EpicA TC4 - Graphic card MATROX - Free user manual and instructions

USER MANUAL EpicA TC4 MATROX

Series ENGLISH2 Matrox EpicA Series – User Guide Overview Thank you for purchasing a Matrox Epic

graphics card. Your Matrox Epic

product is a high performance, low-powered graphics card designed for thin client systems. Matrox Epic

server-side software manages your Windows desktop in remote sessions. Hardware supplied Software supplied Matrox software is available from the Matrox Web site (www.matrox.com/graphics/en/finent/products/epica/drivers_software.php

Matrox display drivers and PowerDesk-SE – to use your Matrox graphics hardware and manage program windows in your local session

– to manage program windows in remote sessions

to organise your Windows desktop in remote sessions Matrox EpicA card(EpicA TC2 card shown)DVI dual-monitor cable

• Included with Matrox EpicA TC2 or TC2-Lite products.DVI quad-monitor cable † Included with Matrox EpicA TC4 products.DVI-to-HD15 adapters ‡ 2 adapters included with a dual-monitor cable and 4 with a quad-monitor cable.Matrox EpicA Series – User Guide 3 Installation overview To install your Matrox product:

Install the Matrox card – see “Hardware installation”, page 4.

Connect your monitors – see “Connection setup”, page 7.

Install the software – see “Software setup”, page 11. Note: If your Matrox product is already partially or fully installed on your computer, some or all the installation information in this guide may not apply to you. However, this information may be useful if you need to reinstall your Matrox product.4 Matrox EpicA Series – User Guide Hardware installation This section describes how to install your Matrox card. If your Matrox graphics card is already installed in your computer, skip to “Connection setup”, page 7. For information specific to your computer, like how to remove its cover, see your system manual. 1 Open your computer and remove your existing graphics card

If a graphics card isn’t already installed in your computer, skip to step 2.

Using Add/Remove Programs in the Windows Control Panel , remove any currently installed display drivers. Restart your computer for the changes to take effect. After your computer restarts, you’re prompted to install drivers for the new graphics hardware detected. Click Cancel

WA R N I N G : To avoid personal injury and to prevent damage to your computer or Matrox hardware, turn off your computer, unplug it, and then wait for it to cool before you install your Matrox product and touch any of the internal parts of your computer. While your computer is turned off but still plugged in, some electrical current is supplied to the motherboard. This current may prevent newly installed hardware from working properly. Also, static electricity can severely damage electronic parts. Before touching any electronic parts, drain static electricity from your body (for example, by touching the metal frame of your computer). When handling a card, carefully hold it by its edges and avoid touching its circuitry. Note: Matrox low-profile graphics cards ship with ATX brackets compatible with most systems. If you have a low-profile system, you may need to change the standard bracket on your graphics card to a low-profile bracket. For more information, see “Replacing brackets on a low-profile graphics card”, page 6. Note: Server only - If you’re not installing a Matrox graphics card on your server, skip to “Server-side software setup”, page 12.Matrox EpicA Series – User Guide 5

Turn off your computer and all peripherals such as your monitor or printer.

Open the computer and remove your existing graphics card. (If graphics hardware is built into the motherboard of your computer, you may need to disable it manually. For more information, see your system manual.) 2 Choose a PCI slot Most computers have different types of expansion slots. Choose a PCI (not PCI Express ) slot for your graphics card. Your card supports both 64-bit and 32-bit PCI slots. Your system manual should identify the location of each type of expansion slot in your computer.

• With multi-display mode, you may be able to use your existing graphics card. For Windows 2000/XP, see Windows 2000/XP online help under “Install additional monitors”. (64-bit) (Back of computer) (32-bit) PCI Express slots (×16) (×1) PCI slots Note: If you’re using a PCI graphics card in a PCI 64-bit compatible slot, your choice of PCI slot may affect your card or system performance. For more information, see your computer manual. WA R N I N G : Inserting your Matrox card into the wrong type of slot could damage your card, your computer, or both. If you have a PCI card and the versions (32- or 64-bit) of your card and PCI expansion slot are different, only part of the card’s edge connector (the part closest to the bracket) or expansion slot (the part closest to the back of the computer) should be used. PCI card 32-bit 64-bit PCI Express ×16 card6 Matrox EpicA Series – User Guide 3 Insert your Matrox card

Push the card in firmly and evenly until it’s fully seated in the slot.

Secure the bracket of your Matrox card to the computer frame. Your Matrox card is now installed. Before restarting your computer , connect your monitor or monitors (“Connection setup”, page 7). After connecting , restart your computer and install your Matrox software (see “Software setup”, page 11). Replacing brackets on a low-profile graphics card Matrox low-profile graphics cards ship with ATX brackets compatible with most systems. The following explains how to change your standard bracket to a low-profile bracket.

Remove the standard bracket from your Matrox graphics card by removing the nuts (

) on either side of the monitor connector. Depending on your Matrox product, you may need to remove a screw (

) on top of the graphics card.

Attach and fasten the low-profile bracket with the two nuts you just removed. ATX bracketLow-profile bracketMatrox EpicA Series – User Guide 7 Connection setup This section describes how to connect your monitors to your Matrox product. Connector overview – EpicA TC2 and EpicA TC2-Lite

• Supported with EpicA TC2-Lite and EpicA TC2 only. TV output adapters are sold separately (see http://shopmatrox.com). Connector overview – EpicA TC4 Dual-monitor cable (LFH60-to-DVI) DVI-to-HD15 adapter DVI-to-HD15 adapter Secondary DVI connector (2/4) Main DVI connector (1/3) TV output adapter* Composite video connector S-video connector Quad-monitor cable (KX20-to-DVI) DVI-to-HD15 adapter Main DVI connector (1/5)8 Matrox EpicA Series – User Guide Step-by-step connection setup 1 Attach the dual-monitor cable or quad-monitor cable Epic

