IM-240XWNE-HC - Ice Maker Hoshizaki - Free user manual and instructions
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USER MANUAL IM-240XWNE-HC Hoshizaki
(original instructions)
NOTICE D'UTILISATION
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Exterior view of a modern stainless steel and black appliance (no visible text or symbols)IM-240DNE-HC
IM-240DNE-HC
IM-240XNE-HC
IM-240DWNE-HC
IM-240XWNE-HC
ENGLISH
IMPORTANT SAFETY INFORMATION ....1
I. INSTALLATION INSTRUCTIONS ....3
- CONSTRUCTION ....3
- LOCATION....3
- ELECTRICAL CONNECTIONS 4
- WATER SUPPLY AND DRAIN CONNECTIONS....4
II. OPERATING INSTRUCTIONS....5
- START UP 5
- PREPARING THE ICEMAKER FOR LONG STORAGE....5
III. MAINTENANCE....6
- CLEANING....6
- BEFORE CALLING FOR SERVICE....7
- DISPOSAL 7
- WARRANTY....8
SPECIFICATIONS....9
FRANCAIS
INFORMATIONS DE SECURITE IMPORTANTES....10
I. CONSIGNES D'INSTALLATION ....12
- CONSTRUCTION 12
- EMPLACEMENT 12
- BRANCHEMENTS ELECTRIQUES....13
- BRANCHEMENTS D'ARRIVEE ET DE VIDANGE D'EAU 13
II. CONSIGNES D'UTILISATION....14
- MISE EN MARCHE....14
- PREPARATION DU DISTRIBUTEUR DE GLACE EN VUE D'UN ENTREPOSAGE DE LONGUE DUREE....14
III. ENTRETIEN ....15
- NETTOYAGE 15
- AVANT D'APPELER UN REPARATEUR ....16
- MISE AU REBUT ....17
- GARANTIE....17
SPECIFICATIONS....18
DEUTSCH
IMPORTANT SAFETY INFORMATION
Throughout this manual, notices appear to bring your attention to situations which could result in death, serious injury, or damage to the unit.
| ▲WARNING | Indicates a hazardous situation which, if not avoided, could result in death or serious injury. |
| ▲CAUTION | Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. |
| NOTICE | Indicates a hazardous situation which, if not avoided, could result in damage to the unit. |
| ▲HYGIENE | Indicates important precautions for hygiene and food safety. |
| IMPORTANT | Indicates important information about the use and care of the unit. |
This icemaker uses HFC-free refrigerant (propane) that is a non-ozone-depleting and environmentally sustainable material having very low global warming potential.
| ⚠WARNING |
| This icemaker contains flammable refrigerant in its cooling unit; installation, handling, servicing and disposal must therefore only be carried out by authorized technicians. |
| The refrigerant contained in this icemaker is flammable and sealed in the refrigeration system. Although the refrigerant does not leak out under normal usage, take utmost care when handling this icemaker so as not to cause any damages to the system. |
| In the case of accidental damage to the refrigeration system causing refrigerant leak:* Do not create a source of ignition in the area.* Do not operate electrical switches or plugs in the area.* Do not use naked flame.* Immediately ventilate the area by opening doors and/or windows.* Call service engineer. |
| IMPORTANT |
| This booklet is an integral and essential part of the product and should be kept and preserved by the user. |
| Please read carefully the guidelines and warnings contained herein as they are intended to provide the user with essential information for the continued safe use and maintenance of the product. In addition, it provides GUIDANCE ONLY to the user on the correct services and site location of the icemaker. |
| Please preserve this booklet for any further consultation that may be necessary. |
| ▲WARNING |
| This is a commercial icemaker, and should be destined only to be used for the purpose for which it has been expressly designed and attached to a suitable storage bin as specified by Hoshizaki.Any other use should be considered improper and therefore dangerous. The manufacturer will not be held liable or responsible for any damage caused by improper, incorrect and unreasonable use. |
| The installation, and relocation if necessary, must be carried out by qualified personnel, in accordance with current regulations, according to the manufacturer's instructions. |
| Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction. |
| Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer. |
| The use of any electrical appliance involves the observance of some fundamental rules. In particular:* Instances of high humidity and moisture increase the risk of electrical short circuits and potential electrical shocks. If in doubt, disconnect the icemaker.* Do not damage the power cord or pull it in order to disconnect the icemaker from the electrical supply network.* If the supply cord is damaged, it must be replaced by a replacement cord available from Hoshizaki Parts/Service Centres.* Do not touch the electrical parts or operate the switches with damp hands.* This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, it can however be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge providing they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.* Children shall not play with the appliance.* Cleaning and user maintenance shall not be made by children without supervision.* Do not attempt to modify the icemaker. Only qualified personnel may disassemble or repair the appliance. |
