HL-B2080DW - Laser printer BROTHER - Free user manual and instructions

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Brand : BROTHER

Model : HL-B2080DW

Category : Laser printer

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USER MANUAL HL-B2080DW BROTHER

Online User's Guide HL-B2080DW

Home > Table of Contents

Table of Contents Before You Use Your Brother Machine 1 Definitions of Notes 2 Trademarks 3 Important Note 4

Home > Table of Contents Print the Network Configuration Report 73 Print the WLAN Report 74 Technical Information for Advanced Users 77 Reset the Network Settings to the Factory Settings 78

Mobile 125 Google Cloud Print 126 Google Cloud Print Overview 127 Before Using Google Cloud Print 128 Print from Google Chrome™ or Chrome OS™ 132 Print from Google Drive™ for Mobile 133 Print from Gmail™ Webmail Service for Mobile 134 AirPrint 135 AirPrint Overview 136 Before Using AirPrint 137 Print Using AirPrint 140 Mobile Printing for Windows 144 Mopria® Print Service 145 Brother iPrint&Scan for Mobile Devices 146

Troubleshooting 149 Error and Maintenance Messages 150 Paper Jams 153 Paper is Jammed in the Paper Tray 154 Paper is Jammed in the Back of the Machine 155 Paper is Jammed inside the Machine 157 Paper is Jammed in the 2-sided Tray 158 Printing Problems 160 Improve the Print Quality 163 Network Problems 168 Error Messages 169 Where Can I Find My Brother Machine's Network Settings? 170 I Cannot Complete the Wireless Network Setup Configuration 171 Use the Network Connection Repair Tool (Windows) 173 My Brother Machine Cannot Print over the Network 174 I Want to Check that My Network Devices are Working Correctly 176 Google Cloud Print Problems 177 AirPrint Problems 178 Other Problems 179 ii

Home > Table of Contents Machine Information 180 Check the Serial Number 181 Check the Firmware Version 182 Reset Functions Overview 183 Reset Your Brother Machine 184

Routine Maintenance 185 Replace Supplies 186 Replace the Toner Cartridge 188 Replace the Drum Unit 191 Clean the Machine 193 Clean the Corona Wire 194 Clean the Drum Unit Using Drum Dot Print 195 Clean the Paper Pick-up Rollers 198 Check the Remaining Part Life 199 Pack and Ship Your Brother Machine 200

Machine Settings 202 Change Machine Settings from the Control Panel 203 General Settings 204 Menu Table (for LCD Models) 211 Print a List of Printer Settings 217 Change Machine Settings from Your Computer 218 Change Machine Settings Using Web Based Management 219

Home > Before You Use Your Brother Machine > Definitions of Notes

Definitions of Notes We use the following symbols and conventions throughout this User's Guide:

WARNING WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

CAUTION CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.

IMPORTANT NOTE IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality. NOTE specifies the operating environment, conditions for installation, or special conditions of use. Tips icons indicate helpful hints and supplementary information. Electrical Hazard icons alert you to possible electrical shock. Fire Hazard icons alert you to the possibility of a fire. Hot Surface icons warn you not to touch hot machine parts. Prohibition icons indicate actions you must not perform.

Bold style identifies buttons on the machine's control panel or computer screen.

Italicised style emphasises an important point or refers you to a related topic.

Trademarks BROTHER is either a trademark or a registered trademark of Brother Industries, Ltd. Microsoft, Windows, Windows Server and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Apple, Mac, Safari, AirPrint, the AirPrint logo, iPad, iPhone and iPod touch are trademarks of Apple Inc., registered in the United States and other countries. macOS is a trademark of Apple Inc. App Store is a service mark of Apple Inc. PostScript and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Wi-Fi, Wi-Fi Alliance and Wi-Fi Direct are registered trademarks of Wi-Fi Alliance®. WPA, WPA2, Wi-Fi CERTIFIED, Wi-Fi Protected Setup and Wi-Fi Protected Setup logo are trademarks of Wi-Fi Alliance®. Android, Gmail, Google Cloud Print, Google Drive, Google Chrome, Chrome OS and Google Play are trademarks of Google Inc. Use of these trademarks is subject to Google Permissions. Mopria® and the Mopria® Logo are registered trademarks and service marks of Mopria Alliance, Inc. in the United States and other countries. Unauthorised use is strictly prohibited. Mozilla and Firefox are registered trademarks of the Mozilla Foundation. Intel is a trademark of Intel Corporation in the U.S. and/or other countries. The Bluetooth® word mark is a registered trademark owned by the Bluetooth SIG, Inc. and any use of such marks by Brother Industries, Ltd. is under license. Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary programs. Any trade names and product names of companies appearing on Brother products, related documents and any other materials are all trademarks or registered trademarks of those respective companies.

Do not use this product outside the country of purchase as it may violate the wireless telecommunication and power regulations of that country.

The screens in this User's Guide are for illustration purposes only and may differ from the actual screens.

Unless otherwise specified, the screens in this manual are from Windows 7 and macOS v10.10.5. Screens on your computer may vary depending on your operating system.

The contents of this guide and the specifications of this product are subject to change without notice.

Not all features are available in countries subject to applicable export restrictions.

Control Panel Overview The control panel will vary depending on your model.

1. LCD (Liquid Crystal Display) Displays messages to help you set up and use your machine. Wireless Models: A four-level indicator shows the wireless signal strength if you are using a wireless connection.

Max Power On/Off Button

Turn on the machine by pressing

Turn off the machine by pressing and holding

. The LCD displays [Shutting Down] for a few

seconds before going off. 3. Network Buttons •

Wired Models: Network Press Network to set up wired network settings.

Models with Wireless Function: WiFi Press the WiFi button and launch the wireless installer on your computer. Follow the on-screen instructions to set up a wireless connection between your machine and your network. When the WiFi light is on, your Brother machine is connected to a wireless access point. When the WiFi light blinks, the wireless connection is down, or your machine is in the process of connecting to a wireless access point.

4. Menu Buttons OK Press to store your machine settings. After you change a setting, the machine returns to the previous menu level.

Press to go back one level in the menu.

Press to select the previous digit when setting numbers.

Press to scroll through menus and options.

Press to enter a number or to increase or decrease the number. Press and hold down a or b to scroll faster. When you see the number you want, press OK.

Press to clear certain error messages. To clear all other errors, follow the control panel instructions.

Press to print any data remaining in the machine's memory.

Press to select the displayed option. After you change a setting, the machine returns to Ready mode.

Press and hold Go for about two seconds to cancel a print job.

Access Brother Utilities (Windows) Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your computer. 1. Do one of the following: •

(Windows 7, Windows Server 2008 and Windows Server 2008 R2) Click

(Start) > All Programs > Brother > Brother Utilities.

(Windows 8 and Windows Server 2012) Tap or click

(Brother Utilities) either on the Start screen or the desktop.

(Windows 8.1 and Windows Server 2012 R2) Move your mouse to the lower left corner of the Start screen and click

(if you are using a touch-

based device, swipe up from the bottom of the Start screen to bring up the Apps screen). When the Apps screen appears, tap or click •

(Brother Utilities).

(Windows 10 and Windows Server 2016) Click

> Brother > Brother Utilities.

2. Select your machine (where XXXX is the name of your model).

3. Choose the operation you want to use. 8

Related Information • Introduction to Your Brother Machine • Uninstall the Brother Software and Drivers (Windows)

Uninstall the Brother Software and Drivers (Windows) 1. Do one of the following: •

(Windows 7, Windows Server 2008 and Windows Server 2008 R2) Click

(Start) > All Programs > Brother > Brother Utilities.

(Windows 8 and Windows Server 2012) Tap or click

(Brother Utilities) either on the Start screen or the desktop.

(Windows 8.1 and Windows Server 2012 R2) Move your mouse to the lower left corner of the Start screen and click

(if you are using a touch-

based device, swipe up from the bottom of the Start screen to bring up the Apps screen). When the Apps screen appears, tap or click •

(Brother Utilities).

(Windows 10 and Windows Server 2016) Click

> Brother > Brother Utilities.

2. Select your model from the drop-down list (if it is not already selected). 3. Click Tools in the left navigation bar. •

If the Software Update Notification icon is visible, select it, and then click Check now > Check for Software Updates > Update. Follow the on-screen instructions.

If the Software Update Notification icon is not visible, go to the next step.

4. Click Uninstall in the Tools section of Brother Utilities. Follow the instructions in the dialog box to uninstall the software and drivers.

Related Information • Access Brother Utilities (Windows)

Load Paper • Load and Print Using the Paper Tray • Load and Print Paper in the Manual Feed Slot

Home > Paper Handling > Load Paper > Load and Print Using the Paper Tray

Load and Print Using the Paper Tray • Load Paper in the Paper Tray

Home > Paper Handling > Load Paper > Load and Print Using the Paper Tray > Load Paper in the Paper Tray

Load Paper in the Paper Tray •

If the Check Size setting is set to On and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the paper size and paper type. Change the paper size and paper type settings if needed, following the LCD instructions.

When you load a different size and type of paper in the tray, you must also change the Paper Size and Paper Type settings in the machine, or on your computer.

1. Pull the paper tray completely out of the machine.

2. Press and slide the paper guides to fit the paper. Press the green release levers to slide the paper guides.

3. Fan the stack of paper well. 4. Load paper in the paper tray with the printing surface face down. 5. Make sure the paper is below the maximum paper mark (b b b). Overfilling the paper tray will cause paper jams.

6. Slowly push the paper tray completely into the machine. 7. Lift the support flap to prevent paper from sliding off the output tray.

Related Information • Load and Print Using the Paper Tray

Home > Paper Handling > Load Paper > Load and Print Paper in the Manual Feed Slot

Load and Print Paper in the Manual Feed Slot • Load and Print Plain Paper, Thin Paper, Recycled Paper and Bond Paper in the Manual Feed Slot • Load and Print on Thick Paper and Labels in the Manual Feed Slot • Load and Print on Envelopes in the Manual Feed Slot

Home > Paper Handling > Load Paper > Load and Print Paper in the Manual Feed Slot > Load and Print Plain Paper, Thin Paper, Recycled Paper and Bond Paper in the Manual Feed Slot

Load and Print Plain Paper, Thin Paper, Recycled Paper and Bond Paper in the Manual Feed Slot When you load a different paper size in the tray, you must change the Paper Size setting in the machine or on your computer at the same time. 1. Lift the support flap to prevent paper from sliding off the face down output tray.

2. Open the manual feed slot cover.

3. Use both hands to slide the manual feed slot paper guides to fit the width of the paper you are using.

4. Using both hands, put one full sheet of paper in the manual feed slot until the front edge touches the paper feed roller. When you feel the machine pull it in, let go.

Load paper into the manual feed slot with the printing surface facing up.

Make sure the paper is straight and in the correct position in the manual feed slot. If it is not, the paper may not be fed correctly, resulting in a skewed printout or a paper jam.

5. Send your print job to the machine. Change your print preferences in the Print screen before sending the print job from your computer. 6. After the printed page comes out from the machine, load the next sheet of paper in the manual feed slot. Repeat for each page that you want to print.

Related Information • Load and Print Paper in the Manual Feed Slot

Home > Paper Handling > Load Paper > Load and Print Paper in the Manual Feed Slot > Load and Print on Thick Paper and Labels in the Manual Feed Slot

Load and Print on Thick Paper and Labels in the Manual Feed Slot When you load a different paper size in the tray, you must change the Paper Size setting in the machine or on your computer at the same time. 1. Open the machine's back cover (the face up output tray).

The machine automatically turns on Manual Feed mode when you load paper in the manual feed slot. 2. On the front of the machine, open the manual feed slot cover.

3. Use both hands to slide the manual feed slot paper guides to fit the width of the paper that you are using.

4. Using both hands, put one full sheet of paper in the manual feed slot until the front edge touches the paper feed roller. When you feel the machine pull it in, let go.

Load paper into the manual feed slot with the printing surface facing up.

Pull the paper out completely if you must reload the paper into the manual feed slot.

Do not put more than one sheet of paper in the manual feed slot at one time, as it may cause a jam.

Make sure the paper is straight and in the correct position in the manual feed slot. If it is not, the paper may not be fed correctly, resulting in a skewed printout or a paper jam.

5. Send your print job to the machine. Change your print preferences in the Print screen before sending the print job from your computer. 6. After the printed page comes out from the back of the machine, load the next sheet of paper in the manual feed slot. Repeat for each page that you want to print. 7. Close the back cover (the face up output tray) until it locks in the closed position.

Related Information • Load and Print Paper in the Manual Feed Slot

Home > Paper Handling > Load Paper > Load and Print Paper in the Manual Feed Slot > Load and Print on Envelopes in the Manual Feed Slot

Load and Print on Envelopes in the Manual Feed Slot When you load a different paper size in the tray, you must change the Paper Size setting in the machine or on your computer at the same time. 1. Open the machine's back cover (the face up output tray).

The machine automatically turns on Manual Feed mode when you load paper in the manual feed slot. 2. Pull down the two green levers, one on the left side and one on the right side, as shown in the illustration.

3. On the front of the machine, open the manual feed slot cover.

4. Use both hands to slide the manual feed slot paper guides to fit the width of the paper that you are using.

5. Using both hands, put one envelope in the manual feed slot until the front edge touches the paper feed roller. When you feel the machine pull it in, let go.

Load the envelope into the manual feed slot with the printing surface facing up.

Pull the envelope out completely when you reload the envelope into the manual feed slot.

Do not put more than one envelope in the manual feed slot at one time, as it may cause a jam.

Make sure the envelope is straight and in the correct position on the manual feed slot. If it is not, the envelope may not be fed correctly, resulting in a skewed printout or a paper jam.

6. Send your print job to the machine. Change your print preferences in the Print dialog box before sending the print job from your computer. Settings

Options for Envelopes

Com-10 DL C5 Monarch

Media Type Envelopes Env. Thick Env. Thin 7. After the printed envelope comes out of the machine, put in the next envelope. Repeat for each envelope that you want to print. 8. When you have finished printing, return the two green levers you adjusted in the earlier step back to their original positions. 9. Close the back cover (the face up output tray) until it locks in the closed position.

