SBID-6275S-V3 - Interactive whiteboard SMART Technologies - Free user manual and instructions

Product Type	Interactive whiteboard / Interactive display with iQ
Model	SBID-6275S-V3
Display Size (diagonal)	75" (191 cm)
Resolution	4K UHD (3840 × 2160)
Touch Technology	HyPr Touch with InGlass (ultra-smooth, high accuracy, low latency)
Simultaneous Touch	Up to 20 touch points (supports pens, fingers, erasers, palm rejection)
Pen Support	Pen ID, Object Awareness, Tool Explorer platform; includes black and red pens, two erasers
Audio	Two 20 W integrated speakers; 3.5 mm audio out and S/PDIF out
Microphone Array	Built-in (V3 models) for conferencing
Built-in Sensors	Proximity (up to 16' / 5 m), ambient light, temperature, humidity
Connectivity	HDMI 2.0 (×3), VGA, USB Type-C (65 W charging), USB 3.0 Type-A/B, RJ45 (×2 Gigabit), RS-232, Wi-Fi 2.4/5 GHz
Power Consumption (Typical)	134 W (100-240 V AC, 50/60 Hz)
Energy Saving Modes	Networked standby and standby (configurable)
Mounting	VESA-compatible; includes WM-SBID-200 wall mount
Operating System	iQ embedded (Android-based) with one-touch access to whiteboard, screen share, browser
Software Compatibility	SMART Learning Suite, SMART Meeting Pro, SMART Notebook, SMART Ink
Cleaning Instructions	Turn off display; wipe screen with lint-free, non-abrasive cloth; damp cloth with drop of dish soap allowed; do not use glass cleaners
Safety Certifications	FCC Class A, IC, CE; ENERGY STAR certified
Weight (approximate)	Refer to official specifications (not provided in manual)
Spare Parts Availability	Replacement pens, erasers, and other parts available from SMART Parts Store

Frequently Asked Questions - SBID-6275S-V3 SMART Technologies

How do I clean the SMART Board 6275S-V3 screen?

Turn off the display. Wipe the screen with a lint-free, non-abrasive cloth. For stubborn marks, use a damp cloth with a drop of dish soap. Do not use glass cleaners, abrasive materials, or apply pressure.

Can I connect my laptop to the display?

Yes, connect your laptop using HDMI, VGA, or USB Type-C (supports video, audio, and touch). Install SMART Product Drivers on the laptop for full touch and pen functionality. Then use the Input app on the display to select the correct source.

How do I update the system software?

The display automatically downloads updates in the background and installs after 4 hours of inactivity. To force an update, go to Settings > Software Update > Apply Update Now. Alternatively, download the update from smarttech.com/downloads and install via USB drive.

What pens and erasers come with the display?

The display includes a black pen, a red pen, and two erasers. Additional pens (blue, green, purple) and replacement nibs/eraser pads are available from the SMART Parts Store.

What is the iQ experience?

iQ is the built-in operating system that provides one-touch access to collaborative tools like a whiteboard, wireless screen sharing (Screen Share), and a web browser. Press the Home button to open the iQ home screen.

How do I mount the display on a wall?

The display comes with a WM-SBID-200 wall mount. Ensure the wall can support the weight. Use M8 bolts with 97-177 in-lb torque. Mount vertically in landscape orientation. It is recommended to have a trained installer perform the installation.

How do I reset the display?

Press and hold the Power button on the convenience panel or remote control for 10 seconds. The display will reset without changing user settings or deleting files.

What should I do if the display won't turn on?

Check that the power cable is securely connected and the AC power switch on the back is in the ON (I) position. Ensure the power outlet works. If the power light is lit but screen blank, press the Power button or check if the proximity sensor is blocked.

Can I adjust the display volume?

Yes, use the Volume buttons on the convenience panel or remote control. You can also adjust volume via Settings. External audio can be connected via the 3.5 mm audio out or S/PDIF out.

How does the proximity sensor work?

The proximity sensor detects people up to 16' (5 m) away. When the display is in an energy saving mode, it can turn on when someone enters the room. This feature can be configured in Settings > Power. Do not place the display where the sensor faces a window.

USER MANUAL SBID-6275S-V3 SMART Technologies

Line drawing of a flat-screen monitor with control buttons and display screen (no text or symbols)

SMART Board®

6000S and 6000S Pro series

interactive displays

INSTALLATION AND MAINTENANCE GUIDE

SBID-6265S-V3 | SBID-6275S-V3 | SBID-6286S-V3 | SBID-6265S-V3-PW | SBID-6275S-V3-PW | SBID-6286S-V3-PW

SBID-6265S-V3-P | SBID-6275S-V3-P | SBID-6286S-V3-P

SBID-6065S-V3 | SBID-6075S-V3 | SBID-6086S-V3 | SBID-6065S-V3-PW | SBID-6075S-V3-PW | SBID-6086S-V3-PW

SBID-6065S-V3-P | SBID-6075S-V3-P | SBID-6086S-V3-P

SBID-6465S-V3-P | SBID-6475S-V3-P | SBID-6486S-V3-P

SBID-6275S-C | SBID-6286S-C | SBID-6265S-CPW | SBID-6275S-CPW | SBID-6286S-CPW

SBID-6065S-C | SBID-6075S-C | SBID-6086S-C | SBID-6065S-CPW | SBID-6075S-CPW | SBID-6086S-CPW

SBID-6265S | SBID-6275S | SBID-6286S | SBID-6265S-PW | SBID-6275S-PW | SBID-6286S-PW

SBID-6065S | SBID-6075S | SBID-6086S | SBID-6065S-PW | SBID-6075S-PW | SBID-6086S-PW

Learn more

This guide and other resources for SMART Board 6000S and 6000S Pro series interactive displays are available in the Support section of the SMART website (smarttech.com/support). Scan this QR code to view these resources on your mobile device.

Licenses

HIGH-DEFINITION MULTIMEDIA INTERFACE

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMART Technologies ULC is under license.

Trademark notice

SMART Board, SMART Notebook, SMART TeamWorks, SMART Meeting Pro, Pen ID, HyPr Touch, Object Awareness, Silktouch, Tool Explorer, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMART Technologies ULC is under license. The Adopted Trademarks HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries. All other third-party product and company names may be trademarks of their respective owners.

Copyright notice

© 2021 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART.

This product and/or use thereof is covered by one or more of the following U.S. patents:

www.smarttech.com/patents

December 2, 2021

Important information

WARNING

- Failure to follow the installation instructions included with the display could result in injury and product damage which may not be covered by the warranty.

- Do not open or disassemble the display. You risk electrical shock from the high voltage inside the casing. Opening the casing also voids the warranty.

- Do not stand (or allow children to stand) on a chair touch the surface of the display. Rather, mount the product at the appropriate height.

• To reduce the risk of fire or electric shock, do expose the display to rain or moisture.

- If the display requires replacement parts, make sure service technician uses replacement parts specified by SMART Technologies or parts with the same characteristics as the original.

- Ensure that any cables that cross the floor to the dis are properly bundled and marked to avoid a trip hazard

- Do not insert objects inside the cabinet ventilation holes, because they could touch dangerous voltage points and cause electric shock, fire or product damage which may not be covered by the warranty.

- Do not place heavy objects on the power cable. Damage to the cable could cause shock, fire, or produce damage which may not be covered by the warranty.

- Use only extension cords and outlets that can fully accommodate the display's polarized plug.

- Use the power cable provided with the display. If a power cable is not supplied, contact your supplier. Use only power cables that match the AC voltage of the power outlet and that comply with your country's safety standards.

- If the glass is broken, do not touch the liquid crystal. prevent injury, handle glass fragments with care when disposing of them.

- Do not move or mount the display by connecting rop wire to its handles. The display is heavy, and failure the rope, wire, or handle could lead to injury.

• Use only VESA-approved mounts.

- Disconnect the display's power cable from the wall outlet and seek assistance from qualified service personnel if any of the following occur:

- The power cable or plug is damaged

- Liquid is spilled into the display

- Objects fall into the display

The display is dropped

- Structural damage, such as cracking, occurs

- The display behaves unexpectedly when you follow operating instructions

CAUTION

Turn off the display before cleaning its screen. Otherwise, you may scramble the desktop icons or inadvertently activate applications when you wipe the screen.

Avoid setting up and using the display in an area with excessive levels of dust, humidity, and smoke.

Make sure an electrical socket is near the display and remains easily accessible during use.

In Europe, the display should be used only with European TN and TT power distribution systems.

It is not suitable for older, IT-type power distribution systems found in some European countries. "This system (IT-type) is widely used isolated from earth, in some installations in France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral not distributed, at 230V line-to-line."

Contact qualified personnel if you're uncertain of the type of power system available where you're installing the display.

The accessory slot's maximum available power is 60 W. The slot is not a limited power source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC 60950-1 and IEC 62368-1.

You must connect the USB cable that came with the display to a computer that has a USB compliant interface and that bears the USB logo. In addition, the USB source computer must be compliant with IEC 60950-1 and/or IEC 62368-1. It must be certified by UL or CSA or another NRTL / SCC certified body to CSA/UL 60950-1 or CSA/UL 62368-1 and it must have the CE marking. This is for operating safety and to avoid damage to the display.

- Wait five minutes before removing accessories from display's OPS slot to allow the accessory to cool.

IMPORTANT

- The following table shows the typical operating for the display:

Models Regulatory	Models	Typical power
6000S (V3)
SBID-6X65S-V3, SBID-6X65S-V3-PW, SBID-6X65S-V3-P,	IDS665-3	100V to 240V AC, 50 Hz to 60 Hz, 105 W
SBID-6X75S-V3, SBID-6X75S-V3-PW, SBID-6X75S-V3-P,	IDS665-3	100V to 240V AC, 50 Hz to 60 Hz, 134 W
SBID-6X86S-V3, SBID-6X86S-V3-PW, SBID-6X86S-V3-P,	IDS665-3	100V to 240V AC, 50 Hz to 60 Hz, 161 W

6000S (C) and SBID-6000S

SBID-6X65S-C,	IDS665-1 100V to 240V
SBID-6X65S-CPW	AC, 50 Hz to 60 Hz, 92W
SBID-6X65S, SBID-6X65S-PW, SBID-6X65-P

SBID-6X75S-C, SBID- IDS675-1 100V to 240V
6X75S-CPW	AC, 50 Hz to
SBID-6X75S, SBID-	60 Hz, 141W
6X75S-PW, SBID-
6075-P

SBID-6X86S-C,	IDS686-1 100V to 240V
SBID-6X86S-CPW	AC, 50 Hz to 60 Hz, 172W
SBID-6X85S, SBID-6X85S-PW, SBID-6X86-P

ENERGY STAR®

ENERGY STAR is the government-backed symbol for energy efficiency, providing simple, credible, and unbiased information that consumers and businesses rely on to make well-informed

decisions. ENERGY STAR-certified products are power the simple choice for energy efficiency, making it easy for consumers and businesses to make purchases that save them money and protect the environment. The U.S. EPA ensures that each product that earns the label is independently certified to deliver the quality, performance, and savings that users have come to expect.

As shipped, your display delivers ENERGY STAR performance and savings. However, changing some settings may increase energy consumption beyond the limits required for ENERGY STAR certification. For example, increased brightness and contrast will increase power consumption.

Please consider the environment when you choose non-ENERGY STAR settings.

Federal Communication Commission interference statement

FCC

Supplier's Declaration of Conformity

47 CFR § 2.1077 Compliance Information

Responsible Party – U.S. Contact Information

SMART Technologies Inc.

2401 4th Ave, 3rd Floor

Seattle, WA 98121

[e-mail]

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received, including interference that may cause undesired operation.

- For additional requirements and other information, refer to the display's specifications (see More information on page 22).

NOTE

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 specified for point-to-point and non point-to-point operation as FCC Rules. These limits are designed to provide reasonable appropriate.

protection against harmful interference when the equipment is Users should also be advised that high-power radars are operated in a commercial environment. This equipment allocated as primary users (i.e., priority users) of the bands generates, uses, and can radiate radio frequency energy 5250-5350 MHz and 5650-5850 MHz and that these radars if not installed and used in accordance with the instruction could cause interference and/or damage to LE-LAN devices.

manual, may cause harmful interference to radio

communications. Operation of this equipment in a residential Radiation exposure statement

area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 30 cm between

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. Inno

Restriction

Operations in the 5.15-5.25GHz band are restricted to usage only.

IEEE 802.11b or 802.11g operation of this product in firmware limited to channels 1 through 13.

Radiation exposure statement

This equipment complies with FCC radiation exposure limit forth for an uncontrolled environment. This equipment shows installed and operated with minimum distance of 20 cm the antenna of this device and all nearby persons. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Innovation, Science and Economic Development Canada statement

This device complies with RSS-210 of the Innovation, and Economic Development Canada Rules. Operation is to the following two conditions:

1. This device may not cause harmful interference,
2. this device must accept any interference received, including interference that may cause undesired operation.

CAUTION

(i) the device for operation in the band 5150-5250 for indoor use to reduce the potential for harmful to co-channel mobile satellite systems;
(ii) the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall comply with the e.i.r.p. limit; and

(iii) the maximum antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the e.i.r.p. limits

specified for point-to-point and non point-to-point operation as appropriate.

(v) is Users should also be advised that high-power radars are allocated as primary users (i.e., priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.

Radiation exposure statement

use the this equipment complies with ISED radiation exposure limits set own orth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

EU Declaration of Conformity

Hereby, SMART Technologies ULC declares that the equipment type Interactive Display IDS665-3, IDS675-3,

PCM8, are in compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is following Internet address: smarttech.com/compliance

Japan VCCI Class A statement – applicable only to models certified for sale in Japan

Operation of this equipment in a residential environment could cause radio interference.

Operation in Japan is restricted to 100V AC operation only.

