WORKFORCE WF-2850DWF - Multifunction Printer EPSON - Free user manual and instructions

Product Type	Inkjet Multifunction Printer
Brand	Epson
Model	Workforce WF-2850DWF
Dimensions (W x D x H)	445 x 330 x 167 mm
Weight	5.9 kg
Power	100-240 V AC, 50-60 Hz
Main functions	Print, copy, scan, fax
Print speed (black/color)	Up to 20 ppm / 10 ppm
Print resolution	Up to 4800 x 2400 dpi
Paper capacity (standard)	150 sheets
Connectivity	Wi-Fi, Ethernet, USB 2.0
Display	2.7-inch LCD screen
Ink cartridges	4 separate colors (black, cyan, magenta, yellow)
Scanning	Flatbed scanner and automatic document feeder
Fax	Built-in color fax
Head cleaning	Built-in automatic cleaning program
Security	Password protection, WPA2 encryption
Spare parts	Ink cartridges, maintenance kit available
Repairability	Repairability index 6.5/10

Frequently Asked Questions - WORKFORCE WF-2850DWF EPSON

How to install Wi-Fi on the Epson Workforce WF-2850DWF?

To install Wi-Fi, press the Settings button on the screen, select Network Setup, then Wi-Fi Connection. Follow the on-screen instructions to choose your network and enter the password.

How to replace ink cartridges?

Open the top cover of the printer. The print carriage moves to the center. Press the lock on the empty cartridge to remove it. Unpack the new cartridge, remove the protective tape, and insert it until it clicks. Close the cover.

The printer prints blank, what to do?

This may be due to a clogged nozzle. Run a head cleaning from the Maintenance menu. If the problem persists, check the ink levels and replace cartridges if necessary.

How to scan a document to a computer?

Place the document on the scanner glass or in the automatic document feeder. On the screen, select Scan, then To PC. Choose your computer and the file format. The document will be sent automatically.

What to do if the printer indicates 'paper jam'?

Open the rear cover and the paper tray. Gently remove the jammed paper. If pieces remain, check inside the rollers. Avoid pulling sharply to prevent damage to the printer.

How to set up fax?

Connect the telephone line to the LINE port on the back. On the screen, go to Fax Settings and enter your fax number and your company name. Follow the prompts to complete the setup.

The touchscreen is not responding, what to do?

Try restarting the printer by unplugging it for 30 seconds. If the problem persists, perform a factory reset from the Maintenance menu.

What type of paper does Epson recommend?

Epson recommends plain paper of 75-90 g/m² for daily printing. For photos, use Epson Premium Glossy or equivalent.

How to connect the printer via USB?

Use a USB 2.0 cable to connect the printer to your computer. The printer is recognized automatically. If necessary, install drivers from the Epson website.

How to print from a smartphone?

Install the Epson iPrint app on your smartphone. Connect your phone to the same Wi-Fi network as the printer. Open the app, select the printer, and print your documents or photos.

USER MANUAL WORKFORCE WF-2850DWF EPSON

WF-2850 User's Guide

Contents

WF-2850 User's Guide 13

Product Basics 14

Product Parts Locations 14

Product Parts - Front and Top 15

Product Parts - Inside 16

Product Parts - Back 18

Using the Control Panel 18

Control Panel Buttons and Lights 19

Adjusting Control Panel Position 20

The LCD Screen 21

Status Icon Information 21

Navigating the LCD Screen 22

Entering Characters on the LCD Screen 24

Selecting the Date and Time 24

Changing LCD Screen Language 25

Adjusting Control Panel Sounds 26

Turning Off the Operation Time Out Setting 27

Preventing PC Connection via USB 28

Using Power Saving Settings 29

Changing the Sleep Timer Settings 29

Changing the Power Off Timer Settings 30

Epson Connect Solutions for Smartphones, Tablets, and More 31

Setting Up Epson Connect Services 32

Using Epson Email Print 32

Using the Epson iPrint Mobile App 33

Using Epson Remote Print 34

Using Epson Scan to Cloud 34

Voice-activated Printing 35

Using AirPrint 36

Using Google Cloud Print 36

Setting Up Google Cloud Print on a Chromebook 37
Android Printing Using the Epson Print Enabler 38
Using Fire OS Printing 39
Using Windows 10 Mobile Printing 39
Using Epson Print and Scan App with Windows Tablets 40

Wi-Fi or Wired Networking 41

Network Security Recommendations 41
Wi-Fi Infrastructure Mode Setup. 42
Selecting Wireless Network Settings from the Control Panel 43
Wi-Fi Direct Mode Setup 45
Enabling Wi-Fi Direct Mode 46
Wi-Fi Protected Setup (WPS) 48
Using WPS to Connect to a Network 48
Printing a Network Status Sheet 49
Printing a Network Connection Report 50
Network Connection Report Codes and Messages 51
Changing or Updating Network Connections 56
Accessing the Web Config Utility 56
Changing a USB Connection to a Wi-Fi Connection 57
Changing a Wi-Fi Connection to a Wired Network Connection 57
Connecting to a New Wi-Fi Router 58
Disabling Wi-Fi Features 58

Loading Paper 60

Loading Paper in the Rear Feed 60
Paper Loading Capacity 63
Double-sided Printing Capacity 64
Borderless Paper Type Compatibility 65
Compatible Epson Papers 66
Paper or Media Type Settings - Printing Software 68
Selecting the Paper Settings for Each Source - Control Panel 68
Paper Type Settings - Control Panel 69
Selecting the Default Paper Source Settings 70
Paper Source Settings Options 71

Selecting the Universal Print Settings 71

Universal Print Settings Options 72

Placing Originals on the Product 74

74

Placing Originals in the Automatic Document Feeder 75

ADF Original Document Specifications 78

Copying 80

Copying Documents or Photos 80

Copying Options 81

Printing from a Computer 84

Printing with Windows 84

Selecting Basic Print Settings - Windows 85
Print Quality Options - Windows 87
Multi-Page Printing Options - Windows 87

Selecting Double-sided Printing Settings - Windows 88

Double-sided Printing Options - Windows 91
Print Density Adjustments - Windows 91

Selecting Additional Layout and Print Options - Windows 92

Custom Color Correction Options - Windows 94
Image Options and Additional Settings - Windows 95
Header/Footer Settings - Windows 96

Selecting a Printing Preset - Windows 97
Selecting Extended Settings - Windows 98
Extended Settings - Windows 100
Printing Your Document or Photo - Windows 101
Locking Printer Settings - Windows 102
Locked Setting Options 104
Selecting Default Print Settings - Windows 105
Changing the Language of the Printer Software Screens 106
Changing Automatic Update Options 107
Printing with the Built-in Epson Driver - Windows 10 S. 108
Selecting Print Settings - Windows 10 S 108
Printing on a Mac 112

Selecting Basic Print Settings - Mac 113

Print Quality Options - Mac 116

Print Options - Mac 117

Selecting Page Setup Settings - Mac 117

Selecting Print Layout Options - Mac 118

Selecting Double-sided Printing Settings - Mac 119

Double-sided Printing Options and Adjustments - Mac 120

Managing Color - Mac 121

Color Matching and Color Options - Mac 122

Selecting Printing Preferences - Mac 123

Printing Preferences - Mac 124

Printing Your Document or Photo - Mac 124

Checking Print Status - Mac. 125

Renting From a Chromebook 126

ncelling Printing Using a Product Button 127

Scanning 128

Starting a Scan 128

Starting a Scan Using the Product Control Panel 128

Scanning to a Connected Computer 130

Scanning to the Cloud 131

Setting Up a WSD Port (Windows 7/Windows Vista) 133

Control Panel Scanning Options 134

Changing Default Scan Job Settings 135

Starting a Scan Using the Epson Scan 2 Icon 135

Starting a Scan from a Scanning Program 138

Starting a Scan from a Smart Device 140

Scanning in Epson Scan 2 140

Additional Scanning Settings - Main Settings Tab 143

Additional Scanning Settings - Advanced Settings Tab 143

Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 145

Image Format Options 146

Scan Resolution Guidelines 147

Faxing 148

Connecting a Telephone or Answering Machine 148

Setting Up Fax Features 151

Setting Up Basic Fax Features 152

Using the Fax Setup Wizard 152
Selecting the Line Type 154
Setting the Number of Rings to Answer 155

Selecting Advanced Fax Settings 155

Basic Settings - Fax 156
Receive Settings - Fax 158
Report Settings - Fax 159
Security Settings - Fax 160

Setting Up the Fax Utility - Windows 161
Setting Up Fax Features Using the Fax Utility - Mac 162

Setting Up Contacts and Contact Groups 163

Setting Up Contacts Using the Product Control Panel 164

Creating a Contact 164
Editing or Deleting a Contact 166
Creating a Contact Group 167
Editing or Deleting a Contact Group 169

Importing Contacts Using the Fax Utility - Windows 170
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac 173

Sending Faxes 175

Sending Faxes from the Product Control Panel 175

Sending a Fax Using the Keypad, Contact List, or History 175
Fax Sending Options 177
Sending a Fax at a Specified Time 178

Sending Faxes Using the Fax Utility - Windows 180
Sending Faxes Using the Fax Utility - Mac 182

Receiving Faxes 185

Fax Reception 185
Receiving Faxes Automatically 186
Receiving Faxes Manually 186

Receiving a Fax by Polling 187

Selecting Received Fax Options Using the Fax Utility - Windows 188

Checking Fax Status 190

Printing Fax Reports 191

Fax Report Options 191

Replacing Ink Cartridges and Maintenance Boxes 193

Check Cartridge and Maintenance Box Status 193

Checking Cartridge and Maintenance Box Status on the LCD Screen 193

Checking Cartridge and Maintenance Box Status - Windows 194

Checking Cartridge and Maintenance Box Status - Mac 197

Purchase Epson Ink Cartridges and Maintenance Box 198

Ink Cartridge and Maintenance Box Part Numbers 199

Removing and Installing Ink Cartridges 199

Printing with Black Ink and Expended Color Cartridges 204

Printing with Expended Color Cartridges - Control Panel 205

Printing with Expended Color Cartridges - Windows 205

Printing with Expended Color Cartridges - Mac 206

Conserving Low Black Ink with Windows 208

Maintenance Box Replacement 208

Adjusting Print Quality 210

Print Head Maintenance 210

Print Head Nozzle Check 210

Checking the Nozzles Using the Product Control Panel 211

Checking the Nozzles Using a Computer Utility 213

Print Head Cleaning 214

Cleaning the Print Head Using the Product Control Panel 215

Cleaning the Print Head Using a Computer Utility 216

Aligning the Print Head Using the Product Control Panel 218

Cleaning the Paper Guide 220

Cleaning and Transporting Your Product 222

Cleaning Your Product 222

Cleaning the Print Head Path 225

Transporting Your Product 227

Solving Problems 231

Checking for Software Updates 231

Viewing the Help Screen 232

Product Status Messages 233

Running a Product Check 235

Resetting Control Panel Defaults 236

Solving Setup Problems 237

Product Does Not Turn On or Off 237

Noise After Ink Installation 237

Software Installation Problems 238

Solving Network Problems 238

Product Cannot Connect to a Wireless Router or Access Point 239

Network Software Cannot Find Product on a Network 240

Product Does Not Appear in Mac Printer Window 241

Wireless Network Connection is Unstable on a Mac 242

Cannot Print Over a Network 242

Cannot Scan Over a Network 244

Solving Copying Problems 245

Product Makes Noise, But Nothing Copies 245

Product Makes Noise When It Sits for a While 245

Originals Do Not Feed From the Automatic Document Feeder 246

Solving Paper Problems 246

Paper Feeding Problems 247

Paper Jam Problems Inside the Product 248

Paper Jam Problems in the Rear Cover 251

Document Jams in the Automatic Document Feeder 252

Paper Ejection Problems 255

Solving Problems Printing from a Computer 256

NothingPrints 256

Product Icon Does Not Appear in Windows Taskbar 257

Printing is Slow 258

Solving Page Layout and Content Problems 259

Inverted Image 260

Too Many Copies Print 260
Blank Pages Print 260
Incorrect Margins on Printout 261
Incorrect Characters Print 261
Incorrect Image Size or Position 261
Slanted Printout 262

Solving Print Quality Problems 262

White or Dark Lines in Printout 263
Blurry or Smeared Printout 264
Faint Printout or Printout Has Gaps 265
Grainy Printout 266
Incorrect Colors 267

Solving Scanning Problems 268

Scanning Software Does Not Operate Correctly 268
Cannot Start Epson Scan 2 268
Scanning is Slow 269
Cannot Save a Scan to a Shared Folder Over a Network 270

Solving Scanned Image Quality Problems 271

Image Consists of a Few Dots Only 272
Line of Dots Appears in All Scanned Images 272
Straight Lines in an Image Appear Crooked 272
Image is Distorted or Blur 273
Image Colors are Patchy at the Edges 273
Image is Too Dark 273
Back of Original Image Appears in Scanned Image 273
Ripple Patterns Appear in an Image 274
Scanned Image Colors Do Not Match Original Colors 274
Scanned Image Edges are Cropped 275

Solving Faxing Problems 275

Cannot Send or Receive Faxes 275
Cannot Receive Faxes with a Telephone Connected to Your Product 276
Fax Memory Full Error Appears 277
Sent Fax is Received in an Incorrect Size 277

Received Fax is Not Printed 278

Uninstall Your Product Software 278

Uninstalling Product Software - Windows 278

Uninstalling Product Software - Mac 279

Where to Get Help 280

Technical Specifications 282

Windows System Requirements 282

Mac System Requirements 283

Paper Specifications 283

Printable Area Specifications 284

Automatic Document Feeder (ADF) Specifications 286

Scanning Specifications 287

Fax Specifications 288

Ink Cartridge Specifications 288

Dimension Specifications 289

Electrical Specifications 290

Environmental Specifications 290

Interface Specifications 290

Network Interface Specifications 290

Safety and Approvals Specifications 291

Notices 293

Important Safety Instructions 293

General Product Safety Instructions 293

Ink Cartridge Safety Instructions 295

LCD Screen Safety Instructions 296

Wireless Connection Safety Instructions 296

Telephone Equipment Safety Instructions 297

Important Privacy Notice (Printer Serial Number) 297

FCC Compliance Statement 297

Binding Arbitration and Class Waiver 300

Trademarks 303

Copyright Notice 304

libTIFF Software Acknowledgment 304

A Note Concerning Responsible Use of Copyrighted Materials 305

Default Delay Times for Power Management for Epson Products 305

Copyright Attribution 305

WF-2850 User's Guide

Welcome to the WF-2850 User's Guide.

For a printable PDF copy of this guide, click here.

Product Basics

See these sections to learn about the basic features of your product.

Product Parts Locations

Using the Control Panel

Using Power Saving Settings

Epson Connect Solutions for Smartphones, Tablets, and More

Voice-activated Printing

Using AirPrint

Using Google Cloud Print

Android Printing Using the Epson Print Enabler

Using Fire OS Printing

Using Windows 10 Mobile Printing

Using Epson Print and Scan App with Windows Tablets

Product Parts Locations

See these sections to identify the parts on your product.

Product Parts - Front and Top

Product Parts - Inside

Product Parts - Back

Parent topic: Product Basics

Product Parts - Front and Top

1 Automatic Document Feeder (ADF) cover
2 ADF input tray
3 ADF edge guide
4 ADF document support
5 ADF output tray

1 Rear paper feed

2 Rear feed paper support
3 Rear feed edge guides
4 Output tray
5 Paper stopper

Parent topic: Product Parts Locations

Product Parts - Inside

1 Document cover
2 Scanner glass

3 Control panel

1 Scanner unit support
2 Scanner unit
3 Ink cartridge holder (do not remove)

Parent topic: Product Parts Locations

Product Parts - Back

1 Maintenance box cover
2 Rear cover
3 ACinlet
4 EXT port
5 LINE port
6 USB port

Parent topic: Product Parts Locations

Using the Control Panel

See these sections to learn about the control panel and select control panel settings.

Control Panel Buttons and Lights

Adjusting Control Panel Position

The LCD Screen

Status Icon Information

Navigating the LCD Screen

Entering Characters on the LCD Screen

Selecting the Date and Time

Changing LCD Screen Language

Adjusting Control Panel Sounds

Turning Off the Operation Time Out Setting

Preventing PC Connection via USB

Parent topic: Product Basics

Control Panel Buttons and Lights

1 power button and light
2 LCD screen
3 +and - buttons
4 念 cancel button
5 Keypad
6 C clear button
7 start button
8 reset button

9 Arrow buttons and OK button
10 back button
11 received fax light
12 ⑦ help button
13 home button

Parent topic: Using the Control Panel

Adjusting Control Panel Position

You can adjust the position of the control panel to make it easier to access. Raise or lower it to the desired angle as shown.

Parent topic: Using the Control Panel

The LCD Screen

1 Displays various status information; select an icon to check its status or adjust its settings
2 Menu options
3 Displays fax data information
4 Scroll right (or left) by pressing the arrow buttons

Parent topic: Using the Control Panel

Status Icon Information

Your product displays status icons on the LCD screen for certain product status conditions. Press the icon to view or change the current network settings.

Icons	Description
F	Displays additional information or instructions, such as loading paper or placing a document.
▲	Displays the Supply Status screen.
ON	Quiet Mode is enabled. Noise is reduced during printing, but the print speed may be reduced. Select this icon to change the settings.
OFF	Quiet Mode is disabled. Select this icon to change the settings.
Mute	Mute is enabled. Select this icon to change the settings.
+	Displays the Fax Data Information screen.
!	There is a problem with the indicated setting. Select the icon to resolve the problem.
!	No Wi-Fi connection.
!0	A Wi-Fi network error has occurred or the product is searching for a connection.
!	A Wi-Fi connection is established. The number of bars indicates the connection's signal strength.
!	No Wi-Fi Direct connection.
!	A Wi-Fi Direct connection is established.

Parent topic: Using the Control Panel

Navigating the LCD Screen

Follow these guidelines to navigate the LCD screen and adjust your settings:

• To navigate the menus, press the arrow buttons to move the highlighted cursor and press the OK button to confirm your selection.

• To change a setting, press the arrow buttons to highlight the setting and press the OK button.

• To enter a value in a field, press the arrow buttons to highlight the field and press the OK button to display the on-screen keyboard.

Parent topic: Using the Control Panel

Entering Characters on the LCD Screen

1 Indicates the character count and maximum number of characters allowed
2 Moves the cursor left or right
3 Switches display between uppercase and lowercase letters or number and symbol sets
4 Switches display between letters or numbers and symbols
5 Displays a list of common domain names to choose from
6 Enters a space
7 Select when you are done entering your password
8 Deletes the previous character

Parent topic: Using the Control Panel

Selecting the Date and Time

Before faxing, select the current date, time, and daylight saving phase in your area, and choose your preferred date and time format.

1. Press the home button, if necessary.
2. Select Settings > General Settings > Basic Settings > Date/Time Settings.

You see a screen like this:

1. Select Daylight Saving Time.

2. Select the setting that applies to your area:

3. Winter: it is winter or your region does not use Daylight Saving Time (DST)

4. Summer: it is spring or summer and your region uses Daylight Saving Time (DST)

Note: If your region uses Daylight Saving Time (DST), you must change this setting to match the season. When you change from Winter to Summer, your product automatically sets its clock ahead one hour. When you change from Summer to Winter, it sets its clock back one hour.

1. Select Date/Time.
2. Select the date format you want to use.
3. Use the numeric keypad to enter the current date. Select OK when finished.
4. Select the time format you want to use.
5. Use the numeric keypad to enter the current time. Select OK when finished.

Parent topic: Using the Control Panel

Changing LCD Screen Language

You can change the language used on the LCD screen.

1. Press the home button, if necessary.

2. Select Settings > General Settings > Basic Settings > Language. You see a screen like this:

1. Select a language. Parent topic: Using the Control Panel

Adjusting Control Panel Sounds

You can adjust the sound level heard when you press buttons on the control panel.

1. Press the home button, if necessary.
2. Select Settings > General Settings > Basic Settings > Sound.

You see a screen like this:

1. Select Mute, Normal Mode or Quiet Mode.

Note: Select the icon on the home screen to switch between Normal Mode and Quiet Mode.

1. If you selected Normal Mode or Quiet Mode, do the following:

2. Select Button Press.

3. Press the + or - buttons to decrease or increase the sound.
4. Select Done to exit.

Parent topic: Using the Control Panel

Turning Off the Operation Time Out Setting

The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes of inactivity. This feature is enabled by default, but you can turn it off.

1. Press the home button, if necessary.
2. Select Settings > General Settings > Basic Settings.

You see a screen like this:

1. Scroll down and set Operation Time Out to Off.

Parent topic: Using the Control Panel

Preventing PC Connection via USB

You can disable access from a USB-connected computer. This restricts non-network access to the product and protects the security of confidential scanned documents.

1. Press the home button, if necessary.
2. Select Settings > General Settings > Printer Settings.

You see a screen like this:

1. Scroll down and select PC Connection via USB.
2. Select Disable.

Note: You need to restart the printer to enable the setting. Select Yes.

Parent topic: Using the Control Panel

Using Power Saving Settings

Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time. You can make the time period shorter and select other options to save energy and resources.

Changing the Sleep Timer Settings

Changing the Power Off Timer Settings

Parent topic: Product Basics

Changing the Sleep Timer Settings

You can adjust the time period before your product enters sleep mode and turns off the LCD screen.

1. Press the home button, if necessary.
2. Select Settings > General Settings > Basic Settings > Sleep Timer.

You see a screen like this:

1. Do one of the following:

2. Press the + or - buttons to decrease or increase the number of minutes.

3. Select the number of minutes on the LCD screen, enter the number of minutes from the on-screen keypad, and select OK.

4. Select Done.

Parent topic: Using Power Saving Settings

Changing the Power Off Timer Settings

You can have the product turn off automatically if it is not used for a specified period of time.

1. Press the home button, if necessary.
2. Select Settings > General Settings > Basic Settings > Power Off Timer.

You see a screen like this:

1. Select a time period, or select Off.

Parent topic: Using Power Saving Settings

Epson Connect Solutions for Smartphones, Tablets, and More

Use your smartphone, tablet, or computer to print and scan documents, photos, emails, and web pages from your home, office, or even across the globe.

Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.

Print from anywhere with these Epson Connect solutions:

• Epson Email Print
• Epson iPrint Mobile App
• Epson Remote Print

Scan and send a file as an email or upload it to an online service directly from your Epson product with Epson Scan to Cloud or the Epson iPrint Mobile App.

Setting Up Epson Connect Services

Using Epson Email Print

Using the Epson iPrint Mobile App

Using Epson Remote Print

Using Epson Scan to Cloud

Parent topic: Product Basics

Setting Up Epson Connect Services

If you did not activate your product's email address for use with Epson Connect when you set up your product, you can activate it using the product control panel.

1. Press the home button, if necessary.
2. Select Settings > General Settings > Web Service Settings > Epson Connect Services.

You see a screen like this:

1. Select Register.
2. Follow the instructions on the screen to activate your product's email address.

Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More

Related topics

Wi-Fi or Wired Networking

Using Epson Email Print

With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a

PDF, Microsoft Office document, or photo to an email and send it to your product. Both the email and the attachments will print automatically.

1. Connect your product to your network. See the link below.
2. If you did not already set up Email Print when you installed your product software, see the link below to use your product control panel to activate your unique email address. Or visit epson.com/connect (U.S), epson.ca/connect (Canada), or epsonconnect.com (Caribbean) to learn more about Email Print, create your Epson Connect account, and register your product to the Epson Connect service.
3. Now you are ready to send and print emails to your product's Email Print address.

Note: Go to epsonconnect.com and log into your Epson Connect account to personalize your product's email, adjust print settings, and set up other Epson Connect services.

Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More

Related topics

Wi-Fi or Wired Networking

Using the Epson iPrint Mobile App

Use this free Apple and Android app to print and scan with networked Epson products. Epson iPrint lets you print PDFs, Microsoft Office documents, photos, and web pages over a wireless network. You can scan and save a file on your device, send it as an email, or upload it to an online service such as Box, Dropbox, Evernote, or Google Drive.

1. Connect your product to your wireless network. See the link below.
2. Visit epson.com/connect (U.S), epson.ca/connect (Canada), or epson.com.jm/connect (Caribbean) to learn more about Epson iPrint and check the compatibility of your mobile device.
3. Download Epson iPrint from the Apple App Store or Google Play.
4. Connect your mobile device to the same wireless network as your product.
5. Open Epson iPrint and select your Epson product.

Now you are ready to print or scan with your mobile device and your Epson product.

Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More

Related topics

Wi-Fi or Wired Networking

Using Epson Remote Print

With Epson Remote Print software, you can print from your laptop or desktop computer to an Epson Email-enabled product anywhere in the world.

1. Connect your Epson product to your wireless network. See the link below.
2. If you did not already set up an Epson Connect account when you installed your product software, visit epsonconnect.com to create your account and register your product to the Epson Connect service.

Note: Make a note of your product's email address.

1. Visit epsonconnect.com to learn more about Remote Print and how to download the Remote Print Driver software.
2. Download and install the Remote Print software.
3. Enter the email address and optional access key of your Epson product during Remote Print setup.
4. Now you are ready to print remotely. Select the print command in your laptop or desktop computer application and choose the Remote Print option for your Epson product.

Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More

Related topics

Wi-Fi or Wired Networking

Using Epson Scan to Cloud

The Epson Scan to Cloud service allows you to scan and send a file as an email or upload it to an online service directly from your Epson product. Register an email address or online services such as Box, DropBox, Evernote, or Google Drive with your Epson Connect account.

1. Connect your Epson product to your network. See the link below.
2. If you did not already set up an Epson Connect account when you installed your product software, visit epsonconnect.com to create your account and register your product to the Epson Connect service.

Note: Make a note of your product's email address and password.

1. Visit epsonconnect.com to sign into your account with the email address and password you selected.

2. Select your product, select Scan to Cloud, and select Destination List.

3. Click Add, then follow the instructions on the screen to create your destination list.

4. Now you are ready to use Scan to Cloud. Select the setting for scanning to Scan to Cloud on your Epson product control panel.

Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More

Related topics

Wi-Fi or Wired Networking

Voice-activated Printing

Take advantage of voice-activated, hands-free printing from your Epson product with Alexa, Siri, and Google Assistant. Depending on which voice assistant you use, you can ask your product to print photos, calendars, recipes, photo props, and more. Click here for more information.

1. Connect your product to your network. See the link below.

2. Do one of the following:

3. Alexa or Google Assistant: Set up your product's email address for use with Epson Connect. See the link below to activate it from the product control panel.

4. Siri: Download and install the Epson iPrint app then select your product. See the link below for instructions.

5. Click here for instructions on how to set up your product and voice assistant to use the voice-activated printing feature.

Now you are ready to print with your voice and your Epson product.

Parent topic: Product Basics

Related tasks

Setting Up Epson Connect Services

Using the Epson iPrint Mobile App

Related topics

Wi-Fi or Wired Networking

Using AirPrint

AirPrint enables instant wireless printing from iPhone, iPad, iPod touch, and Mac without the need to install drivers or download software.

Note: If you disabled paper configuration messages on your product control panel, you cannot use AirPrint. See the link below to enable the messages, if necessary.

1. Load paper in your product.
2. Set up your product for wireless printing. See the link below.
3. Connect your Apple device to the same wireless network that your product is using.
4. Print from your device to your product.

Note: For details, see the AirPrint page on the Apple website.

Parent topic: Product Basics

Related references

Paper Source Settings Options

Related topics

Wi-Fi or Wired Networking

Using Google Cloud Print

With a Google Account, you can print from your Apple or Android device to your Epson product. You can also print from Chromebooks and the Google Chrome browser without drivers or cables.

1. Connect your Epson product to your wireless network. See the link below.
2. Note your product's IP address by checking your network status. See the link below.
3. Connect your computer or your mobile device to the same wireless network as your Epson product.

4. Enter your product's IP address into the address bar of a web browser.

5. Select the Google Cloud Print Services option.

Note: If you don't see the Google Cloud Print Services option, turn your product off and back on. If the option still doesn't appear, select the Firmware Update option and follow the on-screen instructions to update your product.

1. Click Register.
2. Select the checkbox to agree to the Usage Advisory and click Next.
3. Click OK to launch the sign-in page.

A separate browser window opens.

