EPTZ ZCam-G2 - Video Conferencing System PTZ Optics - Free user manual and instructions
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| Product Type | Video Conferencing System (ePTZ Camera) |
| Model | EPTZ ZCam-G2 |
| Brand | PTZ Optics |
| Image Sensor | 1/2.8-inch CMOS, 8 Megapixels |
| Resolution | Up to 4K (3840x2160) at 30fps |
| Lens | 12x optical zoom, f=4.4mm~52.8mm, F1.8~F2.6 |
| Field of View | 72° (Wide) ~ 6.5° (Tele) |
| Pan Range | ±170° |
| Tilt Range | -30° ~ +90° |
| Pan/Tilt Speed | Pan: 0.1°~120°/s, Tilt: 0.1°~80°/s |
| Video Interfaces | USB 3.0, HDMI 1.4b, 3G-SDI |
| Control Interface | RS-232, RS-485, IP (PoE+) |
| Audio | Built-in stereo microphone array |
| Power Supply | DC 12V (adapter included) or PoE+ (IEEE 802.3at) |
| Dimensions (WxDxH) | 220 x 150 x 180 mm |
| Weight | 2.5 kg |
| Mounting | Tabletop or tripod (1/4-20 thread) |
| Key Features | Auto framing, speaker tracking, remote management, 64 preset positions |
| Maintenance | Clean lens with soft microfiber cloth; avoid solvents |
| Safety | Keep away from water, heat, and direct sunlight |
| Spare Parts & Repairability | Contact PTZ Optics support for service |
| General Information | Designed for professional video conferencing in medium to large rooms |
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USER MANUAL EPTZ ZCam-G2 PTZ Optics
PTZOptics EPTZ ZCAM G2

User Manual
Model No: PTEPTZ-ZCAM-G2
V1.3
(English)
Preface
Thank you for purchasing a PTZOptics Camera. This manual introduces the function, installation and operation of the camera. Prior to installation and usage, please read the manual thoroughly.
Precautions
This product can only be used in the specified conditions in order to avoid any damage to the camera:
- Don't subject the camera to rain or moisture.
- Don't remove the cover. Removal of the cover may result in an electric shock, in addition to voiding the warranty. In case of abnormal operation, contact the manufacturer.
- Never operate outside of the specified operating temperature range, humidity, or with any other power supply than the one originally provided with the camera.
- Please use a soft dry cloth to clean the camera. If the camera is very dirty, clean it with diluted neutral detergent; do not use any type of solvents, which may damage the surface.
Note
This is an FCC Class A Digital device. As such, unintentional electromagnetic radiation may affect the image quality of TV in a home environment.
Warranty
PTZOptics includes a limited parts & labor warranty for all PTZOptics manufactured cameras. Warranty lengths are shown below. The warranty is valid only if PTZOptics receives proper notice of such defects during the warranty period. PTZOptics, at its option, will repair or replace products that prove to be defective. PTZOptics manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices.
| Serial Number | Warranty |
| I1E1231999 and before | 3 year warranty |
| I1F0101001 and after | 5 year warranty |

Table of Contents
Supplied Accessories.... 1
Notes.... 1
Features 2
Back of the Camera.... 3
Serial Communication Control.... 5
VISCA Command List.... 6
Menu Settings.... 7
Exposure 21
Color 21
Image 22
Noise Reduction 22
Setting 23
Information 23
Restore Default 23
Network Connection 24
Setting up a Network Video Stream 25
Additional Network Info. 27
Camera Web Interface 28
Live 28
Directional Arrows 28
Video....29
Image 30
Audio 30
System 30
Network 31
Information.... 33
Language 33
Network Camera Control Protocol.... 33
Photobooth Functionality.... 36
Maintenance and Troubleshooting.... 38
Supplied Accessories
When you unpack your camera, check that all the supplied accessories are included:
- Camera .... 1
- AC Power Adaptor...... 1
Installation and operation must be in accordance with national and local electric safety standards. Do not use any power supply other than the one originally supplied with this camera.
● Polarity of power supply
The power supply output for this product is 12VDC with a maximum current supply of 1A. Polarity of the power supply plug is critical and is as follows.

- Handling
■ Avoid any stress, vibration, or moisture during transportation, storage, installation and operation.
