Smart Lock Touch - Smart lock eufy - Free user manual and instructions

Product Type	Smart Lock (Keyless Entry Deadbolt)
Brand	eufy Security
Model	Smart Lock Touch (T8021 / T8510) (Wi-Fi Bridge optional)
Connectivity	Bluetooth 5.0; Optional Wi-Fi via Bridge (2.4 GHz)
Power Supply	4× AA alkaline batteries (included)
Battery Life	Approximately 1 year (10 cycles/day)
Low Battery Warning	Voice prompt; backup power via Micro USB port
Unlocking Methods	Fingerprint, access code (4-8 digits), smartphone app (Bluetooth/Wi-Fi), physical key
Fingerprint Capacity	Up to 100 users
Access Code Capacity	Up to 100 unique codes
Locking Methods	Fingerprint, access code, app, one-touch lock, auto-lock (timed)
Scramble Passcode	Yes (up to 12 digits, hide real code among random digits)
Door Compatibility	Door thickness: 1.38" – 2.17" (35-55 mm); Cross bore: 2-1/8" (54 mm) or 1-1/2" (38 mm); Backset: 2-3/8" (60 mm) or 2-3/4" (70 mm)
Materials	Zinc alloy exterior; interior components: plastic and metal
Water Resistance	IPX3 (exterior assembly only)
Security Features	ECC asymmetric encryption; AES 128 software encryption; auto-lock; tamper alarm (5 failed attempts locks keypad); key override
Installation	DIY (no wiring); standard deadbolt preparation; includes mounting hardware
App Compatibility	eufy Security app (iOS 10.2+ / Android 5.0+)
Voice Prompts	Yes (adjustable volume)
Operating Temperature	32°F – 104°F (0°C – 40°C)
Warranty	36 months (mechanical parts); 18 months (electrical parts)
What's in the Box	Smart Lock Touch (exterior + interior), deadbolt, strike plate, mounting plate, screws, batteries, keys, user manual

Frequently Asked Questions - Smart Lock Touch eufy

How do I unlock the door if the batteries are dead?

Use the physical key provided. Alternatively, connect a portable battery via the Micro USB port on the bottom to temporarily power the lock and then use your fingerprint or access code.

Can I use the smart lock without the Wi-Fi Bridge?

Yes, the lock works via Bluetooth. The Wi-Fi Bridge is optional and only needed for remote access via the app away from home.

How many fingerprints can I store?

You can store up to 100 fingerprints. Each user can register multiple fingers.

What is a scramble passcode and how does it work?

A scramble passcode lets you input random digits before or after your actual access code to prevent others from spying. The total digits must not exceed 12. For example, if your code is 123456, you could enter 789012345698 (the first 6 digits are random, then your code, then 98 random).

How do I set up the auto-lock feature?

In the eufy Security app, go to settings and enable Automatic Lock. You can set a countdown timer (up to 3 minutes). The lock will automatically engage after the door is closed and the timer expires.

Can I still lock/unlock if the app is not connected?

Yes. The lock works independently via fingerprint, keypad code, or physical key even without a phone.

What happens if I enter the wrong code multiple times?

After 5 consecutive failed attempts, the keypad will be locked for a period. Use the fingerprint or physical key to unlock. The lock will automatically re-enable the keypad after a timeout.

Is the lock weather-resistant?

The exterior assembly has an IPX3 rating, meaning it can withstand splashing water. The interior assembly should be kept dry. Avoid direct exposure to heavy rain.

Can I delete a user's fingerprint or code?

Yes, through the eufy Security app. Go to the device settings, select the user, and choose to delete their fingerprint or access code.

What should I do if the lock gets stuck or doesn't turn smoothly?

Check the installation: ensure the deadbolt aligns properly with the strike plate and the screws are not overtightened. If the issue persists, detach and reinstall the lock following the manual. You can also use the thumbturn to test smooth operation.