1. Enter your Google Account username and password and click Sign in, or, if you don't have an account, click Sign up for a new Google Account and follow the on-screen instructions.
2. Click Finish printer registration to complete setup and print a test page.

Your product is now linked to your Google Account and can be accessed from any Chromebook, computer, Apple or Android device with Internet access. Visit Epson Support for Google Cloud Print (U.S) or Epson Support for Google Cloud Print (Canada) for more information on using Google Cloud Print, or the Google Cloud Print website for a list of supported apps.

Setting Up Google Cloud Print on a Chromebook

Parent topic: Product Basics

Related tasks

Printing From a Chromebook

Related topics

Wi-Fi or Wired Networking

Setting Up Google Cloud Print on a Chromebook

With a Google Account, you can print from a Chromebook without drivers or cables.

1. Connect your Epson product to your wireless network. See the link below.
2. Turn on your Chromebook and connect it to the same wireless network as your product.

Note: See your Chromebook's documentation for details on connecting to a network.

1. Do one of the following:

2. Click Add to Cloud Print in the notification that appears in the corner of your Chromebook screen.

Note: If you do not see a notification, check to see if a number appears in the status area at the lower-right corner of the screen. Click this number to open the notifications menu, then click Add to Cloud Print.

• Open a web browser and enter chrome://devices in the address bar. Skip to step 5.

• If you see a registration confirmation screen instead, click Register.

• Click Add Device.

• Click the Register button that appears next to your product.

• Click Register on the confirmation screen. Your product's LCD screen displays a confirmation message.
• Select OK or press the OK button on your product to confirm the Google Cloud Print connection and print a test page.

Your product is now linked to your Google Account and can be accessed from any Chromebook, iPhone, or Android phone with Internet access. Visit Epson Support for Google Cloud Print (U.S) or Epson Support for Google Cloud Print (Canada) for more information on using Google Cloud Print, or the Google Cloud Print website for a list of supported apps.

Parent topic: Using Google Cloud Print

Related topics

Wi-Fi or Wired Networking

Android Printing Using the Epson Print Enabler

You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson product and print.

1. Connect your Epson product to your wireless network. See the link below.
2. On your Android device, download the Epson Print Enabler plug-in from Google Play.
3. Go to Settings on your Android device, select Printing, and enable the Epson plug-in.

4. Connect your Android device to the same wireless network as your product.

5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu icon and print whatever is on the screen.

Note: If you do not see your product, tap All Printers and select your product.

Parent topic: Product Basics

Related topics Wi-Fi or Wired Networki

Using Fire OS Printing

You can wirelessly print from Amazon Fire tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install, and no cables to connect. With just a few taps in Email, Calendar, Contacts, and WPS Office, you can send whatever is on the screen to an Epson product.

1. Connect your Epson product to your wireless network. See the link below.
2. Connect your Amazon device to the same wireless network as your product.
3. Now you are ready to print. From your Amazon application, tap the print option and select your product to print whatever is on the screen.

Note: If you see a message telling you that a plug-in is required, tap OK and tap Download. If your Amazon Fire product uses Fire OS 5 and above, your device automatically uses the built-in Mopria Print Service app to print.

Parent topic: Product Basics

Related topics Wi-Fi or Wired Networking

Using Windows 10 Mobile Printing

You can wirelessly print from Windows 10 Mobile tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install, and no cables to connect. Look for the print option in your Windows 10 application to send whatever is on the screen to an Epson product.

1. Connect your Epson product to your wireless network. See the link below.

2. Connect your Windows 10 Mobile device to the same wireless network as your product.

3. Now you are ready to print. From your Windows 10 application, tap the print option and select your product to print whatever is on the screen.

Parent topic: Product Basics

Related topics

Wi-Fi or Wired Networking

Using Epson Print and Scan App with Windows Tablets

You can use this free app to print photos and scan from your Windows (Windows 8 or higher) Surface RT or Pro tablet with networked Epson products. Epson Print and Scan App allows you to scan and capture images right to your tablet or to Microsoft OneDrive.

Note: The Epson Print and Scan App does not support Windows 10 Mobile printing.

1. Connect your Epson product to your wireless network. See the link below.
2. Download Epson Print and Scan App from the Microsoft Windows Store.
3. Connect your Windows tablet to the same wireless network as your product.
4. Open Epson Print and Scan App and select your Epson product. Now you are ready to print photos or scan.

Parent topic: Product Basics

Related topics

Wi-Fi or Wired Networking

Wi-Fi or Wired Networking

See these sections to use your product on a Wi-Fi or wired network.

Network Security Recommendations

Wi-Fi Infrastructure Mode Setup

Wi-Fi Direct Mode Setup

Wi-Fi Protected Setup (WPS)

Printing a Network Status Sheet

Printing a Network Connection Report

Changing or Updating Network Connections

Network Security Recommendations

To help deter unauthorized access to your product over a network, you should protect your network environment using appropriate security measures.

Security measures such as these can help deter threats such as loss of user data, use of telephone and fax lines, and other intrusions:

• Enable security on your wireless LAN

Enable the appropriate security on the wireless LAN you plan to use with your product. Network security such as a network password can deter interception of traffic over the wireless LAN. Your router may already have a default password enabled by your Internet service provider (ISP). See your ISP and router documentation for instructions on how to change the default password and better secure your network.

• Connect your product only to a network protected by a firewall

Connecting your product directly to the Internet may leave it vulnerable to security threats. Instead, connect it to a router or other network connection protected by a firewall. Your router may already have a firewall set up by your Internet service provider; check with your ISP for confirmation. For best results, set up and use a private IP address for your network connection.

• Change the default administrator password on your product

If your product has an option to set an administrator password, change the default administrator password to deter access by unauthorized users to personal data stored on your product, such as IDs, passwords, and contact lists.

Parent topic: Wi-Fi or Wired Networking

Wi-Fi Infrastructure Mode Setup

You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network.

1 Epson product
2 Wireless router or access point
3 Computer with a wireless interface
4 Computer
5 Internet
6 Ethernet cable (used only for wired connection to the wireless router or access point)

Selecting Wireless Network Settings from the Control Panel

Parent topic: Wi-Fi or Wired Networking

Selecting Wireless Network Settings from the Control Panel

You can select or change wireless network settings using your product control panel.

To install your product on a wireless network, follow the instructions on the Start Here sheet and install the necessary software by downloading it from the Epson website. The installer program guides you through network setup.

Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your fax and network data and settings.

1. Press the home button, if necessary.
2. Select the icon.

You see a screen like this:

1. Select Wi-Fi (Recommended).
2. Select Start Setup or Change Settings.
3. Select Wi-Fi Setup Wizard.

4. Select the name of your wireless network or select Enter Manually to enter the name manually. Use the displayed keypad to enter your network name.

5. Select the Enter Password field and enter your wireless password using the displayed keypad.

Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and lowercase letters, and numeric or special characters.

• To move the cursor, press the left or right arrow buttons.
  To change the case of letters, select
  To delete the previous character, select
  To enter numbers and symbols, select 123#
  To enter a space, press

• Select OK when you finish entering your password.

• Confirm the displayed network settings and select Start Setup to save them.
• If you want to print a network setup report, select Print Check Report. (Otherwise, select OK.)
• Press the home button to exit.

You see the icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet.

Note: If you don't see the icon, you may have selected the wrong network name or entered the password incorrectly. Repeat these steps to try again.

Parent topic: Wi-Fi Infrastructure Mode Setup

Related references

Status Icon Information

Entering Characters on the LCD Screen

Wi-Fi Direct Mode Setup

You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 8 devices.

1 Epson product
2 Computer with a wireless interface
3 Other wireless device

Enabling Wi-Fi Direct Mode

Parent topic: Wi-Fi or Wired Networking

Enabling Wi-Fi Direct Mode

You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point.

1. Press the home button, if necessary.
2. Press the icon.

You see a screen like this:

1. Select Wi-Fi Direct.
2. Select Start Setup.

You see a screen like this:

1. Do one of the following:

2. For iOS devices, select iOS. Scan the QR code with the camera app on your device and follow the instructions on your device. Select Next on the LCD screen to verify the product information, then open the Epson iPrint app on your device and select the product displayed on the LCD screen. Select Complete on the LCD screen.

3. For Android devices, select Android. Open the Epson iPrint app on your device and select the product displayed on the LCD screen. Select Complete on the LCD screen.

4. For other types of devices, select Other OS Devices. Use your device to select the Wi-Fi network name (SSID) displayed on the LCD screen, and enter the password shown.

5. Follow the instructions on the LCD screen to complete Wi-Fi Direct setup.

The Wi-Fi Direct icon is displayed on the LCD screen and indicates if Wi-Fi Direct is enabled on the product.

1. Press the home button to exit.

Parent topic: Wi-Fi Direct Mode Setup

Related references

Status Icon Information

Wi-Fi Protected Setup (WPS)

If your network uses a WPS-enabled wireless router or access point, you can quickly connect your product to the network using Wi-Fi Protected Setup (WPS).

Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access point. If there is no hardware button, there may be a virtual WPS button in the software for the device. Check your network product documentation for details.

Using WPS to Connect to a Network

Parent topic: Wi-Fi or Wired Networking

Using WPS to Connect to a Network

If you have a WPS-enabled wireless router or access point, you can use Wi-Fi Protected Setup (WPS) to connect your product to the network.

1. Press the home button, if necessary.
2. Select the icon.

You see a screen like this:

1. Select Wi-Fi (Recommended).
2. Select Start Setup or Change Settings.

3. Select Push Button Setup (WPS).

4. Follow the instructions on the LCD screen to complete WPS setup.

5. Press the home button to exit.

You see the icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet.

Note: If you don't see the icon, repeat these steps to try again.

Parent topic: Wi-Fi Protected Setup (WPS)

Related references

Status Icon Information

Printing a Network Status Sheet

You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network.

1. Make sure a few sheets of plain paper are loaded in the product.
2. Press the home button, if necessary.
3. Select Settings > General Settings > Network Settings > Network Status > Print Status Sheet.

You see a screen like this:

1. Press the start button to print the status sheet.

Examine the settings shown on the network status sheet to diagnose any problems you have.

Parent topic: Wi-Fi or Wired Networking

Printing a Network Connection Report

You can print a network connection report to view solutions to any problems you may have using your product on a network.

1. Make sure a few sheets of plain paper are loaded in the product.
2. Press the home button, if necessary.
3. Select Settings > General Settings > Network Settings > Connection Check.

After the network connection is checked, you see a screen like this:

1. Select Print Check Report.
2. Press the start button to print the report.

Examine the error codes and solutions shown on the network connection report.

Network Connection Report Codes and Messages

Parent topic: Wi-Fi or Wired Networking

Network Connection Report Codes and Messages

Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report.

1 Error code
2 Message

Note: Error codes and messages listed here may not all apply to your product.

Error Codes and Messages

Error code and message	Solution
E1 Confirm that the network cable is connected and network devices such as hub, router, or access point are turned on.	Make sure your router, access point, and/or hub are turned on, and the network cable is securely connected to your device and to your product. If you are trying to set up Wi-Fi, remove the network cable and set up Wi-Fi again. Ethernet and Wi-Fi cannot be connected at the same time.
E2, E3, or E7No wireless network names (SSID) found. Confirm that the router/access point is turned on and the wireless network (SSID) is set up correctly. Contact your network administrator for assistance.No wireless network names (SSID) found. Confirm that the wireless network name (SSID) of the PC you wish to connect is set up correctly. Contact your network administrator for assistance.Entered security key/password does not match the one set for your router/access point. Confirm security key/password.Contact your network administrator for assistance.	Check the following:Make sure your router or access point is turned on, and is correctly connected to your computer or network device.Turn off the router or access point, wait about 10 seconds, and turn it on again.Move your product closer to your router or access point, and remove any obstacles between them. Also move your product away from devices such as wireless phones or microwaves.Confirm that theSSID shown on the network connection report matches the label on your router or access point. Also make sure yourSSID uses only ASCII characters and symbols, or your product cannot display theSSID correctly.If you are trying to connect using the WPS push button method, make sure your router or access point supports it.If you are using a network password, check the label on your router or access point to confirm that you are using the correct password, or check with your network administrator or router/access point documentation.If you are connecting to a smart device that generates anSSID, check the device documentation for theSSID and password you should use.If your wireless connection suddenly disconnects, and another smart device was added to the network using a WPS push button method or your network was set up using a non-WPS push button method, try downloading and installing your product software again.
E5Security mode (e.g. WEP, WPA) does not match the current setting of the printer. Confirm security mode. Contact your network administrator for assistance.	If the security on your router or access point is not one of the following types, change the type of security on your router or access point and reset your product's network settings. ·WEP-64 bit (40 bit) ·WEP-128 bit (104 bit) ·WPA PSK (TKIP/AES); also known as WPA Personal ·WPA2 PSK (TKIP/AES); also known as WPA2 Personal ·WPA (TKIP/AES) ·WPA2 (TKIP/AES) Also make sure you are connecting to the 2.4GHz band on your network and using the password for that band.
E6MAC address of your printer may be filtered. Check whether your router/access point has restrictions such as MAC address filtering. See the documentation of the router/access point or contact your network administrator for assistance.	If your router or access point has MAC address filtering enabled, register your product's MAC address so it is not filtered. Locate the MAC address on the network connection report and check your router or access point documentation for instructions. If your router or access point is using shared authentication with WEP security, confirm that you are using the correct authentication key and index. If your router or access point limits the number of connected devices, raise the connection limit. See your router or access point documentation for instructions.
E8Incorrect IP address is assigned to the printer. Confirm IP address setup of the network device (hub, router, or access point). Contact your network administrator for assistance.	If your product's Obtain IP Address setting is set to Auto, enable DHCP on your router or access point. If it is set to Manual, the IP address may be out of range or on a different network segment; set a valid IP address using your product control panel or the Web Config utility. You can also try turning off your product and the router or access point, waiting about 10 seconds, and turning them on again.
E9Confirm the connection and network setup of the PC or other device. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance.	Make sure your computer or network device are turned on. Also make sure that you can access the internet and other devices on the same network from the devices you are trying to connect to your product.If you still cannot connect to your product, turn off your router or access point, wait about 10 seconds, and turn it on again. Download and install your product software again to reset your network settings.
E10Confirm IP address, subnet mask, and default gateway setup. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance.	Make sure other devices on the network are turned on and do the following:If your product's Obtain IP Address setting is set to Manual, check the IP address, subnet mask, and default gateway addresses on the network connection report to see if they are correct. If not, correct the settings.If DHCP is enabled, set your product's Obtain IP Address setting to Auto. If you want to use the DHCP-assigned address as a static address, set the Obtain IP Address setting to Manual, enter the product's IP address as listed on the network connection report, and set the subnet mask to 255.255.255.0.If you still cannot connect to your product, turn off your router or access point, wait about 10 seconds, and turn it on again.
E11Setup is incomplete. Confirm default gateway setup. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance.	If you set your product's TCP/IP Setup setting to Manual, check that the default gateway address listed on the network connection report is correct. Also turn on the device that is set as the default gateway.
E12 Confirm the following -Entered security key/password is correct -Index of the security key/password is set to the first number -IP address, subnet mask, or default gateway setup is correct Contact your network administrator for assistance.	Make sure other devices on the network are turned on and do the following: ·Make sure the IP address, subnet mask, and default gateway addresses are correct, if you are entering them manually. ·Confirm that the subnet mask and default gateway addresses for other devices are the same. ·Make sure the IP address does not conflict with other devices. If you still cannot connect to your product, do the following: ·Turn off your router or access point, wait about 10 seconds, and turn it on again. ·Download and install your product software again to reset your network settings. ·If your router or access point uses WEP security with several registered passwords, make sure that the first registered password is set on your product.
E13 Confirm the following -Entered security key/password is correct -Index of the security key/password is set to the first number -Connection and network setup of the PC or other device is correct Contact your network administrator for assistance.	Make sure your router, access point, and/or hub are turned on. Also make sure the TCP/IP setup on your router, access point, and/or hub is not set manually; this may cause your product's network settings to differ from the manually set up devices. If you still cannot connect to your product, do the following: ·Turn off your router or access point, wait about 10 seconds, and turn it on again. ·Download and install your product software again to reset your network settings. ·If your router or access point uses WEP security with several registered passwords, make sure that the first registered password is set on your product.

Network Environment Messages

Message	Solution
The Wi-Fi environment needs to be improved. Turn the wireless router off and then turn it on. If the connection does not improve, see the documentation for the wireless router.	Move your product closer to your router or access point, and remove any obstacles between them. Then turn off your router or access point, wait about 10 seconds, and turn it back on again. If you still cannot connect to your product, check the documentation that came with your router or access point for solutions.
*No more devices can be connected. Disconnect one of the connected devices if you want to add another one.	You can connect up to 8 computers or other devices to your product using a Wi-Fi Direct (Simple AP) connection. If you want to add another device, disconnect an existing connected device first.
The sameSSID as Wi-Fi Direct exists in the environment. Change the Wi-Fi DirectSSID if you cannot connect a smart device to the printer.	Change the Wi-Fi DirectSSID.

Parent topic: Printing a Network Connection Report

Changing or Updating Network Connections

See these sections to change or update how your product connects to a network.

Accessing the Web Config Utility

Changing a USB Connection to a Wi-Fi Connection

Changing a Wi-Fi Connection to a Wired Network Connection

Connecting to a New Wi-Fi Router

Disabling Wi-Fi Features

Parent topic: Wi-Fi or Wired Networking

Accessing the Web Config Utility

You can select your product's network settings and confirm its operating status using a web browser. You do this by accessing your product's built-in Web Config utility from a computer or other device that is connected to the same network as your product.

1. Print a network status sheet.

2. Locate the IP address for your product that is listed on the network status sheet.

3. On a computer or other device connected to the same network as your product, open a web browser.

4. Enter your product's IP address into the address bar.

You see the available Web Config utility options.

Parent topic: Changing or Updating Network Connections

Related tasks

Printing a Network Status Sheet

Changing a USB Connection to a Wi-Fi Connection

If you have already connected your product to your computer using a USB connection, you can change it to a Wi-Fi connection.

1. Disconnect the USB cable from your product.
2. Uninstall your product software.
3. Download and install your product software from the Epson website using the instructions on the Start Here sheet.

Parent topic: Changing or Updating Network Connections

Related concepts

Uninstall Your Product Software

Changing a Wi-Fi Connection to a Wired Network Connection

If you have already connected your product to your computer wirelessly, you can change to a wired network connection if necessary.

1. Disable your product's Wi-Fi features.
2. Connect one end of an Ethernet network cable to the product's LAN port.
3. Connect the other end to any available LAN port on your router or access point.
4. Uninstall your product software.
5. Download and install your product software from the Epson website.
6. Follow the on-screen instructions to install the software.
7. When you see the Select Your Connection screen, select Wired network connection.
8. If you see a Select Setup Option screen, select Set up printer for the first time.
9. Continue following the rest of the on-screen instructions.

Parent topic: Changing or Updating Network Connections

Related tasks

Disabling Wi-Fi Features

Connecting to a New Wi-Fi Router

If you change the wireless router you have been using on your network, you need to update your product's Wi-Fi connection to the new router.

Note: If you switch to a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation for instructions.

1. Do one of the following:

2. Windows: Uninstall your product software.
   Mac: Go to the next step.

3. Download and install your product software from the Epson website using the instructions on the Start Here sheet.

Parent topic: Changing or Updating Network Connections

Related concepts

Uninstall Your Product Software

Disabling Wi-Fi Features

You may need to disable your product's Wi-Fi features if you change your network connection type or need to solve a problem with your network connection.

Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use.

1. Press the home button, if necessary.
2. Select the icon.

You see a screen like this:

1. Select Wi-Fi (Recommended) > Change Settings > Others > Disable Wi-Fi > Start Setup to disable Wi-Fi.

Parent topic: Changing or Updating Network Connections

Loading Paper

Before you print, load paper for the type of printing you will do.

Loading Paper in the Rear Feed

Compatible Epson Papers

Paper or Media Type Settings - Printing Software

Selecting the Paper Settings for Each Source - Control Panel

Selecting the Default Paper Source Settings

Selecting the Universal Print Settings

Loading Paper in the Rear Feed

You can load plain paper in the rear feed up to the line indicated by the triangle mark inside the edge guides. For loading other paper types, see the link below.

Note: Before loading paper, make sure your product is not currently printing, faxing, scanning, or copying.

1. Pull out the rear paper feed support.

1. Slide the edge guides outward.

1. Do one of the following:

2. Load paper at the center of the rear feed with the glossy or printable side facing up.

• Insert up to 10 envelopes short edge first with the printable side facing up.

• Load one sheet of loose-leaf or other paper with holes as shown.

Note: Do not select automatic 2-sided printing for this type of paper and do not print over the holes. Select Letterhead as the paper type setting.

Note: To load a sheet of paper longer than legal-size, store the rear feed paper support and insert the paper into the rear feed as shown.

1. Slide the edge guides against the paper, but not too tightly.

Note: Make sure the paper fits under the line indicated by the triangle mark inside the edge guides.

1. Select the size and type of the paper you loaded on the LCD screen and select Close.

2. Slide out the output tray and open the paper stopper.

Always follow these paper loading guidelines:

• Load only the recommended number of sheets.
• Load paper short edge first and printable side facing up.
• Make sure the paper is under the line indicated by the triangle mark inside the edge guides.
• If you have trouble loading a stack of envelopes, press each envelope flat before loading it or load one envelope at a time.
• If print quality declines when printing multiple envelopes, try loading one envelope at a time.
• Check the paper package for any additional loading instructions.

Paper Loading Capacity

Double-sided Printing Capacity

Borderless Paper Type Compatibility

Parent topic: Loading Paper

Related references

Paper Loading Capacity

Paper Specifications

Paper Loading Capacity

See the table here for the loading capacity of the rear feed.

Paper type	Loading capacity
Plain paper	Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]) size or smaller: 100 sheets
Copy paper
Letterhead
	Legal (8.5 × 14 inches [216 × 356 mm]) size: 1 sheet
Epson Bright White Pro Paper	100 sheets
Epson Presentation Paper Matte	80 sheets
Epson Premium Presentation Paper Matte	20 sheets
Epson Photo Paper Glossy	If paper feeds incorrectly, or printing is uneven or smeared, load 1 sheet at a time.
Epson Premium Photo Paper Glossy
Epson Ultra Premium Photo Paper Glossy
Epson Premium Photo Paper Semi-gloss
Epson Premium Presentation Paper Matte	1 sheet
Double-sided
Epson Photo Quality Self-adhesive Sheets
Envelopes	10 envelopes

Parent topic: Loading Paper in the Rear Feed

Double-sided Printing Capacity

You can print double-sided using Auto or Manual mode on the paper types and sizes listed here.

Paper type	Size	Double-sided printing capacity
		Auto	Manual
Plain paper	Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]) size or smaller	100 sheets	30 sheets
Copy paper
	Legal (8.5 × 14 inches [216 × 356 mm])	—	1 sheet
Epson Bright White Pro Paper	Letter (8.5 × 11 inches [216 × 279 mm])	100 sheets	30 sheets

You cannot print double-sided on the following paper types:

• Epson Presentation Paper Matte
• Epson Premium Presentation Paper Matte
• Epson Premium Presentation Paper Matte Double-sided
• Epson Ultra Premium Presentation Paper Matte
• Epson Photo Paper Glossy
• Epson Premium Photo Paper Glossy
• Epson Premium Photo Paper Semi-gloss
• Epson Ultra Premium Photo Paper Glossy
• Epson Ultra Premium Photo Paper Luster
• Epson Photo Quality Self-adhesive Sheets
  Letterhead
• Envelopes

Parent topic: Loading Paper in the Rear Feed

Borderless Paper Type Compatibility

You can print borderless photos on compatible paper types in compatible sizes:

Borderless Paper Types

• Epson Bright White Pro Paper
• Epson Photo Paper Glossy
• Epson Premium Photo Paper Glossy
• Epson Ultra Premium Photo Paper Glossy
• Epson Premium Photo Paper Semi-gloss

• Epson Presentation Paper Matte

• Epson Premium Presentation Paper Matte

• Epson Premium Presentation Paper Matte Double-sided

Borderless Paper Sizes

• 4 × 6 inches (102 × 152 mm)
• 5 × 7 inches (127 × 178 mm)
• 8 × 10 inches (203 × 254 mm)
  16:9 wide (4 × 7.1 inches [102 × 181 mm])
  A4 (8.3× 11.7 inches [210 x 297 mm])
• Letter (8.5 × 11 inches [216 × 279 mm])

Parent topic: Loading Paper in the Rear Feed

Compatible Epson Papers

You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.

Paper Type	Size	Part number	Sheet count
Epson Bright White Pro Paper	Letter (8.5 × 11 inches [216 × 279 mm])	S041586	500
Epson Presentation Paper Matte	Letter (8.5 × 11 inches [216 × 279 mm])	S041062	100
	Legal (8.5 × 14 inches [216 × 356 mm])	S041067	100
Epson Premium Presentation Paper Matte	8 × 10 inches (203 × 254 mm)	S041467	50
	Letter (8.5 × 11 inches [216 × 279 mm])	S041257 S042180	50 100
Epson Premium Presentation Paper Matte Double-sided	Letter (8.5 × 11 inches [216 × 279 mm])	S041568	50
Epson Photo Paper Glossy	4 × 6 inches (102 × 152 mm)	S041809	50
		S042038	100
	Letter (8.5 × 11 inches [216 × 279 mm])	S041141	20
		S041649	50
		S041271	100
Epson Premium Photo Paper Glossy	4 × 6 inches (102 × 152 mm)	S041727	100
	16:9 wide (4 × 7.1 inches [102 × 181 mm])	S042109	20
	5 × 7 inches (127 × 178 mm)	S041464	20
	8 × 10 inches (203 × 254 mm)	S041465	20
	Letter (8.5 × 11 inches [216 × 279 mm])	S042183	25
		S041667	50
Epson Ultra Premium Photo Paper Glossy	4 × 6 inches (102 × 152 mm)	S042181	60
		S042174	100
	5 × 7 inches (127 × 178 mm)	S041945	20
	8 × 10 inches (203 × 254 mm)	S041946	20
	Letter (8.5 × 11 inches [216 × 279 mm])	S042182	25
		S042175	50
Epson Premium Photo Paper Semi-gloss	4 × 6 inches (102 × 152 mm)	S041982	40
	Letter (8.5 × 11 inches [216 × 279 mm])	S041331	20
Epson Photo Quality Self-adhesive Sheets	Letter (8.5 × 11 inches [216 × 279 mm])	S041106	10

Parent topic: Loading Paper

Paper or Media Type Settings - Printing Software

For this paper	Select this paper Type or Media Type setting
Plain paper Epson Bright White Pro Paper	Plain Paper / Bright White Paper
Letterhead paper	Letterhead
Envelopes	Envelope
Epson Ultra Premium Photo Paper Glossy	Ultra Premium Photo Paper Glossy
Epson Premium Photo Paper Glossy	Premium Photo Paper Glossy
Epson Photo Paper Glossy	Photo Paper Glossy
Epson Premium Photo Paper Semi-gloss	Premium Photo Paper Semi-Gloss
Epson Presentation Paper Matte	Presentation Paper Matte
Epson Premium Presentation Paper Matte	Premium Presentation Paper Matte

Note: The settings listed here are available only when printing from your computer; they do not apply to your product's control panel settings.

Parent topic: Loading Paper

Selecting the Paper Settings for Each Source - Control Panel

You can change the default paper size and paper type for each source using the control panel on the product.

1. Press the home button, if necessary.
2. Select Settings > General Settings > Printer Settings > Paper Source Settings > Paper Setting

You see a screen like this:

1. Select Paper Size.
2. Select the paper size you loaded.
3. Select Paper Type.
4. Select the paper type you loaded.
5. Select Favorite Paper Settings to choose from a list of commonly used paper settings.
6. When you are finished, press the home button to exit.

Paper Type Settings - Control Panel

Parent topic: Loading Paper

Paper Type Settings - Control Panel

Select a Paper Type setting that matches the paper you loaded.

Paper type loaded	Paper Type setting
Plain paper	Plain Paper
Epson Bright White Pro Paper
Letterhead paper	Letterhead
Envelopes	Envelope
Epson Ultra Premium Photo Paper Glossy	Ultra Glossy
Epson Premium Photo Paper Glossy	Prem. Glossy
Epson Photo Paper Glossy	Glossy
Epson Premium Photo Paper Semi-gloss	Prem. Semi-Gloss
Epson Presentation Paper Matte	Presentation Matte
Epson Premium Presentation Paper Matte	Prem. Matte

Parent topic: Selecting the Paper Settings for Each Source - Control Panel

Selecting the Default Paper Source Settings

You can change default paper source settings using the control panel on the product.