■ Do not expose the camera to any corrosive solid, liquid, or gas to avoid damage to the casing or components.
■ Never power camera on before installation is complete.
- Do not dismantle the camera
■ The manufacturer is not responsible for any unauthorized modification or dismantling.
Features
- Image Sensor
- Panasonic 1/2.5" inch HD CMOS Sensor
- Full 1920x1080p HD Resolutions up to 30 frames per second
- 2D & 3D noise reduction with our latest “low noise CMOS sensor”
○ 0.5 Lux @ F1.8 AGC ON
○ 104° Field of View
- Video Outputs
- Simultaneous IP & Dual 3G-SDI output capabilities
- Two (2) 3G-SDI High Definition Video Output up to 30 frames per second
- H.264, H.265 & MJPEG IP streaming output (dual stream) up to 30 frames per second
• Control of EPTZ and Settings
- PTZOptics VISCA over IP
o RS485 remote camera control interface - Web-based IP remote camera control
-
Button controls on back of camera
-
Hold left on Menu Navigation button for 5+ seconds to toggle Dynamic or Static IP addressing.
- Hold up on Menu Navigation button for 5+ seconds to Zoom In.
- Hold down on Menu navigation button for 5+ seconds to Zoom Out.
- Installation
- Standard 1/4-20 female thread for camera mounting (2 on top, 2 on bottom)
- Power over Ethernet – Supports PoE 802.3af*
- 12VDC 1A Power Supply Provided for non-PoE infrastructure
- Warranty
- 3-year warranty
*Note: For a high quality and reliable SDI signal we recommend utilizing the included PoE Splitter when power via PoE.
Product Specifications
| Model | PTEPTZ-ZCAM-G2 |
| Type | PTZOptics 3G-SDI HD 1080p Camera |
| Features | |
| Video System | 1080p-30/25, 720p-30/25 |
| Sensor | Panasonic 1/2.5", CMOS, Effective Pixels: 8.51M |
| Scanning Mode | Progressive |
| Lens | F=2.5mm, F1.8 - F2.8 |
| Minimal Illumination | 0.5 Lux (@F1.8, AGC ON) |
| Shutter | 1/30s - 1/10000s |
| White Balance | Auto, Indoor, Outdoor, One-Push, Manual, VAR |
| Backlight Compensation | Support |
| Digital Noise Reduction | 2D & 3D Digital Noise Reduction |
| Video S/N | ≥55dB |
| Horizontal Angle of View | 42° ~ 104° |
| Vertical Angle of View | 25° ~ 72° |
| Image Flip | Yes |
| Image Mirroring | Yes |
| Number of Presets | 255 |
| Preset Accuracy | 0.1° |
| Video coding standards | H.264, H.265, MJPEG |
| Video Freccze | Yes |
| Face Detection | Via Future Firmware Update |
| Input/Output | |
| HD Output | 2x SDI (3G-SDI), BNC female |
| 1x RJ45 IP 10/100 Ethernet Port | |
| Network Interface and Output | 1x RJ45: 10M/100M Adaptive Ethernet port |
| Audio Input | 1x 3 pin phoenix port audio interface, LINE IN (embedded on IP Stream only) (Unbalanced stereo) |
| Control Input / Output | 1x RS-485: 2pin phoenix port, Max Distance: 1200m, Protocols: VISCA/Pelco-D/Pelco-P |
| IP Video Features | |
| Video Compression | H.265 / H.264 / M-JPEG |
| Video Stream | Three (3) IP Video Output Streams Available |
