LASERJET PRO MFP M148DW - LASERJET PRO MFP M148FDW - Laser MFP HP - Free user manual and instructions

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Brand : HP

Model : LASERJET PRO MFP M148DW - LASERJET PRO MFP M148FDW

Category : Laser MFP

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USER MANUAL LASERJET PRO MFP M148DW - LASERJET PRO MFP M148FDW HP

www.hp.com/support/ljM607 www.hp.com/support/ljM608 www.hp.com/support/ljM609

HP LaserJet Enterprise M607, M608, M609 User Guide

Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Edition 1, 5/2017

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1 Printer overview 1 Printer views 2 Printer front view 2 Printer back view 3 Interface ports 4 Control-panel view (keypad control panel, M607n, M607dn, M608n, M608dn, M609dn models) 5 Control-panel view (touchscreen control panel, M608x, M609x models) 7 How to use the touchscreen control panel 9 Printer specifications 10 Technical specifications 10 Supported operating systems 11 Mobile printing solutions 13 Printer dimensions 14 Power consumption, electrical specifications, and acoustic emissions 16 Operating environment range 16 Printer hardware setup and software installation 17 2 Paper trays 19 Introduction 20 Load paper to Tray 1 (multipurpose tray) 21 Tray 1 paper orientation 22 Use alternative letterhead mode 26 Enable Alternative Letterhead Mode by using the printer control-panel menus 26 Load paper to Tray 2 27 Introduction 27 Tray 2 and the 550-sheet trays paper orientation 29 Use alternative letterhead mode 32 Enable Alternative Letterhead Mode by using the printer control-panel menus 32 Load the 2,100-sheet high-capacity input tray 33 Load and print envelopes 35 Introduction 35 Print envelopes 35

Envelope orientation 36 Load and print labels 37 Introduction 37 Manually feed labels 37 Label orientation 37 Configure the stapling mailbox accessory 38 Configure the default staple location 38 Configure the operation mode 39 3 Supplies, accessories, and parts 41 Order supplies, accessories, and parts 42 Ordering 42 Supplies and accessories 42 Maintenance/long-life consumables 43 Configure the HP toner-cartridge-protection supply settings 44 Introduction 44 Enable or disable the Cartridge Policy feature 44 Use the printer control panel to enable the Cartridge Policy feature 44 Use the printer control panel to disable the Cartridge Policy feature 44 Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature 45 Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature 46 Troubleshoot Cartridge Policy control panel error messages 47 Enable or disable the Cartridge Protection feature 47 Use the printer control panel to enable the Cartridge Protection feature 47 Use the printer control panel to disable the Cartridge Protection feature 47 Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature .... 48 Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature .... 49 Troubleshoot Cartridge Protection control panel error messages 50 Replace the toner cartridge 51 Replace the staple cartridge 55 4 Print 57 Print tasks (Windows) 58 How to print (Windows) 58 Automatically print on both sides (Windows) 60 Manually print on both sides (Windows) 60 Print multiple pages per sheet (Windows) 61 Select the paper type (Windows) 61 Additional print tasks 62 Print tasks (OS X) 63 How to print (OS X) 63

ENWW Automatically print on both sides (OS X) 63 Manually print on both sides (OS X) 63 Print multiple pages per sheet (OS X) 64 Select the paper type (OS X) 64 Additional print tasks 64 Store print jobs on the printer to print later or print privately 66 Introduction 66 Create a stored job (Windows) 66 Create a stored job (OS X) 68 Print a stored job 68 Delete a stored job 69 Information sent to printer for Job Accounting purposes 69 Mobile printing 70 Introduction 70 Wireless Direct Print and NFC Printing 70 HP ePrint via email 71 HP ePrint software 72 AirPrint 72 Android embedded printing 73 Print from the USB port 74 Introduction 74 Enable the USB port for printing 74 Print USB documents 75 5 Manage the printer 77 Advanced configuration with HP Embedded Web Server (EWS) 78 Introduction 78 How to access the HP Embedded Web Server (EWS) 78 HP Embedded Web Server features 79 Information tab 80 General tab 80 Print tab 81 Troubleshooting tab 82 Security tab 83 HP Web Services tab 83 Networking tab 83 Other Links list 85 Configure IP network settings 86 Printer sharing disclaimer 86 View or change network settings 86 Rename the printer on a network 87

Manually configure IPv4 TCP/IP parameters from the control panel 88 Manually configure IPv6 TCP/IP parameters from the control panel 88 Link speed and duplex settings 88 Printer security features 90 Introduction 90 Security statements 90 IP Security 90 Assign an administrator password 90 Encryption support: HP High Performance Secure Hard Disks 91 Lock the formatter 92 Energy-conservation settings 93 Introduction 93 Print with EconoMode 93 Set the sleep timer and configure the printer to use 1 watt or less of power 93 HP Web Jetadmin 95 Software and firmware updates 96 6 Solve problems 97 Customer support 98 Control panel help system 99 Restore factory settings 100 Introduction 100 Method one: Restore factory settings from the printer control panel 100 Method two: Restore factory settings from the HP Embedded Web Server (network-connected printers only) 100 A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 102 Change the “Very Low” settings 102 Order supplies 102 Printer does not pick up paper or misfeeds 103 Introduction 103 The printer does not pick up paper 103 The printer picks up multiple sheets of paper 105 Clear paper jams 109 Introduction 109 Paper jam locations 109 Auto-navigation for clearing paper jams 110 Experiencing frequent or recurring paper jams? 110 Clear paper jams in Tray 1 111 Clear paper jams in Trays 2, 3, 4, or 5 114 Clear paper jams in the 2,100-sheet high-capacity input tray 117 Clear paper jams in the rear door and fuser area 120

ENWW Clear paper jams in the output bin 123 Clear paper jams in the duplexer 123 Clear paper jams in the envelope feeder 124 Clear paper jams in the HP Stapling Mailbox accessory 126 Clear staple jams 127 Improve print quality 130 Introduction 130 Print from a different software program 130 Check the paper-type setting for the print job 130 Check the paper type setting (Windows) 130 Check the paper type setting (OS X) 131 Check toner-cartridge status 131 Print a cleaning page 131 Visually inspect the toner cartridge 132 Check paper and the printing environment 132 Step one: Use paper that meets HP specifications 132 Step two: Check the environment 132 Step three: Set the individual tray alignment 133 Try a different print driver 133 Check the EconoMode settings 134 Adjust print density 134 Image defects table 136 Solve wired network problems 143 Introduction 143 Poor physical connection 143 The computer is using the incorrect IP address for the printer 143 The computer is unable to communicate with the printer 144 The printer is using incorrect link and duplex settings for the network 144 New software programs might be causing compatibility problems 144 The computer or workstation might be set up incorrectly 144 The printer is disabled, or other network settings are incorrect 144 Solve wireless network problems 145 Introduction 145 Wireless connectivity checklist 145 The printer does not print after the wireless configuration completes 146 The printer does not print, and the computer has a third-party firewall installed 146 The wireless connection does not work after moving the wireless router or printer 146 Cannot connect more computers to the wireless printer 146 The wireless printer loses communication when connected to a VPN 147 The network does not appear in the wireless networks list 147 The wireless network is not functioning 147

Reduce interference on a wireless network 147 Index 149

Printer specifications

Printer hardware setup and software installation

For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM607, www.hp.com/support/ljM608, or www.hp.com/support/ljM609. HP's all-inclusive help for the printer includes the following information:

Install and configure

Download software and firmware updates

Find warranty and regulatory information

Control-panel view (touchscreen control panel, M608x, M609x models)

Printer front view 1

Latch to release the cartridge door (access to the toner cartridge)

Hardware integration pocket (for connecting accessories and third-party devices)

1x550-sheet paper feeder, Tray 3 (included with the M608z and M609z models; optional for the other models)

Chapter 1 Printer overview

ENWW Printer back view NOTE:

The printer is shown without a finishing accessory attached.

Slot for a cable-type security lock

Formatter plate (contains the interface ports)

Rear door (for jam access)

Serial number and product number label

Host USB port for connecting external USB devices (this port might be covered)

Local area network (LAN) Ethernet (RJ-45) network port

Hi-Speed USB 2.0 printing port NOTE:

For easy-access USB printing, use the USB port near the control panel.

Chapter 1 Printer overview

ENWW Control-panel view (keypad control panel, M607n, M607dn, M608n, M608dn, M609dn models) Use the control panel to obtain printer and job status information and to configure the printer.

Select the Reset button to clear changes, release the printer from a paused state, reset the copy count field, display hidden errors, and restore the default settings (including the language and keyboard layout).

Select the Sign In button to access secured features. Select the Sign Out button to sign out of the printer. The printer restores all options to the default settings. NOTE: This icon displays only if the administrator has configured the printer to require permission for access to features.

Select any of the icons to open the application. NOTE: The available applications vary by printer. The administrator can configure which applications appear and the order in which they appear.

Returns to the Home screen

Select the information button to access several types of printer information. Select the items on the screen for the following information: ●

Display Language: Change the language setting for the current user session.

Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or other device.

Wireless: View or change wireless connection settings (for the M652n, M652d, and M653dn models, only when an optional wireless accessory is installed).

Ethernet: View or change Ethernet connection settings.

HP Web Services: View information to connect and print to the printer using HP Web Services (ePrint).

Provides a list of help topics or information about a topic when using the Home screen, an app, an option, or a feature

Backs up one level in the menu tree or backs up one numeric entry

Navigates to the previous item, widget, or level in a menu tree (but does not exit the app), or decreases the value of numeric items

Navigates to the previous item or widget in the list, or increases the value of numeric items

Saves the selected value for an item, activates a focused button, or clears an error condition when the condition is clearable button

Navigates to the next item, widget, or level in a menu tree, or increases the value of numeric items Starts the print job

Navigates to the next item or widget in the list, or decreases the value of numeric items Pauses the printer and displays a message confirming the job cancellation, if there is an active job Clears the entire entry in an input field Press the Sign In button to access secured features. Press the Sign Out button to sign out of the printer. The printer restores all options to the default settings.

Home-screen page indicator

Indicates the number of pages on the Home screen or in an application. The current page is highlighted. Use the arrow buttons to scroll between pages.

Chapter 1 Printer overview

ENWW Control-panel view (touchscreen control panel, M608x, M609x models) The Home screen provides access to the printer features and indicates the current status of the printer. Return to the Home screen at any time by touching the Home button on the left side of the printer control panel, or touch the Home button in the upper-left corner of most screens. NOTE:

The features that appear on the Home screen can vary, depending on the printer configuration.

Touch the Reset button to clear changes, release the printer from a paused state, reset the copy count field, display hidden errors, and restore the default settings (including the language and keyboard layout).

Touch the Sign In button to access secured features. Touch the Sign Out button to sign out of the printer. The printer restores all options to the default settings. NOTE: This button displays only if the administrator has configured the printer to require permission for access to features.

Touch the information button to access a screen that provides access to several types of printer information. Touch the buttons at the bottom of the screen for the following information: ●

Display Language: Change the language setting for the current user session.

Sleep Mode: Place the printer into sleep mode.

Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or other device with Wi-Fi.

Wireless: View or change wireless connection settings (wireless models only).

Ethernet: View or change Ethernet connection settings.

HP Web Services: View information to connect and print to the printer using HP Web Services (ePrint).

Displays the current time.

Touch any of the icons to open the application. Swipe the screen sideways to access more applications.

Touch the Help button to open the embedded help system.

NOTE: The available applications vary by printer. The administrator can configure which applications appear and the order in which they appear.

Home-screen page indicator

Indicates the number of pages on the Home Screen or in an application. The current page is highlighted. Swipe the screen sideways to scroll between pages.

Touch the Home button to return to the Home screen.

Chapter 1 Printer overview

ENWW How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel.

Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling.

Touch the Settings icon to open the Settings app.

Touch the screen and then move your finger horizontally to scroll the screen sideways.

Swipe until the Settings app displays.

Touch the screen and then move your finger vertically to scroll the screen up and down. When scrolling through menus, briefly touch the screen to stop the scrolling.

Scroll through the Settings app.