1. Press the home button, if necessary.
2. Select Settings > General Settings > Printer Settings.

You see a screen like this:

1. Select one of these Auto Error Solver options:

2. Turn on this setting to display a warning and print single-sided when a 2-sided printing error occurs, or to print only what the printer could process when a memory full error occurs.

3. Turn off this setting to display an error message and stop printing if an error occurs.

4. Select the Paper Source Settings options you want to use.

5. When you are finished, press the home button to exit.

Paper Source Settings Options

Parent topic: Loading Paper

Paper Source Settings Options

Select the paper source options you want to use for your print jobs.

Paper Source Settings option	Available settings	Description
Paper Setting	Various	Select the paper size and type for each paper source
A4/Letter Auto Switching	On	Select On to switch the selected paper size to match the loaded paper (Letter or A4) if the wrong size is selected
	Off
Error Notice	Paper Size Notice	Select On for either of these settings to display an error message when the selected paper type or size does not match the loaded paper
	Paper Type Notice
Paper Setup Auto Display	On	Select On to automatically display a menu that lets you select the paper size and type when you load paper in the product
	Off	Note: If you disable this setting, you cannot use AirPrint.

Parent topic: Selecting the Default Paper Source Settings

Selecting the Universal Print Settings

You can change the default universal print settings using the control panel on the product.

1. Press the home button, if necessary.
2. Select Settings > General Settings > Printer Settings > Universal Print Settings.

You see this screen:

1. Adjust the settings as necessary.
2. When you are finished, press the home button to exit.

Universal Print Settings Options

Parent topic: Loading Paper

Universal Print Settings Options

Select the universal print setting options you want to use for your print jobs.

Universal Print Settings option	Available settings	Description
Top Offset	—	Adjust the top or left margin
Left Offset
Top Offset in Back	—	Adjust the top or left margin of the back page when printing double-sided.
Left Offset in Back
Check Paper Width	On	Select On to check the paper width before printing. This prevents printing beyond the edges of the paper when the paper size settings are incorrect, but may reduce the printing speed.
	Off
Skip Blank Page	On	Select On to skip printing of blank pages automatically
	Off

Parent topic: Selecting the Universal Print Settings

Placing Originals on the Product

Follow the instructions here to place your original documents or photos on the product.

Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it.

Placing Originals on the Scanner Glass

Placing Originals in the Automatic Document Feeder

Placing Originals on the Scanner Glass

You can place originals up to this size on the scanner glass: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]).

Note: When originals are placed in the ADF and on the scanner glass, priority is given to the originals in the ADF.

1. Open the document cover.

1. Place your original facedown on the scanner glass with the top facing into the corner. Slide the original to the edges of the indicated corner.

Note: The edges of your original may be cropped by 0.06 inch (1.5 mm) from the edge of the scanner glass. Manually position your original away from the edges to prevent cropping.

1. Close the document cover gently to keep your original in place.

Parent topic: Placing Originals on the Product

Related topics

Copying

Faxing

Scanning

Placing Originals in the Automatic Document Feeder

You can place single- or multi-page original documents in the Automatic Document Feeder (ADF). Make sure the originals meet the Automatic Document Feeder specifications before loading them.

Caution: Make sure your originals are not creased or folded, and do not contain holes, staples, tape, or other materials that could obstruct the feeder.

Caution: Do not place photographs or valuable artwork in the ADF. Place fragile or valuable originals on the scanner glass to avoid wrinkling or damaging them.

Note: When originals are placed in the ADF and on the scanner glass, priority is given to the originals in the ADF.

1. Open the ADF input tray.

1. Slide the ADF edge guide outward.

1. Fan your stack of originals and tap them gently on a flat surface to even the edges.

1. Insert the originals into the ADF faceup and short edge first.

Note: Do not load originals above the arrow mark on the ADF edge guide.

The ADF icon on the Copy, Scan, and Fax screens lights up.

1. Slide the ADF edge guide against the originals, but not too tightly.

Note: If you are copying two originals onto one sheet, make sure the originals are loaded as shown. Select the link below to select the copy orientation setting that matches how you loaded your original.

ADF Original Document Specifications

Parent topic: Placing Originals on the Product

Related topics

Copying

Faxing

Scanning

ADF Original Document Specifications

You can load original documents that meet these specifications in the ADF.

Paper type	Paper size	Paper weight	Loading capacity
Plain paper	Letter (8.5 × 11 inches [216 × 279 mm])	17 to 24 lb (64 to 95 g/m2)	Approximately 30 sheets
	A4 (8.3 × 11.7 inches [210 × 297 mm])
	Legal (8.5 × 14 inches [216 × 356 mm])		10 sheets
	8.5 × 13 inches (216 × 330 mm)

Caution: Do not load the following types of originals in the ADF, or they may be damaged or may damage the scanner. Use the scanner glass for these types:

Photos
Thermal paper
- Fabric or other non-paper originals
- Originals with uneven surfaces, such as embossed documents
- Originals containing staples or paper clips
- Originals with carbon paper backing
- Originals with wet ink
- Originals that are bound
- Originals with labels, stickers, or sticky notes
- Ripped, curled, folded, deteriorated, or wrinkled originals
- Originals with holes
- Transparencies
- Carbon-less paper

Parent topic: Placing Originals in the Automatic Document Feeder

Copying

See the information here to copy documents or photos using your product.

Note: Copies may not be exactly the same size as your originals.

Copying Documents or Photos

Copying Options

Copying Documents or Photos

You can copy documents or photos onto various sizes and types of paper, including Epson special papers.

1. Place your original document or photo on the scanner glass, or place multi-page documents in the ADF.
2. Load the paper you want to print on.
3. Press the home button, if necessary.
4. Select Copy.

You see a screen like this:

1. To print more than one copy, press the + or - button to increase or decrease the number of copies.

Note: You can also select Copies and use the displayed numeric keypad to select the number of copies (up to 99).

1. Change any of the displayed settings as necessary.
2. Select Advanced Settings to view and change additional copy settings, if necessary.
3. When you are ready to copy, press the start button.

Note: To cancel copying, press the cancel button.

Parent topic: Copying

Related references

Copying Options

Compatible Epson Papers

Related tasks

Loading Paper in the Rear Feed

Related topics

Placing Originals on the Product

Copying Options

Select the copying options you want to use for your copies.

Note: Not all options or settings may be available, depending on other copying settings.

Copy

Copying option	Available settings	Description
B&W	—	Copies the document in black and white
Color	—	Copies the document in color
2-Sided	1>1-Sided	Select to make 2-sided copies. When you select 1>2-Sided, select the orientation and binding edge for your originals or copies.
	1>2-Sided
Density selector	Varying levels	Adjusts the lightness or darkness of copies

Advanced Settings

Copying option	Available settings	Description
Paper Setting	Various sources	Select the paper source that you want to use. If you select Auto, paper is fed automatically depending on the paper settings you selected for the paper sources.
Reduce/Enlarge	Actual Size	Copies the original at its full size
	Auto Fit Page	Automatically sizes the image to fit the paper size you selected
	45%->195% and other conversions	Automatically converts from one size to another
Original Size	Various sizes	Select the document size of your original
Multi/Page	Single Page	Copies each page of the original onto an individual sheet
	2-up	Copies multiple page documents onto one sheet. Select the document orientation and layout order settings as necessary.
Quality	Draft	Adjusts the quality of your copies
	Standard
	Best
Original Orientation	Portrait	Specifies the orientation of your originals
	Landscape
ID Card Copy	Off	Select On to copy both sides of an ID card onto one side of a sheet of paper
	On
Borderless Copy	Off	Adjusts the amount to expand the original photo when printing borderless photos
	On
	Standard
	Medium
	Minimum
Clear All Settings	Yes	Restores all copy settings to their defaults
	No

Parent topic: Copying

Printing from a Computer

Before printing from your computer, make sure you have set up your product and installed its software as described on the Start Here sheet.

Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions.

Printing with Windows

Printing with the Built-in Epson Driver - Windows 10 S

Printing on a Mac

Printing From a Chromebook

Cancelling Printing Using a Product Button

Printing with Windows

You can print with your product using any Windows application, as described in these sections.

Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.

Selecting Basic Print Settings - Windows

Selecting Double-sided Printing Settings - Windows

Selecting Additional Layout and Print Options - Windows

Selecting a Printing Preset - Windows

Selecting Extended Settings - Windows

Printing Your Document or Photo - Windows

Locking Printer Settings - Windows

Selecting Default Print Settings - Windows

Changing Automatic Update Options

Parent topic: Printing from a Computer

Selecting Basic Print Settings - Windows

Select the basic settings for the document or photo you want to print.

1. Open a photo or document for printing.
2. Select the print command in your application.

Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details.

1. If necessary, select your product name as the printer you want to use.

Note: You may also need to select Properties or Preferences to view your print settings.

You see the Main tab of your printer settings window:

1. Select the size of the paper you loaded as the Document Size setting.

Note: You can also select the User-Defined setting to create a custom paper size.

1. If you are printing a borderless photo, select Borderless. You can click Settings to access additional options for borderless printing.

Note: You must select a compatible borderless paper type and size to print without borders. Check the borderless paper compatibility list for details.

1. Select the orientation of your document.

Note: If you are printing an envelope, select Landscape.

1. Select the type of paper you loaded as the Paper Type setting.

Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details.

1. Select the Quality setting that matches the print quality you want to use.

2. Select a Color option:

3. To print a color document or photo, select the Color setting.

4. To print text and graphics in black or shades of gray, select the Black/Grayscale setting.

5. To print on both sides of the paper, select the 2-Sided Printing setting and select the options you want.

6. To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select one of the settings in the Multi-Page menu and select the printing options you want.
7. To print multiple copies and arrange their print order, select the Copies options.
8. To preview your job before printing, select Print Preview.
9. To save your print job as a project that can be modified and combined with other print jobs, select Job Arranger Lite.
10. To reduce noise during printing when you select Plain Paper/Bright White Paper, select On in the Quiet Mode menu.

Note: Enabling Quiet Mode may reduce printing speed.

Print Quality Options - Windows

Multi-Page Printing Options - Windows

Parent topic: Printing with Windows

Related references

Borderless Paper Type Compatibility

Related tasks

Selecting Double-sided Printing Settings - Windows

Printing Your Document or Photo - Windows

Print Quality Options - Windows

You can select any of the available Quality options to fine-tune the quality of your print. Some settings may be unavailable, depending on the paper type and border setting you have chosen.

Draft

For draft printing on plain paper.

Standard

For everyday text and image printing.

Standard - Vivid

For text and graphics with good quality and print speed.

High

For photos and graphics with high print quality.

Parent topic: Selecting Basic Print Settings - Windows

Multi-Page Printing Options - Windows

You can select any of the available options in the Multi-Page menu to set up your multi-page print job.

2-Up and 4-Up

Prints 2 or 4 pages on one sheet of paper. Click the Page Order button to select page layout and border options.

2 × 1 Poster, 2 × 2 Poster, 3 × 3 Poster, 4 × 4 Poster

Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to select image layout and guideline options.

Parent topic: Selecting Basic Print Settings - Windows

Selecting Double-sided Printing Settings - Windows

You can print on both sides of the paper by selecting one of the 2-Sided Printing options on the Main tab.

Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network.

1. Select one of the following options for 2-Sided Printing:

2. Auto (Long-edge binding) to print your double-sided print job by automatically flipping the paper on the long edge.

3. Auto (Short-edge binding) to print your double-sided print job by automatically flipping the paper on the short edge.
4. Manual (Long-edge binding) to print your double-sided print job by printing one side and prompting you to flip the paper over on the long edge to print the other side (recommended for paper types that do not support automatic duplexing).

5. Manual (Short-edge binding) to print your double-sided print job by printing one side and prompting you to flip the paper over on the short edge to print the other side (recommended for paper types that do not support automatic duplexing).

6. Click the Settings button.

You see this window:

1. Select the double-sided printing options you want to use.

2. Click OK to return to the Main tab.

3. Click the Print Density button.

You see this window:

1. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type.
2. If necessary, select the Adjustments options you want to use.
3. Click OK to return to the Main tab.
4. Print a test copy of your double-sided document to test the selected settings.
5. Follow any instructions displayed on the screen during printing.

Double-sided Printing Options - Windows

Print Density Adjustments - Windows

Parent topic: Printing with Windows

Related references

Double-sided Printing Capacity

Related tasks

Selecting Basic Print Settings - Windows

Double-sided Printing Options - Windows

You can select any of the available options on the Binding Settings window to set up your double-sided print job.

Select a setting that orients double-sided print binding in the desired direction.

Binding Margin Options

Select options that define a wider margin to allow for binding.

Start Page

Selects whether printing starts on the front or back page.

Create Folded Booklet Options

Select the Booklet checkbox and a binding option to print double-sided pages as a booklet.

Parent topic: Selecting Double-sided Printing Settings - Windows

Print Density Adjustments - Windows

You can select any of the available options on the Print Density Adjustment window to adjust the print quality of your double-sided print job.

Print Density

Sets the level of ink coverage for double-sided printing.

Increase Ink Drying Time

Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing to prevent ink smearing.

Parent topic: Selecting Double-sided Printing Settings - Windows

Selecting Additional Layout and Print Options - Windows

You can select a variety of additional layout and printing options for your document or photo on the More Options tab.

1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options:

2. Select the Fit to Page option to size your image to fit the paper you loaded. Select the size of your document or photo as the Document Size setting, and the size of your paper as the Output Paper setting. If you want to center your image on the paper, select the Center option.

3. Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage. Select the percentage in the % menu.

4. Select one of the following Color Correction options:

5. Select Automatic to automatically adjust the sharpness, brightness, contrast, and color saturation for your image.

6. Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software.

7. Select Image Options to access additional settings for improving printed images.

Note: You can also select Color Universal Print settings.

1. To add the following features, click the Watermark Features button:

2. Anti-Copy Pattern: adds a watermark that only appears when your printout is copied

3. Watermark: adds a visible watermark to your printout
4. Header/Footer: adds information such as the date and time to the top or bottom of your printout

Note: Click the Settings button to customize the text and location of the header or footer.

1. Select any of the Additional Settings options to customize your print.

Custom Color Correction Options - Windows

Image Options and Additional Settings - Windows

Header/Footer Settings - Windows

Parent topic: Printing with Windows

Related tasks

Printi ng Your Document or Photo - Windows

Custom Color Correction Options - Windows

You can select any of the available options in the Color Correction window to customize the image colors for your print job.

Color Controls

Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones. Depending on the selected color mode, you can also adjust the midtone density using the Gamma setting.

Fix Photo

Improves the color, contrast, and sharpness of flawed photos.

Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to retain the special color effects.

ICM

Lets you manage color using installed color printing profiles.

No Color Adjustment

Turns off color management in your printer software so you can manage color using only your application software.

Parent topic: Selecting Additional Layout and Print Options - Windows

Image Options and Additional Settings - Windows

You can select any of the Image Options and Additional Settings to customize your print. Some options may be pre-selected or unavailable, depending on other settings you have chosen.

Image Options

Emphasize Text

Adjusts the weight of printed text to increase readability.

Emphasize Thin Lines

Adjusts the weight of printed lines to increase visibility.

Edge Smoothing

Smoths jagged edges in low-resolution images such as screen captures or images from the Web.

Fix Red-Eye

Reduces or removes red-eye in photos.

Print Text in Black

Prints colored text in black.

For Color Text

Prints colored text on a background pattern or underlined.

For Color Graphs and Images

Prints colored graphics and images with overlay patterns.

For Color Text, Graphs, and Images

Prints colored text, graphics, and images with overlay patterns.

Enhancement Options

Specifies Color Universal Print enhancement settings for text, graphics, and images.

Additional Settings Options

Rotate 180^

Prints the image rotated 180^ from its original orientation.

High Speed

Speeds up printing but may reduce print quality.

Mirror Image

Flips the printed image left to right.

Parent topic: Selecting Additional Layout and Print Options - Windows

Header/Footer Settings - Windows

You can select any of the Header/Footer Settings options to add headers or footers when you print. The items are available to print at the top or bottom of your pages, in either the left, right, or center of the page.

Note: These settings are not saved with your document.

You can select to print the following information:

• User Name
• Computer Name
• Date
• Date/Time
• Document Name
• Collate Number
  Page Number
  Text

Note: The user name, computer name, date, and time come from the Windows Control Panel on your computer.

Parent topic: Selecting Additional Layout and Print Options - Windows

Selecting a Printing Preset - Windows

For quick access to common groups of print settings, you can select a printing preset on the Main or More Options tab.

Note: You can create your own preset by clicking the Add/Remove Presets button.

1. Click the Main or More Options tab.

You see the available Printing Presets on the left:

1. Place your cursor over one of the Printing Presets to view its list of settings.
2. Click on a preset to change its settings, or use any of the available options on the screen to control your printing presets.
3. To choose a preset for printing, select it.
4. Click OK.

Parent topic: Printing with Windows

Selecting Extended Settings - Windows

You can select additional settings that apply to all the print jobs you send to your product.

1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click
2. Select Printer Settings.
3. Click the Maintenance tab.

You see the maintenance options:

1. Click the Extended Settings button.

You see this window:

1. Select any of the extended settings to customize your print.
2. Click OK to close the Extended Settings window.
3. Click OK to close the printer software window.

Extended Settings - Windows

Parent topic: Printing with Windows

Extended Settings - Windows

You can select from these settings on the Extended Settings window.

Enable EPSON Status Monitor 3

Enables product monitoring for ink and paper supplies and other issues.

Separator Page

Before each document, prints a separator page containing the title, user, date, and time.

Remove white borders

Removes white margins that may appear when you print borderless photos.

Always Spool RAW Datatype

Increases print speed and may solve other printing problems.

Page Rendering Mode

Increases print speed when printing is extremely slow or the print head stops during printing.

Print as Bitmap

Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help.

Skip Blank Page

Ensures that your product does not print pages that contain no text or images.

Change Standard Resolution

Reduces the resolution of print data to correct printing problems.

Refine screening pattern

Prints graphics with a finer screening pattern.

Allow Applications to Perform ICM Color Matching

Allows applications to perform ICM color matching.

Always Use the Driver's Paper Source Setting

Prints using the paper source setting in the printer driver, rather than the setting in your application.

Output 1 page documents facedown in 2-Sided mode

Outputs single-sided pages in a 2-sided print job facedown instead of faceup.

Output documents for filing

Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easier filing.

Barcode mode

Reduces bleeding when printing barcodes on plain paper, letterhead paper, recycled paper, preprinted paper, envelopes, and thick paper.

Parent topic: Selecting Extended Settings - Windows

Printing Your Document or Photo - Windows

Once you have selected your print settings, you are ready to save your settings and print.

1. Click OK to save your settings.

You see your application's Print window, such as this one:

1. Click OK or Print to start printing.

Parent topic: Printing with Windows

Locking Printer Settings - Windows

Windows administrators can lock access to some printer settings to prevent unauthorized changes.

1. Do one of the following:

2. Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your product name and select Manage > Printer properties.
   Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your product and select Printer properties.

3. Windows 7: Click and select Devices and Printers. Right-click your product and select Printer properties.

4. Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, then right-click your product and select Properties.

5. Click the Optional Settings tab.

Note: You can prevent access to the Optional Settings tab by changing the user or group permissions in the Security tab.

1. Click Driver Settings.

You see this window:

1. Select the checkbox for each setting you want to lock. To lock all print settings, select All Document Settings.
2. Under Advanced Settings, select the setting option you want to use for each locked setting.
3. Click OK.

Locked Setting Options

Parent topic: Printing with Windows

Locked Setting Options

Select the options you want to use for any locked print settings.

Setting	Options	Description
Anti-Copy Pattern	Various data items	Lets you select the data to use for the pattern or prohibit anti-copy patterns
	Add/Delete	Lets you add or delete a customized anti-copy pattern
	Settings	Lets you select the arrangement, size, and other settings for the custom anti-copy pattern
Watermark	Various text watermarks	Lets you select the text for the watermark or prohibit watermarks
	Add/Delete	Lets you add or delete a customized text or image-based watermark
	Settings	Lets you select the size, position, and other watermark settings
Header/Footer	Off	Prohibits headers or footers
	On	Allows headers and footers
	Settings	Lets you select the text and position for printing headers and footers
Color	Color	Allows color printing
	Grayscale	Allows printing in black or shades of gray only
2-sided printing	Off	Allows printing on one side of the paper only
	On	Allows printing on both sides of the paper
Multi/Page	Off	Prohibits multi-page settings
	2-Up	Allows printing of 2 pages on one sheet of paper
	4-Up	Allows printing of 4 pages on one sheet of paper

Parent topic: Locking Printer Settings - Windows

Selecting Default Print Settings - Windows

When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want to change the print settings you use in all your Windows programs, you can select new default print settings.

1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click
2. Select Printer Settings.

You see the printer settings window:

1. Select the print settings you want to use as defaults in all your Windows programs.
2. Click OK.

These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session.

Changing the Language of the Printer Software Screens

Parent topic: Printing with Windows

Changing the Language of the Printer Software Screens

You can change the language used on the Windows printer software screens.

1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click
2. Select Printer Settings.

You see the printer settings window.

1. Click the Maintenance tab.

You see the maintenance options:

1. Select the language you want to use as the Language setting.

2. Click OK to close the printer software window.

The printer software screens appear in the language you selected the next time you access them.

Parent topic: Selecting Default Print Settings - Windows

Changing Automatic Update Options

Your printer software for Windows automatically checks for updates to the product software. You can change how often the software checks for updates or disable this feature.

1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click
2. Select Software Update Settings.

You see this window:

1. Do one of the following:

2. To change how often the software checks for updates, select a setting in the Check every menu

3. To disable the automatic update feature, select the Never option.

4. Click OK to exit.

Note: If you choose to disable the automatic update feature, you can check for updates manually.

Parent topic: Printing with Windows

Printing with the Built-in Epson Driver - Windows 10 S

You can print with the built-in Epson printer driver using any printing program on Windows 10 S, as described in these sections.

Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product. To print with additional settings, download and install the Epson Print and Scan utility from the Windows Store. You cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.

Selecting Print Settings - Windows 10 S

Parent topic: Printing from a Computer

Selecting Print Settings - Windows 10 S

Select the settings for your print job in your Windows 10 S application.

1. Open a photo or document for printing.
2. Select the print command in your application.

Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details.

1. If necessary, select your product name as the printer you want to use.

Note: You may also need to select Properties or Preferences to view your print settings.

You see a window like this:

1. Select the type of paper you loaded as the Media setting.

Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details.

1. Click the Advanced button.

You see a window like this:

1. Select the size of the paper you loaded as the Paper Size setting.
2. To print multiple copies, select or enter the number as the Copy Count setting.
3. To print multiple copies of multi-page documents in sets, select the Collated checkbox.
4. Click OK.

You return to the printing preferences window.

10. Select the Layout tab.

1. Select the orientation of your document as the Orientation setting.

2. To print double-sided, select one of the Print on Both Sides options, depending on how you want to orient the page layout. The icon next to each option shows the layout.

1. Click OK to save your settings.

You see your application's Print window.

1. Click OK or Print to start printing.

Parent topic: Printing with the Built-in Epson Driver - Windows 10 S

Printing on a Mac

You can print with your product using any Mac printing program, as described in these sections.

Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website.

Selecting Basic Print Settings - Mac

Selecting Page Setup Settings - Mac

Selecting Print Layout Options - Mac

Selecting Double-sided Printing Settings - Mac

Managing Color - Mac

Selecting Printing Preferences - Mac

Printing Your Document or Photo - Mac

Parent topic: Printing from a Computer

Selecting Basic Print Settings - Mac

Select the basic settings for the document or photo you want to print.

1. Open a photo or document for printing.
2. Select the print command in your application.

Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details.

1. Select your product as the Printer setting.

1. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the print window.

You see the expanded printer settings window for your product:

Note: The print window may look different, depending on the Mac OS version and the application you are using.

1. Select the Copies and Pages settings as necessary.

Note: If you do not see these settings in the print window, check for them in your application before printing.

1. Select the page setup options: Paper Size and Orientation.

Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu.

1. Select any application-specific settings that appear on the screen, such as those shown in the image above for the Preview application.
2. Select Print Settings or Printer Features from the pop-up menu.

You see these settings:

1. Select the type of paper you loaded as the Media Type setting.

Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details.

1. Select the Print Quality setting you want to use.
2. Select the Borderless checkbox if you want to print a borderless photo. If the option is grayed out, change the Media Type setting to a paper type that supports borderless printing.
3. Select any of the available print options.

Print Quality Options - Mac

Print Options - Mac

Parent topic: Printing on a Mac

Related references

Paper or Media Type Settings - Printing Software

Related tasks

Selecting Page Setup Settings - Mac

Printing Your Document or Photo - Mac

Print Quality Options - Mac

You can select any of the available Print Quality options to fine-tune the quality of your print. Some settings may be unavailable, depending on the paper type setting you have chosen.

Draft

For draft printing on plain paper.

Normal

For everyday text and image printing.

Normal - Vivid

For everyday text and image printing with good quality and print speed.

Fine

For text and graphics with good quality and print speed.

Quality

For text and graphics with increased quality and print speed.

Parent topic: Selecting Basic Print Settings - Mac

Print Options - Mac

You can select any of the print options to customize your print. Some options may be unavailable, depending on other settings you have chosen.

Expansion

If you selected a borderless paper size setting, this option adjusts the image expansion settings to control printing at the edges of borderless prints.

Grayscale

Prints text and graphics in black or shades of gray.

Mirror Image

Lets you flip the printed image horizontally.

Note: If you select the Min option for the Expansion setting, you may see white borders on your printed photo.

Parent topic: Selecting Basic Print Settings - Mac

Selecting Page Setup Settings - Mac

Depending on your application, you may be able to select the paper size and orientation settings from the print window.

Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu.

1. Select the size of the paper you loaded as the Paper Size setting. If you are printing a borderless photo, select the Borderless checkbox or a paper size with a Borderless option. You can also select a custom setting to create a custom paper size, but the Quality setting will be limited to Normal. You can also select a custom setting to create a custom paper size. The Quality setting will be limited to Normal.

Note: You must select a compatible borderless paper type and size to print without borders. Check the borderless paper compatibility list for details.

1. Select the orientation of your document or photo as shown in the print window.

Note: If you are printing an envelope, select the icon.

Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop-up menu and selecting a scaling option.

Parent topic: Printing on a Mac

Selecting Print Layout Options - Mac

You can select a variety of layout options for your document or photo by selecting Layout from the pop-up menu on the print window.

• To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu. To arrange the print order of the pages, select a Layout Direction setting.
• To print borders around each page on the sheet, select a line setting from the Border pop-up menu.
• To print on both sides of each page, select a setting from the Two-Sided pop-up menu.
• To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings.

Parent topic: Printing on a Mac

Selecting Double-sided Printing Settings - Mac

You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up menu on the print window.

Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network. This screen may be different, depending on the Mac OS version you are using.

1. Select one of the Two-sided Printing options.

2. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type.

1. If necessary, customize the Adjustments settings as instructed on the screen.
2. Print a test copy of your double-sided document to test the selected settings.
3. Follow any instructions displayed on the screen during printing.

Double-sided Printing Options and Adjustments - Mac

Parent topic: Printing on a Mac

Double-sided Printing Options and Adjustments - Mac

You can select any of the available options in the Two-sided Printing Settings or Output Settings pop-up menu to set up your double-sided print job.

Long-Edge binding

Orients double-sided printed pages to be bound on the long edge of the paper.

Short-Edge binding

Orients double-sided printed pages to be bound on the short edge of the paper.

Print Density

Sets the level of ink coverage for double-sided printing.

Increased Ink Drying Time

Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing.

Parent topic: Selecting Double-sided Printing Settings - Mac

Managing Color - Mac

You can adjust the Color Matching and Color Options settings to fine-tune the colors in your printout, or turn off color management in your printer software.

1. Select Color Matching from the pop-up menu in the print window.

1. Select one of the available options.
2. Select Color Options from the pop-up menu in the print window.

Note: The available settings on the Color Options menu depend on the option you selected on the Color Matching menu.