| First Stream Resolution | 1920x1080, 1280x720, 1024x576, 960x540, 640x480, 640x360 |
| Second Stream Resolution | 3840x2160@15, 1920x1080, 1280x720, 1024x576, 720x576 (50Hz), 720x480 (60Hz), 720x408, 640x360, 480x270, 320x240, 320x180 |
| Third Stream Resolution | 1024x576, 960x540, 720x576 (50Hz), 720x480 (60Hz), 720x408, 640x360, 480x270, 320x240, |

Share Your Vision
| 320x180 | |
| Video Bit Rate | 32Kbps ~ 102400Kbps |
| Bit Rate Type | Variable Rate, Fixed Rate |
| Frame Rate | 50Hz: 1fps ~ 25fps, 60Hz: 1fps ~ 30fps |
| Audio Compression | AAC |
| Audio Bit Rate | 48Kbps, 64Kbps, 96Kbps, 128Kbps |
| Support Protocols | TCP/IP, HTTP, RTSP, RTMP, DHCP, Multicast, etc. |
| General Specifications | |
| Power Connector | JEITA type (DC IN 12V) or RJ45 via PoE 802.3af* |
| Input Voltage | 12VDC (10.8 - 13.0V DC) |
| Current Consumption | 0.3A (Max) |
| Operating Temperature | 14°F - 104°F [-10°C ~ 40°C] |
| Storage Temperature | -40°F - 140°F [-40°C ~ 60°C] |
| Power Consumption | 6W (Max) |
| MTBF | >30000h |
| Dimensions (w x h x d) in. | 2.8" x 2.4" x 5.6" (6.3" including SDI) |
| Dimensions (w x h x d) mm. | 72mm x 60mm x 143mm (162mm including SDI) |
| Weight | 1.1 lbs. [0.50 kg] |
| Boxed Weight | 2.0 lbs [0.90 kg] |
*Note: For a high quality and reliable SDI signal we recommend utilizing the included PoE Splitter when powering via PoE.
Back of the Camera

- DC12V Power Jack
- USB 2.0 connection (Future use)
- Phoenix Connector (RS485 & audio)
-
Menu Navigation Buttons
-
RJ45 Network Connection
- Power LED Indicator
- 3G-SDI Video Output 2 (EPTZ View)
- 3G-SDI Video Output 1 (Full View)
Note: For a high quality and reliable SDI signal we recommend utilizing the included PoE Splitter when powering via PoE.
Serial Communication Control
In default working mode, the camera is able to connect to a VISCA controller with an RS485 serial interface.
RS485 Communication Control
The camera can be controlled via RS485, Half-duplex mode, with support for VISCA, Pelco-D or Pelco-P protocol.
The parameters of RS485 are as follows:
Baud rate: 2400, 4800 or 9600 bps.
Start bit: 1 bit.
Data bit: 8 bits.
Stop bit: 1 bit.
Parity bit: none.
VISCA Command List
Part 1: Camera-Issued Messages
| ACK/Completion Message | |||
| Command | Function | Command Packet | Comments |
| ACK/Completion Messages | ACK | z0 4y FF(y: Socket No.) | Returned when the command is accepted. |
| Completion | z0 5y FF(y: Socket No.) | Returned when the command has been executed. | |
| Error Messages | |||
| Command | Function | Command Packet | Comments |
| Error Messages | Syntax Error | z0 60 02 FF | Returned when the command format is different or when a command with illegal command parameters is accepted. |
| Command Buffer Full | z0 60 03 FF | Indicates that two sockets are already being used (executing two commands) and the command could not be accepted when received. | |
