ProLiant BL20p G4 - Server HP - Free user manual and instructions

Product Type	Blade Server
Brand	HP
Model	ProLiant BL20p G4
Form Factor	Blade (fits HP BladeSystem c-Class enclosure)
Processor	Dual Intel Xeon (up to 3.6 GHz, dual-core)
Memory	Up to 32 GB ECC DDR2 SDRAM
Storage	Up to two hot-plug SFF SAS hard drives
Networking	Embedded dual Gigabit Ethernet
Expansion Slots	One mezzanine slot for optional mezzanine cards
Power Supply	Dual hot-plug power supplies (800W each)
Dimensions (H x W x D)	8.6 x 37.6 x 50.1 cm (3.4 x 14.8 x 19.7 in)
Weight	6.8 kg (15.0 lb)
Management	Integrated Lights-Out (iLO 2) remote management
Cooling	Four hot-plug fans (shared in enclosure)
Operating Temperature	10°C to 35°C (50°F to 95°F)
Compliance	RoHS, WEEE, ENERGY STAR
Safety	IEC 60950, UL 60950, CE Mark
Cleaning	Use a soft cloth with mild detergent; avoid harsh chemicals.
Spare Parts	Order through HP authorized partners: power supplies, fans, hard drives, memory.
Repairability	Hot-swappable components for easy maintenance; support contract recommended for advanced repairs.
General Information	Designed for high-density data center deployment; supports HP BladeSystem c7000 enclosures.

Frequently Asked Questions - ProLiant BL20p G4 HP

How do I install the HP ProLiant BL20p G4 into the enclosure?

Slide the blade into an available slot in the HP BladeSystem c-Class enclosure until it locks in place. Ensure the ejector handles are fully closed.

What processors does the BL20p G4 support?

It supports dual Intel Xeon dual-core processors with up to 3.6 GHz. Compatible with the Intel 5000P chipset.

How much memory can I install?

The server supports up to 32 GB of registered ECC DDR2 SDRAM across 8 DIMM slots.

Can I add additional network cards?

Yes, via the mezzanine slot. You can install optional mezzanine cards like Fibre Channel or additional Ethernet.

How do I reset the iLO password?

Press the iLO reset button on the blade's front panel, or use the iLO web interface with factory defaults (user: Administrator, password: password).

What hard drive types are supported?

The server supports hot-plug Small Form Factor (SFF) SAS hard drives. SATA drives are not supported.

How do I update the BIOS?

Download the latest ROM firmware from HP's support site, then use the HP System Management Homepage or boot from a USB key with the firmware.

What are the LED indicators on the front panel?

There are LEDs for power, health, network activity, and drive status. Refer to the user manual for a complete list.

How do I replace a failed power supply?

The power supplies are hot-pluggable. Unlock the release latch, pull the failed unit out, and insert the new one until it clicks.

What should I do if the server does not boot?

Check all connections, reseat memory and drives, look for POST error codes, and try resetting iLO. Contact HP support if needed.

USER MANUAL ProLiant BL20p G4 HP

HP ProLiant BL20p Generation 4 Server Blade User Guide

© Copyright 2006 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Windows Server is a trademark of Microsoft Corporation.

AMD Athlon is a trademark of Advanced Micro Devices, Inc.

Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Linux is a U.S. registered trademark of Linus Torvalds.

Java is a U.S. trademark of Sun Microsystems, Inc.

March 2006 (First Edition)

Part Number 405591-001

Audience assumptions

This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.

Contents

Component identification....6

Server blade components 6

Front panel components 6

Front panel LEDs....7

Rear panel components 8

SAS and SATA hard drive LEDs....8

SAS and SATA hard drive LED combinations....9

Internal components....10

System maintenance switch....11

Local I/O cable 12

Server blade enclosure bay numbering 12

iLO 2 connections ...... 13

Server blade enclosure compatibility.... 13

Operations.... 15

Power up the server blade....15

Power down the server blade....15

Remove the server blade 16

Remove the access panel....16

Install the access panel....17

Remove the air baffle....17

Setup....19

Installing the HP BladeSystem components....19

Verifying system components 19

Connecting to the network....19

Installing server blade options....20

Installing a server blade 20

Completing the configuration....21

Hardware options installation.... 22

Processor option....22

Memory option 27

FBDIMM guidelines 27

Single- and dual-rank FBDIMMs....27

Installing FBDIMMs 28

Hard drive option....28

Multifunction network adapter option 29

Fibre Channel mezzanine option....30

Interconnect options....31

HP Smart Array Battery-Backed Write Cache Enabler option....31

Local I/O cabling 35

Using the local I/O cable 35

Local administration using iLO 2 35

Connecting locally to a server blade with video and USB devices....36

Accessing a server blade with local KVM 36

Accessing local media devices....37

Configuration and utilities 39

Server blade deployment tools 39

Software drivers and additional components.... 39

ProLiant p-Class Advanced management 39

Network-based PXE deployment 40

Static IP bay configuration 42

Deployment methods....42

Configuration tools 46

SmartStart software....46

HP ROM-Based Setup Utility 46

Array Configuration Utility 48

Option ROM Configuration for Arrays 48

Re-entering the server serial number and product ID 48

Management tools....49

Automatic Server Recovery 49

ROMPaq utility....49

Integrated Lights-Out 2 technology....49

HP Systems Insight Manager 50

Management Agents....50

Redundant ROM support 50

USB support....50

Diagnostic tools 51

HP Insight Diagnostics 51

Integrated Management Log 51

Remote support and analysis tools 52

HP Instant Support Enterprise Edition....52

Web-Based Enterprise Service....52

Open Services Event Manager 52

Keeping the system current 52

Drivers 52

Resource Paqs....53

ProLiant Support Packs 53

Operating system version support....53

System online ROM flash component utility 53

Change control and proactive notification 53

Natural language search assistant....53

Care Pack 54

Troubleshooting 55

Troubleshooting resources 55

Pre-diagnostic steps 55

Important safety information....56

Symptom information 57

Prepare the server for diagnosis 58

Service notifications....58

Loose connections 58

Troubleshooting flowcharts 59

Start diagnosis flowchart 59

General diagnosis flowchart 60

Server blade power-on problems flowchart 62

POST problems flowchart 64

OS boot problems flowchart 66

Server fault indications flowchart 68

POST error messages and beep codes 70

Battery replacement 71

Regulatory compliance notices 72

Regulatory compliance identification numbers....72

Federal Communications Commission notice....72

FCC rating label....72

Class A equipment....73

Class B equipment 73

Declaration of conformity for products marked with the FCC logo, United States only....73

Cables....74

Modifications....74

European Union regulatory notice 74

Disposal of waste equipment by users in private households in the European Union 74

Canadian notice (Avis Canadien)....75

Japanese notice 75

BSMI notice 75

Korean notice 76

Battery replacement notice....76

Taiwan battery recycling notice....76

Electrostatic discharge 78

Preventing electrostatic discharge 78

Grounding methods to prevent electrostatic discharge....78

Specifications 79

Environmental specifications 79

Server specifications....79

Technical support....80

Before you contact HP 80

HP contact information....80

Customer Self Repair 80

Acronyms and abbreviations 88

Index 92

Component identification

In this section

Server blade components 6

Local I/O cable 12

Server blade enclosure bay numbering 12

iLO 2 connections 13

Server blade enclosure compatibility 13

Server blade components

Front panel components

Item	Description
1	I/O port*
2 Hot-plug SAS or SATA hard drive bay 1
3 Hot-plug SAS or SATA hard drive bay 2
4 Server blade handle

* The I/O port is used with the local I/O cable to perform some server blade configuration and diagnostic procedures.

Front panel LEDs

Item	Description	Status
1 UID LED Blue = Identified		Blue flashing = Active remote managementOff = No active remote management
2 Health LED	Green = Normal	Green flashing = BootingAmber = Degraded conditionRed = Critical condition
3 NIC 1 LED*	Green = Network linked	Green flashing = Network activityOff = No link or activity
4 NIC 2 LED*	Green = Network linked	Green flashing = Network activityOff = No link or activity
5 NIC 3 LED*	Green = Network linked	Green flashing = Network activityOff = No link or activity
6 NIC 4 LED*	Green = Network linked	Green flashing = Network activityOff = No link or activity
7 System power LED Green = On		Amber = Standby (auxiliary power available)Off = Off
8 Fault/UID	Blue = Unit ID	Amber flashing = Drive failureOff = Not in management mode
9 Drive activity	Green = Active online conditionOff = Inactive online condition

* Actual NIC numeration depends on several factors, including the operating system installed on the server blade.

Rear panel components

Item	Description
1	Power connector
2	Signal connector

SAS and SATA hard drive LEDs

Item	Description
1 Fault/UID	LED (amber/blue)
2 Online LED (green)

SAS and SATA hard drive LED combinations

Online/activity LED (green)	Fault/UID LED (amber/blue)	Interpretation
On, off, or flashing	Alternating amber and blue	The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management application.
On, off, or flashing	Steadily blue	The drive is operating normally, and it has been selected by a management application.
On	Amber, flashing regularly (1 Hz)	A predictive failure alert has been received for this drive. Replace the drive as soon as possible.
On Off The drive is online, but it is not active currently.
Flashing regularly (1 Hz)	Amber, flashing regularly (1 Hz)	Do not remove the drive. Removing a drive may terminate the current operation and cause data loss.The drive is part of an array that is undergoing capacity expansion or stripe migration, but a predictive failure alert has been received for this drive. To minimize the risk of data loss, do not replace the drive until the expansion or migration is complete.
Flashing regularly (1 Hz)	Off	Do not remove the drive. Removing a drive may terminate the current operation and cause data loss.The drive is rebuilding, or it is part of an array that is undergoing capacity expansion or stripe migration.
Flashing irregularly	Amber, flashing regularly (1 Hz)	The drive is active, but a predictive failure alert has been received for this drive. Replace the drive as soon as possible.
Flashing irregularly	Off The drive is active, and it is operating normally.
Off	Steadily	A critical default condition has been identified for this drive, and the controller has placed it offline. Replace the drive as soon as possible.
Off	Amber, flashing regularly (1 Hz)	A predictive failure alert has been received for this drive. Replace the drive as soon as possible.
Off	Off	The drive is offline, a spare, or not configured as part of an array.

