OptiPlex 5070 SFF - Desktop computer DELL - Free user manual and instructions

USER MANUAL OptiPlex 5070 SFF DELL

Dell OptiPlex 5070 Tower

Setup and Specifications

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

Contents

1 Set up your computer....5

2 Chassis....7

Front view....7

3 System specifications....8

Chipset....8

Processor....8

Memory....11

Intel Optane Memory....11

Operating system....12

Storage....13

System board connectors....14

External ports and connectors....14

Graphics and Video Controller....15

Communications—Wireless....16

Audio and speakers....16

Input devices....17

Regulatory and environmental compliance....17

4 System setup....19

Boot menu....19

Navigation keys....19

System setup options....20

General options....20

System information....21

Video screen options....22

Security....22

Secure boot options....23

Intel Software Guard Extensions options....24

Performance....25

Power management....25

Post behavior....26

Manageability....27

Virtualization support....27

Wireless options....28

Maintenance....28

System logs....28

Advanced configuration....29

Updating the BIOS in Windows 29

Updating BIOS on systems with BitLocker enabled....29

Updating your system BIOS using a USB flash drive....30

Updating the Dell BIOS in Linux and Ubuntu environments....30

Flashing the BIOS from the F12 One-Time boot menu....30

System and setup password....33

Assigning a system setup password....34

Deleting or changing an existing system setup password....34

5 Software....35

Downloading drivers....35

System device drivers....35

Serial IO driver....35

Security drivers....35

USB drivers....36

Network adapter drivers....36

Realtek Audio....36

Storage controller 36

6 Getting help....37

Contacting Dell....37

Set up your computer

1 Connect the keyboard and mouse.
2 Connect to your network using a cable, or connect to a wireless network.
3 Connect the display.

NOTE: If you ordered your computer with a discrete graphics card, the HDMI and the display ports on the back panel of your computer are covered. Connect the display to the discrete graphics card.

4 Connect the power cable.

5 Press the power button.

6 Follow the instructions on the screen to finish Windows setup:

a Connect to a network.

Let's get connected Pick a network and go to finish setting up this device. Connections Network Connected Wi-Fi Microsoft www.ewisense.com Microsoft 2019 Add to new

b Sign-in to your Microsoft account or create a new account.

Make it yours Your Microsoft account opens a world of benefits. Learn more Email or phone Password Forgot my password No account? Create one! Microsoft privacy statement Sign in

7 Locate Dell apps.

Table 1. Locate Dell apps

Register your computer

Dell Help & Support

Get Help a Support Overview Supervices Manuals FEATURES/HELP ARTICLE A new look for settings HELP CATEGORIES Getting About Mailman ID Connecting to Webber and Announces Setting as Account and Personalization Getting to Know Your Device and Software Keeping Your System Inserts Find Accessories of the user

SupportAssist — Check and update your computer

This chapter illustrates the multiple chassis views along with the ports and connectors and also explains the FN hot key combinations.

Front view

1 2 3 4 5 6 7 8 9 OptiPlex 5070 Dell

1 Power button and power light
2 Optical drive (optional)
3 Hard drive activity light
4 Memory card reader (optional)
5 Headset/Universal audio jack port
6 USB 2.0 port with PowerShare
7 USB 2.0 port
8 USB 3.1 Gen 2 Type-C port with PowerShare
9 USB 3.1 Gen 1 port

System specifications

NOTE: Offerings may vary by region. The following specifications are only those required by law to ship with your computer. For more information about the configuration of your computer, go to Help and Support in your Windows operating system and select the option to view information about your computer.

Topics:

• Chipset
• Memory
• Intel Optane Memory
• Operating system
• Storage
• System board connectors
• External ports and connectors
  • Graphics and Video Controller
  • Communications—Wireless
  • Audio and speakers
• Input devices
  • Regulatory and environmental compliance

Chipset

Table 2. Chipset
Tower/ Small form factor/ Micro

Chipset Intel Q370 Chipset
Non-volatile memory on chipset
BIOS Configuration Serial Peripheral Interface (SPI)	256 Mbit (32 MB) located at SPI_FLASH on chipset
Trusted Platform Module (TPM) 2.0 Security Device (Discrete TPM Enabled)	24 KB located at TPM 2.0 on chipset
Firmware-TPM (Discrete TPM disabled)	By default the Platform Trust Technology feature is visible to the OS
NIC EEPROM	LOM configuration contained within LOM e-fuse – no dedicated LOM EEPROM

Processor

NOTE Global Standard Products (GSP) are a subset of Dell's relationship products that are managed for availability and synchronized transitions on a worldwide basis. They ensure the same platform is available for purchase globally. This allows customers to reduce the number of configurations managed on a worldwide basis, thereby reducing their costs. They also enable companies to implement global IT standards by locking in specific product configurations worldwide.

Device Guard (DG) and Credential Guard (CG) are the new security features that are only available on Windows 10 Enterprise today.

Device Guard is a combination of enterprise-related hardware and software security features that, when configured together, will lock a device down so that it can only run trusted applications. If it is not a trusted application, it cannot run.

Credential Guard uses virtualization-based security to isolate secrets (credentials) so that only privileged system software can access them. Unauthorized access to these secrets can lead to credential theft attacks. Credential Guard prevents these attacks by protecting NTLM password hashes and Kerberos Ticket Granting Tickets

NOTE: Processor numbers are not a measure of performance. Processor availability subject to change and may vary by region/country.

NOTE: These are available offline only.

