RCNE365K31ZW - Fridge Freezer BEKO - Free user manual and instructions

Product type	Refrigerator-freezer
Brand	BEKO
Model	RCNE365K31ZW
Dimensions (H x W x D)	185 x 60 x 65 cm (approx.)
Net weight	Approximately 60 kg
Power supply	220-240 V ~ 50 Hz, 10-16 A
Total net capacity	Approximately 365 liters
Climate class	Not specified, but suitable for ambient temperature up to 30°C
Refrigerant	R600a (flammable)
Fast freezing	Yes, via fast freeze function
Defrosting	Automatic for refrigerator and freezer compartments
Water dispenser	Yes, with 3-liter tank
Interior lighting	LED (replacement by authorized service)
Number of doors	2 (refrigerator and freezer)
Door reversibility	Possible, contact authorized service
Adjustable feet	Yes, front
Freezing capacity	4.5 kg per 100 liters of freezer volume in 24 h
Minimum freezer temperature	-18°C or less
Materials	Plastic, metal
Spare parts	Available for 10 years
Cleaning	Warm water, baking soda, soft cloth; do not use abrasive products
Safety	Grounding mandatory; flammable gas R600a; child protection

Frequently Asked Questions - RCNE365K31ZW BEKO

What to do if my refrigerator does not work?

Check that the power plug is properly plugged in and that the fuse has not blown. If the problem persists, contact authorized service.

Why is there condensation on the side walls?

This may be due to frequent door opening, humid climate, or uncovered food. Keep the door closed and store food in airtight containers.

The compressor does not start, why?

After a power cut, the compressor may take 6 minutes to restart due to thermal protection. If the delay is exceeded, check the connection and temperature setting.

The appliance makes abnormal noises, what to do?

Make sure the appliance is level and the floor is stable. Remove any objects that could vibrate. Flowing sounds are normal.

The refrigerator temperature is too low, how to adjust?

Set the thermostat to a lower number (less cold). Wait a few hours for the temperature to stabilize. Also check that the door does not stay open.

The refrigerator temperature is too high, what to check?

Set the thermostat to a colder setting. Make sure the doors are properly closed and do not open them too often. Do not put hot food inside.

How to avoid bad odors in the refrigerator?

Clean the interior every 15 days with a solution of water and baking soda. Store food in closed containers and discard expired products.

The door does not close properly, what to do?

Check that no packaging is blocking the closure. If the appliance is not level, adjust the front feet. Make sure the floor is flat.

The vegetable drawer is too full, is it normal?

If food touches the top of the drawer, rearrange them to avoid obstruction. The drawer must allow air circulation.

How does automatic defrosting work?

The refrigerator and freezer compartments defrost automatically. Water flows into a tray and evaporates. You do not need to do anything, except check that the drain hose is not blocked.

USER MANUAL RCNE365K31ZW BEKO

Please read this manual before using the product!

Dear Customer,

We'd like you to make the best use of our product, which has been manufactured in modern facilities with care and meticulous quality controls.

Thus, we advice you to read the entire user manual before you use the product. In case the product changes hands, do not forget to hand the guide to its new owner along with the product.

This guide will help you use the product quickly and safely.

Please read the user guide carefully before installing and operating the product.
Always observe the applicable safety instructions.
- Keep the user guide within easy reach for future use.
Please read any other documents provided with the product.

Keep in mind that this user guide may apply to several product models. The guide clearly indicates any variations of different models.

i	Important information and useful tips.
!	Risk of life and property.
4	Risk of electric shock.
	The product's packaging is made of recyclable materials, in accordance with the National Environment Legislation.

