HAC-12OWF-BK - Air conditioner Heinner - Free user manual and instructions

Product Type	Air Conditioner (Split Type)
Brand	Heinner
Model	HAC-12OWF-BK
Cooling Capacity	12000 BTU
Power Consumption (Cooling)	1208-1340 W
Voltage / Frequency	220-240 V ~ 50 Hz
Noise Level (Indoor / Outdoor)	50 dB / 63 dB
Refrigerant Type	R32 (Flammable)
Color	Black
Wi-Fi Control	Yes
Modes	Cool, Heat, Dry, Fan, Auto, Sleep, Turbo
Auto-Restart	Yes (restores previous settings after power loss)
Timer	Yes (ON/OFF timer)
Air Filter	Washable (clean every 2 weeks)
Louver Control	Vertical swing (remote) and manual horizontal
Self-Cleaning Function	Yes (SC mode)
Anti-Cold Air Feature	Yes (display shows "cF")
Defrost Function	Yes (display shows "dF")
Sleep Mode	Yes (temperature adjustment over 8 hours)
Package Contents	Indoor unit, outdoor unit, remote controller, user manual, warranty card, WiFi kit

Frequently Asked Questions - HAC-12OWF-BK Heinner

How to clean the air filter?

Turn off and unplug the unit. Press buttons on sides to open front panel. Remove filter, wash with warm soapy water, rinse, and dry in shade. Reinstall. Clean every 2 weeks.

What do error codes like E0, E1 mean?

Error codes indicate system malfunctions. If persistent, disconnect power, wait a few minutes, then reconnect. If the error remains, contact an authorized service center.

How to operate the unit without remote?

Open front panel, locate the MANUAL CONTROL button. Press once for forced auto mode, twice for forced cooling, and a third time to turn off. This is for emergency use only.

Can I use an extension cord?

No, do not modify the power cord length or use an extension cord. The unit requires a dedicated electrical outlet.

Why is my unit not cooling effectively?

Check the temperature setting, clean the air filter, ensure air inlets/outlets are not blocked, and close doors/windows. If still poor, the refrigerant may be low; contact a technician.

How to set the sleep mode?

Press the SLEEP button on the remote. In Cool mode, temperature increases 1°C per hour for the first 2 hours; in Heat mode, it decreases. Sleep mode runs for 8 hours then maintains final setting.

How to reset the filter cleaning reminder?

After cleaning the filter, press the LED button on the remote control 4 times, or press the MANUAL CONTROL button 3 times to reset the 'CL' reminder.

What type of refrigerant does it use?

It uses R32 refrigerant, which is flammable. Follow all safety precautions in the manual regarding installation, operation, and maintenance.

How to dispose of the air conditioner?

Do not dispose as household waste. Take to a designated electronic waste collection facility, return to retailer when buying new, or contact certified scrap metal dealers.

How to connect Wi-Fi control?

Ensure the unit and your smartphone are on the same Wi-Fi network. Download the Heinner Smart app (or similar), follow pairing instructions in the remote control manual. The unit display shows a Wi-Fi icon when connected.

USER MANUAL HAC-12OWF-BK Heinner

Exterior view of a modern air conditioner unit with a digital display showing 25°C (no text or symbols on the device itself)

Front view of a white air conditioner unit with ventilation slots and a digital display (no visible text or symbols)

• Air conditioner
  • Capacity: 9000 BTU / 12000BTU
  • Color: black / gold

Thank you for purchasing this product!

I. INTRODUCTION

Before using the appliance, please read carefully this instruction manual and keep it for future reference.

This instruction manual is designed to provide you with all required instructions related to the installation, use and maintenance of the appliance.

In order to operate the unit correctly and safety, please read this instruction manual carefully before installation and usage.

II. CONTENT OF YOUR PACKAGE

Air conditioner
Remote controller
User manual
Warranty Card
WIFI Kit

CAUTION: Risk of fire / flammable materials (For R32/R290 units only)

WARNING: Servicing shall only be performed as recommended by the equipment manufacturer. Maintenance and repair requiring the assistance of other skilled personnel shall be carried out under the supervision of the person competent in the use of flammable refrigerants. For more details, please refer to the "Information on servicing on Installation manual. (This is only required for the unit adopts R32/R290 refrigerant).

