HTWK712A - Washing machine Hanseatic - Free user manual and instructions

Product Type	Washing Machine
Brand	Hanseatic
Model	HTWK712A
Installation Type	Freestanding
Dimensions (H x W x D)	85 cm x 60 cm x 60 cm
Weight	68 kg
Power Supply	220-240 V ~ 50 Hz
Power Consumption	2000 W
Capacity	7 kg
Maximum Spin Speed	1200 rpm
Number of Programs	15
Energy Efficiency Class	A+++
Noise Level (Wash/Spin)	58 dB / 76 dB
Delay Start	Up to 24 hours
Display	LED
Child Lock	Yes
Drum Material	Stainless Steel
Water Connection	Cold fill only
Door Opening	Left hinge, 180°
Maintenance	Clean filter monthly, descale every 3 months
Spare Parts Availability	At least 10 years after purchase

Frequently Asked Questions - HTWK712A Hanseatic

How do I install the washing machine?

Remove all transit bolts, connect water inlet hose to cold water tap, attach drain hose to standpipe, plug in and level the machine by adjusting feet.

What programs are available?

Programs include Cotton, Synthetics, Delicates, Wool, Quick 15min, Rinse & Spin, Spin only, Drain, and extra options like Prewash, Extra Rinse, and Temperature selection.

How to clean the detergent drawer?

Press the release button, pull out the drawer, rinse under warm water, scrub with a brush, and dry before reinserting.

Why is the machine not starting?

Check if the door is closed properly, water supply is on, and the machine is plugged in. Also ensure the child lock is not activated.

How to clean the pump filter?

Turn off and unplug, open the lower cover, unscrew the filter counterclockwise, remove debris, clean and reinstall. Place a tray to catch water.

What is the maximum spin speed?

The maximum spin speed is 1200 rpm. You can adjust it based on fabric type.

How to descale the machine?

Run an empty hot cycle (90°C) with a descaling agent or citric acid every 3 months to prevent limescale buildup.

Can I use liquid detergent?

Yes, but pour it into the appropriate compartment or use a dosing ball. Avoid overfilling.

What does error code E10 mean?

E10 indicates a water inlet problem. Check if the tap is open, hose is kinked, or water pressure is too low.

How to get spare parts?

Contact Hanseatic customer service or authorized dealers. The model number HTWK712A is needed. Parts are available for at least 10 years.

USER MANUAL HTWK712A Hanseatic

Line drawing of a rectangular industrial machine with ventilation slots and a top handle (no text or symbols)

Gebrauchsanleitung

Diagram of a curved pipe or channel with a looped structure, no text or symbols present

Line drawing of a kitchen sink with a curved pipe and fittings (no text or symbols)

Line drawing of a hand pressing down on a curved surface, no text or symbols present

Line drawing of a hand inserting a device into a device casing (no text or symbols)

Technical line drawing of a mechanical component with a circular feature and an arrow indicating rotation (no text or symbols)

Technical diagram of a mechanical assembly with rotating components and directional arrows (no text or symbols)

Reproduction, even of ex-

cerpts, is not permitted!

HTWK712A

HTWK813A

Line drawing of a rectangular industrial machine with ventilation slots and a top handle (no text or symbols)

User manual

Top Loader Washing Machine

Table of contents

You can find more information on setting up and connecting the appliance from page EN-11.

Explanation of terms and symbols . . . EN-3

Safety ...... EN-4

Intended use..... EN-4

Safety notices ...... EN-4

Operating controls

and appliance parts ..... EN-9

Installation, connection and initial

commissioning .....EN-11

Check package contents .....EN-11

Transport ....EN-11

Removing the transport safety

devices....EN-12

Installation site EN-13

Water connection ..... EN-13

Creating an electrical connection..EN-15

First use/Test run ..... EN-15

Cycle tables/Detergent

recommendation.... EN-16

Loading laundry and adding

detergent.... EN-22

Loading laundry ..... EN-22

Adding detergent/fabric-care

products EN-23

Operation: Standard cycles ..... EN-24

Before getting started ..... EN-24

Selecting the cycle ..... EN-24

Start cycle ..... EN-24

Interrupting and continuing the

course of the cycle ..... EN-24

Cancelling the course of the cycle. EN-25

Cycle end EN-25

Automatic control functions ..... EN-25

Operation: Cycle adjustments ..... EN-26

Changing the washing water

temperature....EN-26

SpaCare.... EN-26

Changing spin speed ..... EN-26

Pre-wash/Extra rinse ..... EN-27

"Custom" cycle ..... EN-27

Operation: Additional functions ..... EN-27

Start time preselection ..... EN-27

Child lock.... EN-28

Switching beeps on/off ..... EN-28

Basic washing tips ...... EN-29

Preparing the laundry ..... EN-29

The right washing load ..... EN-29

The right washing detergent ..... EN-30

Fabric-care products ..... EN-30

The right dosage EN-30

Environmentally friendly washing . EN-30

Care and maintenance ..... EN-31

Regular checks ...... EN-31

Regular cleaning ..... EN-31

Cleaning the drum ..... EN-31

Cleaning the dispenser ..... EN-32

Checking the water intake filter, cleaning and replacing the gasket. EN-32

Cleaning the lint trap ..... EN-33

Emptying residual water ..... EN-34

Troubleshooting table ..... EN-35

Service EN-39

Advice, complaints and orders .... EN-39

Repairs and spare parts ..... EN-39

Waste prevention, free return and

disposal EN-40

Waste prevention EN-40

Free return of old

electrical appliances..... EN-40

Disposal EN-40

Packaging ..... EN-41

Appendix EN-42

Product fiche concerning Regula-

Explanation of terms and symbols

Please read through the safety instructions and user manual carefully before using the appliance. This is the only way you can use all the functions safely and reliably

Be sure to also observe the national regulations in your country, which are valid in addition to the regulations specified in this user manual.

Keep all safety notices and instructions for future reference. Pass all safety notices and instructions on to the subsequent user of the product

The following symbols can be found in this user manual.

WARNING

This symbol indicates a hazard with a medium level of risk which, if not avoided, could result in death or serious injury.

CAUTION

This symbol indicates a hazard with a low level of risk which, if not avoided, could result in minor or moderate injury.

NOTICE

This symbol warns against possible damage to property.

The symbol refers to useful additional information.

Protective earthing

The wool wash cycle of this machine has been approved by The Woolmark Company for the washing of machine washable wool products provided that the products are washed according to the instructions on the garment label and those issued by the manufacturer of this washing machine.

M2303 : HTWK813A

M2303 : HTWK712A

Safety

Intendeduse

The appliance is designed for washing, rinsing and spinning laundry in normal household quantities.

It was designed exclusively for use in private households and is not designed for commercial use or multiple use (e.g. use by several parties in a block of flats).

The appliance is designed to hold up to a maximum of 8 kg of dry textiles.

The appliance is intended only for use with a water pressure of between 0.1 MPa and 1.0 MPa (1.0 to 10.0 bar).

An ideal ambient temperature of +5 °C to +40 °C must be maintained for optimal operation.

This appliance is not designed for use as a built-in appliance.

Persons who are unable to operate the appliance safely due to their physical, sensory or mental abilities or lack of knowledge must be supervised during use.

Do not make any technical changes to the appliance.

Use the appliance only as described in this user manual. Any other use is deemed improper and may result in damage to property or even personal injury. The manufacturer accepts no liability for damage caused by improper use.

Safetynotices

In this chapter, you will find general safety notices which you must always observe for your own protection and that of third parties. Please also observe the warning notices in the individual chapters on commissioning, care and maintenance, etc.

Risks to children and certain groups of individuals

WARNING

Risk of suffocation!