USER MANUAL Smart Lock Touch eufy

Anker Innovations Limited. All rights reserved eufy Security and eufy Security Logo are trademarks of Anker Innovations Limited, registered in the United States and other countries. All other trademarks are the property of their respective owners.

TABLE OF CONTENTS

What's in the Box

0118

Basic Operations

Product Overview

02 20

Specifications

How the System Works (Optional)

03 21

Troubleshooting

Setting up the System

04 22

Important Safety Instructions

Installing the Smart Lock Touch

06 22

Notice

Setting up the Smart Lock Touch

13 25

Customer Service

WHAT'S IN THE BOX

PRODUCT OVERVIEW
Front View

Rear View

HOW THE SYSTEM WORKS (OPTIONAL)

How the System Works (Optional)

If you want to connect Smart Lock Touch to the Internet, a Wi-Fi Bridge (optional) is required. Otherwise, skip this chapter.

The Smart Lock Touch system includes 2 parts:

• Smart Lock Touch installed on your door
• The Wi-Fi Bridge placed inside your house

Smart Lock Touch works with Wi-Fi Bridge (optional). The Wi-Fi Bridge is connected to the home router via Wi-Fi. When Smart Lock Touch is connected to the Wi-Fi Bridge successfully, you can check the status of your Smart Lock Touch and lock or unlock the door on your phone anytime, anywhere.

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SETTING UP THE SYSTEM

Download the App and Set up the System

Download the eufy Security app from the App Store (iOS devices running version 10.2 and later versions) or Google Play (Android devices running version 5.0 and later versions).

Sign up for a eufy Security account and add the Smart Lock Touch to the device list. Remove the battery cover and scan the QR code on the back of the device to view the Smart Lock Touch installation video.

Note: The Smart Lock Touch is embedded with an encryption chip. Bluetooth data is all encrypted, so user information is secure and cannot be accessed by others.

Prepare Door for Installation

1. Make sure that the following criteria are met so that the Smart Lock Touch can be installed properly:

① Check the door status. Make sure the doorframe is aligned with the door.
② There are no obstructions stuck in the doorframe.
③ Leave enough space for the deadbolt to extend into the doorframe when the door is locked.

1. Check your door / frame dimensions to make sure that they fit the following measurements:

• The cross bore diameter (2 "1/4 54 mm or 1 1/2" / 38 mm)

• Backset (2 "3/8 60 mm or 2 ^3 /4" / 70 mm)
  • Diameter of the door hole (1" / 25 mm)
• Door thickness (1 "35 mm - 2 "1/55 mm)

1. If you have an existing lock, remove it, including the bolt.

Diagram of a door lock mechanism with multiple switches and buttons (no text or labels)

1. Measure your door's backset dimension: whether it is 2 34'' / 70 ~mm or 2 18'' / 60 ~mm .
2. If your door's backset dimension is 214 " / 60 mm, use the provided deadbolt to install. If your door's backset is 234 " / 70 mm, turn the faceplate 180^ and pull to extend simultaneously until the deadbolt locks in position as the illustration shows below.

1. Insert the deadbolt into the doorframe and make sure the word "TOP" faces up as indicated on the deadbolt.
2. Screw into the doorframe with a screwdriver (not provided).

What is required: Deadbolt, Deadbolt Screws, Screwdriver (not provided)

Diagram of a mechanical assembly with a circular component and two connected components (no text or symbols)

Step 2: Install the Strike Plate

If you have an existing strike plate installed, skip this step.

To install the strike plate:

I. Align the strike plate with the center hole of the deadbolt.

1. Secure the strike plate with strike screws. Make sure the plate is placed in the correct direction.

To enhance the security, you need to first install the strike reinforcer.

Attach the strike reinforcer on the doorframe and tighten the reinforcement screws with a screwdriver (not provided).

What is required: Strike Plate, Strike Screws, Strike Reinforcer (optional), Reinforcement Screws (optional), Screwdriver (not provided)

Note: This step is only necessary if you want to maintain BHMA Grade 2 security, or you can install strike plate directly.

