SURFboard SBX-AC1200P - Wi-Fi repeater Arris - Free user manual and instructions

Product Type	Wi-Fi Network Extender / Repeater
Brand	ARRIS
Model	SURFboard SBX-AC1200P
Networking Technology	G.hn (RipCurrent) over powerline, Wi-Fi 802.11ac (AC1200)
Wireless Bands	Dual-band 2.4 GHz (up to 300 Mbps) and 5 GHz (up to 867 Mbps)
Ethernet Port	1 x Gigabit Ethernet (10/100/1000) auto-sensing
Power Supply	Integrated AC plug, input 120 VAC, 60 Hz
LED Indicators	Primary (status), G.hn Link Quality, G.hn Pairing, 2.4 GHz Wi-Fi, 5 GHz Wi-Fi, Ethernet 10/100, Ethernet 1 Gbps
Security	WPA2-PSK (Wi-Fi), AES 128-bit encryption (G.hn), firewall, parental controls, DMZ
Management	Web Manager (192.168.100.254) or ARRIS SURFboard Manager mobile app
Dimensions	Approximately 3.5 x 3.5 x 2.5 inches (without antenna)
Operating Temperature	0°C to 40°C (32°F to 104°F)
Compliance	FCC Part 15 Class B, IC RSS-210, CE
Pairing Button	G.hn Pairing button for encrypted connections; Reset button (3-5 sec restart, 10+ sec factory reset)
Package Contents	SBX-AC1200P extender, Ethernet cable, Quick Start Guide, warranty card
Antenna	Internal dual-band antennas

Frequently Asked Questions - SURFboard SBX-AC1200P Arris

How do I set up the SBX-AC1200P for the first time?

Plug the extender into a wall outlet near your router. Wait for the LEDs to stabilize. Use the Ethernet cable to connect the extender to your router's LAN port if needed. Alternatively, pair two G.hn devices by pressing the G.hn Pairing button on each for 2-3 seconds. The devices will automatically connect over your home's power lines. Then move the extender to a location with weak Wi-Fi signal.

What do the LED colors mean on the SBX-AC1200P?

The Primary LED: solid green = normal, flashing amber = WPS pairing, flashing red = startup/error. G.hn Link Quality: green = excellent (>80 Mbps), amber = good (40-80 Mbps), red = fair (<40 Mbps). G.hn Pairing: solid green = encrypted connection, solid red = unencrypted. Wi-Fi LEDs (2.4/5 GHz): solid green = enabled no activity, flashing green = activity. Ethernet LEDs: amber = 10/100 link, green = 1 Gbps link.

How do I reset the SBX-AC1200P to factory defaults?

Use a pointed non-metallic object to press and hold the Reset button on the bottom for more than 10 seconds. Release it. The extender will reboot with factory settings (username: admin, password: password). Alternatively, log into the Web Manager at 192.168.100.254, go to Status > Security, select Restore Factory Defaults, choose Yes, and click Apply.

Can I use the SBX-AC1200P as a standalone router?

Yes, you can operate it as a Wi-Fi router. In the Web Manager, go to Basic > Setup and set Gateway Mode to Router. Then connect the Ethernet port (now WAN) directly to your modem. You must configure the device wirelessly afterward, as the Ethernet port no longer supports management connections.

How do I update the firmware on my SBX-AC1200P?

Download the latest firmware from http://www.surfboard.com/Support/SBX-AC1200P. Save it to your computer. Log into the Web Manager, go to Status > Router Upgrade, click Browse to select the file, then click Upload. Do not power off during the process. Alternatively, if the extender is connected to a RipCurrent router, you can update via the router's web interface.

What is the default IP address and login for the Web Manager?

The default IP address is 192.168.100.254. The default username is 'admin' and password is 'password' (case-sensitive). You must set a static IP on your computer (e.g., 192.168.100.253) to access the manager via Ethernet. Once logged in, change the password for security.

How do I pair the SBX-AC1200P with another G.hn device securely?

Plug both devices into outlets in the same room. On the SBX-AC1200P, press the G.hn Pairing button for 2-3 seconds (release before 15 seconds). The G.hn Pairing LED will flash green. Then press the Pairing button on the other device. Wait up to 60 seconds for the LED to become solid green (encrypted) or solid red (unencrypted). For maximum security, ensure both devices are factory reset beforehand.

Can I block specific websites or set time limits for internet access?

Yes, through Parental Controls in the Web Manager. Go to Firewall > Parental Control. You can create filters to block specific URLs, block all web browsing, block all internet, or define custom port/protocol rules. Each filter can be applied to specific MAC addresses and scheduled for certain days and times.

What should I do if the Wi-Fi signal is weak after installation?

Move the SBX-AC1200P to a different wall outlet, ideally between your router and the dead zone. Avoid power strips and surge protectors. Check the G.hn Link Quality LED: if it's red, the powerline connection is poor; try another outlet. Also ensure antennas are oriented properly. You can also enable band steering for optimal band selection.

How do I disable the LEDs on the SBX-AC1200P?

Log into the Web Manager, go to Basic > LED Control. In the 'LEDs' field, select Disabled and click Apply. This turns off all LEDs on the back panel. To re-enable, follow the same steps and select Enabled.

USER MANUAL SURFboard SBX-AC1200P Arris

White golf ball with 'ARRIS SURFboard' branding and green stripe, no additional text or symbols visible

SURFboard SBX-AC1200P

Network Extender

User Guide

STANDARD PN 365-095-28246 x.3

April 2017

ARRIS Copyrights and Trademarks

© 2016-2017 ARRIS Enterprises LLC. All Rights Reserved.

No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises LLC. ("ARRIS"). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises LLC. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.

The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android, Google Play and the Google Play logo are trademarks of Google Inc.

Patent Notice

Protected under one or more of the following U.S. patents: http://www.arris.com/legal Other patents pending.

