DELL P3418HW - Screen

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USER MANUAL P3418HW DELL

NOTE: A NOTE indicates important information that helps you make better use of your computer.

DELL P3418HW - 1

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.

DELL P3418HW - 2

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

2017 - 07

Rev. A00

Contents

About Your Monitor 6

Package Contents 6

Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Identifying Parts and Controls 8

Monitor Specifications ..... 10

Flat-Panel Specifications 10

Resolution Specifications.... 12

Supported Video Modes 12

Preset Display Modes....13

Electrical Specifications 13

Speaker Specifications 14

Physical Characteristics 14

Environmental Characteristics 16

Power Management Modes. 17

Universal Serial Bus (USB) Interface ..... 21

Plug and Play Capability 23

LCD Monitor Quality & Pixel Policy 23

Maintenance Guidelines 23

Caring for Your Monitor 23

Setting Up the Monitor 24

Attaching the Stand 24

Connecting Your Monitor 27

Connecting HDMI Cable 27

Connecting DisplayPort (DP to DP) cable 27

Connecting DisplayPort (Mini-DP to DP) cable ..... 27

Connecting USB 3.0 cable 28

Organizing Your Cables 29

Removing the Monitor Stand 30

Wall Mounting (Optional) 31

Operating the Monitor 32

Power On the Monitor 32

Using the Front-Panel Controls 32

Front-Panel Keys 32

Using the On-Screen Display (OSD) Menu ..... 33

Accessing the Menu System 33

OSD Messages 47

Setting the Maximum Resolution . . . . . . . . . . . . . . . 51

If you have a Dell desktop or a Dell portable computer with Internet access 52

If you have a non Dell desktop, portable computer, or graphics card . 52

Using the Tilt, Swivel, and Vertical Extension . . . . . . . . . 53

Tilt, Swivel. 53

Vertical Extension 54

Troubleshooting 55

Self-Test 55

Built-in Diagnostics 56

Common Problems....57

Product-Specific Problems 61

Universal Serial Bus (USB) Specific Problems ..... 62

Speakers Specific Problems 63

Appendix 64

Safety Instructions....64

FCC Notices (U.S. Only) and Other Regulatory Information . 64

Contact Dell 64

About Your Monitor

Package Contents

Your monitor ships with all the components shown below. Ensure that you have received all the components and Contact Dell if anything is missing.

DELL P3418HW - Package Contents - 1

NOTE: Some items may be optional and may not ship with your monitor.

Some features may not be available in certain countries.

· Monitor
DELL P3418HW - Package Contents - 2· Stand Riser
DELL P3418HW - Package Contents - 3· Stand Base
DELL P3418HW - Package Contents - 4· Power Cable (varies with countries)
DELL P3418HW - Package Contents - 5· DisplayPort cable (Mini-DP to DP)
DELL P3418HW - Package Contents - 6· USB 3.0 upstream cable (enables the USB ports on the monitor)
·Quick Setup Guide·Safety and Regulatory Information

Product Features

The Dell P3418HW flat-panel display has an active matrix, Thin-Film Transistor, Liquid Crystal Display and LED backlight. The monitor's features include:

- P3418HW: 86.704 cm (34.0 inches) diagonal viewable image size, 2560 x 1080 resolution, plus full-screen support for lower resolutions.

- Wide viewing angle to allow viewing from a sitting or standing position,or while moving from side-to-side.

- Tilt, swivel, and vertical extension adjustment capabilities.

- Ultra-thin bezel minimizes the bezel gap in multi-monitor usage, enabling easier set up with an elegant viewing experience.

- Removable pedestal and Video Electronics Standards Association (VESA) 100 mm mounting holes for flexible mounting solutions.

• Plug and play capability if supported by your system.

• Color gamut of 99% sRGB.

- On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.

• Dell Display Manager Software included.

• Security lock slot.

- Stand lock.

- Capability to switch from wide aspect to standard aspect ratio while maintaining the image quality.

• 0.5 W standby power when in the sleep mode.

• Supports Picture by Picture (PBP) and Picture in Picture (PIP) Select mode.

- Optimize eye comfort with a flicker-free screen.

DELL P3418HW - Product Features - 1

NOTE: The possible long-term effects of blue light emission from the monitor may cause damage to the eyes, including eye fatigue or digital eye strain.

ComfortView feature is designed to reduce the amount of blue light emitted from the monitor to optimize eye comfort.

Identifying Parts and Controls

Front View

DELL P3418HW - Front View - 1

1 Function buttons (For more information, see Operating the Monitor)
2 Power On/Off button (with LED indicator)

Back View

DELL P3418HW - Back View - 1

text_image 1 2 3 4 5

Back View with Monitor Stand

LabelDescription Use
1 VESA mounting holes (100 mm)To mount the monitor.
2 Regulatory rating label Lists the regulatory approvals.
3 Stand release button Releases stand from monitor.
4 Barcode serial number label Refer to this label if you need to contact Dell for technical support.
5 Cable management slot Use to organize cables by placing them through the slot.

DELL P3418HW - Back View - 2

Side View

DELL P3418HW - Side View - 1

natural_image Side view of a computer monitor with a vertical screen and orange connector (no text or symbols visible)
LabelDescription Use
1 USB downstream port Connect your USB device. You can only use this connector after you have connected the USB cable to the computer and USB downstream connector on the monitor.*
2 USB downstream port with Power ChargingConnect to charge your device.

* To avoid signal interference, when a wireless USB device has been connected to a USB downstream port, it is NOT recommended to connect any other USB devices to the adjacent port(s).

Bottom View

DELL P3418HW - Bottom View - 1

text_image 1 2 3 4 5 6 7 8 9
LabelDescription Use
1 AC power connector To connect the monitor power cable.
2 Security lock slot Secures monitor with security lock (security lock not included).

DELL P3418HW - Bottom View - 2

3 HDMI connector Connect your computer with HDMI cable.
4 DisplayPort connector Connect your computer with DP cable.
5 Mini DisplayPort connectorConnect your computer with Mini DP to DP cable.
6 USB upstream port Connect the USB cable that came with your monitor to the monitor and the computer. Once this cable is connected, you can use the USB connectors on the monitor.
7 USB downstream port Connect your USB device. You can use this connector only after you have connected the USB cable to the computer and USB upstream connector on the monitor.
8 Audio Line Out Connect the Soundbar mini stereo plug (Supports two-channel output).
9 Stand lock feature To lock the stand to the monitor using a M3 x 6 mm screw (screw not included).

