Inspiron 5593 - Laptop DELL - Free user manual and instructions

USER MANUAL Inspiron 5593 DELL

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Contents

Chapter 1: Working inside your computer....6

Safety instructions....6

Before working inside your computer....6

Before you begin 6

Electrostatic discharge—ESD protection....7

ESD field service kit ....7

Transporting sensitive components....8

After working inside your computer....8

Chapter 2: Removing and installing components....10

Recommended tools....10

Screw list....10

Base cover....11

Removing the base cover....11

Replacing the base cover....14

Battery....17

Removing the battery....17

Replacing the battery....18

Memory modules....20

Removing the memory modules....20

Replacing the memory modules....21

Wireless card....22

Removing the wireless card....22

Replacing the wireless card....23

Fan....24

Removing the fan....24

Replacing the fan....25

Solid-state drive/Intel Optane....26

Removing the solid-state drive/Intel Optane....26

Replacing the solid-state drive/Intel Optane....28

Hard drive....30

Removing the hard drive....30

Replacing the hard drive....32

Touchpad....34

Removing the touchpad....34

Replacing the touchpad....35

Speakers....37

Removing the speakers....37

Replacing the speakers....38

Heat sink....39

Removing the heat sink....39

Replacing the heat sink....40

Display assembly....41

Removing the display assembly....41

Replacing the display assembly....43

Power-adapter port....45

Removing the power-adapter port.... 45

Replacing the power-adapter port....46

I/O board....47

Removing the I/O board....47

Replacing the I/O board....48

Coin-cell battery....49

Removing the coin-cell battery....49

Replacing the coin-cell battery....50

Power button....51

Removing the power button....51

Replacing the power button....52

System board....53

Removing the system board....53

Replacing the system board....55

Power button with fingerprint reader....58

Removing the power button with fingerprint reader....58

Replacing the power button with fingerprint reader....59

Palm-rest and keyboard assembly....60

Removing the palm-rest and keyboard assembly....60

Replacing the palm-rest and keyboard assembly....61

Display bezel....62

Removing the display bezel....62

Replacing the display bezel....63

Camera....64

Removing the camera....64

Replacing the camera....65

Display panel....66

Removing the display panel....66

Replacing the display panel....68

Display cable....70

Removing the display cable....70

Replacing the display cable....71

Display back-cover and antenna assembly....72

Removing the display back-cover and antenna assembly....72

Replacing the display back-cover and antenna assembly....73

Chapter 3: Device drivers....75

Downloading the audio driver....75

Downloading the network driver....75

Downloading the chipset driver....76

Downloading the media-card reader driver....76

Downloading the WiFi driver....77

Downloading the USB driver....77

Downloading the graphics driver....78

Chapter 4: System setup....79

System setup....79

Entering BIOS setup program....79

Navigation keys....79

Boot Sequence....79

Clearing CMOS settings....80

Clearing BIOS (System Setup) and System passwords....80

Updating the BIOS in Windows....80

Updating the BIOS using the USB drive in Windows....80

Chapter 5: Troubleshooting....82

Handling swollen Lithium-ion batteries....82

Dell SupportAssist Pre-boot System Performance Check diagnostics....82

Running the SupportAssist Pre-Boot System Performance Check....83

System-diagnostic lights....83

Recovering the operating system....84

Enabling Intel Optane memory....84

Disabling Intel Optane memory....84

WiFi power cycle....85

Flea power release....85

Chapter 6: Getting help and contacting Dell....86

Working inside your computer

Safety instructions

Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer.

WARNING: Before working inside your computer, read the safety information that is shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
WARNING: Disconnect your computer from all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting your computer to an electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry, and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the pins and the contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components.
CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable. When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting cables, ensure that the ports and the connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
CAUTION: Exercise caution when handling Lithium-ion batteries in laptops. Swollen batteries should not be used and should be replaced and disposed properly.
NOTE: The color of your computer and certain components may appear differently than shown in this document.

Before working inside your computer

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Before you begin

1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start > ⏻ Power > Shut down.

NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions.

1. Disconnect your computer and all attached devices from their electrical outlets.
2. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
3. Remove any media card and optical disc from your computer, if applicable.

Electrostatic discharge—ESD protection

ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD protection is an increasing concern.

Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

Two recognized types of ESD damage are catastrophic and intermittent failures.

• Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or nonfunctional memory.
• Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc.

The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure.

Perform the following steps to prevent ESD damage:

• Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to ESD damage.
• Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you discharge static electricity from your body.
• Before transporting a static-sensitive component, place it in an anti-static container or packaging.

ESD field service kit

The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: anti-static mat, wrist strap, and bonding wire.

Components of an ESD field service kit

The components of an ESD field service kit are:

• Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly on the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.
• Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear

and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week.

• ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your regional office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test fails.
• Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are insulators and often highly charged.
• Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are typically installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always look for a large open flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of system that is being repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically handling any hardware components
• ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.
• Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

ESD protection summary

It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

Transporting sensitive components

When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

Lifting equipment

Adhere to the following guidelines when lifting heavy weight equipment:

CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device.

1. Get a firm balanced footing. Keep your feet apart for a stable base, and point your toes out.
2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load.
3. Lift with your legs, not your back.
4. Keep the load close. The closer it is to your spine, the less force it exerts on your back.
5. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid twisting your body and back.
6. Follow the same techniques in reverse to set the load down.

After working inside your computer

CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.

1. Replace all screws and ensure that no stray screws remain inside your computer.

2. Connect any external devices, peripherals, or cables you removed before working on your computer.

3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.

Removing and installing components

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Recommended tools

The procedures in this document may require the following tools:

• Phillips screwdriver #1
• Flat-head screwdriver
• Plastic scribe

Screw list

NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.
NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surfaces when replacing a component.
NOTE: Screw color may vary with the configuration ordered.

Table 1. Screw list

Component Secured to Screw type Quantity Screw		image
Base cover Palm-rest and keyboard assembly		M2.5x6 7
Battery Palm-rest and keyboard assembly		M2x3 3
Display panel Display back-cover and antenna assembly		M2.5x2.5 6
Display panel Display back-cover and antenna assembly		M2x3 2
Fan Palm-rest and keyboard assembly		M2.5x5 2
Hard-drive assembly Palm-rest and keyboard assembly		M2x3 3
Hard-drive bracket Hard drive M3x3 4
Heat sinkNOTE:Applicable only for computers shipped withdiscrete graphics configuration.	System board	M2x3 3
Display assembly Palm-rest and keyboard assembly		M2.5x5 6
I/O board Palm-rest and keyboard assembly		M2x4 3
Power button with optional fingerprint reader	Palm-rest and keyboard assembly	M2x3 2
M.2 2230/2280 Solid-state drive/Intel Optane	Palm-rest and keyboard assembly	M2x3 1
M.2 2230 Solid-state drive/Intel Optane	Thermal shield M2x2 1
System board Palm-rest and keyboard assembly		M2x4 1
Touchpad bracket Palm-rest and keyboard assembly		M1.6x2 3
Touchpad Palm-rest and keyboard assembly		M1.6x2 2
Wireless-card bracket System board M2x3 1

Base cover

Removing the base cover

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

1. Loosen the two captive screws on the base cover.
2. Remove the seven screws (M2.5x6) that secure the base cover to the palm-rest and keyboard assembly.