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Step 3: Install the Exterior Assembly

To install the exterior assembly into the doorframe:

I. Measure your cross bore dimension and determine the installation steps accordingly.

• If the diameter of your cross bore is 2 18 / 54 mm, use the provided spacer to assist in installing the exterior assembly.
• If you have a 1 12 / 38 mm crossbore, remove the spacer.

Simple line drawing of a door with a handle and a curved object, no text or symbols present

1. Route the cable connected on the exterior assembly under the deadbolt.
2. Align the tailpiece with the center hole of the deadbolt, and insert it into the center hole.

What is required: Exterior Assembly

Illustration of a door lock mechanism with hand inserting a key (no text or symbols)

Step 4: Install the Mounting Plate

I. Route the cable through the mounting plate.
2. Fix the mounting plate onto the interior doorframe using the mounting plate screws. Make sure the screws go through the holes of the deadbolt and the mounting plate, and lock into place.

• Option A: If the mounting plate fits perfectly with the door, go to Step 5.
• Option B: If the mounting plate is not fastened tightly to the door, use an additional screw.

What is required: Mounting Plate, Mounting Plate Screws, Deadbolt Screw / Strike Screw, Screwdriver (not provided)

Illustration of a door panel with a small hand inserting a component, no text or symbols present

Illustration of a door lock mechanism with a tool inserted, no text or symbols present

3D diagram of a door panel with a handle and mounting bracket, no text or symbols present

Step 5: Install the Interior Assembly

To install the Interior Assembly:

I. Remove the battery cover.
2. Match the wire connector from the circuit board with the one from the interior assembly as illustrated. The wire connector can only be plugged into the socket in one way. Make sure you match the dot on the connector with the pin on the circuit board correctly.
3. Align the tailpiece with the key cylinder.
4. Secure the provided screws into the interior assembly.
5. Turn the thumbturn to check whether the deadbolt is retracted. If the deadbolt does not work smoothly, adjust the screws and install the mounting plate again.
6. Use the plug to cover the screw hole at the bottom of the Smart Lock Touch.

What is required: Interior Assembly, Interior Assembly Screws, Screwdriver (not provided)

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Illustration of a vertical electronic device with a control panel and indicator lights (no text or symbols)

4

Illustration of a desktop computer tower with control panel and door handle (no text or symbols)

5

Simple line drawing of a vertical rectangular device with a circular handle and mounting holes (no text or symbols)

O

Step 6: Install Batteries

Insert four AA batteries into the battery compartment matching the polarity (+/-) indicated.

Diagram of a computer monitor with a labeled control panel and indicator lights (no text or symbols present)

You are all set! Follow the in-app instructions to set up the Smart Lock Touch.

Note: Do not close the battery cover. This is to make sure you can scan the QR code in order to access information about Smart Lock Touch, as well as easily access the Setup button.

Pair Your Phone with Smart Lock Touch

Note: The lock will not lock automatically before the setup has completed. To avoid being locked outside, pair your phone with the Smart Lock Touch and set an access code for unlocking the door.

To pair your phone with the Smart Lock Touch:

I. Scan the QR code on the back of the Smart Lock Touch to get Bluetooth information of the Smart Lock Touch. Follow the on-screen instructions to complete the setup.
2. Pair your phone with the Smart Lock Touch via Bluetooth. Your phone will search for the Smart Lock Touch's Bluetooth and then connect.

- Waiting to pair: The LED indicator flashes blue.

• Paired: the LED indicator turns steady blue for 5 seconds

Note:

• The user that is paired is the only administrator and can authorize other users to use the lock.
• Press and hold the Setup button again, the lock will return to default settings. All the settings will be erased and need to be reset. DO NOT press and hold the button if unnecessary.