Monitor Specifications

Flat-Panel Specifications

Model number P3418HW
Screen type Active matrix - TFT LCD
Panel Technology In-Plane Switching Technology
Viewable image
Active Screen Size 86.704 cm (34 inches) (Aspect Ratio: 21:9)
Horizontal Active Area799.80 mm (31.49 inches)
Vertical Active Area 334.80 mm (13.18 inches)
Area267773.04 mm^2 (415.01 inches^2 )
Outline Dimension 813.9(H) x 368.1(V)x 37.8 mm (Typ.)
Pixel pitch 0.312 mm x 0.310 mm
Pixel per inch (PPI) 81.4x 81.9
Viewing angleHorizontal 172° typicalVertical 178° typical
Brightness 300 cd/m2 (typical)
Contrast ratio 1000 to 1 (typical)
Display screen coating Antiglare with hard-coating 3H
Backlight White LED edgelight system
Response TimeOverDrive :5 ms (typical-fast mode)8 ms (typical - normal mode)
Color Depth 16.78 million colors
Color Gamut 99% sRGB *
Connectivity• 2 x HDMI 1.4 (HDCP 1.4)• 1 x DP 1.2 (HDCP 1.4)• 1 x mDP (HDCP 1.4)• 1 x USB 3.0 port - Upstream• 2 x USB 3.0 port - Side (1 charging port)• 2 x USB 3.0 port - Bottom• 1 x Audio Line Out
Border width (edge of monitor to active area)7.05 mm (Left/Right)8.0 mm (Top)25.3 mm (Bottom)
AdjustabilityHeight adjustable standTilt -5° to 21°Swivel -30° to 30°Pivot N/A0 to 115 mm
Dell Display Manager CompatibilityYes
Security• Security lock slot (cable lock sold separately)• Anti-theft stand lock slot (to panel)

* P3418HW color gamut (typical) is based on CIE1931 standard.

Resolution Specifications

Model number P3418HW
Scan range
• Horizontal30 kHz to 83 kHz (automatic)
• Vertical56 Hz to 76 Hz (automatic)
Maximum preset resolution2560 x 1080 at 60 Hz

Supported Video Modes

Model number P3418HW
Video display capabilities (HDMI & DP playback)480p, 576p, 720p, 1080i, 1080p

Preset Display Modes

The following table lists the preset modes for which Dell guarantees image size and centering:

Display ModeHorizontal Frequency (kHz)Vertical Frequency (Hz)Pixel Clock (MHz)Sync Polarity (Horizontal/ Vertical)
VESA, 720 x 40031.570.128.3-/+
VESA, 640 x 48031.559.925.2-/-
VESA, 640 x 48037.575.031.5-/-
VESA, 800 x 60037.960.340.0+/+
VESA, 800 x 60046.975.049.5+/+
VESA, 1024 x 76848.460.065.0-/-
VESA, 1024 x 76860.075.078.8+/+
VESA, 1152 x 86467.575.0108.0+/+
VESA, 1280 x 102464.060.0108.0+/+
VESA, 1280 x 102480.075.0135.0+/+
VESA, 1600 x 90060.060.0108.0+/+
VESA, 1920 x 108067.560.0148.5+/+
VESA, 2560 x 108066.660.0185.5+/-

Electrical Specifications

Model numberP3418HW
Video input signalsHDMI 1.4/DP 1.2*, 600mV for each differential line, 100 ohm input impedance per differential pair
AC input voltage / frequency / current100 VAC to 240 VAC / 50 Hz or 60 Hz ± 3 Hz / 4.0 A (typical)
Inrush current 120 V: 40 A (Max.)240 V: 80 A (Max.)

* Support DP1.2 specification, include HBR2 and DP audio.

Speaker Specifications

Model number P3418HW
Speaker 2 x 9.0 W
Impedance 8 ohm

Physical Characteristics

The following table lists the monitor's physical characteristics:

Model Number P3418HW
Signal cable type · Digital: detachable, HDMI, 19 pinsDigital: detachable, Mini-DP to DP, 20 pinsUniversal Serial Bus: detachable, USB, 9 pins
Dimensions: (with stand)Height (extended) 532.6 mm (20.97 inches)Height (compressed) 417.6 mm (16.44 inches)Width 813.9 mm (32.04 inches)Depth 226.4 mm (8.91 inches)
Dimensions: (without stand)HeightWidthDepth 51.35 mm (2.02 inches)368.1 mm (14.49 inches)813.9 mm (32.04 inches)
Stand dimensions:Height (extended)Height (compressed)416.9 mm (16.41 inches)410.0 mm (16.14 inches)
WidthDepth342.2 mm (13.47 inches)226.4 mm (8.91 inches)
Weight:Weight with packaging 14.58 kg (31.30 lb)Weight with stand assembly and cablesWeight without stand assembly (For wall mount or VESA mount considerations - no cables)Weight of stand assembly 2.76 kg (6.08 lb)

Environmental Characteristics

The following table lists the environmental conditions for your monitor:

Model Number P3418HW
Compliant StandardsMeets NFPA 99 leakage current requirementsRoHS-compliantBFR/PVC-free (Halogen-free) excluding external cablesArsenic-Free glass and Mercury-Free for the panel only
TemperatureOperatingNon-operating0 °C to 40 °C (32 °F to 104 °F)Storage: -20 °C to 60 °C (-4 °F to 140 °F)Shipping: -20 °C to 60 °C (-4 °F to 140 °F)
HumidityOperatingNon-operating10 % to 80 % (non-condensing)Storage: 5 % to 90 % (non-condensing)Shipping: 10 % to 90 % (non-condensing)
AltitudeOperatingNon-operating4,000 m (12,000 ft) max12,191 m (40,000 ft) max
Thermal dissipation 410 BTU/hour (maximum)137 BTU/hour (typical)

Power Management Modes

If you have VESA's DPM compliance display card or software installed in your PC, the monitor automatically reduces its power consumption when not in use. This is referred to as Power Save Mode. If the computer detects input from keyboard, mouse, or other input devices, the monitor automatically resumes functioning. The following table shows the power consumption and signaling of this automatic power-saving feature:

VESA ModesHorizontal SyncVertical SyncVideoPower IndicatorPower Consumption
Normal operationActive ActiveActiveWhite120 W (Maximum)**40 W (Typical)
Active-off modeInactive InactiveBlankGlowing whiteLess than 0.5 W
Switch off -- OffLess than 0.3W *

* Zero-power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor.
** Maximum power consumption with max luminance and contrast.