TC-2-Lite – Attach your Matrox dual-monitor cable to the connector on the bracket of your Matrox card. Make sure the connectors are properly fastened. WA R N I N G : Don’t change monitor connections while your computer is turned on. While your computer is turned on, it may be using monitor settings that are specific to the current monitor connections. Some devices may be permanently damaged if incorrect settings are used. Note: Whenever you change your connection setup, make sure you’re using the correct connectors and that all connectors are properly fastened. Whenever you restart your computer, make sure your monitors are already turned on. Otherwise, the software may not be able to properly detect your monitors. Dual-monitor cable WA R NI N G : To avoid damaging the LFH-60 connector on your dual-monitor cable or on your graphics card, carefully insert the connector on your dual-monitor cable as straight as possible into the connector on your graphics card. Specifically, inserting the connectors into each other at an angle is likely to bend and damage the pins on the connector of the dual-monitor cable.Matrox EpicA Series – User Guide 9 Epic

TC4 – Attach your Matrox quad- monitor cable to the connector on the bracket of your Matrox card. Make sure the connectors are properly fastened. 2 Connect your monitors Connect your preferred monitor to the main DVI connector of your multi-monitor cable. If your monitor has a DVI connector, connect it directly to the main DVI connector of your multi-monitor cable. If your monitor has an HD-15 connector, use the DVI-to-HD15 adapter included with your product to connect your monitor to the main connector. Make sure the connectors are properly fastened Your Matrox card is now installed. Restart your computer and install your Matrox software (see “Software setup”, page 11). Quad-monitor cable Monitor connector (DVI) DVI-to-HD15 adapter Monitor connector (HD-15) Note: Monitors are numbered consecutively based on which connector each is attached to. Numbering starts with the primary display

the one that first displays information when you restart your computer. If another graphics card is installed in your computer, display numbering may be different. EpicA TC2 and Epic A TC2-Lite Epic A TC410 Matrox EpicA Series – User Guide Note: To connect a digital monitor (a monitor that uses digital input, usually a flat panel monitor) to your Matrox product, your monitor must have a DVI connector. Some monitors with DVI connectors support both digital and analog input. If you’re using one of these monitors with your Matrox product, make sure it’s configured to use the correct type of input. For more information, see your monitor documentation. DVI connector (DVI-D: digital) HD-15 connector (analog) DVI connector (DVI-I: analog/digital)Matrox EpicA Series – User Guide 11 Software setup This section describes how to install Matrox software for Windows 2000/XP/XPe and Windows Server

. For the Linux operating system, see the documentation included with your Linux software package. You may need administrator rights to install certain software. For more information, see Windows documentation or contact your system administrator. Software overview Client-side software setup 1 Download your Matrox software package Download the latest client-side software package for your Epic

product from the Matrox Web site (www.matrox.com/graphics/en/finent/products/epica/drivers_software.php ). Your software package includes Matrox display drivers and Matrox PowerDesk software. To run Matrox PowerSpace locally on the client side, download Matrox PowerSpace from the Matrox Web site (www.matrox.com/graphics/support/drivers

2 Install your software package Windows detects new hardware when you restart. If Matrox display drivers haven’t been previously installed, Windows prompts you to install a display driver. Click Cancel , then run the software package you downloaded. Client-side software " Matrox PowerDesk-SE and display drivers for EpicA " Matrox PowerSpace (optional) Supported OS " Microsoft Windows 2000/XP/XPe " Linux Client-side hardware " Matrox EpicA Server-side software " Matrox PowerDesk EpicA" Matrox PowerSpace EpicA (optional) Supported OS " Microsoft Windows XP and Windows Server 2000/2003 Supported remote protocols " Microsoft RDP" Linux rDesktop" Citrix ICA (Windows only)12 Matrox EpicA Series – User Guide 3 Install Matrox PowerSpace (optional) Run the Matrox PowerSpace software package you downloaded. While PowerSpace is running on the client side, it organizes your Windows desktop in your local session. Matrox PowerSpace Epica needs to be installed on the server to organise your Windows desktop in remote sessions. 4 Configure your monitor settings (EpicA TC2 and EpicA TC2-Lite) To take full advantage of your graphics card, make sure you have the correct monitor settings selected in Windows for each of your monitors:

If “ Hide modes that this monitor cannot display ” is available, make sure it’s enabled. Under Screen refresh rate , select the highest refresh rate listed.

For more information on Windows monitor settings, see Windows documentation. 5 Set up your display software Use Matrox PowerDesk software to change certain display settings or access Matrox features. To access PowerDesk, click its icon ( ) on your Windows taskbar. To see the PowerDesk icon in Windows XP, you may need to click the Show hidden icons button ( ) on your Windows taskbar. For more information on how to use Matrox PowerDesk, see the online help. Server-side software setup 1 Download your Matrox software package Download the latest server-side Matrox PowerDesk Epic

software package for your product from the Matrox Web site (www.matrox.com/graphics/en/finent/products/epica/drivers_software.php). Make sure you download the proper package for the clients and operating system you want to support. WA R N I N G : If incorrect software monitor settings are applied, some monitors can be permanently damaged. For more information, see your monitor manual.Matrox EpicA Series – User Guide 13 Download Matrox PowerSpace Epic

if you want PowerSpace to organize your Windows desktop in the remote sessions of your clients. 2 Install your software package Run the software package you downloaded and follow the on-screen instructions. For more information, see the README file included with your software package. 3 Install Matrox PowerSpace EpicA (optional) Run the PowerSpace software package you downloaded. Note: Matrox PowerDesk and PowerSpace software can be run locally on the server only if Matrox hardware is installed in your server.14 Matrox EpicA Series – User Guide TV output (EpicA TC2-Lite and EpicA TC2 only) Connection setup 1 Turn off computerWindows 2000/XP – To shut down your computer, click Start