Table 3. Processor

Intel Core Processors 9th Gen Core CPUs Tower/Small Form Factor		Micro GSP DG/CG Ready
Intel® Pentium G5420 (2 Cores/4MB/4T/3.8GHz/65W); supports Windows 10/Linux	x		x
Intel® Pentium G5420T (2 Cores/4MB/4T/3.2GHz/35W); supports Windows 10/Linux		x
Intel® Pentium G5600 (2 Cores/4MB/4T/3.9GHz/65W); supports Windows 10/Linux	x		x
Intel® Pentium G5600T (2 Cores/4MB/4T/3.3GHz/35W); supports Windows 10/Linux		x
Intel® CoreTM i3-9100 (4 Cores/6MB/4T/3.6GHz to 4.2GHz/65W); supports Windows 10/Linux	x		x
Intel® CoreTM i3-9100T (4 Cores/6MB/4T/3.1GHz to 3.7GHz/35W); supports Windows 10/Linux		x	x
Intel® CoreTM i3-9300 (4 Cores/8MB/4T/3.7GHz to 4.3GHz/65W); supports Windows 10/Linux	x		x
Intel® CoreTM i3-9300T (4 Cores/8MB/4T/3.2GHz to 3.8GHz/35W); supports Windows 10/Linux		x	x
Intel® CoreTM i5-9400 (6 Cores/9MB/6T/2.9GHz to 4.1GHz/65W); supports Windows 10/Linux	xxxx
Intel® CoreTM i5-9400T (6 Cores/9MB/6T/1.8GHz to 3.4GHz/35W); supports Windows 10/Linux		xxxx
Intel® CoreTM i5-9500 (6 Cores/9MB/6T/3.0GHz to 4.4GHz/65W); supports Windows 10/Linux	xxxx
Intel® CoreTM i5-9500T (6 Cores/9MB/6T/2.2GHz to 3.7GHz/35W); supports Windows 10/Linux		xxxx

Intel Core Processors 9th Gen Core CPUs Tower/ Micro GSP DG/CG Ready Small Form Factor

Intel® CoreTM i5-9600 (6 Cores/9MB/6T/3.1GHz to 4.6GHz/65W); supports Windows 10/Linux	x x x
Intel® CoreTM i5-9600T (6 Cores/9MB/6T/2.3GHz to 3.9GHz/35W); supports Windows 10/Linux		x x x
Intel® CoreTM i7-9700 (8 Cores/12MB/8T/3.0GHz to 4.8GHz/65W); supports Windows 10/Linux	x x x
Intel® CoreTM i7-9700T (8 Cores/12MB/8T/2.0GHz to 4.3GHz/35W); supports Windows 10/Linux		x x x

Table 4. Processor

Intel Core Processors 8th Gen Core CPUs Tower Small Form		Factor		Micro GSP DG/CG		Ready
Intel Core i7-8700 (6 Cores/12 MB/12T/up to 4.6 GHz/65 W); supports Windows 10/Linux	Yes Yes No GSP	Yes
Intel Core i5-8500 (6 Cores/9 MB/6T/up to 4.1 GHz/65 W); supports Windows 10/Linux	Yes Yes No GSP	Yes
Intel Core i5-8400 (6 Cores/9 MB/6T/up to 4.0 GHz/65 W); supports Windows 10/Linux	Yes Yes No GSP	Yes
Intel Core i3-8300 (4 Cores/8 MB/4T/3.7 GHz/65 W); supports Windows 10/Linux	Yes Yes No			Yes
Intel Core i3-8100 (4 Cores/6 MB/4T/3.6 GHz/65 W); supports Windows 10/Linux	Yes Yes No			Yes
Intel Pentium Gold G5500 (2 Cores/4 MB/4T/3.8 GHz/65 W); supports Windows 10/Linux	Yes Yes No			Yes
Intel Pentium Gold G5400 (2 Cores/4 MB/4T/3.7 GHz/65 W); supports Windows 10/Linux	Yes Yes No			Yes
Intel Celeron G4900 (2 Cores/2 MB/2T/up to 3.1 GHz/65 W); supports Windows 10/Linux	Yes Yes No			Yes
Intel Core i7-8700T (6 Cores/12 MB/12T/up to 4.0 GHz/35 W); supports Windows 10/Linux	No No	Yes		GSP	Yes
Intel Core i5-8500T (6 Cores/9 MB/6T/up to 3.5 GHz/35 W); supports Windows 10/Linux	No No	Yes		GSP	Yes
Intel Core i5-8400T (6 Cores/9 MB/6T/up to 3.3 GHz/35 W); supports Windows 10/Linux	No No	Yes		GSP	Yes
Intel Core i3-8300T (4 Cores/8 MB/4T/3.2 GHz/35 W); supports Windows 10/Linux	No No	Yes Yes
Intel Core i3-8100T (4 Cores/6 MB/4T/3.1 GHz/35 W); supports Windows 10/Linux	No No	Yes Yes

Intel Core Processors 8th Gen Core CPUs Tower Small Form		Factor	Micro GSP DG/CG	Ready
Intel Pentium Gold G5500T (2 Cores/4 MB/4T/3.2 GHz/35 W); supports Windows 10/Linux	No No Yes
Intel Pentium Gold G5400T (2 Cores/4 MB/4T/3.1 GHz/35 W); supports Windows 10/Linux	No No Yes
Intel Celeron G4900T (2 Cores/2 MB/2T/2.9 GHz/35 W); supports Windows 10/Linux	No No Yes

Memory

NOTE: Memory modules should be installed in pairs of matched memory size, speed, and technology. If the memory modules are not installed in matched pairs, the computer will continue to operate, but with a slight reduction in performance. The entire memory range is available to 64-bit operating systems.

Table 5. Memory

	Tower Small Form Factor Micro
Type: DDR4 DRAM Non-ECC Memory	2666 MHz on i5 and i7 processors (performs at 2400 MHz on Celeron, Pentium and i3 processors)
DIMM Slots 4 4 2 (SoDIMM)s
DIMM Capacities Up to 64 GB Up to 64 GB	Up to 32 GB
Minimum Memory	4 GB	4 GB	4 GB
Maximum System Memory	64 GB 64 GB	32 GB
DIMMs/Channel	2 2 1
UDIMM support	Yes	Yes	No
Memory configurations:
4 GB = 1 x 4 GB	Yes	Yes	Yes
8 GB = 2 x 4 GB and 1 x 8 GB	Yes	Yes	Yes
16 GB = 2 x 8 GB and 1 x 16 GB	Yes	Yes	Yes
32 GB = 4 x 8 GB	Yes	Yes	No
32 GB = 2 x 16 GB	Yes	Yes	Yes
64 GB = 4 x 16 GB	Yes	Yes	No

Intel Optane Memory

NOTE Intel Optane memory cannot replace DRAM entirely. However, these two memory technologies complement each other within the PC.