Table of Contents

1. Important Safety Instructions....6

Temperature Requirements 7

FCC Part 15 7

RF Exposure....7

Innovation, Science and Economic Development Canada statement: 8

Radiation Exposure Statement 9

What is RipCurrent? 12

What's in the Box? 12

System Requirements.... 12

About this Manual....13

Contact Information 13

3. Installing the Network Extender 14

LED Indicators 14

Indicator Lights for the SBX-AC1200P 15

Connectors and Controls 16

Configuring and Installing the Network Extender 16

Pairing Devices Over an Encrypted Connection (Advanced) 17

Creating a G.hn Network with a Non-G.hn Router.... 18

4. Managing Your Network Extender.... 19

Use the ARRIS SURFboard Manager App.... 19

Setting Up a Static IP Address.... 19

Setting Up a Static IP Address in Windows 7, Windows 8, or Windows 10 ...... 20

Setting Up a Static IP Address in Mac OS X.... 20

Start the Network Extender Web Manager.... 21

Network Extender Web Manager Menu Options 22

Main Menu Buttons.... 22

Main Menu Links.... 22

Get Help....23

Help Overview.... 23

Help Links....24

Field Level Help....24

View the Network Extender Product Information 24

Disable LEDs on the Back Panel.... 25

Back Up Your Network Extender Configuration.... 25

Restore Your Gateway Configuration Settings.... 26

Restart Your Network Extender.... 26

Restart the Network Extender Using the Reset Button.... 26

Restart the Network Extender Using the Network Extender Web Manager ...... 27

Reset Your Network Extender to Factory Settings 27

Reset the Network Extender Using the Reset Button 27

Reset the Network Extender Using the Network Extender Web Manager...... 28

Update Your Network Extender Firmware 28

Update Your Network Extender Firmware From A RipCurrent Wi-Fi Router 29

Exit the SBX-AC1200P Web Manager 29

1. Protecting & Monitoring Your Wireless Network 30

Prevent Unauthorized Access.... 30

Change the Default User Name and Password 30

Setting Up Unique IP Addresses 32

Restrict Wireless Access 33

Prioritize Network Traffic Based on Media Type.... 33

Configure Wireless Media Settings 34

1. Operating Your SBX-AC1200P as a Router.... 35

Configure Your SBX-AC1200P To Operate as a Router.... 35

Test Your Connection .... 35

Set Up DHCP 36

Set Up Dynamic DNS.... 37

Set Up Firewall Protection.... 38

Set Up Firewall Event Log Notifications.... 40

Set Up Parental Controls 40

To Block Certain URL Addresses 41

To Block All Web Browsing 42

To Block All Internet Use.... 43

To Set Up a Custom Filter 44

Set Up Port Triggers.... 45

Set Up Port Forwarding 45

To Set Up Port Forwarding for IPv4 Addresses.... 46

To Set Up Port Forwarding for IPv6 Addresses.... 47

Set Up the DMZ Host 48

7. Installation Scenarios......49

SBX-AC1200P Wireless Extender with a SURFboard G.hn-Enabled Router 49

SBX-AC1200P Wireless Extender with a SURFboard Gateway and an SBX-1000P Extender....50

SBX-AC1200P Wireless Extender with a SURFboard Cable Modem and an SBX-1000P Extender....50

SBX-AC1200P Wireless Extender with a SURFboard Wireless Router and an SBX-1000P Extender....51

SBX-AC1200P Wireless Extender with a SURFboard Cable Modem and Several G.hn-Enabled Devices....52

Important Safety Instructions

Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

• Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.
  This device must be installed and used in strict accordance with manufacturer's instructions, as described in the user documentation that is included with the device.
  ■ Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this device.
  To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.
  This device was qualified under test conditions that included the use of the supplied cables between system components. To ensure regulatory and safety compliance, use only the interface cables and install them properly.
  Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.
• Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed.
  ■ Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
  Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.
• Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust.
  ■ Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust.
  For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power surges.
  Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe operating condition.
• Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qualified service personnel.

This device should not be used in an environment that exceeds 40° C (104° F).

SAVE THE ABOVE INSTRUCTIONS

Temperature Requirements

The Network Extender is capable of operating in an ambient temperature range of 0^irc - 40^irc C, without any functional performance degradation.

FCC Part 15

This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

■ Reorient or relocate the receiving antenna.
■ Increase the separation between the equipment and receiver.
■ Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.

FCC Caution

Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

RF Exposure

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 11.8 inches (30 cm) between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Country Code selection feature to be disabled for products marketed to the US/CANADA.

Operation of this device is restricted to indoor use only.

Innovation, Science and Economic Development Canada statement:

This device complies with Innovation, Science and Economic Development Canada's licence-exempt RSSs. Operation is subject to the following two conditions:

(1) This device may not cause interference; and
(2) This device must accept any interference, including interference that may cause undesired operation of the device.

This radio transmitter (ISED: 6670A-SBXAC1200P) has been approved by Innovation, Science and Economic Development Canada to operate with the antenna types listed below with the maximum permissible gain indicated. Antenna types not included in this list, having a gain greater than the maximum gain indicated for that type, are strictly prohibited for use with this device.

(i) the device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;

(ii) for devices with detachable antenna(s), the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall be such that the equipment still complies with the e.i.r.p. limit;
(iii) for devices with detachable antenna(s), the maximum antenna gain permitted for devices in the band 5725-5850 MHz shall be such that the equipment still complies with the e.i.r.p. limits specified for point-to-point and non-point-to-point operation as appropriate; and
(iv) the worst-case tilt angle(s) necessary to remain compliant with the e.i.r.p. elevation mask requirement set forth in Section 6.2.2(3) shall be clearly indicated.

Operations in the 5.25-5.35GHz band are restricted to indoor usage only.

Avertissement :

Radiation Exposure Statement

This equipment complies with Canada radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 30cm between the radiator & your body.

Please do not dispose of this product or any included electronic accessories, i.e., power supply or battery, with your residential or commercial waste. ARRIS devices may be disposed of through the ARRIS Product Recycling program, further described on the Corporate Responsibility page of the ARRIS website. Go to http://www.arris.com, scroll to the bottom of the page, and click Corporate Responsibility.

You may also contact your local community authorities for information regarding where you may dispose of your ARRIS devices.

Product Overview

Introduction

The SURFboard SBX-AC1200P Network Extender lets you transmit and receive data over power lines in your home. The SURFboard SBX-AC1200P Network Extender connects directly to any outlet in your home to extend and enhance your network connectivity.

White spherical object with 'ARRIS SURFboard' branding and green stripe, no readable text or symbols beyond branding.

About The Network Extender

The SBX-AC1200P Network Extender has the following features:

RipCurrent™ Gigabit home networking (G.hn) transmits and receives data over your home power lines.
■ Supports multiple extenders on the same network.
■ Easy plug-and-play installation.
■ Compatible with most routers, gateways, and cable modems.

What is RipCurrent?

SURFboard RipCurrent is a technology that allows you to set up a high-speed home network that uses existing AC wiring and outlets. There's no need to run additional cables; your devices can communicate at data rates up to 1 Gbps using the network of power lines that already exists in your home.

The SBX-AC1200P uses its power plug to connect to the power lines that already exist in your home. RipCurrent is based on G.hn Power Line Communication (PLC), which is an ITU Specification managed by the HomeGrid™ Forum. This technology allows the SBX-AC1200P to distribute all data to each of the AC power outlets in the home. With a corresponding G.hn router, your network can be extended to any room, including basements, garages, or far reaching bedrooms. Connect entertainment devices, security cameras, gaming consoles, managed appliance, anything that uses IP (Internet Protocol).

The G.hn technology is more robust than previous home power line communication implementations to give you better ‘real world’ throughput and stability. G.hn proves much more efficient in an environment with multiple power line networks (such as apartment buildings or office buildings) with the capability of recognizing up to 250 other networks to avoid interference. G.hn communications are encrypted using the advanced standard AES 128-bit encryption for secure transmissions.

In order to ensure the best performance of your G.hn network, we recommend that you only use 3-prong grounded outlets. A 2-prong outlet will operate sufficiently, but with a lower throughput speed.

What's in the Box?

Make sure you have the following items before proceeding:

■ SURFboard SBX-AC1200P Network Extender.
■ Quick Start Guide.
- Ethernet cable.
■ Warranty card.

System Requirements

■ Two or more wireless- or Ethernet-enabled computers, printers, smart TVs, or other devices that you want to connect.
■ 120VAC home wiring.
■ Two or more G.hn-capable devices, such as two SURFboard SBX-AC1200P Network Extenders, or any SURFboard Router with G.hn capability along with this SBX-AC1200P Network Extender.

About this Manual

This manual covers the SURFboard SBX-AC1200P Network Extender. The model number is on the label affixed to the back of the Network Extender.

