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USER MANUAL BH500 APC
STATUS INDICATORS AND ALARMS
There are six status indicators (lights) on the front panel of the Back-UPS (On Line, On Battery, Overload. Replace Battery, TX/RX, and ACT/LNK).

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On-Line OverloadORBatteryTX/RX ACT/LNK Battery APC® www.apc.com Back-UPS H S 5 0 0On Line (green) - is hit whenever AC utility power is powering the outlets.
Overload (red) - is lit whenever power demand has exceeded the capacity of the Back-UPS.

Continuous Tone - this alarm is sounded whenever the Back-UPS outlets are overloaded.
On Battery (yellow) - is lit whenever the battery of the Back-UTS is supplying power to the equipment connected to the markets.

Four Boops Every 30 Seconds - this alarm is sounded whenever the Back-UPS is running On Battery. Consider saving work-in-progress.

Continuous Reeping - this alarm is founded whenever a low battery condition is reached. Battery run-time is very low. Promptly save any work-in-progress and exit all open applications. Shutdowns the operating system, computer, and the Bars-I.PS.
Replace Battery (red) - is lit whenever the battery is near the end of its useful life, or if the battery is not connected (see above). A battery that is near the end of its useful life has insufficient run-time and should be replaced.

Chirps for 1 Minute Every 5 Hours - this alarm is sounded whenever the battery has failed the automatic diagnostic test.
TX/RX (green) - is lit whenever the Back-UPS is sending or receiving data over the network.
ACT/INK (green) - is lit whenever the Back-DPS is connected to equipment and is ready and waiting to send or receive data.
Circuit Breaker - the rocker-type circuit breaker switch located on the bottom panel of the Rock-UPS will trip if an overload condition forces the Back-UPS to disconnect itself from AC utility power. If the switch traps, disconnect non-essential equipment. Reset the circuit breaker by pushing it to the UN position.
TRANSFER VOLTAGE/SENSITIVITY ADJUSTMENT (Optional)
In situations where the Back-195 or connected equipment appears too sensitive to input voltage, it may be necessary to adjust the transfer voltage. This is a simple task requiring use of the front panel pushbutton. It can also be accomplished using the Configuration Page Screen in the supplied soil water (see Devoll and Swap Software). In order to adjust the transfer voltage, proceed as follows:
- Plug the unit into an AC utility power source; the Dock-UPS will go into Standby Mode (no indicators lit).
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Press the front panel pushbutton fully inertial for 10 seconds. All indicators on the Back-UPS will flash to administration using into Programming Mode.
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The Back-UPS will then indicate its current Sensitivity Setting, as shown in the following table.
| IndicatorsFishing | ScritabilitySelling | Input VoltageRange (forutilitystation) | Use When |
| 1(yellow) | Low- 180 - 258 Vac Input voltage is extremely low or high. Notrecommended for computer blocks. | ||
| 2(yellow, and red) | Medium(history default) | 180 - 266 Vac Batch-UPS Explanally goes On Battery(recommended). | |
| 3(yellow, red and red) | High 19% - | 266 Vac Connected equipment is sensitive to voltage.Fustrations. | |
- To select the Low Sensitivity setting, press the pushbutton until the yellow indicator is flashing.
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To select the Medium Sensitivity setting, press the pushbutton until the yellow and red indicators are flashing.
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To select the High Sensitivity Setting, press the pushbutton until yellow and both red indicators are flashing.
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To exit without clearing the Sensitivity Setting, press the pushbutton until the green indicator is flashing.
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Omar in Programming Mode, if the pushbutton is not pressed within 5 seconds, the Back-UPS will exit Programming Mode; all indicators will extinguish.
INSTALL AND SETUP SOFTWARE

If Autoplay is enabled on your computer, the software on the CINROM will automatically start the installation program.
If Autoplay is not enabled on the computer, proceed as follows:
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On the computer desktop of the display, double-click on My Computer, or start Windows Explorer to locate the computer's CD-ROM drive menu.
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Double-click on the CD-ROM drive icon and then double-click on the setup.exe icon. The software will start and display the InstallShield Wizard Screen (Figure 1). The software will begin the installation process. To stop the installation, click Cancel.