The OSD will only function in the normal operation mode. When any button except power button is pressed in Active-off mode, the following messages will be displayed:

DELL P3418HW - Power Management Modes - 1

text_image DELL Dell 34 Monitor No HDMI 1 signal from your device. Press any key on the keyboard or move the mouse to wake it up. If there is no display, press the monitor button now to select the correct input source. P3418HW

Activate the computer and monitor to gain access to the OSD.

DELL P3418HW - Power Management Modes - 2

Pin Assignments

DisplayPort Connector

DELL P3418HW - Pin Assignments - 1

text_image 19 1 20 2
Pin Number20-pin Side of the Connected Signal Cable
1 ML_Lane 3(n)
2 GND
3 ML_Lane 3(p)
4 ML_Lane 2(n)
5 GND
6 ML_Lane 2(p)
7 ML_Lane 1(n)
8 GND
9 ML_Lane 1(p)
10 ML_Lane 0(n)
11 GND
12 ML_Lane 0(p)
13 CONFIG1
14 CONFIG2
15 AUX CH(p)
16 GND
17 AUX CH(n)
18 Hot Plug Detect
19 Return
20 DP_PWR

Mini DisplayPort Connector
DELL P3418HW - Pin Assignments - 2

text_image 19 1 20 2
Pin Number20-pin Side of the Connected Signal Cable
1 GND
2 Hot Plug Detect
3 ML_Lane 3(n)
4 CONFIG1
5 ML_Lane 3(p)
6 CONFIG2
7 GND
8 GND
9 ML_Lane 2(n)
10 ML_Lane 0(n)
11 ML_Lane 2(p)
12 ML_Lane 0(p)
13 GND
14 GND
15 ML_Lane 1(n)
16 AUX CH(p)
17 ML_Lane 1(p)
18 AUX CH(n)
19 GND
20 DP_PWR

HDMI connector
DELL P3418HW - Pin Assignments - 3

text_image 19 17 15 13 11 9 7 5 3 1 18 16 14 12 10 8 6 4 2
Pin Number19-pin Side of the Connected Signal Cable
1 TMDSData 2+
2 TMDSData 2 Shield
3 TMDSData 2-
4 TMDSData 1+
5 TMDSData 1 Shield
6 TMDSData 1-
7 TMDSData 0+
8 TMDSData 0 Shield
9 TMDSData 0-
10 TMDSClock+
11 TMDSClock Shield
12 TMDSClock-
13 CEC
14 Utility
15 SCL
16 SDA
17 ODC/CEC Ground
18 +5 V Power
19 Hit Plug Detect

Universal Serial Bus (USB) Interface

This section gives you information about the USB ports that are available on the monitor.

DELL P3418HW - Universal Serial Bus (USB) Interface - 1

NOTE: This monitor is Super-Speed USB 3.0 compatible.

Transfer SpeedData Rate Power Consumption
Super-Speed5 Gbps 4.5W (Max, each port)
High Speed 480 Mbps 4.5W (Max, each port)
Full Speed 12 Mbps 4.5W (Max, each port)

USB Upstream Connector

DELL P3418HW - USB Upstream Connector - 1

text_image 5 2 9 1 3 4
Pin Number 9-pin Side of the Connector
1 VBUS
2D-
3D+
4 GND
5 StdB_SSTX-
6 StdB_SSTX+
7 GND_DRAIN
8 StdB_SSRX-
9 StdB_SSRX+
ShellShield

USB Downstream Connector

DELL P3418HW - USB Downstream Connector - 1

Pin Number 9-pin Side of the Connector
1 VCC
2D-
3D+
4 GND
5 StdA_SSRX_
6 StdA_SSRX+
7 GND_DRAIN
8 StdA_SSTX-
9 StdA_SSTX+
Shell Shield

USB Ports

• 1 upstream - bottom
• 4 downstream - 2 bottom and 2 side

• Power Charging Port- (USB ports with lightning icon); supports fast current charging capability if the device is BC 1.2 compatible.

DELL P3418HW - USB Ports - 1

NOTE: USB 3.0 functionality requires a USB 3.0-capable computer.

DELL P3418HW - USB Ports - 2

NOTE: The monitor's USB interface works only when the monitor is On or in the power-save mode. If you turn Off the monitor and then turn it On, the attached peripherals may take a few seconds to resume normal functionality.

Plug and Play Capability

You can install the monitor in any Plug and Play compatible system. The monitor automatically provides the computer with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so that the system can configure itself and optimize the monitor settings. Most monitor installations are automatic. You can select different settings if required.

LCD Monitor Quality & Pixel Policy

During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state. The visible result is a fixed pixel that appears as an extremely tiny dark or bright discolored spot. When the pixel remains permanently lit, it is known as a “bright dot.” When the pixel remains black, it is known as a “dark dot.”

In almost every case, these fixed pixels are hard to see and do not detract from display quality or usability. A display with 1 to 5 fixed pixels is considered normal and within competitive standards. For more information, see Dell Support site at: http://www.dell.com/support/monitors.

Maintenance Guidelines

Caring for Your Monitor

△CAUTION: Read and follow the safety instructions before cleaning the monitor.

WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet.

For best practices, follow the instructions in the list below while unpacking, cleaning, or handling your monitor:

  • To clean your antistatic screen, slightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the antistatic coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.
    • Use a slightly dampened, warm cloth to clean the plastics. Avoid using detergent of any kind as some detergents leave a milky film on the plastics.
  • If you notice a white powder when you unpack your monitor, wipe it off with a cloth. This white powder occurs during the shipping of the monitor.
  • Handle your monitor with care as a darker-colored monitor may scratch and show white scuff marks more than a lighter-colored monitor.
  • To help maintain the best image quality on your monitor, use a dynamically changing screen saver and power off your monitor when not in use.

DELL P3418HW - Caring for Your Monitor - 1

Setting Up the Monitor

Attaching the Stand

NOTE: The stand is detached when the monitor is shipped from the factory.

NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for the set-up instructions.

△ CAUTION: Do not remove the monitor from the packaging box before attaching the stand.