Printer specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/ljM607, www.hp.com/support/ljM608, or www.hp.com/ support/ljM609. ●

Technical specifications

Supported operating systems

Mobile printing solutions

Power consumption, electrical specifications, and acoustic emissions

Operating environment range

K0Q19A, K0Q22A Tray 1 (100-sheet capacity) Tray 2 (550-sheet capacity) 1x550-sheet paper feeder NOTE: The printer supports as many as six input trays. 2,100-sheet high-capacity feeder NOTE: This accessory can be combined with as many as three 1x550-sheet feeders. Automatic duplex printing Envelope feeder cassette for printing up to 75 envelopes

Tray 2 extension cover for printing on Legal-size media HP Stapling Mailbox NOTE: Printer has 6-bin mailbox capability when standard output bin is included, for a total capacity of six bins and 1,300 sheets. Connectivity

10/100/1000 Ethernet LAN connection with IPv4 and IPv6 Hi-Speed USB 2.0

M0P32A, K0Q21A K0Q19A, K0Q22A HP Internal USB Ports

HP Jetdirect 3000w NFC/WIreless Accessory for printing from mobile devices

HP near field communication (NFC) and Wi-Fi Direct accessory for printing from mobile devices

HP Trusted Platform Module for encrypting all data that passes through the printer

Product number Easy-access USB port for printing and scanning without a computer and upgrading the firmware Hardware integration pocket (HIP) for connecting accessory and thirdparty devices

1.5 GB by adding 1 GB DIMM Not supported

Prints 52 pages per minute (ppm) on A4 and 55 ppm on letter-size paper

Prints 61 ppm on A4 and 65 ppm on letter-size paper

Prints 71 ppm on A4 and 75 ppm on letter-size paper Easy-access USB printing (no computer required)

Supported operating systems The following information applies to the printer-specific Windows PCL 6 and HP print drivers for OS X and to the software installer. Windows: The HP Software Installer installs the “HP PCL.6” version 3 print driver, the “HP PCL 6” version 3 print driver, or the “HP PCL-6” version 4 print driver, depending on the Windows operating system, along with optional software when using the software installer. Download the "HP PCL.6" version 3 print driver, the

ENWW Printer specifications

"HP PCL 6" version 3 print driver, and the "HP PCL-6" version 4 print driver from the printer-support website for this printer: www.hp.com/support/ljM607, www.hp.com/support/ljM608, or www.hp.com/support/ljM609. OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/LaserJet or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start is not included in the HP Software Installer. 1.

Go to 123.hp.com/LaserJet.

Follow the steps provided to download the printer software.

Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting. UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts. Table 1-1 Supported operating systems and print drivers

Print driver (for Windows, or the installer on the web for OS X)

Windows® XP SP3, 32-bit

The “HP PCL.6” printer-specific print driver is installed for this operating system as part of the software installation.

Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide best effort support for the discontinued XP operating system. Some features of the print driver are not supported.

Windows Vista®, 32-bit

The “HP PCL.6” printer-specific print driver is installed for this operating system as part of the software installation.

Microsoft retired mainstream support for Windows Vista in April 2012. HP will continue to provide best effort support for the discontinued Vista operating system. Some features of the print driver are not supported.

Windows Server 2003 SP2, 32-bit

The “HP PCL.6” printer-specific print driver is available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it.

Microsoft retired mainstream support for Windows Server 2003 in July 2010. HP will continue to provide best effort support for the discontinued Server 2003 operating system. Some features of the print driver are not supported.

Windows 7, 32-bit and 64-bit

The “HP PCL 6” printer-specific print driver is installed for this operating system as part of the software installation.

Windows 8, 32-bit and 64-bit

The “HP PCL 6” printer-specific print driver is installed for this operating system as part of the software installation.

Windows 8 RT support is provided through Microsoft IN OS Version 4, 32- bit driver.

Windows 8.1, 32-bit and 64-bit

The “HP PCL-6” V4 printer-specific print driver is installed for this operating system as part of the software installation.

Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32- bit driver.

Windows 10, 32-bit and 64-bit

The “HP PCL-6” V4 printer-specific print driver is installed for this operating system as part of the software installation.

Windows Server 2008 SP2, 32-bit

The “HP PCL.6” printer-specific print driver is available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it.

Chapter 1 Printer overview

Microsoft retired mainstream support for Windows Server 2008 in January 2015. HP will continue to provide best effort support for the discontinued Server 2008 operating system. Some features of the print driver are not supported.

ENWW Table 1-1 Supported operating systems and print drivers (continued) Operating system

Print driver (for Windows, or the installer on the web for OS X)

Windows Server 2008 SP2, 64-bit

The “HP PCL 6” printer-specific print driver is available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it.

Microsoft retired mainstream support for Windows Server 2008 in January 2015. HP will continue to provide best effort support for the discontinued Server 2008 operating system.

Windows Server 2008 R2, SP 1, 64-bit

The “HP PCL 6” printer-specific print driver is available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it.

Windows Server 2012, 64-bit

The PCL 6 printer-specific print driver is available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it.

Windows Server 2012 R2, 64-bit

The PCL 6 printer-specific print driver is available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it.

OS X 10.10 Yosemite, OS X 10.11 El Capitan, OS X 10.12 Sierra

The HP print driver is available for download from 123.hp.com/LaserJet. The HP installer software for OS X is not included in the HP Software Installer.

For OS X, download the installer from 123.hp.com/LaserJet. 1.

Go to 123.hp.com/LaserJet.

Follow the steps provided to download the printer software.

NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM607, www.hp.com/ support/ljM608, or www.hp.com/support/ljM609 for HP's all-inclusive help for the printer. NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to www.hp.com/go/upd. Under Additional information, click the links. Table 1-2 Minimum system requirements Windows

CD-ROM drive, DVD drive, or an Internet connection

Dedicated USB 1.1 or 2.0 connection or a network connection

Mobile printing solutions HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting.

ENWW Printer specifications

NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported. ●

Wi-Fi Direct (wireless models only)

HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected)

HP ePrint app (Available for Android, iOS, and Blackberry)

HP All-in-One Remote app for iOS and Android devices

Printer dimensions Table 1-3 Dimensions for M607n, M607dn, M608n, M608dn, M609dn models Printer fully closed

Printer fully opened

Weight (with toner cartridge)

Table 1-4 Dimensions for M6608x, M609x Printer fully closed

Printer fully opened

Weight (with toner cartridge)

Table 1-5 Dimensions for the 1x550-sheet paper feeder

Accessory fully closed

Accessory fully opened

Chapter 1 Printer overview

ENWW Table 1-6 Dimensions for the printer with a 1x550-sheet paper feeder Printer fully closed

Printer fully opened

Weight (with toner cartridge)

Table 1-7 Dimensions for the 2,100-sheet HCI with stand Accessory fully closed

Accessory fully opened

Table 1-8 Dimensions for the printer with a 2,100-sheet HCI with stand Printer fully closed

Printer fully opened

Weight (with toner cartridge)

Table 1-9 Dimensions for the envelope feeder Accessory fully closed

Accessory fully opened

Table 1-10 Dimensions for the printer with an envelope feeder

ENWW Printer fully closed

Printer fully opened

Printer specifications

Table 1-10 Dimensions for the printer with an envelope feeder (continued) Printer fully closed

Printer fully opened

Weight (with toner cartridge)

Table 1-11 Dimensions for the HP Stapling Mailbox Accessory fully closed

Accessory fully opened

Table 1-12 Dimensions for the printer with an HP Stapling Mailbox

Printer fully closed

Printer fully opened

Weight (with toner cartridge)

These values are subject to change. For current information, go to www.hp.com/support/ljM607, www.hp.com/support/ljM608, or www.hp.com/support/ljM609.

Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/ljM607, www.hp.com/support/ljM608, or www.hp.com/support/ljM609 for current information. CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the printer warranty.

Operating environment range Table 1-13 Operating environment range

15° to 32.5°C (59° to 90.5°F)

30% to 70% relative humidity (RH)

10% to 80% RH Altitude

0 to 3048 m (0 to 10,000 ft)

Chapter 1 Printer overview

ENWW Printer hardware setup and software installation For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM607, www.hp.com/support/ljM608, or www.hp.com/support/ljM609 for HP's allinclusive help for the printer. Find the following support:

Install and configure

Download software and firmware updates

Find warranty and regulatory information

Printer hardware setup and software installation

Load paper to Tray 1 (multipurpose tray)

Load paper to Tray 2

Load the 2,100-sheet high-capacity input tray

Load and print envelopes

Load and print labels

Configure the stapling mailbox accessory

Install and configure

Download software and firmware updates

Find warranty and regulatory information

Introduction CAUTION:

Do not extend more than one paper tray at a time.

Do not use paper tray as a step. Keep hands out of paper trays when closing. All trays must be closed when moving the printer.

Chapter 2 Paper trays

ENWW Load paper to Tray 1 (multipurpose tray) The following information describes how to load paper in Tray 1. CAUTION:

To avoid jams, never add or remove paper from Tray 1 during printing.

Adjust the paper-width guides by squeezing the blue adjustment latch and sliding the guides to the size of the paper being used.

ENWW Load paper to Tray 1 (multipurpose tray)

Load paper in the tray. For information about how to orient the paper, see Table 2-1 Tray 1 paper orientation on page 22.

Adjust the width guides so that they touch the paper stack, but do not bend it.

Letterhead or preprinted

1-sided printing, no HP Stapling Mailbox

Letter, Legal, Executive, Statement, Oficio (8.5 x 13), 3 x 5, 4 x 6, 5 x 7, 5 x 8, A4, A5, A6, RA4, B5 (JIS), B6 (JIS), 10 x 15 cm, Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm, Japanese Postcard (Postcard (JIS)), Double Japan Postcard Rotated (Double Postcard (JIS))

Chapter 2 Paper trays

Top edge leading into the printer

ENWW Table 2-1 Tray 1 paper orientation (continued) Duplex mode

Automatic 2-sided printing or with Alternative Letterhead Mode enabled, no HP Stapling Mailbox

Letter, Legal, Executive, Oficio (8.5 x 13), A4, A5, RA4, B5 (JIS), Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm

1-sided printing with HP Stapling Mailbox

Automatic 2-sided printing or with Alternative Letterhead Mode enabled, with HP Stapling Mailbox

Letter, Legal, Executive, Oficio (8.5 x 13), A4, A5, RA4, B5 (JIS), Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm

Bottom edge leading into the printer

Top edge leading into the printer

ENWW Load paper to Tray 1 (multipurpose tray)

Table 2-1 Tray 1 paper orientation (continued) Paper type

1-sided printing, no HP Stapling Mailbox

Automatic 2-sided printing or with Alternative Letterhead Mode enabled, no HP Stapling Mailbox

Letter, Legal, Executive, Oficio (8.5 x 13), A4, A5, RA4, B5 (JIS), Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm

Holes toward the left side of the printer

Chapter 2 Paper trays

ENWW Table 2-1 Tray 1 paper orientation (continued) Duplex mode

1-sided printing, with HP Stapling Mailbox

Automatic 2-sided printing or with Alternative Letterhead Mode enabled, with HP Stapling Mailbox

Letter, Legal, Executive, Oficio (8.5 x 13), A4, A5, RA4, B5 (JIS), Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm

Holes toward the right side of the printer

ENWW Load paper to Tray 1 (multipurpose tray)

Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing. To use the feature, enable it by using the printer control-panel menus.

Enable Alternative Letterhead Mode by using the printer control-panel menus 1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

Select Enabled, and then touch the Save button or press the OK button.

Chapter 2 Paper trays

ENWW Load paper to Tray 2 Introduction The following information describes how to load paper into Tray 2 and the optional 550-sheet trays. These trays hold up to 550 sheets of 75 g/m2 (20 lb) paper. NOTE: here. 1.

The procedure to load paper for the 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown

Open the tray. NOTE: Do not open this tray while it is in use.

Adjust the paper-length and paper-width guides by squeezing the blue adjustment latches and sliding the guides to the size of the paper being used.

ENWW Load paper to Tray 2

Load paper into the tray. Check the paper to verify that the guides touch the stack, but do not bend it. For information about how to orient the paper, see Table 2-2 Tray 2 and the 550-sheet trays paper orientation on page 29. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator. NOTE: If the tray is not adjusted correctly, an error message might appear during printing or the paper might jam.