Children can become entangled in the packaging fi lm or swallow small parts and suffocate.

■ Do not allow children to play with the packaging fi lm.
■ Prevent children from pulling small parts from the device or taking them out of the accessory bag and putting them in their mouths.

Children and pets could lock themselves in the drum when playing and so endanger their lives.

■ Ensure that children have no access to the appliance when unsupervised, regardless of whether the appliance is switched on or off.
- Check the appliance prior to each operation.

Risk of corrosion!

Detergents cause severe burns of the skin and severe eye damage. They can cause burns in the mouth and throat or lead to suffocation.

■ Prevent children from coming into contact with detergents.
- Keep children away from the open appliance. There may still be remnants of detergents inside. The water inside is not potable drinking water.
- Consult a doctor immediately if the child has been exposed to detergent in their mouth.

Risk of poisoning!

Washing detergents and fabric-care products can be harmful to health.

- Keep these products out of the reach of children and pets.

WARNING

Danger for children and people with limited physical, sensory or mental capacity!

■ This appliance can be used by children aged from 8 years and above, and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
■ Children shall not play with the appliance.
■ Cleaning and user maintenance shall not be made by children without supervision.
■ Children under the age of three should be kept away, unless they are under constant supervision.

Risks in handling household electrical appliances

WARNING

Risk of electric shock!

Touching live parts may result in severe injury or death.

■ Only use the appliance indoors.
■ Never use the appliance in a damp or wet environment.
■ Do not operate or continue to operate the appliance, if it

– shows visible signs of damage, e.g. the power cord is defective.
- starts smoking or there is a smell of burning.
– makes unfamiliar noises.

In these cases, remove the mains plug from the socket or isolate/un-screw the fuse and contact our Service department.

■ The appliance corresponds to protection class I and may only be connected to a plug with a protective conductor that has been properly installed. When connecting the appliance, make sure that the voltage is correct. More detailed information about this can be found on the nameplate.
If the mains plug is no longer accessible after installation, an all-pole disconnecting device complying with overvoltage category III must be connected to the house wiring with a contact gap of at least 3 mm; consult a qualified professional if necessary (see the chapter on “Service”).
■ The appliance must only be connected to the mains after completion of all installation and assembly work.
- Do not put any objects in or through the housing openings, the appliance's lid or the washing drum, and also make sure that children cannot insert any objects through them.
- Keep the appliance, the mains plug and the mains cord away from open flames and hot surfaces.
- Do not kink or pinch the mains cord or lay it over sharp edges. This can result in a break in the cable.

■ Never pull the mains plug out of the socket by the mains cord; always hold the mains plug itself.
■ Never touch the mains plug with wet hands.
■ Never immerse the mains cord or mains plug in water or any other liquids.
In the event of a fault, as well as before cleaning and maintenance, unplug the mains plug or isolate/unscrew the fuse.
■ Never clean the appliance with a high-pressure cleaner or steam cleaner. Steam could reach live components through cracks.
This appliance contains electrical and mechanical parts which are essential for protection against potential sources of danger. Only parts corresponding to the original appliance specifications may be used for repairs.
■ Investigations and repairs to the appliance may only be carried out by authorised specialists, such as our Service department.
■ Independent repairs made to the appliance may cause damage to property and personal injury and void liability and warranty claims. Never try to repair a defective or suspected defective appliance yourself.
■ If the mains cord of the appliance is damaged, it must be replaced by the manufacturer, the customer service department or a similarly qualified person in order to prevent hazards.
- Check the appliance regularly for damage.

CAUTION

Fire hazard!

Improper handling of the appliance can lead to fire.

■ Connect the appliance only to a properly installed and earthed electric socket. Do not connect to a multi-socket extension cable or a multi-socket plug.
■ Do not operate the appliance with an external timer or a separate remote control system.

Risks in handling washing machines

! WARNING

Risk of poisoning!

Washing detergents and fabric-care products can be harmful to health.

- Keep these products out of the reach of children and pets.

CAUTION

Risk of burns!

Improper handling of the appliance can lead to burns.

■ Do not touch the water outlet hose when water is being drained.

Risk of scalding!

Improper handling of the appliance can lead to scalding caused by hot suds.

- Fix the water outlet hose properly to the drain or bath to prevent it from slipping due to the recoil caused by draining.

■ If the water outlet hose is fixed to the edge of the drain or bath, do not use the drain or bath whilst the appliance is in operation.

■ Do not touch the outlet hose during draining as the suds may be hot.
■ For drains make sure that the cross section of the discharge pipe is great enough that the drain cannot overflow.
■ Leave the suds to cool before draining them (e.g. during emergency draining).
■ Never open the loading door with force.

Danger of explosion!

Improper handling of the appliance can lead to explosions.

■ Do not store any textiles that were recently treated with chemical detergents such as white spirit or stain remover in the washing machine. Such items should first be left to air and dry.
- Do not store any combustible or easily flammable liquids in the vicinity of the washing machine.

Fire hazard!

Insuffi cient ventilation can cause fi res.

■ Do not set up the appliance on carpets or rugs if it has ventilation holes on the base of its housing.
■ Do not close off air vents in the appliance housing.

Risk of injury!

Improper handling of the appliance may result in injury.

■ The appliance is very heavy. Never transport or carry the appliance alone; always with the assistance of another person.
■ Remove all obstacles on the transport route and from the installation location, e.g. open doors and clear away objects lying on the floor.

■ Take care to prevent any risk of tripping when laying out the mains cord and hoses.

! NOTICE

Risk of damage to property!

Improper transport and installation may result in damage to the appliance.

■ If a trolley is used to move the appliance, the appliance must be lifted as shown on the packaging. Always transport the appliance vertically.
■ Do not use any sharp or pointed objects when unpacking the appliance.
■ Do not use the appliance door or the dispensing drawer to pull or lift the appliance.
■ Remove all packaging material before first use.
■ Make sure the appliance is not connected to the power supply whilst the transport safety devices are being removed or installed.
■ Do not stand the appliance on rugs or carpets. Otherwise, it may not be able to properly ventilate, which can result in overheating and damage to it.
■ For parquet or wooden flooring, be sure to place a sturdy wooden board of at least 60 × 60 cm under the appliance.
■ When positioning on a wooden plate or base, these must be equipped with indentations for the screw-on feet so that the appliance does not slip off when spinning.
■ Do not place the appliance on top of other appliances and do not use it as a base for other appliances (e.g. for dryers).

■ Do not sit or stand on the appliance.

Improper handling of the appliance can lead to water damage.

■ Do not leave the appliance unsupervised for long periods of time while the valve is open. When draining as a result of leakiness, substantial amounts of water may leak out.

■ Only connect the appliance to the cold water supply.

■ Only connect the appliance to a water supply with an inlet water pressure between 0.1 Mpa and 1.0 Mpa (1.0 to 10.0 bar). For higher water pressure, a pressure regulator needs to be installed. Enquire about the water pressure with the local waterworks.

■ Close the water inlet tap after every use.

■ Close the water inlet tap before cleaning the water inlet filter.

■ Only use the hose set delivered with the appliance to connect to the water supply. Do not use old hose sets.

■ Do not extend the water outlet hose or replace it with another hose.

■ Make sure that the water outlet hose is not kinked or twisted.

■ Be aware that substantial amounts of water may leak out during emergency draining.

- Ensure that the water drain is not above the maximum height (see “Intended use”).

■ Ensure that the water outlet hose is in the retaining clips on the back of the appliance so that the curvature always remains above the waterline.

■ Do not submerge the end of the hose in the pumped out water.

If the appliance is located in a room susceptible to frost, the water in the appliance can freeze in below-zero temperatures. For this reason, drain away the leftover water if there is a risk of frost to avoid damage to the appliance.