Explanation of symbols displayed on the indoor unit or outdoor unit

		WARNING	This symbol shows that this appliance used a flammable refrigerant. If the refrigerant is leaked and exposed to an external ignition source, there is a risk of fire.
		CAUTION	This symbol shows that the operation manual should be read carefully.
		CAUTION	This symbol shows that a service personnel should be handling this equipment with reference to the installation manual.
		CAUTION
		CAUTION	This symbol shows that information is available such as the operating manual or installation manual.

III. SAFETY MEASURES

This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision (European Union countries).

This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance. If an abnormal situation arises (like a burning smell), immediately turn off the unit and disconnect the power. Call your dealer for instructions to avoid electric shock, fire or injury.

• Do not insert fingers, rods or other objects into the air inlet or outlet. This may cause injury, since the fan may be rotating at high speeds.
• Do not use flammable sprays such as hair spray, lacquer or paint near the unit. This may cause fire or combustion.
• Do not operate the air conditioner in places near or around combustible gases. Emitted gas may collect around the unit and cause explosion.
• Do not operate your air conditioner in a wet room such as a bathroom or laundry room. Too much exposure to water can cause electrical components to short circuit.
• Do not expose your body directly to cool air for a prolonged period of time.
• Do not allow children to play with the air conditioner. Children must be supervised around the unit at all times.
• If the air conditioner is used together with burners or other heating devices, thoroughly ventilate the room to avoid oxygen deficiency.
• In certain functional environments, such as kitchens, server rooms, etc., the use of specially designed air-conditioning units is highly recommended.

Cleaning and maintenance warnings

• Turn off the device and disconnect the power before cleaning. Failure to do so can cause electrical shock
• Do not clean the air conditioner with excessive amounts of water.
• Do not clean the air conditioner with combustible cleaning agents. Combustible cleaning agents can cause fire or deformation.

Caution

• Turn off the air conditioner and disconnect the power if you are not going to use it for a long time.
• Turn off and unplug the unit during storms.
  • Make sure that water condensation can drain unhindered from the unit.
• Do not operate the air conditioner with wet hands. This may cause electric shock.
• Do not use device for any other purpose than its intended use.
• Do not climb onto or place objects on top of the outdoor unit.
• Do not allow the air conditioner to operate for long periods of time with doors or windows open, or if the humidity is very high.

Electrical warnings

- Only use the specified power cord. If the power cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.

- Keep power plug clean. Remove any dust or grime that accumulates on or around the plug. Dirty plugs can cause fire or electric shock.

- Do not pull power cord to unplug unit. Hold the plug firmly and pull it from the outlet. Pulling directly on the cord can damage it, which can lead to fire or electric shock.

- Do not modify the length of the power supply cord or use an extension cord to power the unit.

- Do not share the electrical outlet with other appliances. Improper or insufficient power supply can cause fire or electrical shock.

- The product must be properly grounded at the time of installation, or electrical shock may occur.

- For all electrical work, follow all local and national wiring standards, regulations, and the Installation Manual. Connect cables tightly and clamp them securely to prevent external forces from damaging the terminal. Improper electrical connections can overheat and cause fire and may also cause shock. All electrical connections must be made according to the Electrical Connection Diagram located on the panels of the indoor and outdoor units.

- All wiring must be properly arranged to ensure that the control board cover can close properly. If the control board cover is not closed properly, it can lead to corrosion and cause the connection points on the terminal to heat up, catch fire, or cause electrical shock.

- If connecting power to fixed wiring, an all-pole disconnection device which has at least 3mm clearances in all poles, and have a leakage current that may exceed 10mA, the residual current device(RCD) having a rated residual operating current not exceeding 30mA, and disconnection must be incorporated in the fixed wiring in accordance with the wiring rules.