| Command Canceled | z0 6y 04 FF(y: Socket No.) | Returned when a command which is being executed in a socket specified by the cancel command is canceled. The completion message for the command is not returned. | |
| No Socket | z0 6y 05 FF(y: Socket No.) | Returned when no command is executed in a socket specified by the cancel command, or when an invalid socket number is specified. | |
| Command Not Executable | z0 6y 41 FF(y: Execution command Socket No. Inquiry command: 0) | Returned when a command cannot be executed due to current conditions. For example, when commands controlling the focus manually are received during auto focus. | |
z = Camera Address + 8
Part 2: VISCA Command List
| Command | Function | Command Packet | Comments |
| CAM_Power | On | 8x 01 04 00 02 FF | Power ON/OFF |
| Off | 8x 01 04 00 03 FF | ||
| CAM_Zoom | Stop | 8x 01 04 07 00 FF | |
| Tele (Standard) | 8x 01 04 07 02 FF | ||
| Wide (Standard) | 8x 01 04 07 03 FF | ||
| Tele (Variable) | 8x 01 04 07 2p FF | p = 0(low) - 7(high) | |
| Wide (Variable) | 8x 01 04 07 3p FF | ||
| Direct | 8x 01 04 47 0p 0q 0r 0s FF | pqrs: Zoom Position | |
| CAM_Focus | Stop | 8x 01 04 08 00 FF | |
| Far (Standard) | 8x 01 04 08 02 FF | ||
| Near (Standard) | 8x 01 04 08 03 FF | ||
| Far (Variable) | 8x 01 04 08 2p FF | p = 0(low) - 7(high) | |
| Near (Variable) | 8x 01 04 08 3p FF | ||
| Direct | 8x 01 04 48 0p 0q 0r 0s FF | pqrs: Focus Position | |
| Auto Focus | 8x 01 04 38 02 FF | AF On/Off | |
| Manual Focus | 8x 01 04 38 03 FF | ||
| Auto/Manual | 8x 01 04 38 10 FF | ||
| Focus Lock | 8x 0a 04 68 02 FF | Prevents any other operation or command from adjusting the current focus state | |
| Focus Unlock | 8x 0a 04 68 03 FF | ||
| CAM_WB | Auto | 8x 01 04 35 00 FF | Normal Auto |
| Indoor mode | 8x 01 04 35 01 FF | Indoor mode | |
| Outdoor mode | 8x 01 04 35 02 FF | Outdoor mode | |
| OnePush mode | 8x 01 04 35 03 FF | One Push WB mode | |
| Manual | 8x 01 04 35 05 FF | Manual Control mode | |
| Color Temperature | 8x 01 04 35 20 FF | Color Temperature mode | |
| OnePush trigger | 8x 01 04 10 05 FF | One Push WB Trigger | |
| CAM_RGain | Reset | 8x 01 04 03 00 FF | Manual Control of R Gain |
| Up | 8x 01 04 03 02 FF | ||
| Down | 8x 01 04 03 03 FF | ||
| Direct | 8x 01 04 43 00 00 0p 0q FF | pq: R Gain | |
| CAM_Bgain | Reset | 8x 01 04 04 00 FF | Manual Control of B Gain |
| Up | 8x 01 04 04 02 FF | ||
| Down | 8x 01 04 04 03 FF | ||
| Direct | 8x 01 04 44 00 00 0p 0q FF | pq: B Gain | |
| CAM_ColorTemp | Reset | 8x 01 04 20 00 FF | Default ColorTemperature setting |
| Up | 8x 01 04 20 02 FF | ||
| Down | 8x 01 04 20 03 FF |
Share Your Vision
| Direct | 8x 01 04 20 0p 0q FF | pq: Color Temperature position 0x00: 2500K ~ 0x37: 8000K | |
| CAM_AE | Full Auto | 8x 01 04 39 00 FF | Automatic Exposure mode |
| Manual | 8x 01 04 39 03 FF | Manual Control mode | |
