PHENOM iQ+ - Pool POLARIS - Free user manual and instructions

USER MANUAL PHENOM iQ+ POLARIS

Robotic Pool Cleaner

Models: ALPHA ^TM iQ+, ALPHA iQ

VRX ^TM iQ+, VRX iQ

PHENOM™ iQ+

TYPE EC27--

WARNING

WARNING – For anything other than the routine cleaning and maintenance described in this guide, this product must be serviced by a qualified professional with sufficient experience in pool equipment installation and maintenance so that all of the instructions in the product's complete installation and operations manual can be followed exactly. All safety instructions in the complete manual must be followed explicitly in order to prevent injury hazards. Improper installation and/or operation may void the warranty. Never turn the cleaner on unless it is fully submerged in the water. Doing so may void the warranty and may cause severe damage to the cleaner motors.

FCC Statement

This device complies with Part 15 of the FCC Rules and IC license-exempt RSS standard. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on, the user is encouraged to try to correct interference by one or more of the following measures:

— Reorient or relocate the receiving antenna.
— Increase the separation between the equipment and receiver.
— Connect the equipment into an outlet on circuit different from that to which the receiver is connected.
— Consult the dealer or an experienced radio/TV technician for help.

CAUTION

Any changes or modifications not expressly approved by the part responsible for compliance could void the user's authority to operate the equipment.

NOTE: This device complies with FCC and IC RF radiation exposure limits set forth for general population. This device must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

THANK YOU FOR PURCHASING THE POLARIS CLEANER.

YOUR POLARIS ROBOTIC CLEANER HAS BEEN DESIGNED AND MANUFACTURED TO BE EASILY INSTALLED AND TO PROVIDE LOW MAINTENANCE OPERATION. PRIOR TO INSTALLING YOUR NEW POLARIS CLEANER, PLEASE DO THE FOLLOWING:

1) Complete and return the warranty registration card.
2) Record your purchase information on the spaces provided below.
3) Attach your invoice (or a copy) to this page.

Taking these steps will help ensure prompt warranty service, should it be required. If service is required, please contact your original dealer. If the original dealer does not perform warranty service, please visit polarispool.com to locate an independent service company near you. If you are unable to locate a service company, please call our Technical Support department at 1.800.822.7933.

RECORD YOUR POLARIS CLEANER DATA HERE:

Date of Purchase ____ Purchased From ____ Serial Number: ____

(located on robot-head)

City ____ State/Province ____ Zip/Postal Code ____

Table of Contents

Section 1. Important Safety Instructions......4

Section 2. Cleaner Specifications ....5

Section 3. Getting Started....5

3.1 Contents....5
3.2 Connect to a Power Source....5

Section 4. General Cleaner Operation ......7

4.1 Install and Submerge the Cleaner....7
4.2 Using the Control Box......8
4.3 Start / Stop Cleaning and Adjust Cleaning Time....9
4.4 Lift System 10

Section 5. Installing iAquaLink ^® ....10

5.1 Download the App ....10
5.2 Sign Up and Log In 10
5.3 Add to Mobile App System....11

Section 6. iAquaLink ^® Control .....11

6.1 iAquaLink Control Home Screen....11
6.2 Start / Stop Cleaning and Adjust Cleaning Time....12
6.3 Set Cleaning Mode.....12

6.4 Remote Control....12
6.5 Lift System....12
6.6 Program or Cancel Cleaning Schedules (not available on all models)....13
6.7 Temperature Display (not available on all models)....13
6.8 LED Lights....13
6.9 In-App Error Messages and Troubleshooting....13
6.10 System Settings....13

Section 7. Maintenance....14

7.1 Cord Tangling....14
7.2 Clean the Filter Canister....15
7.3 Store the Cleaner When Not in Use .....16
7.4 Replacing Worn Parts 16
7.5 Spare Parts....19

Section 8. Troubleshooting .....20

8.1 Error Codes....20
8.2 General Troubleshooting....21
8.3 Dismissing an Error Code ......22
8.4 iAquaLink Troubleshooting......22

Section 1. Important Safety Instructions

READ AND FOLLOW ALL INSTRUCTIONS

Please read through the entire manual before installing your new robotic pool cleaner. The cleaner must be installed and operated as specified.

WARNING

Failure to comply with the following warnings can result in permanent injury, electrocution or death.

PREVENT ELECTRICAL SHOCK

To reduce risk of electrical shock:

• Connect unit to receptacle protected by a ground fault circuit interrupter (GFCI). Such a GFCI receptacle should be provided by a qualified installer and should be tested on a routine basis. To test the GFCI, push the test button. The GFCI should interrupt power. Push the reset button. Power should be restored. If the GFCI fails to operate in this manner, the GFCI is defective. If the GFCI interrupts power to the pump without the test button being pushed, a ground current is flowing, indicating the possibility of an electric shock. Do not use this product. Disconnect the cleaner and have the problem corrected by a qualified service representative before using.
• Per the United States National Electrical Code ^ (NEC ^ ), keep the control box at least five (5) feet from the edge of the (pool/spa) water. In Canada, the Canadian Electrical Code (CEC) requires a minimum distance of 3 m (10 ft) to be maintained between the pool edge and the control box. Never submerge the control box.
• Do not enter pool while the cleaner is in water.
• Do not bury cord. Locate cord so as to prevent it from being damaged by lawn mowers, hedge trimmers and other equipment.
• To reduce the risk of electrical shock, do not use the robotic cleaner or control box if the cord is worn or damaged. Contact Zodiac Pool Systems LLC. Technical Support immediately for proper servicing and replacement of the damaged cord.
• Double insulation—For continued protection against possible electric shock, use only identical replacement parts when servicing. Do not attempt repair of the robotic cleaner, control box, power cord, or floating cable.
  • NEVER OPEN CONTROL BOX.
• DO NOT USE AN EXTENSION CORD TO CONNECT THE UNIT TO ELECTRIC SUPPLY; PROVIDE A PROPERLY LOCATED GFCI RECEPTACLE. THE CONTROL BOX SHOULD BE PLUGGED INTO THE GFCI RECEPTACLE BOX.

PREVENT CHILD INJURY AND DROWNING

• To reduce the risk of injury, do not permit children to operate this product.
• Do not let anyone, especially small children, sit, step, lean, or climb on any equipment installed as part of your pool's operational system.

CAUTION

Failure to comply with the following warnings could cause damage to pool equipment or personal injury.

• The cleaner must be installed and operated as specified.
• This product is intended for use with permanently-installed pools. Do not use with storable pools. A permanently-installed pool is constructed in or on the ground or in a building such that it cannot be readily disassembled for storage. A storable pool is constructed so that it is capable of being readily disassembled for storage and reassembled to its original integrity.
• Clean the filter canister in the cleaner after each use.
• Do not use the product in your pool if the water temperature is above 95^ (35°C) or below 55^ (13°C).

USE OF THE ROBOTIC CLEANER IN A VINYL LINER POOL

- Certain vinyl liner patterns are particularly susceptible to rapid surface wear of pattern removal caused by objects coming into contact with the vinyl surface, including pool brushes, pool toys, floats, fountains, chlorine dispensers, and automatic pool cleaners. Some vinyl liner patterns can be seriously scratched or abraded simply by rubbing the surface with a pool brush. Ink from the pattern can also rub off during the installation process or when it comes into contact with objects in the pool. Zodiac Pool Systems LLC is not responsible for, and the Limited Warranty does not cover, pattern removal, abrasion or markings on vinyl liners.

SAVE THESE INSTRUCTIONS

Section 2. Cleaner Specifications

Technical Specifications

The general specifications for the cleaner are as follows:

Control Box Supply Voltage	100-125 VAC, 60 Hz
Supply Voltage 30 V DC
Installed Load 150 W max
Cable Length	60 ft (18 m) or 70 ft (21 m) depending on model
Cleaner Size (WxDxH)	16.9 x 18.9 x 10.6 in.(43 x 48 x 27 cm)
Weight of Cleaner 21 lbs. (9.5 kg)
Packed Weight 42 lbs. (19 kg)
Filtration Single filter canister
Cycle Lengths Variable programming

The cleaner is a double-insulated product.

A double-insulated electrical appliance is one which has been designed in such a way that it does not require a safety connection to ground. The basic requirement for double-insulation is that no single failure can result in dangerous voltage becoming exposed so that it might cause an electric shock and that this is achieved without relying on an earthed (grounded) metal casing. This is achieved by having two (2) layers of insulating material surrounding live parts or by using reinforced insulation. Therefore, devices having double-insulated construction, such as this cleaner, do not utilize a grounded (three-prong) cord/plug.

Section 3. Getting Started

3.1 Contents

The packaging should contain the following items:

• Robotic cleaner and floating cable
• Control box

3.2 Connect to a Power Source

WARNING

Failure to comply with the following warnings can result in permanent injury, electrocution or drowning.

PREVENT ELECTRICAL SHOCK

U.S.: Per NEC ^® requirements, keep the control box at least 5 ft. (1.5 m) from the edge of the pool.

CANADA: Per CEC requirements, keep the control box at least 3 m (10 ft) from the edge of the pool.

Only connect the control box to a receptacle protected by a ground fault circuit interrupter (GFCI). Contact a certified electrician if you cannot verify that the receptacle is protected by a GFCI.

Do not use an extension cord to connect the control box.

Do not allow anyone to swim while the cleaner is in the pool.

The control box is water-resistant, not waterproof. In order to prevent electrocution, never submerge the control box or leave exposed to inclement weather.

1. Unscrew the protective cap for the floating cable from the side of the control box by turning counter-clockwise.

Line drawing of a mobile device with a rotary knob and directional arrows indicating rotation (no text or symbols)

Figure 1. Remove Protective Cap

1. Grip the notched end of the floating power cable, insert into the control box, and turn clockwise to tighten.

2. Plug the control box directly into a GFCI outlet. DO NOT use an extension cord.

Line drawing of a medical device with a coiled cable and directional arrows indicating rotation (no text or symbols)

Figure 2. Connect Floating Cable

NOTE: To avoid damaging the power cable, do not try to twist the entire cable housing.

Diagram illustrating hand turning process with labeled arrows and checkmark, showing rotational movement and adjustment steps

NOTE: To avoid exposing the power cable connector pins to water, be sure the connector is screwed in all the way and there is no gap.