Internal components

Item	Description
1	HP Smart Array SAS/SATA Battery-Backed Write Cache enabler (optional) *
2 Internal USB connector
3 SAS backplane power connector
4	Fan connectors
5 Power button/LED board connector
6 SAS backplane power connector
7 Processor socket 2
8 SAS backplane connector
9 HP Smart Array SAS/SATA memory slot
10 HP Smart Array SAS/SATA RAID controller
11 FBDIMM slots 1-8
12	NMI switch
13	System battery
14 Power converter modules
15 NIC mezzanine connector
16 System maintenance switch (SW4)
17 Fibre Channel adapter connectors
18 Processor socket 1 (populated)
19	HP Smart Array SAS/SATA Battery-Backed Write Cache enabler (optional) *

* Only one Battery-Backed Write Cache enabler can be installed.

FBDIMM slots

Item	Description
1 FBDIMM slo	1A
2 FBDIMM slo	2C
3 FBDIMM slo	3A
4 FBDIMM slo	4C
5 FBDIMM slo	5B
6 FBDIMM slo	6D
7 FBDIMM slo	7B
8 FBDIMM slo	8D

System maintenance switch

Position	Function	Default
1* iLO 2 security override Off
2	Configuration lock
3	Reserved		Off
4	Reserved		Off
5*	Password disabled
6*	Reset configuration
7	Reserved		Off
8	Reserved		Off

Off

Off

Off

*To access redundant ROM, set S1, S5, and S6 to ON.

Local I/O cable

Item	Connector	Description
1	Local I/O	For connecting to the local I/O port on the server blade front panel
2 Video For	connecting a video monitor
3 USB 1 For	connecting a USB device
4 USB 2 For	connecting a USB device
5	Serial	For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures
6	iLO 2 RJ-45(10/100 Ethernet)	For connecting an Ethernet to the server blade iLO 2 interface from a client device

Server blade enclosure bay numbering

Each server blade enclosure requires a pair of interconnect modules to provide network access for data transfer. Resolve bay numbering before determining connections between the server blades and interconnects.

IMPORTANT: When looking at the rear of the enclosure, server blade bay numbering is reversed.

iLO 2 connections

An iLO 2 connector resides on the server blade management module of the enhanced server blade enclosure. This RJ-45 connector enables remote manageability for each server blade in the enhanced server blade enclosure.

For more information about the enhanced server blade enclosure, refer to the HP ProLiant BL p-Class Server Blade Enclosure Upgrade Installation Guide or the HP ProLiant BL p-Class Server Blade Enclosure Installation Guide.

Server blade enclosure compatibility

Certain configurations of the HP ProLiant BL20p server blade may require the support of an HP BladeSystem p-Class server blade enclosure with enhanced backplane components (enhanced Server

Blade Enclosure). For information on the compatibility of server blade enclosures, refer to the HP website (http://www.hp.com/go/bladesystem/enclosure/compatibility).

Operations

In this section

Power up the server blade.... 15

Power down the server blade 15

Remove the server blade 16

Remove the access panel 16

Install the access panel 17

Remove the air baffle....17

Power up the server blade

By default, the server blade is set to power up automatically when installed in the server blade enclosure. Be sure the server blade is compatible with the server blade enclosure. Refer to "Server blade enclosure compatibility (on page 13)."

If the default setting is changed, use one of the following methods to power up the server blade:

- Press the Power On/Standby button on the server blade front panel.

• A momentary press initiates a power-up request. The server blade determines power availability from the power subsystem. If required power is available, the server blade powers up.
• A press of 5 seconds or more initiates a power-up override. The server blade powers up without power availability detection from the system.

△ CAUTION: Always observe iLO 2 alerts before initiating a power-up override to prevent a hot-plug power supply fault and possible loss of system power. For more information, refer to the HP Integrated Lights-Out User Guide.

NOTE: You can perform a server blade power-up override when the management modules are not in use to manage the power-up request. Be sure that sufficient power is available.

• Use the virtual power button features in iLO 2.

• A momentary power-up selection
• A hold power-up selection
For more information about iLO 2, refer to "Configuration and utilities (on page 39)."

Power down the server blade

Power down the server blade using either of the following methods:

- Press the Power On/Standby button on the server blade front panel.

Be sure that the server blade is in standby mode by observing that the system power LED is amber.

This process may take 30 seconds, during which time some internal circuitry remains active.

- Use the virtual power button feature in iLO 2.

After initiating a manual or virtual power down command, be sure that the server blade goes into standby mode by observing that the system power LED is amber.

IMPORTANT: When the server blade is in standby mode, auxiliary power is still being provided. To remove all power from the server blade, remove the server blade from the server blade enclosure.

IMPORTANT: Remote power procedures require the most recent firmware for the power enclosure and server blade enclosure management modules. For the most recent firmware, refer to the HP website (http://www.hp.com/go/support).

Remove the server blade

1. Identify the proper server blade in the server blade enclosure.
2. Back up all server blade data.
3. Power down the server blade (on page 15).
4. Remove the server blade from the server blade enclosure.

1. Place the server blade on a flat, level work surface.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

CAUTION: To prevent damage to electrical components, properly ground the server blade before beginning any installation procedure. Improper grounding can cause ESD.

Remove the access panel

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

CAUTION: To prevent damage to electrical components, properly ground the server blade before beginning any installation procedure. Improper grounding can cause ESD.

1. Back up all server blade data.
2. Power down the server blade (on page 15).

3. Remove the server blade (on page 16).

4. Identify the proper server blade in the server blade enclosure.

5. Loosen the screw on the rear of the access panel.

6. Remove the access panel.

Install the access panel

1. Place the access panel on top of the server blade, allowing it to extend past the rear of the server approximately 10 mm (0.39 in).
2. Slide the access panel forward to lock, and tighten the captive screw to secure the access panel to the server.

Remove the air baffle

To remove the component:

1. Power down the server blade (on page 15).
2. Remove the server blade (on page 16).

3. Remove the access panel (on page 16).

4. Remove the air baffle.

To replace the component, reverse the removal procedure.

IMPORTANT: To ensure proper cooling, be sure the correct processor air baffle is installed at all times.

Setup

In this section

Installing the HP BladeSystem components.... 19

Verifying system components 19

Connecting to the network.... 19

Installing server blade options....20

Installing a server blade 20

Completing the configuration.... 21

Installing the HP BladeSystem components

Before performing any server blade-specific procedures, install the HP BladeSystem components in your environment. Refer to the hardware installation and configuration poster that ships with the server blade enclosure.

The most current documentation for server blades and other HP BladeSystem p-Class components is available at the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info).

Documentation is also available in the following locations:

• Documentation CD that ships with the server blade enclosure
• HP Business Support Center website (http://www.hp.com/support)
• HP Technical Documentation website (http://docs.hp.com)

Verifying system components

1. Verify that the proper server blade enclosure is installed for the server blade. Refer to "Server blade enclosure compatibility (on page 13)."
2. Verify that adequate power is available. Refer to the HP BladeSystem p-Class power calculator on the HP website (http://www.hp.com/go/bladesystem/powercalculator).

Connecting to the network

To connect the HP BladeSystem to a network, each server blade enclosure must be configured with a pair of network interconnects to manage signals between the server blades and the external network. For more information about interconnect options, refer to the HP website (http://www.hp.com/go/bladesystem/interconnects).

For network cabling connections for the server blade, refer to the HP ProLiant BL20p Generation 4 Server Blade Installation Instructions that ship with the server blade.

Installing server blade options

Before installing and initializing the server blade, install any hardware options, such as an additional processor or hard drives. For server blade options installation information, refer to "Hardware options installation (on page 22)."

Installing a server blade

1. Remove a 6U server blade blank.

1. Install the server blade. When the server blade is fully inserted, it locks into place.

The default setting for server blades initiates automatic power up.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server blade enclosure unless all bays are populated with either a component or a blank.

NOTE: The first server blade must be installed into a server blade enclosure to facilitate naming the server blade enclosure, the rack, and the interconnects. Complete the system configuration before installing additional server blades.

Completing the configuration

To complete the server blade and HP BladeSystem configuration, refer to the hardware installation and configuration poster that ships with the server blade enclosure.

Hardware options installation

In this section

Processor option....22

Memory option 27

Hard drive option.... 28

Multifunction network adapter option....29

Fibre Channel mezzanine option.... 30

Interconnect options.... 31

HP Smart Array Battery-Backed Write Cache Enabler option 31

Processor option

The server blade supports dual-processor operation. With two processors installed, the server blade supports boot functions through the processor installed in processor socket 1. However, if processor 1 fails, the system automatically boots from processor 2 and provides a processor failure message.

△ CAUTION: Removal of the processor or heatsink renders the thermal layer between the processor and heatsink useless. A new heatsink must be ordered and installed before reinstalling the processor.

IMPORTANT: Processor socket 1 must be populated at all times or the server blade does not function.

△ CAUTION: To prevent possible server blade overheating, always populate processor socket 2 with a processor and a heatsink or a processor cover and a heatsink blank.

To install the component:

1. Power down the server blade (on page 15).
2. Remove the server blade (on page 16).

3. Remove the access panel (on page 16).

4. Open the processor retaining latch and the processor socket retaining bracket.

1. Remove the processor socket protective cover.

IMPORTANT: Be sure the processor remains inside the processor installation tool.