United Arab Emirates - TRA registration details

The frequency band and the maximum transmitted power are listed below:

Regulatory models IDS665-3

Transmitting	Band (MHz)	Maximum dBuV/m	Transmit @ 10m	Power
13.56	-9

Transmitting	Band	(MHz)	Maximum dBm	Transmit	Power
2402–2483.5	20
5150–5350	22
5470–5725	22

Restrictions in: AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/M TNL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR - 5150MHz- 5350MHZ is for indoor use only. Regulatory models: OPS AM50, PCM8

Transmitting	Band	(MHz)	Maximum dBm	Transmit	Power
2402-2483.5	20
5150-5350	22
5470-5725	22
5745-5875	13

TRA

REGISTERED No: ER02349/21

DEALER No: DA0076339/11

Regulatory models IDS665-1

TRA

REGISTERED No: ER78098/20

DEALER No: DA0076339/11

Panel 75"

Regulatory models IDS675-3

TRA

REGISTERED No: ER02350/21

DEALER No: DA0076339/11

Regulatory models IDS675-1

TRA

REGISTERED No: ER78099/20

DEALER No: DA0076339/11

Panel 86"

Regulatory models IDS686-3

TRA

REGISTERED No: ER02351/21

DEALER No: DA0076339/11

Regulatory models IDS686-1

TRA

REGISTERED No: ER81697/20

DEALER No: DA0076339/11

Contents

Important information...3

Chapter 1: Welcome...11

About this guide 12

About the display 12

Identifying your specific model...19

Accessories .. 21.

More information...22

Chapter 2: Installing the display 23

Moving the display to the installation...site...23.

Installing the display on a...wall...25

Installing the display on a...stand...30.

Connecting to a network...31.

Connecting power and turning on the display for the first time 32

About energy saving modes...33

Chapter 3: Connecting computers and other devices

Installing SMART software 35

Connecting room computers and guest laptops 36

Connecting a SMART OPS PC module 39

Connecting other devices 40

Connector diagrams 43

Chapter 4: Maintaining the display

Turning off, turning on, and resetting the display 47

Cleaning and maintaining hardware 48

Updating system software 52

Chapter 5: Troubleshooting

The display isn't turning on 55

The display is turning on when it shouldn't 55

The screen is blank or there's a problem with the image on the screen.

There's no sound or there's a problem with the sound 58

Touch isn't working as expected 59

The pens and erasers aren't working as expected 59

iQ apps aren't working as expected 60

SMART software on connected computers isn't working as...expected....61

The SMART OPS PC module isn't working as expected 61

Contents

Contacting your reseller for additional support...61

Appendix A: Adjusting settings...63

Network settings 63

Personalization 64

Application settings...65

System settings...68

Appendix B: Enrolling the display in SMART Remote Management 76

Appendix C: Managing the SMART Board 6000S (V3) display using RS-232 77

Configuring the computer's serial interface settings 78

Commands and responses 79

Power state commands...80

Input commands...82

Brightness commands 82

Freeze commands 82

Screen shade commands 83

Volume commands 83

Mute commands 83

Firmware version commands 83

Serial number commands 84

Part number commands 84

Model number commands 84

Resolving issues with managing the display using RS-232 84

Appendix D: Managing SMART Board 6000S or 6000S (C) series displays using RS-232

Connecting multiple displays 86

Configuring the computer's serial interface settings...87

Commands and responses 87

Power state commands 90

Input commands...92

Brightness commands 92

Freeze commands 93

Screen shade commands 93

Volume commands 93

Mute commands 93

Firmware version commands 94

Serial number commands 94

Part number commands 94

Resolving issues with managing the display using RS-232 95

Appendix E: Hardware environmental compliance 96

Waste Electrical and Electronic Equipment (WEEE) 96

Batteries 96

Contents

More information...96

Chapter 1

About this guide 12

About the display 12

Touch 13

Writing, drawing and erasing 13

Support for additional pens and tools 14

iQ experience 14

Display 14

Audio 15

Network connectivity 15

Room computers and guest laptops 15

Accessory slot 16

Convenience panel 16

Proximity sensor 16

Ambient light sensor 17

Remote control and IR sensor 17

Temperature and humidity sensors 18

Microphone array 18

Mounting hardware 18

Accessory mounting points 18

Identifying your specific model 19

Accessories 21

Pen accessory kit 21

Tool Explorer-enabled objects and manipulatives 21

SMART OPS PC module 22

Stands 22

USB extenders 22

More information 22

This chapter introduces the SMART Board® 6000S and 6000S Pro series interactive displays.

About this guide

This guide explains how to install and maintain a SMART Board 6000S or 6000S Pro series interact display. It includes the following information:

• How to install the display
• How to connect power and devices
• How to turn on the display for the first time and configure the iQ experience
• How to maintain the display for years of use
• How to troubleshoot issues with the display

This guide also includes information about the display's settings and remote management support.

This guide is intended for those who install and maintain displays in their organizations. Additional documentation and resources are available for users of the display (see More information on page 22).

About the display

The SMART Board 6000S or 6000S Pro series interactive display with iQ is the hub of your cla meeting room.

NOTE

The following features are available on the SMART Board 6000S (V3) models. SMART Board 6000S (C) models don't include a microphone array, and the sensors are located in the top-left of the display's frame.

The display includes an extensive set of features and components:

Chapter 1

Welcome

Touch

You can do everything on the display that you can do at your computer—open and close applica with others, create new documents or edit existing ones, visit websites, play and manipulate videos, on—by touching the display's surface.

You can use an array of gestures within applications, including panning, scaling, rotating and zoomir out.

The display's advanced HyPr Touch™ (Hybrid Precision Touch) with InGlass™ touch technology provides a natural, intuitive writing and touch experience with high accuracy and low latency. In addition, its S ultra-smooth finish allows you to use the display for hours without finger burn.

Writing, drawing and erasing

Three electronic devices: two gray rectangular erasers and one red-and-black pen, arranged on a white background (no text or symbols visible)

The display comes with a black pen and a red pen that you use to write or draw on the screen.

The display also includes two erasers, which you can use to erase digital ink.

With Object Awareness, the display responds automatically to the tool or object you're using, whether it's a pen, finger, eraser, or palm. The display's Pen ID and Simultaneous Tool Differentiation technologies allow multiple people to write

independently and simultaneously, using different colored ink.

Support for additional pens and tools

The SMART Board 6000S features the Tool Explorer ^™ platform, which enables you to use other SM authorized pens and tools in addition to those supplied with the display. The Tool Explorer platform teachers and students manipulate real-world objects to interact intuitively with on-screen objects and content, increasing engagement and knowledge retention.

For more information about using Tool Explorer-enabled objects on the display, see the SMART Board 6000S and 6000S Pro series interactive displays user guide (smarttech.com/kb/171415).

For more information about available tool kits, see smarttech.com/kb/171796.

iQ experience

If enabled, the display's iQ experience provides one-touch access to collaborative tools, such as a whiteboard, wireless screen sharing, and a web browser. There's no need for wires, cables, or main software and firmware updates.

NOTE

Some features, such as Browser and Screen Share, require a properly configured network connectio

Front view of a blank computer monitor with a small icon at the bottom (no text or symbols visible)

Press the Home button on the display (pictured) or the remote control to open the Home screen. From the Home screen, you can open the iQ switch inputs, and adjust settings.

Display

The 4K ultra-high-definition LED display provides optimal image clarity and wide viewing angles.

The size of the display varies by model:

Models Size (diagonal)

SBID-6265S-V3, SBID-6265S-V3-PW, SBID-6265S-V3-P, SBID-6065S-V3, SBID-6065S-V3-PW65"

SBID-6065S-V3-P, SBID-6465-V3-P

SBID-6265S-C, SBID-6265S-CPW, SBID-6065S-C, SBID-6065S-CPW

SBID-6265S, SBID-6265S-PW, SBID-6065S, SBID-6065S-PW, SBID-6065S-P

Models Size (diagonal)

SBID-6275S-V3, SBID-6275S-V3-PW, SBID-6275S-V3-P, SBID-6075S-V3, SBID-6075S-V3-PW, 75" SBID-6075S-V3-P, SBID-6475-V3-P SBID-6275S-C, SBID-6275S-CPW, SBID-6075S-C, SBID-6075S-CPW SBID-6275S, SBID-6275S-PW, SBID-6075S, SBID-6075S-PW, SBID-6075S-P

SBID-6286S-V3, SBID-6286S-V3-PW, SBID-6286S-V3-P, SBID-6086S-V3, SBID-6086S-V3-PW86"SBID-6086S-V3-P, SBID-6486-V3-PSBID-6286S-C, SBID-6286S-CPW, SBID-6086S-C, SBID-6086S-CPWSBID-6286S, SBID-6286S-PW, SBID-6086S, SBID-6086S-PW, SBID-6086S-P

Audio

The display includes two 20 W integrated speakers, which are designed to provide sound at the room.

TIP

You might want to connect an external audio system if you're providing sound in a larger space. Connecting an external audio system on page 41).

Network connectivity

The display requires a network connection for downloading software and firmware updates, and a n of the iQ apps require a network connection as well.

You can connect to a network using Wi-Fi or an Ethernet cable:

• The Wi-Fi module supports both 2.4 and 5 GHz bands.
• The two RJ45 jacks allow you to connect the display and an external device, such as a cor Gigabit Ethernet network.

For more information, see Connecting to a network on page 31.

Room computers and guest laptops

You can connect room computers and guest laptops to the display and view and interact with the

The display comes with SMART software that you can install on connected computers to take full of the display's features while using the connected computers.

For more information, see Connecting room computers and guest laptops on page 36.

Accessory slot

You can install an OPS-compatible device, such as a SMART OPS PC module, in the accessory sl SMART OPS PC modules provide a complete Windows® 10 Pro installation.

For more information on SMART OPS PC modules, see SMART OPS PC module on page 22.

CAUTION.

• The accessory slot's maximum available power is 60 W. The slot is not a limited power source reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire end requirements of IEC 62368-1.
• Do not install or remove the OPS PC or other devices from the accessory slot while the di turned on. Ensure the power switch on the back of the display beside the AC power inlet (O) position.

NOTE

Unlike previous SMART Board interactive displays, the SMART Board 6000S and 6000S Pro series interactive displays don't require an iQ appliance in the accessory slot. The iQ experience is built these interactive displays (see iQ experience on page 14). For this reason, SMART doesn't support

installing iQ appliances in these displays' accessory slots. However, the AM50 appliance allows the an Intel Compute Card on the 6000S and SMART Board 6000S (C) models.

Convenience panel

Line drawing of a remote control panel with buttons and a blank screen (no text or symbols)

The convenience panel provides buttons for turning the display on and of controlling the volume, freezing and unfreezing the screen, and showing and hiding a screen shade. It also includes connectors for USB peripheral and a computer or other input source (available connectors vary by mode see Connecting room computers and guest laptops on page 36).

Proximity sensor

On SMART Board 6000S (V3) models, the proximity sensor is located the top-right corner of the display's frame. On the 6000S and 6000S models, the sensor is in the top-left corner.

The proximity sensor can detect people up to approximately 16' (5 m) away when the display is in an energy saving mode mode.

When the proximity sensor detects people in the room, the display turns on, depending on how i configured.

If the room is empty for a specified period, the display returns to an energy saving mode.

NOTES

• For more information on energy saving modes, see About energy saving modes on page 33.
• The proximity sensor on the SMART Board 6000S (V3) models responds when the display is networked standby and the standby power states. On the 6000S and 6000S (C) models, the proximity sensor responds only when the display is in the networked standby power state.
• The sensor can detect people through glass. Consider this when finding a location for the display (see Installing the display on a wall on page 25). Don't position the display so that the sensor is facing a window.

Ambient light sensor

On SMART Board 6000S (V3) models, the ambient light sensor is located in the top-right corner of the display's frame. On the 6000S 6000 (C) models, the sensor is in the top-left corner.

The ambient light sensor detects the room's brightness and adjusts the brightness of the screen accordingly.

You can enable, disable, and adjust this feature (see Appendix A: Adjusting settings on page 63).

Remote control and

graph TD
    A["IR sensor"] --> B["6000S (V3)"]
    A --> C["6000S and 6000S (C)"]
    D["6000S (V3)"] --> E["IR sensor"]
    F["6000S and 6000S (C)"] --> G["IR sensor"]

IR sensor

You can use the remote control to turn the display on and off, adjust display settings, and so on.

On SMART Board 6000S (V3) models, the IR sensor is located in the top-right corner of the display's frame. On the 6000S and 6000S (C) models, the sensor is in the top-left corner.

Temperature and humidity sensors

The display features integrated temperature and humidity sensors that enable real-time measurement and recording of the environmental conditions surrounding the display.

This data is easily accessible using the temperature and humidity app in the display library.

NOTE

Temperature and humidity sensors are available only when iQ is enabled.

Microphone array

This feature is available only on the SMART Board 6000S (V3) and SMART Board 6000S Pro models.

NOTE

The SBID-64xxS (V3) Pro models do not feature a microphone array.

You can use the display's built-in microphone array while using a conferencing app on the display. microphone array provides improved sound detection. You can also use the display's built-in microphone array in place of a connected computer's microphone.

Mounting hardware

The display comes with a WM-SBID-200 wall mount, which you can use to mount the display on Installing the display on a wall on page 25).

You can also mount the display on a wall or mobile stand (see Accessories on page 21).

Accessory mounting points

The display features M4 mounting points located at the top-left and top-right for SMART approved accessories.

