Tempo 27565A - Cooker Mellerware - Free user manual and instructions

USER MANUAL Tempo 27565A Mellerware

Exterior view of a modern kitchen cooktop with a bowl of noodles and a 'Tenny' handwritten label (no other text or symbols)

Oval shape to maximize capacity

3.5L Capacity

Brushed steel housing

Recipe book

2YEAR WARRANTY 1 YEAR RETAIL+1 YEAR EXTENDED Register Online: www.mellerware.co.za

Dear customer,

Thank you for choosing to purchase a Mellerware brand product. Thanks to its technology, design and operation and the fact that it exceeds the strictest quality standards, a fully satisfactory use and long product life can be assured.

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1. Parts Description

1 Lid knob
2 Lid
3 Cool touch handle
4 Stainless steel housing
5 Power light
6 Function control knob

2. Safety advice and warnings!

Read these instructions carefully before switching on the appliance and keep them for future reference. Failure to follow and observe these instructions could lead to an accident. Clean all the parts of the product that will be in contact with food, as indicated in the cleaning section, before use.

2.1. Use or working environment:

2.1.1. Keep the working area clean and well lit. Cluttered and dark areas invite accidents.
2.1.2. Use the appliance in a well ventilated area.
2.1.3. Do not place the appliance on hot surfaces, such as cooking plates, gas burners, ovens or similar items.
2.1.4. Keep children and bystanders away when using this appliance.
2.1.5. Place the appliance on a horizontal, flat, stable surface, suitable for withstanding high temperatures and away from other heat sources and contact with water.
2.1.6. Keep the appliance away from flammable material such as textiles, cardboard or paper, etc.
2.1.7. Do not place flammable material near the appliance.
2.1.8. Do not use the appliance in association with a programmer, timer or other device that automatically switches it on.
2.1.9. Do not use the appliance if the cable or plug is damaged.
2.1.10. Ensure that the voltage indicated on the rating label matches the mains voltage before plugging in the appliance.

2.2.11. Connect the appliance to the mains power supply with an earth socket withstanding a minimum of 10 amperes.
2.1.12. The appliance's plug must fit into the mains socket properly. Do not alter the plug.
2.1.13. If using a multi plug check ratings carefully as the current used by several appliances could easily exceed the rating of the multi plug.
2.1.14. If any of the appliance casings breaks, immediately disconnect the appliance from the mains to prevent the possibility of an electric shock.
2.1.15. Do not use the appliance if it has fallen on the floor or if there are visible signs of damage.
2.1.16. Do not force the power cord. Never use the power cord to lift up, carry or unplug the appliance.
2.1.17. Do not wrap the power cord around the appliance.
2.1.18. Do not clip or crease the power cord.
2.1.19. Do not allow the power cord to hang or to come into contact with the hot surfaces of the appliance.
2.1.20. Check the state of the power cord. Damaged or tangled cables increase the risk of electric shock.
2.1.21. The appliance is not suitable for outdoor use.
2.1.22. Supply cord should be regularly examined for signs of damage, and if the cord is damaged, the appliance must not be used.
2.1.23. Do not touch the plug with wet hands.

2.2. Personal safety:

2.2.1. CAUTION: Do not leave the appliance unattended during use as there is a risk of an accident.
2.2.2. Do not touch the heated parts of the appliance, as it may cause serious burns.
2.2.3. This appliance is only for domestic use, not for industrial or professional use. It is not intended to be used by guests in hospitality environments such as bed and breakfast, hotels, motels, and other types of residential environments, even in farm houses, areas of the kitchen staff in shops, offices and other work environments.
2.2.4. This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
2.2.5. This appliance is not a toy. Children should be supervised to ensure that they do not play with the appliance.

2.3. Use and care:

2.3.1. Fully unroll the appliance's power cable before each use.
2.3.2. Do not use the appliance if the parts or accessories are not properly fitted.
2. 3. 3. Do not use the appliance when empty.
2. 3. 4. Use the appliance handle/s, to carry it or move it.
2. 3. 5. Do not turn the appliance over while it is in use or connected to the mains.
2. 3. 6. Do not cover the cooking surface or food with

aluminium foil and other similar materials.