Table 6. M.2 16 GB Intel Optane

	Tower/Small form factor/Micro
Capacity (TB)	16 GB
Dimensions (inches) (W x D x H)	22 x 80 x 2.38

Tower/Small form factor/Micro

Interface type and Maximum speed	PCIe Gen2
MTBF 1.6 M hours
Logical Blocks 28,181,328
Power Source:
Power Consumption (reference only)	Idle 900 mW to 1.2 W, Active 3.5 W

Environmental Operating Conditions (Non-Condensing):

Temperature Range 0°C to 70°C

Relative Humidity Range 10 to 90%

Op Shock (@2 ms) 1,000G

Environmental Non-Operating Conditions (Non-Condensing):

Temperature Range -10°C to 70°C

Relative Humidity Range 5 to 95%

Operating system

This topic lists the operating system supported by

Table 7. Operating system
Operating system Tower/ Small Form Factor/ Micro

Windows operating system	Microsoft Windows 10 Home (64-bit)
	Microsoft Windows 10 Pro (64-bit)
	Microsoft Windows 10 Pro National Academic (64-bit)
	Microsoft Windows 10 Home National Academic (64-bit)
Other	Ubuntu 18.04 SP1 LTS (64-bit)
	Neokylin v6.0 SP4 (China only)
OS Media Support	Optional

Commercial Platform Windows 10 N-2 and 5 year OS Supportability

All newly introduced 2019 and later commercial platforms (Latitude, OptiPlex, and Precision) will qualify and ship with the most current factory installed Semi-Annual Channel Windows 10 version (N) and qualify (but not ship) the previous two versions (N-1, N-2). This device platform OptiPlex 5070 will RTS with Windows 10 version v19H1 at time of launch, and this version will determine the N-2 versions that are initially qualified for this platform.

For future versions of Windows 10, Dell will continue to test the commercial platform with coming Windows 10 releases during device production and

for five years post-production, including both fall and spring releases from Microsoft.

Please reference the Dell Windows as a Service (WaaS) website for additional information on N-2 and 5 year Windows OS supportability. Website can be found at this link:

Platforms qualified on specific versions of Windows 10

This website also includes a matrix of other platforms qualified on specific versions of Windows 10.

Storage

Table 8. Storage

Tower Small Form Factor Micro

Bays:

Optical Drives Supported 1 Slim 1 Slim 0

Hard Drive Bay Supported (Internal) 1 x 3.5"/2 x 2 .5" 1 x 3.5" or 2 x 2.5" 1 x 2.5"

Hard Drives Supported 3.5"/2.5" (maximum) 1/2 1/2 0/1

Interface:

SATA 2.0 1	1	0
SATA 3.0		3	2	1 (HDD)
M.2 Socket 3 (for SATA / NVMe SSD)		1	1	1
M.2 Socket 1 (for WiFi/BT card)		1	1	1

3.5" Drives:

3.5 inch 500 GB 7200 RPM Hard Disk Drive	Y	Y	N/A
3.5 inch 1 TB SATA 7200 RPM Hard Disk Drive	Y	Y	N/A
3.5 inch 2 TB SATA 7200 RPM Hard Disk Drive	Y	Y	N/A

2.5" Drives:

2.5 inch 500 GB SATA 5400 RPM Hard Disk Drive	Y	Y	Y
2.5 inch 500 GB SATA 7200 RPM Hard Disk Drive	Y	Y	Y
2.5 inch 500GB 7200 RPM FIPS Self Encrypting Opal 2.0 Hard Disk Drive	Y	Y	Y
2.5 inch 1 TB SATA 7200 RPM Hard Disk Drive	Y	Y	Y
2.5 inch 2 TB 5400 RPM SATA Hard Disk Drive	Y	Y	Y
2.5 inch 256 GB SATA Class 20 Solid State Drive^1	Y	Y	Y
2.5 inch 512 GB SATA Class 20 Solid State Drive^1	Y	Y	Y
2.5 inch 1 TB SATA Class 20 Solid State Drive^1	Y	Y	Y

M.2 SSD:

M.2 1 TB PCIe Class 40 Solid State Drive Y Y Y

M.2 256 GB PCIe NVMe Class 40 Solid State Drive Y Y Y

M.2 512 GB PCIe NVMe Class 40 Self Encrypting Opal 2.0 Solid Y Y Y State Drive

M.2 512 GB PCIe NVMe Class 40 Solid State Drive Y Y Y

M.2 128 GB PCIe NVMe Class 35 Solid State Drive Y Y Y

M.2 256 GB PCIe NVMe Class 35 Solid State Drive Y Y Y

M.2 512 GB PCIe NVMe Class 35 Solid State Drive Y Y Y

^12.5 Inch Solid State Drives are only available as a secondary storage option and can only be paired with a M.2 Solid State Drive as the Primary Storage Device.

System board connectors

NOTE: See Detailed Engineering Specifications for maximum card dimensions.

Table 9. System board connectors

	Tower Small Form Factor Micro
PCIe x16 Slot(s)1	110
PCIe x16 (wired x4) Slot(s)2	11x4 open ended 0
PCIe x1 Slot(s)2	20	0
Serial ATA (SATA)3	43	1
M.2 Socket 34(for SSD)	1 - 2280/2230	1 - 2280/2230
M.2 Socket 15(for WiFi/BT card)	1 - 2230	1 - 2230

^1 PCIe x16 Slots (Support Standard Rev 3.0)
^2 PCIe x16 (wired x 4), PCIe x1 Slots, M.2 Slot (Support Standard Rev 3.0)
^3 Serial ATA (Tower/Small Form Factor support one Gen2 port for ODD and the rest of the ports support Gen3)
^4 M.2 Socket3: Support SATA & PCIe interface
^5 M.2 Socket1: Support Intel CNVi or USB2.0/PCIe

External ports and connectors

NOTE: Tower supports Full Height (FH) cards and Small Form Factor supports Low Profile (LP) cards. See chassis diagrams section for port/connector locations.

