RM8602S - Whiteboards and Accessories BENQ - Free user manual and instructions

Product Type	Interactive Flat Panel Display
Model	RM8602S
Brand	BenQ
Display Size	86 inches (diagonal)
Resolution	4K UHD (3840 x 2160)
Touch Technology	Infrared touch, 20-point multi-touch
Operating System	Android 8.0 or later
Built-in Speakers	2 x 15W
Connectivity	HDMI x3, USB x4, VGA, Audio, LAN, RS232
Wireless	Built-in Wi-Fi (802.11ac), Bluetooth 4.2
Weight	Approximately 65 kg (143 lbs)
Dimensions (W x H x D)	1957 x 1165 x 89 mm
Power Supply	AC 100-240V, 50/60Hz
Power Consumption	~400W (typical), <0.5W standby
Screen Protection	Tempered glass, anti-glare, anti-fingerprint
Cleaning Instructions	Wipe with soft dry cloth; avoid solvents or abrasives
Safety Features	Child lock, anti-scratch surface, overheat protection
Accessories Included	Remote control, stylus pens (2), wall mount bracket, power cord
Repairability	Modular design; replaceable power board, touch module
Warranty	Standard 3-year on-site warranty (check regional variations)

Frequently Asked Questions - RM8602S BENQ

How do I install the BenQ RM8602S on a wall?

Use the included wall mount bracket. Ensure the wall can support the panel's weight (65 kg). Follow the installation guide in the manual for proper VESA mounting (800x400mm).

Can I connect my laptop wirelessly?

Yes, the RM8602S supports wireless screen mirroring via Wi-Fi. Use Miracast for Windows or AirPlay for Apple devices. Alternatively, install BenQ's InstaShare software for easy projection.

How many touch points does it support?

The RM8602S supports up to 20 simultaneous touch points, allowing multiple users to interact at the same time.

What is the optimal cleaning method?

Use a soft, lint-free cloth slightly dampened with water or a mild screen cleaner. Do not spray liquid directly onto the screen. Avoid abrasive materials or harsh chemicals.

Does it come with pre-installed software?

Yes, it includes BenQ EZWrite 6 for whiteboarding, and the device runs Android OS, which supports various educational and business apps from Google Play.

How do I calibrate the touch screen?

Go to Settings > Touch > Calibration. Follow the on-screen instructions to touch specific points. Calibration may be needed if the touch response is off.

Can I use third-party styluses?

The RM8602S works best with the included passive styluses. Most capacitive styluses also work, but palm rejection may vary. For precise writing, use the provided pens.

What are the audio output options?

It has built-in dual 15W speakers. For external audio, use the 3.5mm audio out jack or HDMI ARC to connect to a soundbar or amplifier.

How do I perform a factory reset?

Go to Settings > System > Reset. Choose 'Factory data reset'. Note that this erases all data and installed apps. Alternatively, use the physical reset button (poke hole) on the back.

Is the display suitable for outdoor use?

No, the RM8602S is designed for indoor use only. Direct sunlight can cause glare and overheating. It is best used in classrooms, meeting rooms, or indoor brightness conditions.

USER MANUAL RM8602S BENQ

Interactive Flat Panel

User Manual

Abstract grayscale pattern with concentric dotted lines and a curved band, no text or symbols present.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes.

Copyright

Copyright 2020 BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Product support

This document aims to provide the most updated and accurate information to customers, and thus all contents may be modified from time to time without prior notice. Please visit the website for the latest version of this document and other product information. Available files vary by model.

I. Make sure your computer is connected to the Internet.
2. Visit the local website from www.BenQ.com. The website layout and content may vary by region/country.

- User manual and related document: www.BenQ.com > Business > SUPPORT > Downloads > model name > User Manual

- (EU only) Dismantled information: Available on the user manual download page. This document is provided based on Regulation (EU) 2019/2021 to repair or recycle your product. Always contact the local customer service for servicing within the warranty period. If you wish to repair an out-of-warranty product, you are recommended to go to a qualified service personnel and obtain repair parts from BenQ to ensure compatibility. Do not disassemble the product unless you are aware of the consequences. If you cannot find the dismantled information on your product, contact the local customer service for assistance.

Table of Contents

Product support.... 3

Safety warnings and precautions.... 6

Important safety instructions.... 7

Notes on this display 7

Notes on the LCD panel of this display 7

Safety notice for remote control 8

Battery safety notice 8

BenQ ecoFACTS 9

Package contents 10

Setting up the display.... 11

Mounting the display.... 11

Parts of the display and their functions.... 13

Front/Rear panel 13

Input/output terminals.... 14

Remote control.... 16

Using the remote control.... 18

Connection 20

Connecting the VGA input.... 20

Connecting the touch module.... 20

Connecting the digital inputs.... 21

Connecting the video output.... 22

Connecting to serial port 23

Connecting power 24

Basic operations.... 25

Turning the display on or off.... 25

Initial setup 26

OSD Setting 26

Switching input signals.... 30

Downloading software.... 30

Setting up the Internet connection.... 30

Updating software.... 32

Adjusting audio volume level.... 33

Important instructions for using the touch screen.... 38

Menu operations.... 39

One touch menu operation 39

Settings menu 39

System settings.... 46

Android system interface.... 51

Main interface.... 51

APPS....60

BenQ Suggests 60

InstaShare 61

InstaQPrint.... 62

WPS Office.... 63

Email 65

Side Tool Bar 66

Blizz.... 67

Product information.... 68

Specifications 68

Dimensions (RM6502S).... 70

Dimensions (RM7502S).... 71

Dimensions (RM8602S)....72

Supported input signal resolution.... 73

Troubleshooting 75

Accessibility Requirements for Rehabilitation Act of 1973, Section 508 78

Safety warnings and precautions

CAUTION

RISK OF ELECTRIC SHOCK DO NOT OPEN

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE, REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product's enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.

THIS EQUIPMENT MUST BE GROUNDED

To ensure safe operation, the three-pin plug must be inserted only into a standard three-pin power outlet which is effectively grounded through normal household wiring. Extension cords used with the equipment must have three cores and be correctly wired to provide connection to the ground. Wrongly wired extension cords are a major cause of fatalities.

The fact that the equipment operates satisfactorily does not imply that the power outlet is grounded or that the installation is completely safe. For your safety, if you are in any doubt about the effective grounding of the power outlet, please consult a qualified electrician.

• The mains plug of the power supply cord shall remain readily operable. The AC receptacle (mains socket outlet) shall be installed near the equipment and shall be easily accessible. To completely disconnect this equipment from the AC mains, disconnect the power cord plug from the AC receptacle.
• Do not place this display on an uneven, sloping or unstable surface (such as a trolley) where it may fall and cause damage to itself or others.
• Do not place this display near water, like a spa or pool, or in a position which will allow the splashing or spraying of water onto the display, like in front of an open window where rain water may enter.
• Do not install this display in a confined space without proper ventilation and air circulation, such as in a closed cabinet. Allow proper space around the display for dissipating heat inside. Do not block any openings and vents on the display. Overheating may result in hazards and electric shock.
• Installation of this display should only be performed by a qualified technician. Failure to install this display properly may cause injuries and damages to the personnels and the display itself. Check the installation regularly and maintain the display periodically to ensure the best working condition.
• Use only the accessories approved or recommended by the manufacturer to mount this display. Using wrong or unsuitable accessories may cause the display to fall and result in serious personal injuries. Make sure that the surface and fixing points are strong enough to sustain the weight of the display.
• To reduce the risk of electric shock, do not remove covers. No user serviceable parts inside. Refer servicing to qualified service personnel.
  • To prevent personal injuries, mounting the display or installing desktop stands is required before use.

