MVWC425BW - Washing machine MAYTAG - Free user manual and instructions

USER MANUAL MVWC425BW MAYTAG

LE DESSUS Para una versión de estas instrucciones en español, visite www.maytag.com2 WASHER SAFETY3 WHAT’S NEW UNDER THE LID? Choosing the Right Detergent Use only High Efficiency detergents. The package will be marked “HE” or “High Efficiency.” Low-water washing creates excessive sudsing with a regular non-HE detergent. Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance. Follow the manufacturer’s instructions to determine the amount of detergent to use. Normal Sounds You Can Expect At different stages of the wash cycle, you may hear sounds and noises that are different from those of your previous washer. For example, you may hear a clicking and hum at the beginning of the cycle, as the lid lock goes through a self-test. There will be different kinds of humming and whirring sounds as the washplate moves the load. And sometimes, you may hear nothing at all, as the washer determines the correct water level for your load or allows time for clothes to soak. Use only High Efficiency (HE) detergent. Concentrated Cleaning Low-water cleaning means concentrated cleaning. Rather than diluting detergent as done in an agitator-style washer, this washer delivers the detergent directly to the soils. Cleaning with Less Water The most striking difference in your new washer is the low-water washplate wash system. The washer automatically adjusts the water level to the load size—no water level selector is needed. Traditional agitator-style washer Washer with low-water wash- plate wash system Washplate Automatic Load Size Sensing Once you start the cycle, the lid will lock, and the washer will begin the sensing process to determine the correct water level for the load. This may take several minutes before water is added. You will find a step-by-step description in the “Cycle Status Lights” section. You will hear the motor turn the basket in short pulses to thoroughly wet the load. This low-water wash method uses less water and energy compared to a traditional agitator-style washer. As the washer dampens and moves the load, the level of the gar- ments will settle in the basket. This is normal, and does not indicate that more garments should be added. IMPORTANT: You will not see a washer basket full of water as with your past agitator-style washer. It is normal for some of the load to be above the water line. For best performance, it is recommended to load garments in loose heaps evenly around the washplate.4

The Cycle Status Lights show the progress of a cycle. At each stage of the process, you may notice sounds or pauses that are different from traditional washers. SENSING When the START/Pause/Unlock button is pressed, the washer will first perform a self-test on the lid lock mechanism. You will hear a click, the basket will make a slight turn, then lid will unlock briefly before locking again. Once the lid has locked the second time, the washer will use short, slow spins to estimate the load size. These sensing spins may take 2 to 3 minutes before water is added to the load and you may hear the hum of these spins. If the Sensing light is on, the washer is working properly. You will hear the motor turn the basket in short pulses to thoroughly wet the load. The washer will then move the load briefly, pause to allow water to soak into the load, and resume adding water. This process may repeat until the correct amount of water has been added for the load. You may also hear water flowing through the dispenser, adding detergent to the load. NOTE: Avoid opening the lid during sensing. The sensing process will start over when the washer is restarted. The Sensing light may also come on during the Wash portion of the cycle. This is normal. WASH You will hear the motor and washplate moving the load. Unlike traditional washers, the load is not covered with water. Low-water cleaning means concentrated cleaning. Rather than diluting detergent as done in an agitator-style washer, this washer delivers the detergent directly to the soils. The motor sounds may change at different stages in the cycle. The wash time is determined by the selected soil level.

SOIL LEVEL Select the most suitable setting for your load. For heavily soiled and sturdy fabrics, select Heavy Soil Level for more wash time, if needed. For lightly soiled and delicate fabrics, select Light Soil Level for less wash time, if needed. Lighter soil level setting will help reduce tangling and wrinkling. WASH TEMP Wash Temp senses and maintains uniform water temperatures by regulating incoming hot and cold water. Select a wash temperature based on the type of fabric and soils being washed. For best results and following the garment label instructions, use the warmest wash water safe for your fabric.

• On some models and cycles, warm and hot water may be cooler than your previous washer.

• Even in a cold and cool water wash, some warm water may be added to the washer to maintain a minimum temperature.

Use the Wash Cycle knob to select available cycles on your washer. Turn the knob to select a cycle for your laundry load. See “Cycle Guide” for detailed descriptions. CYCLE OPTIONS The following options may be added to most cycles. EXTRA RINSE This option can be used to automatically add a second rinse to most cycles.