To attach the monitor stand:

  1. Follow the instructions on the flaps of carton to remove the stand from the top cushion that secures it.

  2. Insert the stand base blocks fully into the stand slot.

  3. Lift the screw handle and turn the screw clockwise.

  4. After fully tightening the screw, fold the screw handle flat within the recess.

DELL P3418HW - Attaching the Stand - 1

natural_image Three-step diagram showing a computer monitor base with mounting holes and a separate view of the front panel (no text or symbols)
  1. Lift the cover, as shown, to expose the VESA area for stand assembly.

DELL P3418HW - Attaching the Stand - 2

natural_image Illustration of an open cardboard box containing a small object inside, with no visible text or symbols.
  1. Attach the stand assembly to the monitor:

a. Fit the two tabs on the upper part of the stand to the groove on the back of the monitor.
b. Press the stand down till it snaps into place.

DELL P3418HW - Attaching the Stand - 3

text_image Diagram showing a hand inserting a device into an open box labeled 'a' and 'b', indicating a process or operation.

DELL P3418HW - Attaching the Stand - 4

  1. Place the monitor upright.

a. Slide one hand in the cutout area on the bottom cushion and use the other hand to hold the stand.

b. Lift the monitor carefully to prevent it from slipping or falling.

DELL P3418HW - Attaching the Stand - 5

CAUTION: Do not press on the panel screen when lifting the monitor.

DELL P3418HW - Attaching the Stand - 6

natural_image Illustration of hands operating a box with a device, showing an open lid and a magnified view of the lid (no text or symbols)
  1. Remove the cover from the monitor.

DELL P3418HW - Attaching the Stand - 7

natural_image Illustration of a hand pressing down on a computer monitor with an orange arrow indicating motion (no text or symbols)

DELL P3418HW - Attaching the Stand - 8

Connecting Your Monitor

⚠ WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions.

To connect your monitor to the computer:

  1. Turn off your computer and disconnect the power cable.

  2. Connect the DisplayPort, Mini-DP to DP or HDMI cable to the corresponding video port on the back of your computer.

Connecting HDMI Cable
DELL P3418HW - Connecting Your Monitor - 1

text_image Diagram showing connection between a desktop computer via USB cable, with labeled components including DRILL and HDMI interface.

Connecting DisplayPort (DP to DP) cable
DELL P3418HW - Connecting Your Monitor - 2

text_image Diagram showing connections between a desktop computer monitor, USB cable, and network ports including DP and an external switch.

Connecting DisplayPort (Mini-DP to DP) cable
DELL P3418HW - Connecting Your Monitor - 3

text_image Diagram showing connections between a desktop computer monitor, USB cable, and network components including DP and an Ethernet port.

DELL P3418HW - Connecting Your Monitor - 4

Connecting USB 3.0 cable

DELL P3418HW - Connecting USB 3.0 cable - 1

NOTE: To prevent data damage or loss, before changing USB upstream ports, make sure that NO USB storage devices are in use by the computer connected to the monitor's USB upstream port.

After you have completed connecting the Mini-DP / Mini-DP / HDMI cable, follow the procedures below to connect the USB cable to the computer and complete your monitor setup:

  1. Connect the upstream USB 3.0 port (cable supplied) to an appropriate USB port on your computer. (See Side view for details.)

  2. Connect the USB 3.0 peripherals to the downstream USB ports on the monitor.

  3. Plug the power cables for your computer and monitor into a nearby outlet.

  4. Turn on the monitor and the computer.

If your monitor displays an image, installation is complete. If it does not display an image, see Universal Serial Bus (USB) Specific Problems.

  1. Use the cable slot on the monitor stand to organize the cables.

DELL P3418HW - Connecting USB 3.0 cable - 2

text_image Diagram showing computer port connections with USB and USB cable, highlighting a Drell device on the monitor.

DELL P3418HW - Connecting USB 3.0 cable - 3

NOTE: The graphics are used for the purpose of illustration only. Appearance on the computer may vary.

Organizing Your Cables

DELL P3418HW - Organizing Your Cables - 1

natural_image Exterior view of a Dell printer stand with cable routing (no text or symbols visible)

After attaching all necessary cables to your monitor and computer, (See Connecting Your Monitor for cable attachment), organize all cables as shown above.

Removing the Monitor Stand

NOTE: To prevent scratches on the LCD screen while removing the stand, ensure that the monitor is placed on a soft, clean surface.

NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for the removal instructions.

DELL P3418HW - Removing the Monitor Stand - 1

natural_image 3D rendering of a computer monitor with labeled parts (no text or symbols on the device itself)
  1. Place the monitor on a flat surface.
  2. Press and hold the stand-release button.
  3. Lift the stand up and away from the monitor.

Wall Mounting (Optional)

DELL P3418HW - Wall Mounting (Optional) - 1

text_image Diagram showing a device with directional arrows pointing to its screen, indicating orientation or movement around it.

(Screw dimension: M4 x 10 mm).

Refer to the instructions that come with the VESA-compatible base mounting kit.

  1. Place the monitor panel on a soft cloth or cushion on a stable flat table.
  2. Remove the stand.
  3. Use a screwdriver to remove the four screws securing the plastic cover.
  4. Attach the mounting bracket from the wall mounting kit to the monitor.
  5. Mount the LCD on the wall by following the instructions that came with the base mounting kit.

DELL P3418HW - Wall Mounting (Optional) - 2

NOTE: For use only with UL-listed wall-mount bracket with minimum weight/load bearing capacity of 6.87 kg (P3418HW)

Operating the Monitor

Power On the Monitor

Pressthe button to turn on the monitor.

DELL P3418HW - Power On the Monitor - 1

natural_image Close-up of a computer monitor with a finger pointing to the right button (no visible text or symbols)

Using the Front-Panel Controls

Use the keys on the front of the monitor to adjust the image settings.

DELL P3418HW - Using the Front-Panel Controls - 1

text_image A B C D
Front-Panel Keys Description
ADELL P3418HW - Using the Front-Panel Controls - 2Preset modesUse the Preset modes key to choose from a list of preset color modes. See Using the OSD Menu.
BDELL P3418HW - Using the Front-Panel Controls - 3VolumeUse the Volume key to direct access to the "Volume" control menu.
CDELL P3418HW - Using the Front-Panel Controls - 4MenuUse the Menu key to open the on-screen display (OSD).
DDELL P3418HW - Using the Front-Panel Controls - 5ExitUse the Exit key to exit on-screen display (OSD) from menu and sub-menus.