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- After about 4 seconds, the software will display the Welcome Screen (Figure 2). To continue, click Next. To cancel the installation, click Cancel.

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InstallShield Wizard 6 Welcome to the InstallShield Wizard for APC Bios-IPS IS 1.0 The installation will be installed in the IPC's first 12 months ago. It is not closed or closed. OK CancelFigure 2. InstallShield Welcome Screen
- The software will then display the License Agreement (Figure 3). Please read the Agreement and accept the terms by clicking Yes. To decline the Agreement, click No - the software will not install.

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RISMAKMENT VIEW Lateral Agreement Please add to existing notes as previously available. Please find the RISC (100%) line based on a fragment. Please find the Connection Extension - 257463.100% 100% 100% 100% If the instructions are required for "application" step based on these: • Use the format of the version of the RISC (100%) line based on the RISC (100%) line based on the RISC (100%) line based on the RISC (100%) line based on the RISC (100%) line based on the RISC (100%) line based on the RISC (100%) line based on the RISC (100%) line based on the RISC (100%) line based on the RISC (100%) line based on RISC (100%) line based on the RISC (100%) line based on the RISC (100%) line based on the RISC (100%) line based on the RISC (100%) line based on the RISC (100%) line based on the RISC (100%) line based on the RISC (100%) line based on the RISC (100%) line based on the Lateral Agreement • Using this, we use a single file to create a new document with all rights reserved. • Use the other documents to create a new document with all rights reserved. • Use the other documents to create a new document with all rights reserved. • Use the other documents to create a new document with all rights reserved. • Use the other documents to create a new document with all rights reserved. • Use the other documents to create a new document with all rights reserved. • Use the other documents to create a new document with all rights reserved. • Use the other documents to create a new document with all rights reserved.Figure 3. InstallShield Licence Agreement Screen
- The software will display the Choose Destination Location Screen (Figure 4). Select Browse to find a location, click Next to accept the system default location, the system will then display the Scrup Status Screen (Figure 5). Click on Cancel to stop the installation.

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Material Setup 4 Material Setup 5 Material Setup 6 Material Setup 7 Material Setup 8 Material Setup 9 Material Setup 10 Material Setup 11 Material Setup 12 Material Setup 13 Material Setup 14 Material Setup 15 Material Setup 16 Material Setup 17 Material Setup 18 Material Setup 19 Material Setup 20 Material Setup 21 Material Setup 22 Material Setup 23 Material Setup 24 Material Setup 25 Material Setup 26 Material Setup 27 Material Setup 28 Material Setup 29 Material Setup 30 Material Setup 31 Material Setup 32 Material Setup 33 Material Setup 34 Material Setup 35 Material Setup 36 Material Setup 37 Material Setup 38 Material Setup 39 Material Setup 40 Material Setup 41 Material Setup 42 Material Setup 43 Material Setup 44 Material Setup 45 Material Setup 46 Material Setup 47 Material Setup 48 Material Setup 49 Material Setup 50 Material Setup 51 Material Setup 52 Material Setup 53 Material Setup 54 Material Setup 55 Material Setup 56 Material Setup 57 Material Setup 58 Material Setup 59 Material Setup 60 Material Setup 61 Material Setup 62 Material Setup 63 Material Setup 64 Material Setup 65 Material Setup 66 Material Setup 67 Material Setup 68 Material Setup 69 Material Setup 70 Material Setup 71 Material Setup 72 Material Setup 73 Material Setup 74 Material Setup 75 Material Setup 76 Material Setup 77 Material Setup 78 Material Setup 79 Material Setup 80 Material Setup 81 Material Setup 82 Material Setup 83 Material Setup 84 Material Setup 85 Material Setup 86 Material Setup 87 Material Setup 88 Material Setup 89 Material Setup 90 Material Setup 91 Material Setup 92 Material Setup 93 Material Setup 94 Material Setup 95 Material Setup 96 Material Setup 97 Material Setup 98 Material Setup 99 Material Setup 100Figure 4. Choose Destination Location Screen

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Insulated Status Offset Status: 45% Soft - 45% Off: 1.50% or any other non-allocated options. 100% CancelFigure 5. Serup Status Screen
- The sellware then displays the InstallShield Wizard Complete Screen (Figure 6). Select Finish to quit the installation program.