1. Safety and environment instructions 4

General safety 5

Intended use 8

Child safety 8

Compliance with WEEE Directive and Disposing of the Waste Product............ 8

Compliance with RoHS Directive.8

Package information. 8

2 Your Refrigerator 9

3 Installation 10

Appropriate Installation Location.....10

Adjusting the Feet. 11

Electrical Connection. 11

4 Preparation 14

5 Using your refrigerator 15

Thermostat Setting Button............15

Freezing Fresh Food. 16

Defrost. 16

Recommendations for Preservation of

Frozen Food 17

Placing the Food 17

Deep-Freeze Information 17

Recommendations for Freshfood

Compartment. 18

Changing the Door Opening Direction18

Open Door Warning. 18

Changing the Illumination Lamp .........18

Using the Water Dispenser 19

Filling the Water Dispenser's Tank.....19

Cleaning the Water Tank 20

Drip Tray 21

6 Maintenance and cleaning 22

Avoiding bad odours 22

Protecting the plastic surfaces 22

7Troubleshooting 23

1. Safety and environment instructions

This section provides the safety instructions necessary to prevent the risk of injury and material damage.

Failure to observe these instructions will invalidate all types of product warranty.

Intended use

	WARNING: Keep ventilation openings, in the appliance enclosure or in the built-instructure, clear of obstruction.
	WARNING: Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
	WARNING: Do not damage the refrigerant circuit.
	WARNING: Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer.

This appliance is intended to be used in household and similar applications such as

• staff kitchen areas in shops, offices and other working environments;
• farm houses and by clients in hotels, motels and other residential type environments;
• bed and breakfast type environments;
• catering and similar non-retail applications.

1.1. General safety

• This product should not be used by persons with physical, sensory and mental disabilities, without sufficient knowledge and experience or by children. The device can only be used by such persons under supervision and instruction of a person responsible for their safety. Children should not be allowed to play with this device.
• In case of malfunction, unplug the device.
• After unplugging, wait at least 5 minutes before plugging in again.
• Unplug the product when not in use.
• Do not touch the plug with wet hands! Do not pull the cable to plug off, always hold the plug.
• Do not plug in the refrigerator if the socket is loose.
• Unplug the product during installation, maintenance, cleaning and repair.
• If the product will not be used for a while, unplug the product and remove any food inside.
• Do not use the product when the compartment with circuit cards located on the upper back part of the product (electrical card box cover) (1) is open.

Safety and Environment Instructions

• Do not use steam or steamed cleaning materials for cleaning the refrigerator and melting the ice inside. Steam may contact the electrified areas and cause short circuit or electric shock!
• Do not wash the product by spraying or pouring water on it! Danger of electric shock!
• In case of malfunction, do not use the product, as it may cause electric shock. Contact the authorised service before doing anything.
• Plug the product into an earthed socket. Earthing must be done by a qualified electrician.
• If the product has LED type lighting, contact the authorised service for replacing or in case of any problem.
• Do not touch frozen food with wet hands! It may adhere to your hands!
• Do not place liquids in bottles and cans into the freezer compartment. They may explode.
• Place liquids in upright position after tightly closing the lid.
• Do not spray flammable substances near the product, as it may burn or explode.
• Do not keep flammable materials and products with flammable gas (sprays, etc.) in the refrigerator.
• Do not place containers holding liquids on top of the product. Splashing water on an electrified part may cause electric shock and risk of fire.
• Exposing the product to rain, snow, sunlight and wind will cause electrical danger. When relocating the product, do not pull by holding the door handle. The handle may come off.
• Take care to avoid trapping any part of your hands or body in any of the moving parts inside the product.
• Do not step or lean on the door, drawers and similar parts of the refrigerator. This will cause the product

Safety and Environment Instructions

to fall down and cause damage to the parts.

• Take care not to trap the power cable.

1.1.1 HC warning

If the product comprises a cooling system using R600a gas, take care to avoid damaging the cooling system and its pipe while using and moving the product. This gas is flammable. If the cooling system is damaged, keep the product away from sources of fire and ventilate the room immediately.

The label on the inner left side indicates the type of gas used in the product.

1.1.2 For models with water dispenser

• Pressure for cold water inlet shall be maximum 90 psi (6.2 bar). If your water pressure exceeds 80 psi (5.5 bar), use a pressure limiting valve in your mains system. If you do not know how to check your water pressure, ask for the help of a professional plumber.
• If there is risk of water hammer effect in your installation, always use a water hammer prevention equipment in your installation. Consult Professional plumbers if you are not sure that there is no water hammer effect in your installation.
• Do not install on the hot water inlet. Take precautions against of the risk of freezing of the hoses. Water temperature operating interval shall be 33^ F ( 0.6^ C ) minimum and 100^ F ( 38^ C ) maximum.
• Use drinking water only.