Table 10. External ports and connectors

	Tower	Small Form Factor	Micro
USB 2.0 (SmartPower On)	2 Rear 2 Rear 0
USB 3.1 Gen 1 (Front/Rear/Internal)	1/4/0	1/4/0	0/3/0
USB 3.1 Gen 1 (SmartPower On)	0	0	1 Rear

USB 3.1 Gen 1 PowerShare 0 0 1 Front

USB 2.0 port 1 Front 1 Front 0

USB 2.0 PowerShare (2A max) 1 Front 1 Front 0

USB 3.1 Gen 2 Type C with PowerShare 1 Front 1 Front 1 Front

Serial port Optional Optional 2 Options: #1 - Serial port in option

	port, #2 Serial & PS/2 via fan out cable
Network Connector (10/100/1000 RJ-45) 1 Rear	1 Rear	1 Rear
PS/2	Optional Optional Optional

Video:

DisplayPort 1.2	2 Rear (3rd optional video out: HDMI 2.0, DP, VGA, USB Type C (with DP Alt Mode))	2 Rear (3rd optional video out: HDMI 2.0, DP, VGA, USB Type C (with DP Alt Mode))	2 Rear (3rd optional video out: HDMI 2.0, DP, VGA, USB Type C (with DP Alt Mode))
Support for Dual 50 W Graphics	Yes	N/A	N/A
Support for Dual 25 W Graphics	N/A	Yes	N/A

Audio:

Rear panel Mic-in/Line-in, Line-out	1 x Line-out	1 x Line-out	N/A
Universal Audio Jack	1 x UAJ	1 x UAJ	1 x UAJ and 1 x Line-out

Graphics and Video Controller

NOTE: Tower supports Full Height (FH) cards and Small Form Factor supports low profile (LP) cards.

Table 11. Graphics and Video Controller

	Tower	Small Form Factor	Micro
Intel UHD 630 Graphics [with 9th Generation Core i3/i5/i7 CPU-GPU combo]	Integrated on CPU	Integrated on CPU	Integrated on CPU
Intel UHD 610 Graphics [with 9th Generation Pentium CPU-GPU combo]	Integrated on CPU	Integrated on CPU	Integrated on CPU
Enhanced Graphic/ Video Options
2 GB AMD Radeon R5 430	Optional	Optional	Not available
2 GB NVIDIA GeForce GT 730	Optional	Optional	Not available
4 GB AMD Radeon RX 550	Optional	Optional	Not available
2 GB Dual AMD Radeon R5 430	Optional	Optional	Not available
4 GB Dual AMD Radeon RX 550	Optional	Not available	Not available

Communications—Wireless

Table 12. Communications—Wireless

	Tower/Small Form Factor/Micro
Qualcomm QCA9377 Dual-band 1x1 802.11ac Wireless with MU-MIMO + Bluetooth 4.1	Yes
Qualcomm QCA61x4A Dual-band 2x2 802.11ac Wireless with MU-MIMO + Bluetooth 4.2	Yes
Intel Wireless-AC 9560, Dual-band 2x2 802.11ac Wi-Fi with MU-MIMO + Bluetooth 5	Yes
Internal Wireless Antennas Yes
External Wireless Connectors and Antenna Yes
Support for 802.11n and 802.11ac wireless NIC Yes via M.2
Energy-Efficient Ethernet capability" as specified in IEEE 802.3az-2010.	Yes

Audio and speakers

Table 13. Audio and speakers

	Tower/Small Form Factor/Micro
Realtek ALC3234 High Definition Audio Codec (supports multiple streaming)	Integrated
Audio enhancement software Wave MaxxAudioPro (Standard)
Internal speaker (mono) Integrated
Speaker Performance, Speech Grade & Electrical Grade Grade D
Dell 2.0 Speaker System - AE215 Optional
Dell 2.1 Speaker System - AE415 Optional
Dell AX210 USB Stereo speakers Optional
Dell Wireless 360 Speaker System - AE715 Optional
AC511 Sound Bar Optional
Dell Professional Sound Bar - AE515 Optional
Dell Stereo Soundbar - AX510	Optional
Dell Performance USB Headset - AE2	Optional
Dell Pro Stereo Headsets - UC150/UC350	Optional

Table 14. Input devices
Tower/ Small Form Factor/ Micro

Dell Business Multimedia Keyboard KB522 Optional

Dell Multimedia Keyboard KB216 Optional

Dell Smartcard Keyboard KB813 Optional

Dell Wireless Mouse WM326 Optional

Dell Wireless Keyboard and Mouse KM636 Optional

Dell Premier Wireless Keyboard WK717 Optional

Dell Premier Wireless Keyboard and Mouse KM717 Optional

Dell Premier Wireless Mouse WM527 Optional

Dell Laser Scroll USB 6-Buttons Silver and Black Mouse Optional

Dell Optical Mouse MS116 Optional

Dell Palm Rest for KB216 and KM636 Optional

Regulatory and environmental compliance

Product related conformity assessment and regulatory authorizations including Product Safety, Electromagnetic Compatibility (EMC), Ergonomics, and Communication Devices relevant to this product may be viewed at www.dell.com/regulatory_compliance. The Regulatory Datasheet for this product is located at http://www.dell.com/regulatory_compliance.

Details of Dell's environmental stewardship program to conserve product energy consumption, reduce or eliminate materials for disposal, prolong product life span and provide effective and convenient equipment recovery solutions may be viewed at www.dell.com/environment. Product related conformity assessment, regulatory authorizations, and information encompassing Environmental, Energy Consumption, Noise Emissions, Product Materials Information, Packaging, Batteries, and Recycling relevant to this product may be viewed by clicking the Design for Environment link on the webpage.

Table 15. Regulatory/EnvironmentalCertifications

	Tower SFF Micro
Energy Star 7.0/7.1 Compliant (Windows & Ubuntu)	Yes	Yes	Yes
EPEAT 2018 Bronze Rated Configurations	Yes	Yes	Yes
NFPA 99 Leakage Current Spec (Dell ENG0011750)	Yes	Yes	Yes
TCO 8.0	Yes	Yes	Yes
BFR / PVC Free: (aka Halogen Free) : The system shall comply with the limits defined in Dell specification ENV0199 - BFR/CFR/PVC-Free Specification	No	No	Yes
California Energy Commission (CEC) MEPs - Internal PSU Requirements	Yes	Yes	No
Br/CL Reduction:	Yes	Yes	Yes

Plastic parts above 25 grams shall not contain greater than 1000 ppm chlorine or greater than 1000 ppm bromine at the homogenous level.