X Y Select the correct type and size, and then touch the OK button.

Chapter 2 Paper trays

ENWW Tray 2 and the 550-sheet trays paper orientation Table 2-2 Tray 2 and the 550-sheet trays paper orientation Paper type

Letterhead or preprinted

1-sided printing, no HP Stapling Mailbox

Automatic 2-sided printing or with Alternative Letterhead Mode enabled, no HP Stapling Mailbox

Bottom edge at the back of the tray

Top edge at the back of the tray

1-sided printing, with HP Stapling Mailbox

ENWW Letter, Legal, Executive, Statement, Oficio (8.5 x 13), 3 x 5, 4 x 6, 5 x 7, 5 x 8, A4, A5, A6, RA4, B5 (JIS), B6 (JIS), 10 x 15 cm, Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm, Japanese Postcard (Postcard (JIS)), Double Japan Postcard Rotated (Double Postcard (JIS))

Face-down Top edge at the back of the tray

Load paper to Tray 2

Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued) Paper type

Automatic 2-sided printing or with Alternative Letterhead Mode enabled, with HP Stapling Mailbox

Letter, Legal, Executive, Oficio (8.5 x 13), A4, A5, RA4, B5 (JIS), Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm

1-sided printing, no HP Stapling Mailbox

Bottom edge at the back of the tray

Automatic 2-sided printing or with Alternative Letterhead Mode enabled, no HP Stapling Mailbox

Holes toward the left side of the printer

Chapter 2 Paper trays

ENWW Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued) Paper type

1-sided printing, with HP Stapling Mailbox

Automatic 2-sided printing or with Alternative Letterhead Mode enabled, with HP Stapling Mailbox

Holes toward the right side of the printer

ENWW Load paper to Tray 2

Enable Alternative Letterhead Mode by using the printer control-panel menus 1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

Select Enabled, and then touch the Save button or press the OK button.

Chapter 2 Paper trays

ENWW Load the 2,100-sheet high-capacity input tray The following information describes how to load paper in the high-capacity input tray, which is available as an accessory for all models. The tray holds up to 2,100 sheets of 75 g/m2 (20 lb) paper. 1.

Open the tray. NOTE: Do not open this tray while it is in use.

Adjust the paper-width guide to the correct position for the paper.

ENWW Load the 2,100-sheet high-capacity input tray

Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator. NOTE: If the tray is not adjusted correctly, an error message might appear during printing or the paper might jam.

Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different paper size or type.

Select the correct type and size, and then touch the OK button.

Chapter 2 Paper trays

ENWW Load and print envelopes Introduction The following information describes how to print and load envelopes. Use Tray 1 or the envelope feeder accessory to print on envelopes. Tray 1 holds up to 10 envelopes; the envelope feeder accessory holds up to 75 envelopes. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer.

Print envelopes Print envelopes from Tray 1 1.

From the software program, select the Print option.

Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE:

The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer. 3.

Click or tap the Paper/Quality tab.

In the Paper size drop-down list, select the correct size for the envelopes.

In the Paper type drop-down list, select Envelope.

In the Paper source drop-down list, select Manual feed.

Click the OK button to close the Document Properties dialog box.

In the Print dialog box, click the OK button to print the job.

Print envelopes from the envelope feeder accessory 1.

From the software program, select the Print option.

Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE:

The name of the button varies for different software programs.

To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer.

Complete one of the following steps:

Load and print envelopes

In the Paper size drop-down list, select the correct size for the envelopes.

In the Paper type drop-down list, select Envelope.

In the Paper source drop-down list, select Tray 3 or Tray 4—whichever tray corresponds to the envelope feeder.

Click the OK button to close the Document Properties dialog box.

In the Print dialog box, click the OK button to print the job.

Envelope orientation NOTE: The printer does not support duplex printing on envelopes. Tray

Envelope feeder accessory

Chapter 2 Paper trays

Short, postage end leading into the printer.

Short, return address end leading into the printer.

ENWW Load and print labels Introduction The following information describes how to print and load labels. To print on sheets of labels, use Tray 2 or one of the optional 550-sheet trays. NOTE:

Tray 1 does not support labels.

To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the print job to the printer. When using manual feed, the printer waits to print the job until it detects that the tray has been opened.

Manually feed labels 1.

From the software program, select the Print option.

Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE:

The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer. 3.

Click the Paper/Quality tab.

In the Paper size drop-down list, select the correct size for the sheets of labels.

In the Paper type drop-down list, select Labels.

In the Paper source drop-down list, select Manual feed.

Click the OK button to close the Document Properties dialog box.

In the Print dialog box, click the Print button to print the job.

Label orientation Tray

Face-down Top edge at the back of the tray

ENWW Load and print labels

Configure the stapling mailbox accessory The following information describes how to load staples and configure the options for the stapling mailbox accessory. The stapling mailbox accessory can staple documents in the upper left or upper right corners, and it can stack up to 1,000 sheets of paper in the three output bins. The output bins have three mode-configuration options: stacker mode, mailbox mode, or function separator mode. ●

Open the following menus:

Manage Stapler/Stacker

Select a staple location from the list of options, and then select Save or OK. The following options are available: ●

Top left or right: If the document has portrait orientation, the staple is in the top left corner of the short edge of the paper. If the document has landscape orientation, the staple is in the top right corner of the long edge of the paper.

Top left: The staple is in the top left corner of the short edge of the paper.

Top right: The staple is in the top right corner of the long edge of the paper.

Top left corner of the short edge of the paper

Top right corner of the long edge of the paper

Chapter 2 Paper trays

ENWW Configure the operation mode Use this procedure to configure how the printer sorts jobs into the output bins. 1.

From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the Settings icon to open the menu.

Open the following menus:

Manage Stapler/Stacker

Select a mode from the list of options, and then touch the Save button. The following options are available: ●

Mailbox: The printer places jobs in different bins according to the person who sent them.

Stacker: The printer stacks jobs in the bins from bottom to top.

Function Separator: The printer places jobs in different bins according to printer function such as print jobs, copy jobs, or fax jobs.

To configure the HP print driver for the selected operation mode, complete the following steps: NOTE:

Windows XP and Vista (Server 2003/2008) HP PCL.6 drivers do not support output devices.

Make sure the printer is turned on and connected to the computer or a network.

Open the Windows® Start menu, and then click Devices and Printers.

Right-click the name of the printer, and then select Printer Properties.

Click the Device Settings tab.

Select Update Now. Or, in the drop-down menu next to Automatic Configuration, select Update Now.

Windows® 8.0, 8.1, and 10 1.

Right-click on the bottom-left corner of the screen.

Select Control Panel. Under Hardware and Sound, select View devices and printers.

Right-click the name of the printer, and then select Printer Properties.

Click the Device Settings tab.

Select Update Now. Or, in the drop-down menu next to Automatic Configuration, select Update Now. NOTE: Newer V4 drivers do not support Update Now. For these drivers, manually configure the operation mode under Accessory Output Bin.

Select Print & Scan (or Printers & Scanners).

Select the printer, and then select Options & Supplies. Select Driver.

Manually configure the Accessory Output Mode.

Chapter 2 Paper trays

Supplies, accessories, and parts

Order supplies, accessories, and parts

Install and configure

Download software and firmware updates

Find warranty and regulatory information

Order supplies, accessories, and parts Ordering Order supplies and paper

www.hp.com/go/suresupply

Order genuine HP parts or accessories

www.hp.com/buy/parts

Order through service or support providers

Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS)

To access, in a supported Web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply website, which provides options for purchasing Original HP supplies.

Supplies and accessories Item

Extra high-capacity replacement toner cartridge

37Y CF237Y HP 37X High Yield Black Original LaserJet Toner Cartridge

High-capacity replacement toner cartridge

Optional high-capacity input feeder and stand

Optional USB ports for connecting third-party devices

B5L28A HP Secure High Performance Hard Disk Drive

Replacement hard drive

B5L29A HP Jetdirect 2900nw Print Server

USB wireless print server accessory

J8031A HP Jetdirect 3000w NFC/ Wireless Accessory

Wireless accessory for “touch” printing from mobile devices

J8030A HP Trusted Platform Module Accessory

Automatic encryption accessory

Chapter 3 Supplies, accessories, and parts

ENWW Maintenance/long-life consumables Maintenance/LLC Kit

HP Maintenance/Long Life Consumables (LLC) life specifications are estimations based on the LLC life test conditions listed below. Actual individual life/yield during normal use varies depending on usage, environment, paper and other factors. Estimated life is not an implied guarantee or warrantable.

The LLC life test conditions ●

Print coverage: 5% evenly distributed across the page

Environment: 17° to 25°C (62.6° to 77°F); 30%-70% relative humidity (RH)

Media size: Letter/A4

Media weight: 75 g/m2 (20 lb) plain media

Factors that can reduce life from the conditions above:

Media narrower than Letter/A4 widths (thermal slow downs equal more rotations)

Paper heavier than 75 g/m2 (20 lb) (heavier media creates higher stress on printer components)

Print jobs smaller than 4 image (smaller jobs mean more thermal cycling and more rotations)

Order supplies, accessories, and parts

Enable or disable the Cartridge Policy feature

Enable or disable the Cartridge Protection feature

Introduction Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and protect the cartridges that are installed from theft. These features are available with HP FutureSmart versions 3 and later. ●

Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only genuine HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible print quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel displays a message that the cartridge is unauthorized and it provides information explaining how to proceed.

Cartridge Protection: This feature permanently associates toner cartridges with a specific printer, or fleet of printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel displays a message that the cartridge is protected, and it provides information explaining how to proceed. CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the feature before installing the new cartridge. Turning the feature off does not turn off protection for cartridges that are currently installed.

Both features are off by default. Follow these procedures to enable or disable them.

Enable or disable the Cartridge Policy feature NOTE: Enabling or disabling this feature might require entering an administrator password.

Use the printer control panel to enable the Cartridge Policy feature 1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

Select Authorized HP.

Use the printer control panel to disable the Cartridge Policy feature NOTE: Enabling or disabling this feature might require entering an administrator password.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

Chapter 3 Supplies, accessories, and parts

The steps vary according to the type of control panel.

Keypad control panels: On the printer control panel, press the button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name. Touchscreen control panels: On the printer control panel, touch the Network icon to display the IP address or host name.

button, and then select the

Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

From the left navigation pane, select Manage Supplies.

In the Supply Settings area, select Authorized HP from the Cartridge Policy drop-down list.

Click the Apply button to save the changes.

Configure the HP toner-cartridge-protection supply settings

Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature NOTE: The steps vary according to the type of control panel.

button, and then select the

From the left navigation pane, select Manage Supplies.

In the Supply Settings area, select Off from the Cartridge Policy drop-down list.

Click the Apply button to save the changes.

Chapter 3 Supplies, accessories, and parts

ENWW Troubleshoot Cartridge Policy control panel error messages Error message

10.0X.30 Unauthorized <Color> Cartridge

The administrator has configured this printer to use only genuine HP supplies that are still under warranty. The cartridge must be replaced to continue printing.

Replace the cartridge with a genuine HP toner cartridge. If you believe you purchased a genuine HP supply, visit www.hp.com/go/anticounterfeit to determine if the toner cartridge is a genuine HP cartridge, and learn what to do if it is not a genuine HP cartridge.

Enable or disable the Cartridge Protection feature NOTE:

Enabling or disabling this feature might require entering an administrator password.

Use the printer control panel to enable the Cartridge Protection feature 1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus: ●

Select Protect Cartridges.

When the printer prompts to confirm, select Continue to enable the feature. CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the feature before installing the new cartridge. Turning the feature off does not turn off protection for cartridges that are currently installed.

Use the printer control panel to disable the Cartridge Protection feature 1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature NOTE: The steps vary according to the type of control panel.

button, and then select the

From the left navigation pane, select Manage Supplies.

In the Supply Settings area, select Protect cartridges from the Cartridge Protection drop-down list.

Click the Apply button to save the changes. CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the feature before installing the new cartridge. Turning the feature off does not turn off protection for cartridges that are currently installed.