1.2. Intended use

• This product is designed for home use. It is not intended for commercial use.
• The product should be used to store food and beverages only.
• Do not keep sensitive products requiring controlled temperatures (vaccines, heat sensitive medication, medical supplies, etc.) in the refrigerator.
• The manufacturer assumes no responsibility for any damage due to misuse or mishandling.
• Original spare parts will be provided for 10 years, following the product purchasing date.

1.3. Child safety

• Keep packaging materials out of children's reach.
• Do not allow the children to play with the product.
• If the product's door comprises a lock, keep the key out of children's reach.

1.4. Compliance with WEEE Directive and Disposing of the Waste Product

This product complies with EU WEEE Directive (2012/19/EU). This product bears a classification symbol for waste electrical and electronic equipment (WEEE).

This product has been manufactured with high quality parts and materials which can be reused and are suitable for recycling. Do not dispose of the waste product with normal domestic and other wastes at the end of its service life. Take it to the collection center for the recycling of electrical and electronic equipment. Please consult your local authorities to learn about these collection centers.

1.5. Compliance with RoHS Directive

• This product complies with EU WEEE Directive (2011/65/EU). It does not contain harmful and prohibited materials specified in the Directive.

1.6. Package information

• Packaging materials of the product are manufactured from recyclable materials in accordance with our National Environment Regulations. Do not dispose of the packaging materials together with the domestic or other wastes. Take them to the packaging material collection points designated by the local authorities.

1. Butter & Cheese sections
2. Water dispenser filling tank
3. Egg section
4. Water dispenser reservoir
5. Bottle shelf

6. Adjustable front feet

7. Freezer compartment

8. Crisper
9. Chiller
10. Chiller cover and glass
11. Adjustable shelves
    12.Wine cellar
12. Thermostat button

* May not be available in all models

Figures that take place in this instruction manual are schematic and may not correspond exactly with your product. If the subject parts are not included in the product you have purchased, then it is valid for other models.

3.1. Appropriate Installation Location

Contact an Authorized Service for the installation of the product. In order to prepare the product for use, refer the information in the user manual and ensure that electrical installation and water installation are appropriate. If not, call a qualified electrician and technician to have any necessary arrangements carried out.

4	WARNING: Manufacturer shall not be held liable for damages that may arise from procedures carried out by unauthorized persons.
3	WARNING: Product must not be plugged in during installation. Otherwise, there is the risk of death or serious injury!
2	WARNING: If the door clearance of the room where the product shall be place is so tight to prevent passing of the product, remove the door of the room and pass the product through the door by turning it to its side; if this does not work, contact the authorized service.

• Place the product on an even floor surface to prevent jolts.
  Install the product at least 30 cm away from heat sources such as hobs, heater cores and stoves and at least 5 cm away from electrical ovens.
  Product must not be subjected to direct sun light and kept in humid places.

• Appropriate air ventilation must be provided around your product in order to achieve an efficient operation. If the product is to be placed in a recess in the wall, pay attention to leave at least 5 ~cm distance with the ceiling and side walls.

Installing the Plastic Wedges

Plastic wedges supplied with the product are used to create the distance for the air circulation between the product and the rear wall.

1. To install the wedges, remove the screws on the product and use the screws supplied together with the wedges.
2. Insert the 2 plastic wedges onto the rear ventilation cover as illustrated in the figure.

3.2. Adjusting the Feet

If the product stands unbalanced after installation, adjust the feet on the front by rotating them to the right or left.

3.3. Electrical Connection

!	WARNING: Do not make connections via extension cables or multi-plugs.
	WARNING: Damaged power cable must be replaced by the Authorized Service Agent.
i	If two coolers are to be installed side by side, there should be at least 4 cm distance between them.

• Our company shall not be liable for any damages that will arise when the product is used without grounding and electrical connection in accordance with the national regulations.
• Power cable plug must be within easy reach after installation.
• Connect your refrigerator to a grounded outlet rated for a voltage value of 220-240V /50 Hz. Outlet shall have 10 to 16A fuse.
• Do not extension cords or cordless multiple outlets between your product and the wall outlet.