Fuse specifications

The air conditioner's circuit board (PCB) is designed with a fuse to provide overcurrent protection. The specifications of the fuse are printed on the circuit board, such as: T3.15AL/250VAC, T5AL/250VAC, T3.15A/250VAC, T5A/250VAC, T20A/250VAC, T30A/250VAC, etc.

NOTE: For the units using R32 or R290 refrigerant, only the blast-proof ceramic fuse can be used.

Warnings for product installation

1. Installation must be performed by an authorized dealer or specialist. Defective installation can cause water leakage, electrical shock, or fire.

2. Installation must be performed according to the installation instructions. Improper installation can cause water leakage, electrical shock, or fire. (In North America, installation must be performed in accordance with the requirement of NEC and CEC by authorized personnel only.)

3. Contact an authorized service technician for repair or maintenance of this unit. This appliance shall be installed in accordance with national wiring regulations.

4. Only use the included accessories, parts, and specified parts for installation. Using non-standard parts can cause water leakage, electrical shock, fire, and can cause the unit to fail.

5. Install the unit in a firm location that can support the unit's weight. If the chosen location cannot support the unit's weight, or the installation is not done properly, the unit may drop and cause serious injury and damage.

6. Install drainage piping according to the instructions in this manual. Improper drainage may cause water damage to your home and property.

7. For units that have an auxiliary electric heater, do not install the unit within 1 meter (3 feet) of any combustible materials.
8. Do not install the unit in a location that may be exposed to combustible gas leaks. If combustible gas accumulates around the unit, it may cause fire.
9. Do not turn on the power until all work has been completed.
10. When moving or relocating the air conditioner, consult experienced service technicians for disconnection and reinstallation of the unit.
11. How to install the appliance to its support, please read the information for details in "indoor unit installation" and "outdoor unit installation" sections.

Fluorinated Gasses (Not applicable to the unit using R290 Refrigerant)

1. This air-conditioning unit contains fluorinated greenhouse gasses. For specific information on the type of gas and the amount, please refer to the relevant label on the unit itself or the "Owner's Manual - Product Fiche" in the packaging of the outdoor unit. (European Union products only).
2. Installation, service, maintenance and repair of this unit must be performed by a certified technician.
3. Product uninstallation and recycling must be performed by a certified technician.
4. For equipment that contains fluorinated greenhouse gases in quantities of 5 tonnes of CO2 equivalent or more, but of less than 50 tonnes of CO2 equivalent, If the system has a leak-detection system installed, it must be checked for leaks at least every 24 months.
5. When the unit is checked for leaks, proper record-keeping of all checks is strongly recommended.

Warning for using R32/R290 refrigerant

- When flammable refrigerant are employed, appliance shall be stored in a well-ventilated area where the room size corresponds to the room area as specified for operation.

For R32 refrigerant models:

Appliance shall be installed, operated and stored in a room with a floor area larger than 4m 2. Appliance shall not be installed in an unventilated space, if that space is smaller than 4m 2.

For R290 refrigerant models, the minimum room size needed:

<=9000Btu/h units: 13m2

9000Btu/h and <=12000Btu/h units: 17m2
12000Btu/h and <=18000Btu/h units: 26m2
18000Btu/h and <=24000Btu/h units: 35m2

- Reusable mechanical connectors and flared joints are not allowed indoors. (EN Standard Requirements).

Mechanical connectors used indoors shall have a rate of not more than 3g/year at 25% of the maximum allowable pressure. When mechanical connectors are reused indoors, sealing parts shall be renewed. When flared joints are reused indoors, the flare part shall be re-fabricated. (UL Standard Requirements)

When mechanical connectors are reused indoors, sealing parts shall be renewed.

When flared joints are reused indoors, the flare part shall be re-fabricated.

(IEC Standard Requirements)

• Mechanical connectors used indoors shall comply with ISO 14903

Disposal guidelines

This appliance contains refrigerant and other potentially hazardous materials. When disposing of this appliance, the law requires special collection and treatment. Do not dispose of this product as household waste or unsorted municipal waste.