Important safety instructions

I. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
II. Only use attachments/accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.
13. Unplug this apparatus during lightning storms or when unused for long periods of time.
14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

Notes on this display

• To prevent the risk of physical injuries, do not attempt to lift the display alone.
• Make sure you have four or more people available to help lift or a flat cart to transport the display to its final location.
• Keep the display horizontal as much as possible.
• Clear a floor space before unpacking.
  • This display is not for individual use.

Notes on the LCD panel of this display

• The Liquid Crystal Display (LCD) panel of this display has a very thin protective layer of glass which is liable to marking or scratching, and cracking if struck or pressured. The liquid crystal substrate is also liable to damage under excessive force or extreme temperatures. Please handle with care.
• The response time and brightness of the LCD panel may vary with the ambient temperature.

• Avoid placing the display in direct sun or where direct sun or spot lighting will shine onto the LCD panel, as the heat may damage the panel and the external casing of the display, and the bright light will make viewing the display more difficult than necessary.
• The LCD panel consists of individual pixels to display images and is manufactured according to the design specifications. While 99.9% of these pixels work normally, 0.01% of the pixels may remain constantly lit (in red, blue or green) or unlit. This is a technical limitation of the LCD technology and is not a defect.
• LCD screens, like plasma (PDP) and conventional CRT (Cathode Ray Tube) screens, are also susceptible to 'screen burn-in' or 'image retention' which can be found on the screen as visible fixed lines and shades. To avoid such damage to the screen, avoid displaying still images (like On-Screen Display menus, TV station logos, fixed/inactive text or icons) for more than 30 minutes. Change the aspect ratio from time to time. Fill the entire screen with the image and eliminate the black bars whenever possible. Avoid displaying images in 16:9 aspect ratio over a long period of time, otherwise there may be visible burn marks on the screen as two vertical lines.

Note: Under certain circumstances, condensation may occur on the inner side of the cover glass, it's a natural phenomenon and will not affect the operation of the display. This condensation will usually disappear after around 2 hours of normal operation.

• RM series does not offer image retention function, for more information, please refer to installation guide. If a still image is required for a display, it is recommended to enable Pixel shift.
• RM series does not support portrait use; portrait use may cause display damage. BenQ warranty will not cover faulty usage.

Safety notice for remote control

• Do not put the remote control in the direct heat, humidity, and avoid fire.
• Do not drop the remote control.
• Do not expose the remote control to water or moisture. Failure to do so could result in malfunction.
• Confirm there is no object between the remote control and the remote sensor of the product.
• When the remote control will not be used for an extended period, remove the batteries.

Battery safety notice

The use of the wrong type of batteries may cause chemical leaks or explosion. Please note the following:

• Always ensure that the batteries are inserted with the positive and negative terminals in the correct direction as shown in the battery compartment.
• Different types of batteries have different characteristics. Do not mix different types.
• Do not mix old and new batteries. Mixing old and new batteries will shorten battery life or cause chemical leaks from the old batteries.
• When batteries fail to function, replace them immediately.

• Chemicals which leak from batteries may cause skin irritation. If any chemical matter seeps out of the batteries, wipe it up immediately using a dry cloth, and replace the batteries as soon as possible.

• Due to varying storage conditions, the battery life for the batteries included with your product may be shortened. Replace them within 3 months or as soon as you can after initial use.

• There may be local restrictions on the disposal or recycling of batteries. Consult your local regulations or waste disposal provider.
• Due to varying storage conditions, the battery life for the batteries included with your product may be shortened. Replace them within 3 months or as soon as you can after initial use.
• There may be local restrictions on the disposal or recycling of batteries. Consult your local regulations or waste disposal provider.

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the “Bringing Enjoyment 'N Quality to Life” corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ's CSR Website at http://csr.BenQ.com/ for more details on BenQ's environmental commitments and achievements.

Package contents

Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately.

LCD display

Line drawing of a coiled cable with a plug at the end (no text or symbols)

Power cord (By Region)

D-Sub (15-pin) cable x I

Quick start guide

Line drawing of a USB cable with multiple connectors (no text or symbols)

USB cable x 1 AAA battery x 2 Remote control HDMI cable x 1

Wall mount Touch pen x 2

• The type of power cord supplied may differ from that illustrated depending on your region of purchase.
• Before discarding the package, check that you haven't left any accessories inside the box.
• Dispose of packaging materials wisely. You can recycle the cardboard carton. Consider storing the package (if possible) for future transport of the display.
• Do not leave plastic bags within reach of young children or babies.

Setting up the display

Mounting the display

You can install the display on a vertical surface with a suitable wall mounting bracket or on a horizontal surface with the optional desktop stands. Please pay attention to the following notes during installation:

• This display should be installed by at least two adult persons. Attempting to install this display by only one person may result in danger and injuries.
• Refer the installation to qualified technicians. Improper installation may cause the display to fall or malfunction.

Installing the display on a wall

I. Place a clean, dry and lint-free cloth on a flat, horizontal and object-free surface. Make sure that the size of the cloth is larger than the display.
2. Gently lay the display on the cloth with the LCD screen facing down.
3. Remove the desktop stands from the display if installed.
4. Identify the wall mounting screw holes on the back of the display as shown in the illustration.

RM6502S *Screw type: M8*25L

RM7502S
*Screw type: M8*25L

RM8602S *Screw type: M8*25L

1. Install the wall mounting bracket on the display and attach the display to the wall according to the mounting bracket's instructions. The length of the screw should exceed the thickness of the wall mounting bracket by at least 25 mm. Make sure that all screws are tightened and secured properly. (Recommended torque: 470 - 635N·cm). The mounting means should be strong enough to bear the weight of the display.

• To maintain proper ventilation, keep at least 10 mm of clear space from the back cover of the display to the wall.
• Please consult a professional technician for wall mount installations. The manufacturer accepts no liability for installations not performed by a professional technician.

Parts of the display and their functions

Front/Rear panel

Front view of a blank whiteboard with a small icon at the bottom (no text or symbols)

No. Name Description

	Power Switch	Used to isolate the power supply from the system.·When the switch is set to ON (I), the system will automatically enter standby mode.·When the switch is set to OFF (O), this will completely cut off the power supply.
2	Power-in Connects with the supplied power cord.
3	HDMI Receives HDMI signals from an external device.
	TOUCH	External computer touch signal input. When connecting external computer, besides connecting external computer VGA and audio signals, external computer's USB port needs to be connected to the corresponding group. Under the condition that driver is installed, external computer can be touch controlled through the equipment (touch function is effective in VGA and HDMI channel by default).
5	USB 3.0 Accesses multimedia files on USB drives directly.
6	USB 3.0 Accesses multimedia files on USB drives directly.
7	Menu	Press to open or close the sidebar menu.
8	Ambient Light Sensor	Detects the ambient room light conditions to automatically adjust the display backlight brightness.
9	Remote Control Sensor	Receives the signal from the remote control.
10	Power	Press to turn the display on or off.