2.3.7. To keep the non-stick treatment in good condition, do not use metal or sharp utensils on it.
2. 3. 8. Boiling liquids could overflow from the receptacle if it is over filled.
2. 3. 9. Unplug the appliance from the mains when not in use and before undertaking any cleaning task.
2. 3. 11. This appliance should be stored out of reach of children.
2. 3. 13. Do not store the appliance if it is still hot.
2. 3. 14. Never leave the appliance unattended when in use and keep out of the reach of children, as this is an electrical appliance that reaches high temperatures and may cause serious burns.
2.3. 15. Take care when handling recipients containing liquids heated in this appliance as they may boil fiercely.
2. 3. 16. If, for some reason, the appliance were to catch fire, disconnect the appliance from the mains and smother the fire using the lid, a cover or a large kitchen cloth. NEVER WITH WATER.

2.4. Service:

2.4.1. Make sure that the appliance is serviced only by suitably qualified technician, and that only original spare parts or accessories are used to replace existing parts/ accessories.
2.4.2. If the supply cord is damaged, the manufacturer or its service agent or a similarly qualified person must replace it in order to avoid a hazard.
2.4.3.Any misuse or failure to follow the instructions for use renders the guarantee and the manufacturer's liability null and void.

3. Instructions for use

3.1. Before use:

3.1.1. Remove the appliance's protective film(if applicable).
3.1.2. Before using the product for the first time, clean the parts that will come into contact with food in the manner described in the cleaning section.

3.2. Use and care:

3.2.1. Place the base on a dry, level, heat resistant surface, away from the edge of the work surface. Do not use on the floor.
3.2.2. Place food and other ingredients into the ceramic pot, and place the pot into the base. Cover with the glass lid. If you need to pre-cook or brown foods prior to slow cooking, this must be done in a pan. Do not try to brown or pre-cook food in the slow cooker.
3.2.4. Set the control knob to the OFF position before plugging the unit into the main socket.
3.2.5. Select the desired cooking setting based on your recipe.
3.2.6. After your cooking time has elapsed, switch off and unplug the slow cooker.
3.2.7. After cooking, remove the slow cooker pot using oven gloves

3.3. Auto/Defrost Setting:

3.3.1. The AUTO/DEFROST setting allows the user to set the slow cooker to cook frozen food for the day and be ready to serve 8-10 hours later. When set to AUTO/DEFROST, the Slow Cooker will cook on HIGH until the food defrosts and reaches a pre-set temperature, then switches to LOW and maintains a constant low cooking temperature.
3.3.2. However if you wish to extend the cooking period, you can use the LOW setting and if you wish to shorten the cooking period you can use the HIGH setting.

3.4. About slow cooking:

3.4.1. Slow cooking has always been the best way to prepare a nutritious hot meal with minimum preparation and maximum free time away from the kitchen.
3.4.2. Traditionally slow cooking has centered on soups and casseroles but with this oval ceramic slow cooker you can also produce most modern family meals and dinner party dishes. This pot is convenient as well as looking good enough to take straight to the table for serving. (Always place the slow cooker on a heat proof mat or surface).
3.4.3. This method of cooking is ideal for preparing tougher cuts of meat, giving them the long, gentle simmering that ensures that they become tender and full of flavor.

3.5. Suitable foods for slow cooking & preparation:

Most foods are suited to slow cooking methods; however there are a few guidelines that need to be followed.

3.5.1. Cut root vegetables into small, even pieces, as they take longer to cook than meat. They should be gently sautéed for 2-3 minutes before slow cooking. Ensure that root vegetables are always placed at the bottom of the pot and all ingredients are immersed in the cooking liquid.
3.5.2. Trim all excess fat from meat before cooking, since the slow cooking method does not allow fat to evaporate.
3.5.3. If adapting an existing recipe from conventional cooking, you may need to cut down on the amount of liquid used. Liquid will not evaporate from the slow cooker to the same extent as with conventional cooking.
3.5.4. Never leave uncooked food at room temperature in the slow cooker.
3.5.5. Do not use the slow cooker to reheat food.
3.5.6. Uncooked red beans must be soaked and boiled for at least 10 minutes to remove toxins before use in a slow cooker.
3.5.7. Insert a meat thermometer into joints of roasts, hams, or whole chickens to ensure they are cooked to the desired temperature.
3.5.8. Authentic stoneware is fired at high temperatures there-

fore the slow cooker may have minor surface blemishes, the glass lid may rock slightly due to these imperfection. Low heat cooking does not produce steam so there will be little heat loss. Due to normal wear and tear through the products life, the outer surface may start appearing “crazed”.