Laptop screen with labeled mounting points and a highlighted circular feature, showing numbered annotations.

1. Pry the base cover starting from the indents at the display hinges located at the top-left and top-right corners of the computer base.
2. Lift the base cover off the palm-rest and keyboard assembly.

3 4

NOTE: The following steps are applicable only if you want to further remove any other component from your computer.

1. Peel the tape that adheres the battery cable to the connector and disconnect the battery cable from the system board.

5 6 42.0V P211 42.0V P211 42.0V P211 42.0V P211 42.0V P211 42.0V P211 42.0V P211 42.0V P211 42.0V P211 42.0V P211

1. Press and hold the power button for five seconds to ground the computer and drain the flea power.

Replacing the base cover

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

1. Connect the battery cable to the system board.
2. Adhere the tape that secures the battery cable to the connector on the system board, if applicable.

Laptop battery pack installation diagram showing two battery modules with labeled components and blue arrows indicating assembly steps.

1. Place the base cover on the palm-rest and keyboard assembly, and snap the base cover into place starting from the power-adapter port.

CAUTION: To avoid accidental damage to the power-adapter port, do not press the base cover against the power-adapter port when you snap the base cover to the computer base.

Laptop back panel with blue directional arrows indicating mounting points (no text or symbols on the cover)

1. Replace the seven screws (M2.5x6) that secure the base cover to the palm-rest and keyboard assembly.
2. Tighten the two captive screws that secure the base cover to the palm-rest and keyboard assembly.

5 4

Battery

Removing the battery

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Lithium-ion battery precautions

CAUTION:

- Exercise caution when handling Lithium-ion batteries.

• Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and operate the computer solely on battery power—the battery is fully discharged when the computer no longer turns on when the power button is pressed.
• Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
• Do not expose the battery to high temperatures, or disassemble battery packs and cells.
• Do not apply pressure to the surface of the battery.
• Do not bend the battery.

• Do not use tools of any kind to pry on or against the battery.

• Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or damage to the battery and other system components.

• If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
  • Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers.
• Swollen batteries should not be used and should be replaced and disposed properly. For guidelines on how to handle and replace swollen Lithium-ion batteries, see Handling swollen Lithium-ion batteries.

Prerequisites

Remove the base cover.

Procedure

1. Peel off the tape that secures the battery cable to the battery connector.
2. Disconnect the battery cable from the system board.
3. Remove the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly.
4. Slide and lift the battery off the palm-rest and keyboard assembly.

1 2 3 4 D-LL 42.0V DCB DCB DCB DCB DCB DCB DCB DCB DCB DCB DCB DCB DCB DCB DCB DCB DCB DCB DCB DCB DCB DCB DCB DCB DCB DCB DCB DCB DCB DCB DCB DCB DCB DCB

Replacing the battery

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Lithium-ion battery precautions

CAUTION:

- Exercise caution when handling Lithium-ion batteries.

• Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and operate the computer solely on battery power—the battery is fully discharged when the computer no longer turns on when the power button is pressed.
• Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
• Do not expose the battery to high temperatures, or disassemble battery packs and cells.
• Do not apply pressure to the surface of the battery.
• Do not bend the battery.
• Do not use tools of any kind to pry on or against the battery.
• Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or damage to the battery and other system components.
• If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
  • Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers.
• Swollen batteries should not be used and should be replaced and disposed properly. For guidelines on how to handle and replace swollen Lithium-ion batteries, see Handling swollen Lithium-ion batteries.

Procedure

1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly.
2. Ensure that the tab at the bottom-left corner of the battery is seated in the slot.
3. Replace the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly.
4. Connect the battery cable to the system board.
5. Adhere the tape that secures the battery cable to the battery connector.

1 2 3 4 5 DZLL 42min BATTERY 1 2

Post-requisites

Replace the base cover.

Memory modules

Removing the memory modules

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites

Remove the base cover.

Procedure

1. Locate the memory module on your computer.

Laptop screen showing internal circuit board with a green RAM module and a blue label pointing to it (no readable text or symbols)

1. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up.
2. Remove the memory module from the memory-module slot.

Diagram showing two views of a green RAM module being processed, labeled with arrows and numbered parts.

Replacing the memory modules

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

1. Align the notch on the memory module with the tab on the memory-module slot.
2. Slide the memory module firmly into the slot at an angle.
3. Press the memory module down until it clicks into place.

NOTE: If you do not hear the click, remove the memory module and reinstall it.

Diagram showing a computer RAM module being processed, with labeled parts and directional arrows indicating process flow.

Post-requisites

Replace the base cover.

Wireless card

Removing the wireless card

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites

Remove the base cover.

Procedure

1. Locate the wireless card on your computer.

Interior view of a laptop case showing internal components and circuitry (no text or symbols visible)

1. Remove the screw (M2x3) that secures the wireless-card bracket to the system board.
2. Slide and remove the wireless-card bracket from the wireless card.
3. Using a plastic scribe, disconnect the antenna cables from the wireless card.
4. Slide and remove the wireless card from the wireless-card slot.

Diagram illustrating the step-by-step installation of an electronic component, showing disassembly from a circuit board to a memory card.

Replacing the wireless card

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After

working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

CAUTION: To avoid damage to the wireless card, do not place any cables under it.

1. Connect the antenna cables to the wireless card.

The following table provides the antenna-cable color scheme for the wireless card supported by your computer.

Table 2. Antenna-cable color scheme

Connectors on the wireless card Antenna-cable color
Main (white triangle) White
Auxiliary (black triangle) Black

1. Slide and replace the wireless-card bracket on the wireless-card.
2. Align the notch on the wireless card with the tab on the wireless-card slot and insert the wireless card at an angle into the wireless-card slot.
3. Replace the screw (M2x3) that secures the wireless-card bracket to the system board.

graph TD
    A["1: Card slot"] --> B["2: Cable package"]
    B --> C["3: Hard drive"]
    C --> D["4: Camera"]

Post-requisites

Replace the base cover.

Fan

Removing the fan

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites

Remove the base cover.

Procedure

1. Disconnect the fan cable from the system board.
2. Remove the two screws (M2.5x5) that secure the fan to the palm-rest and keyboard assembly.
3. Slide and lift the fan off the palm-rest and keyboard assembly.

Laptop screen with labeled components and a magnified inset showing cable installation steps

Replacing the fan

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

1. Using the alignment post, align the screw holes on the fan with the screw holes on the palm-rest and keyboard assembly.
2. Replace the two screws (M2.5x5) that secure the fan to the palm-rest and keyboard assembly.
3. Connect the fan cable to the system board.

Laptop interior with numbered annotations highlighting a mechanical component and a magnified view showing the cable being inserted.

Post-requisites

Replace the base cover.

Solid-state drive/Intel Optane

Removing the solid-state drive/Intel Optane

You need to disable the Intel Optane device before removing it from your computer. For more information about disabling the Intel Optane device, see Disabling Intel Optane memory.

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites

Remove the base cover.