, then turn off your computer.2 Attach TV adapterUse a DVI-to-HD15 adapter to connect the TV output adapter to the secondary DVI connector ( 2/4 ) on your dual-monitor cable.If your Matrox product supports TV output, you can use the TV output adapter to connect a video recorder or a TV to your Matrox graphics card. This adapter is only included with certain Matrox products. To purchase a Matrox TV output adapter for your product, see the Matrox online store (http://shopmatrox.com This section describes how to use the TV output feature.Note: TV output isn’t supported with full-screen DOS display modes (for example, the information you see before Windows starts) or with standard VGA mode (for example, when you restart Windows in “safe mode”). Older programs may use these display modes. While one of these display modes is in use, your TV displays nothing (black).VIDEO OUTS-VIDEO OUTTV output adapter WA R N I N G : Don’t change monitor connections while your computer is turned on. While your computer is turned on, it may be using monitor settings that are specific to the current monitor connections.If a display device (monitor, TV, or video recorder) is connected while your computer is using settings intended for another display device, the display of the new device may be garbled or unusable. Some devices may be permanently damaged if incorrect settings are used.TV output adapterDVI-to-HD15 adapterSecondary DVIconnectorMatrox EpicA Series – User Guide 15 3 Connect video output To connect to a TV or a video recorder, you’ll need a composite video (RCA) or S-video cable. If your video device (a TV or a video recorder) didn’t come with one of these cables, these types of cable are available at most electronics stores. The type of cable you use depends on what your video device supports. Many video devices support composite video connections, and some higher-quality video devices support S-video connections.

Attach one end of your composite video or S-video cable to the appropriate connector on your TV adapter.

connector on your TV

Before viewing or recording video output directly from your computer, make sure your TV or video recorder is set up to use line input. For example, if your TV has a TV/VIDEO switch, set it to VIDEO ; or if your video recorder has a TUNER/LINE switch, set it to LINE

Optionally, if you use the composite video and S-video connectors on your Matrox TV adapter, you can directly connect two different video devices at the same time. To v i e w and record output from the same Matrox video connector, you can connect it to a video recorder and connect the video recorder to a TV. For more information, see your video recorder and TV manuals.

• The labels on your devices may not be consistent with what’s in this guide. Different manufacturers sometimes use different labels for the same type of controls and connectors. For example, the VIDEO IN connector on your TV may be labeled VIDEO 1 (or VIDEO

). To match labels, see the documentation for your video devices. † If your TV only has an antenna or cable TV connector, you can use an RF modulator to connect it to your Matrox card. RF modulators are available at most electronics stores. TV or video recorder using S-videoComposite video (RCA) cableS-video cableTV or video recorder using composite videoTV adapter(Note: Using the Matrox composite video and S-video connectors at the same time is optional.)16 Matrox EpicA Series – User Guide 4 Connect audio output Typically, the sound output from a computer comes from speakers connected to your sound card. If you prefer, you can hear or record the sound output from your computer using the same TV or video recorder you connect to your graphics card. To do this, you need an audio cable with a stereo jack on one end and two RCA connectors on the other end. If you don’t have this type of cable, you can buy one at most consumer electronics stores.

Plug the stereo-jack end of the audio cable into the LINE OUT

connector on your sound card.

Plug the other end of the cable into the left (

AUDIO IN connectors of your video device. For more information, see your sound card manual. Software setup If a TV or video recorder is connected to your Matrox product, you can use TV output mode to view or record your display on your TV or video recorder. (To connect video devices to your computer, see page 14.) TV settings have lower resolutions and refresh rates than typical computer monitor settings. Lower refresh rates may result in more noticeable flicker. Windows 2000/XP – To adjust TV settings, access the Multi-Display Setup dialog box for your Matrox product (see “Set up your display software”, page 12).

• If your computer has no audio LINE OUT connector, you can use its SPKR (speaker) connector instead. In this case, all your computer sound output goes to the video device you connected to.TV or video recorderSound card Note: Two TV standards are supported for TV output. The NTSC standard is used in North America and Japan, among other places. The PAL standard is used in most of Western Europe and in China, among other places. If an incorrect TV standard is selected in Matrox software, the output from your computer may not appear or record properly on your TV or your video recorder. To find out what standard your TV or video recorder supports, see its documentation.Matrox EpicA Series – User Guide 17 Troubleshooting Basic procedures This section explains basic procedures that are referred to by some troubleshooting items in this guide. Restarting in VGA mode Windows 2000/XP – What follows is information on how to restart your computer in VGA mode

• to restart your computer. (* Depending on your version and configuration of Windows, this part of the step may not be necessary.) If your primary monitor is unusable, see your system manual for information on how to restart your computer using a hardware control.

Before Windows starts, press [F8] for the Windows startup menu to appear. (If [F8] doesn’t work, instead try pressing and holding [Ctrl] before Windows starts.)

Select “VGA mode”, then press [Enter]. Graphics – Main troubleshooting This section addresses possible problems that could prevent you from using your computer. Problem Computer doesn’t display information or boot after Matrox card is installed

Cause Your Matrox card may not be properly installed.

Solution Make sure your Matrox card is properly installed. Specifically, make sure the card is firmly inserted in its expansion slot and that all connections to it are firmly in place. For more information, see “Hardware installation”, page 4.

Cause There may be unsupported graphics hardware in your computer.

Solution If an unsupported graphics card is plugged into an expansion slot, remove it.

Solution If graphics hardware is built into your computer motherboard, your system may not have automatically disabled it when you inserted your Matrox card. Check your system manual for instructions on how to disable your computer’s built-in graphics hardware.18 Matrox EpicA Series – User Guide

Solution Change your BIOS settings. For more information on your computer BIOS, see your system manual.

Cause Your computer BIOS may not be up to date. For more information on your computer BIOS, see your system manual.

Solution Reinstall your previous graphics card and, if possible, update your computer BIOS. This can usually be done with software from the manufacturer of your computer. Contact your system vendor or manufacturer to get a BIOS update for your computer. To get the correct BIOS update, you may need to know the serial number your computer displays when it restarts. (This number is usually in the lower-left corner of the display.) Problem Wrong color balance, screen image off-center, or no picture at all

Cause Your monitor video controls may be improperly set.