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installed software installed software version 6.0 percent © 2017 Microsoft Windows NTFS - New Windows NTFS - Open your Windows NTFS - Open your Windows NTFS - Open your Windows NTFS - Open your Windows NTFS - Open your Windows NTFS - Open your Windows NTFS - Open your Windows NTFS - Open your Windows NTFS - Open your Windows NTFS - Open your Windows NTFS - Open your Windows NTFS - Open your Windows NTFS - Open your Windows NTFS - Open your Windows NTFS - Open your Windows NTFS - Open your Windows NTFS - Open your Windows NTFS - Open your Windows NTFS - ClosedFigure 6. InstallShield Wizard Complete Screen
- To launch the program, go to the Start menu, select APC, then select APC Back-UPS HS (Figure 7). Continued on the next page -

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Access OK Save Show Formal Report 5.1 Format Express Smart Press Search Express Resource Exchange Windows User Of Series Windows User Of Series Windows Management Windows User Of Series StartFigure 7. APC Software Startup Menu Selections
- Following installation, the Back-UPS HS software is available in the Start menu. Upon launching the program, it searches for all Back-UPS HS devices on the network, and will searchify them as shown in Figure 8 by IP Address and MAC Address. The IP Address is automatically assigned to the Back-UPS by the DHCP services from your hub or router. IP Addresses assigned by the DHCP service may automatically change over time. Thus, APC recommends you do not bookmark the IP Address, as you may not be able to access all through your browser. The MAC Address is assigned to the Back-UPS HS 500 at the factory.

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Back-UPS HS File IP 200001 Net 200001 APC UP 500001 IP 200001/200001 +/-Figure 8. Back-UPS HS IP Address and MAC Address Screen
- If there are no DHCP services on the network, or if you want to assign an IP Address you can easily remember, you can manually assign an IP Address to the Dock UPS by clicking on the IP Configuration button. The address you assign must follow the format shown in Figure 9 and cannot duplicate an address already assigned. Figure 10 shows the IP Configuration Screen with the IP Address finds set to zero (0).
To assign an IP Address to your computer, please read and follow the directions that came with your computer.

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Back-UPS File Path APC 2017/03/20 Date: 12.5.04.06 MAC Address: 86.227.252904X OK CancelFigure 9. Assign IP Address Screen

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Back-UPS Data UPS-01.03 Data UPS-01.04 Data UPS-01.05 Data UPS-01.06 Data UPS-01.07 Data UPS-01.08 Data UPS-01.09 Data UPS-01.10 Data UPS-01.11 Data UPS-01.12 Data UPS-01.13 Data UPS-01.14 Data UPS-01.15 Data UPS-01.16 Data UPS-01.17 Data UPS-01.18 Data UPS-01.19 Data UPS-01.20 Data UPS-01.21 Data UPS-01.22 Data UPS-01.23 Data UPS-01.24 Data UPS-01.25 Data UPS-01.26 Data UPS-01.27 Data UPS-01.28 Data UPS-01.29 Data UPS-01.30 Data UPS-01.31 Data UPS-01.32 Data UPS-01.33 Data UPS-01.34 Data UPS-01.35 Data UPS-01.36 Data UPS-01.37 Data UPS-01.38 Data UPS-01.39 Data UPS-01.40 Data UPS-01.41 Data UPS-01.42 Data UPS-01.43 Data UPS-01.44 Data UPS-01.45 Data UPS-01.46 Data UPS-01.47 Data UPS-01.48 Data UPS-01.49 Data UPS-01.50 DataFigure 10. Blank Assign IP Address Screen
- You can assign a name to the Back-UPS by clicking on the Assign Name Button (Figure 8) and entering the name in the Assign Name Screen dialog. It will appear in the column to the left of the IP Address of the device (Figure 11). Names should not be duplicated.