Identifying your specific model
SMART offers a variety of models of the SMART Board 6000S and 6000S Pro series interactive dis

Model/SKUs	Frame	style	Screen size (approximate)	iQ embedded computing	Microphone array
6000S (V3)
SBID-6265S-V3	White	65"	Yes Yes
SBID-6275S-V3	White	75"	Yes Yes
SBID-6286S-V3	White	86"	Yes Yes
SBID-6065S-V3	White	65"	No Yes
SBID-6075S-V3	White	75"	No Yes
SBID-6086S-V3	White	86"	No Yes
6000 (V3) Pro
SBID-6265S-V3-PW	White	65"	Yes Yes
SBID-6275S-V3-PW	White	75"	Yes Yes
SBID-6286S-V3-PW	White	86"	Yes Yes
SBID-6065S-V3-PW	White	65"	No Yes
SBID-6075S-V3-PW	White	75"	No Yes
SBID-6086S-V3-PW	White	86"	No Yes
SBID-6265S-V3-P	Black		65" Yes Yes
SBID-6275S-V3-P	Black		75" Yes Yes
SBID-6286S-V3-P	Black		86" Yes Yes
SBID-6065S-V3-P	Black		65" No Yes
SBID-6075S-V3-P	Black		75" No Yes
SBID-6086S-V3-P	Black		86" No Yes
SBID-6465S-V3-P	Black		65" No No
SBID-6475S-V3-P	Black		75" No No
SBID-6486S-V3-P	Black		86" No	No
6000S (C)
SBID-6265S-C	White	65"	Yes No

Model/SKUs	Frame	style	Screen	size (approximate)	iQ embedded computing	Microphone array
SBID-6275S-C	White	75"	Yes No
SBID-6286S-C	White	86"	Yes No
SBID-6065S-C	White	65"	No No
SBID-6075S-C	White	75"	No No
SBID-6086S-C	White	86"	No No
6000S (C) Pro
SBID-6265S-CPW	White	65"	Yes No
SBID-6275S-CPW	White	75"	Yes No
SBID-6286S-CPW	White	86"	Yes No
SBID-6065S-CPW	White	65"	No No
SBID-6075S-CPW	White	75"	No No
SBID-6086S-CPW	White	86"	No	No
6000S
SBID-6265S		White	65"	Yes No
SBID-6275S		White	75"	Yes No
SBID-6286S		White	86"	Yes No
SBID-6065S		White	65"	No No
SBID-6075S		White	75"	No No
SBID-6086S		White	86"	No	No
6000S Pro
SBID-6265S-PW	White	65"	Yes No
SBID-6275S-PW		White	75"	Yes No
SBID-6286S-PW	White	86"	Yes No
SBID-6065S-PW		White	65"	No	No
SBID-6075S-PW		White		75" No No
SBID-6086S-PW		White	86"	No No
SBID-6065S-P	Black		65" No		No
SBID-6075S-P	Black	75"	No	No
SBID-6086S-P	Black	86"	No	No

Refer to the specifications for detailed technical information for these models, including product dimension and weights (see More information on the next page).

Accessories

Accessories for the display include:

• Pen accessory kit
• Tool Explorer-enabled objects and manipulatives
  • SMART OPS PC module
• Stands
• USB extenders

NOTE

For more information about these and other accessories, see smarttech.com/accessories.

Pen accessory kit

The pen accessory kit includes blue, green, purple, and orange pens and a holder that you can side of the display.

Tool Explorer-enabled objects and manipulatives

The display's Tool Explorer platform enables you to use a range of different pens, objects, and manipulatives that are automatically recognized the moment they contact the display's screen.

NOTE

Support for the different pens, objects, and manipulatives varies depending on the model of display

See the SMART Board 6000S and 6000S Pro user guide (smarttech.com/kb/171415)

SMART OPS PC module

SMART Open Pluggable Specification (OPS) PC modules provide a hassle-free Windows Pro installation based on Intel® Core™ processors and are designed specifically to work with a SMART display. All OPS PC modules are WHQL certified and fully licensed with Windows Pro. Install the OPS PC module in a display's accessory slot to provide a complete 4K UHD Windows installation your fingertips, without the need for an external PC or additional cables.

Install familiar Windows applications, such as SMART Notebook ^® ,

SMART TeamWorks™, and SMART Meeting Pro® software, and access the

internet directly through your display's network connection. Upgrades and service for the OPS PC m are easy to perform without removing the display from its mounting.

NOTE

Refer to an application's specifications for information about its computer requirements.

Stands

If you want to move the display from place to place, you can install it on a SMART mobile station installing the display on a wall that cannot support the display's full weight, you can install the cSMART floor stand.

USB extenders

As noted in the display's specifications, there is a maximum length for USB cable connections between display and computer.

When using USB 2.0, the cable should be no longer than 16' (5 m).

When using USB 3.0, the cable should be no longer than 9' (3 m).

If you need a longer USB connection, use a USB extender. For more information, see USB cable extenders.

More information

SMART provides a variety of other documents for this display in the Support section of the SMART (smarttech.com/support). Scan the QR code on the cover of this guide to view links to SMART Board 6000S and 6000S Pro series interactive display documents and other support resources.

Chapter 2

Moving the display to the installation site 23

Using transportation aides 24

Accommodating doorways, hallways, and elevators 24

Dealing with cracked, chipped, or shattered glass 25

Saving the original packaging 25

Installing the display on a wall 25

Choosing a location 26

Choosing a height 28

Assessing the wall 28

Selecting mounting hardware 28

Selecting a wall mount 28

Mounting the display 29

Mounting multiple displays 29

Installing the display on a stand 30

Using SMART mobile stands 30

Using a third-party stand 31

Connecting to a network 31

Connecting power and turning on the display for the first time 3

About energy saving modes 33

SMART recommends that only trained installers install the display.

This chapter is for installers. Installers should read this information along with the installation instruct included with the display before they begin the installation.

WARNING

Improper installation of the display can result in injury and product damage.

Moving the display to the installation site

After your organization receives the display, you need to move it to the place where you plan to

On occasion, you might also need to move the display to another location after initially installing it.

IMPORTANT

• Move the display at your own risk. SMART cannot accept liability for damages or injury that during the display's transportation.

• When moving the display:

• Follow local safety regulations and standards.

• Pack the display in its original packaging, including the pallet.
• Move the display so that its top frame faces up.
• Have at least two people move the display.

TIP

Display packaging may be labeled to indicate which side is the front. Look for “FRONT” on the to help orient the box during transportation.

Using transportation aides

You can use the following aides to move the display:

• Cart
• Furniture dolly
• Mechanical lift

Accommodating doorways, hallways, and elevators

In some situations, you might need to remove the display from its packaging to move it through doorways or hallways or onto an elevator. In these situations, keep the foam pieces on the bottom of the display. These foam pieces protect the display if you need to set it down during transport

You might also need to rotate the display so that its top frame faces to the side. You can do transportation, but when you install the display, it must be in landscape orientation (with the top f up).

Dealing with cracked, chipped, or shattered glass

The display contains safety-tempered glass. Although this glass is heat-strengthened to help withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is designed into small pieces rather than sharp shards if it is broken.) Temperature changes can cause a mind chip to become worse, possibly causing the glass to shatter. See the knowledge base article, Shattered

glass on an interactive display, for information about conditions that can cause the display's glass to shatter even when it's not in use.

If the display's glass is cracked or chipped, have it professionally inspected and repaired at a SM authorized repair center. If the display's glass shatters, carefully clean up the area and have the c repaired or replaced.

WARNING

For safety and to prevent further damage, do not continue to install or use the display if its g cracked, chipped or shattered.

Saving the original packaging

Save the original packaging and repack the display with as much of it as possible if you ever have the display after installation. This packaging was designed to provide the best possible protection against shock and vibration.

NOTE

If the original packaging isn't available, you can purchase the same packaging directly from your authorized SMART reseller (smarttech.com/where).

CAUTION

Move the display only in the original packaging or replacement packaging purchased from your authorized SMART reseller. Moving the display without correct packaging can lead to product damage and voids the warranty.

Installing the display on a wall

Typically, you install the display on a wall in a classroom or meeting space.

Choosing a location

A display is typically installed at the room's focal point, such as at the front of a classroom or

Selecting an appropriate location for the display is crucial for ensuring the best possible experience product. Consider the following factors as you choose a location:

Factor Considerations

Room setup

The location allows users, including those in wheelchairs, access to the display. Refer to local regulations regarding accessibility.The location allows for multiple users to access the display at the same time.The location accommodates room traffic patterns, and there are no tripping hazards.The display is not installed where it could be hit by a door or gate.There are no nearby heat sources directed at the display, such as a radiated heat vent.There are no nearby shelving units, desks, or other furniture that has doors drawers that could hit the display.Furniture, wall décor, and other room features, such as light switches and thermostats, do not block the display and are not blocked by it. (You might able to move some of these room features to accommodate the display.)

Power and other connections

The location is close to:A power outletA network outlet (if you plan to use a wired network connection)A room computer (if you plan to connect a room computer)External audio systems and other devices that you want to connect to the displayNOTESIf the location is not near a power outlet, consult an electrician for the power setup you need.Determine if you'll need additional equipment, such as power bars, additional cables, or cable extenders.The location is not where the mains power supply enters the building.

Factor Considerations

Visibility The display's screen is clearly visible to all users in the room. SMART recommends users sit within a 178° viewing area:

NOTE

The viewing area depends on the display's resolution and a variety of other factors. For more information, see the knowledge base article, Recommended viewing distances and viewing angles for SMART Board interactive displays.

Lighting The location

is not near bright light sources, such as windows or strong overhead lighting.

Light sources can cause glare on the display's screen, reducing its visibility. Sources of strong infrared light can also affect the display's touch system.

TIP

To reduce light interference, install blinds or shades on windows or skylights and install switches to dim or turn off any lights shining directly on the display's screen. Keep in mind that sunlight can come through windows at different angles at different times of the year.

Acoustics The room

has good acoustics (see Configuring your SMART Board 6000S for the best audio performance).

Environment and ventilation

- The location meets the environmental requirements in the display's specifications (see More information on page 22).

- The display isn't subjected to strong vibrations or dust.

- Ventilation systems don't blow air directly on the display.

- There is adequate ventilation or air conditioning around the display so that h can flow away from it and the mounting equipment. SMART recommends at least 2" (5 cm) of space on all sides of the display for proper airflow.

- If you plan to install the display in a recessed area, there is at least 4" (1 space between the display and the recessed walls to enable ventilation and cooling.

Choosing a height

Consider the general height of the user community when you choose the height for the display.

Illustration of three scenes: a person in a wheelchair pointing at a whiteboard, another person in a wheelchair gesturing toward a screen, and a woman standing with arms raised (no text or symbols present)

SMART recommends that you mount the display so that its top is 6' 5" (1.9 m) from the floor.

NOTE

If participants will be sitting at a steep angle (such as in a lecture hall), you may have to adj installation height or angle.

Assessing the wall

Be sure the wall you're installing the display on can support the weight of the display and mour equipment. If it can't, consider using a SMART wall stand to transfer some of the weight from the floor (see smarttech.com/accessories).

NOTE

Refer to the display's specifications for its weight (see More information on page 22).

In some situations, you may need to request an engineering analysis to determine if the wall can display.

Selecting mounting hardware

The mounting hardware required for installation varies according to the type of wall onto which the being mounted.

If you're using the SMART wall mount (WM-SBID-200), see the wall mount's illustrated installation instructions for information about the required mounting hardware (smarttech.com/kb/171373).

Selecting a wall mount

It is always best to mount the display on a wall. If the wall can't support the display's weight, additional hardware to transfer some of the weight to the floor.

The display comes with a WM-SBID-200 wall mount. SMART recommends using this wall mount to display on a wall.

If you choose a third-party option rather than one of SMART's mounting options, be sure the wall accommodate the display's dimensions and support the display's weight as well as the weight of a attached accessories.

Mounting the display

Mount the display following the included installation instructions. In addition, consider the following:

- Mount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and in la orientation. SMART doesn't support mounting the display at other angles or in portrait orientation

- Use M8 bolts included with the wall mount to fasten the bracket.

CAUTION

Do not over-tighten the bolts. Use 97.36–177.01 in-lb. (11–20 N·m) fasten force.

- Because the display's receptacles might not be easily accessible after you mount the display, or connecting cables for power, room computer, and other devices before mounting the display (see Chapter 3: Connecting computers and other devices on page 34).

Mounting multiple displays

This feature is not available on the SMART Board 6000S (V3) and SMART Board 6000S (V3) interactive displays.

Chapter 2

Installing the display

If you mount multiple displays side by side, you can connect them with RS-232 cables to turn o and otherwise operate all of the displays from the first display's convenience panel.

The leftmost display (when viewed from the front) is the first display:

IMPORTANT

Use only standard RS-232 cables. Do not use null modem cables.

NOTE

For more information about using RS-232 cables for remote management, see Appendix D: Managin SMART Board 6000S or 6000S (C) series displays using RS-232 on page 85.

Installing the display on a stand

If you want to move the display from place to place or if it's not possible to install the display can install it on a stand.

Using SMART mobile stands

SMART mobile stands are designed for SMART interactive displays. They are height-adjustable. Some models include integrated speakers, a locking cabinet to secure equipment, and casters that swivel for easy movement.

For more information about SMART mobile stands, see smarttech.com/accessories.

Chapter 2

Installing the display

Using a third-party stand

For information on selecting and using a third-party stand, see Installing your SMART Board 6000S on a stand.