Following can be excluded:

- Printed circuit boards, cable and wiring, fans, and electronic components

Anticipated Required Criteria for EPEAT Revision Effective 1H 2018

Minimum 2% Post-Consumer Recycled (PCR) plastics as standard in product.

Anticipated Required Criteria for EPEAT Revision Effective 1H 2018

Higher level % Post-Consumer Recycled (PCR) plastics in product:

* DT, Workstations, Thin Clients - 10%

* Integrated Desktop Computers (AIO) 15%

(Anticipated 1 Optional point in the EPEAT Revision for higher level PCR)

Yes No No

Yes No No

System setup

System setup enables you to manage your hardware and specify BIOS level options. From the System setup, you can:

• Change the NVRAM settings after you add or remove hardware
  • View the system hardware configuration
• Enable or disable integrated devices
• Set performance and power management thresholds
• Manage your computer security

Topics:

• Boot menu
• Navigation keys
• System setup options
• Updating the BIOS in Windows
• System and setup password

Boot menu

Press when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system. This menu is useful when you are attempting to boot to a particular device or to bring up the diagnostics for the system. Using the boot menu does not make any changes to the boot order stored in the BIOS.

The options are:

• UEFI Boot:
• Windows Boot Manager
• Other Options:
• BIOS Setup
• BIOS Flash Update
  – Diagnostics
• Change Boot Mode Settings

Navigation keys

NOTE For most of the System Setup options, changes that you make are recorded but do not take effect until you restart the system.

Keys Navigation

Up arrow Moves to the previous field.

Down arrow Moves to the next field.

Enter

Selects a value in the selected field (if applicable) or follow the link in the field.

Keys Navigation

Spacebar Expands or collapses a drop-down list, if applicable.

Tab Moves to the next focus area.

Esc

Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and restarts the system.

System setup options

NOTE: Depending on the and its installed devices, the items listed in this section may or may not appear.

General options

Table 16. General

Option Description
System Information Displays the following information: · System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag, Ownership Date, Manufacture Date, and the Express Service Code. · Memory Information: Displays Memory Installed, Memory Available, Memory Speed, Memory Channel Mode, Memory Technology, DIMM 1 Size, DIMM 2 Size. · PCI Information: Displays SLOT1, SLOT 2, SLOT1_M.2, SLOT2_M.2 · Processor Information: Displays Processor Type, Core Count, Processor ID, Current Clock Speed, Minimum Clock Speed, Maximum Clock Speed, Processor L2 Cache, Processor L3 Cache, HT Capable, and 64-Bit Technology. · Device Information: Displays SATA-0, SATA 4, M.2 PCIe SSD-0, LOM MAC Address, Video Controller, Audio Controller, Wi-Fi Device, and Bluetooth Device.
Boot Sequence	Allows you to specify the order in which the computer attempts to find an operating system from the devices specified in this list. · Windows Boot Manager · ONboard NIC (IPV4) · Onboard NIC (IPV6)
Advanced Boot Options Allows you to select the Enable Legacy Option ROMs option, when in UEFI boot mode. By default, this option is selected. · Enable Legacy Option ROMs—Default · Enable Attempt Legacy Boot
UEFI Boot Path Security This option controls whether or not the system will prompt the user to enter the Admin password when booting a UEFI boot path from the F12 Boot Menu. · Always, Except Internal HDD—Default · Always, Except Internal HDD and PXE · Always · Never
Date/Time	Allows you to set the date and time settings. Changes to the system date and time take effect immediately.

System information

Table 17. System Configuration

Option Description
Integrated NIC Allows you to control	the on-board LAN controller. The option 'Enable UEFI Network Stack' is not selected by default. The options are:DisabledEnabledEnabled w/PXE (default)NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear.
SATA Operation	Allows you to configure the operating mode of the integrated hard drive controller disabled = The SATA controllers are hiddenAHCI = SATA is configured for AHCI modeRAID ON = SATA is configured to support RAID mode (selected by default)
Drives Allows you to enable or disable	the various drives on-board:SATA-0SATA-4M.2 PCIe SSD-0
Smart Reporting	This field controls whether hard drive errors for integrated drives are reported during system startup.The Enable Smart Reporting option is disabled by default.
USB Configuration	Allows you to enable or disable the integrated USB controller for:Enable USB Boot SupportEnable Front USB PortsEnable Rear USB PortsAll the options are enabled by default.
Front USB Configuration	Allows you to enable or disable the front USB ports. All the ports are enabled by default.
Rear USB Configuration	Allows you to enable or disable the rear USB ports. All the ports are enabled by default.
USB PowerShare This option allows	you to charge the external devices, such as mobile phones, music player. This option is enabled by default.
Audio	Allows you to enable or disable the integrated audio controller. The option Enable Audio is selected by default.Enable MicrophoneEnable Internal SpeakerBoth the options are selected by default.
Dust Filter Maintenance	Allows you to enable or disable BIOS messages for maintaining the optional dust filter installed in your computer. BIOS will generate a pre-boot reminder to clean or replace the dust filter based on the interval set Cooperative (default)15 days30 days60 days90 days120 days150 days180 days

Video screen options

Table 18. Video

Option Description
Primary Display Allows you to select the primary display when multiple controllers are available in the system.·Auto (default)·Intel HD Graphicsi|NOTE:If you do not select Auto, the on-board graphics device will be present and enabled.