Solution Adjust your monitor controls (brightness, contrast, and so on). For more information, see your monitor manual.

Cause Your monitor may not be properly connected.

Solution Make sure you’re using the correct connectors ( see “Connection setup”, page 7) and that all connectors are properly fastened.

Solution Make sure the monitor power cable is firmly in place.

Solution Make sure the connection to the back of the monitor is firmly in place.

Cause If display problems occur after the startup screen of your operating system, your software monitor settings may be incorrect.

Solution Make sure correct software monitor settings are selected. If your primary display is still usable, see “”, page 12. Otherwise, see the next troubleshooting item.

Solution Windows 2000/XP – Make sure you’re not using inappropriate monitor setting customizations:

Click the PowerDesk icon ( ) on your Windows taskbar to access the PowerDesk main interface. To see the PowerDesk icon in Windows XP, you may need to click the Show hidden icons button ( ) on your Windows taskbar.

Select the appropriate device.

Click Adjust visible area and refresh rate

Problem After the startup screen, or after display settings are changed, the screen image is garbled or unusable (blank screen, rolling or overlapping screen images)

Cause The Matrox display driver may be trying to use settings your monitor doesn’t support. This can happen if a monitor was never selected in the software and the display resolution was changed to one your monitor doesn’t support, or if the monitor connected to your computer was changed without changing it in the software.

If your primary display is unusable, restart your computer in VGA mode (see “Restarting in VGA mode”, page 17).

Move the Screen area (Windows 2000) or Screen resolution (Windows XP) slider down to its lowest setting, then click

Restart your computer normally.

Make sure the correct monitor is selected in Windows(see “”, page 12).

Cause Files on your system may have been deleted or corrupted.

Solution Remove, then restore Matrox software: WA R N I N G : If incorrect software monitor settings are applied, some monitors can be permanently damaged. For more information, see your monitor manual. Note: Before removing software, make sure you have all the necessary files to reinstall software that may still be needed. Note: Windows 2000/XP – You may need administrator rights to remove certain software. For more information, see Windows documentation.20 Matrox EpicA Series – User Guide Windows 2000/XP

If your primary display is unusable, restart your computer in VGA mode (see “Restarting in VGA mode”, page 17).

Yes . (* Depending on your version and configuration of Windows, this part of the step may not be necessary.)

Restart your computer for the changes to take effect.

After your computer has restarted, install the latest display driver for your Matrox card. You may also need to reinstall other Matrox software. Graphics – Extra troubleshooting The following are extra troubleshooting items related to graphics hardware. Problem Can’t use Windows, Windows reports a configuration error, and/or can’t install or uninstall Matrox display driver

Cause The problem may be specific to the motherboard in your computer.

Solution There may be a software update available for your motherboard. To find out what motherboard model your computer is using, see your system manual. For more information, contact the maker of your motherboard or computer. Many motherboard or computer manufacturers have software updates available on their Web site.

Cause Files on your system may have been deleted or corrupted.

Solution Remove, then restore Matrox software. For more information, see page 19. Problem Monitor settings aren’t automatically detected Note: Windows 2000/XP – You may need administrator rights to install certain software. For more information, see Windows documentation. WA R N I N G : If incorrect software monitor settings are used, your display may become unusable and some monitors can be permanently damaged. For more information, see your monitor manual.Matrox EpicA Series – User Guide 21

Cause Your monitor may not be Plug-and-Play. Most new monitors are Plug-and-Play but many older ones aren’t. Software can’t automatically detect settings for monitors that aren’t Plug-and-Play.

Solution Manually select your monitor settings in the software. For more information, see “”, page 12.

Cause If a monitor was changed or added while Windows was running, the new monitor may not be detected by the software.

Solution Restart your computer. If your monitor is a Plug-and-Play (DDC) monitor, it should be automatically detected by the software. Problem Using multiple displays under Windows 2000/XP, program doesn’t work with main graphics card

Cause Your main graphics card may not be controlling your primary display. The graphics card that controls your primary display is the one that first displays information when you restart your computer. A program that doesn’t recognize multiple displays may not work with a graphics card unless it’s controlling your primary display. Your computer BIOS (Basic Input/Output System) and the slot type (AGP, PCI, or PCIe – see “Choose a PCI slot”, page 5) of each graphics card help determine which graphics card controls your primary display.

Solution If you’re having problems with a program that can be moved on your Windows desktop, run this program on your primary display. Make sure the program window doesn’t overlap any other display. If the program doesn’t work with the graphics card controlling your primary display, or you want your main graphics card to control your primary display, see the other solutions. Note: Windows 2000/XP – To check if your monitor settings are properly selected:

If you see the name of your monitor or “Plug-and-Play”, your monitor settings are properly selected. If you see the wrong monitor name or Default monitor , your monitor settings aren’t properly selected.22 Matrox EpicA Series – User Guide

Solution Change the configuration of your computer BIOS so that the slot type of your main graphics card has priority for becoming the primary display. For information on how to change your computer BIOS settings, see your system manual. If your computer BIOS doesn’t let you select which slot type has priority for becoming the primary display, a BIOS update may be available to let you do this. (The BIOS of most computers can be updated with software.) For a possible BIOS update for your computer, contact your system vendor.

Solution If there’s a graphics controller built into the motherboard of your computer, by changing your computer BIOS settings, you may be able to change which device controls your primary display. For more information, see your system manual.

Solution If you don’t need to use the graphics card that’s controlling your primary display, remove it from your computer. If your primary display is controlled by the motherboard of your computer, see your system manual for information on how to disable this graphics controller.

Cause The program you’re using may not work properly with systems using more than one display at a time.

Solution An update may be available for the program you’re using. This update may fix problems this program has with multi-display systems. For more information, contact the software distributor for the program you’re using.

Solution If you’re using multiple displays in independent mode, try using stretched mode instead. Programs that don’t work in independent mode may work in stretched mode. For more information, see Matrox PowerDesk help.