Figure 11. Assign Name Screen
- To reset the Back-UPS IIS to factory default values, use the UPS Settings button. If the Back-UPS IIS does not reset using the software, remove the Battery Cover and insert a small object (about 2 inches in length) into the hole located next to the telephone jack (Figure 12) for approximately 5 seconds. Note: The telephone jack is provided for factory testing only - do not correct anything to this jack).

Figure 12. Manual Reset Access
- Delire performing any UPS maintenance task, check the Status of the UPS by clicking on the Status link. The screen shown in Figure 13 will be displayed.

Figure 13. Back-LPS HS 500 Status Screen
- To change the configuration of the Back-UPS or perform UPS maintenance, you must log on to the web page (Figure 11) by clicking on the UPS Settings button.
When this page is displayed, enter a default Username of ape, and a default Password of ape. In change the Username or Password, you must log on and then click Maintenance (Figure 14).
Note: You can also access the Lagon Page Screen by entering the IP Address into the Address line of your browser.

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Figure 14. Log On Screen
- Using the Maintenance Screen (Figure 15), you can perform a Battery Self-Test, Update the Battery Replacement Date, Change the User Name or Password (as previously discussed) than click Update Now, or you can Restore Factory Defaults. Note: You must be logged on to perform any of these tasks.

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APC Version: CACADELIE Version: 12340-0000 APC Rank 9.0000000000 Rating: Not Rated Options: Up to Buy or Cancel the Options... Update: Buy, Increase, Delete Change in Price or Amount For this Item? For the Year OK Cancel OK Cancel OK Cancel OKFigure 15. Maintenance Page Screen
- Using the Configuration Page Screen (Figure 14), you can adjust the Sensitivity of the Rack-UPS. By adjusting the Sensitivity, the Rack-UPS will allow the unit to switch to battery power depending on the quality of the AC utility power being supplied in the unit. Use of the Sensitivity settings are for the following conditions:
Low - Use only for extreme conditions of low input voltage. Not recommended for computer leads.
Medium - Back-UPS infrequently goes On Buttery due to low-pool voltage recommended.
High - Consected equipment is sensitive to low voltage.
The Configuration Page Screen also allows you to enable or disable the Audible Alarm. If enabled, this alarm operates as described in the Saster Indicators and Alphas section of this manual. If disabled, the Dock CPS will quiet the alarm.
Additionally, the Configuration Page Screen allows you to adjust the voltage Transfer Points. The Back-UPS will transfer to On Battery operation at input voltages Above or Below the points selected in the drop-down Volts menu.
Finally, the Configuration Page Screen provides Output Control for the four outlets of the Back-UPS. Control consists of switching power On or Off at Output 1, Output 2, or the two outlets of Output 3. It also allows you to Reboot leads by automatically switching power Off and then On at the selected outlet. If an outlet is switched Off, it cannot be reboated.
To use the Configuration Page Screen, you must be logged on to the BackUPS. Select the desired function and click on the Apply button. To reset the unit to the factory defaults, click the Reset button

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APC Tech-RP5 10.00 Date: October 2013 Version: 10.00 Date: March 2013 Version: March 2013 Date: March 2013 Version: March 2013 Date: March 2013 Version: March 2013 Date: March 2013 Version: March 2013 Date: March 2013 Version: March 2013 Date: March 2013 Version: March 2013 Date: March 2013Figure 16. Configuration Page Screen
- The About Page Screen provides general information about your Back-IPS including Network Parameters (IP and MAC Addresses), as well as Technical Parameters (Model, Serial Number, Firmware Revision, Web Firmware Revision, UPS Date of Manufacture, and Battery Replacement Date).