Front-Panel Keys

DELL P3418HW - Front-Panel Keys - 1
A

DELL P3418HW - Front-Panel Keys - 2
B

DELL P3418HW - Front-Panel Keys - 3
C

DELL P3418HW - Front-Panel Keys - 4
D

DELL P3418HW - Front-Panel Keys - 5

Front-Panel KeysDescription
ADELL P3418HW - Front-Panel Keys - 6UpUse the Up key to adjust (increase ranges) items in the OSD menu.
BDELL P3418HW - Front-Panel Keys - 7DownUse the Down key to adjust (decrease ranges) items in the OSD menu.
CDELL P3418HW - Front-Panel Keys - 8OKUse the OK key to confirm your selection.
DDELL P3418HW - Front-Panel Keys - 9BackUse the Back key to go back to the previous menu.

Using the On-Screen Display (OSD) Menu

Accessing the Menu System

NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The changes are also saved if you change the settings and then wait for the OSD menu to disappear.

  1. Press the button to open the OSD menu and display the main menu.

DELL P3418HW - Main Menu - 1

bar | Category | Value (%) | |---|---| | Input Source | 75 | | Color | 0 | | Display | 0 | | PIP/PBP | 75 | | Audio | 0 | | Menu | 0 | | Personalize | 0 | | Others | 0 |

DELL P3418HW - Main Menu - 2

DELL P3418HW - Main Menu - 3

  1. Press the 📋 and buttons to toggle between options in the Menu. As you move from one icon to another, the option name is highlighted.
  2. To select the highlighted item on the menu press the button again.
  3. Press the and buttons to select the desired parameter.
  4. Press the button to enter the slide bar and then use the or buttons, according to the indicators on the menu, to make your changes.
  5. Select the to return to previous menu without accepting current settings or to accept and return to previous menu.

The table below provides a list of all the OSD menu options and their functions.

Icon Menuand SubmenusDescription
Brightness/ContrastUse the Brightness and Contrast menu to adjust the Brightness/Contrast.
Brightness Allows you to adjust the brightness or luminance of the backlight.Press the ▲ key to increase brightness and press the ▼key to decrease brightness (min 0 ~ max 100).NOTE: Manual adjustment of Brightness is disabled when Dynamic Contrast is switched On.

DELL P3418HW - Main Menu - 4

Contrast Allows you to adjust the contrast or the degree of difference between darkness and lightness on the monitor screen. Adjust brightness first, and adjust contrast only if you need further adjustment.Press thekeyto increase contrast and press thekeyto decrease contrast (min 0 ~ max 100).
DELL P3418HW - Main Menu - 5Input SourceUse theInput Sourcemenu to select between different video signals that may be connected to your monitor.DELL P3418HW - Main Menu - 6DELL P3418HW - Main Menu - 7
DP Select DPinput when you are using the DP connector.Pushto select the DP input source.
mDP Select mDPinput when you are using the Mini DisplayPort connector.Pushto select the Mini DisplayPort input source.
HDMI 1SelectHDMI 1input when you are using the HDMI 1 connector.Pushto select the HDMI 1 input source.
HDMI 2 SelectHDMI 2input when you are using the HDMI 2 connector.Pushto select the HDMI 2 input source.
Auto SelectSelectAuto Selectto scan for available input signals.
Reset Input SourceReset your monitor input settings to the factory settings.

DELL P3418HW - Main Menu - 8

Color Use the Color menu to adjust the monitor's color settings.

DELL P3418HW - Main Menu - 9

text_image Dell 34 Monitor Brightness/Contrast Input Source Color Display PIP/PBP Audio Menu Personalize Others Preset Modes Input Color Format Reset Color > Standard > RGB

DELL P3418HW - Main Menu - 10

DELL P3418HW - Main Menu - 11

Preset Modes

Allows you to choose from a list of preset color modes.

DELL P3418HW - Preset Modes - 1

text_image Dell 34 Monitor Brightness/Contrast Input Source Color Display PIP/PBP Audio Menu Personalize Others Preset Modes Input Color Format Reset Color Standard ComfortView Movie Game Color Temp. Custom Color

DELL P3418HW - Preset Modes - 2

  • Standard: Loads the monitor's default color settings. This is the default preset mode.
  • ComfortView : Decreases the level of blue light emitted from the screen to make viewing more comfortable for your eyes.

NOTE: To reduce the risk of eye strain and neck/arm/back/shoulders pain from using the monitor for long periods of time, we suggest you to :

  • Set the screen about 20 to 28 inches (50-70 cm) from your eyes.
  • Blink frequently to moisten or rewet your eyes when working with the monitor.
    • Take regular and frequent breaks for 20 minutes every two hours.
  • Look away from your monitor and gaze at a distant object at 20 feet away for at least 20 seconds during the breaks.
  • Perform stretches to relieve tension in the neck/arm/back/shoulders during the breaks.

Movie Loads color settings ideal for movies.

• Game: Loads color settings ideal for most gaming applications.

Color Temp.: Allows users to select the color temperature: 5000K, 5700K, 6500K, 7500K, 9300K, and 10000K.Custom Color: Allows you to manually adjust the 6-axis color settings. Press the 🔗 and 🔖 keys to adjust the 6-axis colors values and create your own preset color mode.
Input Color FormatAllows you to set the video input mode to:RGB: Select this option if your monitor is connected to a computer or DVD player using the HDMI cable (or DisplayPort cable).YPbPr: Select this option if your monitor is connected to a DVD player by YPbPr using HDMI cable (or DisplayPort cable). Or if the DVD color output setting is not RGB.DELL P3418HW - Preset Modes - 3DELL P3418HW - Preset Modes - 4
Hue This featureure can shift the color of the video image to green or purple. This is used to adjust the desired flesh tone color Use 🔗 or 🔖 to adjust the hue from ‘0’ to ‘100’.Press 🔖 to increase the monochrome appearance of the video image.Press 🔖 to decrease the colorful appearance of the video image.Note:Hue adjustment is available only when you select Movie or Game preset mode.
Saturation This feature can adjust the color saturation of the video image.Use for increase the monochrome appearance of the video image.Press to increase the colorful appearance of the video imageNote: Saturation adjustment is available only when you select Movie or Game preset mode.
Reset Color Resets your monitor's color settings to the factory defaults.

DELL P3418HW - Preset Modes - 5

Display Use the Display menu to adjust the monitor's display settings.