X

Section 4. General Cleaner Operation

CAUTION

To prevent damage to the cleaner, to adhere to the following guidelines:

• Remove the cleaner from the pool after the cleaning cycle is completed.
• Store out of direct sunlight or inclement weather.
• Never lift the cleaner out of the pool by the floating cable.
• Take additional care when lifting the cleaner out of the pool. It becomes heavier when filled with water.
• Always remove the cleaner from pool when super chlorinating or adding acid.
• Do not handle cleaner while it is in operation.

IMPORTANT

• Always fully submerge the cleaner head before you begin operation.
• Clean the filter canister after each cleaning cycle.
• Do not leave your cleaner in the pool on a permanent basis.
• At the end of each cycle, remove the cleaner from the pool.
• Start at the cleaner head and untangle any coils in the cable before storing the cleaner.

The robotic cleaner includes a safety feature that automatically stops the cleaner if a cleaning cycle starts but it is not submerged in water. For pools equipped with a beach area, this safety feature is programmed to drive the cleaner in reverse and back into the pool when the impeller is out of the water.

WARNING

• Do not use an extension cord.
• Do not enter pool while the robotic cleaner is in water.

4.1 Install and Submerge the Cleaner

1. With the control box plugged into a GFCI outlet, spread the floating cable across the pool deck until you reach the middle of the pool length.

2. At the center point, submerge the cleaner in the pool and hold in the vertical position to release any air trapped inside.

Illustration of a robotic device with two wheels and a downward arrow, positioned on a surface (no text or symbols)

Figure 3. Submerge the Cleaner Vertically

1. Ensure the unit sinks to the bottom of the pool and does not float.

2

Figure 4. Cleaner Sinking to the Bottom of the Pool

1. Place only enough floating cable in the water to reach the farthest end of your pool from the central point. Spread out the floating cable ensuring there are no kinks or coils in the cable.

NOTE: For optimal patterning and reduced tangling, the floating cable should enter the water near the middle of the pool length. Only place enough cable in the water to reach the farthest point in the pool.

Not Recommended Cleaner Cleaner Caddy / Control Box Recommended Entry Point Max Floating Cable Length WARNING Do not use an extension cord.

Figure 5. Pool Entry Point for Optimal Patterning

4.2 Using the Control Box

The control box can be used to initiate basic cleaning features and to connect the device to home Wi-Fi. For more information on connecting your cleaner to Wi-Fi, see section Installing iAquaLink®.

Polaris SAPR SMART 50 MODE 8:3:9.9 START STOP Lip System ZAQUALINK® FOR TECHNICAL SUPPORT (6400-8000) 7600

POUER SMART MODE 9:30:00 START STOP OFF START SET Day 2 Days 3 Days Polaris® AquaLabs® CONTROL For technical support call:500-800-7553

ALPHA™ iQ+ / VRX™ iQ+ / PHENOM™ iQ+ VRX iQ / ALPHA iQ

POWER	Control box receiving power
	Start/Stop cleaning
	Select cleaning mode
	Waterline (45 min) Waterline only
	Quick Clean (1 h 15 min) Floor only
	SMART Cycle(Calculate custom clean duration)Floor, Wall, Waterline
	Deep Clean (2 h 45 min)Floor, Walls, Waterline, High Intensity
	Dirty canister indicator
	Remove cleaner from the pool
	+ / - 15 minute increments
	Initiate connection and set upiAquaLink®control
	Bluetooth®light indicator status:BLINKING - searching for signalSOLID - paired with phone
	Wi-Fi light indicator status:BLINKING - connected to routerSOLID - connected to the internet
	Set recurring cleaning:Every: Day, 2 Days, or 3 Days

* not available on all models

4.3 Start / Stop Cleaning and Adjust Cleaning Time

The factory default cleaning mode is SMART Cycle (Floor, Wall, Waterline).

The first use of SMART Cycle (duration: 2:30), will automatically calculate the cleaner's optimal cleaning time for your pool. After the initial SMART Cycle calculation, the optimal cleaning time is saved for future use.

To recalculate the SMART Cycle setting, press and hold the START/STOP button for 5 seconds.

Use to change cleaning surface setting.

Toggle between:

	Waterline (45 min) Waterline only
	Quick Clean (1 h 15 min) Floor only
	SMART Cycle(Calculate custom clean duration)Floor, Wall, Waterline
	Deep Clean (2 h 45 min)Floor, Walls, Waterline, High Intensity

* not available on all models

1. With cleaner submerged in water, press to begin operation.

Press again to interrupt and cancel an in-progress cleaning cycle.

NOTE: At the beginning of each cleaning cycle, the robot confirms your pool parameters (approximately 10 minutes). During this time, the cleaner does not climb to the waterline.

Press +/- buttons to increase or decrease cleaning time in 15-minute increments.

- Minimum run time is 30 minutes.

- Maximum run time is 3 hours 30 minutes.

NOTE: The control box automatically goes into standby mode after 5 minutes and the display screen turns off. Press any key to exit standby mode and view remaining cycle time. Cleaner will continue to function in standby mode.

4.4 Lift System

The Lift System is designed to assist in retrieving the robot from the pool. Lift System can be activated at any time during or after a cleaning cycle.

1. Press

to begin the automated

procedure.

The screen displays

Lift System is in operation.