For advanced users – To use a program that doesn’t support multi- display systems, you can disable all displays other than your primary display:

Double-click the PowerDesk icon ( ) on your Windows taskbar to access the PowerDesk main interface. To see the PowerDesk icon in Windows XP, you may need to click the Show hidden icons button ( ) on your Windows taskbar.

Performance and Maintenance

Device Manager . (* Depending on your version and configuration of Windows, this part of the step may not be necessary.)

Click the plus sign to the left of the Display adapters

For each display adapter, except for the one controlling your primary display, right-click the name of a display adapter, then click Disable

Restart your computer for changes to take effect. Problem Not all graphics cards in the computer are fully supported (Software doesn’t work with a certain graphics card, or another graphics card doesn’t work at all)

Cause If you have different models of graphics cards in your computer, your Matrox display driver may not support all the graphics cards in your computer.

Solution Under Windows 2000/XP, a display driver may support one or more graphics cards. If a display driver doesn’t support a certain card, a different display driver must be used for that card. Software that depends on a certain display driver may not work with a graphics card that’s not using the same display driver.

Solution If a graphics card isn’t supported, you may need to remove it. If there’s graphics hardware built into the motherboard of your computer that’s not supported by your software, see your system manual for information on how to disable this graphics hardware.

Cause Windows 2000/XP – If the Windows method for display driver installation was used (instead of running the setup program included with your Matrox display driver), the driver may not be installed for all the graphics cards it supports.

Solution Run the setup program included with the Matrox display driver. The setup program automatically installs the display driver for each Matrox graphics card it supports. Problem In multi-display mode, displays aren’t numbered consecutively

Cause If you have more than one graphics card in your computer, the display numbering may not be consecutive for the displays of a multiple-display card (for example, a DualHead supporting card). Display numbering depends on the types of expansion slots used in your computer (AGP, PCI and PCIe) and the BIOS settings of your computer.

Note: To restore display adapters, repeat steps 3–5, but click Enable in step 5. Note: If your Matrox product was provided by the manufacturer of your computer, check the Web site of that manufacturer for the latest display driver. A display driver provided by the manufacturer of your computer is more likely to be tested with your computer model.24 Matrox EpicA Series – User Guide

Select a display and move it according to the physical position of the monitor it’s associated with. Problem Screen image defects appear, program doesn’t run properly, or Windows doesn’t work properly (example: mouse pointer not drawn properly)

Cause Some programs may not work properly with some Matrox acceleration.

Double-click the PowerDesk icon ( ) on your Windows taskbar to access the PowerDesk main interface. To see the PowerDesk icon in Windows XP, you may need to click the Show hidden icons button ( ) on your Windows taskbar.

Disable one or more features. For more information, see Matrox PowerDesk help.

Apply for your changes to take effect. (Depending on the feature you disabled, you may have to restart your computer for the changes to take effect.)

Disable one or more features under Visual effects

Note: In multi-display mode, you may have limited control over the arrangement of your displays. For more information, see Matrox PowerDesk documentation. Note: If your Matrox product was provided by the manufacturer of your computer, check the Web site of that manufacturer for the latest display driver. A display driver provided by the manufacturer of your computer is more likely to be tested with your computer model.Matrox EpicA Series – User Guide 25

Move the Hardware acceleration slider to None

to accept the changes. Problem Program window or dialog box doesn’t appear on screen

Cause Another window or dialog box may be covering the window or dialog box you want to see.

Solution Move, close, or minimize any window or dialog box that may be covering the window or dialog box you want to see.

Cause If you’re using multi-display mode, the program window or dialog box may be in a display or on a monitor that’s unusable. (For example, your monitor may not be properly connected or configured.)

Solution Make sure all the displays and monitors you want to use are usable. For more information, see other troubleshooting items in this guide.

Cause The software may be using a display you didn’t intend to use or the software may be configured to use more displays than the actual number of monitors you have. (For example, you may be in DualHead Multi-Display mode but you only have one monitor.)

Select the display you want to disable, then clear the Extend my Windows desktop onto this monitor check box.

Apply for your changes to take effect. Note: If you identify a program that doesn’t work well with Matrox acceleration, please contact Matrox technical support (see page 40) and describe the problem. This information may help us come up with a fix or work-around in a future driver release.26 Matrox EpicA Series – User Guide

Cause The program window or dialog box may be somewhere off-screen.

Solution If the program window you want to see is named on the Windows taskbar, right-click on it and select Maximize . (If you click Restore the program window goes back to its previous position. To fix this problem, see the other solutions.)

Solution Manually move the program window or dialog box:

Press on one of the arrow keys once and move your mouse pointer to where you want the window or dialog box to appear, then click. The program window or dialog box should appear where you clicked.

Double-click the PowerDesk icon ( ) on your Windows taskbar to access the PowerDesk main interface. To see the PowerDesk icon in Windows XP, you may need to click the Show hidden icons button ( ) on your Windows taskbar.

Click Desktop Management

Enable one or more of the following features: Open program windows Maximize windows Center dialog boxes and message boxes

Choose where you want the program window or dialog box to appear. For more information, see Matrox PowerDesk help. Problem Display on digital monitor appears blurry or uses only a portion of the screen

Cause You may be using a lower display resolution than what your digital monitor supports. If your monitor supports display scaling, the image on your screen may appear blurry. If display scaling isn’t supported, the display may use only a portion of your screen.

Solution Select the highest display resolution available. This generally results in better image quality. (While using 2 digital monitors at the same time, certain limitations may apply. For more information, see page 34.)Matrox EpicA Series – User Guide 27 Video The following troubleshooting items address problems related to video files. Problem Video file playback is jerky (skipping frames)

Cause Your hard disk may be too slow.

Solution Make sure the drive you’re using (a hard disk or DVD drive) is using DMA (if your drive supports DMA transfers). To use DMA: Windows 2000/XP

Performance and Maintenance

Device Manager . (* Depending on your version and configuration of Windows, this part of the step may not be necessary.)

Double-click the IDE ATA/ATAPI controllers list item to expand it, then double-click the name of the appropriate controller.