Related Information • Load and Print Paper in the Manual Feed Slot

Home > Paper Handling > Paper Settings

Paper Settings • Change the Paper Size and Paper Type • Change the Check Paper Size Setting

Home > Paper Handling > Paper Settings > Change the Paper Size and Paper Type

Change the Paper Size and Paper Type When you change the size and type of the paper you load in the tray, you must change the Paper Size and Paper Type settings on the LCD at the same time. 1. Press a or b to display the [General Setup] option, and then press OK. 2. Press a or b to display the [Tray Setting] option, and then press OK. 3. Press a or b to display the [Paper Type] option, and then press OK. 4. Press a or b to display the paper type you want, and then press OK. 5. Press a or b to display the [Paper Size] option, and then press OK. 6. Press a or b to display the paper size you want, and then press Go.

Related Information • Paper Settings

Change the Check Paper Size Setting When you turn on your machine's Check Size setting, the machine displays a message when you remove a paper tray, asking if you changed the paper size and paper type. The default setting is On. 1. Press a or b to display the [General Setup] option, and then press OK. 2. Press a or b to select the [Tray Setting] option, and then press OK. 3. Press a or b to select the [Check Size] option, and then press OK. 4. Press a or b to select the [On] or [Off] option, and then press Go.

Unprintable Area The measurements in the table below show maximum unprintable areas from the edges of the most commonlyused paper sizes. The measurements may vary depending on the paper size or settings in the application you are using. 1

Do not attempt to print into these areas; your output will not reflect anything in these areas. Usage Print

Recommended Print Media To get the best print quality, we recommend using the paper listed in the table. Paper Type

Antalis River series (DL)

Home > Paper Handling > Using Special Paper

Using Special Paper Always test paper samples before purchasing them to ensure desirable performance. •

DO NOT use inkjet paper; it may cause a paper jam or damage your machine.

If you use bond paper, paper with a rough surface, or paper that is wrinkled or creased, the paper may exhibit degraded performance.

Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

IMPORTANT Some types of paper may not perform well or may cause damage to your machine. DO NOT use paper: •

that is highly textured

that is extremely smooth or shiny

that is curled or warped

that is coated or has a chemical finish

that is damaged, creased or folded

that exceeds the recommended weight specification in this guide

with tabs and staples

with letterheads using low temperature dyes or thermography

that is multipart or carbonless

that is designed for inkjet printing

If you use any of the types of paper listed above, they may damage your machine. This damage is not covered under any Brother warranty or service agreement.

Related Information • Paper Handling

Home > Print > Print from Your Computer (Windows) > Print a Document (Windows)

Print a Document (Windows) 1. Select the print command in your application. 2. Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears.

3. Make sure you have loaded the correct size paper in the paper tray. 4. Click the Paper Size drop-down list, and then select your paper size. 5. In the Orientation field, select the Portrait or Landscape option to set the orientation of your printout. If your application contains a similar setting, we recommend that you set the orientation using the application. 6. Type the number of copies (1-999) you want in the Copies field. 7. Click the Media Type drop-down list, and then select the type of paper you are using. 8. To print multiple pages on a single sheet of paper or print one page of your document on multiple sheets, click the Multiple Page drop-down list, and then select your options. 9. Change other printer settings, if needed. 10. Click OK. 11. Complete your print operation. 30

Related Information • Print from Your Computer (Windows)

Print Settings (Windows) Basic Tab

1. Paper Size Select the size of the paper you want to use. You can either choose from standard paper sizes or create a custom paper size. 2. Orientation Select the orientation (portrait or landscape) of your printout. If your application contains a similar setting, we recommend that you set the orientation using the application. 3. Copies Type the number of copies (1-999) that you want to print in this field. Collate Select this option to print sets of multi-page documents in the original page order. When this option is selected, one complete copy of your document will print, and then reprint according to the number of copies you choose. If this option is not selected, then each page will print according to the number of copies chosen before the next page of the document is printed. 4. Media Type Select the type of media you want to use. To achieve the best print results, the machine automatically adjusts its print settings according to the selected media type. 32

5. Resolution Select the print resolution. As print resolution and speed are related, the higher the resolution, the longer it will take to print the document. 6. Print Settings Select the type of document you want to print. Manual Settings... Specify advanced settings such as brightness, contrast, and other settings. Graphics Use Printer Halftone Select this option to use the printer driver to express halftones. Brightness Specify the brightness. Contrast Specify the contrast. Graphics Quality Select either Graphics or Text for the best print quality, based on the type of document you are printing. Improve Grey Printing Select this option to improve the image quality of shaded areas. Improve Pattern Printing Select this option to improve the pattern printing if printed fills and patterns are different from the fills and patterns you see on your computer screen. Improve Thin Line Select this option to improve the image quality of thin lines. Use System Halftone Select this option to use Windows to express halftones. TrueType Mode (Available only for certain models) Mode Select how the fonts are processed for printing. Use Printer TrueType Fonts Select whether to use built-in fonts for the font processing. 7. Multiple Page Select this option to print multiple pages on a single sheet of paper, or print one page of your document on multiple sheets. Page Order Select the page order when printing multiple pages on a single sheet of paper. Border Line Select the type of border to use when printing multiple pages on a single sheet of paper. 8. 2-sided / Booklet Select this option to print on both sides of the paper, or print a document in booklet format using 2-sided printing. 2-sided Settings button Click this button to select the type of 2-sided binding. Four types of 2-sided bindings are available for each orientation. 33

9. Paper Source Select the paper source setting according to your print conditions or purpose. First Page Select the paper source to use for printing the first page. Other Pages Select the paper source to use for printing the second and subsequent pages. Advanced Tab

1. Scaling Select these options to enlarge or reduce the size of the pages in your document. Fit to Paper Size Select this option to enlarge or reduce the document pages to fit a specified paper size. When you select this option, select the paper size you want from the drop-down list. Free [25 - 400%] Select this option to enlarge or reduce the document pages manually. When you select this option, type a value into the field. 2. Reverse Print Select this option to rotate the printed image 180 degrees.

3. Use Watermark Select this option to print a logo or text on your document as a watermark. Select one of the preset watermarks, add a new watermark, or use an image file you have created. 4. Header-Footer Print Select this option to print the date, time and PC login user name on the document. 5. Toner Save Mode Select this feature to conserve toner by using less toner to print documents; printouts appear lighter, but are still legible. 6. Administrator This feature allows you to change the administrator password and restrict various printing functions. 7. User Authentication (Available only for certain models) This feature allows you to confirm the restrictions for each user. 8. Other Print Options button Sleep Time Select this option to set the machine to enter sleep mode immediately after printing. Macro (Available only for certain models) Select this feature to print an electronic form (macro), which you have stored in your machine's memory, as an overlay on the print job. Density Adjustment Specify the print density. Improve Print Output Select this option to reduce the amount of paper curling and improve the toner fixing. Skip Blank Page Select this option to allow the printer driver to automatically detect blank pages and exclude them from printing. Print Text in Black Select this option when you want to print colour text in black. Print Archive Select this option to save the print data as a PDF file to your computer. Eco settings Select this option to reduce printing noise.

Change the Default Print Settings (Windows) When you change an application's print settings, the changes only apply to documents printed with that application. To change print settings for all Windows applications, you must configure the printer driver properties. 1. Do one of the following: •

For Windows Server 2008 Click

(Start) > Control Panel > Hardware and Sound > Printers.

For Windows 7 and Windows Server 2008 R2 Click

(Start) > Devices and Printers.

For Windows 8 Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings, and then click Control Panel. In the Hardware and Sound group, click View devices and printers.

For Windows 10 and Windows Server 2016 Click

> Windows System > Control Panel. In the Hardware and Sound group, click View devices

For Windows Server 2012 Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings, and then click Control Panel. In the Hardware group, click View devices and printers.

For Windows Server 2012 R2 Click Control Panel on the Start screen. In the Hardware group, click View devices and printers.

2. Right-click the Brother XXX-XXXX icon (where XXXX is your model name), and then select Printer properties. If printer driver options appear, select your printer driver. 3. Click the General tab, and then click the Printing Preferences... or Preferences... button. The printer driver dialog box appears. •

To configure the tray settings, click the Device Settings tab(Available only for certain models).

4. Select the print settings you want to use as defaults for all of your Windows programs. 5. Click OK. 6. Close the printer properties dialog box.

Related Information • Print from Your Computer (Windows)

Home > Print > Print from Your Computer (Windows) > Monitor the Status of the Machine from Your Computer (Windows)

Monitor the Status of the Machine from Your Computer (Windows) The Status Monitor utility is a configurable software tool for monitoring the status of one or more devices, allowing you to get immediate notification of errors. •

Do one of the following: icon in the task tray.

(Windows 7, Windows Server 2008 and Windows Server 2008 R2) Click

(Start) > All Programs > Brother > Brother Utilities.

Click the drop-down list and select your model name (if not already selected). Click Tools in the left navigation bar, and then click Status Monitor. -

(Windows 8 and Windows Server 2012) Click

(Brother Utilities), and then click the drop-down list and select your model name (if not

already selected). Click Tools in the left navigation bar, and then click Status Monitor. -

(Windows 8.1 and Windows Server 2012 R2) Move your mouse to the lower left corner of the Start screen and click

(if you are using a touch-

based device, swipe up from bottom of the Start screen to bring up the Apps screen). When the Apps screen appears, tap or click

(Brother Utilities), and then click the drop-down list and select your

model name (if not already selected). Click Tools in the left navigation bar, and then click Status Monitor. -

(Windows 10 and Windows Server 2016) Click

> Brother > Brother Utilities.

Click the drop-down list and select your model name (if not already selected). Click Tools in the left navigation bar, and then click Status Monitor. Troubleshooting Click the Troubleshooting button to access the troubleshooting website. Looking for replacement supplies? Click the Looking for replacement supplies? button for more information on Brother genuine supplies.

Related Information • Print from Your Computer (Windows)

Related Topics: • Printing Problems

Home > Print > Test Print

Test Print If there are problems with print quality, follow these instructions to do a test print: 1. Press a or b to display the [Printer] option, and then press OK. 2. (HL-B2080DW) Press a or b to display the [Print Options] option, and then press OK. 3. Press a or b to display the [Test Print] option, and then press Go. The machine prints the test page.

Related Information • Print

Related Topics: • Improve the Print Quality

Network • Supported Basic Network Features • Network Management Software and Utilities • Additional Methods of Configuring Your Brother Machine for a Wireless Network • Advanced Network Features • Technical Information for Advanced Users

Home > Network > Supported Basic Network Features

Supported Basic Network Features The print server supports various features depending on the operating system. Use this table to see which network features and connections are supported by each operating system. Operating Systems

Windows 7 Windows 8 Windows 10

Driver Deployment Wizard

Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to download the latest version of Brother's BRAdmin Light.

Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to download the latest version of Brother's BRAdmin Professional utility.

Home > Network > Network Management Software and Utilities

Network Management Software and Utilities Configure and change your Brother machine's network settings using a management utility.

• Learn about Network Management Software and Utilities • Change Machine Settings from Your Computer • Change Machine Settings Using Web Based Management

Home > Network > Network Management Software and Utilities > Learn about Network Management Software and Utilities

Learn about Network Management Software and Utilities Web Based Management Web Based Management is a utility that uses a standard web browser to manage your machine using the Hyper Text Transfer Protocol (HTTP) or Hyper Text Transfer Protocol over Secure Socket Layer (HTTPS). Type your machine's IP address into your web browser to access and change your print server settings.

BRAdmin Light (Windows) BRAdmin Light is a utility for the initial setup of Brother network-connected devices. This utility can search for Brother products on your network, view the status and configure the basic network settings, such as IP address. Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to download BRAdmin Light. •

If using Windows Firewall, or the firewall function of an anti-spyware or antivirus application, temporarily disable them. When you are sure you can print, configure the software settings following the instructions.

BRAdmin Professional (Windows) BRAdmin Professional is a utility for more advanced management of network-connected Brother devices. This utility can search for Brother products on your network and view the device status from an easy-to-read Windows Explorer-style screen that changes colour to identify the status of each device. You can configure network and device settings, and update device firmware from a Windows computer on your LAN. BRAdmin Professional can also log activity of Brother devices on your network and export the log data. For users who want to monitor locally-connected machines, install the Print Auditor Client software on the client computer. This utility allows you to use BRAdmin Professional to monitor machines that are connected to a client computer via the USB interface. •

Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to download the latest version of Brother's BRAdmin Professional utility.

Node name: The node name appears in the current BRAdmin Professional window. The default node name is "BRNxxxxxxxxxxxx" for a wired network or "BRWxxxxxxxxxxxx" for a wireless network (where "xxxxxxxxxxxx" is your machine's MAC Address / Ethernet address).

Related Information • Network Management Software and Utilities

Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network

Additional Methods of Configuring Your Brother Machine for a Wireless Network To connect your machine to your wireless network, we recommend using the Brother installation disc.

• Before Configuring Your Brother Machine for a Wireless Network • Configure Your Machine for a Wireless Network • Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS) • Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS) • Configure Your Machine for a Wireless Network Using the Machine's Control Panel Setup Wizard • Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast • Use Wi-Fi Direct®

Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > Before Configuring Your Brother Machine for a Wireless Network

Before Configuring Your Brother Machine for a Wireless Network Before attempting to configure a wireless network, confirm the following: •

To achieve optimum results with normal everyday document printing, place the Brother machine as close to the wireless LAN access point/router as possible with minimal obstructions. Large objects and walls between the two devices and interference from other electronic devices can affect the data transfer speed of your documents. Due to these factors, wireless may not be the best method of connection for all types of documents and applications. If you are printing large files, such as multi-page documents with mixed text and large graphics, you may want to consider selecting wired Ethernet for faster data transfer (supported models only), or USB for the fastest throughput speed.

Although the Brother machine can be used in both a wired and wireless network (supported models only), only one connection method can be used at a time. However, a wireless network connection and Wi-Fi Direct connection, or a wired network connection (supported models only) and Wi-Fi Direct connection can be used at the same time. If you do not know the security information, please consult the router manufacturer, your system administrator, or your Internet provider.

Related Information • Additional Methods of Configuring Your Brother Machine for a Wireless Network

Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > Configure Your Machine for a Wireless Network

Configure Your Machine for a Wireless Network 1. Turn on your computer and insert the Brother installation disc into your computer. •

For Windows, follow these instructions:

For Mac, click Driver Download to go to the Brother Solutions Center. Follow the on-screen instructions to install printer drivers.

2. The opening screen appears automatically. Choose your language, and then follow the on-screen instructions. If the Brother screen does not appear, do the following: •

(Windows 7) Go to Computer. Double-click the CD/DVD icon, and then double-click start.exe.