When disposing of this appliance, you have the following options:

• Dispose of the appliance at designated municipal electronic waste collection facility.
• When buying a new appliance, the retailer will take back the old appliance free of charge.
• The manufacturer will take back the old appliance free of charge.
• Sell the appliance to certified scrap metal dealers.

Disposing of this appliance in the forest or other natural surroundings endangers your health and is bad for the environment. Hazardous substances may leak into the ground water and enter the food chain.

IV. DESCRIPTION

NOTE: Different models have different front panel and display window. Not all the indicators describing below are available for the air conditioner you purchased. Please check the indoor display window of the unit you purchased.

Illustrations in this manual are for explanatory purposes. The actual shape of your indoor unit may be slightly different. The actual shape shall prevail.

DISPLAY CODE MEANINGS

ON – for 3 seconds when:

• TIMER ON is set (if the unit is off, "On" remains on when TIMER ON is set)
• FRESH, SWING, TURBO, or SILENCE features are turned on

OF – for 3 seconds when:

- TIMER OFF is set

- SWING, TURBO, or SILENCE features are turned off

cF - when anti-cold air feature is turned on

dF – when defrosting

FP – when 8^ C heating feature is turned on (some units)

SC – when unit is self-cleaning (some units)

- when WIFI Control feature is activated

- when ECO function is activated

Displays temperature, operation feature and error codes.

In Fan mode, the unit will display the room temperature.

When room light is turned off, the display window will slowly darken after 5 seconds, and the buzzer turn on. It will be back to normal after the light is turned on.

In other modes, the unit will display your temperature setting.

ACHIEVING OPTIMAL PERFORMANCE

Optimal performance for the COOL, HEAT, and DRY modes can be achieved in the following temperature ranges. When your air conditioner is used outside of the following temperature ranges, certain safety protection features may activate and cause the unit to disable.

	COOL mode	HEAT mode	DRY mode
Room Temperature	17°C - 32°C(62°F - 90°F)	0°C - 30°C(32°F - 86°F)	10°C - 32°C(50°F - 90°F)
Outdoor Temperature	0°C - 50°C(32°F - 122°F)	-15°C - 30°C(5°F - 86°F)	0°C - 50°C(32°F - 122°F)
	-15°C - 50°C(5°F - 122°F)(For models with low temp. cooling systems.)
	0°C - 52°C(32°F - 126°F)(For special tropical models)		0°C - 52°C(32°F - 126°F)(For special tropical models)

FOR OUTDOOR UNITS WITH AUXILIARY ELECTRIC HEATER

When outside temperature is below 0°C (32°F), we strongly recommend keeping the unit plugged in at all time to ensure smooth ongoing performance.

Fixed speed type

	COOL mode	HEAT mode	DRY mode
Room Temperature	17°C-32°C (62°F-90°F)	0°C-30°C(32°F-86°F)	10°C-32°C (50°F-90°F)
Outdoor Temperature	18°C-43°C (64°F-109°F)	-7°C-24°C (19°F-75°F)	11°C-43°C (52°F-109°F)
	-7°C-43°C (19°F-109°F)(For models with low-temp cooling systems)		18°C-43°C (64°F-109°F)
	18°C-52°C (64°F-126°F)(For special tropical models)		18°C-52°C (64°F-126°F)(For special tropical models

NOTE: Room relative humidity less than 80%. If the air conditioner operates in excess of this figure, the surface of the air conditioner may attract condensation. Please sets the vertical air flow louver to its maximum angle (vertically to the floor) and set HIGH fan mode.

To further optimize the performance of your unit, do the following:

• Keep doors and windows closed.
• Limit energy usage by using TIMER ON and TIMER OFF functions.
• Do not block air inlets or outlets.
• Regularly inspect and clean air -Iters.

For a detailed explanation of each function, refer to the Remote Control Manual.

ILLUSTRATIONS IN THIS MANUAL ARE FOR EXPLANATORY PURPOSES. THE ACTUAL SHAPE OF YOUR INDOOR UNIT MAY BE SLIGHTLY DIFFERENT. THE ACTUAL SHAPE SHALL PREVAIL.