Procedure to remove the M.2 2230 solid-state drive

1. Loosen the captive screw that secures the M.2 2230 shield to the palm-rest and keyboard assembly.
2. Remove the screw (M2x3) that secures the M.2 2230 shield to the palm-rest and keyboard assembly.
3. Slide and remove the tab on the M.2 2230 thermal shield from the slot on the palm-rest and keyboard assembly.
4. Lift the solid-state drive and M.2 2230 thermal shield at an angle and remove it from the M.2 slot on the system board.

Diagram showing a device with labeled parts and a magnified view of its internal structure, likely illustrating a hardware or electronics assembly.

1. Turn the M.2 2230 thermal shield over.
2. Remove the screw (M2x2) that secures the solid-state drive to the M.2 2230 thermal shield.
3. Lift the solid-state drive off the M.2 2230 thermal shield.

Procedure to remove the M.2 2280 solid-state drive

1. Loosen the captive screw that secures the M.2 2280 thermal shield to the palm-rest and keyboard assembly.
2. Remove the screw (M2x3) that secures the M.2 2280 thermal shield and the solid-state drive to the palm-rest and keyboard assembly.
3. Slide and remove the M.2 2280 thermal shield from the slot on the palm-rest and keyboard assembly.
4. Lift the solid-state drive at an angle and remove it from the M.2 slot on the system board.

Laptop screen with battery modules and close-up insets showing disassembly steps labeled 1, 2, 3, and 4.

Replacing the solid-state drive/Intel Optane

Enable the Intel Optane device after you replace it. For more information about enabling the Intel Optane device, see Enabling Intel Optane memory.

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

Procedure to replace M.2 2230 solid-state drive

1. Place the solid-state drive into the slot at the back of the M.2 2230 thermal shield.
2. Replace the screw (M2x2) that secures the solid-state drive to the M.2 2230 thermal shield.

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1. Turn over the solid-state drive and M.2 2230 thermal shield.
2. Align the notch on the solid-state drive with the tab on the M.2 slot and slide the solid-state drive into place.
3. Insert the tab on the M.2 2230 thermal shield into the slot on the palm-rest and keyboard assembly.
4. Tighten the captive screw that secures the M.2 2230 thermal shield to the palm-rest and keyboard assembly.
5. Replace the screw (M2x3) that secures the M.2 2230 thermal shield to the palm-rest and keyboard assembly.

Laptop screen with labeled hardware components and close-up insets showing disassembly steps

Procedure to replace the M.2 2280 solid-state drive

1. Align the notch on the solid-state drive with the tab on the M.2 slot and slide the solid-state drive into place.

2. Insert the tab of the M.2 2280 thermal shield into the slot on the palm-rest and keyboard assembly.

3. Replace the screw (M2x3) that secures the M.2 2280 thermal shield and solid-state drive to the palm-rest and keyboard assembly.

4. Tighten the captive screw that secures the M.2 2280 thermal shield to the palm rest and keyboard assembly.

Diagram showing a device with labeled parts and a close-up of its internal structure, likely illustrating a hardware or circuit setup.

Post-requisites

Replace the base cover.

Hard drive

Removing the hard drive

If your computer is using a SATA storage device accelerated by Intel Optane memory, disable Intel Optane before removing the SATA storage device. For more information about disabling the Intel Optane, see Disabling Intel Optane.

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.

Prerequisites

1. Remove the base cover.
2. Remove the battery.

Procedure

1. Lift the latch and disconnect the hard-drive cable from the system board.
2. Remove the three screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly.
3. Lift the hard-drive assembly along with its cable off the palm-rest and keyboard assembly.

Laptop screen with three labeled components showing internal hardware and a close-up of a device's internal structure.

1. Disconnect the interposer from the hard-drive assembly.

Internal view of a hard disk drive with attached cable and connector (no text or symbols visible)

1. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
2. Lift the hard drive off the hard-drive bracket.

5 6

Replacing the hard drive

Enable Intel Optane after replacing the SATA storage. For more information about enabling the Intel Optane, see Enabling Intel Optane.

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

Procedure

1. Align the screw holes on the hard-drive bracket with the screw holes on the hard drive.
2. Replace the four screws (M3x3) that secure the hard-drive bracket to the hard drive.

Diagram of an open hard disk drive with labeled components and directional arrows indicating assembly or disassembly.

1. Connect the interposer to the hard-drive assembly.

3

1. Using the alignment posts, place the hard-drive assembly on the palm-rest and keyboard assembly.
2. Replace the three screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly.
3. Connect the hard-drive cable to the system board and close the latch to secure the cable.

Laptop screen with numbered component labels pointing to a hard drive assembly, showing parts 4, 5, and 6.

Post-requisites

1. Replace the battery.
2. Replace the base cover.

Touchpad

Removing the touchpad

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites

1. Remove the base cover.
2. Remove the battery.

Procedure

1. Open the latch and disconnect the touchpad cable from the system board.
2. Remove the three screws (M1.6x2) that secure the touchpad bracket to the palm-rest and keyboard assembly.
3. Lift the touchpad bracket off the palm-rest and keyboard assembly.

Laptop screen with numbered annotations pointing to a component, showing structural details and assembly.

1. Remove the two screws (M1.6x2) that secure the touchpad to the palm-rest and keyboard assembly.

2. Slide and lift the touchpad off the palm-rest and keyboard assembly.

Laptop screen with labeled components showing internal circuit board and numbered parts (4, 5)

Replacing the touchpad

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

NOTE: Ensure that the touchpad is aligned with the guides available on the palm-rest and keyboard assembly, and the gap on either sides of the touchpad is equal.

1. Using the alignment post, slide and place the touchpad into the slot on the palm-rest and keyboard assembly.
2. Replace the two screws (M1.6x2) that secure the touchpad to the palm-rest and keyboard assembly.

Laptop screen with labeled components showing disassembled internal circuit board and drive slots

1. Place the touchpad bracket on the palm-rest and keyboard assembly.
2. Replace the three screws (M1.6x2) that secure the touchpad to the palm-rest and keyboard assembly.
3. Slide the touchpad cable into the connector on the system board and close the latch to secure the cable.

Laptop screen with numbered annotations pointing to internal components, including a magnified view of the circuit board.

Post-requisites

1. Replace the battery.
2. Replace the base cover.

Speakers

Removing the speakers

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites

1. Remove the base cover.
2. Remove the solid-state drive/Intel Optane.

Procedure

1. Disconnect the speaker cable from the system board.
2. Note the speaker cable routing and remove it from the routing guides on palm-rest and keyboard assembly.
3. Lift the speakers, along with the cable, off the palm-rest and keyboard assembly.

Labeled diagram of a battery pack showing internal components and wiring, with numbered annotations pointing to specific parts.

Replacing the speakers

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

NOTE: If the rubber grommets are pushed out when removing the speakers, push them back in before replacing the speakers.

1. Connect the speaker cable to the system board.
2. Using the alignment posts and the rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly and route the speaker cables along the routing guides.

Labeled diagram of an electronic device showing internal components and wiring, with numbered annotations pointing to specific parts.

Post-requisites

1. Replace the solid-state drive/Intel Optane.
2. Replace the base cover.

Heat sink

Removing the heat sink

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease.

Prerequisites

Remove the base cover.