3.5.8. Do not put the slow cooker or glass lid in an oven, freezer, and microwave or on a gas/electrical hob.
3.5.9. Do not subject the slow cooker to sudden changes in temperature. Adding cold water to a very hot pot could cause it to crack.
3.5.10. Do not allow the pot to stand in water for a long time (You can leave water in the pot to soak).
3.5.11. There is an area on the base of the slow cooker that has to remain unglazed for manufacturing purposes. This unglazed area is porous, therefore will soak up water, this should be avoided.

3.6. Tips for slow cooking

3.6.1. The slow cooker must be at least half full for best results.
3.6.2. Slow cooking retains moisture. If you wish to reduce moisture in the cooker, remove the lid after cooking and turn the control to high (if set to low or medium) and simmer for 30 to 45 minutes.
3.6.3. The lid is not a sealed fit. Don't remove unnecessarily as the built up heat will escape. Each time you remove the lid, allow an additional 10 minutes to the cooking time. If cooking soups, leave a 5cm space between the top of the cook pot and the food surface to allow simmering.
3.6.4. Many recipes demand all day cooking, if you do not have time to prepare food that morning prepare it the night before and store the food in a covered container in the refrigerator. Transfer the food to the slow cooker and add liquid/gravy. Select the setting low, high or auto.
3.6.5. Most meat and vegetable recipes require 8-10 hours on low. 4-6 hours on high and 5-7 hours on auto. Some ingredients are not suitable for slow cooking. Pasta, seafood, milk, and cream should be added towards the end of the cooking time. Many things can affect how quickly a recipe will cook, water and fat content, initial temperature of the food and the size of the food.
3.6.6. Food cut into small pieces will cook quicker. A degree of ‘trial and error’ will be required to fully optimize the potential of your slow cooker.
3.6.7. Vegetables usually take longer to cook than meat, so try and arrange vegetables in the lower half of the pot.
3.6.8. After food is cooked, switch cooker off and leave covered with the lid. There will be enough heat in the slow cooker to keep warm for 30 minutes. If you require longer to keep warm switch to the low setting. All food should be covered with a liquid, gravy or sauce. In a separate pan or jug prepare your liquid, gravy or sauce and completely cover the food in the slow cooker.
3.6.9. Pre-browning meat and onions in a pan to seal in the juices also reduces the fat content before adding to the slow cooker. This is not necessary if time is limited, but improves the flavor.

3.6.10. When cooking joints of meat, ham, and poultry etc the size and shape of the joint is important. Try to keep the joint in the lower 2/3 of the pot and fully cover with water. If necessary cut in two pieces. Joint weight should be kept within the maximum limit.

3.7 Once you have finished using the appliance:

3.7.1. Unplug the appliance from the mains.
3.7.2. Clean the appliance as described in the cleaning section.

3.8. Carry handle/s:

3.8.1. This appliance has a handle on the side of the body, which facilitates comfortable transport.

4. Cleaning

4.1. Disconnect the appliance from the mains and allow it to cool completely before undertaking any cleaning task.
4.2. The ceramic pot can also be cleaned with warm soapy water. To remove any foods that have been cooked onto the bottom of the pot, simply soak overnight in soapy water and rinse the next day.
4.3. Clean the appliance with a damp cloth with a few drops of washing-up liquid and then dry. CAUTION! Do not immerse electrical parts of the pan in any liquid.
4.4. Do not use solvents, or products with an acid or base pH such as bleach, or abrasive products, for cleaning the appliance.
4.5. Never submerge the appliance in water or any other liquid or place it under running water.

5. Anomalies and repair

5.1. Take the appliance to an authorised technical support service if product is damaged or other problems arise.
5.2. If the connection to the mains has been damaged, it must be replaced and you should proceed as you would in the case of damage.

Geagte Klient

Baie dankie vir u keuse om `n Mellerware handelsmerk produk te koop

Thank you for purchasing a Mellerware product. Mellerware guarantees that your product has been thoroughly inspected and tested before being dispatched and is free from mechanical and electrical defects and complies with the applicable safety standards. With every Mellerware product purchased you get a 2 year warranty as detailed in the terms and conditions below.