Improper fi lling of the appliance can lead to damage.

■ Make sure that there are no foreign objects in the pockets of garments in the laundry, e.g. needles, nails, coins, matches, staples, clips, etc.
■ Only use dyes that are suitable for washing machines. Do not use decolourisers.
- Never load more than the proposed quantity of textiles at once (see “Intended use”).
■ Never try to open the loading door with force whilst a cycle is in progress or once a cycle has ended. Only open the loading door once it has been released automatically.

Improper cleaning of the appliance can cause damage.

■ Never use harsh, granular, soda, acid, solvent-based or abrasive cleaners. They can damage the surfaces or make the rubber sleeve brittle and fragile. All-purpose cleaners with a neutral pH are recommended.
■ Check and clean fi Iters and gaskets regularly.
■ Replace defect fi Iters and gaskets immediately. Never operate the appliance without fi Iters and gaskets or if the fi Iters and gaskets are defective.
■ Never spray the appliance with a water jet or a high-pressure cleaner.

Operating controls and appliance parts

(1) Cycle selector
(2) Display
(3) On/off key ①
(4) ▷ key to start, pause, continue a programme
(5) SpaCare key

(6) Start time preselection key Ⓗ
(7) Function key
(8) Spin/mute key 📷 / 🌐
(9) Temperature/save individual setting key 📄 / ♥

Display

(10) Panel for wash time, delay time and error codes
(11) LED: Pre-wash active
(12) LED: Child lock active
(13) LED: Appliance lid locked
(14) LED: SpaCare active

(15) LED: Start time preselection
(16) LED: Extra rinse selected
(17) LED: Spinning selected
(18) LED: Rinsing selected
(19) LED: Washing selected
(20) LED: Pre-wash selected

(21) Appliance lid with handle

(22) Dispenser with three compartments

(23) Washing drum

(24) Shutter of the lint trap

(25) Connection for water inlet hose

(26) Water outlet hose

(27) Screw feet

(28) Mains connection cable with mains plug (not shown)

(29) Transport safety devices incl. screws

Installation, connection and initial commissioning

Check package contents

Package contents: Fully Automatic Washing Machine with

1× Water inlet hose with Aquastop (34)
4× Cover for transport safety devices (35)
1× User manual
1× Guarantee supplement

Check the delivery

1. Unpack the appliance.

2. Remove all parts of the packaging, plastic profiles, tape and foam padding.
   Possible residual water or drops in the appliance are merely a sign that it was tested for functionality during production.

3. If the delivery is incomplete or the appliance has been damaged during transport, please contact our Service department (see page EN-39).

WARNING!

Risk of electric shock!

Touching live parts may result in severe injury or death.

■ Never use a damaged appliance.

Transport

CAUTION

Risk of injury!

Improper handling of the appliance may result in injury.

■ The appliance is very heavy. Never transport or carry it alone, rather always with at least two persons.

NOTICE

Risk of damage to property!

Improper handling of the appliance may result in damage.

If a trolley is used to move the appliance, the appliance must be lifted as shown on the packaging. Always transport the appliance vertically and with a built-in transport safety device.

- Check whether the transport route and the installation site are suitable for the weight of the washing machine. If in doubt, ask your landlord or property management.

Removing the transport safety devices

WARNING

Risk of electric shock!

Touching live parts may result in severe injury or even death.

■ Make sure that the appliance is not connected to the mains while you are removing or installing the transport safety devices.

There are four transport safety devices on the back of the device. These must be removed before first use.

1. Loosen the screws of the transport safety devices (29) using a 10 mm wrench.

1. Remove the transport safety devices (29).

1. Close the openings with the covers (35) supplied.

2. Keep the transport safety devices in a safe place. Re-install the transport safety devices every time the appliance is moved – when moving home or returning the appliance!

1. Carefully tilt the appliance on its side, and make sure that the styrofoam protector (36) is also removed. If it is still in the recess in the base of the appliance, remove it.

Installationsite

• Place the appliance in a frost-proof, well-ventilated room.
• Place the appliance far away from heaters that burn oil or coal.
• Set up the appliance in a place where there is a bathtub or sink.
• Set up the appliance so that the mains plug is easily accessible, even after the appliance has been set up.
• Set up the appliance on a firm, flat, clean, and dry surface.
• Do not place the appliance on a carpet or rug. The appliance will then not be sufficiently ventilated, and may overheat.
• Place a sturdy wooden panel (at least 60 × 60 cm, 3 cm thick), under the appliance if you are installing it on parquet or a wooden beam floor.
• Rubber mats are not suitable and must not be used.
• Position the appliance so that it is at least 2 cm away from side walls and the rear wall.
  – The appliance feet must not be removed.
• When placing it on a base or other elevation, appropriate measures must be taken to protect the appliance from falling. These measures must not damage the appliance.

Aligning the appliance

1. Use a wrench to loosen the lock nut (37) of one of the screw-on feet (27) underneath the appliance.

To do so, turn the wrench counterclockwise by approx. 180°

1. Slightly lift the appliance and, using your hand, screw the foot (27) in or out as far as necessary. To adjust the foot, twist it
2. anti-clockwise to unscrew.
   – clockwise to screw in.
3. Repeat this for the other screw-on feet until the appliance is standing completely horizontally and securely.
4. Twist the lock nuts of all screw-on feet upwards to the underside of the machine and use a wrench to tighten the lock nut against the underside of the machine.

Water connection

Establish drain for water

WARNING

Risk of scalding!

Improper handling of the appliance can lead to scalding caused by hot suds.

• Fix the hose to the sink or bath to prevent it from slipping due to the recoil caused by pumping.
  ■ For drains, make sure that the cross-section of the discharge pipe is great enough that the drain cannot overflow.

NOTICE

Risk of damage to property!

Improper handling of the appliance can lead to water damage.

■ Use only the water outlet hose provided.
■ Do not extend the water outlet hose or replace it with another hose.
■ The water outlet hose must not get bent or twisted.
■ The curvature of the water outlet hose must be at least between 60 cm and 100 cm above the ground to ensure the water drain functions perfectly.

■ The water outlet hose must be in the retaining clips on the back of the appliance so that the bend on the hose always remains above the waterline inside the appliance. The end of the hose must not be submerged in the pumped water.

You can fit the outlet hose in two ways:

• Attaching with hose holder over the edge of a bathtub or washbasin
• Attaching the discharge manifold to a washbasin.

Attaching with a hose holder

Diagram of a curved pipe or duct with internal bands and a looped extension, no text or symbols present

- Put the end of the water outlet hose (26) over a hose holder and hang it over the edge of a bath or a washbasin. You can find a hose holder in a specialist shop or DIY store.

Attaching the discharge manifold to a washbasin

Line drawing of a pipe fitting attached to a sink, showing tubing and valve (no text or symbols)

- The water outlet hose (26) is mounted onto a special device, which can be found on the outlet manifold of a washbasin. In

doing so the lock on the siphon must be removed.

Have this fixed by a specialist!

There is a washer in an unused connection manifold to ensure that no water can run out. This washer must be replaced by a seal ring before connecting the water outlet hose.

Establish the water supply

! NOTICE

Risk of damage to property! Improper handling of the appliance may result in damage.

■ Only use the hose set delivered with the appliance to connect to the water supply. Do not use old hoses.

ATTENTION: Do not connect to the hot water supply.

Only connect the appliance to a water supply with an inlet water pressure between 0.1 MPa and 1.0 MPa (1.0 to 10.0 bar). For higher water pressure, a pressure regulator needs to be arranged. Enquire about the water pressure with the water authority.

Do not use a pipe wrench to screw down the union nuts on the valve. This can damage the union nuts.

