ALF-10XUSB2C - Video Conferencing System Alfatron - Free user manual and instructions

Product Type	Video Conferencing System
Model	ALF-10XUSB2C
Sensor	1/2.9-inch high quality CMOS, 2.07 megapixel, 16:9
Optical Zoom	10X
Digital Zoom	10X
Video Resolutions	Up to 1920x1080P @30fps (H264/H265/MJPG); multiple lower resolutions supported
Video Output	USB 2.0
Pan Range	-170° to +170°
Tilt Range	-30° to +30°
Preset Positions	Up to 255 (10 via remote control)
Control Interfaces	RS232 (in/out), RS485; supports VISCA, Pelco-D, Pelco-P
Power Supply	DC 12V (HEC3800 outlet or USB), max 2.5W
Dimensions (W×H×D)	156.8mm × 112.6mm × 139.5mm
Weight	1 kg
Operating Temperature	-10°C to +50°C
Storage Temperature	-40°C to +70°C
Included Accessories	Power adapter, IR remote control, RS232 cable, USB 2.0 cable, wall/ceiling mount bracket, user manual
Maintenance	Clean lens with soft dry cloth; use mild detergent if needed. Avoid corrosive cleaners.
Warranty	7-year limited warranty (conditions apply)

Frequently Asked Questions - ALF-10XUSB2C Alfatron

What video resolutions does the Alfatron ALF-10XUSB2C support?

The camera supports up to 1920x1080P at 30fps in H264/H265/MJPG formats, along with numerous lower resolutions including 1280x720, 960x540, 800x600, 720x576, 720x480, 640x480, 640x360, 352x288, and 320x240 with varying frame rates.

How do I set up the camera for the first time?

Connect the DC 12V power adapter and then connect the USB 2.0 cable to your computer. The camera will perform a self-check, indicated by the flashing remote indicator. After self-check, open your video software and select the camera as the video source.

How can I control the camera remotely?

You can control the camera using the included IR remote control (address must match), or via RS232/RS485 serial control using VISCA, Pelco-D, or Pelco-P protocols.

How many preset positions can I store?

You can store up to 255 presets via serial commands, or 10 presets using the IR remote control.

Can I mount the camera on a ceiling?

Yes, the camera can be mounted on a ceiling or wall using the included bracket. The mounting surface must be solid concrete or template wall; plasterboard is not recommended for safety.

What should I do if there is no video output?

First, ensure the power supply is connected and the camera performs a self-check. Check the USB cable connection and verify that the computer recognizes the device. Also confirm that the camera is in normal operating mode (refer to menu settings).

How do I clean the camera lens?

Use a soft, dry cloth to gently wipe the lens. If needed, use a mild detergent; avoid strong or corrosive cleaners that could scratch the lens and affect image quality.

What is the warranty period?

Alfatron offers a 7-year limited warranty covering defects in materials and workmanship, provided the product is used according to instructions. Proof of purchase is required.

Which operating systems are compatible with this camera?

The camera is compatible with Windows 7/8/10, macOS, and Linux via USB Video Class (UVC) protocol.

How do I reset the camera to factory defaults?

Access the OSD menu via remote control, navigate to Restore Default, and select YES. Note that color style and video format settings are not restored.

USER MANUAL ALF-10XUSB2C Alfatron

ALF-3XUSB2C and ALF-10XUSB2C Full HD PTZ Camera User Manual

Black ALFATRON camera on a stand (no text or symbols visible on device body)

Attention

CE FC EAC CAN ICES-3 (B)/NMB-3(B)

FCC Statement

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

-- Reorient or relocate the receiving antenna.
-- Increase the separation between the equipment and receiver.
-- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-- Consult the dealer or an experienced radio/TV technician for help

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation and after change.

Do not dispose of this product with the normal household waste at the end of its life cycle. Return it to a collection point for the recycling of electrical and electronic devices. This is indicated by the symbol on the product, user manual or packaging

The materials are reusable according to their markings. By reusing, recycling or other forms of utilization of old devices you make an important contribution to the protection of our environment.

Please contact your local authorities for details about collection points.

Please read this manual carefully before installation and use.

1. Precaution

1.1 Avoid damage to the camera caused by heavy pressure, strong vibration or immersion during transportation, storage and installation.
1.2 Housing of this product is made of organic materials. Do not expose it to any liquid, gas or solids which may corrode the shell.
1.3 Do not expose the product to rain or moisture.
1.4 To prevent the risk of electric shock, do not open the case. Installation and maintenance should only be carried out by qualified technicians.
1.5 Do not use the product beyond the specified temperature, humidity or power supply specifications.
1.6 Wipe it with a soft, dry cloth when cleaning the camera lens. Wipe it gently with a mild detergent if needed. Do not use strong or corrosive detergents to avoid scratching the lens and affecting the image;
1.7 This product contains no parts which can be maintained by users themselves. Any damage caused by dismantling the product by user without permission is not covered by warranty.

2. Electrical Safety

Installation and use of this product must strictly comply with local electrical safety standards.

The power supply of the product is ±12V , the max electrical current is 2A.

3. Installation Safety

1.1 Do not rotate the camera head violently, otherwise it may cause mechanical failure.
1.2 This product should be placed on a stable desktop or other horizontal surface. Do not install the product obliquely, otherwise it may display inclined image;
1.3 Ensure there are no obstacles within rotation range of the holder.
1.4 Do not power on before completely installation.

4. Magnetic Interference

Electromagnetic fields at specific frequencies may affect the video image. This product is Class A. It may cause radio interference in household application. Appropriate measure is required.

