LASERJET PRO MFP M26NW - Laser MFP HP - Free user manual and instructions

USER MANUAL LASERJET PRO MFP M26NW HP

www.hp.com/support/ljM25-M27mfp

HP LaserJet Pro MFP M25-M27 User Guide

Copyright and License

© Copyright 2016 HP Development Company, L.P.

Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Edition 1, 10/2016

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. OS X is a trademark of Apple Inc., registered in the U.S. and other countries. Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

1 Printer overview 1 Printer views 2 Printer front view 2 Printer back view 2 LED control-panel view (M26a models) 3 LCD control-panel view (M26nw models) 4 Printer specifications 6 Technical specifications 6 Supported operating systems 7 Mobile printing solutions 8 Printer dimensions 9 Power consumption, electrical specifications, and acoustic emissions 9 Operating-environment range 9 Printer hardware setup and software installation 10 2 Paper trays 11 Load the input tray 12 Load the input tray 15 Tray adjustment for small paper sizes 16 Load and print envelopes 18 Introduction 18 Print envelopes 18 Envelope orientation 18 3 Supplies, accessories, and parts 19 Order supplies, accessories, and parts 20 Ordering 20 Supplies and accessories 20 Customer self-repair parts 20 Replace the toner cartridge 21 Introduction 21

Toner-cartridge information 21 Remove and replace the toner cartridge 22 4 Print 25 Print tasks (Windows) 26 How to print (Windows) 26 Manually print on both sides (Windows) 27 Print multiple pages per sheet (Windows) 28 Select the paper type (Windows) 31 Additional printing information 33 Print tasks (OS X) 34 How to print (OS X) 34 Manually print on both sides (OS X) 34 Print multiple pages per sheet (OS X) 35 Select the paper type (OS X) 35 Additional print tasks 36 Mobile printing 37 Introduction 37 Wireless Direct (wireless models only) 37 Enable or disable Wireless Direct 37 Change the printer Wireless Direct name 38 HP ePrint via email 39 HP ePrint software 40 Android embedded printing 40 5 Copy 43 Make a copy 44 Copy on both sides (duplex) 45 Copy on both sides manually 45 6 Scan 47 Scan by using the HP Scan software (Windows) 48 Scan by using the HP Scan software (OS X) 49 7 Manage the printer 51 Change the printer connection type (Windows) 52 Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 53 Advanced configuration with HP Utility for OS X 55 Open HP Utility 55 HP Utility features 55

ENWW Configure IP network settings 57 Introduction 57 Printer sharing disclaimer 57 View or change network settings 57 Rename the printer on a network 57 Manually configure IPv4 TCP/IP parameters from the control panel 58 Printer security features 59 Introduction 59 Assign or change the system password using the Embedded Web Server 59 Energy-conservation settings 61 Introduction 61 Print with EconoMode 61 Set the Sleep/Auto Off After Inactivity setting 62 Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power 62 Set the Delay Shut Down setting 63 Update the firmware 65 Update the firmware using the Firmware Update Utility 65 8 Solve problems 67 Customer support 68 Interpret control-panel light patterns (LED model only) 69 Restore the factory-set defaults 71 A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 72 Change the “Very Low” settings 72 Order supplies 73 Solve paper feed or jam problems 74 Introduction 74 Solve paper feed or jam problems 74 The product does not pick up paper 74 The product picks up multiple sheets of paper 74 Frequent or recurring paper jams 74 Prevent paper jams 75 Clear paper jams 77 Introduction 77 Paper jam locations 77 Clear jams from the input tray 77 Clear jams in the toner-cartridge area 80 Clear jams in the output bin 83 Improve print quality 87 Introduction 87

Print from a different software program 87 Check the paper-type setting for the print job 87 Check the paper type setting (Windows) 87 Check the paper type setting (OS X) 87 Check toner-cartridge status 87 Clean the printer 88 Print a cleaning page 88 Visually inspect the toner cartridge and imaging drum 89 Check paper and the printing environment 89 Use paper that meets HP specifications 89 Check the printer environment 89 Check the EconoMode settings 89 Improve copy and scan image quality 91 Introduction 91 Check the scanner glass for dirt and smudges 91 Check the paper settings 91 LED control panel 91 LCD control panel 92 Optimize for text or pictures 92 Edge-to-edge copying 92 Solve wired network problems 94 Introduction 94 Poor physical connection 94 The computer is using the incorrect IP address for the printer 94 The computer is unable to communicate with the printer 94 New software programs might be causing compatibility problems 95 The computer or workstation might be set up incorrectly 95 The printer is disabled, or other network settings are incorrect 95 Solve wireless network problems 96 Introduction 96 Wireless connectivity checklist 96 The printer does not print after the wireless configuration completes 97 The printer does not print, and the computer has a third-party firewall installed 97 The wireless connection does not work after moving the wireless router or printer 97 Cannot connect more computers to the wireless printer 97 The wireless printer loses communication when connected to a VPN 98 The network does not appear in the wireless networks list 98 The wireless network is not functioning 98 Perform a wireless network diagnostic test 98 Reduce interference on a wireless network 99

Printer specifications

Printer hardware setup and software installation

For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM25-M27mfp. HP's all-inclusive help for the printer includes the following information:

Install and configure

Download software and firmware updates

Find warranty and regulatory information

Printer views Printer front view 1

Control panel (tilts up for easier viewing and type varies by model)

Slot for cable-type security lock

LED control-panel view (M26a models) 2

Use these buttons to increase or decrease the value that appears on the display.

Reduce/Enlarge copy light

Indicates the copy-size reduction or enlargement feature that is active.

Darker/Lighter copy light

Indicates the copy-darkness feature is active.

Number Of Copies light

Indicates the number-of-copies feature is active.

LED LED Use this button to scroll between the copy settings for number of copies, darkness, and copy size for each job. The default option is the number of copies. To change the default settings for all jobs, scroll to the setting and then press and hold the button for 3 seconds. When the light is blinking, adjust the setting. Press this button again to save the setting. Press this button to start a copy job. Press this button to perform the following actions: ●

Cancel a print job when the printer is printing.

Reset the current copy settings to the default values when the printer is idle.

Exit Copy Default Setting mode without saving the value when the printer is in Copy Default Setting mode.

Indicates the level of toner in the toner-cartridge is low. The Attention light blinks when the printer requires user attention, such as when the printer runs out of paper or a toner-cartridge needs to be changed. The Ready light glows without blinking when the printer is ready to print.

LCD control-panel view (M26nw models) 3

Use this button to navigate the open the Wireless menu and wireless status information.

(wireless models only) button

Use this button to navigate through the menus or to decrease a value that appears on the display Use the OK button for the following actions:

Begin a print job in response to a control-panel prompt (for example, when the message Press [OK] to continue appears on the control-panel display).