(Windows 8 and Windows 10) Click the

(File Explorer) icon on the taskbar, and then go to Computer (This PC). Double-click

the CD/DVD icon, and then double-click start.exe. •

If the User Account Control screen appears, click Yes.

3. Choose Wireless Network Connection (Wi-Fi), and then click Next. 4. Follow the on-screen instructions. You have completed the wireless network setup. To install Full Driver & Software Package necessary for operating your device, insert the Brother installation disc into your computer or go to your model's Downloads page on the Brother Solutions Center at support.brother.com.

Related Information • Additional Methods of Configuring Your Brother Machine for a Wireless Network

Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS)

Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS) If your wireless access point/router supports WPS (PBC: Push Button Configuration), you can use WPS from your machine's control panel menu to configure your wireless network settings. Routers or access points that support WPS are marked with this symbol:

1. Press a or b to select the [Network] option, and then press OK. 2. Press a or b to select the [WLAN] option, and then press OK. 3. Press a or b to select the [WPS] option, and then press OK. 4. When [WLAN Enable?] appears, press b to select On. This will start the wireless setup wizard. To cancel, press a. 5. When the LCD displays [Press Key on rtr], press the WPS button on your wireless access point/router. Press a on the machine's control panel. Your machine will automatically detect your wireless access point/ router and try to connect to your wireless network. If your wireless device is connected successfully, the machine's LCD displays [Connected]. You have completed the wireless network setup. To install Full Driver & Software Package necessary for operating your device, insert the Brother installation disc into your computer or go to your model's Downloads page on the Brother Solutions Center at support.brother.com.

Related Information • Additional Methods of Configuring Your Brother Machine for a Wireless Network

Related Topics: • Wireless LAN Report Error Codes

Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)

Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS) If your wireless LAN access point/router supports WPS, you can use the Personal Identification Number (PIN) Method to configure your wireless network settings. The PIN Method is one of the connection methods developed by the Wi-Fi Alliance®. By submitting a PIN created by an Enrollee (your machine) to the Registrar (a device that manages the wireless LAN), you can set up the wireless network and security settings. For more information on how to access WPS mode, see the instructions provided with your wireless access point/router. Type A Connection when the wireless LAN access point/router (1) doubles as the Registrar:

Type B Connection when another device (2), such as a computer, is used as the Registrar:

Routers or access points that support WPS are marked with this symbol:

1. Press a or b to select the [Network] option, and then press OK. 2. Press a or b to select the [WLAN] option, and then press OK. 3. Press a or b to select the [WPS w/PIN Code] option, and then press OK. 4. When [WLAN Enable?] appears, press b to select On. This will start the wireless setup wizard. To cancel, press a. 5. The LCD displays an eight-digit PIN and the machine starts searching for a wireless LAN access point/router. 6. Using a computer connected to the network, in your browser's address bar, type the IP address of the device you are using as the Registrar. (For example: http://192.168.1.2) 7. Go to the WPS settings page and type the PIN, and then follow the on-screen instructions. •

The Registrar is usually the wireless LAN access point/router.

The settings page will differ depending on the brand of wireless LAN access point/router. For more information, see the instructions supplied with your wireless LAN access point/router.

If you are using a Windows 7, Windows 8, or Windows 10 computer as a Registrar, complete the following steps: 8. Do one of the following: •

(Start) > Devices and Printers > Add a device.

Windows 8 Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel > Hardware and Sound > View devices and printers > Add a device.

> Windows System > Control Panel. In the Hardware and Sound group, click Add a device.

To use a Windows 7, Windows 8, or Windows 10 computer as a Registrar, you must register it to your network in advance. For more information, see the instructions supplied with your wireless LAN access point/router.

If you use Windows 7, Windows 8, or Windows 10 as a Registrar, you can install the printer driver after the wireless configuration by following the on-screen instructions. To install the full driver and software package, use the Brother installation disc.

9. Select your machine and click Next. 10. Type the PIN displayed on the machine's LCD, and then click Next. 11. (Windows 7) Select your network, and then click Next. 12. Click Close. If your wireless device is connected successfully, the machine's LCD displays [Connected]. You have completed the wireless network setup. To install Full Driver & Software Package necessary for operating your device, insert the Brother installation disc into your computer or go to your model's Downloads page on the Brother Solutions Center at support.brother.com. 57

Related Information • Additional Methods of Configuring Your Brother Machine for a Wireless Network

Related Topics: • Wireless LAN Report Error Codes

Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > Configure Your Machine for a Wireless Network Using the Machine's Control Panel Setup Wizard

Configure Your Machine for a Wireless Network Using the Machine's Control Panel Setup Wizard Before configuring your machine, we recommend writing down your wireless network settings. You will need this information before you continue with the configuration. 1. Check and record the current wireless network settings of the computer to which you are connecting. Network Name (SSID)

For example: Network Name (SSID) HELLO Network Key 12345

Your access point/router may support the use of multiple WEP keys, however your Brother machine supports the use of the first WEP key only.

If you need assistance during setup and want to contact Brother customer service, make sure you have your SSID (Network Name) and Network Key ready. We cannot assist you in locating this information.

If you do not know this information (SSID and Network Key), you cannot continue the wireless setup. How can I find this information? -

Check the documentation provided with your wireless access point/router.

The initial SSID could be the manufacturer's name or the model name.

If you do not know the security information, please consult the router manufacturer, your system administrator, or your Internet provider.

2. Press a or b to select the [Network] option, and then press OK. 3. Press a or b to select the [WLAN] option, and then press OK. 4. Press a or b to select the [Setup Wizard] option, and then press OK. 5. When [WLAN Enable?] appears, press b to select On. This will start the wireless setup wizard. To cancel, press a. 6. The machine will search for your network and display a list of available SSIDs. When a list of SSIDs appears, press a or b to select the SSID you want. 7. Press OK. 8. Do one of the following: •

If you are using an authentication and encryption method that requires a Network Key, enter the Network Key you wrote down in the first step. Enter the key, and then press OK to apply your settings. To apply the settings, press b. To cancel, press a.

If your authentication method is Open System and your encryption mode is None, go to the next step.

9. The machine attempts to connect to the wireless device you have selected. 59

If your wireless device is connected successfully, the machine's LCD displays [Connected]. You have completed the wireless network setup. To install Full Driver & Software Package necessary for operating your device, insert the Brother installation disc into your computer or go to your model's Downloads page on the Brother Solutions Center at support.brother.com.

Related Information • Additional Methods of Configuring Your Brother Machine for a Wireless Network

Related Topics: • How to Enter Text on Your Brother Machine • Wireless LAN Report Error Codes

Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast

Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast Before configuring your machine, we recommend writing down your wireless network settings. You will need this information before you continue with the configuration. 1. Check and write down the current wireless network settings. Network Name (SSID)

If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother machine supports the use of the first WEP key only. 2. Press a or b to select the [Network] option, and then press OK. 3. Press a or b to select the [WLAN] option, and then press OK. 4. Press a or b to select the [Setup Wizard] option, and then press OK. 5. When [WLAN Enable?] appears, press b to select On. This will start the wireless setup wizard. To cancel, press a. 6. The machine will search for your network and display a list of available SSIDs. Press a or b to select the [<New SSID>] option, and then press OK. 7. Enter the SSID name, and then press OK. 8. Select the [Infrastructure] option, and then press OK. 9. Press a or b to select the Authentication Method you want, and then press OK. 10. Do one of the following: •

If you selected the [Open System] option, press a or b to select the Encryption Type [None] or [WEP], and then press OK. If you selected the [WEP] option for Encryption Type, enter the WEP key, and then press OK.

If you selected the [Shared Key] option, enter the WEP key, and then press OK.

If you selected the [WPA/WPA2-PSK] option, press a or b to select the Encryption Type [TKIP+AES] or [AES], and then press OK. Enter the WPA™ key, and then press OK.

Your Brother machine supports the use of the first WEP key only. 11. To apply the settings, press b. To cancel, press a. 12. The machine will attempt to connect to the wireless device you have selected. If your wireless device is connected successfully, the machine's LCD displays [Connected]. You have completed the wireless network setup. To install Full Driver & Software Package necessary for operating your device, insert the Brother installation disc into your computer or go to your model's Downloads page on the Brother Solutions Center at support.brother.com.

Related Information • Additional Methods of Configuring Your Brother Machine for a Wireless Network

Related Topics: • I Cannot Complete the Wireless Network Setup Configuration • How to Enter Text on Your Brother Machine • Wireless LAN Report Error Codes

Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > Use Wi-Fi Direct®

Use Wi-Fi Direct® • Print from Your Mobile Device Using Wi-Fi Direct • Configure Your Wi-Fi Direct Network • I Cannot Complete the Wireless Network Setup Configuration

Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > Use Wi-Fi Direct® > Print from Your Mobile Device Using Wi-Fi Direct

Print from Your Mobile Device Using Wi-Fi Direct Wi-Fi Direct is one of the wireless configuration methods developed by the Wi-Fi Alliance®. It allows you to configure a secured wireless network between your Brother machine and a mobile device, such as an Android™ device, Windows device, iPhone, iPod touch, or iPad, without using an access point. Wi-Fi Direct supports wireless network configuration using the one-push or PIN Method of Wi-Fi Protected Setup™ (WPS). You can also configure a wireless network by manually setting an SSID and password. Your Brother machine's Wi-Fi Direct feature supports WPA2™ security with AES encryption.

Although the Brother machine can be used in both a wired and wireless network, only one connection method can be used at a time. However, a wireless network connection and Wi-Fi Direct connection, or a wired network connection (supported models only) and Wi-Fi Direct connection can be used at the same time.

The Wi-Fi Direct-supported device can become a Group Owner (G/O). When configuring the Wi-Fi Direct network, the G/O serves as an access point.

Configure Your Wi-Fi Direct Network Configure your Wi-Fi Direct network settings from your machine's control panel.

Wi-Fi Direct Network Configuration Overview The following instructions offer five methods for configuring your Brother machine in a wireless network environment. Select the method you prefer for your environment: Check your mobile device for configuration. 1. Does your mobile device support Wi-Fi Direct? Option

2. Does your mobile device support one-push configuration for Wi-Fi Direct? Option

3. Does your mobile device support Wi-Fi Protected Setup™ (WPS)? Option

See Related Information: Configure Your Wi-Fi Direct Network Manually.

4. Does your mobile device support one-push configuration for Wi-Fi Protected Setup™ (WPS)? Option

To use Brother iPrint&Scan functionality in a Wi-Fi Direct network configured by one-push configuration using WiFi Direct or by PIN Method configuration using Wi-Fi Direct, the device you use to configure Wi-Fi Direct must be running Android™ 4.0 or greater.

Related Topics: • Configure Your Wi-Fi Direct Network Using the One-Push Method • Configure Your Wi-Fi Direct Network Using the One-Push Method of Wi-Fi Protected Setup™ (WPS) • Configure Your Wi-Fi Direct Network Using the PIN Method • Configure Your Wi-Fi Direct Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS) • Configure Your Wi-Fi Direct Network Manually 66

Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > Use Wi-Fi Direct® > Configure Your Wi-Fi Direct Network > Configure Your Wi-Fi Direct Network Using the OnePush Method

Configure Your Wi-Fi Direct Network Using the One-Push Method If your mobile device supports Wi-Fi Direct, follow these steps to configure a Wi-Fi Direct network: 1. Press a or b to select the [Network] option, and then press OK. 2. Press a or b to select the [Wi-Fi Direct] option, and then press OK. 3. Press a or b to select the [Push Button] option, and then press OK. 4. When [Wi-Fi Direct On?] appears, press b to accept. To cancel, press a. 5. Activate Wi-Fi Direct on your mobile device (see your mobile device's user's guide for instructions) when [Activate Wi-Fi Direct on other device and press OK.] appears on the machine's LCD. Press OK on your machine. This will start the Wi-Fi Direct setup. To cancel, press Back. 6. Do one of the following: •

When your Brother machine is the Group Owner (G/O), connect your mobile device to the machine directly.

When your Brother machine is not the G/O, it will display available device names with which to configure a Wi-Fi Direct network. Press a or b to select the mobile device you want to connect to and press OK. To search for available devices again, press [<Rescan>], and then press OK.

7. If your mobile device connects successfully, the machine's LCD displays [Connected]. You have completed the Wi-Fi Direct network setup. The Mobile Print/Scan Guide for Brother iPrint&Scan contains information on printing from your mobile device. Go to your model's Manuals page on the Brother Solutions Center at support.brother.com to see the guide.

Related Information • Configure Your Wi-Fi Direct Network

Configure Your Wi-Fi Direct Network Using the One-Push Method of WiFi Protected Setup™ (WPS) If your mobile device supports WPS (PBC: Push Button Configuration), follow these steps to configure a Wi-Fi Direct network: 1. Press a or b to select the [Network] option, and then press OK. 2. Press a or b to select the [Wi-Fi Direct] option, and then press OK. 3. Press a or b to select the [Group Owner] option, and then press OK. 4. Press a or b to select the [On] option, and then press OK. 5. Press a or b to select the [Push Button] option, and then press OK. 6. When [Wi-Fi Direct On?] appears, press b to accept. To cancel, press a. 7. Activate your mobile device's WPS one-push configuration method (see your mobile device's user's guide for instructions) when [Activate Wi-Fi Direct on other device and press OK.] appears on the machine's LCD. Press OK on your machine. This will start the Wi-Fi Direct setup. To cancel, press Back. 8. If your mobile device connects successfully, the machine's LCD displays [Connected]. You have completed the Wi-Fi Direct network setup. The Mobile Print/Scan Guide for Brother iPrint&Scan contains information on printing from your mobile device. Go to your model's Manuals page on the Brother Solutions Center at support.brother.com to see the guide.

Configure Your Wi-Fi Direct Network Using the PIN Method If your mobile device supports the PIN Method of Wi-Fi Direct, follow these steps to configure a Wi-Fi Direct network: 1. Press a or b to select the [Network] option, and then press OK. 2. Press a or b to select the [Wi-Fi Direct] option, and then press OK. 3. Press a or b to select the [PIN Code] option, and then press OK. 4. When [Wi-Fi Direct On?] appears, press b to accept. To cancel, press a. 5. Activate Wi-Fi Direct on your mobile device (see your mobile device's user's guide for instructions) when [Activate Wi-Fi Direct on other device and press OK.] appears on the machine's LCD. Press OK on your machine. This will start the Wi-Fi Direct setup. To cancel, press Back. 6. Do one of the following: •

When your Brother machine is the Group Owner (G/O), it will wait for a connection request from your mobile device. When [Input PIN Code] appears, enter the PIN displayed on your mobile device in your Brother machine. Press OK to complete the setup. If the PIN is displayed on your Brother machine, enter the PIN in your mobile device.