NOTE: To stop the procedure at any time, press and release the button again.

1. Next, Press and HOLD the cleaner.

to rotate

1. Once the cleaner is facing the wall of your choice for retrieval, release the button.
2. Cleaner will drive forward and up the wall it is facing. It will wait at the water line to be retrieved.
3. When in reach, remove the cleaner from the pool using the handle. The cleaner will quickly expel water to allow for lighter, easier removal.

NOTE: Never lift the cleaner out of the pool by the floating cable.

Section 5. Installing iAquaLink®

The iAquaLink app is available for download from the App Store or Google Play.

With iAquaLink Control, you can connect to your robotic cleaner from anywhere, anytime to access functions and troubleshooting advice. App features are dependent on model.

Before you begin installation, make sure you have the following:

• IMPORTANT: Have your Wi-Fi network password available
• Robotic cleaner is submerged in the pool
• Control box is connected and plugged into a GFCI outlet
• Smart device (phone or tablet) with Wi-Fi and Bluetooth® enabled
• Wi-Fi router with sufficient signal strength at the control box

5.1 Download the App

Install or update the iAquaLink app from the App Store or Google Play.

5.2 Sign Up and Log In

Open the iAquaLink app, then Sign Up or Log In.

Complete all required fields in the Account Setup page and agree to the Terms and Conditions.

5.3 Add to Mobile App System

1. On the My Systems page, click + in the upper right-hand corner to add a system.

2. Choose "Robotic Cleaner". Follow in app instructions to add your cleaner and connect it to your home router.

3. On the control box, press

	Bluetooth® light indicator status: BLINKING - searching for signal SOLID - paired with phone
	Wi-Fi light indicator status: BLINKING - connected to router SOLID - connected to the internet

NOTE: Errors during connection may be the results of insufficient Wi-Fi signal strength at the control box location. If you are unable to move the control or router to improve signal strength, you may need a Wi-Fi extender to boost your signal strength. (See iAquaLink® Troubleshooting section.)

NOTE: An incorrect password may also be that cause of a connection error. If the signal strength at the control box is good, double check the network name and credentials for the router you are trying to access.

Section 6. iAquaLink® Control

Once you have downloaded the iAquaLink app and connected the device to Wi-Fi, the iAquaLink app allows for robotic cleaner control from anywhere, anytime. Functions vary within the iAquaLink app depending on which cleaner model you have.

WARNING

Do not enter pool while the robotic cleaner is in water.

6.1 iAquaLink Control Home Screen

App function and design is subject to change.

	Start/Stop Cleaning
	Remote
	Clean Mode
	Lift System
	Dirty Canister Indicator
	Manual Time Adjustment(current run time +/- 15 minutes)
	Water Temperature Display

6.2 Start / Stop Cleaning and Adjust Cleaning Time

The factory default cleaning surface setting is SMART Cycle (Floor, Wall, Waterline).

SMART Cycle calculates a customized cleaning time optimized for your pool. On the first run of SMART Cycle, the app counts up as it calculates the optimized cleaning time.

On periodic SMART Cycle cleaning, the app will count down from the optimized cleaning time.

NOTE: To Recalculate SMART Cycle, go to the Set Cleaning Mode after the initial calculation.

1. From the Home screen or the control box, press the Start button to begin cleaning.

1. The app displays the cycle time in hours and minutes.

To increase or decrease the cycle time during cleaning, press the (+) and (−) buttons.

— Time adjusts up or down in 15 minute increments.

— Minimum run time is 30 minutes.

— Maximum run time is 3 hours 30 minutes.

— The control box displays the same countdown and cycle setting as the app.

1. Press to interrupt and cancel an in-progress cleaning cycle.

NOTE: At the beginning of each cleaning cycle, the robot confirms your pool parameters (approximately 10 minutes). During this time, the cleaner does not climb to the waterline.

6.3 Set Cleaning Mode

1. From the main screen, select Cleaning Mode to view options.

2. Choose from available cleaning modes depending on your cleaner model.*

3. In Custom mode (if applicable), select the cleaning surface and cleaning intensity from the on-screen icons.

*not available on all models

6.4 Remote Control

Use your mobile device as a remote control.

IMPORTANT

Only use remote control when in view of the cleaner.

1. From the main screen, select the Remote tab.

NOTE: When in remote control mode, the control box

displays

1. You can direct the cleaner using the remote control or use the spot clean feature to help pick up debris.*

2. To use "Spot Clean" drive the cleaner near where debris has collected and initiate "Spot Clean." The Cleaner will perform a short cleaning pattern to remove debris in that area. *not available on all models

NOTE: If you experience significant delays between the app command and cleaner response, you may have a weak Wi-Fi signal or other connectivity challenges that interfere with the immediacy of the remote control functions.

6.5 Lift System

The Lift System is designed to assist in retrieving the robot from the pool. Lift System can be activated at any time during or after a cleaning cycle.

IMPORTANT

Only use Lift System when in view of the cleaner.

1. From the home screen, select Lift System
   to enter automated procedure.

1. Use the left and right controls to rotate the cleaner to face the wall of your choice.

2. Press the Lift System icon to drive the cleaner up the wall it is facing. The cleaner will wait at the water line to be retrieved.