Content

1. CAMERA INSTALLATION .... 4

1.1.CAMERA INTRODUCTION 4
1.2 POWER-ON INITIAL CONFIGURATION 4
1.3 VIDEO OUTPUT 5
1.4 MOUNTING BRACKETS .... 5

2. PRODUCT OVERVIEW ....7

2.1 DIMENSION......ERROR! BOOKMARK NOT DEFINED.
2.1.3 Accessory....8
2.2 MAIN FEATURES 8
2.3 TECHNICAL PARAMETER 9
2.4 INTERFACE INSTRUCTION 10

2.4.1 External Interface....11
2.4.2 RS-232 Interface....11

3. APPLICATION INSTRUCTION 13

3.1 VIDEO OUTPUT 13

3.1.1 Power-On Initial Configuration.... 13
3.1.2 Video Output 13

3.2 REMOTE CONTROL 14

3.2.1 Keys Introduction.... 14

3.3 MENU INTRODUCTION 17

3.3.1 Main Menu 17
3.3.2 System Setting....18
3.3.3 Camera Setting....18
3.3.4 P/T/Z 22
3.3.5 Version 22

4. SERIAL PORT COMMUNICATION AND CONTROL 24

4.1 VISCA PROTOCOL LIST....24

4.1.1 VISCA Protocol Return Command 24
4.1.2 VISCA Protocol Control Command....24
4.1.3 VISCA Protocol Inquiry Command 27

4.2 PELCO-D PROTOCOL COMMAND LIST 29
4.3 PELCO-P PROTOCOL COMMAND LIST 29

5. MAINTENANCE AND TROUBLESHOOTING 31

5.1 CAMERA MAINTENANCE 31
5.2 TROUBLESHOOTING 31

6. WARRANTY 32

LIMITED WARRANTY IN RESPECT OF ALFATRON PRODUCTS....32

1. Camera Installation

1. 1. Camera Introduction

Figure 1.1 Product Interfaces

1. Camera Lens	5. Screw Hole for Tripod	9. USB 2.0 Interface
2.RemoteControl Receiving Indicator	6. RS232 Control Interface (Input)	10. DC12V Input Power Supply Socket
3. Camera Base	7. RS232 Control Interface (Output)
4. Tripod Screw Hole	8. RS485 Input (left +, right-)

1.2 Power-on Initial Configuration

1) Power on: Connect DC12V power supply adapter with power supply socket
2) Initial Configuration: The remote-control receiving indicator flashes after it powers up, the pan-tilt turns left to the lowest point and then turns to the HOME position (both the horizontal and vertical positions are in the middle), the camera lens then moves backwards and forward. When remote control receiving indicator stops flashing, the self-checking is complete.

Notes:

1) After powering up and self-checking, the camera will automatically return to the preset 0 position if it is pre-set.
2) The default address for the IR remote control is 1. If the camera is restored to factory defaults, the remote-control default address will also restore to 1.

1.3 Video Output

USB2.0 Video Output

A. USB 2.0 video cable connection: as shown in Figure1.1 label 9
B. Connect the camera and the computer via USB2.0 video cable, open the video software and select the device to output the video.

1.4 Mounting Brackets

Note: Ceiling or wall mounting brackets can only be mounted on template and concrete wall.

For safety reasons, plasterboard is not recommended.

1) Wall Mounting:

STEP 1
STEP 2

STEP 3

2) Ceiling Mounting

STEP 1

2. Product Overview

2.1 Dimension

Figure 2.2 Product Dimension

2.1.3 Accessory

Please check below standard and optional accessories when unpacking the box.

Standard Accessories	Accessories
Power adapter	Wall Mount or Ceiling Mount
IR Remote Control	(One bracket included, specified on order)
RS232 Cable
User Manual
USB2.0 Cable

2.2 Main Features

This series camera has superior performance and rich video output interfaces. It has advanced ISP processing algorithms, offering vivid and high-resolution video with a strong sense of depth and exceptional color rendition.

• Full HD Resolution: 1/2.9-inch-high quality CMOS sensor. Resolution is up to 1920x1080 with frame rate up to 30 fps.
  ● Multiple Optical Zoom Lens: 3X or 10X optical zoom lens.
  ● Leading Auto Focus Technology: Fast, accurate and stable auto focusing technology.
• Low Noise and High SNR: Super high SNR image is achieved with low noise CMOS. Advanced 2D/3D noise reduction technology further reduces the noise while ensuring high image clarity.
  ● Control Interface: RS485, RS232 (cascade connection)
• Multiple Control Protocol: Supports VISCA, PELCO-D, and PELCO-P protocols. Supports automatic identification protocols.
• Quiet Pan / Tilt Movement: With high accuracy step driven motor, camera can pan / tilt quietly and smoothly.
  ● Multiple presets: Up to 255 presets (10 presets via remote control).
• Multiple Application: Online-education, Lecture Capture, Webcasting, Video conferencing, Tele-medicine, Unified Communication, Emergency command and control systems, etc.

2.3 Technical Parameter

Model	3X	10x
Camera Parameter
Sensor	1/2.9-inch-high quality CMOS sensor
Effective Pixels	2.07 megapixel, 16: 9
Video Format	H264/H265/MJPG:1920×1080P@30/25/20/15/10/5fps; 1280*720P@30/25/20/15/10/5fps;960*540@30/25/20/15/10/5fps;800*600@30/25/20/15/10/5fps;720*576@30/25/20/15/10/5fps;720*480@30/25/20/15/10/5fps;640*480@30/25/20/15/10/5fps;640*360@30/25/20/15/10/5fps;352*288@30/25/20/15/10/5fps;320*240@30/25/20/15/10/5fps;YUY2:1280*720@10/5fps; 800*600@10/5fps;640*480@30/25/20/15/10/5fps;640*360@30/25/20/15/10/5fps;320*180@30/25/20/15/10/5fps
View Angle	34.1° ~ 85°	8.8° ~ 66°
Focus Length	f=3.35mm ~ 10.05mm	F=4.34mm~41.66mm
AV	F1.7 ~ 3.0	F1.85 - F2.43
Optical Zoom	3X	10x
Digital Zoom	10X
Minimum Illumination	0.5Lux (F1.8, AGC ON)
DNR	2D & 3D DNR
White Balance	Auto / Manual/ OnePush//3000K/3500K/4000K/4500K/5000K/5500K/6000K/6500K/7000K
Focus	Auto / Manual/ One Push Focus
Exposure	Auto / Manual
BLC	On/Off
Video Adjustment	Brightness, Color, Saturation, Contrast, Sharpness,B/W mode, Gamma curve
SNR	>50dB

Input/output Interface
Video Output	USB2.0 Interface
Video Compression Format	MJPG, H.264, H.265
Control Interface	RS232 (IN/OUT), RS485
Control Protocol	VISCA/Pelco-D/Pelco-P
Power Interface	HEC3800 outlet (DC12V) or USB

USB Feature
Operation Systems	Windows 7, Windows8, Windows10, Mac osx, Linux, etc.
Video Compression Format	MJPG/H264/H265
USB Communication Protocol	UVC
PTZ Parameter
Pan Rotation	-170°~+170°
Tilt Rotation	-30°~+30°
Pan Control Speed	0.1 ~60°/sec
Tilt Control Speed	0.1~40°/sec
Preset Speed	Pan: 60°/sec, Tilt: 40°/sec
Preset Number	255 presets (10 presets via remote control)