7. Do one of the following: •

Press b to display the PIN on your Brother machine, enter the PIN in your mobile device, and then go to the next step.

Press a to enter the PIN displayed by your mobile device in your Brother machine. Press OK, and then go to the next step. If your mobile device does not display a PIN, press Back on your Brother machine. Go back to the first step and try again.

8. If your mobile device connects successfully, the machine's LCD displays [Connected]. You have completed the Wi-Fi Direct network setup. The Mobile Print/Scan Guide for Brother iPrint&Scan contains information on printing from your mobile device. Go to your model's Manuals page on the Brother Solutions Center at support.brother.com to see the guide.

Related Information • Configure Your Wi-Fi Direct Network

Configure Your Wi-Fi Direct Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS) If your mobile device supports the PIN Method of Wi-Fi Protected Setup™ (WPS), follow these steps to configure a Wi-Fi Direct network: 1. Press a or b to select the [Network] option, and then press OK. 2. Press a or b to select the [Wi-Fi Direct] option, and then press OK. 3. Press a or b to select the [Group Owner] option, and then press OK. 4. Press a or b to select the [On] option, and then press OK. 5. Press a or b to select the [PIN Code] option, and then press OK. 6. When [Wi-Fi Direct On?] appears, press b to accept. To cancel, press a. 7. Activate your mobile device's WPS PIN configuration method (see your mobile device's user's guide for instructions) when [Activate Wi-Fi Direct on other device and press OK.] appears on the machine's LCD. Press OK on your machine. This will start the Wi-Fi Direct setup. To cancel, press Back. 8. The machine will wait for a connection request from your mobile device. When [Input PIN Code] appears, enter the PIN displayed on your mobile device in the machine. 9. Press OK. 10. If your mobile device connects successfully, the machine's LCD displays [Connected]. You have completed the Wi-Fi Direct network setup. The Mobile Print/Scan Guide for Brother iPrint&Scan contains information on printing from your mobile device. Go to your model's Manuals page on the Brother Solutions Center at support.brother.com to see the guide.

Configure Your Wi-Fi Direct Network Manually If your mobile device does not support Wi-Fi Direct or WPS, you must configure a Wi-Fi Direct network manually. 1. Press a or b to select the [Network] option, and then press OK. 2. Press a or b to select the [Wi-Fi Direct] option, and then press OK. 3. Press a or b to select the [Manual] option, and then press OK. 4. When [Wi-Fi Direct On?] appears, press b to accept. To cancel, press a. 5. The machine will display the SSID name and Password for five minutes. Go to your mobile device's wireless network settings screen, select the SSID name, and then enter the password. 6. If your mobile device connects successfully, the machine's LCD displays [Connected]. You have completed the Wi-Fi Direct network setup. For information on printing from your mobile device, go to your model's Manuals page on the Brother Solutions Center at support.brother.com to see the Mobile Print/Scan Guide for Brother iPrint&Scan.

Home > Network > Advanced Network Features > Print the Network Configuration Report

Print the Network Configuration Report The Network Configuration Report lists the network configuration, including the network print server settings. •

Node Name: The Node Name appears on the current Network Configuration Report. The default Node Name is "BRNxxxxxxxxxxxx" for a wired network or "BRWxxxxxxxxxxxx" for a wireless network (where "xxxxxxxxxxxx" is your machine's MAC Address / Ethernet Address.)

If the [IP Address] on the Network Configuration Report shows 0.0.0.0, wait for one minute and try printing it again.

You can find your machine's settings, such as the IP address, subnet mask, node name, and MAC Address on the report, for example: -

IP address: 192.168.0.5

1. Press a or b to select the [Print Reports] option, and then press OK. 2. Press a or b to select [Network Config]. 3. Press OK. 4. Press Go.

Related Information • Advanced Network Features

Related Topics: • Where Can I Find My Brother Machine's Network Settings? • Use the Network Connection Repair Tool (Windows) • I Want to Check that My Network Devices are Working Correctly • Access Web Based Management

Home > Network > Advanced Network Features > Print the WLAN Report

Print the WLAN Report The WLAN Report reflects your machine's wireless status. If the wireless connection fails, check the error code on the printed report. 1. Press a or b to select the [Print Reports] option, and then press OK. 2. Press a or b to select the [WLAN Report] option, and then press OK. 3. Press Go. The machine will print the WLAN Report.

Related Information • Advanced Network Features • Wireless LAN Report Error Codes

Related Topics: • My Brother Machine Cannot Print over the Network • I Want to Check that My Network Devices are Working Correctly

Home > Network > Advanced Network Features > Print the WLAN Report > Wireless LAN Report Error Codes

Wireless LAN Report Error Codes If the Wireless LAN Report shows that the connection failed, check the error code on the printed report and see the corresponding instructions in the table: Error Code

Problem and Recommended Solutions

The wireless setting is not activated, change the wireless setting to ON. If a network cable is connected to your machine, disconnect it and change the wireless setting of your machine to ON.

The wireless access point/router cannot be detected. 1. Check the following two points: •

Unplug the power to your wireless access point/router, wait for 10 seconds, and then plug it back in.

If your WLAN access point/router is using MAC address filtering, confirm that the MAC address of the Brother machine is allowed in the filter.

2. If you manually entered the SSID and security information (SSID/authentication method/ encryption method/Network Key), the information may be incorrect. Reconfirm the SSID and security information and re-enter the correct information as necessary. This device does not support a 5 GHz SSID/ESSID and you must select a 2.4 GHz SSID/ ESSID. Make sure the access point/router is set to 2.4 GHz or 2.4 GHz/5 GHz mixed mode. TS-04

The Authentication/Encryption methods used by the selected wireless access point/router are not supported by your machine. Change the authentication and encryption method of the wireless access point/router. Your machine supports the following authentication methods: •

WPA-Personal TKIP or AES

Open WEP or None (without encryption)

WEP If your problem is not solved, the SSID or network settings you entered may be incorrect. Confirm the wireless network settings. TS-05

The security information (SSID/Network Key) is incorrect. Confirm the wireless security information (Authentication method/Encryption method/Network Key).

The machine cannot detect a WLAN access point/router that has WPS enabled. Confirm the wireless security information (Authentication method/Encryption method/Network Key).

The machine cannot detect a WLAN access point/router that has WPS enabled. If you want to connect with WPS, you must operate both your machine and the WLAN access point/router. Confirm the connection method for WPS on WLAN access point/router and try starting again. If you do not know how to operate your WLAN access point/router using WPS, see the documentation provided with your WLAN access point/router, ask the manufacturer of your WLAN access point/router or ask your network administrator.

Problem and Recommended Solutions

Two or more WLAN access points that have WPS enabled are detected. •

Confirm that only one WLAN access point/router within range has the WPS method active and try again.

Try starting again after few minutes in order to avoid effects from other access points.

Related Information • Print the WLAN Report

Related Topics: • My Brother Machine Cannot Print over the Network • I Want to Check that My Network Devices are Working Correctly • Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS) • Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS) • Configure Your Machine for a Wireless Network Using the Machine's Control Panel Setup Wizard • Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast

Home > Network > Technical Information for Advanced Users

Technical Information for Advanced Users • Reset the Network Settings to the Factory Settings

Home > Network > Technical Information for Advanced Users > Reset the Network Settings to the Factory Settings

Reset the Network Settings to the Factory Settings You can use your machine's control panel to reset the print server to its default factory settings. This resets all information, such as the password and IP address. •

This feature restores all wired (supported models only) and wireless network settings to the factory settings.

You can also reset the print server to its factory settings using BRAdmin Light, BRAdmin Professional, or Web Based Management.

1. Press a or b to select the [Network] option, and then press OK. 2. Press a or b to select the [Network Reset] option, and then press OK. 3. Press b for [Yes]. The machine will restart.

Related Information • Technical Information for Advanced Users

Lock the Machine Settings Before turning on the machine's Access Lock, make a careful note of your password. If you forget the password, you must reset all passwords stored in the machine by contacting your administrator or Brother customer service.

Home > Security > Lock the Machine Settings > Setting Lock Overview

Setting Lock Overview Use the Setting Lock feature to block unauthorised access to machine settings. When Setting Lock is set to On, you cannot access the machine settings without entering the password.

• Set the Setting Lock Password • Change the Setting Lock Password • Turn Setting Lock On

Home > Security > Lock the Machine Settings > Setting Lock Overview > Set the Setting Lock Password

Related Information • Setting Lock Overview

Home > Security > Lock the Machine Settings > Setting Lock Overview > Change the Setting Lock Password

Before Using Network Security Features Your Brother machine employs some of the latest network security and encryption protocols available today. These network features can be integrated into your overall network security plan to help protect your data and prevent unauthorised access to the machine. We recommend disabling the FTP server and TFTP protocols. Accessing the machine using these protocols is not secure.

TLS > Introduction to SSL/TLS Introduction to SSL/TLS Secure Socket Layer (SSL) or Transport Layer Security (TLS) is an effective method of protecting data sent over a local or wide area network (LAN or WAN). It works by encrypting data, such as a print job, sent over a network, so anyone trying to capture it will not be able to read it. SSL/TLS can be configured on both wired and wireless networks and will work with other forms of security such as WPA keys and firewalls.

TLS > Introduction to SSL/TLS > Brief History of SSL/TLS Brief History of SSL/TLS SSL/TLS was originally created to secure web traffic information, particularly data sent between web browsers and servers. For example, when you use Internet Explorer for Internet Banking and you see https:// and the little padlock icon in the web browser, you are using SSL. SSL grew to work with additional applications, such as Telnet, printer, and FTP software, in order to become a universal solution for online security. Its original design intentions are still being used today by many online retailers and banks to secure sensitive data, such as credit card numbers, customer records, etc. SSL/TLS uses extremely high levels of encryption and is trusted by banks all over the world.

TLS > Introduction to SSL/TLS > Benefits of Using SSL/TLS Benefits of Using SSL/TLS The primary benefit of using SSL/TLS on Brother machines is to guarantee secure printing over an IP network by restricting unauthorised users from reading data sent to the machine. SSL's key selling point is that it can be used to print confidential data securely. For example, an HR department in a large company may be printing wage slips on a regular basis. Without encryption, the data contained on these wages slips can be read by other network users. However, with SSL/TLS, anyone trying to capture the data will see a confusing page of code and not the actual wage slip.

Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/ TLS > Certificates and Web Based Management

Certificates and Web Based Management You must configure a certificate to manage your networked Brother machine securely using SSL/TLS. You must use Web Based Management to configure a certificate.

• Supported Security Certificate Features • Create and Install a Certificate • Manage Multiple Certificates

Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/ TLS > Certificates and Web Based Management > Supported Security Certificate Features

Supported Security Certificate Features Your Brother machine supports the use of multiple security certificates, which allows secure management, authentication, and communication with the machine. The following security certificate features can be used with the machine: •

SSL/TLS communication

SSL communication for SMTP The Brother machine supports the following: •

Pre-installed certificate Your machine has a pre-installed self-signed certificate. This certificate enables you to use SSL/TLS communication without creating or installing a different certificate. The pre-installed self-signed certificate cannot protect your communication from being compromised. We recommend using a certificate that is issued by a trusted organisation for better security.

Self-signed certificate This print server issues its own certificate. Using this certificate, you can easily use the SSL/TLS communication without creating or installing a different certificate from a CA.

Certificate from a Certificate Authority (CA) There are two methods for installing a certificate from a CA. If you already have a certificate from a CA or if you want to use a certificate from an external trusted CA:

When using a Certificate Signing Request (CSR) from this print server.

When importing a certificate and a private key.

Certificate Authority (CA) Certificate To use a CA certificate that identifies the CA and owns its private key, you must import that CA certificate from the CA before configuring the security features of the Network. •

If you are going to use SSL/TLS communication, we recommend contacting your system administrator first.

When you reset the print server back to its default factory settings, the certificate and the private key that are installed will be deleted. If you want to keep the same certificate and the private key after resetting the print server, export them before resetting, and then reinstall them.

Related Information • Certificates and Web Based Management

Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/ TLS > Certificates and Web Based Management > Create and Install a Certificate

Create and Install a Certificate • Step by Step Guide for Creating and Installing a Certificate • Create and Install a Self-signed Certificate • Create and Install a Certificate from a Certificate Authority (CA) • Import and Export a CA Certificate

Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/ TLS > Certificates and Web Based Management > Create and Install a Certificate > Step by Step Guide for Creating and Installing a Certificate

Step by Step Guide for Creating and Installing a Certificate There are two options when choosing a security certificate: use a self-signed certificate or use a certificate from a Certificate Authority (CA). These are a brief summary of the actions required, based on the option you choose.

Option 1 Self-Signed Certificate 1. Create a self-signed certificate using Web Based Management. 2. Install the self-signed certificate on your computer.

Option 2 Certificate from a CA 1. Create a Certificate Signing Request (CSR) using Web Based Management. 2. Install the certificate issued by the CA on your Brother machine using Web Based Management. 3. Install the certificate on your computer.

Related Information • Create and Install a Certificate

Create and Install a Self-signed Certificate • Create a Self-signed Certificate • Install the Self-signed Certificate for Windows users with Administrator Rights • Import and Export the Self-signed Certificate on your Brother Machine

Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/ TLS > Certificates and Web Based Management > Create and Install a Certificate > Create and Install a Selfsigned Certificate > Create a Self-signed Certificate

Create a Self-signed Certificate 1. Start your web browser. 2. Type "http://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address). For example: http://192.168.1.2 •

If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as "SharedPrinter" instead of the IP address. -

For example: http://SharedPrinter

If you enable a NetBIOS name, you can also use the node name. -

For example: http://brnxxxxxxxxxxxx

The NetBIOS name can be found in the Network Configuration Report. •

For Mac, access Web Based Management by clicking the machine's icon on the Status Monitor screen.