V. FUNCTIONS

- Auto-Restart

If the unit loses power, it will automatically restart with the prior settings once power has been restored.

• Intelligent Light Detection

When room light is turned off, the display window and V-shape light area will slowly darken after 5 seconds, and the buzzer turn Off. It will be back to normal after the light is turned on.

NOTE: When room light is bright, the display window and V-shape area remains on.

When the room light is dark, you can press the LED button on the remote controller to turn on/of the display window.

- Wi-Fi Control

Wi-Fi control allows you to control your air conditioner using your mobile phone and a Wi-Fi connection.

For the USB device access, replacement, maintenance operations must be carried out by professional staff.

- Louver Angle Memory

When turning on your unit, the louver will automatically resume its former angle.

• Refrigerant Leakage Detection

The indoor unit will automatically display "EC" or "ELOC" when it detects refrigerant leakage.

• Smart Air Manager (Forest Wind)

When the unit is under COOL or AUTO mode, press the SWING button on the remote controller, it will blow out very comfortable & quiet wind, which brings you feeling of nature.

For a detailed explanation of your unit's advanced functionality (such as TURBO mode, Follow me, SILENT, 8°C Heating and its self-cleaning functions), refer to the Remote Control Manual.

- Setting Angle Of Air Flow

Setting vertical angle of air flow

While the unit is on, use the SWING /DIRECT button to set the direction (vertical angle) of airflow.

1. Press the SWING /DIRECT button once to activate the louver. Each time you press the button, it will adjust the louver by 6°.

Press the button until the direction you prefer is reached.

1. To make the louver swing up and down continuously, press and hold the SWING/DIRECT button for 3 seconds. Press it again to stop the automatic function.

Setting horizontal angle of air flow

The horizontal angle of the airflow must be set manually. Grip the deflector rod and manually adjust it to your preferred direction.

For some units, the horizontal angle of the airflow can be set by remote control. please refer to the Remote Control Manual.

- Note on louver angles

When using COOL or DRY mode, do not set louver at too vertical an angle for long periods of time. This can cause water to condense on the louver blade, which will drop on your floor or furnishings.

When using COOL or HEAT mode, setting the louver at too vertical an angle can reduce the performance of the unit due to restricted air flow.

Do not move louver by hand. This will cause the louver to become out of sync. If this occurs, turn off the unit and unplug it for a few seconds, then restart the unit. This will reset the louver.

Caution: Do not keep louver at too vertical an angle for long periods of time. This can cause water condensation to drip on your furnishings.

CAUTION

Do not put your fingers in or near the blower and suction side of the unit. The high-speed fan inside the unit may cause injury.

- Sleep Operation

The SLEEP function is used to decrease energy use while you sleep (and don't need the same temperature settings to stay comfortable). This function can only be activated via remote control.

Press the SLEEP button when you are ready to go to sleep. When in COOL mode, the unit will increase the temperature by 1^ C ( 2^ F) after 1 hour, and will increase an additional 1^ C ( 2^ F) after another hour. When in HEAT mode, the unit will decrease the temperature by 1^ C ( 2^ F) after 1 hour, and will decrease an additional 1^ C ( 2^ F) after another hour.

The sleep feature will stop after 8 hours and the system will keep running with final situation.

Note: The SLEEP function is not available in FAN or DRY mode.

graph LR
    A["Set temperature"] --> B["1h Cool mode (+1 °C) per hour for the first two hours"]
    B --> C["1h Heat mode (-1 °C) per hour for the first two hours"]
    C --> D["Keep running"]
    E["Saving energy during sleep"] --> F["Bed with sleeping person"]
    G["Sun icon"] --> H["Bed with sleeping person"]

Setting vertical angle of airflow

While the unit is on, use the SWING/DIRECT button on remote control to set the direction (vertical angle) of airflow. Please refer to the Remote Control Manual for details.

VI. USING INSTRUCTIONS (WITHOUT REMOTE CONTROLLER)

How to operate your unit without the remote control

In the event that your remote control fails to work, your unit can be operated manually with the MANUAL CONTROL button located on the indoor unit. Note that manual operation is not a long-term solution, and that operating the unit with your remote control is strongly recommended.