Use this button to navigate through the menus or to increase a value that appears on the display. Use this button to turn the printer on or off. Use this button to cancel a print job or to exit the control panel menus. Use this button to open the Copy Settings menu.

Use this button to set the number of copies to be produced.

Use this button for the following actions: ●

Exit the control-panel menus.

Scroll back to a previous menu in a submenu list.

Scroll back to a previous menu item in a submenu list (without saving changes to the menu item).

Printer specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/ljM25-M27mfp. ●

Technical specifications

Supported operating systems

Mobile printing solutions

Power consumption, electrical specifications, and acoustic emissions

Operating-environment range

Technical specifications See www.hp.com/support/ljM25-M27mfp for current information.

Chapter 1 Printer overview

ENWW Supported operating systems The following information applies to the printer-specific Windows PCLmS and OS X print drivers. Windows: The HP Software Installer installs the PCLmS driver depending on the Windows operating system along with optional software when using the full software installer. See the software installation notes for more information. OS X: Mac computers are supported with this printer. Download HP Easy Start either from the printer installation CD or from 123.hp.com, and then use HP Easy Start to install the HP print driver and utility. See the software installation notes for more information.

Follow the steps provided to download the printer software.

Print driver installed

The HP PCLmS printer-specific print driver is installed for this operating system as part of the full software installation.

Windows Vista®, 32-bit and 64– bit

The HP PCLmS printer-specific print driver is installed for this operating system as part of the full software installation.

Windows 7, 32-bit and 64-bit

The HP PCLmS printer-specific print driver is installed for this operating system as part of the full software installation.

Windows 8, 32-bit and 64-bit

The HP PCLmS printer-specific print driver is installed for this operating system as part of the full software installation.

Windows 8.1, 32–bit and 64–bit

The HP PCLmS printer-specific print driver is installed for this operating system as part of the full software installation.

Windows 10, 32–bit and 64–bit

The HP PCLmS printer-specific print driver is installed for this operating system as part of the full software installation.

Windows Server 2003, 32-bit

The HP PCLmS printer-specific print driver is installed for this operating system as part of the basic software installation. The basic installer installs the driver only.

Windows Server 2008, 32-bit and 64-bit

The HP PCLmS printer-specific print driver is installed for this operating system as part of the basic software installation.

Printer specifications

Print driver installed

Windows Server 2012, 64–bit and R2, 64–bit

The HP PCLmS printer-specific print driver is installed for this operating system as part of the basic software installation.

OS X 10.9 Mavericks, 10.10 Yosemite, and 10.11 El Capitan

The OS X print driver and print utility are available for download from either the installation CD or 123.hp.com.

Download HP Easy Start either from the printer installation CD or from 123.hp.com, and then use HP Easy Start to install the HP print driver and utility. 1.

Follow the steps provided to download the printer software.

NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM25-M27mfp for HP's all-inclusive help for the printer.

Mobile printing solutions HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/ go/LaserJetMobilePrinting. NOTE:

Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.

Wireless Direct (wireless models only)

HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected)

Printer fully closed

Weight (with cartridges)

Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/ljM25-M27mfp for current information. CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the printer warranty.

Operating-environment range

15° to 30°C (59° to 86°F)

30% to 70% relative humidity (RH), noncondensing

10% to 80% (RH), non-condensing

0 to 3048 m (0 to 10,000 ft)

Printer specifications

Printer hardware setup and software installation For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM25-M27mfp for HP's all-inclusive help for the printer. Find the following support:

Install and configure

Download software and firmware updates

Find warranty and regulatory information

Load and print envelopes

For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM25-M27mfp. HP's all-inclusive help for the printer includes the following information:

Install and configure

Download software and firmware updates

Find warranty and regulatory information

Load the input tray NOTE: When adding new paper, make sure to remove all of the paper from the input tray and straighten the stack. Do not fan the paper. This reduces jams by preventing multiple sheets of paper from feeding through the printer at one time.

If it is not already open, open the input tray.

Adjust the paper width and length guides outward.

Chapter 2 Paper trays

Load the paper face-up with the top forward in the input tray. The orientation of the paper in the tray varies depending on the type of print job. For additional information, see the table below.

Adjust the paper guides inward until they are snug against the paper.

Preprinted or letterhead

1-sided printing or 2-sided printing

Face-up Top edge leading into the printer

1-sided printing or 2-sided printing

Face-up Holes toward the left side of the printer

Chapter 2 Paper trays

ENWW Load the input tray

Tray adjustment for small paper sizes To print on paper shorter than 185 mm (7.3 in), use the short-paper extender to modify the input tray.

Remove the short-paper extender tool from the storage slot on the right side of the input area.

Attach the tool to the paper length guide on the input tray.

Load the paper into the tray, and then adjust the paper guides until they are snug against the paper.

Chapter 2 Paper trays

Push the paper into the product until it stops, and then push the paper length guide in so the extender tool supports the paper.

When finished printing on short paper, remove the short-paper extender tool from the input tray, and then place it in the storage slot.

ENWW Load the input tray

Load and print envelopes Introduction The following information describes how to print and load envelopes. For the best performance, only 5 mm (. 2 in) of envelopes (4 to 6 envelopes) should be loaded into the priority feed tray, and only 10 envelopes should be loaded into the input tray. To print envelopes, follow these steps to select the correct settings in the print driver.

From the software program, select the Print option.

Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer.

Click or tap the Paper/Quality tab.

In the Paper source drop-down list, select the tray to be used.

In the Media drop-down list, select Envelope.

Click the OK button to close the Document Properties dialog box.

In the Print dialog box, click the OK button to print the job.

Envelope orientation Load envelopes in the input tray face up, with the short, return address end leading into the printer.

Chapter 2 Paper trays

Supplies, accessories, and parts

Order supplies, accessories, and parts

Replace the toner cartridge

For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM25-M27mfp. HP's all-inclusive help for the printer includes the following information:

Install and configure

Download software and firmware updates

Find warranty and regulatory information

Order supplies, accessories, and parts Ordering Order supplies and paper

www.hp.com/go/suresupply

Order genuine HP parts or accessories

www.hp.com/buy/parts

Order through service or support providers

Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS)

To access, in a supported Web browser on the computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.

Supplies and accessories Item

Replacement black toner cartridge for M25– M27 models

79A CF279A Supplies HP 79A Black Original LaserJet Toner Cartridge

Customer self-repair parts Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More information about the CSR program and benefits can be found at www.hp.com/go/csr-support and www.hp.com/go/csr-faq. Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized service or support provider. When ordering, one of the following will be needed: part number, serial number (found on back of printer), product number, or printer name.

Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty.

Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the printer warranty period.

Chapter 3 Supplies, accessories, and parts

ENWW Replace the toner cartridge ●

Remove and replace the toner cartridge

Introduction The following information provides details about the toner cartridge for the printer, and it includes instructions to replace it.