Make sure that the appliance is connected to a water supply with a safety device that prevents drinking water from being contaminated by backflow (according to DIN EN 1717). Connection valves intended for this purpose must be installed in a suitable place in a correctly installed drinking water system in the house. If you are unsure, consult a qualified professional.

For the water supply, you will need a valve with a 34 inch screw connection.

1. Screw the enclosed water inlet hose onto the connection (25) by hand. To do so, turn the union nut (38) clockwise.

1. Secure the other end on the water inlet hose to the tap by hand. Then turn the union nut (39) clockwise.
2. Open the valve completely and check whether the connections on the appliance and on the valve are sealed.
3. Then close the tap again.

Creating an electrical connection

! WARNING

Risk of electric shock!

Touching live parts may result in severe injury or death.

■ Do not put into operation if the mains cord is faulty or the appliance displays other visible damage.

■ Never connect the appliance via a multiple socket.
- Plug the mains plug into a properly installed and earthed electric socket that has been sufficiently secured (220–240 V, 50 Hz, 10 A).

First use/Test run

The appliance requires an initial wash cycle without laundry, but with detergent. The aim of this is to rinse out possible residues from production.

1. Dispense a maximum of 25 ml of compact detergent into the left chamber II.
2. Make sure that the washing drum (23) is empty.
3. Close the washing drum and fold down the appliance lid (21).
4. Carry on, as described in chapter "Operation: Standard cycles" on page EN-24; use the "Cotton" cycle here.

First use is completed once the cycle has finished.

Cycle tables/Detergent recommendation

Model HTWK712A:

"Standard cycles" table
Cycle^5)	Type of laundry	Load capacity, maximum [kg]^1)	Cycle time [hr/min]	Standard temperature[°C]2)	Energy consumption[kWh/operating cycle]	Water consumption[litres/operating cycle]	Residual moisture [%/spin speed in rpm]3)
Cotton	Cotton, linen, underwear,sheets, table linen, T-shirts,napkins, hand towels	7 02:40 40 0,836 65 60/1200
Synthetics	Normally soiled sportswear,synthetic laundry andsynthetic blended fabrics:Nylon socks, shirts, blouses,trousers which are partlysynthetic	3,5 02:20 40 0,596			41 35/800
Mixed	Cotton, synthetic, linen andcoloured laundry that can bewashed together	7 01:20 40 0,696 65 70/800
Bed linen 7 01	:48 40 0,745 65 70/800
Baby clothes 7 02:01 60 1,212 65 70/800
20° Lightly soiled cotton laundry 3,5 1:01 20 0,177 43 70/800
Cleaning the drum / 1:18 90 0,839 19 /
Spin	Spin-dry garments – spincycle with freely selectablespin speed incl. draining	7 0:12 / 0,037 / 70/800
Rinse &Spin	All clothing	7 0:20 /			0,045	22	70/800
Wool	Machine-washable wool anddelicates as well as handwash	2 1:07 40 0,410 60 80/600
“Standard cycles” table
Cycle^5)	Type of laundry	Load capacity, maximum [kg]^1)	Cycle time [hr/min]	Standard temperature [°C]^2)	Energy consumption [kWh/operating cycle]	Water consumption [litres/operating cycle]	Residual moisture [%/ spin speed in rpm]^3)
ECO 40-60^4)	Energy-saving: Normally soiled cotton laundry declared to be washable at 40 °C or 60°C, can be cleaned together in this cycle.	7 3:28 33 ^6)			0,670 53	53,9/1	200
		3,5 2:42 28 ^6)			0,385 43	53,9/1	200
		2 2:42 22 ^6)			0,186 35	53,9/1	200
Intensiv	Longer wash time to increase cleaning effect.	7 3:48 40 0,955 65			70/800
Express 15'	Extra short programme, suitable for light soils and small quantities.	2 0:15 -- 0,026 33			70/800

Model HTWK813A:

"Standard cycles" table
Cycle^5)	Type of laundry	Load capacity, maximum [kg]^1)	Cycle time [hr/min]	Standard temperature[°C]2)	Energy consumption[kWh/operating cycle]	Water consumption[litres/operating cycle]	Residual moisture [%/spin speed in rpm]3)
Cotton	Cotton, linen, underwear,sheets, table linen, T-shirts,napkins, hand towels	8 02:40 40 0,894 7			153/1300
Synthetics	Normally soiled sportswear,synthetic laundry andsynthetic blended fabrics:Nylon socks, shirts, blouses,trousers which are partlysynthetic	4 02:20 40 0,625 44			35/800
Mixed	Cotton, synthetic, linen andcoloured laundry that can bewashed together	8 01:20 40 0,754 7			70/800
Bed linen 8 01	:48 40 0,803 71 70/800
Baby clothes 8 02:01 60 1,317 71 70/800
20^ Lightly soiled cotton laundry 4 1:01 20 0,183 47 70/800
Cleaning the drum / 1:18 90 0,839 20 /
Spin	Spin-dry garments – spincycle with freely selectablespin speed incl. draining	8 0:12 / 0,038 / 70/800
Rinse &Spin	All clothing	8 0:20 /			0,045	23	70/800
Wool	Machine-washable wool anddelicates as well as handwash	2 1:07 40 0,410 60			80/600
“Standard cycles” table
Cycle^5)	Type of laundry	Load capacity, maximum [kg]^1)	Cycle time [hr/min]	Standard temperature [°C]^2)	Energy consumption [kWh/operating cycle]	Water consumption [litres/operating cycle]	Residual moisture [%/ spin speed in rpm]^3)
ECO 40-60^4)	Energy-saving: Normally soiled cotton laundry declared to be washable at 40 °C or 60°C, can be cleaned together in this cycle.	8 3:38 38 ^6)			0,739 57	53,9/1	250
		4 2:48 32 ^6)			0,456 47	53,9/1	250
		2 2:48 23 ^6)			0,196 38	53,9/1	250
Intensiv	Longer wash time to increase cleaning effect.	8 3:48 40 1,013 71			70/800
Express 15'	Extra short programme, suitable for light soils and small quantities.	2 0:15 -- 0,026 34			70/800

WOOL CARE

The wool wash cycle of this machine has been approved by The Woolmark Company for the washing of machine washable wool products provided that the products are washed according to the instructions on the garment label and those issued by the manufacturer of this washing machine.

M2303 : HTWK813A

M2303 : HTWK712A

Other than "ECO 40–60", the values specified for the cycles are only guidelines. The length of the cycle may differ from the information provided in this table, depending on the laundry load, the water temperature and ambient temperature, as well as any changed settings.

1) Maximum amount of dry textiles that can be treated in the respective wash cycle.
2) The highest temperature reached by the laundry in the wash cycle for at least five minutes. “--” stands for “Washing water not heating up”
3) Residual moisture after the wash cycle in water content percent and the spin speed at which this was achieved.
4) ECO 40–60 is used to check compliance with EU ecodesign regulations.
5) For information on "Custom" cycle, see page EN-27.
6) The washing water temperature is not displayed

Models HTWK712 and HTWK813A

“Cycle adjustments” table
Cycle	Temperature [°C]	Spin speed [rpm]	Pre-wash	Extra rinse
Cotton	-- 20 40 60 90	--- 600 800 1000 1200/1300 1)
Synthetics	-- 20 40 60	--- 600 800 1000 1200/1300 1)
Mixed	-- 20 40 60 90	--- 600 800 1000 1200/1300 1)
Bed linnen -- 20 40 60 90 --- 600 800 1000
20°	-- 20	--- 600 800 1000
Baby clothes -- 20 40 60 --- 600 800 1000
Express 15' -- 20 40 --- 600 800
ECO 40-604)	-- 2)	---
Intensive	40 60	--- 600 800 1000 1200/1300 1)
Wool	-- 20 40	--- 600 800
Rinse	/	--- 600 800 1000 1200/1300 1)
Spin	/	--- 600 800 1000 1200/1300 1)
Cleaning the drum	90	/

“--” stands for “Washing water not heating up”

“---” stands for “without spin”

“Detergent recommendations” table
Recommended washing detergent	Wash cycles	Washing temperature in °C	Type of laundry and textile
Heavy-duty detergent with bleaching agents and optical brighteners	Cotton/ECO 40–60/Mixed	20/40/60	White laundry comprising boil-proof cotton or boil-proof linen
Colour detergent without bleaching agents and optical brighteners	Cotton/ECO 40–60/Mixed	cold/20/40	Coloured laundry made from cotton or linen
Colour or mild detergent without optical brighteners	Synthetics cold/20/40		Coloured laundry made from easy-care fibres or synthetic material
Mild washing detergent	Synthetics 20/40		Delicate textiles made from silk, viscose
Special wool detergent	Wool 20/40 Wool

Loading laundry and adding detergent

Loading laundry

CAUTION

Risk of fire/damage!