4 Preparation

• Your refrigerator should be installed at least 30 ~cm away from heat sources such as hobs, ovens, central heater and stoves and at least 5 ~cm away from electrical ovens and should not be located under direct sunlight.
• The ambient temperature of the room where you install your refrigerator should at least be -15^ . Operating your refrigerator under cooler conditions is not recommended with regard to its efficiency.
• Please make sure that the interior of your refrigerator is cleaned thoroughly.
  If two refrigerators are to be installed side by side, there should be at least 2 cm distance between them.
• When you operate your refrigerator for the first time, please observe the following instructions during the initial six hours.
• The door should not be opened frequently.
  It must be operated empty without any food in it.
• Do not unplug your refrigerator. If a power failure occurs out of your control, please see the warnings in the "Recommended solutions for the problems" section.
• Original packaging and foam materials should be kept for future transportations or moving.

• The baskets/drawers that are provided with the chill compartment must always be in use for low energy consumption and for better storage conditions.

• Food contact with the temperature sensor in the freezer compartment may increase energy consumption of the appliance. Thus any contact with the sensor(s) must be avoided.

• In some models, the instrument panel automatically turns off 5 minutes after the door has closed. It will be reactivated when the door has opened or pressed on any key.
• Due to temperature change as a result of opening/closing the product door during operation, condensation on the door/body shelves and the glass containers is normal

The operating temperature is regulated by the temperature control.

1=Lowest cooling setting (Warmest setting).

4=Highest cooling setting (Coldest setting).

The average temperature inside the fridge should be around +5^ C .

Please choose the setting according to the desired temperature.

Please note that there will be different temperatures in the cooling area.

The coldest region is immediately above the vegetable compartment.

The interior temperature also depends on ambient temperature, the frequency with which the door is opened and the amount of foods kept inside.

Frequently opening the door causes the interior temperature to rise.

For this reason, it is recommended to close the door again as soon as possible after use.

5.1. Thermostat Setting Button

The interior temperature of your refrigerator changes for the following reasons;

• Seasonal temperatures,
• Frequent opening of the door and leaving the door open for long periods,
• Food put into the refrigerator without cooling down to the room temperature,
• The location of the refrigerator in the room (e.g. exposing to sunlight).
• You may adjust the varying interior temperature due to such reasons by using the thermostat. Numbers around the thermostat button indicates the cooling degrees.

Figures in this user manual are schematic and may not match the product exactly. If the subject parts are not included in the product you have purchased, then those parts are valid for other models.

5.2. Defrost

Fridge compartment

Fridge compartment performs full-automatic defrosting. Water drops and a frosting up to 7-8 mm can occur on the inner rear wall of the fridge compartment while your refrigerator cools down. Such formation is normal as a result of the cooling system. The frost formation is defrosted by performing automatic defrosting with certain intervals thanks to the automatic defrosting system of the rear wall. User is not required to scrape the frost or remove the water drops.

Water resulting from the defrosting passes from the water collection groove and flows into the evaporator through the drain pipe and evaporates here by itself.

Deep freezer compartment does not perform automatic defrosting in order to prevent decaying of the frozen food.

The freezer compartment defrosts automatically.

Check regularly to see if the drain pipe is clogged or not and clear it with the stick in the hole when necessary.

5.3. Freezing Fresh Food

• It must be preferred to wrap or cover the food before placing them in the refrigerator.
• Hot food must cool down to the room temperature before putting them in the refrigerator.
• The foodstuff that you want to freeze must be fresh and in good quality.
• Foodstuff must be divided into portions according to the family's daily or meal based consumption needs.
• The foodstuff must be packaged in an airtight manner to prevent them from drying even if they are going to be kept for a short time.
• Materials to be used for packaging must be tear-proof and resistant to cold, humidity, odor, oils and acids and they must also be airtight. Moreover, they must be well closed and they must be made from easy-to-use materials that are suitable for deep freeze usage.
• Frozen food must be used immediately after they are thawed and they should never be re-frozen.

• Please observe the following instructions to obtain the best results.

• Do not freeze too large quantities of food at one time. The quality of the food is best preserved when it is frozen right through to the core as quickly as possible.