Toner-cartridge information This printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable. To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/ go/suresupply. Scroll to the bottom of the page and verify that the country/region is correct. Item

HP 79A Black Original LaserJet Toner Cartridge

Replacement black toner cartridge for M25–M27 models

79A CF279A NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For more information, go to www.hp.com/go/learnaboutsupplies. Do not remove the toner cartridge from its package until it is time to replace it. CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of time. The following illustration shows the toner-cartridge components.

ENWW Replace the toner cartridge

Imaging drum CAUTION:

Do not touch the imaging drum. Fingerprints can cause print-quality problems.

CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE:

Information about recycling used toner cartridges is in the toner-cartridge box.

Remove and replace the toner cartridge 1.

Lift the scanner assembly.

Chapter 3 Supplies, accessories, and parts

Remove the used toner cartridge from the printer.

Remove the new toner cartridge package from the bag. Place the used toner cartridge in the bag for recycling.

Grasp both sides of the toner cartridge and distribute the toner by gently rocking the cartridge. CAUTION: Do not touch the shutter or the surface of the roller.

Bend the tab on the left side of the cartridge until the tab breaks loose. Pull the tab until all the tape is removed from the cartridge. Place the tab and tape in the toner cartridge box to return for recycling.

Install the new toner cartridge until it is firmly seated.

Close the scanner assembly.

Chapter 3 Supplies, accessories, and parts

For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM25-M27mfp. HP's all-inclusive help for the printer includes the following information:

Install and configure

Download software and firmware updates

Find warranty and regulatory information

Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1.

From the software program, select the Print option.

Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs.

Click or tap the tabs in the print driver to configure the available options.

Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen.

Click or tap the OK button to print the job.

ENWW Manually print on both sides (Windows) 1.

From the software program, select the Print option.

Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs.

Click or tap the Layout tab.

Select the appropriate duplex option from the Print on Both Sides Manually drop-down list, and then click or tap the OK button.

In the Print dialog box, click or tap the OK button to print the job. The product will print the first side of all the pages in the document first.

Retrieve the printed stack from the output bin, and place it with the printed-side facing down, top edge first in the input tray.

At the computer, click or tap the OK button to print the second side of the job.

From the software program, select the Print option.

Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs.

Click or tap the Layout tab.

Select the correct Orientation option from the drop-down list.

Select the correct Pages per Sheet Layout option from the drop-down list.

Select the correct Page Borders option from the drop-down list, click or tap the OK button to close the Advanced Options dialog box, and then click or tap the OK button to close the Properties or Preferences dialog box.

In the Print dialog box, click or tap the OK button to print the job.

Select the paper type (Windows) 1.

From the software program, select the Print option.

Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs.

From the Media: drop-down list, select the correct paper type, and then click or tap the OK button to close the Properties or Preferences dialog box.

In the Print dialog box, click the OK button to print the job.

ENWW Additional printing information Go to www.hp.com/support to visit the support Web site for this product and for details about performing specific print tasks, such as the following:

Select the paper size

Select the page orientation

Select the quality settings

Print tasks (OS X) How to print (OS X) The following procedure describes the basic printing process for OS X. 1.

Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. NOTE: The name of the item varies for different software programs.

Click the Print button.

Manually print on both sides (OS X) NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1.

Click the Manual Duplex box, and select a binding option.

Click the Print button.

The product will print the first side of all the pages in the document first.

Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray.

At the computer, click the Continue button or the OK button (if prompted, see step 9) to print the second side of the job.

From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.

In the Layout Direction area, select the order and placement of the pages on the sheet.

From the Borders menu, select the type of border to print around each page on the sheet.

Click the Print button.

Select the paper type (OS X)

Click Show Details, open the menus drop-down list, and click Paper/Quality.

Select a type from the Media-type drop-down list.

Additional print tasks Go to www.hp.com/support/ljM25-M27mfp. Instructions are available for performing specific print tasks, such as the following:

Select the paper size, or use a custom paper size

Select the page orientation

Scale a document to fit a specific paper size

Print the first or last pages of the document on different paper

Print watermarks on a document

ENWW Mobile printing Introduction HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/ go/LaserJetMobilePrinting. NOTE:

Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.

Wireless Direct (wireless models only)

Android embedded printing

Wireless Direct (wireless models only) Wireless Direct enables printing from a wireless mobile device without requiring a connection to a network or the Internet. NOTE:

Not all mobile operating systems are currently supported by Wireless Direct.

NOTE: For non-Wireless Direct capable mobile devices, the Wireless Direct connection only enables printing. After using Wireless Direct to print, you must reconnect to a local network in order to access the Internet. The following devices and computer operating systems support Wireless Direct: ●

Android 4.0 and later tablets and phones with the HP Print Service or Mopria mobile printing plugin installed

Most Windows 8.1 computers, tablets, and laptops that have the HP print driver installed

The following devices and computer operating systems to not support Wireless Direct, but can print to a printer that does: ●

Apple iPhone and iPad

Mac computers running OS X For more information on Wireless Direct printing, go to www.hp.com/go/wirelessprinting. Wireless Direct capabilities can be enabled or disabled from the printer control panel.

Enable or disable Wireless Direct Wireless Direct capabilities must be enabled first from the printer EWS.

ENWW Mobile printing

LCD control panels: On the printer control panel, press the Setup

Open the following menus:

Select the On option, and then press the OK button. The product saves the setting and then returns the control panel to the Wireless Direct Settings menu.

LCD control panels: On the printer control panel, press the Setup button. Open the Network Setup menu, and then select Show IP Address to display the IP address or host name.

Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. Step two: Change the Wireless Direct name 1.

Click the Networking tab.

In the Name (SSID) field, enter the new name.

HP ePrint via email Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from any email-enabled device. To use HP ePrint, the printer must meet these requirements: ●

The printer must be connected to a wired or wireless network and have Internet access.

HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected. Follow this procedure to enable HP Web Services and register with HP Connected:

LCD control panels 1.

ENWW On the printer control panel, press the Setup button. Open the Network Setup menu, and then select Show IP Address to display the IP address or host name.

Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 3.

Click the HP Web Services tab, and then click Enable. The printer enables Web Services, and then prints an information page. The information page contains the printer code necessary to register the HP printer at HP Connected.

Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.

HP ePrint software The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable printer. This software makes it easy to find HP ePrint-enabled printers that are registered to your HP Connected account. The target HP printer can be located in the office or at locations across the globe. ●

Windows: After installing the software, open the Print option from within your application, and then select HP ePrint from the installed printers list. Click the Properties button to configure print options.

OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom left of the driver screen). Select HP ePrint.

For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or WAN) to products that support UPD PostScript®. Windows and OS X both support IPP printing to LAN or WAN network-connected products that support ePCL. Windows and OS X also both support printing PDF documents to public print locations and printing using HP ePrint via email through the cloud. Go to www.hp.com/go/eprintsoftware for drivers and information. NOTE:

For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage.