1. QR Code.
2. MAC address.
3. Serial number.
4. Model number.

Contact Information

Please visit the ARRIS Support website http://www.SURFboard.com/Support/SBX-AC1200P for self-help technical support and product documentation. We can also provide technical assistance via chat and email on the support website. ARRIS Support is available by phone at 877-466-8646. Please be prepared to provide your product's model number and serial number, which can be found on the Network Extender's label.

For information on additional SURFboard products, or to purchase SURFboard products (including other RipCurrent-enabled devices), visit http://www.surfboard.com.

For informational videos and tutorials about this and other ARRIS products, visit the ARRIS Everywhere YouTube channel at https://www.youtube.com/user/ARRISmarketing/featured.

Installing the Network Extender

Caution: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product.

If you are installing a Gigabit home networking router (SURFboard or a third-party router) with your SBX-AC1200P, please refer to the Installation and Configuration documentation for your device for setup instructions.

LED Indicators

The Network Extender has the following indicators:

1. Primary LED: indicates the status of the device (normal operation, WPS pairing mode, start-up mode, error).

2. G.hn Link Quality LED: indicates the signal quality of the G.hn link and status of data transmission.

3. G.hn Pairing LED: indicates the logical network connection status (not connected, connecting/pairing, connected/paired).

4. 2.4 GHz Wi-Fi LED: indicates the state of the 2.4 GHz wireless interface.

5. 5 GHz Wi-Fi LED: indicates the state of the 5 GHz wireless interface.

6. Ethernet 10/100 Mbps link/activity LED: indicates the status of the 10/100 Mbps link.

7. Ethernet 1 Gbps link/activity LED: indicates the status of the 1 Gbps link.

Indicator Lights for the SBX-AC1200P

The Network Extender has several LED indicator lights to assist in troubleshooting.

LED	Color/Behavior	Description
Primary LED	Solid green	Normal operation.
Flashing amber W	PS pairing mode.
	Flashing red	Start-up mode, or error.
G.hn Link Quality	Solid green	Excellent link (at least 80 Mbps).
	Flashing green	Receiving/transmitting data, excellent link.
	Solid amber	Good link (between 40 Mbps and 80 Mbps).
	Flashing amber	Receiving/transmitting data, good link.
	Solid red	Fair link (less than 40 Mbps).
	Flashing red	Receiving/transmitting data, fair link.
Off No link.	Solid green	Pairing complete (encrypted). Connected to G.hn network with encryption enabled.
	Flashing green	Pairing in progress (encrypted). Trying to connect to G.hn network.
	Solid red Connection	complete (unencrypted). Connected to G.hn network without encryption.
	Flashing red	Connection in progress (unencrypted). Trying to connect to G.hn network.
	Off No link.
2.4 Ghz Wi-Fi LED	Solid green	2.4 Ghz wireless interface enabled, but no activity.
	Flashing green	2.4 GHz wireless interface activity.
5 Ghz Wi-Fi LED	Solid green	5 Ghz wireless interface enabled, but no activity.
	Flashing green	5 Ghz wireless interface activity.
Ethernet 10/100 Mbps link/activity	Solid amber 10/100 Mbps Ethernet link activated, but no activity.
	Flashing amber	10/100 Mbps Ethernet activity.
Ethernet 1 Gbps	Solid green	1 Gbps Ethernet link activated, but no activity.
link/activity	Flashing green 1 Gbps	Ethernet activity.

Connectors and Controls

The Network Extender has the following connectors and controls:

1. Ethernet: Used to connect the Network Extender with a client device such as a computer, printer, gaming console, router, and so on.

2. G.hn Pairing button: Creates an encrypted network to connect with other devices.

Note: If you hold the Pairing button for more than 15 seconds, the Network Extender resets its pairing defaults (that is, it loses any encrypted connection that it may have with other devices).

1. Reset button: Can be used either to reset the Network Extender to its factory settings or to restart the Network Extender. Use a pointed non-metallic object to press and hold this button.

- Press and hold this button for three to five seconds to restart the Network Extender as if you power cycled the device.

- Press and hold this button for more than 10 seconds if you want to reset the Network Extender to its factory default settings and restart the device. Any customized settings that you have set will be lost.

Configuring and Installing the Network Extender

In order to use Gigabit home networking (G.hn), you must have at least two G.hn devices connected to your power grid. The devices will begin to communicate with each other as

soon as they detect each other over the power grid. You can add additional devices later to expand your network.

You can use the RipCurrent network by just plugging in two or more G.hn-enabled devices into the electrical outlets in your home.

Pairing Devices Over an Encrypted Connection (Advanced)

To increase security, you can choose to pair the devices with each other over an encrypted connection. This step creates an encrypted network between two or more G.hn devices on a power grid. It also helps you to secure your local area network (LAN) by randomizing your domain name and password. Once your devices are paired over an encrypted connection, then any devices that have not been paired will not be able to connect to your network.

Important: If your Network Extender is not paired to another device over an encrypted connection, then the G.hn Pairing LED will appear red to indicate that the connection is not encrypted.

Follow these steps to create an encrypted connection and install your first G.hn devices:

1. Plug in both devices in a location where you can see and easily access both devices. Power up both devices and wait for two minutes for the devices to fully boot before proceeding.
2. Press the G.hn Pairing button on your Network Extender to initiate pairing on your Network Extender. Hold the button for two to three seconds and then release the button. The Pairing LED (3 in the illustration shown below) begins to flash green.

1. Go to the second device and follow the steps required to initiate pairing on that device. (These steps may be different, depending on the model number and manufacturer of the second device.)

2. When the devices begin communicating with each other, the Pairing LED 3 on the Network Extender begins to flash green.

3. When the Pairing LED stops flashing and becomes solid green (for an encrypted connection) or solid red (for an unencrypted connection), the pairing process is complete. It may take up to 60 seconds for the pairing process to complete.

4. Once the pairing process is complete, you can unplug the devices from the wall and move them to their permanent locations throughout the house. Use the enclosed Ethernet cable to connect the client device, such as a computer, TV, or game console.

Important: When you move the Network Extender to its permanent location, remember that your goal is to extend your current network. Be sure that you place the Network Extender in an area where the router signal is weak or non-existent. It should not be placed in close proximity to the router.

Repeat these steps to add additional devices to an existing G.hn network.

Note: The Link Quality LED 2 indicates the signal quality of the G.hn link. Green indicates an excellent link, amber indicates a good link, and red indicates a fair link. If the LED is red, you may want to move your Network Extender to a new location to see if you can improve the quality of your G.hn link.

Note: If your pairing is not successful, you can reset the G.hn settings for the Network Extender by pressing and holding the Pairing button for at least 15 seconds. Then, test your connection in unencrypted mode before trying again to pair again.

Note: If you are creating a new network, all of your devices must be set to the factory default settings before you begin. You must reset any devices that have been previously installed.

If you are adding a Network Extender to an existing network, then the Network Extender must be reset to its factory settings. (However, the Router does not need to be reset.) For more details, see the Quick Start Guide for your Network Extender.

Creating a G.hn Network with a Non-G.hn Router

If your router is not G.hn-capable, you can still create a G.hn network in your home using your SBX-AC1200P and another Network Extender. Use the enclosed Ethernet cable to attach your SBX-AC1200P to a LAN port on your router. The SBX-AC1200P will transmit data from your router over your home's electrical wiring.