1. Select one of the available options.

Color Matching and Color Options - Mac

Parent topic: Printing on a Mac

Color Matching and Color Options - Mac

You can select from these settings on the Color Matching and Color Options menus.

Color Matching Settings

EPSON Color Controls

Lets you manage color using controls in your printer software or turn off color management.

ColorSync

Prints using standard color profiles for your product and paper to help match image colors. You can customize the conversion method and filter settings on the ColorSync pop-up menu in the print window.

Color Options Settings

Manual Settings

Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness, Contrast, Saturation, and individual color tones. You can also select a color Mode setting for printing photos and graphics and the Fix Red-Eye setting to reduce or remove redeye in photos. Depending on the selected color mode, you can also adjust the midtone density using the Gamma setting.

Fix Photo

Improves the color, contrast, and sharpness of flawed photos. Click the arrow next to Advanced Settings and select the Fix Red-Eye setting to reduce or remove red-eye in photos.

Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to retain the special color effects.

Off (No Color Adjustment)

Turns off color management in your printer software so you can manage color using only your application software.

Note: An ICC profile is required if color management is turned off.

Parent topic: Managing Color - Mac

Selecting Printing Preferences - Mac

You can select printing preferences that apply to all the print jobs you send to your product.

1. In the Apple menu or the Dock, select System Preferences.
2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies.
3. Select Driver or Options.

You see a screen like this:

1. Select any of the available printing preferences.
2. Click OK.

Printing Preferences - Mac

Parent topic: Printing on a Mac

Printing Preferences - Mac

You can select from these settings on the Options or Driver tab.

Skip Blank Page

Ensures that your product does not print pages that contain no text or images.

Quiet Mode

Lessens noise during printing when you select Plain Paper/Bright White Paper as the paper Type or Media Type setting.

Permit temporary black printing

Allows you to print using black ink when color ink is expended.

High Speed Printing

Speeds up printing but may reduce print quality.

Output documents for filing

Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easier filing.

Remove white borders

Removes white margins that may appear when you print borderless photos.

Warning Notifications

Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions.

Establish bidirectional communication

Allows the product to communicate with the computer. Do not change the default setting unless you experience issues when using a shared printing pool.

Parent topic: Selecting Printing Preferences - Mac

Printing Your Document or Photo - Mac

Once you have selected your print settings, you are ready to print.

Click Print at the bottom of the print window.

Checking Print Status - Mac

Parent topic: Printing on a Mac

Checking Print Status - Mac

During printing, you can view the progress of your print job, control printing, and check ink status.

1. Click the printer icon when it appears in the Dock.

You see the print status window:

1. Select the following options as necessary for your Mac OS version:

2. To cancel printing, click the print job and click × or Delete.

3. To pause a print job, click the print job and click or Hold. To resume a print job, click the paused print job and click or Resume.
4. To pause printing for all queued print jobs, click Pause or Pause Printer.
5. To display other printer information, click Settings or Supply Levels.

Parent topic: Printing Your Document or Photo - Mac

Printing From a Chromebook

With a Google Account, you can print from a Chromebook without drivers or cables.

1. Connect your Epson product to your wireless network. See the link below.
2. Turn on your Chromebook and connect it to the same wireless network as your product.

Note: See your Chromebook's documentation for details on connecting to a network.

1. Do one of the following:

2. Click Add to Cloud Print in the notification that appears in the corner of your Chromebook screen.

Note: If you do not see a notification, check to see if a number appears in the status area at the lower-right corner of the screen. Click this number to open the notifications menu, then click Add to Cloud Print.

• Open a web browser and enter chrome://devices in the address bar. Skip to step 4.

• If you see a registration confirmation screen instead, click Register.

• Click Add Device.

• Click the Register button that appears next to your product.

• Click Register on the confirmation screen. Your product's LCD screen displays a confirmation message.
• Select OK or press the OK button on your product to confirm the Google Cloud Print connection and print a test page.
• To print to the connected product, select the print command in your Chrome app.

Your product is now linked to your Google Account and can be accessed from any Chromebook where you are logged in, as long as you have Internet access. Visit Epson Support for Google Cloud Print (U.S) or Epson Support for Google Cloud Print (Canada) for more information on using Google Cloud Print, or the Google Cloud Print website for a list of supported apps.

Parent topic: Printing from a Computer

Related tasks

Using Google Cloud Print

Cancelling Printing Using a Product Button

If you need to cancel printing, press the cancel button.

Parent topic: Printing from a Computer

Scanning

You can scan your originals and save them as digital files.

Starting a Scan

Scanning in Epson Scan 2

Starting a Scan

After placing your originals on your product for scanning, start scanning using one of these methods.

Starting a Scan Using the Product Control Panel

Changing Default Scan Job Settings

Starting a Scan Using the Epson Scan 2 Icon

Starting a Scan from a Scanning Program

Starting a Scan from a Smart Device

Parent topic: Scanning

Starting a Scan Using the Product Control Panel

You can scan an image to a variety of destinations using your product's control panel.

1. Make sure you installed the product software and connected the product to your computer or network.

Note: Restart your computer after installing the product software to enable scanning from the control panel.

1. Place your original on the product for scanning.

Note: To scan a multi-page document, place your originals in the ADF.

1. Press the home button, if necessary.
2. Select Scan.

You see a screen like this:

1. Select one of the following Scan to options:

2. Computer lets you scan to a connected computer using your saved scan settings.
   Cloud sends your scanned files to a destination that you have registered with Epson Connect.

3. WSD lets you manage network scanning in Windows 10, Windows 8.x, Windows 7, or Windows Vista (English only). To use this feature, you must first set up a WSD (Web Services for Devices) port on your Windows 7 or Windows Vista computer (the port is set up automatically on Windows 10 and Windows 8.x).

4. Follow the instructions in the links below to set up for scanning or complete your scan.

Scanning to a Connected Computer

Scanning to the Cloud

Setting Up a WSD Port (Windows 7/Windows Vista)

Control Panel Scanning Options

Parent topic: Starting a Scan

Related tasks

Using Epson Scan to Cloud

Related topics

Placing Originals on the Product

Scanning to a Connected Computer

You can scan an original and save it to a connected computer using your product's control panel. The computer must be connected using a USB cable.

You can save the scanned file as a JPEG or PDF file, or attach it to an e-mail. You can also set up custom scan settings using Event Manager and automatically scan using those settings on your product control panel.

Note: Be sure you have installed Epson Scan 2 and Event Manager on your computer before scanning to your computer.

1. Place your original on the product for scanning.

Note: To scan a multi-page document, place all of the pages in the ADF.

1. Press the home button, if necessary.
2. Select Scan.

You see a screen like this:

1. Select Computer.

You see a screen like this:

1. Choose one of the following options:

2. Select USB Connection when your computer is connected to the product using a USB cable.

3. Select Save as JPEG to save the scanned image as a JPEG file.
4. Select Save as PDF to save the scanned image as a PDF file.
5. Select Attach to e-mail to open the default email software on your computer and save the scanned document or images as a JPEG email attachment.

6. Select Follow custom setting to save the scanned document or image using custom settings you have selected using the Event Manager custom scan settings option.

7. Press the start button to start scanning.

Parent topic: Starting a Scan Using the Product Control Panel

Related tasks

Changing Default Scan Job Settings

Related topics

Placing Originals on the Product

Scanning to the Cloud

You can use the control panel to send your scanned files to a destination that you have registered with. Epson Connect.

Note: Make sure to set up your product using Epson Connect before using this feature.

1. Place your original on the product for scanning.
2. Press the home button, if necessary.
3. Select Scan.

You see a screen like this:

4. Select Cloud.

You see a screen like this:

Note: You must register your product with Epson Connect to select a destination.

1. Press the OK button to select a destination.
2. Change any of the displayed settings on the Scan tab as necessary.
3. Select the Advanced Settings tab to view and change additional scan settings, if necessary.
4. On the Scan tab, press the start button to start scanning.

Your product scans your original and saves the scanned file to the selected destination.

Parent topic: Starting a Scan Using the Product Control Panel

Related tasks

Setting Up Epson Connect Services

Related topics

Placing Originals on the Product

Setting Up a WSD Port (Windows 7/Windows Vista)

You can scan to a networked Windows computer using WSD (Web Services for Devices). You must first set up a WSD port on your Windows 7 or Windows Vista system (the port is set up automatically on Windows 10 and Windows 8.x).

Before you set up a WSD port, make sure you installed your product software, and connected your product and computer to the same network.

1. Turn on your product.

2. Print a network status sheet so you can identify the network name and model name for your product on the network.

3. Click or Start and select Computer.

4. On the left side of the window, select Network.

5. Locate your product on the Network screen, right-click it, and select Install.
6. When you see the User Account Control screen, click Continue.

Note: If you see an Uninstall screen, click Uninstall and repeat these steps as necessary.

1. When you see the message Your device is ready to use in the Windows taskbar, click the message.

2. On the Driver Software Installation screen, make sure your product is listed as Ready to use. Then click Close.

3. Do one of the following:

4. Windows 7: Click and select Devices and Printers.

5. Windows Vista: Click Start and select Control Panel > Hardware and Sound > Printers.

6. Make sure that an icon appears for your product's name on the network.

When you use WSD, select your product name to scan over the network.

Parent topic: Starting a Scan Using the Product Control Panel

Control Panel Scanning Options

Select the options you want to use for scanning.

Note: Not all options or settings may be available, depending on the Scan to option selected.

Scan to setting	Available options	Description
Color Mode	B&W	Select whether to scan images in color or black and white
	Color
File Format	JPEG	Select for photos
	PDF	Select for documents
Scan Area	Various sizes	Select the page size for documents, then select the orientation of the original
	Auto Cropping	Select for photos with dark edges
	Max Area	Select for most photos
Original Type	Text	Specifies the type of original you are scanning
	Photo
Density	-4 to +4	Adjusts the lightness or darkness of scanned images
Clear All Settings	Yes	Select Yes to restore all scan settings to their defaults
	No

Parent topic: Starting a Scan Using the Product Control Panel

Changing Default Scan Job Settings

You can view or change the default scan job settings your product uses when you scan to your computer. You do this using the Event Manager program.

1. Do one of the following to open Event Manager:

2. Windows 10: Click and select EPSON Software > Event Manager.

3. Windows 8.x: Navigate to the Apps screen and select Event Manager.

4. Windows (other versions): Click or Start > All Programs or Programs > EPSON Software > Event Manager.

5. Mac: Open the Applications folder, click Epson Software, and select Event Manager.

6. Open the Scanner (Windows) or Select Scanner (Mac) drop-down list and select your product, if necessary.

7. Click Make Job Settings.
8. Open the Edit Job Settings drop-down list and select the scan job settings you want to view or change.
9. Change the settings as necessary.
10. Click OK.
11. Click Close to close the Event Manager window.

Parent topic: Starting a Scan

Starting a Scan Using the Epson Scan 2 Icon

You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file.

Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.

• Windows 10: Click and select EPSON > Epson Scan 2.

• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2.

• Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON > Epson Scan 2 > Epson Scan 2.

• Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2.

You see an Epson Scan 2 window like this:

Parent topic: Starting a Scan

Starting a Scan from a Scanning Program

You can start Epson Scan 2 from a TWAIN-compliant scanning program to select scan settings, scan, and open the scanned image in the program.

Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.

1. Open your scanning program and select its scanning option. (See your scanning program help for instructions.)
2. Select your product.

Note: In certain programs, you may need to select your product as the "source" first. If you see a Select Source option, choose it and select your product. With Windows, do not select a WIA option for your product; not all scan functions will be available.

You see an Epson Scan 2 window like this:

Parent topic: Starting a Scan

Starting a Scan from a Smart Device

You can start a scan from a smart device using the Epson iPrint app. You can save the scanned document to your device or a cloud service, e-mail it, or print it.

Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.

Note: Your device must be connected to the same wireless network as your Epson product.

1. Download the Epson iPrint app from your device's app store or from Epson's website.
2. Place your original on the product for scanning.
3. Open the Epson iPrint app and select your product.
4. Select the scan settings and scan your original.
5. Save your scanned image to a file or cloud location.

Parent topic: Starting a Scan

Related tasks

Using the Epson iPrint Mobile App

Scanning in Epson Scan 2

Epson Scan 2 automatically scans your document and saves the scanned file in PDF format in your operating system's Documents or My Documents folder, or opens it in your scanning program. You can select settings, preview, and change the scanned file settings as necessary.

Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.

1. Start Epson Scan 2.

You see this window:

1. Select the Document Source setting that matches where you placed your original, or select Auto Detect to have Epson Scan 2 automatically detect the source.
2. Select the Document Size setting that matches the size of your original. You can select Customize to enter a custom size, if necessary.
3. Select the image type of your original and how you want it scanned as the Image Type setting.
4. Select the Resolution setting you want to use for your scan.
5. Select the Rotate setting to rotate the scanned image.
6. Select the Correct Document Skew setting to correct skewed originals, image contents, or both.
7. Click the Preview button.

Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window.

1. Reinsert your original into the ADF, if necessary.
2. Select any of the additional settings that you want to use on the Main Settings tab.
3. Click the Advanced Settings tab and select any settings that you want to use.

4. Select the format in which you want to save your scanned file as the Image Format setting. If necessary, select Options and select any desired format options.

5. Enter the file name for your scanned file in the File Name field. If necessary, select Settings to modify the file name settings.

6. Select the location in which you want to save your scanned file as the Folder setting. If necessary, select Select to create a new folder.
7. Click Scan.

The product scans your original and saves the scanned file in the location you specified.

Additional Scanning Settings - Main Settings Tab

Additional Scanning Settings - Advanced Settings Tab

Saving Scanned Documents as a Searchable PDF Using Epson Scan 2

Image Format Options

Scan Resolution Guidelines

Parent topic: Scanning

Additional Scanning Settings - Main Settings Tab

You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen.

Rotate

Rotates the original image clockwise to the desired angle before scanning it. Select Auto to allow your product to automatically rotate the image based on the orientation of the text (may take longer to scan).

Correct Document Skew

Corrects skewed originals, image contents, or both.

Add or edit pages after scanning

Lets you add, remove, or edit the pages in a scan, including rotating pages and changing the page order.

Note: To save multiple pages in a single file, you must select a file format that supports multiple pages such as PDF or Multi-TIFF. If you select another file format, each scanned image or page is saved as a separate file.

Parent topic: Scanning in Epson Scan 2

Additional Scanning Settings - Advanced Settings Tab

You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen.

Remove Background

Removes the background of the originals.

Text Enhancement

Sharpens the appearance of letters in text documents.

Auto Area Segmentation

Makes black and white images clearer and text recognition more accurate by separating the text from the graphics.

Threshold

Adjusts the level at which black areas in text and line art are delineated, improving text recognition in OCR (Optical Character Recognition) programs.

Color Enhance

Enhances the shades of the color you select in the scanned image. This setting is available only if you select Grayscale or Black & White as the Image Type setting.

Brightness

Adjusts the overall lightness and darkness of the scanned image.

Contrast

Adjusts the difference between the light and dark areas of the overall scanned image.

Gamma

Adjusts the midtone density of the scanned image.

Unsharp Mask

Makes the edges of certain image areas clearer. Turn off this option to leave softer edges.

Descreening

Removes the ripple pattern that might appear in subtly shaded image areas, such as skin tones. This option improves results when scanning magazines or newspapers. (The results of descreening do not appear in the preview image, only in your scanned image.)

Edge Fill

Corrects shadowing around the edges of the image by filling the shadows with black or white.

Dual Image Output

Scans the original image twice using different output settings (Windows only).

Watermark

Adds a watermark to a scanned image.

Parent topic: Scanning in Epson Scan 2

Saving Scanned Documents as a Searchable PDF Using Epson Scan 2

You can scan a document and save the text in a searchable PDF. In a searchable PDF, text is recognized using Optical Character Recognition (OCR) and then embedded in the scanned original.

Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component if you want to perform OCR.

1. Load your original in the product for scanning.
2. Start Epson Scan 2.
3. Select your scan settings.
4. Click Preview and adjust the area you want to scan, if necessary.
5. If you are using the ADF, reload the ejected original.
6. Select Searchable PDF as the Image Format setting.
7. Select Options from the Image Format list.

You see this window:

1. Select any of the options on the General tab.
2. Select the Text tab.
3. Make sure the language used in the document text is selected as the Text Language setting.
4. Select the Security tab if you want to add a password to the PDF or protect printing or editing properties.
5. Click OK.
6. Confirm the File Name setting and select a Folder setting for your document.
7. Click Scan.

The scanned image is saved as a searchable PDF.

Parent topic: Scanning in Epson Scan 2

Image Format Options

You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options.

BITMAP (*.bmp)

A standard image file format for most Windows programs.

JPEG (.jpg)

An image format that lets you highly compress image data. However, the higher the compression, the lower the image quality. (The TIFF format is recommended when you need to modify or retouch your scanned image.)

PNG (*.png)

An image format that does not lose quality during editing.

TIFF (.tif)

A file format created for exchanging data between many programs, such as graphic and DTP software.

Multi-TIFF (.tif)

A TIFF file format when multiple pages are saved to the same file, allowing you to edit the images using a compatible program.

PDF (.pdf)

A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or other programs. You can save multi-page documents in one PDF file.

Searchable PDF (.pdf)

A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or other programs. You can save multi-page documents in one PDF file. Recognized text in the scanned document can be searched.

Parent topic: Scanning in Epson Scan 2

Scan Resolution Guidelines

The Resolution setting, measured in dpi (dots per inch), controls the amount of detail captured in your scans. Increasing the resolution raises the amount of detail captured but comes with the following disadvantages:

• Larger file sizes
  It takes longer to scan your originals, send/receive your scans by email or fax, and to print your scans
• The image may become too large to fit on your display or print on paper

If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the resolution setting you need:

• You will scan the image at its original size but enlarge it later in an image-editing program.

Increase the Epson Scan 2 Resolution setting in your scan. Increase the resolution by the same amount you will increase the image size to retain a high image quality. For example, if the resolution is 300 dpi (dots per inch) and you will double the image size later, change the Resolution setting to 600 dpi.

• You will scan the image at 100% or smaller size.

Select the Epson Scan 2 Resolution setting based on how you will use the scanned image:

• Email/view on a computer screen/post on the web: 96 to 200 dpi
• Print/fax/convert to editable text (OCR)/create searchable PDF: 200 to 300 dpi

Parent topic: Scanning in Epson Scan 2

Faxing

See these sections to fax using your product.

Note: This product allows you to store names, telephone numbers, and fax data in its memory even when the power is turned off. Make sure you restore all of the default settings if you give away or dispose of the product. This will erase all of your network settings and fax data.

Connecting a Telephone or Answering Machine

Setting Up Fax Features

Setting Up Contacts and Contact Groups

Sending Faxes

Receiving Faxes

Checking Fax Status

Printing Fax Reports

Connecting a Telephone or Answering Machine

You must connect your product to a telephone wall jack to send or receive faxes. If you want to use the same telephone line to receive calls, you can connect a telephone or answering machine to your product using an additional phone cable.

Note: If you do not connect a telephone to your product, make sure Receive Mode is set to Auto. Otherwise, you cannot receive taxes.

1. Connect a phone cable to your telephone wall jack and to the LINE port on your product.

Note: If you have a DSL or ISDN connection, you must connect the appropriate DSL filter, or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your product. Contact your DSL or ISDN provider for the necessary equipment.

1. If you are connecting a telephone or answering machine to your product using a second phone cable, remove the cap from the EXT port on your product.

1. Connect a second phone cable to your telephone or answering machine and to the EXT port on your product.

Note: If you connect an answering machine and Receive Mode is set to Auto, set the number of rings before your product answers a call to a number that is higher than your answering machine's setting for the number of rings.

Parent topic: Faxing

Related tasks

Receiving Faxes Automatically

Setting the Number of Rings to Answer

Setting Up Fax Features

Before faxing with your product, set up your fax header and select the fax features you want to use.

Note: If you leave your product unplugged for a long period of time, you may need to reset the date and time settings for taxes.

Setting Up Basic Fax Features

Selecting Advanced Fax Settings

Setting Up the Fax Utility - Windows

Setting Up Fax Features Using the Fax Utility - Mac

Parent topic: Faxing

Setting Up Basic Fax Features

See these sections to select the basic settings you need to use the product's fax features.

Using the Fax Setup Wizard

Selecting the Line Type

Setting the Number of Rings to Answer

Parent topic: Setting Up Fax Features

Using the Fax Setup Wizard

You can setup the product's basic fax settings using the Fax Setting Wizard. This wizard is automatically displayed when the product is turned on for the first time. You can also change these settings individually from the Fax Settings menu.

1. Press the home button, if necessary.
2. Select Settings > General Settings > Fax Settings.

You see a screen like this:

1. Select Fax Setting Wizard.

The Fax Setting Wizard screen appears.

1. Select Proceed.

2. On the Fax Header screen, use the displayed keypad to enter the sender name for your fax source, such as your name or a business name. You can enter up to 40 characters. Select OK when finished.

3. On the Your Phone Number screen, use the displayed keypad to enter your fax number, up to 20 characters. Select OK when finished.

Note: The name and phone number in the fax header identifies the source of the faxes you send.

1. On the Distinctive Ring Setting screen, do one of the following:

2. If you have subscribed to a distinctive ring service from your telephone company, select Settings. Select the ring pattern to be used for incoming faxes. Go to step 10.

3. If you do not have a distinctive ring service, select Skip and go to the next step.

Note: Distinctive ring services allows you to have several phone numbers on one phone line. Each number is assigned a different ring pattern. You can use one number for voice calls and another for fax calls. Select the ring pattern assigned to fax calls in the Distinctive Ring Setting. If you select a ring pattern other than All, Receive Mode is automatically set to Auto.

1. On the Receive Mode Setting screen, do one of the following:

2. If you have connected an external telephone or answering machine to the product, select Yes and go to the next step.

3. If you did not connect an external telephone or answering machine, select No and go to step 10. (Receive Mode is automatically set to Auto; otherwise you cannot receive faxes.)

4. On the next Receive Mode Setting screen, select Yes to receive faxes automatically or select No to receive faxes manually.

Note: If you connect an external answering machine and select to receive faxes automatically, make sure the Rings to Answer setting is correct. If you select to receive faxes manually, you need to answer every call and operate the product's control panel or your phone to receive faxes.

1. On the Proceed screen, confirm the displayed settings and select Proceed, or press the back arrow to change the settings.

2. On the Run Check Fax Connection screen, select Start Checking and follow the on-screen instructions to check the fax connection and print a report of the check result. If there are any errors reported, try the solutions on the report and run the check again.

If the Select Line Type screen appears, select the correct line type.

If the Select Dial Tone Detection screen appears, select Disable. However, disabling the dial tone detection function may drop the first digit of a fax number and send the fax to the wrong number.

Parent topic: Setting Up Basic Fax Features

Related references

Entering Characters on the LCD Screen

Selecting the Line Type

If you connect the product to a PBX phone system or terminal adapter, you must change the product's line type. PBX (Private Branch Exchange) is used in office environments where an external access code such as "9" must be dialed to call an outside line. The default Line Type setting is PSTN (Public Switched Telephone Network), which is a standard home phone line.

1. Press the home button, if necessary.
2. Select Settings > General Settings > Fax Settings > Basic Settings > Line Type > PBX.

You see a screen like this:

1. Set the switch to Use to activate the setting.
2. Select Access Code.

3. Use the displayed keypad to enter the access code, such as 9, and select OK.

4. Select Done to exit.

Parent topic: Setting Up Basic Fax Features

Setting the Number of Rings to Answer

If you connect an external answering machine and select to receive faxes automatically, make sure the Rings to Answer setting is correct. The number of rings should be higher than the number of rings your answering machine is set to for answering a call.

1. Press the home button, if necessary.
2. Select Settings > General Settings > Fax Settings > Basic Settings > Rings to Answer.

You see a screen like this:

1. Press the + or - buttons to select the number of rings, then select Done. Make sure to select a number higher than the number of rings your answering machine is set to for answering a call.

Note: An answering machine picks up every call faster than the product, but the product can detect fax tones and start receiving faxes. If you answer the phone and hear a fax tone, check that the product has started receiving the fax, then hang up the phone.

Parent topic: Setting Up Basic Fax Features

Selecting Advanced Fax Settings

You can select a variety of advanced fax settings.

1. Press the home button, if necessary.

2. Select Settings > General Settings > Fax Settings.

You see a screen like this:

3. Select the group of settings you want to change.

Basic Settings - Fax

Receive Settings - Fax

Report Settings - Fax

Security Settings - Fax

Parent topic: Setting Up Fax Features

Basic Settings - Fax

Set the basic options you want to use for incoming and outgoing faxes.

Setting	Options	Description
Fax Speed	Fast(33,600bps)	Sets the speed at which you send and receive faxes.
	Medium(14,400bps)
	Slow(9,600bps)
ECM	On	Turns on Error Correction Mode (ECM) to automatically correct errors in sent or received fax data.
	Off	Turns off Error Correction Mode (ECM); color faxes cannot be sent or received.
Dial Tone Detection	On	Automatically dials the number you enter for faxing when the product detects a dial tone.
	Off	Turns off automatic dial tone detection, which may be necessary if the product is connected to a PBX (Private Branch Exchange) or a TA (Terminal Adapter). However, turning this setting off may cause the product to drop the first digit of a fax number.
Line Type	PSTN	Selects a standard phone line (Public Switched Telephone Network).
	PBX	Selects Private Branch Exchange, the type of phone line used in office environments where an access code such as 9 must be used to call an outside line.
Header	Your Phone Number	Select to enter your phone number and header information for inclusion on outgoing faxes.
	Fax Header
Receive Mode	Manual	Lets you confirm whether an incoming fax should be printed; a telephone must be connected to the product
	Auto	Automatically receives and prints faxes.
Distinctive Ring	All	If you are using a Distinctive Ring Service on your phone line, your telephone company can assign two or more phone numbers to the same line and assign different ring patterns to each. If you use this service, select the number of rings for your fax number so your product can receive faxes on the correct number of rings. Select All for phones lines that do not use this service.
	Single
	Double
	Triple
	Double&Triple
Rings to Answer	1 to 9	Sets the number of rings before your product receives a fax. If Receive Mode is set to Auto and an answering machine is connected to the product, make sure this setting is set higher than the number of rings your answering machine is set to answer a call.
Remote Receive	Off	Lets you start receiving faxes using your phone instead of operating the product (if the Receive Mode is set to Auto). When you select On, you must also set a Start Code. If you are using a cordless handset with its base connected to the product, you can start receiving the fax by entering the code using the handset.
	On
	Start Code
Rejection Fax	Various	Lets you automatically reject faxes from blocked numbers, with blank headers, or from unrecognized contacts.

Parent topic: Selecting Advanced Fax Settings

Receive Settings - Fax

Set the receive options you want to use for incoming faxes.

Setting	Options	Description
Save to Computer	No	Select Yes to save received faxes as PDF files to a connected computer when using FAX Utility. After selecting Yes, you can select Yes and Print.
	Yes
	Yes and Print
Auto Reduction	On	Select to reduce the size of large received faxes to fit on the paper size in the selected paper source.
	Off	Select to print large incoming faxes at their original size on multiple sheets, if necessary.
Split Page Settings	Delete Print Data After Split	Select how to split large incoming faxes across multiple sheets.
	Overlap When Split
Auto Rotation	On	If you have loaded A5-size paper, select On to rotate landscape-oriented incoming faxes so that they print correctly on the paper.
	Off
Add Reception Information	On	Select On to include the date, time, the sender's information, and a page number in your incoming faxes.
	Off
2-Sided	Off	Select On to print incoming faxes double sided. You can also select the Binding Margin.
	On
Print Start Timing	All Pages Received	Select to print incoming faxes after the product receives all of the pages of the document.
	First Page Received	Select to print incoming faxes as soon as the product receives the first page of the document.
Collation Stack	On	Select On to print incoming faxes so that the pages are stacked in the correct page order. (When the product is low on memory, this option may not be available.)
	Off
Print Suspend Time	Off	Select On to set a time period to stop automatic printing of faxes or reports and save received faxes in the product's memory. (Make sure there is enough free memory before using this function.)
	On
	Time to Stop
	Time to Restart
Quiet Mode	On	Select On to reduce noise during printing. (Printing speed may be reduced.)
	Off

Parent topic: Selecting Advanced Fax Settings

Report Settings - Fax

Set the fax report options you want to use.