The HP ePrint software is a PDF workflow utility for OS X, and is not technically a print driver.

HP ePrint Software does not support USB printing.

Android embedded printing HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a network or within wireless range for Wireless printing. The printer must be connected to the same network (sub-net) as the Android device. The print solution is built into the many versions of the operating system.

ENWW NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/LaserJetMobilePrinting.

Copy on both sides (duplex)

For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM25-M27mfp. HP's all-inclusive help for the printer includes the following information:

Install and configure

Download software and firmware updates

Find warranty and regulatory information

The steps vary according to the type of control panel.

LED control panels 1.

Load the document on the scanner glass according to the indicators on the product.

At the product control panel, press the Setup

button, and make sure that the Number of Copies

Press the arrow buttons to adjust the number of copies.

Press the Start Copy

button to start copying.

Load the document on the scanner glass according to the indicators on the product.

At the product control panel, press the Number of Copies

Select the number of copies.

Press the Start Copy

button to start copying.

ENWW Copy on both sides (duplex) Copy on both sides manually NOTE:

The steps vary according to the type of control panel.

LED and LCD control panels:

Place the document face-down on the scanner glass with the upper-left corner of the page in the upperleft corner of the glass. Close the scanner.

Press the Start Copy

Retrieve the printed page from the output bin, and place it with the printed-side facing down, top edge first in the input tray.

Flip the original document on the scanner glass to copy the second side.

Press the Start Copy

Repeat this process until you have copied all of the pages.

button to start copying.

button to start copying.

Copy on both sides (duplex)

Scan by using the HP Scan software (Windows)

Scan by using the HP Scan software (OS X)

For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM25-M27mfp. HP's all-inclusive help for the printer includes the following information:

Install and configure

Download software and firmware updates

Find warranty and regulatory information

Scan by using the HP Scan software (Windows) Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image as a file or send it to another software application. 1.

Load the document on the scanner glass according to the indicators on the printer.

From the computer, click Start, and then click Programs (or All Programs in Windows XP).

Click HP, and then select your printer.

Click More to gain access to more options.

Click Create New Scan Shortcut to create a customized set of settings and save it in the list of shortcuts.

ENWW Scan by using the HP Scan software (OS X) Use the HP Scan software to initiate scanning from software on your computer.

Load the document on the scanner glass according to the indicators on the printer.

From the computer, open HP Easy Scan, which is located inside the Applications folder.

Follow the on-screen instructions to scan the document.

When you have scanned all the pages, click File and then Save to save them to a file.

Scan by using the HP Scan software (OS X)

Advanced configuration with HP Utility for OS X

Configure IP network settings

Printer security features

Energy-conservation settings

For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM25-M27mfp. HP's all-inclusive help for the printer includes the following information:

Install and configure

Download software and firmware updates

Find warranty and regulatory information

Change the printer connection type (Windows) If you are already using the printer and you wish to change the way it is connected, use the Reconfigure your HP Device shortcut on your computer desktop to change the connection. For example, you can reconfigure the printer to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the printer CD. After you select the type of connection you wish to make, the program goes directly to the portion of the printer setup procedure that needs to change.

Chapter 7 Manage the printer

ENWW Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel. The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the HP Embedded Web Server. When the printer is connected to the network, the HP Embedded Web Server is automatically available. NOTE: HP Device Toolbox is software used to connect to the HP Embedded Web Server when the printer is connected to a computer via USB. It is available only if a full installation was performed when the printer was installed on a computer. Depending on how the printer is connected, some features might not be available. NOTE:

The HP Embedded Web Server is not accessible beyond the network firewall.

Method one: Open the HP Embedded Web Server (EWS) from the Start menu 1.

The steps vary according to the type of control panel.

LCD control panels: On the printer control panel, press the Setup button. Open the Network Setup menu, and then select Show IP Address to display the IP address or host name.

Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

ENWW Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)

Provides printer, status, and configuration information.

Device Status: Shows the printer status and shows the approximate percent life remaining of HP supplies.

Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply life remaining can vary. Consider having a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced unless the print quality is no longer acceptable.

Device Configuration: Shows the information found on the printer configuration page.

Network Summary: Shows the information found on the printer network configuration page.

Reports: Print the configuration and supplies status pages that the printer generates.

Event Log: Shows a list of all printer events and errors.

Device Information: Provides basic printer and company information.

Provides the ability to configure the printer from your computer.

Paper Setup: Change the default paper-handling settings for the printer.

EcoSMART Console: Change the default times for entering Sleep mode or Auto Power Down mode. Configure which events cause the product to wake.

Paper Types: Configure print modes that correspond to the paper types that the printer accepts.

System Setup: Change the system defaults for the printer.

Service: Perform the cleaning procedure on the printer.

Product Security: Set or change the Administrator password.

Networking tab (Network-connected printers only) Provides the ability to change network settings from your computer. HP Web Services tab

Chapter 7 Manage the printer

Network administrators can use this tab to control network-related settings for the printer when it is connected to an IP-based network. It also allows the network administrator to set up Wireless Direct functionality. This tab does not appear if the printer is directly connected to a computer.

Use this tab to set up and use various Web tools with the printer.

ENWW Advanced configuration with HP Utility for OS X Use the HP Utility to check printer status or to view or change printer settings from your computer. You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based network.

Open HP Utility From the Finder, click Applications, click HP, and then click HP Utility. If HP Utility is not included, use the following procedure to open it: 1.

At the computer, open the Apple menu, click the System Preferences menu, and then click the Print & Fax icon or the Print & Scan icon.

Select the product in the left side of the window.

Click the Open Printer Utility button.

HP Utility features The HP Utility toolbar includes these items: ●

Devices: Click this button to show or hide Mac products found by the HP Utility.

All Settings: Click this button to return to the HP Utility main view.

HP Support: Click this button to open a browser and go to the HP support website.

Supplies: Click this button to open the HP SureSupply website.

Registration: Click this button to open the HP registration website.

Recycling: Click this button to open the HP Planet Partners Recycling Program website.

HP Utility consists of pages that you open by clicking in the All Settings list. The following table describes the tasks that you can perform with HP Utility.

Information and Support

Show the product supplies status and provides links for ordering supplies online.

Show information about the currently selected product, including the product Service ID (if assigned), the firmware version (FW Version), the Serial Number, and the IP address.

Access the HP Connected Web site.

Display error events that have occurred with the product.

Configure the product to automatically turn off after a period of inactivity. You can adjust the number of minutes after which the product turns off.

Advanced configuration with HP Utility for OS X

Configure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour settings, and other settings.

Configure how the product should behave when supplies are nearing the end of their estimated life.

Change the paper size and type for each of the trays.