Chapter 3 Supplies, accessories, and parts

ENWW Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature NOTE:

The steps vary according to the type of control panel.

button, and then select the

From the left navigation pane, select Manage Supplies.

In the Supply Settings area, select Off from the Cartridge Protection drop-down list.

Click the Apply button to save the changes.

10.0X.57 Protected <Color> Cartridge

The cartridge can only be used in the printer or fleet of printers that initially protected it using HP Cartridge Protection.

Replace the cartridge with a new toner cartridge.

The Cartridge Protection feature allows an administrator to restrict cartridges to work in only one printer or fleet of printers. The cartridge must be replaced to continue printing.

Chapter 3 Supplies, accessories, and parts

ENWW Replace the toner cartridge This printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary. The toner cartridge does not need to be replaced at this time. Consider having a replacement cartridge available to install when print quality is no longer acceptable. Table 3-1 Toner cartridge information Item

Extra high-capacity replacement toner cartridge

37Y CF237Y HP 37X High Yield Black Original LaserJet Toner Cartridge

High-capacity replacement toner cartridge

37X CF237X HP 37A Black Original LaserJet Toner Cartridge

Standard-capacity replacement toner cartridge

37A CF237A Do not remove the toner cartridge from its package until you are ready to use it. CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of time. The following illustration shows the toner-cartridge components.

Handle (HP 37Y Extra High Yield Black Original LaserJet Toner Cartridge only) or indentation for picking up the cartridge

Imaging drum CAUTION:

Do not touch the imaging drum. Fingerprints can cause print-quality problems.

CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric.

ENWW Replace the toner cartridge

NOTE: Information about recycling used toner cartridges is on the toner cartridge box.

Press the cartridge door release button to open the door.

Pull out the cartridge drawer.

Grasp the handle or indentation on the used toner cartridge and pull up to remove it.

Chapter 3 Supplies, accessories, and parts

Remove the new toner cartridge from its protective bag.

Hold both ends of the toner cartridge and rock it 5-6 times.

Remove the shipping cover.

Place the toner cartridge in the cartridge drawer.

Close the toner cartridge drawer.

Close the cartridge door.

10. Pack the used toner cartridge into the box that the new cartridge came in. Adhere the prepaid shipping label to the box, and return the used cartridge to HP for recycling.

Chapter 3 Supplies, accessories, and parts

ENWW Replace the staple cartridge 1.

Open the stapler door.

Pull the colored handle on the staple cartridge, and then pull the staple cartridge straight out.

Insert the new staple cartridge into the stapler and push on the colored handle until it snaps into place.

Close the stapler door.

Chapter 3 Supplies, accessories, and parts

Store print jobs on the printer to print later or print privately

Print from the USB port

Install and configure

Download software and firmware updates

Find warranty and regulatory information

Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1.

From the software program, select the Print option.

Select the printer from the list of printers. To change settings, click the Properties or Preferences button to open the print driver. NOTE:

The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer.

For more information, click the Help (?) button in the print driver.

The print driver might look different than what is shown here, but the steps are the same.

Clickthe tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/ Quality tab.

Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.

Click the Print button to print the job.

Print tasks (Windows)

Automatically print on both sides (Windows) Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides manually. 1.

From the software program, select the Print option.

Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver. NOTE:

The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. 3.

Click the Finishing tab.

Select Print on both sides. Click OK to close the Document Properties dialog.

In the Print dialog, click Print to print the job.

Manually print on both sides (Windows) Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1.

From the software program, select the Print option.

Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver. NOTE:

The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer.

Select Print on both sides (manually), and then click OK to close the Document Properties dialog.

In the Print dialog, click Print to print the first side of the job.

Retrieve the printed stack from the output bin, and place it in Tray 1.

From the software program, select the Print option.

Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver. NOTE:

The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. 3.

Click the Finishing tab.

Select the number of pages per sheet from the Pages per sheet drop-down.

Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document Properties dialog.

In the Print dialog, click Print to print the job.

Select the paper type (Windows) 1.

From the software program, select the Print option.

Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver. NOTE:

The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. 3.

Click the Paper/Quality tab.

From the Paper type drop-down, select the More... option.

Expand the list of Type is: options.

Expand the category of paper types that best describes your paper.

Select the option for the type of paper you are using, and then click OK.

Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job. If the tray needs to be configured, a tray configuration message displays on the printer control panel.

Load the tray with the specified type and size of paper, and then close the tray.

10. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different paper size or type. 11. Select the correct type and size, and then touch the OK button.

ENWW Print tasks (Windows)

Additional print tasks Go to www.hp.com/support/ljM607, www.hp.com/support/ljM608, or www.hp.com/support/ljM609. Instructions are available for performing specific print tasks, such as the following:

Select the paper size, or use a custom paper size

Select the page orientation

Scale a document to fit a specific paper size

Print the first or last pages of the document on different paper

Print watermarks on a document

ENWW Print tasks (OS X) How to print (OS X) The following procedure describes the basic printing process for OS X. 1.

Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. NOTE:

The name of the item varies for different software programs.

Click the Print button.

Automatically print on both sides (OS X) NOTE:

This information applies to printers that include an automatic duplexer.

This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

The name of the item varies for different software programs.

Select a binding option from the Two-Sided drop-down list.

Click the Print button.

Manually print on both sides (OS X) NOTE:

This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

ENWW The name of the item varies for different software programs.

Click the Manual Duplex box, and select a binding option.

Click the Print button.

Go to the printer, and remove any blank paper that is in Tray 1.

Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray.

The name of the item varies for different software programs.

From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.

In the Layout Direction area, select the order and placement of the pages on the sheet.

From the Borders menu, select the type of border to print around each page on the sheet.

Click the Print button.

Select the paper type (OS X) 1.

The name of the item varies for different software programs.

Select from the Media & Quality or Paper/Quality options. NOTE: This list contains the master set of options available. Some options are not available on all printers.

Media Type: Select the option for the type of paper for the print job.

Print Quality: Select the resolution level for the print job.

Edge-To-Edge Printing: Select this option to print close to the paper edges.

EconoMode: Select this option to conserve toner when printing drafts of documents.

Click the Print button.

Additional print tasks Go to www.hp.com/support/ljM607, www.hp.com/support/ljM608, or www.hp.com/support/ljM609. Instructions are available for performing specific print tasks, such as the following:

Select the paper size, or use a custom paper size

Select the page orientation

Scale a document to fit a specific paper size

Print the first or last pages of the document on different paper

Store print jobs on the printer to print later or print privately Introduction The following information provides procedures for creating and printing documents that are stored on the printer. These jobs can be printed at a later time or printed privately. ●

Create a stored job (Windows)

Create a stored job (OS X)

Information sent to printer for Job Accounting purposes

Create a stored job (Windows) Store jobs on the printer for private or delayed printing. NOTE: The print driver might look different than what is shown here, but the steps are the same. 1.

From the software program, select the Print option.

Select the printer from the list of printers, and then select Properties or Preferences (the name varies for different software programs). NOTE:

The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer.

Proof and Hold: Print and proof one copy of a job, and then print more copies.

Personal Job: The job does not print until you request it at the printer control panel. For this jobstorage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel. If you encrypt the job, you must provide the required password at the control panel. The print job is deleted from memory after it prints and is lost if the printer loses power.

Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer memory so you can print it again later.

Stored Job: Store a job on the printer and allow other users to print the job at any time. For this jobstorage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, the person who prints the job must provide the required PIN at the control panel. If you encrypt the job, the person who prints the job must provide the required password at the control panel.

To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already has that name:

Replace Existing File: Overwrite the existing stored job with the new one.

Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print button to print the job.

For information about how to print the job, see the topic for "Print a stored job."

Store print jobs on the printer to print later or print privately

Create a stored job (OS X) Store jobs on the printer for private or delayed printing. 1.

In the Mode drop-down list, select the type of stored job.

Proof and Hold: Print and proof one copy of a job, and then print more copies.

Personal Job: The job does not print until someone requests it at the printer control panel. If the job has a personal identification number (PIN), provide the required PIN at the control panel. The print job is deleted from memory after it prints and is lost if the printer loses power.

Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer memory to print it again later.

Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a personal identification number (PIN), the person who prints the job must provide the required PIN at the control panel.

To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already has that name. ●

Use Job Name + (1-99): Append a unique number to the end of the job name.

Replace Existing File: Overwrite the existing stored job with the new one.

If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a PIN. Type a 4digit number in the Use PIN to Print field. When other people attempt to print this job, the printer prompts them to enter this PIN number.

Click the Print button to process the job.

Print a stored job Use the following procedure to print a job that is stored in the printer memory.

From the Home screen on the printer control panel, select Print.

Select Print from Job Storage.

Select Choose, and then select the name of the folder where the job is stored.

Select the name of the job. If the job is private or encrypted, enter the PIN or password.

To adjust the number of copies, select the number of copies field in the bottom-left corner of the screen. Use the keypad to enter the number of copies to print.

button or touch Print to print the job.

ENWW Delete a stored job When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user and job name. If a job is not already stored under the same user and job name, and the printer needs additional space, the printer might delete other stored jobs starting with the oldest. To change the number of jobs that the printer can store complete the following procedure: 1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus: ●

Use the keypad to enter the number of jobs that the printer stores.

Press the OK button or touch Done to save the setting.

Use the following procedure to delete a job that is stored in the printer memory. 1.

From the Home screen on the printer control panel, select Print.

Select Print from Job Storage.

Select Choose, and then select the name of the folder where the job is stored.

Select the name of the job. If the job is private or encrypted, enter the PIN or password.

Press or touch the Trash

button to delete the job.

Information sent to printer for Job Accounting purposes Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP’s Printing and Imaging devices. This information may include, but is not limited to, user name and client name from which the job originated that may be used for job accounting purposes, as determined by the Administrator of the printing device. This same information may also be stored with the job on the mass storage device (e.g., disk drive) of the printing device when using the job storage feature.

ENWW Store print jobs on the printer to print later or print privately

Mobile printing Introduction HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting. NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported. ●

Wireless Direct Print and NFC Printing

Wireless Direct Print and NFC Printing HP provides Wireless Direct Print and NFC (Near Field Communication) printing for printers with a supported HP Jetdirect 3000w NFC/Wireless Accessory. This accessory is available as an option for HP LaserJet printers that include a hardware-integration pocket (HIP). Wireless Direct Print and NFC printing enable Wi-Fi capable (mobile) devices to make a wireless network connection directly to the printer without using a wireless router. The printer does not need to be connected to the network for this mobile walk-up printing to work. Use Wireless Direct Print to print wirelessly from the following devices: ●

PC and Mac devices using the HP ePrint Software

For more information on wireless printing, go to www.hp.com/go/wirelessprinting. NFC and Wireless Direct Print capabilities can be enabled or disabled from the printer control panel. 1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

Select On, and then select OK to enable wireless printing.

ENWW NOTE: In environments where more than one model of the same printer is installed, it might be helpful to provide each printer a unique Wireless Direct Name for easier printer identification for HP Wireless Direct printing. The Wireless network names, e.g., Wireless, WiFi Direct, etc. are available on the Information screen by selecting the Information icon, and then selecting the Network icon or the Wireless icon. Complete the following procedure to change the printer Wireless Direct name: 1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

Wireless Direct Name

Use the keypad to change the name in the Wireless Direct Name text field. Select OK.

HP ePrint via email Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from any email enabled device. To use HP ePrint, the printer must meet these requirements: ●

The printer must be connected to a wired or wireless network and have Internet access.

HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.

Follow this procedure to enable HP Web Services and register with HP Connected: NOTE:

The steps vary according to the type of control panel.

Keypad control panels: On the printer control panel, press the button, and then use the arrow keys menu. Press the OK button to open the menu and display the IP address or to select the Ethernet host name. Touchscreen control panels: On the printer control panel, touch the Network icon to display the IP address or host name.

button, and then select the

Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

Click the HP Web Services tab.

Enabling Web Services might take several minutes.

Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.

HP ePrint software The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable printer. This software makes it easy to find HP ePrint-enabled printers that are registered to your HP Connected account. The target HP printer can be located in the office or at locations across the globe. ●

Windows: After installing the software, open the Print option from within your application, and then select HP ePrint from the installed printers list. Click the Properties button to configure print options.

OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom left of the driver screen). Select HP ePrint.

For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or WAN) to products that support UPD PostScript®. Windows and OS X both support IPP printing to LAN or WAN network-connected products that support ePCL. Windows and OS X also both support printing PDF documents to public print locations and printing using HP ePrint via email through the cloud. Go to www.hp.com/go/eprintsoftware for drivers and information. NOTE: For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage. NOTE: The HP ePrint software is a PDF workflow utility for OS X, and is not technically a print driver. NOTE: HP ePrint Software does not support USB printing.

AirPrint Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running OS X 10.7 Lion and newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following mobile applications:

Select third-party applications

To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more information about using AirPrint and about which HP printers are compatible with AirPrint, go to www.hp.com/go/LaserJetMobilePrinting. NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier do not support USB connections.

Android embedded printing HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing. The printer must be connected to the same network (sub-net) as the Android device. The print solution is built into the many versions of the operating system. NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/LaserJetMobilePrinting.

ENWW Mobile printing

Print from the USB port Introduction This printer features easy-access USB printing, for quickly printing files without sending them from a computer. The printer accepts standard USB flash drives in the USB port near the control panel. It supports the following types of files: ●

Enable the USB port for printing The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the following methods to enable the port: Method one: Enable the USB port from the printer control-panel menus 1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

Print From USB Drive Settings

Enable Print From USB Drive

Select the Enabled option.

Method two: Enable the USB port from the HP Embedded Web server (network-connected printers only) NOTE: The steps vary according to the type of control panel.

button, and then select the

Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

Open the Copy/Print tab.

On the left side of the screen, click Retrieve from USB Setup.

Select the Enable Retrieve from USB check box.

Insert the USB flash drive into the easy-access USB port. NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull the cover straight out to remove it.

From the Home screen on the printer control panel, select Print.

Select Print from USB Drive.

Select Choose, and then select the name of the document to print. Select Select. NOTE:

ENWW The document might be in a folder. Open folders as necessary.

To adjust the number of copies, touch the number of copies field in the bottom-left corner of the screen. Use the keypad to enter the number of copies to print.

Print from the USB port

Printer security features

Energy-conservation settings

Install and configure

Download software and firmware updates

Find warranty and regulatory information

How to access the HP Embedded Web Server (EWS)

HP Embedded Web Server features

Introduction Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel. ●

View printer status information

Determine the remaining life for all supplies and order new ones

View and change tray configurations

View and change the printer control-panel menu configuration

View and print internal pages

Receive notification of printer and supplies events

View and change network configuration

The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the HP Embedded Web Server. When the printer is connected to the network, the HP Embedded Web Server is automatically available. NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.

How to access the HP Embedded Web Server (EWS) NOTE: The steps vary according to the type of control panel.

Chapter 5 Manage the printer

Keypad control panels: On the printer control panel, press the button, and then use the arrow keys to menu. Press the OK button to open the menu and display the IP address or host select the Ethernet name. Touchscreen control panels: On the printer control panel, touch the icon to display the IP address or host name.

button, and then select the Network

Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. To use the HP Embedded Web Server, the browser must meet the following requirements: Windows® 7 ●

Internet Explorer (version 8.x or greater)

Shows the printer status and shows the estimated life remaining of HP supplies. The page also shows the type and size of paper set for each tray. To change the default settings, click the Change Settings link.

Shows a summary of all jobs the printer has processed.

Shows the information found on the configuration page.

Supplies Status Page

Shows the status of the supplies for the printer.

Shows a list of all printer events and errors. Use the HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamicweb pages that help solve problems. These pages also show additional services available for the printer.

Shows a summary of the number of pages the printer has printed, grouped by size, type, and paper print path.

Shows the printer network name, address, and model information. To customize these entries, click the Device Information menu on the General tab.

Control Panel Snapshot

Shows an image of the current screen on the control panel display.

Upload a print-ready file from the computer to print. The printer uses the default print settings to print the file.

Printable Reports and Pages

Lists the internal reports and pages for the printer. Select one or more items to print or view.

Open Source Licenses

Shows a summary of the licenses for open source software programs that can be used with the printer.

General tab Table 5-2 HP Embedded Web Server General tab Menu

Setup email alerts for various printer and supplies events.

Control Panel Administration Menu

Shows the menu structure of the Administration menu on the control panel. NOTE: Configure settings on this screen, or the HP Embedded Web Server provides more advanced configuration options than are available through the Administration menu.

Configure how the printer recovers from jams and whether copy jobs initiated at the printer control panel take priority over print jobs.

Configure the printer to send automated emails regarding printer configuration and supplies to specific email addresses.

Add or customize a link to another website. This link displays in the footer area on all HP Embedded Web Server pages.

Chapter 5 Manage the printer

Name the printer and assign an asset number to it. Enter the name of the primary contact who will receive information about the printer.

Set the language in which to display the HP Embedded Web Server information.

Set the date and time or synchronize with a network time server.

Set or edit a wake time, sleep time, and sleep delay for the printer. Set a different schedule for each day of the week and for holidays. Set which interactions with the printer cause it to wake from sleep mode.

Create a backup file that contains printer and user data. If necessary, use this file to restore data to the printer.

Reset Factory Settings

Restore printer settings to the factory defaults.

Install third-party software packages that extend or modify the functionality of the printer.

Download and install printer firmware upgrade files.

Quota and Statistics Services

Provides connection information about third-party job-statistics services.

Print tab Table 5-3 HP Embedded Web Server Print tab Menu

Print from USB drive settings

Enable or disable the Print from USB Drive menu on the control panel.

Enable or disable the ability to store jobs in the printer memory. Configure job-storage options.

Permit or restrict color printing.

(Color printers only)

Specify permissions for individual users or for jobs that are sent from specific software programs.

PCL and PostScript Settings

Adjust the PCL and PostScript settings for all print jobs.

Advanced configuration with HP Embedded Web Server (EWS)

Configure the print quality settings, including the following: ●

Configure how the printer reacts when supplies reach a Very Low state.

Configure settings for paper trays.

Select from a variety of reports and tests to help solve problems with the printer.

Link to HP cloud-based online help to assist in troubleshooting printing issues.

Retrieve Diagnostic Data

Export printer information to a file that can be useful for detailed problem analysis.

NOTE: This item is available only if an administrator password is set from the Security tab. Calibration/Cleaning (Color printers only)

Enable the automatic cleaning feature, create and print the cleaning page, and select an option to calibrate the printer immediately.

Download and install printer firmware upgrade files.

Restore Factory Settings

Restore printer settings to factory defaults.

Chapter 5 Manage the printer

ENWW Security tab Table 5-5 HP Embedded Web Server Security tab Menu

Settings for general security, including the following: ●

Configure an administrator password to restrict access to certain features on the printer.

Set PJL password for processing PJL commands.

Set file system access and firmware upgrade security.

Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from a computer.

View the status of all security settings.

Enable administrator account settings.

Configure access to printer functions for specific individuals or groups, and select the method individuals use to sign in to the printer.

Configure and manage the internal hard drive for the printer. Configure settings for jobs that are stored on the printer hard drive.

Certificate Management

Install and manage security certificates for access to the printer and the network.

Web Service Security

Allow resources on this printer to be accessed by web pages from different domains. If no sites are added to the list, then all sites are trusted.

Verify that the security functions are running according to expected system parameters.

Connect this printer to HP Connected on the web by enabling HP Web Services.

Configure a proxy server if there are issues enabling HP Web Services or connecting the printer to the Internet.

Access solutions that extend the capabilities of the printer

Networking tab Use the Networking tab to configure and secure network settings for the printer when it is connected to an IPbased network. This tab does not display if the printer is connected to other types of networks. Table 5-7 HP Embedded Web Server Networking tab Menu

Configure Wireless Direct settings for printers that include embedded Wireless Direct printing or that have a wireless accessory installed. NOTE:

Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server model.

Configure general printing protocols and services supported by the print server. The available options depend on the print server model, but can include firmware update, LPD queues, USB settings, support information, and refresh rate.

Enable, set up, or disable network printing from Apple supported printers.

Change the language displayed by the HP Embedded Web Server. This page displays if the web pages support multiple languages. Optionally, select supported languages through language-preference settings in the browser.

Set up Google Cloud Print options.

Configure proxy settings.

View and restore current security settings to factory-default values. Configure security settings using the Security Configuration Wizard. NOTE: Do not use the Security Configuration Wizard to configure security settings using network-management applications, such as HP Web Jetadmin.

Control configuration management and use of this printer, including the following: ●

Set or change the administrator password to control access to configuration parameters.

Request, install, and manage digital certificates on the HP Jetdirect print server.

Limit host access to this printer through an Access Control List (ACL) (for selected print servers on IPv4 networks only).

Secure Communication

Configure security settings.

Configure and manage security protocols for this printer, including the following:

Chapter 5 Manage the printer

Set the security management level for the HP Embedded Web Server, and control traffic over HTTP and HTTPS.

Configure the SNMP (Simple Network Management Protocol) operation. Enable or disable the SNMP v1/v2c or SNMP v3 agents on the print server.

Control access through protocols that may not be secure, such as printing protocols, print services, discovery protocols, name resolution services, and configurationmanagement protocols.

Configure 802.1X authentication settings on the Jetdirect print server as required for client authentication on the network, and reset the 802.1X authentication settings to factorydefault values. CAUTION: When changing the 802.1X authentication settings; the printer might lose its connection. To reconnect, it might be necessary to reset the print server to a factorydefault state and reinstall the printer.

View or configure a Firewall policy or an IPsec/Firewall policy.

Enable or disable the HP Device Announcement Agent, set the configuration server, and configure mutual authentication using certificates.

Diagnostics Network Statistics

Display network statistics that are collected and stored on the HP Jetdirect print server.

View a list of network-configuration settings on the HP Jetdirect print server for each protocol.

View the HP Jetdirect configuration page, which contains status and configuration information.

Other Links list NOTE: Configure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links menu on the General tab. The following are the default links. Table 5-8 HP Embedded Web Server Other Links list

Connect to the support site for the printer to search for help on various topics.

Connect to the HP SureSupply website for information on purchasing original HP supplies, such as toner cartridges and paper.

Connect to the HP website to find solutions to printer problems.

View or change network settings

Rename the printer on a network

Link speed and duplex settings

Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.

View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings. NOTE: The steps vary according to the type of control panel.

Chapter 5 Manage the printer

button, and then select the

Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

Click the Networking tab to obtain network information. Change settings as needed.

Rename the printer on a network To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web Server. 1.

Open the HP Embedded Web Server (EWS): NOTE:

The steps vary according to the type of control panel.

button, and then select the

Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

On the Device Information page, the default printer name is in the Device Name field. You can change this name to uniquely identify this printer.

Completing the other fields on this page is optional.

Click the Apply button to save the changes.

Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway. 1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus: ●

Using the numeric keyboard, enter the correct digits for the field, and then press or touch the OK button. Repeat the process for each field, and then select Save.

Manually configure IPv6 TCP/IP parameters from the control panel Use the control-panel Settings menus to manually set an IPv6 address. 1.

From the Home screen on the printer control panel, open the Settings menu.

To enable manual configuration, open the following menus: ●

Select Enable, and then select On.

To configure the address, open the Address menu, and then touch the field to open a keypad.

Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.

Chapter 5 Manage the printer

ENWW The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the printer from communicating with other network devices. To make changes, use the printer control panel. NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway, router, or computer). NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only when the printer is idle. 1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

Select one of the following options: ●

Auto: The print server automatically configures itself for the highest link speed and communication mode allowed on the network.

100TX Full: 100 Mbps, full-duplex operation

Select Save. The printer turns off and then on.

Configure IP network settings

Printer security features Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components. ●

Security statements The printer supports security standards and recommended protocols that help you keep the printer secure, protect critical information on your network, and simplify the way you monitor and maintain the printer.

IP Security IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the printer. IPsec provides host-to-host authentication, data integrity, and encryption of network communications. For printers that are connected to the network and have an HP Jetdirect print server, you can configure IPsec by using the Networking tab in the HP Embedded Web Server.

Assign an administrator password Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings. 1.

Open the HP Embedded Web Server (EWS): NOTE:

The steps vary according to the type of control panel.