Change each Transfer Mode setting to “ DMA if available

to accept the changes. Note: Jerky video file playback may be the result of slow playback or recording. Slow recording causes frames to be dropped (frames aren’t recorded). If jerky video is caused by frames that were dropped during recording or by the video settings such as the encoding method, the problem can only be fixed by recapturing the video under better conditions or with different video settings. Tip: If your computer has more than one hard disk, you may get better results if you play back video files from a disk other than the one where the Windows swap file is stored. The Windows swap file is usually stored on drive “

WA R N I N G : Not all drives support DMA well. For more information, see the documentation that came with your hard disk.28 Matrox EpicA Series – User Guide

Cause Too many programs may be running (using up computer resources).

Solution Close other programs, including memory-resident programs like System Agent

Cause Your Matrox graphics card may be sharing an IRQ (interrupt request) with another PCI card in your computer (for example, a network card).

Solution Try moving the PCI card to another PCI slot in your computer. For more information, see the documentation for this card or see your system manual. Problem Mouse pointer flickers or disappears when it’s over a video window

Cause You may be using a customized mouse pointer. Windows draws customized mouse pointers in a way that may cause them to flicker or disappear while they’re over a video window.

Printers and Other Hardware

Mouse (double-click*). (* Depending on your version and configuration of Windows, this part of the step may not be necessary.)

In the Scheme box, select (or reselect) “ (None) ”, t h e n c l i c k

DVD The following troubleshooting items address problems related to DVD. (For general video-related troubleshooting items, see “Video”, page 27.) Problem DVD video playback is jerky (skipping frames)

Cause A DVD video may not play back because the region setting on your DVD player doesn’t match the region code on the DVD-ROM disc. DVD players and videos use region codes to prevent the playback of video that was intended only for a certain region or market.

Solution To get a copy of a DVD video that’s compatible with the region code of your DVD player, contact the vendor of that video.Matrox EpicA Series – User Guide 29 Problem Can’t record DVD video See “Can’t record video with a video recorder”, page 31. TV output The following troubleshooting items are related to TV output support (see “TV output (Epica TC2- Lite and Epica TC2 only)”, page 14). Problem TV image is garbled or unusable

(blank screen, rolling or overlapping screen images)

Cause Your TV or video recorder may not be properly connected.

Solution Make sure your TV or video recorder is properly connected. For more information, see “Connection setup”, page 14.

Cause Your TV or video recorder may not be properly set up.

Solution If a TV is connected to your Matrox graphics card and the TV has a TV/VIDEO switch, set it

Solution If a video recorder is connected to your Matrox graphics card and the video recorder has a TUNER/LINE switch, set it to LINE . For more information, see your video recorder manual.

Cause Matrox software may not be set up for TV output. Particularly, the TV standard selected may not be correct.

Cause TV output isn’t supported with full-screen DOS display modes (for example, the information you see before Windows starts) or with standard VGA mode (for example, when you restart Windows in “safe mode”). Older programs may use these display modes. While one of these display modes is in use, your TV displays nothing (black).

Solution View the program you’re using with your computer monitor instead of your TV.30 Matrox EpicA Series – User Guide Problem Computer text is hard to read with a TV

Cause The resolution of a TV is lower than a typical computer display. As a result, some text may be harder to read with a TV than with a computer monitor.

Solution Lower your computer display resolution: Windows 2000/XP

Move the Screen area (Windows 2000) or Screen resolution (Windows XP) slider to a lower setting.

to close the dialog box and apply changes.

to close the dialog box and apply changes. Problem Poor TV or video recorder image quality

Cause Your software TV settings may need adjusting.

Cause There may be too many video devices between your video source and destination, or one or more of the video devices may be degrading the quality of the video signal. Demodulators, long cables, cable extensions and improper connections can all affect video signal quality.

Solution If your video equipment supports it, use S-video connections. For more information, see “Connection setup”, page 14.

Solution Try changing one or more video devices.

Cause The image settings on your TV may need adjusting.

Solution Some TVs have an aperture control sometimes called PICTURE . Lowering this setting may reduce this problem. Reducing your TV’s brightness setting may also improve image quality. For more information, see your TV manual.Matrox EpicA Series – User Guide 31 Problem Can’t record video with a video recorder

Cause The video source may be copy protected. Your Matrox product may not let you make copies of copy-protected video. (Some video sources let you make a copy of a video, but you may not be able to make a copy of that copy.)

Solution To get copies of a copy-protected video, contact the vendor of the video. Problem Video appears stretched or squished on a TV

Cause Windows 2000/XP – If you’re using the PureVideo/DVDMax feature to view video full-screen on your TV, the aspect ratio of a video may not match the aspect ratio of your TV.

Solution Adjust software settings:

Double-click the PowerDesk icon ( ) on your Windows taskbar to access the PowerDesk main interface. To see the PowerDesk icon in Windows XP, you may need to click the Show hidden icons button ( ) on your Windows taskbar.

Select Preserve aspect ratio

Select Detect video aspect ratio based on

Select the aspect ratio of your TV (4:3 or 16:9 – most TVs are 4:3).

Apply for your changes to take effect. For more information, see context-sensitive help. Sound The following troubleshooting items address problems related to sound cards. Problem Sound doesn’t record, video files play back with no sound, or sound output is distorted or too loud

Cause If the sound problem is with a particular device (for example, TV or speaker), the volume control on the device itself may need adjusting.

Solution Adjust the volume control on the device itself.

Solution Make sure your sound card cables are properly connected (see “Connect audio output”, page 16).32 Matrox EpicA Series – User Guide

Cause Your sound card’s Windows software settings may be incorrect. Specifically, input or output may be disabled, or volume levels may be too low or too high.

Solution Windows 2000/XP – Make sure your sound card’s Windows software settings are correct.

Enable “ Show volume control on the taskbar

Sound, Speech, and Audio Devices

Sounds and Audio Devices (double-click*). (* Depending on your configuration of Windows, this part of the step may not be necessary.)