Other Parameter
Input Voltage	12V
Input Current	Maximum: 4.98A
Power Consumption	Maximum: 2.5W
Stored Temperature	-40°C~+70°C
Storage Humidity	20%~90%
Working Temperature	-10°C~+50°C
Working Humidity	20%~80%
Dimension (W*H*D)	156.8mm×112.6mm×139.5mm
Weight	1KG
Application	Indoor
Package	Power Supply, RS232 Control Cable, IR Remote Control, User Manual, Warranty Card, USB2.0 Cable
	Ceiling / Wall Mount

2.4 Interface

2.4.1 External Interface

Figure2.4 Wiring Diagram

2.4.2 RS-232 Interface

1) RS-232 Interface Definition

Connection to PC or Camera Controller

graph TD
    A["Camera"] --> B["1.DTR"]
    A --> C["2.DSR"]
    A --> D["3.TXD"]
    A --> E["4.GND"]
    A --> F["5.RXD"]
    A --> G["6.GND"]
    A --> H["7.IR OUT"]
    A --> I["8.NC"]
    J["WindowsDB-9"] --> K["1.DCD"]
    J --> L["2.RXD"]
    J --> M["3.TXD"]
    J --> N["4.DTR"]
    J --> O["5.GND"]
    J --> P["6.DSR"]
    J --> Q["7.RTS"]
    J --> R["8.CTS"]
    J --> S["9.RI"]

2) RS-232 Mini-DIN 8-pin Port Definition

NO.	Port	Definition
1	DTR	Data Terminal Ready
2	DSR	Data Set Ready
3	TXD	Transmit Data
4	GND	Signal Ground
5	RXD	Receive Data
6	GND	Signal Ground
7	IR OUT	IR Commander Signal
8	NC	No Connection

3) RS232(DB9) Port Definition

NO.	Port	Definition
1	DCD	Data Carrier Detect
2	RXD	Receive Data
3	TXD	Transmit Data
4	DTR	Data Terminal Ready
5	GND	System Ground
6	DSR	Data Set Ready
7	RTS	Request to Send
8	CTS	Clear to Send
9	RI	Ring Indicator

4) VISCA networking as shown below

graph TD
    A["VISCA Controller"] --> B["VISCA Equipment"]
    B --> C["IN OUT"]
    B --> D["IN OUT"]
    B --> E["IN OUT"]
    C --> F["Out"]
    D --> G["Out"]
    E --> H["Out"]

graph TD
    A["1.DTR"] --> B["2.DSR"]
    C["3.TXD"] --> D["4.GND"]
    E["5.RXD"] --> F["6.GND"]
    G["7.IR OUT"] --> H["8.OPEN"]
    I["8.NC"] --> J["8.OPEN"]

3. Application Instruction

3.1 Video Output

3.1.1 Power-On Initial Configuration

Initial Configuration: The remote-control receiving indicator flashes after it powers up, the pan-tilt turns left to the lowest point and then turns to the HOME position (both the horizontal and vertical positions are in the middle), the camera lens then moves backwards and forward. When remote control receiving indicator stops flashing, the self-checking is complete.

3.1.2 Video Output

Connect to the video output cable: the user can refer to Figure 1.1 product interfaces.

USB 2.0 output: Connect the camera with the computer USB2.0 interface (black), open the Device Manager to see whether there is an imaging device and whether the Universal Serial Bus controllers recognize the USB 2.0 device. After properly identified, open the software, choose the device, and then it will output the image.

3.2 Remote Control

3.2.1 Keys Introduction

1) In this manual, "press the key" means a click rather than a long-press, and a special note will be given if a long-press for more than one second is required.
2) When a key-combination is required, do it in sequence. For example, “【*】+【#】+【F1】” means press “【*】” first and then press “【#】” and last press “【F1】”.

1. Standby Key

The camera will enter standby mode if you long press (3s) on the standby key; Long press (3s) again on the standby key, the camera will do self-check and return to the HOME position (If preset 0 position is set, the camera will return to preset 0 position).

2. Camera Selection

Select the camera address to control.

3. Focus Control

4. Zoom Control

5. Set and Clear Presets

Auto: Auto focus mode

Manual: Manual focus mode

Focus + (near): Press 【FOCUS +】 key (Valid only in manual focus mode)

Focus - (far): Press 【FOCUS -】 key (Valid only in manual focus mode)

Press and hold the keys, the focus action will continue and stop as soon as the key is released.

Press and hold the keys, the focus action will continue and stop as soon as the key is released.

Set Preset: press 【SET PRESET】 button, and then press the number key 0-9 to set preset positions.

Note: 10 presets via remote control.

Call Preset: Press a number key 0-9 directly to call a preset position.

Clear Preset: press 【CLEAR PRESET】 button, and then press the number key 0-9 to clear preset positions.

Note: press the【#】 key three times continually to clear all presets.

6. Pan/Tilt Control

Up: press ▲ Down: press ▼ Left: press ◀ Right: press ▶

Back to middle position: press "【HOME】"

Press and hold the up/down/left/right key, the pan/tilt movements will continue moving, from slow to fast, until it runs to the endpoint; it will stop as soon as the key is released.

7. Menu Setting

【MENU】: Open / close the OSD menu

【HOME】: Camera lens back to the middle position; Confirm button; Enter next menu

【↑】【↓】: Choose item

【←】【→】: Modify values

【BLC ON/OFF】: Turn on or off the back light compensation

8. Camera Remote Control Address Setting

【*】+【#】+【F1】:Camera Address No.1

【*】+【#】+【F2】:Camera Address No. 2

【*】+【#】+【F3】:Camera Address No. 3

In normal working mode, press 【MENU】 key to display the menu, using scroll arrow to point at or highlight the selected items.