I. INSTALLATION INSTRUCTIONS
1. CONSTRUCTION

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Top Panel Power Ladder, Air Filter (Air-cooled Model) Front Cover Bin Door Storage Bin Adjustable Legs Top Kit IMD Handle2. LOCATION
| ▲WARNING |
| This icemaker is not intended for outdoor use. |
| The icemaker should not be located next to ovens, grills or other high heat producing equipment. |
| This appliance is not suitable for installation in an area where a water jet could be used. |
| △CAUTION |
| The location should provide a firm and level foundation for the icemaker. |
| NOTICE |
| Do not place anything on top of the icemaker or in front of the louver. |
| IMPORTANT |
| Normal operating ambient temperature should be within 1°C to 40°C. Water connection is cold water only. Operation of the icemaker, for extended periods, outside of these normal temperature ranges may affect production capacity. |
| Allow the clearance specified below for proper air circulation and ease of maintenance and/or service should they be required. |
[Air-cooled model]
Top View

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Up View Rear 30cm Left 15cm ICEMAKER 50cm Right FrontSide View

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Top 30cm Front ICEMAKER 30cm Rear[Water-cooled model]
Top View

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Top view Rear 15cm Left 15cm ICEMAKER 15cm Right FrontSide View

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Top 15cm Front ICEMAKER 15cm RearIn some high humidity environments, condensation may form inside the machine and drip onto the floor. Do not install where the floor can be affected by water.
Avoid prolonged exposure of the appliance to direct sunlight.
3. ELECTRICAL CONNECTIONS
WARNING
THIS APPLIANCE MUST BE EARTHED
This icemaker requires an earth that meets the national and local electrical code requirements.
Disconnect the main power supply before any maintenance, repairs or cleaning is undertaken.
* The main control box fuse is rated at 5A and should only be replaced by a qualified service engineer.
* Usually an electrical permit and services of a licensed electrician are required.
For the U.K. and the Republic of Ireland only
* The wires in the mains lead are coloured in accordance with the following code:
Green & Yellow = Earth
Blue = Neutral
Brown = Live
As the colours of the wire in the mains lead of this appliance may not correspond with the coloured markings identifying the terminals in your plug, proceed as follows:
The wire which is coloured Green-and-Yellow must be connected to the terminal in the plug which is marked with the letter E or by the symbol 12 or coloured Green or Green-and-Yellow. The wire which is coloured Blue must be connected to the terminal which is marked with the letter N or coloured Black. The wire which is coloured Brown must be connected to the terminal which is marked with the letter L or coloured Red.
* Should the socket outlets in the installation site not be suitable for the plug supplied with your product, the plug must be removed (cut off if it is moulded on plug) and an appropriate plug fitted.
If the non-rewirable plug has been cut from the power supply cord, it must be disposed of. There should be no attempt to reuse it. Inserting such a plug into a socket elsewhere presents a serious risk of electrical shock.
* The non-rewirable plug must never be used without a fuse cover being fitted.
The correct replacement for the detachable fuse cover is identifiable from the manufacturer's reference number stamped on the plug.
Supply of replacement fuse covers can be obtained from Hoshizaki Parts/Service Centres.
Fuses should be rated at 13A and approved to BS 1362.
4. WATER SUPPLY AND DRAIN CONNECTIONS
WARNING
Connect to potable cold water supply only.
* The connections to the mains water supply must be made in accordance with the countries' current requirements of the Water Supply or Water Fittings Regulations.
* Icemaking water must be potable water. Where scaling can be caused by water quality:
- Installation of an external filter or softener is recommended. Contact your local water treatment professional or Hoshizaki service agent.
- Change to the "full drain flush" mode is recommended. Contact your local Hoshizaki service agent.