Connecting to a network

The display requires a network and internet connection for downloading software and firmware update and a number of the iQ apps require a network connection as well. You can connect to the next or to a router using Wi-Fi or one of the RJ45 jacks.

graph TD
    A["Global Network"] --> B["Global Access Packet"]
    B --> C["Global Gateway"]
    style A fill:#f9f,stroke:#333
    style B fill:#ccf,stroke:#333
    style C fill:#cfc,stroke:#333

SMART Board 6000S (V3)

graph TD
    A["输入数据"] --> B["处理模块"]
    B --> C["输出数据"]
    C --> D[" globe图标"]

SMART Board 6000S and 6000S (C)

TIP

If you're using one of the display's RJ45 other RJ45 jack to provide network access only one wired network connection in the enabled in Settings but not when Standby

jacks to connect to a network, you can connect a cc for the computer (pictured). This is particularly useful in room. Network access is available when Networked Stan is enabled in Settings.

graph TD
    A["Server"] --> B["Router"]
    C["Global"] --> D["Router"]
    E["Local"] --> F["Router"]
    B --> G["Switch"]
    D --> H["Switch"]
    F --> I["Switch"]
    G --> J["Internet"]
    H --> K["Internet"]

SMART Board 6000S (V3)

SMART Board 6000S and 6000S (C)

For more information about the display's network connection and configuration, see Connecting a SMART display with the iQ experience to a network.

Connecting power and turning on the display for first time

The final step in installing and configuring the display is to connect power and turn it on. When on the display, a setup wizard appears. Follow the steps in the wizard to complete the setup.

To connect the display to power

Connect the supplied power cable from the AC power inlet on the back of the display to a power outlet.

Line drawing of a computer monitor with an external power outlet, showing no text or symbols on the device itself.

NOTES

Refer to the display's specifications for power requirements and power consumption information (see More information on page 22).
The AC power output on the back of the display is rated at 250 W.

To turn on and set up the display for the first time

IMPORTANT

Install the OPS PC module before you turn the display on.

NOTE

If a USB drive is connected to the display's service port, do not remove the USB drive. The L contains an important firmware update.

1. Flick the switch beside the AC power inlet to the ON (I) position.

2. Press the Power button on the front control panel or remote control

3. Select your preferred language, and then tap Next.

4. Select your country, and then tap Next.
5. Select your time zone, and then tap Next.
6. Set the date, and then tap Next.
7. Set the time, and then tap Next.
8. Name the display, and then tap Next.
9. If the display isn't using a wired network connection, select a wireless network, and then tap Next.

IMPORTANT

The display needs an internet connection for downloading and installing important updates. Ask network administrator to confirm that the network has been correctly configured for the iQ experience. For more information about network configuration, see Connecting a SMART display with the iQ experience to a network.

NOTE

If an internet connection is not available for downloading and installing important updates, see Updating system software manually on page 53.

1. Select the apps you want to appear in the Apps Library, and then tap Next.

TIP

To change which apps appear in the Apps Library, see Launcher on page 65.

1. Tap Finish.

The Welcome screen appears.

About energy saving modes

The display features a number of energy saving modes:

• Networked standby: a low power state in which the display quickly turns on when the Power is pressed or the proximity sensor detects people in the room.
• Standby: a very low power state in which the display turns on when the Power button is pr. The proximity sensor doesn't turn the display on in this power state.

Standby is the default energy saving mode for displays set to a location within the EU. Elsewhere networked standby is the default energy saving mode. You can select the display's energy saving

Settings > System Settings > Power > Standby (Shutdown) or Settings > System Settings > Power >

Networked Standby (Sleep).

Chapter 3

devices

Installing SMART software 35

Connecting room computers and guest laptops 36

Viewing a connected computer's input...37.
Setting a connected computer's resolution and refresh rate 38
Using recommended cables...38.
Connecting USB drives, peripherals, and other devices 39
Troubleshooting connected computers...39

Connecting a SMART OPS PC module 39

Connecting other devices 40

Connecting USB drives, peripherals, and other devices 40
Connecting an external display...41
Connecting an external audio system 41
Connecting room control systems 42

Connector diagrams 43

SMART Board 6000S (V3) connector...panel 43
SMART Board 6000S (C) and 6000S connector panel 45

Convenience panel 46

WARNING

Ensure that any cables that cross the floor to the display are properly bundled and marked to a hazard.

Installing SMART software

The display comes with the following software, which you can install on connected computers:

Software Description Notes

SMART Learning Suite	A suite of desktop and online software education models only. combines lesson delivery, activities, SMART Notebook basic assessments, and collaborative workspaces version also available. Includes SMART Notebook software and LumioTM by SMART.
SMART Meeting Pro	Software that enables you to capture ideas models only. a virtually unlimited interactive workspace.
SMART Product Drivers	Software that enables the computer to indicate with input from the display. SMART Learning Suite, SMART TeamWorks, and SMART Meeting Pro software
SMART Ink Software	that enables you to write and draw in Included with digital ink over applications, files, folders SMART Learning Suite, websites, and any other open window. SMART TeamWorks, and SMART Meeting Pro software
SMART Remote Management	Cloud-based mobile device management N/A software for remotely maintaining, supporting, controlling, and securing the display and your other devices.

TIP

You can purchase additional licenses or subscriptions to SMART software to install on other compu

Contact your authorized SMART reseller (smarttech.com/where) for information about purchasing SMART software.

You can download SMART software from smarttech.com/downloads and install it following the instructions in Installing and maintaining SMART Notebook, Installing SMART TeamWorks, or Installing and maintaining SMART Meeting Pro.

Connecting room computers and guest laptops

You can connect cables for room computers and guest laptops. By installing cables in advance, you use of connectors that might not be accessible after the display is mounted on the wall. You can cables across floors or behind walls as needed.

Connector panel Convenience panel

graph TD
    A["USB Type-C"] --> B["Device 1"]
    A --> C["Device 2"]
    A --> D["Device 3"]
    A --> E["Device 4"]
    A --> F["Device 5"]
    G["HDMI 1"] --> H["Device 1"]
    I["HDMI 2"] --> J["Device 2"]
    K["VDA"] --> L["Device 1"]
    K --> M["Device 2"]
    K --> N["Device 3"]

graph TD
    A["Power"] --> B["USB"]
    C["Signal"] --> D["USB"]
    E["Radio"] --> F["USB"]
    G["Display"] --> H["USB"]
    I["HDMI 3"] --> J["Computer"]
    K["USBType-C"] --> L["USB"]
    style A fill:#f9f,stroke:#333
    style C fill:#f9f,stroke:#333
    style E fill:#f9f,stroke:#333
    style G fill:#f9f,stroke:#333
    style I fill:#ccf,stroke:#333
    style K fill:#ccf,stroke:#333
    style L fill:#ccf,stroke:#333

SMART Board 6000S (C) and 6000S (V3)

SMART Board 6000S (V3)

graph TD
    A["Data Bus"] --> B["Device 1"]
    A --> C["Device 2"]
    A --> D["Device 3"]
    A --> E["Device 4"]
    B <--> F["Device 5"]
    C <--> G["Device 6"]
    D <--> H["Device 7"]
    E <--> I["Device 8"]
    F <--> J["HDMI 1"]
    G <--> K["HDMI 2"]
    H <--> L["HDMI 3"]
    I <--> M["HDMI 4"]
    N["VGA"] --> O["Device 5"]
    N --> P["Device 6"]
    N --> Q["Device 7"]
    N --> R["Device 8"]

graph LR
    A["USB"] --> B["USB"]
    B --> C["+"]
    C --> D["+"]
    D --> E["HDMI 3"]

SMART Board 6000S

SMART Board 6000S and 6000S (C)

NOTE

• Install SMART software on computers you connect to the display (see Installing SMART software on page 35).
• You can charge devices connected to the USB Type-C receptacles. SMART Board 6000S (V3) models can provide up to 65 W to connected devices (the USB Type-C receptacle labeled U on the rear connector panel provides 30 W when an OPS PC module is installed). The USB receptacle on SMART Board 6000S (C) models can provide up to 60 W.

Viewing a connected computer's input

Use the Input app to view a connected computer's input on the display.

To view a connected computer's input

1. Connect the computer to the display.
2. Do one of the following:

If iQ is enabled If iQ is disabled

Tap Input on the Home screen. OR

Press Input on the remote control.

Press the Home button or the Input button on the remote control.

The display shows thumbnails of the devices that are connected to the display:

• A grey thumbnail indicates no device is connected to an input.
• A black thumbnail indicates a device is connected to an input but is in Sleep mode.
• A thumbnail showing a preview screen indicates an active device is connected to an input.

TIP

If iQ is disabled and you want a computer's input to appear whenever you wake up the disk, the star in the upper-left corner of the computer's thumbnail.

1. Tap the computer's thumbnail.

Setting a connected computer's resolution and refresh rate

This table presents the recommend resolutions and refresh rates for the display's inputs:

Input	source	Resolution	Refresh	rate
HDMI	1	3840 × 2160	60 Hz
HDMI	2	3840 × 2160	60 Hz
HDMI	3	3840 × 2160	60 Hz
VGA	1920 × 1080	60 Hz
USB	Type-C	3840 × 2160	60 Hz

If possible, set connected computers to these resolutions and refresh rates. See the computers' open system documentation for instructions.

Using recommended cables

SMART recommends the following varieties of cable:

Cable type	Maximum length	Recommendation
HDMI	23' (7 1m)	Use only certified premium high-speed HDMI cables that have been tested to support the performance standard you require.
VGA	23' (7 m)	Use VGA cables with all pins in their connectors fully populated and wired.
Stereo 3.5 mm	20' (6 m)	[N/A]
USB 2.0	16' (5 m)	Use a USB extender if the distance between the computer and the display is greater than 16' (5 m). For more information, see USB extenders on page 22. USB 2.0 cables support Hi-Speed (480 Mbps), whether connected to a USB 2.0 or USB 3.0 receptacle. For SuperSpeed (5 Gbps), connect a USB 3.0 cable to a USB 3.0 receptacle.

Cable type Maximum length Recommendation

USB 3.0 9' (3 m) SMART supports	only installations that use directly connected video and USB cables, AC-powered extenders, or USB extenders purchased from SMART.You might be able to use higher-grade cables that are longer than specified. If you have problems with such a cable or an extender of any type, test the connection with a shorter cable before contacting SMART Support.
USB Type-C 6' 6" (2 m) for SuperSpeed 5Gbps cables	USB-IF certified USB 3.2 Gen 1 Type-C cable, SuperSpeed (5 Gbps) supportTo use a USB Type-C cable for video, you need: ·A full-featured cable that supports SuperSpeed 5Gbps (or faster) data rates. ·A computer that supports Display Port Alternate Mode via USB Type-C

Using cables that exceed these maximum lengths may produce unexpected results, degraded picture quality or degraded USB connectivity.

Connecting USB drives, peripherals, and other devices

You can use USB drives, peripherals, and other devices with a computer connected to the display display's USB plugs.

For more information, see Connecting USB drives, peripherals, and other devices on the next page.

Troubleshooting connected computers

For troubleshooting information for connected computers, see Chapter 5: Troubleshooting on page 54.

Connecting a SMART OPS PC module

If your organization has purchased a SMART OPS PC module, you or your organization's installers can install the OPS PC module in the display's accessory slot following the OPS PC module's installation instructions (smarttech.com/kb/171544). You can then view the OPS PC module's input on the display.

For more information about SMART OPS PC modules, see the modules user guide (smarttech.com/kb/171747).

Connecting other devices

In addition to computers, you can connect the following devices to the display:

• External displays
  • External audio systems
  • Room control systems

• USB drives, peripherals, and other devices

Connecting USB drives, peripherals, and other devices

Depending on the model, the display includes either one USB Type-C receptacle and one USB 3.0 receptacle on the convenience panel, or two USB 3.0 Type-A receptacles on the convenience pane images below). The SMART Board 6000S (V3) models also include a USB Type-C receptacle on the connector panel. All models include one USB 3.0 Type-A receptacle on the connector panel.

You can connect USB drives, peripherals (such as keyboards), and other devices to these connectors use the devices with the iQ experience, connected computers, and devices installed in the accessories such as the SMART OPS PC.

graph TD
    A["Device 1"] --> B["Device 2"]
    C["Device 3"] --> D["Device 4"]
    E["Device 5"] --> F["Device 6"]
    G["Device 7"] --> H["Device 8"]
    I["Device 9"] --> J["Device 10"]
    K["Device 11"] --> L["Device 12"]
    M["Device 13"] --> N["Device 14"]
    O["Device 15"] --> P["Device 16"]
    Q["Device 17"] --> R["Device 18"]
    S["Device 19"] --> T["Device 20"]
    U["Device 21"] --> V["Device 22"]
    W["Device 23"] --> X["Device 24"]
    Y["Device 25"] --> Z["Device 26"]
    AA["Device 27"] --> AB["Device 28"]
    AC["Device 29"] --> AD["Device 30"]
    AE["Device 31"] --> AF["Device 32"]
    AG["Device 33"] --> AH["Device 34"]
    AI["Device 35"] --> AJ["Device 36"]
    AK["Device 37"] --> AL["Device 38"]
    AM["Device 39"] --> AN["Device 40"]

SMART Board 6000S (V3) SMART Board 6000S (C) SMART Board 6000S

Connecting an external display

You can connect an external display using the HDMI 2.0 out connector on the connector panel (The external display will show the same image. This is useful when you're using the display in a or other large space where it would be beneficial to have a second display.

graph TD
    A["Computer monitor"] --> B["USB"]
    B --> C["Internet"]
    C --> D["Port 1"]
    C --> E["Port 2"]
    C --> F["Port 3"]
    C --> G["Port 4"]
    C --> H["Port 5"]
    C --> I["Port 6"]

SMART Board 6000S (V3)

graph LR
    A["Input Module 1"] --> B["Output Module 2"]
    C["Input Module 3"] --> D["Output Module 4"]
    E["Input Module 5"] --> F["Output Module 6"]
    G["Input Module 7"] --> H["Output Module 8"]

SMART Board 6000S and 6000S (C)

IMPORTANT

If the connected external display doesn't support HDCP, the image on the external display is limit 480p resolution. For full resolution output, connect a display that supports HDCP.

Connecting an external audio system

The display includes two speakers, which are designed to provide sound at the front of a room. want to connect an external audio system if you're providing sound in a larger space.