Input/output terminals

No. Name Description

1	HDMI OUT	Connects to display devices with an HDMI input (HDMI 1, HDMI 2, HDMI 3, or OPS input).
2	USB 3.0 Accesses multimedia files on USB drives directly.
3	USB 3.0 Accesses multimedia files on USB drives directly (5V = 1.5A).
4	USB 3.0 Accesses multimedia files on USB drives directly.
5	TOUCH 1	External computer touch signal input. When connecting external computer, besides connecting external computer VGA and audio signals, external computer's USB port needs to be connected to the corresponding group. Under the condition that driver is installed, external computer can be touch controlled through the equipment (touch function is effective in VGA and HDMI channel by default).
6	HDMI IN 1 Receives HDMI signals from an external device.
7	HDMI IN 2 Receives HDMI signals from an external device.
8	HDMI IN 3 Receives HDMI signals from an external device.
9	TOUCH 2 See TOUCH 1.
10	USB 2.0 Accesses multimedia files on USB drives directly.
11	LAN 10/100/1000 Mbps, connecting RJ45 terminals.
12	AUDIO OUT	Connects to an external audio device (such as a speaker, stereo system, or headphone) to output the audio that is supplied by the video source.
13	RS232 Serial interface, used for mutual transfer of data between devices.
14	SPDIF	Connects the SPDIF cable from external devices to the display for audio in.
15	AUDIO IN/MIC IN	• AUDIO IN: Receives audio signals from an external device.• MIC IN: Connects to a microphone.
16	VGA	Receives analog RGB signals from an external device (such as a computer).
17	USB 2.0 Unscrew the cover to access the USB slot for Wi-Fi dongle.
18	OPS Open pluggable specification (Intel OPS standard)

• USB2.0= 5V = 500mA / USB3.0= 5V = 900mA
• OPS=18V=4A
• Direct Current / DC
  • Alternating Current /AC
• The maximum length for the cables to be used with the USB slots are 5m (USB 2.0) and 3m (USB 3.0).

Remote control

Turn the display on or off.

Turn on or off the mute function.

Built-in computer Windows key.

Built-in computer space key.

Built-in computer Alt+Tab key.

Built-in computer program window close button.

Perform as numeric buttons.

Show the current input source and information.

TV channel return key.

Select the input source.

Return key.

Android system main screen button.

Open or close the OSD menu.

Lock the keyboard and touch function.

Lock keypad.

Lock touch.

Freeze screen.

One key for blank screen.

Backspace key.

Direction key. Press for upward selection.

Direction key. Press for left selection.

Direction key. Press for right selection.

Direction key. Press for downward selection.

ENTER

Confirms your selection or save changes.

Quickly start writing application (EZWrite). Select writing pen quickly if the application is started.

Back

Return key.

PgUp

Built-in computer page (previous page).

PgDn

Built-in computer page (next page).

CH+/CH-

Channel switch key.

VOL+/VOL-

Volume switch key.

F1 - F12

Built-in computer F1 - F12 function keys.

- Build-in computer is not available. All buttons related to computer are regarded as disabled in case of no built-in computer.

• TV functions are not available.

Using the remote control

Installing remote control batteries

Illustration of hands inserting a card into a mobile phone (no text or symbols visible)

1. Open the remote control battery compartment cover.

Diagram of a remote control with two buttons and an arrow indicating action (no text or symbols)

1. Insert the supplied batteries ensuring that the positive and negative marked battery terminals match the (+) and (-) marks in the battery compartment.

The supplied batteries are provided for your convenience so that you can operate the display straight away. You should replace them as soon as possible.

Illustration of hands using a handheld device to interact with a screen (no text or symbols visible)

1. Refit the battery compartment cover.

Remote control usage tips

• To power on/off the display, aim the top front of the remote control directly at the display's remote control sensor window when you press the buttons.
• Avoid getting the remote control wet or store it in humid environments (like bathrooms).
• If the display's remote control sensor window is exposed to direct sunlight or strong light, the remote control may not operate properly. In this situation, change the light source, readjust the angle of the display, or operate the remote control from a location closer to display's remote control sensor window.

Front view of a blank whiteboard with a small icon at the bottom (no text or symbols)

Connection

Connecting the VGA input

I. Connect the VGA jack on the display to the VGA output jack on a computer using a D-Sub (15-pin) cable.
2. Connect the computer's audio output jack to the AUDIO IN/MIC IN jack on the display with a suitable audio cable.

Connecting the touch module

Connect the TOUCH (type B) jack on the display to the USB port of a computer using the supplied USB cable. The touch module of the display supports easy Plug-and-Play operation. There is no need to install additional drivers on the computer.

Pure electrical connector symbols without any text or labels

• Avoid blocking the touch screen frame (where sensors are located) when initiating the touch module.
• It is highly recommended that you connect the display to the PC or laptop directly. Avoid connecting the display to a face plate device which may cause failures in touch operations.
• If any ghost image occurs, please try to un-plug and then re-plug all USB cables. If the failure image still exists, use another USB type B to A cable.
• TOUCH 2 port must be connected with HDMI IN 3 or VGA.

Connecting the digital inputs

I. Connect the HDMI output jack of a computer or A/V device (such as a VCR or DVD player) to the HDMI input jack on the display using an HDMI cable.
2. To view images from this input, press on the remote control to switch to the respective input source.

HDMI cable

Computer

Exterior view of a modern office building (no signage)

• The applicable cable is not supplied and should be purchased separately.
• The display provides a selection for the dual-monitor mode.
• TOUCH 1 port must be connected with HDMI IN 1 or HDMI IN 2.

Connecting the video output

For computer:

I. Use HDMI cable to connect from HDMI OUT to the respective jacks of the devices.
2. Plug in power cord, and switch power on.
3. Press ⏻ on the remote control to turn on the display.

Connecting to serial port

Directly connect the computer to RS232 ports on the input/output terminals.

Diagram of five electronic component packages (no text or labels)

• The applicable cable is not supplied and should be purchased separately.
• This connection is applicable to straight-through RS-232C cable only.
• After using serial port line to connect central control equipment and machine, certain function of the machine can be controlled via central control equipment, such as: machine on/off, and adjustment of sound volume, etc.

Connecting power

Plug one end of the power cord into the Power jack on the display and the other end into an appropriate power outlet (if the outlet is switched, turn on the switch).

Blank whiteboard with a small icon at the bottom (no text or symbols on the board)

AC IN

Line drawing of two hands inserting a plug into a socket with a cable (no text or symbols)

• The supplied power cord is suitable for use with 100-240V AC power only.
• The power cord and outlet illustrated may differ from the ones used in your region.
• Only use an appropriate power cord for your region. Never use a power cord which appears damaged or frayed, or change the plug type on the power cord.
• Be aware of the power loading when you use extension cords or multiple outlet power boards.
• There are no user serviceable parts in this display. Never unscrew or remove any covers. There are dangerous voltages inside the display. Turn off the power and unplug the power cord if you intend to move the display.
  • The illustration is for your reference only.

Basic operations

Turning the display on or off

I. Be sure to follow the instruction of Connecting power on page 24.
2. Before turning on the display, make sure the Power switch is set to ON. The system will enter standby mode.