* A plumbing permit and services of a licensed plumber may be required in some areas.
II. OPERATING INSTRUCTIONS
CAUTION
Do not step into the storage bin, or put your hands into the back of the storage bin or the ice chute on top of the storage bin. Ice may drop off the icemaker, a hard block of ice may suddenly break down, or the icemaking mechanism may suddenly move, resulting in injury.

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Storage Bin Ice ChuteNOTICE
All parts are factory-adjusted. Improper adjustments may result in failure.
If the unit is turned off, wait for at least 3 minutes before restarting the icemaker to prevent damage to the compressor.
AHYGIENE
This icemaker is designed to produce edible ice. To keep the icemaker hygienic:
* Wash your hands before removing ice. Use the plastic scoop provided (accessory).
* The storage bin is for ice use only. Do not store anything else in the bin nor use other electrical appliances in the bin.
* Clean the storage bin before use (see "III. 1. CLEANING").
* Keep the scoop clean. Clean it by using a neutral cleaner and rinse thoroughly.
* Close the door after removing ice to prevent entrance of dirt, dust or insects into the storage bin.
1. START UP
The installer will normally commission the icemaker to start the automatic icemaking process. To ensure continuous operation, make sure that:
* The water supply tap is on, and
* The icemaker is connected to the power supply.
2. PREPARING THE ICEMAKER FOR LONG STORAGE
NOTICE
This icemaker will not work at subfreezing temperatures. To prevent damage to the water supply line, drain the icemaker when air temperature is below zero.
AHYGIENE
When shutting down the icemaker for two or more days, drain the icemaker to prevent contamination in the water circuit.
1) Unplug the icemaker or disconnect the power supply.
2) Close the water supply tap, and remove the inlet hose.
3) Remove all ice from the storage bin, and clean the bin.
4) Ask for draining of the icemaker by professional qualified personnel.
III. MAINTENANCE
1. CLEANING
| ▲WARNING |
| Before carrying out any cleaning or maintenance operations, unplug the icemaker from the electrical supply network. |
| This appliance must not be cleaned by use of a water jet. |
| ▲CAUTION |
| When using a neutral cleaner or sodium hypochlorite, thoroughly read and understand the instructions provided to prevent potential health problems. |
| NOTICE |
| Ask a trained service person to clean and sanitise the icemaker water system at least twice a year and to check and clean the condenser at least once a year. |
| To prevent possible damage, do not clean the plastic parts with water above 40°C or in a dishwasher. |
[a] Machine and Bin Exterior
Wipe the exterior at least once per week with a clean, soft cloth. Use a damp cloth containing a neutral cleaner to wipe off grease or dirt.
[b] Scoop and Storage Bin Handle Cleaning/Sanitisation (Daily)
1) Either mix 1 litre of water with 4 ml of 5.25% sodium hypochlorite solution in a suitable container, or the recommended Hoshizaki sanitiser as directed.
2) Soak the scoop in the solution for more than 3 minutes. Rinse thoroughly, and shake to remove surplus liquid.
Note: Using a cloth to dry may re-contaminate.
3) Use a neutral cleaner to wash the storage bin handle. Rinse thoroughly.
4) Soak a clean cloth with the sanitising solution, and wipe the handle. Use fresh water and a clean cloth to rinse/dry.
[c] Storage Bin Interior Cleaning/Sanitisation (Weekly)
Note: Hoshizaki recommends various types of storage bin for the icemaker which vary in size and design. The following instructions are therefore for general guidance only. Thumbscrew
1) Open the storage bin door, and remove all ice.
2) Remove the thumbscrews securing the baffle.
3) Remove the baffle from the bin.
4) Wash the bin liner and baffle with a neutral non-abrasive cleaner. Rinse thoroughly.
5) Either mix 5 litres of water with 18 ml of 5.25% sodium hypochlorite solution in a suitable container, or the recommended Hoshizaki sanitiser as directed.
6) Soak a clean sponge or cloth with the solution, and wipe the bin liner surfaces and baffle.
7) Refit the baffle and thumbscrews. Wipe the surface of the bin door and thumbscrews with the solution. Close the bin door.
8) The remaining solution can be used to sanitise utensils.
Note: Do not wipe dry or rinse after sanitising, but allow to air dry.