DELL P3418HW - Preset Modes - 6

text_image DELL Dell 34 Monitor Brightness/Contrast Aspect Ratio >Wide 21:9 Input Source Sharpness >50 Color Dynamic Contrast Display Response time >Normal PIP/PBP Reset Display Audio Menu Personalize Others

DELL P3418HW - Preset Modes - 7

Aspect RatioAdjusts the image ratio as Wide 21:9, Auto Resize, 4:3 , 1:1
Sharpness This feature can make the image look sharper or softer.Use or to adjust the sharpness from ‘0’ to ‘100’.
Dynamic ContrastAllows you to increase the level of contrast to provide sharper and more detailed image quality.Press the button ➤ to select the Dynamic Contrast “On” or “Off”.NOTE: Dynamic Contrast provides higher contrast if you select Game or Movie preset mode.
Response TimeAllows you to set the Response Time to Normal or Fast.
Reset DisplaySelect this option to restore default display settings.

PIP/PBP

This function brings up a window displaying image from another input source.

DELL P3418HW - PIP/PBP - 1

text_image DOLL Dell 34 Monitor Brightness/Contrast Input Source Color Display PIP/PBP Audio Menu Personalize Others PIP/PBP Mode > Off

DELL P3418HW - PIP/PBP - 2

Main WindowSub-Window
DP mDDP HDMI 1HDMI 2
DPX
mDPX
HDMI 1X
HDMI 2X

Note : Images under PBP will be displayed at the center of the screen, not full screen.

PIP/PBP ModeAdjusts the PIP/PBP (Picture in Picture/Picture by Picture) mode to PIP Small, PIP Large, PBP. You can disable this feature by selecting Off.
PIP Small PIP Large
I III II
PBP
I II
PIP/PBP (Sub)Select between the different video signals that may be connected to your monitor for the PIP/PBP sub-window.
PIP LocationSelect PIP sub-window position.Use for to browse and to select Top-Left, Top-Right, Bottom-Right, or Bottom-Left.
Video SwapSelect to swap videos between main window and sub-window in PIP/PBP mode.
Audio Allows you to set the audio source from the main window or the-sub window.
Contrast (Sub)Adjust the contrast level of the picture in PIP/PBP Mode.Press the button to increase the contrast and press the button to decrease the contrast.
DELL P3418HW - PIP/PBP - 3Audio[VYZE] Dell 34 Monitor [2CZK] Brightness/Contrast [60TH] Input Source [80SH] Color [CT86] Display [7BC1] PIP/PBP [TZZK] Audio [SSHX] Menu [3A5G] Personalize [0001] OthersVolume >50 Speaker >Enable Reset Audio
DELL P3418HW - PIP/PBP - 4DELL P3418HW - PIP/PBP - 5DELL P3418HW - PIP/PBP - 6
VolumeUse for to adjust the volume. Minimum is '0' (-). Maximum is '100' (+).
Speaker Allows you to enable or disable Speaker function.
Reset Audio Select this option to restore default display settings.

DELL P3418HW - PIP/PBP - 7

Menu Select this option to adjust the settings of the OSD such as, the languages of the OSD, the amount of time the menu remains on screen, and so on.

DELL P3418HW - PIP/PBP - 8

text_image Dell 34 Monitor Brightness/Contrast Input Source Color Display PIP/PBP Audio Menu Personalize Others Language >English Transparency >20 Timer >20s

DELL P3418HW - PIP/PBP - 9

Language Allows you to set the OSD display to one of eight languages: English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese, or Japanese.
Transparency Allows you to adjust the OSD background from opaque to transparent.
Timer Allows you to set the time for which the OSD remains active after you press a key on the monitor.Use the and keys to adjust the slider in 1 second increments, from 5 to 60 seconds.
Reset Menu Select this option to restore default menu settings.
DELL P3418HW - PIP/PBP - 10PersonalizeUser can select from “Preset Modes”, “Brightness/Contrast”,“Input Source”, “Aspect Ratio”, “Volume”, “Video Swap” and “PIP/PBP Mode” set as shortcut key.
Dell 34 MonitorBrightness/ContrastInput SourceColorDisplayPIP/PBPAudioMenuPersonalizeOthersShortcut Key 1> Preset ModesShortcut Key 2> VolumePower Button LED> On During ActiveUSB> Off During StandbyReset Personalization
PowerButton LEDAllows you to set the power LED indicator on or off during active to save energy.
USB Allows you to enable or disable USB function during monitor standby mode.NOTE: USB ON/OFF under standby mode is only available when USB upstream cable is unplugged. This option will be greyed out when USB upstream cable is plugged in.

DELL P3418HW - PIP/PBP - 11

Others Select this option to adjust the OSD settings, such as the DDC/CI, LCD Conditioning, and so on.

DELL P3418HW - PIP/PBP - 12

text_image Dell 24 Monitor Brightness/Contrast Input Source Color Display PIP/PBP Audio Menu Personalize Others Display Info DDC/CI LCD Conditioning Firmware Reset Others Factory Reset > On > Off M3F100

DELL P3418HW - PIP/PBP - 13

Display Info Displays the monitor's current settings .

DDC/CI DDC/CI (Display Data Channel/Command Interface) allows a software on your computer to adjust the monitor display settings like the brightness, color balance etc. You can disable this feature by selecting Disable. Enable this feature for best user experience and optimum performance of your monitor.

DELL P3418HW - PIP/PBP - 14

text_image Dell 34 Monitor Brightness/Contrast Input Source Color Display PP/PBP Audio Menu Personalize Others Display Info DDC/CI On LCD Conditioning Off Firmware Reset Others Factory Reset

DELL P3418HW - PIP/PBP - 15

DELL P3418HW - PIP/PBP - 16

LCD ConditioningHelps reduce minor cases of image retention. Depending on the degree of image retention, the program may take some time to run. You can enable this feature by selecting Enable.DELL P3418HW - PIP/PBP - 17DELL P3418HW - PIP/PBP - 18
Reset OtherSelect this option to restore default other settings, such as DDC/CI.
Factory ResetResets all OSD settings to the factory preset values.

OSD Messages

When the Dynamic Contrast feature is enabled (in these preset modes: Game or Movie), the manual brightness adjustment is disabled.