3. No password is required by default. Type a password if you have set one, and then click

4. Click the Network tab. 5. Click the Security tab. 6. Click Certificate. 7. Click Create Self-Signed Certificate. 8. Enter a Common Name and a Valid Date. •

The length of the Common Name is less than 64 bytes. Enter an identifier, such as an IP address, node name, or domain name to use when accessing this machine through SSL/TLS communication. The node name is displayed by default.

A warning will appear if you use the IPPS or HTTPS protocol and enter a different name in the URL than the Common Name that was used for the self-signed certificate.

9. Select your setting from the Public Key Algorithm drop-down list. The default setting is RSA(2048bit). 10. Select your setting from the Digest Algorithm drop-down list. The default setting is SHA256. 11. Click Submit. 12. Click Network. 13. Click Protocol. 14. Click HTTP Server Settings. 15. Select the certificate you want to configure from the Select the Certificate drop-down list. 16. Click Submit. The following screen appears.

17. Click Yes to restart your print server. The self-signed certificate is created and saved in your machine's memory. To use SSL/TLS communication, the self-signed certificate must be installed on your computer.

Related Information • Create and Install a Self-signed Certificate

Install the Self-signed Certificate for Windows users with Administrator Rights The following steps are for Microsoft Internet Explorer. If you use another web browser, consult the documentation for your web browser to get help with installing certificates. 1. Do one of the following: •

(Windows 7 and Windows Server 2008) Click

> Windows Accessories.

(Windows Server 2012 and Windows Server 2012 R2) Click

(Internet Explorer), and then right-click the

(Internet Explorer) icon that appears on the

taskbar. 2. Right-click Internet Explorer, and then click Run as administrator. If the More option appears, click More.

If the User Account Control screen appears, click Yes. 3. Type "https://machine's IP address" in your browser's address bar to access your machine (where "machine's IP address" is the machine's IP address or the node name that you assigned for the certificate).

4. Click Continue to this website (not recommended).

5. Click Certificate error, and then click View certificates.

6. Click Install Certificate.... 99

7. When the Certificate Import Wizard appears, click Next. 8. Select Place all certificates in the following store, and then click Browse....

9. Select Trusted Root Certification Authorities, and then click OK.

11. Click Finish. 12. Click Yes, if the fingerprint (thumbprint) is correct.

The fingerprint (thumbprint) is printed on the Network Configuration Report. 13. Click OK. The self-signed certificate is now installed on your computer, and SSL/TLS communication is available.

Related Information • Create and Install a Self-signed Certificate

Import and Export the Self-signed Certificate on your Brother Machine You can store the self-signed certificates on your Brother machine and manage them by importing and exporting.

• Import the Self-signed Certificate • Export the Self-signed Certificate

Import the Self-signed Certificate 1. Start your web browser. 2. Type "http://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address). For example: http://192.168.1.2 •

If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as "SharedPrinter" instead of the IP address. -

For example: http://SharedPrinter

If you enable a NetBIOS name, you can also use the node name. -

For example: http://brnxxxxxxxxxxxx

The NetBIOS name can be found in the Network Configuration Report. •

For Mac, access Web Based Management by clicking the machine's icon on the Status Monitor screen.

3. No password is required by default. Type a password if you have set one, and then click

4. Click the Network tab. 5. Click the Security tab. 6. Click Certificate. 7. Click Import Certificate and Private Key. 8. Browse to the file you want to import. 9. Type the password if the file is encrypted, and then click Submit. The self-signed certificate is imported to your machine. To use SSL/TLS communication, the self-signed certificate must also be installed on your computer. Contact your network administrator.

Related Information • Import and Export the Self-signed Certificate on your Brother Machine

Export the Self-signed Certificate 1. Start your web browser. 2. Type "http://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address). For example: http://192.168.1.2 •

If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as "SharedPrinter" instead of the IP address. -

For example: http://SharedPrinter

If you enable a NetBIOS name, you can also use the node name. -

For example: http://brnxxxxxxxxxxxx

The NetBIOS name can be found in the Network Configuration Report. •

For Mac, access Web Based Management by clicking the machine's icon on the Status Monitor screen.

3. No password is required by default. Type a password if you have set one, and then click

4. Click the Network tab. 5. Click the Security tab. 6. Click Certificate. 7. Click Export shown with Certificate List. 8. If you want to encrypt the file, type a password in the Enter password field. If the Enter password field is blank, your output file will not be encrypted. 9. Type the password again in the Retype password field, and then click Submit. 10. Click Save. 11. Specify the location where you want to save the file. The self-signed certificate is exported to your computer. You can also import the self-signed certificate to your computer.

Related Information • Import and Export the Self-signed Certificate on your Brother Machine

Create and Install a Certificate from a Certificate Authority (CA) If you already have a certificate from an external trusted CA, you can store the certificate and private key on the machine and manage them by importing and exporting. If you do not have a certificate from an external trusted CA, create a Certificate Signing Request (CSR), send it to a CA for authentication, and install the returned certificate on your machine.

• Create a Certificate Signing Request (CSR) • Install a Certificate on Your Brother Machine • Import and Export the Certificate and Private Key

Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/ TLS > Certificates and Web Based Management > Create and Install a Certificate > Create and Install a Certificate from a Certificate Authority (CA) > Create a Certificate Signing Request (CSR)

Create a Certificate Signing Request (CSR) A Certificate Signing Request (CSR) is a request sent to a Certificate Authority (CA) to authenticate the credentials contained within the certificate. We recommend installing a Root Certificate from the CA on your computer before creating the CSR. 1. Start your web browser. 2. Type "http://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address). For example: http://192.168.1.2 •

If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as "SharedPrinter" instead of the IP address. -

For example: http://SharedPrinter

If you enable a NetBIOS name, you can also use the node name. -

For example: http://brnxxxxxxxxxxxx

The NetBIOS name can be found in the Network Configuration Report. •

For Mac, access Web Based Management by clicking the machine's icon on the Status Monitor screen.

3. No password is required by default. Type a password if you have set one, and then click

4. Click the Network tab. 5. Click the Security tab. 6. Click Certificate. 7. Click Create CSR. 8. Type a Common Name (required) and add other information about your Organization (optional). •

Your company details are required so that a CA can confirm your identity and verify it to the outside world.

The length of the Common Name must be less than 64 bytes. Enter an identifier, such as an IP address, node name, or domain name to use when accessing this printer through SSL/TLS communication. The node name is displayed by default. The Common Name is required.

A warning will appear if you type a different name in the URL than the Common Name that was used for the certificate.

The length of the Organization, the Organization Unit, the City/Locality and the State/Province must be less than 64 bytes.

The Country/Region should be a two character ISO 3166 country code.

If you are configuring an X.509v3 certificate extension, select the Configure extended partition check box, and then select Auto (Register IPv4) or Manual.

9. Select your setting from the Public Key Algorithm drop-down list. The default setting is RSA(2048bit). 10. Select your setting from the Digest Algorithm drop-down list. The default setting is SHA256. 11. Click Submit. The CSR appears on your screen. Save the CSR as a file or copy and paste it into an online CSR form offered by a Certificate Authority. 106

Follow your CA's policy regarding the method to send a CSR to your CA.

If you are using the Enterprise root CA of Windows Server 2008/2012/2012 R2/2016, we recommend using the Web Server for the certificate template to securely create the Client Certificate. For more information, go to your model's page on the Brother Solutions Center at support.brother.com.

Related Information • Create and Install a Certificate from a Certificate Authority (CA)

Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/ TLS > Certificates and Web Based Management > Create and Install a Certificate > Create and Install a Certificate from a Certificate Authority (CA) > Install a Certificate on Your Brother Machine

Install a Certificate on Your Brother Machine When you receive a certificate from a CA, follow the steps below to install it into the print server: Only a certificate issued with your machine's CSR can be installed onto the machine. When you want to create another CSR, make sure that the certificate is installed before creating another CSR. Create another CSR only after installing the certificate on the machine. If you do not, the CSR you create before installing will be invalid. 1. Start your web browser. 2. Type "http://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address). For example: http://192.168.1.2 •

If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as "SharedPrinter" instead of the IP address. -

For example: http://SharedPrinter

If you enable a NetBIOS name, you can also use the node name. -

For example: http://brnxxxxxxxxxxxx

The NetBIOS name can be found in the Network Configuration Report. •

For Mac, access Web Based Management by clicking the machine's icon on the Status Monitor screen.

3. No password is required by default. Type a password if you have set one, and then click

4. Click the Network tab. 5. Click the Security tab. 6. Click Certificate. 7. Click Install Certificate. 8. Browse to the file that contains the certificate issued by the CA, and then click Submit. The certificate has been created successfully and saved in your machine's memory successfully. To use SSL/TLS communication, the Root Certificate from the CA must be installed on your computer. Contact your network administrator.

Related Information • Create and Install a Certificate from a Certificate Authority (CA)

Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/ TLS > Certificates and Web Based Management > Create and Install a Certificate > Create and Install a Certificate from a Certificate Authority (CA) > Import and Export the Certificate and Private Key

Import and Export the Certificate and Private Key Store the certificate and private key on your machine and manage them by importing and exporting them.

• Import a Certificate and Private Key • Export the Certificate and Private Key

Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/ TLS > Certificates and Web Based Management > Create and Install a Certificate > Create and Install a Certificate from a Certificate Authority (CA) > Import and Export the Certificate and Private Key > Import a Certificate and Private Key

Import a Certificate and Private Key 1. Start your web browser. 2. Type "http://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address). For example: http://192.168.1.2 •

If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as "SharedPrinter" instead of the IP address. -

For example: http://SharedPrinter

If you enable a NetBIOS name, you can also use the node name. -

For example: http://brnxxxxxxxxxxxx

The NetBIOS name can be found in the Network Configuration Report. •

For Mac, access Web Based Management by clicking the machine's icon on the Status Monitor screen.

3. No password is required by default. Type a password if you have set one, and then click

4. Click the Network tab. 5. Click the Security tab. 6. Click Certificate. 7. Click Import Certificate and Private Key. 8. Browse to the file you want to import. 9. Type the password if the file is encrypted, and then click Submit. The certificate and private key are imported to your machine. To use SSL/TLS communication, the Root Certificate from the CA must also be installed on your computer. Contact your network administrator.

Related Information • Import and Export the Certificate and Private Key

Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/ TLS > Certificates and Web Based Management > Create and Install a Certificate > Create and Install a Certificate from a Certificate Authority (CA) > Import and Export the Certificate and Private Key > Export the Certificate and Private Key

Export the Certificate and Private Key 1. Start your web browser. 2. Type "http://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address). For example: http://192.168.1.2 •

If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as "SharedPrinter" instead of the IP address. -

For example: http://SharedPrinter

If you enable a NetBIOS name, you can also use the node name. -

For example: http://brnxxxxxxxxxxxx

The NetBIOS name can be found in the Network Configuration Report. •

For Mac, access Web Based Management by clicking the machine's icon on the Status Monitor screen.

3. No password is required by default. Type a password if you have set one, and then click

4. Click the Network tab. 5. Click the Security tab. 6. Click Certificate. 7. Click Export shown with Certificate List. 8. Enter the password if you want to encrypt the file. If a blank password is used, the output is not encrypted. 9. Enter the password again for confirmation, and then click Submit. 10. Click Save. 11. Specify the location where you want to save the file. The certificate and private key are exported to your computer. You can also import the certificate to your computer.

Related Information • Import and Export the Certificate and Private Key

Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/ TLS > Certificates and Web Based Management > Create and Install a Certificate > Import and Export a CA Certificate

Import and Export a CA Certificate You can import, export and store CA certificates on your Brother machine.

• Import a CA Certificate • Export a CA Certificate

Import a CA Certificate 1. Start your web browser. 2. Type "http://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address). For example: http://192.168.1.2 •

If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as "SharedPrinter" instead of the IP address. -

For example: http://SharedPrinter

If you enable a NetBIOS name, you can also use the node name. -

For example: http://brnxxxxxxxxxxxx

The NetBIOS name can be found in the Network Configuration Report. •

For Mac, access Web Based Management by clicking the machine's icon on the Status Monitor screen.

3. No password is required by default. Type a password if you have set one, and then click

4. Click the Network tab. 5. Click the Security tab. 6. Click CA Certificate. 7. Click Import CA Certificate. 8. Browse to the file you want to import. 9. Click Submit.

Related Information • Import and Export a CA Certificate

Export a CA Certificate 1. Start your web browser. 2. Type "http://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address). For example: http://192.168.1.2 •

If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as "SharedPrinter" instead of the IP address. -

For example: http://SharedPrinter

If you enable a NetBIOS name, you can also use the node name. -

For example: http://brnxxxxxxxxxxxx

The NetBIOS name can be found in the Network Configuration Report. •

For Mac, access Web Based Management by clicking the machine's icon on the Status Monitor screen.

3. No password is required by default. Type a password if you have set one, and then click

4. Click the Network tab. 5. Click the Security tab. 6. Click CA Certificate. 7. Select the certificate you want to export and click Export. 8. Click Submit. 9. Click Save. 10. Specify where on your computer you want to save the exported certificate, and save it.

Related Information • Import and Export a CA Certificate

Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/ TLS > Certificates and Web Based Management > Manage Multiple Certificates

Manage Multiple Certificates The multiple certificate feature allows you to use Web Based Management to manage each certificate installed on your machine. In Web Based Management, navigate to the Certificate or CA Certificate screen to view certificate content, delete, or export your certificates. Maximum Number of Certificates Stored UP on Brother Machine Self-signed Certificate or Certificate Issued by a CA

You can store up to 3 Certificate Authority (CA) certificates using SMTP over SSL (only available for certain models). We recommend storing one less certificate than allowed, reserving an empty spot in case of certificate expiration. When a certificate expires, import a new certificate into the reserved spot, and then delete the expired certificate. This ensures that you avoid configuration failure. •

When you use SSL for SMTP communications, you do not have to choose the certificate. The necessary certificate will be chosen automatically.

Related Information • Certificates and Web Based Management

Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/ TLS > Manage Your Network Machine Securely Using Web Based Management

Manage Your Network Machine Securely Using Web Based Management To manage your network machine securely, you must use management utilities with security protocols. We recommend using the HTTPS protocol for secure management. To use this protocol, HTTPS must be enabled on your machine. •

The HTTPS protocol is enabled by default.

You can change the HTTPS protocol settings using the Web Based Management screen.

1. Start your web browser. 2. Type "https://Common Name" in your browser's address bar (where "Common Name" is the Common Name that you assigned to the certificate; this could be your IP address, node name, or domain name). 3. No password is required by default. Type a password if you have set one, and then click

You can also change the SNMP settings by using BRAdmin Professional.