![Hoshizaki IM-240XWNE-HC - [c] Storage Bin Interior Cleaning/Sanitisation (Weekly) - 1](/content/2026/04/678055/images/e584520e2eae885e976eae11604830c91f66a306c4eb00302cd051d853c6d787.jpg)
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e d Baffle[d] Air Filter (Air-Cooled Model Only)
Plastic mesh air filters remove dirt or dust from the air, and keep the condenser from getting clogged. If the filters get clogged, the icemaker's performance will be reduced. Remove and clean the air filter(s) at least twice per month:
1) Slide the air filter off the louver.
2) Clean the air filter by using a vacuum cleaner. When severely clogged, use warm water and a neutral cleaner to wash the air filter.
3) Rinse and dry the air filter thoroughly.
| NOTICE |
| After cleaning, be sure to place the air filter back in position. |
![Hoshizaki IM-240XWNE-HC - [d] Air Filter (Air-Cooled Model Only) - 1](/content/2026/04/678055/images/56b1685b4551a850d713cac57f3afcf8d13e6bec8bcc0929ea87f00319a0098f.jpg)
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Air Filter Louver2. BEFORE CALLING FOR SERVICE
| ▲WARNING |
| Do not damage the refrigerant circuit. |
[a] Error Code Indication
If the error code "E" is indicated on the display, before calling for service, check the following.
| Code | Remedy |
| E1 | Freeze error. Unplug unit and plug it back in after 3 minutes. Clean air filter (air-cooled model). Lower ambient temperature or ensure adequate clearance around unit (see "I. 2. LOCATION"). If error persists, call for service. |
| E2 | Defrost error. Unplug unit and plug it back in after 3 minutes. If error persists, call for service. |
| EE | Other error. Unplug unit and plug it back in after 3 minutes. Clean air filter (air-cooled model). Check for water failure or closed water supply tap. Lower ambient temperature or ensure adequate clearance around unit (see "I. 2. LOCATION"). If error persists, call for service. |
| EF | Possible gas leak. Do not touch the unit. Ventilate the area and immediately call for service. |
[b] No Error Code Indication
If the icemaker does not work properly or does not work at all and no error code is indicated on the display, before calling for service, check that:
* The power is supplied to the unit.
* The water is turned on.
* The air filter is clean (air-cooled model).
* The cooling water circuit has a proper flow (water-cooled model).
For further assistance or advice, contact your local Hoshizaki service agent.
[c] Alarm Code Indication
If the alarm code A1 or A2 appears, the gas sensor may be defective. Contact your local Hoshizaki service agent.
3. DISPOSAL
Comply with local regulations regarding disposal of this appliance and its refrigerant gas. Before you scrap the appliance, take off the door to prevent children trapped.
Correct disposal of this product:
This marking indicates that this product should not be disposed with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmental safe recycling.

4. WARRANTY
Hoshizaki warrants to the original owner/user that all Hoshizaki branded products shall be free of defects in material and/or workmanship for the duration of the “warranty period”. The warranty shall be effective for two years from the date of installation. Hoshizaki’s liability under the terms of the warranty are limited and shall exclude routine servicing, cleaning, essential maintenance and/or repairs occasioned by misuse and installations not in accordance with Hoshizaki guidelines.
Warranty repairs should be completed by an approved Hoshizaki dealer or service agency using genuine Hoshizaki components.