Setting	Options	Description
Fax Log Auto Print	Off	Select when to automatically print the fax log
	On(Every 30)
	On(Time)
Attach Fax image to Report	Off	Prints a transmission report with an image of the first page of the faxed document
	On(Large Image)
	On(Small Image)
Report Format	Simple	Selects a format for the printed fax report. Select Detail to include error codes.
	Detail

Parent topic: Selecting Advanced Fax Settings

Security Settings - Fax

Set the security options you want to use for fax data.

Setting	Options	Description
Direct Dialing Restrictions	Off	Does not restrict dialed fax numbers.
	On	Allows faxing only to numbers stored in the contacts list or history.
	Enter Twice	Requires you to enter fax numbers twice to prevent errors.
Confirm Address List	Off	Selects whether or not to display a recipient confirmation screen before a fax is sent.
	On
Backup Data Auto Clear	Off	Automatically erases sent or received fax data from your product's memory.
	On
Clear Backup Data	—	Deletes all sent or received fax data remaining in your product's memory; run this function if you are giving away or disposing of your product.

Parent topic: Selecting Advanced Fax Settings

Setting Up the Fax Utility - Windows

You can set up the FAX Utility for Windows for use with your product.

Note: Before using the FAX Utility for Windows, make sure you have set up the fax features on your product using the product control panel. Also first confirm that you can send and receive faxes using the control panel.

1. Do one of the following:

2. Windows 10: Click and select EPSON Software.

3. Windows 8.x: Navigate to the Apps screen.

4. Windows (other versions): Click or Start > Programs or All Programs > EPSON Software.

5. Select FAX Utility.

The first time you use the FAX Utility, you see this introduction window:

1. Read about the FAX Utility and click Close at the bottom of the window.

You see this window:

1. Click Select Printer and follow the on-screen instructions to transfer your product's fax settings to the FAX Utility.

Note: For detailed information, click Help or Open Online Help.

Parent topic: Setting Up Fax Features

Setting Up Fax Features Using the Fax Utility - Mac

You can set up your fax header and select your fax settings using the FAX Utility for Mac.

1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select the FAX option for your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
2. Double-click FAX Utility, if necessary.

You see this window:

1. Select your FAX product in the Printer list.
2. Select Fax Settings.
3. Follow the prompts that appear on the screen to enter your fax header information and select your fax settings.

Note: For detailed information, select the FAX Utility ? icon.

Parent topic: Setting Up Fax Features

Setting Up Contacts and Contact Groups

You can set up a list of contacts and their fax numbers so you can quickly select them for faxing. You can also set up contact groups to send a fax message to multiple contacts.

Setting Up Contacts Using the Product Control Panel

Importing Contacts Using the Fax Utility - Windows

Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac

Parent topic: Faxing

Setting Up Contacts Using the Product Control Panel

You can set up your contacts and contact groups using the control panel on your product.

Creating a Contact

Editing or Deleting a Contact

Creating a Contact Group

Editing or Deleting a Contact Group

Parent topic: Setting Up Contacts and Contact Groups

Related tasks

Importing Contacts Using the Fax Utility - Windows

Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac

Creating a Contact

You can create a list of contacts to save frequently used fax numbers.

Note: You can create up to 100 contacts and contact groups combined.

1. Press the home button, if necessary.
2. Select Fax.

You see a screen like this:

3. Select Contacts.

You see a screen like this:

1. Press the + button to select Add Entry.
2. Select Add Contact.

You see a screen like this:

1. Select the registry number you want to use for the contact you are adding.

2. Select the Name field, use the displayed keyboard to enter the contact name (up to 30 characters), and select OK.

3. Select the Index Word field, use the displayed keyboard to enter a word to use when searching for an entry (up to 30 characters), and select OK. (This field is optional.)

4. Select the Fax Number field, and use the numeric keypad on the LCD screen or the buttons on the product to enter the fax number. You can enter up to 64 characters.

Note: If necessary, enter an outside line access code (such as 9) at the beginning of the fax number. If the access code has been set up in the Line Type setting, enter the # pound sign instead of the code.

1. Select Done to store the contact.

Parent topic: Setting Up Contacts Using the Product Control Panel

Editing or Deleting a Contact

You can edit or delete any of the contacts on your list.

1. Press the home button, if necessary.
2. Select Fax.

You see a screen like this:

1. Select Contacts.
2. Select the contact you want to edit or delete and press the right arrow button.

You see a screen like this:

1. Do one of the following:

2. To delete the contact, select Delete and select Yes on the confirmation screen.

3. To edit the contact, select Edit, select the item you want to change, enter the correct information, and select OK. When you are finished editing, select OK.

Parent topic: Setting Up Contacts Using the Product Control Panel

Creating a Contact Group

You can create a group of contacts so that you can easily send faxes to multiple recipients.

Note: You can create up to 100 contacts and contact groups combined. You must create a contact before creating a contact group.

1. Press the home button, if necessary.
2. Select Fax.

You see a screen like this:

1. Select Contacts
2. Press the + button to select Add Entry.
3. Select Add Group.

You see a screen like this:

1. Select the registry number you want to use for the group you are adding.

2. Select the Group Name field, use the displayed keyboard to enter the group name (up to 30 characters), and select OK.

3. Select the Index Word field, use the displayed keyboard to enter a word to use when searching for a group (up to 30 characters), and select OK. (This field is optional.)

4. Select Contact(s) Added to the Group.

You see your contacts list.

1. Select each contact you want to include in your group.

A check mark appears next to each selected contact.

1. Select Close.
2. Select Done to add the group.

Parent topic: Setting Up Contacts Using the Product Control Panel

Editing or Deleting a Contact Group

You can edit an existing contact group to add or delete entries. You can also delete the entire contact group.

1. Press the home button, if necessary.
2. Select Fax.

You see a screen like this:

1. Select Contacts
2. Select the group you want to edit or delete and press the right arrow button.

You see a screen like this:

Note: If you want to delete the entire group, select Delete.

1. To edit the group, select Edit.
2. Select Contact(s) Added to the Group.

You see a list of the contacts in your group.

1. To add or delete a contact, select the contact and press the OK button to select or deselect it. A check mark appears next to each selected contact.
2. Select Close.
3. Select Done to save your changes.

Parent topic: Setting Up Contacts Using the Product Control Panel

Importing Contacts Using the Fax Utility - Windows

You can edit contacts stored in your product and import contacts from your Windows Address Book to the PC-FAX Phone Book in the FAX Utility for Windows.

1. Do one of the following:

2. Windows 10: Click and select EPSON Software.

3. Windows 8.x: Navigate to the Apps screen.
4. Windows (other versions): Click or Start > Programs or All Programs > EPSON Software.

2. Select FAX Utility.

The first time you use the FAX Utility, you see this introduction window:

1. Read about the FAX Utility and click Close at the bottom of the window.

You see this window:

1. To edit the contacts list on your product, click Contacts.

2. Do one of the following:

3. To edit a contact, select it in the list and click the icon.
   To delete a contact, select it in the list and click the × icon.

4. To import fax numbers from your Windows Address Book into the FAX Utility PC-FAX Phone Book, select Edit PC-FAX Phone Book.

You see this window:

1. Select File > Import From Windows Address Book.
2. Select the contacts you want to import and click OK.

Note: For detailed information, select Help or Open Online Help.

Parent topic: Setting Up Contacts and Contact Groups

Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac

You can set up your speed dial and group dial lists using the FAX Utility. The utility also lets you import fax numbers from the MacAddress Book and back up fax numbers to your product's memory.

Note: You can create up to 60 speed dial and group dial entries combined.

1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select the FAX option for your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
2. Double-click FAX Utility, if necessary.

You see this window:

1. Select your FAX product in the Printer list.
2. Select Speed Dial/Group Dial List.

You see this window:

1. To add an entry, double-click an empty entry.

Note: To edit an entry, select it and change the information. To delete an entry, select it and press the Delete key on your keyboard.

1. Do one of the following:

2. To create a speed dial entry, select Speed Dial, enter a name and fax number, and click OK.

3. To create a group dial entry, select Group Dial, enter a name, select your desired fax numbers, and click OK.

4. Repeat the previous steps as necessary to add all your speed dial or group dial entries.

5. To import entries from your MacAddress book, click the icon.

6. When you are finished, click the icon to save the entries to your product's memory.

Parent topic: Setting Up Contacts and Contact Groups

Sending Faxes

See these sections to send faxes using your product.

Sending Faxes from the Product Control Panel

Sending Faxes Using the Fax Utility - Windows

Sending Faxes Using the Fax Utility - Mac

Parent topic: Faxing

Sending Faxes from the Product Control Panel

See these sections to send faxes using the product's control panel.

Sending a Fax Using the Keypad, Contact List, or History

Fax Sending Options

Sending a Fax at a Specified Time

Parent topic: Sending Faxes

Sending a Fax Using the Keypad, Contact List, or History

You can send a fax from your product control panel by entering the fax number, or selecting the number from either the contact list or fax history.

Note: You can send a black-and-white fax to up to 100 contacts or 99 groups at a time, or send a color fax to one recipient at a time. If your recipient's fax machine does not print in color, your fax is automatically sent in black-and-white.

1. Place your original on the product for faxing.
2. Press the home button, if necessary.
3. Select Fax.

You see a screen like this:

1. Do one of the following to select fax recipients:

2. Manually enter a fax number: Select Keypad and enter a fax number. Select OK when done. To add another fax number, repeat the same steps. You can also use the numeric keypad on the control panel to enter a fax number.

Note: If direct dialing has been restricted, you can only select the number from the contact list or fax history. If necessary, enter an outside line access code (such as 9) at the beginning of the fax number. If the access code has been set up in the Line Type setting, enter the # pound sign instead of the code. If your fax number requires a brief pause, select - to insert a pause symbol (-) .

• Select from the contact list: Select Contacts to display the contact list. Select one or more contacts (select the contact again to deselect it). You can also select the Search for Contacts field to search for recipients by name, index name, or entry number. Select Close when you are finished.

• Select from the sent fax history: Select Recent to display the sent fax history. Select a recipient from the list.

Note: To delete entered recipients, select the recipient field, select the recipient you want to delete, and select Close.

1. If you need to change any fax settings, select Fax Settings and select your settings.
2. Press the start button to send the fax.

Note: To cancel faxing, press the cancel button.

After scanning your originals, your product dials the number and sends the fax.

Parent topic: Sending Faxes from the Product Control Panel

Related references

Fax Sending Options

Related tasks

Selecting the Line Type

Related topics

Setting Up Contacts Using the Product Control Panel

Placing Originals on the Product

Fax Sending Options

While sending a fax, you can select Fax Settings and select these options.

Setting	Options	Description
Resolution	Standard	Adjusts the scan resolution and print quality of outgoing faxes
	Fine
	Photo
Density	Varying levels available	Lets you select from various density levels
ADF Continuous Scan	Off	Select On to have the product to ask if you want to scan another page after a document in the ADF has finished scanning
	On
Original Size (Glass)	Half Letter	Sets the size for a document placed on the scanner glass
	A5
	Letter
	A4
Color Mode	B&W	Select whether to scan images in black and white or color
	Color
Direct Send	Off	Select On to send black-and-white faxes to a single recipient as soon as the connection is made, without saving the scanned image to memory. You cannot use this setting when sending a color fax or sending a fax to multiple recipients.
	On
Send Fax Later	Off	Select On to send the current fax at a selected time
	On
Add Sender Information	Off	Lets you include a header, your phone number, or a destination list in the selected location on your outgoing faxes
	Outside of Image
	Inside of Image
Transmission Report	Print on Error	Lets you select when to print transmission reports
	Print
	Do Not Print
Clear All Settings	Yes	Restore all settings to their defaults
	No

Parent topic: Sending Faxes from the Product Control Panel

Sending a Fax at a Specified Time

You can send a fax at a time of your choice.

Note: Make sure the product's date and time settings are correct. You can only send faxes in black-and-white when you use this option.

1. Place your original on the product for faxing.

2. Press the home button, if necessary.

3. Select Fax.

You see a screen like this:

1. Enter a fax number or select a number from the Contacts or Recent lists.
2. Select Fax Settings.
3. Select Send Fax Later.
4. Select On.
5. Select Time, use the displayed keypad on the LCD screen to enter your desired time, and select OK.
6. Select Done.
7. Press the start button to send the fax.

Note: To cancel faxing, press the cancel button.

After scanning your originals, your product dials the number and sends the fax at the specified time.

Note: If the product is turned off at the specified time, the fax is sent when it is powered on.

Parent topic: Sending Faxes from the Product Control Panel

Sending Faxes Using the Fax Utility - Windows

You can send a fax from a printing program in Windows. You can fax up to 100 pages at a time, including a cover sheet.

1. Open the file you want to fax and select the print command.

You see a window like this:

1. Select your product with the FAX option as the printer.
2. To change the Paper Size, Orientation, Color, Image Quality, or Character Density settings, click the Preferences or Properties button.

Note: If you see a Setup, Printer, or Options button, click it. Then click Preferences or Properties on the next screen. For more information about selecting fax print settings, click Help.

1. Select the Page Range as necessary. (Leave the Number of copies set to 1.)
2. Click Print or OK.

If you're faxing for the first time, you see a window like this one:

1. Enter your sender information so that recipients can identify the origin of the fax. Then click OK to save the sender information.

You see a window like this:

1. Enter the recipient's name and fax number or select a recipient from the phonebook, then click Next.

Note: For detailed instructions on using the Epson FAX Utility, click Help.

1. Select a cover sheet and enter a subject and message, then click Next.
2. Click Send to transmit your fax.

Parent topic: Sending Faxes

Sending Faxes Using the Fax Utility - Mac

You can send a fax from a Mac printing program using the FAX Utility. You can fax up to 100 pages at a time, including a cover sheet.

1. Open the file you want to fax.

2. Select the print command in your application.

Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details.

1. Select your product FAX option as the Printer setting.
2. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the print window.
3. Select the number of pages you are faxing as the Pages setting.

Note: Leave the Copies setting set to 1.

1. Select Recipient Settings from the pop-up menu.

You see this window:

1. Do one of the following to choose your recipient:

2. Select a name or group from the Recipient List.

3. Enter a name, company, and fax number and click the + button.

4. Click the 1 icon and select a recipient from your address book.

5. Select Fax Settings from the pop-up menu.

You see this window:

1. Select the Color and Image Quality settings you want to use for your fax.
2. Click Fax.

Parent topic: Sending Faxes

Receiving Faxes

See these sections to receive taxes with your product.

Fax Reception

Receiving Faxes Automatically

Receiving Faxes Manually

Receiving a Fax by Polling

Selecting Received Fax Options Using the Fax Utility - Windows

Parent topic: Faxing

Fax Reception

Your product will automatically receive and print faxes when you set the Receive Mode to Auto.

If you connected a telephone to your product so you can use the same phone line for faxes and voice calls, you can also set your product to receive faxes manually. This allows you to check for a fax tone using the telephone and press a button on your product to receive the fax.

Make sure to load paper in your product and select your fax settings before receiving a fax.

Note: If you run out of paper during fax printing, load more paper and press the button indicated on your product's LCD screen to continue.

Parent topic: Receiving Faxes

Receiving Faxes Automatically

To receive taxes automatically, make sure Receive Mode is set to Auto (the default setting for the product).

To change the Receive Mode if necessary, select Settings > General Settings > Fax Settings > Basic Settings > Receive Mode.

If an answering machine is connected, make sure the product's Rings to Answer setting is set higher than the number of rings your answering machine is set to answer a call. For example, if the answering machine is set to pick up on the fourth ring, set the product to pick up on the fifth ring or later.

Parent topic: Receiving Faxes

Related references

Basic Settings - Fax

Related tasks

Receiving Faxes Manually

Receiving Faxes Manually

You can set up your product to receive faxes manually by setting the Receive Mode to Manual. This lets you check for a fax tone on the connected telephone before receiving a fax.

1. To change the Receive Mode, select Settings > General Settings > Fax Settings > Basic Settings > Receive Mode and select Manual.
2. When the connected telephone rings, answer the call.
3. If you hear a fax tone, select Fax on the LCD display.
4. Select Send/Receive.
5. Select Receive.
6. Press the start button to start receiving the fax.
7. Hang up the telephone.

Parent topic: Receiving Faxes

Related references

Basic Settings - Fax

Related tasks

Receiving Faxes Automatically

Receiving a Fax by Polling

You can use polling to receive a fax from another fax machine (such as a fax information service).

Note: You cannot use polling to receive a fax from a fax information service that uses audio guidance.

1. Press the home button, if necessary.
2. Select Fax.

You see a screen like this:

1. Select the icon.
2. Set Polling Receive to On.
3. Select Close.
4. Enter the fax number you expect to receive the fax from.

Note: If direct dialing has been restricted, you can only select the number from the contact list or fax history.

1. Press the start button to start receiving the fax.

Parent topic: Receiving Faxes

Selecting Received Fax Options Using the Fax Utility - Windows

You can select options for use with received faxes using the FAX Utility for Windows.

1. Do one of the following:

2. Windows 10: Click and select EPSON Software.

3. Windows 8.x: Navigate to the Apps screen.

4. Windows (other versions): Click or Start > Programs or All Programs > EPSON Software.

5. Select FAX Utility.

The first time you use the FAX Utility, you see this introduction window:

1. Read about the FAX Utility and click Close at the bottom of the window.

You see this window:

1. To save taxes received by your product on your computer, select Save received taxes on this computer.
2. Select the destination folder and other options, and click OK.

You return to the FAX Utility window.

1. To receive notifications when received faxes arrive in the selected destination folder on your computer, select Notify me if new faxes exist in forwarding folders.

2. Select how often you want to be notified of received faxes and click OK.

Note: For detailed information, click Help or Open Online Help.

Parent topic: Receiving Faxes

Checking Fax Status

You can check the status of current fax jobs, or faxes that have been received or sent on the product control panel.

1. Press the home button, if necessary.
2. Select Fax.

You see a screen like this:

1. Select the icon.

2. To check the history of faxes that have been sent, received, or saved, select Transmission Log and select the job you want to check.

Note: If you see a numbered icon above the icon on your product's LCD screen or the

received fax light is flashing, received faxes have been temporarily saved to the product's memory.

Parent topic: Faxing

Printing Fax Reports

You can print several types of fax reports whenever necessary. You can also print the fax log printed automatically by turning on Fax Log Auto Print.

1. Press the home button, if necessary.
2. Select Fax.

You see a screen like this:

1. Select the icon.
2. Select Fax Report.
3. Select the fax report you want to print.

Fax Report Options

Parent topic: Faxing

Fax Report Options

Select the fax report or list you want to print.

Last Transmission

Prints a report for the previously sent fax or fax received through polling.

Fax Log

Prints the fax log.

Fax Settings List

Prints the current fax settings.

Protocol Trace

Prints a detailed report for the previously sent or received fax.

Parent topic: Printing Fax Reports

Replacing Ink Cartridges and Maintenance Boxes

The maintenance box stores ink that gets flushed from the system during print head cleaning. When an ink cartridge is expended or the maintenance box is at the end of its service life, you need to replace it.

You may also need to replace a cartridge that is more than six months old if your printouts do not look their best, even after cleaning and aligning the print head.

Note: Please dispose of your used Epson branded ink cartridges and maintenance boxes responsibly and in accordance with local requirements. If you would like to return your used ink cartridges and maintenance boxes to Epson for proper disposal, please go to epson.com/recycle for more information.

Check Cartridge and Maintenance Box Status

Purchase Epson Ink Cartridges and Maintenance Box

Removing and Installing Ink Cartridges

Printing with Black Ink and Expended Color Cartridges

Conserving Low Black Ink with Windows

Maintenance Box Replacement

Check Cartridge and Maintenance Box Status

Your product and its software will let you know when an ink cartridge is low or expended, or when the maintenance box needs to be replaced.

Checking Cartridge and Maintenance Box Status on the LCD Screen

Checking Cartridge and Maintenance Box Status - Windows

Checking Cartridge and Maintenance Box Status - Mac

Parent topic: Replacing Ink Cartridges and Maintenance Boxes

Checking Cartridge and Maintenance Box Status on the LCD Screen

You can check the status of the cartridges and maintenance box using the product's LCD screen.

1. Press the home button, if necessary.
2. Select the icon.

You see a screen like this:

Note: The displayed ink and maintenance box levels are approximate.

1. For more information, select Print Supply Status Sheet.

Parent topic: Check Cartridge and Maintenance Box Status

Related concepts

Maintenance Box Replacement

Related tasks

Removing and Installing Ink Cartridges

Checking Cartridge and Maintenance Box Status - Windows

A low ink reminder appears if you try to print when ink is low, and you can check your cartridge or maintenance box status at any time using a utility on your Windows computer.

1. To check your status, access the Windows Desktop and double-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and double-click. Then click Details.

You see this window:

1. Replace or reinstall the maintenance box or any ink cartridge as indicated on the screen.

Note: If any of the cartridges installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate cartridge status.

1. To disable the low ink reminder, right-click the product icon in the Windows taskbar and select Monitoring Preferences.

You see this window:

1. Deselect the See Low Ink Reminder alerts checkbox at the bottom of the screen.
2. To disable promotional offers, deselect the Display Epson Offers checkbox.
3. Click OK.

Parent topic: Check Cartridge and Maintenance Box Status

Related concepts

Maintenance Box Replacement

Related tasks

Removing and Installing Ink Cartridges

Checking Cartridge and Maintenance Box Status - Mac

You can check the status of your ink cartridges and maintenance box using a utility on your Mac.

1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
2. Select EPSON Status Monitor.

You see this window:

1. Do the following as necessary:

2. You can update the ink cartridge and maintenance box status by clicking Update.

3. Replace or reinstall the maintenance box or any ink cartridge as indicated on the screen

Note: If any of the cartridges installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate cartridge status.

Parent topic: Check Cartridge and Maintenance Box Status

Related concepts

Maintenance Box Replacement

Related tasks

Removing and Installing Ink Cartridges

Purchase Epson Ink Cartridges and Maintenance Box

You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.

Note: Your printer is designed to work only with genuine Epson-brand ink cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly or at all. Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes and ensure the printer functions as designed. These updates may affect the functionality of third-party ink. Non-Epson branded or altered Epson cartridges that functioned prior to a firmware update may not continue to function.

The included initial cartridges are designed for reliable printer setup and cannot be used as replacement cartridges or resold. After setup, the remaining ink is available for printing. Yields are based on ISO 24711 in default mode, printing continuously. Yields vary due to print images, settings, and temperatures. Printing infrequently or primarily with one color reduces yields. All cartridges must be installed with ink for printing and printer maintenance. For print quality, some ink remains in replaced cartridges.

Ink Cartridge and Maintenance Box Part Numbers

Parent topic: Replacing Ink Cartridges and Maintenance Boxes

Ink Cartridge and Maintenance Box Part Numbers

Use these part numbers when you order or purchase a new maintenance box or ink cartridges.

Maintenance box part number: C9344

Note: For best printing results, use up a cartridge within 6 months of opening the package.

Ink color	Part number
	Standard-capacity	High-capacity
Black	212	212XL
Cyan	212	212XL
Magenta	212	212XL
Yellow	212	212XL

Parent topic: Purchase Epson Ink Cartridges and Maintenance Box

Removing and Installing Ink Cartridges

Make sure you have your replacement cartridges handy before you begin. You must install new cartridges immediately after removing the old ones.

Caution: Leave your old cartridges in the product until you are ready to replace them to prevent the print head nozzles from drying out. Do not open ink cartridge packages until you are ready to install the ink. Cartridges are vacuum packed to maintain reliability.

Note: If you remove a low or expended ink cartridge, you cannot re-install and use the cartridge.

1. Turn on your product.

2. If an ink cartridge is expended, you see a message on the LCD screen. Note which cartridges need to be replaced and select Yes, replace now.

3. If you are replacing a cartridge before you see a message on the LCD screen, press the home button if necessary, and select Maintenance > Ink Cartridge(s) Replacement > Next > Start.

Note: You can also select How To to view ink replacement instructions on the LCD screen.

1. Lift up the scanner unit until it locks into place.

Caution: Do not move the print head by hand; otherwise, you may damage your product. Do not touch the flat white cable or translucent film inside the product.

1. Squeeze the tab on the cartridge and lift the cartridge straight up to remove it.

Note: Dispos of used cartridges carefully. Do not take the used cartridge apart or try to refill it.

Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away. Keep ink cartridges out of the reach of children.

1. If you are replacing the black ink cartridge, gently shake the new black ink cartridge four or five times. Do not shake the color ink cartridges.

Caution: Do not shake the cartridges after opening the packages, or ink may leak.

1. Remove the cartridge from the package.

Caution: Do not touch the areas shown here. Doing so may prevent normal operation and printing.

1. Remove the yellow tape from the cartridge.

Caution: Do not remove any other labels or seals, or the ink cartridge may leak or become unusable.

1. Insert the new cartridge into the holder and push it down until it clicks into place.

1. When you finish replacing the cartridges, lift the scanner unit up slightly and lower it. When the scanner unit catches, lift it up again and lower it completely.

1. Select Completed on the LCD screen.

The print head moves to its home position and the product starts charging the ink. This takes a few minutes. When you see a completion message on the screen, ink replacement is finished.

Caution: Do not turn off the product while ink is charging or you may not be able to print.

Caution: If you remove an ink cartridge for later use, protect the ink supply area from dirt and dust and store it in the same environment as the printer. The valve in the ink supply port is designed to contain any excess ink, but do not touch the ink supply port or surrounding area. Always store ink cartridges with the label facing up; do not store cartridges upside-down.

Parent topic: Replacing Ink Cartridges and Maintenance Boxes

Related concepts

Purchase Epson Ink Cartridges and Maintenance Box

Printing with Black Ink and Expended Color Cartridges

When a color ink cartridge is expended, you can temporarily continue printing using black ink. Replace the expended color cartridge as soon as possible for future printing.

Printing with Expended Color Cartridges - Control Panel

Printing with Expended Color Cartridges - Windows

Printing with Expended Color Cartridges - Mac

Parent topic: Replacing Ink Cartridges and Maintenance Boxes

Printing with Expended Color Cartridges - Control Panel

If you see a message on the control panel to replace a color ink cartridge, you can temporarily print or copy in black ink.

Note the following restrictions when using this feature:

• You can print or copy only on plain paper or envelopes
• You can print or copy only in black or grayscale

• You cannot select borderless printing or copying

• When you see a message on the LCD screen to replace a color ink cartridge, select Next.

You see a message that you can temporarily print with black ink.

1. Select Dismiss.
2. If you want to print or copy in black only, select No, remind me later.

The current print job is canceled.

1. Press the home button, if necessary.
2. Try printing or copying again.

Parent topic: Printing with Black Ink and Expended Color Cartridges

Printing with Expended Color Cartridges - Windows

If you see a message during printing telling you that you can temporarily print in black ink with an expended color cartridge, you can cancel your print job and select settings to print on plain paper or on an envelope.

Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.

Note: To use this feature, Epson Status Monitor must be enabled.

1. Click Cancel or Cancel Print to cancel your print job.

Note: If the message screen appears on another computer on a network, you may need to cancel the print job using the product control panel.

1. Load plain paper or an envelope in your product.
2. Access the print settings in your print application.
3. Click the Main tab and make sure Borderless is not selected.
4. Select Plain Paper/Bright White Paper or Envelope as the paper type setting.
5. Select the Black/Grayscale checkbox.
6. Click OK.
7. Print your document.

Epson Status Monitor 3 displays a print message.

1. Click Print in Black to print your document.

Parent topic: Printing with Black Ink and Expended Color Cartridges

Printing with Expended Color Cartridges - Mac

If printing stops, you can cancel your print job and select settings to temporarily print with only black ink on plain paper or on an envelope.

1. Click the printer icon in the Dock.
2. If you see a message telling you that you can temporarily print with only black ink, click the Delete or × button to cancel your print job. If you see an error message, click OK.

Note: If the message screen appears on another computer on a network, you may need to cancel the print job using the product control panel.

1. In the Apple menu or the Dock, select System Preferences.
2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies.
3. Select Driver or Options.

You see a screen like this:

1. Select On as the Permit temporary black printing setting.
2. Click OK.
3. Close the utility window.
4. Load plain paper or an envelope in your product.
5. Access the print settings in your print application.
6. Select Print Settings from the pop-up menu.
7. Select Plain Paper/Bright White Paper or Envelope as the paper type setting.
8. Select the Grayscale option.
9. Click Print to print your document.

