DW551DR4 - Monitor DynaScan - Free user manual and instructions

USER MANUAL DW551DR4 DynaScan

Please read this manual carefully before operating the product and keep it for future reference. The use of diagrams and illustrations in the manual are for reference only, the actual product may differ.

Contents

Material Contents Declaration 2

Recycling and Energy Information 2

Declaration of Conformity 3

Safety Precautions 5

Connecting to a Power Source 14

Connecting an External Video Source 14

Input/OutputTerminals 15

Operating Instructions 15

Powering On/Off the Display 16

Using the Remote Control 17

Navigating the On Screen Display (OSD) Menu 19

Specifications 25

Input Mode 26

Pin Assignments 27

RS-232 Input 27

Troubleshooting 28

About DSM365 29

Material Contents Declaration

Part Name	Hazardous Substances
	Lead	Mercury	Cadmium	Hexavalent Chromium	Polybrominated Biphenyls	Polybromodiphenyl Ethers
	Pb	Hg	Cd	Cr6+	PBB	PBDE
PCBA	O	O	O	O	O	O
CHASSIS	O	O	O	O	O	O
ACCESSORY	O	O	O	O	O	O
PACKAGE	O	O	O	O	O	O
“O” indicates that the level of the specified chemical substance is less than the threshold level specified in the standards of SJ/T-11363-2006 and EU 2011/65/EC. “×” indicates that the level of the specified chemical substance exceeds the threshold level specified in the standards of SJ/T-11363-2006 and EU 2011/65/EC.

Recycling and Energy Information

DynaScan is firmly committed to its environmental protection efforts and we believe that reducing our products' impact on the environment is of the utmost importance. We are dedicated to meet the latest environmental protection regulations.

Energy usage

Mode	Energy Consumption
Normal	Max. 380W
Standby	< 1W

Disposal

Do not dispose of electrical appliances as unsorted municipal waste, use separate collection facilities. Contact your local government for information regarding the collection systems available. If electrical appliances are disposed of in landfills or dumps, hazardous substances can leak into the groundwater and get into the food chain, damaging your health and well-being. When replacing old appliances with new one, the retailer is legally obligated to take back your old appliances for disposal at least for free of charge.

Declaration of Conformity

FCC

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

CAUTION:

Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment.

Manufacturer Name

DynaScan Technology Corp.

Manufacturer Address

7F, 66 Huaya 1st Road, Guishan, Taoyuan 33383,Taiwan

This device complies with Directive 2014/53/EU issued by the Commission of the European Community.

Article (a) EN 62368-1:2014/AC:2015 IEC 62368-1

Article (b) EN 55032:2015/AC:2016 Class A EN 61000-3-2:2014 EN 61000-3-3:2013 EN 55035:2017

7F, 66 Huaya 1st Road, Guishan, Taoyuan 33383,Tai wan

CAUTION

Do not install near flammable material or any heat sources.

Do not defeat the safety purpose of the grounding-type plug.

Do not disassemble the display to avoid electrical shock or burn.

Normal operating condition considers installation at an altitude below 2000m; some abnormalities may be experienced when installed at an altitude above 2000m.

WARNING
	Please power off the LCD and the video source before plugging in the DP or HDMI cable.
	Please installed the display in well-ventilated place, do not install in a confined space.
	Suitable for mounting on concrete or other non-combustible surface only.
	If it gives off smoke, strange smell, or unusual noise, or when it gets too hot to touch, immediately unplug the display and contact the dealer.
	Clean only with soft, dry cloth but not use chemical liquids, and unplug while cleaning.
	Do not use extreme force or any sharp or pointed objects to touch the display.
	Do not drop or allow any object to fall to the display.
	Do not operate the display with wet hands to avoid electric shock.
	Do not discard this product with general household waste. Please be sure to comply with the local waste regulations.
	This device uses, generates and radiated radio frequency energy. The radio frequency energy produced by this device is well below the maximum exposure allows by Federal Communications Commission (FCC).
	When a stationary or fixed image is displayed on the screen for a long time, the image may be permanently imprinted on the screen. This phenomenon is known as image burn-in and is not covered by the manufacturer's warranty.
	In order to avoid burn-in, avoid prolonged display of static or fixed images on the screen.
	Power supply cord must not be attached to the building surface, nor run through walls, ceilings, floors and similar openings in the building structure.
	Power cord shall be connected to a socket-outlet with earthing connection.