Front view of a blank whiteboard with a small icon at the bottom (no text or symbols)

Power Switch

Diagram showing a hand holding a small object inside a circular frame, and a close-up of a vehicle with a license plate (no text or symbols)

AC IN

• To turn on the display, press the Power button on the control panel or on the remote control.
• To turn off the display, press the Power button on the control panel or on the remote control. The system will automatically enter standby mode.

- To turn on the display, press the ON/OFF button on the control panel or on the remote control.

- To turn off the display, press the ON/OFF button on the control panel or on the remote control. The system will automatically enter standby mode.

The display's standby mode still consumes power. To completely cut off power supply, set the Power switch to OFF (O) and then disconnect the power cord from the power outlet.

Initial setup

After you have connected the display to the power, you are ready to power on the display. The first time you power on the display, you will be guided through a series of setup screens. Follow the on-screen instructions or the steps below to start up your display and complete the initial setup.

I. Turn on the display. Wait for the display to boot up with the BenQ screen. This may take a moment.
2. Tap Next on the screen to begin. Follow the on-screen instructions to set up the language, date and time, and network. Or your can skip some of these steps and complete the setup later.

OSD Setting

Under Connection, you can select a desired input source and adjust backlight. Refer to Input settings on page 39 for more information.

InstaShare is not preloaded. You need to download the app via BenQ Suggests. Refer to InstaShare on page 61 for more information.

Account Information

Three types of accounts are provided: Guest, Admin, and Multiple users.

Guest

It's for public use under Guest account. You are able to change the headshot, wallpaper, volume and brightness.

Admin

Log in as Admin. Under Personal settings, you can change the headshot, wallpaper, and password. You can also enable AMS service, set Available offline accounts, and check Device information.

Multiple users

To access your personal account, you have to ask the administrator to activate AMS service first and create your account through IAM service. Refer to User Management on page 28 for more information.

User Management

To add a new user, please contact your IT manager to create your account through BENQ IAM web service.

Creating a new account

I. As an administrator to create a new account for regular users, go to BenQ Service website: https://ams.benq.com. Suggested browsers are Chrome, Firefox.
2. Log in and choose IAM.

1. Click Create New Account to continue.

Account Management

1. Fill in the following fields. Be sure to enter the correct email address and activate the X-Sign and Broadcast service. Click Submit to create a new account.

You can easily switch to different services, X-Sign, DMS, AMS, Broadcast, by clicking the icon on the upper right corner.

1. The account has been created and a verifying email is sent to the new account owner.

Message

The account has been created. We'll send the email from "BenQ". If it isn't in your inbox, check your folders. If a spam filter or email rule moved the email, it might be in the Spam, Junk, Trash, Deleted items, or Archive folder.

Switching input signals

To select an input signal, do either one of the following:

• Press on the remote control.
• Press the Menu button on the front panel.
• Drag the OSD menu up from the bottom-center of the screen.

Downloading software

BenQ may periodically release software updates that may add functions or applications associated with your display. To check if there is a software update available for your device or to obtain the software license key, please visit https://www.benq.com/en-us/business/support/products/ifp/partner-software/download.html. Then enter the serial number (can be found on the sticker attached on the back of the display) and click OK to access the Software download page.

Setting up the Internet connection

Your display must be connected to a network to conduct OTA updates or surf the Internet.

To find the MAC address in Android OS, please go to Setting > System > About > Status.

Network setting

On the home screen, go to Setting > System > About > Status. If there is no IP address shown, please connect the display to the ethernet cable.

Wireless connection

You must use a wireless adapter in order to connect the display to the Internet wirelessly. Please contact your local dealer for more information on configuring the wireless connection.

I. Press

on the remote control, or go to Network > Wi-Fi.

1. Insert the Wi-Fi dongle and the switcher will automatically change to ON. A list of available networks will show on the screen.

1. Touch the network's name to connect to the network. The password is needed if it is your first time to use the network. Key in the password and press Connect. The device is now connected to the WLAN.

- If you are connecting to a secured wireless network, enter the password for the wireless network access when prompted and tap Connect.

- For wireless connection, BenQ shipment does not include wireless dongles, therefore, you may purchase it separately via the local dealer.

Updating software

Whenever a new version of software is available, the system will automatically detect the update and will prompt you to download it every time you turn on the display. If you want to update the software, choose NETWORK UPDATE or USB UPDATE to continue the update. Or your can skip this step and update the software later.

To manually update the software:

I. Go to System > About > System updates.

1. If there is an update available, the system will begin updating.

• Software update process may take some time to complete.
• During the update process, do not turn off the device or disconnect the Internet connection. Any interruptions during the software update process may permanently damage your display.

Adjusting audio volume level

To adjust the audio volume level do either one of the following:

• Press V+ / on the remote control to adjust the volume.
• Press 📋 on the front panel of the display.
• Go to Setting > General to adjust the volume. Refer to General settings on page 40 for more information.

Using the touch screen

You can use the optical touch screen to control your operating system. The touch screen can emulate basic mouse functions and supports multi-touch functions for Windows 10/8/7/XP, Mac OS 10.11\~10.14, Chrome OS 58, and Android. The following table shows a list of gestures you can use on the touch screen.

• Ensure that you have installed the USB cable on the display to a computer.
• Windows is a registered trademark of Microsoft Corporation in the United States and other countries.

OS functions Gesture actions
For Windows XP, Windows 7, Windows 8, and Windows 10
Click	Tap the screen once.
Double-click	Tap the screen twice.
Right-click	1. Press on the target.2. Hold and wait for a blue ring to appear.3. Release your finger.
Drag	Drag one finger left or right.

OS functions Gesture actions
For Windows 7, Windows 8, and Windows 10
Selection	Drag one finger left or right.
Pan up / Pan down / Back / Forward	Quickly drag your finger (Flick) in a desired direction.
Multi-touch functionsFor Windows 7 - Home Premium, Professional, Enterprise and Ultimate versions
Right-click	1. Press on the target.2. Tap the screen with another finger.3. Release the second finger.
Scrolling	Drag one or two fingers up or down.
Zoom	Move two fingers apart or toward each other.
Supported by specific applications	Move two fingers in opposing directions.Use one finger to pivot around another.
Supported by specific applications	Tap two fingers simultaneously.The target should be the midpoint between the fingers.
For Windows XP and Windows 7
Wakeup from Windows sleep mode (S3)	Press and hold for 4 seconds.

Gesture Description
For Windows 8
	Press and hold to learnThis touch interaction causes detailed information or teaching visuals (for example, a tooltip or context menu) to be displayed without a commitment to an action. Anything displayed this way should not prevent users from panning if they begin sliding their finger.
Gesture Description	Tap for primary actionTapping on an element invokes its primary action, for instance launching an application or executing a command.
	Slide to panSlide is primarily used for panning interactions but can also be used for moving, drawing or writing. Slide can also be used to target small, densely packed elements by scrubbing (sliding the finger over related objects such as radio buttons).
	Swipe to select, command, and moveSliding the finger a short distance, perpendicular to the panning direction, selects objects in a list or grid (ListView and GridLayout controls). Display the AppBar with relevant commands when objects are selected.
	Pinch and stretch to zoomWhile the pinch and stretch gestures are commonly used for resizing, they also enable jumping to the beginning, end, or anywhere within content with Semantic Zoom. A SemanticZoom control provides a zoomed out view for showing groups of items and quick ways to dive back into them.
	Turn to rotateRotating with two or more fingers causes an object to rotate.

Important instructions for using the touch screen

Please clean the frame when there is sign of malfunction on the touch screen.