Unit must be turned Off before manual operation.

To operate your unit manually:

1. Press the button on both side of the indoor unit to loosen the panel, then lift the front panel up, use the automatic telescopic rod to prop up the panel.
2. Locate the MANUAL CONTROL button on the right-hand side of the unit. Press the recessed button with your finger or the tip of a ballpoint pen.
3. Press the MANUAL CONTROL button one time to activate FORCED AUTO mode.
4. Press the MANUAL CONTROL again to activate FORCED COOLING mode.
5. Press the MANUAL CONTROL button a third time to turn the unit off.
6. Hold the panel by hand, and press the middle position of the automatic telescopic rod to close the front panel.

CAUTION

The manual button is intended for testing purposes and emergency operation only. Please do not use this function unless the remote is lost and it is absolutely necessary. To restore regular operation, use the remote control to activate the unit.

VII. CLEANING AND MAINTENANCE

BEFORE CLEANING

ALWAYS TURN OFF YOUR AIR CONDITIONER SYSTEM AND DISCONNECT ITS POWER SUPPLY BEFORE CLEANING OR MAINTENANCE.

NOTE: Power supply must be disconnected before cleaning the indoor unit.

CAUTION!

Only use a soft, dry cloth to wipe the unit clean. If the unit is especially dirty, you can use a cloth soaked in warm water to wipe it clean.

• Do not use chemicals or chemically treated cloths to clean the unit
• Do not use benzene, paint thinner, polishing powder or other solvents to clean the unit. They can cause the plastic surface to crack or deform.
• Do not use water hotter than 40^ (104°F) to clean the front panel. This can cause the panel to deform or become discolored.

Cleaning the air filter

A clogged air conditioner can reduce the cooling efficiency of your unit, and can also be bad for your health. Make sure to clean the filter once every two weeks.

1. Press the button on both side of the indoor unit to loosen the panel, then lift the front panel up, use the suspension bar to prop up the panel.
2. Grip the tab on the end of the filter, push itup slightly, then pull it a little towards yourself.
3. Now pull down to extract the filter.
4. If your -Iter has a small air freshening filter, unclip it from the larger filter. Clean this air freshening -Iter with a hand-held vacuum.
5. Clean the large air -Iter with warm, soapy water. Be sure to use a mild detergent.
6. Rinse the -Iter with fresh water, then shake off excess water.
7. Dry it in a cool, dry place, and refrain from exposing it to direct sunlight.
8. When dry, re-clip the air freshening filter to the larger filter, then slide it back into the indoor unit.
9. Close the front panel of the indoor unit.

NOTE: After cleaning, re-connect the power the front panel will reset its position.

CAUTION!

• Do not touch air freshening filter for at least 10 minutes after turning off the unit.
• Before changing the filter or cleaning, turn off the unit and disconnect its power supply.
• When removing filter, do not touch metal parts in the unit. The sharp metal edges can cut you.
• Do not use water to clean the inside of the indoor unit. This can destroy insulation and cause electrical shock.
• Do not expose filter to direct sunlight when drying. This can shrink the filter.

Air Filter Reminders (Optional)

Air Filter Cleaning Reminder

After 240 hours of use, the display window on the indoor unit will flash "CL." This is a reminder to clean your filter. After 15 seconds, the unit will revert to its previous display.

To reset the reminder, press the LED button on your remote control 4 times, or press the MANUAL CONTROL button 3 times. If you don't reset the reminder, the "CL" indicator will flash again when you restart the unit.

Air Filter Replacement Reminder

After 2880 hours of use, the display window on the indoor unit will flash "nF." This is a reminder to replace your filter. After 15 seconds, the unit will revert to its previous display.

CAUTION!

• Any maintenance and cleaning of outdoor unit should be performed by an authorized dealer or licensed service provider.
• Any unit repairs should be performed by authorized dealer or licensed service provider.

