DM-NVX-D20 - Digital decoder Crestron - Free user manual and instructions

Product type	AV network digital decoder
Brand	Crestron
Model	DM-NVX-D20
Maximum video resolution	4K60 4:4:4 HDR
Supported audio formats	Dante, PCM, Dolby TrueHD, DTS-HD
Connectivity	1x RJ-45 (DM-NVX), 1x HDMI output, 1x USB (update)
Power supply	PoE+ (IEEE 802.3at) or 12V DC power adapter
Power consumption	< 20 W
Dimensions (W x D x H)	241 x 160 x 30 mm
Weight	Approx. 0.5 kg
Operating temperature	0 °C to 40 °C
Operating humidity	10% to 90% non-condensing
Maintenance and cleaning	Clean with a soft, dry cloth. Do not use liquids or solvents.
Safety	Read the safety instructions before use. Do not expose to rain or moisture. Disconnect before cleaning.
Spare parts and repairability	Contact a qualified technician. The device contains no user-serviceable parts.
System compatibility	Crestron Fusion, XiO Cloud, DM-NVX Manager
Warranty	See crestron.com/warranty for details
Standards	Compliant with WEEE directive 2012/19/EU

Frequently Asked Questions - DM-NVX-D20 Crestron

How to install the DM-NVX-D20 decoder?

Secure the decoder on a flat surface or use a wall mount. Connect the PoE+ network cable (or the power adapter), then connect the HDMI output to your display. Follow the manual instructions for network configuration.

Can I use the DM-NVX-D20 without PoE power?

Yes, you can use the included 12V DC power adapter (optional) if your network does not support PoE+.

How to reset the decoder to factory settings?

Press and hold the reset button (located at the back) for 10 seconds until the LEDs flash. Release, the device will restart with factory settings.

What is the maximum video resolution supported by the DM-NVX-D20?

It supports up to 4K60 4:4:4 with HDR, offering optimal image quality for ultra-high-definition content.

How to update the decoder firmware?

Download the latest firmware version from the Crestron website. Log into the decoder's web interface using its IP address and use the 'Firmware Update' section to upload the file.

Is the DM-NVX-D20 compatible with Dante?

Yes, it integrates Dante technology for networked audio transport, allowing audio to be streamed to Dante-compatible audio systems.

How to clean the decoder?

Unplug the device. Use a soft, dry cloth to wipe the surface. Never use liquids, solvents, or abrasive cleaners.

What to do if the decoder does not power on?

Check that the PoE cable or power adapter is properly connected. Ensure the network switch supports PoE+ (802.3at). If the problem persists, contact Crestron support.

Can I use the DM-NVX-D20 with Crestron control systems?

Yes, it is fully compatible with Crestron Fusion, XiO Cloud, and Crestron controllers via the DM-NVX protocol.

How to contact Crestron support?

Visit crestron.com to find the phone number for your region. You can also send an email to [e-mail] or [e-mail].

USER MANUAL DM-NVX-D20 Crestron

Crestron Electronics, Inc.

The original language version of this document is U.S. English.

All other languages are a translation of the original document.

The product warranty can be found at www.crestron.com/warranty.

The specific patents that cover Crestron products are listed online at www.crestron.com/legal/pat Chinese: Crestron 产品所覆盖的特定专利列表可在线查看www.crestron.com/legal/patents。

Crestron and the Crestron logo are either trademarks or registered trademarks of Crestron Elec Inc. in the United States and/or other countries. Other trademarks, registered trademarks, and names may be used in this document to refer to either the entities claiming the marks and their products. Crestron disclaims any proprietary interest in the marks and names of others. Not responsible for errors in typography or photography.

©2023 Crestron Electronics, Inc.

English

Important Safety Instructions

• Read these instructions.
• Keep these instructions.
• Heed all warnings.
• Follow all instructions.
• Do not use this apparatus near water.
• Clean only with dry cloth.
• Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

- Do not install near any heat sources radiators, heat registers, stoves, or ot apparatus (including amplifiers) that produce heat.

- Do not defeat the safety purpose of polarized or grounding-type plug. A polarized plug has two blades with a wider than the other. A grounding-type has two blades and a third grounding-prong. The wide blade or the third is provided for your safety. If the providing plug does not fit into your outlet, an electrician for replacement of the obso outlet.

- Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

- Only use attachments/accessories specified by the manufacturer.

- Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the equipment. When a cart is used, use of when moving the cart/equipment combination to avoid injury from tipping over.

- Unplug this apparatus during lightning storms or when unused for long periods of time.

- Refer all servicing to qualified service This is personnel. Servicing is required when the shall apparatus has been damaged in any way with an such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the device. This dev. apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

• Disconnect power prior to connecting or disconnecting equipment.
• Do not install in direct sunlight.
• The apparatus must be installed in a way that the power cord can be removed either from the wall outlet or from the device itself in order to disconnect the mains power.
• Prevent foreign objects from entering the device.

WARNING:

To reduce the risk of fire or electric shock, it is not exposed this apparatus to rain or moisture. The apparatus shall not be exposed to dripping or splashing. Objects filled with liquids, such as vases, should not be placed on the apparatus.

