Vertex DuoClean AZ2000W - Vacuum Cleaner SHARK - Free user manual and instructions

Product Type	Upright Vacuum
Brand	SHARK
Model	Vertex DuoClean AZ2000W
Voltage	120 V~, 60 Hz
Power	1400 W
Current	11.8 A
Dimensions (approx.)	Height 115 cm, Width 30 cm, Depth 25 cm
Weight (approx.)	6 kg
Brush Type	DuoClean: bristle roller and soft roller with PowerFins
Cleaning Modes	Thick carpet, rugs/short carpets, hard floor
Lift-Away Function	Yes, for portable cleaning
Self-cleaning Brushroll	Yes
Filters	Washable pre-motor filter, washable HEPA filter
Filter Maintenance	Monthly cleaning (pre-motor), annual cleaning (HEPA)
Filter Replacement	Pre-motor every 2.5 years, HEPA every 3 years
Included Accessories	Crevice tool, upholstery tool, pet power brush, furniture extension tube, anti-allergen dusting brush
Cord Length (approx.)	9 m
Warranty	5-year limited
Safety	Polarized plug, overheat protection

Frequently Asked Questions - Vertex DuoClean AZ2000W SHARK

How to assemble the Vertex DuoClean AZ2000W vacuum?

Place the motorized nozzle on the floor, insert the wand until it clicks. Slide the pod onto the wand, then insert the handle into the wand. Attach the hose to the back of the pod. Ensure all connections are firmly clicked.

How to use Lift-Away mode?

Press the Lift-Away button on the pod to detach the pod from the floor nozzle. You can then use the vacuum in portable mode to clean stairs, furniture, etc.

What does the red light on the brushroll mean?

A solid red light indicates an obstruction in the brush area. A flashing red light means overheating. In both cases, turn off and unplug the vacuum, remove the obstruction and let it cool for at least 60 minutes before turning on again.

How to clean the vacuum filters?

Remove the dust cup, then lift out the pre-motor filters. Rinse them with cold water only (no soap) and let them dry completely for 24 hours. For the HEPA filter, press the filter door button to access it, rinse and dry it the same way.

How to empty the dust cup?

Unplug the vacuum. Press the release button above the pod, tilt the cup and lift it up. To empty, press the bottom release button to open the bottom. You can also remove the lint filter by pressing the top button.

The vacuum has no suction or weak suction, what to do?

Check the filters: if dirty, rinse and dry completely. Empty the dust cup if full. Check the hose, wand, nozzle and accessories for blockages. If hair is wrapped around the brush, run the vacuum in Carpet/Low Pile mode to remove it automatically.

How to replace filters?

The pre-motor filters should be replaced every 2.5 years. The HEPA filter should be replaced every 3 years. Use only Shark brand filters to ensure performance.

The brushroll is not spinning, how to fix?

Check the indicator light: if red, turn off and unplug, remove the pod and wand, then remove any obstruction in the nozzle. If the light is green, make sure the vacuum is tilted back to activate the brushes (they only spin when tilted).

What accessories are included with the vacuum?

Included accessories may vary by model, but generally include: crevice tool, upholstery tool, pet power brush, furniture extension tube and anti-allergen dusting brush. Check packaging for exact list.

What is the warranty of the Vertex DuoClean AZ2000W vacuum?

The warranty is a 5-year limited warranty from the date of purchase, covering defects in materials and workmanship for normal household use. Wear parts like filters are not covered. To make a claim, contact customer service at 1 800 798-7398.

USER MANUAL Vertex DuoClean AZ2000W SHARK

DuoClean® PowerFins Powered Lift-Away® with Self-Cleaning Brushroll Upright Vacuum

IMPORTANT SAFETY INSTRUCTIONS

HOUSEHOLD USE ONLY

To reduce the risk of electric shock, this vacuum cleaner has a polarized plug (one blade is wider than the other). As a safety feature, this plug will fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT force into outlet or try to modify to fit.