You can connect an external audio system to the display using the stereo 3.5 mm out connector. This disables the display's internal speakers. Alternatively, you can connect an external audio system directly to a room computer.

Chapter 3
Connecting computers and other devices

SMART Board 6000S (V3)

SMART Board 6000S and 6000S (C)

|

n

addition to the stereo 3.5 mm out connector, the display provides a Sony/Philips Digital Interface (out connector (pictured). S/PDIF is a digital audio transmission medium. You need an audio system an S/PDIF input to decode this connection to analog. Most external sound bars include a S/PDIF

SMART Board 6000S (V3)

SMART Board 6000S and 6000S (C)

NOTES

• If you connect an external speaker system to the display using the Sony/Philips Digital Interface (S/PDIF) out connector and the audio source device is connected to the display using an HDI connection, the external speaker system must support HDCP 2.2. For more information, see SM Board interactive flat panels and High-bandwidth Digital Content Protection (HDCP).
• The S/PDIF audio is a fixed-volume output. Adjusting the display's volume for its internal speak does not affect the volume output of the S/PDIF port.

Connecting room control systems

A room control system enables users to control a room's lighting, audio system and, possibly, the Some installations may require you to integrate the display with a room control system.

You can use the display's RS-232 connector to connect a third-party external control system to the (see Appendix D: Managing SMART Board 6000S or 6000S (C) series displays using RS-232 on page 85 or

Appendix C: Managing the SMART Board 6000S (V3) display using RS-232 on page 77).

NOTE

Displays are not compatible with centralized remote control systems, such as a universal remote cc

Connector diagrams

SMART Board 6000S (V3) connector panel

The following diagram and table present the connectors on the display's connector panel:

Side Bottom

No. Connector Connects to Notes

1	USB	Type-C	USB-C	2	input	See	Connecting	USB	drives, peripherals, and other devices on page 40 and USB cables and connectors.
2	USB	3.0	Type-A	[N/A]				This connector is a service port (2).
3		USB	3.0	Type-A	Supported USB drives, peripherals, and other devices on page 40 and USB cables and connectors.
4		USB	2.0	Type-A	[N/A]				This connector is a service port (1).

No.	Connector	Connects to Notes
5	HDMI	2.0 in HDMI 1 input (video and audio) See page 36 and HDMI cables and connectors.
6	USB	3.0 Type-B HDMI 1 input (touch) See page 36 and USB cables and connectors.
7	HDMI	2.0 in HDMI 2 input (video and audio)			See page 36 and HDMI cables and connectors.
8	USB	3.0 Type-B HDMI 2 input (touch) See page 36 and USB cables and connectors.
9	S/PDIF out Digital audio output See page 41 and Digital audio cables and connectors.
10		HDMI 2.0 out External display			See Connecting an external display on page 41 and HDMI cables and connectors.
11		RJ45 (×2) Network			See page 31 and Ethernet (network) cables and connectors.
12		Stereo 3.5 mm out External audio system			See page 41 and Analog audio cables and connectors.
13		RS-232 Room control system			See Appendix C: Managing the SMART Board 6000S (V3) display using RS-232 on page 77, Appendix D: Managing SMART Board 6000S or 6000S (C) series displays using RS-232 on page 85 and RS-232 cables and connectors.
14		Stereo 3.5 mm in VGA input (audio)			See page 36 and Analog audio cables and connectors.
15		USB 3.0 Type-B Touch input			See page 36 and USB cables and connectors.
16		VGA VGA input (video)			See page 36 and VGA cables and connectors.

SMART Board 6000S (C) and 6000S connector panel

The following diagram and table present the connectors on the display's connector panel:

Side Bottom

No. Connector Connects to Notes

1	HDMI	2.0 out External display	See Connecting an external display on page 41 and HDMI cables and connectors.
2	USB	2.0 Type-A [N/A] This	connector is a service port.
3	USB	3.0 Type-A Supported	USB drives, peripherals, and other devices	See Connecting USB drives, peripherals, and other devices on page 40 and USB cables and connectors.
4		USB 3.0 Type-B	HDMI 1 input (touch)	See page 36 and USB cables and connectors.
5		HDMI 2.0 in	HDMI 1 input (video and audio)	See page 36 and HDMI cables and connectors.
6		USB 3.0 Type-B	HDMI 2 input (touch)	See page 36 and USB cables and connectors.
7		HDMI 2.0 in	HDMI 2 input (video and audio)	See page 36 and HDMI cables and connectors.
8		RJ45 (×2)	Network	See page 31 and Ethernet (network) cables and connectors.
9		S/PDIF out	Digital audio output	See page 41 and Digital audio cables and connectors.
10		Stereo 3.5 mm out	External audio system	See page 41 and Analog audio cables and connectors.
11		Stereo 3.5 mm in	VGA input (audio)	See page 36 and Analog audio cables and connectors.
12		VGA in	VGA input (video)	See page 36 and VGA cables and connectors.
13		USB 3.0 Type-B	VGA input (touch)	See page 36 and USB cables and connectors.

Convenience panel

The following diagram and table present the connectors on the display's convenience panel:

No. Connector Connects to Notes

1	USB	3.0	Type-A	2	Supported USB drives, peripherals, and other devices	See Connecting USB drives, peripherals, and other devices on page 40 and USB cables and connectors.
2	USB	2.0	Type-B	HDMI	3 input (touch) See page 36	and USB cables and connectors.
3	USB	3.0	Type-B	HDMI	3 input (touch) See page 36	and USB cables and connectors.
4	HDMI	2.0	in	HDMI	3 input (video and audio)	See page 36 and HDMI cables and connectors.
5	USB	Type-C	3		USB-C	See page 36 and HDMI cables and connectors.

Chapter 4

Turning off, turning on, and resetting the display 47

Cleaning and maintaining hardware 48

Checking the display installation 48

Cleaning the screen 49

Cleaning the touch sensors 49

Cleaning Tool Explorer-enabled tools and manipulatives 50

Maintaining ventilation 50

Preventing condensation 50

Replacing the pens and erasers 51

Removing and transporting the display 51

Updating system software 52

Applying an automatic system software update manually 52

Updating system software manually 53

With proper maintenance, the display will provide years of use.

Turning off, turning on, and resetting the display

In most situations, you can put the display in an energy saving mode when not using it following instructions in the SMART Board 6000S and 6000S Pro series interactive displays user guide (smarttech.com/kb/171415).

In some situations, such as when you transport the display or clean its screen, you need to turn off. You can turn it back on after.

You can also reset the display.

To turn the display off

1. Press the Power button on the convenience panel or the remote control for five seconds.

A slider appears on the screen.

1. Move the slider to the right.

2. Flick the switch beside the AC power inlet to the OFF (O) position.

NOTE

Wait at least 30 seconds before turning the display back on.

To turn the display back on

1. Flick the switch beside the AC power inlet to the ON (I) position.

2. Press the Power button on the convenience panel or the remote control.

To reset the display

Press and hold the Power Button on the convenience panel or the remote control for 10 sec

NOTE

Resetting the display does not change any user settings or delete saved files.

The display resets.

Cleaning and maintaining hardware

Checking the display installation

Inspect the display installation frequently to ensure that the display remains securely installed.

• Check the mounting location for signs of damage or weakness that can occur over time.
• Check for loose screws, gaps, distortions, or other issues that could occur with the mounting h

If you find an issue, contact a trained installer.

Cleaning the screen

Follow these instructions to clean the screen without damaging its anti-glare coating or other product components.

CAUTION

• Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.
• Do not rub the screen with dense or rough material.
• Do not apply pressure to the screen.
• Do not use cleaning solutions or glass cleaners on the screen, because they can deteriorate discolor the screen.

To clean the screen

1. Turn off the display (see Turning off, turning on, and resetting the display on page 47).
2. Wipe the screen with a lint-free, non-abrasive cloth.

NOTE

You can also use a damp cloth with a drop of dish soap.

Cleaning the touch sensors

The display uses infrared (IR) transmitters and sensors around the display's perimeter between the s and the frame. Dust buildup on the protective plastic can impair touch performance. Inspect these dust and clean them every week.

CAUTION

• Do not use compressed air to clean the sensors or borders.
• Do not use water or cleaning agents to clean the touch sensors.
• Do not apply too much pressure when cleaning the display because you can damage the pla

To clean the IR transmitters and sensors

1. With a clean lint-free, non-abrasive cloth, gently wipe the plastic between the screen and the around the perimeter of the display's screen.
2. If dirt still remains, use 50% isopropyl alcohol (IPA) to clean the protective plastic between th and the frame.

Cleaning Tool Explorer-enabled tools and manipulatives

Follow these instructions to clean the Tool Explorer-enabled pens, objects, and manipulatives.

CAUTION

• Do not remove any of the labels from the tools or manipulatives.
• Do not submerge the tools or manipulatives in cleaning solutions or water.

To clean the Tool Explorer-enabled tools and manipulatives

1. With a clean lint-free, non-abrasive cloth, gently wipe the surface of the tool or manipulative.
2. If dirt still remains, clean the surfaces of the tool or manipulative using 70-90% isopropyl alcohol or a solution of 10 parts distilled water to one part standard household bleach (5% sodium hypochlorite). Use a spray bottle to apply the IPA solution to a cloth to avoid over-saturating

NOTE

For more information about cleaning SMART accessories, see the SMART knowledge base article, How to clean SMART Board surfaces and accessories.

Maintaining ventilation

The display requires proper ventilation. Dust buildup in the ventilation holes compromises cooling and lead to product failure.

• Clean accessible ventilation holes monthly with a dry cloth.
• Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes regu might have to remove the display from the wall.

For more information on removing the display, see Removing and transporting the display on the next page.

CAUTION

Avoid setting up or using the display in an area with excessive levels of dust, humidity, or smo

Preventing condensation

If the display has been moved from a cold environment to a warmer one (for example, from stop installation site), let the display sit for a few hours to allow it to acclimate to the new temperati do so can cause humidity to build up in the space between the front glass and the LCD.

If condensation appears under the screen after you turn on the display, select an active video so leave the display on for 48 hours. If the condensation doesn't dissipate, contact SMART Support if display is still under warranty.

If there is enough moisture between the layers to cause the moisture to drip and run, remove p immediately and contact SMART Support if the display is still under warranty.

Replacing the pens and erasers

To prevent damage to the display's anti-glare coating, replace a pen if its nib or eraser pad bed. You can purchase replacement pens and erasers from the Store for SMART Parts (see smarttech.com/support/parts-store).

NOTE

For pen and eraser part numbers, refer to the service parts diagrams.

Removing and transporting the display

On occasion, you might need to remove the display from its current wall mount and transport it location.

To remove the display safely, use two or more trained installers.

WARNING

- Do not attempt to move the display by yourself. The display is very heavy.

- Do not move the display by connecting a rope or wire to the handles on the back. The cause and cause injury and product damage.

IMPORTANT

Follow the documentation included with any third-party mounting hardware.

To remove the display

1. Turn off any connected computers.
2. Turn off the display (see Turning off, turning on, and resetting the display on page 47).
3. Flick the switch beside the AC power inlet to the OFF (O) position.
4. Remove all accessible cables and connectors.

5. Remove any modules from the accessory slot.

6. Lift the display from its mounting location.

WARNING

Do not place the display on a sloping or unstable cart, stand or table. The display could fail in injury and severe product damage.

CAUTION

Do not leave the display face up, face down or upside down for an extended period. This permanent damage to the screen.

1. Remove the mounting brackets.

To transport the display

See Moving the display to the installation site on page 23.

Updating system software

When an update to the system software or firmware is available, the display downloads the update background then waits for four hours of inactivity. When that happens, the display shows a two-mix countdown before the update begins. You can interrupt the countdown at any time. The display sh blank screen for several minutes. When the update is complete, the iQ home screen, or input lob

NOTE

You can configure your organization's network to allow or prevent automatic system software and firmware updates (see Connecting to a network).

Applying an automatic system software update manually

If the display has downloaded the system software update but hasn't yet applied the update, you the update process manually from Settings.

To apply an automatic system software update manually

1. From the Home screen, tap Settings .

2. Scroll to Software Update.

3. Under Check for Updates Now, tap Apply Update Now.

The display turns off and then turns back on. The display then applies the update.

Updating system software manually

You can download system software updates at smarttech.com/downloads and update your display using a USB drive.

NOTE

Instructions for downloading and installing system software updates are provided on the software downloads page.

Chapter 5

The display isn't turning...on...55.

The display is turning on when it shouldn't 55

The screen is blank or there's a problem with the image...on...the...screen...56.

There's no sound or there's a problem with the sound 58.

Touch isn't working as expected 59.

The pens and erasers aren't working as expected 59

iQ apps aren't working as expected...60

SMART software on connected computers isn't working as...expected...61

The SMART OPS PC module isn't working as...expected...61.

Contacting your reseller for additional support 61

This chapter explains how to resolve a variety of common issues with the display. If your specific described here or the solutions to the symptoms don't work, refer to the SMART knowledge base additional troubleshooting information.

community.smarttech.com/s/topic/0TOU0000000kAJ0OAM/interactive-displays?tabset-823c7=2

The display isn't turning on

Symptom Troubleshooting steps

The power light isn't lit.

- Make sure the power cable is securely fastened to the power outlet and the display

NOTE

If the power cable is connected to a power bar, make sure the power bar is set fastened to the power outlet and turned on.

• Make sure the switch beside the AC power inlet is in the ON (I) position.
  • Make sure the power outlet is working by testing it with a different device.
• Make sure the power cable is working by testing it with a different device.

The power light is lit, but the screen press the Power button on the convenience panel or the remote control.

blank.

• Make sure the proximity sensors aren't blocked.
• Restart the display.

See Turning off, turning on, and resetting the display on page 47.

• Determine if the problem is with the video.

See The screen is blank or there's a problem with the image on the screen on the page.