Procedure

1. In reverse sequential order (4->3->2->1), loosen the four captive screws that secure the heat sink to the system board.
2. Remove the three (M2x3) screws that secure the heat sink to the system board.

NOTE: Applicable only to computers shipped with discrete graphics card.

1. Lift the heat sink off the system board.

Labeled diagram of a laptop showing internal components with numbered annotations (1, 2, 3) pointing to specific parts.

Replacing the heat sink

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

NOTE: If either the system board or the heat sink is replaced, use the thermal pad/paste provided in the kit to ensure that thermal conductivity is achieved.

Procedure

1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board.
2. Replace the three (M2x3) screws that secure the heat sink to the system board.

NOTE: Applicable only to computers shipped with discrete graphics card.

1. In sequential order (1->2->3->4) as indicated on the heat sink, tighten the captive screws to secure the heat sink to the system board.

Labeled diagram of a laptop showing internal components with numbered annotations pointing to specific areas.

Post-requisites

Replace the base cover.

Display assembly

Removing the display assembly

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites

1. Remove the base cover.
2. Remove the wireless card.

Procedure

1. Open the latch and disconnect the display cable from the system board.
2. Note the display-cable routing and remove the cable from its routing guides on the fan and the palm-rest and keyboard assembly.
3. Remove the antenna cables from the routing guide.

Laptop screen with labeled cable and connector components, showing numbered parts and a magnified inset of the device's internal structure.

1. Open the display at an angle of 90 degrees and place it on the edge of the table in a position that allows access to the screws on the display hinges.
2. Remove the six screws (M2.5x5) that secure the left and the right hinges to the system board and the palm-rest and keyboard assembly.

NOTE: Hold the display assembly so that it does not fall off when the last screw is removed.

1. Lift the display assembly off the palm-rest and keyboard assembly.

5 6

1. After performing all the above steps, you are left with display assembly.

Black digital tablet with a black body and attached cable, no visible text or symbols on the device itself.

Replacing the display assembly

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

NOTE: Ensure that the hinges are opened to 90 degrees before replacing the display assembly on the palm-rest and keyboard assembly.

1. With the palm-rest and keyboard assembly at the edge of the table, align the screw holes on the palm-rest and keyboard assembly with the screw holes on the display hinges.
2. Replace the six screws (M2.5x5) that secure the left and the right hinges to the system board and the palm-rest and keyboard assembly.

Laptop interior with labeled components and blue cover, showing internal circuit board and cable connections

1. Close the display and place the computer on a clean and flat surface.
2. Route the antenna cables on the palm-rest and keyboard assembly.
3. Route the display cable through the routing guides on the fan and the palm-rest and keyboard assembly.
4. Slide the display cable to the connector on the system board and close the latch to secure the display cable.

Laptop screen with cable routing diagram showing numbered components and a magnified inset of the cable assembly

Post-requisites

1. Replace the wireless card.
2. Replace the base cover.

Power-adapter port

Removing the power-adapter port

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites

1. Remove the base cover.
2. Remove the wireless card.

Procedure

1. Disconnect the power-adapter port cable from the system board.
2. Note the power-adapter port cable routing and remove it from the routing guides on the palm-rest and keyboard assembly.
3. Lift the power-adapter port, along with its cable, off the palm-rest and keyboard assembly.

1 2 3 WLAN

Replacing the power-adapter port

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

1. Using the alignment post, place the power-adapter port in the slot on the palm-rest and keyboard assembly.
2. Route the power-adapter port cable through the routing guides on the palm-rest and keyboard assembly.
3. Connect the power-adapter port cable to the system board.

Laptop screen with labeled components and a magnified inset showing three numbered parts, likely for assembly or repair.

I/O board

Removing the I/O board

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites

CAUTION: Removing the coin-cell battery resets the BIOS setup program's settings to default. Before removing the I/O board along with the coin-cell battery, it is recommended to note the BIOS setup program's settings.

1. Remove the base cover.
2. Remove the battery.
3. Remove the hard drive with Intel optane.

Procedure

1. Open the latch and disconnect the fingerprint-reader board cable from the I/O board.

NOTE: This step is applicable only for computers shipped with the optional fingerprint reader.

1. Open the latch and disconnect the power-button board cable from the I/O board.
2. Open the latch and disconnect the fingerprint-reader cable from the I/O board.

NOTE: This step is applicable only for computers shipped with the optional fingerprint reader.

1. Open the latch and disconnect the I/O-board cable from the I/O board.
2. Remove the three screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly.
3. Lift the I/O board off the palm-rest and keyboard assembly.

Labeled diagram of a computer motherboard showing numbered components and a magnified view of internal components with blue arrows indicating assembly or connection.

Replacing the I/O board

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

1. Using the alignment posts, place the I/O board on the palm-rest and keyboard assembly.
2. Replace the three screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly.
3. Connect the I/O-board cable to the I/O board and close the latch to secure the cable.
4. Connect the fingerprint-reader cable to the I/O board and close the latch to secure the cable.

NOTE: This step is applicable only for computers shipped with the optional fingerprint reader.

1. Connect the power-button board cable to the I/O board and close the latch to secure the cable.
2. Connect the fingerprint-reader board cable to the I/O board and close the latch to secure the cable.

NOTE: This step is applicable only for computers shipped with the optional fingerprint reader.

Labeled diagram of a computer motherboard showing numbered components and internal circuitry with annotations in Chinese.

Post-requisites

1. Replace the hard drive with Intel optane..
2. Replace the battery.
3. Replace the base cover.

Coin-cell battery

Removing the coin-cell battery

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

CAUTION: Removing the coin-cell battery resets the BIOS setup program's settings to default. It is recommended that you note the BIOS setup program's settings before removing the coin-cell battery.

Prerequisites

CAUTION: Removing the coin-cell battery resets the BIOS setup program's settings to default. Before removing the I/O board along with the coin-cell battery, it is recommended to note the BIOS setup program's settings.

1. Remove the base cover.
2. Remove the battery.
3. Remove the I/O board.

Procedure

CAUTION: Removing the coin-cell battery resets the BIOS setup program's settings to default. Before removing the coin-cell battery, it is recommended to note the BIOS setup program's settings.

The coin-cell battery is located on the underside of the I/O board.

Using a plastic scribe, gently pry the coin-cell battery out of the battery socket on the I/O board.

Close-up of a circuit board with an LED chip and a black cable inserted, showing internal components (no text or symbols visible)

Replacing the coin-cell battery

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

The coin-cell battery is located on the underside of the I/O board.

With the positive-side facing up, snap the coin-cell battery into the battery socket on the I/O board.

Close-up of a circuit board with electronic components and a highlighted LED component (no readable text or symbols)

Post-requisites

1. Replace the I/O board.
2. Replace the battery.
3. Replace the base cover.

Power button

Removing the power button

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites

1. Remove the base cover.
2. Remove the battery.
3. Remove the I/O board.

Procedure

1. Remove the two screws (M2x3) that secure the power button to the palm-rest and keyboard assembly.
2. Lift the power-button board, along with the cable, off the palm-rest and keyboard assembly.