FABRIC SOFTENER ADDED

This option must be set to “On” if using fabric softener.

START/PAUSE/UNLOCK BUTTON

Press to start the selected cycle; press again to pause the cycle and unlock the lid. Press and hold 3 sec to cancel a cycle. NOTE: If the washer is spinning, it may take several minutes to unlock the lid. Press and hold 3 sec to cancel a cycle.

Not all features and options are available on all models. Appearance may vary.

RINSE You will hear sounds similar to the wash cycle as the washer rinses and moves the load. Fabric softener will be added if the Fabric Softener-On option was selected. Some cycles will use a spray rinse. SPIN The washer spins the load at increasing speeds for proper water removal, based on the selected cycle and spin speed. DONE Once the cycle is complete, this light will come on. Remove the load promptly for best results. LID LOCKED To allow for proper load sensing and spinning, the lid will lock and the Lid Locked light will turn on. This light indicates that the lid is locked and cannot be opened. If you need to open the lid, press START/Pause/Unlock. The lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Press START/Pause/Unlock again to resume the cycle. Avoid opening the lid during sensing. The sensing process will start over when the washer is restarted.6 CYCLE GUIDE For best fabric care, choose the cycle that best fits the load being washed. Recommended settings for best performance are shown in Bold. Not all cycles and options are available on all models. NOTE: If you are using fabric softener, be sure to select the Fabric Softener-On option. *All rinses are cold. Sturdy fabrics, colorfast items, towels, jeans Power Wash

Hot Warm Cool Cold Tap Cold High Use this cycle for heavily soiled or sturdy items. Water-level sensing process may take longer for some items than for others because they will absorb more water than other fabric types. Casual and mixed loads, jeans, towels, sturdy fabrics Deep Water Wash Hot Warm Cool Cold Tap Cold Low Provides additional water and alternating wash action for heavily soiled mixed loads. Water-level sensing process may take longer for some items than for others because they will absorb more water than other fabric types. Large items such as sheets, sleeping bags, small comforters, jackets, small washable rugs Bulky/Sheets Hot Warm Cool Cold Tap Cold High Use this cycle to wash large items such as jackets and small comforters. The washer will fill with enough water to wet down the load before the wash portion of the cycle begins, and uses a higher water level than other cycles. Cottons, linens, and mixed garment loads Normal Hot Warm Cool Cold Tap Cold High Use this cycle for normally soiled cottons and mixed fabric loads. This cycle uses spray rinses. No-iron fabrics, cottons, perm press, linens, synthetics Wrinkle Control Hot Warm Cool Cold Tap Cold Low Use this cycle to wash loads of no-iron fabrics such as sport shirts, blouses, casual business clothes, permanent press, and blends. Machine-wash silks, handwash fabrics Hand Wash Hot Warm Cool Cold Tap Cold Low Use this cycle to wash lightly soiled garments indicating “Machine Washable Silks” or “Gentle” cycle on the care label. Place small items in mesh garment bags before washing. This cycle uses a higher, preset water level. Bright or darkly colored cottons, linens, casual and mixed loads Cold Wash Cold High Cold water with an additional wash action gently lifts stains while caring for fabrics. Settings may be adjusted as desired, but must use only cold water settings. Heavily soiled fabrics Soak Hot Warm Cool Cold Tap Cold No Spin Use this cycle to soak small spots of set in stains on fabrics. The washer will use intermittent agitation and soaking. After time has expired, water will drain, but the washer will not spin. Cycle is complete. Swimsuits and items requiring rinsing without detergent Rinse & Spin Cold rinse only High Combines a rinse and high speed spin for loads requiring an additional rinse cycle or to complete a load after power interruption. Also use for loads that require rinsing only. Hand-washed garments or dripping wet items Drain & Spin N/A High This cycle uses a spin to shorten drying times for heavy fabrics or special-care items washed by hand. Use this cycle to drain washer after cancelling a cycle or completing a cycle after a power failure. No clothes in washer Clean Washer with affresh

Hot Warm Cool Cold Tap Cold Low Use this cycle every 30 washes to keep the inside of your washer fresh and clean. This cycle uses a higher water level. Use with affresh

Washer Cleaner tablet or liquid chlorine bleach to thoroughly clean the inside of your washer. This cycle should not be interrupted. See “Washer Care.” IMPORTANT: Do not place garments or other items in the washer during the Clean Washer with affresh

cycle. Use this cycle with an empty wash tub. Items to wash: Cycle: Wash Temp*: Spin Speed: Cycle Details:7

• Empty pockets. Loose change, buttons, or any small object can pass under the washplate and become trapped, causing unexpected sounds.

