Anti Hair Wrap & Duo Clean IZ201 - Vacuum Cleaner SHARK - Free user manual and instructions
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USER MANUAL Anti Hair Wrap & Duo Clean IZ201 SHARK
Anti Hair Wrap & DuoClean Cordless Vacuum
IZ201EU Series
IZ251EU Series
BRUGERVEJLEDNING
GEBRAUCHSANWEISUNG
INSTRUCTIONS
INSTRUCCIONES
INSTRUCTIONS
ISTRUZIONI
INSTRUCTIES
INSTRUKSJONER
OHJEET
INSTRUKTIONER

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Downloaded from www.vandenborre.be SharkTAK
registermyshark.co.uk

00 862 0453

Flexology* Opbevaring....11
Vedilgeholdelse af Din Støvsuger 12
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Line drawing of a Shark-shaped device with a cord and power plug (no text or symbols)Sæt Lithium Ion Power Pack-opladeren i stikkontakten.

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I HÄNDHOLDT ST∅VSUGEROPLADER Tnatural_image
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Technical line drawing of a mechanical component with a bell-shaped top and internal components (no text or symbols)Tæppe Brug denne indstilling til at samle snavs op under overfladen på dine tæpper.

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Technical line drawing of a medical device labeled 'OVER-GULV MED SKAFT' (no other text or symbols)T∅MNING AF ST∅VBEHOLDER

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ANTI-HAIR WRAP GULVMUNDSTYKKEnatural_image
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Line drawing of a vertical mechanical component with a handle and shaft (no text or symbols)Kontroller for blokeringer i skaftet:
Flexology® Skaft:
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Technical line drawing of a mechanical device with a handle and internal components (no text or symbols)Kontroller for blokeringer i gulvmundstykket:
registermyshark.co.uk

00 862 0453

Handhabung Des Flexology*-Rohrs 29
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graph TD
A["Top Device"] --> B["Internal Component"]
B --> C["Final Product"]
FILTER VOR MOTOR FILTER NACH

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Technical line drawing of a mechanical device with no visible text or symbolsfor purchasing the Shark Anti Hair Wrap & DuoClean Cordless Vacuum


TIP: You can find the model and serial numbers on the QR code label which is located on the bottom of the dust cup.
REGISTER YOUR PURCHASE

registermyshark.co.uk

00 862 0453

an QR code using mobile device
RECORD THIS INFORMATION
Model Number:
Date of Purchase (Keep receipt):
Store of Purchase:
TECHNICAL SPECIFICATIONS
Voltage: 25.2V
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This instruction manual is designed to help you get a complete understanding of your new Shark DuoClean Cordless Vacuum.
If you have any questions, please call the Customer Service line on 0800 862 0453.
CONTENTS
Important Safety Instructions.... 40
Getting To Know Your Shark Cordless Vacuum....42
Your Lithium Ion Power Pack Battery....43
Led Battery Power And Charging Indicators 43
Recycling Your Lithium Ion Power Pack Battery 43
Charging The Battery ....44
Power Settings....45
Cleaning Modes....46
Using the Flexology ^® wand ....47
Flexology* Reach....47
Flexology* Storage 47
Maintaining Your Vacuum ....48
Emptying The Dust Cup....48
Removing and Cleaning The Dust Cup....48
Cleaning The Filters 49
Floor Nozzle 50
Checking For Blockages 51
Troubleshooting....52
Additional Accessories Available on Sharkaccessories.eu ....53
Warranty 54
Battery Warranty....55

This marking indicates that this product should not be disposed with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material sources. To return your used device, please use the return and collection systems or contact the retailer where this product was purchased. They can take this product for environmental safe recycling.
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY • PLEASE READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM.
To reduce the risk of shock and unintended operation, turn off power and remove the ION Power Pack battery before servicing.
WARNING
REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, INJURY, OR PROPERTY DAMAGE:
1 This vacuum consists of a motorized nozzle, wand, and handheld vacuum. These components contain electrical connections, electrical wiring, and moving parts that potentially present risk to the user.
2 Before each use, carefully inspect all parts for any damage. If a part is damaged, discontinue use.
3 Use only identical replacement parts.
4 This vacuum contains no serviceable parts.
5 Use only as described in this manual. DO NOT use the vacuum for any purpose other than those described in this manual.
6 With the exception of the filters and dust cup. DO NOT expose any parts of the vacuum to water or other liquids.
7 Keep the appliance and its cord out of reach of children. Do not allow the appliance to be used by children. DO NOT allow to be used as a toy. Close supervision is necessary when used near children.
GENERAL USE
8 This appliance can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Cleaning and user maintenance shall not be made by children.
9 Always turn off the vacuum before connecting or disconnecting any current carrying hoses, motorized nozzles, chargers, batteries, or other electrical or mechanical parts.
10 DO NOT handle plug or vacuum with wet hands.
11 DO NOT use without dust cup, filters, and brush-roll in place.
12 Only use Shark * branded filters and accessories. Failure to do so will void the warranty.
13 DO NOT put any objects into nozzle or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
14 DO NOT use if nozzle or accessory airflow is restricted. If the air paths or the motorized floor nozzle become blocked, turn the vacuum off. Remove all obstructions before you turn on the unit again.
15 Keep nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or loose clothing.
16 DO NOT use if vacuum is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.
17 Use extra care when cleaning on stairs.
18 DO NOT leave the vacuum unattended while powered on.
19 When powered on, keep the vacuum moving over the carpet surface at all times to avoid damaging the carpet fibers.
20 DO NOT place/vacuum on unstable surfaces such as chairs or tables.
21 DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects (glass, nails, screws, or coins)
d) Large quantities of dust (including drywall, fireplace ash, or embers). DO NOT use as an attachment to power tools for dust collection.
e) Smoking or burning objects (hot
coals, cigarette butts, or matches)
f) Flammable or combustible materials
(lighter fluid, gasoline, or kerosene)
g) Toxic materials (chlorine bleach,
ammonia, or drain cleaner)
22 DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust)
23 Turn off the vacuum before plugging in or unplugging the charger.
24 Turn off the vacuum before any adjustment, cleaning, maintenance or troubleshooting.
25 During cleaning or routine maintenance, DO NOT cut anything other than hair, fibers, or string wrapped around the brush-roll.
26 Allow all filters to air-dry completely before replacing in the vacuum to prevent liquid from being drawn into electric parts.
27 DO NOT modify or attempt to repair the vacuum or the battery yourself, except as indicated in this manual. DO NOT use the battery or vacuum if it has been modified or damaged. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
28 Turn off all controls before unplugging.
29 Always turn off this appliance before connecting or disconnecting motorized nozzle or hand tool.
SAVE THESE INSTRUCTIONS
GETTING TO KNOW YOUR SHARK CORDLESS VACUUM
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Insert the wand into the floor nozzle, pressing it in until it clicks securely into place.
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Insert the handheld vacuum into the top of the wand, pressing it in until it clicks securely into place.
For proper operation, ensure all components are completely connected and clicked into place.

flowchart
graph TD
A["Handheld Vacuum"] --> B["Flexology™ Wand"]
B --> C["Anti-Hair Wrap Floor Nozzle"]
WARNING: This vacuum does not stand up on its own. For storage instruction please refer to page 11.
The Lithium Ion Power Pack battery does not come fully charged. Prior to first use, charge completely. During first use, run the battery down until it is completely out of power. This will condition the battery.
LED BATTERY POWER AND CHARGING INDICATORS

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axdenborre.beCharging

NOTE: Full charge takes approximately 3 hours.
In Use

This product uses a lithium-ion rechargeable and recyclable battery. When the battery no longer holds a charge, it should be removed from the vacuum and recycled. DO NOT incinerate or compost the battery. When your Lithium ION Power Pack Battery needs to be replaced, dispose of it or recycle it in accordance with local regulations. In some areas, it is illegal to place spent lithium-ion batteries in the bin or in a municipal solid waste stream. Return spent power packs to an authorised recycling center or to retailer for recycling. Contact your local recycling center for information on where to drop off the spent power pack.
NOTE: A complete charge takes approximately 3 hours. The Lithium Ion Power Pack, like all lithium-Lithium Ion batteries, will naturally decrease in capacity over time from the 100% capacity of a new battery.
CHARGING THE BATTERY

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Technical line drawing of a washing machine component with an inset view showing internal components (no text or symbols)IN HANDHELD VACUUM
Plug the Lithium Ion Power Pack Charger into a wall socket.
Remove the handheld vacuum from the wand by pressing the Wand Release button and pulling up. Plug the charger into the charging port on the handheld vacuum.

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Technical line drawing of a device interior with arrows indicating movement or assembly (no text or symbols)To remove the battery, squeeze the Battery Release Button and slide backwards. Plug the charger into the charging port on the battery.

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FLEXOLOGY' STORAGE MODEOUT OF TTo put the vacuum in storage mode, press the Unlock latch while folding the handheld vacuum forward until the wand clicks and locks. Plug the charger into the charging port on the handheld vacuum.

Slide switch to the top to turn off power. To begin vacuuming, slide switch to the desired setting.
Hard Floor/Small Area Rugs
Use this setting to clean floors and small area rugs.

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Line drawing of a carpet setting boost mode (no text or symbols on the diagram itself)
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Line drawing of a mechanical device with no visible text or symbolsFor an added boost in power, pull the Trigger on the handheld vacuum. Release it to return to standard power.
Carpet
Use this setting to pick up debris below the surface of your carpets.
CLEANING MODES

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Line drawing of a hand holding a vacuum cleaner with a handle, labeled 'UPRIGHT WITH FLEXOLOGY' WAND' at the bottom (no other text or symbols)To clean floors, place foot on floor nozzle and tilt handheld vacuum back.
NOTE: Brush-roll will only engage when the handheld vacuum and wand are tilted back.

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Line drawing of a handheld thermosette with an inset close-up view (no text or symbols)Press the wand release button to lift the handheld vacuum off the wand. Great for cleaning stairs and furniture, and other above floor areas with accessories.

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Technical line drawing of a double-floor window with an open door and vertical rod, showing front and side views (no text or symbols)Stand the vacuum upright and press the nozzle release button where the bottom of the wand meets the nozzle. Lift upward to detach. Great for cleaning baseboards, ceiling fans, window sills, and other hard-to-access areas.
NOTE: All accessories are compatible with both the wand and the handheld vacuum.
USING THE FLEXOLOGY® WAND
FLEXOLOGY* REACH

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www.vandenborre.bePress the Flexology® Wand Unlock Latch on the back of the wand then adjust the angle.

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Line drawing of a mechanical device with a rectangular block and a vertical rod extending from its side (no text or symbols)Adjust the wand to a lower angle to easily clean under furniture.
FLEXOLOGY* STORAGE

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(Click)To put the vacuum in storage mode, press the unlock latch while folding the handheld vacuum forward until the wand clicks and locks.

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(Click)To take the vacuum out of storage mode, lift up the handheld vacuum until the wand clicks and locks in place.
MAINTAINING YOUR VACUUM
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Technical diagram showing a device with a close-up view and a downward arrow indicating a process (no text or symbols present)Press the handvac release button and disconnect the handheld vacuum from the wand.

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Technical diagram showing a device with a downward arrow and particle distribution, alongside its schematic view.To empty the Dust Cup while it is attached to the handheld vacuum, position the dust cup over a trash receptacle and slide the Lid Release slider forward.
REMOVING AND CLEANING THE DUST CUP

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Diagram illustrating a mechanical device with force application and particle dispersion, showing step-by-step states of lifting and drying.To remove the dust cup from the handheld vacuum, press the Dust Cup Release button near the handheld vacuum nozzle. Tilt the dust cup and lift off to remove. To empty dust and debris, hold the dust cup over the trash, then slide the Lid Release slider forward.

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Line drawing of a lamp with an open shelf and a curved arm, showing structural details (no text or symbols)Remove debris from the dust screen by tapping it gently or wiping it with a dry cloth as needed. To clean the interior of the dust cup, rinse it with water. Place it on its side to air-dry for at least 24 hours before reinstalling.
MAINTAINING YOUR VACUUM
CLEANING THE FILTERS
To clean filters, rinse them with water only. Allow all filters to air-dry completely for at least 24 hours before reinstalling to prevent liquid from being drawn into electric parts. Clean the pre-motor filters at least once a month and post-motor filter at least once a year. Tap off loose dirt between washes when needed. More frequent cleaning may sometimes be necessary with heavy use.
IMPORTANT: DO NOT use soap when cleaning the flares. Use water only.

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PRE-MOTOR FILTER POST-MOTORPress the dust cup release button and remove the dust cup. Pull the foam and felt filters out of the back of the dust cup.

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Technical line drawing of a cleaning device with an inset showing a close-up view of the component (no text or symbols)Remove the dust cup. Pull the post-motor filter out of the handheld vacuum.

Pre-Motor Foam and Felt Filter Kit

Post-Motor Filter

Post-Motor Filter
NOTE: To order filters and other parts, visit sharkclean.eu
MAINTAINING YOUR VACUUM
FLOOR NOZZLE
If you run over a hard or sharp object or notice a noise change while vacuuming, check for blockages or objects caught in the brush-roll.

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Technical line drawing of an anti-hair wrap floor nozzle (no text or symbols on the diagram itself)- Turn off the vacuum.
- Using a coin, turn locks counterclockwise to open, then lift off cover to access brush-roll.
- Clear airway of blockages.
- Replace cover by sliding inserts into slots, then pressing down firmly on all sides before turning locks clockwise to close. There will be an audible click once the locks are secured.
MAINTAINING YOUR VACUUM
CHECKING FOR BLOCKAGES

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Line drawing of a refrigerator interior with a door and seat, showing an arrow indicating direction (no text or symbols)Checking for Blockages in the Handheld Vacuum:
- Turn off vacuum.
- Remove the handheld vacuum from the wand.
- Check all intake openings to the dust cup and remove any debris or blockage.

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Line drawing of a vertical cylindrical object with a handle and base (no text or symbols)Checking for Blockages in the Wand:
Flexology* Wand:
- Turn off vacuum.
- Remove the handheld vacuum and floor nozzle from the wand.
- Check the clog access on the Flexology portion of the wand by pinching the tabs on either side of the hose and lifting the hose out for wand access.
- Clear any debris and blockages.

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Technical line drawing of a mechanical device with no visible text or symbolsChecking for Blockages in the Floor Nozzle:
- Turn off vacuum.
- Detach the wand.
- Use the edge of a coin to open the three locks on the bottom of the floor nozzle (see page 12).
- Remove the cover and tilt back the neck of the floor nozzle.
- Check the opening and remove any debris or blockage.
- Replace cover by firmly pressing down on all sides and turn the locks clockwise.
MAINTAINING YOUR VACUUM
TROUBLESHOOTING
WARNING: To reduce the risk of shock and unintended operation, turn off power and remove the Lithium Ion Power Pack battery before servicing.
Vacuum is not picking up debris. No suction or light suction. Nozzle light is red.
(Refer to Checking for Blockages section for more information.)
- Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the filters before reinserting in the vacuum.
• Dust cup may be full; empty dust cup.
- Check floor nozzle for blockages; clear blockages if required.
- Remove any string, carpet fibers, or hair that may be wrapped around the brush-roll.
- Check connection between handheld vacuum and wand for blockages; clear blockages if required. If the issue persists, please contact Customer Service.
- Check clog access in wand for any blockages and clear any debris.
Vacuum lifts area rugs.
• Make sure you are not engaging boost mode. Take care when vacuuming area rugs or rugs with delicately
sewn edges.
- Turn off the unit to disengage the brush-roll and restart with the power/selector switch.
Brush-roll does not spin.
- Immediately turn off the vacuum. Remove any blockages before turning the vacuum back on. Make sure the handheld vacuum is tilted back far enough for the brush-roll to engage. If the brush-roll still does not spin, please contact Customer Service.
- If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the handheld vacuum, wand, and nozzle. Try disconnecting and reattaching the pieces. If the headlights still do not illuminate, please contact Customer Service.
Vacuum turns off on its own.
There are several possible reasons for the vacuum turning off on its own, including blockages, battery issues, and overheating. If vacuum turns off on its own, perform the following steps:
- Turn on the vacuum and check the battery indicator lights located on the handheld portion of the vacuum. If recharging is needed, plug in while vacuum is in the off position.
- Empty dust cup and clean filters (See Emptying the Dust Cup and Cleaning the Filters sections).
- Check wand, accessories, and inlet openings and remove any blockages.
- Allow unit and battery to cool for at least 45 minutes, until they return to room temperature.
- Restart with power/selector switch.
NOTE: If vacuum still does not operate properly, contact Customer Service
Battery Indicator Lights on handheld vacuum are flashing.
- Bottom LED light is flashing (Fig. A): Battery needs to be charged.
- Top and bottom LED lights are flashing (Fig. B): Battery temperature is not optimal, so charging is temporarily paused. Leave battery plugged in and charging will resume soon.
- If top 2 or bottom 2 LED lights are flashing (Fig. C, Fig. D), call Customer Service.

H. A. E. C. H. G. D
ADDITIONAL ACCESSORIES AVAILABLE ON SHARKACCESSORIES.EU
A 8" Crevice Tool
8 12" Crevice Tool
©18" Flexi Crevice Tool
Flexible Hose
E Duster Crevice Tool
F Dusting Brush
© Multi-Angle Dusting Brush
H Anti-Allergen Dust Brush
① Upholstery Tool
① Wide Upholstery Tool
K Pet Multi-Tool
Motorised Pet Tool
M Flexology* Under-Appliance Wand
N Home & Car Detail Kit
Precision Duster
Onboard Tool Clip
Accessory Bag
R Lithium Ion Battery
⑤ Lithium Ion Power Pack Charger
⑦ Charging Cord
A

B

C

D

E

F

G

H

1

J

K

LMNO



P

Q

RST



NOTE: Not all accessories come with all units. Please see the enclosed Quick Start Guide for your unit's configuration. To order additional accessories, visit sharkaccessories.com.
Shark|NINJA
FIVE (5) YEAR LIMITED GUARANTEE
When you buy a product in Germany as a consumer, you get the benefit of legal rights relating to the quality of the product (your "statutory rights"). You can enforce these statutory rights against your retailer. However, at Shark we are so confident about the quality of our products (the "Products") that we give you an additional manufacturer's guarantee of up to five years (2 year as standard plus 3 years when you register (the "Extended guarantee")). This guarantee only applies to the product it is brought into new and purchased before being issued to the same period. The terms and conditions relate to the share of the product's rights and fees affected. Please note that the guarantee is available in all EU countries and in the UK if it stops being an EU country during the guarantee term.
The conditions below describe the prerequisites and scope of our guarantees which are issued by SharkNinja Germany GmbH, Kurt-Ilbaum-Flatz 8, 63450 Hanau (Germany) ("us", "our" or "we"). They do not affect your statutory rights or the obligations of your retailer and your contract with them. The same applies if you have purchased the product directly from Shark. The Lithium-Ion Battery pack is not covered by the 5-year guarantee (see battery guarantee on next page).
Shark™ Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to work properly for as long as possible. The guarantee it comes with is an important consideration - and reflects how much confidence the manufacturer has in its product and manufacturing quality.
Our customer service helpline (0800 000 9063) is open from 9.00am to 6.00pm Monday - Friday. It's free to call, and you'll be put straight through to a Shark representative. You'll also find online support at www.sharkclean.eu.
How do I register my Extended guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you'll need the following information about your machine:
- Model no
- Serial Number (only if available)
- Date of purchase of the Product (receipt or delivery note)
To register online, please visit www.sharkclean.eu
IMPORTANT
- The guarantee covers your Product for 2 years (or for 5 years, if registered) starting on the date of purchase. - Please keep the receipt at all times. Should you need to use your guarantee we will need the receipt to verify the information supplied to us is correct. The inability to produce a valid receipt will invalidate your guarantee.
What are the benefits of registering my guarantee?
When you register your guarantee, you can choose to receive our newsletter containing tips, advice and competitions. Hear the latest news about new Shark technology and launches. If you register your guarantee online, you'll get instant confirmation that we've received your details.
Details of our privacy policy can be found at www.sharkclean.eu
How long are our Products guaranteed for?
Our confidence in our design and quality control means that your Product is guaranteed for a total of five years (2 years plus an Extended guarantee of 3 years).
What is covered by the guarantee?
Repair or replacement (at Shark's discretion) of your Product, including all parts and labour in case of any defect in design, materials and workmanship (including transport and shipping costs). Our guarantee is in addition to your legal rights as a consumer.
What is not covered by the guarantee?
-
Blockages - For details of how to unlock your vacuum cleaner, please refer to the Operating Manual.
-
Normal wear and tear such as brush bar, fuse, belt, batteries, hose etc.
-
Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the vacuum cleaner which is not in accordance with the Shark Operating Manual supplied with your machine.
-
Use of the vacuum cleaner for anything other than normal domestic household purposes.
-
Use of parts not assembled or installed in accordance with the operating instructions.
-
Use of parts and accessories which are not Shark spares.
-
Faulty installation (except where installed by Shark).
-
Repairs or alterations carried out by parties other than Shark or its agents, unless you can show that the repairs or alterations carried out by others are not related to the defect for which you exercise the guarantee.
- The Lithium ION battery. Please see next page for battery guarantee.
What happens when my guarantee runs out?
Shark does not design products to last for a limited time. We do appreciate that there may be a desire for our customers to want to repair their vacuum cleaners after the guarantee has elapsed. In this case please contact our free phone customer service help line and ask about our guarantee program, on 0800 000 9063.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum. You'll find a full range of Shark spares, replacement parts and accessories for all Shark machines at www.sharkclean.eu. Please remember that using non-Shark spares may invalidate your manufacturer's guarantee. However your statutory rights are unaffected.
Shark|NINJA
TWO (2) YEAR LIMITED BATTERY GUARANTEE
When you buy a product in Germany, 100 consumer, you get the benefit of legal rights relating to the quality of the product (your "statutory rights"). You can enforce these statutory rights against your retailer. However, at Shark we are so confident about the quality of our products (the "Products") that we give you an additional manufacturer's battery guarantee of up to two years. This guarantee only applies to the Product if it is bought in new and unused condition. The product has been issued on its own or its customers for the guarantee (the "battery guarantee"), only - your statutory rights as a buyer are unaffected. Please note that the year guarantee is available in all EU countries and in the UK if it stops being an EU country under the guarantee term.
The conditions below describe the prerequisites and scores of our battery guarantee which is issued by the SharkNinja Germany GmbH, Kurt-Blaum-Platz 8, 63450 Hanau (Germany) ("us", "our" or "we"). They do not affect your statutory rights or the obligations of your retailer and your contract with them.
Shark\* Guarantees
Our customer service helpline (0800 000 9063) is open from 9.00am to 6.00pm Monday - Friday. It's free to call, and you'll be put straight through to a Shark representative. You'll also find online support at www.sharkclean.eu.
How do I register my extended Shark \* guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you'll need the following information about your Product:
- Model no.
- Serial Number (only if available)
- Date you purchased the Product (receipt or delivery note)
To register online, please visit www.sharkclean.eu
IMPORTANT
• The battery guarantee covers your battery for 2 years starting on the date of purchase.
- Please keep the receipt at all times. Should you need to use your guarantee we will need the receipt to verify the information supplied to us is correct. The inability to produce a valid receipt will invalidate your guarantee.
What are the benefits of registering my battery guarantee?
When you register your guarantee, we'll have your details to hand if we ever need to get in touch. You can also receive tips and advice on how to get the best out of your Shark vacuum and hear the latest news about new Shark technology and launches. If you register your guarantee online, you'll get instant confirmation that we've received your details. Details of our privacy policy can be found at www.sharkclean.eu
How long are new Shark Lithium-Ion batteries guaranteed for?
Our confidence in our design and quality control means that the battery in your new Shark vacuum cleaner is guaranteed for a total of 2 years.
What is covered in my battery guarantee?
-
The original Lithium-Ion Battery, in Shark's sole discretion, will be replaced or repaired for up to 2 years from the original purchase date (including transport and shipping costs).
-
In the rare event that a replacement battery is issued, the guarantee coverage for the replacement battery ends six months following the receipt date of the replacement battery or the remainder of the existing guarantee, whichever is later.
What is not covered by the battery guarantee?
-
Normal wear and tear of Lithium-Ion Battery, within the temperature range set out under the safety instructions section.
-
Any battery that has been tampered with or used for commercial purposes.
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Damage caused by misuse, abuse, use of the vacuum outside of the approved temperature range, or careless handling, or damage due to mishandling in transit.
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Injury or damage caused to people or things other than the battery itself.
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Faulty installation (except where installed by Shark).
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Repairs or alterations carried out by parties other than Shark or its agents, unless you can show that the repairs or alterations carried out by others are not related to the defect for which you exercise the battery guarantee.
Problems with your battery
If your Lithium-Ion battery fails to operate properly while in use under normal household conditions within the guarantee period, please call our freephone customer service helpline on 0800 000 9083 for product help and support.
GRACIAS
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LS15 8ZB
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Illustrations may differ from actual product. We are constantly striving to improve our products; therefore the specifications contained herein are subject to change without notice.
© 2019 SharkNinja Operating LLC. Flexology®, SHARK are registered trademarks of SharkNinja Operating LLC.
IZ201EU_IZ251EU_Series_IB_MP_191018_Mv1 PRINTED IN CHINA
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