• Placing warm food into the freezer compartment causes the cooling system to operate continuously until the food is frozen solid.
• Take special care not to mix already frozen food and fresh food.

5.4. Recommendations for Preservation of Frozen Food

• Prepacked commercially frozen food should be stored in accordance with the frozen food manufacturer's instructions for a × 100 (4 star) frozen food storage compartment.
  To ensure that the high quality achieved by the frozen food manufacturer and the food retailer is maintained, the following should be remembered:

• Put packages in the freezer as quickly as possible after purchase.

• Ensure that contents are labeled and dated.
• Do not exceed "Use By", "Best Before" dates on the packaging.

Defrosting

The freezer compartment defrosts automatically.

5.5. Placing the Food

Freezer compartment shelves	Various frozen food such as meat, fish, ice cream, vegetables and etc.
Egg tray	Egg
Fridge compartment shelves	Food in pans, covered plates and closed containers
Fridge compartment door shelves	Small and packaged food or drinks (such as milk, fruit juice and beer)
Crisper	Vegetables and fruits

Freshzone compartment

Delicatessen products (cheese, butter, salami and etc.)

5.6. Deep-Freeze Information

Food must be frozen as rapidly as possible when they are put in a refrigerator in order to keep them in good quality.

It is possible to keep the food for a long time only at -18^ or lower temperatures.

You can keep the freshness of food for many months (at -18^ or lower temperatures in the deep freeze).

WARNING!

• Foodstuff must be divided into portions according to the family's daily or meal based consumption needs.
• Foodstuff must be packaged in an airtight manner to prevent them from drying even if they are going to be kept for a short time.
  Materials necessary for packaging:
• Cold resistant adhesive tape
  Self adhesive label
  Rubber rings
  Pen

Materials to be used for packaging the foodstuff must be tear-proof and resistant to cold, humidity, odor, oils and acids.

Foodstuff to be frozen should not be allowed to come in contact with the previously frozen items to prevent their partial thawing.

Frozen food must be used immediately after they are thawed and they should never be re-frozen.

5.7. Changing the Door Opening Direction

Door opening direction of your refrigerator can be changed according to the place you are using it. If this is necessary, please call your nearest Authorized Service.

5.8. Recommendations for Freshfood Compartment

• OPTIONAL
• Please do not let any foodstuff to come to contact with the temperature sensor in freshfood compartment. In order to maintain freshfood compartment at ideal storage temperature, the sensor must not be blocked by fodstuffs.
• Do not place hot foodstuff in your appliance.

5.9. Open Door Warning

An audio warning will be given when the fridge or freezer compartment door of your product is left open for a certain period of time. This audio warning signal will mute when any button on the indicator is pressed or when the door is closed.

5.10. Changing the Illumination Lamp

To change the Bulb/LED used for illumination of your refrigerator, call your AuthorisedService.

The lamp(s) used in this appliance is not suitable for household room illumination. The intended purpose of this lamp is to assist the user to place foodstuffs in the refrigerator/freezer in a safe and comfortable way.

The lamps used in this appliance have to withstand extreme physical conditions such as temperatures below -20^ (only chest and upright freezer)

5.11. Using the Water Dispenser

*May not be available in all models

It is normal for the first few glasses of water taken from the dispenser to be warm.

If the water dispenser is not used for a long period of time, dispose of first few glasses of water to obtain fresh water.

1. Push in the lever of the water dispenser with your glass. If you are using a soft plastic cup, pushing the lever with your hand will be easier.
2. After filling the cup up to the level you want, release the lever.

Please note, how much water flows from the dispenser depends on how far you depress the lever. As the level of water in your cup / glass rises, gently reduce the amount of pressure on the lever to avoid overflow. If you slightly press the arm, the water will drip; this is quite normal and not a failure.

5.12. Filling the Water Dispenser's Tank

Water tank filling reservoir is located inside the door rack.

1. Open the cover of the tank.
2. Fill the tank with fresh drinking water.
3. Close the cover.

Do not fill the water tank with any other liquid except for water such as fruit juices, carbonated beverages or alcoholic drinks which are not suitable to use in the water dispenser. Water dispenser will be irreparably damaged if these kinds of liquids are used. Warranty does not cover such usages. Some chemical substances and additives contained in these kinds of drinks/liquids may damage the water tank.