▲WARNING

TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:

GENERAL WARNINGS

When using an electrical appliance, basic precautions should always be followed, including the following:

1. Your vacuum cleaner may consist of a motorized nozzle, wand, hose, and/or vacuum pod. This device contains electrical connections, electrical wiring, and moving parts that potentially present risk to the user.
2. Use only identical replacement parts.
3. Carefully observe and follow the instructions provided below to avoid improper use of the appliance. DO NOT use the vacuum for any purpose other than those described in this manual.
4. Before use, carefully inspect all parts for any damage. DO NOT use if any parts are damaged.
5. The use of an extension cord is NOT recommended.
6. This vacuum cleaner contains no serviceable parts.

USE WARNINGS

1. This appliance can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Cleaning and user maintenance shall not be made by children. Keep the appliance and its cord out of reach of

children. DO NOT allow the appliance to be used by children. DO NOT allow to be used as a toy. Close supervision is necessary when used near children.

1. Always turn off the vacuum cleaner before connecting or disconnecting any motorized nozzles or other accessories.
   9.DONOT handle plug or vacuum cleaner with wet hands.
2. DO NOT use without filters in place.
3. Only use Shark® branded filters and accessories.
4. DO NOT damage the power cord:

a) DO NOT pull or carry vacuum cleaner by the cord or use the cord as a handle.
b) DO NOT unplug by pulling on cord. Grasp the plug, not the cord.
c) DO NOT run the vacuum cleaner over the power cord, close a door on the cord, pull the cord around sharp corners, or leave the cord near heated surfaces.

1. DO NOT put any objects into nozzle or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.

2. DONOT use if nozzle or accessory airflow is restricted. If the air paths or the motorized floor nozzle become blocked, turn the vacuum cleaner off and unplug from electrical outlet. Remove all obstructions before you plug in and turn on the unit again.

SAVE THESE INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

1. Keep nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or loose clothing.
2. DO NOT use if vacuum cleaner is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.
3. Use extra care when cleaning on stairs.
4. DONOT leave the vacuum cleaner unattended while plugged in.
5. When powered on, keep the vacuum cleaner moving over the carpet surface at all times to avoid damaging the carpet fibers.
6. DO NOT place vacuum cleaner on unstable surfaces such as chairs or tables.
7. Your Shark ^® vacuum may not be designed to stand up on its own. When taking a break from cleaning, you may need to lean it against furniture or a wall, or lay it flat on the floor. Using the vacuum for an application where the unit lacks stability may result in personal injury.
8. DONOT use to pick up:

a) Liquids

b) Large objects
c) Hard or sharp objects (glass, nails, screws, or coins)
d) Large quantities of dust (drywall dust, fireplace ash, or embers). DO NOT use as an attachment to power tools for dust collection.
e) Smoking or burning objects (hot coals, cigarette butts, or matches)
f) Flammable or combustible materials (lighter fluid, gasoline, or kerosene)
g) Toxic materials (chlorine bleach, ammonia, or drain cleaner)

1. DO NOT use in the following areas:

a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust);

1. Turn off all controls before plugging in or unplugging the vacuum.
2. Unplug from electrical outlet when not in use and before any maintenance or cleaning.
3. Hand wash with water only. Washing with cleaning chemicals could damage the unit.
4. During cleaning or routine maintenance, DO NOT cut anything other than hair, fibers, or string wrapped around the brushroll.
5. Allow all filters to air-dry completely before replacing in the vacuum to prevent liquid from being drawn into electric parts.
6. Make sure the dust cup and all filters are in place after routine maintenance.
7. If provided, secure the power cord around the two cord hooks during storage.

ASSEMBLY

ASSEMBLY

1. Place motorized Nozzle on floor and insert Wand, pressing it in until it clicks securely into place.
2. Place Pod onto wand and slide down to connect.
3. Insert Handle into wand, pressing it in until it clicks securely into place.
4. Connect Hose to back of pod, pressing it in until it clicks securely into place.
5. Store included accessories on the Accessory Posts on the pod.
   IMPORTANT: For proper operation, ensure all connections are securely clicked into place.

WHOLE-HOME CLEANING

SETTINGS

Line drawing of a device with a circular button and 'POWER SWITCH' label (no other text or symbols)

Press power button to turn on vacuum. Please note the brushrolls will not spin unless the wand is reclined.