Improper handling of the appliance can lead to fire/faults.

■ Never try to open the appliance lid by force while a cycle is progress, or at the end of a cycle. Do not open the appliance lid until it has been released automatically approx. 2 minutes after the end of the cycle.

Line drawing of a hand pressing down on a car interior panel (no text or symbols)

1. Open the appliance lid (21) by reaching under the handle and folding the lid upwards.

1. Turn the washing drum until the drum lock is up.

1. To open the washing drum, (23) press the plastic tab(XXX) down slightly on the smaller section of the lid until the locking hooks disengage.
2. Load the laundry. When doing so, please keep to the maximum permissible amount of laundry and follow the tips listed on page EN-29.
3. To close the washing drum, press the two halves of the lid down until the locking hooks engage.

Adding detergent/fabric-care products

! NOTICE

Risk of damage!

Improper filling of the dispenser can damage the appliance.

■ Do not place tabs and gel into the dispenser, but put them directly into the drum.

The dispenser is located on the inside of the appliance lid and has (22) three compartments:

– Dispensing compartment II (right)

Dispensing compartment II is intended for the main wash.

Fill it with powder or liquid detergent or anti-limescale agent for every wash.

- Fabric softener/starch compartment (middle)

Dispense fabric softener or starch here according to the information supplied by the manufacturer.

- Dispensing compartment I (left)

Dispensing compartment I is only intended for pre-washes (powder detergent). Only fill this compartment if you have selected "Pre-wash" (see "Cycle adjustments" on page EN-20).

Fill dispensing compartment I with 14 of the detergent and dispensing compartment II with 34 of the detergent.

Operation: Standardcycles

Before getting started

• First read chapter "Intended use" and "Safety notices" (see page EN-4 and the following).
• Remove the transport safety devices and prepare the appliance as described in chapter "Installation, connection and initial commissioning" (see page EN-11).
  • Properly attach the water inlet hose (34) and the water outlet hose (26).

Selecting the cycle

! NOTICE

Always select the cycle before loading the washing machine. Otherwise the loading sensor will not work.

The cycle table shows you the cycle which is suitable for your laundry (see table "Standard cycles" on page EN-24; for information on the "Custom" cycle, see page EN-27).

1. To switch on the appliance, press the on/off key ① (3).

The display (2) lights up and shows the duration of the current cycle.

1. Select the cycle using the cycle selector (1). The display shows the settings, estimated time remaining, options, and status messages. The display will remain on through the cycle.

Start cycle

1. Open the tap completely.
2. Press the ▷key (4).

The cycle starts as soon as the appliance has determined the amount of laundry (approx. 1 minute).

The display (2) shows the remaining running time of the cycle. The colon symbol between the hour and minute display flashes. The LED (13) lights up to indicate that the appliance lid is now locked.

Interrupting and continuing the course of the cycle

We recommend only interrupting the cycle for a brief period. Otherwise, the suds will cool down and this will negatively impact the washing result.

To

• interrupt the cycle, press the key (4). In the display, the colon symbol between the hour and minute display lights up permanently.
• continue the cycle, press the Dkey (4) again. The colon symbol between the hour and minute display flashes again.

Cancelling the course of the cycle

• To cancel a cycle that is in progress, switch the appliance off using the on/off key ①(3).
  The course of the cycle ends, and the wash water is drained. When the LED disappears, you can remove the laundry.

Cycle end

The appliance stops automatically as soon as the selected cycle is finished. The display (2) shows endE and the 📁 LED disappears.

1. Open the appliance lid (21) and the washing drum (23) and remove the laundry.
2. Leave the appliance lid (21) and washing drum (23) open so that the appliance can dry inside.
3. To switch off the appliance, press the on/off key ①(3). If no further setting is made, the appliance will automatically switch off after 15 minutes.
4. Turn the tap off.
5. Disconnect the mains plug from the socket.

Automatic control functions

The following functions run automatically. You cannot change them.

• Foam detection
  The electronic foam detection makes sure that more water is added to the first rinse cycle for certain amounts of foam.

• Overflow protection system
  This system prevents water from escaping via the dispenser. As soon as a certain water level is exceeded, the outlet pump will automatically switch on.

– Dynamic quantity control
If your appliance is only loaded up to a maximum of half its maximum capacity, the water consumption and cycle duration will be reduced for some cycles. Adjust the detergent dosage accordingly. The cycle starts as soon as the appliance has determined the amount of laundry (approx. 1 minute).

– Imbalance correction system

This system protects your appliance in the event of a too-great imbalance once spinning starts. This can happen with small loads or with large individual pieces of laundry. The laundry is distributed again and the spin speed increased if the laundry distribution is right.

Operation: Cycle adjustments

Additional functions can be used to change a cycle's standard values and adjust them to your laundry in order to achieve the best possible washing result or maximum effectiveness.

Just which setting options are available to you depends on the selected cycle (see table "Cycle adjustments" on page EN-20).

Changing the washing water temperature

Please note that setting the washing water temperature has an influence on the cycle's duration and the appliance's energy consumption.

After selecting the desired cycle, the display (2) for the standard temperature lights up.

- To change the washing water temperature, repeatedly press the Temperature/save individual settings key 📄/♡ (9) until the desired temperature lights up on the display.

You can choose between:

Cold, 20^ , 30^ , 40^ , 60^ , 90^ .

SpaCare

SpaCare function can be selected when for the cycles "Cotton", "Mix" "Bed Linen" and "Baby Care" to wash heavily soiled linnen.

After selecting the desired cycle, press the SpaCare key ⏻ (5). The ⏻LED (14) appears on the display.

The appliance keeps the washing temperature above 60 °C for longer than 30 minutes in order to eliminate harmful bacteria.

Changing spin speed

Please note that the spin speed influences the appliance's sound emissions and the residual moisture of the laundry. The higher the spin speed, the higher the noise emissions and the lower the residual moisture.

After selecting the desired cycle, its standard spin speed will be shown on the display.

- To change the spin speed, repeatedly tap the Spin/mute key Ⓞ/∅ (8) until the desired spin speed is shown on the display. You can choose between: 0, 400, 600, 800, 1000, 1200/1300 ^1) revolutions per minute.

Pre-wash/Extra rinse

Please note that these settings affect the cycle's duration, as well as the water and energy consumption.

After selecting your preferred cycle, you can add one or both functions to the cycle:

“Pre-wash”

This option is recommended only for heavily soiled laundry (see "Adding detergent/fabric-care products" on page EN-23).

"Extra rinse"

- To select an option, repeatedly tap the Function key Ⓞ (7) until the icon for the desired function(s) lights up on the display (2).