You will need a second Network Extender to complete your G.hn network. Ideally, you should connect an SBX-1000P to your router to transmit data over your home's electrical wiring, and then install an SBX-AC1200P in a dead zone to extend your WiFi network into that area. Follow the instructions in Configuring and Installing the Network Extender (page 17) to connect the devices and complete your G.hn network.

Managing Your Network Extender

Use the ARRIS SURFboard Manager app or the Network Extender Web Manager to view and monitor the configuration settings and operational status of your SBX-AC1200P.

Note: To be sure that you access the Web Manager on the correct device, please unplug all other Network Extenders on the network. Attach each unit directly and configure each one individually. See Setting Up Unique IP Addresses (page 32) for more information.

Use the ARRIS SURFboard Manager App

The ARRIS SURFboard Manager app is available for Android ^™ and Apple ^® mobile devices at no charge. You can download it on Google Play ^™ or on the App Store ^® .

The app lets you manage the SBX-AC1200P directly from your mobile devices. Use the ARRIS SURFboard Manager to view connected devices on your network, manage parental controls, and set other network parameters. Once you have connected your mobile device to the SBX-AC1200P, then you can view and manage the SBX-AC1200P either locally on the network or remotely.

The ARRIS SURFboard Manager lets you scan the QR code on your Network Extender's security label to automatically connect the Network Extender with your mobile device.

The SBX-AC1200P Quick Start Guide also includes QR codes to download this User Guide or connect to the ARRIS Everywhere YouTube channel.

Note: In order to connect your mobile device to the SBX-AC1200P using the QR code, your network must be using the default network name and Wi-Fi security password.

You can download the ARRIS SURFboard Manager on Google Play or on the App Store. Follow the instructions in the app to connect and manage your Network Extender.

Setting Up a Static IP Address

In order to use the Ethernet port on your SBX-AC1200P to view the Network Extender Web Manager, you must set up a static IP address on the computer that you will use to access the Network Extender Web Manager. Use the following procedures to set up a static address of 192.168.100.253 to the computer that you will use to access the configuration screens.

Important: When you have finished configuring your Network Extenders, you must also follow these procedures to return your computer to its original IP and subnet settings.

Setting Up a Static IP Address in Windows 7, Windows 8, or Windows 10

1. Click the Start menu and type network and sharing into the Search box.
2. Select Network and Sharing Center when it appears.
3. Click Change adapter settings from the left-side menu.
4. Right-click on your local area connection icon and select Properties.

Note: You may have more than one Internet connection listed here. If so, you will need to determine which adapter is your connection to the Internet.

1. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.

2. Click Use the following IP address and enter the following values:

• In the IP address field, enter 192.168.100.253.
• In the Subnet mask field, enter 255.255.255.0.

1. Click OK, and then click OK to close the Local Area Connection Properties window.

Important: When you have finished configuring your Network Extenders, you must also follow these procedures to return your computer to its original IP and subnet settings.

Setting Up a Static IP Address in Mac OS X

1. From the Apple menu, click System Preferences, and then click Network.
2. Click Advanced.
3. Click TCP/IP.
4. In the Configure IPv4 field, select Manually.
5. In the IPv4 Address field, enter 192.168.100.253.
6. In the Subnet Mask field, enter 255.255.255.0.
7. Click OK, and then click Apply.

Important: When you have finished configuring your Network Extenders, you must also follow these procedures to return your computer to its original IP and subnet settings.

Start the Network Extender Web Manager

Important: Before you can start the Network Extender Web Manager, you must set up a static IP address on the computer that you want to use to access the Network Extender Web Manager. See Setting Up a Static IP Address (page 19) for more information.

Important: If you access the Web Manager through the default IP address (192.168.100.254), you should unplug all of your SBX-AC1200P devices except for the one you are trying to manage. This will help to ensure that you are communicating with the correct device.

Important: If you are operating your SBX-AC1200P as a Wi-Fi Router instead of a Network Extender, then you must use Wi-Fi to access the SBX-AC1200P Web Manager. See Operating Your SBX-AC1200P as a Router (page 35) for more information.

1. Use the enclosed Ethernet cable to connect to the Ethernet port on the bottom of the Network Extender. Insert the other end of the Ethernet cable into your computer's Ethernet port.
2. Open a browser window on your computer and navigate to http://192.168.100.254. The login screen appears.
3. Type the default user name and password. Both entries are case-sensitive.
   Username: admin
   Password: password
4. Click Login to open the SBX-AC1200P Web Manager. The SBX-AC1200P Main Screen appears.

Note: Your default password is password, and it is case-sensitive. We strongly recommend that you change the login password to prevent unauthorized access. See Change the Default User Name and Password (page 30) for more information.

Network Extender Web Manager Menu Options

Main Menu Buttons

The SBX-AC1200P main menu buttons are displayed along the top of the SBX-AC1200P Web Manager screen. To display the drop-down submenu options, click the menu button.

Main Menu Links

The SBX-AC1200P main menu and related submenu option links are also displayed along the bottom of the SBX-AC1200P Web Manager screen. To open a submenu option, click the link.

HOME	STATUS	BASIC	ADVANCED	WIRELESS	HELP
	Product Information	Setup	RipCurrentTM (G.hn)	802.11 Radio	Overview
	Security	Backup and Restore		Primary Network Settings	About
	Router Upgrade	LED Control		Guest Network Settings
				Access Control
				Quality of Service
				Media
				Advanced

Menu Option Function
Home	Displays the Quick Start Wizard main screen.
Status	Provides information about the Network Extender hardware and software, MAC address, Network Extender IP address, serial number, and related information.Additional screens provide diagnostic tools and also allow you to change your Network Extender user name and password.
Basic	Configures the Network Extender IP-related configuration data, including Network Configuration, WAN Connection Type, DHCP, and DDNS.
Advanced	Controls Internet protocols which configure and monitor how the Network Extender routes IP traffic on the SBX-AC1200P.
Wireless	Configures and monitors the Network Extender wireless networking features.
Help	Provides general information to help you set up your home network.

Get Help

You can choose any of the following three options to obtain help information for any SBX-AC1200P Web Manager function. General help information is available for any SBX-AC1200P menu option when you click the Help button on that page.

■ Help Overview (page 23).
■ Help Links (page 24).
■ Field Level Help (page 24).

Help Overview

General help information is available when you click Help, Overview on the SBX-AC1200P Main Menu.

Help - Overview

There are two ways to connect a device to the network: wired and wireless. Both have their strengths and weaknesses.

Wired Connections

Wired connections using Ethernet (also called Cat-5 cables) are easy to install and provide the fastest data connections. However, devices need to be close to the SBX-AC1200P or you need to have cables in place and the device cannot be easily moved around while you are using it.

If you can use a wire to connect the device, Ethernet is your best option. To connect a device using an Ethernet cable, plug one end of the cable into the SBX-AC1200P and the other end into the device you are connecting. That's it, you're done. No changes are needed in the SBX-AC1200P and you probably will not need to make changes to the device.

Wireless Connections

Wireless connections (also called Wi-Fi or 802.11) are flexible and more than fast enough for most of the common uses of the network, especially when 802.11n is used. The most important thing to ensure is that wireless security in enabled.

The placement of the SBX-AC1200P is also important to have the best performance. The SBX-AC1200P should be placed in as central a location within your home as possible.

The easiest way to set up the wireless network is to use the quick start wizard on the home page. This page has all of the settings that you need to set up your SBX-AC1200P.