Thick Carpet & Area Rug Cleaning
Slide the surface switch to the top position to select Thick Carpet/Area Rug.
Slide the surface switch to the middle position to select Carpet/Low Pile to increase the speed of the brushrolls and to help remove stuck-on dust and debris.
Slide the surface switch to the bottom position to select Hard Floor.
NOTE: Try using Hard Floor mode for low pile area rugs.

Carpet & Low Pile Cleaning

Hard Floor Cleaning

BRUSHROLL INDICATOR LIGHT

WHAT DOES THE BRUSHROLL INDICATOR LIGHT MEAN?
Solid Green: The brushrolls are spinning and working as they should.
Solid Red: There is a jam in the brushroll area. Turn off the vacuum and unplug it, then remove any blockages in the nozzle.
Flashing Red: The motorized floor nozzle is overheating. Turn off the vacuum, unplug it, and remove any blockages. Let the vacuum cool down for at least 60 minutes before restarting. See Troubleshooting section for more information.
NOTE: For deep cleaning per ASTM F 60B (embedded dirt in carpets) please set to Carpet/Low Pile. NOTE: For maximum suction for above-floor cleaning per ASTM F55B, set to Hard Floor made.

WHOLE-HOME CLEANING

CLEANING MODES

Line drawing of a mechanical device with a lever and base, labeled 'UPRIGHT' at the bottom (no other text or symbols)

To engage brushrolls, step on floor nozzle and tilt handle back.

Press the Handle Release latch to detach the handle from the wand.

Press the Wand Release button to detach the wand from the pod.

Press the Lift-Away button to detach the pod from the floor nozzle.

With pod removed, press the Wand Release button to detach the wand from the floor nozzle.
NOTE: All accessories are compatible with both the wand and the handle.

IMPORTANT: Unplug the power cord before performing any maintenance.

Technical line drawing of a mechanical assembly with directional arrows indicating movement (no text or symbols)

To remove Dust Cup, press release button on top of the pod. Tilt dust cup away from wand, then lift to remove.

To empty debris into trash, press lower release button and bottom of dust cup will drop open.

Technical line drawing of a mechanical device with an inset showing a close-up of a circular component (no text or symbols present)

To remove collected debris from Lint Screen, press top release button and lift handle to access screen.

Technical line drawing of a mechanical device with directional arrows indicating motion (no text or symbols)

To reinstall, place bottom of dust cup into pod and then tilt until it clicks into place.

CLEANING AND REPLACING THE FILTERS

CLEANING FILTERS

Regularly rinse and replace the filters to maintain your vacuum's suction power.

To prevent damage from cleaning chemicals, rinse filters with cold water only. Allow all filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into electric parts.

IMPORTANT: DO NOT use soap when cleaning the filters.

Technical line drawing of a mechanical device with no visible text or symbols

CLEAN PRE-MOTOR FILTERS EVERY MONTH
Remove Dust Cup, then lift out Filters.

CLEAN HEPA FILTER EVERY YEAR

With the dust cup removed, press button on Filter Door. Pull forward and slide out to remove, then take out HEPA Filter.

To reinstall, insert HEPA filter into unit and replace filter door.

NOTE: The pre-motor filters should be replaced every 2.5 years. The post-motor filter should be replaced every 3 years.

MAINTENANCE

NOZZLE MAINTENANCE

SELF-CLEANING BRUSHROLL

If any hair is wrapped around the brushroll, continue vacuuming, using Carpet/Low Pile mode on a bare floor surface, a low-pile carpet, or a small area rug. This will allow the self-cleaning brushroll to remove the hair wrap and send it to the dust cup.

If you run over a hard or sharp object or notice a noise change while vacuuming, check for blockages or objects caught in the brushroll.

If some fibers remain wrapped around the brushroll after continued use, clear them from the brushroll.

Diagram showing a mechanical device with a cylindrical component and an inset view of a roller being inserted (no text or symbols)

Slide the Soft Roller access button forward to release the Soft Roller.

Diagram of a printer with a ruler and a scroll, showing no text or symbols

Hand wash the Soft Roller as needed. Use only water, and allow it to air-dry completely for at least 24 hours. Reinsert the Soft Roller in the front of the nozzle until it clicks into place.