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APC File Edit View Insertion Help Tools Help Active Parameters AC/ACs AC/ACs Technical Parameters Acute Continuous Frequency Not Incomplete AC/ACs (Incomplete)... Recall New Page 2013-04-05 2013-04-06 2013-04-07 2013-04-08 2013-04-09 2013-04-10 2013-04-11 2013-04-12 2013-04-13 2013-04-14 2013-04-15 2013-04-16 2013-04-17 2013-04-18 2013-04-19 2013-04-20 2013-04-21 2013-04-22 2013-04-23 2013-04-24 2013-04-25 2013-04-26 2013-04-27 2013-04-28 2013-04-29 2013-04-30 2013-04-31 2013-04-32 2013-04-33 2013-04-34 2013-04-35 2013-04-36 2013-04-37 2013-04-38 2013-04-39 2013-04-40 2013-04-41 2013-04-42 2013-04-43 2013-04-44 2013-04-45 2013-04-46 2013-04-47 2013-04-48 2013-04-49 2013-04-50 2013-04-51 2013-04-52 2013-04-53 2013-04-54 2013-04-55 2013-04-56 2013-04-57 2013-04-58 2013-04-59 2013-04-60 2013-04-61 2013-04-62 2013-04-63 2013-04-64 2013-04-65 2013-04-66 2013-04-67 2013-04-68 2013-04-69 2013-04-70 2013-04-71 2013-04-72 2013-04-73 2013-04-74 2013-04-75 2013-04-76 2013-04-77 2013-04-78 2013-04-79 2013-04-80 2013-04-81 2013-04-82 2013-04-83 2013-04-84 2013-04-85 2013-04-86 2013-04-87 2013-04-88 2013-04-89 2013-04-90 2013-04-91 2013-04-92 2013-04-93 2013-04-94 2013-04-95 2013-04-96 2013-04-97 2013-04-98 2013-04-99 2013-04-1,Figure 17 About Page Screen
Specifications
| Input Voltage (at line) 190 - 265 Vps | |
| Input Frequency 47 - 63 Hz (acousturing) | |
| Output Wave Form (On battery) Step-up Signal Wave | |
| Maximum Load 500 VA - 300 W/s | |
| Operating temperature 32 - 10 °F (0 to 40°C) | |
| Storage temperature 5 - 113°F (5 to 55°C) | |
| Operating humidity 10 - 90% non- Slovenia | |
| Storage humidity 10 - 95% non- Slovenia | |
| Physical (H x W x D) 14.65 x 8.85 x 4.13 m(37.2 x 32.5 x 10.5 cm) | |
| Weight 15.3 lb (7.4 kg) | |
| Typical Recharge Time 6 - 8 hours | |
| EMI Classification EN5001-1, Class 8 | |
| Approvals NEMK0-GS, CE, and GOST | |
Troubleshooting
Use the tables below to solve minor Back UPS installation and operation problems. Consult APC On-line Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using this document:
| Possible Cause Procedure | ||
| Back-UPS will not switch on | ||
| Back-UPS not connected to an AC power source. | Check, thus the Back-UPS power plug is securely connected to the wall outlet. | ![]() |
| Back UPS circuit breaker "tripped". | Disconnect non essential equipment from the Back-UPS. Reset the circuit breaker (located on the bottom of the Back-UPS) by pushing the socket-type circuit breaker to the ON position. If the inner breaker needs, switch the Back-UPS on and reconnect the equipment one-to-a time. If the circuit breaker trip again, the last connected device is causing the overload. | ![]() |
| Very low or no AC utility power. | Check the wall outlet that supplies AC power to the Back-UPS using a table lamp. If the large bath is very low, have the AC utility power checked by a qualified electrician. | [WWW6] |
Back-UPS does not supply power to network devices during an outage
| Internal battery is not connected. | Check the battery connections. (See "Connect Install Battery, Install Battery Cover" under "installation" on the front page of this document. |
Buck-UPS operates on battery although normal utility voltage exists
| Hack-UPS circuit breaker "tripped". | Connect non-essential equipment from the Duck-UPS. Reset the circuit breaker closed on the bottom of the Rack-UPS by outlining the water-type circuit breaker to the ON position. | |
| The wall outlet that the Rack-UPS is connected to does not simply AC utility power to the unit. | Connect the Hack-UPS to another wall outlet or have a qualified electrician check the building wiring. | |
Back-LPS does not provide expected backup time
| Back UPS is excessively loaded. | Unplug not essential connected equipment, such as laser printers. |
| Note: Devices that have motors or dammie switches closer printers, histers, limits, lamps, and vacuum cleaners, (for example) should not be connected to the Back UPS outdoors. | |