The display is turning on when it shouldn't

Symptom Troubleshooting steps

The display turns on or enters mode when it shouldn't.

ReadCheck for and, if possible, move the display away from the following:

• Direct sunlight
• Bright lights
• Forced air ducts
• Plasma displays
• Infrared audio systems and other infrared sources
• Polished floors, glass walls, or other reflective surfaces

- Be aware that the proximity sensors' range is 16' (5 m).

NOTE

The display will turn on when one of its receptacles receives a video signal, when checking for or applying system updates, or when it receives commands via its RS-232 connection.

The screen is blank or there's a problem with t image on the screen

Symptom Troubleshooting steps

The screen is blank.

• Make sure the screen is working by tapping the Home button below the screen or pressing the Home button on the remote control to open the Home screen.
• Make sure any connected computers are on and not in an energy saving mode.
• Make sure any connected computers are on and not in an energy saving mode.
• Restart the display and any connected computers.

See Turning off, turning on, and resetting the display on page 47.

- Replace the video cables connecting any computers to the display to determine if the issue is with the cables.

A computer is connected to the display, but only a connection message appears on the screen.

• Make sure the computer is connected to the currently selected input.
• Make sure the display supports the connected computer's refresh rate. See Setting a connected computer's resolution and refresh rate on page 38.
• If the currently selected input is a computer, make sure the computer is not in an energy saving mode.

The image on the screen is distorted OR

There are lines, snow or, other visual video input.

noise on the screen.

OR

The image if flickering or flashing. OR

The image is dim.

• Switch to a different input and then back to the first input.
  • Make sure any connected computers are on and not in an energy savings mode.
• Restart the display and any connected computers.

See Turning off, turning on, and resetting the display on page 47.

• Set any connected computers' resolution and refresh rate to values that the display supports.
• Replace the video cables that connect any computers to the display to determine if issue is with the cables.

Make sure a replacement cable meets the required specifications.

See Using recommended cables on page 38.

(For SMART Board 6000S (V3) and 6000S (C) models)

There is no image when using the USB Type-C receptacle with a computer

Make sure that the computer supports Display Port Alternate Mode video via USB Type-C. Look for the Display Port logo beside the USB Type-C receptacle on the computer. If it's not there, the computer may not support Display Port Alternate Mode video via USB Type-C.

- Make sure the cable used with the USB Type-C receptacle supports Super Speed (5Gbps) USB. Look for the Super Speed USB logo on the cable. If the cable doesn't have the Super Speed USB logo, it may not have the internal wiring necessary to display Port Alternate Mode video data.

Symptom Troubleshooting steps
There are bright spots on the screen.	Tap theHomebuttonbelow the screen or press theHomebuttonon theremote control to open the Home screen. If it appears correctly, the issue is with thvideo input.Take a photograph of the screen and send it toSMART support. If SMART supportdetermines that the issue is with the screen and the display is under warranty, yoube eligible for a replacement.
Colors don't appear correctly.	Be aware that if two or more displays are mounted side-by-side, there could be minndifferences in colors across the displays. This issue is not unique toSMART products.If the screen is completely lacking one color on the screen or the color problems c on the Home screen, seeContacting your reseller for additional support on page 61.If you're using a VGA video input, use a different cable or connect a different soursee if the issue is with the cable or input source.Adjust the display's color settings, or reset them to the factory defaults.SeeAppendix A:Adjustingsettings on page 63.
The image is cut off or shifted to left or right.	Adjust any connected computers' video settings, particularly zoom, crop, and underscan.See the computer's operating system documentation.If you're using a VGA video input and any connected computers' desktops are entirely black, change them to dark gray or a different color.If any connected computers' desktops are extended across multiple screens,duplicate the desktops across the screens or set the display as the only screen.
The image doesn't fill the entire screen.	Adjust any connected computers' video settings, particularly overscan.See the computer's operating system documentation.Make sure the connected computer's video connector is configured to output asupported video signal. SeeNo videodisplay output from a laptop.
A persistent image appears on the display.	SeeImage persistence or burn in on LCD displays.

There's no sound or there's a problem with the

Symptom Troubleshooting steps

There's no sound.

OR

There is sound, but the volume is OR

The sound is distorted or muffled.

- If you're using an external audio system, make sure it is turned on.

• Make sure the cables connecting the display to the computer are securely fastened.

NOTES

The display's stereo 3.5 mm in connector works with the VGA input only.

- Connecting an audio cable to the display's stereo 3.5 mm out connector disables the internal speakers.

If you're using the display's S/PDIF out connector to connect a sound bar or receiver for external speakers, see Connecting an external audio system on page 41.

- If you're using the display's stereo 3.5 mm out connector, adjust the volume on the display and the connected computer and make sure neither are muted.

- If you're using the display's S/PDIF out connector, adjust the volume on the external audio system and make sure the audio system isn't muted.

- Adjust the display's audio settings.

See Audio on page 71.

- If you're using the integrated speakers, set the volume for the computer and any running applications to 80% , and then adjust the display's volume.

OR

If you're using an external audio system, set the volume for the computer, any running applications and the display to 80% , and then adjust the external audio system's volume.

There is a whine or buzzing sound Be aware that these sounds are normal. All displays emit some electrical noise. Such coming from the back of the displaysounds may be more noticeable with some displays than with others. However, if you hear noise from the front of the display, further investigation is required.

- Connect all devices to the same power outlet or power bar.

For SMART Board (V3) models

The microphone array is not picking up sound, and the green indicator light is not lit.

- Ensure that the microphone array is enabled in the Settings menu.

If you're using an external computer, ensure that the computer's audio settings are configured to use the SMART IFP Mic as the input source.

Touch isn't working as expected

Symptom Troubleshooting steps

The display doesn't respond to touch.

Make sure SMART Product Drivers are installed and running on connected computers. (SMART Board 6000S (V3) models displays require SMART Product Drivers 12.18 or later, and SMART Board 6000S (C) and 6000S model displays require SMART Product Drivers 12.14 or later).Make sure the USB cable between the display and the computer doesn't exceed the supported maximum cable length. See Using recommended cables on page 38.Make sure any connected computers have detected the display's USB connection.On Windows computers, open Device Manager and make sure there is no red X or yellow explanation mark (!) over the display's icon.On Mac computers, open System Information and make sure there are no error messages in the display's row.For Mac computers with macOS Mojave, see How to resolve issues with installing and using SMART Learning Suite software on macOS Mojave.

The display responds to touch intermittently.ORWhen you touch the screen, the pointer doesn't appear in the correct place.

Restart the display.See Turning off, turning on, and resetting the display on page 47.Make sure SMART Product Drivers and SMART Ink are installed and running on any connected computers.Confirm with the installers that the computer is connected to the display with only a single cable.Remove infrared sources, such as incandescent or arc lights, desk lamps, and infrared audio devices, or move the display to another location in the room.Remove any USB extenders to help isolate the USB cable.Update the firmware.

The pens and erasers aren't working as expected

Symptom Troubleshooting steps

The display doesn't respond to touch or writing with a pen.

Make sure SMART Product Drivers are installed and running on connected computers.(SMART Board 6000S (V3) models displays require SMART Product Drivers 12.18 or later, and SMART Board 6000S (C) and 6000S model displays require SMART Product Drivers 12.14 or later).Make sure any connected computers have detected the display's USB connection.On Windows computers, open Device Manager and make sure there is no red X or yellow explanation mark (!) over the display's icon.On Mac computers, open System Information and make sure there are no error messages in the display's row.Reinstall or update SMART Product Drivers and SMART Ink on any connected computers.Make sure SMART Product Drivers is version 12.14 or later.

Symptom Troubleshooting steps

The display responds to touch but • nInstall or update SMART Product Drivers and SMART Ink on any connected to writing with a pen. computers.

NOTE

Some Tool Explorer pens and tools may work only in the iQ system's whiteboard, not on input from an external computer.

When you write on the screen, the Restart the display.

appears in the wrong place.

OR

Writing is intermittent.

OR

Ink disappears as you write.

OR

Ink colors change unexpectedly.

See Turning off, turning on, and resetting the display on page 47.

• Confirm with the installers that the computer is connected to the display with only a single cable.
• Clean the screen.
  See Cleaning the screen on page 49.
• If the ink appears in the wrong place on input from a connected computer, use the Orient function in the SMART Settings app to orient the display's touch system to the connected computer.
• Make sure SMART Product Drivers and SMART Ink are installed and running on any connected computers.
• Use a known working pen from another display to check if the issue is being caused by the pen.
• Remove infrared sources, such as incandescent or arc lights, desk lamps, and infrared audio devices, or move the display to another location in the room.
• Update the firmware.

You change the width or color of aBe aware that a pen's color and thickness revert to the pen's default values when pen's digital ink, but the width and place the pen back in its holder.

color revert to the pen's defaults • You can change the pen's default color and thickness through SMART Product Drivers when you next pick up the pen from (see Changing pen, eraser, and button settings).

its holder on the display.

You can't write or draw in Microsoft Make sure Microsoft Office 2013 or later is installed.

Office.

- Reinstall or update SMART Product Drivers and SMART Ink.

iQ apps aren't working as expected

Symptom Troubleshooting steps

iQ apps aren't working as expected. See Troubleshooting the iQ experience.

SMART software on connected computers isn't working as expected

Symptom Troubleshooting steps

SMART Notebook software isn't working as expected. See Troubleshooting SMART Notebook.

Lumio by SMART isn't working as See Troubleshooting common issues in Lumio by SMART. expected.

SMART Ink isn't working as expected. See Troubleshooting SMART Ink.

SMART Product Drivers isn't working See Troubleshooting SMART Product Drivers. as expected.

The SMART OPS PC module isn't working as expected

Symptom Troubleshooting steps

The SMART OPS PC module isn't See the SMART OPS PC modules user guide (smarttech.com/kb/171747). working as expected.

Contacting your reseller for additional support

If an issue you're experiencing with the display persists or isn't covered in this chapter or the ki base, contact your authorized SMART reseller (smarttech.com/where) for support.

Your reseller might ask you for the serial number for the display. The serial number is on a label located on the left side of the display (pictured).

TIPS

• Scan the QR code on the label to view the SMART Board 6000S or 6000S Pro series interface display support pages on the SMART website.
• The label features the display's base model number (for example, SBID-6065-V3). Please note that the number is different from the actual model/SKU number (for example SBID-6265-V3).
• You can also find the serial number in the iQ settings (see Serial Number on page 75).

Appendix A

Network settings...63

Personalization 64

Application settings...65

System settings...68

You can access settings using the icon on the Home screen.

NOTES

• Settings can apply to a user or to the entire system. User-level settings change depending on user who is signed in. System-level settings apply to all users. See the settings for more inf
• Some settings aren't available while you're signed in to your SMART Account. Sign out of your SMART Account on the display to see all settings.

Network settings

Option Values Function Notes User or system					setting
Wi-Fi
Wi-Fi		On Off	Enables or disables Wi-Fi on the display.	Turn on discover networks.	System
[Wi-Fi network name]		[N/A]	Shows information about the connected wireless network.	[N/A]	System
Wi-Fi MAC address		[N/A]	Shows MAC address for the network.	[M/A]	System
Wi-Fi IP address		[N/A]	Shows IP address for the network display is connected to.	[N/A]	System

Appendix A

Adjusting settings

Option Values Function Notes User or system				setting
SMART iQ Ethernet
Advanced options	[N/A] Options available when an Ethernet cable is connected		[N/A] System
Static IP (Use DHCP)	On Off	Enables or disables DHCP to as [N/A] User the display an IP address.
Proxy (Use proxy)	On Off	Enables or disables a proxy server [N/A] for User connecting to the network.
Proxy (Auto-configure)	On Off	Enables or disables automatic configuration of the proxy server for connecting to the network.	[N/A] User
MAC Address	[N/A] Shows information about the network the display is connected to.		[N/A] System
IP Address	[N/A] Shows information about the network the display is connected to.		[N/A] System
Bluetooth
Bluetooth	On Off	Enable or disable the display's Bluetooth.	Turn on SystemBluetooth to viewavailableBluetoothdevices.
View available bluetooth devices	[N/A] Shows available Bluetooth devices. Turn on		SystemBluetooth to viewavailableBluetoothdevices.
SMART Cloud
Service Region	[N/A] Shows the service region. [N/A] System

Personalization

NOTE

If iQ is disabled, Personalization settings are not available.

Option Values Function Notes User or system setting
• Wallpaper	[Wallpapers] Select the wallpaper that appears in the background.	1920 × 1080 imageser work bestThe display supports .png and .jpg file formatsSee Changing the display's wallpaper.

Application settings

NOTE

If iQ is disabled, Application settings are not available.

Option Values Function	Notes	User or system		setting
Launcher
Browser	OnOff	Enables or disables Browser in N/A Apps Library.
Screen Share	OnOff	Enables or disables Screen ShA in the Apps Library.
Files Library
Whiteboard Storage	[N/A]	[N/A] [N/A] User
Default Whiteboard Location	My Files > My Files > Files	Lumsets where new whiteboard files are saved when you're signed your SMART Account.	See Syncing SMART to Notebook and Lumio files to the iQ experience.	User
Files Storage	[N/A]	[N/A] [N/A] User
Allow Google Drive integration in Files Library	OnOff	Enables or disables access to Google Drive when you're signed in to your SMART Account.	See Opening your notebook Drive or OneDrive on the display.	User
Allow OneDrive integration in Files Library	OnOff	Enables or disables access to OneDrive when you're signed your SMART Account.	See Opening your notebook Drive or OneDrive on the display.	User
SMART Whiteboard
Whiteboard Storage
Option Values Function Notes User or system setting
Allow saving	OnOff	Enables or disables saving SMRA System Whiteboard sessions.
Whiteboard deletion policy	Delete after 1 weekDelete after 1 MonthDelete manually	Sets how SMART Whiteboards a[A/A] System saved.
SMART kapp Mobile App
Saving Whiteboards	OnOff	Enables or disables the Captune this option is off, User function in the SMART kapp app OR code is not visible.The SMART kapp app cannot connect to the display and your mobile device cannot save snapshots of the display in the app.
Sharing Whiteboards	OnOff	Enables or disables the Invite If this option is off, User function on the SMART kapp app not invite people to your session.
Annotation
Enable annotation layer	OnOff	Enables or disables annotations [N/A] User the Home screen, video input, and most apps.
Other
Enable Finger Inking	OnOff	When enabled, you can write [N/A] User your finger. Default is off.
Enabled Shared Whiteboard	OnOff	When enabled, you can share [N/A] User whiteboard with student devices.
Screen Share
Require Permission	OnOff	Enables or disables automatic [N/A] System connection from a device sharing its screen.
AirPlay	OnOff	Enables or disables the AirPlay AirPlay is enabled by System protocol.default.
Google Cast	OnOff	Enables or disables the Google Google Cast is enabled by default.