Security

Table 19. Security

Option Description
Strong Password This option lets you enable or disable strong passwords for the system. The option is disabled by default.
Password Configuration	Allows you to control the minimum and maximum number of characters allowed for a administrative password and the system password. The range of characters is between 4 and 32.
Password Bypass This option lets you bypass the System (Boot) Password and the internal HDD password prompts during a system restart.·Disabled— Always prompt for the system and internal HDD password when they are set. This option is enabled by default.·Reboot Bypass — Bypass the password prompts on Restarts (warm boots).i|NOTE:The system will always prompt for the system and internal HDD passwords when powered on from the off state (a cold boot). Also, the system will always prompt for passwords on any module bay HDDs that may be present.
Password Change This option lets you determine whether changes to the System and Hard Disk passwords are permitted when an administrator password is set.Allow Non-Admin Password Changes - This option is enabled by default.
UEFI Capsule Firmware Updates	This option controls whether this system allows BIOS updates via UEFI capsule update packages. This option is selected by default. Disabling this option will block BIOS updates from services such as Microsoft Windows Update and Linux Vendor Firmware Service (LVFS)
TPM 2.0 Security Allows you to control whether the Trusted Platform Module (TPM) is visible to the operating system.
	TPM On (default)ClearPPI Bypass for Enable CommandsPPI Bypass for Disable CommandsPPI Bypass for Clear CommandsAttestation Enable (default)Key Storage Enable (default)SHA-256 (default)Choose any one option:DisabledEnabled (default)
Absolute	This field lets you Enable, Disable or Permanently Disable the BIOS module interface of the optional Absolute Persistence Module service from Absolute Software.Enabled (default)DisabledPermanently Disabled
Chassis Intrusion This field controls	the chassis intrusion feature.Choose any one of the option:Disabled (default)EnabledOn-Silent
OROM Keyboard Access	DisabledEnabled (default)One Time Enable
Admin Setup Lockout Allows you to	prevent users from entering Setup when Admin password is set. This option is not set by default.
SMM Security Mitigation	Allows you to enable or disable additional UEFI SMM Security Mitigation protections. This option is not set by default.

Secure boot options

Table 20. Secure Boot

Option Description
Secure Boot Enable Allows you to enable or disable Secure Boot feature· Secure Boot EnableThis option is not selected by default.
Secure Boot Mode Allows you to modify the behavior of Secure Boot to allow evaluation or enforcement of UEFI driver signatures.· Deployed Mode (default)
	· Audit Mode
Expert key Management Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Custom Mode option is disabled by default. The options are:PK (default)KEKdbdbxIf you enable theCustom Mode, the relevant options for PK, KEK, db, and dbxappear. The options are:Save to File- Saves the key to a user-selected fileReplace from File- Replaces the current key with a key from a user-selected fileAppend from File- Adds a key to the current database from a user-selected fileDelete- Deletes the selected keyReset All Keys- Resets to default settingDelete All Keys- Deletes all the keysNOTE: If you disable the Custom Mode, all the changes made will be erased and the keys will restore to default settings.

Intel Software Guard Extensions options

Table 21. Intel Software Guard Extensions

Option Description
Intel SGX Enable	This field specifies you to provide a secured environment for running code/storing sensitive information in the context of the main OS.Click one of the following options:DisabledEnabledSoftware controlled—Default
Enclave Memory Size	This option sets SGX Enclave Reserve Memory SizeClick one of the following options:32 MB64 MB128 MB—Default

Performance

Table 22. Performance

Option Description
Multi Core Support	This field specifies whether the process has one or all cores enabled. The performance of some applications improves with the additional cores. · All—Default · 1 · 2 · 3
Intel SpeedStep	Allows you to enable or disable the Intel SpeedStep mode of processor. · Enable Intel SpeedStepThis option is set by default.
C-States Control	Allows you to enable or disable the additional processor sleep states. · C statesThis option is set by default.
Intel TurboBoost	Allows you to enable or disable the Intel TurboBoost mode of the processor. · Enable Intel TurboBoostThis option is set by default.
Hyper-Thread Control	Allows you to enable or disable the HyperThreading in the processor. · Disabled · Enabled—Default

Power management

Table 23. Power Management

Option Description
AC Recovery Determines how the system responds when AC power is re-applied after a power loss. You can set the AC Recovery to:Power OffPower OnLast Power State	This option is set toPower Offby default.
Enable Intel Speed Shift Technology	Allows you to enable or disable Intel Speed Shift Technology support. The optionEnable Intel Speed Shift Technologyis set by default.
Auto On Time Sets time to automatically turn on the computer. Time is kept in standard 12-hour format(hour:minutes:seconds). Change the startup time by typing the values in the time and AM/PM fields. i NOTE: This feature does not work if you turn off your computer using the switch on a power strip or surge protector or if Auto Power is set to disabled.
Deep Sleep Control Allows you to define the controls when Deep Sleep is enabled.· Disabled (default)· Enabled in S5 only· Enabled in S4 and S5
Fan Control Override The option is not set by default
USB Wake Support	Allows you to enable the USB devices to wake the computer from standby mode. The option "Enable USB Wake Support" is selected by default
Wake on LAN/WWAN	This option allows the computer to power up from the off state when triggered by a special LAN signal. This feature only works when the computer is connected to AC power supply.·Disabled- Does not allows the system to power on by special LAN signals when it receives a wake-up signal from the LAN or wireless LAN.·LAN or WLAN- Allows the system to be powered on by special LAN or wireless LAN signals.·LAN Only- Allows the system to be powered on by special LAN signals.·LAN with PXE Boot- A wakeup packet sent to the system in either the S4 or S5 state, that will cause the system to wake-up and immediately boot to PXE.·WLAN Only- Allows the system to be powered on by special WLAN signals.This option is set toDisabledby default.
Block Sleep Allows you to block entering to sleep (S3 state) in OS environment. This option is disabled by default.

Post behavior

Table 24. POST Behavior

Option Description
Numlock LED Allows you to enable	or disable the Numlock feature when your computer starts. This option is enabled by default.
Keyboard Errors Allows you to enable	or disable the keyboard error reporting when the computer starts. The optionEnable Keyboard Error Detectionis enabled by default.
Fast Boot This option can speed up	the boot process by bypassing some compatibility steps: Minimal — The system boots quickly, unless the BIOS has been updated, memory changed, or the previous POST did not complete.Thorough — The system does not skip any steps in the boot process.Auto — This allows the operating system to control this setting (this works only when the operating system supports Simple Boot Flag).This option is set toThoroughby default.
Extend BIOS POST Time This option	creates an additional pre-boot delay.0 seconds (default)5 seconds10 seconds
Full Screen Logo	This option will display full screen logo if your image match screen resolution. The option Enable Full Screen Logo is not set by default.
Warnings and Errors This option causes the boot process to only pause when warning or errors are detected. Choose any one of the option:Prompt on Warnings and Errors (default)Continue on WarningsContinue on Warnings and Errors

Manageability

Table 25. Manageability

Option Description
USB provision This option is not selected by default.
MEBx Hotkey This option is selected by default.