CHECKING FOR BLOCKAGES

Detach hose from vacuum pod, and check hose and opening on back of pod for blockages.

Pure mechanical component diagram without any text, numbers, or symbols

Detach wand from floor nozzle and handle, and check both ends for blockages.

Line drawing of a mechanical component labeled 'POD BLOCKAGE' (no other text or symbols)

Detach wand from floor nozzle, tilt nozzle neck back, and check opening for blockages.

Line drawing of a medical or laboratory device with a curved tube and connector (no text or symbols)

Detach handle from wand and hose from the vacuum pod, and check openings for blockages.

To access the nozzle hose, open the locks on the bottom of the nozzle. With a coin, turn the locks counterclockwise, then lift the cover and clear any blockages.

AVAILABLE ACCESSORIES TROUBLESHOOTING

A Crevice Tool

This slender tool offers extended reach to access corners, baseboards, tight spaces, and ceilings.

B Upholstery Tool

Picks up hair, dust, and large debris from mattresses, couches, curtains, lampshades, and other delicate upholstered fabrics.

© Pet Multi-Tool

A single convertible tool for cleaning tough pet messes two ways: use the stiff bristle brush to clean stuck-on debris, or take off the bristles to reveal an upholstery tool perfect for removing stubborn pet hair and large piles of debris.

D Duster Crevice Tool

Two cleaning tools in one. The crevice tool gives you extended reach to clean in tight spaces, while the soft brush is ideal for dusting delicate surfaces.

E Pet Power Brush

The turbine brush loosens and removes pet hair and debris from carpets, and powerfully deep-cleans dander out of upholstery and other surfaces.

F Under-Appliance Wand

Clean under and behind hard-to-move appliances and furniture with this adjustable 36" tool. Flip the extension piece over to clean the underside of appliances.

Anti-Allergen Dust Brush

This brush features nylon fiber bristles specifically designed for removing fine dust and allergen particles from the most delicate surfaces.

Self-Cleaning Pet Power Brush

Tackles pet hair and ground-in dirt from above-floor areas like carpeted stairs and upholstery, while actively removing hair wrap as it cleans.

Home & Car Detail Kit

Deep-clean your car like a professional deteriler, or clean hard-to-reach areas in your home. Micro-sized tools let you clean around delicate objects and access the tightest spaces like car vents and computer keyboards.

J Accessory Bag

This convenient accessory storage bag measures 32 cm x 70 cm and fits the Under-Appliance Wand. Smaller size available at sharkaccessories.com.

A

B

C

D

E

F

G

H

1

J

NOTE: Not all accessories come with all units. For a list of the accessories included with this model, see the top inside flap of the box. To order additional accessories, visit sharkaccessories.com.

Vacuum is not picking up debris. No suction or light suction.

• Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before reinstalling them.
  • Dust cup may be full; empty dust cup.
• Check hose, hose connections, nozzle, wand, pod, and accessories for blockages. Clear any blockages found. See Checking for Blockages section for more information.
• If any hair, string, or carpet fibers are wrapped around the brushroll, extend cleaning time to allow the self-cleaning brushroll to remove them. If some hair or fibers remain wrapped around brushroll after continued use, carefully remove them. See Cleaning the Brushroll section for more information.

Vacuum lifts area rugs.

• Make sure Surface Selector switch is set to Thick Carpet & Area Rug Cleaning.
- Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.

Brushrolls do not spin.

• If the Brushroll Indicator Light turns red, immediately turn off and unplug the vacuum. Remove pod and wand from floor nozzle and clear any blockages. Reconnect nozzle, plug in vacuum, and turn on power.
• With the power on, recline the handle, which will automatically turn on the brushrolls.

Vacuum turns off on its own or indicator light flashes red.

If your vacuum overheats, the thermostat will automatically turn off the motor. Perform the following steps to restart:

1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters. See Emptying the Dust Cup and Cleaning the Filters section for more information.
3. Check for blockages in hose, wand, floor nozzle, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 60 minutes.
5. Plug in vacuum and turn it on.

For all other issues, please call Customer Service 1-800-798-7398.