Open the HP Embedded Web Server (EWS) for the product. NOTE:

Chapter 7 Manage the printer

USB connections are not supported.

ENWW Configure IP network settings ●

View or change network settings

Rename the printer on a network

Manually configure IPv4 TCP/IP parameters from the control panel

Introduction Use the following sections to configure the printer network settings.

Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.

View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings. 1.

Open the HP Embedded Web Server (EWS): a.

On the printer control panel, press the OK button. Open the Network Setup menu, and then select Show IP Address to display the IP address or host name.

Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a There is a problem with this website’s security certificate message when attempting to open the EWS, click Continue to this website (not recommended). Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP printer. 2.

Click the Networking tab to obtain network information. Change settings as needed.

Rename the printer on a network To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web Server. 1.

Open the HP Embedded Web Server (EWS): a.

ENWW On the printer control panel, press the OK button. Open the Network Setup menu, and then select Show IP Address to display the IP address or host name.

Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a There is a problem with this website’s security certificate message when attempting to open the EWS, click Continue to this website (not recommended). Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP printer. 2.

Open the System tab.

On the Device Information page, the default printer name is in the Device Description field. You can change this name to uniquely identify this printer. NOTE: Completing the other fields on this page is optional.

Click the Apply button to save the changes.

On the printer control panel, press the OK button.

Open the following menus:

Use the arrow keys and the OK button to enter the IP address, subnet mask, and default gateway, and then touch the OK button to save the changes.

Chapter 7 Manage the printer

ENWW Printer security features Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components. Assign or change the system password using the Embedded Web Server

Assign or change the system password using the Embedded Web Server Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings. NOTE:

The steps vary according to the type of control panel.

Open the HP group, open the printer group, and then select HP Device Toolbox.

LCD control panels: a.

ENWW LCD control panels: On the printer control panel, press the Setup button. Open the Network Setup menu, and then select Show IP Address to display the IP address or host name.

Printer security features

Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2.

On the System tab, click the Product Security link in the left navigation pane.

In the area labeled Product Security, enter the password in the Password field.

Re-enter the password in the Confirm Password field.

Click the Apply button. NOTE: Make note of the password and store it in a safe place.

Chapter 7 Manage the printer

ENWW Energy-conservation settings ●

Print with EconoMode

Set the Sleep/Auto Off After Inactivity setting

Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power

Set the Delay Shut Down setting

Introduction The printer includes several economy features to conserve energy and supplies.

Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE:

ENWW If this option is not available in your print driver, you can set it using the HP Embedded Web Server.

From the software program, select the Print option.

Select the printer, and then click the Properties or Preferences button.

Click the Paper/Quality tab.

Click the EconoMode option.

Energy-conservation settings

Set the Sleep/Auto Off After Inactivity setting Use the control panel menus to set the amount of idle time before the printer enters sleep mode. Complete the following procedure to change the Sleep/Auto Off After setting: NOTE:

The steps vary according to the type of control panel.

LED control panels: 1.

Open the Start menu, and then select Programs or All Programs.

Open the HP group, open the printer group, and then select HP Device Toolbox.

Click the System tab and select the Energy Settings page.

Select the time for the Sleep/Auto Off After inactivity, and then click the Apply button.

LCD control panels: 1.

On the printer control panel, open the Setup

Open the following menus:

Shut Down After Inactivity

Select the time for the Shut Down After Inactivity delay. NOTE: The default value is 4 hours.

Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power Use the control panel menus to set the amount of time before the printer shuts down.

Chapter 7 Manage the printer

After the printer shuts down, the power consumption is 1 watt or less.

Complete the following procedure to change the Shut Down After Delay setting: NOTE:

The steps vary according to the type of control panel.

LED control panels: 1.

Open the Start menu, and then select Programs or All Programs.

Open the HP group, open the printer group, and then select HP Device Toolbox.

Click the System tab, select the Energy Settings page.

In the Shut Down After Inactivity area, select the time for the delay. NOTE: The default value is 4 hours.

LCD control panels: 1.

On the printer control panel, open the Setup

Open the following menus:

Shut Down After Inactivity

Select the time for the Shut Down After Inactivity delay. NOTE: The default value is 4 hours.

Set the Delay Shut Down setting Use the control panel menus to select whether or not the printer delays shutting down after the power button is pressed.

ENWW Energy-conservation settings

Complete the following procedure to change the Delay Shut Down setting: NOTE:

The steps vary according to the type of control panel.

LED control panels 1.

Open the Start menu, and then select Programs or All Programs.

Open the HP group, open the printer group, and then select HP Device Toolbox.

Click the System tab, and then select the Energy Settings page.

When Delay When Ports Are Active option is selected, the printer will not shut down unless all ports are inactive. An active network link or USB connection will prevent the printer from shutting down.

LCD control panels 1.

On the printer control panel, open the Setup menu.

Open the following menus:

When Delay When Ports Are Active option is selected, the printer will not shut down unless all ports are inactive. An active network link or USB connection will prevent the printer from shutting down.

Chapter 7 Manage the printer

ENWW Update the firmware HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically.

Update the firmware using the Firmware Update Utility Use these steps to manually download and install the Firmware Update Utility from HP.com. NOTE: This method is the only firmware update option available for printers connected to the computer via a USB cable. It also works for printers connected to a network. NOTE:

You must have a print driver installed in order to use this method.

Go to www.hp.com/support/ljm25–m27.

Under Download options, click Drivers, software, & firmware, and then select the appropriate operating system.

Select Firmware and then click Download.

When the utility launches, select the printer from the drop-down list, and then click Send Firmware. NOTE: To print a configuration page to verify the installed firmware version before or after the update process, click Print Config.

ENWW Follow the on-screen instructions to complete the installation, and then click the Exit button to close the utility.

Chapter 7 Manage the printer

Interpret control-panel light patterns (LED model only)

Restore the factory-set defaults

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel

Solve paper feed or jam problems

Improve print quality

Improve copy and scan image quality

Solve wired network problems

Solve wireless network problems

For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM25-M27mfp. HP's all-inclusive help for the printer includes the following information:

Install and configure

Download software and firmware updates

Find warranty and regulatory information

Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready

Country/region phone numbers are on the flyer that was in the box with the printer or at www.hp.com/support/.

Get 24-hour Internet support, and download software utilities and drivers

www.hp.com/support/ljM25-M27mfp

Order additional HP service or maintenance agreements

www.hp.com/go/carepack

Register the printer

Chapter 8 Solve problems

ENWW Interpret control-panel light patterns (LED model only) If the printer requires attention, an error code appears on the control-panel display. Table 8-1 Status-light legend Symbol for "light off" Symbol for "light on" Symbol for "light blinking"

Table 8-2 Control-panel light patterns Light status

State of the product

The printer is turned off or in low power mode.

Press the power button to turn on the printer.