Maintenance – Long Periods of Non-Use

If you plan not to use your air conditioner for an extended period of time, do the following:

Clean all filters

Turn on FAN function until unit dries out completely

Turn off the unit and disconnect the power

Remove batteries from remote control

Maintenance – Pre-Season Inspection

After long periods of non-use, or before periods of frequent use, do the following

Check for damaged wires

Clean all filters

Check for leaks

Replace batteries

Make sure nothing is blocking all air inlets and outlets

SAFETY PRECAUTIONS

If ANY of the following conditions occurs, turn off your unit immediately!

• The power cord is damaged or abnormally warm
• You smell a burning odor
• The unit emits loud or abnormal sounds
• A power fuse blows or the circuit breaker frequently trips
  • Water or other objects fall into or out of the unit

DO NOT ATTEMPT TO FIX THESE YOURSELF! CONTACT AUTHORIZED SERVICE PROVIDER IMMEDIATELY!

Symptom	Cause
Unit does not turn on when pressing ON/OFF button	The Unit has a 3-minute protection feature that prevents the unit from overloading. The unit cannot be restarted within three minutes of being turned off.
The unit changes from COOL/HEAT mode to FAN mode	The unit may change its setting to prevent frost from forming on the unit. Once the temperature increases, the unit will start operating in the previously selected mode again.
	The set temperature has been reached, at which point the unit turns off the compressor. The unit will continue operating when the temperature fluctuates again.
The indoor unit emits white mist	In humid regions, a large temperature difference between the room's air and the conditioned air can cause white mist.
Both the indoor and outdoor units emit white mist	When the unit restarts in HEAT mode after defrosting, white mist may be emitted due to moisture generated from the defrosting process.
The indoor unit makes noises	A rushing air sound may occur when the louver resets its position.
	A squeaking sound may occur after running the unit in HEAT mode due to expansion and contraction of the unit's plastic parts.
Both the indoor unit and outdoor unit make noises	Low hissing sound during operation: This is normal and is caused by refrigerant gas flowing through both indoor and outdoor units.
	Low hissing sound when the system starts, has just stopped running, or is defrosting: This noise is normal and is caused by the refrigerant gas stopping or changing direction.
	Squeaking sound: Normal expansion and contraction of plastic and metal parts caused by temperature changes during operation can cause squeaking noises.
The outdoor unit makes noises	The unit will make different sounds based on its current operating mode.
Dust is emitted from either the indoor or outdoor unit	The unit may accumulate dust during extended periods of non-use, which will be emitted when the unit is turned on.This can be mitigated by covering the unit during long periods of inactivity.
The unit emits a bad odor	The unit may absorb odors from the environment (such as furniture, cooking, cigarettes, etc.) which will be emitted during operations.
	The unit's filters have become moldy and should be cleaned.During operation, the fan speed is controlled to optimize product operation.
The fan of the outdoor unit does not operate
Operation is erratic, unpredictable, or unit is unresponsive	Interference from cell phone towers and remote boosters may cause the unit to malfunction.In this case, try the following:Disconnect the power, then reconnect.Press ON/OFF button on remote control to restart operation.