Use clean drinking water only.

Capacity of the water tank is 3 litres; do not overfill.

5.13. Cleaning the Water Tank

1. Remove the water filling reservoir inside the door rack.
2. Remove the door rack by holding from both sides.
3. Grab the water tank from both sides and remove it with an angle of 45^ C .
4. Remove the cover of the water tank and clean the tank.

Components of the water tank and water dispenser should not be washed in dishwasher.

5.14. Drip Tray

Water that dripped while using the water dispenser accumulates in the spillage tray.

Remove the plastic filter as shown in the figure.

With a clean and dry cloth, remove the water that has accumulated.

6 Maintenance and cleaning

Cleaning your fridge at regular intervals will extend the service life of the product.

WARNING: Unplug the product before cleaning it.

• Never use gasoline, benzene or similar substances for cleaning purposes.
• Never use any sharp and abrasive tools, soap, household cleaners, detergent and wax polish for cleaning.
• Dissolve one teaspoon of bicarbonate in half litre of water. Soak a cloth with the solution and wrung it thoroughly. Wipe the interior of the refrigerator with this cloth and the dry thoroughly.
• Make sure that no water enters the lamp housing and other electrical items.
• If you will not use the refrigerator for a long period of time, unplug it, remove all food inside, clean it and leave the door ajar.
• Check regularly that the door gaskets are clean. If not, clean them.
• To remove door and body shelves, remove all of its contents.
• Remove the door shelves by pulling them up. After cleaning, slide them from top to bottom to install.
• Never use cleaning agents or water that contain chlorine to clean the outer surfaces and chromium coated parts of the product. Chlorine causes corrosion on such metal surfaces.

6.1. Avoiding bad odours

Materials that may cause odour are not used in the production of our refrigerators. However, due to inappropriate food preserving conditions and not cleaning the inner surface of the refrigerator as required can bring forth the problem of odour. Pay attention to following to avoid this problem:

• Keeping the refrigerator clean is important. Food residuals, stains, etc. can cause odour. Therefore, clean the refrigerator with bi-carbonate dissolved in water every few months. Never use detergents or soap.
• Keep the food in closed containers. Microorganisms spreading out from uncovered containers can cause unpleasant odours.
• Never keep the food that have passed best before dates and spoiled in the refrigerator.

6.2. Protecting the plastic surfaces

Do not put liquid oils or oil-cooked meals in your refrigerator in unsealed containers as they damage the plastic surfaces of the refrigerator. If oil is spilled or smeared onto the plastic surfaces, clean and rinse the relevant part of the surface at once with warm water.

Check this list before contacting the service. Doing so will save you time and money. This list includes frequent complaints that are not related to faulty workmanship or materials. Certain features mentioned herein may not apply to your product.

The refrigerator is not working.

• The power plug is not fully settled. Plug it in to settle completely into the socket.
• The fuse connected to the socket powering the product or the main fuse is blown. Check the fuses.

Condensation on the side wall of the cooler compartment (MULTI ZONE, COOL, CONTROL and FLEXI ZONE).

• The door is opened too frequently Take care not to open the product's door too frequently.
• The environment is too humid. Do not install the product in humid environments.
• Foods containing liquids are kept in unsealed holders. Keep the foods containing liquids in sealed holders.
• The product's door is left open. >> Do not keep the product's door open for long periods.
• The thermostat is set to too low temperature. Set the thermostat to appropriate temperature.

Compressor is not working.

• In case of sudden power failure or pulling the power plug off and putting back on, the gas pressure in the product's cooling system is not balanced, which triggers the compressor thermic safeguard. The product will restart after approximately 6 minutes. If the product does not restart after this period, contact the service.
• Defrosting is active. >> This is normal for a fully-automatic defrosting product. The defrosting is carried out periodically.
• The product is not plugged in. >> >> Make sure the power cord is plugged in.
• The temperature setting is incorrect. Select the appropriate temperature setting.
• The power is out. The product will continue to operate normally once the power is restored.

