WML 700 EX 60HZ.M HOTPOINT

WML 700 EX 60HZ.M - Washing machine HOTPOINT - Free user manual and instructions

Find the device manual for free WML 700 EX 60HZ.M HOTPOINT in PDF.

Page 1
Manual assistant
Powered by ChatGPT
Waiting for your message
Product information

Brand : HOTPOINT

Model : WML 700 EX 60HZ.M

Category : Washing machine

Download the instructions for your Washing machine in PDF format for free! Find your manual WML 700 EX 60HZ.M - HOTPOINT and take your electronic device back in hand. On this page are published all the documents necessary for the use of your device. WML 700 EX 60HZ.M by HOTPOINT.

USER MANUAL WML 700 EX 60HZ.M HOTPOINT

Unpacking and levelling Connecting the electricity and water supplies The first wash cycle Technical data

Description of the washing machine and starting a wash cycle, 6-7

Control panel Indicator lights Starting a wash cycle

Wash cycles, 8 Table of wash cycles

Setting the temperature Setting the spin speed Functions

Detergents and laundry, 10 Detergent dispenser drawer Preparing the laundry Garments requiring special care Load balancing system

Precautions and tips, 11 General safety Disposal

Care and maintenance, 12 Cutting off the water or electricity supply Cleaning the washing machine Cleaning the detergent dispenser drawer Caring for the door and drum of your appliance Cleaning the pump Checking the water inlet hose

Troubleshooting, 13 Service, 14

! This instruction manual should be kept in a safe place for future reference. If the washing machine is sold, transferred or moved, make sure that the instruction manual remains with the machine so that the new owner is able to familiarise himself/herself with its operation and features. ! Read these instructions carefully: they contain vital infor-

Levelling the machine correctly will provide it with stability, help to avoid vibrations and excessive noise and prevent it from shifting while it is operating. If it is placed on carpet or a rug, adjust the feet in such a way as to allow a sufficient ventilation space underneath the washing machine.

mation relating to the safe installation and operation of the appliance.

Connecting the electricity and water supplies

Unpacking and levelling

Connecting the water inlet hose

1. Remove the washing machine from its packaging. 2. Make sure that the washing machine has not been damaged during the transportation process. If it has been damaged, contact the retailer and do not proceed any further with the installation process. 3. Remove the 3 protective screws (used during transportation) and the rubber washer with the corresponding spacer, located on the rear part of the appliance (see figure).

1. Connect the supply pipe by screwing it to a cold water tap using a ¾ gas threaded connection (see figure). Before performing the connection, allow the water to run freely until it is perfectly clear.

2. Connect the inlet hose to the washing machine by screwing it onto the corresponding water inlet of the appliance, which is situated on the top right-hand side of the rear part of the appliance (see figure).

4. Close off the holes using the plastic plugs provided. 5. Keep all the parts in a safe place: you will need them again if the washing machine needs to be moved to another location.

3. Make sure that the hose is not folded over or bent.

! Packaging materials should not be used as toys for children.

! The water pressure at the tap must fall within the values indicated in the Technical details table (see page 5).

! If the inlet hose is not long enough, contact a specialised shop or an authorised technician.

1. Install the washing machine on a flat sturdy floor, without resting it up against walls, furniture cabinets or anything else. 2. If the floor is not perfectly level, compensate for any unevenness by tightening or loosening the adjustable front feet (see figure); the angle of inclination, measured in relation to the worktop, must not exceed 2°.

! Never use second-hand hoses. ! Use the ones supplied with the machine.

Connecting the drain hose

Connect the drain hose, without bending it, to a drainage duct or a wall drain located at a height between 65 and 100 cm from the floor;

alternatively, rest it on the side of a washbasin or bathtub, fastening the duct supplied to the tap (see figure). The free end of the hose should not be underwater.

! We advise against the use of hose extensions; if it is absolutely necessary, the extension must have the same diameter as the original hose and must not exceed 150 cm in length.