DELL P3418HW - OSD Messages - 1

text_image DELL Dell 34 Monitor The feature will help reduce minor cases of image retention. Depending on the degree of image retention, the program may take some time to run. Do you wish to continue? Yes No P3418HW

When the monitor does not support a particular resolution mode you will see the following message:

DELL P3418HW - OSD Messages - 2

DELL P3418HW - OSD Messages - 3

text_image DELL Dell 34 Monitor The current input timing is not supported by the monitor display. Please change your input timing to 2560 x 1080, 60Hz or any other monitor listed timing as per the monitor specifications. P3418HW

This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor Specifications for the horizontal and vertical frequency ranges addressable by this monitor. Recommended mode is 2560 x 1080. You will see the following message before the DDC/CI function is disabled:

DELL P3418HW - OSD Messages - 4

text_image DELL Dell 34 Monitor The function of adjusting display setting using PC application will be disabled. Do you wish to disable DDC/CI function? Yes No P3418HW

When the monitor enters the Power Save mode, the following message appears:

DELL P3418HW - OSD Messages - 5

text_image DELL Dell 34 Monitor Entering Power Save Mode. P3418HW

Activate the computer and wake up the monitor to gain access to the OSD. If you press any button other than the power button, the following messages will appear depending on the selected input:

DELL P3418HW - OSD Messages - 6

DELL P3418HW - OSD Messages - 7

Dell 34 Monitor

DELL P3418HW - OSD Messages - 8

DELL P3418HW - OSD Messages - 9

No HDMI 1 signal from your device.

Press any key on the keyboard or move the mouse to wake it up. If there is no display, press the monitor button now to select the correct input source.

P3418HW

If DP, mDP, HDMI 1 or HDMI 2 cable is not connected, a floating dialog box as shown below appears. The monitor will enter Power Save Mode after 4 minutes if left at this state.

DELL P3418HW - OSD Messages - 10

Dell 34 Monitor

DELL P3418HW - OSD Messages - 11

DELL P3418HW - OSD Messages - 12

No DP Cable

The display will go into Power Save Mode in 4 minutes.

www.dell.com/support/monitors

D2419HW

DELL P3418HW - OSD Messages - 13

Dell 34 Monitor

DELL P3418HW - OSD Messages - 14

DELL P3418HW - OSD Messages - 15

No mDP Cable

The display will go into Power Save Mode in 4 minutes.

www.dell.com/support/monitors

P3418HW

DELL P3418HW - OSD Messages - 16

DELL P3418HW - OSD Messages - 17

text_image DELL 34 Monitor No HDMI 1 Cable The display will go into Power Save Mode in 4 minutes. www.dell.com/support/monitors P3418HW

DELL P3418HW - OSD Messages - 18

text_image Dell 34 Monitor No HDMI 2 Cable The display will go into Power Save Mode in 4 minutes. www.dell.com/support/monitors P3418HW

See Solving Problems for more information.

DELL P3418HW - OSD Messages - 19

Setting the Maximum Resolution

For optimal display performance while using the Microsoft Windows operating systems, set the display resolution to 2560 x 1080 pixels by performing the following steps:

In Windows Vista, Windows 7, Windows 8 or Windows 8.1:

  1. For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic desktop.

  2. Right-click on the desktop and click Screen Resolution.

  3. Click the dropdown list of the screen resolution and select 2560 x 1080.

  4. Click OK.

In Windows 10:

  1. Right-click on the desktop and click Display settings.

  2. Click Advanced display settings.

  3. Click the dropdown list of Resolution and select 2560 x 1080.

  4. Click Apply.

If you do not see 2560 x 1080 as an option, you may need to update your graphics driver. Please choose the scenario below that best describes the computer system you are using, and follow the provided

  • If you have a Dell desktop or a Dell portable computer with Internet access
    If you have a non Dell desktop, portable computer, or graphics card

If you have a Dell desktop or a Dell portable computer with Internet access

  1. Go to http://www.dell.com/support, enter your service tag, and download the latest driver for your graphics

  2. After installing the drivers for your graphics adapter, attempt to set the resolution to 2560 × 1080 again.

DELL P3418HW - If you have a Dell desktop or a Dell portable computer with Internet access - 1

NOTE: If you are unable to set the resolution to 2560 x 1080, please contact Dell to inquire about a graphics adapter that supports these resolutions.

If you have a non Dell desktop, portable computer, or graphics card

In Windows Vista, Windows 7, Windows 8 or Windows 8.1:

  1. For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic desktop.
  2. Right-click on the desktop and click Personalization.
  3. Click Change Display Settings.
  4. Click Advanced Settings.
  5. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
  6. Please refer to the graphics card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com).
  7. After installing the drivers for your graphics adapter, attempt to set the resolution to 2560 x 1080 again.

In Windows 10:

  1. Right-click on the desktop and click Display settings.
  2. Click Advanced display settings.
  3. Click Display adapter properties.
  4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
  5. Please refer to the graphics card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com).
  6. After installing the drivers for your graphics adapter, attempt to set the resolution to 2560 x 1080 again.

DELL P3418HW - In Windows 10: - 1

NOTE: If you are unable to set the resolution to 2560 x 1080, please contact the manufacturer of your computer or consider purchasing a graphics adapter that will support the video resolution of 2560 x 1080.

Using the Tilt, Swivel, and Vertical Extension

Tilt, Swivel

With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle.

DELL P3418HW - Tilt, Swivel - 1

text_image 5° 21° 30° 30°

DELL P3418HW - Tilt, Swivel - 2

NOTE: The stand is detached when the monitor is shipped from the factory.

Vertical Extension

DELL P3418HW - Vertical Extension - 1

NOTE: The stand extends vertically up to 115 ± 5 mm. The figure below illustrates how to extend the stand vertically.

DELL P3418HW - Vertical Extension - 2

text_image Dell Dell 115±5 mm

Troubleshooting

⚠ WARNING: Before you begin any of the procedures in this section, follow the Safety Instruction

Self-Test

Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

  1. Turn off both your computer and the monitor.
  2. Unplug the video cable from the back of the computer.
  3. Turn on the monitor.

The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains white. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen.

DELL P3418HW - Self-Test - 1

text_image Dell 34 Monitor No DP Cable The display will go into Power Save Mode in 4 minutes. www.dell.com/support/monitors P3418HW
  1. This box also appears during normal system operation, if the video cable becomes disconnected or damaged. The monitor will enter Power Save Mode after 4 minutes if left at this state.
  2. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.

If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning properly.

Built-in Diagnostics

Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card.

DELL P3418HW - Built-in Diagnostics - 1

text_image 1 2 3 4 5

DELL P3418HW - Built-in Diagnostics - 2

NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.