| Back-UPS battery is weak due to faster nulgate and has not had time to recharge. | Charge the battery. The battery charge whenever the Back UPS is connected to a staff build. Typically, eight hours of charging, time ranges from battery ends total discharge. Back UPS time-time is reduced until the battery is fully charged. |
| Duttyer requires replacement. | Replace battery (one Order Replacement Battery). Batteries typically last 3-8 years, shorter it subjected to Inquent power output or elevated temperatures. |
Possible Cause Procedure
A red indicator is illuminated
| Battery is not connected properly. | Check the battery connections. Consult "Connecticut Battery, Install Battery Cover," which shows how to access the battery and connect the wires. |
| The Overload indicator is illuminated if equipment connected to the Back-UPS milk is being over, more power than the back UPS can provide. | Disconnect one or more equipment power plugs until the indicator is no longer illuminated. |
| Battery requires replacement. | The battery should be replaced within two weeks (see "Order Repeated Battery") because in replace the battery will result in reduced run time during a power outage. |
Replace Battery Indicator illuminated / alarm sounds when the unit is turned on
| Internal battery not connected. Check the battery connections. Consult "Connect the Battery" under "Installation" on the front page of this document. It shows how to access the battery and connect the wires. |
Red Indicators are flashing
| Back UPS failure. Call APC for service. | |
| ACT/Link Indicator is not illuminated | |
| Unable to link to the Ethernet port. Connect another network device to the LAN connector. | |
| TX/RX Indicators are flashing. | |
| Deck UPS failure. Connect APC technical support. |
Unable to browse to Back-UPS HS
| Cannot access the Web interface of the Back-UPS. | Using the Back-UPS HS Software, check the assigned Internet Protocol (IP) address of the Back-UPS; if the assigned address is BOARD, shut down the Back-UPS HS Software and then restart the program. The segment providing DHCP will reassign an IP address to the Back-UPS. Verify you can "ping" the Back-UPS, is following: Open an MS-DOS window and enter the Ping Commander's ping XXXXXX.XXXX.XP address of the device to be "proper" If a message similar to the following reports, a communication link between your computer and the device has been calculated. Pinging XXXXXX.XX with 32 bytes of data Reply from XXXXXX.XX: bytes=32-2ms TTL=64 If you get the following message, Pinging XXXXXX.XX with 32 bytes of data Request timed out. there may be something wrong in your network configuration. Check the following data in sequence: 1. Ensure the othered cable is properly randomized; 2. Ensure TCP/IP is properly configured on your computer. 3. Check that the ACT/CLK and TX/RX I/Os are illuminated. Verify that you are using Internet Explorer 5.0 (or higher), or Netscape Navigation 7.0 (or higher). |
Order Replacement Battery
Replace with an APC qualified battery. Replacement batteries can be ordered from APC Global Services. Have your Back UPS HS model number available when ordering. Your model number can be found on the bottom of the unit.
Warranty
The standard warranty is two (2) years from the date of purchase. APC's standard procedure is to replace the original unit with a factory reconditioned unit. APC will ship the replacement unit once the defective unit has been received by the repair department, or cross-ship upon the receipt of a valid credit card number. The customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the replacement unit to the customer.
Warranty Registration
To register this product for purposes of the warranty, please go to warranty.apc.com.
APC Contact Information
| Technical Support www.apc.com/support |
| Internet www.apc.com |
| USA and Canada 800-800-4272 |
Copyright © 2004 American Power Conversion. All rights reserved. APC and Back UPS are registered trademarks of American Power Conversion. All other trademarks are the property of their respective owners.