Chapter 5 Manage the printer

button, and then select the

Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2.

Click the Security tab.

In the area labeled Set the Local Administrator Password, enter the name to associate with the password in the Username field.

Enter the password in the New Password field, and then enter it again in the Verify Password field. NOTE:

To change an existing password, first enter the existing password in the Old Password field.

Click the Apply button. NOTE: Make note of the password and store it in a safe place. The administrator password cannot be recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the assistance required to completely reset the printer.

Some features on the printer control panel can be secured so that unauthorized people cannot use them. When a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting for a prompt by selecting Sign In from the printer control panel. Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the network administrator for this printer if you have questions about which credentials to use. 1.

Keypad control panels: Press the Sign In

Touchscreen control panels: From the Home screen on the printer control panel, select Sign In. 2.

Follow the prompts to enter the credentials.

NOTE: To maintain security for the printer, press or touch the Sign Out the printer.

button when you have finished using

Encryption support: HP High Performance Secure Hard Disks The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile timesaving features and robust functionality. Use the Security menu in the HP Embedded Web Server to configure the disk.

ENWW Printer security features

Lock the formatter The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone from removing valuable components from it.

Chapter 5 Manage the printer

ENWW Energy-conservation settings Introduction ●

Print with EconoMode

Set the sleep timer and configure the printer to use 1 watt or less of power

Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE:

If this option is not available in the print driver, set it using the printer control panel.

Configure EconoMode from the print driver 1.

From the software program, select the Print option.

Select the printer, and then click the Properties or Preferences button.

Click the Paper/Quality tab.

Click the EconoMode check box to enable the feature, and then click OK.

Configure EconoMode from the printer control panel 1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

Select On or Off to enable or disable the feature.

Set the sleep timer and configure the printer to use 1 watt or less of power The sleep settings affect how much power the printer uses, the wake/sleep time, how quickly the printer enters sleep mode, and how quickly the printer wakes up from sleep mode. To configure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after Inactivity and Auto Off after sleep settings.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

Energy-conservation settings

Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep mode. Enter the appropriate time period. NOTE: The sleep-mode default time is 0 minutes. Zero (0) indicates that the printer will go to sleep in less than 1 minute.

Select Auto Off after sleep to put the printer into a deeper power save mode after a period of sleep. Enter the appropriate time period. NOTE: By default, the printer will wake from Auto Off in response to any activity other than USB or Wi-Fi, but can be set to wake only to the power button.

Select Done to save the settings.

Chapter 5 Manage the printer

ENWW HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp.com/go/webjetadmin for more information.

ENWW HP Web Jetadmin

Software and firmware updates HP regularly updates features that are available in the printer firmware. To take advantage of the most current features, update the printer firmware. Download the most recent firmware update file from the Web: Go to www.hp.com/support/ljM607, www.hp.com/support/ljM608, or www.hp.com/support/ljM609. Click Drivers & Software.

Chapter 5 Manage the printer

Control panel help system

Restore factory settings

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel

Printer does not pick up paper or misfeeds

Improve print quality

Solve wired network problems

Solve wireless network problems

Install and configure

Download software and firmware updates

Find warranty and regulatory information

Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready

Country/region phone numbers are on the flyer that was in the box with the printer or at support.hp.com.

Get 24-hour Internet support, and download software utilities and drivers

www.hp.com/support/ljM607, www.hp.com/support/ljM608, or www.hp.com/support/ljM609

Order additional HP service or maintenance agreements

www.hp.com/go/carepack

Chapter 6 Solve problems

ENWW Control panel help system The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen.

For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that show specific procedures, such as clearing paper jams. If the printer alerts of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem.

ENWW Control panel help system

Restore factory settings Introduction Use one of the following methods to restore the printer to the original settings from the factory. NOTE: Restoring factory settings sets most of the printer settings to their factory defaults. However, some settings are not changed, such as language, date, time, and some network configuration settings.

Method one: Restore factory settings from the printer control panel 1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

Select Reset. A verification message advises that completing the reset function might result in loss of data.

Select Reset to complete the process.

NOTE: The printer restarts automatically after the reset operation completes.

Method two: Restore factory settings from the HP Embedded Web Server (networkconnected printers only) NOTE: The steps vary according to the type of control panel.

100 Chapter 6 Solve problems

button, and then select the

Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

Open the General tab.

On the left side of the screen, click Reset Factory Settings.

Restore factory settings 101

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable. Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has ended.

Change the “Very Low” settings You can change the way the printer reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new toner cartridge. 1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

Black Cartridge or Color Cartridges

Select one of the following options: ●

Select the Stop option to set the printer to stop printing when the cartridge reaches the Very Low threshold.

Select the Prompt to continue option to set the printer to stop printing when the cartridge reaches the Very Low threshold. You can acknowledge the prompt or replace the cartridge to resume printing.

Select the Continue option to set the printer to alert you that the cartridge is very low, and to continue printing beyond the Very Low setting without interaction. This can result in unsatisfactory print quality.

Order supplies Order supplies and paper

www.hp.com/go/suresupply

Order through service or support providers

Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS)

To access, in a supported web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply website, which provides options for purchasing Original HP supplies.

102 Chapter 6 Solve problems

ENWW Printer does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. ●

The printer does not pick up paper

The printer picks up multiple sheets of paper

The printer does not pick up paper If the printer does not pick up paper from the tray, try these solutions.

Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain inside the printer.

Load the tray with the correct size of paper for the job.

Make sure the paper size and type are set correctly on the printer control panel.

Printer does not pick up paper or misfeeds 103

Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 6-1 Size markings for Tray 1 or the multipurpose tray

Figure 6-2 Size markings for cassette trays

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Verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack. In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this happens, remove the paper from the tray, and flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray. Figure 6-3 Technique for flexing the paper stack

Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue.

The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water. Use distilled water, if it is available. CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth in water and wring it out before cleaning the rollers. The following image shows examples of the roller location for various printers. Figure 6-4 Roller locations for Tray 1 or the multipurpose tray

The printer picks up multiple sheets of paper If the printer picks up multiple sheets of paper from the tray, try these solutions. 1.

ENWW Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray.

Printer does not pick up paper or misfeeds 105

NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray. Figure 6-5 Technique for flexing the paper stack

Use only paper that meets HP specifications for this printer.

Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack. In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this happens, remove the paper from the tray, and flex the stack as described above.

Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

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Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer. Figure 6-6 Stack-height markings

Figure 6-7 Tab for the paper stack

ENWW Printer does not pick up paper or misfeeds 107

Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 6-8 Size markings for Tray 1 or the multipurpose tray

Figure 6-9 Size markings for cassette trays

Make sure the printing environment is within recommended specifications.

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ENWW Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer. ●

Auto-navigation for clearing paper jams

Experiencing frequent or recurring paper jams?

Clear paper jams in Tray 1

Clear paper jams in Trays 2, 3, 4, or 5

Clear paper jams in the 2,100-sheet high-capacity input tray

Clear paper jams in the rear door and fuser area

Clear paper jams in the output bin

Clear paper jams in the duplexer

Clear paper jams in the envelope feeder

Clear paper jams in the HP Stapling Mailbox accessory

Paper jam locations 1 2 3

Clear paper jams 109

Duplexer and fuser Envelope feeder (not shown)

Auto-navigation for clearing paper jams The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel. When you complete a step, the printer displays instructions for the next step until you have completed all steps in the procedure.

Experiencing frequent or recurring paper jams? To reduce the number of paper jams, try these solutions. NOTE: To see a video that demonstrates how to load paper in a way that reduces the number of paper jams, click here. 1.

Use only paper that meets HP specifications for this printer.

Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

Use paper that has not previously been printed or copied on.

Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.

Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it.

Make sure that the tray is fully inserted in the printer.

If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time.

Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the paper type and size.

Make sure the printing environment is within recommended specifications.

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ENWW Clear paper jams in Tray 1 The following information describes how to clear a paper jam in Tray 1. When a jam occurs, the control panel displays the following message and an animation that assists in clearing the jam. ●

13.A1.XX Jam in Tray 1

If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out.

Pull Tray 2 out of the printer.

Lower the jam plate in the Tray 2 opening.

Pull any jammed paper straight out.

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Raise the jam plate back into position.

Install Tray 2 in the printer.

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Clear paper jams in Trays 2, 3, 4, or 5 The following information describes how to clear a paper jam in Trays 2, 3, 4, or 5. When a jam occurs, the control panel displays one of the following messages and an animation that assists in clearing the jam. ●

13.A5.XX Jam in Tray 5

NOTE: The following procedure shows Tray 2. The method to clear jams in Trays 3, 4, and 5 is the same. 1.

Pull the tray completely out of the printer by pulling and lifting it up slightly.

Remove any jammed or damaged sheets of paper.

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Reinsert and close the tray.

Remove any jammed paper.

ENWW Clear paper jams 115

Remove the fuser by grabbing the two side latches and pulling the fuser straight out of the printer. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.

Remove any jammed paper from the fuser opening.

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Reinstall the fuser.

Clear paper jams in the 2,100-sheet high-capacity input tray The following information describes how to clear a paper jam in the 2,100-sheet high-capacity tray. When a jam occurs, the control panel displays one of the following messages and an animation that assists in clearing the jam.

13.AY.XX Jam in Tray Y, where Y equals the tray number assigned to the HCI

13.FF.EE Door Open Jam

Clear paper jams 117

Open the 2,100-sheet high-capacity input tray.

Remove and discard any damaged sheets.

Remove the paper from the tray.

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If jammed paper is in the feed area, pull it down to remove it.

Load full reams of paper into the HCI. The tray holds 2,100 sheets of paper. NOTE: For best results, load full reams of paper. Avoid dividing reams into smaller sections.

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Clear paper jams in the rear door and fuser area Use the following procedure to clear paper jams in the rear door and fuser area. When a jam occurs, the control panel displays one of the following messages and an animation that assists in clearing the jam. ●

13.B2.XX Jam in <cover or door>

13.B9.XX Jam in Fuser

The fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams.

Remove any jammed paper.

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Remove any jammed paper from the fuser opening.

ENWW Clear paper jams 121

Reinstall the fuser.

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ENWW Clear paper jams in the output bin The following information describes how to clear a paper jam in the output bin. When a jam occurs, the control panel displays the following message and an animation that assists in clearing the jam. ● 1.

13.E1.XX Jam at Standard Output Bin

If paper is visible in the output bin, grasp the leading edge and remove it.

Clear paper jams in the duplexer Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

13.B2.XX Jam in <cover or door>

ENWW Clear paper jams 123

Remove any jammed paper.

Clear paper jams in the envelope feeder Use the following procedure to clear jams in the envelope feeder. When a jam occurs, the control panel displays one of the following messages and an animation that assists in clearing the jam. ●

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Pull the tray completely out of the printer by pulling and lifting it up slightly.

Remove any jammed or damaged envelopes from the tray.

ENWW Clear paper jams 125

Remove any envelopes from the feed rollers inside the printer.

Reinsert and close the tray.

Clear paper jams in the HP Stapling Mailbox accessory The following information describes how to clear a paper jam in the HP Stapling Mailbox. When a jam occurs, the control panel displays an animation that assists in clearing the jam. ●

13.E1.XX Jam at Standard Output Bin 13.70.XX MBM Jam

Remove any jammed paper from the HP Stapling Mailbox output bins.

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Open the jam-access door on the back side of the stapler/stacker. If jammed paper is visible inside the jam-access door, pull it straight up to remove it.

Close the HP Stapling Mailbox jam access door.

Clear staple jams The following information describes how to clear a staple jam in the HP Stapling Mailbox. When a jam occurs, the control panel displays an animation that assists in clearing the jam. ● 1.

13.8X.XX – Stapler/Stacker Jam

Open the stapler door.

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Pull the colored handle on the staple cartridge, and then pull the staple cartridge straight out.

Lift up on the small lever at the back of the staple cartridge.

Remove the jammed staples.

Close the lever at the back of the staple cartridge. Be sure that it snaps into place.

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Insert the staple cartridge into the stapler and push the colored handle until it snaps into place.

Close the stapler door.