Before plugging the appliance into the mains socket, make sure that: • the socket is earthed and in compliance with the applicable law; • the socket is able to sustain the appliance’s maximum power load indicated on the Technical Data Plate fixed on the machine;

WARNING - THIS APPLIANCE MUST BE EARTHED. THE FOLLOWING OPERATIONS SHOULD BE CARRIED OUT BY A QUALIFIED ELECTRICIAN. Replacing the fuse: When replacing a faulty fuse, a 13 amp ASTA approved fuse to BS 1362 should always be used, and the fuse cover re-fitted. If the fuse cover is lost, the plug must not be used until a replacement is obtained. Replacement fuse covers: If a replacement fuse cover is fitted, it must be of the correct colour as indicated by the coloured marking or the colour that is embossed in words on the base of the plug. Replacements can be obtained directly from your nearest Service Depot. Removing the plug: If your appliance has a non-rewireable moulded plug and you should wish to re-route the mains cable through partitions, units etc., please ensure that either: the plug is replaced by a fused 13 ampere rewireable plug bearing the BSI mark of approval. or: the mains cable is wired directly into a 13 amp cable outlet, controlled by a switch, (in compliance with BS 5733) which is accessible without moving the appliance. Disposing of the plug: Ensure that before disposing of the plug itself, you make the pins unusable so that it cannot be accidentally inserted into a socket. Instructions for connecting cable to an alternative plug: Important: the wires in the mains lead are coloured in accordance with the following code: Green & Yellow Earth Blue Neutral Brown Live

• the supply voltage is included within the values indicated on the Technical Data Plate fixed on the machine. • the socket is compatible with the washing machine’s plug. If this is not the case, replace the socket or the plug. Your appliance is now supplied with a 13 amp fused plug it can be plugged into a 13 amp socket for immediate use. Before using the appliance please read the instructions below.

GB GB As the colours of the wires in the lead may not correspond with the coloured markings identifying the terminals in your plug, proceed as follows: Connect Green & Yellow wire to terminal marked E or or coloured Green or Green & Yellow. Connect Brown wire to terminal marked L or coloured Red. Connect Blue wire to terminal marked N or coloured Black. If a 13 amp plug (BS 1363) is used it must be fitted with a 13 amp fuse, either in the plug or adaptor or at the distribution board. If you are in any doubt regarding the electrical supply to your machine, consult a qualified electrician before use. How to connect an alternative plug: The wires in this mains lead are coloured in accordance with the following code: BLUE NEUTRAL (N) BROWN LIVE (L) GREEN & YELLOW EARTH (E) GREEN &

CROSS-BAR CORD GRIP Disposing of the appliance: When disposing of the appliance please remove the plug by cutting the mains cable as close as possible to the plug body and dispose of it as described on the previous page.

! The washing machine should not be installed in an outdoor environment, not even where the area is sheltered, because it may be very dangerous to leave it exposed to damp, rain and thunderstorms.

! When the washing machine is installed, the mains socket must be within easy reach.

! Do not use extensions or multiple sockets. ! The power supply cable must never be bent or dangerously compressed.

! The power supply cable must only be replaced by an authorised serviceman. Warning! The company denies all liability if and when these norms are not respected.

The first wash cycle Once the appliance has been installed, and before you use it for the first time, run a wash cycle with detergent and no laundry, using the programme “Auto Clean” (see “Cleaning the washing machine”).

please refer to the technical data plate fixed to the machine

up to 1000 rotations per minute

Test Programmes according to regulations SASO

programme 4; temperature 60°C + antifoam

Description of the washing machine and starting a wash cycle

START/PAUSE FUNCTION Detergent dispenser drawer WASH CYCLE

button with indicator light

buttons with indicator lights

Detergent dispenser drawer: used to dispense detergents and washing additives (see “Detergents and laundry”). ON/OFF button: switches the washing machine on and off. WASH CYCLE knob: programmes the wash cycles. During the wash cycle, the knob does not move. FUNCTION buttons with indicator light: used to select the available functions. The indicator light corresponding to the selected function will remain lit. TEMPERATURE knob: sets the temperature or the cold wash cycle (see “Personalisation”). SPIN SPEED knob: sets the spin speed or exclude the spin cycle completely (see “Personalisation”). WASH CYCLE PROGRESS/DELAY TIMER indicator lights: used to monitor the progress of the wash cycle. The illuminated indicator light shows which phase is in progress. If the Delay Timer function has been set, the time remaining until the wash cycle starts will be indicated (see next page). DOOR LOCKED indicator light: indicates whether the door may be opened or not (see next page).