First, select a name for your network. You should choose a name that is easy to remember but is also unique. This name is how devices know which network to join.

Second, select a passphrase that will be used to protect your wireless network from intruders and eavesdroppers. Again, this should be a unique phrase that is easy to remember but not easy for someone to guess.

You now have the wireless network set up. Next you need to put the network passphrase into each of the devices that you wish to connect to the network. Once this is done, these devices can join the network whenever they are in range of the SBX-AC1200P.

Help Links

Provides a concise list of your configuration settings with applicable links for easy access when you click Help, About on the SBX-AC1200P Main Menu. The link opens the related configuration screen.

Help - About This SBX-AC1200P

Your ARRIS SBX-AC1200P is one of the most advanced router available. Most common problems are easily solved by using the setup wizard and following the instructions provided on the setup pages. Occasionally you may need to call your service provider for assistance. When you do, the information displayed below will help provide a speedy resolution to your problem.

My SBX-AC1200P's serial number is F9ERU4222100026.

The MAC Address is D4:04:CD:FE:F2:D7

The firmware Version is 1.0.0-B00

The SBX-AC1200P has been running for 00 days 00h:12m:07s

The wireless radio is 2.4 GHZ and set to enable.

The wireless radio is 5 GHZ and set to enable

The Wireless - Primary Network 2.4 GHz SSID is SURFboard-F2D7 and encryption type is WPA2-PSK

The Wireless - Primary Network 5 GHz SSID is SURFboard-F2D75G and encryption type is WPA2-PSK

The guest network is disable

The number of wireless client(s) connected 0

The wireless access control list for 2.4GHz is Disable and has 0 entries.

The wireless access control list for 5GHz is Disable and has 0 entries

Wireless QoS (WMM) is enable.

Field Level Help

More specific help information is available throughout the web manager for field level help when you click Help located to the right of the applicable field (see sample screenshot below).

View the Network Extender Product Information

The Status Product Information screen displays general product information, including the software (or firmware) version and the current network connection status of the Network Extender.

To open the Status Product Information page:

1. Click Status on the SBX-AC1200P Main Menu.

2. Click Product Information from the Status submenu options.

3. Click the Refresh button (F5) in your web browser to reload the information on the screen.

Information
Hardware Version	REV.1
Software Version	1.0.0-B00
Serial Number	F9ERU4222100C26
Status
Up Time	00 days 00h:09m:45s

Disable LEDs on the Back Panel

The Basic LED Control screen lets you disable the LEDs on the back panel of your Network Extender, if you want.

To disable the LEDs on the back panel:

1. Click Basic on the SBX-AC1200P Main Menu.

2. Click LED Control from the Basic submenu options.

1. In the LEDs field, select Disabled.

2. Click Apply.

Back Up Your Network Extender Configuration

You can save a backup copy of the current configuration settings to your local computer. You can use the backup file to restore your custom settings in the event that you made changes that you no longer want.

Caution: We highly recommend that you perform the configuration backup using the SBX-AC1200P default login username and password.

To create a backup copy of your configuration settings:

1. Click Basic on the SBX-AC1200P Main Menu.

2. Click Backup and Restore from the Basic submenu options.

1. Click Backup to create a backup file of your SBX-AC1200P configuration settings. Follow the on-screen prompts to save the configuration file.

Restore Your Gateway Configuration Settings

Caution: This action will delete your current SBX-AC1200P configuration settings and allow you to restore a previously saved gateway configuration.

Note: After the configuration settings are restored, the SBX-AC1200P will automatically reboot and you will have to log on using the default username (admin) and password (password).

1. Click Basic on the SBX-AC1200P Main Menu.
2. Click Backup and Restore from the Basic submenu options.
3. Click Browse to search for a previously saved configuration file from the Downloads folder on your computer.
4. Click Restore. The SBX-AC1200P will automatically reboot.

Restart Your Network Extender

At some point during operation, you may have to restart or reboot your SBX-AC1200P. This will not affect your configuration settings.

There are two methods for restarting your Network Extender:

■ Restart the Network Extender Using the Reset Button (page 26)
■ Restart the Network Extender Using the Network Extender Web Manager (page 27)

Restart the Network Extender Using the Reset Button

To restart the Network Extender as if you power cycled the device:

1. Insert a pointed, non-metallic object into the indented Reset button on the bottom of the SBX-AC1200P. See Connectors and Controls (page 16) for more information.
2. Press the button and release in three to five seconds.

Caution: Be sure that you release the button in less than five seconds. If you hold the button for more than 10 seconds, the SBX-AC1200P resets and restores all of its factory default settings.

Restart the Network Extender Using the Network Extender Web Manager

To restart your Network Extender as if you power cycled the device:

1. Click Status from the configuration screen and select Security.
2. In the Reboot section, select Yes and click Apply.

1. Follow the prompts on the screen to restart your Network Extender and log back in.

Reset Your Network Extender to Factory Settings

If necessary, you can reset or restore the SBX-AC1200P configuration settings, including your password, back to the default factory settings. There are two methods for resetting the configuration on the SBX-AC1200P:

■ Reset the Network Extender Using the Reset Button (page 27)
■ Reset the Network Extender Using the Network Extender Web Manager (page 28)

Caution: This action will delete your current configuration settings (including your login password) and restore the configuration back to the factory defaults.

Note: After the configuration settings are restored, the Network Extender will reboot, and you will have to log on using the default login password (password).

Reset the Network Extender Using the Reset Button

Caution: This procedure will delete your current configuration settings (including your login password) and restore the configuration back to the factory default settings.

To reset your Network Extender to factory default settings:

1. Insert a pointed, non-metallic object into the indented Reset button on the bottom of the SBX-AC1200P. See Connectors and Controls (page 16) for more information.
2. Press and hold for at least 10 seconds, and then release.

Reset the Network Extender Using the Network Extender Web Manager

Caution: This procedure will delete your current configuration settings (including your login password) and restore the configuration back to the factory default settings.

To reset your Network Extender to factory default settings:

1. Click Status from the configuration screen and select Security.

2. In the Restore Factory Defaults section, select Yes and click Apply.

1. Follow the prompts on the screen to reset your Network Extender. Do not power off the Network Extender while it is resetting. The Network Extender will automatically reboot when the reset is complete.

2. Log back in using the default password (password).

Update Your Network Extender Firmware

You can update the firmware on your SBX-AC1200P Network Extender when ARRIS releases new firmware versions. The new firmware releases may contain updates for operational improvements or resolutions to problems. These updates will not delete or overwrite your personal user settings such as your password.

To load the new firmware release onto your SBX-AC1200P Network Extender:

1. Download the latest firmware release from http://www.SURFboard.com/Support/SBX-AC1200P. Save the firmware file to your hard drive.