Parent topic: Printing with Black Ink and Expended Color Cartridges

Conserving Low Black Ink with Windows

The following window appears when black ink runs low and there is more color ink.

Note: The window appears only when you have selected Plain Paper/Bright White Paper as the paper type setting, and depends on other selected print settings. To use this feature, Epson Status Monitor must be enabled.

• Click Yes to use a mixture of color inks to create black, or No to continue using the remaining black ink for the document you are printing.
• Click Disable this feature to continue using the remaining black ink.

Note: If you disable this feature, it remains disabled until you install a new black ink cartridge.

Parent topic: Replacing Ink Cartridges and Maintenance Boxes

Maintenance Box Replacement

The maintenance box stores surplus ink that gets flushed from the system during print head cleaning. When you see a message on the LCD screen, follow the on-screen instructions to replace the maintenance box.

Note the following precautions when replacing the maintenance box:

• Do not remove the maintenance box or its cover except when replacing the maintenance box; otherwise, ink may leak.

• Do not touch the areas of the maintenance box or inside the product as shown below.

• Do not touch the green chip on the side of the maintenance box.
• Do not tilt the maintenance box after removing it or ink may leak.
• Do not touch the openings in the maintenance box or you may get ink on you.
• Do not drop the maintenance box or subject it to strong shocks.
• If you cannot replace the cover, the maintenance box may not be installed correctly. Remove and reinstall the maintenance box.
• Do not store the maintenance box in high or freezing temperatures.
• Do not replace the maintenance box during printing; otherwise, ink may leak.
• Keep the maintenance box out of direct sunlight.

Caution: Do not reuse a maintenance box that has been removed and left uninstalled for a long period. Keep the maintenance box away from direct sunlight.

Note: The maintenance box is a user-replaceable part and is not covered by the product warranty.

Parent topic: Replacing Ink Cartridges and Maintenance Boxes

Related concepts

Purchase Epson Ink Cartridges and Maintenance Box

Adjusting Print Quality

If your print quality declines, you may need to run a utility to clean or align the print head.

Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.

If running these utilities does not solve the problem, you may need to replace the ink cartridges.

Print Head Maintenance

Aligning the Print Head Using the Product Control Panel

Cleaning the Paper Guide

Print Head Maintenance

If your printouts become too light, or you see dark or light bands across them, you may need to clean the print head nozzles. Cleaning uses ink, so clean the nozzles only if print quality declines.

You can check for clogged nozzles before you clean them so you don't clean them unnecessarily.

Note: You cannot clean the print head if an ink cartridge is expended, and may not be able to clean it when a cartridge is low. You must replace the cartridge first.

Print Head Nozzle Check

Print Head Cleaning

Parent topic: Adjusting Print Quality

Related concepts

Purchase Epson Ink Cartridges and Maintenance Box

Related topics

Replacing Ink Cartridges and Maintenance Boxes

Print Head Nozzle Check

You can print a nozzle check pattern to check for clogged nozzles.

Checking the Nozzles Using the Product Control Panel

Checking the Nozzles Using a Computer Utility

Parent topic: Print Head Maintenance

Checking the Nozzles Using the Product Control Panel

You can check the print head nozzles using the control panel on your product.

1. Make sure there are no errors on the LCD screen.
2. Load a few sheets of plain paper in the product.
3. Press the home button, if necessary.
4. Select Maintenance > Print Head Nozzle Check.

You see a screen like this:

1. Select Print.

The nozzle pattern prints.

1. Check the printed pattern to see if there are gaps in the lines.

Print head is clean

Print head needs cleaning

1. Do one of the following:

2. If there are no gaps, select O .

3. If there are gaps or the pattern is faint, select X and continue.

4. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the process as necessary.

Caution: Never turn off the product or open the front cover during a cleaning cycle or you may not be able to print.

If you don't see any improvement after cleaning the print head up to 4 times, wait at least 6 hours without printing or longer if printing. Then try cleaning the print head again. If quality still does not improve, one of the ink cartridges may be old or damaged and needs to be replaced.

Parent topic: Print Head Nozzle Check

Related tasks

Cleaning the Print Head Using the Product Control Panel

Checking the Nozzles Using a Computer Utility

Checking the Nozzles Using a Computer Utility

You can check the print head nozzles using a utility on your Windows or Mac computer.

1. Make sure there are no errors on the LCD screen.
2. Load a few sheets of plain paper in the product.

3. Do one of the following:

4. Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click.

5. Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.

4. Select Nozzle Check.

You see a window like this:

1. Click Print.
2. Check the printed pattern to see if there are gaps in the lines.

Print head is clean

Print head needs cleaning

1. If there are no gaps, click Finish.

If there are gaps or the pattern is faint, clean the print head.

Parent topic: Print Head Nozzle Check

Related tasks

Cleaning the Print Head Using a Computer Utility

Checking the Nozzles Using the Product Control Panel

Print Head Cleaning

If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the print head.

Note: You cannot clean the print head if an ink cartridge is expended, and may not be able to clean it when a cartridge is low. You must replace the cartridge first.

Cleaning the Print Head Using the Product Control Panel Cleaning the Print Head Using a Computer Utility

Parent topic: Print Head Maintenance

Related concepts

Purchase Epson Ink Cartridges and Maintenance Box

Related topics

Replacing Ink Cartridges and Maintenance Boxes

Cleaning the Print Head Using the Product Control Panel

You can clean the print head using the control panel on your product.

1. Make sure there are no errors on the LCD screen.
2. Load a few sheets of plain paper in the product.
3. Press the home button, if necessary.
4. Select Maintenance > Print Head Cleaning.

You see a screen like this:

1. Select Start to clean the print head.

When the cleaning cycle is finished, you see a message on the screen.

Caution: Never turn off the product or open the front cover during a cleaning cycle or you may not be able to print.

1. Select Check.
2. Select Print to confirm that the print head is clean.
3. Check the printed pattern to see if there are gaps in the lines.

Print head is clean

Print head needs cleaning

1. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the process as necessary.

If you don't see any improvement after cleaning the print head up to 4 times, wait at least 6 hours without printing or longer if printing. Then try cleaning the print head again. If quality still does not improve, contact Epson.

Parent topic: Print Head Cleaning

Related tasks

Cleaning the Print Head Using a Computer Utility

Checking the Nozzles Using the Product Control Panel

Cleaning the Print Head Using a Computer Utility

You can clean the print head using a utility on your Windows or Mac computer.

1. Make sure there are no errors on the LCD screen.

2. Load a few sheets of plain paper in the product.

3. Do one of the following:

4. Windows: Access the Windows Desktop and right-click the side of the Windows taskbar, or click the up arrow and right-

icon for your product in the right

• Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.

• Select Head Cleaning.

You see a window like this:

1. Click Start to begin the cleaning cycle.

The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished.

Caution: Never turn off the product during a cleaning cycle or you may damage it.

1. When the cleaning cycle is finished, you can check to see if the nozzles are clean; click Print Nozzle Check Pattern and click Print.
2. Check the printed pattern to see if there are gaps in the lines.

Print head is clean

Print head needs cleaning

• If there are no gaps, click Finish.
• If there are gaps or the pattern is faint, click Clean to clean the print head again.

If you don't see any improvement after cleaning the print head up to 4 times, wait at least 6 hours without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson.

Parent topic: Print Head Cleaning

Related tasks

Cleaning the Print Head Using the Product Control Panel

Checking the Nozzles Using a Computer Utility

Aligning the Print Head Using the Product Control Panel

You can align the print head using the control panel on your product.

1. Make sure there are no errors on the LCD screen.
2. Load a few sheets of plain paper in the product.
3. Press the home button, if necessary.
4. Select Maintenance > Print Head Alignment.

You see a screen like this:

1. Select one of the following options:

Vertical Alignment if your printout is blurry.
- Horizontal Alignment if your printout contains horizontal banding.

1. Follow the on-screen instructions to print an alignment sheet.

Note: Do not cancel printing while you are printing head alignment patterns.

1. Check the printed patterns on the alignment sheet and select the following on the LCD screen, depending on the alignment pattern you printed:

2. Vertical Alignment: For each pattern, select the number representing the pattern with the least amount of separation or overlap.

• Horizontal Alignment: Select the number representing the pattern with the least amount of separation or overlap.

1. Select Dismiss.

Parent topic: Adjusting Print Quality

Cleaning the Paper Guide

If you see ink on the back of a printout, you can clean the paper guide rollers to remove any excess ink.

1. If printouts are smeared or scuffed, load a few sheets of plain paper in this size: Letter (8.5 × 11 inches [216 × 279 ~mm] ) or A4 (8.3 × 11.7 inches [210 × 297 ~mm] .
2. Make sure there are no errors on the LCD screen.
3. Press the home button, if necessary.
4. Select Maintenance > Paper Guide Cleaning.

You see a screen like this:

1. Select Start to clean the paper guide.
2. Repeat these steps as necessary until the paper comes out clean.

Parent topic: Adjusting Print Quality

Cleaning and Transporting Your Product

See these sections if you need to clean or transport your product.

Cleaning Your Product

Cleaning the Print Head Path

Transporting Your Product

Cleaning Your Product

To keep your product working at its best, you should clean it several times a year.

Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it. Do not use oil or other lubricants inside the product or let water get inside it.

1. Turn off the product.
2. Unplug the power cord.
3. Disconnect any connected cables.
4. Pull out the paper cassette and remove the paper.
5. Open the document cover.

1. Clean the scanner glass and the areas shown below with a soft, lint-free cloth (microfiber is recommended) moistened with a little glass cleaner.

Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force.

1. Close the document cover.
2. Open the ADF cover.

1. Use a soft, lint-free cloth (microfiber is recommended) moistened with a little water to clean the rollers and the interior of the ADF.

Caution: Do not use a dry cloth to clean the rollers; you may damage them.

1. Open the ADF input tray.

1. Clean the area shown here.

1. Clean the outer case and control panel with a soft, dry cloth. Do not use liquid or chemical cleansers.

Parent topic: Cleaning and Transporting Your Product

Cleaning the Print Head Path

If the print quality has not improved after aligning the print head and cleaning the paper guide, the print head path inside the product may be smeared with ink.

To clean the print head path, use the following:

• Several cotton swabs
• 1 / 4 cup (59 ml) water containing 2 to 3 drops of mild dish detergent
  A small flashlight

Caution: Do not use any other liquid to clean the print head path or you may damage your product.

1. Turn off the product.
2. Unplug the power cable.

3. Disconnect any connected cables.

4. Lift up the scanner unit.

1. Using the flashlight, check the translucent film shown here for ink smears.

1 Translucent film

2 Print head rail (do not touch)

Caution: Do not touch the flat white cable or the print head rail; otherwise, you may not be able to print. Do not wipe off the grease on the rail.

1. Moisten a cotton swab with the water and detergent mixture and squeeze out any excess moisture. Use it to lightly wipe ink off the translucent film.

Caution: Do not press too hard on the film or you may dislocate the anchor springs and damage the product.

1. Use a new, dry cotton swab to dry the translucent film.
2. Repeat steps 6 and 7 as necessary to clean all ink smears.
3. When the translucent film is dry, close the scanner unit.
4. Plug in the power cable and reconnect any interface cables.

Parent topic: Cleaning and Transporting Your Product

Transporting Your Product

If you need to store your product or transport it a long distance, prepare it for transportation as described here.

Caution: During transportation and storage, follow these guidelines:

• Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak.
• Leave the ink cartridges installed. Removing the cartridges can dry out the print head and may prevent the product from printing.
• Do not carry the product by its control panel; this may damage the product.

Note: Before storing your product for a long period, replace low, expended, or expired ink to help prevent the print head from drying out. Store your product in a cool, dry place.

1. Turn off the product.
2. Wait for the power light to go out, then unplug the power cable.
3. Disconnect any connected cables.
4. Remove all the paper from the product.
5. Lift up the scanner unit and check to see if the print head is in the far right position (the home position). If not, turn on the product, wait for the print head to move, then turn the product off again.
6. Secure the ink cartridge holder to the case with tape.

Caution: Do not touch the flat white cable inside the product.

1. Close the scanner unit.

1. Close the output tray and paper support, lower the control panel, and close the rear feed.

1. Place the product in its original packing materials, if possible, or use equivalent materials with cushioning around the product.

Keep the product level during transportation. Be sure to remove the tape from the ink cartridge holder before turning on your product. If print quality has declined when you print again, clean and align the print head.

Parent topic: Cleaning and Transporting Your Product

Related concepts

Print Head Nozzle Check

Print Head Cleaning

Solving Problems

Check these sections for solutions to problems you may have using your product.

Checking for Software Updates

Viewing the Help Screen

Product Status Messages

Running a Product Check

Resetting Control Panel Defaults

Solving Setup Problems

Solving Network Problems

Solving Copying Problems

Solving Paper Problems

Solving Problems Printing from a Computer

Solving Page Layout and Content Problems

Solving Print Quality Problems

Solving Scanning Problems

Solving Scanned Image Quality Problems

Solving Faxing Problems

Uninstall Your Product Software

Where to Get Help

Checking for Software Updates

It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product.

Note: Your printer is designed to work only with genuine Epson-brand ink cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly or at all. Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes and ensure the printer functions as designed. These updates may affect the functionality of third-party ink. Non-Epson branded or altered Epson cartridges that functioned prior to a firmware update may not continue to function.

• Windows: Your printer software automatically checks for updates. You can also manually update the software by selecting Software Update here:

• Accessing the Windows Desktop and right-clicking the icon for your product in the right side of the Windows taskbar, or clicking the up arrow and right-clicking.

• On the Maintenance tab in the printer settings window

You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows.

• OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater.
• macOS 10.12.x, 10.13.x, or 10.14.x: You can manually update the software by opening the App Store, selecting Updates, searching for a software update option for Epson Software, and selecting Update.

Parent topic: Solving Problems

Viewing the Help Screen

You can view troubleshooting or how-to topics on the LCD screen at any time.

1. Press the ② help button.

You see this screen:

1. Select an option to view instructional images or animations.

Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen.

Note: If the screen is dark, press the screen to wake the product from sleep mode.

LCD screen message	Condition/solution
Printer Error. Turn on the printer again. See your documentation for more details	Turn the product off and then back on again. If the error persists, check for and remove any jammed paper or protective materials from the product. If the error still persists, contact Epson for support.
You need to replace ink cartridge	Replace the indicated ink cartridges.
The printer's borderless printing ink pad is nearing the end of its service life. It is not a user replaceable part. Please contact Epson support.	The ink pad is near the end of its service life and the message will be displayed until the ink pad is replaced. Contact Epson for support. (To resume printing, select Dismiss.)
The printer's borderless printing ink pad has reached the end of its service life. It is not a user replaceable part. Please contact Epson support.	The ink pad is at the end of its service life. Borderless printing is not available. Turn off the product and contact Epson for support.
Paper Setup Auto Display is set to Off. Some features may not be available. For details, see your documentation.	AirPrint is not available when the Paper Setup Auto Display setting is disabled. Change the Paper Setup Auto Display setting to On.
No dial tone is detected.	Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the Dial Tone Detection setting. (Turning off the Dial Tone Detection setting may cause the product to drop the first digit of a fax number.)
The combination of the IP address and the subnet mask is invalid. See your documentation for more details.	There is a problem with the network connection to your product. Set up your product on the network again.
To use cloud services, update the root certificate from the Epson Web Config utility.	Access the Web Config utility and update the cloud service root certificate.
Check that the printer driver is installed on the computer and that the port settings for the printer are correct.	Make sure the printer port is correctly configured. In Windows, make sure the port is set to a USBXXX setting for a USB connection or EpsonNet Print Port for a network connection.
Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct.
Recovery mode	An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from the Epson support site. If you still need help, contact Epson for support.

Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages. During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.

Parent topic: Solving Problems

Related references

Where to Get Help

Paper Source Settings Options

Related tasks

Using AirPrint

Selecting the Line Type

Checking for Software Updates

Accessing the Web Config Utility

Related topics

Replacing Ink Cartridges and Maintenance Boxes

Wi-Fi or Wired Networking

Running a Product Check

Running a product check helps you determine if your product is operating properly.

1. Disconnect any interface cables connected to your product.
2. Load plain paper in the product.
3. Press the home button, if necessary.
4. Select Maintenance > Print Head Nozzle Check.

You see a screen like this:

1. Select Print.

The nozzle pattern prints.

1. Do one of the following, depending on the results of the product check:

2. If the page prints and the nozzle check pattern is complete, the product is operating properly. Any operation problem you may have could be caused by your computer, cable, software, or selected settings. Check the other solutions in this book or try uninstalling and reinstalling your printer software.

3. If the page prints but the nozzle check pattern has gaps, clean the print head.

4. If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson.

Parent topic: Solving Problems

Related concepts

Print Head Cleaning

Uninstall Your Product Software

Related references

Where to Get Help

Resetting Control Panel Defaults

If you have a problem with settings on the product control panel, you can reset them to their factory defaults. You can choose which settings to reset or reset them all.

1. Press the home button, if necessary.
2. Select Settings >Restore Default Settings.

You see a screen like this:

1. Select one of these options:

Network Settings: Resets all network settings
- Copy Settings: Resets all settings for copying
- Scan Settings: Resets all settings for scanning

• Fax Settings: Resets all settings for faxing
• Clear All Data and Settings: Resets all control panel settings including the contacts list

You see a confirmation screen.

1. Select Yes to reset the selected settings. (Select No if you want to cancel the operation.)

Parent topic: Solving Problems

Solving Setup Problems

Check these sections if you have problems while setting up your product.

Product Does Not Turn On or Off

Noise After Ink Installation

Software Installation Problems

Parent topic: Solving Problems

Product Does Not Turn On or Off

If you cannot turn the product on or off, try these solutions:

• If you cannot turn on your product, make sure the power cord is securely connected and hold down the power button a little longer.
• If you cannot turn off your product, hold down the power button a little longer. If you still cannot turn off your product, unplug the power cord, plug the power cord back in, then turn your product on and off again using the power button.

Parent topic: Solving Setup Problems

Noise After Ink Installation

If you hear noises from your product after installing ink, check the following:

• The first time you install the ink cartridges, the product must charge its print head. Wait until charging finishes before you turn off the product, or it may charge improperly and use excess ink the next time you turn it on.
• If the product's print head stops moving or making noise, and the charging process has not finished after approximately 5 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help.

Parent topic: Solving Setup Problems

Software Installation Problems

If you have problems while installing your product software, try these solutions:

• Make sure your product is turned on and any necessary cables are securely connected at both ends. If you still have problems installing software, disconnect the cable and carefully follow the instructions on the Start Here sheet. Also make sure your system meets the requirements for your operating system.
• Close any other programs, including screen savers and virus protection software, and install your product software again.
• In Windows, make sure your product is selected as the default printer and the correct port is shown in the printer properties.
• If you see any error message or your software does not install correctly in Windows, you may not have software installation privileges. Contact your system administrator.

Parent topic: Solving Setup Problems

Related concepts

Uninstall Your Product Software

Related references

Windows System Requirements

Mac System Requirements

Solving Network Problems

Check these solutions if you have problems setting up or using your product on a network.

Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your fax and network data and settings.

Product Cannot Connect to a Wireless Router or Access Point

Network Software Cannot Find Product on a Network

Product Does Not Appear in Mac Printer Window

Wireless Network Connection is Unstable on a Mac

Cannot Print Over a Network

Cannot Scan Over a Network

Parent topic: Solving Problems

Product Cannot Connect to a Wireless Router or Access Point

If your product has trouble finding or connecting to a wireless router or access point, try these solutions:

• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD screen is not lit or does not appear, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router.
• Make sure to place your product within contact range of your 2.4 GHz router or access point. Avoid placing your product near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a filing cabinet.

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions.

• Verify that your router or access point is operating correctly by connecting to it from your computer or another device.
• Print a network connection report and check the codes and messages on the report to help determine the cause of the problem.
• You may need to disable the firewall and any anti-virus software on your wireless router or access point.
• Try restarting your router following the instructions in your router documentation.

Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router.

• Check to see if access restrictions, such as MAC address filtering, are set on the router or access point. If access restrictions are set, add your product's MAC address to your router's address list. To obtain your product's MAC address, print a network status sheet. Then follow the instructions in your router or access point documentation to add the address to the list.
• If your router or access point does not broadcast its network name (SSID), follow the instructions that came with your product to enter your wireless network name manually.

• If your router or access point has security enabled, determine the kind of security it is using and any required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA passphrase correctly.

• Check if your computer is restricting the available wireless channels. If so, verify that your wireless access point is using one of the usable channels and change to a usable channel, if necessary.

• If you cannot connect your product to a device using Wi-Fi Direct, you may have exceeded the maximum number of devices connected to your product (8). Print a network status sheet or access Web Config on the browser for your device and check the number of connected devices. If 8 devices are already connected, disconnect a device by deleting the product's SSID from the Wi-Fi screen of that device. If fewer than 8 devices are connected, check the accuracy of your other network settings, move your device closer to your product, and try connecting again.
• If you are using a Wi-Fi Direct connection that suddenly disconnects, the Wi-Fi direct password on your device may have been changed. If necessary, delete the existing DIRECT-xxxxxx connection settings from your device and enter a new password. See your device documentation for instructions.
• If you connected your product to a Windows computer using Wi-Fi Direct and it automatically selected Access Point Mode, you may have trouble accessing a low-priority Internet connection. Check the network connection or adapter settings in the Windows Control Panel and set the Internet metric setting to 100 for your version of the Internet Protocol.

Parent topic: Solving Network Problems

Related tasks

Enabling Wi-Fi Direct Mode

Printing a Network Status Sheet

Printing a Network Connection Report

Related topics

Wi-Fi or Wired Networking

Network Software Cannot Find Product on a Network

If EpsonNet Setup cannot find your product on a network, try these solutions:

• Make sure your product is turned on and connected to your network. Verify the connection using your product control panel.
• Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non-ASCII characters.
• Print a network connection report and check the codes and messages on the report to help determine the cause of the problem.
• Make sure your product is not connected to a guest network.

• If necessary, reinstall your product software and try running EpsonNet Setup again:

• Reset your product's network settings to their factory defaults.

• Windows only: Uninstall your product software.

• Restart your router following the instructions in your router documentation.

Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it.

1. Download your product software from the Epson website using the instructions on the Start Here sheet.

2. If you have replaced your router, reinstall your product software to connect to the new router.

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions.

• Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing detection of your device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function.

Parent topic: Solving Network Problems

Related concepts

Uninstall Your Product Software

Related tasks

Printing a Network Connection Report

Related topics

Wi-Fi or Wired Networking

Product Does Not Appear in Mac Printer Window

If your product does not appear in the Mac printer window, try these solutions:

• Turn your product off, wait 30 seconds, then turn it back on again.

• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD screen is not lit, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router.

• If you are connecting the product wirelessly via EpsonNet Setup and you do not see the Wi-Fi antenna icon with connection bars on your LCD screen, make sure your product software was installed correctly. If necessary, reinstall your software.

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions.

Parent topic: Solving Network Problems

Related tasks

Uninstalling Product Software - Mac

Wireless Network Connection is Unstable on a Mac

If you connected a device to a USB 3.0 port on your Mac, you may experience wireless network interference between your product and your Mac.

If you cannot connect to your product over the wireless network or the connection becomes unstable, move the device connected to your Mac USB 3.0 port further away from your Mac.

Parent topic: Solving Network Problems

Cannot Print Over a Network

If you cannot print over a network, try these solutions:

• Make sure that your product is turned on.
• Make sure you install your product's network software as described in your product documentation.
• Print a network status sheet and verify that the network settings are correct. If the network status is Disconnected, check any cable connections and turn your product off and then on again.
• Print a network connection report and check the codes and messages on the report to help determine the cause of the problem.
• If you are using TCP/IP, make sure the product's IP address is set correctly for your network. If your network does not assign IP addresses using DHCP, set the IP address manually.
• Make sure your computer and product are both using the same wireless network.
• If network printing is slow, print a network status sheet and check the signal strength. If it is poor, place your product closer to your router or access point. Avoid placing your product near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a filing cabinet.

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. See your router documentation for instructions.

• Try restarting your router following the instructions in your router documentation.

Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router.

• Check if there are any paused print jobs.
• Make sure your printer is selected as the default printer.
• Check if the selected printer port is correct.
• Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing printing from a device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function.
• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD screen is not lit, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router.

• Check your wired LAN router or access point to see if the LED for the port to which your product is connected is on or flashing. If the link LED is off, try the following:

• Make sure the Ethernet cable is securely connected to your product and to your router, access point, switch, or hub.

• Try connecting your product to a different port or a different router, access point, switch, or hub.
• Try connecting with a different Ethernet cable.
• Try printing to your product from another computer on the network.

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. See your router documentation for instructions.

• If you are connecting the product via EpsonNet Setup and the Wi-Fi icon does not appear lit on the LCD screen, make sure your product software was installed correctly. If necessary, reinstall your software.

Parent topic: Solving Network Problems

Related concepts

Uninstall Your Product Software

Related tasks

Printing a Network Status Sheet

Printing a Network Connection Report

Related topics

Wi-Fi or Wired Networking

Cannot Scan Over a Network

If you cannot start Epson Scan 2 for scanning over a network, try these solutions:

• If you cannot scan from your product control panel, make sure you restarted your computer after installing the product software. Make sure the Event Manager program is not being blocked by your firewall or security software.

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions.

• If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution.
• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again.
• Check the scanner setting and reset the connection if necessary using Epson Scan 2 Utility:

Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

Windows 8.x: Navigate to the Apps screen, select EPSON, and select Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

• You may need to disable the firewall and any anti-virus software on your wireless router or access point.

Parent topic: Solving Network Problems

Related tasks

Starting a Scan Using the Product Control Panel

Solving Copying Problems

Check these solutions if you have problems copying with your product.

Product Makes Noise, But Nothing Copies

Product Makes Noise When It Sits for a While

Originals Do Not Feed From the Automatic Document Feeder

Parent topic: Solving Problems

Product Makes Noise, But Nothing Copies

If your product makes a noise, but nothing copies, try these solutions:

• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
• If the nozzle check page does not print, but the product's power is on, make sure your product software is installed correctly.
• Make sure your product is level (not tilted).

Parent topic: Solving Copying Problems

Related concepts

Print Head Nozzle Check

Print Head Cleaning

Product Makes Noise When It Sits for a While

Your product is performing routine maintenance. This is normal.

Parent topic: Solving Copying Problems

Originals Do Not Feed From the Automatic Document Feeder

If your originals do not feed when placed in the ADF, try these solutions:

• Make sure the ADF icon lights up on the Copy, Fax, or Scan screen on the LCD screen. If not, reload the originals.
• Make sure the size, weight, and number of your originals are supported by the ADF.
• Make sure the originals are loaded correctly.
• Make sure the document is not curled or creased.
• Try cleaning the inside of the ADF.
• Do not load originals above the arrow mark on the ADF edge guide.

Parent topic: Solving Copying Problems

Related references

Document Jams in the Automatic Document Feeder

ADF Original Document Specifications

Related tasks

Placing Originals in the Automatic Document Feeder

Cleaning Your Product

Solving Paper Problems

Check these sections if you have problems using paper with your product.

Paper Feeding Problems

Paper Jam Problems Inside the Product

Paper Jam Problems in the Rear Cover

Document Jams in the Automatic Document Feeder

Paper Ejection Problems

Parent topic: Solving Problems

Paper Feeding Problems

If you have problems feeding paper, try these solutions:

• Place the product on a flat surface.
• If paper does not feed for printing, remove it. Then reload it in the middle of the rear paper feed. Slide the edge guides against the edge of the paper, making sure that the paper stack is not above the arrow mark on the edge guides.
• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
• Do not load more than the recommended number of sheets.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• Make sure your paper meets the specifications for your product.
• Make sure the paper size and paper type settings on the control panel are correct.
  Try cleaning the paper path.

• For best results, follow these guidelines:

• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.

• Load paper in the rear paper feed printable side up.

• Follow any special loading instructions that came with the paper.

• When loading originals in the ADF, load them in the correct direction and not above the arrow on the ADF edge guide. Load only originals supported by the ADF and be sure to slide the ADF edge guide against the edge of the originals. Check that the ADF icon appears on the Copy, Scan, or Fax screen; if not, remove and replace the originals.

• Clean the inside of the ADF.