"Custom"cycle

If you frequently use a standard cycle with certain additional settings, you can save this combination.

1. Select the standard cycle and the desired cycle adjustments.

2. Press and hold the Temperature/save individual setting key 📋/♡ (9) for approx. 3 seconds.

You can now use the "Custom" cycle.

If you want to save a different combination of standard cycle and cycle adjustments, repeat the process.

Operation: Additional functions

Start time preselection

The cycle usually starts as soon as you have pressed the ▷key (4). This appliance also offers you the option to delay the start time.

Setting the start time preselection

The start time delay can be set in one-hour increments. The maximum start time pre-selection is 24 hours.

1. Select the desired cycle using the cycle selector (1).

2. Press the Start time preselection key Ⓜ (6).
   The ©LED (15) lights up; the display shows the delay time 1H, i.e. the selected cycle will start in one hour.

3. To extend the delay time, repeatedly press the Start time preselection key Ⓤ until the display shows the desired delay time.

4. Press the key (4). The cycle will start after the delay setting has elapsed.

Terminate delay

If the ▷key (4)

• has already been pressed: switch the appliance off using the key Ⓐ(3).
• has not yet been pressed: repeatedly press the Start time preselection key (6) until the display shows OH. The LED (15) goes out.

Child lock

The child lock allows you to secure the appliance from unwanted use. This is how you prevent a cycle in progress from being interrupted by mistake. To

• activate the child lock, simultaneously press and hold the two keys Function ⓞ (7) and Start time preselection Ⓐ(6) for approx. 3 seconds until you hear a beep. All operating controls are locked (exception: ⏻ key (3) and the child lock buttons).
• deactivate the button lock, simultaneously press and hold the two keys Function (7) and Start time preselection (6) for approx. 3 seconds until you hear a beep.

Please note! If you have switched off beeps, there will be no beeping, even when you activate/deactivate the button lock.

Switching beeps on/off

You can decide whether or not there should be a beep when a button is pressed and when the cycle ends.

- To change the current setting, press the Spin/mute key Ⓞ/⌘ (8) for 3 seconds.

Basic washing tips

Preparing the laundry

• Remove tissues and foreign objects such as needles, nails, coins, matches, paper clips, clips or similar from your pockets. Turn the pockets inside out if necessary and brush them out.
• Turn trousers, knitwear, T-shirts and track-suits "inside out" to protect the surface material.
• Repair unstitched seams and tears before washing; sew up loose buttons tightly. Close zippers; tie apron strings etc.

Sorting through laundry

The washing instructions of the textile manufacturer/the international care symbols on the labels contain precise information about how to handle each piece of laundry.

We recommend sorting through the laundry according to the following criteria:

- Type of fabric

– Hot wash/coloured wash (cotton)
- Easy-care textiles
– Delicates, wool and hand wash

- Colour

• Wash white laundry separately, otherwise it will turn grey.
  – Wash new dark pieces separately at first, as they lose their colour a lot the first few times they are washed.

– Degree of soiling

• If possible, remove stains when still fresh, otherwise they will become particularly stubborn.
• It is best to pre-treat stains with water and ox-gall soap.

Tips for delicate textiles

- Curtains

• Remove the curtains' plastic and metal hooks before washing.
• Handle curtains especially carefully; it is easy to get loose threads. Only put them on a spin cycle if this is specified in the textile label.

- Wash small and delicate pieces, such as baby socks, stockings and underwire bras, in a small pillowcase or small washbag.

The right washing load

The amount of laundry that can be loaded depends on the type and soiling of your laundry and the respective wash cycle (see page EN-16).

As a rule of thumb: Load dry washing up to one hand width below the upper edge of the drum. If you overfill the drum, it may affect the outcome of your wash.

It is best to weigh your washing before you do the wash. Some washing weights can be found in the following table:

Typical washing weights
Bed sheets Approx. 550 g
Duvet covers Approx. 700 g
Cushion covers Approx. 180 g
Tablecloths Approx. 250 g
Terry towels Approx. 200 g
Tea towels Approx. 90 g
Men's shirts Approx. 250 g
Women's nighties Approx. 180 g
Pyjamas Approx. 450 g
Bathrobes Approx. 1200 g
Work overalls (synthetic)	Approx. 300 g
Handkerchiefs	Approx. 20 g

The right washing detergent

- Do not use other cleaning agents, such as scouring powder, household cleaners, etc. These will damage the appliance and your laundry.

Fabric-care products

• Do not use fabric softener in the same wash cycle as starch, fabric conditioner, or finishes.
  – Before dispensing viscous fabric-care products, mix them together with a little water to thin them out.
• Only use powder starch according to the instructions on the packet and not with high temperatures, or it may form clumps.

The right dosage

The motto “more is better” does not apply to detergents and fabric-care products. They must be dosed properly to achieve the perfect wash result. Here are some tips:

• If necessary, use a smaller dosage of detergents and fabric-care products if the drum is not filled completely. For example, for half loads, only use about half the amount needed for a full drum.
• Always adjust the amount of detergent to the respective hardness of the water. If your tap water is soft, you need less detergent. Information about the water hardness in your area is provided by the waterworks responsible. The water hardness is also shown on the invoice from your water supplier.
• Dose detergent according to how dirty your laundry is. Laundry that is less dirty requires less detergent.
  – Highly concentrated detergent (also known as compact detergent) in particular requires accurate dosage. Even minor differences can have significant effects.

The following wash results are a sign of incorrect dosage of detergent.

Too much detergent:

– Heavy foam formation
– Poor washing and rinsing result
– Skin irritation caused by leftover detergent in the clothing

Not enough detergent

– Laundry turns grey
- “Grease marks” (grey clumps of grease and dirt) on laundry
– Build-up of limescale deposits in the drum, heating elements and/or laundry

Environmentally friendly washing

– The most efficient cycles with regard to energy and water consumption are generally those with a longer duration and lower temperatures.
- The ECO 40–60 and 20 °C cycles are efficient in terms of combined energy and water consumption:
- The ECO 40–60 cycle is suitable for cleaning normally soiled cotton laundry that is declared to be washable at 40 °C or 60 °C and that can be washed together.
- The 20^ cycle is suitable for cleaning lightly soiled cotton laundry that can be washed at a nominal temperature of 20^ .
- You can save energy and water if you use the specified maximum amount of laundry.

Care and maintenance

WARNING

Risk of electric shock!

Touching live parts may result in severe injury or death.

■ Before cleaning the appliance, pull the mains plug out of the socket.
■ Never spray the appliance with a water jet or a high-pressure cleaner.

NOTICE

Risk of damage to property!

Improper handling of the appliance may result in damage.

■ Do not use caustic, abrasive or scouring solvent-based cleaners. They could damage the surfaces.

Regular checks

- Check regularly whether

– the fittings of the inlet hose are sitting securely and are sealed when the valve is open;
– the outlet hose is sitting securely and tightly on the edge of the bath or on the siphon;
– the outlet hose is sitting tightly in the retaining clip at the point where it comes out of the casing;
– the inlet and outlet hoses are brittle, cracked or creased;
– the lint trap is closed tightly;
– the drum is free from foreign objects;
– the drum shows signs of rust.

Regular cleaning

Washing machine-cleaning agents for maintaining your appliance can be found in well-stocked supermarkets and drugstores. Cleaning the appliance using these products takes place when the washing machine is empty and is very intensive.

You should clean the appliance in this way every 30 wash cycles to prevent limescale deposits and to maintain your appliance. When doing so, please note the manufacturer instructions on the packaging.

Limescale deposits can be avoided using the right detergent dosage.

Cleaning the drum

NOTICE

Risk of damage to property!

Improper handling of the appliance may result in damage.