Enable “ Place volume icon in the taskbar

Double-click the speaker icon on the taskbar.

For the Line In and/or Microphone controls, make sure the Volume slider levels are okay (if you’re not sure, try half level), and the appropriate Select check box is enabled.

Aux , and/or Wave controls, make sure the Volume sliders are at one-quarter to one-half levels (if you’re not sure, try half level), and the Mute check boxes are cleared.Matrox EpicA Series – User Guide 33

Cause The problem may be specific to the sound card you have.

Solution For more information, see your sound card manual. More Information We provide additional information in help and Readme files. Be sure to check for any last-minute release notes included with your product. Also, check the Matrox Web site (www.matrox.com/mga

for the latest Matrox software, technical support, and product information. Note: Depending on your sound driver, certain labels may be different. For example, Line In may be labeled Line .34 Matrox EpicA Series – User Guide Display information

Your Matrox graphics card is 100% VGA compatible and supports all VESA standards: VBE 2.0 (Super VGA modes), DPMS (energy saving), and DDC-2B (Plug-and-Play monitor).

To get the most of your Matrox product, we recommend using the highest color palette setting (a 32-bit color palette) for all your displays.

If you’re using BNC connectors with a Plug-and-Play monitor, the Plug-and-Play feature of your monitor can’t be used. To use the Plug-and-Play feature of your monitor, instead of the BNC connectors, use the 15-pin connector at the back of your monitor.

The display resolutions and refresh rates available depend on your Matrox graphics card, display driver, software monitor settings, and monitor. For information on the capabilities of your monitor, see your monitor documentation.

While using the highest number of displays at a time at the highest resolution, certain limitations may apply. For example, video playback may be limited.

While using full-screen remote sessions, your maximum display resolution may be different than the maximum of your Matrox graphics hardware.

Wide screen modes may be available. For more information, contact your Matrox representative. EpicA TC2-Lite

Your Matrox product supports DualHead features. DualHead features control 2 displays at a time.

While using only 1 display , your Matrox graphics card supports display resolutions up to 2048 × 1536.

While using 2 displays at a time, your Matrox graphics card supports display resolutions up to 1600 × 1200.

The highest display resolution supported for digital monitors is 1280 × 1024.

While using 2 displays in independent mode, each monitor has its own monitor settings (refresh rates). EpicA TC2

Your Matrox product supports DualHead features. DualHead features control 2 displays at a time.

While using only 1 display, your Matrox graphics card supports display resolutions up to 2048 × 1536.Matrox EpicA Series – User Guide 35

While using 2 displays at a time, your Matrox graphics card supports display resolutions up to 1920 × 1440.

The highest display resolution supported for digital monitors is 1920 × 1200.

While using 2 displays in independent mode, each monitor has its own monitor settings (refresh rates). EpicA TC4

While using Matrox advanced display control with multiple displays in independent mode, monitor settings are shared by pairs of monitors. monitors 1 and 2 have their own monitor settings (display resolution and refresh rates) and monitors 3 and 4 have their own monitor settings (display resolution and refresh rates)

• TV output adapter sold separately (see http://shopmatrox.com).

Maximum altitude for operation: 3,000 meters

Maximum altitude for transport: 12,000 meters

Operating humidity: 20 to 80% relative humidity (non-condensing)

Storage humidity: 5 to 95% relative humidity (non-condensing)

TMDS (Transition Minimized Differential Signaling) encoding based on the Silicon Image PanelLink standard

EDID (Extended Display Identification Data) 1.2, 1.3 (without the extended data block), and 2.0 supportMatrox EpicA Series – User Guide 37 Maximum card dimensions – Matrox EpicA TC2-Lite

≤ 0.75 in. / ≤ 1.91 cm

≤ 0.75 in. / ≤ 1.91 cm

≤ 0.75 in. / ≤ 1.91 cm

0.325 in. / 0.83 cm40 Matrox EpicA Series – User Guide

Customer support Matrox Web Matrox is on the Internet with a World Wide Web (WWW) site. Our Web site has product literature, press releases, technical material, a sales office list, trade show information, and other relevant material.

Visit the Matrox Graphics Web site at www.matrox.com/graphics.

E-mail questions or comments regarding the site to webmaster@matrox.com. If you have a problem Matrox values your business and offers professional support for your Matrox product. For product support, contact your Matrox representative or visit our technical support Web site at www.matrox.com/graphics/support/

Information we need Please give a complete description of the problem, and include:

Matrox card serial number, model number, revision number, BIOS number, driver type and version, and memory address at which the Matrox card is installed.

Computer brand and model name.

Monitor brand and model name.

Operating system, version, and service pack.

Brand and model of any other cards and devices installed on your system. Program specific problems If a problem appears with a specific program, please give us the following information:

Display settings (color palette, display resolution, and so on) applied when the problem occurs.

If possible, take note of the file and segment address that caused the problem.

Detailed steps known to cause the bug, so we can reproduce it.Matrox EpicA Series – User Guide 41 Where to get information For system information:

Performance and Maintenance

System (double-click*). (* Depending on your configuration of Windows, this part of the step may not be necessary.)42 Matrox EpicA Series – User Guide Warranty A. Limited Warranty Statement

1. Matrox Graphics Inc. (“Matrox”) warrants to the end-user customer, who provides adequate proof of purchase that

Matrox hardware products purchased from Matrox authorized dealers will be free from defects in materials and workmanship for a period of 3 years from the date of purchase. This warranty applies only to the original end-user purchaser and is non-transferable. Conditions and limitations of Matrox’s warranty are stated below.

2. Matrox’s limited warranty covers only those defects which arise as a result of normal use of the hardware and does

not apply to any: a. improper or inadequate maintenance; b. incompatibilities due to the user’s hardware or software applications with or in which the Matrox product interfaces; c. product of a special or custom-made nature; d. unauthorized modification or misuse; e. improper installation, misapplication or negligence; f. operation outside the product’s environmental specifications; g. improper site preparation or maintenance; h. software;

i. other causes that do not relate to a product defect;

j. defects or damage suffered as a result of force majeure (including theft); k. defects or damage suffered as a result of normal wear and tear, and/or l. stolen goods.