2. Click Status from the configuration screen and select Router Upgrade from the drop-down menu.

1. Click Browse to locate the new firmware file.

2. Select the new firmware file and click Open.

3. Click Upload to load the new firmware onto your SBX-AC1200P Network Extender.

Update Your Network Extender Firmware From A RipCurrent Wi-Fi Router

You can also update the firmware for your SBX-AC1200P if it is connected to a RipCurrent Wi-Fi Router. To update the firmware using this procedure:

1. Be sure that your SBX-AC1200P is connected to your Wi-Fi Router and communicating over your electrical network.
2. Open a web browser on the computer connected to your Wi-Fi Router.
3. Navigate to http://mysurfboard.local and login using your username and password.
4. Click Advanced on the Main Menu, and click Wireless Extender from the Advanced submenu options. The Wireless Extender screen appears.
5. In the Extenders section of the Wireless Extenders screen, find the IP address for your SBX-AC1200P.
6. Open a new tab in your browser.
7. In the address bar, type the IP address of the SBX-AC1200P (the address that you found in step 5) and press Enter. The Web Manager for the SBX-AC1200P appears.
8. Choose the option to register your device, if you have no already done so.
9. Follow the on-screen instructions to update your SBX-AC1200P.

Exit the SBX-AC1200P Web Manager

To log out and close the SBX-AC1200P Web Manager:

- Click Logout button located in the upper right corner of the SBX-AC1200P Web Manager screen.

Protecting & Monitoring Your Wireless Network

After you have successfully connected the SBX-AC1200P and your wireless devices, you should configure the network extender to protect your wireless network from unwanted and unauthorized access by any wireless devices that are within range of your wireless network. Although security for the SBX-AC1200P is already configured, you can use the SBX-AC1200P Web Manager to set the level of security and access that you want on your home network.

Prevent Unauthorized Access

Caution: To prevent unauthorized access and configuration to your wireless network, we highly recommend that you immediately change the default user name and password after connecting to the Internet and logging on to the SBX-AC1200P for the first time.

One of the most important recommendations for securing your wireless home network is to change the default administrator password on your SBX-AC1200P and other wireless devices as well. Default passwords are commonly used and shared on the Internet.

To help secure your wireless home network, it is recommended that you follow these best practices for user passwords:

■ Always create a secure password or pass phrase that is not easily guessed.
■ Use phrases instead of names so that it may be easier for you to remember.
■ Use a combination of upper and lowercase letters, numbers, and symbols.
■ Continue to change your administrator password on a regular basis.

Change the Default User Name and Password

To change the default user name:

1. Log in to the SBX-AC1200P from any web browser on the computer connected to the SBX-AC1200P.
2. Type the SBX-AC1200P Web Manager IP address, http://192.168.100.254, in the Address bar and then press Enter. The Login screen appears.

3. Type the default username and password as they appear below:

4. Username: admin

5. Password: password

6. Click Login to open the SBX-AC1200P Web Manager. The Status Connection screen appears.

7. Click the Status menu button and then click Security to display the Status Security screen.

8. Confirm that Change Username is displayed in the drop-down selection box.

9. Complete each field entry, but note the following:

- All fields (for example, Current Username & Current Password) are case-sensitive.

Note: The first time that you log in, the Current Username is admin and the Current Password is password.

• Make sure No is selected under Restore Factory Defaults.

1. Click Apply to update your user name.

2. Click the drop-down arrow to select Change Password.

1. Complete each field entry, but note the following:

• All fields are case-sensitive.
• The Username is your new user name, if you changed it.
• Make sure No is selected for Restore Factory Defaults.
• Find a secure place to write down and keep your new user name and password.

1. Click Apply to update your password.

Setting Up Unique IP Addresses

In order to reach the configuration screens for a particular Network Extender, you must use an Ethernet cable to connect your computer to that Network Extender and then use a browser to navigate to http://192.168.100.254. This is the standard factory configuration for each Network Extender.

Note: To be sure that you access the Web Manager on the correct device, please unplug all other Network Extenders on the network. Attach each unit directly and configure each one individually.

Advanced users may want to consider setting up a unique IP address for each extender on the network. By doing so, you can connect your computer to any Network Extender in the network and then configure any Network Extender by navigating to the unique IP address for that device. The procedure to set up unique IP addresses for each Network Extender is outside the scope of this guide.

Restrict Wireless Access

You can restrict access to your wireless network based on MAC address.

To restrict access to your wireless network:

1. Click Wireless on the SBX-AC1200P Main Menu.
2. Click Access Control from the Wireless submenu options.

1. Select the tab for the band whose access you want to restrict.
2. In the Selected Network field, choose the network for which you want to restrict access.

3. In the MAC Restrict Mode field, select one of the following:

4. Select Allow if you want to allow access to the devices that you specify (and deny all others).

5. Select Deny if you want to deny access to the devices that you specify (and allow all others).

6. Use the MAC Address List fields to identify a list of devices.

7. Click Apply.

Prioritize Network Traffic Based on Media Type

Wi-Fi Multimedia (WMM) allows you to prioritize network traffic based on its media type. You can configure the quality of service (QoS) parameters for WMM.

To configure your quality of service parameters:

1. Click Wireless on the SBX-AC1200P Main Menu.

2. Click Quality of Service from the Wireless submenu options.

1. Choose your configuration settings, and click Apply.

Configure Wireless Media Settings

1. Click Wireless on the SBX-AC1200P Main Menu.
2. Click Media from the Wireless submenu options.

1. Select the tab for the band whose settings you want to configure.
2. Choose your configuration settings, and click Apply.

Operating Your SBX-AC1200P as a Router

You can choose to operate your SBX-AC1200P as a Wi-Fi router instead of a Network Extender. If you do this, the Ethernet port on the bottom of the device becomes a WAN port instead of a LAN port. In other words, you will use an Ethernet cable to connect the Ethernet port on your SBX-AC1200P directly to your modem, and your SBX-AC1200P will use Wi-Fi to connect to client devices. You will also use Wi-Fi to access the Web Manager.

If you operate your SBX-AC1200P as a Wi-Fi router, you will also find additional configuration screens available in the Web Manager. This section describes those additional configuration screens.

Configure Your SBX-AC1200P To Operate as a Router

To configure your SBX-AC1200P to operate as a Router instead of a Network Extender:

1. Click Basic on the SBX-AC1200P Main Menu.
2. Click Setup from the Basic submenu options.

1. In the Gateway Mode field, select Router.

2. Click Apply.

Important: Once you configure your SBX-AC1200P to operate as a Wi-Fi Router instead of a Network Extender, you can no longer use the Ethernet port to configure the SBX-AC1200P. If you want to make additional changes to the SBX-AC1200P, you will need to connect wirelessly.

Test Your Connection

The Status Diagnostics screen lets you perform a series of tests to make sure that your SBX-AC1200P is connected and displays information about the ping test parameters.

To run a ping test:

1. Click Status on the SBX-AC1200P Main Menu.

2. Click Diagnostics from the Status submenu options.

1. In the Select Utility section, select the kind of test that you want to run.
2. In the Ping Test Parameters section, set the parameters that you would like to use for your test.
3. Click Start Test to begin the test. The results will appear in the box at the bottom of the screen.

Set Up DHCP

The Basic DHCP screen lets you manually assign IP addresses to devices on your LAN.

To configure your LAN:

1. Click Basic on the SBX-AC1200P Main Menu.

2. Click DHCP from the Basic submenu options.

LAN Network Configuration
LAN IP Address	192.168.0.1	Help
Enable DHCP Server	Enabled	Help
Starting Local Address	192.168.0.2	Help
Max Number of Network Devices	253	Help
Lease Time	86400	Help
Apply

Reserved IP Client List
IP Address	Name	MAC Address
	Add Delete

Attached Client List
	IP Address	Name	MAC Address	Type
○	192.168.0.2	LP-BLEWIS-01	28:D2:44:8A:98:C5	Ethernet
		Refresh Reserve

1. In the LAN Network Configuration section, choose the settings that you would like to apply to your LAN, and click Apply.
2. In the Reserved IP Client List section, click Add to set up a list of IP addresses that you want to reserve.
3. In the Attached Client List section, select the IP address of any clients that you want to reserve, and click Reserve.