Ready and attention lights blink.

The status lights cycle during the formatter initialization period or when the printer is processing a cleaning page.

No action is required. Wait for the initialization period to end. The product should enter the ready state when the initialization period is finished.

The printer is in the ready state.

No action is required. The printer is ready to receive a print job.

Ready light is blinking.

The printer is receiving or processing data.

No action is required. The printer is receiving or processing a print job.

Interpret control-panel light patterns (LED model only)

Table 8-2 Control-panel light patterns (continued) Light status

State of the product

Attention light is blinking.

Paper is jammed in the printer.

The input tray is empty.

Verify that the toner-cartridge door is fully closed.

The toner cartridge is very low.

Press the Start Copy button to continue or replace the toner cartridge.

The toner cartridge is very low.

Replace the toner cartridge.

The printer is in manual-feed mode.

Load the correct paper type and size into the input tray. Press the Start Copy button to continue.

The printer is processing a manual duplex job.

Load the pages into the input tray to print the second sides. Press the Start Copy button to continue.

The toner-cartridge is missing or is not installed correctly.

Install the toner-cartridge.

The toner-cartridge has reached the end of its estimated useful life. When the supply has reached this condition, the HP Premium Protection warranty for that supply has ended.

You do not need to replace the toner-cartridge at this time unless print quality is no longer acceptable.

The printer has experienced a fatal error from which it cannot recover.

Turn off the printer or disconnect the power cord from the printer.

Wait 30 seconds, and then turn on the printer or reconnect the power cord to the printer.

Wait for the printer to initialize.

The attention and toner lights are blinking.

The toner light is on.

The attention and ready lights are on.

If the error persists, contact HP customer support.

Chapter 8 Solve problems

ENWW Restore the factory-set defaults Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count, or tray size. To restore the printer to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. NOTE:

The steps vary according to the type of control panel.

LED control panels: 1.

Open the Start menu, and then select Programs or All Programs.

Open the HP group, open the printer group, and then select HP Device Toolbox.

Select the Restore System Defaults option, and click the Apply button. The printer automatically restarts.

LCD control panels: 1.

On the printer control panel, open the Setup

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable. Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has ended.

Change the “Very Low” settings You can change the way the printer reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new toner cartridge. NOTE:

The steps vary according to the type of control panel.

LCD control panels: 1.

On the printer control panel, open the Setup

Open the following menus:

Select one of the following options:

Chapter 8 Solve problems

Select the Continue option to set the printer to alert you that the toner cartridge is very low, but to continue printing.

Select the Stop option to set the printer to stop printing until you replace the toner cartridge.

Select the Prompt option to set the printer to stop printing and prompt you to replace the toner cartridge. You can acknowledge the prompt and continue printing. A customer configurable option on this printer is "Prompt to Remind Me in 100 pages, 200 pages, 300 pages, 400 pages, or never." This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality.

ENWW Order supplies and paper

www.hp.com/go/suresupply

Order through service or support providers

Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS)

To access, in a supported Web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply website, which provides options for purchasing Original HP supplies.

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel

Solve paper feed or jam problems Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. ●

Solve paper feed or jam problems

Solve paper feed or jam problems If the product has recurring problems with paper feeding or with jams, use the following information to reduce the number of occurrences.

The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1.

Open the product and remove any jammed sheets of paper.

Load the tray with the correct size of paper for your job.

Make sure the paper size and type are set correctly on the product control panel.

Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.

Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually. Load paper, and continue.

The pickup roller and separation pad might be contaminated.

The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray, try these solutions. 1.

Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray.

Use only paper that meets HP specifications for this product.

Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.

Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.

Make sure the printing environment is within recommended specifications.

Frequent or recurring paper jams Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem.

Chapter 8 Solve problems

If paper has jammed in the product, clear the jam and then print a configuration page to test the product.

Check that the tray is configured for the correct paper size and type on the product control panel. Adjust paper settings if necessary.

Turn the product off, wait 30 seconds, and then turn it on again.

Print a cleaning page to remove excess toner from inside the product. LED control panel a.

Click the Start button, and then click the Programs item.

Click your HP product group, and then click the HP Device Toolbox item.

On the Systems tab, click Service.

From the product control panel, press the Setup

The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page that prints. 5.

Print a configuration page to test the product. LED control panel a.

Press and hold the Cancel

button until the Ready

light starts blinking.

LCD control panel a.

From the Home screen on the product control panel, touch the Setup

If none of these steps resolves the problem, the product might need service. Contact HP customer support.

Prevent paper jams To reduce the number of paper jams, try these solutions.

Use only paper that meets HP specifications for this product.

Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

Use paper that has not previously been printed or copied on.

Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.

Solve paper feed or jam problems

Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it.

Make sure that the tray is fully inserted in the product.

If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time.

Verify that the tray is configured correctly for the paper type and size.

Make sure the printing environment is within recommended specifications.

Chapter 8 Solve problems

ENWW Clear paper jams Introduction The following information includes instructions for clearing paper jams from the product. ●

Clear jams from the input tray

Clear jams in the toner-cartridge area

Clear jams in the output bin

Paper jam locations 1 2 3

Clear jams from the input tray When a jam occurs, the Attention displays on LCD control panels.

light blinks repeatedly on LED control panels, and a jam message

Remove any loose paper from the input tray.

Lift the scanner assembly.

Chapter 8 Solve problems

Remove the toner cartridge.

Remove any visible jammed paper in the input tray area. Use both hands to remove jammed paper to avoid tearing the paper.

Remove any jammed paper from the tonercartridge area. Use both hands to remove jammed paper to avoid tearing the paper.

Lower the top cover.

Lower the scanner assembly.

Clear jams in the toner-cartridge area When a jam occurs, the Attention displays on LCD control panels.

Chapter 8 Solve problems

light blinks repeatedly on LED control panels, and a jam message

Lift the scanner assembly.

Remove the toner cartridge.

Remove any jammed paper from the tonercartridge area. Use both hands to remove jammed paper to avoid tearing the paper.

Insert the toner cartridge.

Chapter 8 Solve problems

Lower the top cover.

Lower the scanner assembly.

Clear jams in the output bin When a jam occurs, the Attention displays on LCD control panels. 1.

light blinks repeatedly on LED control panels, and a jam message

Remove any visible jammed paper from the output bin area. Use both hands to remove jammed paper to avoid tearing the paper.

ENWW Clear paper jams

Lift the scanner assembly.

Remove the toner cartridge.

Chapter 8 Solve problems

Remove any jammed paper from the tonercartridge area.

Lower the top cover.

Lower the scanner assembly.

Chapter 8 Solve problems

ENWW Improve print quality Introduction If the printer is having print-quality problems, try the following solutions in the order presented to resolve the issue.

Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing.

Check the paper-type setting for the print job Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.

Check the paper type setting (Windows) 1.