Setup: System parameter setting

Camera: Camera parameter setting

P/T/Z: Enter sub menu

Version: Enter sub menu

Restore Default: Enter reset setting, select YES or NO to confirm

[↑↓] Select: For selecting menu

[←→] Change Value: For modifying parameters

[MENU] Back: Press [Menu] to return

[Home] OK: Press [Home] to confirm

3.3.2 System Setting

Move the pointer to the (Setup) in the Main Menu, click the 【HOME】 key and enter the (System Setting) as shown below:

SETUP

Protocol	Auto
Visca Address	1
Visca Address Fix	OFF
PELCO-P Address	1
PELCO-D Address	1
Baudrate	9600
Auto Filp	ON
[↑↓]Select [←→]Change Value

Protocol: VISCA / Pelco-P / Pelco-D / Auto

Visca Address: VISCA=1\~7 Pelco-P=1\~255 Pelco-D=1\~255

Baudrate: 2400/4800/9600/115200

Visca Address Fix: On/Off

Auto Filp: On/Off

3.3.3 Camera Setting

Move the pointer to the (CAMERA) in the Main Menu, click the 【HOME】key and enter the (CAMERA) as follows:

CAMERA

(Exposure)
(Color)
(Image)
(Focus)
(Noise Reduction)
Style	Default
[↑↓]Select	[←→]Change Value
[Menu]Back	[Home]OK

Exposure: Enter Exposure setting

Color: Enter color setting

Image: Enter image setting

Focus: Enter focus setting

Noise Reduction: Enter noise reduction

1) Exposure Setting

Move the pointer to the (EXPOSURE) in the Main Menu, click the 【HOME】 key and enter the (Exposure sub menu) as shown below:

Mode: Auto, Manual, Shutter priority, Iris priority and Brightness priority.

EV: On/Off (only available in auto mode)

Compensation Level: -7\~7 (only available in auto mode when EV is ON)

BLC: ON/OFF for options (only available in auto mode)

Dynamic Range: 1\~8, close

Anti-Flicker: OFF/50Hz/60Hz for options (only available in Auto/Iris priority/Brightness priority modes)

Gain limit: 0\~15 (only available in Auto/ Iris priority /Brightness priority mode)

WDR: Off, 1\~8

ShutterPriority:1/25,1/30,1/50,1/60,1/90,1/100,1/120,1/180,1/250,1/350,1/500,1/1000,1/2000,1/3000,1/4000,1/6000,1/10000 (only available in Manual and Shutter priority mode)

IRIS Priority: OFF, F11.0, F9.6, F8.0, F6.8, F5.6, F4.8, F4.0, F3.4, F2.8, F2.4, F2.0, F1.8 (only available in Manual and Iris priority mode)

Brightness: 0\~23 (only available in Brightness priority mode)

2) Color

Move the pointer to the (COLOR) in the Main Menu, click the 【HOME】 key and enter the (COLOR sub menu) as follows:

WB Mode: Auto, Manual, One Push, 3000K, 3500K, 4000K, 4500K, 5000K, 5500K, 6000K, 6500K, 7000K

Saturation:

60%,70%,80%,90%,100%,110%,120%,130%,140%,150%,160%,170%,180%,190%,200%

Red fine-tuning: -10\~10 (only available in automatic mode)

Blue fine-tunable: -10\~10 (only available in automatic mode)

RED GAIN: 0\~255(only available in Manual mode)

BLUE GAIN: 0\~255(only available in Manual mode)

AWB Sensitivity: high/middle/low

Chroma: 0\~14

3) Image

Move the pointer to the (IMAGE) in the Menu, click the【HOME】key and enter the (IMAGE sub menu) as follows:

Brightness: 0\~14

Contrast: 0\~14

Sharpness: 0\~15

Flip-H: On/Off

Flip-V: On/Off

B&W Mode: color, black/white

Gamma: Default/0.45/0.50/0.5/0.63

DCI: Dynamic Contrast: Off/1\~8

Minimum Illumination: On/Off

4) Focus

Move the pointer to the (FOCUS) in the Menu, click the 【HOME】 key and enter the (FOCUS) as follows:

FOCUS

Focus Mode

Auto

AF-Zone

All

AF-Sensitivity

Low

[↑ ↓]Select

[← →]Change Value

[Menu]Back

Focus Mode: Auto/manual

AF-Zone: Up/middle/down

AF-Sensitivity: High/middle/low

5) Noise Reduction

Move the pointer to the (NOISE REDUCTION) in the Menu, click the 【HOME】 key and enter the (NOISE REDUCTION) as follows:

NOISE REDUCTION

NR-2D

4

NR-3D

2

Dynamic Hot Pixel

OFF

[↑ ↓]Select

[← →]Change Value

|Menu|Back

2D Noise Reduction: Auto, close, 1\~7

3D Noise Reduction: Close, 1\~8

Dynamic Hot Pixel: Close, 1\~5

3.3.4 P/T/Z

Move the pointer to the (P/T/Z) in the Main Menu, click the 【HOME】 key and enter the (P/T/Z) as follows:

Depth of Field: Only effective for the remote controller, On/ Off;

(When zooming in, the PT control speed by remote controller will become slow)

Zoom Speed: Set the zoom speed for the remote controller, 1\~8

Image Freezing: On/Off

Accelerating Curve: Fast/Slow

3.3.5 Version

Move the pointer to the (VERSION) in the Main Menu, click the【HOME】key and enter the (VERSION) as follows:

MCU Version: Display MCU version information

Camera Version: Display camera version information

AF Version: Display the focus version information

Move the pointer to the (RESTORE DEFAULT) in the Main Menu, click the 【HOME】 key and enter the (RESTORE DEFAULT) as follows:

RESTORE DEFAULT

Restore Default?

NO

[↑↓]Select [←→]Change Value

[Menu]Back [Home]OK

Restore default: YES/NO. Color style and video format cannot be restored to factory default

Note: If the address of former remote controller is not 1 but another one from 2, 3, 4, the corresponding camera address will restore to 1 when all parameters or system parameters are restored. User should change the remote controller address to be 1 (press No.1 according to the camera to get normal operation).

4. Serial Port Communication and Control

The camera could be controlled through RS232/RS485 interface. RS232C serial parameters are as follows:

Baud rate: 2400/4800/9600/115200 bits / sec; Start bit: 1; data bits: 8; Stop bit: 1; Parity: None.

Initial Configuration: The remote-control receiving indicator flashes after it powers up, the pan-tilt turns left to the lowest point and then turns to the HOME position (both the horizontal and vertical positions are in the middle), the camera lens then moves backwards and forward. When remote control receiving indicator stops flashing, the self-checking is complete.

4.1 VISCA Protocol list

4.1.1 VISCA Protocol Return Command

Ack/Completion Message
	Command packet	Note
ACK	z0 41 FF	Returned when the command is accepted.
Completion	z0 51 FF	Returned when the command has been executed.

z = camera address + 8

Error Messages
	Command packet	Note
Syntax Error z0 60 02 FF		Returned when the command format is different or when a command with illegal command parameters is accepted
Command Not Executable z0 61 41 FF		Returned when a command cannot be executed due to current conditions. For example, when commands controlling the focus manually are received during auto focus.