NOTE: To stop the procedure at any time, press and release the button again.

1. When in reach, grab the cleaner handle and begin to pull cleaner out of the water. The cleaner will quickly expel water to allow for lighter, easier removal.

NOTE: Never lift the cleaner out of the pool by the floating cable.

6.6 Program or Cancel Cleaning Schedules (not available on all models)

It is still recommended to remove and clean the filter canister after every cleaning cycle.

1. Tap the area titled Next Cleaning or go to System Settings and choose Schedules.
2. To program a schedule, select the day of the week.
3. Select a start time to begin the cleaning cycle.
4. Select a cleaning mode. Mode selected will determine runtime.
5. Press OK to save the schedule or Delete to remove permanently.
6. Repeat steps 2-4 to program additional days.

NOTE: Only one programmed cleaning cycle can be scheduled per day.

1. Press BACK or DONE to leave the Edit Schedule page and return to the main screen.
2. The next scheduled cleaning cycle will display near the top of the main screen.

6.7 Temperature Display (not available on all models)

On some models, the pool water temperature will be displayed on the main app screen. Accurate temperature may take a few minutes to display as the sensor acclimates to the surrounding water temperature. Temperature will only be displayed during an in-progress cleaning cycle.

6.8 LED Lights

1. Sensor Nav System ^™ - Indicator Light: Located on the front of the cleaner, this light has several functions to indicate status:

Blinking Blue: Sensing, Scanning and Cleaning

*Solid Blue: Cleaning

Blinking Green: Lift System or Spot Cleaning Solid Green: Remote Control

1. On some models, an LED light illuminates the interior area of the body and canister.

*not available on all models

NOTE: LED lights may be difficult to see in sunlight.

6.9 In-App Error Messages and Troubleshooting

If an error occurs, the status bar will show a warning symbol and: "Cleaning Interrupted".

1. Click on the warning symbol to view troubleshooting advice on how to fix the issue.
2. Choose Clear Error if you believe you have fixed the problem and want to re-try. Choose OK if you want to suspend the cleaner in error mode and work on the troubleshooting fix at a later time.

6.10 System Settings

Access System Settings by pressing the gear icon in the upper right hand corner of the app screen.

Section 7. Maintenance

WARNING

To avoid electric shock and other hazards which could result in permanent injury or death, disconnect (unplug) the cleaner from the power source before performing any cleaning and maintenance.

7.1 Cord Tangling

Tangling can occur more frequently when the cleaner is not attended to after each cleaning cycle. The tangle-reducing swivel, in addition to proper installation, general maintenance and the following troubleshooting steps can help to avoid cable challenges.

IMPORTANT

Cleaner power cable may become tangled if correct procedure is not followed after each cleaning cycle.

NOTE: For optimal patterning and reduced tangling, the floating cable should enter the water near the middle of the pool length. Only place enough cable in the water to reach the farthest point in the pool.

Not Recommended Cleaner Cleaner Caddy / Control Box Recommended Entry Point Max Floating Cable Length WARNING Do not use an extension cord.

Figure 6. Optimal Entry Point in Pool

If tangling occurs, follow these steps:

1. Remove the cleaner from the pool using the Lift System. When the cleaner is within arm's reach, use the handle to remove from the water. Never lift the cleaner out of the pool by the floating cable or swivel.

2. Hold the cleaner vertically to drain.

Line drawing of a person using a handheld device to clean water, with no text or symbols present.

Figure 7. Keep Cleaner Vertical to Drain Water

1. Unplug power to the cleaner at the control box.

Line drawing of a medical device with a cable inserted, showing a close-up of the cable being inserted (no text or symbols present)

Figure 8. Unplug

1. Remove the cleaner from the pool and untangle all kinks and coils in the power cable. Start at the cleaner head. Lay the cable in the sun to loosen any tangling memory.

Illustration of a hand holding a cable connected to a portable device (no text or symbols visible)

Figure 9. Untangle

7.2 Clean the Filter Canister

The filter canister should be cleaned at the end of each cycle.

1. Remove the cleaner from the water using the Lift System and let the remaining water drain.
2. Set the unit on four wheels.
3. Push the cover lock (1) and lift the cover (2) until it is secured in the vertical position.

Diagram showing a hand operating a vacuum cleaner with labeled parts 1 and 2, indicating mechanical or electrical components.

Figure 10. Lift Cleaner Cover

1. Remove the filter canister assembly from the body (3), as shown.

Illustration of a lawn mower with a hand operating the top block and a numbered label '3' on the cover (no text or symbols beyond the number)

Figure 11. Remove Filter Canister Assembly

1. Push the quick release button on the canister assembly (4) and pull open.

4 5

Figure 12. Open Filter Canister Assembly

1. Separate the filter canister from the filter support (6), as shown.

Line drawing of hands assembling a plastic housing component with a numbered arrow indicating assembly (no text or symbols present)

Figure 13. Remove Filter Canister

1. Empty all debris from the filter canister, then rinse the canister, the filter support and the cleaner using a hose, as shown.

Line drawing of a hand using a tool to clean or install a vehicle inside a container (no text or symbols)

Figure 14. Wash Filter Canister

NOTE: Periodically, remove the filter canister and clean thoroughly with soapy water and a soft bristle brush.