START/PAUSE button with indicator light: starts or temporarily interrupts the wash cycles. N.B. To pause the wash cycle in progress, press this button; the corresponding indicator light will flash orange, while the indicator light for the current wash cycle phase will remain lit in a fixed manner. If the DOOR LOCKED indicator light is switched off, the door may be opened (wait approximately 3 minutes). To start the wash cycle from the point at which it was interrupted, press this button again. Standby mode This washing machine, in compliance with new energy saving regulations, is fitted with an automatic standby system which is enabled after about 30 minutes if no activity is detected. Press the ON-OFF button briefly and wait for the machine to start up again.

Indicator lights The indicator lights provide important information. This is what they can tell you: Delayed start If the DELAY TIMER function has been activated (see “Personalisation”), after the wash cycle has been started the indicator light corresponding to the selected delay period will begin to flash:

Wash cycle phase indicator lights Once the desired wash cycle has been selected and has begun, the indicator lights switch on one by one to indicate which phase of the cycle is currently in progress. Wash Rinse Spin Pump out End of wash cycle

As time passes, the remaining delay will be displayed and the corresponding indicator light will flash:

Once the set delay has elapsed, the flashing indicator light will switch off and the selected wash cycle will begin.

END Function buttons and corresponding indicator lights When a function is selected, the corresponding indicator light will illuminate. If the selected function is not compatible with the programmed wash cycle, the corresponding indicator light will flash and a sound alert (3 beeps); the function will not be activated. If a function which is incompatible with another function selected previously, only the most recent selection will remain active. Door locked indicator light If this indicator light is on, the appliance door is locked to prevent it from being opened accidentally; to avoid any damage, wait for the indicator light to switch off before you open the appliance door (wait approximately 3 minutes). N.B. If the DELAY TIMER function is activated, the door cannot be opened; pause the machine by pressing the START/PAUSE button if you wish to open it.

! If the START/PAUSE indicator light (orange) flashes rapidly at the same time as the function indicator light, this indicates a problem has occurred (see “Troubleshooting”).

Starting a wash cycle 1. Turn the washing machine on by pressing the ON/OFF button. All the indicator lights will turn on for a few seconds, then only the indicator lights relative to the selected programme settings will remain lit and the START/PAUSE indicator light will flash. 2. Load the laundry and close the door. 3. Set the WASH CYCLE knob to the desired programme. 4. Set the washing temperature (see “Personalisation”). 5. Set the spin speed (see “Personalisation”). 6. Measure out the detergent and washing additives (see “Detergents and laundry”). 7. Select the desired functions. 8. Start the wash cycle by pressing the START/PAUSE button and the corresponding indicator light will remain lit in a fixed manner, in green. To cancel the set wash cycle, pause the machine by pressing the START/PAUSE button and select a new cycle. 9. At the end of the wash cycle the indicator light will switch on. The DOOR LOCKED indicator light will switch off, indicating that the door may be opened (wait approximately 3 minutes). Take out your laundry and leave the appliance door ajar to make sure the drum dries completely. Switch the washing machine off by pressing the ON/OFF button. 7

Cotton (1): heavily soiled whites and resistant colours.

Cotton + Prewash: extremely soiled whites.

Cotton: lightly soiled resistant colours. Synthetics: heavily soiled resistant colours. Synthetics: lightly soiled resistant colours. Anti allergy Baby Wool: for wool, cashmere, etc. Delicates

Mix 60’: to refresh normal soiled garments quickly (not suitable for wool, 11 silk and clothes which require washing by hand).

40° 60° 90° 60° (Max. 90°) 40° 60° 40° 60° 40° 40° 30°

Description of the wash cycle

Table of wash cycles Wash cycles

* If you select programme

and exclude the spin cycle, the machine will drain only.

The length of cycle shown on the display or in this booklet is an estimation only and is calculated assuming standard working conditions. The actual duration can vary according to factors such as water temperature and pressure, the amount of detergent used, the amount and type of load inserted, load balancing and any wash options selected. For all Test Institutes: 1) Test Programmes according to regulations SASO 2692.2007/2693.2007: set wash cycle 4 with a temperature of 60°C + antifoam.