| Shutter priority | 8x 01 04 39 0A FF | Shutter Priority Automatic Exposure mode | |
| Iris priority | 8x 01 04 39 0B FF | Iris Priority Automatic Exposure mode | |
| Bright | 8x 01 04 39 0D FF | Bright Mode(Manual control) | |
| CAM_Iris | Reset | 8x 01 04 0B 00 FF | Iris Setting |
| Up | 8x 01 04 0B 02 FF | ||
| Down | 8x 01 04 0B 03 FF | ||
| Direct | 8x 01 04 4B 00 00 0p 0q FF | pq: Iris Position | |
| CAM_Shutter | Reset | 8x 01 04 0A 00 FF | Default Shutter setting |
| Up | 8x 01 04 0A 02 FF | ||
| Down | 8x 01 04 0A 03 FF | ||
| Direct | 8x 01 04 4A 00 00 0p 0q FF | pq: Shutter Position | |
| CAM_Bright | Reset | 8x 01 04 0D 00 FF | Bright Setting |
| Up | 8x 01 04 0D 02 FF | ||
| Down | 8x 01 04 0D 03 FF | ||
| Direct | 8x 01 04 0D 00 00 0p 0q FF | pq: Bright Position | |
| CAM_ExpComp | On | 8x 01 04 3E 02 FF | Exposure Compensation On/Off |
| Off | 8x 01 04 3E 03 FF | ||
| Reset | 8x 01 04 0E 00 FF | Exposure Compensation Amount Setting | |
| Up | 8x 01 04 0E 02 FF | ||
| Down | 8x 01 04 0E 03 FF | ||
| Direct | 8x 01 04 4E 00 00 0p 0q FF | pq: ExpComp Position | |
| CAM_BackLight | On | 8x 01 04 33 02 FF | Back Light Compensation On/Off |
| Off | 8x 01 04 33 03 FF | ||
| CAM_Flicker | - | 8x 01 04 23 0p FF | p: Flicker Settings (0: Off, 1: 50Hz, 2: 60Hz) |
| CAM_PictureEffect | Off | 8x 01 04 63 00 FF | Picture Effect Setting |
| B&W | 8x 01 04 63 04 FF | ||
| CAM_Memory | Reset | 8x 01 04 3F 00 pp FF | pp: Memory Number (=0 to 127) |
| Set | 8x 01 04 3F 01 pp FF | ||
| Recall | 8x 01 04 3F 02 pp FF | ||
| Preset Recall Speed | Preset Speed | 8x 01 06 01 p FF | p: speed grade, the values are (0x01~0x18) |
| CAM_LR_Reverse | On | 8x 01 04 61 02 FF | Image Flip Horizontal On/Off |
| Off | 8x 01 04 61 03 FF | ||
| CAM_PictureFlip | On | 8x 01 04 66 02 FF | Image Flip Vertical On/Off |
| Off | 8x 01 04 66 03 FF | ||
| CAM_ColorGain | Diret | 8x 01 04 49 00 00 00 0p FF | p: Color Gain setting 0h (60%) to Eh (200%) |
Share Your Vision
| Pan_tiltDrive | Up | 8x 01 06 01 VV WW 03 01 FF | VV: Pan speed 0x01 (low speed) to 0x18 (high speed)WW: Tilt speed 0x01 (low speed) to 0x14 (high speed)YYYY: Pan PositionZZZZ: Tilt Position |
| Down | 8x 01 06 01 VV WW 03 02 FF | ||
| Left | 8x 01 06 01 VV WW 01 03 FF | ||
| Right | 8x 01 06 01 VV WW 02 03 FF | ||
| Upleft | 8x 01 06 01 VV WW 01 01 FF | ||
| Upright | 8x 01 06 01 VV WW 02 01 FF | ||
| DownLeft | 8x 01 06 01 VV WW 01 02 FF | ||
| DownRight | 8x 01 06 01 VV WW 02 02 FF | ||
| Stop | 8x 01 06 01 VV WW 03 03 FF | ||
| AbsolutePosition | 8x 01 06 02 VV WW0Y 0Y 0Y 0Y 0Z 0Z 0Z FF | ||
| RelativePosition | 8x 01 06 03 VV WW0Y 0Y 0Y 0Y 0Z 0Z 0Z FF | ||
| Home | 8x 01 06 04 FF | ||
| Reset | 8x 01 06 05 FF | ||
| Pan_tiltLimitSet | LimitSet | 8x 01 06 07 00 0W0Y 0Y 0Y 0Y 0Z 0Z 0Z FF | W: 1 UpRight 0: DownLeftYYYY: Pan Limit PositionZZZZ: Tilt Position |
| LimitClear | 8x 01 06 07 01 0W07 0F 0F 0F 07 0F 0F 0F FF | ||