Virtualization support

Table 26. Virtualization Support

Option Description
Virtualization	This option specifies whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by the Intel Virtualization technology.
	· Enable Intel Virtualization Technology
	This option is set by default.
VT for Direct I/O	Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities provided by the Intel Virtualization technology for direct I/O.
	· Enable VT for Direct I/O
	This option is set by default.
Trusted Execution	This option specifies whether a Measured Virtual Machine Monitor (MVMM) can utilize the additional hardware capabilities provided by Intel Trusted Execution Technology.
	· Trusted Execution
	This option is not set by default.

Wireless options

Table 27. Wireless
Option Description

Wireless Device Enable	Allows you to enable or disable the internal wireless devices.
	The options are:
	·WLAN/WiGig
	·Bluetooth
	All the options are enabled by default.

Maintenance

Table 28. Maintenance

Option Description
Service Tag	Displays the service tag of your computer.
Asset Tag	Allows you to create a system asset tag if an asset tag is not already set.This option is not set by default.
SERR Messages Controls the	SERR message mechanism. This option is set by default. Some graphics cards require that the SERR message mechanism be disabled.
BIOS Downgrade	Allows you to flash previous revisions of the system firmware.• Allow BIOS DowngradeThis option is set by default.
Bios Recovery	BIOS Recovery from Hard Drive—This option is set by default. Allows you to recover the corrupted BIOS from a recovery file on the HDD or an external USB key.BIOS Auto-Recovery— Allows you to recover the BIOS automatically.
First Power On Date	Allows you the set Ownership date. The option Set Ownership Date is not set by default.

System logs

Table 29. System Logs

Option Description
BIOS events	Allows you to view and clear the System Setup (BIOS) POST events.

Advanced configuration

Table 30. Advanced configuration

Option Description
ASPM Allows you to set the ASPM	level.· Auto (default) - There is handshaking between the device and PCI Express hub to determine the best ASPM mode supported by the device· Disabled - ASPM power management is turned off at all time· L1 Only - ASPM power management is set to use L1

Updating the BIOS in Windows

It is recommended to update your BIOS (System Setup), when you replace the system board or if an update is available.

NOTE: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re-enabled after the BIOS update is completed.

1 Restart the computer.
2 Go to Dell.com/support.

• Enter the Service Tag or Express Service Code and click Submit.
• Click Detect Product and follow the instructions on screen.

3 If you are unable to detect or find the Service Tag, click Choose from all products.
4 Choose the Products category from the list.

NOTE: Choose the appropriate category to reach the product page

5 Select your computer model and the Product Support page of your computer appears.
6 Click Get drivers and click Drivers and Downloads.

The Drivers and Downloads section opens.

7 Click Find it myself.
8 Click BIOS to view the BIOS versions.
9 Identify the latest BIOS file and click Download.
10 Select your preferred download method in the Please select your download method below window, click Download File.

The File Download window appears.

11 Click Save to save the file on your computer.
12 Click Run to install the updated BIOS settings on your computer.

Follow the instructions on the screen.

Updating BIOS on systems with BitLocker enabled

CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an unnecessary operating system re-install. For more information on this subject, see Knowledge Article: https://www.dell.com/support/article/sln153694

Updating your system BIOS using a USB flash drive

If the system cannot load into Windows but there is still a need to update the BIOS, download the BIOS file using another system and save it to a bootable USB Flash Drive.

NOTE: You will need to use a bootable USB Flash drive. Please refer to the following article for further details: https://www.dell.com/support/article/us/en/19/sln143196/

1 Download the BIOS update .EXE file to another system.
2 Copy the file e.g. O9010A12.EXE onto the bootable USB Flash drive.
3 Insert the USB Flash drive into the system that requires the BIOS update.
4 Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu.
5 Using arrow keys, select USB Storage Device and click Return.
6 The system will boot to a Diag C:> prompt.
7 Run the file by typing the full filename e.g. O9010A12.exe and press Return.
8 The BIOS Update Utility will load, follow the instructions on screen.

BIOS Update Utility This utility will update the system BIOS and firmware. During the update procedure, your system will restart. Do not interrupt this procedure once it begins. Do not disconnect the AC power source (if you are updating a mobile computer, connect the AC power adapter). Interruption of the BIOS/firmware update procedure will likely render your system unusable. Do you wish to continue (y/n)? y Copyright 2009-2011 Dell Inc. All Rights Reserved.

Figure 1. DOS BIOS Update Screen

Updating the Dell BIOS in Linux and Ubuntu environments

If you want to update the system BIOS in a Linux environment such as Ubuntu, see https://www.dell.com/support/article/us/en/19/sln171755/.

Flashing the BIOS from the F12 One-Time boot menu

Updating your system BIOS using a BIOS update .exe file copied to a FAT32 USB key and booting from the F12 one time boot menu. BIOS Update

You can run the BIOS update file from Windows using a bootable USB key or you can also update the BIOS from the F12 One-Time boot menu on the system.

Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.

NOTE: Only systems with BIOS Flash Update option in the F12 One-Time Boot Menu can use this function.

Updating from the One-Time Boot Menu

To update your BIOS from the F12 One-Time boot menu, you will need:

• USB key formatted to the FAT32 file system (key does not have to be bootable)
  • BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB key
• AC power adapter connected to the system
  • Functional system battery to flash the BIOS

Perform the following steps to execute the BIOS update flash process from the F12 menu:

CAUTION: Do not power off the system during the BIOS update process. Powering off the system could make the system fail to boot.

1 From a power off state, insert the USB key where you copied the flash into a USB port of the system.
2 Power on the system and press the F12 key to access the One-Time Boot Menu, Highlight BIOS Update using the mouse or arrow keys then press Enter.