Laptop keyboard diagram with numbered annotations highlighting mechanical components and connection points

Replacing the power button

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

1. Align the screw holes on the power-button board with those on the palm-rest and keyboard assembly.
2. Replace the two screws (M2x3) that secure the power-button board to the palm-rest and keyboard assembly.

Laptop keyboard diagram with numbered annotations highlighting mechanical components and a highlighted section view

Post-requisites

1. Replace the I/O board.
2. Replace the battery.
3. Replace the base cover.

System board

Removing the system board

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
NOTE: Your computer's Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You must make the appropriate changes again after you replace the system board.
NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can reconnect the cables correctly after you replace the system board.

Prerequisites

1. Remove the base cover.

2. Remove the battery.

3. Remove the memory modules.

4. Remove the wireless card.
5. Remove the solid-state drive/Intel Optane.
6. Remove the fan.
7. Remove the heat sink.
8. Remove the display assembly.

Procedure

1. Disconnect the power-adapter port cable from the system board.
2. Disconnect the speaker cable from the system board.
3. Open the latch and disconnect the keyboard cable from the system board.
4. Open the latch and disconnect the keyboard back-light cable from the system board.
5. Open the latch and disconnect the touchpad cable from the system board.
6. Open the latch and disconnect the hard-drive cable from the system board.
7. Open the latch and disconnect the I/O-board cable from the system board.
8. Open the latch and disconnect the fingerprint-reader cable from the system board.

NOTE: This step is applicable only for computers shipped with the optional fingerprint reader.

1. Open the latch and disconnect the power-button board cable from the system board.

Laptop motherboard diagram with numbered annotations pointing to component parts, likely for assembly or repair instructions.

1. Remove the screw (M2x4) that secures the system board to palm-rest and keyboard assembly.

2. Lift the system board off the palm-rest and keyboard assembly.

10 11 SSD

Replacing the system board

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
NOTE: Your computer's Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You must make the appropriate changes again after you replace the system board.

Procedure

1. Align the screw hole on the system board with the screw hole on the palm-rest and keyboard assembly.
2. Replace the screw (M2x4) that secures the system board to the palm-rest and keyboard assembly.

Laptop screen showing internal electronics components with numbered annotations and a blue lightning bolt indicating a specific part.

1. Slide the power-button board cable into the connector on the system board and close the latch.
2. Slide the fingerprint-reader cable into the connector on the system board and close the latch.

NOTE: This step is applicable only for computers shipped with the optional fingerprint reader.

1. Slide the I/O-board cable into the connector on the system board and close the latch.
2. Slide the hard-drive cable into the connector on the system board and close the latch.
3. Slide the touchpad cable into the connector on the system board and close the latch.
4. Slide the keyboard back-light cable into the connector on the system board and close the latch.
5. Slide the keyboard cable into the connector on the system board and close the latch.
6. Connect the speaker cable to the system board.
7. Connect the power-adapter port cable to the system board.

Laptop motherboard diagram with numbered annotations pointing to component parts, likely for assembly or repair instructions.

Post-requisites

1. Replace the display assembly.
2. Replace the heat sink.
3. Replace the fan.
4. Replace the solid-state drive/Intel Optane.
5. Replace the wireless card.
6. Replace the memory modules.
7. Replace the battery.
8. Replace the base cover.

Entering the Service Tag in the BIOS setup program

1. Turn on or restart your computer.
2. Press F2 when the Dell logo is displayed to enter the BIOS setup program.
3. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

NOTE: Service tag is the alphanumeric identifier located at the back side of your computer.

Power button with fingerprint reader

Removing the power button with fingerprint reader

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites

1. Remove the base cover.
2. Remove the battery.
3. Remove the solid-state drive/Intel Optane.
4. Remove the fan.
5. Remove the heat sink.
6. Remove the wireless card.
7. Remove the system board.

NOTE: When removing and replacing the power button with fingerprint reader, do not remove the heat sink from the system board.

Procedure

1. Remove the two screws (M2x3) that secure the power button with fingerprint reader to the palm-rest and keyboard assembly.
2. Lift the power button off the palm-rest and keyboard assembly.
3. Peel the fingerprint-reader cable off the palm-rest and keyboard assembly.
4. Lift the power button with fingerprint reader, along with the fingerprint-reader board and its cable, off the palm-rest and keyboard assembly.

Laptop interior diagram with numbered annotations indicating mechanical components and a magnified view of the circuit board.

Replacing the power button with fingerprint reader

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

1. Using the alignment posts, align and place the fingerprint-reader board on the palm-rest and keyboard assembly.
2. Adhere the fingerprint-reader cable on the palm-rest and keyboard assembly.
3. Place the power button on the palm-rest and keyboard assembly.
4. Replace the two screws (M2x3) that secure the power button with fingerprint reader to the palm-rest and keyboard assembly.

Laptop interior diagram with numbered annotations pointing to mechanical components

Post-requisites

1. Replace the system board.
2. Replace the wireless card.
3. Replace the heat sink.
4. Replace the fan.
5. Replace the solid-state drive/Intel Optane.
6. Replace the battery.
7. Replace the base cover.

Palm-rest and keyboard assembly

Removing the palm-rest and keyboard assembly

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites

1. Remove the base cover.
2. Remove the battery.
3. Remove the fan.
4. Remove the solid-state drive/Intel Optane.

5. Remove the wireless card.

6. Remove the speakers.

7. Remove the hard drive with Intel optane.
8. Remove the touchpad.
9. Remove the power-adapter port.
10. Remove the display assembly.
11. Remove the I/O board.
12. Remove the system board.

NOTE: When removing and replacing the palm-rest and keyboard assembly, do not remove the heat sink from the system board.

1. Remove the power button with fingerprint reader (optional).

Procedure

After performing the above steps, we are left with the palm-rest and keyboard assembly.

Laptop back panel with visible internal components and mounting holes (no text or symbols)

Replacing the palm-rest and keyboard assembly

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

Place the palm-rest and keyboard assembly on a flat surface.

Interior view of a laptop's back panel showing internal components and casing (no text or symbols visible)

Post-requisites

1. Replace the power button with fingerprint reader (optional).
2. Replace the system board.
3. Replace the I/O board.
4. Replace the display assembly.
5. Replace the power-adapter port.
6. Replace the touchpad.
7. Replace the hard drive with Intel Optane.
8. Replace the speakers.
9. Replace the wireless card.
10. Replace the solid-state drive/Intel Optane.
11. Replace the fan.
12. Replace the battery.
13. Replace the base cover.

Display bezel

Removing the display bezel

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites

1. Remove the base cover.
2. Remove the wireless card.
3. Remove the display assembly.

Procedure

1. Pry up the display bezel from the top inner edge of the display back-cover and antenna assembly.
2. Remove the display bezel off the display back-cover and antenna assembly.

TPO 2 1

Replacing the display bezel

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

Align the display bezel with the display back-cover and antenna assembly, and then gently snap the display bezel into place.

TWO 1 2

Post-requisites

1. Replace the display assembly.
2. Replace the wireless card.
3. Replace the base cover.

Camera

Removing the camera

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites

1. Remove the base cover.
2. Remove the wireless card.
3. Remove the display assembly.
4. Remove the display bezel.

Procedure

1. Using a plastic scribe, gently pry the camera off the display back-cover and antenna assembly.
2. Disconnect the camera cable from the camera module.
3. Lift the camera module from the display back-cover and antenna assembly.