Option Values Function	Notes	User or system		setting
Miracast	OnOff		Enables or disables the Miracast protocol.	Miracast is enabled by System default.
				IMPORTANTDevices that use AirPlay and Google Cast can't connect to the display while a Miracast device is connected.
Performance Logging	OnOff		SMART Support may ask users enable Performance Logging to is disabled by default.help diagnose issues.	Performance Logging System enable performance logging to is disabled by default.
Auto-disconnect from Wifi for Miracast	OnOff		When enabled, the display disconnects from the network when a device shares its screens using Miracast.	SMART recommends enabling this setting for networks with high network saturation or busy networks.
				IMPORTANTOnly one device can connect to the display when Miracast is enabled.This setting used to be named "Miracast Connection Handling"
Reset Screen Share	[N/A]	Closes and restarts the Screen Share app and its discovery services.	You can restart Screen Share app and its discovery services.	System Share as a troubleshooting step if a mobile device or computer can't find or connect to the display.
Use Web Player	OnOff		When enabled, the display used different method to stream videowork, disable it to return to the original method.	System System
Notifications
Do not disturb	OnOff		When enabled, the display done [N/A] System show notifications for any app.
[Apps]	OnOff		When enabled, the display shown [N/A] User notifications for apps.
Installed Apps
Allow App Store	OnOff		When enabled, the App Store [N/A] User available and the display can download and install new apps.

System settings

Option Values Function	Notes User or system		setting
System
• Access to USB massOn storage devices Off		Enables or disables access [N/A] System a USB drive.
• Advanced Options
• SMART Board with iQ On Off		Enables or disables the iQN/A] System experience.
• Default input	Inputs available on the display.	Select the default input that The iQ System display will use when starting embedded experience is the default input.
• Home Button Brightness	High Medium Low	Sets the brightness of theDefault is Low. System Home button LED.
• Home Button Activation Interval	80 milliseconds 180 milliseconds 280 milliseconds 560 milliseconds 1120 milliseconds 2080 milliseconds	Sets the sensitivity of the Default is 80 System Home button. milliseconds.
• Home Button Mode	Use physical button to go home (Default)	Sets the behavior of the Default is Low. System button.
Power
• Turn on when people On are nearby Off		Sets the display to turn this if option is off the presence detection by default. sensors detects users in the room.
• Turn screen off after Disabled 1 min 5 mins 30 mins 1 hour 1.5 hours 2 hours 5 hours 10 hours		Sets the number of minutes Theofdefault is 60 System inactivity before the displayminutes. goes in to an energy saving mode.
• Energy Saver

Option Values Function	Notes User or system			setting
Go to energy saving mode after	Disabled1 min5 mins30 mins1 hour1.5 hours2 hours5 hours10 hours	Sets the number of minutes inactivity before the displayminutes. enters an energy saving mode.	Theofdefault is System
Standby (Shutdown)	[N/A] If selected, the display will turn off all running components achieve maximum energy savings but wakes up slow.	This option is System more energy efficient.This option is the default for displays in the EU.For information about the display's energy saving modes, see About energy saving modes on page 33.
Networked Standby (Sleep)	[N/A] If selected, the display wakes up faster and can be turned up by a Wake on LAN command from the network.	This option is System energy efficient.This option is the default for displays not in the EU.For information about the display's energy saving modes, see About energy saving modes on page 33.
External InputsApply power settings On even when displaying Off an external video source		If enabled, the display will[N/A] System enter an energy saving mode even when an external video input is connected.
DisplayScreen Adjustment

Option Values Function	Notes	User or system			setting
Brightness	0-100	Sets the overall	brightness of the image.	[N/A] System
Advanced Display Options
Color Temperature	Very Cool Cool Neutral Warm Very Warm		Sets how colors appear on N/A System display.
Lightness	0-488	Sets the overall	lightness of the image.	[N/A] System
Contrast	0-488	Sets the overall	contrast of the image.	[N/A] System
Saturation	0-511	Sets the overall	saturation of the image.	[N/A] System
Red	0-448	Sets the overall	red of the image..	[N/A] System
Green	0-448	Sets the overall	green of the image.	[N/A] System
Blue	0-448	Sets the overall	blue of the image.	[N/A] System
HDMI Output
Default resolution	Auto 4K60 1080p60 720p60 640x480p60		Sets the HDMI out resolution. [N/A] System
HDMI Input
Advanced HDMI Settings	HDMI 1.0 HDMI 2.0 HDMI 3.0 OPS VGA		Sets the HDMI version, HDRou can also System pulse width, and MHL set upable or disable delay for each HDMI input. strictly conformant HDMI Input DDC SDA timing and forbid or allow HDCP 2.2 with older receivers.
Go to the Input Lobo when there is no signal			When enabled, show the [N/A] System previews when there is no signal.

Option Values Function	Notes User or system			setting
Audio
Audio Out
Volume	On Off	Sets the volume from the [N/A] System speakers
Built-in Speakers	On Off	Enables or disables the display's internal speakers.	When analog speakers are connected to the display, the display's internal speakers are disabled automatically.	System
Audio Properties
Balance	0–100 Sets the audio output from the speakers.		Drag the slider system the way to the left to have all audio from the left speaker.Drag the slider all the way to the right to have all the audio from the right speaker.
Bass	0–100 Sets the bass level. [N/A] System
Treble	0–100 Sets the treble level. [N/A] System
Date & Time
Automatic Date & Time On Off		Sets the display's date and time automatically.	Configure the System network to allow Network Time Protocol (NTP) requests to internet time servers. See Connecting to a network.
Date	[N/A] Sets the display's date. Disable		Automatic date & time to set the date manually.	System
Time	[N/A] Sets the display's time. Disable		Automatic date & time to set the time manually.	System
Option Values Function	Notes User or system			setting
24 Hour Time	On Off		Shows the display's time using the 24-hour clock.	[N/A] User
Time Zone	[N/A] Sets the display's time zone. [N/A] System
Language
System Language	[Languages] Sets the language for the settings menu.		[N/A] User
Ink-To-Text Language	[Languages] Sets the language for converting writing to text.		You can install User and uninstall languages. See Configuring ink-to-text languages for the Text pen.
Country	[Countries] Sets the display's country. [N/A] System
Diagnostics
Factory Reset	[N/A] Resets all options to their default values.		Only administrators should reset the display. [N/A]
Save Log File to a key	[N/A] Copy diagnostic logs to a USB drive.		[N/A] [N/A]
Submit Log file to SMART	[N/A] Send diagnostic logs to SMART.		[N/A] [N/A]
Improve the Experience	On Off		Sends usage statistics and error reports to SMART.	[N/A] User
Support ID	[Support ID] Shows the support ID associated with the display.		[N/A] [N/A]
Logging Service	[Languages] Sets the language for the settings menu.		[N/A] User
Enable Logging Service	On Off	Enables or disables saving logs to a USB drive [N/A] System
Log Levels	[N/A] [N/A] [N/A] [N/A]
Log Level RAW	On Off	Advanced logging options to be set under the direction of SMART Support [N/A] System
Log Level SPM	On Off	Advanced logging options to be set under the direction of SMART Support [N/A] System
Log Level RATP	On Off	Advanced logging options to be set under the direction of SMART Support [N/A] System

Option Values Function Notes User or system setting
Log Level SEP On Off Advanced logging options toN/A] System be set under the direction of SMART Support
Log Level EXT On Off Advanced logging options toN/A] System be set under the direction of SMART Support
Security
Lock Down Settings [N/A] Lock down the display's settings using a certificate a USB drive. See Locking System down the Settings app for more information.
Make passwords visible On Off Reveals characters when typing a password in an or website [N/A] System app
Install certificates [N/A] Install certificates to connect to a network. [N/A] System
View certificates [N/A] View installed certificates. [N/A] System
View root CA certificates [N/A] [N/A] System
Automatic Inactivity log Enabled out Disabled Automatically logs a user off [N/A] System after a time of inactivity.
Enable automatic login On Off Automatically logs in a user default is off. System enabled
Clean up
Clean Up Policy Disabled Sets how often the display [N/A] System manually reset with the clean up.
Option Values Function	Notes User or system			setting
Software Update
Updates Channel	Stable ChannelBeta Channel	Sets which iQ system software updates the display received from the Beta channel to the Stable channel, a factory reset occurs. See page 72 for more information about factory reset.For more Information about the Beta Channel, see Switching to the Beta channel.
Check for Updates Now	[N/A] Checks for updates to the system software.		If an update is [N/A] available, the text changes to Apply update now.

Option Values Function	Notes	User or system			setting
Build Number	[N/A]	Shows the iQ system software's version number.	[N/A]	[N/A]
Serial Number	[N/A]	Shows the display's serial number.	[N/A]	[N/A]
Part Number	[N/A]	Shows the display's part number.	[N/A]	[N/A]
Model Number	[N/A]	Shows the display's model number.	[N/A]	[N/A]
Configuration	[N/A]	Shows the display's iQ system configuration.	[N/A]	[N/A]
Firmware Details	[N/A]	[N/A] [N/A] [N/A]
Touch controller version	[N/A]	Shows the display's touch controller version.	[N/A]	[N/A]
Scaler version	[N/A]	Shows the display's scaler version.	[N/A]	[N/A]
Pen firmware version	[N/A]	Shows the display's pen firmware version.	[N/A]	[N/A]
Legal Information	[N/A]	[N/A] [N/A] [N/A]
End User License Agreement	[N/A]	Shows the SMART end user license agreement.	[N/A]	[N/A]
Open Source Licenses	[N/A]	Shows the open source licenses.	[N/A]	[N/A]
SMART Intellectual Property	[N/A]	Shows the SMART intellectual property information.	[N/A]	[N/A]

Appendix B

note

Management

Your SMART Board 6000S or 6000S Pro has a built-in feature that enables you to enroll the disp your organization's SMART Remote Management account. When you enroll one of these displays, you use SMART Remote Management to centrally control features and settings for the display, such as:

• blocklists and allowlists
  • Wi-Fi
• wallpaper
• certificates
• lock screen
• available apps

To learn how to enroll your display, see Enrolling a SMART Board interactive display in SMART Remote Management.

(V3) display using RS-232

Configuring the computer's serial interface settings 78

Commands and responses 79

Power state commands...80

Input commands...82

Brightness commands...82

Freeze commands 82

Screen shade commands...83.

Volume commands...83

Mute commands...83

Firmware version commands 83

Serial number commands...84

Part number commands 84

Model number commands 84

Resolving issues with managing the display using RS-232 84

You can connect an RS-232 cable from a computer's serial output to the display's RS-232 in connector to

remotely select video inputs, turn the display on or off, and get information about the display's cu settings, such as volume and power state.

IMPORTANT

Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically of the same type.

TIP

SMART also offers SMART Remote Management cloud-based device-management software, which you can use to manage SMART Board interactive displays with iQ and devices running Windows, Chrome Android™, and iOS operating systems. For more information, see SMART Remote Management.

Configuring the computer's serial interface settings

Configure the computer's serial interface before sending commands to the display.

To configure the computer's serial interface

1. Turn on the display.
2. Turn on the computer, and then start the serial communications program or terminal emulation program.
3. Activate local echo.
4. Configure the serial interface settings using the following values, and then press ENTER.

Baud rate 19200

Data length 8

Parity bit None

Stop bit 1

A command prompt (>) appears on the following line, and the display can now accept command the computer.

NOTE

If no message appears or an error message appears, the serial interface isn't configured corre Repeat steps 3 and 4.

Commands and responses

To access display information or to adjust display settings using the room control system, type con after the command prompt (>) and wait for the response from the display.

CORRECT

>get volume
volume=55
> 

In the example below, the user used = -50 instead of -50.

INCORRECT

>set volume=-50
invalid cmd: setvolume=-50
> 

NOTES

• Use ASCII formatted commands.
• Commands aren't case-sensitive and extra spacing is ignored.
• In many terminal applications on a computer, you can use the BACKSPACE key when typing commands.
• Review each entry carefully before sending a command to the display.
• Don't send another command until you receive the response and the next command prompt (>command prompt is present, send a carriage return character () to the display. If the disp ready to receive commands, it will show a command prompt after receiving the carriage return

To retrieve a setting's current value

Use a get command.

This example shows how to get the volume:

>get volume
volume=55
> 

Appendix C

Managing the SMART Board 6000S (V3) display using RS-232

To assign a value to a setting

Use a set command.

This example sets the volume to 65:

>set volume=65
volume=65
> 

To increase or decrease the value of a setting

Use the set command to increase or decrease the value by a designated number.

This example increases the volume by 5:

>set volume+5
volume=70
> 

This example decreases the volume by 15:

>set volume-15
volume=55
> 

Power state commands

Get command Set command Response

get powerstate set powerstate[Value]

powerstate=[Value]

Where [Value] is one of the following: where [Value] is one of the following:

• =on
• =ready
• =standby
• =powersave

NOTE

If the display is in UPDATEON or UPDATEREADY state, it might not change power states after receiving the command.