• Sort garments by recommended cycle, water temperature, and colorfastness.

• Separate heavily soiled garments from lightly soiled.

• Separate delicate garments from sturdy fabrics.

• Do not dry garments if stains remain after washing, because heat can set stains into fabric.

• Treat stains promptly.

• Close zippers, fasten hooks, tie strings and sashes, and remove non-washable trim and ornaments.

• Mend rips and tears to avoid further damage to garments during washing. Helpful Tips:

• When washing water-proof or water-resistant items, load evenly. See “Cycle Guide” for tips and more information on using the Bulky cycle.

• Use mesh garment bags to help avoid tangling when washing delicate or small items.

• Turn knits inside out to avoid pilling. Separate lint-takers from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics. Always read and follow fabric care label instructions to avoid damage to your garments.

1. Sort and prepare your laundry

Add a measured amount of HE detergent or single-dose laundry packet into the basket. If using Oxi-type boosters, color-safe bleach, or fabric softener crystals, add to the bottom of the washer basket before adding clothes. IMPORTANT: Use only High Efficiency detergents. The package will be marked “HE” or “High Efficiency.” Low-water washing creates excessive sudsing with a regular non-HE detergent. Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance. NOTE: Follow the manufacturer’s instructions to determine the amount of laundry products to use.

2. Add laundry products8

5. Add fabric softener

To dispense fabric softener in the rinse cycle, this washer has been designed to allow the use of the Downy Ball

dispenser. Pour a measured amount of Downy

liquid fabric softener into the Downy Ball

dispenser, pull the ring tightly to seal it, and place on top of load. Always follow manufacturer’s directions for correct amount of fabric softener based on your load size. Then select Fabric Softener-On option. The Downy Ball

dispenser will automatically release the fabric softener during the rinse cycle. For questions on using the Downy Ball

dispenser call 1-800-688-7638 or visit www.downy.com. IMPORTANT: Fabric Softener option must be selected to “On” to ensure proper distribution at correct time in cycle. Do not overfill or dilute. Adding Liquid Fabric Softener Manually to Wash Load During the final rinse, wait until the washer has completed filling, then press the START/Pause/Unlock button to pause the washer. Lift the lid and add the measured recommended amount of liquid fabric softener. Do not allow liquid fabric softener to spill, splash, drip, or run into the basket or on load. Do not use more than the recommended amount. Close the lid and press the START/Pause/ Unlock button again to start the washer.

4. Add liquid chlorine bleach

to dispenser Liquid Chlorine Bleach Do not overfill, dilute, or use more than 1 cup (250 mL). Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach. Turn cycle knob to choose your wash cycle.

3. Load laundry into washer

For best performance, load garments in loose heaps evenly around the washplate. Try mixing different sized garments to reduce tangling. IMPORTANT: Garments need to move freely for best cleaning and to reduce wrinkling and tangling. †®Downy and Downy Ball are registered trademark of the Proctor & Gamble Company.9 Wash Temp Suggested Fabrics

8. Select wash temperature

Once you select a cycle, select the desire wash temperature by turning the Wash Temp knob to the desired setting. Always read and follow fabric care label instructions to avoid damage to your garments.

9. Select cycle options, if desired

If you would like to add an Extra Rinse and/or Fabric Softener option, turn the knob for that feature to ON.

10. Press START/Pause/Unlock to

begin wash cycle Press the START/Pause/Unlock button to start the wash cycle. When the cycle has finished, the DONE indicator will light. Promptly remove garments after cycle has completed to avoid odor, reduce wrinkling, and rusting of metal hooks, zippers, and snaps. Unlocking the lid to add garments If you need to open the lid to add 1 or 2 missed garments: Press START/Pause/Unlock; the lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Then close lid and press START/ Pause/Unlock again to restart the cycle. If lid is left open for more than 10 minutes the water will pump out automatically. Cool Warm water is added to assist in soil removal and to help dissolve detergents. Dark colors that bleed or fade Light soils Hot Some cold water is added to save energy. This will be cooler than your hot water heater setting. Warm Some cold water will be added, so this will be cooler than what your previous washer provided. Cold Warm water may be added to assist in soil removal and to help dissolve detergents. Whites and pastels Durable garments Heavy soils Bright colors Moderate to light soils Colors that bleed or fade Light soils Dark colors that bleed or fade Light soils Tap Cold This is the temperature from your faucet.