• Before you clean the screen, make sure the display is turned off, and unplug the power cord.
• Remove dust or dirt from the screen and the infrared plastic filter periodically. It is suggested using a small amount of alcohol to clean the infrared plastic filter.
• To avoid damage to the screen, never use any type of abrasive materials to wipe the screen.
• Use a neutral detergent to clean the touch screen. Avoid using detergents with erosive substance, such as banana oil or ammonia.
• Moisten a clean soft, lint-free cloth with a neutral detergent and then clean the touch screen.
• Do not spray a detergent on the screen surface or the body directly. It may result in a short circuit to the touch screen.
• Keep the touch screen out of direct sunlight or spotlights.

Diagram of a hand interacting with a rectangular panel, showing directional arrows indicating movement or flow (no text or symbols present)

Menu operations

One touch menu operation

Drag the OSD menu up from the bottom-center of the screen, as shown below, to enter the OSD menu.

Simple diagram with a red upward arrow inside a rectangular frame (no text or symbols)

Settings menu

Input settings

Press 📋 on the remote control, Menu on the front panel, or drag from the bottom middle to the center of the screen to enter the OSD menu.

• Press ▲/▼/◄/► on the remote control and press OK to confirm, or directly click a desired input source.
• Press → on the remote control or click a blank area outside the menu to exit the menu.

General settings

Go to General to access the Audio and Picture settings.

Audio

• Under Audio, Use the volume bar to adjust the volume for the display.
• Directly swipe to enable or disable Mute.
• Go to More to enter Audio menu.

Picture

• Under Picture, use the brightness bar to adjust the brightness for the display.
- You can enable the Eye-Care function on the OSD menu. Eye-Care switches the display's low blue light mode and activates the flicker free function.
- Directly swipe to enable or disable Auto Backlight.
- Go to More to enter Picture menu.

Eye-Care solutions

Blue light with wavelengths under 455 nm could affect vision and age the eyes. Eye-Care solution is designed for eyesight protection: the display provides proprietary eye-care technology with zero-flicker performance and ultra-low blue light emission, preventing eyestrain, eye fatigue and macular degeneration caused by extended sessions in front of a display. In addition, advanced anti-glare screen treatment minimizes distracting reflections and glare for optimal productivity and comfort.

Suggestions for long-term use of the display:

• Rest your eyes for 10 minutes after 30 minutes of continuous use.
• For every 20 minutes of display viewing, look into the distance for 20 seconds.
• When your eyes get sore and strained, close your eyes for a minute and then roll your eyes in all directions.

To activate the smart eye care solution:

• Enable the Eye Care function under General.
• Go to Device > Display > Eye care option.

Menu Description
Standard	Set as default value once Eye-Care function is enabled.
On-body detection	Activate the PIR motion sensor to detect human body and trigger the eye care protection mechanism.
Auto brightness	Panel backlight will be adjusted automatically according to the ambient light.

For more information about Picture settings, refer to Picture settings on page 43.

Audio settings

• Press ▲/▼/◄/► on the remote control and press OK to confirm or directly click an item.
• Press on the remote control or click a blank area outside the menu to exit the menu.

Menu Description
Balance Drag	the knob to adjust the balance.
Sound Mode	• Touch a preset sound environment. Options are Standard, Movie, Custom, Meeting, or Class mode.• Under mode, you can adjust Treble and Bass.

Picture settings

• Press ▲/▼/◄/► on the remote control and press OK to confirm or directly click an item.
• Press → on the remote control or click a blank area outside the menu to exit the menu.

Menu Description
Picture Mode	Press ▲/▼/◄/► on the remote control or click a picture mode. Options are Eco, Standard, Bright, Soft, Custom 1, Custom 2, and Custom 3.
Brightness	Users could only adjust Brightness under external source.
Contrast	Users could only adjust Contrast under external source.
Hue	Users could only adjust Hue under external source.
Sharpness	Users could only adjust Sharpness under external source.
Saturation	Users could only adjust Saturation under external source.
Color Temperature	Users could only adjust Color Temperature under external source.

Screen settings

Go to Device > Screen to access the Screen settings.

• Press ▲/▼/◄/► on the remote control and press OK to confirm or directly click an item.
• Press → on the remote control or click a blank area outside the menu to exit the menu.
• Press ◀ / ▶ on the remote control and press OK to adjust image.

Menu Description
Aspect ratio	Press ◀ / ▶ on the remote control or click an aspect ratio. Options are 16:9, PTP, or Auto.

- The display automatically enters energy saving mode when no one is detected within the sensor's range.

• The display automatically turns off when no one is detected within the sensor's range for a long period of time.
• Use the H Position, V Position, Clock, and Phase functions to manually adjust the image.

Menu Description

H Position Press to move the screen to the left or right.

V Position Press to move the screen up or down.

More settings

Advanced settings

Go to Device > Advanced settings.

- Press ▲/▼/◄/► on the remote control and press OK to confirm or directly click an item.

- Press ↻ on the remote control or click a blank area outside the menu to exit the menu.

Menu Description
Key lock	Press OK on the remote control or click the switch to lock or unlock the buttons on the front panel of the display.
IR lock	Press OK on the remote control or click the switch to lock or unlock the remote control IR sensor on the front panel of the display.
Touch lock	Press OK on the remote control or click the switch to lock or unlock the screen.

• If keypad, IR and touch are locked all at once, please follow the steps to unlock: Press on the remote control for five seconds.
• For image retention, please see Notes on the LCD panel of this display on page 7 for more information.

System settings

On the home screen, select Setting > System to enter system settings.

- Press on the remote control or click a blank area outside the menu to exit the menu.

Options Description
Date & time Click to set date, time, and their formats in Android.
Language & input	Click to set Language, Keyboard & Input methods in Android.
Startup & Shutdown	Click to set the Startup channel, OPS startup option, Wake on Lan, and Power off reminder. Refer to Startup & Shutdown on page 48 for more information.
Floating tool	Click to open and close the floating tool. Refer to AMS file manager overview on page 53 for more information.
About Click	to view system information in Android.

The amount of available storage space for the user varies according to the amount of pre-installed apps and images occupying the total storage space.

Proxy setting

- Go to Network > Ethernet.

- Press Proxy to go to the proxy setting. You can choose None, Manual, and Proxy Auto-Config.

• Enter the proxy host name.
• Enter the using channel.

Startup & Shutdown

- Go to System > Startup & Shutdown.

- For Startup channel, you can choose Last shutdown channel or other sources.

- For Close power off reminder, you can set on or off time. Schedules can be made by choosing the days of the week.

Android system interface

Note that this is a closed Android OS. Download and use of unauthorized apps on this system are not available.

Main interface

The display launches the Android main interface by default.

Illustration of a spacecraft in orbit above a cosmic nebula with glowing red light and starry background (no text or symbols)

To navigate the Android main interface:

• Press 📋 on the remote control or Home button on the front panel to return to the main interface.
• Press 🎨 on the remote control or drag the OSD menu up from the bottom-center of the screen to enter the OSD menu to select an input.

Item Description

1. Source Selection • You can open files from the cloud storage services like Google Drive, Dropbox, or Samba.

- You can also open files from the local devices like Internal, My Folder, or connected USBs.

The icon next to Google Drive, Dropbox shows that the account is bound to AMS service.