From the software program, select the Print option.

Select the printer, and then click the Properties or Preferences button.

Click the Paper/Quality tab.

From the Media: drop-down list, select the correct paper type.

Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

Check the paper type setting (OS X) 1.

Click the File menu, and then click the Print option.

Select a type from the Media-Type drop-down list.

light indicates the level of toner in the print cartridge is very low.

On the product control panel, press the Setup

Open the following menus:

Improve print quality

Use the arrow keys to select Print Supplies status page, and then press the OK button.

Clean the printer Print a cleaning page During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks. Use the following procedure to print a cleaning page. NOTE:

The steps vary according to the type of control panel.

LED control panels: 1.

Open the Start menu, and then select Programs or All Programs.

Open the HP group, open the printer group, and then select HP Device Toolbox.

Click the System tab, and then select the Service page.

In the Cleaning Mode area, click Start to begin the cleaning process.

LCD control panels button.

From the product control panel, press the Setup

Open the Service menu.

Use the arrow keys to select the Cleaning mode option, and then press the OK button. The product prints the first side and then prompts you to remove the page from the output bin and reload it in the input tray, keeping the same orientation. Wait until the process is complete. Discard the page that prints.

Chapter 8 Solve problems

ENWW Visually inspect the toner cartridge and imaging drum Follow these steps to inspect each toner cartridge and imaging drum. 1.

Remove the toner cartridge and imaging drum from the printer.

Check the memory chip for damage.

Examine the surface of the green imaging drum. CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems.

If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge and imaging drum.

Reinstall the toner cartridge and imaging drum, and print a few pages to see if the problem has resolved.

Check paper and the printing environment Use paper that meets HP specifications Use different paper if you are having any of the following problems: ●

The printing is too light or seems faded in areas.

Specks of toner are on the printed pages.

Toner is smearing on the printed pages.

Printed characters seem misformed.

Printed pages are curled.

Always use a paper type and weight that this product supports. In addition, follow these guidelines when selecting paper: ●

Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges.

Use paper that has not been previously printed on.

Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in inkjet printers.

Use paper that is not too rough. Using smoother paper generally results in better print quality.

Check the printer environment Verify that the product is operating within the environmental specifications listed in the product Warranty and Legal Guide.

Check the EconoMode settings HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.

ENWW Improve print quality

Follow these steps if the entire page is too dark or too light. 1.

From the software program, select the Print option.

Select the product, and then click the Properties or Preferences button.

Click the Paper/Quality tab, and then locate the Quality Settings area.

If the entire page is too dark, select the EconoMode setting.

If the entire page is too light, select the FastRes 1200 setting.

Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to print the job.

Chapter 8 Solve problems

ENWW Improve copy and scan image quality Introduction If the printer is having image quality problems, try the following solutions in the order presented to resolve the issue. ●

Check the scanner glass for dirt and smudges

Check the paper settings

Optimize for text or pictures

Edge-to-edge copying

Try these few simple steps first: ●

Use the flatbed scanner rather than the document feeder.

Use high-quality originals.

When using the document feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images.

If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print quality” for further solutions.

Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner. 1.

Press the power button to turn the printer off, and then disconnect the power cable from the electrical outlet.

Open the scanner lid.

Clean the scanner glass and the white plastic backing underneath the scanner lid with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer.

Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.

Connect the power cable to an outlet, and then press the power button to turn the printer on.

Check the paper settings LED control panel

Click your HP product group, and then click the HP Device Toolbox item.

On the Systems tab, click Paper Setup.

Improve copy and scan image quality

LCD control panel 1.

On the product control panel, press the Setup

Open the following menus: ●

Select Def. paper size.

Select the name of the paper size that is in the input tray, and then press the OK button.

Select the Def. paper type.

Select the name of the paper type that is in the input tray, and then press the OK button.

LCD control panels 1.

Load the document on the scanner glass according to the indicators on the printer.

Use the arrow buttons to scroll through the options, and then press the OK button to select an option.

Touch the Start Copy

button to start copying.

Edge-to-edge copying The printer cannot print fully edge-to-edge. There is a 4 mm (1/6 inch) unprintable border around the page.

Chapter 8 Solve problems

ENWW Considerations for printing or scanning documents with cropped edges:

When the original is smaller than the output size, move the original 4 mm (1/6 inch) away from the corner indicated by the icon on the scanner. Recopy or scan in this position.

When the original is the size of the printed output that you want, use the Reduce/Enlarge feature to reduce the image so the copy is not cropped.

Improve copy and scan image quality

Solve wired network problems Introduction Check the following items to verify that the printer is communicating with the network. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that is listed on this page. ●

Poor physical connection

The computer is using the incorrect IP address for the printer

The computer is unable to communicate with the printer

New software programs might be causing compatibility problems

The computer or workstation might be set up incorrectly

The printer is disabled, or other network settings are incorrect

NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.

Poor physical connection 1.

Verify that the printer is attached to the correct network port using a cable of the correct length.

Verify that cable connections are secure.

Look at the network port connection on the back of the printer, and verify that the amber activity light and the green link-status light are lit.

If the problem continues, try a different cable or port on the hub.

The computer is using the incorrect IP address for the printer 1.

Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is selected. The printer IP address is listed on the printer configuration page.

If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes.

If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP address.

If the IP address is correct, delete the printer and then add it again.

The computer is unable to communicate with the printer 1.

Test network communication by pinging the network. a.

Open a command-line prompt on your computer.

Chapter 8 Solve problems

For OS X, go to Applications, then Utilities, and open Terminal.

Type ping followed by the IP address for your printer.

If the window displays round-trip times, the network is working.

If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network.

New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver.

The computer or workstation might be set up incorrectly 1.

Check the network drivers, print drivers, and the network redirection settings.

Verify that the operating system is configured correctly.

The printer is disabled, or other network settings are incorrect

Solve wired network problems

Solve wireless network problems ●

Wireless connectivity checklist

The printer does not print after the wireless configuration completes

The printer does not print, and the computer has a third-party firewall installed

The wireless connection does not work after moving the wireless router or printer

Cannot connect more computers to the wireless printer

The wireless printer loses communication when connected to a VPN

The network does not appear in the wireless networks list

The wireless network is not functioning

Perform a wireless network diagnostic test

Reduce interference on a wireless network

Introduction Use the troubleshooting information to help resolve issues. NOTE: To determine whether Wireless Direct printing is enabled on your printer, print a configuration page from the printer control panel

Wireless connectivity checklist

Verify that the network cable is not connected.

Verify that the printer and the wireless router are turned on and have power. Also make sure that the wireless radio in the printer is turned on.

Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If you are not sure the SSID is correct, run the wireless setup again.

With secured networks, verify that the security information is correct. If the security information is incorrect, run the wireless setup again.