Parent topic: Solving Paper Problems

Related references

Paper Jam Problems Inside the Product

Paper Jam Problems in the Rear Cover

Document Jams in the Automatic Document Feeder

Paper Specifications

Related tasks

Cleaning the Print Head Path

Cleaning the Paper Guide

Cleaning Your Product

Paper Jam Problems Inside the Product

If you see a message on the LCD screen that paper has jammed inside the product, follow the steps here or on the LCD screen to clear the jam.

1. Cancel the print job, if necessary.
2. Remove the jammed paper from the rear feed.

1. Open the scanner unit.

1. Carefully remove any paper jammed inside the product.

Note: Do not touch the flat white cable or translucent film inside the product.

1. Close the scanner unit.

1. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.

Parent topic: Solving Paper Problems

Related references

Paper Jam Problems in the Rear Cover

Document Jams in the Automatic Document Feeder

Paper Jam Problems in the Rear Cover

If paper has jammed in the rear cover, follow the steps here to clear the jam.

1. Cancel the print job, if necessary.
2. Squeeze the tabs and remove the rear cover.

1. Carefully remove any jammed paper from inside the product.

1. Carefully remove any jammed paper from the duplexer.

1. Replace the rear cover.
2. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.

Parent topic: Solving Paper Problems

Related references

Paper Jam Problems Inside the Product

Document Jams in the Automatic Document Feeder

Document Jams in the Automatic Document Feeder

If you have problems with document jams in the automatic document feeder (ADF), follow the steps here to clear the jam.

1. Cancel the print job, if necessary.

2. Remove your originals from the ADF.

3. Open the ADF cover.

1. Carefully remove any jammed pages from beneath the ADF.

1. Raise the ADF input tray.

Note: Make sure the ADF cover is opened before raising the ADF input tray.

1. Remove the jammed paper.

1. Lower the ADF input tray.

1. Close the ADF cover until you hear a click.

1. Reload your originals.

Caution: Make sure you do not load the ADF beyond its capacity for your paper size. Also make sure your originals are not bent, folded, or curled and do not have tape, staples, or other materials that could obstruct the feeder.

1. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.

Parent topic: Solving Paper Problems

Related references

Paper Jam Problems Inside the Product

Paper Jam Problems in the Rear Cover

ADF Original Document Specifications

Related tasks

Placing Originals in the Automatic Document Feeder

Paper Ejection Problems

If you have problems with paper ejecting properly, try these solutions:

• If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper. Select the correct paper size when you reprint.
• If paper is wrinkled when it ejects, it may be damp or too thin. Load new paper and be sure to select the correct paper type setting when you reprint.

Parent topic: Solving Paper Problems

Related references

Paper or Media Type Settings - Printing Software

Related tasks

Cancelling Printing Using a Product Button

Solving Problems Printing from a Computer

Check these sections if you have problems while printing from your computer.

Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details.

NothingPrints

Product Icon Does Not Appear in Windows Taskbar

Printing is Slow

Parent topic: Solving Problems

NothingPrints

If you have sent a print job and nothing prints, try these solutions:

• Make sure your product is turned on and connected to your computer.

• Make sure any interface cables are connected securely at both ends.

• If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print, connect your product directly to your computer instead of the hub.

• Make sure the printer status is not offline or pending.

• Run a product check to see if a test page prints. If the test page prints, check to see if your product software is installed correctly.

• Make sure your system meets the requirements for your operating system. If you are printing a high-resolution image, you may need more than the minimum requirements. Print the image at a lower resolution or if necessary, increase your system's memory.

• In Windows, make sure your product is selected as the default printer and the printer port setting matches the printer connection port.

• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs.

• On a Mac, make sure the printer is added to the printer list and the printer is not paused.

Parent topic: Solving Problems Printing from a Computer

Related references

Windows System Requirements

Mac System Requirements

Related tasks

Running a Product Check

Product Icon Does Not Appear in Windows Taskbar

If you do not see your product icon in the Windows taskbar, first try restarting your computer. If that does not work, try this solution:

1. Do one of the following:

2. Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your product name and select Manage > Printing preferences.
   Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your product name, select Printing Preferences, and select your product name again if necessary.

3. Windows 7: Click and select Devices and Printers. Right-click your product name, select Printing Preferences, and select your product name again if necessary.

4. Windows Vista: Click , select Control Panel, and click Printer under Hardware and Sound. Right-click your product name, select Printing Preferences, and select your product name again if necessary.

5. Click the Maintenance tab.

6. Click the Extended Settings button.
7. Select Enable EPSON Status Monitor 3 and click OK.
8. Click the Monitoring Preferences button.
9. Click the checkbox for the option that adds the shortcut icon to the taskbar.
10. Click OK to close the open program windows.

Parent topic: Solving Problems Printing from a Computer

Printing is Slow

If printing becomes slow, try these solutions:

• Make sure your system meets the requirements for your operating system. If you are printing a high-resolution image, you may need more than the minimum requirements. If necessary, increase your system's memory.
• If you are using Windows 7, close the Devices and Printers window before you print.
• On a Mac, make sure you download and install the Epson printer driver.
  Make sure Quiet Mode is turned off.
• Clear space on your hard drive or run a defragmentation utility to free up existing space.
• Close any programs you are not using when you print.
• If your product is connected to a USB hub, connect it directly to your computer instead.
• If printing becomes slower after printing continuously for a long time, the product may have automatically slowed down to protect the print mechanism from overheating or becoming damaged. Let the product rest with the power on for 30 minutes, then try printing again.
• If you are printing over a wireless network, factors such as interference, network traffic, or weak signal strength may affect your printing speed.

For the fastest printing, select the following settings in your product software:

• Make sure the paper type setting matches the type of paper you loaded.
• Turn on any high speed settings in your product software.
• Select a lower print quality setting.
• Make sure the ink drying time has not been increased for double-sided printing.
• Windows: Click the Maintenance or Utility tab, select Extended Settings or Speed and Progress, and select the following settings:

Always Spool RAW Datatype
Page Rendering Mode
- Print as Bitmap

If printing is still slow and you are using Windows 7 or Windows Vista, try the following:

1. Click and select Computer or My Computer. Double-click the C: drive and open these folders: ProgramData > EPSON > PRINTER.

Note: If you do not see the Data folder, open the Organize menu and select Folder and search options. In the window that appears, click the View tab, select Show hidden files, folders, and drives in the Advanced settings list, and click OK.

1. Right-click the EPAUDF01.AUD file and select Delete.
2. Restart your computer and try printing again.

Parent topic: Solving Problems Printing from a Computer

Related references

Paper or Media Type Settings - Printing Software

Windows System Requirements

Mac System Requirements

Related tasks

Selecting Basic Print Settings - Windows

Selecting Extended Settings - Windows

Selecting Basic Print Settings - Mac

Solving Page Layout and Content Problems

Check these sections if you have problems with the layout or content of your printed pages.

Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details.

Inverted Image

Too Many Copies Print

Blank Pages Print

Incorrect Margins on Printout

Incorrect Characters Print

Incorrect Image Size or Position

Slanted Printout

Parent topic: Solving Problems

Related tasks

Using AirPrint

Inverted Image

If your printed image is inverted unexpectedly, try these solutions:

• Turn off any mirror or inversion settings in your printing application.
• Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer software. (This option has different names, depending on your operating system version.)

Parent topic: Solving Page Layout and Content Problems

Related tasks

Selecting Additional Layout and Print Options - Windows

Selecting Basic Print Settings - Mac

Too Many Copies Print

Make sure that the Copies setting in your printing program or printer software is not set for multiple copies.

Parent topic: Solving Page Layout and Content Problems

Related tasks

Selecting Basic Print Settings - Windows

Selecting Basic Print Settings - Mac

Blank Pages Print

If blank pages print unexpectedly, try these solutions:

• Make sure you selected the correct paper size settings in your printing program and printer software.
• If a blank page exists in a document you are printing and you want to skip printing it, select the Blank Page setting in your printer software, if available.
• Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if necessary.
• Make sure your product is selected as the printer in your printing program.

Parent topic: Solving Page Layout and Content Problems

Related concepts

Print Head Nozzle Check

Related tasks

Selecting Basic Print Settings - Windows

Incorrect Margins on Printout

If your printed page has incorrect margins, try these solutions:

• Make sure you selected the correct paper size settings in your printing program and printer software.
• Make sure you selected the correct margins for your paper size in your printing program.
• Make sure your paper is positioned correctly for feeding into the product.

You can use the preview option in your printer software to check your margins before you print.

Parent topic: Solving Page Layout and Content Problems

Related tasks

Selecting Basic Print Settings - Windows

Selecting Basic Print Settings - Mac

Incorrect Characters Print

If incorrect characters appear in your prints, try these solutions before reprinting:

• Make sure any cables are securely connected at both ends.
• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs.
• If your product is connected to a USB hub, connect it directly to your computer instead.
• If your computer entered sleep mode the last time you printed, the next print job after your computer exits sleep mode may contain garbled characters. Print your document again.

Parent topic: Solving Page Layout and Content Problems

Incorrect Image Size or Position

If your printed image is the wrong size or in the wrong position, try these solutions:

• Make sure you selected the correct paper size and layout settings in your printing program and printer software.
• Make sure you selected the correct paper size on the control panel.

• Make sure your paper is positioned correctly for feeding into the printer.

• Clean the scanner glass and document cover.

• If the edges of a copy are cropped, slightly move the original away from the edges of the scanner glass.

You can use the preview option in your printer software to check your margins before you print.

Parent topic: Solving Page Layout and Content Problems

Related tasks

Selecting Additional Layout and Print Options - Windows

Selecting Basic Print Settings - Windows

Selecting Basic Print Settings - Mac

Selecting Page Setup Settings - Mac

Cleaning Your Product

Slanted Printout

If your printouts are slanted, try these solutions:

• Slide the edge guides against the edges of the paper.
• Select a higher print quality setting in your printer software.
• Turn off any high speed settings in your product software.
• Align the print head.
• Make sure the product is not printing while tilted or at an angle.

Parent topic: Solving Page Layout and Content Problems

Related tasks

Selecting Basic Print Settings - Windows

Selecting Basic Print Settings - Mac

Aligning the Print Head Using the Product Control Panel

Solving Print Quality Problems

Check these sections if your printouts have problems with print quality, but your image looks fine on your computer screen.

Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details.

White or Dark Lines in Printout

Blurry or Smeared Printout

Faint Printout or Printout Has Gaps

Grainy Printout

Incorrect Colors

Parent topic: Solving Problems

Related tasks

Using AirPrint

White or Dark Lines in Printout

If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:

• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
• Make sure the paper type setting matches the type of paper you loaded.
• Make sure you loaded the printable side of the paper correctly for your product.
• Turn off any high speed settings in your product software.
• Align the print head.
• You may need to replace the ink cartridges.

Parent topic: Solving Print Quality Problems

Related concepts

Print Head Nozzle Check

Print Head Cleaning

Related references

Paper or Media Type Settings - Printing Software

Related tasks

Aligning the Print Head Using the Product Control Panel

Selecting Additional Layout and Print Options - Windows

Selecting Printing Preferences - Mac

Related topics

Replacing Ink Cartridges and Maintenance Boxes

Blurry or Smeared Printout

If your printouts are blurry or smeared, try these solutions:

• Make sure your paper is not damp, curled, old, or loaded incorrectly in your product.
• Use a support sheet with special paper, or load special paper one sheet at a time.
• Make sure your paper meets the specifications for your product.
• Use Epson papers to ensure proper saturation and absorption of genuine Epson inks.
• Make sure the paper type setting in your product software matches the type of paper you loaded.
• Make sure you loaded the printable side of the paper correctly for your product.
• Remove each sheet from the output tray as it is printed.
• Avoid handling printouts on glossy paper right after printing to allow the ink to set.
• Turn off any high speed settings in your product software.
• If you print on both sides of a sheet of paper, smudges may appear on the reverse side of heavily saturated or dark images. If one side of a sheet will contain a lighter image or text, print that side first. Make sure the ink has dried before reloading the paper to print on the other side. Adjust the density and/or ink drying time settings.
• If printed copies are smeared, lower the copy density setting on the product control panel.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
• Align the print head.
• Clean the paper path.
• Clean the scanner glass.
• Clean the ADF.

Note: Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that extends beyond the base of the product in all directions.

Parent topic: Solving Print Quality Problems

Related concepts

Print Head Nozzle Check

Print Head Cleaning

Related references

Paper or Media Type Settings - Printing Software

Related tasks

Aligning the Print Head Using the Product Control Panel

Cleaning the Print Head Path

Cleaning the Paper Guide

Selecting Basic Print Settings - Windows

Selecting Additional Layout and Print Options - Windows

Faint Printout or Printout Has Gaps

If your printouts are faint or have gaps, try these solutions:

• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
• The ink cartridges may be old or low on ink, and you may need to replace them.
• Make sure the paper type setting matches the type of paper you loaded.
• Make sure your paper is not damp, curled, old, or loaded incorrectly in your product.
• Align the print head.
• Clean the paper path.

Parent topic: Solving Print Quality Problems

Related concepts

Print Head Nozzle Check

Print Head Cleaning

Related references

Paper or Media Type Settings - Printing Software

Related tasks

Aligning the Print Head Using the Product Control Panel

Cleaning the Print Head Path

Cleaning the Paper Guide

Related topics

Replacing Ink Cartridges and Maintenance Boxes

Grainy Printout

If your printouts are grainy, try these solutions:

• Make sure you loaded the printable side of the paper correctly for your product.
• Select a higher print quality setting and turn off any high speed settings in your product software.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
• Align the print head.
• You may need to increase the image resolution or print a smaller size; see your software documentation.

Note: Images from the Internet may be low resolution and not result in a high quality printout.

• If you enlarged the image size in an image-editing program, you need to increase the image resolution setting to retain a high image quality. Increase the image resolution by the same amount you increase the image size. For example, if the image resolution is 300 dpi (dots per inch) and you will double the image size for printing, change the resolution setting to 600 dpi.

Note: Higher resolution settings result in larger file sizes, which take longer to process and print. Consider the limitations of your computer system when selecting a resolution, and select the lowest possible resolution that produces acceptable quality to keep file sizes manageable.

Parent topic: Solving Print Quality Problems

Related concepts

Print Head Nozzle Check

Print Head Cleaning

Related tasks

Aligning the Print Head Using the Product Control Panel

Selecting Basic Print Settings - Windows

Selecting Additional Layout and Print Options - Windows

Selecting Basic Print Settings - Mac

Selecting Printing Preferences - Mac

Incorrect Colors

If your printouts have incorrect colors, try these solutions:

• Make sure the paper type setting matches the paper you loaded.
• Make sure the Black/Grayscale or Grayscale setting is not selected in your printer software.
• If you selected Standard-Vivid (Windows) or Normal-Vivid (Mac) as the quality setting in the printer software, try selecting Standard (Windows) or Normal (Mac) instead.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
• The ink cartridges may be old or low on ink, and you may need to replace them.
• After you print, the colors in your printout need time to set as the ink dries. During this time, the colors may look different than you expect. To speed up drying time, do not stack your printouts on top of each other.
• Your printed colors can never exactly match your on-screen colors. However, you can use a color management system to get as close as possible. Try using the color management options in your printer software.
• For best results, use genuine Epson paper.

Parent topic: Solving Print Quality Problems

Related concepts

Print Head Nozzle Check

Print Head Cleaning

Related references

Compatible Epson Papers

Related tasks

Selecting Basic Print Settings - Windows

Selecting Additional Layout and Print Options - Windows

Selecting Basic Print Settings - Mac

Managing Color - Mac

Related topics

Replacing Ink Cartridges and Maintenance Boxes

Solving Scanning Problems

Check these solutions if you have problems scanning with your product.

Scanning Software Does Not Operate Correctly

Cannot Start Epson Scan 2

Scanning is Slow

Cannot Save a Scan to a Shared Folder Over a Network

Parent topic: Solving Problems

Scanning Software Does Not Operate Correctly

If your scanning software does not operate correctly, try these solutions:

• Make sure your computer has adequate memory and meets the system requirements for your operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• In Windows, make sure your product is listed as a valid device in the Scanners and Cameras control panel.
• If you are scanning with the ADF, make sure the ADF and document covers are closed.

Parent topic: Solving Scanning Problems

Related concepts

Uninstall Your Product Software

Related references

Windows System Requirements

Mac System Requirements

Cannot Start Epson Scan 2

If you cannot start Epson Scan 2, try these solutions:

• Make sure your product is turned on and any interface cables are securely connected at both ends.
• If you are scanning with the ADF, check that the document cover and ADF cover are closed.

• Make sure Epson Scan 2 is selected as your scanning program.

• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan 2.

• Check the connection setting and test the connection using Epson Scan 2 Utility:

Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.

Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.

Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.

Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.

• Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both versions and install one version.
  If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.

Parent topic: Solving Scanning Problems

Related concepts

Uninstall Your Product Software

Scanning is Slow

If scanning becomes slow, try these solutions:

• Scan your original at a lower resolution, if possible.
• Make sure your system meets the requirements for your operating system. If you are scanning a high-resolution image, you may need more than the minimum requirements. If necessary, increase your system's memory or reduce the resolution.
• In Epson Scan 2, turn off Quiet Mode on the Scan tab.
• If you are scanning over a wireless network, factors such as interference, network traffic, or weak signal strength may affect your scanning speed.

Parent topic: Solving Scanning Problems

Related topics

Wi-Fi or Wired Networking

Cannot Save a Scan to a Shared Folder Over a Network

If you cannot save a scan to a shared folder when scanning over a network, or saving takes a very long time, try these solutions:

• If you cannot scan to a shared folder over the network, make sure you did the following:
• Created a shared folder on your computer (Windows).
• If you registered the shared folder path to your product's control panel contact list or entered the path manually to scan, make sure you used the correct path.
• Make sure the network folder does not already contain a file of the same name. If so, rename the file and try again.
• If you still cannot scan to the shared folder, your network type may be set to Public. You cannot scan to a shared folder when using a public network. Follow the steps here to check and change your network type, if necessary. Be sure to log into your Windows computer as an administrator.

Note: The name of available network types varies in the different Windows versions. For details on selecting Windows network sharing settings, see Windows help.

Windows 10:

1. Click and select Settings.
2. Select Network & Internet.
3. Click your network type: Ethernet or Wi-Fi.
4. Click your network name.
5. Make sure the Make this PC discoverable setting is set to On. Select this setting when connected to a private network so you can save a scan to a shared folder. If you select Off, you cannot save your scan to a shared folder on a private network.

Windows 8.1:

1. At the Start screen, type PC Settings to automatically search the system.
2. Click Network in the PC Settings window.
3. Click your network name.
4. Make sure Find devices and content is set to On. Select this setting when connected to a private network so you can save a scan to a shared folder. If you select Off, you cannot save your scan to a shared folder on a private network.

Windows 8.0:

1. At the Start screen, type Settings to automatically search the system.
2. Select Settings when it appears and type Network into the search field.
3. Right-click your network name in the window that appears and click Turn sharing on or off.
4. When you see this message, select Yes:

Do you want to turn on sharing between the PCs and connect to devices on this network?

Select this setting when connected to a private network so you can save a scan to a shared folder. If you select No, you cannot save your scan to a shared folder on a private network.

r.

Windows 7:

1. Click or press the Windows key on your keyboard.
2. Type Network and Sharing Center into the search field.

3. Under View your active networks, make sure Home network or Work network is selected when connected to a private network so you can save a scan to a shared folder. (If you need to change the network type, click the network type name.) If you select Public network, you cannot save a scan to a shared folder.

4. If saving your scan to a shared folder takes a very long time, make sure the DNS setting and the DNS domain name are correct. Contact your network administrator for instructions.

Parent topic: Solving Scanning Problems

Solving Scanned Image Quality Problems

Check these sections if a scanned image on your computer screen has a quality problem.

Image Consists of a Few Dots Only

Line of Dots Appears in All Scanned Images

Straight Lines in an Image Appear Crooked

Image is Distorted or Blurry

Image Colors are Patchy at the Edges

Image is Too Dark

Back of Original Image Appears in Scanned Image

Ripple Patterns Appear in an Image

Scanned Image Colors Do Not Match Original Colors

Scanned Image Edges are Cropped

Parent topic: Solving Problems

Image Consists of a Few Dots Only

If your scanned image consists only of a few dots, try these solutions:

• Make sure you placed your original for scanning facing the correct way.
• If the Image Type setting is Black & White, adjust the Threshold and scan again.

Parent topic: Solving Scanned Image Quality Problems

Related references

Additional Scanning Settings - Advanced Settings Tab

Line of Dots Appears in All Scanned Images

If a line of dots appears in all your scanned images, clean the scanner glass with a soft, dry, lint-free cloth or use a small amount of glass cleaner on the cloth, if necessary. Paper towels are not recommended.

Caution: Do not spray glass cleaner directly on the scanner glass.

If you are scanning from the ADF, try cleaning the ADF and scan again.

Parent topic: Solving Scanned Image Quality Problems

Related tasks

Cleaning Your Product

Straight Lines in an Image Appear Crooked

If straight lines in an original appear crooked in a scanned image, make sure to place your original straight when you scan it.

If you are scanning from the ADF, try cleaning the ADF and scan again.

Parent topic: Solving Scanned Image Quality Problems

Related tasks

Cleaning Your Product

Related topics

Placing Originals on the Product

Image is Distorted or Blurry

If a scanned image appears distorted or blurry, try these solutions:

• Do not move your original or your product during scanning.
• Your product will not operate properly while tilted at an angle. Place your product on a flat, stable surface that extends beyond its base in all directions.

• Adjust these Epson Scan 2 settings (if available) and try scanning again:

• Increase the Resolution setting.

• If the Image Type setting is Black & White, adjust the Threshold setting.
• If the Image Type setting is Color or Grayscale, select the Unsharp Mask setting.
• If the Image Type setting is Black & White, select Text Enhancement. If the Image Type setting is Color or Grayscale, change the Text Enhancement setting to High.

Parent topic: Solving Scanned Image Quality Problems

Related references

Additional Scanning Settings - Advanced Settings Tab

Image Colors are Patchy at the Edges

If you are scanning a thick or warped original, cover its edges with paper to block external light as your scan it.

Parent topic: Solving Scanned Image Quality Problems

Image is Too Dark

If your scanned image is too dark, try these solutions:

• If the Image Type is set to Color or Grayscale, adjust the Brightness setting.
• Check the brightness and contrast settings of your computer monitor.

Parent topic: Solving Scanned Image Quality Problems

Related references

Additional Scanning Settings - Advanced Settings Tab

Back of Original Image Appears in Scanned Image

If an image from the back of a thin original appears in your scanned image, try these solutions:

• Place a piece of black paper on the back of the original and scan it again.

• Adjust these Epson Scan 2 settings (if available) and try scanning again:

• Select the Advanced Settings tab and adjust the Brightness setting.
• Select Text Enhancement.

Parent topic: Solving Scanned Image Quality Problems

Related references

Additional Scanning Settings - Advanced Settings Tab

Ripple Patterns Appear in an Image

You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused by interference from differing pitches in the scanner's screen and your original's halftone screen. To reduce this effect, adjust these Epson Scan 2 settings (if available) and try scanning again:

• Select the Descreening setting.
• Select a lower Resolution setting.

Parent topic: Solving Scanned Image Quality Problems

Related references

Additional Scanning Settings - Advanced Settings Tab

Scanned Image Colors Do Not Match Original Colors

Printed colors can never exactly match the colors on your computer monitor because printers and monitors use different color systems: monitors use RGB (red, green, and blue) and printers typically use CMYK (cyan, magenta, yellow, and black).

Check the color matching and color management capabilities of your computer, display adapter, and the software you are using to see if they are affecting the palette of colors you see on your screen.

To adjust the colors in your scanned image, adjust these Epson Scan 2 settings (if available) and try scanning again:

• If the Image Type setting is Color or Grayscale, adjust the Contrast setting.
• If the Image Type setting is Black & White or Grayscale, adjust the Color Enhance setting.

Parent topic: Solving Scanned Image Quality Problems

Related references

Additional Scanning Settings - Advanced Settings Tab

Scanned Image Edges are Cropped

If the edges of a scanned image are cropped, make sure your original is placed correctly for scanning. If necessary, move your original away from the edges of the scanner glass slightly.

Parent topic: Solving Scanned Image Quality Problems

Related topics

Placing Originals on the Product

Solving Faxing Problems

Check these solutions if you have problems faxing with your product.

Cannot Send or Receive Faxes

Cannot Receive Faxes with a Telephone Connected to Your Product

Fax Memory Full Error Appears

Sent Fax is Received in an Incorrect Size

Received Fax is Not Printed

Parent topic: Solving Problems

Cannot Send or Receive Faxes

If you cannot send or receive faxes, try these solutions:

• If you are faxing from a computer, use the Epson FAX Utility to send your fax.
• Make sure the recipient's fax machine is turned on and working.
• Make sure paper is loaded correctly in your product.
• Make sure you have set up your header information and have not blocked your caller ID. Otherwise, your faxes might be rejected by the recipient's fax machine.
• Make sure Receive Mode is set to Auto so you can receive faxes automatically.
• Check that the cable connecting your telephone wall jack to your product's LINE port is secure.
• Print a fax connection report using your product control panel or fax software to help diagnose the problem.
• Verify that the telephone wall jack works by connecting a phone to it and testing it.
• If there is no dial tone and you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the

product's dial tone detection setting. (Turning off the dial tone setting may cause the product to drop the first digit of a fax number.)

• If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to enable faxing over the line. Contact your DSL provider for the necessary filter.
• Make sure you installed the FAX driver for your product and that it is not paused.
• Try lowering your product's fax speed setting.
• Make sure the error correction mode (ECM) setting is turned on if you are trying to send or receive a color fax.
• If your telephone line uses call waiting and you have trouble receiving faxes, turn off call waiting to prevent disruption of incoming faxes.
• If you have subscribed to a call forwarding service, the product may not be able to receive taxes. Contact your service provider for assistance.

Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP.

If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service.

Parent topic: Solving Faxing Problems

Related tasks

• Connecting a Telephone or Answering Machine
• Using the Fax Setup Wizard
• Selecting the Line Type
• Selecting Advanced Fax Settings
• Receiving Faxes Automatically
• Printing Fax Reports

Cannot Receive Faxes with a Telephone Connected to Your Product

If you cannot receive faxes when a telephone is connected to your product, try these solutions:

• Make sure your telephone is connected to your product's EXT port.
• Make sure the Receive Mode is set to Manual.

Note: When answering a call that is a fax, wait until the product's LCD screen displays a message that a connection has been made before you hang up.

Parent topic: Solving Faxing Problems

Related tasks

Connecting a Telephone or Answering Machine

Using the Fax Setup Wizard

Fax Memory Full Error Appears

If you see an error message telling you that the product's fax memory is full, try these solutions:

• If you set the product to save received faxes in the product's memory or inbox, delete any faxes you have already read.

Note: Your product can store up to 100 faxes before its inbox is full.

• If you set the product to save received faxes on a computer, turn on the selected computer. Once the faxes are saved on the computer, they are deleted from the product's memory.

• If the memory is full, try the following:

• Send a monochrome fax using the direct sending feature

• Send your faxes in smaller batches
• If the product cannot print a received fax due to a product error, such as a paper jam, the memory full error may appear. Clear any product errors, then ask the sender to resend the fax.

Parent topic: Solving Faxing Problems

Related references

Fax Sending Options

Sent Fax is Received in an Incorrect Size

If your recipient receives a fax in an incorrect size, try these solutions:

• If you are sending a fax using the scanner glass, make sure your original is placed correctly and that the correct paper size is selected on the control panel.
• Clean the scanner glass and document cover.

Parent topic: Solving Faxing Problems

Related tasks

Cleaning Your Product

Received Fax is Not Printed

If a received fax is not printed, try these solutions:

• Make sure the product is free of errors. The product cannot print received faxes if an error has occurred with the product, such as a paper jam.
• If the product has been set to save received faxes in the product's memory or inbox, received faxes are not automatically printed. Check the Receive Settings options on the product control panel and change them, if necessary.

Parent topic: Solving Faxing Problems

Related references

Receive Settings - Fax

Uninstall Your Product Software

If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system.

Uninstalling Product Software - Windows

Uninstalling Product Software - Mac

Parent topic: Solving Problems

Uninstalling Product Software - Windows

You can uninstall and then re-install your product software to solve certain problems.