First Year – 1 Year Retail Warranty:

Should defects due to faulty parts or workmanship develop, under normal use, within 12 months from the original purchase date, please return the product to the store from where it was purchased for repair free of charge. However, for the customer's convenience we will replace products where the purchase price is equal to or less than R750 incl. VAT

Second Year - 1 Year Extended Warranty

Mellerware takes pride in their product quality and therefore offer an extended 12 month warranty over and above the 1 Year Retail Warranty. Should defects due to faulty material or workmanship develop, under normal domestic use, after the 12 month period and within 24 months from the original date of purchase, please return the product postage pre-paid to Mellerware for repair. Mellerware will repair the product free of charge and return it to you directly. Mellerware will replace a product with a similar product in the same or better condition, if the repair cannot be conducted for whatever reason.

NB: The 1 Year Extended Warranty is only valid for customers who have registered their warranty online at www.mellerware.co.za within the first year after making their purchase. See overleaf for details and instructions.

Before returning your product, check the following:

• Your household mains supply socket is in good condition, working and switched on.
• The mains supply circuit is not overloaded (White trip switch on your DB board is off).
• You have read the trouble shooting guide in your Instructions for Use.
• All accessories and parts are present.

The following conditions apply:

1. Please ensure you retain your receipt as this must be presented when making a claim under the terms of the guarantee. It is impossible to determine the guarantee period without proof of purchase, so please keep this in a safe place. (NB. Your guarantee can be scanned onto the Mellerware web site for safe storage – see reverse side for details.)

2. If a refund or exchange is required the product must be complete with all accessories, parts and packaging. Missing parts will render the guarantee void.

3. Upon receipt of your appliance, check it for any transport damage to ensure it is safe for use. Return it to the store as soon as possible for exchange if damaged. The guarantee is void if products are damaged after use, so please do not use the damaged product.

4. Your product is designed for normal domestic household use. Failure to read and comply with the instructions for use, cleaning and maintenance will render your guarantee void, so please read these instructions carefully to ensure your safety, and to get the most effective use from the product. (e.g. not removing lime scale; water deposits; insect infestation, and/or burnt products)

5. Any abuse, negligent, improper or accidental use or care will render the guarantee void and Creative Housewares (Pty) Ltd will not be liable for any loss or damage.
6. Any attempted repair, or replacement of unauthorised parts will render the guarantee void, so please contact an authorised service centre or service agent for any service or repair requirements.
7. NB: The guarantee on replaced products will be from the original date of purchase and not from when the date replacement was made.
8. All repairs carry a 3 month guarantee even if this falls outside of the 2 year guarantee period.
9. Mellerware will attempt to conduct repairs within reasonable time in line with industry standards but cannot be held responsible or liable for any circumstances not under our control.
10. Terms and Conditions are subject to change without prior notice.

Repairs Out of the Warranty Period

If service or repair becomes necessary outside the warranty period, this service is still available however all transport/postage, spares and labour costs will be for the customers' account. All chargeable repairs will require the customers' written acceptance of the quote. Once the go-ahead has been received Mellerware will undertake to conduct the repair within a reasonable time and maintain the condition of the product as received. All repairs are guaranteed for 3 months from the date of the repair.

For any service, enquiries and complaints please contact our Customer Care on 086 111 5006 or e-mail [e-mail] from 08h00 to 15h00 Monday to Friday excluding public holidays. Please also note that the company is normally closed for 2 weeks around Christmas and New Year.

Please send all products for repair postage pre-paid to one of the service centres listed on the back of this page.

ONLINE WARRANTY REGISTRATION

Why register your warranty?

We at Mellerware pride ourselves on bringing premium quality appliances to market, and as a commitment to this level of quality we offer a 2 year warranty (1 Year Retail + 1 Year Extended) on all of our products. We often hear that our customers lose their receipts and can therefore no longer claim if they have a problem. To take advantage of the 1 Year Extended Warranty you will need to register your warranty online within the first year of purchase in order to make a valid claim. Now you can register your product, upload your warranty online, never have to worry about losing your receipt again and enjoy the benefit of your 2 year warranty.