7. Select SOIL LEVEL

Once you select a cycle, select the desire soil level by turning the Soil Level knob to the desired setting.10 WASHER MAINTENANCE Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found. When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker. NOTE: This washer does not include inlet hoses. See the “Installation Instructions” for more information.

WASHER CARE Recommendations to Help Keep Your Washer Clean and Performing at its Best

1. Always use High Efficiency (HE) detergents and follow the

HE detergent manufacturer’s instructions regarding the amount of HE detergent to use. Never use more than the recommended amount because that may increase the rate at which detergent and soil residue accumulate inside your washer, which in turn may result in undesirable odor.

2. Use warm and hot wash water settings sometimes (not

exclusively cold water washes), because they do a better job of controlling the rate at which soils and detergent accumulate.

3. Always leave the washer lid open between uses to help dry

out the washer and prevent the buildup of odor-causing residue. Cleaning Your Top Loading Washer Read these instructions completely before beginning the routine cleaning processes recommended below. This Washer Maintenance Procedure should be performed, at a minimum, once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may otherwise accumulate in your washer. Cleaning the Inside of the Washer To keep your washer odor-free, follow the usage instructions provided above, and use this recommended monthly cleaning procedure: Clean Washer Cycle This washer has a special cycle that uses higher water volumes in combination with affresh

Washer Cleaner or liquid chlorine bleach to clean the inside of the washer. Begin procedure

Washer Cleaner Cycle Procedure (Recommended for Best Performance): a. Open the washer lid and remove any clothing or items. b. Place an affresh

Washer Cleaner tablet in the bottom of the washer basket. c. Do not place an affresh

Washer Cleaner tablet in the detergent dispenser. d. Do not add any detergent or other chemical to the washer when following this procedure. e. Close the washer lid. f. Select the CLEAN WASHER cycle. g. Press the START/Pause/Unlock button to begin the cycle. The Clean Washer Cycle Operation is described below. NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press POWER/CANCEL. (For models with no Power/Cancel button, press and hold START/Pause/ Unlock for three seconds). After the Clean Washer cycle has stopped, run a RINSE & SPIN cycle to rinse cleaner from washer. WASHER CARE (cont.)

2. Chlorine Bleach Procedure (Alternative):

a. Open the washer lid and remove any clothing or items. b. Add 1 cup (236 mL) of liquid chlorine bleach to the bleach compartment. NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage over time. c. Close the washer lid. d. Do not add any detergent or other chemical to the washer when following this procedure. e. Select the CLEAN WASHER cycle. f. Press the START/Pause/Unlock button to begin the cycle. The Clean Washer Cycle Operation is described below. NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press POWER/CANCEL. (For models with no Power/Cancel button, press and hold START/Pause/ Unlock for three seconds). After the Clean Washer cycle has stopped, run a RINSE & SPIN cycle to rinse cleaner from washer. Description of Clean Washer Cycle Operation:

1. This cycle will fill to a water level higher than in normal wash

cycles to provide rinsing at a level above the water line for normal wash cycle.

2. During this cycle, there will be some agitation and spinning

to increase the removal of soils. After this cycle is complete, leave the lid open to allow for better ventilation and drying of the washer interior. Cleaning the Dispensers After a period of using your washer, you may find some residue buildup in the washer’s dispensers. To remove residue from the dispensers, wipe them with a damp cloth and towel dry. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable. If your model has a dispenser drawer, however, remove the drawer and clean it before or after you run the Clean Washer cycle. Use an all- purpose surface cleaner, if needed. Cleaning the Outside of the Washer Use a soft, damp cloth or sponge to wipe away any spills. Use only mild soaps or cleaners when cleaning external washer surfaces. IMPORTANT: To avoid damaging the washer’s finish, do not use abrasive products.11 Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps:

1. Unplug or disconnect power to washer.

2. Turn off water supply to washer, to avoid flooding due

to water pressure surge.