To run the built-in diagnostics:

  1. Ensure that the screen is clean (no dust particles on the surface of the screen).

  2. Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.

  3. Press and hold the Button 1 on the front panel simultaneously for 2 seconds. A gray screen appears.

  4. Carefully inspect the screen for abnormalities.

  5. Press the Button 1 on the front panel again. The color of the screen changes to red.

  6. Inspect the display for any abnormalities.

  7. Repeat steps 5 and 6 to inspect the display in green, blue, black, white screens.

The test is complete when the Text screen appears. To exit, press the Button 1 again.

If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.

Common Problems

The following table contains general information about common monitor problems you might encounter and the possible solutions.

Common SymptomsWhat You ExperiencePossible Solutions
No Video/Power LED offNo picture · Ensure that the video cable connecting the monitor and the computer is properly connected and secure.· Verify that the power outlet is functioning properly using any other electrical equipment.· Ensure that the power button is pressed fully.· Ensure that the correct input source is selected via the Input Source Select button.
No Video/Power LED onNo picture or no brightness· Increase brightness & contrast controls via OSD.· Perform monitor self-test feature check.· Check for bent or broken pins in the video cable connector.· Ensure that the correct input source is selected via the Input Source Select menu.· Run the built-in diagnostics.
Poor Focus Picture isfuzzy, blurry, or ghosting· Eliminate video extension cables.· Reset the monitor to Factory Settings.· Change the video resolution to the correct aspect ratio.
Shaky/Jittery VideoWavy picture or fine movement· Reset the monitor to Factory Settings.· Check environmental factors.· Relocate the monitor and test in another room.
Missing Pixels LCD screen has spots·Cycle power on-off.·Pixel that is permanently off is a natural defect that can occur in LCD technology.For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: http://www.dell.com/support/ monitors.
Stuck-on Pixels LCD screen has bright spots·Cycle power on-off.·Pixel that is permanently off is a natural defect that can occur in LCD technology.For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: http://www.dell.com/support/ monitors.
Brightness Problems Picture too dim or too bright·Reset the monitor to Factory Settings.·Adjust brightness & contrast controls via OSD.
Geometric Distortion Screen not centered correctly·Reset the monitor to Factory Settings.·Adjust horizontal & vertical controls via OSD..
Horizontal/Vertical Lines Screen has one or more lines·Reset the monitor to Factory Settings.·Perform monitor self-test feature check and determine if these lines are also in self-test mode.·Check for bent or broken pins in the video cable connector.·Run the built-in diagnostics.
Synchronization ProblemsScreen is scrambled or appears tornReset the monitor to Factory Settings.Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.Check for bent or broken pins in the video cable connector.Restart the computer in the safe mode.
Safety-Related IssuesVisible signs of smoke or sparksDo not perform any troubleshooting steps.Contact Dell immediately.
Intermittent ProblemsMonitor malfunctions on & offEnsure that the video cable connecting the monitor to the computer is connected properly and is secure.Reset the monitor to Factory Settings.Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.
Missing ColorPicture missing colorPerform monitor self-test feature check.Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.Check for bent or broken pins in the video cable connector.
Wrong Color Picturecolor not goodChange the Preset Modes in the Color menu OSD to Graphics or Video depending on the application.Try different Color Preset Settings in Color OSD. Adjust R/G/B value in Color OSD if the Color Management is turned off.Change the Input Color Format to PC RGB or YPbPr in the Color OSD.Run the built-in diagnostics.
Image retention from a static image left on the monitor for a long period of timeFaint shadow from the static image displayed appears on the screen· Use the Power Management feature to turn off the monitor at all times when not in use (for more information, seePower Management Modes.· Alternatively, use a dynamically changing screensaver.

Product-Specific Problems

Specific SymptomsWhat You ExperiencePossible Solutions
Screen image is too smallImage is centered on screen, but does not fill entire viewing area· Check the Aspect Ratio setting in the Display OSD.· Reset the monitor to Factory Settings.
Cannot adjust the monitor with the buttons on the front panelOSD does not appear on the screen· Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.· Check whether the OSD menu is locked. If yes, press and hold the button beside the Power button for 10 seconds to unlock (for more information, see Lock).
No Input Signal when user controls are pressedNo picture, the LED light is white. When you press “up”, “down” or “Menu” key, the message “No input signal” will appear.· Check the signal source. Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard.· Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary.· Reset the computer or video player.
The picture does not fill the entire screenThe picture cannot fill the height or width of the screen· Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen.· Run the built-in diagnostics.

Universal Serial Bus (USB) Specific Problems

Common SymptomsWhat You ExperiencePossible Solutions
USB interface is not workingUSB peripherals are not working·Check that your monitor is turned ON.·Reconnect the upstream cable to your computer.·Reconnect the USB peripherals (downstream connector).·Switch off and then turn on the monitor again.·Re-start the computer.·Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer system.
High Speed USB 3.0 interface is slow.High Speed USB 3.0 peripherals working slowly or not working at all·Check that your computer is USB 3.0-capable.·Some computers have both USB 3.0 and USB 2.0 and USB 1.1 ports. Ensure that the correct USB port is used.·Reconnect the upstream cable to your computer.·Reconnect the USB peripherals (downstream connector).·Re-start the computer.
Wireless mouse is not working or laggingDo not respond or responds slowly·Increase the distance between the USB 3.0 peripherals and the wireless USB receiver.·Position your wireless USB receiver as close as possible to the wireless mouse.·Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.0 port.

Speakers Specific Problems

Common SymptomsWhat You ExperiencePossible Solutions
No sound coming from the speakersCannot hear any soundTurn Off the monitor, unplug the monitor power cord, replug it, and then turn On the monitor.Check the audio cable connection is connected correctly to the computer Audio Line Out port.Unplug the audio cable from the Audio Line Out port.Reset the monitor to factory settings.

Appendix

Safety Instructions

DELL P3418HW - Safety Instructions - 1

WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards.

For information on safety instructions, see the Product Information Guide.

FCC Notices (U.S. Only) and Other Regulatory Information

For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com/regulatory_compliance.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference
(2) this device must accept any interference received including interference that may cause undesired operation

Contact Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

DELL P3418HW - Contact Dell - 1

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.

• Online technical assistance — www.dell.com/support/monitors
- Contacting Dell — www.dell.com/contactdell

DELL P3418HW - Contact Dell - 2

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Product information

Brand : DELL

Model : P3418HW

Category : Screen