Calibrate Smart Lock Touch

After the Smart Lock Touch is successfully paired with your phone, the eufy Security app will prompt you to calibrate the door lock.

Make sure you close the door before calibrating the Smart Lock Touch. When the door is closed, the door sensor will record the exact locked position so that the door will automatically lock if the door is properly closed.

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To calibrate the Smart Lock Touch, follow the on-screen instructions to complete the process.

• Successfully calibrated: The ⬇ button LED turns white for 2 seconds and then off. The voice prompt “calibration complete” can be heard.
• Fail to calibrate: The button and status LED turn solid red for 2 seconds and then off. The voice prompt "The deadbolt is stuck. Please return to the installation and try again." can be heard.

Note: If the eufy Security app fails to calibrate the lock, check whether the door has been installed correctly and try again.

Set Access Code

After the lock is calibrated, the eufy Security app will prompt you to name your Smart Lock Touch and set an access code. Follow the on-screen instructions to complete the process. The access code should be 4 to 8 characters.

Note: If you do not set the passcode and click "Return", a message "initialization, unsuccessful" will appear. Click the card to enter the Smart Lock Touch page. The message "Continue or remove the device" will appear.

Set Scramble Passcode

A scramble passcode is a series of random numbers that you can input to prevent others from spying on your actual access code. It is ideal for those living in a condo with neighbors passing by all the time.

To set a scramble passcode, go to Settings on the eufy Security app. The scramble passcode should be no more than 12 digits in total.

Example

Access Code: 123456

Scramble Passcode Method

1: 123456XXXXXX□□□□
2: XXXXXX123456□□□□
3: XXX123456XXX□□□□

Register Your Fingerprint

After setting an access code, the eufy Security app will prompt you to input your fingerprint. The fingerprint light will breathe white.

1. Register your fingerprint by placing it on the touch screen and check whether your fingerprint is valid. If yes, your fingerprint will be recorded. You must register your fingerprint 8 times. Each time you register a fingerprint successfully, the corresponding number will light on. For example, you successfully register fingerprints 8 times, the number 1 \~ 8 are lighted.

Illustration of two hand gestures pointing at a button, showing left and right motion (no text or symbols)

1. If the app fails to record your fingerprint, the fingerprint breathing light will breathe red once and a prompt tone will be heard. Move your finger slightly and try again.

2. After the fingerprint is successfully registered, the fingerprint breathing light will turn off.

Note:

• People aged over 70 and children under 5 are recommended to use the keypad to set access codes.
- It is recommended to use your thumb, index finger, or middle finger to input your fingerprint.
- You can skip this step during the initialization process and input fingerprint later.

Connect the Wi-Fi Bridge to Smart Lock Touch (Optional)

I. Plug the Wi-Fi Bridge into a power outlet close to Smart Lock Touch. The LED indicator turns a solid green when the Wi-Fi Bridge is ready for setup. To get the best Bluetooth signal, it's recommended that you place the Wi-Fi Bridge and Smart Lock Touch within a distance of 20 ft / 6m.
2. After adding Smart Lock Touch, the eufy Security app will prompt you to connect the Wi-Fi Bridge to Smart Lock Touch.

① Tap Add Device and add Wi-Fi Bridge to the device list. Follow the onscreen instructions to connect the Wi-Fi Bridge to your home Wi-Fi.

② Tap Add Device and add Smart Lock Touch to the device list when the prompt pops up. Follow the onscreen instructions to connect the Wi-Fi Bridge to Smart Lock Touch.

Note:

• Make sure you've installed the Smart Lock Touch correctly.
- Make sure you've registered your fingerprint or access code successfully.

Other Settings

The Smart Lock Touch supports many features that you can configure using the eufy Security app. The features are listed as follows:

• Add up to 100 users
• Set language: English
• Synchronize time for lock with the time on your phone
• Customize voice volume for the Smart Lock Touch
• Customize the time duration for automatic door-locking. You can set the countdown duration to be up to 3 minutes.
• Enable or disable sound effect
  • Automatically record door opening and locking log
• After 5 consecutive failed attempts to input the access code, access code cannot be used.
• Check device information

OTA Update (Optional)

If your device requires an OTA update, the app will force you to update OTA. Follow the onscreen instructions to complete the process. If no OTA update is required, the app will automatically skip this process and enter "the setup complete" page.