IMPORTANT: To avoid damage, install and store washer where it will not freeze. Because some water may stay in hoses, freezing can damage washer. If storing or moving during freezing weather, winterize your washer. To winterize washer:

1. Shut off both water faucets; disconnect and drain water

2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run

washer on RINSE & SPIN cycle for about 30 seconds to mix antifreeze and remaining water.

3. Unplug washer or disconnect power.

NON-USE AND VACATION CARE

2. Plug in washer or reconnect power.

3. Run washer through BULKY/SHEETS cycle to clean

washer and remove antifreeze, if used. Use only HE High Efficiency detergent. Use 1/2 the manufacturer’s recommended amount for a medium-size load.

TRANSPORTING YOUR WASHER

1. Shut off both water faucets. Disconnect and drain water

2. If washer will be moved during freezing weather, follow

WINTER STORAGE CARE directions before moving.

3. Disconnect drain hose from drain system and drain any

remaining water into a pan or bucket. Disconnect drain hose from back of washer.

4. Unplug power cord.

5. Place inlet hoses and drain hose inside washer basket.

6. Drape power cord over edge and into washer basket.

7. Place packing tray from original shipping materials

back inside washer. If you do not have packing tray, place heavy blankets or towels into basket opening. Close lid and place tape over lid and down front of washer. Keep lid taped until washer is placed in new location.

REINSTALLING/USING WASHER AGAIN

To reinstall washer after non-use, vacation, winter storage, or moving:

1. Refer to “Installation Instructions” to locate, level, and

2. Before using again, run washer through the following

recommended procedure: To use washer again:

1. Flush water pipes and hoses. Reconnect water inlet hoses.

Turn on both water faucets.12 Vibration or Off-Balance First try the solutions suggested here or visit our website at www.maytag.com/product_help - In Canada www.maytag.ca for assistance and to possibly avoid a service call. If you experience Possible Causes Solution Feet may not be in contact with the floor and locked. Front and rear feet must be in firm contact with floor, and washer must be level to operate properly. See “Installation Instructions”. Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 mm) piece of plywood under your washer will reduce sound. See “Level the Washer” in Installation Instructions. Load could be unbalanced. Load dry items in loose heaps evenly around washplate. Adding wet items to washer or adding more water to basket could unbalance washer. Wash smaller loads to reduce imbalance. Do not tightly pack. Avoid washing single items. Use Bulky/Sheets cycle for oversized, non-absorbent items such as comforters or poly-filled jackets. See “Cycle Guide” and “Using Your Washer” in this Use and Care Guide. Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary to call for service to remove items. Noises - For normal operating sounds, goto www.maytag.com/product_help It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the stainless steel basket. Objects caught in washer drain system. Clicking or metallic noises Gurgling or humming It is normal to hear the pump making a continuous humming sound with periodic gurgling or surging as final amounts of water are removed during the spin/drain cycles. Washer may be draining water. TROUBLESHOOTING Check the following for proper installation or see “Using Your Washer” section. Washer may not be level. Washer not level. Water may splash off basket if washer is not level. Check that load is not unbalanced or tightly packed. Fill hoses not attached tightly. Tighten fill-hose connection. Make sure all four fill hose flat washers are properly seated. Drain hose connection. Pull drain hose from washer cabinet and properly secure it to drain- pipe or laundry tub. Check household plumbing for leaks or clogged sink or drain. Water can backup out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.) Fill hose washers. Water Leaks Check the following for proper installation: Do not place tape over drain opening. Unbalanced loading can cause basket to be out of alignment and cause water to splash off tub. See “Using Your Washer” for loading instructions. Washer not loaded as recommended. Not enough water in washer Load not completely covered in water. This is normal operation for an HE low-water washer. The load will not be completely underwater. The washer senses load sizes and adds correct amount of water for optimal cleaning. See “What’s New under the Lid.” IMPORTANT: Do not add more water to washer. Washer not performing as expected Humming You may hear the hum of the sensing spins after you have started the washer. This is normal. Load sensing may be occurring.13 If you experience Possible Causes Solution Washer won’t run or fill, washer stops working or wash light remains on (indicating that the washer was unable to fill appropriately) Check for proper water supply. Both hoses must be attached and have water flowing to inlet valve. Both hot and cold water faucets must be turned on. Check that inlet valve screens have not become clogged. Check for any kinks in inlet hoses, which can restrict water flow. Washer may be tightly packed. Remove several items, rearrange load evenly in basket and add detergent. Close lid and press START/Pause/Unlock. Do not add more than 1 or 2 additional items after cycle has started to avoid tightly packing or unbalancing. Not using HE detergent or using too much HE detergent. Only use HE detergent. Suds from regular detergents can slow or stop the washer. Always measure detergent and follow detergent directions based on your load requirements. To remove suds, cancel cycle. Select RINSE & SPIN. Press START/ Pause/Unlock. Do not add more detergent. Normal washer operation. Lid must be closed for washer to run. Washer will pause during certain phases of cycle. Do not interrupt cycle. Washer may be stopped to reduce suds. Plug power cord into a grounded 3 prong outlet. Do not use an extension cord. Ensure there is power to outlet. Reset a tripped circuit breaker. Replace any blown fuses. NOTE: If problems continue, contact an electrician. Check proper electrical supply. First try the solutions suggested here or visit our website at www.maytag.com/product_help - In Canada www.maytag.ca for assistance and to possibly avoid a service call. Washer not performing as expected (cont.) Do not add more water to the washer. TROUBLESHOOTING14 If you experience Possible causes Solution First try the solutions suggested here or visit our website at www.maytag.com/product_help - In Canada www.maytag.ca for assistance and to possibly avoid a service call. Washer not performing as expected (cont.) Empty pockets and use garment bags for small items.Small items may have been caught in pump or between basket and tub, which can slow draining. Washer not draining/ spinning, loads are still wet, or spin light remains on (indicating that the washer was unable to pump out water within 10 minutes) TROUBLESHOOTING Incorrect or wrong wash or rinse temperatures Check for proper water supply. Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached to both washer and faucet, and have both hot and cold water flowing to inlet valve. Check that inlet valve screens are not clogged. Remove any kinks in hoses. ENERGY STAR