■ Never use harsh cleaning products, such as a scouring pad, etc.

• If you have used starch or fabric sizing, wipe out the drum with a moist cloth.
• Rusty metal parts in the washing (e.g. paper clips, etc.) can cause rust stains in the drum. Use a commercially available rust remover to remove such rust spots.
  • After cleaning, leave the washing drum and appliance lid open so that any moisture can evaporate.

Cleaning the dispenser

1. Fold the appliance lid (21) upwards.

Line drawing of a hand inserting a device into a rack (no text or symbols)

1. Press the (30) button and remove the dispenser (22).
2. Wash out all compartments, wipe down or brush out thoroughly.
3. On the reverse side, remove the plug for the fabric softener and bleach compartment and remove all residues. Then replace the plug.
4. Re-attach the dispenser (22) to the appliance lid and close the appliance lid.

Checking the water intake filter, cleaning and replacing the gasket

! NOTICE

Risk of damage to property! Improper handling of the appliance may result in damage.

■ Turn off the water intake tap after each use, before cleaning the water intake fi lter or replacing the gasket. Otherwise there is a risk of water damage.
■ Close the valve before cleaning the filter or replacing the gaskets.
■ Check and clean fi Iters and gaskets regularly.
■ Replace defect fi Iters and gaskets immediately. Never operate the appliance without fi Iters and gaskets.

There are filters in the appliance's water inlet which prevents foreign particles from entering the appliance.

Check and clean the filter every 3 months or if the appliance is not getting enough water despite the tap being open completely.

1. Switch off the appliance, take the mains plug out of the socket and turn off the tap.
2. Unscrew the water inlet hose from the valve.
3. Clean the filter with a small brush.
4. Screw the water inlet hose onto the valve again.

1. Unscrew the water inlet hose from the appliance.

1. Use tweezers or a pair of pliers to pull the filter (31) with gasket (32) out of the union nut (38). Rinse the filter under fresh water and clean with a small, soft brush if necessary.

2. Re-insert the filter and screw the water inlet hose back onto the appliance.

3. Open the valve to check whether the hose and connections are sealed.

Cleaning the lint trap

WARNING

Risk of scalding!

Improper handling of the appliance can lead to scalding caused by hot suds.

■ Allow soapy water to cool before removing the lint trap.

NOTICE

Risk of damage to property!

Improper handling of the appliance may result in damage.

■ When draining in an emergency, substantial amounts of water can leak out.

The lint trap stops threads and other foreign bodies ending up in the pump with the suds. Clean the lint trap every 3 months.

1. Switch off the appliance and take the mains plug out of the socket.
2. Close the valve.

Technical line drawing of a mechanical component with a circular feature and an arrow indicating rotation (no text or symbols)

1. Carefully open the shutter (24) of the lint trap with a flat object, such as with a flat-tip screwdriver.

1. Place a suitable collecting container underneath the lint trap (33).
2. Open the lint trap (33) anticlockwise only to the point where water begins to flow out. You will have to repeatedly empty the collection container every now and then.
3. Completely unscrew the lint trap (33) once the water stops flowing.
4. Remove all foreign bodies and clean the lint trap (33) under running water.

Technical diagram of a mechanical assembly with rotating components and directional arrows (no text or symbols)

1. Replace the lint trap (33) and screw it all the way in.
2. Fold the cover (24) back into position.

Emptying residual water

CAUTION!

Risk of injury!

Improper handling of the appliance may result in injury.

■ The appliance is very heavy. Never carry it alone, but always have at least two persons to do so.

If the appliance is in a frost-prone room, you must drain the residual water so that it does not freeze in the appliance and cause damage.

1. Follow steps 1 to 7 as described in Section "Cleaning the lint trap" (see page EN-33).
2. With the assistance of another person, tilt the appliance forward slightly to allow any residual water to drain from the appliance.
3. Replace the lint trap and screw it clockwise all the way in.
4. Fold the cover (24) back into position.
5. Unscrew the water inlet hose from the valve and remove the drainage hose from the tub or siphon to drain any residual water.

Troubleshooting table

Malfunctions can occur in all electrical appliances. This does not necessarily mean there is a defect in the appliance. For this reason, please check the tables to see if you can correct the malfunction.

WARNING

Risk of electric shock!

Touching live parts may result in severe injury or death.

- Never try to repair a defective or suspected defective appliance yourself. You can put your own and future users' lives in danger. Only authorised specialists are allowed to carry out this repair work.

Wash result is not satisfactory
Problem Possible causes	Solutions, tips
Wash result is unsatisfactory/poor.	Not enough detergent used. Dispense detergent in accordance with manufacturer instructions.
	Water is too hard. Use the amount of detergent recommended by the manufacturer for the water hardness in your area.
	Too much laundry is in the drum.	Only load the maximum intended amount of washing into the appliance.
	Water temperature is too low. Wash laundry at a higher water temperature, if necessary select another wash cycle.
	Stains have not been pre-treated.	Treat stains with ox-gall soap or stain remover if necessary.
Too much foam is created during the wash cycle.	Too much detergent used. Next time, use less detergent.
	Detergent is not suitable for washing machines.	Use detergent suitable for washing machines.
Laundry is discoloured.	Laundry was washed at a temperature that was too hot.	Bleach laundry carefully if necessary.
	Whites and colours were not separated.
Laundry has mould stains.	Damp and/or worn laundry was left in the washing drum.	Remove mould stains carefully before the next wash, preferably with a special cleaner. Ask for advice at a chemist's.
Detergent residue on laundry.	Too much detergent used. Wash laundry with the correct dosage of detergent.
Colours of the laundry have faded.	Detergent contains bleaching agent.	Use colour freshener if necessary (available at chemist's). In future, use detergent without bleaching agent.
	Stain remover or similar was used.

Malfunction
Problem Possible causes Solutions, tips
Appliance does not work.	Mains plug is not sitting properly in the socket or is not plugged in.	Plug it into the socket properly.
	Socket has no voltage. Check fuse; switch on if necessary.
	Fuse is not intact. Replace fuse.
Wash cycle does not start.	No wash cycle set. Select the desired wash cycle using the cycle selector (1).
	Washing drum and/or appliance lid are not closed properly.	Close the washing drum and/or appliance lid properly.
	Cycle was not started.	Press ∅II(4) button.
	The appliance calculates the amount of laundry (approx. 1 minute).	The program cycle starts as soon as the appliance has determined the amount of laundry.
Appliance is not receiving water.	Valve is closed. Open valve.
	Washing drum and/or appliance lid are not closed properly.	Close the washing drum and/or appliance lid properly.
	There is a kink in the water inlet hose.	Check water inlet hose; dismantle if necessary and re-align.
	The water inlet hose is clogged.	Clean the filter on the water inlet hose (see page EN-32).
	Filter on inlet is clogged. Clean the filter on the inlet (see page EN-32).
Water is not being pumped.	Outlet hose is clogged or kinked.	Check outlet hose; dismantle if necessary and re-align.
	The lint trap is clogged. Clean lint trap (see page EN-33).
Water is draining even though the appliance is not pumping.	Outlet hose is too low. Place outlet hose higher.
Water is running out (appliance is “leaking”).	Inlet or outlet hose is not screwed on tightly enough.	Screw down inlet or outlet hose down tighter.
	Lint trap not closed properly. Properly close the lint trap (see page EN-33).
Appliance is unsteady or vibrating strongly.	Transport safety device(s) was not/were not removed.	Remove transport safety device(s) (see “Removing the transport safety devices” on page EN-12).
	Appliance was not installed or aligned properly.	Install or align appliance properly (see “Installation site” on page EN-13).
	The laundry in the drum is heavy or distributed unevenly.	Stop washing and restart to distribute the laundry more evenly.
Spin cycle is not running or is slow.	The imbalance correction system for imbalanced drum loads is running.	No error. Once the laundry is distributed evenly, the spin cycle starts automatically.
The appliance lid cannot be opened after the end of the course of the cycle.	This is not an error. The opening mechanism contains a safety catch that keeps the appliance lid closed for approx. 2 minutes after the end of the course of the cycle.