| CAM_Brightness | Direct | 8x 01 04 A1 00 00 0p 0q FF | pq: Brightness Position |
| CAM_Contrast | Direct | 8x 01 04 A2 00 00 0p 0q FF | pq: Contrast Position |
| CAM_Flip | Off | 8x 01 04 A4 00 FF | Single Command For Video Flip |
| Flip-H | 8x 01 04 A4 01 FF | ||
| Flip-V | 8x 01 04 A4 02 FF | ||
| Flip-HV | 8x 01 04 A4 03 FF | ||
| CAM_SettingSave | Save | 8x 01 04 A5 10 FF | Save Current Setting |
| CAM_AWBSensitivity | High | 8x 01 04 A9 00 FF | High |
| Normal | 8x 01 04 A9 01 FF | Normal | |
| Low | 8x 01 04 A9 02 FF | Low | |
| CAM_AFZone | Top | 8x 01 04 AA 00 FF | AF Zone weight select |
| Center | 8x 01 04 AA 01 FF | ||
| Bottom | 8x 01 04 AA 02 FF | ||
| CAM_ColorHue | Direct | 8x 01 04 4F 00 00 00 0p FF | p: Color Hue 0h (-14 degrees) to Eh (+14 degrees) |
| OSD_Control | Open / Close | 8x 01 04 3F 02 5F FF | |
| Navigate Up | 8x 01 06 01 0E 0E 03 01 FF | ||
| Navigate Down | 8x 01 06 01 0E 0E 03 02 FF | ||
| Navigate Left | 8x 01 06 01 0E 0E 01 03 FF | ||
| Navigate Right | 8x 01 06 01 0E 0E 02 03 FF | ||
| Enter | 8x 01 06 06 05 FF | ||
| Return | 8x 01 06 06 04 FF |
Share Your Vision
| CAM_NDIMode | High | 8x 0B 01 01 FF | |
| Medium | 8x 0B 01 02 FF | ||
| Low | 8x 0B 01 03 FF | ||
| Off | 8x 0B 01 04 FF | ||
| CAM_MulticastMode | Multicast Mode | 8x 0B 01 23 0p FF | p=1: On, p=2: Off |
| CAM_PTZMotionSync | PTZ Motion Sync On | 8x 0A 11 13 02 FF | |
| PTZ Motion Sync Off | 8x 0A 11 13 03 FF | ||
| MS Lower Speed Limit | 8x 0A 11 14 pq FF | pq: speed stage | |
| CAM_UACStatus | Toggle USB Audio | 8x 2A 02 A0 04 0p FF | p=2: On, p=3: Off |
Part 3: VISCA Query Command List
| Inquiry Command List | |||
| Command | Command packed | Inquiry Packet | Comments |
| CAM_PowerInq | 8x 09 04 00 FF | y0 50 02 FF | On |
| y0 50 03 FF | Off (Standby) | ||
| y0 50 04 FF | Internal power circuit error | ||
| CAM_ZoomPosInq | 8x 09 04 47 FF | y0 50 0p 0q 0r 0s FF | pqrs: Zoom Position |
| CAM_FocusAFMode Inq | 8x 09 04 38 FF | y0 50 02 FF | Auto Focus |
| y0 50 03 FF | Manual Focus | ||
| CAM_FocusPosInq | 8x 09 04 48 FF | y0 50 0p 0q 0r 0s FF | pqrs: Focus Position |
| CAM_WBModeInq | 8x 09 04 35 FF | y0 50 00 FF | Auto |
| y0 50 01 FF | Indoor mode | ||
| y0 50 02 FF | Outdoor mode | ||
| y0 50 03 FF | OncPush mode | ||
| y0 50 05 FF | Manual | ||
| y0 50 20 FF | ColorTemperature Mode | ||
| CAM_RGainInq | 8x 09 04 43 FF | y0 50 00 00 0p 0q FF | pq: R Gain |
| CAM_BGainInq | 8x 09 04 44 FF | y0 50 00 00 0p 0q FF | pq: B Gain |
| CAM_AEModeInq | 8x 09 04 39 FF | y0 50 00 FF | Full Auto |
| y0 50 03 FF | Manual | ||
| y0 50 0A FF | Shutter priority | ||
| y0 50 0B FF | Iris priority | ||
| y0 50 0D FF | Bright | ||
| CAM_ShutterPosInq | 8x 09 04 4A FF | y0 50 00 00 0p 0q FF | pq: Shutter Position |
| CAM_IrisPosInq | 8x 09 04 4B FF | y0 50 00 00 0p 0q FF | pq: Iris Position |
| CAM_BrightPosInq | 8x 09 04 4D FF | y0 50 00 00 0p 0q FF | pq: Bright Position |