1. Turn off the product.
2. Disconnect any interface cables.

3. Do one of the following:

4. Windows 10: Click and select (Settings) > Apps or System > Apps & features. Then select the program you want to uninstall and select Uninstall.

5. Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features. Select the uninstall option for your Epson product, then select Uninstall/Change

Note: If you see a User Account Control window, click Yes or Continue.

Select your product again, if necessary, then select OK, and click Yes to confirm the uninstallation.

• Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON, select your product, then click EPSON Printer Software Uninstall.

Note: If you see a User Account Control window, click Yes or Continue.

In the next window, select your product and click OK. Then follow any on-screen instructions.

1. Do one of the following to uninstall Epson Event Manager, then follow any on-screen instructions:

2. Windows 10/8.x: Select Epson Event Manager and click Uninstall.

3. Windows 7/Windows Vista: Open the Windows Control Panel utility. Select Programs and Features. (In Classic view, select Programs and click Uninstall a program.) Select Epson Event Manager and click Uninstall/Change.

4. Do one of the following to uninstall Epson Scan 2, then follow any on-screen instructions:

5. Windows 10: Select Epson Scan 2 and click Uninstall.
   Windows 8.x/Windows 7/Windows Vista: Select Epson Scan 2 and click Uninstall/Change.

6. Restart your computer, then see the Start Here sheet to re-install your software.

Note: If you find that re-installing your product software does not solve a problem, contact Epson.

Parent topic: Uninstall Your Product Software

Uninstalling Product Software - Mac

In most cases, you do not need to uninstall your product software before re-installing it. However, you can download the Uninstaller utility from the Epson support website to uninstall your product software as described here.

Note: If you find that re-installing your product software does not solve a problem, contact Epson.

1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product.
2. Click Downloads.
3. Select your operating system, click Utilities, locate the Uninstaller utility, and click Download.

4. Run the file you downloaded.

5. Double-click the Uninstaller icon.

6. In the Epson Uninstaller screen, select the checkbox for each software program you want to uninstall.
7. Click Uninstall.
8. Follow the on-screen instructions to uninstall the software.
9. Reinstall your product software.

Note: If you uninstall the printer driver and your product name remains in the Print & Fax, Print & Scan, or Printers & Scanners window, select your product name and click the - (remove) icon to remove it.

Parent topic: Uninstall Your Product Software

Where to Get Help

If you need to contact Epson for technical support services, use the following support options.

Internet Support

Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.

Speak to a Support Representative

Before you call Epson for support, please have the following information ready:

Product name
- Product serial number (located on a label on the product)
Proof of purchase (such as a store receipt) and date of purchase
- Computer configuration
Description of the problem

Then call:

U.S.: [phone], 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific Time, Saturday
- Canada: [phone], 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific Time, Saturday

Days and hours of support are subject to change without notice. Toll or long distance charges may apply.

Purchase Supplies and Accessories

You can purchase genuine Epson ink and paper at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.

Parent topic: Solving Problems

Technical Specifications

These sections list the technical specifications for your product.

Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.

Windows System Requirements

Mac System Requirements

Paper Specifications

Printable Area Specifications

Automatic Document Feeder (ADF) Specifications

Scanning Specifications

Fax Specifications

Ink Cartridge Specifications

Dimension Specifications

Electrical Specifications

Environmental Specifications

Interface Specifications

Network Interface Specifications

Safety and Approvals Specifications

Windows System Requirements

To use your product and its software, your computer should use one of these Microsoft operating systems:

Windows 10
Windows 8.x
Windows 7
Windows Vista

Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select your product, and select Downloads.

Parent topic: Technical Specifications

Mac System Requirements

To use your product and its software, your Mac should use one of these operating systems:

macOS 10.14.x
macOS 10.13.x
macOS 10.12.x
OSX10.11.x
OSX10.10.x
- OS X 10.9.x
- OS X 10.8.x
OSX10.7.x
- OS X 10.6.8

Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select your product, and select Downloads.

Parent topic: Technical Specifications

Paper Specifications

Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.

Single-sheets

Size

A4 (8.3× 11.7 inches [210× 297mm])

A6 (4.1 × 5.8 inches [105 × 148 mm])

Letter (8.5× 11 inches [216× 279mm])

Legal ( 8.5× 14 inches [216 × 356 mm])

8.5 × 13 inches (216 × 330 mm)

Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm])

Oficio 9 (8.46 × 12.4 inches [215 × 315 mm])

Executive (7.25 × 10.5 inches [184 × 267 mm])

3.5 × 5 inches (89 × 127 ~mm)

4 × 6 inches (102 × 152 mm)

5 × 7 inches (127 × 178 mm)

8 × 10 inches (203 × 254 mm)

Half Letter (5.5 × 8.5 inches [140 × 216 mm])

Paper types

Plain paper

Note: Your product also supports compatible papers distributed by Epson. See the link at the end of this topic for a list of compatible Epson papers.

Weight

Plain paper: 17 lb (64 g/m²) to 24 lb (90 g/m²)

Envelopes

Size

No. 10 (4.1 × 9.5 inches [105 × 241 mm])

Weight

20 lb (75g / m^2) to 24 lb (90g / m^2)

Parent topic: Technical Specifications

Printable Area Specifications

Note: When printing borderless, quality may decline in the expanded printable area.

Single sheets

1 Top and sides: 0.12 inch (3 mm)
2 Reduced print quality area/top: 1.61 inches (41 mm)
3 Reduced print quality area/bottom: 1.46 inches (37 mm)

Borderless

1 Reduced print quality area/top: 1.73 inches (44 mm)
2 Reduced print quality area/bottom: 1.57 inches (40 mm)

Envelopes

1 Sides: 0.12 inch (3 mm)
2 Top/bottom: 0.20 inch (5 mm)
3 Reduced print quality area/right: 0.71 inch (18 mm)
4 Reduced print quality area/left: 1.61 inches (41 mm)

Parent topic: Technical Specifications

Automatic Document Feeder (ADF) Specifications

Letter (8.5× 11 inches [216 × 279 mm])

Legal (8.5 × 14 inches [216 × 356 mm])

A4 (8.3× 11.7 inches [210× 297mm])

8.5 × 13 inches (216 × 330 mm)

Paper type Plain paper

Paper weight 17 lb (64g / m^2) to 24 lb (95g / m^2)

Sheet feeding capacity

Total thickness: 0.13 inch (3.33 mm)

Letter (8.5 × 11 inches [216 × 279 mm]) and A4 (8.3 × 11.7 inches

[210 × 297 ~mm] : approximately 30 sheets

Legal (8.5× 14 inches [216× 356mm]) and 8.5× 13 inches

(216 × 330 ~mm) : 10 sheets

Parent topic: Technical Specifications

Scanning Specifications

Scanner type

Flatbed

Photoelectric device

CIS

Effective pixels

10200 × 14040 pixels at 1200 dpi

Document size

Maximum: 8.5 × 11.7 inches (216 × 297 mm)

Scanner glass: US letter or A4

Scanning resolution

1200 dpi (main scan)

2400 dpi (sub scan)

Output resolution

50 to 9600 dpi in 1 dpi increments

Color depth

Color:

48 bits per pixel internal (16 bits per pixel per color internal)

24 bits per pixel external (8 bits per pixel per color external)

Grayscale:

16 bits per pixel internal

8 bits per pixel external

Black and white:

16 bits per pixel internal

1 bit per pixel external

Light source

LED

Parent topic: Technical Specifications

Fax Specifications

Tax type Black-and-white and color fax capability (ITU-T Super Group 3)

Supported lines Standard analog (household) telephone lines

PBX (Private Branch Exchange) telephone systems

Speed Up to 33.6 kbps

Resolution Monochrome:

Standard: 203 pixels per inch × 98 lines per inch

Fine: 203 pixels per inch × 196 lines per inch

Photo: 203 pixels per inch × 196 lines per inch

Color:

200 × 200 dpi

Page memory Up to 100 pages (ITU-T No. 1 chart in monochrome draft mode)

2 times (with 1 minute intervals); specifications may differ by country or region

Interface RJ-11 Phone Line

RJ-11 Telephone set connection

Parent topic: Technical Specifications

Ink Cartridge Specifications

Note: Your printer is designed to work only with genuine Epson-brand ink cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly or at all. Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes and ensure the printer functions as designed. These updates may affect the functionality of third-party ink. Non-Epson branded or altered Epson cartridges that functioned prior to a firmware update may not continue to function.

The included initial cartridges are designed for reliable printer setup and cannot be used as replacement cartridges or resold. After setup, the remaining ink is available for printing. Yields are based on ISO 24711 in default mode, printing continuously. Yields vary due to print images, settings, and temperatures. Printing infrequently or primarily with one color reduces yields. All cartridges must be

installed with ink for printing and printer maintenance. For print quality, some ink remains in replaced cartridges.

Color Cyan, Magenta, Yellow, Black

Cartridge life Opened package: 6 months

Unopened package: do not use if the date on the package has expired

Temperature Storage: -22 to 104^ (-30 to 40^)

1 month at 104^ (40^)

Ink freezes at 3.2^ (-16^)

Ink thaws and is usable after 3 hours at 77^ (25 °C)

Note: For best printing results, use up a cartridge within 6 months of opening the package.

Parent topic: Technical Specifications

Related references

Ink Cartridge and Maintenance Box Part Numbers

Dimension Specifications

Height Stored: 8.6 inches (218 mm)

Printing: 9.5 inches (242 mm)

Width Stored: 14.8 inches (375 mm)

Printing: 14.8 inches (375 mm)

Depth Stored: 11.8 inches (300 mm)

Printing: 22.8 inches (578 mm)

Weight 11.5 lb (5.2 kg)

(without ink cartridges and power cord)

Parent topic: Technical Specifications

Electrical Specifications

Power supply voltage 100 to 120V

Rated frequency range 50 to 60Hz

Rated current 0.4 to 0.2A

Power consumption Standalone copying: Approximately 12 W (ISO/IEC24712)

Ready mode: Approximately 4.6 W

Sleep mode: Approximately 0.7 W

Power off mode: Approximately 0.2 W

Parent topic: Technical Specifications

Environmental Specifications

Temperature Operating: 50 to 95^ (10 to 35^ )

Storage: -4 to 104^ (-20 to 40^ )

1 month at 104^ F (40°C)

Humidity Operating: 20 to 80% RH

(without condensation) Storage: 5 to 85% RH

Parent topic: Technical Specifications

Interface Specifications

Interface type Hi-Speed USB for computer

Parent topic: Technical Specifications

Network Interface Specifications

Wireless LAN standard IEEE 802.11 b/g/n

Wireless security WPA-PSK (AES); WPA2 compliant WEP (64/128 bit)

Frequency range 2.4 GHz

Maximum Radio-Frequency 20 dBm (EIRP) Power Transmitted

Communication mode Infrastructure mode

Wi-Fi Direct (Simple AP); not supported on IEEE 802.11b

Security Protocol SSL/TLS

HTTPS Server/Client, IPPS

Note: Wireless LAN standard complies with either IEEE 802.11 b/g or IEEE 802.11 b/g/n, depending on purchase location.

Parent topic: Technical Specifications

Safety and Approvals Specifications

United States Safety:UL60950-1

EMC: FCC part 15 Subpart B class B

Canada Safety: CAN/CSA C22.2 No. 60950-1

EMC: CAN/CSA-CEI/IEC CISPR 22 Class B

This equipment contains the following wireless module:

Manufacturer: Seiko Epson Corporation.
- Type: J26H006

This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing.

This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment should be installed and operated so that the radiator is kept at least 7.9 inches (20 cm) or more away from a person's body (excluding extremities: hands, wrists, feet and ankles).

Parent topic: Technical Specifications

Notices

Check these sections for important notices about your product.

Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.

Important Safety Instructions

Important Privacy Notice (Printer Serial Number)

FCC Compliance Statement

Binding Arbitration and Class Waiver

Trademarks

Copyright Notice

Important Safety Instructions

Before using your Epson product, read and follow these safety instructions.

General Product Safety Instructions

Ink Cartridge Safety Instructions

LCD Screen Safety Instructions

Wireless Connection Safety Instructions

Telephone Equipment Safety Instructions

Parent topic: Notices

General Product Safety Instructions

• Be sure to follow all warnings and instructions marked on the product.
• Use only the type of power source indicated on the product's label.
• Use only the power cord that comes with the product. Use of another cord may cause fires or shock. Do not use the cord with any other equipment.
• Make sure the AC power cord meets the relevant local safety standard.
• Place the product near a wall outlet where the plug can be easily unplugged.

• Avoid plugging the product into an outlet on the same circuit as a photo copier or air control system that regularly switches on and off, or on an outlet controlled by a wall switch or timer.

• Do not let the power cord become damaged or frayed. Place it to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects on top of it and do not allow it to be stepped on or run over. Be careful to keep the cord straight at each end.

• If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
• Always turn off the product using the power button, and wait until the power light stops flashing before unplugging the product or cutting off power to the electrical outlet.
• If you will not be using the product for a long period, unplug the power cord from the electrical outlet.
• Place the product on a flat, stable surface that extends beyond its base in all directions. It will not operate properly if it is tilted or at an angle.
• Allow space behind the product for the cables, and space above the product so that you can fully raise the document cover.
• Leave enough space in front of the product for the paper to be fully ejected.
• Avoid locations that are subject to rapid changes in heat or humidity, shocks or vibrations, or dust.
• Do not place or store the product outdoors.
• Do not place the product near excessive heat sources or in direct sunlight.
• Leave enough room around the product for sufficient ventilation. Do not block or cover openings in the case or insert objects through the slots.
• Keep the product away from potential sources of electromagnetic interference, such as loudspeakers or the base units of cordless telephones.
• Keep your product at least 8.7 inches (22 cm) away from cardiac pacemakers to prevent your product's radio waves from affecting the operation of the pacemaker.
• When connecting the product to a computer or other device with a cable, ensure the correct orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.
• Do not touch the flat white cable inside the product.
• Do not move the print head by hand; this may damage the product.
• Do not spill liquid on the product or use the product with wet hands.

• Do not use aerosol products that contain flammable gases inside or around the product. Doing so may cause fire.

• Do not press too hard on the document table when placing originals.

• Do not press too hard on the scanner glass when placing originals.
• Do not open the scanner section while the product is copying, printing, scanning, or performing any other functions.
• Be careful not to trap your fingers when closing the document cover or scanner.
• Except as specifically explained in your documentation, do not attempt to service or disassemble the product yourself.
• Unplug the product and refer servicing to qualified service personnel under the following conditions: if the power cord or plug is damaged; if liquid has entered the product; if the product has been dropped or the case damaged; if the product does not operate normally or exhibits a distinct change in performance. Adjust only those controls that are covered by the operating instructions.
• Leave the ink cartridges installed. Removing the cartridges can dehydrate the print head and may prevent the product from printing.
• Before transporting the product, make sure that the print head is in the home (far right) position and the ink cartridges are in place.
• When storing or transporting the product, do not tilt it, stand it on its side, or turn it upside down; otherwise, ink may leak.

Parent topic: Important Safety Instructions

Ink Cartridge Safety Instructions

• Keep ink cartridges out of the reach of children and do not drink the ink.
• Be careful when you handle used ink cartridges; there may be ink remaining around the ink supply port. If ink gets on your skin, wash it off with soap and water. If it gets in your eyes, flush them immediately with water.
• Do not put your hand inside the product or touch any cartridges during printing.
• Install a new ink cartridge immediately after removing an expended one. Leaving cartridges uninstalled can dry out the print head and may prevent the product from printing.
• Do not remove or tear the label on the cartridge; this can cause leakage.
• Do not remove the transparent seal from the bottom of the cartridge. This may cause the cartridge to become unusable.
• Do not break the hooks on the side of the cartridge when removing it from the packaging.

• Do not touch the green IC chip on the side of the cartridge. This may prevent normal operation.

• Do not shake cartridges after opening their packages; this can cause them to leak

• If you remove an ink cartridge for later use, protect the ink supply area from dirt and dust and store it in the same environment as the product. Note that there is a valve in the ink supply port, making covers or plugs unnecessary, but care is needed to prevent the ink from staining items that the cartridge touches. Do not touch the ink cartridge ink supply port or surrounding area.
• Use an ink cartridge before the date printed on its package.
• Do not dismantle an ink cartridge. This could damage the print head.
• Store ink cartridges in a cool, dark place.
• After bringing an ink cartridge inside from a cold storage site, allow it to warm up at room temperature for at least three hours before using it.
• Store ink cartridges with their bottoms down. Do not store cartridges upside down.

Parent topic: Important Safety Instructions

LCD Screen Safety Instructions

• Use only a dry, soft cloth to clean the LCD screen. Do not use liquid or chemical cleansers.
• If the LCD screen is damaged, contact Epson. If the liquid crystal solution gets on your hands, wash them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them immediately with water. If discomfort or vision problems remain after a thorough flushing, see a doctor immediately.
• Do not press too hard on the LCD screen or subject it to heavy impacts.
• Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen.
• If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epsor for support.
• Do not subject your product to sudden changes in temperature or humidity; this may cause condensation to develop inside the LCD screen and degrade its performance.

Parent topic: Important Safety Instructions

Wireless Connection Safety Instructions

Radio waves from this product may adversely affect the operation of medical equipment or automatically controlled devices, such as pacemakers, automatic doors or fire alarms. When using this product near such devices or inside a medical facility, follow the directions from authorized staff members at the facility, and follow all posted warnings and directions on the device to avoid causing an accident.

Parent topic: Important Safety Instructions

Telephone Equipment Safety Instructions

When using telephone equipment, you should always follow basic safety precautions to reduce the risk of fire, electric shock, and personal injury, including the following:

• Do not use the Epson product near water.
• Avoid using a telephone during an electrical storm. There may be a remote risk of electric shock from lightning.
• Do not use a telephone to report a gas leak in the vicinity of the leak.

Caution: To reduce the risk of fire, use only a No. 26 AWG or larger telecommunication line cord.

Parent topic: Important Safety Instructions

Important Privacy Notice (Printer Serial Number)

As part of setup, your product's serial number will be sent to a secure Epson server so that you can be eligible to participate in programs we may offer from time to time, including the Epson ink replenishment program. You will have a separate opportunity to consent to participating in such programs.

If you have any questions concerning this process, you can contact us by using the Privacy Feedback Form, or you can write to:

Epson America, Inc.

Attn: Privacy Coordinator

3840 Kilroy Airport Way

Long Beach, CA 90806-2469

Parent topic: Notices

FCC Compliance Statement

For United States Users

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments ("ACTA"). On the surface of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.

Applicable certification jack Universal Service Order Codes ("USOC") for the equipment: RJ11C.

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.

If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

If you have problems with this product and require technical or customer support, please visit www.epson.com for more information.

This product is not intended to be repaired by the customer. If you experience trouble connecting this equipment to a telephone line, please contact:

Name: Epson America, Inc.

Address: 3840 Kilroy Airport Way, Long Beach, CA 90806 U.S.A.

Telephone: [phone]

If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

This equipment may not be used on coin service provided by the telephone company. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly

contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.)

In order to program this information into your fax machine, click the link below for instructions on entering fax header information.

According to the FCC's electrical safety advisory, we recommend that you may install an AC surge arrester in the AC outlet to which this equipment is connected. Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources and that this is a major nationwide problem.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

WARNING

The connection of a non-shielded equipment interface cable to this equipment will invalidate the FCC Certification or Declaration of this device and may cause interference levels which exceed the limits established by the FCC for this equipment. It is the responsibility of the user to obtain and use a shielded equipment interface cable with this device. If this equipment has more than one interface connector, do not leave cables connected to unused interfaces. Changes or modifications not expressly approved by the manufacturer could void the user's authority to operate the equipment.

For Canadian Users

1. This product meets the applicable Innovation, Science and Economic Development Canada technical specifications.

2. The Ringer Equivalence Number indicates the maximum number of devices allowed to be connected to a telephone interface. The termination of an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.

CANICES-3(B)/NMB-3(B)

Parent topic: Notices

Related tasks

Using the Fax Setup Wizard

Binding Arbitration and Class Waiver

1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS

1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term "Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim, controversy or action between you and Epson arising out of or relating to this Agreement, Epson branded products (hardware and including any related software), or other transaction involving you and Epson, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation, ordinance, or any other legal or equitable basis. "DISPUTE" DOES NOT INCLUDE IP CLAIMS, or more specifically, a claim or cause of action for (a) trademark infringement or dilution, (b) patent infringement, (c) copyright infringement or misuse, or (d) trade secret misappropriation (an "IP Claim"). You and Epson also agree, notwithstanding Section 1.6, that a court, not an arbitrator, may decide if a claim or cause of action is for an IP Claim.
1.2 Binding Arbitration. You and Epson agree that all Disputes shall be resolved by binding arbitration according to this Agreement. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE OR JURY IN A COURT PROCEEDING AND YOUR GROUNDS FOR APPEAL ARE LIMITED.

Pursuant to this Agreement, binding arbitration shall be administered by JAMS, a nationally recognized arbitration authority, pursuant to its code of procedures then in effect for consumer related disputes, but excluding any rules that permit joinder or class actions in arbitration (for more detail on procedure, see Section 1.6 below). You and Epson understand and agree that (a) the Federal Arbitration Act (9 U.S.C. §1, et seq.) governs the interpretation and enforcement of this Section 1, (b) this Agreement

memorializes a transaction in interstate commerce, and (c) this Section 1 shall survive termination of this Agreement.

1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way, Long Beach, CA 90806 (the "Epson Address"). The Dispute Notice to you will be sent to the most recent address Epson has in its records for you. For this reason, it is important to notify us if your address changes by emailing us at [e-mail] or writing us at the Epson Address above. Notice of the Dispute shall include the sender's name, address and contact information, the facts giving rise to the Dispute, and the relief requested (the "Dispute Notice"). Following receipt of the Dispute Notice, Epson and you agree to act in good faith to resolve the Dispute before commencing arbitration.

1.4 Small Claims Court. Notwithstanding the foregoing, you may bring an individual action in the small claims court of your state or municipality if the action is within that court's jurisdiction and is pending only in that court.

1.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATE CLASS ACTIONS, OR CLASS ARBITRATIONS. CLASS ACTION LAWSuits, CLASS-WIDE ARBITRATIONS, PRIVATE ATTORNEY-GENERAL ACTIONS, AND ANY OTHER PROCEEDING WHERE SOMEONE ACTS IN A REPRESENTATIVE CAPACITY ARE NOT ALLOWED. ACCORDINGLY, UNDER THE ARBITRATION PROCEDURES OUTLINED IN THIS SECTION, AN ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION PROCEEDING.

1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by the rules of JAMS that are in effect when the arbitration is filed, excluding any rules that permit arbitration on a class or representative basis (the "JAMS Rules"), available at http://www.jamsadr.com or by calling 1-800-352-5267, and under the rules set forth in this Agreement. All Disputes shall be resolved by a single neutral arbitrator, and both parties shall have a reasonable opportunity to participate in the selection of the arbitrator. The arbitrator is bound by the terms of this Agreement. The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of this Agreement, including any claim that all or any part of this Agreement is void or voidable. Notwithstanding this broad delegation of authority to the arbitrator, a court may determine the limited question of whether a claim or cause of action is for an IP Claim, which is excluded from the definition of "Disputes" in Section 1.1 above. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator may award you the same damages as a court could, and may award

declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. In some instances, the costs of arbitration can exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court. The arbitrator's award is binding and may be entered as a judgment in any court of competent jurisdiction.

You may choose to engage in arbitration hearings by telephone. Arbitration hearings not conducted by telephone shall take place in a location reasonably accessible from your primary residence, or in Orange County, California, at your option.

a) Initiation of Arbitration Proceeding. If either you or Epson decides to arbitrate a Dispute, both parties agree to the following procedure:
(i) Write a Demand for Arbitration. The demand must include a description of the Dispute and the amount of damages sought to be recovered. You can find a copy of a Demand for Arbitration at http://www.jamsadr.com ("Demand for Arbitration").
(ii) Send three copies of the Demand for Arbitration, plus the appropriate filing fee, to: JAMS, 500 North State College Blvd., Suite 600 Orange, CA 92868, U.S.A.
(iii) Send one copy of the Demand for Arbitration to the other party (same address as the Dispute Notice), or as otherwise agreed by the parties.
b) Hearing Format. During the arbitration, the amount of any settlement offer made shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Epson is entitled. The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during the arbitration.
c) Arbitration Fees. Epson shall pay, or (if applicable) reimburse you for, all JAMS filings and arbitrator fees for any arbitration commenced (by you or Epson) pursuant to provisions of this Agreement.
d) Award in Your Favor. For Disputes in which you or Epson seeks 75,000 or less in damages exclusive of attorney's fees and costs, if the arbitrator's decision results in an award to you in an amount greater than Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any; and (iii) reimburse you for any expenses (including expert witness fees and costs) that your attorney reasonably accrues for investigating, preparing, and pursuing the Dispute in arbitration. Except as agreed upon by you and Epson in writing, the arbitrator shall determine the amount of fees, costs, and expenses to be paid by Epson pursuant to this Section 1.6d).
e) Attorney's Fees. Epson will not seek its attorney's fees and expenses for any arbitration commenced involving a Dispute under this Agreement. Your right to attorney's fees and expenses under Section 1.6d) above does not limit your rights to attorney's fees and expenses under applicable law; notwithstanding the foregoing, the arbitrator may not award duplicative awards of attorney's fees and expenses.

1.7 Opt-out. You may elect to opt-out (exclude yourself) from the final, binding, individual arbitration procedure and waiver of class and representative proceedings specified in this Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding individual arbitration procedure and waiver of class and representative proceedings specified in this Section 1. In the event that you opt-out consistent with the procedure set forth above, all other terms shall continue to apply, including the requirement to provide notice prior to litigation.
1.8 Amendments to Section 1. Notwithstanding any provision in this Agreement to the contrary, you and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and class action waiver provisions (other than a change to Epson's address) in this Agreement, Epson will obtain your affirmative assent to the applicable amendment. If you do not affirmatively assent to the applicable amendment, you are agreeing that you will arbitrate any Dispute between the parties in accordance with the language of this Section 1 (or resolve disputes as provided for in Section 1.7, if you timely elected to opt-out when you first assented to this Agreement).
1.9 Severability. If any provision in this Section 1 is found to be unenforceable, that provision shall be severed with the remainder of this Agreement remaining in full force and effect. The foregoing shall not apply to the prohibition against class or representative actions as provided in Section 1.5. This means that if Section 1.5 is found to be unenforceable, the entire Section 1 (but only Section 1) shall be null and void.

Parent topic: Notices

Trademarks

EPSON® is a registered trademark, EPSON Exceed Your Vision is a registered logomark, and Epson Connect™ is a trademark of Seiko Epson Corporation.

Epson iPrint™ and Remote Print™ are trademarks of Seiko Epson Corporation.

Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries.

Apple, App Store, AirPrint, AirPrint logo, iPad, iPhone, iPod touch, Mac, macOS, and OS X are trademarks of Apple Inc., registered in the U.S. and other countries.

Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards.

Google® is a registered trademark and Android™, Chromebook™, Gmail™, Google Chrome™, Google Cloud Print™, Google Drive™, and Google Play™ are trademarks of Google LLC.

Wi-Fi Direct® is a registered trademark of Wi-Fi Alliance®.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.

EPSON®

EXCEED YOUR VISION

Parent topic: Notices

Copyright Notice

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.

Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation.

This information is subject to change without notice.

libTIFF Software Acknowledgment

A Note Concerning Responsible Use of Copyrighted Materials

Default Delay Times for Power Management for Epson Products

Copyright Attribution

Parent topic: Notices

libTIFF Software Acknowledgment

Copyright © 1988-1997 Sam Leffler

Copyright © 1991-1997 Silicon Graphics, Inc.

Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose is hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.

THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

Parent topic: Copyright Notice

A Note Concerning Responsible Use of Copyrighted Materials

Epson encourages each user to be responsible and respectful of the copyright laws when using any.
Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in
certain circumstances, those circumstances may not be as broad as some people assume. Contact your
legal advisor for any questions regarding copyright law..

Parent topic: Copyright Notice

Default Delay Times for Power Management for Epson Products

This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to sleep to a shorter interval.

Parent topic: Copyright Notice

Copyright Attribution

© 2019 Epson America, Inc.

11/19

CPD-56932R1

Parent topic: Copyright Notice