Anti Stain: the programme 1 is suitable to heavily-soiled garments with resistant colours. It ensures a washing class that is higher than the standard class (A class). When running the programme, do not mix garments of different colours. We recommend the use of powder detergent. Pre-treatment with special additives is recommended if there are obstinate stains. Whites: use this cycle 2 to wash white clothes. The programme is designed to maintain the brightness of white clothes over time. Use powder detergent for best results. Anti allergy: use programme 7 to remove major allergens such as pollen, mites, cat’s and dog’s hair. Baby: use the special wash cycle 8 to remove the remove the soiling typically caused by babies, while removing all traces of detergent from nappies in order to prevent the delicate skin of babies from suffering allergic reactions. The cycle has been designed to reduce the amount of bacteria by using a greater quantity of water and optimising the effect of special disinfecting additives added to the detergent. Eco cycles The Eco Cycles assure energy saving by eliminating the need of heating water and it’s an advantage both to your energy bill and the environment! These innovative Eco programmes (Cottons, Synthetics and Fast Wash) are available for various fabrics and different quantity of garment; they have been designed to guarantee a high cleaning action even at low temperature and can be used for lightly to medium soiled loads. Eco Cycles give the best results thanks to an intensified wash action, water optimization and are carried out in the same average time of a standard cycle. For the best washing results with Eco Cycles we recommend the usage of a liquid detergent.

Personalisation Setting the temperature

GB Turn the TEMPERATURE knob to set the wash temperature (see Table of wash cycles). The temperature may be lowered, or even set to a cold wash ( ). The washing machine will automatically prevent you from selecting a temperature which is higher than the maximum value set for each wash cycle. ! Exception: if the 4 programme is selected, the temperature can be increased up to a value of 90°C.

Setting the spin speed Turn the SPIN SPEED knob to set the spin speed for the selected wash cycle. The maximum spin speeds available for each wash cycle are as follows: Wash cycles Maximum spin speed Cottons 1000 rpm Synthetics 1000 rpm Wool 800 rpm Silk drain only The spin speed may be lowered, or the spin cycle can be excluded altogether by selecting the symbol . The washing machine will automatically prevent you from selecting a spin speed which is higher than the maximum speed set for each wash cycle.

Functions The various wash functions available with this washing machine will help to achieve the desired results, every time. To activate the functions: 1. Press the button corresponding to the desired function; 2. the function is enabled when the corresponding indicator light is illuminated. Note: - If the selected function is not compatible with the programmed wash cycle, the corresponding indicator light will flash and a sound alert (3 beeps); the function will not be activated. - If a function which is incompatible with another function selected previously, only the most recent selection will remain active. Super Wash This option offers a high-performance wash due to the greater quantity of water used in the initial phase of the cycle, and due to the increased wash cycle duration, is particularly useful for the removal of stubborn stains. It can be used with or without bleach. If you desire bleaching, insert the extra tray compartment (4) into compartment 1. When pouring in the bleach, be careful not to exceed the “max” level marked on the central pivot (see figure pag. 10).

Easy iron By selecting this function, the wash and spin cycles will be modified in order to reduce the formation of creases. At the end of the cycle the washing machine will perform slow rotations of the drum; the EASY IRON and START/PAUSE indicator lights will flash (orange) and the phase will remain lit in a fixed manner. To end the cycle, press the START/PAUSE button or the EASY IRON button.

Time Saver If you select this option, the wash cycle duration will be reduced by up to 50%, depending on the selected cycle, thereby guaranteeing simultaneous water and energy saving. Use this cycle for lightly soiled garments.

Delay timer This timer delays the start time of the wash cycle by up to 12 hours. Press the button repeatedly until the indicator light corresponding to the desired delay time switches on. The fifth time the button is pressed, the function will be disabled. N.B. Once you have pressed the START/PAUSE button, the delay time may only be decreased if you wish to modify it.

Detergents and laundry

GB Detergent dispenser drawer

Garments requiring special care

Good washing results also depend on the correct dose of detergent: adding too much detergent will not necessarily result in a more efficient wash, and may in fact cause build up on the inside of your appliance and contribute to environmental pollution.

Wool - Woolmark Apparel Care - Blue: the wool wash cycle of this machine has been approved by The Woolmark Company for the washing of wool garments labelled as “hand wash” provided that the products are washed according to the instructions on the garment label and those issued by the manufacturer of this washing machine.

! Use powder detergent for white cotton garments, for pre-washing, and for washing at temperatures over 60°C.