• Disassembling the LCD is strictly prohibited. Opening the cover may expose the user to electric shock or other hazards. Please contact DynaScan certified service professionals for all maintenance requirements.
• Do not allow any liquid to enter the LCD. Also avoid placing the LCD close to water sources.
• Do not place heavy objects on the power cord. A damaged power cord might cause electric shock or fire.
• Do not bend, twist, or damage the power cord.
• The power cord must comply with the local safety regulations.
• Do not damage or modify the prongs/pins and the ground contact on the power cord plug.
• Do not place the LCD on an unleveled surface or an unstable vehicle. The LCD could fall over and cause substantial damage.
• Do not cover the vents and/or the heat sink.
• Do not install the LCD beside radiators or other heat sources. The installation site should have sufficient ventilation so the heat generated by the LCD can be dissipated.
• Do not use the Signage in a hot, humid, dusty, or fumy environment.
• Handle the LCD with care. Save the packaging materials for transport later.
• Clean the LCD backside at least once a month for dust and other particles.

Unplug the LCD immediately and contact a DynaScan certified service professional as soon as possible when any of the following situations occurs:

• Damaged power cord or power plug.
  If liquid or foreign object has entered the LCD.
• If the LCD has been exposed to rain or water.
• If the LCD has been dropped or the casing has become damaged.
• If any structural damage such as cracks or unnatural vibration is found.
• If the LCD cannot be operated following the steps outlined in this manual.
• If the LCD emits smoke or other odors, or generates strange noises.

Operating Suggestions

• Avoid displaying a stationary image for a long period of time in order to prevent image sticking.

Cleaning the Panel

• Use a soft, lint-free cloth to gently wipe the dust off from the screen panel.
• Do not use any hard material to wipe the panel.
• Do not poke the panel with your hand or any sharp object (such as a pen or a nail) or exert excessive pressure on the panel to prevent any damage.
• Do not use any cleaning solutions on the panel as it might cause discoloration.

Cleaning the Casing

• Unplug the power cord.
• Gently wipe the casing with a soft cloth.

Attention

• Do not use any of the following solutions to clean the casing as they may damage the paint and cause it to crack or peel: benzene solution, alkaline solution, alcohol-based cleaning solution, glass cleaner, wax, polisher, or detergent.

Confirm that the accessories below are shipped along with the display. If any item is missing, please contact your dealer. The color and shape of the accessories may vary with the products.

• DW551DR4 Professional LCD.

Power cable x1 pc.

Remote Control x 1 pc.

• Quick Start Guide x1 pc.

• Batteries (1.5V/AAA) x2 pcs.

• ESK302 x2 pcs.

Attention: Please use the following table to check whether the included power cord is suitable for your region. If the power cord does not match your region, please contact your local supplier. Please use matching AC socket in order to meet your local safety regulations.

Plug Type	North America	European Continental	Japan	Taiwan
Plug Shape
Region	U.S.A. / Canada	EU (Except U.K.)	Japan	Taiwan
Voltage	120V	230V	100V	110V
NEMA TYPE	NEMA 5-15	CEE 7/7	NEMA 1-15	NEMA 5-15
IEC Display Plug
IEC Plug TYPE	IEC320 C13

Installing and Replacing Remote Control Batteries

1. Open the battery compartment cover.
2. Insert 2 new AAA batteries.
3. Close the battery compartment cover.

Warning:

• Incorrect usage of batteries may cause leakage or explosion.
• Pay attention to the polarity when installing the batteries.
• Do not mix different types of batteries or new and used batteries. Doing so may shorten the battery life or cause leakage.
• Remove or replace the batteries when they are empty in order to prevent acid leaking in the battery compartment.
• Do not touch the leaked substance from the batteries in case of a battery leakage. Doing so may hurt human skin.

Note: If the remote control is not going to be used for a long time, we recommend removing the batteries from the remote control.

Contenu

The LCD has been designed with two ways installation, which suitable for (1) Stand and (2) Ceiling Mount applications. Please note that the display must be properly installed onto the stand (DynaScan optional kit) or well-connected with the hanging kit (DynaScan optional kit), details please refer to the display installation guide. Incorrect installation may cause injury or damage the equipment. Product warranty does not cover the damage caused by improper installation and DynaScan shall not be held responsible in such incident. If you attempt to install the LCD on a different way, such as hanging from the ceiling with your customized hanging kit or your own platform/ enclosure; please contact DynaScan directly for more assistance. Please follow the local regulations for safety handling and display installation, this equipment is intended to be installed by qualified service personnel.

(1) Stand

Model	Screw Location		Screw Specification	Screw Length	Number
DW551DR4	A	31.3*1088.931.3*1148.931.3*1208.9	M6	7mm is required	12
	B	31.3*63.931.3*123.931.3*183.9

1

1. Two mounting holes can be found from top and bottom sides of the display (Portrait mode), which are reserved for wall, ceiling or stand mounting use.
2. When the connection kit insert into the mounting hole, each length side of the display has six screw holes which can be used for fasten.

Orientation

• DW551DR4 provides 3 different screen orientations for various environment applications. Portrait Flip, Portrait and Landscape mode can be distinguished by the corresponding position of I/O port in the figures below.

Mode 1: Portrait Flip

Mode 2: Portrait

Mode 3 : Landscape

Installation Location

• Do not install in a location with strong vibrations or dusty.
• Do not install near the building's main electric panel.
• Ensure the LCD is secured in such a manner that it cannot be easily removed by the general public.
• Leave clearance around the outer edge of the LCD from other objects to ensure proper ventilation.

Single display

Maintenance

• Inspect the fasteners regularly for signs of loosening or deformation. Please perform appropriate corrective measures when a problem is identified. Neglecting the problem may worsen the situation.
• Increase the inspection frequency on areas where previous maintenance had occurred to ensure the problems do not occur again.

Connecting to a Power Source

Using the power cable provided, plug it in the power inlet which shown in the diagram below. Connect the power cable to a 100-240 volt, 50 / 60Hz AC power outlet.

• Insert the plug completely into the socket. A loose power connection may cause damage to the relay and/or lead to a fire hazard.

Connecting an External Video Source

Turn OFF the power of both LCD and external video device. Using the DP cable (or HDMI cable, DVI cable), insert one end into the DP-IN (or HDMI-IN, DVI-IN) which shown in the diagram below. Connect the other end of the DP cable (or HDMI cable, DVI cable) to the DP output (or HDMI output, DVI output) of the video source. Refer to your video device's manual for additional information.

Input / Output Terminals

A. RS-232 (IN): RS232C network input connection for remote control from PC.
B. DVI (IN): Connect the DVI-D output of a PC, or the HDMI output of an AV device via a DVI-HDMI cable.
C. HDMI (IN): Connect the HDMI output of a PC or an AV device via a HDMI cable.
D. DP (IN): Connect the DP output of a PC or an AV device via a DP cable.
E. Extension Connector: Extension Connector for optional IR Extension sensor kit (ESK302).
F. Thermal: Extension Connector for optional Extension thermal kit (ETK302).
G. Audio (OUT): Connect the audio signal output from Audio IN jack to an external AV device.
H. AC (IN): Connect the supplied power cord to the wall outlet.

I. Power Switch: Press to switch the main power on/off.

J. Reset: Press to reboot the internal player.
K. RJ-45 (IN): RJ45 network input connection.
L. Micro SD card: Support for up to 32GB.
M. USB port: Support for USB flash drive storage, mouse and keyboard.

Operating Instructions

Powering On/Off the Display

To turn on/off the display. Press the power switch on as shown in the diagram below.

Using the Remote Control

Connection using an External Sensor Kit (ESK302)

Connect the ESK302 cable to the mini USB port, and aim the remote at the IR receiver as shown below.

NOTE: Ambient light may affect the performance of the remote control. Avoid fluorescent or neon lights in the vicinity.

*Color and shape may vary by model.

ITEM		DESCRIPTION
1	POWER	Power On / Off
2	MENU	OSD On / Off
3	UP	Move the cursor up or change the setting of selected item.
4	LEFT	Exit the current selection.
5	RIGHT	Select the highlighted item.
6	DOWN	Move the cursor down or change the setting of selected item.
7	OK	Enter (for DSM365 only)
8	BACK	Return to the last page. (for DSM365 only)

Navigating the On Screen Display (OSD) Menu

Press the MENU button on the remote control to show the OSD. Use the navigation arrows to select and adjust the menu items.

*The change of each setting can only enable when you press "LEFT" (refer to p.18) to back to the last menu layer.

1. Input Source

Input Source	Main	HDMI
Picture	Failover 1	DP
Time	Failover 2	DVI
Backlight	Failover 3	DSM365
Advance

ITEM 1	ITEM 2	DEFAULT	DESCRIPTION
Input Source	Main	HDMI	Set the Main input to display.
	Failover 1	DP	Set the Failover 1 input to display.
	Failover 2	DVI	Set the Failover 2 input to display.
	Failover 3	DSM365	Set the Failover 3 input to display.

2. Picture

Input Source	Color Temperature	User 2
Picture	R	100
Time	G	100
Backlight	B	100
Advance	Contrast	50
	Gamma	2.2
	Sharpness	Low
	Black Level	RGB Full

ITEM 1	ITEM 2	DEFAULT	DESCRIPTION
Picture	ColorTemperature	USER 2	Select the color temperature. (User2, User1, D93, D65 and D55).
	Red		Adjust the red light level. Range 0 – 100. Note: The feature is only supported on User2 mode.
	Green		Adjust the green light level. Range 0 – 100. Note: The feature is only supported on User2 mode.
	Blue		Adjust the blue light level. Range 0 – 100. Note: The feature is only supported on User2 mode.
	Contrast	50	Adjust the contrast level. Range 0 – 100.
	Gamma	2.2	Adjusts the Gamma value. (Native, 2.2, 2.4 and sGamma)
	Sharpness	Low	Adjusts the Sharpness value. (High, Medium and Low)
	Black Level	RGB Full	Selects the black level to adjust the screen gray scale. "Limited" for video source uses 16 to 235 levels for R/G/B, such as HDMI. "RGB Full" for video source uses all levels from 0 to 255 levels.

3. Time

Input Source Picture Time Backlight Advance

Current Date Current Time Day of Week Daylight Saving Power Control Timer Power On Time Power Off Time

2020/06/09 05:19:30 Tuesday Off Off 00:00 00:00

ITEM 1	ITEM 2	DEFAULT	DESCRIPTION
Time	Current Date	YYYY:MM:DD	Set the date.
	Current Time	HH:MM:SS	Set the clock. Note: The internal clock will continue to function when the power is turned off.
	Day of Week		Set the day of week. (Monday to Sunday)
	Daylight Saving	Off	Turn on / off DST setting.
	Power Control Timer	Off	Automatic power on / off schedule function.
	Power On Time	00:00	Set turn-on time.
	Power Off Time	00:00	Set turn-off time.

4. Backlight

Input Source	Auto Brightness	Off
Picture	High Level	100
Time	Low Level	30
Backlight	High Level Time	00:00
Advance	Low Level Time	00:00
	Local Dimming	Medium
	ALS Threshold	01(88)

ITEM 1	ITEM 2	DEFAULT	DESCRIPTION
Backlight	Auto Brightness	Off	A. If the AUTO BRIGHTNESS is “Off”, the screen brightness will remain at HIGH LEVEL brightness value.B. If the AUTO BRIGHTNESS is “Auto”, the brightness of display will be adjusted according to the ambient light. When ambient light is bright, the screen will adjust to the High Level brightness value set; when ambient light is dark, the screen will adjust to the Low Level brightness value set.C. When the Timer (“High Level Time” & “Low Level Time”) mode is set, the display will automatically switch the brightness according to the time set.
	High Level	100	Adjusts the highest brightness level.Range 0 – 100.
	Low Level	30 (1000 nit)10 (3000 nit)	Adjusts the lowest brightness level.Range 0 – 100.
	High Level Time	00:00	Set high level time.
	Low Level Time	00:00	Set low level time.
	Local Dimming	Medium	Adjusts the contrast. High is the highest contrast. Off is the lowest contrast.(Off, Low, Medium and High)
	ALS Threshold		Set the switching threshold value of High Level and Low Level.This function only supports the AUTO BRIGHTNESS is “Auto”.Note: If the ambient light is below the threshold value, the display will be switched to Low Level mode. If the ambient light is above the threshold value, the display will be switched to High Level mode.

5. Advance

Input Source	Display Mode	Auto
Picture	Screen Protection	Off
Time	IR Control	On
Backlight	Power Off Mode	Standby
Advance	Volume	100
	AC Back Status	Power On
	Reset to Default Setting	Off

ITEM 1	ITEM 2	DEFAULT	DESCRIPTION
Advance	Display Mode	Auto	Change the Menu orientation. The Menu can be displayed in either LANDSCAPE, PORTRAIT or PORTRAIT FLIP mode.
	Screen Protection	Off	Turn on / off image burn-in protection. Set image burn-in protection interval. Range 0 - 100 minutes.
	IR Control	On	Enable/disable the remote control for Menu. Note: When disabled, the remote control function can be enabled again from the control panel on the display or through the DynaScan "Display Manager" application.
	Power Off Mode	Standby	When in Power Off Mode, RS-232 controls do not function. Only [Main Power Switch] on the display or [Power Button] on the remote control can wake up the display.
	Volume	100	Set volume. Range 100 - 0.
	AC Back Status	Power On	Choose to use the AC back status function. Power On: Display booting up when the power back after an outage. Standby: Display keeps soft-off status when the power back after an outage. Memory: Display will back to the last state when the power back after an outage.
	Reset Default Setting	Off	Restore all settings to default. Note: It does not modify CURRENT DATE, CURRENT TIME, DATE OF WEEK, TIME ZONE, POWER ON TIME and POWER OFF TIME.

6. Information 1

Information 1 Information 2 Information 3

Resolution Model Serial Number Hardware Firmware Color Depth

HDMI 1920x1080
DW551DR4
551DR4XXXXXXXXX
XXXX
XX.XX.X
8 bits

ITEM 1	ITEM 2	DEFAULT	DESCRIPTION
Information 1	Resolution		Input resolution.
	Model	DW551DR4	The display's model.
	Serial Number		The display's serial number.
	Hardware		The H/W version.
	Firmware		The F/W version.
	Color Depth		The color depth of current input.

7. Information 2

Information 1 Information 2 Information 3

Amb. Temp. (Back)
Amp. Temp. (ETK)
ALS Level (Amb.)

27^ / 80^ No Connection 10

ITEM 1	ITEM 2	DEFAULT	DESCRIPTION
Information 2	Amb. Temp. (Back)		LCD inner (backlight unit) temperature monitoring.
	Amb. Temp. (ETK)		The Extension Thermal Kit (ETK302) is for ambient temperature monitoring.
	ALS Level		The brightness of ambience monitoring. (Ambience Light Sensor)

8. Information 3

Information 1 Information 2 Information 3

Over Heat Protection

Inactive

ITEM 1	ITEM 2	DEFAULT	DESCRIPTION
Information 3	Over Heat Protection	Inactive	It will enter into protection mode when the display internal temperature is over heat.65°C = Brightness 75%.67°C = Brightness 50%.69°C = Brightness 10%.When the temperature is decreased to exit the protection, the brightness will restore to 100% and Over Heat Protection is disabled.

Some functions may not be available for all models.

*Adjusted value: Each R/G/B value for this product has been individually adjusted during production to a preset color temperature of 6500K.

Specifications

MODEL		DW551DR4
PANEL	LCD Panel Size	54.64 inches
	Native Resolution	1920 x 1080
	Brightness	1000 cd/m² (Typ.) / 3000 cd/m² (Typ.)
	Contrast Ratio	3,000:1
	Response Time	8 ms (Typ.)
	Viewing Angle	178°/ 178°
	Life Time	100,000 hrs (Typ.)
	Panel Surface	AR 1.5%, 2H
POWER	Power Supply	Internal
	Rated Voltage	100 - 240V, 50 / 60Hz
	Power On Mode	Typ. 240W / Max. 380W
	Power Saving Mode	< 1W
MECHANICAL SPECS	Bezel Width (T/B/L/R)	29.5/29.5/29.5/29.5 mm
	Cabinet Color	Black
	Monitor Dimension (LxHxD)	1272.8 x 743.3 x 62.7 mm
	Monitor Weight	43 kg
	Orientation	Landscape / Portrait
USER INTERFACE	OSD Language	English
ENVIRONMENT	Operation Temperature	0°C ~ 45°C
	Storage Temperature	-20°C ~ 60°C
	Humidity	10%~80% RH Non-Condensing
I/O Ports	HDMI	IN *2 (HDCP)
	DP	IN *2
	DVI-D	IN *2
	RS-232	IN *2
	Audio	OUT *2
	USB port	IN *2
	RJ-45	IN *2
	Micro SD Slot	IN *2
	Mini USB	IN *2 (ESK only)
Fuse		6.3A

Design and specifications are subject to change without notice.

Input Mode

Active Resolution		Refresh Rate	Pixel Rate	Aspect Ratio
H Pixels	V Lines
640	480	60 Hz	25.175 MHz	4:3
720	480	59.94 Hz	27 MHz	4:3
800	600	60 Hz	40 MHz	4:3
1024	768	60 Hz	65 MHz	4:3
1280	720	60 Hz	74.25 MHz	16:9
1280	768	60 Hz	79.5 MHz	5:3
1360	768	60 Hz	85.5 MHz	16:9
1920	1080	60 Hz	148.5 MHz	16:9

Pin Assignments

RS-232 Input

PIN No.	NAME
01	Connected to 7&8
02	TXD
03	RXD
04	Connected to 6
05	GND
06	Connected to 4
07	Connected to 1&8
08	Connected to 1&7
09	NC

Troubleshooting

ISSUE	RECOMMENDED SOLUTION
No image is displayed.	Check whether the cable is completely plugged in. Check whether the main switch is in the ON position, and the power cord is completely plugged in. Check whether the image source's resolution is set as the supported format (refer to section “Input Mode”, p.26). Check whether the cable is damaged or bent excessively.
Nothing happens when switching the main switch on.	Unplug the power cord from the socket and plug it in again after a few seconds to reset the Signage. Note: Unplugging the power cord will not change the settings.
Image is unstable.	Check whether the cable is completely plugged in.
The remote control does not work.	Check whether there are batteries in the remote control. Check the batteries for freshness, polarity, etc. Check whether the remote is in the operation range. Bright light may interfere with the remote control. Please avoid using the remote control near special fluorescent lights or neon lights.
Auto on/off does not work or does not function properly.	Check whether the TIMER setting in the menu is set to “OFF”. Check whether the “Power On Time” and “Power Off Time” settings are set correctly.
Cannot control the display remotely via RS-232.	Check whether the RS-232 cable is connected properly.

If you are still having trouble with your DynaScan DS² Professional LCD, contact your dealer or DynaScan directly for more assistance.

DSM365 is an internal operating system as Android, which can install the applications via USB flash drive storage, SD card or Internet.

How to Switch to DSM365

• Press the MENU button on either the rear panel control or remote control to show the OSD.
• Use the navigation arrows to select and adjust the Input Source.

[Input Source Main DSM365]

Input Source Picture Time Backlight Advance

Main Failover 1 Failover 2 Failover 3

DSM365
DP
DVI
HDMI

ITEM		DESCRIPTION
1	APPS	Show the Installed APPS.

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