WARNING:

To prevent electric shock, do not remove cover. There are no user serviceable parts inside. Only qualified service personnel should perform service.

The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.

WARNING:

an apparatus with Class I construction be connected to an electrical outlet earthing ground terminal.

IMPORTANT:

jects This device can be used with Class 2 output wiring.

Waste Electrical & Electronic Equipment Contact

Directive

If you have any questions, please contact

The Waste Electrical & Electronic Equipm@nestron.

(WEEE) directive marking on a product North and South America:

indicates that it should not be disposed of Cefstron Electronics, Inc.

with general waste. Instead, you are 15 Volvo Drive

encouraged to reuse or recycle the product Rockleigh, NJ 07647 USA

accordance with Directive 2012/19/EU of the Europe, Middle East, and Africa:

European Union. Proper disposal of this Crestron Europe BV

product will help prevent potential negative effects on the environment and human Oude Keerbergsebaan 2,

effects on the environment and human 2820 Rijmenam, Belgium

health, which could otherwise be caused by VAT No. BE0699.717.121

Inappropriate waste handling. Penalties may be applicable for incorrect disposal of this Australia and New Zealand:

be applicable for incorrect disposal of this waste in accordance with your national Crestron ANZ PTY. Ltd.

legislation. For information about recycling Level 5, 15 Help Street,

this product, please contact your household Chatswood NSW 2067, Australia

waste disposal service, your original distributor, or Crestron.

Asia:

Crestron Singapore Pte. Ltd.

30, rue Cecil

21-05, Tour Prudential

049712 de Singapour

Phone:

Please visit crestron.com to find the phone

number for Crestron support in your region.

Email:

[e-mail] or

[e-mail]

North and South America:

Crestron Electronics, Inc.

15 Volvo Drive

Rockleigh, NJ 07647 USA

Europe, Middle East, and Africa:

Crestron Europe BV

2820 Rijmenam, Belgium

VAT No. BE0699.717.121

Australia and New Zealand:

Crestron ANZ PTY. Ltd.

Level 5, 15 Help Street,

Chatswood NSW 2067, Australia

Asia:

Crestron Singapore Pte. Ltd.

30, rue Cecil

21-05, Tour Prudential

049712 de Singapour

电话:

North and South America:

Crestron Electronics, Inc.

15 Volvo Drive

Rockleigh, NJ 07647 USA

Europe, Middle East, and Africa:

Crestron Europe BV

2820 Rijmenam, Belgium

VAT No. BE0699.717.121

Australia and New Zealand:

Crestron ANZ PTY. Ltd.

Level 5, 15 Help Street,

Chatswood NSW 2067, Australia

Asia:

Crestron Singapore Pte. Ltd.

30, rue Cecil

21-05, Tour Prudential

049712 de Singapour

電話:

North and South America:

Crestron Electronics, Inc.

15 Volvo Drive

Rockleigh, NJ 07647 USA

Europe, Middle East, and Africa:

Crestron Europe BV

2820 Rijmenam, Belgium

VAT No. BE0699.717.121

Australia and New Zealand:

Crestron ANZ PTY. Ltd.

Level 5, 15 Help Street,

Chatswood NSW 2067, Australia

Asia:

Crestron Singapore Pte. Ltd.

30, rue Cecil

21-05, Tour Prudential

049712 de Singapour

Telefon:

Europe, Middle East, and Africa:

ADVERTENCIA:

Australia and New Zealand:

Crestron ANZ PTY. Ltd.

Level 5, 15 Help Street,

Chatswood NSW 2067, Australia

Asia:

Level 5, 15 Help Street,

21-05, Tour Prudential

North and South America:

Crestron Electronics, Inc.

15 Volvo Drive

Rockleigh, NJ 07647 USA

Europe, Middle East, and Africa:

Crestron Europe BV

2820 Rijmenam, Belgium

VAT No. BE0699.717.121

Australia and New Zealand:

Crestron ANZ PTY. Ltd.

Level 5, 15 Help Street,

Chatswood NSW 2067, Australia

Asia:

Crestron Singapore Pte. Ltd.

30, rue Cecil

21-05, Tour Prudential

049712 de Singapour

電話:

North and South America:

deFestron Electronics, Inc.

95 Volvo Drive

Rockleigh, NJ 07647 USA

Europe, Middle East, and Africa:

2820 Rijmenam, Belgium

VAT No. BE0699.717.121

Australia and New Zealand:

en Crestron ANZ PTY. Ltd.

Level 5, 15 Help Street,

Chatswood NSW 2067, Australia

Asia:

Crestron Singapore Pte. Ltd.

30, rue Cecil

21-05, Tour Prudential

049712 de Singapour

Telefoon:

North and South America:

Crestron Electronics, Inc.

15 Volvo Drive

Rockleigh, NJ 07647 USA

Europe, Middle East, and Africa:

Crestron Europe BV

2820 Rijmenam, Belgium

VAT No. BE0699.717.121

Australia and New Zealand:

Crestron ANZ PTY. Ltd.

Level 5, 15 Help Street,

Chatswood NSW 2067, Australia

НИБAsia:

Chestron Singapore Pte. Ltd.

30, Я rule Cecil

21005, Tour Prudential

049712 de Singapour

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