! Follow the instructions given on the detergent packaging. ! Do not use hand washing detergents because these create too much foam.

Open the detergent dispenser drawer and pour in the detergent or washing additive, as follows.

compartment 1: Pre-wash detergent (powder) Before pouring in the detergent, make sure that extra compartment 4 has been removed. compartment 2: Detergent for the wash cycle (powder or liquid) If liquid detergent is used, it is recommended that the removable plastic partition A (supplied) be used for proper dosage. If powder detergent is used, place the partition into slot B. compartment 3: Additives (fabric softeners, etc.) The fabric softener should not overflow the grid. extra compartment 4: Bleach

Preparing the laundry • Divide the laundry according to: - the type of fabric/the symbol on the label - the colours: separate coloured garments from whites. • Empty all garment pockets and check the buttons. • Do not exceed the values listed in the “Table of wash cycles”, which refer to the weight of the laundry when dry. How much does your laundry weigh?

1 sheet 400-500 g 1 pillow case 150-200 g 1 tablecloth 400-500 g 1 bathrobe 900-1200 g 1 towel 150-250 g

In UK, Eire, Hong Kong and India the Woolmark trade mark is a Certification trade mark. Delicates: use programme 10 to wash very delicate garments having strasses or sequins. We recommend turning the garments inside out before washing and placing small items into the special bag for washing delicates. Use liquid detergent on delicate garments for best results. To wash silk garments and curtains select cycle 10 and then function ; the machine will end the cycle while the laundry is soaking and the indicator light will flash. To drain the water so that the laundry may be removed, press the START/PAUSE button or the button.

Load balancing system Before every spin cycle, to avoid excessive vibrations and to distribute the load in a uniform manner, the drum rotates continuously at a speed which is slightly greater than the washing rotation speed. If, after several attempts, the load is not balanced correctly, the machine spins at a reduced spin speed. If the load is excessively unbalanced, the washing machine performs the distribution process instead of spinning. To encourage improved load distribution and balance, we recommend small and large garments are mixed in the load.

Precautions and tips ! This washing machine was designed and constructed in accordance with international safety regulations. The following information is provided for safety reasons and must therefore be read carefully.

GB General safety • This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance. • This appliance was designed for domestic use only. • Do not touch the machine when barefoot or with wet or damp hands or feet. • Do not pull on the power supply cable when unplugging the appliance from the electricity socket. Hold the plug and pull. • Do not open the detergent dispenser drawer while the machine is in operation. • Do not touch the drained water as it may reach extremely high temperatures. • Never force the porthole door. This could damage the safety lock mechanism designed to prevent accidental opening. • If the appliance breaks down, do not under any circumstances access the internal mechanisms in an attempt to repair it yourself. • Always keep children well away from the appliance while it is operating. • The door can become quite hot during the wash cycle. • If the appliance has to be moved, work in a group of two or three people and handle it with the utmost care. Never try to do this alone, because the appliance is very heavy. • Before loading laundry into the washing machine, make sure the drum is empty.

Disposal • Disposing of the packaging materials: observe local regulations so that the packaging may be re-used. • The European Directive 2012/19/EU - WEEE on Waste Electrical and Electronic Equipment, requires that old household electrical appliances must not be disposed of in the normal unsorted municipal waste stream. Old appliances must be collected separately in order to optimise the recovery and recycling of the materials they contain and reduce the impact on human health and the environment. The crossed out “wheeled bin” symbol on the product reminds you of your obligation, that when you dispose of the appliance it must be separately collected. Consumers should contact their local authority or retailer for information concerning the correct disposal of their old appliance. 11

Care and maintenance

GB Cutting off the water and electricity supplies

Caring for the door and drum of your appliance

• Turn off the water tap after every wash cycle. This will limit wear on the hydraulic system inside the washing machine and help to prevent leaks.

• Always leave the porthole door ajar in order to prevent unpleasant odours from forming.

• Unplug the washing machine when cleaning it and during all maintenance work.