3. If Matrox receives, during the applicable warranty period, notice of a defect in a warranted hardware product and the

defective Matrox product in question, Matrox shall at its sole option, either repair or replace the product, and shall return the repaired product or a replacement product within a reasonable delay. The replacement product may not be new, provided that it has functionality at least equal to that of the product being replaced.

4. This warranty is valid in any country where Matrox hardware products are distributed by Matrox or its authorized

5. This Limited Warranty Statement gives the customer specific legal rights. The customer may also have other rights

which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world. B. Limitations of Warranty

2. To the extent that this Limited Warranty Statement is inconsistent with the law of the locality where the customer

purchases the Matrox product, this Limited Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain limitations of this Limited Warranty Statement may not apply to the consumer.

3. To the extent allowed by local law, the remedies provided in this Limited Warranty Statement are the customer’s sole

and exclusive remedies.Matrox EpicA Series – User Guide 43 C. Limitations of Liability

1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THE LIMITED WARRANTY STATEMENT, IN NO

EVENT SHALL MATROX BE LIABLE FOR: a. any direct, indirect, special, incidental, consequential, foreseeable or unforeseeable, or punitive damages, whether based on contract, tort, delict or any other legal theory and whether advised of the possibility of such damages, and/or b. damages arising from the loss of use, data, production revenue and/or profit of in connection with the Matrox product or any business interruption.

2. Without prejudice to the foregoing, any liability of Matrox for any breach of warranty shall be limited to the amount

paid by the customer for the defective hardware in question. 3. To the extent allowed by local law, Matrox’s entire liability and the customer’s exclusive remedy shall be the repair or replacement of any defective product during the warranty period. Matrox does not offer any other warranty with respect to Matrox hardware or software or any other hardware or software.

4. Customer shall be responsible for all applicable taxes, duties and customs fees on any replacement unit, as well as

all transport, insurance, storage and other charges incurred on all returned products. D. Obtaining Service

1. Verify that your Matrox product was installed and configured according to the information in its accompanying

2. If you are still experiencing difficulties, please contact your dealer where you purchased your Matrox product.

3. If you must return a Matrox product, leave the configuration as it was when you were using it, and leave all

identification stickers on the product. Pack the product in its original box and return to your Matrox dealer where the product was purchased, together with your proof of purchase. Your Matrox dealer will return the product for you. Alternatively, if this first option is unavailable to you, you may contact the Matrox Technical Support group who will issue an Return Merchandise Authorization (RMA) number, upon receipt of adequate proof of purchase, and inform you of shipping instructions. DO NOT RETURN THE PRODUCT TO MATROX WITHOUT MATROX’S RMA NUMBER AND EXPRESS AUTHORIZATION. E. General This limited warranty shall be governed by the laws of the Province of Quebec, Canada and the federal laws of Canada applicable therein and the courts of the Province of Quebec shall have exclusive jurisdiction to hear and decide any dispute instituted by the customer in connection with this limited warranty; the customer waives, by accepting the product, its rights to institute proceedings in connection with this warranty against Matrox in any jurisdiction other than Quebec.44 Matrox QID Series – User Guide Software license agreement Single User Products This Matrox software (the “Software”) is copyrighted by Matrox Graphics Inc. All rights are reserved. The purchaser is granted a license to use the software only, subject to the following restrictions and limitations:

1. The license is for the original purchaser only, and is not transferable without written permission of Matrox.

2. The original purchaser may use the Software on a single computer owned or leased by the original purchaser. You

may not use the Software on more than a single computer, even if you own or lease more than one computer, without written consent of Matrox.

3. The original purchaser may make back-up copies of the Software for his or her own use only, subject to the use

limitations of this license.

4. The original purchaser may not engage in, nor permit third parties to engage in, any of the following:

• Providing or disclosing the Software to third parties.

• Providing use of the Software in a computer service business, network, time-sharing, multiple CPU or multi-user arrangement to users who are not individually licensed by Matrox.

• Making alterations or copies of any kind in the Software (except as specifically permitted above).

• Attempting to unassemble, de-compile or reverse engineer the Software in any way.

• Granting sublicenses, leases, or other rights in the Software to others.

• Making copies, or verbal or media translations, of the user’s guide.

• Making telecommunication data transmissions of the Software. Matrox reserves the right to terminate this license if there is a violation of its term or default by the Original Purchaser. Upon termination, for any reason, all copies of the Software must be immediately returned to Matrox, and the Original Purchaser shall be liable to Matrox for any and all damages suffered as a result of the violation or default. Limited warranty Matrox warrants to you, for a period of 90 days normal use from your date of purchase, that:

1. The CD/disks on which the software is furnished and the documentation are not defective.

2. The Software is properly recorded upon the CD/disks included.

3. The documentation is substantially complete and contains all the information Matrox deems necessary to use the

4. The Software functions substantially as described in the documentation.

Matrox’s entire liability and your exclusive remedy shall be the replacement of any CD/Disks or documentation not meeting these warranties, which is returned to Matrox or an authorized dealer, together with a copy of your paid receipt. The above is the only warranty of any kind, either express or implied, including, but not limited to the implied warranties of merchantability and fitness for a particular use that is made by Matrox on this Licensed Software. In no event shall Matrox be liable to you or to any third party for consequential, special, indirect or incidental damages which you may incur as a result of using the licensed software, including, but not limited to, loss of data, or information of any kind which you may experience.Matrox EpicA Series – User Guide 45 Index

Web, Matrox 40Thank you for choosing Matrox Please register online (http://www.matrox.com/graphics/registration) to be eligible for customer support, new product announcements, and information on special offers and upcoming events.USA FCC Compliance Statement Remark for the Matrox product support by this guide (Matrox EpicA TC2, Matrox EpicA TC2-Lite) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to

Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a