7.3 Store the Cleaner When Not in Use

The cleaner should be cleaned regularly using slightly soapy clean water. Do not use solvents such as trichlorethylene or its equivalent. Rinse the cleaner generously using clean water. Do not let your cleaner dry in direct sunlight near the pool. The cleaner should be stored on its caddy so that it dries quickly.

1. Disconnect cleaner from the power source.
2. Starting at the cleaner head, remove all coils and tangles from the cable. Lay the cable in the sun to loosen any tangling memory.
3. Place the rear wheels on the caddy and position the cleaner vertically on the caddy base.
4. Disconnect the cable from the control box. Replace the protective cap on the control box.

Line drawing of a handheld device connected to a portable device (no text or symbols present)

Figure 15. Untangle the Floating cable

1. Loosely coil the power cable starting at the cleaner and moving toward the connection point at control box. Store the cable by wrapping it around the hook located on the front of the caddy.

7.4 Replacing Worn Parts

Replacing Brushes

The cleaner is fitted with PVC brushes with a "wear" indicator.

Raised groove becomes partially flattened, indicating excessive wear.

Figure 16. Worn Brush Indicator

To maintain cleaner performance at its best you need to replace the brushes as soon as one of the wear indicators is reached (even if the blade wear is not even). It is recommended that you replace the brushes when the rubber is worn down to the top of the wear indicator (or every two years, whichever comes first).

To replace a worn brush:

1. Lift the cleaner to a vertical position so that the handle is up.

Diagram of a mechanical device with a labeled component '1' and directional arrow, no readable text or symbols present.

Figure 17. Cleaner in Upright Position

1. Separate the edges of the brush and undo the tabs. Remove the worn brushes.

Illustration of hands installing or adjusting a component on a vehicle (no text or symbols visible)

Figure 18. Undo the Tabs of the Brush

1. To install the new brush, position the new brush on the roller with the cleaning blades facing away from the roller.

3

Figure 19. Install the New Brush

1. Thread each tab into the slot provided and gently feed it through until the heel comes out at the other side of the slot.

Mechanical assembly diagram showing hands assembling a component with a numbered arrow (no text or symbols present)

Figure 20. Pull Tabs Through Each Slot

1. Use a pair of scissors to cut the tabs 3/4 inch from the heel so that they are no higher than the cleaning blade.

2. Repeat the procedure to install the second brush.

Line drawing of hands using a tool to adjust or install a mechanical component (no text or symbols visible)

Figure 21. Cut Tabs

Replacing Tires

1. Pull on the inside of the old tire to remove the tire lip from the wheel.

Line drawing of hands holding a CD or DVD disc, no text or symbols present

Figure 22. Pull the Old Tire Over the Wheel

1. Remove the old tire.

Illustration of hands installing a component on a car wheel (no text or symbols)

Figure 23. Remove the Old Tire

1. To replace the tire, position the tire on the wheel making sure to orient the tire so that the word INSIDE is toward the body of the cleaner.

INSIDE Word "INSIDE" Towards Cleaner 1

Figure 24. Tire Replacement Orientation

1. Push one side of the tire on to the wheel and fit the rib of the tire in the groove of the wheel.

Illustration of hands performing a medical procedure on a patient's abdomen (no text or symbols present)

Figure 25. Start on One Side of the Tire

1. Work the tire onto the wheel and verify the rib of the tire is positioned properly within the groove of the wheel.

3

Figure 26. Work the Tire On Around the Wheel

1. Push and position the rib of the inner side of the tire in the groove of the wheel. If needed, turn the wheel gently to help with installation.

Illustration of hands adjusting a car seatbelt with arrows indicating movement (no text or symbols)

Figure 27. Push the Tire into Place on the Wheel

7.5 Spare Parts

The complete spare parts list and exploded view is available on the Polaris website.

• USA: www.polarispool.com
• Canada: www.polarispool.ca

Contact your local maintenance provider to perform diagnostic tests or repairs not shown in general maintenance.

Section 8. Troubleshooting

Information about the cleaner status and any relevant condition will be displayed on the control box and/or in the iAquaLink® app.

8.1 Error Codes

Control Box Display	In-App Display Suggested Solution
1	Pump Motor	a. Check for corrosion or bent pins in the power cable connection area.
2	Traction Motor Right	b. Turn each wheel one quarter turn in one direction repeatedly until rotation is smooth. Repeat, turning wheels in the opposite direction until rotation is smooth.
3	Traction Motor Left	c. If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
4 Pump	Motor Consumption	a. Check for small debris or hair in the fan impeller.b. Thoroughly clean the filter canister.c. If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
5	Drive Motor Consumption Right	a. Thoroughly clean the filter canister.
6	Drive Motor Consumption Left	b. Turn off the cleaner and submerge. Shake to release air bubbles. Restart cycle.c. If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
7 Cleaner	Floating	• Turn cleaner power off, then submerge cleaner according to correct procedure.
8 Cleaner	Out of the Water	• Turn off the cleaner and submerge. Shake to release air bubbles. Restart cycle.
9 N/A		• Cleaner has completed a cleaning cycle. This is not an error. No action required.
10 Communication		a. Turn cleaner power off and on again to reset.b. Check floating cable connection to the control box. Check for corrosion or bent pins at the connection point.c. If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
11 Sensor	Unit	• Contact approved service station for replacement.
N/A Connection Error		a. Check that the control box is plugged into a GFCI outlet and that the Wi-Fi icon is illuminated.b. If not, go through the set-up steps to reconnect to the home router. Check that the router is in close enough range to the control box. Install a Wi-Fi extender if necessary.