Diagram showing three steps of a device cable or connector assembly with labeled components and directional arrows indicating motion.

Replacing the camera

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

1. Connect the camera cable to the camera module.
2. Using the alignment post adhere the camera module to the display back-cover and antenna assembly.

Diagram showing two views of a device with labeled components, highlighting features in blue arrows.

Post-requisites

1. Replace the display bezel.
2. Replace the display assembly.
3. Replace the wireless card.
4. Replace the base cover.

Display panel

Removing the display panel

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites

1. Remove the base cover.
2. Remove the wireless card.
3. Remove the display assembly.
4. Remove the display bezel.

Procedure

1. Remove the six screws (M2.5x2.5) that secure the display panel to the display back-cover and antenna assembly.
2. Loosen the two screws (M2x3) that secure the display panel to the display back-cover and antenna assembly.
3. Lift the display panel and turn it over.

NOTE: Do not pull and release the Stretch (SR) Tapes from the display panel. The display hinges and brackets are shipped together with the display panel as an assembly and do not need to be separated from the display panel.

1 2 3

1. Peel the tape adhering the display cable to the back of the display panel.
2. Lift the latch and disconnect the display cable from the display-panel cable connector.
3. Lift the display panel away from the display back-cover and antenna assembly.

6 4 5

Replacing the display panel

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

1. Place the display panel on a flat and clean surface.
2. Connect the display cable to the connector at the back of the display panel and close the latch to secure the cable.
3. Adhere the tape that secures the display cable to the back of the display panel.

Diagram showing three-step installation of a device with labeled components and directional arrows indicating motion or assembly.

1. Place the display panel on the display back-cover and antenna assembly.
2. Replace the two screws (M2x3) that secure the display panel to the display back-cover and antenna assembly.
3. Replace the six screws (M2.5x2.5) that secure the display panel to the display back-cover and antenna assembly.

4 6 5

Post-requisites

1. Replace the display bezel.
2. Replace the display assembly.
3. Replace the wireless card.
4. Replace the base cover.

Display cable

Removing the display cable

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites

1. Remove the base cover.
2. Remove the wireless card.
3. Remove the display assembly.
4. Remove the display bezel.
5. Remove the display panel.

Procedure

1. Disconnect the camera cable from the camera module.
2. Note the display cable routing and remove the cable from the routing guides on the display back-cover and antenna assembly.
3. Remove the display cable from the display back-cover and antenna assembly.

Laptop screen with labeled components and a magnified inset showing a component detail

Replacing the display cable

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

1. Route the display cable along the routing guides, starting from the bottom of the display (near the hinges).
2. Route the rest of the display cable along the routing guides on the left side of the display back-cover and antenna assembly.
3. Slide the camera cable into the connector on the camera module to secure the cable.

Laptop screen with labeled components and a magnified inset showing a chip detail view

Post-requisites

1. Replace the display panel.
2. Replace the display bezel.
3. Replace the display assembly.
4. Replace the wireless card.
5. Replace the base cover.

Display back-cover and antenna assembly

Removing the display back-cover and antenna assembly

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites

1. Remove the base cover.
2. Remove the wireless card.
3. Remove the display assembly.
4. Remove the display bezel.
5. Remove the camera.

6. Remove the display panel.

7. Remove the display cable.

Procedure

After performing all the above steps, we are left with the display back-cover and antenna assembly.

Top-down view of a dark electronic device with visible internal components and a blue rectangular patch (no text or symbols)

Replacing the display back-cover and antenna assembly

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

Place the display back-cover and antenna assembly on a clean and flat surface.

Top-down view of a dark electronic device with a blue rectangular component on its surface, showing internal structure and wiring (no text or symbols visible)

Post-requisites

1. Replace the display cable.
2. Replace the display panel.
3. Replace the camera.
4. Replace the display bezel.
5. Replace the display assembly.
6. Replace the wireless card.
7. Replace the base cover.

Device drivers

Downloading the audio driver

1. Turn on your computer.
2. Go to www.dell.com/support.
3. Enter the Service Tag of your computer, and then click Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

1. Click Drivers & downloads.
2. Click the Detect Drivers button.
3. Review and agree to the Terms and Conditions to use SupportAssist, then click Continue.
4. If necessary, your computer starts to download and install SupportAssist.

NOTE: Review on-screen instructions for browser-specific instructions.

1. Click View Drivers for My System.
2. Click Download and Install to download and install all driver updates detected for your computer.
3. Select a location to save the files.
4. If prompted, approve requests from User Account Control to make changes on the system.
5. The application installs all drivers and updates identified.

NOTE: Not all files can be installed automatically. Review the installation summary to identify if manual installation is necessary.

1. For manual download and installation, click Category.
2. Click Audio in the drop-down list.
3. Click Download to download the audio driver for your computer.
4. After the download is complete, navigate to the folder where you saved the audio driver file.
5. Double-click the audio driver file icon and follow the instructions on the screen to install the driver.

Downloading the network driver

1. Turn on your computer.
2. Go to www.dell.com/support.
3. Enter the Service Tag of your computer, and then click Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

1. Click Drivers & downloads.
2. Click the Detect Drivers button.
3. Review and agree to the Terms and Conditions to use SupportAssist, then click Continue.
4. If necessary, your computer starts to download and install SupportAssist.

NOTE: Review on-screen instructions for browser-specific instructions.

1. Click View Drivers for My System.

2. Click Download and Install to download and install all driver updates detected for your computer.

3. Select a location to save the files.

4. If prompted, approve requests from User Account Control to make changes on the system.
5. The application installs all drivers and updates identified.

NOTE: Not all files can be installed automatically. Review the installation summary to identify if manual installation is necessary.

1. For manual download and installation, click Category.
2. Click Network in the drop-down list.
3. Click Download to download the network driver for your computer.
4. After the download is complete, navigate to the folder where you saved the network driver file.
5. Double-click the network driver file icon and follow the instructions on the screen to install the driver.

Downloading the chipset driver

1. Turn on your computer.
2. Go to www.dell.com/support.
3. Enter the Service Tag of your computer, and then click Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

1. Click Drivers & downloads.
2. Click the Detect Drivers button.
3. Review and agree to the Terms and Conditions to use SupportAssist, then click Continue.
4. If necessary, your computer starts to download and install SupportAssist.

NOTE: Review on-screen instructions for browser-specific instructions.

1. Click View Drivers for My System.

2. Click Download and Install to download and install all driver updates detected for your computer.

3. Select a location to save the files.
4. If prompted, approve requests from User Account Control to make changes on the computer.
5. The application installs all drivers and updates identified.

NOTE: Not all files can be installed automatically. Review the installation summary to identify if manual installation is necessary.

1. For manual download and installation, click Category.
2. Click Chipset in the drop-down list.
3. Click Download to download the chipset driver for your computer.
4. After the download is complete, browse the folder where you saved the chipset driver file.
5. Double-click the chipset driver file icon and follow the instructions on the screen to install the driver.