4.1.2 VISCA Protocol Control Command

Command	Function	Command packet	Note
AddressSet	Broadcast	88 30 0p FF	p: Address setting
IF_Clear	Broadcast	88 01 00 01 FF	I/F Clear
CommandCancel		8x 21 FF
CAM_Power	On	8x 01 04 00 02 FF	Power ON/OFF
	Off	8x 01 04 00 03 FF
CAM_Zoom	Stop	8x 01 04 07 00 FF
	Tele (Standard)	8x 01 04 07 02 FF
	Wide (Standard)	8x 01 04 07 03 FF
	Tele (Variable)	8x 01 04 07 2p FF	p = 0(low) - F(high)
	Wide (Variable)	8x 01 04 07 3p FF
	Direct	8x 01 04 47 0p 0q 0r 0s FF	pqrs: Zoom Position
CAM_Focus	Stop	8x 01 04 08 00 FF
	Far (Standard)	8x 01 04 08 02 FF
	Near (Standard)	8x 01 04 08 03 FF
	Far (Variable)	8x 01 04 08 2p FF	p = 0(low) - F(high)
	Near (Variable)	8x 01 04 08 3p FF
	Direct	8x 01 04 48 0p 0q 0r 0s FF	pqrs: Focus Position
	Auto Focus	8x 01 04 38 02 FF
	Manual Focus	8x 01 04 38 03 FF
	One Push mode	8x 01 04 38 04 FF
CAM_Zoom Focus Direct		8x 01 04 47 0p 0q 0r 0s0t 0u 0v 0w FF	pqrs: Zoom Positiontuvw: Focus Position
CAM_WB	Auto	8x 01 04 35 00 FF
	3000K 8x 01 04 35 01 FF
	4000k 8x 01 04 35 02 FF
	One Push mode	8x 01 04 35 03 FF
	5000k 8x 01 04 35 04 FF
	Manual	8x 01 04 35 05 FF
	6500k	8x 01 04 35 06 FF
	3500K 8x 01 04 35 07 FF
	4500K 8x 01 04 35 08 FF
	5500K	8x 01 04 35 09 FF
	6000K 8x 01 04 35 0A FF
	7000K	8x 01 04 35 0B FF
CAM_RGain	Reset	8x 01 04 03 00 FF	Manual Control of R Gain
	Up 8x 01 04 03 02 FF
	Down	8x 01 04 03 03 FF
	Direct	8x 01 04 43 00 00 0p 0q FF	pq: R Gain
CAM_Bgain	Reset 8x 01 04 04 00 FF		Manual Control of B Gain
	Up 8x 01 04 04 02 FF
	Down 8x 01 04 04 03 FF
	Direct	8x 01 04 44 00 00 0p 0q FF	pq: B Gain
CAM_AE	Full Auto	8x 01 04 39 00 FF	Automatic Exposure mode
	Manual	8x 01 04 39 03 FF	Manual Control mode
	Shutter priority	8x 01 04 39 0A FF	Shutter Priority Automatic Exposure mode
	Iris priority	8x 01 04 39 0B FF	Iris Priority Automatic Exposure mode
	Bright	8x 01 04 39 0D FF	Bright mode
CAM_Shutter	Reset 8x 01 04 0A 00 FF		Shutter Setting
	Up 8x 01 04 0A 02 FF
	Down 8x 01 04 0A 03 FF
	Direct	8x 01 04 4A 00 00 0p 0q FF	pq: Shutter Position
CAM_Iris	Reset	8x 01 04 0B 00 FF	Iris Setting
	Up 8x 01 04 0B 02 FF
	Down 8x 01 04 0B 03 FF
	Direct	8x 01 04 4B 00 00 0p 0q FF	pq: Iris Position
CAM_Gain Limit	Gain Limit	8x 01 04 2C 0p FF	p: Gain Position
CAM_Bright	Reset 8x 01 04 0D 00 FF		Bright Setting
	Up 8x 01 04 0D 02 FF
	Down	8x 01 04 0D 03 FF
	Direct	8x 01 04 4D 00 00 0p 0q FF	pq: Bright Position
CAM_ExpComp	On	8x 01 04 3E 02 FF	Exposure Compensation ON/OFF
	Off	8x 01 04 3E 03 FF
	Reset 8x 01 04 0E 00 FF		Exposure Compensation Amount Setting
	Up	8x 01 04 0E 02 FF
	Down 8x 01 04 0E 03 FF
	Direct	8x 01 04 4E 00 00 0p 0q FF	pq: ExpComp Position
CAM_Back Light	On 8x 01 04 33 02 FF		Back Light Compensation
	Off 8x 01 04 33 03 FF
CAM_WDRStrength	Reset 8x 01 04 21 00 FF		WDR Level Setting
	Up	8x 01 04 21 02 FF
	Down 8x 01 04 21 03 FF
	Direct	8x 01 04 51 00 00 00 0p FF	p: WDR Level Positon
CAM_NR (2D)		8x 01 04 53 0p FF	P=0-7 0: OFF
CAM_NR (3D)		8x 01 04 54 0p FF	P=0-8 0: OFF
CAM_Gamma 8x 01 04 5B 0p FF			p = 0 - 4 0: Default 1: 0.45 2: 0.50 3: 0.55 4: 0.63
CAM_Flicker	OFF	8x 01 04 23 00 FF	OFF
	50HZ	8x 01 04 23 01 FF	50HZ
	60HZ	8x 01 04 23 02 FF	60HZ
CAM_Aperture	Reset 8x 01 04 02 00 FF		Aperture Control
	Up	8x 01 04 02 02 FF
	Down 8x 01 04 02 03 FF
	Direct	8x 01 04 42 00 00 0p 0q FF	pq: Aperture Gain
CAM_Memory	Reset 8x 01 04 3F 00 pq FF		pq: Memory Number (=0 to 254)Corresponds to 0 to 9 on the Remote Commander
	Set	8x 01 04 3F 01 pq FF
	Recall	8x 01 04 3F 02 pq FF
CAM_LR_Reverse	On 8x 01 04 61 02 FF		Image Flip Horizontal ON/OFF
	Off 8x 01 04 61 03 FF
CAM_PictureFlip	On 8x 01 04 66 02 FF		Image Flip Vertical ON/OFF
	Off	8x 01 04 66 03 FF
CAM_ColorSaturation	Direct	8x 01 04 49 00 00 00 0p FF	P=0-E0:60% 1:70% 2:80% 3:90% 4:100%5:110% 6:120% 7:130%8:140% 9:150% 10:160%11:160% 12:180% 13:190%14:200%
CAM_IDWrite		8x 01 04 22 0p 0q 0r 0s FF	pqrs: Camera ID (=0000 to FFFF)
SYS_Menu	ON	8x 01 04 06 06 02 FF	Turn on the menu screen
	OFF	8x 01 04 06 06 03 FF	Turn off the menu screen
IR_Receive	ON	8x 01 06 08 02 FF	IR (remote commander) receive on/Off
	OFF 8x 01 06 08 03 FF
IR_ReceiveReturn	On	8x 01 7D 01 03 00 00 FF	IR (remote commander) receive message via the VISCA communication ON/OFF
	Off 8x 01 7D 01 13 00 00 FF
CAM_SettingReset	Reset	8x 01 04 A0 10 FF	Reset Factory Setting
CAM_Brightness	Direct	8x 01 04 A1 00 00 0p 0q FF	pq: Brightness Position
CAM_Contrast	Direct	8x 01 04 A2 00 00 0p 0q FF	pq: Contrast Position
CAM_Flip	OFF 8x 01 04 A4 00 FF		Single Command for Video Flip
	Flip-H	8x 01 04 A4 01 FF
	Flip-V	8x 01 04 A4 02 FF
	Flip-HV	8x 01 04 A4 03 FF
CAM_VideoSystem	Set camera video system	8x 01 06 35 00 0p FF	P: 0~E Video format0:1080P60 8:720P301:1080P50 9:720P252:1080i60 A:1080P59.943:1080i50 B: 1080i59.944:720P60 C: 720P59.945:720P50 D:1080P29.976:1080P30 E: 720P29.977:1080P25
Pan_tiltDrive	Up	8x 01 06 01 VV WW 03 01 FF	VV: Pan speed 0x01 (low speed) to 0x18 (high speed)WW: Tilt speed 0x01 (low speed) to 0x14 (high speed)YYYY: Pan PositionZZZZ: Tilt Position
	Down	8x 01 06 01 VV WW 03 02 FF
	Left	8x 01 06 01 VV WW 01 03 FF
	Right	8x 01 06 01 VV WW 02 03 FF
	Upleft	8x 01 06 01 VV WW 01 01 FF
	Upright	8x 01 06 01 VV WW 02 01 FF
	DownLeft	8x 01 06 01 VV WW 01 02 FF
	DownRight	8x 01 06 01 VV WW 02 02 FF
	Stop	8x 01 06 01 VV WW 03 03 FF
	AbsolutePosition	8x 01 06 02 VV WW0Y 0Y 0Y 0Y 0Z 0Z 0Z FF
	RelativePosition	8x 01 06 03 VV WW0Y 0Y 0Y 0Y 0Z 0Z 0Z FF
	Home	8x 01 06 04 FF
	Reset	8x 01 06 05 FF
Pan-tiltLimitSet	Set	8x 01 06 07 00 0W0Y 0Y 0Y 0Y 0Z 0Z 0Z FF	W:1 UpRight 0: DownLeftYYYY: Pan Limit Position (TBD)ZZZZ: Tilt Limit Position (TBD)
	Clear	8x 01 06 07 01 0W07 0F 0F 0F 07 0F 0F 0F FF