PROBLEM	POSSIBLE CAUSES	SOLUTION
Poor cooling performance	Temperature setting may be higher than ambient room temperature	Lower the temperature setting
	The heat exchanger on the indoor or outdoor unit is dirty	Clean the affected heat exchanger
	The air filter is dirty	Remove the filter and clean it according to instructions
	The air inlet or outlet of either unit is blocked	Turn the unit off, remove the obstruction and turn it back on
	Doors and windows are open	Make sure that all doors and windows are closed while operating the unit
	Excessive heat is generated by sunlight	Close windows and curtains during periods of high heat or bright sunshine
	Too many sources of heat in the room (people, computers, electronics, etc.)	Reduce amount of heat sources
	Low refrigerant due to leak or long-term use	Check for leaks, re-seal if necessary and top off refrigerant
	SILENCE function is activated	SILENCE function can lower product performance by reducing operating frequency. Turn off SILENCE function.
The unit is not working	Power failure	Wait for the power to be restored
	The power is turned off	Turn on the power
	The fuse is burned out	Replace the fuse
	Remote control batteries are dead	Replace batteries
	The Unit's 3-minute protection has been activated	Wait three minutes after restarting the unit
	Timer is activated	Turn timer off
The unit starts and stops frequently	There's too much or too little refrigerant in the system	Check for leaks and recharge the system with refrigerant.
	Incompressible gas or moisture has entered the system.	Evacuate and recharge the system with refrigerant
	The compressor is broken	Replace the compressor
	The voltage is too high or too low	Install a manostat to regulate the voltage
Poor heating	The outdoor temperature is lower than 7°C (44.5°F)	Use auxiliary heating device
performance	Cold air is entering through doors and windows	Make sure that all doors and windows are closed during use
	Low refrigerant due to leak or long-term use	Check for leaks, re-seal if necessary and top off refrigerant
Indicator lamps continue flashing	The unit may stop operation or continue to run safely. If the indicator lamps continue to flash or error codes appear, wait for about 10 minutes. The problem may resolve itself.If not, disconnect the power, then connect it again. Turn the unit on.If the problem persists, disconnect the power and contact your nearest customer service center.
Error code appears in the window display of indoor unit:• E0, E1, E2...• P1, P2, P3...• F1, F2, F3...

NOTE: If your problem persists after performing the checks and diagnostics above, turn off your unit immediately and contact an authorized service center.

CAUTION

In the case of ANY of the following, turn off the unit immediately!

-- Power cord is damaged or abnormally warm.
-- Burning odous are smelled.
-- Loud or abnormal sounds are heard.
-- A power fuse blows or a circuit breaker trips frequently.
-- Water or other objects fall into or out of the unit.

DO NOT ATTEMPT TO CORRECT THESE ITEMS YOURSELF! CONTACT AN AUTHORIZED SERVICE PROVIDER!

IX. TECHNICAL DATA

Model	HAC-12OWF-BK	HAC-12OWF-GD	HAC-09OWF-BK
Power	1208-1340 W	1208/1340 W	712-771 W
Voltage	220-240V, 50Hz	220-240V, 50Hz	220-240V, 50Hz
Cooling capacity	12000 BTU	12000 BTU	9000BTU
Noise level	50/63 dB	50/63 dB	50/63 dB
Color	black	gold	black

Environment friendly disposal

You can help protect the environment!

Please remember to respect the local regulations: hand in the non-working electrical equipment's to an appropriate waste disposal center.

HEINNER is a registered trademark of Network One Distribution SRL. Other brands and product names are trademarks or registered trademarks of their respective holders.

No part of the specifications may be reproduced in any form or by any means or used to make any derivative such as translation, transformation, or adaptation without permission from NETWORK ONE DISTRIBUTION.

Copyright © 2013 Network One Distribution. All rights reserved.

www.heinner.com, http://www.nod.ro

CE

This product is in conformity with norms and standards of European Community.

Importer: Network One Distribution

Marcel Iancu Street, 3-5, Bucharest, Romania

Tel: [phone], www.heinner.com, www.nod.ro

HEINNER

APARAT DE AER CONDIȚIONAT OBSIDIAN WIFI

Model: HAC-12OWF-BK / HAC-12OWF-GD / HAC-09OWF-BK

Exterior view of a HEINNER air conditioner unit with digital display (no text or symbols on main body)

Front view of a white air conditioner unit with a green logo and Chinese characters on the cover (no readable text beyond branding)

Front view of a white Siemens air conditioner unit with dual vent slots and a digital display (no visible text or symbols)

Simple line drawing of a car loading a large container with a downward arrow (no text or symbols)

Diagram showing a water spray bottle falling from a wall to a rectangular object with a starburst pattern (no text or symbols)

ВНИМАНИЕ!

Copyright © 2013 Network One Distribution. All rights reserved.

http://www.heinner.com, http://www.nod.ro

Exterior view of a HEIMNER air conditioner unit with digital display (no text or symbols on body)

Front view of a Siemens air conditioner unit (no visible text or symbols on the device body)