CLIENT FOR NOVELL GROUPWISE MESSENGER - Messaging Software BLACKBERRY - Free user manual and instructions

USER MANUAL CLIENT FOR NOVELL GROUPWISE MESSENGER BLACKBERRY

BlackBerry Smartphone with a Touch Screen

Version: 2.2

Contents

Basics 3

About BlackBerry Client for Novell GroupWise Messenger 3
Log in to the BlackBerry Client for Novell GroupWise Messenger.. 3
Log out of the BlackBerry Client for Novell GroupWise Messenger.. 3
Delete the BlackBerry Client for Novell GroupWise Messenger.. 3

Contacts. 5

About contacts. 5
Add a contact. 5
View a contact's information.. 5
Associate a contact with a contact in the main contact list on your BlackBerry device. 5
Change a contact's display picture. 5
Hide the display pictures that appear beside contacts in the contact list. 6
Rename a contact. 6
Block a contact. 6
Unignore a contact. 6
Delete a contact. 7
A contact no longer appears in my contact list. 7

9

Add a folder. 9
Move a contact to a folder 9
Rename a folder 9
Delete a folder 9
Organize offline contacts 9

Conversations 11

Send a message 11
Send a message to a user that is not in your contact list. 11
Open a conversation. 11
Add an emoticon. 11
Switch conversations. 11
Call or send an email message to a contact quickly during a conversation. 11
Send a conversation as an email message. 11
Copy a conversation. 12
Clear a conversation. 12
End a conversation. 12
Send a broadcast message. 12
Start a conference. 12
View a list of conference participants. 13

Leave a conference. 13
Stop grouping messages in conversations. 13
I am not receiving notification for incoming messages. 13
Text sometimes changes after I type it. 13

Conversation history. 15

View the conversation history for a contact. 15
Delete a conversation history. 15

Availability 17

About the availability status. 17
Change your availability status. 17
Create a custom availability status. 17
Delete your custom availability statuses 17
Set your availability indicator to reflect your device status. 17
Hide the status messages that appear beside contacts in the contact list. 18
Receive notification when a contact becomes available. 18
About sound profiles. 18
Change a sound profile. 18

Legal notice 19

Basics

About BlackBerry Client for Novell GroupWise Messenger

You can use BlackBerry® Client for Novell® GroupWise® Messenger to chat with other Novell® GroupWise® Messenger users using your BlackBerry device. To use the client, you must have a Novell GroupWise Messenger user name. If you do not have a user name, contact your administrator.

You can send and receive email messages and use other applications on your device while the client is running. When you receive a new instant message, an icon appears in the device status section of the screen.

Log in to the BlackBerry Client for Novell GroupWise Messenger

If you do not remember your user name or password, contact your administrator.

1. In the BlackBerry® Client for Novell® GroupWise® Messenger, type your user name and password.

2. Perform any of the following actions:

3. To avoid typing your password each time that you log in, select the Save Password check box.

4. To log in to the client automatically each time that you turn on your BlackBerry device, select the Automatically log me in check box.

5. Click Log In.

Log out of the BlackBerry Client for Novell GroupWise Messenger

When you log out of BlackBerry® Client for Novell® GroupWise® Messenger, you do not receive messages on your BlackBerry device. If you log out without closing existing conversations, you can access them again the next time that you log in.

1. On the Contact list screen, press the Menu key.
2. Click Log Out.

Delete the BlackBerry Client for Novell GroupWise Messenger

1. In the device options, click Advanced Options.
2. Click Applications.
3. Highlight the BlackBerry® Client for Novell® GroupWise® Messenger application.
4. Press the Menu key.
5. Click Delete.

Contacts

About contacts

Your contact list displays your list of individual contacts. BlackBerry® Client for Novell® GroupWise® Messenger uses your existing Novell GroupWise Messenger contact list.

Add a contact

1. On the Contact list screen, press the Menu key.
2. Click Add Contact.
3. Click a folder.

4. In the User ID field, perform one of the following actions:

5. Type a user name.

6. Type part of a user name. Click a user name.

7. Type part of a user name. Click Lookup. Click a contact.

8. Click OK.

9. To associate the contact with a contact in the main contact list on your BlackBerry® device, perform one of the following actions:

10. If the contact is in your main contact list, click Select Contact. Click an email address.

11. If the contact is not in your main contact list, click New Contact. Type the contact information. Press the Menu key. Click Save.

View a contact's information

1. On the contact list screen, highlight a contact.
2. Press the Menu key.
3. Click View Contact Info.

Associate a contact with a contact in the main contact list on your BlackBerry device

You can associate a contact from your client with a contact in your main contact list who has an email address, phone number, or both. You can then complete some tasks more quickly, such as calling or sending an email message to the contact quickly during a conversation.

1. On the Contact list screen, highlight a contact.
2. Press the Menu key.
3. Click Link to BlackBerry Contact.

4. Perform one of the following actions:

5. If the contact is in your main contact list, click Select Contact. Click an email address.

6. If the contact is not in your main contact list, click New Contact. Type the contact information. Press the Menu key. Click Save.

Change a contact's display picture

1. On the Contact list screen, click a contact.

2. Click View Contact Info.

3. If necessary, associate the contact with a contact in the main contact list.
4. Press the Menu key.
5. Click Change Picture.
6. Click a picture.
7. Center the picture in the box.
8. Press the Menu key.
9. Click Crop and Save.
10. Press the Menu key.
11. Click Save.

Hide the display pictures that appear beside contacts in the contact list

1. On the Contact list screen, press the Menu key.
2. Click Options.
3. Change the Show Contact Pictures field to No.
4. Press the Menu key.
5. Click Save.

Rename a contact

1. On the contact list screen, highlight a contact.
2. Press the Menu key.
3. Click Edit Nickname.
4. Type a name.
5. Click OK.

Block a contact

If you block a contact, you appear as offline in that contact's contact list.

1. On the contact list screen, highlight a contact.
2. Press the Menu key.
3. Click Ignore.

To unblock a contact, highlight an ignored contact. Click Unignore.

Unignore a contact

1. On the contact list, in the Ignored list, click an ignored contact.
2. Click Unignore.

Delete a contact

1. On the contact list screen, highlight a contact.
2. Press the Menu key.
3. Click Remove.
4. Click Delete.

Note: Deleting a contact from your contact list does not remove you from that contact's contact list.

A contact no longer appears in my contact list

Try performing the following actions:

If you have set your collaboration client to hide offline contacts, organize offline contacts so that you can view offline contacts.
If you have collapsed the group that the contact is in, expand the group. On the Contact list screen, click the group.

Folders

Add a folder

1. On the Contact list screen, press the Menu key.
2. Click Add Folder.
3. Type a folder name.
4. Click OK.

Move a contact to a folder

1. On the contact list screen, highlight a contact.
2. Press the Menu key.
3. Click Move.
4. In the Select Folder drop-down list, click a folder.

Rename a folder

1. On the contact list screen, highlight a folder.
2. Press the Menu key.
3. Click Rename Folder.
4. Type a name for the folder.
5. Click OK.

Delete a folder

When you delete a folder, all of the contacts in the folder are deleted from your contact list.

1. On the Contact list screen, highlight a folder.
2. Press the Menu key.
3. Click Delete Folder.
4. Click Delete.

Organize offline contacts

1. On the Contact list screen, press the Menu key.
2. Click Options.

3. In the Show Offline Contacts drop-down list, click one of the following options:

4. To group offline contacts, click Folder.

5. To hide offline contacts, click No.
   To view offline contacts, click Yes.

6. Press the Menu key.

7. Click Save.

Conversations

Send a message

1. On the Contact list screen, click an online contact.
2. Type a message.
3. Press the Enter key.

Send a message to a user that is not in your contact list

1. On the Contact list screen, press the Menu key.
2. Click Send Message To....
3. Type a user name.
4. Click OK.

Open a conversation

Conversations appear in the Conversations folder and in the main message list on your BlackBerry® device.

On the Contact list screen, in the Conversations folder, click a contact.

Add an emoticon

1. When you are composing a message, press the Emoticon key.
2. Click an emoticon.

Switch conversations

1. During a conversation, press the Menu key.
2. Click Switch Conversation.
3. Click a contact.

Call or send an email message to a contact quickly during a conversation

To perform this task, the contact from your client must be associated with a contact in the main contact list on your BlackBerry® device.

During a conversation, perform any of the following actions:

• Press the Menu key. Click Call.
• Press the Menu key. Click Email .

Send a conversation as an email message

1. During a conversation, press the Menu key.

2. Click Email Conversation.

Copy a conversation

1. During a conversation, press the Menu key.
2. Click Copy Conversation.

Clear a conversation

1. During a conversation, press the Menu key.
2. Click Clear Conversation.

End a conversation

1. During a conversation, press the Menu key.
2. Click End Conversation.

Send a broadcast message

You can send a broadcast message to all contacts in a folder or to individual contacts. Recipients cannot reply to broadcast messages.

1. On the Contact list screen, press the Menu key.
2. Click Broadcast Message.
3. Complete the Announcement field.
4. If you have administrator permissions and want to send the broadcast message to all the users on the server, select the System message check box. Click OK.
5. Click Recipients.
6. In the Folder drop-down list, click a folder.

7. Perform one of the following actions:

8. To send the broadcast message to all of the contacts in the folder, select the Select All check box.

9. To send the broadcast message to individual contacts in the folder, select the check box beside the contacts.

10. Click OK.

11. Click OK.

Start a conference

1. During a conversation, press the Menu key.
2. Click Invite to Conference.
3. In the drop-down list, click a contact.
4. Type a message.
5. Click OK.

View a list of conference participants

1. During a conference, press the Menu key.
2. Click View Participants.

Leave a conference

1. During a conference, press the Menu key.
2. Click Leave Conference.

Stop grouping messages in conversations

In a conversation, by default, consecutive messages that you send or receive are grouped together.

1. On the Contact list screen, press the Menu key.
2. Click Options.
3. In the Group Messages in Conversation drop-down list, click No.
4. Press the Menu key.
5. Click Save.

I am not receiving notification for incoming messages

In the sounds application, try performing the following actions:

• Verify that the All Alerts Off sound profile is not selected.
• Verify that the Volume fields for the Enterprise Messenger New Message item are not set to Silent.
• Change the notification options for the Enterprise Messenger New Message item.

Text sometimes changes after I type it

If AutoText recognizes specific text, it is designed to replace the text that you type with the AutoText entry automatically.

• To view or change AutoText entries, during a conversation, press the Menu key. Click Edit AutoText.

For more information about AutoText, click Help on your BlackBerry® device.

Conversation history

View the conversation history for a contact

To perform this task, on the Options screen, the Save Message History field must be set to save conversations on your BlackBerry® device or on a media card.

1. On the Contact list screen, highlight a contact.
2. Press the Menu key.
3. Click View History.
4. Click a conversation history.

Delete a conversation history

1. On the Contact list screen, highlight a contact.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.

5. Perform one of the following actions:

6. To delete the conversation history for an individual contact, click Delete Contact's History.

7. To delete the conversation history for all contacts, click Delete Complete History.

Availability

About the availability status

Your availability status is made up of a status message and an availability indicator. You can create custom availability statuses by typing your own status message and choosing an availability indicator that reflects your status.

Change your availability status

1. On the Contact list screen, press the Menu key.
2. Click My Status.
3. Click an availability status.

Create a custom availability status

1. On the Contact list screen, press the Menu key.
2. Click My Status.

3. Perform one of the following actions:

4. To type a status message and use your current availability indicator, click Personal Message. Type a status message.

5. To type a status message and choose an availability indicator, click Custom Status. Type a status message. In the Show As dropdown list, click an availability option.

6. Click OK.

Delete your custom availability statuses

1. On the Contact list screen, press the Menu key.
2. Click My Status.
3. Click Clear All Custom Statuses.

Set your availability indicator to reflect your device status

To perform this task, your availability indicator must be set to Online.

You can set your availability indicator to change to Away when you do not use your BlackBerry® device for the duration of time that you set. When you use your device again, the availability indicator changes back to Online.

1. On the Contact list screen, press the Menu key.
2. Click Options.
3. Change the Show me as Away when idle for field to a duration of time.
4. Press the Menu key.
5. Click Save.

Hide the status messages that appear beside contacts in the contact list

1. On the Contact list screen, press the Menu key.
2. Click Options.
3. Change the Show Status Messages field to No.
4. Press the Menu key.
5. Click Save.

Receive notification when a contact becomes available

1. On the contact list screen, highlight an offline contact.
2. Press the Menu key.
3. Click Alert Me.
4. Click OK.

To stop receiving notifications, highlight a contact. Press the Menu key. Click Clear Alert.

About sound profiles

You can set notification options, such as vibrate or tone, for the client in the sounds application. The Enterprise Messenger Alert sound profile specifies how you are notified when a contact that you have set an availability alert for becomes available. The Enterprise Messenger New Message sound profile specifies how you are notified of incoming instant messages.

Change a sound profile

1. In the sounds application, perform one of the following actions:

2. To change the Normal sound profile, click Ringtones.

3. To change a custom sound profile, click Custom Profiles. Click a profile.

4. Click the application or item that you want to change.

5. Change the notification information.
6. Press the Menu key.
7. Click Save.

Legal notice

This guide describes tasks associated with a BlackBerry® device with a touch screen.

©2008 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.

Novell and GroupWise are trademarks of Novell, Inc. All other brands, product names, company names, trademarks, and service marks are the properties of their respective owners.

The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in the U.S. and in various countries around the world. Visit www.rim.com/patents for a list of RIM (as hereinafter defined) patents.

This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all.

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