• on
- ready
- standby
- powersave
- updateon
- updateready

The display has six power states:

Power state Description

ON The display is in normal operating mode.

READY The screen is off, but the display is ready to turn on when one of the following occurs:

• A user presses the Power button on the convenience panel or the remote control.
  • A user picks up a pen or the eraser.
• The display receives the set powerstate=on command.
• The proximity sensors detect people in the room.
• The display receives a video signal.

STANDBY The screen is off, and the display is in a low power state. The display enters READY or ON state when one of the following occurs:

• The proximity sensors detect people in the room.
• A user presses the Power Button on the convenience panel or the remote control.
• The display receives set powerstate-ready or set powerstate=on command.

This power state is the default energy saving mode for displays set to a non-E location.

NOTE

The EU uses “networked standby” to describe this power state.

POWERSAVE The screen is off, and the display is a very low power state. The display enters READY or ON state when one of the following occurs:

• A user presses the Power button on the convenience panel or the remote control.
• The display receives set powerstate-ready or set powerstate=on command.

This power state is the default energy saving mode for displays set to an EU

NOTE

The EU uses “standby” to describe this power state.

UPDATEON The display is updating firmware. Do not turn off the display.

UPDATEREADY The display is updating firmware while the screen is off. Do not turn off the disp

With the exception of get powerstate and set powerstate, commands are available only when the display is in READY or ON power state.

Input commands

Get command Set command Response
If one display is connected
get input set input[Value]    input=[Value]
Where [Value] is one of the following where [Value] is one of the following:
    =hdmi1    hdmi1
    =hdmi2    hdmi2
    =hdmi3    hdmi3
    =vga1    vga1
    =ops1    ops1
    =usbc1    usbc1
    =usbc2    usbc2
    =android    android
    none 

Brightness commands

Get command Set command Response
get brightness set brightness[Value] brightness=[Value]
Where [Value] is one of the following where [Value] is a number between 0 and 100
• +[Value]
• -[Value]
• =[0-100] 

Freeze commands

Get command Set command Response
get videofreeze set videofreeze[Value]    videofreeze=[Value]
Where [Value] is one of the following: where [Value] is one of the following:
    • =on    • on
    • =off    • off 

Screen shade commands

Get command Set command Response

get screenshade set screenshade[Value]    screenshade=[Value]
Where [Value] is one of the following: Where [Value] is one of the following:
    • =on    • on
    • =off    • off 

Volume commands

Get command Set command Response

get volume set volume[Value] volume=[Value]
Where [Value] is one of the following where [Value] is a number between 0 and 100
• +[Value]
• -[Value]
• =[0-100] 

NOTE

• If the display's audio is muted, changing the volume also unmutes the audio.
• Setting the volume to zero also mutes the volume.

Mute commands

Get command Set command Response

get mute set mute[Value]    mute=[Value]
Where [Value] is one of the following where [Value] is one of the following:
    • =on    • on
    • =off    • off 

Firmware version commands

Get command Response

get fwversion fwversion=[Value] Where [Value] is the firmware version. 

Appendix C

Managing the SMART Board 6000S (V3) display using RS-232

Serial number commands

Get command Response

get serialnum serialnum=[Value]

Where [Value] is the serial number.

Part number commands

Get command Response

get partnum partnum=[Value]

Where [Value] is the part number, including the revision.

Model number commands

Get command Response

get modelnum modelnum=[Value]

Where [Value] is the model number of the display.

Resolving issues with managing the display using RS-232

The following table presents common issues with managing the display using RS-232 and explains how to resolve them:

Symptom Troubleshooting steps

Managing the display using RS-232. Make sure all the cable connections are secure.

isn't working as expected. Restart the display and the remote management system. See Turning off, turning on, and resetting the display on page 47.

- Configure the serial interface settings in your RS-232 terminal application. See Configuring the computer's serial interface settings on page 87.

You're experiencing other issues with Chapter 5: Troubleshooting on page 54.

managing the display using RS-232, or the previous steps don't resolve the issue.

6000S (C) series displays using RS-23

Connecting multiple displays...86.

Configuring the computer's serial interface settings ... 87

Commands and responses...87

Power state commands...90

Input commands...92

Brightness commands 92

Freeze commands...93

Screen shade commands...93.

Volume commands 93

Mute commands 93

Firmware version commands...94

Serial number commands.

Part number commands

Resolving issues with managing the display using RS-232

94

94

95

You can connect an RS-232 cable from a computer's serial output to the display's RS-232 in connector to

remotely select video inputs, turn the display on or off, and get information about the display's cu settings, such as volume and power state.

IMPORTANT

Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically of the same type.

TIP

SMART also offers SMART Remote Management cloud-based device-management software, which you can use to manage SMART Board interactive displays with iQ and devices running Windows, Chrome Android ^™ , and iOS operating systems. For more information, see SMART Remote Management.

Connecting multiple displays

You can connect up to ten displays to a room control system by connecting a RS-232 cable from computer's serial output to the first display's RS-232 in connector and then connecting another RS-23 cable from that display's RS-232 out connector to the next display's RS-232 in connector.

NOTES

- The leftmost display (when viewed from the front) is the first display in the chain, the display right of that display is the second display in the chain, and so on.

graph TD
    A["Device 1"] --> B["USB Port"]
    C["Device 2"] --> D["USB Port"]
    B --> E["Router"]
    D --> F["Router"]
    E --> G["Switch"]
    F --> H["Switch"]
    style A fill:#f9f,stroke:#333
    style C fill:#f9f,stroke:#333
    style B fill:#ccf,stroke:#333
    style D fill:#ccf,stroke:#333
    style E fill:#cff,stroke:#333
    style F fill:#cff,stroke:#333

- When you connect displays in this manner, they behave as a single unit (see Mounting multiple displays on page 29).

- With the exception of the get input, set input, and get fwver, all remote management commands apply to all connected displays.

Configuring the computer's serial interface settings

Configure the computer's serial interface before sending commands to the display.

To configure the computer's serial interface

1. Turn on the display.
2. Turn on the computer, and then start the serial communications program or terminal emulation program.
3. Activate local echo.
4. Configure the serial interface settings using the following values, and then press ENTER.

Baud rate 19200

Data length 8

Parity bit None

Stop bit 1

A command prompt (>) appears on the following line, and the display can now accept command the computer.

NOTE

If no message appears or an error message appears, the serial interface isn't configured correct. Repeat steps 3 and 4.

Commands and responses

To access display information or to adjust display settings using the room control system, type con after the command prompt (>) and wait for the response from the display.

CORRECT

>get volume
volume=55
> 

In the example below, the user used = -50 instead of -50.

INCORRECT

>set volume=-50 

invalid cmd: setvolume=-50
> 

NOTES

• Use ASCII formatted commands.
• Commands aren't case-sensitive and extra spacing is ignored.
• In many terminal applications on a computer, you can use the BACKSPACE key when typing commands.
• Review each entry carefully before sending a command to the display.
• Don't send another command until you receive the response and the next command prompt (>command prompt is present, send a carriage return character () to the display. If the disp ready to receive commands, it will show a command prompt after receiving the carriage return

To retrieve a setting's current value

Use a get command.

This example shows how to get the volume:

>get volume
volume=55
> 

To assign a value to a setting

Use a set command.

This example sets the volume to 65:

>set volume=65
volume=65
> 

To increase or decrease the value of a setting

Use the set command to increase or decrease the value by a designated number.

This example increases the volume by 5:

>set volume+5
volume=70
> 

This example decreases the volume by 15:

>set volume-15
volume=55
> 

To identify or assign a value for a specific display

Start the command with [Display],@, where [Display] is the display you want to apply the command to.

This example sets the input for the first display in the chain to HDMI 2:

>A,@ set input=hdmi2
@,A input=hdmi2
>

NOTES

The first display in the chain is labeled A, the next display is labeled B, and so on.
- You can identify a specific display for only the get input, set input and get fwversion commands.

Power state commands

Get command Set command Response

get powerstate set powerstate[Value]

powerstate=[Value]

Where [Value] is one of the following: where [Value] is one of the following:

• =on
• =ready
• =standby

• =powersave

• on

• ready
• standby
• powersave
• updateon
• updateready

NOTE

If the display is in UPDATEON or UPDATEREADY state, it might not change power states after receiving the command.

The display has six power states:

Power state Description

ON The display is in normal operating mode.

READY The screen is off, but the display is ready to turn on when one of the following occurs:

• A user presses the Power button on the convenience panel or the remote control.
  • A user picks up a pen or the eraser.
• You send the set powerstate=on command.
• The proximity sensors detect people in the room.
  • The display receives a video signal.

Power state Description

STANDBY The screen is off, and the display is in a low power state. The display enters READY or ON state when one of the following occurs:

• The proximity sensors detect people in the room.
• A user presses the Power button on the convenience panel or the remote control.
• You send the set powerstate=ready or set powerstate=on command.

This power state is the default energy saving mode for displays set to a non-E location.

NOTE

The EU uses “networked standby” to describe this power state.

POWERSAVE The screen is off, and the display is a very low power state. The display enters READY or ON state when one of the following occurs:

- A user presses the Power Button on the convenience panel or the remote control.

- You send the set powerstate=ready or set powerstate=on command.

This power state is the default energy saving mode for displays set to an EU

NOTE

The EU uses “standby” to describe this power state.

UPDATEON The display is updating firmware. Do not turn off the display.

UPDATEREADY The display is updating firmware while the screen is off. Do not turn off the disp

With the exception of get powerstate and set powerstate, commands are available only when the display is in READY or ON power state.

Input commands

Get command Set command Response
If one display is connected
get input set input[Value] input=[Value] Where [Value] is one of the following where [Value] is one of the following: - =hdmi1 - hdmi1 - =hdmi2 - hdmi2 - =hdmi3 - hdmi3 - =vga1 - vga1 - =ops1 - ops1 - =usbc1 - usbc1 - =android - android none NOTE The usbcl set command applies only to displays equipped with USB Type-C connectors.

If multiple displays are connected
[Display],@ get input [Display],@ set input[Value] @,[Display] input=[Value] Where [Display] is the display's label (A, Where) B, and so on). • [Display] is the display's label (A, [Display] is the display's label (A, B, and so on). B, and so on). • [Value] is one of the following: • [Value] is one of the following: ○ =hdmi1 ○ hdmi1 ○ =hdmi2 ○ hdmi2 ○ =hdmi3 ○ hdmi3 ○ =vga1 ○ vga1 ○ =ops1 ○ ops1 ○ =android ○ android ○ none

Brightness commands

Get command Set command Response
get brightness set brightness[Value] brightness=[Value] Where [Value] is one of the following where [Value] is a number between 5 and 100 • +[Value] • -[Value] • =[5-100]

Freeze commands

Get command Set command Response

get videofreeze set videofreeze[Value]    videofreeze=[Value]
Where [Value] is one of the following: Where [Value] is one of the following:
    • =on    • on
    • =off    • off 

Screen shade commands

Get command Set command Response

get screenshade set screenshade[Value]    screenshade=[Value]
Where [Value] is one of the following: where [Value] is one of the following:
    - =on    - on
    - =off    - off 

Volume commands

Get command Set command Response

get volume set volume[Value] volume=[Value]
Where [Value] is one of the following where [Value] is a number between 0 and 100
• +[Value]
• -[Value]
• =[0-100] 

Mute commands

Get command Set command Response

get mute set mute[Value]    mute=[Value]
Where [Value] is one of the following where [Value] is one of the following:
    • =on    • on
    • =off    • off 

Firmware version commands

Get command Response

If one display is connected

get fwversion fwversion=[Value]

Where [Value] is the firmware version.

If multiple displays are connected

[Display],@ get fwversion

Where [Display] is the display's label (A, B, and so on).

@,[Display] fwverversion=[Value]

Where

• [Display] is the display's label (A, B, and so on).
• [Value] is the firmware version.

Serial number commands

Get command Response

get serialnum serialnum=[Value]

Where [Value] is the serial number.

NOTE

If multiple displays are connected, the response includes the serial numbers for all displays separated by commas.

Part number commands

Get command Response

get partnum partnum=[Value]

Where [Value] is the part number, including the revision.

NOTE

If multiple displays are connected, the response includes the part numbers for all displays separated by commas.

Resolving issues with managing the display using RS-232

The following table presents common issues with managing the display using RS-232 and explains the resolve them:

Symptom Troubleshooting steps

Managing the display using RS-232 isn't working as expected.

• Make sure all the cable connections are secure.
• Restart the display and the remote management system.
  See Turning off, turning on, and resetting the display on page 47.
• Configure the serial interface settings in your RS-232 terminal application.
  See Configuring the computer's serial interface settings on page 87.

You're experiencing other issues with Chapter 5: Troubleshooting on page 54. managing the display using RS-232, or the previous steps don't resolve the issue.

Appendix E

SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold, disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment (WEEE)

Electrical and electronic equipment and batteries contain substances that can be harmful to the environment and to human health. The crossed-out wheeled bin symbol indicates that products should be disposed of in the appropriate recycling stream and not as regular waste.

Batteries

The SMART Board 6000S, SMART Board 6000S Pro, SMART Board 6000S (C) and SMART 6000S displays contain a CR2032 coin cell battery. The SMART Board 6000S (V3) and SMART 6000S (V3) displays contain a CR1220 coin cell battery.

The remote contains two AAA batteries. Recycle or dispose of batteries properly.

Perchlorate material

The product coin cell battery contains perchlorate material. Special handling may apply. See dtsc.ca.gov/hazardouswaste/perchlorate.

More information

See smarttech.com/compliance for more information.

SMART TECHNOLOGIES

smarttech.com/support

smarttech.com/contactsupport

smarttech.com/kb/171414