Cleaning the washing machine • The outer parts and rubber components of the appliance can be cleaned using a soft cloth soaked in lukewarm soapy water. Do not use solvents or abrasives. • The washing machine has a “Auto Clean” programme for its internal parts that must be run with no load in the drum. For maximum performance you may want to use either the detergent (i.e. a quantity 10% the quantity specified for lightlysoiled garments) or special additives to clean the washing machine. We recommend running a cleaning programme every 40 wash cycles. To start the programme press buttons A and B simultaneously for 5 seconds (see figure). The programme will start automatically and will last approximately 70 minutes. To stop the cycle press the START/PAUSE button. To stop the cycle press the START/PAUSE button.

A B Cleaning the pump The washing machine is fitted with a self-cleaning pump which does not require any maintenance. Sometimes, small items (such as coins or buttons) may fall into the pre-chamber which protects the pump, situated in its bottom part.

! Make sure the wash cycle has finished and unplug the appliance. To access the pre-chamber: 1. using a screwdriver, remove the cover panel on the lower front part of the washing machine (see figure);

2. unscrew the lid by rotating it anti-clockwise (see figure): a little water may trickle out. This is perfectly normal;

Cleaning the detergent dispenser drawer Remove the dispenser by raising it and pulling it out (see figure). Wash it under running water; this operation should be repeated frequently.

3. clean the inside thoroughly; 4. screw the lid back on; 5. reposition the panel, making sure the hooks are securely in place before you push it onto the appliance.

Checking the water inlet hose Check the inlet hose at least once a year. If there are any cracks, it should be replaced immediately: during the wash cycles, water pressure is very strong and a cracked hose could easily split open.

! Never use second-hand hoses.

Troubleshooting Your washing machine could fail to work. Before contacting the Technical Assistance Centre (see “Assistance”), make sure that the problem cannot be solved easily using the following list.

Possible causes / Solutions:

The washing machine does not switch on.

• The appliance is not plugged into the socket fully, or is not making contact. • There is no power in the house.

The wash cycle does not start.

The washing machine door is not closed properly. The ON/OFF button has not been pressed. The START/PAUSE button has not been pressed. The water tap has not been opened. A delayed start has been set (see “Personalisation”).

The washing machine does not take in water (the indicator light for the first wash cycle stage flashes rapidly).

The water inlet hose is not connected to the tap. The hose is bent. The water tap has not been opened. There is no water supply in the house. The pressure is too low. The START/PAUSE button has not been pressed.

The washing machine continuously takes in and drains water.

• The drain hose is not fitted at a height between 65 and 100 cm from the floor (see “Installation”). • The free end of the hose is under water (see “Installation”). • The wall drainage system is not fitted with a breather pipe. If the problem persists even after these checks, turn off the water tap, switch the appliance off and contact the Assistance Service. If the dwelling is on one of the upper floors of a building, there may be problems relating to water drainage, causing the washing machine to fill with water and drain continuously. Special anti-draining valves are available in shops and help to avoid this inconvenience.

The washing machine does not drain or spin.

• The wash cycle does not include draining: some wash cycles require the drain phase to be started manually. • The EASY IRON function has been activated: To complete the wash cycle, press the START/PAUSE button (“Personalisation”). • The drain hose is bent (see “Installation”). • The drainage duct is clogged.

The washing machine vibrates a lot during the spin cycle.

• The drum was not unlocked correctly during installation (see “Installation”). • The washing machine is not level (see “Installation”). • The washing machine is trapped between cabinets and walls (see “Installation”).

The washing machine leaks.

• The water inlet hose is not screwed on properly (see “Installation”). • The detergent dispenser drawer is blocked (for cleaning instructions, see “Care and maintenance”). • The drain hose is not fixed properly (see “Installation”).

The START/PAUSE indicator light (orange) and the function indicator lights flash rapidly.

• Switch off the machine and unplug it, wait for approximately 1 minute and then switch it back on again. If the problem persists, contact the Technical Assistance Service.

There is too much foam.

• The detergent is not suitable for machine washing (it should display the text “for washing machines” or “hand and machine wash”, or the like). • Too much detergent was used.

GB Before calling for Assistance: • Check whether you can solve the problem alone (see “Troubleshooting”); • Restart the programme to check whether the problem has been solved; • If this is not the case, contact an authorised Technical Assistance Centre using the telephone number provided on the guarantee certificate.

! Always request the assistance of authorised technicians. Have the following information to hand: • the type of problem; • the appliance model (Mod.); • the serial number (S/N). This information can be found on the data plate applied to the rear of the washing machine, and can also be found on the front of the appliance by opening the door.