5. Click the Network tab. 6. Click Protocol. 7. Make sure the SNMP setting is enabled, and then click Advanced Settings. 8. Configure the SNMP settings.

There are three options for SNMP Mode of Operation. •

SNMP v1/v2c read-write access In this mode, the print server uses version 1 and version 2c of the SNMP protocol. You can use all Brother applications in this mode. However, it is not secure since it will not authenticate the user, and data will not be encrypted.

SNMPv3 read-write access and v1/v2c read-only access 116

In this mode, the print server uses the read-write access of version 3 and the read-only access of version 1 and version 2c of the SNMP protocol. When you use SNMPv3 read-write access and v1/v2c read-only access mode, some Brother applications (such as BRAdmin Light) that access the print server do not work correctly since they authorize the read-only access of version 1 and version 2c. If you want to use all applications, we recommend using SNMP v1/v2c read-write access mode. •

SNMPv3 read-write access In this mode, the print server uses version 3 of the SNMP protocol. If you want to manage the print server securely, use this mode. When you use SNMPv3 read-write access mode, note the following: -

You can use only BRAdmin Professional or Web Based Management to manage the print server.

Except for BRAdmin Professional, all applications that use SNMPv1/v2c will be restricted. To allow the use of SNMPv1/v2c applications, use SNMPv3 read-write access and v1/v2c read-only access or SNMP v1/v2c read-write access mode.

Use the latest version of BRAdmin Professional. Go to your model's Downloads page on the Brother Solutions Center at support.brother.com.

Use Web Based Management with the HTTPS protocol if you use BRAdmin Professional and Web Based Management together.

Use a different password in each group if you are managing a mixed group of older and newer print servers with BRAdmin Professional. This will ensure security is maintained on the newer print servers. •

"Older versions of BRAdmin" refer to BRAdmin Professional older than Ver. 2.80 and BRAdmin Light for Mac older than Ver.1.10.

"Older print servers" refer to NC-2000 series, NC-2100p, NC-3100h, NC-3100s, NC-4100h, NC-5100h, NC-5200h, NC-6100h, NC-6200h, NC-6300h, NC-6400h, NC-8000, NC-100h, NC-110h, NC-120w, NC-130h, NC-140w, NC-8100h, NC-9100h, NC-7100w, NC-7200w and NC-2200w.

Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/

TLS > Print Documents Securely Using SSL/TLS Print Documents Securely Using SSL/TLS To print documents securely with IPP protocol, use the IPPS protocol. 1. Start your web browser. 2. Type "http://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address). For example: http://192.168.1.2 •

If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such as "SharedPrinter" instead of the IP address. -

For example: http://SharedPrinter

If you enable a NetBIOS name, you can also use the node name. -

For example: http://brnxxxxxxxxxxxx

The NetBIOS name can be found in the Network Configuration Report. •

For Mac, access Web Based Management by clicking the machine's icon on the Status Monitor screen.

3. No password is required by default. Type a password if you have set one, and then click

4. Click the Network tab. 5. Click Protocol. Make sure the IPP check box is selected. If the IPP check box is not selected, select the IPP check box, and then click Submit. Restart your machine to activate the configuration. After the machine restarts, return to the machine's web page, click the Network tab, and then click Protocol. 6. Click HTTP Server Settings. 7. Select the HTTPS(Port 443) check box in the IPP, and then click Submit. 8. Restart your machine to activate the configuration. Communication using IPPS cannot prevent unauthorised access to the print server.

Configure Email Sending Using Web Based Management We recommend using Web Based Management to configure secured email sending with user authentication, or email sending using SSL/TLS. 1. Start your web browser. 2. Type "http://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address). For example: http://192.168.1.2 3. No password is required by default. Type a password if you have set one, and then click

4. Click the Network tab. 5. Click the Protocol menu in the left navigation bar. 6. In the SMTP field, click Advanced Settings and make sure the status of SMTP is Enabled. 7. Configure the SMTP settings. •

Confirm that the email settings are correct after configuration by sending a test email.

If you do not know the SMTP server settings, contact your network administrator or Internet Service Provider (ISP).

8. When finished, click Submit. The Test Send E-mail Configuration dialog box appears. 9. Follow the instructions in the dialog box to test the current settings.

Related Information • Send an Email Securely

Home > Security > Network Security Features > Send an Email Securely > Send an Email with User Authentication

Send an Email with User Authentication Your Brother machine supports the SMTP-AUTH method to send email via an email server that requires user authentication. This method prevents unauthorised users from accessing the email server. You can use the SMTP-AUTH method for email notification and email reports. We recommend using Web Based Management to configure the SMTP authentication.

Email Server Settings You must configure your machine's SMTP authentication method to match the method used by your email server. For details about your email server settings, contact your network administrator or Internet Service Provider (ISP). To enable SMTP server authentication, in the Web Based Management SMTP screen, under Server Authentication Method, you must select SMTP-AUTH.

Related Information • Send an Email Securely

SSL/TLS Send an Email Securely Using SSL/TLS Your Brother machine supports SSL/TLS methods to send an email via an email server that requires secure SSL/TLS communication. To send email via an email server that is using SSL/TLS communication, you must configure SMTP over SSL/TLS. We recommend using Web Based Management to configure SSL/TLS.

Verify Server Certificate Under SSL/TLS, if you choose SSL or TLS, the Verify Server Certificate check box will be selected automatically.

Before you verify the server certificate, you must import the CA certificate issued by the CA that signed the server certificate. Contact your network administrator or your Internet Service Provider (ISP) to confirm if importing a CA certificate is necessary.

If you do not need to verify the server certificate, clear the Verify Server Certificate check box.

Port Number If you select SSL, the Port value will be changed to match the protocol. To change the port number manually, type the port number after you choose SSL/TLS. 123

You must configure your machine's SMTP communication method to match the method used by your email server. For details about your email server settings, contact your network administrator or your ISP. In most cases, the secured webmail services require the following settings:

Google Cloud Print Overview Google Cloud Print™ is a Google service that allows you to print to a printer registered to your Google account using a network-compatible device (such as a mobile phone or computer) without installing the printer driver on the device. Printing from Android™ apps requires installing the Google Cloud Print™ app from the Google Play™ Store. 11

Network Settings for Using Google Cloud Print In order to use Google Cloud Print™, your Brother machine must be connected to a network that has access to the Internet, either through a wired or wireless connection. To connect and configure your machine correctly, see the Quick Setup Guide or related topics in this guide.

Register Your Machine with Google Cloud Print Using Google Chrome™ Make sure you have already created a Google Account. If you do not have an account, use a computer or mobile device to access the Google website (https://accounts.google.com/signup) and create an account. Make sure your Brother machine is idle before starting the registration process. The steps in this section are examples for Windows users. Screens on your computer may vary depending on your operating system and environment. 1. Open Google Chrome™ on your computer. 2. Sign in to your Google Account. 3. Click the Google Chrome™ menu icon, and then Settings > Show advanced settings…. 4. In the Google Cloud Print section, click Manage. 5. Follow the on-screen instructions to register your machine. 6. When a confirmation message appears on your machine, press the [OK] button. If the confirmation message does not appear on your machine's LCD, repeat these steps. 7. When your Brother machine is successfully registered, it will appear in the My devices field.

Register Your Machine with Google Cloud Print Using Web Based Management Make sure you have already created a Google Account. If you do not have an account, use a computer or mobile device to access the Google website (https://accounts.google.com/signup) and create an account. Make sure your Brother machine is idle before starting the registration process. Before you begin to register your machine, confirm that the correct date and time are set on the machine. 1. Confirm that your Brother machine is connected to the same network as your computer or mobile device. 2. Start your web browser. 3. Type "http://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address). For example: http://192.168.1.2 4. No password is required by default. Type a password if you have set one, and then click

5. Click the Network tab. 6. Click the Protocol menu in the left navigation bar. 7. Make sure that Google Cloud Print is selected, and then click Advanced Settings. 8. Make sure that Status is set to Enabled. Click Register. 9. Follow the on-screen instructions to register your machine. 10. When a confirmation message appears on your machine, press the OK button. If the confirmation message does not appear on your machine's LCD, repeat these steps. 11. Click Google. 12. The sign-in screen for Google Cloud Print™ appears. Sign in with your Google Account and follow the onscreen instructions to register your machine. 13. When you have finished registering your machine, return to the Web Based Management screen and make sure that Registration Status is set to Registered.

Print from Google Chrome™ or Chrome OS™ 1. Make sure your Brother machine is turned on. 2. Open the web page that you want to print. 3. Click the Google Chrome™ menu icon. 4. Click Print. 5. Select your machine from the printer list. 6. Change print options, if needed. 7. Click Print.

Print from Google Drive™ for Mobile 1. Make sure your Brother machine is turned on. 2. Access Google Drive™ from your Android™ or iOS device’s web browser. 3. Open the document that you want to print. 4. Tap the menu icon. 5. Tap Print. 6. Select your machine from the printer list. 7. Change print options, if needed. 8. Tap

Print from Gmail™ Webmail Service for Mobile 1. Make sure your Brother machine is turned on. 2. Access the Gmail™ webmail service from your Android™ or iOS device’s web browser. 3. Open the email that you want to print. 4. Tap the menu icon. If Print appears beside the attachment name, you can also print the attachment. Tap Print, and then follow the instructions on your mobile device. 5. Tap Print. 6. Select your machine from the printer list. 7. Change print options, if needed. 8. Tap

AirPrint Overview AirPrint is a printing solution for Apple operating systems that allows you to wirelessly print photos, email, web pages and documents from your iPad, iPhone, iPod touch and Mac computer without the need to install a driver. For more information, visit Apple’s website. Use of the "Works with Apple badge" means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards.

Related Information • AirPrint

Related Topics: • AirPrint Problems

Network Settings for Using AirPrint In order to use AirPrint, your mobile device must connect to the wireless network to which your Brother machine is connected. AirPrint supports wireless connections that use infrastructure mode or Wi-Fi Direct®. To configure your mobile device for a wireless network, refer to your mobile device’s user’s guide. A link to your mobile device’s user’s guide on Apple’s website can be found by tapping

To configure your Brother machine for a wireless network, see the Quick Setup Guide or related topics in this guide. If your Brother machine supports a wired network, you can use a network cable to connect to the wireless access point/router. If your Brother machine supports Wi-Fi Direct and you want to configure your Brother machine for a Wi-Fi Direct network, see related topics in this Online Guide.

Disable and Enable AirPrint Using Web Based Management (Web Browser) Confirm that your Brother machine is connected to the same network as your computer. 1. Start your web browser. 2. Type "http://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address). For example: http://192.168.1.2 3. No password is required by default. Type a password if you have set one, and then click

Print from iPad, iPhone, or iPod Touch The procedure used to print may vary by application. Safari is used in the example below. 1. Make sure your Brother machine is turned on. 2. Use Safari to open the page that you want to print. 3. Tap

4. Tap Print. 5. Make sure your Brother machine is selected. 6. If a different machine (or no printer) is selected, tap Printer. A list of available machines appears. 7. Tap your machine's name in the list. 8. Select the desired options, such as the number of pages to print and 2-sided printing (if supported by your machine). 9. Tap Print.

Before Using AirPrint (macOS) Before printing using macOS, add your Brother machine to the printer list on your Mac computer. 1. Select System Preferences from the Apple Menu. 2. Click Printers & Scanners. 3. Click the + icon below the Printers pane on the left. 4. Click Add Printer or Scanner…. The Add screen appears. 5. Select your Brother machine, and then select AirPrint from the Use pop-up menu. 6. Click Add.

Print Using AirPrint (macOS) The procedure used to print may vary by application. Safari is used in the example below. Before printing, make sure your Brother machine is in the printer list on your Mac computer. 1. Make sure your Brother machine is turned on. 2. On your Mac computer, use Safari to open the page that you want to print. 3. Click the File menu, and then select Print. 4. Make sure your Brother machine is selected. If a different machine (or no printer) is selected, click the Printer pop-up menu, and then select your Brother machine. 5. Select the desired options, such as the number of pages to print and 2-sided printing (if supported by your machine). 6. Click Print.

Mobile Printing for Windows Mobile printing for Windows is a function to print wirelessly from your Windows mobile device. You can connect to the same network that your Brother machine is connected to and print without installing the printer driver on the device. Many Windows apps support this function. 2

Mopria® Print Service Mopria® Print Service is a print feature on Android™ mobile devices (Android™ version 4.4 or later) developed by the Mopria® Alliance. With this service, you can connect to the same network as your machine and print without additional setup. Many native Android™ apps support printing. 2

1. Android™ 4.4 or later 2. Wi-Fi® Connection 3. Your Brother Machine You must download the Mopria® Print Service from the Google Play™ Store and install it on your Android™ device. Before using this service, you must turn it on.

Home > Mobile > Brother iPrint&Scan for Mobile Devices

Brother iPrint&Scan for Mobile Devices Use Brother iPrint&Scan to print from various mobile devices. •

For Android™ Devices Brother iPrint&Scan allows you to use features of your Brother machine directly from your Android™ device, without using a computer. Download and install Brother iPrint&Scan from the Google Play™ Store app.

For all iOS supported devices including iPhone, iPad and iPod touch Brother iPrint&Scan allows you to use features of your Brother machine directly from your iOS device. Download and install Brother iPrint&Scan from the App Store.

For Windows Devices Brother iPrint&Scan allows you to use features of your Brother machine directly from your Windows device, without using a computer. Download and install Brother iPrint&Scan from the Microsoft Store.

For more detailed information, visit support.brother.com/ips.

Related Information • Mobile

Related Topics: • Brother iPrint&Scan Overview

Home > Brother iPrint&Scan for Windows and Mac

Home > Brother iPrint&Scan for Windows and Mac > Brother iPrint&Scan Overview

Brother iPrint&Scan Overview Use Brother iPrint&Scan for Windows and Mac to print from your computer. The following screen shows an example of Brother iPrint&Scan for Windows. The actual screen may differ depending on the version of the application. •

For Windows Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to download the latest application.

For Mac Download and install Brother iPrint&Scan from the App Store.

Related Information • Brother iPrint&Scan for Windows and Mac

Related Topics: • Brother iPrint&Scan for Mobile Devices

Home > Troubleshooting

Troubleshooting Use this section to resolve typical problems you may encounter when using your Brother machine. You can correct most problems yourself.