Error codes
Code	Possible causes Solutions, tips
E30	Appliance lid and/or washing drum are not closed.	Close the appliance lid and/or washing drum properly and restart the cycle.If the problem persists, please contact our Service department (see page EN-39).
E10	Water level in the appliance is lower than the heating coil.	– The water pressure, to which the appliance is connected may be too low or the valve may be closed. If necessary, open the valve completely.– If necessary, loosen any twists or knots in the water inlet hose.– Clean the filter in the water inlet hose (see “Checking the water intake filter, cleaning and replacing the gasket” on page EN-32).If the problem persists, please contact our Service department (see page EN-39).
E21	Pump is faulty or lint trap is clogged. Clean	lint trap (see page EN-33). If the problem persists, please contact our Service department (see page EN-39).
E12	Too much water in the appliance. The appli	ance is automatically pumping water away. After draining, switch off the appliance, pull the mains plug out of the socket and close the valve. Please contact our Service department (see page EN-39).
EXX	Other problem. Please contact our Service	department(see page EN-39).

Service

Please note!

You are responsible for the condition of the appliance and its proper use in the household.

If you call out for customer service due to an operating error, you will incur charges, even during the guarantee/warranty period.

Damage resulting from non-compliance with this manual unfortunately cannot be recognised.

In order for us to help you quickly, please tell us:

Name of appliance Colour Model Order number
hanseaticTop Loader Washing Machine	White HTWK712A 22152632
hanseaticTop Loader Washing Machine	White HTWK813A 11225655

Advice, complaints and orders

Please contact your mail order company's customer service centre if

– the delivery is incomplete,
– the appliance is damaged during transport,
– you have questions about your appliance,
- a malfunction cannot be rectified using the troubleshooting table,
- you would like to order further accessories.

You can find the contact details of your product advisor online on the service pages of your mail order company. The various sections of product advice are listed here.

Please have your appliance invoice ready.

For more information, visit www.hanseatic.de

Repairs and spare parts

You can prevent waste by having your defective appliances repaired. Please contact our Customer Service department.

Please have your appliance invoice ready (date of purchase and item no.).

Spare parts are available for a minimum period of ten years after the last model has been placed on the market.

Customers in Germany

Place an order at

by E-mail: [e-mail]

Phone [phone]

Customers in Austria

Please contact your mail order company's customer service centre or product advice centre.

Waste prevention, free return and disposal

Waste prevention

According to the provisions of Directive 2008/98/EC, waste prevention measures always take priority over waste management.

For electrical and electronic devices, waste prevention measures include extending the lifespan of defective devices through repair and reselling used working appliances instead of disposing of them.

Please help us reduce waste and contact our customer service if your product is faulty.

More information can be found in the brochure "Waste Prevention Programme – of the German Government with the Involvement of the Federal Länder".

Free return of old electrical appliances

Upon purchasing a new electrical appliance of the same type with essentially the same function, consumers may return an old electrical appliance to a distributor obliged to take back old appliances, at no extra cost for the consumers. This option also exists for deliveries made to a private household. For distance selling, the option of having old electrical equipment collected for free applies only in the case of purchase of new electrical equipment with heat exchangers (e.g. refrigerators, dehumidifiers), screens and display devices with a screen surface > 100 cm ^2 , and large devices with at least one of its external dimensions measuring more than 50 cm.

In addition, consumers may return up to three old electrical appliances of the same type to a distributor's collection point for free, without having to purchase a new electrical appliance. In this case, however, the old appliances' external dimensions may not exceed 25 cm.

Disposal

Disposing of old electrical devices in an environmentally friendly manner

Electrical appliances contain harmful substances as well as valuable resources.

Every consumer is therefore required by law to dispose of old electrical

appliances at an authorised collection or return point. They will thus be made available for environmentally-sound, resource-saving recycling.

You can dispose of old electrical appliances free of charge at your local recycling centre.

Please contact your dealer directly for more information about this topic.

Don't forget to erase data!

If necessary, each consumer is responsible for erasing personal data from electrical and electronic equipment.

Batteries and rechargeable batteries, lamps and bulbs

If necessary, old single-use and rechargeable batteries that are not encased by an old electrical appliance, as well as lamps/bulbs that can be removed from an old electrical appliance without being destroyed, must be removed and disposed of separately before you return the appliance.

This symbol means that batteries and rechargeable batteries must not be disposed of with other hou-

sehold waste.

Consumers are required by law to bring all batteries and rechargeable batteries, regardless of whether they contain harmful substances*) or not, to a collection point operated by their communal authority or borough or to a retailer, so that they can be disposed of in an

environmentally friendly manner and so that valuable resources (e.g. cobalt, nickel or copper) can be recovered.

Batteries and rechargeable batteries can be returned free of charge.

Some of the possible contents (e.g. mercury, cadmium and lead) are toxic and, if improperly disposed of, can have adverse effects on the environment. Heavy metals, for instance, can have detrimental health effects on humans, animals and plants and accumulate in the environment and food chain, and then enter the body indirectly through the consumption of food.

There is a high risk of fire with old lithium batteries. Special care must therefore be taken to properly dispose of old lithium batteries and rechargeable batteries. Improper disposal can also lead to internal and external short circuits due to thermal effects (heat) or mechanical damage. A short circuit can lead to a fire or an explosion and have serious consequences for people and the environment. It is therefore important to tape off the poles of lithium batteries and rechargeable batteries before disposing of them to prevent an external short circuit.

Before disposing of the appliance, batteries and rechargeable batteries which are not permanently built into the appliance must be removed and disposed of separately.

Please only dispose of batteries and rechargeable batteries in a discharged state!

If possible, use rechargeable batteries in place of disposable batteries.

Packaging

Our packaging is made of environmentally friendly, recyclable materials:

– Outer packaging made of cardboard
– Moulded parts made of foamed, CFC-free polystyrene (PS)
– Films and bags made of polyethylene (PE)
– Tension bands made of polypropylene (PP)
- Saving energy also protects against excessive global warming. Your new appliance uses little energy due to its environmentally friendly insulation and technology.

If you have sufficient space, we recommend keeping the packaging, at least during the warranty period.

If the appliance needs to be sent out for repairs, only the original packaging will provide sufficient protection.

If you would like to dispose of the packaging, please dispose of it in an environmentally friendly way.

Appendix

Product fiche concerning Regulation (EU) No 2019/2014

The product fiche for your appliance is available to you online.

Visit https://eprel.ec.europa.eu and enter the model code of your appliance to download the product fiche.

The model code for your appliance can be found under Technical specifications

Technical specifications

Item number	22152632
Name of appliance	Washing Machine
Model identifier	HTWK712A
Supply voltage / frequency / fuse	220-240 V / 50 Hz / 10 A
Rated power	1900 W
Device measurements (Height × Width × Depth)	88,0 cm × 40,0 cm × 61,0 cm
Unloaded weight	56 kg
Water pressure	0,1–1,0 MPa

Item number	11225655
Name of appliance	Washing Machine
Model identifier	HTWK813A
Supply voltage / frequency / fuse	220-240 V / 50 Hz / 10 A
Rated power	1900 W
Device measurements (Height × Width × Depth)	88,0 cm × 40,0 cm × 61,0 cm
Unloaded weight	56 kg
Water pressure	0,1–1,0 MPa