4.1.3 VISCA Protocol Inquiry Command

Command	Command Packet	Return Packet	Note
CAM_PowerInq 8x 09 04 00 FF		y0 50 02 FF	On
		y0 50 03 FF	Off(Standby)
CAM_ZoomPosInq	8x 09 04 47 FF	y0 50 0p 0q 0r 0s FF	pqrs: Zoom Position
CAM_FocusAFModelInq	8x 09 04 38 FF	y0 50 02 FF	Auto Focus
		y0 50 03 FF	Manual Focus
		y0 50 04 FF	One Push mode
CAM_FocusPosInq	8x 09 04 48 FF	y0 50 0p 0q 0r 0s FF	pqrs: Focus Position
CAM_WBModelInq 8x 09 04 35 FF		y0 50 00 FF	Auto
		y0 50 01 FF	3000K
		y0 50 02 FF	4000K
		y0 50 03 FF	One Push Mode
		y0 50 04 FF	5000K
		y0 50 05 FF	Manual
		y0 50 00 FF	6500K
		y0 50 06 FF	6500K
		y0 50 07 FF	3500K
		y0 50 08 FF	4500K
		y0 50 09 FF	5500K
		y0 50 0A FF	6000K
CAM_RGainInq	8x 09 04 43 FF	y0 50 0B FF	7000K
CAM_BGainInq	8x 09 04 44 FF	y0 50 00 00 0p 0q FF	pq: B Gain
CAM_AEModelInq 8x 09 04 39 FF		y0 50 00 FF	Full Auto
		y0 50 03 FF	Manual
		y0 50 0A FF	Shutter priority
		y0 50 0B FF	Iris priority
		y0 50 0D FF	Bright
CAM_ShutterPosInq	8x 09 04 4A FF	y0 50 00 00 0p 0q FF	pq: Shutter Position
CAM_IrisPosInq	8x 09 04 4B FF	y0 50 00 00 0p 0q FF	pq: Iris Position
CAM_Gain LimitInq	8x 09 04 2C FF	y0 50 0p FF	p: Gain Positon
CAM_BrightPosInq	8x 09 04 4D FF	y0 50 00 00 0p 0q FF	pq: Bright Position
CAM_ExpCompModelInq 8x 09 04 3E FF		y0 50 02 FF On
		y0 50 03 FF	Off
CAM_ExpCompPosInq	8x 09 04 4E FF	y0 50 00 00 0p 0q FF	pq: ExpComp Position
CAM_BacklightModelInq	8x 09 04 33 FF	y0 50 02 FF	On
		y0 50 03 FF	Off
CAM_WDRStrengthInq	8x 09 04 51 FF	y0 50 00 00 00 0p FF	p: WDR Strength
CAM_NRLevel(2D) Inq	8x 09 04 53 FF	y0 50 0p FF	P: 2DNRLevel
CAM_NRLevel(3D) Inq	8x 09 04 54 FF	y0 50 0p FF	P:3D NRLevel
CAM_FlickerModelInq	8x 09 04 55 FF	y0 50 0p FF	p: Flicker Settings(0: OFF, 1: 50Hz, 2:60Hz)
CAM_ApertureInq	8x 09 04 42 FF	y0 50 00 00 0p 0q FF	pq: Aperture Gain
CAM_PictureEffectModelInq	8x 09 04 63 FF	y0 50 00 FF	Off
		y0 50 04 FF	B&W
CAM_MemoryInq	8x 09 04 3F FF	y0 50 0p FF	p: Memory number last operated.
SYS_MenuModelInq	8x 09 06 06 FF	y0 50 02 FF	On
		y0 50 03 FF	Off
CAM_LR_Reverselnq 8x 09 04 61 FF		y0 50 02 FF	On
		y0 50 03 FF	Off
CAM_PictureFlipInq 8x 09 04 66 FF		y0 50 02 FF	On
		y0 50 03 FF	Off
CAM_ColorSaturationInq	8x 09 04 49 FF	y0 50 00 00 00 0p FF	p: Color Gain setting 0h (60%) to Eh (130%)
CAM_IDInq	8x 09 04 22 FF	y0 50 0p FF	p: Gamma ID
IR_ReceiveInq	8x 09 06 08 FF	y0 50 02 FF	On
		y0 50 03 FF	Off
IR_ReceiveReturn		y0 07 7D 01 04 00 FF	Power ON/OFF
		y0 07 7D 01 04 07 FF	Zoom tele/wide
		y0 07 7D 01 04 38 FF	AF ON/OFF
		y0 07 7D 01 04 33 FF	Camera Backlight
		y0 07 7D 01 04 3F FF	Camera Memory
		y0 07 7D 01 06 01 FF	Pan_titleDriver
CAM_BrightnessInq	8x 09 04 A1 FF	y0 50 00 00 0p 0q FF	pq: Brightness Position
CAM_ContrastInq	8x 09 04 A2 FF	y0 50 00 00 0p 0q FF	pq: Contrast Position
CAM_FlipInq	8x 09 04 A4 FF	y0 50 00 FF	Off
		y0 50 01 FF	Flip-H
		y0 50 02 FF	Flip-V
		y0 50 03 FF	Flip-HV
CAM_Gammalnq	8x 09 04 5B FF	y0 50 0p FF	p: Gamma setting
CAM_VersionInq	8x 09 00 02 FF	y0 50 ab cdmn pq rs tu vw FF	ab cd : vender ID (0220)mn pq : model ID ST (0510)、U2 (0512)、U3 (0513)rs tu : ARM Versionvw : reserve
VideoSystemInq	8x 09 06 23 FF	y0 50 0p FF	P: 0~E Video format0:1080P608:720P301:1080P509:720P252:1080i60 A:1080P59.943:1080i50 B:1080i59.944:720P60 C:720P59.945:720P50 D:1080P29.976:1080P30 E:720P29.977:1080P25
Pan-tiltMaxSpeedInq	8x 09 06 11 FF	y0 50 ww zz FF	ww: Pan Max Speed zz: Tilt Max Speed
Pan-tiltPosInq	8x 09 06 12 FF	y0 50 0w 0w 0w 0w0z 0z 0z 0z FF	www: Pan Position zzzz:Tilt Position