Set Up Dynamic DNS

The Basic DDNS screen uses dynamic DNS to let you give your SBX-AC1200P a "friendly" name, for example, in case you are setting up a web server in the home. Most users will not need to set up dynamic DNS.

If you do need to set up dynamic DNS:

1. Click Basic on the SBX-AC1200P Main Menu.

2. Click DDNS from the Basic submenu options.

1. In the DDNS Service field, select the DDNS service that you are using.
2. In the Username field, type the username associated with the DDNS account.
3. In the Password field, type the password associated with the DDNS account.
4. In the Host Name field, type the "friendly" name that you want to assign to your SBX-AC1200P.
5. Click Apply to save your changes.

Set Up Firewall Protection

You can set up firewall filters and firewall alert notifications on your wireless home network. You can also block Java Applets, Cookies, ActiveX controls, popup windows, Proxies, and website access.

To set the firewall protection level:

1. Click Firewall on the SBX-AC1200P Main Menu.

2. Click Protection Level from the Firewall submenu options.

Allowed Services

No Services Are Restricted

1. Click the Firewall Protection Setting drop-down button to select the firewall protection level.

Possible values:

• Off.
• Low.
• Medium.
  • High.

Note: Selecting Off will disable firewall protection on your home network. Your computer(s) and other Ethernet-enabled devices on your network will be at risk for possible attacks from viruses and hackers.

1. Use the IPv6 Firewall Protection drop-down button to turn firewall protection on or off for IPv6 connections.
2. Select each Web filter that you want to set for the firewall and then click Apply.

Set Up Firewall Event Log Notifications

When a firewall attack is detected on your home network, a separate email alert notification is generated and a local log or report of the event is created. You can set up automatic email alert notifications for whenever a firewall attack is detected on the SBX-AC1200P.

To set up Firewall Event Log notifications:

1. Click Firewall on the SBX-AC1200P Main Menu.
2. Click Local Log from the Firewall submenu options.

1. Enter your email address in the Contact Email Address field.
2. Enter the name of the email server in the SMTP Server Name field. Check with your service or email provider.
3. Enter the user name for your email account in the SMTP Username field.
4. Enter the password for your email account in the SMTP Password field.
5. Select Enable in the E-mail Alerts field to allow for automatic Email alerts.
6. Click Apply.

Set Up Parental Controls

You can set up the following Parental Controls on your home network:

■ Block access to specific Internet sites.
■ Block access to specific MAC addresses.
■ Set time limitations for computer usage or Internet access.

Note: Any Parental Control filters that do not include assigned ports will apply to all ports. This also applies to MAC addresses as well.

You can also link each user on your network to specified rules for login, time-access, and content filtering.

To set Parental Controls:

1. Click Firewall on the SBX-AC1200P Main Menu.

2. Click Parental Control from the Firewall submenu options.

Create

Display Filters

Description

MAC Address

URL

Days

Time Start

Time End

Port Start

Port End

Prot

Allow/ Block

Enabled

Remove All

1. Follow the directions in the following sections to set up different kinds of filters.

Note: You can set up multiple filters, if necessary. For example, suppose you want to block certain websites at all times, but you also want to block all web browsing on weekdays between 2:00 and 5:00 p.m. You would follow the steps in To Block Certain URL Addresses (page 41) to set up a filter to block that website at all times. Then you would use To Block All Web Browsing (page 42) to set up a different filter to block all web browsing during the times you specify.

To Block Certain URL Addresses

1. At the top of the screen, click the drop-down box and select Block URL.

1. Enter a name to identify this user profile in the Description field.
2. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating Parental Controls in the MAC Address field.
3. Enter the web address of the Internet site that you want to block in the URL field.
4. Select the days of the week that you want to block access.

5. Select the time range that you want to block access.

6. In the Enabled field, select On or Off to enable or disable this Parental Control restriction.

7. Click Apply.

To Block All Web Browsing

1. At the top of the screen, click the drop-down box and select Block Web Browsing.

Display Filters
Description	MAC Address	URL	Days	Time Start	Time End	Port Start	Port End	Prot	Allow/ Block	Enabled	Remove All

1. Enter a name to identify this user profile in the Description field.
2. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating Parental Controls in the MAC Address field.
3. Select the days of the week that you want to block access.
4. Select the time range that you want to block access.
5. In the Enabled field, select On or Off to enable or disable this Parental Control restriction.
6. Click Apply.

To Block All Internet Use

1. At the top of the screen, click the drop-down box and select Block All Internet.

Display Filters
Description	MAC Address	URL	Days	Time Start	Time End	Port Start	Port End	Prot	Allow/ Block	Enabled	Remove All

1. Enter a name to identify this user profile in the Description field.
2. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating Parental Controls in the MAC Address field.
3. Select the days of the week that you want to block access.
4. Select the time range that you want to block access.
5. In the Enabled field, select On or Off to enable or disable this Parental Control restriction.
6. Click Apply.

To Set Up a Custom Filter

1. At the top of the screen, click the drop-down box and select Block Custom.

Display Filters
Description	MAC Address	URL	Days	Time Start	Time End	Port Start	Port End	Prot	Allow/ Block	Enabled	Remove All

1. Enter a name to identify this user profile in the Description field.
2. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating Parental Controls in the MAC Address field.
3. Enter the web address of the Internet site that you want to block in the URL field.
4. Enter the Start Port number and the End Port number, and select the Protocol that you want to use.
5. Select the days of the week that you want to block access.
6. Select the time range that you want to block access.
7. In the Enabled field, select On or Off to enable or disable this Parental Control restriction.
8. Click Apply.

Set Up Port Triggers

You can use Port Triggers to configure dynamic triggers to specific devices on the LAN. This allows special applications that require specific port numbers with bi-directional traffic to function properly. Applications such as video conferencing, voice, gaming, and some messaging program features may require these special settings.

Note: If you enable the firewall and set up custom port triggers, then you must configure the firewall to allow traffic through those custom ports. See Set Up Firewall Protection (page 38) for more information.

To configure Port Triggers:

1. Click Advanced on the SBX-AC1200P Main Menu bar.
2. Click Port Triggers from the Advanced submenu options.

1. Click Create Port Triggers to open the Add Port Triggering Entry window.

1. Enter the starting and ending port numbers for the port to be triggered in the Trigger Start Port and Trigger End Port fields.
2. Enter the starting and ending port numbers of the Port Trigger range in the Target Start Port and Target End Port fields.
3. Select TCP, UDP, or BOTH from the Internet Protocol field.
4. Select On to enable IP port triggers or Off to disable them.
5. Click Apply to create your port triggers.
6. Repeat steps 3 through 8 for each additional port trigger that you want to create.

Set Up Port Forwarding

You can use Port Forwarding to set up a computer or other network device on your home network (LAN) to be accessible to computers or other remote network devices on the

Internet. This allows you to open specific ports behind the firewall on your LAN to set up dedicated connections between your computer and other remote computers for online gaming or other online services. Some allowable services are predefined under the Commonly Forwarded Ports.