qualified washers use cooler wash and rinse water temperatures than your previous washer. This includes cooler hot and warm washes. Load not rinsed Check for proper water supply. Energy saving controlled wash temperatures. Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached and have water flowing to the inlet valve. Both hot and cold water faucets must be on. Inlet valve screens on washer may be clogged. Remove any kinks in the inlet hose. Not using HE detergent or using too much HE detergent. The suds from regular detergent can keep washer from operating correctly. Use only HE detergent. Be sure to measure correctly. Always measure detergent and follow detergent directions based on load size and soil level. Washer not loaded as recommended. The washer is less efficient at rinsing when tightly packed. Load garments in loose heaps evenly around the washplate. The washer will not rinse well if tightly packed. Load with dry items only. Use cycle designed for the fabrics being washed. Add only 1 or 2 garments after washer has started. Using a cycle with a low spin speed. Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/spin speed for your garment. To remove extra water in the load, select DRAIN & SPIN. Load may need to be rearranged to allow even distribution of the load in the basket. The washer may be tightly packed or unbalanced. Tightly packed or unbalanced loads may not allow the washer to spin correctly, leaving the load wetter than normal. Evenly arrange the wet load for balanced spinning. Select the Drain & Spin cycle to remove excess water. See “Using Your Washer” for loading recommendations. Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 4.5" (114 mm). Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose. Too much detergent causing suds to slow or stop draining and spinning. Use only HE detergent. Always measure and follow detergent directions for your load. To remove extra suds, select RINSE & SPIN. Do not add detergent. The high spin speeds combined with air flow during the final spin can cause items near the top of the load to develop dry spots during the final spin. This is normal. High speed spins extract more moisture than traditional top-load washers. Dry spots on load after cycle15 Washer not loaded as recommended. Washer senses load size and adds correct amount of water. This is normal and necessary for clothes to move. It is normal for the wash load to be not completely covered in water. Added water lifts the laundry off the washplate, resulting in less effective cleaning. Washer is less efficient at cleaning when tightly packed. Load garments in loose heaps evenly around the washplate. Load with dry items only. Add only 1 or 2 garments after washer has started. Not cleaning or removing stains Added more water to washer. If you experience Possible Causes Solution First try the solutions suggested here or visit our website at www.maytag.com/product_help - In Canada www.maytag.ca for assistance and to possibly avoid a service call. Not using HE detergent or using too much HE detergent. Not using correct cycle for fabric type. Not using dispenser or Downy Ball