1. Folder Path You can browse the file folder in this area.
2. Listing Files You can see a list of files from the storage device you select.
3. Operating Tab You can edit the files using the operating tabs here.

Floating Annotation Toolbar

The Floating Annotation Toolbar is a convenient function that allows you to quickly write or create annotations on any screen that the display is showing. Under any input source or in the Android interface, touch and hold two fingers spaced about 20 – 50 mm apart on the screen for more than two seconds to launch the Floating Annotation Toolbar menu as shown below.

Icon Function Description
	Close and Move	Long press this button to drag and move the Floating Annotation Toolbar around. You can also click the button to close the floating toolbar and clear all the brushes.
	Annotate Click	to switch the color of the brush. Color options are blue, red, green, and black.Palm eraser is provided for you to erase any contents on the display just with your palm while you are writing without switching to Eraser.
	Whiteboard Click	to start EZWrite 5.0.
	Clear All Click	to erase all annotations on the screen.You may also quickly erase any annotations made by wiping any writing or drawings on the touchscreen using a balled-up fist.
	File Folder Click	to open the most recent file folder.
	Screenshot Click	to take a screenshot of the screen.
	Recording Click	to start recording the screen.

AMS file manager overview

- Tap to launch AMS. With this application, you can access your personalized workspace environment and settings and manage your files and accounts on any IFP that you have logged into.

Illustration of a spacecraft orbiting a nebula with glowing red and orange dust clouds (no text or symbols)

- While logging in, you will see four main parts, as described in the table below:

Item Description

I. Source Selection • You can open files from the cloud storage services like Google Drive, Dropbox, or Samba.
- You can also open files from the local devices like Internal, My Folder, or connected USBs.

The icon next to Google Drive, Dropbox shows that the account is bound to AMS service.

1. Folder Path You can browse the file folder in this area.

2. Listing Files You can see a list of files from the storage device you select.

3. Operating Tab You can edit the files using the operating tabs here.

Regular users can only view their own files, while the local admin can view all users' files in the domain.

Multimedia files

Multimedia files such as images, audio files, and videos can be played by directly tapping on the file icon.

Image

Select an image file you want to show on the display and perform any of the functions shown on the screen.

Icon Function
	Close the current image file.
	Magnify the current image.
	Shrink the current image.
	Play the previous image.
	Play/pause the current playback.
	Play the next image.
	Rotate the current image counter-clockwise.
	Rotate the current image clockwise.
	Go to the settings.
	See the information about the file name, creation time, file size, and the file format.

Supported image format (maximum resolution)

File	Image Supported range
.bmp BMP Max Resolution: 8000 × 8000
.gif GIF Max Resolution: 8000 × 8000
.jpeg/.jpg JPEG/JPG Max Resolution: 8000 × 8000
.png PNG Max Resolution: 8000 × 8000

Audio

Select an audio file you want to play and perform any of the functions shown on the screen.

Icon Function
	Repeatedly play audio files in the playlist.
	Play the previous audio file.
	Play/pause the current audio file.
	Play the next audio file.
	Check the audio information.

Supported audio format (Codec)

File	Format	Audio Codec	Supported range
.aac AAC AAC Sample Rate: 8K~96KHz
			Bit Rate: 24K~576Kbps
.ape Monkey's Audio Monkey's	Audio Sample Rate:		Max 48KHz
			Bit Rate: max 1411Kbps
.flac FLAC FLAC Sample Rate: Max 192KHz
			Bit Rate: max 1411Kbps
.m4a ALAC ALAC Sample Rate: 8K~96KHz
				Bit Rate: 24K~576Kbps

File	Format	Audio Codec	Supported range
.mp3 MPEG	Audio Layer3	MPEG1/2 layer3	Sample Rate: 8K~48KHz
			Bit Rate: 32K~320Kbps
.ogg Vorbis	Vorbis Sample Rate:	8K~48KHz
			Bit Rate: max 256Kbps
.wav WAV	LPCM Sample Rate:	8K~192KHz
			Bit Rate: max 320Kbps

Video

Select a video file you want to play on the display and perform any of the functions shown on the screen.

Icon Function
	Adjust the video volume.
	Play the previous video file.
	Play/pause the current video file.
	Play the next audio file.

Supported video format (Codec) Up to 4K resolution

File Codec
Extensions Video Audio Maximum transmit ratio
.3g2 H.263	AAC, AMR_NB	1920*1088 30 Fps, 160Mbps	5Mbps
.3gp H.264	3840*2160 30 Fps, 160Mbps
	H.263 1920*1088 30 Fps, 5Mbps
	MPEG-4 1920*1088 30 Fps, 50Mbps
.avi H.263 MPEG1/2		Layer3, AAC, LPCM	1920*1088 30 Fps, 5Mbps
.flv	H.263 MPEG1/2 Layer3, AAC	1920*1088 30 Fps, 5Mbps
	VP6
	H.264 3840*2160 30 Fps, 160Mbps
.f4v	H.264	AAC	3840*2160 30 Fps, 160Mbps
.mkv	H.264	AAC, MPEG1/2 Layer3	3840*2160 30 Fps, 160Mbps
	H.265 3840*2160 60 Fps, 160Mbps
	Vc-1		1920*1088 30 Fps, 45Mbps
.mov	H.264	AAC, PCM	3840*2160 30 Fps, 160Mbps
	H.265 3840*2160 60 Fps, 160Mbps
	MPEG-4 1920*1088 30 Fps, 50Mbps
	MJPEG 1920*1080 30 Fps, 150Mbps
.mp4	H.264	AAC	3840*2160 30 Fps, 160Mbps
	H.265 3840*2160 60 Fps, 160Mbps
	MPEG-4 1920*1088 30 Fps, 50Mbps
Extensions	Video	Audio	Maximum transmit ratio
.VOB MPEG-2 MPEG1/2 1920*1088 30 Fps, 80Mbps
.mpg/.MPEG H.264 MPEG1/2	Layer3, AAC20*1088 30 Fps, 80Mbps		3840*2160 30 Fps, 160Mbps
	MPEG-1 1920*1088 30 Fps, 80Mbps
	MPEG-2 1920*1088 30 Fps, 80Mbps
.ts H.264 AACAAC,	MPEG1/22160 60 Fps, 160Mbps		3840*2160 30 Fps, 160Mbps
	H.265 3840*2160 60 Fps, 160Mbps
	MPEG-2 1920*1088 30 Fps, 80Mbps
	MPEG-4 1920*1088 30 Fps, 50Mbps
	VC-I(AP) 1920*1088 30 Fps, 45Mbps

APPS

Tap the desired app to launch the app.

BenQ Suggests

Tap 📋 to launch BenQ Suggests. With this application, you can view apps suggested by BenQ for download.

Tap the category on the left panel to browse the suggested apps. Tap an app from the selected category to view a basic description of the app.

Function Description
Search (♀)	Tap to search for an app.
Education (♂)	Tap to show the suggested apps in the Education category.
Corporation (☐)	Tap to show the suggested apps in the Corporation category.
Exit (←)	Tap to close BenQ Suggests.

InstaShare

Tap to launch InstaShare. With this application, you can mirror the display's screen on your smartphone or tablet for hands-on annotation and mirror the screen of your smartphone or tablet on the display.

Before launching the application, make sure your display is properly connected to Internet.