Note: It is recommended that you manually configure the TCP/IP settings listed below on the computer you are setting up for remote access. Otherwise, remote access to your computer will not be available on the Internet.

IP address
■ Subnet mask
■ Default gateway
■ DNS address (at least one)

To set up Port Forwarding:

1. Click Advanced on the SBX-AC1200P Main Menu bar.
2. Click Port Forwarding from the Advanced submenu options.

To Set Up Port Forwarding for IPv4 Addresses

Note: To map a port for IPv4, you would enter the range of port numbers that you want forwarded locally and the IP address for sending traffic to those ports. If you only want a single port specification, enter the same port number in the start and end locations for that IP address.

1. Click Create IPv4 to view the IPv4 Entry screen.

1. Do either of the following to set up the External IP Address:

2. Keep the IP Address set at 0.0.0.0 in the External IP Address field and then enter the port number in the Start Port field. Repeat the same port number in the End Port field. This allows incoming data traffic on the specified ports from any remote IP address.

3. Enter a specific remote IP address of your choice in the External IP Address field and then enter the specific port numbers in the Start Port and End Port fields. This allows incoming data traffic on the specified ports from only one remote IP address.

Note: To forward a range of ports, enter the first number of the port range in the Start Port field and the last number of the port range in the End Port field.

1. Do the following to set up your Local IP Address:

a. Enter the IP address of your local computer that you are setting up for port forwarding.
b. Enter the port number of your choice in the Start Port field. Repeat the same port number in the End Port field.

Note: To forward a range of ports, enter the first number of the port range in the Local Start Port field and the last number of the port range in the Local End Port field.

c. Enter a description to name the forwarded port you are creating.
d. Select TCP, UDP, or BOTH from the Internet Protocol drop-down list.
e. Select On to enable port forwarding or Off to disable it.

1. Click Apply.

To Set Up Port Forwarding for IPv6 Addresses

1. Click Create IPv6 to view the IPv6 Entry screen.

1. Enter the remote IP address of your choice in the External IP Address field. This allows incoming data traffic from only one remote IP address.

2. Do the following to set up your Local IP Address:

a. Enter the IP address of your local computer that you are setting up for port forwarding.
b. Enter the port number of your choice in the Start Port field. Repeat the same port number in the End Port field.

Note: To forward a range of ports, enter the first number of the port range in the Local Start Port field and the last number of the port range in the Local End Port field.

c. Enter a description to name the forwarded port you are creating.

d. Select TCP, UDP, or BOTH from the Internet Protocol drop-down list.
e. Select On to enable port forwarding or Off to disable it.

1. Click Apply.

Set Up the DMZ Host

Caution: The gaming DMZ host is not protected by the SBX-AC1200P Network Extender firewall. It is exposed to the Internet and thus vulnerable to attacks or hacking from any computer on the Internet. Consider carefully before configuring a device to be in the DMZ.

You can configure one computer on your home network to be the DMZ Host. That computer will operate outside of the SBX-AC1200P firewall and allow remote access from the Internet to your computer, gaming device, or other IP-enabled device. The DMZ Host feature will only allow outside users to have direct access to the designated DMZ Host device and not your home network.

To create the DMZ Host:

1. Click Advanced on the SBX-AC1200P Main Menu bar.
2. Click DMZ Host from the Advanced submenu options.

1. Enter the last one to three digits (from 2 to 254) of the IP address of the computer or gaming device that you are setting up as the DMZ host.
2. Click Apply.

Note: Remember to reset the IP address back to 0 (zero) to close all the ports when you are finished with the needed application. If you do not reset the IP address, that computer will be exposed to the public Internet.

Installation Scenarios

This section illustrates several different ways that the SBX-AC1200P Network Extender can be installed.

SBX-AC1200P Wireless Extender with a SURFboard G.hn-Enabled Router

graph TD
    A["SB Cable Modem"] --> B["SB G.hn-enabled Router"]
    B --> C["AC Wall Outlet"]
    C --> D["Gigabit Home Networking over existing AC wiring"]
    D --> E["PC"]
    E --> F["SBX-AC1200P Wi-Fi Extender"]
    F --> G["Ethernet"]
    G --> H["Game console"]
    style A fill:#f9f,stroke:#333
    style B fill:#f9f,stroke:#333
    style C fill:#ccf,stroke:#333
    style D fill:#cff,stroke:#333
    style E fill:#ffc,stroke:#333
    style F fill:#cfc,stroke:#333
    style G fill:#fcc,stroke:#333
    style H fill:#fcc,stroke:#333

Gigabit home networking throughout the house.

SBX-AC1200P Wireless Extender with a SURFboard Gateway and an SBX-1000P Extender

graph LR
    A["Global Grid"] --> B["SB Gateway with built-in cable modem"]
    B --> C["Ethernet"]
    C --> D["SBX-1000P Extender"]
    D --> E["Gigabit Home Networking over existing AC wiring"]
    E --> F["AC Wall Outlet"]
    E --> G["SBX-AC1200P Wi-Fi Extender"]
    G --> H["Tablet"]
    H --> I["Smart phone"]
    J["Wireless Clients"] --> K["5.62V"]

Any Internet connection device will work with the SBX-AC1200P, Cable, DSL, or Satellite modems.

Extend your current internet service to any room, including wireless connectivity.

SBX-AC1200P Wireless Extender with a SURFboard Cable Modem and an SBX-1000P Extender

graph TD
    A["Any Internet connection device"] --> B["SB Cable Modem"]
    B --> C["Ethernet"]
    C --> D["SBX-1000P Extender"]
    D --> E["Gigabit Home Networking over existing AC wiring"]
    E --> F["AC Wall Outlet"]
    E --> G["AC Wall Outlet"]
    F --> H["Room #1"]
    G --> I["Room #2"]

Add wireless capability to your current DSL, cable, or satellite modem.

SBX-AC1200P Wireless Extender with a SURFboard Wireless Router and an SBX-1000P Extender

graph LR
    A["Global Grid"] --> B["SB Cable Modem"]
    B --> C["SB Router without built-in G.hn capability"]
    C --> D["Ethernet"]
    D --> E["SBX-1000P Extender"]
    E --> F["Gigabit Home Networking over existing AC wiring"]
    F --> G["AC Wall Outlet"]
    F --> H["SBX-AC1200P Wi-Fi Extender"]
    H --> I["Tablet"]
    J["Smart phone"] --> K["Wireless Clients"]

Any Internet connection device will work with the SBX-AC1200P, Cable, DSL, or Satellite modems.

Extend your existing wired and wireless network to any room in the house.

SBX-AC1200P Wireless Extender with a SURFboard Cable Modem and Several G.hn-Enabled Devices

graph TD
    A["Network"] --> B["SB Cable Modem"]
    B --> C["SB Router without built-in G.hn capability"]
    C --> D["Ethernet"]
    D --> E["SBX-AC1200P Wi-Fi Extender"]
    E --> F["AC Wall Outlet"]
    F --> G["Gigabit Home Networking over existing AC wiring"]
    G --> H["G.hn-enabled Smart TV"]
    H --> I["G.hn-enabled Appliances"]
    I --> J["G.hn-enabled Electric Car Charger"]
    J --> K["Power Supply"]
    style A fill:#f9f,stroke:#333
    style K fill:#ccf,stroke:#333

Use the SBX-1000P to connect your other G.hn-enabled devices to the Internet.

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