Not washing like colors together. The suds from regular detergent can keep washer from operating correctly. Use only HE detergent. Be sure to measure correctly. Always measure detergent and follow manufacturer’s directions based on load size and soil level. Use a higher soil level cycle option and warmer wash temperature to improve cleaning. Use Power Wash

cycle for tough cleaning. See the “Cycle Guide” to match your load with the best cycle and fabric type. Use dispenser for chlorine bleach and Downy Ball

dispenser for fabric softener to avoid staining. Load dispenser before starting a cycle. Do not add products directly onto load. Wash like colors together and remove promptly after the cycle is complete to avoid dye transfer. Washer not performing as expected (cont.) Load is tangling Washer not loaded as recommended. See “Using Your Washer” section. Select a cycle with a slower wash action and spin speed, however items will be wetter than those using a higher speed spin. See the “Cycle Guide” to match your load with the best cycle. Load garments in loose heaps evenly around the washplate. Reduce tangling by mixing types of load items. Use the recommended cycle for the type of garments being washed. TROUBLESHOOTING Sand, pet hair, lint, etc. on load after washing Heavy sand, pet hair, lint, and detergent or bleach residues may require additional rinsing. Add an Extra Rinse to the selected cycle. Adding detergent on top of load. Add detergent, oxi products and color-safe bleach to the bottom of the basket before adding the load items. Clogged dispenser. Use only liquid chlorine bleach in the bleach dispenser.Incorrect dispenser operation Not selecting Fabric Softener-On. Always select “On” when adding fabric softener. Cycles that use spray rinsing will add additional water for proper fabric softener dispensing when “On” is selected.16 If you experience Possible Causes Solution First try the solutions suggested here or visit our website at www.maytag.com/product_help - In Canada www.maytag.ca for assistance and to possibly avoid a service call. Washer not performing as expected (cont.) Monthly maintenance not done as recommended. Using wrong or too much detergent. Run the Clean Washer with affresh

cycle monthly. See “Washer Care” in Washer Maintenance. Unload washer as soon as cycle is complete. Use only HE detergent. Be sure to measure correctly. Always follow the manufacturer’s directions. See “Washer Care” section. Odors Empty pockets, zip zippers, and snap or hook fasteners before washing to avoid snags and tears. Sharp items were in pockets during wash cycle. Strings and straps could have tangled. Items may have been damaged before washing. Mend rips and broken threads in seams before washing. Fabric damage can occur if washer is tightly packed. Liquid chlorine bleach may have been added incorrectly. Do not pour liquid chlorine bleach directly onto load. Wipe up bleach spills. Undiluted bleach will damage fabrics. Do not use more than recommended by manufacturer. Do not place load items on top of bleach dispenser when loading and unloading washer. Garment care instructions may not have been followed. Always read and follow garment manufacturer’s care label instructions. See the “Cycle Guide” to match your load with the best cycle. Load garments in loose heaps evenly around the washplate. Load with dry items only. Use cycle designed for the fabrics being washed. Add only 1 or 2 garments after washer is started. Tie all strings and straps before starting wash load. Fabric Damage TROUBLESHOOTING The lid is not closed. Close the lid. The washer will not start or fill with the lid open. Lid locked light is flashing A cycle was stopped or paused using the Start/Pause/Unlock button. The washer may still be spinning. The lid will not unlock until the basket has stopped spinning. This may take several minutes if washing large loads or heavy fabrics. Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before adding clothes. Follow the manufacturer’s instructions to avoid damage to your garments. Single-dose laundry packet not dissolving17 MAYTAG

1. Commercial, non-residential, multiple-family use, or use inconsistent

with published user, operator, or installation instructions.

2. In-home instruction on how to use your product.

3. Service to correct improper product maintenance or installation,

installation not in accordance with electrical or plumbing codes, or correction of household electrical or plumbing (i.e. house wiring, fuses, or water inlet hoses).

4. Consumable parts (i.e. light bulbs, batteries, air or water filters, etc.).

5. Conversion of your product from natural gas or L.P. gas or reversal

6. Damage from accident, misuse, abuse, fire, floods, acts of God, or

use with products not approved by Maytag.

7. Repairs to parts or systems to correct product damage or defects

caused by unauthorized service, alteration, or modification of the appliance.

8. Cosmetic damage including scratches, dents, chips, and other

damage to appliance finishes unless such damage results from defects in materials and workmanship and is reported to Maytag within 30 days.