Note:

• When the battery power level is lower than 20% , OTA update is not allowed.
  • After OTA is successfully updated, wait for 1 minute and then reboot the Smart Lock Touch.

BASIC OPERATIONS

Unlock the Door

You can unlock the door using a valid access code, eufy Security app, or the provided key.

To unlock the door:

Option I: Use the fingerprint scanner

1. Scan your fingerprint and wait until the fingerprint breathing light breathes blue once. The door will be unlocked within 1 second.
2. If not, the light will breathe red once. Repeat the steps to unlock.
3. If you fail to unlock the door after 5 attempts using the fingerprint scanner, the Smart Lock Touch will be locked. Use the access code instead to unlock.

Option 2: Use the access code

I. Press any key to wake up the keypad. The keypad will light on.
2. Enter your access code. If the access code is correct, press the button. The door will unlock. If the access code is wrong, press and enter a new code.

- Valid access code: The button turns solid white for 2 seconds.

- Access code error: The error Button blinks red for 2 seconds. A beep will be heard.

Option 3: Use the eufy Security app

I. Open the eufy Security app. The app will search for Smart Lock Touch Bluetooth and connect.
2. Follow the on-screen instructions on the eufy Security app to unlock the door.

Option 4: Use the provided key

If you fail to unlock the door after 5 consecutive times using the access code, use the provided key to unlock the door.

Lock the Door

There are several options to lock the door.

Option I: Use the fingerprint scanner

I. Scan your fingerprint and wait until the fingerprint breathing light breathes blue once. The door will be locked within 1 second.
2. If not, the light will breathe red once. Repeat the steps to lock.
3. If you fail to lock the door after 5 attempts using the fingerprint scanner, the Smart Lock Lock will remain unlocked. Use the access code instead to lock the door.

Option 2: Use the access code

I. Press any key to wake up the keypad. The keypad will light on.
2. Enter your access code. If the access code is correct, press the button. The door will be locked. If the access code is wrong, press and enter a new code.

• Valid access code: The button turns solid white for 2 seconds.
• Access code error: The error Button blinks red for 2 seconds. A beep will be heard.

Option 3: Use the eufy Security app

I. Open the eufy Security app. The app will search for Smart Lock Touch Bluetooth and connect.
2. Follow the on-screen instructions on the eufy Security app to lock the door.

Option 4: Use automatic lock

I. On the eufy Security app, set the "Automatic lock" option to On, and set the time duration for the door to be locked.
2. When the door is closed, the Smart Lock Touch will detect whether the door is locked. If not, the door will be locked automatically after the time duration you set.

Option 5: One-touch lock

On the eufy Security app, the "one-touch lock" option is set to On by default. To use one-touch lock:

I. Set the "one-touch lock" option to On.
2. Press and hold the button to lock the door.

Reboot Smart Lock Touch

Press the Reboot button on the bottom to restart the Smart Lock Touch. The system will reboot.

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SPECIFICATIONS

Chipset: Realtek lower-power SOC BLE; BT 5.0;

Maximum access code: 100

Hardware encryption: ECC asymmetric encryption chip

Software encryption: AES 128

Waterproof: IPX3 (Exterior Assembly)

Lock material: zinc alloy

Battery: 4 × AA batteries

Battery life: 365 days (if open and close the door for 10 times per day)

Times to unlock and lock: 250,000 times (mechanical)

TROUBLESHOOTING

I. How can I unlock the door if the Smart Lock Touch's battery runs low?

① Insert a micro USB cable into the micro USB port and use a portable battery to power the Smart Lock Touch.
② Use the access code to unlock.