IMPORTANT For technical help, you must call Brother customer service or your local Brother dealer. Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. If you need additional help, go to the Brother Solutions Center at support.brother.com. First, check the following: •

The machine's power cord is connected correctly and the machine's power is on. See the Quick Setup Guide.

All of the protective materials have been removed. See the Quick Setup Guide.

Paper is loaded correctly in the paper tray.

The interface cables are securely connected to the machine and the computer, or the wireless connection is set up on both the machine and your computer.

Error and maintenance messages

If you did not solve the problem with the checks, identify the problem and then see Related Information.

Error and Maintenance Messages As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table. Follow the instructions in the Action column to solve the error and remove the message. You can correct most errors and perform routine maintenance by yourself. If you need more tips: Visit support.brother.com, and click the FAQs & Troubleshooting page. Error Message

The back cover of the machine is not closed completely.

Close the back cover of the machine until it locks in the closed position.

The 2-sided tray is not installed completely.

Install the 2-sided tray firmly in the machine.

The toner cartridge is not installed Remove the toner cartridge and drum unit correctly. assembly. Take out the toner cartridge, and put it back in the drum unit again. Reinstall the toner cartridge and drum unit assembly in the machine. If the problem continues, contact Brother customer service or your local Brother dealer.

The temperature of the inside of the machine is too hot. The machine pauses its current print job and goes into cooling down mode.

Wait until the machine has finished cooling down. Make sure all vents on the machine are clear of obstructions. When the machine has cooled down, the machine will resume printing. If the fan is not spinning, disconnect the machine from the power for several minutes, then reconnect it.

The front cover is not completely closed.

Open and then firmly close the front cover of the machine.

The fuser cover is not completely closed.

Close the fuser cover located inside the back cover of the machine.

The corona wire on the drum unit must be cleaned.

Clean the corona wire on the drum unit.

See Related Information: Clean the Corona Wire. If the problem continues, replace the drum unit with a new one.

The drum unit or the toner cartridge and drum unit assembly is not installed correctly.

Remove the drum unit, remove the toner cartridge from the drum unit, and put the toner cartridge back into the drum unit. Reinstall the drum unit in the machine.

The drum unit is near the end of its life.

Order a new drum unit before the LCD displays Replace Drum.

The paper is jammed in the 2sided tray or inside the back cover.

Remove the 2-sided tray and open the back cover to pull out all jammed paper.

The paper is jammed inside the machine.

Open the front cover, remove the toner cartridge and drum unit assembly, and pull out all jammed paper. Close the front cover.

The paper is jammed in the back of the machine.

Open the fuser cover and remove all jammed paper. Close the fuser cover.

The paper is jammed in the indicated paper tray.

Pull out the paper tray indicated on the LCD and remove all jammed paper.

Manual was selected as the paper Place paper in the manual feed slot. source in the printer driver, but there is no paper in the manual feed slot.

The media type specified in the printer driver differs from the paper type specified in the machine's menu.

Load the correct type of paper in the tray indicated on the LCD, and then select the correct media type in the Paper Type setting on the machine.

The drum unit is not installed correctly.

Reinstall the toner cartridge and drum unit assembly.

The machine is out of paper, or • paper is not loaded correctly in the paper tray. •

The machine failed to feed paper from the indicated paper tray.

Refill paper in the paper tray. Make sure the paper guides are set to the correct size. If paper is in the tray, remove it and load it again. Make sure the paper guides are set to the correct size. Do not overfill the paper tray.

Do one of the following: •

Refill paper in the paper tray indicated on the LCD. Make sure the paper guides are set to the correct size.

If paper is in the tray, remove it and load it again. Make sure the paper guides are set to the correct size.

Do not overfill the paper tray.

The toner cartridge or the toner cartridge and drum unit assembly is not installed correctly.

Remove the toner cartridge and drum unit assembly. Remove the toner cartridge from the drum unit, and reinstall the toner cartridge back in the drum unit. Reinstall the toner cartridge and drum unit assembly back in the machine. If the problem continues, replace the toner cartridge with a new one.

The machine’s memory is full.

Press and hold Go for about two seconds and reduce the print resolution.

The machine’s memory is full.

Press and hold Go for about two seconds and delete the previously stored print data.

The machine has a mechanical problem.

to turn the machine off,

wait a few minutes, and then turn it on again. •

If the problem continues, contact Brother customer service.

It is time to replace the drum unit.

Replace the drum unit with a new one. See Related Information: Replace the Drum Unit.

The drum unit counter was not reset when a new drum was installed.

Reset the drum unit counter. See the instructions included with the new drum unit.

The toner cartridge is at the end of Replace the toner cartridge with a new one. its life. The machine stops all print operations.

The temperature of the fuser unit does not rise to a specified temperature within the specified time. The fuser unit is too hot.

to turn the machine off,

wait a few seconds, and then turn it on again. Leave the machine idle for 15 minutes with the power on.

The paper size defined in the printer driver is not supported by the defined tray.

Choose a paper size supported by the defined tray.

Size Error DX The paper size specified in the machine's paper size setting is not available for automatic 2-sided printing.

Press and hold Go for about two seconds (if required).

The paper in the tray is not the correct size and is not available for automatic 2-sided printing.

Choose a paper size supported by 2-sided printing.

The paper in the tray is not the correct size.

Load the correct size of paper in the tray indicated on the LCD and set the size of paper for the tray. Press Go.

If the LCD displays this message, Order a new toner cartridge now so you have you can still print. The toner it ready when the LCD displays Replace cartridge is near the end of its life. Toner.

Load the correct size of paper in the tray and set the tray for that paper size.

Paper size available for automatic 2-sided printing is A4.

Related Information • Troubleshooting

Related Topics: • Replace Supplies • Replace the Drum Unit • Clean the Corona Wire

Home > Troubleshooting > Paper Jams

Paper Jams Always remove the remaining paper from the paper tray and straighten the stack when you are adding new paper. This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams.

• Paper is Jammed in the Paper Tray • Paper is Jammed in the Back of the Machine • Paper is Jammed inside the Machine • Paper is Jammed in the 2-sided Tray

Home > Troubleshooting > Paper Jams > Paper is Jammed in the Paper Tray

Paper is Jammed in the Paper Tray If the machine's control panel or the Status Monitor indicates that there is a jam in the paper tray, follow these steps: 1. Pull the paper tray completely out of the machine.

2. Slowly pull out the jammed paper.

Pulling the jammed paper downward using both hands allows you to remove the paper more easily. 3. Fan the stack of paper to prevent further jams, and slide the paper guides to fit the paper size.

4. Make sure the paper is below the maximum paper mark (b b b).

5. Put the paper tray firmly back in the machine.

Related Information • Paper Jams

Home > Troubleshooting > Paper Jams > Paper is Jammed in the Back of the Machine

Paper is Jammed in the Back of the Machine If the machine's control panel or the Status Monitor indicates that there is a jam in the back (Rear) of the machine, follow these steps: 1. Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. 2. Open the back cover.

3. Pull the blue tabs at the left and right sides toward you to release the fuser cover.

WARNING HOT SURFACE The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them.

If the green envelope levers inside the back cover are pulled down to the envelope position, lift these levers to the original position before pulling the green tabs down. 4. Use both hands to gently pull the jammed paper out of the fuser unit.

5. Close the fuser cover.

If you print on envelopes, pull down the green envelope levers to the envelope position again before closing the back cover. 6. Close the back cover until it locks in the closed position.

Related Information • Paper Jams

Home > Troubleshooting > Paper Jams > Paper is Jammed inside the Machine

Paper is Jammed inside the Machine If the machine's control panel or the Status Monitor indicates that there is a jam inside the machine, follow these steps: 1. Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. 2. Open the front cover.

3. Remove the toner cartridge and drum unit assembly.

WARNING HOT SURFACE The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them.

4. Pull out the jammed paper slowly.

5. Install the toner cartridge and drum unit assembly into the machine.

6. Close the front cover.

Related Information • Paper Jams 157

Home > Troubleshooting > Paper Jams > Paper is Jammed in the 2-sided Tray

Paper is Jammed in the 2-sided Tray If the machine's control panel or the Status Monitor indicates that there is a jam in the 2-sided paper tray, follow these steps: 1. Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. 2. Pull the paper tray completely out of the machine.

3. At the back of the machine, pull the 2‑sided tray completely out of the machine.

4. Pull the jammed paper out of the machine or out of the 2‑sided tray.

5. Remove paper that may have jammed under the machine due to static electricity.

6. If paper is not caught inside the 2-sided tray, open the back cover.

WARNING HOT SURFACE The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them.

7. Use both hands to gently pull the jammed paper out of the back of the machine.

8. Close the back cover until it locks in the closed position. 9. Put the 2-sided tray firmly back in the rear of the machine. 10. Put the paper tray firmly back in the front of the machine.

Related Information • Paper Jams

Printing Problems Difficulties

Check the machine is not in Power Off mode. If the machine is in Power Off mode, press

control panel, and then send the print data again. Check that the correct printer driver has been installed and selected. Check to see if the Status Monitor or the machine's control panel displays an error status. Check that the machine is online: •

Windows7 and Windows Server 2008 R2 Click

(Start) >Devices and Printers. Right-click

Brother XXX-XXXX and click See what's printing. Click Printer in the menu bar. Make sure Use Printer Offline is not selected. •

Windows Server 2008 Click

(Start) >Control Panel > Hardware and

Sound > Printers. Right-click Brother XXX-XXXX. Make sure Use Printer Online is not listed. If it is listed, click this option to set the driver Online. •

Windows 8 and Windows Server 2012 Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel > Hardware and Sound > View devices and printers. Right-click the Brother XXXXXXX. Click See what's printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure that Use Printer Offline is not selected.

Windows 10 and Windows Server 2016 Click

> Windows System > Control Panel. In

the Hardware and Sound group, click View devices and printers. Right-click the Brother XXX-XXXX. Click See what's printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure that Use Printer Offline is not selected. •

Windows Server 2012 R2 Click Control Panel on the Start screen. In the Hardware group, click View devices and printers. Right-click the Brother XXX-XXXX. Click See what’s printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure Use Printer Offline is not selected.

Mac Click the System Preferences menu, and then select the Printers & Scanners option. When the machine is offline, delete it using the using the

button, and then add it

The machine is not printing or has stopped printing.

Cancel the print job and clear it from the machine's memory. The printout may be incomplete. Send the print data again. See Related Information:Cancel a Print Job.

The headers or footers appear when the document displays on the screen but they do not show up when it is printed.

There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this.

The machine prints unexpectedly or it prints garbage.

Cancel the print job and clear it from the machine's memory. The printout may be incomplete. Send the print data again. See Related Information:Cancel a Print Job. Check the settings in your application to make sure they are set up to work with your machine. Confirm that the Brother printer driver is selected in your application's Print window.

The machine prints the first couple of pages correctly, then some pages have missing text.

Check the settings in your application to make sure they are set up to work with your machine. Your machine is not receiving all of the data sent from the computer. Make sure you connected the interface cable correctly.

The machine does not print on both sides of the paper even though the printer driver setting is 2-sided and the machine supports automatic 2-sided printing.

Check the paper size setting in the printer driver. You must select A4 paper that is 60 to 105 g/m2.

Print speed is too slow.

Try changing the printer driver setting. The highest resolution needs longer data processing, sending and printing time. If you have enabled the Quiet Mode, disable the Quiet Mode on the printer driver or the machine's menu setting.

The machine does not feed paper.

If there is paper in the paper tray, make sure it is straight. If the paper is curled, straighten it. Sometimes it is helpful to remove the paper, turn the stack over and place it back in the paper tray. Reduce the amount of paper in the paper tray, and then try again. (For models with Manual Feed Slot)Make sure Manual is not selected for Paper Source in the printer driver. Clean the paper pick-up rollers.

The machine does not feed paper from the Manual feed slot. (For models with Manual Feed Slot)

Use both hands to push one sheet of paper firmly into the manual feed slot until the top edge of the paper presses against the paper feed rollers. Continue pressing the paper against the rollers until the machine grabs the paper and pulls it in further. Put only one sheet of paper in the manual feed slot. Make sure Manual is selected as Paper Source in the printer driver.

The machine does not feed envelopes.

(For models with Manual Feed Slot)Load one envelope at a time in the manual feed slot. Your application must be set to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application.

Related Information • Troubleshooting 161

Related Topics: • Monitor the Status of the Machine from Your Computer (Windows) • Monitor the Status of the Machine from Your Computer (Mac) • Cancel a Print Job • Clean the Paper Pick-up Rollers

Home > Troubleshooting > Improve the Print Quality

Improve the Print Quality If you have a print quality problem, print a test page first. If the printout looks good, the problem is probably not the machine. Check the interface cable connections and try printing a different document. If the printout or test page printed from the machine has a quality problem, check the examples of poor print quality and follow the recommendations in the table.

IMPORTANT Using non-genuine supplies may affect the print quality, hardware performance, and machine reliability. 1. To get the best print quality, we suggest using recommended print media. Make sure you use paper that meets our specifications. 2. Check that the toner cartridge and drum unit are installed correctly. Examples of poor print quality

ABCDEFGH CDEF abcdefghijk cdefg

Check the machine’s environment. Conditions such as humidity, high temperatures, and so on, may cause this print fault.

If the whole page is too light, Toner Save may be turned on. Turn off Toner Save mode in the machine's menu settings or the printer driver.

Clean the drum unit.

Clean the corona wire on the drum unit.

Replace the toner cartridge with a new toner cartridge.

Replace the drum unit with a new drum unit.

Check the machine’s environment. Conditions such as high temperatures and high humidity can increase the amount of background shading.

Clean the drum unit.

Replace the drum unit with a new drum unit.

Check the machine’s environment. Conditions such as low humidity and low temperatures may cause this print quality problem.

Select the appropriate media type in the printer driver.

Select the appropriate media type in the menu setting.

Make sure the two green levers inside the back cover are in the up position. Pull up the two green levers until they stop.

Examples of poor print quality

Replace the drum unit with a new drum unit.

Replace the toner cartridge with a new toner cartridge.

The fuser unit may be contaminated. Contact Brother customer service.

Make sure the media type setting in the driver matches the type of paper you are using.

Clean the drum unit.

The toner cartridge may be damaged. Replace the toner cartridge with a new toner cartridge.

The drum unit may be damaged. Replace the drum unit with a new drum unit.