1. If the processor has separated from the installation tool, carefully re-insert the processor in the tool.

1. Align the processor installation tool with the socket and install the processor.

1. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool.

1. Close the processor socket retaining bracket and the processor retaining latch.

1. Remove the heatsink protective cover.

1. Align the holes in the bottom of the heatsink with the pins in the heatsink retention module.

2. Install the heatsink and close the heatsink retaining latch.

1. If installing a second processor, first remove the processor blank, then repeat the previous steps of this procedure.

△ CAUTION: To prevent possible server blade overheating, always populate processor socket 2 with a processor and a heatsink or a processor cover and a heatsink blank.

1. Install the access panel (on page 17).
2. Install the server blade ("Installing a server blade" on page 20).
3. Power up the server blade (on page 15).

NOTE: By default, the server blade powers up on installation.

Memory option

The server blade ships with two FBDIMMs installed. The server blade supports up to 32 GB of memory.

△ CAUTION: Use only HP FBDIMMs. FBDIMMs from other sources may adversely affect data integrity.

FBDIMM guidelines

Observe the following FBDIMM installation guidelines:

All FBDIMMs must be PC-5300 DDR2 667-MHz SDRAM FBDIMMs.
• Both FBDIMM slots in a memory bank must be populated.
• Both FBDIMMs in a memory bank must be identical.
- If mixing dual- and single-rank FBDIMMs, the dual-rank FBDIMMs must be installed in memory bank 1.

Single- and dual-rank FBDIMMs

PC3200 FBDIMMs can either be single- or dual-rank. While it is not normally important for you to differentiate between these two types of FBDIMMs, certain FBDIMM configuration requirements are based on these classifications.

Certain configuration requirements exist with single- and dual-rank FBDIMMs that allow the architecture to optimize performance. A dual-rank FBDIMM is similar to having two separate FBDIMMs on the same module. Although only a single FBDIMM module, a dual-rank FBDIMM acts as if it were two separate FBDIMMs. The purpose of dual-rank FBDIMMs is to provide the largest capacity FBDIMM given the

current FBDIMM technology. If the maximum FBDIMM technology allows for 2-GB single-rank FBDIMMs, a dual-rank FBDIMM using the same technology would be 4-GB.

Installing FBDIMMs

1. Power down the server blade (on page 15).
2. Remove the server blade (on page 16).
3. Remove the access panel (on page 16).
4. Open the FBDIMM slot latches.
5. Install the FBDIMM.

To remove FBDIMMs, reverse the installation procedure. For FBDIMM slots 1 and 2, remove the air baffle, if necessary. Refer to the instructions located on the air baffle.

Hard drive option

The server blade supports up to two SAS or SATA drives.

△ CAUTION: To prevent improper cooling and thermal damage, do not operate the server blade or the enclosure unless all hard drive and device bays are populated with either a component or a blank.

To install the component:

1. Remove the hard drive blank.

1. Install the hard drive.

1. Determine the status of the hard drive from the hot-plug hard drive LEDs. ("SAS and SATA hard drive LEDs" on page 8)

2. Resume normal server operations.

Multifunction network adapter option

To install the component:

1. Back up all server blade data.
2. Power down the server blade (on page 15).
3. Remove the server blade (on page 16).

4. Remove the access panel (on page 16).

5. Install the multifunction network adapter.

1. Install the access panel (on page 17).
2. Install the server blade ("Installing a server blade" on page 20).
3. Power up the server blade (on page 15).

NOTE: By default, the server blade powers up on installation.

Fibre Channel mezzanine option

An optional dual port FC mezzanine enables FC support for clustering capabilities and SAN connection when used in conjunction with interconnect devices that support a SAN connection. For more information about connecting to the SAN, refer to "SAN configuration (on page 45)".

Server blades can be configured for SAN connectivity when used with the following components.

• FC mezzanine
  • Supported p-Class server blades
  • SAN-compatible interconnect
  • SFP transceivers (included with the Dual Port FC mezzanine)
  • Optical FC cables (not included)
  • Supported SAN and associated software

For more detailed SAN configuration information for the server blade, refer to:

• The model-specific QuickSpecs document located on the HP ProLiant p-Class server blade products web page at the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info)
• The HP StorageWorks SAN documentation at the HP website (http://h18006.www1.hp.com/products/storageworks/san/documentation.html)
• The HP BladeSystem p-Class storage website (http://www.hp.com/go/bladesystem/storage)

To install the component:

1. Power down the server blade (on page 15).
2. Remove the server blade (on page 16).

3. Remove the access panel (on page 16).

4. Refer to the label on the FC mezzanine to verify compatibility with the server blade.

5. Align the FC mezzanine with the FC connectors ("Internal components" on page 10).
6. Install the FC mezzanine.

1. Connect the FC mezzanine cable to the FC mezzanine connector.
2. Install the access panel (on page 17).
3. Install the server blade ("Installing a server blade" on page 20).
4. If connecting to SAN, install one of the interconnect device options ("Interconnect options" on page 31).

Interconnect options

To connect to SAN using optical cables, you must install either an RJ-45 Patch Panel 2 or a SAN-compatible interconnect option kit in the server blade enclosure.

For information on installing interconnect option kits, refer to the kit documentation:

• For information on installing patch panels, refer to the RJ-45 Patch Panel 2 Installation Instructions.
- For information on installing interconnect devices, refer to the quick setup instructions for the device on the HP website (http://www.hp.com/go/bladesystem/interconnects).

HP Smart Array Battery-Backed Write Cache Enabler option

The optional BBWC enabler provides the system with a means for storing and saving data in the event of an unexpected system shutdown.

To install the component:

1. Power down the server blade (on page 15).
2. Remove the server blade (on page 16).
3. Remove the access panel (on page 16).
4. Install the BBWC enabler:

• HP Smart Array E200i Controller battery pack

• HP Smart Array P400i Controller battery pack

1. Connect the cable to the cache module:

• HP Smart Array E200i Controller

• HP Smart Array P400i Controller

1. Install the access panel (on page 17).
2. Install the server blade ("Installing a server blade" on page 20).
3. Power up the server blade (on page 15).

NOTE: By default, the server blade powers up on installation.

Local I/O cabling

In this section

Using the local I/O cable....35

Local administration using iLO 2 35

Connecting locally to a server blade with video and USB devices 36

Using the local I/O cable

The local I/O cable enables the user to perform server blade administration, configuration, and diagnostic procedures in two ways:

• Connecting locally to the server blade iLO 2 interface
• Connecting video and USB devices directly to the server blade

Local administration using iLO 2

To connect locally to iLO 2 with the local I/O cable, you must have the following:

• A client device with a 10/100 Ethernet RJ-45 connector
• A network cable with RJ-45 connectors

To connect to iLO 2:

△ CAUTION: Do not connect the local I/O cable to a hub when connecting to iLO 2. All server blades have the same IP address through the I/O port. Multiples on a hub make the server blades indistinguishable on the network.

1. Use the RJ-45 network cable to connect the local client device to the local I/O cable.

1. Connect the local I/O cable to the I/O port on the server blade.

△ CAUTION: Disconnect the local I/O cable when not in use. The port and connector do not provide a permanent connection. Rear iLO 2 connector performance degrades when the local I/O cable is connected, even if the iLO 2 connector on the cable is not in use.

△ CAUTION: Before disconnecting the local I/O cable, observe the following guidelines:

- Completely log out of the current iLO 2 session before disconnecting from the iLO 2 port. Do not remove the local I/O cable when the UID LED is flashing.

- Always squeeze the locking buttons on the side of the server blade connector before disconnecting from the I/O port. Failure to do so can result in damage to the equipment.

Connecting locally to a server blade with video and USB devices

Use the local I/O cable to connect a monitor and any of the following USB devices:

• USB hub
• USB keyboard
• USB mouse
  • USB CD/DVD-ROM drive
• USB diskette drive

Numerous configurations are possible. This section offers two possible configurations.

Accessing a server blade with local KVM

△ CAUTION: Disconnect the local I/O cable when not in use. The port and connector do not provide a permanent connection. Rear iLO 2 connector performance degrades when the local I/O cable is connected, even if the iLO 2 connector on the cable is not in use.

NOTE: For this configuration, a USB hub is not necessary. To connect additional devices, use a USB hub.

1. Connect the local I/O cable to the server blade ("Local administration using iLO 2" on page 35).

2. Connect the video connector to a monitor.

3. Connect a USB mouse to one USB connector.

4. Connect a USB keyboard to the second USB connector.

Item	Description
1	Monitor
2	USB	mouse
3	USB	keyboard
4 Local I/O cable

Accessing local media devices

Use the following configuration when configuring a server blade or loading software updates and patches from a CD-ROM, such as the SmartStart CD, or a diskette.

CAUTION: Disconnect the local I/O cable when not in use. The port and connector do not provide a permanent connection. Rear iLO 2 connector performance degrades when the local I/O cable is connected, even if the iLO 2 connector on the cable is not in use.

1. Connect the local I/O cable to the server blade.
2. Connect the video connector to a monitor.
3. Connect a USB hub to one USB connector.

4. Connect the following to the USB hub:

5. USB CD-ROM drive

6. USB keyboard
7. USB mouse

NOTE: HP recommends the use of a USB hub when connecting a USB diskette drive and/or USB CD-ROM drive to the server blade. The USB hub provides additional connections.

Item	Description
1 Local I/O cable
2	Monitor
3	USB hub
4 USB CD-ROM drive or USB diskette drive
5	USB keyboard
6	USB mouse

Configuration and utilities

In this section

Server blade deployment tools 39

Configuration tools 46

Management tools.... 49

Diagnostic tools 51

Remote support and analysis tools 52

Keeping the system current 52

Server blade deployment tools

Software drivers and additional components

HP offers the following additional software components for server blades:

• Health and Wellness driver and IML viewer
- iLO 2 Advanced Management interface driver
- Rack infrastructure interface service

For Microsoft® Windows® OS users, these items are included in the ProLiant Support Pack for Microsoft® Windows®, available from the HP website (http://h18002.www1.hp.com/support/files/server/us/index.html).