Downloading the media-card reader driver

1. Turn on your computer.
2. Go to www.dell.com/support.
3. Enter the Service Tag of your computer, and then click Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

1. Click Drivers & downloads.
2. Click the Detect Drivers button.
3. Review and agree to the Terms and Conditions to use SupportAssist, then click Continue.
4. If necessary, your computer starts to download and install SupportAssist.

NOTE: Review on-screen instructions for browser-specific instructions.

1. Click View Drivers for My System.
2. Click Download and Install to download and install all driver updates detected for your computer.
3. Select a location to save the files.
4. If prompted, approve requests from User Account Control to make changes on the system.
5. The application installs all drivers and updates identified.

NOTE: Not all files can be installed automatically. Review the installation summary to identify if manual installation is necessary.

1. For manual download and installation, click Category.
2. Click Chipset in the drop-down list.
3. Click Download to download the media-card reader driver for your computer.
4. After the download is complete, navigate to the folder where you saved the media-card reader driver file.
5. Double-click the media-card reader driver file icon and follow the instructions on the screen to install the driver.

Downloading the WiFi driver

1. Turn on your computer.
2. Go to www.dell.com/support.
3. Enter the Service Tag of your computer, and then click Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

1. Click Drivers & downloads.
2. Click the Detect Drivers button.
3. Review and agree to the Terms and Conditions to use SupportAssist, then click Continue.
4. If necessary, your computer starts to download and install SupportAssist.

NOTE: Review on-screen instructions for browser-specific instructions.

1. Click View Drivers for My System.

2. Click Download and Install to download and install all driver updates detected for your computer.

3. Select a location to save the files.
4. If prompted, approve requests from User Account Control to make changes on the system.
5. The application installs all drivers and updates identified.

NOTE: Not all files can be installed automatically. Review the installation summary to identify if manual installation is necessary.

1. For manual download and installation, click Category.
2. Click Network in the drop-down list.
3. Click Download to download the WiFi driver for your computer.
4. After the download is complete, navigate to the folder where you saved the WiFi driver file.
5. Double-click the WiFi driver icon and follow the instructions on the screen to install the driver.

Downloading the USB driver

1. Turn on your computer.
2. Go to www.dell.com/support.
3. Enter the Service Tag of your computer, and then click Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

1. Click Drivers & downloads.
2. Click the Detect Drivers button.
3. Review and agree to the Terms and Conditions to use SupportAssist, then click Continue.
4. If necessary, your computer starts to download and install SupportAssist.

NOTE: Review on-screen instructions for browser-specific instructions.

1. Click View Drivers for My System.

2. Click Download and Install to download and install all driver updates detected for your computer.

3. Select a location to save the files.
4. If prompted, approve requests from User Account Control to make changes on the computer.
5. The application installs all drivers and updates identified.

NOTE: Not all files can be installed automatically. Review the installation summary to identify if manual installation is necessary.

1. For manual download and installation, click Category.
2. Click Chipset in the drop-down list.
3. Click Download to download the USB driver for your computer.
4. After the download is complete, browse the folder where you saved the USB driver file.
5. Double-click the USB driver file icon and follow the instructions on the screen to install the driver.

Downloading the graphics driver

1. Turn on your computer.
2. Go to www.dell.com/support.
3. Enter the Service Tag of your computer, and then click Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

1. Click Drivers & downloads.
2. Click the Detect Drivers button.
3. Review and agree to the Terms and Conditions to use SupportAssist, then click Continue.
4. If necessary, your computer starts to download and install SupportAssist.

NOTE: Review on-screen instructions for browser-specific instructions.

1. Click View Drivers for My System.
2. Click Download and Install to download and install all driver updates detected for your computer.
3. Select a location to save the files.
4. If prompted, approve requests from User Account Control to make changes on the system.
5. The application installs all drivers and updates identified.

NOTE: Not all files can be installed automatically. Review the installation summary to identify if manual installation is necessary.

1. For manual download and installation, click Category.
2. Click Video in the drop-down list.
3. Click Download to download the graphics driver for your computer.
4. After the download is complete, navigate to the folder where you saved the graphics driver file.
5. Double-click the graphics driver file icon and follow the instructions on the screen to install the driver.

System setup

NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed.

System setup

CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly.

NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

Use the BIOS Setup program for the following purposes:

• Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
• Change the system configuration information.
• Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling base devices.

Entering BIOS setup program

1. Turn on (or restart) your computer.
2. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately.

NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2. If you press F2 before the F2 prompt, this keystroke is lost. If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Then, turn off your computer and try again.

Navigation keys

NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart the system.

Keys Navigation

Up arrow Moves to the previous field.

Down arrow Moves to the next field.

Enter Selects a value in the selected field (if applicable) or follow the link in the field.

Spacebar Expands or collapses a drop-down list, if applicable.

Tab Moves to the next focus area.

Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and restarts the system.

Boot Sequence

Boot Sequence allows you to bypass the System Setup-defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:

• Access System Setup by pressing F2 key
  ●Bring up the one-time boot menu by pressing F12 key

The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are:

●Removable Drive (if available)

- STXXXX Drive (if available)

NOTE: XXX denotes the SATA drive number.

●Optical Drive (if available)

●SATA Hard Drive (if available)

• Diagnostics

The boot sequence screen also displays the option to access the System Setup screen.

Clearing CMOS settings

CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer.

1. Remove the base cover.
2. Disconnect the battery cable from the system board.
3. Remove the coin-cell battery.
4. Wait for one minute.
5. Replace the coin-cell battery.
6. Connect the battery cable to the system board.
7. Replace the base cover.

Clearing BIOS (System Setup) and System passwords

To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell.

NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

Updating the BIOS in Windows

1. Go to www.dell.com/support.
2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search.
   NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model.
3. Click Drivers & Downloads. Expand Find drivers.
4. Select the operating system installed on your computer.
5. In the Category drop-down list, select BIOS.
6. Select the latest version of BIOS, and click Download to download the BIOS file for your computer.
7. After the download is complete, browse the folder where you saved the BIOS update file.
8. Double-click the BIOS update file icon and follow the on-screen instructions.
   For more information, see knowledge base article 000124211 at www.dell.com/support.

Updating the BIOS using the USB drive in Windows

1. Follow the procedure from step 1 to step 6 in Updating the BIOS in Windows to download the latest BIOS setup program file.

2. Create a bootable USB drive. For more information, see the knowledge base article 000145519 at www.dell.com/support.

3. Copy the BIOS setup program file to the bootable USB drive.

4. Connect the bootable USB drive to the computer that needs the BIOS update.
5. Restart the computer and press F12.
6. Select the USB drive from the One Time Boot Menu.
7. Type the BIOS setup program filename and press Enter. The BIOS Update Utility appears.
8. Follow the on-screen instructions to complete the BIOS update.

Troubleshooting

Handling swollen Lithium-ion batteries

Like most laptops, Dell laptops use lithium-ion batteries. One type of lithium-ion battery is the lithium-ion polymer battery. Lithium-ion polymer batteries have increased in popularity in recent years and have become standard in the electronics industry due to customer preferences for a slim form factor (especially with newer ultra-thin laptops) and long battery life. Inherent to lithium-ion polymer battery technology is the potential for swelling of the battery cells.