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Improve print quality Introduction ●

Print from a different software program

Check the paper-type setting for the print job

Check toner-cartridge status

Print a cleaning page

Visually inspect the toner cartridge

Check paper and the printing environment

Try a different print driver

Adjust print density

If the printer is having print-quality problems, try the following solutions in the order presented to resolve the issue.

Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing.

Check the paper-type setting for the print job Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.

Check the paper type setting (Windows) 1.

From the software program, select the Print option.

Select the printer, and then click the Properties or Preferences button.

Click the Paper/Quality tab.

From the Paper Type drop-down list, click the More... option.

Expand the list of Type is: options.

Expand the category of paper types that best describes your paper.

Select the option for the type of paper you are using, and click the OK button.

Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

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ENWW Check the paper type setting (OS X) 1.

Select a type from the Media Type drop-down list.

Click the Print button.

Check toner-cartridge status Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of other replaceable maintenance parts. 1.

Print the supplies status page a.

From the Home screen on the printer control panel, open the Reports menu.

Open the Configuration/Status Pages menu.

Select Supplies Status Page, and then select Print to print the page.

Check supplies status a.

Look at the supplies status report to check the percent of life remaining for the toner cartridges and if applicable, the status of other replaceable maintenance parts. Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The supplies status page indicates when a supply level is very low. After an HP supply has reached the very low threshold, HP’s premium protection warranty on that supply has ended. The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable. Consider having a replacement available to install when print quality is no longer acceptable. If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the supplies status page lists the genuine HP part numbers.

Check to see if you are using a genuine HP cartridge. A genuine HP toner cartridge has the words “HP” or “Hewlett-Packard” on it, or has the HP logo on it. For more information on identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.

Print a cleaning page During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks. Follow these steps to clean the printer's paper path.

From the Home screen on the printer control panel, open the Support Tools menu.

Open the following menus:

Improve print quality 131

Calibration/Cleaning

Select Print to print the page. A Cleaning... message displays on the printer control panel. The cleaning process takes a few minutes to complete. Do not turn the printer off until the cleaning process has finished. When it is finished, discard the printed page.

Visually inspect the toner cartridge Follow these steps to inspect each toner cartridge. 1.

Remove the toner cartridges from the printer, and verify that the sealing tape has been removed.

Check the memory chip for damage.

Examine the surface of the green imaging drum. CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems.

If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge.

Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.

Check paper and the printing environment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ●

Always use a paper type and weight that this printer supports.

Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges.

Use paper that has not been previously printed on.

Use paper that does not contain metallic material, such as glitter.

Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers.

Use paper that is not too rough. Using smoother paper generally results in better print quality.

Step two: Check the environment The environment can directly affect print quality and is a common cause for print-quality or paper-feeding issues. Try the following solutions: ●

Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.

Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.

Do not place the printer in a confined space, such as a cabinet.

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Place the printer on a sturdy, level surface.

Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides, including the top.

Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside the printer.

Step three: Set the individual tray alignment Follow these steps when text or images are not centered or aligned correctly on the printed page when printing from specific trays. 1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus: ●

Select the tray to adjust.

Select Print Test Page, and then follow the instructions on the printed pages.

Select Print Test Page again to verify the results, and then make further adjustments if necessary.

Select Done to save the settings

Try a different print driver Try a different print driver when printing from a software program and the printed pages have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts. Download any of the following drivers from the HP Web site: www.hp.com/support/ljM607, www.hp.com/ support/ljM608, or www.hp.com/support/ljM609. HP PCL.6 driver

Provided as the default driver on the printer CD. This driver is automatically installed unless you select a different one.

Recommended for all Windows environments

Provides the overall best speed, print quality, and printer-feature support for most users

Developed to align with the Windows Graphic Device Interface (GDI) for the best speed in Windows environments

Might not be fully compatible with third-party and custom software programs that are based on PCL 5

Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programs

Provides support for printing from postscript emulation needs, or for postscript flash font support

HP PCL 6 driver HP PCL-6 driver

Recommended for general office printing in Windows environments

Compatible with previous PCL versions and older HP LaserJet printers

The best choice for printing from third-party or custom software programs

The best choice when operating with mixed environments, which require the printer to be set to PCL 5 (UNIX, Linux, mainframe)

Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models

Preferred when printing to multiple printer models from a mobile Windows computer

Recommended for printing in all Windows environments

Provides the overall best speed, print quality, and printer feature support for most users

Developed to align with Windows Graphic Device Interface (GDI) for best speed in Windows environments

Might not be fully compatible with third-party and custom software programs that are based on PCL 5

Check the EconoMode settings HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP Embedded Web Server. Follow these steps if the entire page is too dark or too light. 1.

From the software program, select the Print option.

Select the printer, and then click the Properties or Preferences button.

Click the Paper/Quality tab, and locate the Print Quality area.

If the entire page is too dark, use these settings: ●

Select the 600 dpi option.

Select the EconoMode check box to enable it.

If the entire page is too light, use these settings:

Clear the EconoMode check box to disable it.

Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to print the job.

Adjust print density Complete the following steps to adjust the print density.

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From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

Move the slider toward either Less or More to the desired density setting.

Table 6-5 Black page on page 139

Table 6-6 Banding defects on page 140

Table 6-7 Streak defects on page 140

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ENWW Table 6-1 Image defects table quick reference (continued) Table 6-8 Fixing/fuser defects on page 141

Table 6-9 Image placement defects on page 141

Table 6-10 Color plane registrations defects (color models only) on page 142

Table 6-11 Output defects on page 142

Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a starting point for solving image defect issues. 1.

Reprint the document. Print quality defects can be intermittent in nature or can go away completely with continued printing.

Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed the rated life), replace the cartridge.

Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using a different ream of media or a different tray. Try using a different print mode.

Make sure that the printer is within the supported operating temperature/humidity range.

Make sure that the paper type, size, and weight are supported by the printer. See the printer support page at support.hp.com for a list of the supported paper sizes and types for the printer.

The term “fusing” refers to the part of the printing process where toner is affixed to paper.

The following examples depict letter-size paper that has passed through the printer short-edge first.

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The printed content on the entire page is light or faded.

Remove the cartridge, and then shake it to redistribute the toner.

Mono models only: Make sure that the Economode setting is disabled both at the printer control panel and in the print driver.

Make sure that the cartridge is installed correctly.

Print a Supply status page and check for life and usage of the cartridge.

Replace the cartridge.

If the problem persists, go to support.hp.com.

Make sure that the paper in the trays has not already been run through the printer.

Use a different paper type.

Reprint the document.

Mono models only: From the Home screen on the printer control panel, go to the Adjust Toner Density menu, and then adjust the toner density to a lower level.

Make sure that the printer is in within the supported operating temperature and humidity range.

Replace the cartridge.

If the problem persists, go to support.hp.com.

The image or text is darker than expected.

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ENWW Table 6-4 Blank page — No print Description

The page is completely blank and contains no printed content.

Make sure that the cartridge is genuine HP cartridges.

Make sure that the cartridge is installed correctly.

Print with a different cartridge.

Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type.

If the problem persists, go to support.hp.com.

Visually inspect the cartridge to check for damage.

Make sure that the cartridge is installed correctly.

Replace the cartridge

If the problem persists, go to support.hp.com.

The entire printed page is black.

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Table 6-6 Banding defects Description

Repetitive wide-pitch banding and Impulse bands: Dark or light lines which repeat down the length of the page. They might be sharp or soft in nature. The defect displays only in areas of fill, not in text or sections with no printed content.

Reprint the document.

Try printing from another tray.

Replace the cartridge.

Use a different paper type.

Enterprise models only: From the Home screen on the printer control panel, go to the Adjust Paper Types menu, and then choose a print mode that is designed for a slightly heavier media than what you are using. This slows the print speed and might improve the print quality.

If the problem persists, go to support.hp.com.

Table 6-7 Streak defects Description

Light vertical streaks:

Reprint the document.

Light streaks that usually span the length of the page. The defect displays only in areas of fill, not in text or sections with no printed content.

Remove the cartridge, and then shake it to redistribute the toner.

If the problem persists, go to support.hp.com.

NOTE: Both light and dark vertical streaks can occur when the printing environment is outside the specified range for temperature or humidity. Refer to your printer's environmental specifications for allowable temperature and humidity levels. Dark vertical streaks and ITB cleaning streaks (color models only): Dark lines which occur down the length of the page. The defect might occur anywhere on the page, in areas of fill or in sections with no printed content.

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Reprint the document.

Remove the cartridge, and then shake it to redistribute the toner.

Print a cleaning page.

Check the toner level in the cartridge.

If the problem persists, go to support.hp.com.

ENWW Table 6-8 Fixing/fuser defects Description

Hot fuser offset (shadow):

Reprint the document.

Slight shadows, or offsets, of the image repeated down the page. The repeated image might fade with each recurrence.

Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type.

If the problem persists, go to support.hp.com.

Toner rubs off along either edge of page. This defect is more common at the edges of high-coverage jobs and on light media types but can occur anywhere on the page.

Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a heavier paper type.

Enterprise models only: From the printer control panel, go to the Edgeto-Edge menu and then select Normal. Reprint the document.

Enterprise models only: From the printer control panel, select Auto Include Margins and then reprint the document.

If the problem persists, go to support.hp.com.

Table 6-9 Image placement defects Description

The image is not centered, or is skewed on the page. The defect occurs when the paper is not positioned properly as it is pulled from the tray and moves through the paper path.

Remove the paper and then reload the tray. Make sure that all the paper edges are even on all sides.

Make sure that the top of the paper stack is below the tray full indicator. Do not overfill the tray.

Make sure that the paper guides are adjusted to the correct size for the paper. Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray.

If the problem persists, go to support.hp.com.

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Table 6-10 Color plane registrations defects (color models only) Description

Color plane registrations:

Reprint the document.

One or more color of the planes is not aligned with the other color planes. The primary error will typically occur with yellow.

From the printer control panel, calibrate the printer.

If a cartridge has reached a Very Low state or the printed output is severely faded, replace the cartridge.

From the printer control panel use the Restore Calibration feature to reset the printer's calibration settings to the factory defaults.

If the problem persists, go to support.hp.com.

Table 6-11 Output defects Description

Printed paper has curled edges. The curled edge can be along the short or long side of the paper. Two types of curl are possible:

Positive curl: From the printer control panel, select a heavier paper type. The heavier paper type creates a higher temperature for printing.

Positive curl: The paper curls toward the printed side. The defect occurs in dry environments or when printing high coverage pages. Negative curl: The paper curls away from the printed side. The defect occurs in high-humidity environments or when printing low coverage pages.

Negative curl: From the printer control panel, select a lighter paper type. The lighter paper type creates a lower temperature for printing. Try storing the paper in a dry environment prior or use freshly opened paper. 3.

Print in duplex mode.

If the problem persists, go to support.hp.com.

The paper does not stack well in the output tray. The stack might be uneven, skewed, or the pages might be pushed out of the tray and onto the floor. Any of the following conditions can cause this defect:

Extend the output bin extension.

If the defect is caused by extreme paper curl, complete the troubleshooting steps for Output curl.

Use a different paper type.

The paper in the tray is wrinkled or deformed

Use freshly opened paper.

The paper is a non-standard paper type, such as envelopes

Remove the paper from the output tray before the tray gets too full.

The output tray is too full

If the problem persists, go to support.hp.com.

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ENWW Solve wired network problems Introduction Certain types of problems can indicate there is a network communication problem. These problems include the following issues: ●

The periodic loss of ability to communicate with the printer

The printer cannot be found during driver installation

A periodic failure to print

Check the following items to verify that the printer is communicating with the network. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that is listed on this page. ●

Poor physical connection

The computer is using the incorrect IP address for the printer

The computer is unable to communicate with the printer

The printer is using incorrect link and duplex settings for the network

New software programs might be causing compatibility problems

The computer or workstation might be set up incorrectly

The printer is disabled, or other network settings are incorrect

NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.

Poor physical connection 1.

Verify that the printer is attached to the correct network port using a cable of the correct length.

Verify that cable connections are secure.

Look at the network port connection on the back of the printer, and verify that the amber activity light flashes indicating network traffic, and the green link-status light is continuously lit indicating a network link.

If the problem continues, try a different cable or port on the hub.