The fuser unit may be contaminated. Contact Brother customer service.

Select Thick Paper mode in the printer driver or use thinner paper than you are currently using.

Select the appropriate media type in the menu setting.

Check the machine’s environment. Conditions such as high humidity can cause hollow print.

The drum unit may be damaged. Replace the drum unit with a new drum unit.

Clean the corona wire inside the drum unit.

The drum unit may be damaged. Replace the drum unit with a new drum unit.

Select the appropriate media type in the printer driver.

Select the appropriate media type in the menu setting.

The problem may disappear by itself. Print multiple blank pages to clear this problem, especially if the machine has not been used for a long time.

Clean the drum unit.

The drum unit may be damaged. Replace the drum unit with a new drum unit.

Examples of poor print quality

The drum unit may be damaged. Replace the drum unit with a new drum unit.

ABCD abcde 01234 Lines across the page •

Check the machine's environment. Conditions such as high humidity and high temperatures may cause this print quality problem.

Clean the drum unit.

If the problem is not solved after printing a few pages, replace the drum unit with a new drum unit.

If the problem is not solved after printing a few pages, the drum unit may have foreign material, such as glue from a label, stuck on the drum. Clean the drum unit.

White lines, bands or ribbing across the page

See Related Information:Clean the Drum Unit Using Drum Dot Print. •

The drum unit may be damaged. Replace the drum unit with a new drum unit.

White Spots on black text and graphics at 94 mm intervals

Black spots at 94 mm intervals • ABCDEFGH abcdefghijk

ABCD abcde 01234 Black toner marks across the page

If you use label sheets for laser printers, the glue from the sheets may sometimes stick to the drum surface. Clean the drum unit. See Related Information:Clean the Drum Unit Using Drum Dot Print.

If you used paper that has clips or staples, the drum unit may be damaged.

If the unpacked drum unit is in direct sunlight (or room light for long periods of time), the unit may be damaged.

Clean the drum unit.

The drum unit may be damaged. Replace the drum unit with a new drum unit.

• ABCDEFGH abcdefghijk

ABCD abcde 01234 Black lines down the page Printed pages have toner stains down the page

Clean the corona wire inside the drum unit by sliding the green tab. Make sure that the green tab on the drum unit is in the Home position.

The drum unit may be damaged. Replace the drum unit with a new drum unit.

The fuser unit may be contaminated. Contact Brother customer service.

Examples of poor print quality

Make sure foreign material such as a torn piece of paper, sticky notes or dust is not inside the machine and around the toner cartridge and drum unit.

The drum unit may be damaged. Replace the drum unit with a new drum unit.

Make sure the paper or other print media is loaded correctly in the paper tray and the guides are not too tight or too loose against the paper stack.

Set the paper guides correctly.

The paper tray may be too full.

Check the paper type and quality.

Check for loose objects such as torn paper inside the machine.

If the problem only occurs during automatic 2-sided printing, check for torn paper in the 2-sided tray. Verify the 2-sided tray is inserted completely and the back cover is closed completely.

Check the paper type and quality. High temperatures and high humidity will cause paper to curl.

If you do not use the machine often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack, and then rotate the paper 180° in the paper tray.

Open the back cover (face up output tray) to let the printed paper exit onto the face up output tray.

Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended print media.

Make sure paper is loaded correctly.

Check the paper type and quality.

Turn over the stack of paper in the tray or rotate the paper 180° in the input tray.

Make sure the two green levers inside the back cover are in the up position. Pull up the two green levers until they stop.

Make sure the media type setting in the printer driver matches the type of paper you are using.

Examples of poor print quality

Choose Improve Toner Fixing mode in the printer driver. If this selection does not provide enough improvement, change the printer driver setting in Media Type to a thick setting. If you are printing an envelope, choose Env. Thick in the media type setting.

Make sure the two green levers inside the back cover are pulled down to the envelope position when you print envelopes. After you have finished printing, reset the levers back to their original position. Pull up the levers until they stop.

Make sure envelopes are printed with the back cover (face up output tray) opened.

(For models with Manual Feed Slot)

Make sure envelopes are fed only from the manual feed slot.

Related Information • Troubleshooting

Related Topics: • Test Print • Clean the Drum Unit Using Drum Dot Print • Reduce Toner Consumption • Replace the Toner Cartridge • Replace the Drum Unit

Other devices are trying to connect to the Wi-Fi Direct network at the same time.

Make sure there are no other devices trying to connect to the Wi-Fi Direct network, and then try to configure the Wi-Fi Direct settings again.

The Brother machine and your mobile device cannot communicate during the WiFi Direct network configuration.

Move the mobile device closer to your Brother machine.

Move your Brother machine and the mobile device to an obstruction-free area.

If you are using the PIN Method of WPS, make sure you have entered the correct PIN.

When configuring the Wi-Fi Direct network, the Brother machine cannot find your mobile device.

Make sure your machine and mobile device are in the Wi-Fi Direct mode.

Move the mobile device closer to your Brother machine.

Move your Brother machine and the mobile device to an obstruction-free area.

If you are manually configuring the Wi-Fi Direct network, make sure you have entered the correct password.

If your mobile device has a configuration page for how to obtain an IP address, make sure the IP address of your mobile device has been configured via DHCP.

Related Information • Network Problems

Home > Troubleshooting > Network Problems > Where Can I Find My Brother Machine's Network Settings?

Where Can I Find My Brother Machine's Network Settings? • Print the Network Configuration Report • Change Machine Settings from Your Computer

Home > Troubleshooting > Network Problems > I Cannot Complete the Wireless Network Setup Configuration

I Cannot Complete the Wireless Network Setup Configuration Turn your wireless router off and back on. Then, try to configure the wireless settings again. If you are unable to resolve the problem, follow the instructions below: Investigate the problem using the WLAN Report. Cause

Your security settings (SSID/ • Network Key) are not correct. •

Wireless Confirm the security settings using the Wireless Setup Helper utility. For more information and to download the utility, go to your model's Downloads page on the Brother Solutions Center at support.brother.com. Select and confirm that you are using the correct security settings. -

See the instructions supplied with your wireless LAN access point/router for information on how to find the security settings.

The manufacturer's name or model number of the wireless LAN access point/router may be used as the default security settings.

Consult with the access point/router manufacturer, your Internet provider, or network administrator.

Your Brother machine's MAC Confirm that the Brother machine's MAC Address is allowed in the address is not allowed. filter. You can find the MAC Address on your Brother machine's control panel.

Your wireless LAN access point/router is in stealth mode (not broadcasting the SSID).

Enter the correct SSID name or Network Key manually.

Check the SSID name or the Network Key in the instructions supplied with your wireless LAN access point/router and reconfigure the wireless network setup.

Your security settings (SSID/ • password) are not correct.

Confirm the SSID and password. -

When you are configuring the network manually, the SSID and password are displayed on your Brother machine. If your mobile device supports the manual configuration, the SSID and password will be displayed on your mobile device’s screen.

You are using Android™ 4.0. If your mobile device disconnects (approximately six minutes after using Wi-Fi Direct), try the one-push configuration using WPS (recommended) and set the Brother machine as a G/O.

Your Brother machine is placed too far from your mobile device.

Move your Brother machine within about 3.3 feet (1 metre) of the mobile device when you configure the Wi-Fi Direct network settings.

There are some obstructions Move your Brother machine to an obstruction-free area. (walls or furniture, for example) between your machine and the mobile device. There is a wireless computer, Bluetooth®supported device, microwave oven, or digital cordless phone near the Brother machine or the mobile device.

Move other devices away from the Brother machine or the mobile device.

If you have checked and • tried all of the above, but still cannot complete the Wi-Fi

Turn your Brother machine off and back on. Then, try to configure the Wi-Fi Direct settings again.

Direct configuration, do the following:

If you are using your Brother machine as a client, confirm how many devices are allowed in the current Wi-Fi Direct network, and then check how many devices are connected.

For Windows If your wireless connection has been interrupted, and you have checked and tried all of the above, we recommend using the Network Connection Repair Tool.

Related Information • Network Problems

Home > Troubleshooting > Network Problems > Use the Network Connection Repair Tool (Windows)

Use the Network Connection Repair Tool (Windows) Use the Network Connection Repair Tool to fix the Brother machine's network settings. It will assign the correct IP address and Subnet Mask. •

Windows 7/Windows 8/Windows 10 You must log on with Administrator rights.

Make sure the Brother machine is turned on and is connected to the same network as your computer.

1. Do one of the following: Option

(Start) > All Programs > Brother > Brother Utilities.

Click the drop-down list and select your model name (if not already selected). Click Tools in the left navigation bar, and then click Network Connection Repair Tool. (Start) > All Programs > Brother > Brother Utilities.

Click the drop-down list and select your model name (if not already selected). Click Tools in the left navigation bar, and then click Network Connection Repair Tool. Windows 8/ Windows 10

(Brother Utilities), and then click the drop-down list and select your model

name (if not already selected). Click Tools in the left navigation bar, and then click Network Connection Repair Tool.

Windows Server Launch (Brother Utilities), and then click the drop-down list and select your model 2012 / 2012 R2 / name (if not already selected). Click Tools in the left navigation bar, and then click 2016 Network Connection Repair Tool. •

If the User Account Control screen appears, click Yes.

2. Follow the on-screen instructions. 3. Check the diagnosis by printing the Network Configuration Report or the Printer Settings page. The Network Connection Repair Tool will start automatically if you select the Enable Connection Repair Tool option in the Status Monitor. Right-click the Status Monitor screen, and then click Other Settings > Enable Connection Repair Tool. This is not recommended when your network administrator has set the IP address to Static, since it will automatically change the IP address. If the correct IP address and the Subnet Mask are still not assigned even after using the Network Connection Repair Tool, ask your network administrator for this information.

Related Information • Network Problems

Related Topics: • Print the Network Configuration Report • My Brother Machine Cannot Print over the Network • I Want to Check that My Network Devices are Working Correctly

Your security software blocks your machine's access to the network.

Some security software might block access without showing a security Wired/Wireless alert dialog box even after successful installation. To allow access, see the instructions for your security software or ask the software manufacturer.

Your Brother machine was • not assigned an available IP address.

Confirm the IP address and the Subnet Mask.

Verify that both the IP addresses and Subnet Masks of your computer and the Brother machine are correct and located on the same network. For more information about how to verify the IP address and the Subnet Mask, ask your network administrator.

Windows Confirm the IP address and the Subnet Mask using the Network Connection Repair Tool.

The failed print job is still in your computer's print queue.

If the failed print job is still in your computer's print queue, delete it. Wired/Wireless

Otherwise, double-click the printer icon in the following folder and cancel all documents: -

(Start) > Devices and Printers > Printers and

Windows 8 Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel. In the Hardware and Sound group, click View devices and printers > Printers.

Windows 10 and Windows Server 2016 Click

Hardware and Sound group, click View devices and printers > Printers. -

Windows Server 2008 Click Start > Control Panel > Printers.

Windows Server 2012 Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel. In the Hardware group, click View devices and printers > Printers.

Windows Server 2012 R2 Click Control Panel on the Start screen. In the Hardware group, click View devices and printers.

macOS v10.10.5, v10.11.x, v10.12.x Click System Preferences > Printers & Scanners.

Your Brother machine is not connected to the wireless network.

Print the WLAN Report to check the error code on the printed report.

If you have checked and tried all of the above, but your Brother machine still cannot print, uninstall the printer driver and reinstall it.

Related Information • Network Problems 174

Related Topics: • Print the WLAN Report • Wireless LAN Report Error Codes • Use the Network Connection Repair Tool (Windows) • I Want to Check that My Network Devices are Working Correctly

Home > Troubleshooting > Network Problems > I Want to Check that My Network Devices are Working Correctly

I Want to Check that My Network Devices are Working Correctly Check

Wired/Wireless Check that your Brother Check the following: machine, access point/ • The power cord is connected correctly and the Brother machine is router, or network hub is turned on. turned on. • The access point/router or hub is turned on and its link button is blinking. •

All protective packaging has been removed from the machine.

The toner cartridge and drum unit are installed correctly.

The front and back covers are fully closed.

Paper is inserted correctly in the paper tray.

(For wired networks) A network cable is securely connected to the Brother machine and to the router or hub.

Check the Link Status in the Network Configuration Report or the Printer Settings page.

Print the Network Configuration Report and check that Ethernet Link Status or Wireless Link Status is Link OK.

Check that you can "ping" the Brother machine from your computer.

Ping the Brother machine from your computer using the IP address or the node name in the Windows command prompt or Mac Terminal application:

ping <ipaddress> or <nodename>. •

Successful: Your Brother machine is working correctly and connected to the same network as your computer.

Unsuccessful: Your Brother machine is not connected to the same network as your computer.

(Windows) Ask the network administrator and use the Network Connection Repair Tool to fix the IP address and the subnet mask. (Mac) Confirm that the IP address and the Subnet Mask are set correctly. Check that your Brother Print the WLAN Report to check the error code on the printed report. machine is connected to the wireless network.

If you have checked and tried all of the above but you are still having problems, see the instructions supplied with your wireless LAN access point/router to find the SSID and the Network Key information and set them correctly.

Google Cloud Print Problems Difficulty

My Brother machine is not displayed in the printer list.

Make sure your machine is turned on. Confirm that Google Cloud Print™ is enabled. Confirm that your machine is registered with Google Cloud Print™. If it is not registered, try to register again.

Make sure your machine is turned on. Confirm your network settings. See Related Information. Certain files may not be printable, or may not appear exactly as they are displayed.

I cannot register my Brother machine with Google Cloud Print™.

Make sure your machine is connected to a network with Internet access. Verify that the date and time are set correctly on your machine.

I do not see a confirmation message on my Brother machine when I try to register with Google Cloud Print™, even after repeating the registration steps.

Make sure your Brother machine is idle while you are registering with Google Cloud Print™.

Related Information • Troubleshooting

AirPrint Problems Difficulty

My Brother machine is not displayed in the printer list.

Make sure your Brother machine is turned on. Confirm the network settings. See Related Information. Move the mobile device closer to the wireless access point/router, or to your Brother machine.

Make sure your Brother machine is turned on. Confirm the network settings. See Related Information.

I am trying to print a multiple-page document from an iOS Make sure you are running the latest OS version. device, but ONLY the first page is printing. Refer to the following Apple support article for more information about AirPrint: support.apple.com/kb/HT4356.

Related Information • Troubleshooting