Shark NINJA

FIVE (5) YEAR LIMITED WARRANTY

The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.

SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of five (5) years from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner's Guide, subject to the following conditions and exclusions:

What is covered by this warranty?

1. The original unit and/or non-wearable parts deemed defective, in SharkNinja's sole discretion, will be repaired or replaced up to five (5) years from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.

How to get service

If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories. So we may better assist you, please register your product online at registryourshark.com and have the product on hand when you call.

SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of \$24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim

You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase. We also ask that you register your product online at registryyourshark.com and have the product on hand when you call, so we may better assist you. A Customer Service Specialist will provide you with return and packing Instruction information.

How state law applies

This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

REGISTER YOUR PURCHASE

registryyourshark.com

an QR code using mobile device

RECORD THIS INFORMATION

Model Number:

Serial Number:

Date of Purchase:

(Keep receipt)

Store of Purchase:

Benefits of registering your product and creating an account:

• Get easier, faster product support and access to warranty information
• Access troubleshooting and product care instructions
• Be among the first to know about exclusive product promotions

TIP: You can find the model and serial numbers on the QR code label on the bottom of the back of the vacuum pod.

TECHNICAL SPECIFICATIONS

Voltage: 120V-, 60Hz

Watts: 1400W

Amps: 11.8A

CONSIGNES DE SÉCURITÉ IMPORTANTES

USAGE DOMESTIQUE SEULEMENT

ASSEMBLAGE

Technical line drawing of a vertical mechanical device with handle and base (no text or symbols)

Technical line drawing of a mechanical assembly with directional arrows indicating movement (no text or symbols)

Technical line drawing of a mechanical device with an inset showing a close-up of a curved component (no text or symbols present)

Technical line drawing of a mechanical device with directional arrows indicating motion (no text or symbols)

Technical line drawing of a mechanical device with no visible text or symbols

Diagram of a mechanical device with a cylindrical component and an inset showing a magnified view of a curved object (no text or symbols present)

Diagram of a printer or scanner with a paper strip being inserted, showing no text or symbols.

Technical line drawing of a mechanical device with a hand holding a tool (no text or symbols present)

Pure technical line drawing of a mechanical component without any text, numbers, or symbols

Line drawing of a mechanical tool or connector (no text or symbols)

Cross-sectional diagram of a mechanical assembly showing internal components and directional arrows (no text or labels)

ENSAMBLADO

Technical line drawing of a vertical mechanical device with no visible text or symbols

Technical line drawing of a mechanical assembly with directional arrows indicating movement (no text or symbols)

Technical line drawing of a mechanical device with an inset showing a close-up of a curved component (no text or symbols present)

Technical line drawing of a mechanical device with directional arrows indicating motion (no text or symbols)

Technical line drawing of a mechanical device with no visible text or symbols

LIMPIE LOS FILTROS DELANTEROS DEL MOTOR CADA MES

Diagram of a mechanical device with a cylindrical component and an inset showing a circular component (no text or symbols)

Diagram of a printer or scanner with a ruler and a scroll, showing no text or symbols.

Line drawing of a mechanical device with labeled components, no readable text or symbols

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.

This Owner's Guide is designed to help you get a complete understanding of your new Shark® Vertex™ DuoClean® POWERFINS Powered Lift-Away® with Self-Cleaning Brushroll Upright Vacuum.

SharkNinja Operating LLC

US: Needham, MA 02494

CAN: Ville St-Laurent, QC H4S 1A7

1-800-798-7398

sharkclean.com

Illustrations may differ from actual product. We are constantly striving to improve our products; therefore the specifications contained herein are subject to change without notice.

For SharkNinja U.S. Patent information, visit sharkninja.com/uspatents

VEUILLEZ LIRE ATTENTIVEMENT LE PRÉSENT MODE D'EMPLOI ET LE CONSERVER À TITRE INFORMATIF.

SharkNinja Operating LLC

SharkNinja Operating LLC

© 2020 SharkNinja Operating LLC. DUOCLEAN, LIFT-AWAY, POWERED LIFT-AWAY, and SHARK are registered trademarks of SharkNinja Operating LLC. VERTEX is a trademark of SharkNinja Operating, LLC.