Linux OS users can download these components from the HP website (http://www.hp.com/products/servers/linux).

For information on how to use these components with a Linux OS, refer to the HP website (http://h18000.www1.hp.com/products/servers/linux/documentation.html#howtos).

ProLiant p-Class Advanced management

iLO 2 Advanced is a standard component of ProLiant p-Class server blades that provides server health and remote server blade manageability. Its features are accessed from a network client device using a supported web browser. In addition to other features, iLO 2 Advanced provides keyboard, mouse, and video (text and graphics) capability for a server blade, regardless of the state of the host OS or host server blade.

iLO 2 includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design makes iLO 2 independent of the host server blade and its OS. iLO 2 provides remote access to any authorized network client, sends alerts, and provides other server blade management functions.

Using a supported web browser, you can:

• Remotely access the console of the host server blade, including all text mode and graphics mode screens with full keyboard and mouse controls.
  • Remotely power up, power down, or reboot the host server blade.

• Remotely boot a host server blade to a virtual diskette image to perform a ROM upgrade or install an OS.

• Send alerts from iLO 2 Advanced regardless of the state of the host server blade.
• Access advanced troubleshooting features provided by iLO 2 Advanced.
• Launch a web browser, use SNMP alerting, and diagnose the server blade with HP SIM.
• Configure static IP bay settings for the dedicated iLO 2 management NICs on each server blade in an enclosure for faster deployment.

The server blade must be properly cabled for iLO 2 connectivity. Connect to the server blade with one of the following methods:

• Through an existing network (in the rack)—This method requires you to install the server blade in its enclosure and assign it an IP address manually or using DHCP.
• Through the server blade I/O port (in the rack)—This method requires you to connect the local I/O cable to the I/O port and a client PC. Using the static IP address listed on the I/O cable label and the initial access information on the front of the server blade, you can access the server blade with the iLO 2 Advanced Remote Console.

The p-Class tab enables you to control specific settings for the HP BladeSystem. iLO 2 also provides web-based status for the HP BladeSystem configuration.

For detailed information about iLO 2 Advanced, refer to the HP Integrated Lights-Out User Guide on the HP website (http://www.hp.com/servers/lights-out).

Network-based PXE deployment

PXE is a component of the Intel® WfM specification. The PXE model enables server blades to load and execute an NBP from a PXE server and to execute a pre-configured image. The image can be an OS image created by software utilities or a boot diskette image. This feature enables a user to configure a server blade and install an OS over a network.

Deployment overview

When a PXE-enabled client boots, it obtains an IP address from a DHCP server. The client obtains the name of the NBP from the appropriate boot server. Then, the client uses TFTP to download the NBP from the boot server and executes the image.

For each server blade being deployed, the PXE server must be connected to the NIC designated for PXE. The server blade defaults PXE functions to NIC 1, but any of the two NC series NICs can be designated for PXE in RBSU. For NIC connector locations on RJ-45 patch panels and interconnect switches, refer to the documentation included with the server blade.

NOTE: Actual NIC numeration depends on several factors, including the OS installed on the server blade.

To deploy an OS to multiple server blades, install a PXE deployment server on a network.

Deployment infrastructure

To establish a network-based PXE deployment infrastructure, provide the following software and minimum hardware:

- Client PC (administrative workstation)

• AMD Athlon™ XP processor (700 MHz or greater recommended), AMD Athlon™ 64 processor, or Intel® Pentium® III or higher processor (700 MHz or greater recommended)
  • 128 MB of RAM

• Microsoft® Windows® 2000 Professional or Microsoft® Windows® XP OS

• Microsoft® Internet Explorer 5.5 or above with 128-bit encryption

• Ethernet NIC with 10/11 RJ-45 connector
• TCP/IP networking and an IP address compatible with one of the following: the iLO 2 Diagnostic Port IP address or an assigned DHCP or static IP address
  • CD-ROM drive and/or diskette drive
  • Any of the following Java™ Runtime Environment versions:
  1.3.1_02
  1.3.1_07
  1.3.1_08
  1.4.1 for Windows® users only
  1.4.2 for Linux users only
  Access the Java™ Runtime Environment versions at the HP website (http://java.sun.com/products/archive/index.html).

• DHCP server (IP address assignment)

• AMD Athlon™ XP processor (700 MHz or greater recommended), AMD Athlon™ 64 processor, or Pentium® or Pentium® II 200-MHz or faster processor
• 64 MB of RAM
• 64 MB of free hard drive space
  • 10-Mb/s network adapter

- PXE deployment server (storing boot images)

• AMD Athlon™ XP processor (700 MHz or greater recommended), AMD Athlon™ 64 processor, or Intel® Pentium® III or higher processor (500 MHz recommended)
• 256 MB of RAM
  • 10-Mb/s network adapter
• CD-ROM drive

• NFS repository server (only required for Red Hat Linux deployment)

• Red Hat Linux 7.2 OS installed
• Network connection
- CD-ROM drive
- NFS installed
• 1.5 GB of available disk space

- Windows® repository server (only required for Windows® deployment)

• Windows® 2000 or Windows® 2003 OS installed
  • Network connection
• CD-ROM drive

• 1.5 GB of available disk space

- TCP/IP networking and an IP address compatible with one of the following: the iLO 2 Diagnostic Port IP address or an assigned DHCP or static IP address

• CD-ROM drive and/or diskette drive

• Any of the following Java™ Runtime Environment versions:

1.3.1_02
1.3.1_07
1.3.1_08

1.4.1 for Windows® users only

1.4.2 for Linux users only

Access the Java™ Runtime Environment versions at the HP website (http://java.sun.com/products/archive/index.html).

• Network server with an OS installed

Static IP bay configuration

Static IP bay configuration, implemented using the new Static IP Bay Settings on the BL p-Class tab, eases the initial deployment of an entire enclosure or the subsequent deployment of blades within an existing enclosure. While the preferred method for assigning IP addresses the iLO 2 to each blade is through DHCP and DNS, these protocols are not always available on non-production networks.

Static IP bay configuration automates the first step of BL p-Class blade deployment by enabling the iLO 2 management processor in each blade slot to obtain a predefined IP address without relying on DHCP. iLO 2 is immediately accessible for server deployment using Virtual Media and other remote administration functions.

Static IP bay configuration uses the Static IP Bay Configuration addressing method which enables you to assign IP addresses to each iLO based on slot location in the respective server enclosure. By providing a set of IP addresses in the enclosure, you gain the advantages of a static IP bay configuration, without requiring each individual iLO 2 to be configured locally.

Using iLO 2 static IP bay configuration:

• Helps avoid the costs of a DHCP infrastructure to support the blade environment
- Provides easier setup with automatic iLO 2 address generation for all or a few selected bays

For detailed information about iLO configurations, refer to the HP Integrated Lights-Out User Guide on the Documentation CD or to the HP website (http://www.hp.com/servers/lights-out).

Deployment methods

Four primary deployment methods are supported:

IMPORTANT: To deploy a server blade without the RDP, create a bootable diskette or image of a bootable diskette.

• PXE deployment (on page 42)
• CD-ROM deployment (on page 43)
• Diskette image deployment (on page 44)
• SAN configuration (on page 45)

PXE deployment

PXE enables server blades to load an image over the network from a PXE server, and then execute it in memory. The first NIC on the server blade is the default PXE boot NIC, but any of the other NC series NICs can be configured to boot PXE. For more information, refer to "Network-based PXE deployment (on page 40)."

NOTE: Actual NIC numeration depends on several factors, including the OS installed on the server blade.

HP recommends using one of the following methods for PXE deployment:

• HP ProLiant Essentials RDP ("HP ProLiant Essentials Rapid Deployment Pack" on page 43)
• SmartStart Scripting Toolkit (on page 43)

A number of third-party PXE deployment tools are available for Windows® and Linux. For additional information, refer to the HP website

(ftp://ftp.compaq.com/pub/products/servers/management/pxe_wp.pdf).

HP ProLiant Essentials Rapid Deployment Pack

NOTE: To deploy server blades in an existing server blade enclosure, always use the most recent version of RDP available at the HP website (http://www.hp.com/servers/rdp).

The RDP software is the preferred method for rapid, high-volume server deployments. The RDP software integrates two powerful products: Altiris Deployment Solution and the HP ProLiant Integration Module.

The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point-and-click and drag-and-drop operations that enable you to deploy target servers, including server blades, remotely. It enables you to perform imaging or scripting functions and maintain software images.

For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website (http://www.hp.com/servers/rdp).

SmartStart Scripting Toolkit

The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to support ProLiant BL, ML, and DL servers. The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process.

Using SmartStart technology, the Scripting Toolkit provides a flexible way to create standard server configuration scripts. These scripts are used to automate many of the manual steps in the server configuration process. This automated server configuration process cuts time from each server deployed, making it possible to scale server deployments to high volumes in a rapid manner.

For more information, and to download the SmartStart Scripting Toolkit, refer to the HP website (http://www.hp.com/servers/sstoolkit).

CD-ROM deployment

CD-ROM deployment involves using a bootable CD that executes script to configure the hardware and install the OS. After the OS is configured, the server blade can access the network to locate the scripts and files necessary for deployment.

Before beginning the deployment process, connect the server blade to the network with one of the following methods:

• Through an existing network (in the rack)—For this method, install the server blade in its enclosure and assign it an IP address (manually or with DHCP).
• Through an existing network (out of the rack, with the diagnostic station)—For this method, power the server blade with the diagnostic station and connect to an existing network through a hub. The DHCP server on the network assigns the IP address.

Other methods for connecting to the server blade are available, but they do not provide the required network access for deployment. For more information, refer to "ProLiant p-Class Advanced management (on page 39)."

NOTE: For more information about hardware and cabling configurations, refer to the documents that ship with the server blade enclosure or diagnostic station.

Two methods are available for CD-ROM deployment:

• iLO virtual CD-ROM (on page 44)
• USB CD-ROM (on page 44)

iLO virtual CD-ROM

To deploy with a boot CD:

1. Do one of the following:

2. Insert the boot CD into the client PC that is using the iLO 2 Remote Console.
   • Use iLO 2 to create an image file of the boot CD.

3. Copy the image of the boot CD to a location on the network or the client PC hard drive.

4. Remotely access the server blade through iLO 2. Refer to "ProLiant p-Class Advanced management (on page 39)."

5. Click the Virtual Devices tab.

6. Select Virtual Media.
7. Use the Virtual Media applet to select the local CD or image file and connect the Virtual CD to the server blade.
8. Use the iLO 2 Virtual Power Button feature to reboot the server blade.
9. After the server blade boots, follow the normal network installation procedure for the OS.

USB CD-ROM

This method uses SmartStart to facilitate loading the OS. However, SmartStart also allows for manual loading of the OS and drivers.

To deploy with a boot CD:

1. Use the local I/O cable to connect a USB CD-ROM drive to the server blade. Refer to "Connecting locally to a server blade with video and USB devices (on page 36)."
2. Insert the boot CD into the USB CD-ROM drive.
3. Reboot the server blade.
4. After the server blade boots, follow the normal installation procedure for an OS.

Windows Server™ 2003 cannot be installed from a USB CD-ROM on the I/O cable if the hard drive is completely blank (no partitions defined). To install Windows Server™ 2003, use one of the following methods:

• Make a partition on the hard drive that Windows Server™ 2003 will be loaded on.
- Use the SmartStart CD 7.0 or higher.
• Use the Rapid Deployment pack.

Diskette image deployment

To deploy with a diskette image, the user creates a DOS-based network-enabled boot diskette that executes a script that configures the hardware and installs the OS. The diskette enables the server blade to access the required deployment scripts and files on the network.

This method implies a deployment infrastructure that may include an administrator workstation, PXE server, Microsoft® Windows® file share, or a Linux file share. For more information, refer to "Deployment infrastructure (on page 40)."

Before beginning the deployment process, connect the server blade to the network with one of the following methods:

• Through an existing network (in the rack)—For this method, install the server blade in its enclosure and assign it an IP address (manually or with DHCP).
• Through an existing network (out of the rack, with the diagnostic station)—For this method, power the server blade with the diagnostic station and connect to an existing network through a hub. The DHCP server on the network assigns the IP address.

Other methods for connecting to the server blade are available, but they do not provide the required network access for deployment. For more information, refer to "ProLiant p-Class Advanced management (on page 39)."

NOTE: For more information about hardware and cabling configurations, refer to the documents that ship with the server blade enclosure or diagnostic station.

Two methods are available for diskette image deployment:

• iLO virtual floppy (on page 45)
• PXE ("PXE deployment" on page 42)

Creating a boot diskette

The SmartStart Scripting Toolkit provides the tools and information for creating a boot diskette. For details, refer to the SmartStart Scripting Toolkit User Guide and download the latest version of the software from the HP website (http://www.hp.com/servers/sstoolkit).

As an alternative method, configure the hardware manually with RBSU and the iLO 2 remote console. With this method, the disk is more generic and integrates with an existing network OS installation process. For more information, refer to "ProLiant p-Class Advanced management (on page 39)."

To operate properly, the server blade must have a supported OS. For the latest information on a supported OS, refer to the HP website (http://www.hp.com/go/supportos).

iLO virtual floppy

To deploy with a boot diskette:

1. Do one of the following:

2. Insert the boot diskette into the client PC that is using the iLO 2 Remote Console.
   • Use iLO 2 to create an image file of the boot diskette.

3. Copy the image of the boot diskette to a location on the network or the client PC hard drive.

4. Remotely access the server blade through iLO 2. Refer to "ProLiant p-Class Advanced management (on page 39)."

5. Click the Virtual Devices tab.

6. Select Virtual Media.
7. Use the Virtual Media applet to select the local diskette or image file and connect the Virtual CD to the server blade.
8. Use the iLO 2 Virtual Power Button feature to reboot the server blade.
9. After the server blade boots, follow the normal network installation procedure for the OS.

SAN configuration

The server blade provides FC support for SAN implementations. This solution uses an optional FCA that offers redundant SAN connectivity and optimization for HP StorageWorks products. The server blade is also compatible with certain third-party SAN products. For more information, refer to the documentation that ships with the FCA option.

For optimal SAN connectivity, observe the following guidelines:

• The FCA option is installed correctly in the server blade. Refer to the documentation that ships with the FCA option.

• An FC-compatible interconnect is installed in the enclosure. Refer to the documentation that ships with the interconnect option.

• The server blade enclosure management module firmware is up-to-date. Refer to the HP Business Support Center website (http://www.hp.com/support).
  • The server blade is cabled properly to a supported SAN.
  • SAN storage drivers are loaded. Refer to supporting white papers and the HP website (http://www.hp.com/servers/rdp).

For SAN configuration information for the server blade, refer to the HP StorageWorks SAN Design Reference Guide on the HP website (http://h18000.www1.hp.com/products/storageworks/san/documentation.html).

Configuration tools

SmartStart software

SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent way to deploy server configuration. SmartStart has been tested on many ProLiant server products, resulting in proven, reliable configurations.

SmartStart assists the deployment process by performing a wide range of configuration activities, including:

• Configuring hardware using embedded configuration utilities, such as RBSU and ORCA
  • Preparing the system for installing "off-the-shelf" versions of leading operating system software
  • Installing optimized server drivers, management agents, and utilities automatically with every assisted installation
• Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 51)
  • Installing software drivers directly from the CD. With systems that have internet connection, the SmartStart Autorun Menu provides access to a complete list of ProLiant system software.
• Enabling access to the Array Configuration Utility (on page 48), Array Diagnostic Utility, and Erase Utility

SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more information about SmartStart software, refer to the HP ProLiant Essentials Foundation Pack or the HP website (http://www.hp.com/servers/smartstart).

HP ROM-Based Setup Utility

RBSU, an embedded configuration utility, performs a wide range of configuration activities that may include:

• Configuring system devices and installed options
  • Displaying system information
• Selecting the primary boot controller
• Configuring memory options
• Language selection

For more information on RBSU, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart).

Using RBSU

The first time you power up the server blade, the system prompts you to enter RBSU and select a language. Default configuration settings are made at this time and can be changed later. Most of the features in RBSU are not required to set up the server blade.

To navigate RBSU, use the following keys:

• To access RBSU, press the F9 key during power up when prompted in the upper right corner of the screen.
  • To navigate the menu system, use the arrow keys.
  • To make selections, press the Enter key.

IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does not prompt you for confirmation of settings before you exit the utility. To change a selected setting, you must select a different setting and press the Enter key.

Auto-configuration process

The auto-configuration process automatically runs when you boot the server for the first time. During the power-up sequence, the system ROM automatically configures the entire system without needing any intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a default setting based on the number of drives connected to the server.

NOTE: The server may not support all the following examples.

NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not automatically configure the array. You must run ORCA to configure the array settings.

Drives installed Drives used RAID level
1	1	RAID
2	2	RAID
3, 4, 5, or 6 3, 4, 5, or 6 RAID 5
More than 6 0 None

To change any ORCA default settings and override the auto-configuration process, press the F8 key when prompted.

By default, the auto-configuration process configures the system for the English language. To change any default settings in the auto-configuration process (such as the settings for language, operating system, and primary boot controller), execute RBSU by pressing the F9 key when prompted. After the settings are selected, exit RBSU and allow the server to reboot automatically.

For more information, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart).

Boot options

After the auto-configuration process completes, or after the server reboots upon exit from RBSU, the POST sequence runs, and then the boot option screen is displayed. This screen is visible for several seconds before the system attempts to boot from a diskette, CD, or hard drive. During this time, the menu on the screen allows you to install an operating system or make changes to the server configuration in RBSU.

BIOS Serial Console

BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port. The server that you are remotely configuring does not require a keyboard and mouse.

For more information about BIOS Serial Console, refer to the BIOS Serial Console User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart).

Array Configuration Utility

ACU is a browser-based utility with the following features:

• Runs as a local application or remote service
  • Supports online array capacity expansion, logical drive extension, assignment of online spares, and RAID or stripe size migration
  • Suggests the optimum configuration for an unconfigured system
• Provides different operating modes, enabling faster configuration or greater control over the configuration options
  • Remains available any time that the server is on
  • Displays on-screen tips for individual steps of a configuration procedure

For optimum performance, the minimum display settings are 800 × 600 resolution and 256 colors. Servers running Microsoft® operating systems require Internet Explorer 5.5 (with Service Pack 1) or later. For Linux servers, refer to the README.TXT file for additional browser and support information.

For more information, refer to the HP Array Configuration Utility User Guide on the Documentation CD or the HP website (http://www.hp.com).

Option ROM Configuration for Arrays

Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign RAID levels, and establish online spare configurations.

The utility also provides support for the following functions:

• Reconfiguring one or more logical drives
• Viewing the current logical drive configuration
- Deleting a logical drive configuration
- Setting the controller to be the boot controller

If you do not use the utility, ORCA will default to the standard configuration.

For more information regarding array controller configuration, refer to the controller user guide.

For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD.

Re-entering the server serial number and product ID

After you replace the system board, you must re-enter the server serial number and the product ID.

1. During the server startup sequence, press the F9 key to access RBSU.
2. Select the System Options menu.
3. Select Serial Number. The following warning is displayed:
   WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This option

should only be used by qualified service personnel. This value should always match the serial number sticker located on the chassis.

1. Press the Enter key to clear the warning.
2. Enter the serial number and press the Enter key.
3. Select Product ID.
4. Enter the product ID and press the Enter key.
5. Press the Esc key to close the menu.
6. Press the Esc key to exit RBSU.
7. Press the F10 key to confirm exiting RBSU. The server will automatically reboot.

Management tools

Automatic Server Recovery

ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer. However, when the operating system fails, the timer expires and restarts the server.

ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU.

ROMPaq utility

Flash ROM enables you to upgrade the firmware (BIOS) with system or option ROMPaq utilities. To upgrade the BIOS, insert a ROMPaq diskette into the diskette drive and boot the system.

The ROMPaq utility checks the system and provides a choice (if more than one exists) of available ROM revisions. This procedure is the same for both system and option ROMPaq utilities.

For more information about the ROMPaq utility, refer to the HP website (http://www.hp.com/servers/manage).

Integrated Lights-Out 2 technology

The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. The iLO 2 subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design makes iLO 2 independent of the host server and its operating system. The iLO 2 subsystem provides remote access to any authorized network client, sends alerts, and provides other server management functions.

Using iLO 2, you can:

• Remotely power up, power down, or reboot the host server.
- Send alerts from iLO 2 regardless of the state of the host server.
- Access advanced troubleshooting features through the iLO 2 interface.
• Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting.

For more information about iLO 2 features, refer to the iLO 2 documentation on the Documentation CD or on the HP website (http://www.hp.com/servers/lights-out).

HP Systems Insight Manager

HP SIM is a web-based application that allows system administrators to accomplish normal administrative tasks from any remote location, using a web browser. HP SIM provides device management capabilities that consolidate and integrate management data from HP and third-party devices.

IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for processors, SAS and SCSI hard drives, and memory modules.

For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website (http://www.hp.com/go/hpsim).

Management Agents

Management Agents provide the information to enable fault, performance, and configuration management. The agents allow easy manageability of the server through HP SIM software, and third-party SNMP management platforms. Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP. The Systems Management homepage provides status and direct access to in-depth subsystem information by accessing data reported through the Management Agents. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website (http://www.hp.com/servers/manage).

Redundant ROM support

The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server has a 4-MB ROM that acts as two, separate 2-MB ROMs. In the standard implementation, one side of the ROM contains the current ROM program version, while the other side of the ROM contains a backup version.

NOTE: The server ships with the same version programmed on each side of the ROM.

Safety and security benefits

When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason. This feature protects the existing ROM version, even if you experience a power failure while flashing the ROM.

USB support

HP provides both standard USB support and legacy USB support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM. HP hardware supports USB version 1.1 or 2.0, depending on the version of the hardware.

Legacy USB support provides USB functionality in environments where USB support is normally not available. Specifically, HP provides legacy USB functionality for:

POST
• RBSU
• Diagnostics
• DOS
• Operating environments which do not provide native USB support

For more information on ProLiant USB support, refer to the HP website (http://h18004.www1.hp.com/products/servers/platforms/usb-support.html).

Diagnostic tools

HP Insight Diagnostics

HP Insight Diagnostics is a proactive server blade management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server blade installations, troubleshoot problems, and perform repair validation.

HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS is not running. To run this utility, launch the SmartStart CD.

HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server blade management. Available in Microsoft® Windows® and Linux versions, the utility helps to ensure proper system operation.

For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags).

Survey Utility

Survey Utility, a feature within HP Insight Diagnostics (on page 51), gathers critical hardware and software information on ProLiant server blades.

This utility supports operating systems that may not be supported by the server blade. For operating systems supported by the server blade, refer to the HP website (http://www.hp.com/go/supportos).

If a significant change occurs between data-gathering intervals, the Survey Utility marks the previous information and overwrites the Survey text files to reflect the latest changes in the configuration.

Survey Utility is installed with every SmartStart-assisted installation or can be installed through the HP PSP ("ProLiant Support Packs" on page 53).

NOTE: SmartStart version 7.5 and later provides the memory spare part numbers for the server.

Integrated Management Log

The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity.

You can view recorded events in the IML in several ways, including the following:

• From within Survey Utility (on page 51)
• From within operating system-specific IML viewers
• For NetWare: IML Viewer
- For Windows®: IML Viewer
• For Linux: IML Viewer Application

• From within HP SIM ("HP Systems Insight Manager" on page 50)

• From within the iLO 2 user interface
• From within HP Insight Diagnostics (on page 51)

For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack.

Remote support and analysis tools

HP Instant Support Enterprise Edition

ISEE is a proactive remote monitoring and diagnostic tool to help manage your systems and devices, a feature of HP support. ISEE provides continuous hardware event monitoring and automated notification to identify and prevent potential critical problems. Through remote diagnostic scripts and vital system configuration information collected about your systems, ISEE enables fast restoration of your systems. Install ISEE on your systems to help mitigate risk and prevent potential critical problems.

For more information on ISEE, refer to the HP website (http://www.hp.com/hps/hardware/hw_enterprise.html).

To download HP ISEE, visit the HP website (http://www.hp.com/hps/hardware/hw_downloads.html).

For installation information, refer to the HP ISEE Client Installation and Upgrade Guide (ftp://ftp.hp.com/pub/services/hardware/info/isee_client.pdf).

Web-Based Enterprise Service

WEBES enables administrators to manage hardware events proactively, either locally or online. The service provides real-time multiple event analysis, crash analysis, and notification, locally through SMTP and remotely through ISEE for OpenVMS, Tru64, and Microsoft® Windows® operating system binary error logs.

For more information, refer to the HP website (http://h18000.www1.hp.com/support/svctools/).

Open Services Event Manager

OSEM is a standalone tool that performs real-time reactive and proactive service event filtering, analysis, and notification. The tool gathers event data from SNMP traps or information provided over an HTTP interface and notifies an administrator or HP through SMTP and ISEE.

For more information, refer to the HP website (http://h18000.www1.hp.com/support/svctools/).

Keeping the system current

Drivers

The server includes new hardware that may not have driver support on all operating system installation media.

If you are installing a SmartStart-supported operating system, use the SmartStart software (on page 46) and its Assisted Path feature to install the operating system and latest driver support.

NOTE: If you are installing drivers from the SmartStart CD or the Software Maintenance CD, refer to the SmartStart website (http://www.hp.com/servers/smartstart) to be sure that you are using the latest version of SmartStart. For more information, refer to the documentation provided with the SmartStart CD.

If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware are required. These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded from the HP website (http://www.hp.com/support).

IMPORTANT: Always perform a backup before installing or updating device drivers.

Resource Paqs

Resource Paqs are operating system-specific packages of tools, utilities, and information for HP servers running certain Microsoft® or Novell operating systems. The Resource Paqs include utilities to monitor performance, software drivers, customer support information, and white papers on the latest server integration information. Refer to the Enterprise Partnerships website

(http://h18000.www1.hp.com/partners), select Microsoft or Novell, depending on the operating system, and follow the link to the appropriate Resource Paq.

ProLiant Support Packs

PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management agents. Refer to the PSP website

(http://h18000.www1.hp.com/products/servers/management/psp.html).

Operating system version support

Refer to the operating system support matrix (http://www.hp.com/go/supportos).

System online ROM flash component utility

The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers. This tool has the following features:

• Works offline and online

• Supports Microsoft®, Windows® 2000, Windows Server™ 2003, Novell Netware, and Linux operating systems

IMPORTANT: This utility supports operating systems that may not be supported by the server. For operating systems supported by the server, refer to the HP website (http://www.hp.com/go/supportos).

• Integrates with other software maintenance, deployment, and operating system tools
• Automatically checks for hardware, firmware, and operating system dependencies, and installs only the correct ROM upgrades required by each target server

To download the tool and for more information, refer to the HP website (http://h18000.www1.hp.com/support/files/index.html).

Change control and proactive notification

HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products.

For more information, refer to the HP website (http://h18023.www1.hp.com/solutions/pcsolutions/pcn.html).

Natural language search assistant

The natural language search assistant (http://www.hp.com/support/natural_language_search) is a search engine that finds information on HP products, including ProLiant servers. The search engine responds to queries entered in question form.

Care Pack

HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Refer to the Care Pack website (http://www.hp.com/hps/carepack/servers/cp_proliant.html).

Troubleshooting

In this section

Troubleshooting resources 55

Pre-diagnostic steps 55

Service notifications....58

Loose connections 58

Troubleshooting flowcharts 59

POST error messages and beep codes....70

Troubleshooting resources

NOTE: For common troubleshooting procedures, the term "server" is used to mean servers and server blades.

The HP ProLiant Servers Troubleshooting Guide provides simple procedures for resolving common problems as well as a comprehensive course of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance.

To obtain the guide, refer to any of the following sources and then select the HP ProLiant Servers Troubleshooting Guide:

• The server-specific Documentation CD
- The Business Support Center on the HP website (http://www.hp.com/support). Navigate to the server technical support page. Under self-help resources, select ProLiant Troubleshooting Guide.
- The Technical Documentation website (http://www.docs.hp.com). Select Enterprise Servers, Workstations and Systems Hardware, and then the appropriate server.

Pre-diagnostic steps

WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.

IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server.

1. Review the important safety information (on page 56).
2. Gather symptom information (on page 57).
3. Prepare the server for diagnosis (on page 58).
4. Use the Start diagnosis flowchart (on page 59) to begin the diagnostic process.

Important safety information

Familiarize yourself with the safety information in the following sections before troubleshooting the server.

Important safety information

Before servicing this product, read the Important Safety Information document provided with the server.

Symbols on equipment

The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions.

This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.

This symbol on an RJ-45 receptacle indicates a network interface connection.

WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle.

This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.

WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching.

This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.

9.43 kg

WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling.

20.08 lb

These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power.

WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system.

Warnings and cautions

WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only

subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.

⚠ WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling feet are extended to the floor.
• The full weight of the rack rests on the leveling feet.
- The stabilizing feet are attached to the rack if it is a single-rack installation.
- The racks are coupled together in multiple-rack installations.
- Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.

⚠ WARNING: To reduce the risk of electric shock or damage to the equipment:

• Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the server.

9.43 kg

20.08 lb

WARNING: To reduce the risk of personal injury or damage to the equipment:

• Observe local occupation health and safety requirements and guidelines for manual handling.
• Obtain adequate assistance to lift and stabilize the chassis during installation or removal.
• The server is unstable when not fastened to the rails.
• When mounting the server in a rack, remove the power supplies and any other removable module to reduce the overall weight of the product.

△ CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of clearance at the front and back of the server.

△ CAUTION: The server is designed to be electrically grounded (earthed). To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only.

Symptom information

Before troubleshooting a server problem, collect the following information:

• What events preceded the failure? After which steps does the problem occur?
• What has been changed since the time the server was working?
- Did you recently add or remove hardware or software? If so, did you remember to change the appropriate settings in the server setup utility, if necessary?
• How long has the server exhibited problem symptoms?
• If the problem occurs randomly, what is the duration or frequency?

To answer these questions, the following information may be useful:

• Run HP Insight Diagnostics (on page 51) and use the survey page to view the current configuration or to compare it to previous configurations.
  • Refer to your hardware and software records for information.
  • Refer to server LEDs and their statuses.

Prepare the server for diagnosis

1. Be sure the server is in the proper operating environment with adequate power, air conditioning, and humidity control. Refer to the server documentation for required environmental conditions.
2. Record any error messages displayed by the system.
3. Remove all diskettes and CDs from the media drives.
4. Power down the server and peripheral devices if you will be diagnosing the server offline. Always perform an orderly shutdown, if possible. This means you must:

a. Exit any applications.
b. Exit the operating system.
c. Power down the server.

1. Disconnect any peripheral devices not required for testing (any devices not necessary to power up the server). Do not disconnect the printer if you want to use it to print error messages.
2. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem.

• You must have the appropriate Health Drivers and Management Agents installed on the server.

NOTE: To verify the server configuration, connect to the System Management homepage and select Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers, Management Agents, and utilities, and whether they are up to date.

• HP recommends you have access to the SmartStart CD for value-added software and drivers required during the troubleshooting process.
  • HP recommends you have access to the server documentation for server-specific information.

Service notifications

To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.

Loose connections

Action:

• Be sure all power cords are securely connected.
• Be sure all cables are properly aligned and securely connected for all external and internal components.
• Remove and check all data and power cables for damage. Be sure no cables have bent pins or damaged connectors.
• If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are correctly routed through the tray.

• Be sure each device is properly seated.
  • If a device has latches, be sure they are completely closed and locked.

• Check any interlock or interconnect LEDs that may indicate a component is not connected properly.

• If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage.

Troubleshooting flowcharts

To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 59)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 60)." The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server-specific or is not easily categorized into the other flowcharts.

The available flowcharts include:

• Start diagnosis flowchart (on page 59)
• General diagnosis flowchart (on page 60)
• Server blade power-on problems flowchart (on page 62)
• POST problems flowchart (on page 64)
• OS boot problems flowchart (on page 66)
• Server fault indications flowchart (on page 68)

Start diagnosis flowchart

Use the following flowchart to start the diagnostic process.

Item	Refer to
1 "General diagnosis flowchart (on page 60)"
2	"Power-on problems flowchart ("Server blade power-on problems flowchart" on page 62)"
3 "POST problems flowchart (on page 64)"
4 "OS boot problems flowchart (on page 66)"
5	"Server fault indications flowchart (on page 68)"

General diagnosis flowchart

The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart.

Item	Refer to
1 "Symptom information (on page 57)"
2 "Loose connections (on page 58)"
3 "Service notifications (on page 58)"
4	The most recent version of a particular server or option firmware is available on the following websites:HP Support website (http://www.hp.com/support)HP ROM-BIOS/Firmware Updates website (http://h18023. www1.hp.com/support/files/server/us/romflash.html)
5	"General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
6	Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info)
7	Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info)"Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
8	"Server information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)"Operating system information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
9 "HP contact information (on page 80)"

Server blade power-on problems flowchart

Symptoms:

• The server does not power on.
• The system power LED is off or amber.
• The health LED is red or amber.

Possible causes:

• Improperly seated or faulty power supply
• Loose or faulty power cord
  • Power source problem
  • Power on circuit problem
  • Improperly seated component or interlock problem
• Faulty internal component

Item	Refer to
1 "Component identification (on page 6)"
2 "General diagnosis flowchart (on page 60)"
3 "Loose connections (on page 58)"
4	Power Calculator on the HP website(http://www.hp.com/go/bladesystem/powercalculator)
5	HP BladeSystem Maintenance and Service Guide located on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info)
6	Integrated Lights-Out User Guide located on the HP website(http://www.hp.com/products/servers/proliant-bl/p-class/info)
7	Server maintenance and service guide located on the HP website(http://www.hp.com/products/servers/proliant-bl/p-class/info)

POST problems flowchart

Symptoms:

• Server does not complete POST

NOTE: The server has completed POST when the system attempts to access the boot device.

• Server completes POST with errors

Possible Problems:

• Improperly seated or faulty internal component
• Faulty KVM device
• Faulty video device

Item	Refer to
1 "POST error messages and beep codes"
2	"Video problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
3 KVM or iLO 2 documentation
4 "Loose connections (on page 58)"
5 "Symptom information (on page 57)"
6	Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info)
7	"Port 85 and iLO messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
8	"General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
9	• "Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)• Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info)
10	• "Server information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)• "Operating system information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)

OS boot problems flowchart

Symptoms:

• Server does not boot a previously installed OS
• Server does not boot SmartStart

Possible causes:

• Corrupted OS
  • Hard drive subsystem problem

• Incorrect boot order setting in RBSU

Item	Refer to
1	HP ROM-Based Setup Utility User Guide(http://www.hp.com/servers/smartstart)
2 "POST problems flowchart (on page 64)"
3	"Hard drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)Controller documentation
4	"HP Insight Diagnostics (on page 51)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
5	"Loose connections (on page 58)""CD-ROM and DVD drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)Controller documentation
6	"General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
7	"Operating system problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)"HP contact information (on page 80)"
8	"Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)Server maintenance and service guide located on the Documentation CD or the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info)
9 "General diagnosis flowchart (on page 60)"

Server fault indications flowchart

Symptoms:

• Server boots, but a fault event is reported by Insight Management Agents (on page 50)
• Server boots, but the internal health LED, external health LED, or component health LED is red or amber

NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.

Possible causes:

• Improperly seated or faulty internal or external component
• Unsupported component installed
- Redundancy failure
• System overtemperature condition

Item	Refer to
1	"Management agents (on page 50)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
2	• "Integrated Management Log" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)• "Event list error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
3 "Component identification (on page 6)"
4 System	Management Homepage (https://localhost:2381)
5	"Power-on problems flowchart ("Server blade power-on problems flowchart" on page 62)"
6	• "Smart Array SCSI Diagnosis feature" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)• Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info)• "HP contact information (on page 80)"
7	"HP Insight Diagnostics (on page 51)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)
8	• "Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)• Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info)

POST error messages and beep codes

For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).

WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.

Battery replacement

If the server blade no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.

WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury:

• Do not attempt to recharge the battery.
- Do not expose the battery to temperatures higher than 60°C (140°F).
- Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
- Replace only with the spare designated for this product.

To remove the component:

1. Power down the server blade (on page 15).
2. Remove the server blade (on page 16).
3. Remove the access panel (on page 16).
4. Identify the battery location.
5. Remove the battery.

IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU.

To replace the component, reverse the removal procedure.

For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

Regulatory compliance notices

In this section

Regulatory compliance identification numbers....72

Federal Communications Commission notice 72

Declaration of conformity for products marked with the FCC logo, United States only....73

Cables 74

Modifications....74

European Union regulatory notice 74

Disposal of waste equipment by users in private households in the European Union 74

Canadian notice (Avis Canadien) 75

Japanese notice 75

BSMI notice 75

Korean notice 76

Battery replacement notice 76

Taiwan battery recycling notice....76

Regulatory compliance identification numbers

For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number. The regulatory model number is not the marketing name or model number of the product.

Federal Communications Commission notice

Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules. These rules place computers and related peripheral devices into two classes, A and B, depending upon their intended installation. Class A devices are those that may reasonably be expected to be installed in a business or commercial environment. Class B devices are those that may reasonably be expected to be installed in a residential environment (for example, personal computers). The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user.

FCC rating label

The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices have an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After you determine the class of the device, refer to the corresponding statement.

Class A equipment

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at personal expense.

Class B equipment

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected.
• Consult the dealer or an experienced radio or television technician for help.

Declaration of conformity for products marked with the FCC logo, United States only

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

For questions regarding this product, contact us by mail or telephone:

• Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000

- 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.)

For questions regarding this FCC declaration, contact us by mail or telephone:

• Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000

1-281-514-3333

To identify this product, refer to the part, series, or model number found on the product.

Cables

Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.

Modifications

The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user's authority to operate the equipment.

European Union regulatory notice

This product complies with the following EU Directives:

• Low Voltage Directive 73/23/EEC
• EMC Directive 89/336/EEC

Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this product or product family.

This compliance is indicated by the following conformity marking placed on the product:

This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g. Bluetooth).

This marking is valid for EU non-harmonized Telecom products.

*Notified body number (used only if applicable—refer to the product label)

Disposal of waste equipment by users in private households in the European Union

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

Canadian notice (Avis Canadien)

Class A equipment

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Battery replacement notice

WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury:

• Do not attempt to recharge the battery.
- Do not expose the battery to temperatures higher than 60°C (140°F).
- Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.

Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. To forward them to recycling or proper disposal, please use the public collection system or return them to HP, an authorized HP Partner, or their agents.

For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

Taiwan battery recycling notice

The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.

廢電池請回收

Electrostatic discharge

In this section

Preventing electrostatic discharge....78

Grounding methods to prevent electrostatic discharge 78

Preventing electrostatic discharge

To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.

To prevent electrostatic damage:

• Avoid hand contact by transporting and storing products in static-safe containers.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
• Place parts on a grounded surface before removing them from their containers.
• Avoid touching pins, leads, or circuitry.
  • Always be properly grounded when touching a static-sensitive component or assembly.

Grounding methods to prevent electrostatic discharge

Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts:

• Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To provide proper ground, wear the strap snug against the skin.
• Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when standing on conductive floors or dissipating floor mats.
• Use conductive field service tools.
  • Use a portable field service kit with a folding static-dissipating work mat.

If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install the part.

For more information on static electricity or assistance with product installation, contact an authorized reseller.

Specifications

In this section

Environmental specifications....79

Server specifications....79

Environmental specifications

Specification Value
Temperature range*
Operating	10°C to 35°C (50°F to 95°F)
Shipping	-40°C to 60°C (-40°F to 140°F)
Storage -20°C to 60°C (-4 to 140°C)
Maximum wet bulb temperature	30°C (86°F)
Relative humidity (noncondensing)**
Operating 10% to 90%
Shipping 10% to 90%
Storage 10% to 95%

* All temperature ratings shown are for sea level. An altitude derating of 1°C per 304.8 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable. No direct sunlight allowed. Upper operating limit is 3,048m (10,000 ft) or 70 Kpa/10.1 psia. Upper non-operating limit is 9,144 m (30,000 ft) or 30.3 KPa/4.4 psia.
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for storage corresponds to a pressure minimum of 70 KPa.

Server specifications

Specification	Value
Height 4.29 cm (1.69 in)
Depth 71.1 cm (28.00 in)
Width 26.14 cm (10.29 in)
Weight (maximum) 9.43 kg (20.8 lb)

Technical support

In this section

Before you contact HP....80

HP contact information....80

Customer Self Repair 80

Before you contact HP

Be sure to have the following information available before you call HP:

• Technical support registration number (if applicable)
• Product serial number
• Product model name and number
• Applicable error messages
- Add-on boards or hardware
• Third-party hardware or software
- Operating system type and revision level

HP contact information

For the name of the nearest HP authorized reseller:

• In the United States, see the HP US service locator webpage (http://www.hp.com/service_locator).
- In other locations, see the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html).

For HP technical support:

• In the United States, for contact options see the Contact HP United States webpage (http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:

• Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.
• If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website (http://www.hp.com).

- In other locations, see the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html).

Customer Self Repair

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:

• Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.

For more information about HP's Customer Self Repair program, contact your local service provider. For the North American program, refer to the HP website (http://www.hp.com/go/selfrepair).

Customer Self Repair

Customer Self Repair

Array Configuration Utility

ASR

Automatic Server Recovery

BBWC

battery-backed write cache

BIOS

Basic Input/Output System

DDR

double data rate

DHCP

Dynamic Host Configuration Protocol

DNS

domain name system

ESD

electrostatic discharge

FBDIMM

fully buffered DIMM

FC

Fibre Channel

FCA

Fibre Channel Adapter

I/O

input/output

IEC

International Electrotechnical Commission

iLO

Integrated Lights-Out

IML

Integrated Management Log

IP

Internet Protocol

ISEE

Instant Support Enterprise Edition

KVM

keyboard, video, and mouse

LED

light-emitting diode

NBP

Network Bootstrap Program

NEMA

National Electrical Manufacturers Association

NFPA

National Fire Protection Association

NFS

network file system

NIC

network interface controller

ORCA

Option ROM Configuration for Arrays

OSEM

Open Services Event Manager

POST

Power-On Self Test

PSP

ProLiant Support Pack

PXE

Preboot Execution Environment

RAID

redundant array of inexpensive (or independent) disks

RBSU

ROM-Based Setup Utility

RDP

Rapid Deployment Pack

ROM

read-only memory

SAN

Storage Area Network

SCSI

small computer system interface

SFF

small form-factor

SFP

small form-factor pluggable

SIM

Systems Insight Manager

SNMP

Simple Network Management Protocol

TCP/IP

Transmission Control Protocol/Internet Protocol

TFTP

Trivial File Transfer Protocol

UID

unit identification

USB

universal serial bus

VCA

Version Control Agent

WEBES

Web-Based Enterprise Service

WfM

Wired for Management

Index

A

access panel 16, 17

ACU (Array Configuration Utility) 48

air baffle 17

Array Configuration Utility (ACU) 48

ASR (Automatic Server Recovery) 49, 88

authorized reseller 80

auto-configuration process 47

Automatic Server Recovery (ASR) 49, 88

Autorun menu 46

B

batteries, replacing 71

battery 71,76

battery-backed write cache enabler 31

bay numbering 12

BIOS Serial Console 48

BIOS upgrade 49

boot diskette 45

BSMI notice 75

buttons 6

C

cables 35, 58, 74

cabling 19

Care Pack 54

cautions 56

CD-ROM deployment 43

Change Control 53

component identification 6,8

configuration of system 46

configuration parameters 45

configuration tools 46

configuration, network 40

connection problems 58

connectors 6

contacting HP 80

creating a network boot diskette 45

CSR (customer self repair) 80

customer self repair (CSR) 80

D

Declaration of Conformity 73

default settings 40

deployment methods 40, 42

DHCP (Dynamic Host Configuration Protocol) 88

DHCP server 39

diagnosing problems 58, 60

diagnostic tools 46, 49, 51

diagnostics utility 51

diskette boot 45

diskette image 44

diskette image deployment 44

documentation 45, 55

drivers 39,52

E

electrostatic discharge 78

environmental specifications 79

error messages 70

European Union notice 74

F

FBDIMM slot locations 11

FBDIMMs 27, 28

Federal Communications Commission (FCC) notice 72, 73, 74

Fibre Channel adapters 30

flash ROM 49

flowcharts 59, 60, 62, 64, 66, 68

front panel components 6

G

general diagnosis flowchart 60

grounding methods 78

H

hard drive LEDs 8, 9

hard drives 8, 28

hard drives, determining status of 8

hardware options 22

hardware options installation 22

health driver 49

HP Insight Diagnostics 51

HP ProLiant Essentials Foundation Pack 50

HP Systems Insight Manager, overview 50

HP Technical Support 80

|

identification number 72

iLO (Integrated Lights-Out) 39, 44, 45, 49, 89

iLO Advanced Functionality 39

IML (Integrated Management Log) 51

Important Safety Information document 56

Insight Diagnostics 51

installation, server options 22

installing operating system 21

Instant Support Enterprise Edition 52

Integrated Lights-Out (iLO) 49, 89

Integrated Management Log (IML) 51

interconnect devices 19, 40

J

Japanese notice 75

K

Korean notices 76

L

LAN cable connection 19

LEDs 6, 8, 9

LEDs, hard drive 8, 9

LEDs, troubleshooting 55

Lights-Out network-based deployment 39, 40, 42

local administration 35

local I/O cable 35, 36

loose connections 58

M

Management Agents 50

management tools 39, 49

memory 27

multifunction network adapter 29

N

Natural Language Search Assistant 53

network component information 19

network server 40

network-based PXE deployment 40

NIC (network interface controller) 89

NIC configuration 40

O

Online ROM Flash Component Utility 53

Open Services Event Manager 52

operating systems 53

Option ROM Configuration for Arrays (ORCA) 48

options installation 20, 22

ORCA (Option ROM Configuration for Arrays) 48

OS boot problems flowchart 66

OS Installation 21

P

phone numbers 80

POST error messages 70

POST problems flowchart 64

power calculator 19

power cord 56

powering down 15

powering up 47

power-on problems flowchart 62

preparation procedures 58

problem diagnosis 55

ProLiant Support Packs 53

PSPs, overview 53

PXE (preboot execution environment) 40, 42

PXE deployment 42

PXE deployment server 40

R

rack stability 56

rack warnings 56

Rapid Deployment Pack 43

RBSU (ROM-Based Setup Utility) 46

RBSU configuration 47

redundant ROM 50

regulatory compliance notices 72, 74

remote support and analysis tools 52

removing the server blade 16

Repository server 40

required information 80

Resource Paqs 53

resources 45, 55

resources, troubleshooting 55

RJ-45 patch panels 19, 40

ROM redundancy 50

ROM-Based Setup Utility (RBSU) 46

ROMPaq utility 49, 50

s

safety considerations 56

safety information 50

SAN configuration 45

scripted installation 43

serial number 48

series number 72

server blade bay numbering 12

server blade enclosure 12

server blade enclosure bay numbering 12

server blade installation 20

server blade removal 16

server fault indications flowchart 68

server features and options 22

service notifications 58

setting up a network 40

SmartStart autorun menu 46

SmartStart Scripting Toolkit 43

SmartStart, overview 46

software 39

software components 39

specifications 79

specifications, server 79

start diagnosis flowchart 59

static electricity 78

support 52,80

support packs 46

supported operating systems 53

Survey Utility 51

switches, interconnect 19, 40

symbols on equipment 56

system board battery 76

Systems Insight Manager 50

T

Taiwan battery recycling notice 76

TCP/IP (Transmission Control Protocol/Internet Protocol) 90

technical support 80

telephone numbers 80

troubleshooting 55

U

updating drivers 39

updating the system ROM 50, 53

updating, FCA device driver 45

USB device cabling 35, 36

USB devices 44

USB support 50

utilities 46, 48, 49, 50, 51, 53

utilities, deployment 43, 46

V

virtual CD-ROM 44

virtual floppy 45

W

warnings 56

Web-Based Enterprise Service 52