Note: [X] in the above table indicates the camera address to be operated, [y]=[x+8] .

4.2 Pelco-D Protocol Command List

Function	Byte1	Byte2	Byte3	Byte4	Byte5	Byte6	Byte7
Up	0xFF	Address	0x00	0x08	Pan Speed	Tilt Speed	SUM
Down	0xFF	Address	0x00	0x10	Pan Speed	Tilt Speed	SUM
Left	0xFF	Address	0x00	0x04	Pan Speed	Tilt Speed	SUM
Right	0xFF	Address	0x00	0x02	Pan Speed	Tilt Speed	SUM
Upleft	0xFF	Address	0x00	0x0C	Pan Speed	Tilt Speed	SUM
Upright	0xFF	Address	0x00	0x0A	Pan Speed	Tilt Speed	SUM
DownLeft	0xFF	Address	0x00	0x14	Pan Speed	Tilt Speed	SUM
DownRight	0xFF	Address	0x00	0x12	Pan Speed	Tilt Speed	SUM
Zoom In	0xFF	Address	0x00	0x20	0x00	0x00	SUM
Zoom Out	0xFF	Address	0x00	0x40	0x00	0x00	SUM
Focus Far	0xFF	Address	0x00	0x80	0x00	0x00	SUM
Focus Near	0xFF	Address	0x01	0x00	0x00	0x00	SUM
Stop	0xFF	Address	0x00	0x00	0x00	0x00	SUM
Set Preset	0xFF	Address	0x00	0x03	0x00	Preset ID	SUM
Clear Preset	0xFF	Address	0x00	0x05	0x00	Preset ID	SUM
Call Preset	0xFF	Address	0x00	0x07	0x00	Preset ID	SUM
Query Pan Position	0xFF	Address	0x00	0x51	0x00	0x00	SUM
Query Pan Position Response	0xFF	Address	0x00	0x59	Value High Byte	Value Low Byte	SUM
Query Tilt Position	0xFF	Address	0x00	0x53	0x00	0x00	SUM
Query Tilt Position Response	0xFF	Address	0x00	0x5B	Value High Byte	Value Low Byte	SUM
Query Zoom Position	0xFF	Address	0x00	0x55	0x00	0x00	SUM
Query Zoom Position Response	0xFF	Address	0x00	0x5D	Value High Byte	Value Low Byte	SUM