OptiPlex 5055 Ryzen APU BIOS Version 1.1.0 Processor: AMD CPU Memory: 4 GB Service Tag: GL3FR9W Advanced Setup ON Boot mode UEFI Secure Boot Disabled UEFI Boot Devices Windows Boot Manager: UEFI ONBOARD NIC (IPV4) UEFI ONBOARD NIC (IPV6) UEFI ST500DM002-1SB10A 2990051Q BIOS Setup Diagnostics BIOS Update Device Configuration EXIT

3 The Bios flash menu will open then click the Flash from file.

Flash BIOS System BIOS Information System: OptiFlex 5055 Ryzen APU Revision: 11.0 Vendor: Dell Flash from file BIOS update file: System: Revision: Vendor: Options: Cancel Update

4 Select external USB device

File Explorer NTFS. (PoRoot(0x0)/Po(0x1,0x2)/Po(0x0,0x1)/Sata(0x0,0x0,0x0)/HD1,GP T.6647EB30-0252-4256-800F-26D665F61218,0x800,0xF9600) NO VOLUME LABEL (PoRoot(0x0)/Po(0x1,0x2)/Po(0x0,0x1)/Sata(0x0,0x0,0x0)/HD1,GP T.68AD4809-79EA-4733-ASFS-DAGF77061151,0x5A000,0x52000) NTFS. (PoRoot(0x0)/Po(0x1,0x2)/Po(0x0,0x1)/Sata(0x0,0x0,0x0)/HD1,GP T.97D5655B-C16A-40CC-949B-DF3E222CE2ES,0x134000,0x3A25- 1800) ADATA UFD. (PoRoot(0x0)/Po(0x1,0x2)/Po(0x0,0x0)/U5B(0x8,0x0)/HD1,M8R,O x0-4DD5721,0x3F,0x4B/C1) Load File (PoRoot(0x0)/Po(0x1,0x2)/Po(0x0,0x1),Pc(0x1,0x2)/Po(0x1,0x2/Pr(0x1,0x1/Pr(0x1,0x2)) Submit Exit

5 Once the file is selected, Double click the flash target file, then press submit.

Flash BIOS System BIOS InfoR System Revision Vendor Flash BIOS us System Revision Vendor Option KonaRV_11.0.exe KonaRV_12GB_available_memory.jpg KonaRV_8GB_available_memory.jpg RU32 ef5 RU ef6 DASH Auto Run_RR_M.7z 7x920-x64.7z DelSbVdc KonaRV_11.0.exe Submit Exit

6 Click the Update BIOS then system will reboot to flash the BIOS.

Flash BIOS System BIOS Information System: OptiFlex 5055 Ryzen APU Revision: 11.0 Vendor: Dell Flash from file BIOS update file: VkorRV_11.0.exe System: OptiFlex 5055 Ryzen APU Revision: 11.0 Vendor: Dell Inc. Options: Update BIOS! Cancel Update

7 Once complete, the system will reboot and the BIOS update process is completed.

System and setup password

Table 31. System and setup password

Password type Description

System password Password that you must enter to log on to your system.

Setup password Password that you must enter to access and make changes to the

BIOS settings of your computer.

You can create a system password and a setup password to secure your computer.

CAUTION: The password features provide a basic level of security for the data on your computer.

CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.

NOTE: System and setup password feature is disabled.

Assigning a system setup password

You can assign a new System or Admin Password only when the status is in Not Set.

To enter the system setup, press F2 immediately after a power-on or re-boot.

1 In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2 Select System/Admin Password and create a password in the Enter the new password field.
Use the following guidelines to assign the system password:

• A password can have up to 32 characters.
• The password can contain the numbers 0 through 9.
• Only lower case letters are valid, upper case letters are not allowed.
• Only the following special characters are allowed: space, ("), (+), (,), (-), (.), (/), (:), ([), (), (]), (^).

3 Type the system password that you entered earlier in the Confirm new password field and click OK.

4 Press Esc and a message prompts you to save the changes.

5 Press Y to save the changes.

The computer reboots.

Deleting or changing an existing system setup password

Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked. To enter the System Setup, press F2 immediately after a power-on or reboot.

1 In the System BIOS or System Setup screen, select System Security and press Enter. The System Security screen is displayed.

2 In the System Security screen, verify that Password Status is Unlocked.

3 Select System Password, alter or delete the existing system password and press Enter or Tab.

4 Select Setup Password, alter or delete the existing setup password and press Enter or Tab.

NOTE: If you change the System and/or Setup password, re-enter the new password when prompted. If you delete the System and/or Setup password, confirm the deletion when prompted.

5 Press Esc and a message prompts you to save the changes.

6 Press Y to save the changes and exit from System Setup. The computer reboot.

This chapter details the supported operating systems along with instructions on how to install the drivers.

Downloading drivers

1 Turn on the.
2 Go to Dell.com/support.
3 Click Product Support, enter the Service Tag of your, and then click Submit.

NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your model.

4 Click Drivers and Downloads.

5 Select the operating system installed on your .

6 Scroll down the page and select the driver to install.

7 Click Download File to download the driver for your.

8 After the download is complete, navigate to the folder where you saved the driver file.

9 Double-click the driver file icon and follow the instructions on the screen.

System device drivers

Verify if the system device drivers are already installed in the system.

Serial IO driver

Verify if the drivers for Touchpad, IR camera, and keyboard and are installed.

✓ Human Interface Devices USB Input Device USB Input Device ✓ Keyboards HID Keyboard Device ✓ Mice and other pointing devices HID-compliant mouse

Figure 2. Serial IO driver

Security drivers

Verify if the security drivers are already installed in the system.

Security devices

Trusted Platform Module 2.0

USB drivers

Verify if the USB drivers are already installed in the computer.

Universal Serial Bus controllers

Intel(R) USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)

USB Root Hub (USB 3.0)

Network adapter drivers

Verify if the Network adapter drivers are already installed in the system.

Realtek Audio

Verify if audio drivers are already installed in the computer.

Sound, video and game controllers

Intel(R) Display Audio

Realtek Audio

Storage controller

Verify if the storage control drivers are already installed in the system.

Getting help

Contacting Dell

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1 Go to Dell.com/support.
2 Select your support category.
3 Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4 Select the appropriate service or support link based on your need.