To use InstaShare:

I. Make sure your mobile device (such as smartphone or tablet) and the display are connected to the same network.
2. Press the connection guide and scan the QR code to download and install the InstaShare app on your mobile device.
3. Open the InstaShare app on your mobile device, and then click the InstaShare ID name that you want to connect to or enter the pairing code.
4. Enter the connect code shown on the upper right corner of the display or you can also find the connection code in Setting (⚙️).
5. Once the mobile device has successfully connected to the display, a confirmation message will appear on the display. Tap Allow on the display to confirm the connection.
6. Once connected you can:

- Mirror the display's screen on your mobile device by tapping Screen Mirroring on your mobile device.

- Mirror the device's screen on the display by tapping on your mobile device.

- Operate the display by using your mobile device as a remote control.

Once connected, any operations on the display or mobile device will also show up on your mobile device and display.

You can also tap Setting (⚙️) in the lower right corner of the display to modify the settings for InstaShare, such as the InstaShare ID name, connect code, or mirroring confirmation message.

InstaQPrint

Tap 📞 to launch InstaQPrint. With this application, you can print a file or website image using a Wi-Fi or remote printer.

• Before launching the application, make sure your display is properly connected to Internet.
• For the list of supported printers, see https://printhand.com/list_of_supported_printers.php.

I. Tap the option on the left panel and browse and select the desired file, photo, page, or image you want to print.

1. Tap Manage Printers to choose which printer that you want to use.

2. To select a printer:

3. Tap an option from the list of available printers on the left panel.

4. Tap Scan for Wi-Fi Printers to search for printers automatically.
5. Tap Manual Setup to add a new printer manually.

WPS Office

Tap 📃 to launch WPS Office. With this application, you can open document files including PDFs as well as Microsoft Word, PowerPoint and Excel documents.

To edit a file with WPS Office:

I. Tap Open (☐) on the left panel to browse and open a file located in either the display's internal memory, an external storage device, or cloud storage.

1. Tap the function menu on the top panel to access the file format's various functions.

The description below is for a PowerPoint file, the function menus for other file formats will vary.

Function Description

File Tap to open, save, share, print, and manage your presentations.
View Tap to change or edit the presentation views.
Play Tap to start or set up a slide show.
Edit Tap to edit the content or format of the slides.
Insert Tap to insert tables, pictures, charts, comments, video, or audio.
Transitions Tap to apply or adjust the timing of a transition.
Pen Tap to write, draw, paint or sketch to the slides.
Play ( ▷ )	Tap to start a slide show.
Save As ( □ )	Tap to save the presentation file on either the display's internal memory, an external storage device, or cloud storage.
Undo ( ↩ )	Tap to undo an action.
Redo ( ↕ )	Tap to redo the last action.
Close ( ✗ )	Tap to close the presentation file.
Back ( ← )	Tap to return to the previous page.
Next ( → )	Tap to go to the next page.
Exit ( ← )	Tap to exit WPS Office.

Supported Office versions and file formats

Supported Office versions: 97 / 2000 / XP / 2003 / 2007 / 2010 / 2013 / 2016

Supported Office software formats:

Office Software Supported File Formats

Word wps / wpt / doc / docx / dot / dotx / txt / log / irc / c / cpp / h / asm / s / java / asp / bat / bas / prg / cmd

Excel et / ett / xls / xlsx / xlt / xltx / csv / xlsm / xltm

PowerPoint ppt / pptx

Email

- Tap to launch Email.

• To use Email, set up an account first. Type your Email address and click NEXT.

• After you've signed up, you will receive a verification email.
• After you respond to the Email verification, you can begin writing email.

Side Tool Bar

Function Description

Home	Tap to return to Home interface.
Return	Tap to return to previous operation interface.
SwitchQ	Tap to switch tasks between recent apps and input sources.
EZWrite 5.0	Tap to enter EZWrite 5.0 software.
Connection	Tap to enter Connection to select the input source.
Floating Annotation Toolbar	Click to open the floating tool.

Blizz

Blizz is a video-conferencing app that is installed in the display by default. It allows you to conveniently conduct video conference meetings with any other Blizz users.

I. On the home screen, select Apps >Blizz ( )
2. Select Sign In if you want to create a new meeting, select Join a Meeting if you want to join an already created meeting.

• After signing in, create a meeting ID which will be the meeting ID other users will enter to join the meeting.
• If joining a meeting, enter the meeting ID provided by the creator of the meeting in the Join a Meeting page.

Product information
Specifications

Item		Specifications
		RM6502S / RM7502S/RM8602S
LCD panel	Light source DLED
	Panel size	RM6502S: 65"RM7502S: 75"RM8602S: 86"
	Native resolution (pixels)	3840 x 2160
	Brightness (cd/m2)(typical)	350 (typ)
	Contrast ratio (typical)	RM6502S/RM7502S: 1200: 1RM8602S: 1100: 1
	Viewing Angle (Horizontal/Vertical)	178°/178°
	Response time (ms)(typical)	RM6502S/RM7502S/RM8602S: 8
	Panel Bit RM6502S/RM7502S/RM8602S: 10 bit
Touch	Touch Technology IR Touch
	Touch Method Finger & Stylus
	Resolution 32767 x 32767
	Numbers of Touch	20 points(varies from operating systems and applications)
	Touch Output x 3 (Rear x 2, Front x 1, USB type B)
	Operating System/ Touch Driver Free	Win 7, Win 8/8.1, Win 10 / Mac OS X10.11~10.14 /Chrome OS 58 / Ubuntu 16.04 / Fedora 28 /OpenSuse 15 / Android kernel version 3.10 orabove (touch function varies from releases)
Panel glass Tempered glass RM6502S/RM7502S/RM8602S: 4mm, 7H
Input	Computer VGA IN x 1
	Video	HDMI IN 2.0 x 4 (Rear: 2.0 x 3, Front: 2.0 x 1)HDMI OUT (4K support) x 1
	Audio Line-in (3.5 mm jack) x 1
	USB	USB2.0 (Type A): 2USB 3.0 (Type A): 5 for OPS
	Control RS232 (D-Sub 9-pin)
	TV Tuner	NO
	OPS	18V, 4A
Output	Computer/Video NO
	Audio SPDIF X1
	External speaker out (L/R)	NO
Audio Audio W (Amp) 16W x 2
Power	Supply 100 - 240V AC, 50/60 Hz
	Maximum (Watt)	RM6502S: 190W (with OPS)RM7502S: 250W (with OPS)RM8602S: 500W (with OPS)
	Standby (Watt) < 0.5W
Environment	Operating Temperature	0 - 40°C
	Operating Humidity 10 - 90% (without condensation)
	Storage Temperature	-20°C - 60°C
	Storage Humidity 10 - 90% (without condensation)
	Display Orientation Landscape Only
Mechanical	Weight (kg)	RM6502S: 41.2/52.7kgRM7502S: 55.6/72.6kgRM8602S: 69.7/93.95kg(Without / With Packing)
	Dimensions (W x H x D) (mm)	RM6502S: 1488.1× 938.4 ×116.6RM7502S: 1709.1×1061.7×116.6RM8602S: 1957.1×115.8×1201.8

Specifications and functions are subject to change without notice.