1. How can I unlock the door if the Smart Lock Touch's battery runs low?

① Insert a micro USB cable into the micro USB port and use a portable battery to power the Smart Lock Touch.

② Use the fingerprint scanner or access code to unlock.

1. How to delete the registered fingerprint and access code? Open your eufy Security app, and repeat steps mentioned in "Pair Your Phone with Smart Lock Touch" to pair. Then you can delete the registered fingerprint and access code.
2. The Smart Lock Touch ringtone is too loud. Open the eufy Security app and pair your phone with your Smart Lock Touch. You can set the ringtone volume on the eufy Security app.

3. Why the Smart Lock Touch's battery drains so quickly? Make sure you use the standard battery.

4. Check whether the Smart Lock Touch is installed properly.

5. Check whether the Smart Lock Touch can be locked or unlocked smoothly using the thumbturn; If not, detach and install the Smart Lock Touch again.

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• Check whether water spills in the Interior Assembly. Exposure to water will drain the battery quickly.
• Contact Customer Service for technical support via eufy Security app or email.

For troubleshooting, check the installation video and instructions. Or you can contact Customer Service staff for technical support via eufy Security app or email.

IMPORTANT SAFETY INSTRUCTIONS

• DO NOT attempt to install or repair the product without authorization.
• Do not use excessive force or sharp objects to press lock buttons, as this can damage the product.
• Make sure the door is completely closed when going outside. The manufacturer does not assume responsibility for any harm caused by your improper closing of the door.
• Replace batteries when the low battery alarm is heard.
• Change your access code regularly to ensure security.

NOTICE

FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: (1) Reorient or relocate the receiving antenna. (2) Increase the separation between the equipment and receiver. (3) Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. (4) Consult the dealer or an experienced radio / TV technician for help.

FCC Radio Frequency Exposure Statement

The device has been evaluated to meet general RF exposure requirements. The device can be used in fixed / mobile exposure condition. The min separation distance is 5mm.

Notice: Shielded cables

All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations.

The following importer is the responsible party.

Company Name: POWER MOBILE LIFE, LLC

Address: 400 108th Ave NE Ste 400, Bellevue, WA 98004-5541

Telephone: [phone]

Declaration of Conformity

Hereby, Anker Innovations Limited declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. For the declaration of conformity, visit www.eufylife.com Do not use the Device in the environment at too high or too low temperature, never expose the Device under strong sunshine or too wet environment.

The suitable temperature for the T8021 and accessories is 0\~40°C.

The suitable temperature for the T8510 and accessories is 0-40°C.

RF exposure information: The Maximum Permissible Exposure (MPE) level has been calculated based on a distance of d=20 cm between the device and the human body. To maintain compliance with RF exposure requirement, use product that maintains a 20cm distance between the device and the human body.

CAUTION RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED

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BATTERIES ACCORDING TO THE INSTRUCTIONS

Bluetooth Operating Frequency Range: 2402\~2480MHz;

Bluetooth Max Output Power: 2.0488 dBm (EIRP for T8021);6.437 dBm (EIRP for T8510)

Wi-Fi Operating Frequency Range:2412\~2472MHz ; Wifi Max Output Power:15.68dBm(EIRP for T8021)

This product is designed and manufactured with high quality materials and

components, which can be recycled and reused.

This symbol means the product must not be discarded as household waste, and

should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human health and the environment. For more information on disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you bought this product.

Anker Innovations Limited

Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong

CUSTOMER SERVICE

Warranty

Smart Lock Touch: 36-Month Limited Warranty

Mechanical part: 36-Month Warranty

Electrical Part: 18-Month Warranty

[phone] Mon-Fri 9AM-5PM (PT)

[phone] Mon-Fri 6AM-11AM (GMT)

[phone] Mon-Fri 6:00-11:00

Customer Support: [e-mail]

Anker Innovations Limited

Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong

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