8.2 General Troubleshooting

The following list provides some helpful hints for troubleshooting common challenges when using the cleaner.

User Issue Possible Cause Suggested Solution
Lights on control box flash after pressing Start/Stop	Floating cable not connected Unplug	g and then reconnect the floating cable to the control box.
	Cleaner not fully submerged Remove	e cleaner from pool and re-submerge (see Install and Submerge the Cleaner).
	Poor connection or need to restart cycle	Unplug the control box and reconnect to a GFCI outlet. Press “Start” to begin a new cycle.
	Propeller or wheels may be jammed and not turning correctly	Contact your local retailer to request a diagnostic review. If the problem is not resolved, contact Polaris Technical Support at 1-800-822-7933.
The flashing lights appear on the control box during the cleaning cycle	Cleaner not fully submerged Remove	e cleaner from pool and re-submerge (see Install and Submerge the Cleaner).
The cleaner does not stay on the pool surface or is floating excessively	There is air trapped inside the cleaner housing	Remove cleaner from pool and re-submerge (see Install and Submerge the Cleaner).
	The filter canister is full or dirty Disp	ose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner (see Clean the Filter Canister).
The cleaner is not climbing walls	The filter canister is full or dirty Disp	ose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner (see Clean the Filter Canister).
	Tire treads worn down See Replacing Worn Parts.
	Confirm appropriate pool chemistry	Speak with your pool service professional. Do not leave cleaner in the pool during any chemical treatments.
The cleaner is not moving	Not connected to electricity The out	let the control box is connected to, is not supplying electrical power. Check that the outlet to which the control box is connected is receiving electricity.
	Cycle not started Press the Start button to initiate a cleaning cycle.
	Reset needed Disconnect the unit power and reconnect after 20 seconds. If the problem is not resolved, contact your local retailer to request a diagnostic review or contact Polaris Technical Support at 1-800-822-7933.
The floating cable has excessive tangling	Too much cable in the water	Place only the required amount of cable into the water to allow it to reach the farthest end of your pool with remaining cable on the pool deck (see Install and Submerge the Cleaner).
	Removal needed	Untangle the twisted cord and lay in sun to reduce memory (see Cord Tangling).
The cleaner is not cleaning the pool effectively	The filter canister is full or dirty Disp	ose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner (see Clean the Filter Canister).
	Brushes are worn	Check the wear indicator(s) (see Replacing Wear Parts).
	Cable is excessively tangled	Untangle the twisted cord and lay in sun to reduce memory (see Cord Tangling).

8.3 Dismissing an Error Code

From the control box:

After you have completed the troubleshooting solution steps, press any key (except the phone icon) to clear the error code.

If the control box is in Standby Mode, press the Start/Stop button to show the on-screen display. After you have completed the troubleshooting solution steps, press any key (except the phone icon) to clear the error code.

From the iAquaLink® App:

Press the error icon to display troubleshooting solutions. After you have completed the troubleshooting solution steps, press Clear Error to return to normal operation. Or, press OK if you need to complete the solution steps at a later time.

8.4 iAquaLink Troubleshooting

This information can help to troubleshoot connection and setup challenges between the iAquaLink app and the cleaner.

How it Works:

graph LR
    A["Your Smart Device"] --> B["Internet"]
    B --> C["Your Internet Router"]
    C --> D["Cleaner Control Box"]
    D --> E["Robotic Pool Cleaner"]

How to Connect:

You must connect to the home router (network) by first establishing a direct connection between the control box and your smart device (see Add to Mobile App System).

IMPORTANT

It is recommended to locate the control box as close to the home router as practical. Do not use an extension cord.

Common iAquaLink® Troubleshooting

Remember, if you get a new Wi-Fi router, reset the defaults of your current Wi-Fi router or simply change your Wi-Fi network password, you will have to re-establish the connection between your cleaner and the router (see Add to Mobile App System).

User Issue Possible	Cause Suggested Solution
All lights are off Bright sun	light Shield the lights to block sunlight	and re-check if the lights are lit.
	Control box is unplugged Plug the control box into a GFCI outlet (see Connect to a Power Source).
	Power outage Verify that the breaker	is on and electricity is being supplied to the outlet.
	Lost internet connection Check internet connection - network may be down.
Wi-Fi is off Router is off Turn router on.
		Router password was changed Reset router with new password.
Wi-Fi light is flashing Lost	internet connection Check internet connection - Network may be down.
	Control box is too far from home router	Relocate the control box as near to the home router as practical. (See Install and Submerge the Cleaner) Do not use an extension cord.
	Weak Wi-Fi signal	Check for adequate Wi-Fi signal strength.With a Windows laptop, go to Network Connections in the Control Panel. Check Signal Strength meter under Wireless Network Connection icon while standing near the control box.With a smart device, search for, download, and use an app that can check signal strength while standing near the control box. If Wi-Fi signal is weak, consider installing a Wi-Fi extender.
	Connectivity issue with local Wi-Fi or connection to the server	Contact your local internet service provider.Unplug your control box and wait 10 seconds.Plug in the box again and see if lights illuminate.Check Internet connection - Network may be down.
Wi-Fi light is on but buttons and functions are disabled	Firmware update in progress	“PROG” displays on the control box and information is displayed in the app during an over-the-air firmware update. Simply wait for button functions to resume after update completes. Do not unplug from power during an update.