Added Benefits

In addition to providing you with an online profile of your registered products we will also provide a host of value added benefits:

• Incentives and Competitions for registered users
• New recipes or ideas for your products
• New product developments – be the first to get the latest appliances
  • Special offers on promotional items

How to Register your Online Warranty?

STEP1 Create your user profile:

If you haven't done so already, simply visit www.mellerware.co.za, click on the "Product Registration" link and follow the easy instructions. You will receive a username and password once registered. This will give you access to your user profile.

QR code image containing encoded data, no visible human-readable text

STEP2 Pick a registration method:

DESKTOP/LAPTOP

• Open your internet browser and visit www.mellerware.co.za
• Click on the “Registration” link and login using your user name and password.
• Click on "Register your products and upload receipts" and follow the easy instructions.
• Scan and upload your receipt

SMART PHONE/ TABLET

• Scan the QR code above or visit www.mellerware.co.za
• Click on the "Registration" link and login using your user name and password.
• Click on “Register your products and upload receipts” and follow the easy instructions.
• Scan or take a photo and upload your receipt.

FAX

• Fax the following to 021 931 4058
- First Name and Surname
- Contact telephone and fax number.
• Product Model number and Type.
- Traceability Code (found on a label on the product)
• A clear and legible copy of your receipt.

Notes:

1. The online warranty system is a safe storage facility for your receipt.
2. You will be required to register on the Mellerware website. You will receive a username and password once registered. This will give you access to your profile.
3. From your profile you will be able to load products that you have purchased. In order to successfully register your warranty you will need to either scan and upload, or fax through your receipt to us.
4. All instructions on how to load your products are available

inside your profile.

1. Please note that you must check that your receipt has been uploaded correctly. Creative Housewares cannot be held responsible for faxes or files not received.
2. For assistance with registration please email: [e-mail].

NB: Your 1 year extended warranty is only valid if your product is registered online within the first year after purchasing your Mellerware product. Failure to register your product on-line within the first year will render the extended warranty as void.

creative housewares

National Service Centre: 086 111 5006

e-mail: [e-mail]

www.creativehousewares.co.za

Cape Town

20 Tekstiel Street, Parow, Cape Town, 7493,

South Africa • P.O. Box 6156 Parow East, 7501,

South Africa Tel: [phone]

Fax: [phone]

Durban

35 Adrain Road, Windermere,

Durban, South Africa, 4001

Tel: [phone]

Fax: [phone]

Johannesburg

Unit 25 & 26 San Croy Office Park

Die Agora Road, Croydon, 1619

Tel:[phone]

Fax:[phone]

mellerware®

makes life easier

2YEAR WARRANTY 1 YEAR RETAIL+1 YEAR EXTENDED Register Online: www.mellerware.co.za

QR code image containing encoded data, no visible human-readable text

STAP 2 Kies 'n registrasie metode:

REKENAAR/ SKOOTREK- ENAAR

• Maak u internet snuffelgids oop en besoek www.mellerware.co.za
• Klik op die "Registrasie" skakel en teken in met u gebruikersnaam en wagwoord.
• Klik op "Register your products" en laai kwitansies en volg die maklike instruksies.
• Skandeer en laai u strokie

SMART-FOON / TABLET

20 Tekstiel Street, Parow, Cape Town, 7493,

South Africa • P.O. Box 6156 Parow East, 7501,

South Africa Tel: [phone]

Fax: [phone]

Durban

35 Adrian Road, Windermere,

Durban, South Africa, 4001

Tel: [phone]

Fax: [phone]

Johannesburg

Unit 25 & 26 San Croy Office park

Die Agora Road, Croydon, 1619

Tel: [phone]

Fax: [phone]

Durban

35 Adrain Road, Windermere,

Durban, South Africa, 4001

Tell: [phone]

Fax: [phone]

creative housewares

20 Tekstiel Street, Parow, Cape Town, 7493, South Africa

P.O. Box 6156 Parow East, 7501, South Africa

[phone] [phone]

Service Centre Helpline: 086 111 5006

www.creativehousewares.co.za

Johannesburg

Unit 25 & 26 San Croy Office Park

Die Agora Road, Croydon, 1619

Tell: [phone]

Fax: [phone]