9. Discoloration, rust, or oxidation of surfaces resulting from caustic

or corrosive environments, including but not limited to, high salt concentrations, high moisture or humidity, or exposure to chemicals.

10. Pick-up or delivery. This product is intended for in-home repair.

11. Travel or transportation expenses for service in remote locations

where an authorized Maytag servicer is not available.

12. Removal or reinstallation of inaccessible appliances or built-in

fixtures (i.e. trim, decorative panels, flooring, cabinetry, islands, countertops, drywall, etc.) that interfere with servicing, removal, or replacement of the product.

13. Service or parts for appliances with original model/serial numbers

removed, altered, or not easily determined. The cost of repair or replacement under these excluded circumstances shall be borne by the customer. ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED TO OBTAIN WARRANTY SERVICE. Please have the following information available when you call the Customer eXperience Center:

Name, address, and telephone number

Model number and serial number

A clear, detailed description of the problem

Proof of purchase including dealer or retailer name and address IF YOU NEED SERVICE:

1. Before contacting us to arrange service, please determine whether your product requires repair.

Some questions can be addressed without service. Please take a few minutes to review the Troubleshooting or Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional resources, or visit https://www.maytag.com/product_help.

2. All warranty service is provided exclusively by our authorized Maytag Service Providers.

In the U.S. and Canada, direct all requests for warranty service to: Maytag Customer eXperience Center In the U.S.A. call 1-800-688-9900. In Canada call 1-800-807-6777. If outside the 50 United States and Canada, contact your authorized Maytag dealer to determine if another warranty applies. FIRST YEAR LIMITED WARRANTY (PARTS AND LABOR) For one year from the date of purchase, when this major appliance is installed, operated, and maintained according to instructions attached to or furnished with the product, Maytag brand of Whirlpool Corporation or Whirlpool Canada LP (hereafter “Maytag”) will pay for factory specified parts and repair labor to correct defects in materials or workmanship that existed when this major appliance was purchased.

SECOND THROUGH TENTH YEAR LIMITED WARRANTY

(DRIVE MOTOR AND WASH BASKET ONLY -

LABOR NOT INCLUDED) In the second through tenth years from the date of original purchase, when this major appliance is installed, operated, and maintained according to instructions attached to or furnished with the product, Maytag will pay for factory specified parts for the following components to correct non-cosmetic defects in materials or workmanship in these parts that prevent function of this major appliance and that existed when this major appliance was purchased. This is a limited 10 year warranty on the below named parts only and does not include repair labor. n Drive Motor n Wash Basket (Side Walls Only) YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. Service must be provided by a Maytag designated service company. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is used in the country in which it was purchased. This limited warranty is effective from the date of original consumer purchase. Proof of original purchase date is required to obtain service under this limited warranty. https://www.maytag.com/product_help

DISCLAIMER OF IMPLIED WARRANTIES

IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province. LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. MAYTAG SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.

DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY

Maytag makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations contained in this Warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you should ask Maytag or your retailer about buying an extended warranty. 01/14

Before calling for assistance or service, please check “Troubleshooting” or visit www.maytag.com/help. It may save you the cost of a service call. If you still need help, follow the instructions below. When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request. Maytag Services, LLC ATTN: CAIR

Center P.O. Box 2370 Cleveland, TN 37320-2370 Customer eXperience Centre Whirlpool Canada LP Unit 200-6750 Century Ave Mississauga, Ontario L5N 0B7 You can write with any questions or concerns at: Maytag Services, LLC 1-800-688-9900 www.maytag.com 1-800-901-2042 (Accessories) www.maytag.com/accessories Whirlpool Canada LP Customer Assistance 1-800-807-6777 www.maytag.ca Our consultants provide assistance with Please include a daytime phone number in your correspondence. If you need replacement parts or to order accessories We recommend that you use only Factory Specified Parts. These parts will fit right and work right because they are made with the same precision used to build every new MAYTAG

appliance. To locate factory specified replacement parts, assistance in your area, or accessories: or call your nearest designated service center or refer to your Yellow Pages telephone directory. In the U.S.A. Features and specifications on our full line of appliances. Installation information. Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.). In the U.S.A. and Canada Use and maintenance procedures. Accessory and repair parts sales. Referrals to local dealers, repair parts distributors, and service companies. Maytag

designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States and Canada.

ASSISTANCE OU SERVICE