Zodiac Pool Systems LLC

2882 Whiptail Loop # 100

Carlsbad, CA 92010, USA

PolarisPool.com | 1.800.822.7933

Zodiac Pool Systems Canada, Inc.

2-3365 Mainway

Burlington, ON L7M 1A6, Canada

PolarisPool.ca | 1.800.822.7933

A Fluidra Brand

©2023 Zodiac Pool Systems LLC. All rights reserved. Polaris ^® and the Polaris 3-wheeled cleaner design are registered trademarks of Zodiac Pool Systems LLC. All other trademarks referenced herein are the property of their respective owners. Apple and the Apple logo are trademarks of Apple, Inc., registered in the U.S. and other countries. AppStore is a service mark of Apple, Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google LLC.

Line drawing of a mobile phone with a rotary knob and directional arrows indicating action (no text or symbols)

Line drawing of a medical device with a coiled cable and attached sensor port (no text or symbols)

Figure 2. Connecter un câble flottant

Diagram illustrating two mechanical or electrical states with labeled arrows and symbols, showing hand movement and rotation directions.

Line drawing of a person using a handheld device to clean water, with no text or symbols present.

Line drawing of a medical device with a connector and cable, showing a directional arrow (no text or symbols)

Figure 8. Débrancher

Line drawing of a hand holding a cable connected to a portable device (no text or symbols present)

Figure 9. Démêler

Diagram showing a hand using a vacuum cleaner to adjust or install a component, with numbered arrows indicating steps 1 and 2.

Illustration of a robotic lawn mower with a hand operating the top block (no text or symbols)

Figure 11. Retirer le support de la cartouche filtrante

Illustration of hands assembling a battery pack with a directional arrow indicating rotation (no text or symbols)

Figure 13. Retirer la cartouche filtrante

Line drawing of a hand pouring liquid into a device with a bag, no text or symbols present

Figure 14. Laver la cartouche filtrante

Line drawing of a handheld device connected to a cylindrical device (no text or symbols present)

Illustration of hands installing or adjusting a component on a car intake tray (no text or symbols visible)

Mechanical assembly diagram showing hands assembling a component with a numbered arrow (no text or symbols present)

Line drawing of hands using a tool to adjust or install a mechanical component (no text or symbols visible)

Line drawing of hands holding a CD or DVD disc, no text or symbols present

Illustration of hands installing a component on a car wheel (no text or symbols)

Illustration of hands cleaning a circular object with a numbered label (2), no text or symbols present

Illustration of hands performing a mechanical press or adjustment operation on a vehicle (no text or symbols visible)

Zodiac Pool Systems LLC

2882 Whiptail Loop # 100

Carlsbad, CA 92010, USA

PolarisPool.com | 1.800.822.7933

Zodiac Pool Systems Canada, Inc.

2-3365 Mainway

Burlington, ON L7M 1A6, Canada

PolarisPool.ca | 1.800.822.7933

6.4 Control remoto....60

Line drawing of a mobile device with a scroll wheel and directional arrows indicating movement (no text or symbols)

Figura 1. Retire la tapa protectora

Line drawing of a medical device with a coiled cable and directional arrows indicating motion (no text or symbols)

Figura 2. Conecte el cable flotante

Diagram illustrating two mechanical or electrical states with labeled arrows and symbols, showing hand movement and rotation directions.

Line drawing of a person using a handheld device to clean water, with no text or symbols present.

Line drawing of a medical device with a connector and cable, showing a directional arrow (no text or symbols)

Figura 8. Desenchufe

Line drawing of a handheld device connected to a wall-mounted device (no text or symbols present)

Figura 9. Desenrede

Diagram showing a hand operating a small robotic device with labeled parts 1 and 2, indicating a step in operation.

Illustration of a lawn mower with a hand operating the top box and cable being inserted (no text or symbols)

Illustration of hands assembling a mechanical component with a directional arrow indicating assembly (no text or symbols)

Line drawing of a hand pouring liquid into a device with a box nearby (no text or symbols)

Line drawing of a handheld device connected to a cylindrical device with wires, next to a surface with wavy lines (no text or symbols)

Illustration of hands installing or adjusting a component on a car intake tray (no text or symbols visible)

Mechanical assembly diagram showing hands assembling a component with a numbered arrow (no text or symbols present)

Line drawing of hands using a tool to cut or adjust a component, no text or symbols present

Line drawing of hands holding a CD or DVD disc, no text or symbols present

Illustration of hands installing a component on a car wheel (no text or symbols)

Illustration of hands cleaning a circular object with a numbered label (2), no text or symbols present

Line drawing of hands adjusting a car seatbelt with arrows indicating movement (no text or symbols)

Zodiac Pool Systems LLC

2882 Whiptail Loop # 100

Zodiac Pool Systems Canada, Inc.

2-3365 Mainway