Item RM6502S/RM7502S/RM8602S
System	CPU Dual	core A73+Dual core A53/ 1.5GHz
	System Memory	3GB
	Storage 32GB
	OS	Android 8.0

This Android 8.0 operating system is not standard Android, so access to Google Play™ is not available. APK cannot be installed in the default location unless given permission by the management units. Contact your BenQ dealer for the required support for management permission. Without management permission, installing function won't work. There is no guarantee that the self-installed APK can function normally.

Dimensions (RM6502S)

Dimensions (RM7502S)

Unit: mm

Dimensions (RM8602S)

Unit: mm

Supported input signal resolution

Resolution	Input source
	VGA EDID 1.4 EDID 2.0
640 x 480 @ 60Hz	○	○	○
720 x 400 @ 70Hz	○	○	○
800 x 600 @ 60Hz	○	○	○
1024 x 768 @ 60Hz	○	○	○
1024 x 768 @ 75Hz
1152 x 864 @ 60Hz
1280 x 720 @ 50Hz
1280 x 768 @ 60Hz	○	○	○
1280 x 800 @ 60Hz
1280 x 960 @ 60Hz	○	○	○
1280 x 1024 @ 60Hz	○	○	○
1360 x 768 @ 60Hz
1366 x 768 @ 60Hz	○	○	○
1400 x 1050 @ 60Hz
1440 x 900 @ 60Hz	○	○	○
1600 x 900 @ 60Hz
1680 x 1050 @ 60Hz	○	○	○
1920 x 1080 @ 30Hz
1920 x 1080 @ 50Hz
1920 x 1080 @ 60Hz	○	○	○
3840 x 2160 @ 30Hz		○	○
3840 x 2160 @ 50Hz			○
3840 x 2160 @ 60Hz			○
NTSC-M
NTSC-J
PAL-BDGHI
480i (60Hz)		○	○
480p (60Hz)		○	○
576i (50Hz)		○	○
576p (50Hz)		○	○
720p (25Hz)
720p (30Hz)
720p (50Hz)		○	○
720p (60Hz)		○	○
1080i (50Hz)		○	○
1080i (60Hz)		○	○
1080p (50Hz)		○	○
1080p (60Hz)		○	○

• O: supported
• Vacant: not supported
- Display Port/HDMI timing table should follow EDID1.4 or EDID2.0.

Troubleshooting

Problem Solution
No picture Check the following:Is the display turned on? Check the power indicator of the display.Is the signal source device turned on? Turn on the device and try again.Are there any loose cable connections? Make sure that all cables are connected firmly.Have you chosen an unsupported output resolution on the computer? Refer to Supported input signal resolution on page 73 to select a supported resolution and try again.Have you chosen an unsupported output resolution on the DVD or Blu-ray disc player? Refer to Supported input signal resolution on page 73 to select a supported resolution and try again.
No sound Check the following:Have you turned on the mute function on the display or the input source device? Turn off the mute function or increase the audio volume level and try again.Are there any loose cable connections? Make sure that all cables are connected firmly.
The computer input image looks strange	Have you chosen an unsupported output resolution on the computer? Refer to Supported input signal resolution on page 73 to select a supported resolution and try again.Use the Auto function (VGA only) to let the display automatically optimize the display of computer image.If the result of the Auto function is not satisfactory, use the Phase, H Position and V Position functions to manually adjust the image.
The control panel buttons do not work	Have you locked the control panel buttons? Unlock the buttons and try again.
The remote control does not work	Have you locked the remote control function? Unlock the function and try again.Check for incorrect battery orientation.Check for dead batteries.Check your distance and angle from the display.Check whether remote control is properly being pointed at the display's remote control sensor window.Check for any obstacle between the remote control and the remote control sensor window.Check that the remote control sensor window is not under strong fluorescent lighting, or in direct sunlight.Check for any devices (computer or personal digital assistant, PDA) nearby that transmit infrared signals which may cause interference to signal transmission between the remote control and the display. Turn off the infrared function of these devices.
Remote control failure • Check	Check whether there are other objects between remote control and television remote control receiving window, thus leading to failure of remote control.Check whether the battery electrode in the remote control is correct.Check whether remote control needs to replace battery.
Machine automatically shutdown	Whether set sleep or not.Check whether there is sudden power outage.Check whether there is no signal automatic shutdown.
Signal out of range • Check	whether display is set correctly.Check whether resolution is the best resolution.Adjust line and field synchronization in menu.
Background has vertical lines or streaks	Select automatic correction in menu.Adjust clock and phase position in menu.
Image lack of color, color is incorrect	Check whether VGA is not well connected or has quality problem.Adjust chromaticity and brightness or contrast in menu.
Display format that is not supported.	Select automatic correction in menu.Adjust clock and phase position in menu.
Touch function invalid • Check	Check whether touch driver is installed and started.Check whether the size of article touched is comparable with finger.
Touch positioning not correct	Check whether driver is properly installed and make correction.Check whether touch pen is facing the screen.
No picture and no sound	·Check whether the machine is started state.·Check whether signal wire is well plugged, whether INPUT is corresponding to it.·If in internal computer mode, check whether internal computer is started.
With horizontal or vertical stripes or image dithering	·Check whether signal wire is well connected.·Check whether other electronic equipment or power tools are placed around the machine.
No color, color is weak or image is weak	·Adjust chromaticity and brightness or contrast in menu.·Check whether signal wire is well connected.
With image but without sound	·Check whether mute button is pressed for mute.·Press VOL+/VOL- to adjust volume.·Check whether audio line is connected correctly.
Only one speaker has sound	·Adjust sound balance in menu.·Check whether computer sound control panel only sets up one sound channel.·Check whether audio line is connected correctly.
VGA output without sound	Check whether connect external device with headphone cable.

Accessibility Requirements for Rehabilitation Act of 1973, Section 508

BenQ's commitment to accessible products allows us to support government in making accessible technology choices. BenQ's displays are compliant with Section 508 guidelines by including the assistive features as below:

• BenQ's displays have colored "Power" indicators. Refer to the user manual for color definitions. While the display is in standby or sleep mode for wake-up function, it uses less than two watts of electricity.
• BenQ's displays have a variety of settings of pre-programmed flicker-free timing to make the screen shown on the display readily accessible. The default timing setting is automatically turned on every time the displays is powered up, and thus reduces the hassle of user intervention.
• BenQ's displays have options for brightness and contrast adjustments that text and images could be displayed differently to meet the demands of the visually impaired. Other similar adjustments are also available by using the On-Screen Display (OSD) controls on the products.
• BenQ's displays include user-selectable color controls, such as color temperature selections ( IFP: 5500K, 9300K, 12000K, DS: 6500K, 9300K, 12000K), with a wide range of contrast levels.
• BenQ's multimedia displays usually have one or two speakers for audio performance which allow users (including hearing impaired) to interact with the computer systems connected. Speaker controls are typically located on the front-panel.
• Firmware of BenQ's displays contain unique product information that helps computer systems to identify BenQ products and activate their Plug-and-Play function when connected.
• All BenQ's displays are compatible with the PC99 standard. For example, connectors are colorcoded to help users easily connecting products to computer systems correctly.
• Some models of BenQ's displays contain additional USB ports for connection to more devices such as a special headphone to assist the hearing impaired.
• All BenQ displays come with user manuals, which are available on the BenQ's web site (www.BenQ.com). Other types of documents may be available upon requests.
• BenQ's customer service provides answers and assistance to all our customers through phone calls, facsimiles, e-mails, or web sites.