To obtain full details of your warranty and approved service agency, please contact your dealer/supplier, or the nearest Hoshizaki Service office:
Europe, Middle East, Africa
Hoshizaki UK - UK, Ireland
TEL: +44 845 456 0585
FAX: +44 132 283 8331
uksales@hoshizaki.uk
Hoshizaki Middle East - Middle East
TEL: +971 48 876 612
FAX: +971 48 876 613
sales@hoshizaki.ae
Hoshizaki Deutschland - Germany, Switzerland, Austria,
Poland, Czech Republic, Slovakia
TEL: +49 5121 697370
FAX: +49 5121 6973719
Hoshizaki Benelux - Netherlands, Belgium, Luxembourg
TEL: +31 85 018 83 70
info@hoshizaki.nl
Hoshizaki France - France
TEL: +33 1 48 63 93 80
FAX: +33 1 48 63 93 88
info@hoshizaki.fr
Hoshizaki Italia - Italy
TEL: +39 344 0616467
TEL: +39 348 3022156
info@hoshizaki.it
Hoshizaki Iberia - Spain, Portugal
TEL: +34 93 478 09 52
FAX: +34 93 478 08 00
info@hoshizaki.es
Hoshizaki Europe B.V. - all other countries within Europe and Africa
TEL: +31 20 6918499
FAX: +31 20 6918768
sales@hoshizaki.nl
Asia, Oceania
Hoshizaki Singapore
TEL: +65 6225 2612
FAX: +65 6225 3219
sales@hoshizaki.com.sg (Sales)
serviceadmin@hoshizaki.com.sg (Technical support)
Hoshizaki Hong Kong
TEL: +852 2866 2108
FAX: +852 2866 2109
Hoshizaki Taiwan
TEL: +886 2 2706 8818
FAX: +886 2 2708 7999
Hoshizaki Lancer
TEL: +61 8 8268 1388
FAX: +61 8 8268 1978
SPECIFICATIONS
| Model IM-240DNE-HC IM-240XNE-HC | ||
| Type Air-cooled, cube ice Air-cooled, cube ice | ||
| Power Supply 1 phase 220 - 240V 50Hz 1 phase 220 - 240V 50Hz | ||
| Electric Consumption 930W 930W | ||
| Ice Production per 24h 195kg (5mm) / 210kg (15mm)(ambient temp 10°C, water temp 10°C) | 195kg (5mm) / 210kg (15mm)(ambient temp 10°C, water temp 10°C) | |
| Dimensions 1084mm(W) x 700mm(D) x 500mm(H) 1082mm(W) x 697mm(D) x 485mm(H) | ||
| Refrigerant R290, 147g R290, 147g | ||
| Insulation Foam Blowing Agent N/A N/A | ||
| Weight | Net: 88kg (Gross: 101kg) | Net: 84kg (Gross: 98kg) |
| Ambient Temp | 1 - 40°C | 1 - 40°C |
| Water Supply Temp | 5 - 35°C | 5 - 35°C |
| Water Supply Pressure | 0.07 - 0.8 MPa (0.7 - 8 bar) | 0.07 - 0.8 MPa (0.7 - 8 bar) |
| Voltage Range | Rated voltage ± 6% | Rated voltage ± 6% |
| Model IM-240DWNE-HC | IM-240XWNE-HC | |
| Type Water-cooled, cube ice | Water-cooled, cube ice | |
| Power Supply 1 phase 220 - 240V | 50Hz 1 phase 220 - 240V 50Hz | |
| Electric Consumption 835W 835W | ||
| Ice Production per 24h 190kg (5mm) / 205kg (15mm)(ambient temp 10°C, water temp 10°C) | 190kg (5mm) / 205kg (15mm)(ambient temp 10°C, water temp 10°C) | |
| Dimensions 1084mm(W) x 700mm(D) x 500mm(H) 1082mm(W) x 697mm(D) x 485mm(H) | ||
| Refrigerant R290, 147g R290, 147g | ||
| Insulation Foam Blowing Agent N/A N/A | ||
| Weight | Net: 87kg (Gross: 100kg) | Net: 83kg (Gross: 98kg) |
| Ambient Temp | 1 - 40°C | 1 - 40°C |
| Water Supply Temp | 5 - 35°C | 5 - 35°C |
| Water Supply Pressure | 0.07 - 0.8 MPa (0.7 - 8 bar) | 0.07 - 0.8 MPa (0.7 - 8 bar) |
| Voltage Range | Rated voltage ± 6% | Rated voltage ± 6% |
Note: The above specifications are for the representative models.
INFORMATIONS DE SECURITE IMPORTANTES
Marron = Sous tension
Hoshizaki France - France
sales@hoshizaki.com.sg (Vendite)
serviceadmin@hoshizaki.com.sg (Assistenza tecnica)
Hoshizaki Hong Kong
TEL: +852 2866 2108
FAX: +852 2866 2109
Hoshizaki Taiwan
TEL: +886 2 2706 8818
FAX: +886 2 2708 7999
Hoshizaki Lancer
TEL: +61 8 8268 1388
FAX: +61 8 8268 1978
SPECIFICHE