4.3 Pelco-P Protocol Command List

Function	Byte1	Byte2	Byte3	Byte4	Byte5	Byte6	Byte7	Byte8
Up	0xA0	Address	0x00	0x08	Pan Speed	Tilt Speed	0xAF	XOR
Down	0xA0	Address	0x00	0x10	Pan Speed	Tilt Speed	0xAF	XOR
Left	0xA0	Address	0x00	0x04	Pan Speed	Tilt Speed	0xAF	XOR
Right	0xA0	Address	0x00	0x02	Pan Speed	Tilt Speed	0xAF	XOR
Upleft	0xA0	Address	0x00	0x0C	Pan Speed	Tilt Speed	0xAF	XOR
Upright	0xA0	Address	0x00	0x0A	Pan Speed	Tilt Speed	0xAF	XOR
DownLeft	0xA0	Address	0x00	0x14	Pan Speed	Tilt Speed	0xAF	XOR
DownRight	0xA0	Address	0x00	0x12	Pan Speed	Tilt Speed	0xAF	XOR
Zoom In	0xA0	Address	0x00	0x20	0x00	0x00	0xAF	XOR
Zoom Out	0xA0	Address	0x00	0x40	0x00	0x00	0xAF	XOR
Stop	0xA0	Address	0x00	0x00	0x00	0x00	0xAF	XOR
Focus Far	0xA0	Address	0x01	0x00	0x00	0x00	0xAF	XOR
Focus Near	0xA0	Address	0x02	0x00	0x00	0x00	0xAF	XOR
Set Preset	0xA0	Address	0x00	0x03	0x00	Preset ID	0xAF	XOR
Clear Preset	0xA0	Address	0x00	0x05	0x00	Preset ID	0xAF	XOR
Call Preset	0xA0	Address	0x00	0x07	0x00	Preset ID	0xAF	XOR
Query Pan Position	0xA0	Address	0x00	0x51	0x00	0x00	0xAF	XOR
Query Pan Position Response	0xA0	Address	0x00	0x59	Value High Byte	Value Low Byte	0xAF XOR
Query Tilt Position	0xA0	Address	0x00	0x53	0x00	0x00	0xAF	XOR
Query Tilt Position Response	0xA0	Address	0x00	0x5B	Value High Byte	Value Low Byte	0xAF XOR
Query Zoom Position	0xA0	Address	0x00	0x55	0x00	0x00	0xAF	XOR
Query Zoom Position Response	0xA0	Address	0x00	0x5D	Value High Byte	Value Low Byte	0xAF XOR

5. Maintenance and Troubleshooting

5.1 Camera Maintenance

1) Please power off the camera and disconnect the power adapter from the electrical outlet socket, if it is not in use for extended periods of time.
2) Use a soft cloth or tissue to clean the camera cover.
3) Wipe with a soft, dry cloth when cleaning the camera lens. Wipe it gently with a mild detergent if needed. Do not use strong or corrosive detergents to avoid scratching the lens and affecting the video quality.

5.2 Troubleshooting

1) No video output

a. Check whether the camera power supply is connected, if the voltage is normal, and if the power indicator is lit.
b. Whether the camera can do a self-check after it has restarted.
c. Check whether the bottom of the DIP switch is in the normal operating mode (see Table 2.2 and Table 2.3)
d. Check whether the video output cable is connected

2) No image sometimes

a. Check whether the video output cable is connected

3) Video dithering when zoom-in or zoom-out

a. Check whether the camera is installed on a solid base
b. Is there an object around the camera that can cause it to shake

4) Remote control does not work

a. Remote control address is set to 1 (if the machine is set back to the factory defaults, remote control addresses need to be back to 1)
b. Check whether the battery is installed on the remote controller or if the battery is low.
c. Check that the camera working mode is in the normal operating mode (see Table 2.2 and Table 2.3)
d. Check that the menu is not open, camera control through remote controller is only available after exiting the menu. If the video is output from LAN, the menu will not be displayed, menu will automatically show 30s later, and then it can be controlled by remote controller.

5) Serial port not working

a. Check whether the camera serial device protocol, baud rate, and address is correct.
b. Check whether the control cable is connected properly
c. Check whether the camera is in normal working mode (see Table 2.2 and Table 2.3)

6. Warranty

Limited warranty in respect of Alfatron Products

1.1 This limited warranty covers defects in materials and workmanship in this product.
1.2 Should warranty service be required, proof of purchase must be presented to the Company. The serial number on the product must be clearly visible and not have been tampered with in any way whatsoever.
1.3 This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature. This limited warranty does not cover any damage, deterioration or

malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by the Company to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. This limited warranty does not cover equipment enclosures, cables or accessories used in conjunction with this product.

This limited warranty does not cover the cost of normal maintenance. Failure of the product due to insufficient or improper maintenance is not covered.

1.4 The Company does not warrant that the product covered hereby, including, without limitation, the technology and/or integrated circuit(s) included in the product, will not become obsolete or that such items are or will remain compatible with any other product or technology with which the product may be used.

1.5 Only the original purchaser of this product is covered under this limited warranty. This limited warranty is not transferable to subsequent purchasers or owners of this product.

1.6 Unless otherwise specified, the goods are warranted in accordance with the manufacturer's product specific warranties against any defect attributable to faulty workmanship or materials, fair wear and tear being excluded.

1.7 This limited warranty only covers the cost of faulty goods and does not include the cost of labor and travel to return the goods to the Company's premises.

1.8 In the event of any improper maintenance, repair or service being carried out by any third persons during the warranty period without the Company's written authorization, the limited warranty shall be void.

1.9 A 7 (seven) year limited warranty is given on the aforesaid product where used correctly according to the Company's instructions, and only with the use of the Company's components.

1.10 The Company will, at its sole option, provide one of the following three remedies to whatever extent it shall deem necessary to satisfy a proper claim under this limited warranty:

1.10.1 Elect to repair or facilitate the repair of any defective parts within a reasonable period of time, free of any charge for the necessary parts and labor to complete the repair and restore this product to its proper operating condition.; or

1.10.2 Replace this product with a direct replacement or with a similar product deemed by the Company to perform substantially the same function as the original product; or

1.10.3 Issue a refund of the original purchase price less depreciation to be determined based on the age of the product at the time remedy is sought under this limited warranty.
1.11 The Company is not obligated to provide the Customer with a substitute unit during the limited warranty period or at any time thereafter.
1.12 If this product is returned to the Company this product must be insured during shipment, with the insurance and shipping charges prepaid by the Customer. If this product is returned uninsured, the Customer assumes all risks of loss or damage during shipment. The Company will not be responsible for any costs related to the removal or re-installation of this product from or into any installation. The Company will not be responsible for any costs related to any setting up this product, any adjustment of user controls or any programming required for a specific installation of this product.
1.13 Please be aware that the Company's products and components have not been tested with competitor's products and therefore the Company cannot warrant products and/or components used in conjunction with competitor's products.
1.14 The appropriateness of the goods for the purpose intended is only warranted to the extent that the goods are used in accordance with the Company's installation, classification and usage instructions.
1.15 Any claim by the Customer which is based on any defect in the quality or condition of the goods or their failure to correspond with specification shall be notified in writing to the Company within 7 days of delivery or (where the defect or failure was not apparent on reasonable inspection by the Customer) within a reasonable time after discovery of the defect or failure, but, in any event, within 6 months of delivery.
1.16 If delivery is not refused, and the Customer does not notify the Company accordingly, the Customer may not reject the goods and the Company shall have no liability and the Customer shall pay the price as if the goods had been delivered in accordance with the Agreement.
1.17 THE MAXIMUM LIABILITY OF THE COMPANY UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID FOR THE PRODUCT