The refrigerator's operating noise is increasing while in use.

• The product's operating performance may vary depending on the ambient temperature variations. This is normal and not a malfunction.

The refrigerator runs too often or for too long.

• The new product may be larger than the previous one. Larger products will run for longer periods.
• The room temperature may be high. >> The product will normally run for long periods in higher room temperature.
• The product may have been recently plugged in or a new food item is placed inside. > >> The product will take longer to reach the set temperature when recently plugged in or a new food item is placed inside. This is normal
  Large quantities of hot food may have been recently placed into the product. Do not place hot food into the product.
• The doors were opened frequently or kept open for long periods. The warm air moving inside will cause the product to run longer. Do not open the doors too frequently.
• The freezer or cooler door may be ajar. >> Check that the doors are fully closed.
• The product may be set to temperature too low. >> Set the temperature to a higher degree and wait for the product to reach the adjusted temperature.
• The cooler or freezer door washer may be dirty, worn out, broken or not properly settled. >> Clean or replace the washer. Damaged / torn door washer will cause the product to run for longer periods to preserve the current temperature.

The freezer temperature is very low, but the cooler temperature is adequate.

• The freezer compartment temperature is set to a very low degree. >> Set the freezer compartment temperature to a higher degree and check again.

The cooler temperature is very low, but the freezer temperature is adequate.

• The cooler compartment temperature is set to a very low degree. Set the freezer compartment temperature to a higher degree and check again.

The food items kept in cooler compartment drawers are frozen.

• The cooler compartment temperature is set to a very low degree. Set the freezer compartment temperature to a higher degree and check again.

The temperature in the cooler or the freezer is too high.

• The cooler compartment temperature is set to a very high degree. Cooler compartment temperature setting has an effect on the freezer compartment temperature. Change the temperature of the cooler or freezer compartment and wait until the temperature of the related compartments come to the adequate level.
• The doors were opened frequently or kept open for long periods. Do not open the doors too frequently.
• The door may be ajar. >> Fully close the door.
• The product may have been recently plugged in or a new food item is placed inside. This is normal. The product will take longer to reach the set temperature when recently plugged in or a new food item is placed inside.
  Large quantities of hot food may have been recently placed into the product.

  Do not place hot food into the product.

Shaking or noise.

• The ground is not level or durable. If the product is shaking when moved slowly, adjust the stands to balance the product. Also make sure the ground is sufficiently durable to bear the product.
• Any items placed on the product may cause noise. >> Remove any items placed on the product.

The product is making noise of liquid flowing, spraying etc.

• The product's operating principles involve liquid and gas flows. This is normal and not a malfunction.

There is sound of wind blowing coming from the product.

• The product uses a fan for the cooling process. This is normal and not a malfunction.

There is condensation on the product's internal walls.

• Hot or humid weather will increase icing and condensation. This is normal and not a malfunction.
• The doors were opened frequently or kept open for long periods. Do not open the doors too frequently; if open, close the door.
• The door may be ajar. >> Fully close the door.

There is condensation on the product's exterior or between the doors.

• The ambient weather may be humid, this is quite normal in humid weather. The condensation will dissipate when the humidity is reduced.

The interior smells bad.

• The product is not cleaned regularly. >> Clean the interior regularly using sponge, warm water and carbonated water.
• Certain holders and packaging materials may cause odour. >> Use holders and packaging materials without free of odour.
• The foods were placed in unsealed holders. Keep the foods in sealed holders. Microorganisms may spread out of unsealed food items and cause malodour.
• Remove any expired or spoilt foods from the product.

The door is not closing.

• Food packages may be blocking the door. Relocate any items blocking the doors.
• The product is not standing in full upright position on the ground. >> Adjust the stands to balance the product.
• The ground is not level or durable. >> Make sure the ground is level and sufficiently durable to bear the product.

The vegetable bin is jammed.

• The food items may be in contact with the upper section of the drawer. Reorganize the food items in the drawer.

WARNING: If the problem persists after following the instructions in this section, contact your vendor or an Authorized Service. Do not try to repair the product.

Réfrigérateur

Chere cliente, cher client,

Compartment Refrigerateur