The computer is using the incorrect IP address for the printer

Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is selected. The printer IP address is listed on the printer configuration page.

If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes.

If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP address.

If the IP address is correct, delete the printer and then add it again.

Solve wired network problems 143

The computer is unable to communicate with the printer 1.

Test network communication by pinging the network. a.

Open a command-line prompt on your computer. ●

For Windows, click Start, click Run, type cmd, and then press Enter.

For OS X, go to Applications, then Utilities, and open Terminal.

Type ping followed by the IP address for your printer.

If the window displays round-trip times, the network is working.

If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network.

The printer is using incorrect link and duplex settings for the network HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you must also change them for your network.

New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver.

The computer or workstation might be set up incorrectly 1.

Check the network drivers, print drivers, and the network redirection settings.

Verify that the operating system is configured correctly.

The printer is disabled, or other network settings are incorrect 1.

Review the configuration page to check the status of the network protocol. Enable it if necessary.

Reconfigure the network settings if necessary.

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ENWW Solve wireless network problems ●

Wireless connectivity checklist

The printer does not print after the wireless configuration completes

The printer does not print, and the computer has a third-party firewall installed

The wireless connection does not work after moving the wireless router or printer

Cannot connect more computers to the wireless printer

The wireless printer loses communication when connected to a VPN

The network does not appear in the wireless networks list

The wireless network is not functioning

Reduce interference on a wireless network

Introduction Use the troubleshooting information to help resolve issues. NOTE: To determine whether HP NFC and Wireless Print Direct printing are enabled on your printer, print a configuration page from the printer control panel

Wireless connectivity checklist

Verify that the network cable is not connected.

Verify that the printer and the wireless router are turned on and have power. Also make sure that the wireless radio in the printer is turned on.

Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If you are not sure the SSID is correct, run the wireless setup again.

With secured networks, verify that the security information is correct. If the security information is incorrect, run the wireless setup again.

If the wireless network is working correctly, try accessing other computers on the wireless network. If the network has Internet access, try connecting to the Internet over a wireless connection.

Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access point (on networks using WPA security).

Verify that the printer is within the range of the wireless network. For most networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router).

Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not separate the printer and wireless access point.

Verify that the printer is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices.

Solve wireless network problems 145

Verify that the print driver is installed on the computer.

Verify that you have selected the correct printer port.

Verify that the computer and printer connect to the same wireless network.

For OS X, verify that the wireless router supports Bonjour.

The printer does not print after the wireless configuration completes 1.

Make sure that the printer is turned on and in the ready state.

Turn off any third-party firewalls on your computer.

Make sure that the wireless network is working correctly.

Make sure that your computer is working correctly. If necessary, restart the computer.

Verify that you can open the printer HP Embedded Web Server from a computer on the network.

The printer does not print, and the computer has a third-party firewall installed 1.

Update the firewall with the most recent update available from the manufacturer.

If programs request firewall access when you install the printer or try to print, make sure you allow the programs to run.

Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable the firewall when you have completed the wireless installation.

The wireless connection does not work after moving the wireless router or printer 1.

Make sure that the router or printer connects to the same network that your computer connects to.

Print a configuration page.

Compare the service set identifier (SSID) on the configuration page to the SSID in the printer configuration for the computer.

If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the printer.

Cannot connect more computers to the wireless printer 1.

Make sure that the other computers are within the wireless range and that no obstacles block the signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.

Make sure that the printer is turned on and in the ready state.

Make sure there are not more than 5 concurrent Wireless Print Direct users.

Turn off any third-party firewalls on your computer.

Make sure that the wireless network is working correctly.

Make sure that your computer is working correctly. If necessary, restart the computer.

146 Chapter 6 Solve problems

ENWW The wireless printer loses communication when connected to a VPN ●

Typically, you cannot connect to a VPN and other networks at the same time.

The network does not appear in the wireless networks list ●

Make sure the wireless router is turned on and has power.

The network might be hidden. However, you can still connect to a hidden network.

The wireless network is not functioning 1.

Make sure that the network cable is not connected.

To verify if the network has lost communication, try connecting other devices to the network.

Test network communication by pinging the network. a.

Open a command-line prompt on your computer. ●

For Windows, click Start, click Run, type cmd, and then press Enter.

For OS X, go to Applications, then Utilities, and open Terminal.

Type ping followed by the router IP address.

If the window displays round-trip times, the network is working.

Make sure that the router or printer connects to the same network that the computer connects to. a.

Print a configuration page.

Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer.

If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the printer.

Reduce interference on a wireless network The following tips can reduce interference in a wireless network:

Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals.

Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength.

Position the wireless router in a central location in line of sight with the wireless printers on the network.

Solve wireless network problems 147

148 Chapter 6 Solve problems

Symbols/Numerics 2,100-sheet high-capacity input tray loading 33 A accessories ordering 42 acoustic specifications 16 AirPrint 72 alternative letterhead mode Android devices printing from 73

B bins, output locating 2 Bonjour identifying 78 browser requirements HP embedded Web Server 78 C cartridge replacing 51 cartridge policy 44 cartridge protection 47 cartridges order numbers 51 replacing staple 55 checklist wireless connectivity 145 cleaning paper path 131 control panel help 99 locating 2 locating features 5, 7 copying resolution 10

customer support online 98 D default gateway, setting 88 deleting stored jobs 69 dimensions, printer 14 document feeder capacity 10 locating 2 double-sided printing Mac 63 Windows 60 drivers, supported 11 duplex printing Mac 63 duplex printing (double-sided) settings (Windows) 60 Windows 60 duplexer clearing jams 123 duplexing manually (Mac) 63 manually (Windows) 60 E easy-access USB printing 74 EconoMode setting 134 electrical specifications 16 Embedded Web Server changing network settings 86 changing printer name 87 opening 86, 87 Embedded Web Server (EWS) assigning passwords 90 features 78 network connection 78 energy use, optimizing 93

envelope feeder clearing jams 124 envelopes orientation 22 envelopes, loading 35 Ethernet (RJ-45) locating 4 Explorer, versions supported HP Embedded Web Server

F fax port locating 4 FIH (foreign interface harness) locating 4 foreign interface harness (FIH) locating 4 formatter locating 3 fuser clearing jams 120 G gateway, setting default 88 general configuration HP Embedded Web Server 80 genuine HP cartridges 44 H hard disks encrypted 91 hardware integration pocket (HIP) locating 2 Help button locating 5, 7 help, control panel 99 Hi-Speed USB 2.0 printing port locating 4

HIP (hardware integration pocket) locating 2 Home button locating 5, 7 HP Customer Care 98 HP Embedded Web Server changing network settings 86 changing printer name 87 general configuration 80 HP Web Services 83 information pages 80 network settings 83 opening 86, 87 other links list 85 print settings 81 security settings 83 troubleshooting tools 82 HP Embedded Web Server (EWS) features 78 network connection 78 HP ePrint 71 HP ePrint software 72 HP Stapling Mailbox clear jams 126 HP Web Jetadmin 95 HP Web Services enabling 83 I image quality issues examples and solutions 136 information pages HP Embedded Web Server 80 interface ports locating 4 Internet Explorer, versions supported HP Embedded Web Server 78 IP Security 90 IPsec 90 IPv4 address 88 IPv6 address 88 J jams 2,100-sheet high-capacity input tray (Tray 6) 117 auto-navigation 110 causes of 110 duplexer 123 envelope feeder 124

fuser 120 HP Stapling Mailbox 126 output bin 123 rear door 120 staples in the stapling mailbox accessory 127 Tray 1 111 Tray 2, 3, and 4 114 jams, paper locations 109 Jetadmin, HP Web 95 jobs, stored creating (Windows) 66 deleting 69 Mac settings 68 printing 68 K keyboard locating

L label orientation 37 labels printing (Windows) 61 printing on 37 labels, loading 37 LAN port locating 4 loading paper in the 2,100-sheet highcapacity input tray 33 paper in Tray 1 21 paper in Tray 2 27 local area network (LAN) locating 4 lock formatter 92 lower right door locating 2 M Mac driver settings Job Storage 68 Main input tray loading labels 37 managing network 86 manual duplex Mac 63 Windows 60

memory included 10 memory chip (toner) locating 51 mobile printing Android devices 73 mobile printing solutions 10 mobile printing, software supported 13 multiple pages per sheet printing (Mac) 64 printing (Windows) 61 N Near Field Communication printing 70 Netscape Navigator, versions supported HP embedded Web Server 78 network printer name, changing 87 settings, changing 86 settings, viewing 86 network duplex settings, changing 88 network link speed settings, changing 88 network settings HP Embedded Web Server 83 networks default gateway 88 HP Web Jetadmin 95 IPv4 address 88 IPv6 address 88 subnet mask 88 supported 10 NFC printing 70 O on/off button locating 2 online help, control panel 99 online support 98 operating systems (OS) supported 10 operating systems, supported 11 ordering supplies and accessories 42 OS (operating system) supported 10

other links list HP Embedded Web Server 85 output bin clear jams 123 output bins locating 2 P pages per minute 10 pages per sheet selecting (Mac) 64 selecting (Windows) 61 paper jams 110 loading the 2,100-sheet highcapacity input tray 33 loading Tray 1 21 loading Tray 2 27 selecting 132 Tray 1 orientation 22 paper jams HP Stapling Mailbox 126 locations 109 output bin 123 Tray 1 111 Tray 2, 3, and 4 114 Tray 5 117 paper pickup problems solving 103, 105 paper type selecting (Windows) 61 paper types selecting (Mac) 64 paper, ordering 42 ports locating 4 power consumption 16 power connection locating 3 power switch locating 2 power usage 1 watt or less 93 print drivers, supported 11 print media loading in Tray 1 21 print on both sides Mac 63

manually, Windows 60 Windows 60 print settings HP Embedded Web Server 81 printing from USB storage accessories 74 stored jobs 68 printing on both sides settings (Windows) 60 Priority input tray loading labels 37 private printing 66 protect cartridges 47 R rear door clearing jams 120 replacing staple cartridges 55 toner cartridge 51 resolution copy and scan 10 restore factory settings 100 right door locating 2 RJ-45 port locating 4 S scanning resolution 10 secuity settings HP Embedded Web Server 83 security encrypted hard disk 91 security lock slot locating 4 settings restore factory 100 Sign In button locating 7 Sign Out button locating 7 sleep mode 93 special paper printing (Windows) 61 specifications electrical and acoustic 16 speed, optimizing 93

stacking configure the operation mode 39 staple cartridges replacing 55 staple jams stapling mailbox accessory 127 stapler setting default staple location 38 stapler/stacker accessory configure the operation mode 39 stapling configure the operation mode 39 setting default location 38 stapling mailbox accessory clear staple jams 127 Start Copy button locating 7 status of printer 5 Stop button locating 5 storage, job Mac settings 68 store print jobs 66 stored jobs creating (Mac) 68 creating (Windows) 66 deleting 69 printing 68 storing jobs with Windows 66 subnet mask 88 supplies low threshold settings 102 ordering 42 replacing staple cartridges 55 replacing toner cartridge 51 using when low 102 supplies status 131 support online 98 system requirements HP Embedded Web Server 78 minimum 13 T TCP/IP manually configuring IPv4 parameters 88 manually configuring IPv6 parameters 88

technical support online 98 toner cartridge components 51 low threshold settings 102 replacing 51 using when low 102 toner cartridges order numbers 51 toner-cartridge status 131 touchscreen locating features 7 transparencies printing (Windows) 61 Tray 1 jams 111 loading envelopes 35 paper orientation 22 Tray 2 jams 114 loading 27 Tray 3 jams 114 Tray 4 jams 114 Tray 6 paper jams 117 trays capacity 10 included 10 locating 2 troubleshooting jams 110 network problems 143 paper feed problems 103 wired network 143 wireless network 145 troubleshooting tools HP Embedded Web Server 82 two-sided printing settings (Windows) 60

W Web browser requirements HP Embedded Web Server 78 Web sites customer support 98 HP Web Jetadmin, downloading 95 weight, printer 14 Wi-Fi Direct printing 14 Wireless Direct Printing 70 wireless network troubleshooting 145 wireless network interference 147

U USB port enabling 74 locating 4 USB storage accessories printing from 74