Swollen battery may impact the performance of the laptop. To prevent possible further damage to the device enclosure or internal components leading to malfunction, discontinue the use of the laptop and discharge it by disconnecting the AC adapter and letting the battery drain.

Swollen batteries should not be used and should be replaced and disposed of properly. We recommend contacting Dell product support for options to replace a swollen battery under the terms of the applicable warranty or service contract, including options for replacement by a Dell authorized service technician.

The guidelines for handling and replacing Lithium-ion batteries are as follows:

●Exercise caution when handling Lithium-ion batteries.
- Discharge the battery before removing it from the system. To discharge the battery, unplug the AC adapter from the system and operate the system only on battery power. When the system will no longer power on when the power button is pressed, the battery is fully discharged.
- Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
- Do not expose the battery to high temperatures, or disassemble battery packs and cells.
- Do not apply pressure to the surface of the battery.
- Do not bend the battery.
- Do not use tools of any type to pry on or against the battery.
- If a battery gets stuck in a device as a result of swelling, do not try to free it as puncturing, bending, or crushing a battery can be dangerous.
- Do not attempt to reassemble a damaged or swollen battery into a laptop.
- Swollen batteries that are covered under warranty should be returned to Dell in an approved shipping container (provided by Dell)—this is to comply with transportation regulations. Swollen batteries that are not covered under warranty should be disposed of at an approved recycling center. Contact Dell product support at https://www.dell.com/support for assistance and further instructions.
- Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer. Always purchase genuine batteries from https://www.dell.com or otherwise directly from Dell.

Lithium-ion batteries can swell for various reasons such as age, number of charge cycles, or exposure to high heat. For more information on how to improve the performance and lifespan of the laptop battery and to minimize the possibility of occurrence of the issue, see Dell Laptop Battery - Frequently Asked Questions.

Dell SupportAssist Pre-boot System Performance Check diagnostics

SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to:

• Run tests automatically or in an interactive mode
• Repeat tests

• Display or save test results

• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)

• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
  NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer terminal when the diagnostic tests are performed.

For more information, see https://www.dell.com/support/kbdoc/000180971.

Running the SupportAssist Pre-Boot System Performance Check

1. Turn on your computer.
2. As the computer boots, press the F12 key as the Dell logo appears.
3. On the boot menu screen, select the Diagnostics option.
4. Click the arrow at the bottom left corner.
   Diagnostics front page is displayed.
5. Click the arrow in the lower-right corner to go to the page listing.
   The items detected are listed.
6. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.
7. Select the device from the left pane and click Run Tests.
8. If there are any issues, error codes are displayed.
   Note the error code and validation number and contact Dell.

System-diagnostic lights

Power and battery-status light

The power and battery status light indicates the power and battery status of the computer. These are the power states:

Solid white: Power adapter is connected and the battery has more than 5% charge.

Amber: Computer is running on battery and the battery has less than 5% charge.

Off:

●Power adapter is connected, and the battery is fully charged.
●Computer is running on battery, and the battery has more than 5% charge.
- Computer is in sleep state, hibernation, or turned off.

The power and battery-status light may blink amber or white according to pre-defined "beep codes" indicating various failures.

For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by a pause. This 2,3 pattern continues until the computer is turned off, indicating no memory or RAM is detected.

The following table shows different power and battery-status light patterns and associated problems.

NOTE: The following diagnostic light codes and recommended solutions are intended for Dell service technicians to troubleshoot problems. You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

Table 3. Diagnostic-light LED codes

Diagnostic light codes (Amber,White)

Problem description

2,1 Processor failure
2,2 System board: BIOS or ROM (Read-Only Memory) failure
2,3 No memory or RAM (Random-Access Memory) detected
2,4 Memory or RAM (Random-Access Memory) failure
2,5 Invalid memory installed

Table 3. Diagnostic-light LED codes (continued)

Diagnostic light codes (Amber,White)	Problem description
2,6 System-board or chipset error
2,7 Display failure - SBIOS message
3,1 Coin-cell battery failure
3,2 PCI, video card/chip failure
3,3 Recovery image not found
3,4 Recovery image found but invalid
3,5 Power-rail failure
3,6 System BIOS Flash incomplete
3,7 Management Engine (ME) error

Recovering the operating system

When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery.

Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state.

You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/serviceabilitytools. Click SupportAssist and then, click SupportAssist OS Recovery.

Enabling Intel Optane memory

1. On the taskbar, click the search box, and then type Intel Rapid Storage Technology.
2. Click Intel Rapid Storage Technology.

The Intel Rapid Storage Technology window is displayed.

1. On the Status tab, click Enable to enable the Intel Optane memory.
2. On the warning screen, select a compatible fast drive, and then click Yes to continue enabling Intel Optane memory.
3. Click Intel Optane memory > Reboot to complete enabling your Intel Optane memory.

NOTE: Applications may take up to three subsequent launches after enablement to see the full performance benefits.

Disabling Intel Optane memory

CAUTION: After disabling Intel Optane memory, do not uninstall the driver for Intel Rapid Storage Technology as it will result in a blue screen error. The Intel Rapid Storage Technology user interface can be removed without uninstalling the driver.

NOTE: Disabling Intel Optane memory is required before removing the SATA storage device accelerated by the Intel Optane memory module from the computer.

1. On the taskbar, click the search box, and then type Intel Rapid Storage Technology.
2. Click Intel Rapid Storage Technology.

The Intel Rapid Storage Technology window is displayed.

1. On the Intel Optane memory tab, click Disable to disable the Intel Optane memory.

NOTE: For computers in which Intel Optane memory acts as a primary storage, do not disable the Intel Optane memory. The Disable option will be grayed out.

1. Click Yes if you accept the warning.

The disabling progress is displayed.

1. Click Reboot to complete disabling your Intel Optane memory and restart your computer.

WiFi power cycle

If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a WiFi power cycle:

NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.

1. Turn off your computer.
2. Turn off the modem.
3. Turn off the wireless router.
4. Wait for 30 seconds.
5. Turn on the wireless router.
6. Turn on the modem.
7. Turn on your computer.

Flea power release

Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release:

1. Turn off your computer.
2. Disconnect the power adapter from your computer.
3. Press and hold the power button for 15 seconds to drain the flea power.
4. Connect the power adapter to your computer.
5. Turn on your computer.

Getting help and contacting Dell

Self-help resources

You can get information and help on Dell products and services using these self-help resources:

Table 4. Self-help resources

Self-help resources Resource location
Information about Dell products and services www.dell.com
My Dell app
Tips
Contact Support In Windows search, type Contact Support, and press Enter.
Online help for operating system www.dell.com/support/windows	www.dell.com/support/linux
Access top solutions, diagnostics, drivers and downloads, and learn more about your computer through videos, manuals and documents.	Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, enter the Service Tag or Express Service Code at www.dell.com/support.For more information on how to find the Service Tag for your computer, see Locate the Service Tag on your computer.
Dell knowledge base articles for a variety of computer concerns	1. Go to www.dell.com/support.2. On the menu bar at the top of the Support page, selectSupport > Knowledge Base.3. In the Search field on the Knowledge Base page, type the keyword, topic, or model number, and then click or tap the search icon to view the related articles.

Contacting Dell

To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.

NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.

NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog.