License Administrator 4.01 - Software license & extension QUARK - Free user manual and instructions

USER MANUAL License Administrator 4.01 QUARK

PowerPC-based Mac OS®-compatible computer or Intel-based Mac OS-compatible computer

Mac OS X 10.3.x (Panther®) for PowerPC-based Mac OS computers or Mac OS X 10.4.4 (Tiger

) for Intel-based Mac OS computers

16MB of available hard disk space for installation

, Java, 128-bit encryption, and Secure Sockets Layer (SSL) must be enabled for the Web browser QLA Control Panel requirements

PowerPC-based Mac OS-compatible computer or Intel-based Mac OS-compatible computer

Mac OS X 10.3.x (Panther) for PowerPC-based Mac OS computers or Mac OS X 10.4.4 (Tiger) for Intel-based Mac OS computers

16MB of available hard disk space for installation

Java Development Kit 1.4.1 Network requirements TCP/IP network NOTE Attempting to run the client software, the server software, and the licensed Quark application on a computer with less than 128MB of RAM installed could result in a failure of QLA. Windows QLA Server requirements

166 MHz Pentium-based Windows®-compatible computer

85MB of available hard disk space for installation

166 MHz Pentium-based Windows-compatible computer

85MB of available hard disk space for installation Network requirements TCP/IP network Solaris QLA Server requirements

130MB of available hard disk space for installation

User name and password to download the license file

DNS name or IP address of the QLA Server computer

Port number for the QLA Server computer

The server host ID (Ethernet card address) of the computer on which you plan to run QLA Server

The customer number and serial numbers for the licensed Quark applications you are monitoring with QLA

An e-mail address for your accounting department

E-mail addresses for your system administrators (you can enter up to 10 system administrator addresses) If you plan to use a backup server, you will also need the following information:

DNS name or IP address of the backup server

Port number for the backup server

The server host ID (Ethernet card address) of the backup server computer NOTE You cannot designate the same computer as the primary server and the backup server. User names and passwords You will be required to enter two user names and two passwords:

One user name and password is for the system administrator to log on to the QLA Control Panel software, to manage licenses, and to view the system log.

The second user name and password is for the Web user to download a license file or change information. You can use the same user name for both functions, although you must use different passwords. Read me. Minimum system requirementsPage 41 TOPICS The user names and passwords must be alphanumeric and the number of characters must be from 4 to 32. Passwords are case sensitive. NOTE After entering a user name, you cannot change it unless you reinstall the QLA Server software. In addition, you cannot change the Web user name after creating an account to download the license file. Technical information When you install QLA Server and register with Quark to download a license file, ensure you have the following information about your server and network:

The DNS name or IP address of the computer where QLA Server will be installed and of the backup computer (if you plan to use a backup). Quark technical staff recommends that you use static IP addresses so that your clients can always locate the server. NOTE For information about changing the server name or port number after you have installed the QLA Server software, see A Guide to Quark License Administrator on the Quark License Administrator CD-ROM.

Your IP address if you have Mac OS clients on your network and your server is a Windows-compatible computer. Mac OS clients do not recognize Windows DNS names.

The port numbers for your QLA Server and backup server. Use port numbers between 1024 and 65535. See the “Selecting port numbers” section of this document for more information.

The server host ID (Ethernet card address) for the QLA Server computer on your network. For more information about deter- mining this address, see the “Finding Ethernet card addresses” section of this document for more information.

Your customer number and the serial numbers of the licensed Quark applications that you are monitoring with QLA. Selecting port numbers Select port numbers that are not already in use. Use one of the following guidelines to find a list of unavailable port numbers:

On Mac OS X, launch Network Utility (Applications Þ Utilities Þ Network Utility) and click the Port Scan tab; enter your computer’s IP address and click Scan.

On Windows and Solaris, enter Netstat -a at the command prompt. Finding Ethernet card addresses Use one of the following guidelines to find the Ethernet card address:

On Mac OS, choose menu Þ System Preferences Þ Network Þ Ethernet tab. The server host ID is the Ethernet address.

On Windows, display the DOS command prompt. At the prompt, enter ipconfig/all and press Enter. The Ethernet card address is the number in the Physical Address field.

On Solaris, launch the console, go to the root dir ectory, and enter the command bin/hostid. Read me. Before you beginPage 42 TOPICS Contact information When you register to download a license file, you must provide the following information so that Quark can contact you:

An e-mail address for your accounting department. This address is the e-mail address Quark uses to contact your company for billing purposes (for example, if you use an auxiliary license).

An e-mail address Quark staff can use to contact you regarding auxiliary license usage or for other notifications. You can enter up to 10 e-mail addresses. NOTE When choosing the e-mail addresses, Quark technical staff recommends that you use a company or department address such as SystemAdmin@company.com rather than an individual’s address. Other important notes Quark technical staff recommends that you install QLA Server before installing your licensed Quark applications on the client computers. Before you begin installing QLA, see the “Minimum system requirements” section of this document to be sure your computers and network meet all the requirements.

The server software is installed on the computer that will be used as the central location for the license administrator operations.

Access the interface and controls for QLA through the QLA Control Panel software. You can install the QLA Control Panel software on any computer you want to use for administering license usage. You can also install it on multiple computers and change the configurations from more than one computer Uninstalling previous versions of QLA Completely uninstall any earlier versions of QLA from your computer — both the Server software and the Control Panel — before installing QLA 4.01. Installing the QLA Server The QLA software is divided into two parts: the QLA Server soft- ware and the QLA Control Panel software. Install the QLA Server software on the computer that is the central location for the license administration operations. Use the QLA Control Panel software to access the interface and controls for QLA Server. You can install the QLA Control Panel software on any computer or multiple computers within the network. You can also install the QLA Server software on a backup server. The backup server automatically monitors license usage if the primary server becomes unavailable. When the primary server is available again, the backup server sends license configuration and usage information to the primary server, giving you a continuous record of usage. You can use the instructions in this section to install QLA Server on both primary and backup servers. NOTE Quark technical staff recommends that you install the QLA Server software before installing your licensed Quark applications on the client computers. Read me. Before you beginPage 43 TOPICS Mac OS NOTE You must run the QLA Server software on a server platform that uses a fixed IP address. To set a fixed IP address, launch System Preferences, click Network, and then click the TCP/IP tab. Choose Manually or Using DHCP with manual IP address from the Configure drop-down menu, and then enter your IP address information. You also need to make the necessary changes on your DHCP server. For more information, contact your network administrator. If you install the QLA Server software as an administrator, only users with administrator privileges can launch the server software. 1 Disable any virus protection software and close all applications before running the QLA 4.01 installation utility. 2 Open the “QLA 4.01 Installers” folder on the QLA CD-ROM and double-click the “QLA Server 4.01 Installer” file. The installation utility searches for a relevant Java version. When it is found, the Authenticate dialog box displays. 3 Enter the username and password for the administrator and click OK. The Welcome dialog box displays. 4 Click Continue. The License Agreement dialog box displays. 5 Click Continue. The Agree/Disagree dialog box displays. 6 Click Agree. The Select Destination dialog box displays. NOTE You must accept the terms of the license agreement to continue. 7 Select the location to install the QLA Server and click Continue. 8 The User Information dialog box displays. 9 Enter the Username and Password for the system administrators who will administer QLA. NOTE The user name you enter acts as the Super Administrator of all the Local Administrators under it. The number of characters in the user name and the password must be from 4 to 32. The User Name and Password you enter during installation are the user name and password you will use to log on to the QLA Control Panel software, manage licenses, and view the system log. These are not the user name and password you will use for downloading license files. To change the User Name and Password, you must reinstall QLA. 10 Enter the password again in the Confirm Password field and click OK. The Registration Information dialog box displays. NOTE To install QLA Server on a backup server, check Backup Server. Because you do not need to enter the User Name and Password while installing QLA Server on a backup server, all other fields become unavailable. Leave Install as Service checked to run QLA Server as a service. QLA Server is installed as a service by default. As a service, QLA Server runs in the background. 11 Check Register and Download a License File to register your QLA Server software and download your license file from the Quark Web site. For detailed information about registering QLA Server, see the “Registering and Downloading a License File” section in this document. Read me. Installing the QLA ServerPage 44 TOPICS 12 Click OK. The Installation Type dialog box displays. 13 Click Install. As items are installed, the Installing status bar progresses from empty to full. When the installation is complete, the Finish Up dialog box displays. 14 Click Quit when the system notifies you that installation is complete. Windows NOTE Quark technical staff recommends that you run the QLA Server software on a server that uses a fixed IP address and runs one of the Windows Server versions. To set a fixed IP address, choose Start Þ Control Panel Þ Network and Dial-up Connections. Right-click Local Area Connection and choose Properties from the context menu. Select Internet Protocol (TCP/IP) and click Properties. Click Use the following IP address and enter the IP address information for the computer. 1 Disable any virus protection software and close all applications before running the QLA 4.01 installation utility. 2 Open the “QLA 4.01 Installers” folder on the QLA CD-ROM and double-click the “QLA Server 4.01 Installer.exe” file. 3 Choose a language for the installation utility and click OK. The Welcome dialog box displays. Click Next. The License Agreement dialog box displays. 4 Click I accept the terms of the license agreement and click Next. The Installation Location dialog box displays. NOTE You must accept the terms of the license agreement to continue. 5 Enter the location to install the software, or click Browse to locate a destination. Click Next. The User Information dialog box displays. 6 Check Install as backup Server if you are installing on a backup server. NOTE By default, Install as backup Server is unchecked. 7 Leave Install as Service checked to run QLA Server as a service. QLA Server is installed as a service by default. As a service, QLA Server runs in the background. 8 Enter the Username and Password for the system administrators who will administer QLA. NOTE The user name you enter acts as the Super Administrator of all the Local Administrators under it. The number of characters in the user name and the password must be from 4 to 32. NOTE The User Name and Password you enter during installa- tion are the user name and password you will use to log on to the QLA Control Panel software, manage licenses, and view the system log. These are not the user name and password you will use to download license files. To change the User Name and Password, you must reinstall QLA. 9 Enter the password again in the Confirm Password field and click Next. The Registration Information dialog box displays. Read me. Installing the QLA ServerPage 45 TOPICS 10 Check Register and Download a License File to register your QLA Server software and download the license file from the Quark Web site. For detailed information about registering QLA Server, see the “Registering and Downloading a License File” section in this document. Click Next. As items are installed, the Installing status bar progresses from empty to full. When all items are installed, the Install Complete dialog box displays. 11 Click Finish when the system notifies you that installation is complete. Solaris 1 Open the “QLA 4.01 Installers” folder on the QLA CD-ROM and double-click the “QLA Server 4.01 Installer” file. Alternatively, open the console window and enter cd to check the directory of the “QLA 4.01 Installers” folder on the CD-ROM. Enter ./"QLA Server 4.01 Installer" and press Enter. 2 Choose a language for the installer and click OK. The Welcome dialog box displays. 3 Click Next. The License Agreement dialog box displays. 4 Click I accept the terms of the License Agreement and click Next. The Installation Location dialog box displays. NOTE You must accept the terms of the license agreement to continue. 5 Enter the location to install the software, or click Browse to locate a destination. Click Next. The User Information dialog box displays. 6 Check Install as backup server if you are installing on a backup server. NOTE By default, Install as backup server check box is unchecked. 7 Leave Install as Service checked to run QLA Server as a service. QLA Server is installed as a service by default. As a service, QLA Server runs in the background. 8 Enter the Username and Password for the system administrators who will administer QLA. NOTE The user name you enter acts as the Super Administrator of all the Local Administrators under it. The number of characters in the user name and the password must be from 4 to 32. NOTE The User Name and Password you enter during installa- tion are the user name and password you will use to log on to the QLA Control Panel software, manage licenses, and view the sys- tem log. These are not the user name and password you will use to download license files. To change the User Name and Password, you must reinstall QLA. 9 Enter the password again in the Confirm Password field and click Next. The Registration Information dialog box displays. 10 Check Register and Download a License File to register your QLA Server software and download the license file from the Quark Web site. For detailed information about registering QLA Server, see the “Registering and Downloading a License File” section in this document. Click Next. Read me. Installing the QLA ServerPage 46 TOPICS As items are installed, the Installing status bar progresses from empty to full. When all items are installed, the Install Complete dialog box displays. 11 Click Finish when the system notifies you that installation is complete. Uninstalling the QLA Server Before you uninstall the QLA Server, ensure it is not running. If the uninstaller detects a running instance of the QLA Server, an alert displays. Mac OS 1 Double-click the “QLA Server 4.01 Uninstaller” file in the “_uninstServer” folder within the “Quark_License_Administrator” application folder. The Welcome dialog box displays. 2 Click Continue. The Confirmation dialog box displays. 3 Click Yes. The Authenticate dialog box displays. 4 Enter the user name and password for the administrator and click OK. 5 The uninstaller begins removing the QLA application files. When the uninstallation is complete, the Finish Up dialog box displays. 6 Click Quit. Windows 1 Choose Start Þ Programs Þ Quark License Administrator Þ Uninstall QLA Server. 2 Choose a language from the Language drop-down menu and click OK. The Welcome dialog box displays. 3 Click Next. The uninstaller begins removing the QLA applica- tion files. When the uninstallation is complete, the Uninstall Complete dialog box displays. 4 Click Finish. Solaris 1 Double-click the “QLA Server 4.01 Uninstaller” file in the "_uninstServer" folder within the “Quark_License_Administrator” application folder. Alternatively, open the console window, open the “Quark_License_Administrator/_uninstServer” folder, and run the following command: ./"QLA Server 4.01 Uninstaller". 2 Choose a language from the Language drop-down menu and click OK. The Welcome dialog box displays. 3 Click Next. The uninstaller begins removing the QLA applica- tion files. When the uninstallation is complete, the Uninstall Complete dialog box displays. 4 Click Finish. Read me. Installing the QLA ServerPage 47 TOPICS Registering and downloading a license file When you check Register and Download a License File in the Registration Information dialog box and click Next during instal- lation of the QLA Server software, your Web browser automatically launches and opens the Quark license registration Web pages. As you complete the information on the registration pages, you enter information that Quark needs to generate the appropriate license file. You must download this license file before you can use QLA to regulate license usage on your network. NOTE To register and download your license file later, uncheck Register and Download a License File during installation. When you are ready to register, launch your Web browser using the QLA Server computer, go to the Quark QLA page at www.quark.com/ products/qla, and begin with step 2 in this section. To register your information and download your initial license file: 1 In the Registration Information dialog box, click Next to reg- ister and download the license file. Your default Web browser automatically launches and displays the first registration page. 2 Select the language and region for your account page and click Continue. The Accessing Your Account page displays. 3 Click Click Here to set up your account. 4 Enter the the system administrator User Name and Password, then enter the password again to confirm in the Log-on Information area. You will use this information to log on to these pages in the future and perform various maintenance tasks (for example, to download a new license file or to change contact information). NOTE The number of characters in the user name and the password must be from 4 to 32. Passwords are case sensitive. 5 Enter your contact information and information about your QLA Server software in the System Information area. Enter an e-mail address for your accounting department in the Accounts Payable E-mail field. 6 Enter an e-mail address in the System Administrator E-mail field that Quark staff can use to contact you regarding auxiliary license usage or to send other notifications. NOTE You can receive localized e-mail messages from Quark if you use Microsoft Exchange Server and Microsoft Outlook

You must have the appropriate language pack installed on your e-mail server and client computers. You can enter up to 10 system administrator e-mail addresses separated by semicolons. 7 In the Server Name field, enter the DNS name or an IP address for the computer where the primary QLA Server software is installed. Quark technical staff recommends that you enter a static IP address in this field so your clients can always locate the server. NOTE Mac OS clients do not recognize DNS names. If Mac OS clients run on your network and your server is a Windows- compatible computer, enter an IP address in the Server Name field. 8 In the Server Port Number field, enter the port number that you are using for the primary server. This port number must be the same as the port number you configured when installing the QLA Control Panel software. Read me. Registering and downloading a license filePage 48 TOPICS 9 In the Server Host ID field, enter the server host ID (Ethernet card address) for the server on your network. Enter the number without dashes, spaces, or periods. Use one of the following guidelines to find the Ethernet card address:

On Mac OS, choose menu Þ System Preferences Þ Network Þ Ethernet tab. The server host ID is the Ethernet address.

On Windows, display the DOS command prompt. At the prompt, enter ipconfig/all and press Enter. The Ethernet card address is the number in the Physical Address field.

On Solaris, launch the console, go to the root directory, and enter the command bin/hostid. NOTE Windows only: You can use more than one method to display the DOS command prompt depending on the version of Windows you are running. To display the command prompt, choose Start Þ Run and enter command (Windows XP) or cmd (Windows 2000 and Windows Server 2003) in the Open field, then click OK. Alternatively, choose one of the following methods to display the command prompt:

Start Þ All Programs Þ Accessories Þ Command Prompt (Windows XP) 10 If you are installing on a backup server, check Enter Backup Server Details. Leave this option unchecked if you are running only a primary server. 11 Enter the appropriate information in the following fields:

Backup Server Name: Enter the DNS name or an IP address for the computer where the QLA backup server software will be installed. For Mac OS clients, enter the IP address.

Backup Server Port Number: Enter the port number that you are using for the backup server. This port number must be the same as the backup server port number you entered when installing the QLA Control Panel software.

Backup Server Host ID: Enter the Ethernet card address for the backup server on your network. Enter the number without dashes, spaces, or periods. 12 Enter the Product Serial Numbers for the licensed Quark products you are monitoring with QLA. If you enter more than one serial number, enter each number in a new line or separate each number with a semicolon. 13 Click Submit. Read me. Registering and downloading a license filePage 49 TOPICS Downloading the license file After you have entered all your registration information, the Download License File page displays. To download the license file: 1 Use one of the following methods to click the Download:

On Solaris, right-click the Download Now link and choose Save Link As from the context menu. NOTE Mac OS only: If you do not press Option while clicking Download, your Web browser might attempt to display the contents of the license file. NOTE Windows and Solaris only: If you are using Netscape as your browser application, right-click the Download link and choose Save Link As from the context menu. Otherwise, your Web browser might attempt to display the contents of the license file. The File Download dialog box displays. 2 Click Save this file to disk, then click OK. 3 Use the Save As dialog box to open the “Server” folder in your QLA application folder, then click Save. Make sure that the name of the license file is “QLALicense.dat”. NOTE Do not rename the file in the Save Current Document as (Mac OS) or File name (Windows and Solaris) field of the Save As dialog box. Renaming the license file will cause it to malfunction. 4 After the license file downloads, the Download License File page displays again. 5 If you are using a backup server, copy the “QLALicense.dat” file to the “Server” folder in the QLA application folder on the backup server before you start the primary server for the first time. Installing the QLA Control Panel software The QLA Control Panel software consists of the QLA Control Panel dialog box, which communicates with the server to help you moni- tor and configure license usage. You can install the QLA Control Panel on multiple computers to administer the licenses concurrently. Before you install, uninstall previous installations of QLA Control Panel. Mac OS 1 Disable any virus protection software. 2 Open the “QLA 4.01 Installers” folder on the QLA CD-ROM and double-click the “QLA Client 4.01 Installer” file. 3 The installation utility searches for a relevant Java version. When it is found, the Authenticate dialog box displays. 4 Enter the administrator user name and password and click OK. The Welcome dialog box displays. 5 Click Continue. The License Agreement dialog box displays. 6 Click Continue. The Agree/Disagree dialog box displays. Read me. Registering and downloading a license filePage 50 TOPICS 7 Click Agree. The Select Destination dialog box displays. NOTE You must accept the terms of the license agreement to continue. 8 Select the location to install the QLA Control Panel software and click Continue. The Server Information dialog box displays. 9 Enter the name of the computer where the primary QLA Server will reside in the Server Name field. This name can be the DNS name or the IP address. Quark technical staff recommends that you enter a static IP address in this field so your clients can always locate the server. NOTE Mac OS clients do not recognize DNS names. If Mac OS clients run on your network and your server is a Windows-compatible computer, enter an IP address in the Server Name field. 10 Enter the port number the primary QLA Server will use in the Server Port Number field. NOTE The port number must be between 1024 and 65535. 11 If you have a backup server, enter the IP address of the com- puter where the backup QLA Server will reside in the Backup Server Name field. 12 Enter the port number the backup QLA Server will use in the Backup Server Port field. 13 Click OK. The Installation Type dialog box displays. 14 Click Install. As items are installed, the Installing status bar progresses from empty to full. When all items are installed, the Finish Up dialog box displays. 15 Click Quit. Windows 1 Disable any virus protection software. 2 Open the “QLA 4.01 Installers” folder on the QLA CD-ROM and double-click the “QLA Client 4.01 Installer.exe” file. 3 Choose a language for the installer and click OK. The Welcome dialog box displays. 4 Click Next. The License Agreement dialog box displays. 5 Click I accept the terms of the license agreement, then click Next. The Installation Location dialog box displays. NOTE You must accept the terms of the license agreement to continue. 6 Enter the location to install the software, or click Browse to locate a destination folder, then click Next. The Server Information dialog box displays. 7 Enter the name of the computer where the primary QLA Server will reside in the Server Name field. This name can be the DNS name or the IP address. Quark technical staff recommends that you enter a static IP address in this field so your clients can always locate the server. 8 Enter the port number that the primary QLA Server will use in the Server Port Number field. Read me. Installing the QLA Control Panel softwarePage 51 TOPICS NOTE The port number must be between 1024 and 65535. 9 If you have a backup server, enter the name of the computer where the backup QLA Server will reside in the Backup Server Name field. 10 Enter the port number the backup QLA Server will use in the Backup Server Port field. 11 Click Next. As items are installed, the Installing status bar progresses from empty to full. When all items are installed, the Install Complete dialog box displays. 12 Click Finish. Uninstalling the QLA Control Panel software Before you uninstall the QLA Control Panel, ensure it is not running. If the uninstaller detects a running instance of the QLA Control Panel, an alert displays. Mac OS 1 Double-click the “QLA Client 4.01 Uninstaller” file in the “_uninstClient” folder within the “Quark_License_Administrator” application folder. The Welcome dialog box displays. 2 Click Continue. The Confirmation dialog box displays. 3 Click Yes. The Authenticate dialog box displays. 4 Enter the user name and password for the administrator and click OK. 5 The uninstaller begins removing the QLA application files. When uninstallation is complete, the Finish Up dialog box displays. 6 Click Quit. Windows 1 Choose Start menu Þ Programs Þ Quark License Administrator Þ Uninstall QLA Client. 2 Choose a language from the Language drop-down menu and click OK. The Welcome dialog box displays. 3 Click Next. The uninstaller begins removing the QLA Control Panel files. When the uninstallation is complete, the Uninstall Complete dialog box displays. 4 Click Finish. Contacting Quark If you have questions about installing, configuring, or using Quark License Administrator, contact Quark Inc. Inside the Americas For technical support, call 800.788.0045 or 303.894.3610 between 7:00 a.m. and 6:00 p.m. Mountain Standard Time, Monday through Friday. For product information, visit the Quark Web site at www.quark.com, or send an e-mail message to dmstech@quark.com or enterprisesupport@quark.com. Read me. Installing the QLA Control Panel softwarePage 52 TOPICS Outside the Americas For technical support, call 00800 2505-2606 or +41 (0) 32 7201 414 or fax Quark Technical Support at 00800 4627 8275 or +41 (0) 32 7201 556 between the hours of 08.30 and 17.30 Central European Time, Monday through Friday. For product information, visit the Quark Web site at euro.quark.com, or send an e-mail message to dmstech@quark.ch or enterprisesupport@quark.com. Legal notices ©2006 Quark Inc. and Quark Media House Sàrl, Switzerland, as to the content and arrangement of this material. All rights reserved. ©2000–2006 Quark Inc. and Quark Media House Sàrl, Switzerland, and their licensors as to the technology. All rights reserved. Protected by one or more of U.S. Patent Nos. 5,541,991; 5,680,619; 5,907,704; 6,005,560; 6,052,514; 6,081,262; 6,633,666; 6,947,959 B1; 6,940,518 B2, and other patents pending. Information in this document is subject to change without notice and does not represent a commitment on the part of Quark Inc. and/or Quark Media House Sàrl, Switzerland. Quark products and materials are subject to the copyright and other intellectual property protection of the United States and foreign countries. Unauthorized use or reproduction without Quark’s written consent is prohibited. QUARK IS NOT THE MANUFACTURER OF THIRD-

PARTY SOFTWARE OR OTHER THIRD-PARTY HARDWARE

(HEREINAFTER “THIRD-PARTY PRODUCTS”) AND SUCH

SORS, INCLUDING WITHOUT LIMITATION, ANY WARRANTY

EXCLUSION MAY NOT APPLY. ALL OTHER LIMITATIONS

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