If the wireless network is working correctly, try accessing other computers on the wireless network. If the network has Internet access, try connecting to the Internet over a wireless connection.

Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access point (on networks using WPA security).

Verify that the printer is within the range of the wireless network. For most networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router).

Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not separate the printer and wireless access point.

Chapter 8 Solve problems

Verify that the printer is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices.

Verify that the print driver is installed on the computer.

Verify that you have selected the correct printer port.

Verify that the computer and printer connect to the same wireless network.

For OS X, verify that the wireless router supports Bonjour.

The printer does not print after the wireless configuration completes 1.

Make sure that the printer is turned on and in the ready state.

Turn off any third-party firewalls on your computer.

Make sure that the wireless network is working correctly.

Make sure that your computer is working correctly. If necessary, restart the computer.

Verify that you can open the printer HP Embedded Web Server from a computer on the network.

The printer does not print, and the computer has a third-party firewall installed 1.

Update the firewall with the most recent update available from the manufacturer.

If programs request firewall access when you install the printer or try to print, make sure you allow the programs to run.

Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable the firewall when you have completed the wireless installation.

The wireless connection does not work after moving the wireless router or printer 1.

Make sure that the router or printer connects to the same network that your computer connects to.

Print a configuration page.

Compare the service set identifier (SSID) on the configuration page to the SSID in the printer configuration for the computer.

If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the printer.

Cannot connect more computers to the wireless printer

Make sure that the other computers are within the wireless range and that no obstacles block the signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.

Make sure that the printer is turned on and in the ready state.

Make sure there are not more than 5 concurrent Wireless Direct users.

Turn off any third-party firewalls on your computer.

Solve wireless network problems

Make sure that the wireless network is working correctly.

Make sure that your computer is working correctly. If necessary, restart the computer.

The wireless printer loses communication when connected to a VPN ●

Typically, you cannot connect to a VPN and other networks at the same time.

The network does not appear in the wireless networks list ●

Make sure the wireless router is turned on and has power.

The network might be hidden. However, you can still connect to a hidden network.

The wireless network is not functioning 1.

Make sure that the network cable is not connected.

To verify if the network has lost communication, try connecting other devices to the network.

Test network communication by pinging the network. a.

Open a command-line prompt on your computer. ●

For Windows, click Start, click Run, type cmd, and then press Enter.

For OS X, go to Applications, then Utilities, and open Terminal.

Type ping followed by the router IP address.

If the window displays round-trip times, the network is working.

Make sure that the router or printer connects to the same network that the computer connects to. a.

Print a configuration page.

Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer.

If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the printer.

Perform a wireless network diagnostic test From the printer control panel, you can run a diagnostic test that provides information about the wireless network settings. NOTE:

The steps vary according to the type of control panel.

Chapter 8 Solve problems

LCD control panels 1.

On the printer control panel, press the Setup

Open the following menus:

Press the OK button to start the test. The printer prints a test page that shows test results.

Reduce interference on a wireless network The following tips can reduce interference in a wireless network:

Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals.

Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength.

Position the wireless router in a central location in line of sight with the wireless printers on the network.

Solve wireless network problems

100 Chapter 8 Solve problems

A accessories ordering 20 part numbers 20 acoustic specifications 9 Android devices printing from 40 B browser requirements HP Embedded Web Server

C cartridge replacing 21 checklist wireless connectivity 96 cleaning glass 91 paper path 88 control panel LED 3 LED light patterns 69 locating 2 copying edges of documents 92 multiple copies 44 optimizing for text or pictures 92 setting paper size and type 91 single copies 44 two-sided documents 45 customer support online 68 D defaults, restoring 71 dimensions, printer 9

document feeder 45 copying two-sided documents 45 locating 2 double-sided copying 45 double-sided printing Mac 34 drivers, supported 7 duplex 45 duplex printing Mac 34 duplex printing (double-sided) settings (Windows) 27 duplexing manually (Mac) 34 E EconoMode setting 61 economy settings 61 electrical specifications 9 Embedded Web Server (EWS) assigning passwords 59 features 53 envelopes, loading 18 Explorer, versions supported HP Embedded Web Server

I input tray locating 2 interface ports locating 2 Internet Explorer, versions supported HP Embedded Web Server 53 J jams causes of 75 locations 77

F factory-set defaults, restoring G glass, cleaning

memory included 6 memory chip (toner) locating 21 mobile printing Android devices 40 mobile printing solutions 6 mobile printing, software supported 8 multiple pages per sheet printing (Mac) 35 printing (Windows) 28 N Netscape Navigator, versions supported HP Embedded Web Server 53 network installation 52 networks installing the printer 52 supported 6 number of copies, changing 44 O on/off button, locating 2 online support 68 operating systems (OS) supported 6 operating systems, supported 7 ordering supplies and accessories 20 OS (operating system) supported 6 output bin locating 2 P pages per minute 6 pages per sheet selecting (Mac) 35 selecting (Windows) 28 paper jams 75 selecting 89 paper jams locations 77 paper pickup problems solving 74 paper types selecting (Mac) 35 selecting (Windows) 31 102 Index

paper, ordering 20 part numbers accessories 20 replacement parts 20 staple cartridges 20 supplies 20 toner cartridge 20 toner cartridges 20 power consumption 9 power connection locating 2 power switch, locating 2 print drivers, supported 7 print on both sides Mac 34 printing on both sides settings (Windows) 27 priority feed tray loading envelopes 18 R replacement parts part numbers 20 replacing toner cartridge 21 restoring factory-set defaults 71 S scanner glass cleaning 91 locating 2 scanning from HP Scan software (OS X) 49 from HP Scan software (Windows) 48 settings factory-set defaults, restoring 71 shut down after delay setting 62 sleep delay setting 62 software HP Utility 55 special paper printing (Windows) 31 specifications electrical and acoustic 9

staple cartridges part numbers 20 status HP Utility, Mac 55 LED, control panel lights 69 supplies low threshold settings 72 ordering 20 part numbers 20 replacing toner cartridge 21 status, viewing with HP Utility for Mac 55 using when low 72 supplies status 87 support online 68 system requirements HP Embedded Web Server 53 T technical support online 68 toner cartridge components 21 low threshold settings 72 part numbers 20 replacing 21 using when low 72 toner cartridges part numbers 20 toner-cartridge status 87 transparencies printing (Windows) 31 Tray 1 loading 12, 15 loading envelopes 18 trays capacity 6 included 6 troubleshooting jams 75 LED, error codes 69 LED, light patterns 69 network problems 94 paper feed problems 74 wired network 94 wireless network 96 two-sided copying 45 two-sided printing settings (Windows) 27

ENWW W Web browser requirements HP Embedded Web Server 53 Web sites customer support 68 weight, printer 9 Wi-Fi Direct printing 37 Wireless Direct printing 8 wireless network troubleshooting 96 wireless network interference 99