| CAM_ExpCompModeInq | 8x 09 04 3E FF | y0 50 02 FF | On |
| y0 50 03 FF | Off | ||
Share Your Vision
| CAM_ExpCompPosInq | 8x 09 04 4E FF | y0 50 00 00 0p 0q FF | pq: ExpComp Position |
| CAM_BacklightModeInq | 8x 09 04 33 FF | y0 50 02 FF | On |
| y0 50 03 FF | Off | ||
| CAM_Nosise2DModeInq | 8x 09 04 50 FF | y0 50 02 FF | Auto Noise 2D |
| y0 50 03 FF | Manual Noise 3D | ||
| CAM_Nosise2DLevel | 8x 09 04 53 FF | y0 50 0p FF | Noise Reduction (2D) p: 0 to 5 |
| CAM_Noise3DLevel | 8x 09 04 54 FF | y0 50 0p FF | Noise Reduction (3D) p: 0 to 8 |
| CAM_FlickerModeInq | 8x 09 04 55 FF | y0 50 0p FF | p: Flicker Settings(0: OFF, 1: 50Hz, 2: 60Hz) |
| CAM_ApertureModeInq (Sharpness) | 8x 09 04 05 FF | y0 50 02 FF | Auto Sharpness |
| y0 50 03 FF | Manual Sharpness | ||
| CAM_ApertureInq (Sharpness) | 8x 09 04 42 FF | y0 50 00 00 0p 0q FF | pq: Aperture Gain |
| SYS_McnuModeInq | 8x 09 06 06 FF | y0 50 02 FF | On |
| y0 50 03 FF | Off | ||
| CAM_PictureEffectModeInq | 8x 09 04 63 FF | y0 50 02 FF | Off |
| y0 50 04 FF | B&W | ||
| CAM_LR_ReverseInq | 8x 09 04 61 FF | y0 50 02 FF | On |
| y0 50 03 FF | Off | ||
| CAM_PictureFlipInq | 8x 09 04 66 FF | y0 50 02 FF | On |
| y0 50 03 FF | Off | ||
| CAM_ColorGainInq | 8x 09 04 49 FF | y0 50 00 00 00 0p FF | p: Color Gain setting 0h (60%) to Eh (200%) |
| Pan-tiltPosInq | 8x 09 06 12 FF | y0 50 0w 0w 0w 0w0z 0z 0z 0z FF | www: Pan Positionzzzz: Tilt Position |
| CAM_GainLimitInq | 8x 09 04 2C FF | y0 50 0q FF | p: Gain Limit |
| CAM_AFSensitivityInq | 8x 09 04 58 FF | y0 50 01 FF | High |
| y0 50 02 FF | Normal | ||
| y0 50 03 FF | Low | ||
| CAM_BrightnessInq | 8x 09 04 A1 FF | y0 50 00 00 0p 0q FF | pq: Brightness Position |
| CAM_ContrastInq | 8x 09 04 A2 FF | y0 50 00 00 0p 0q FF | pq: Contrast Position |
| CAM_FlipInq | 8x 09 04 A4 FF | y0 50 00 FF | Off |
| y0 50 01 FF | Flip-H | ||
| y0 50 02 FF | Flip-V | ||
| y0 50 03 FF | Flip-HV | ||
| CAM_AFZone | 8x 09 04 AA FF | y0 50 00 FF | Top |
| y0 50 01 FF | Center | ||
| y0 50 02 FF | Bottom |
Share Your Vision
| CAM_ColorHucInq | 8x 09 04 4F FF | y0 50 00 00 00 0p FF | p: Color Hue setting 0h (-14 degrees) to Eh (+14 degrees |
| CAM_AWBSensitivityInq | 8x 09 04 A9 FF | y0 50 00 FF | High |
| y0 50 01 FF | Normal | ||
| y0 50 02 FF | Low | ||
| CAM_UACInq | 8x 2A 02 A0 04 FF | y0 50 02 FF | On |
| y0 50 03 FF | Off |
| Block Inquiry Command List | |||
| Command | Command packed | Inquiry Packet | Comments |
| CAM_LensBlockInq | 8x 09 7E 7E 00 FF | y0 50 0u 0u 0u 0u 00 00 0v 0v0v 0v 00 0w 00 FF | uuuu: Zoom Positionvvvv: Focus Positionw.bit0: Focus Mode 1: Auto 0: Manual |
| CAM_CameraBlockInq | 8x 09 7E 7E 01 FF | y0 50 0p 0p 0q 0q 0r 0s tt 0u vvww 00 xx 0z FF | pp: R_Gainqq: B_Gainr: WB Modes: Aperturett: AE Modeu.bit2: Back Lightu.bit1: Exposure Comp.vv: Shutter Positionww: Iris Positionxx: Bright Positionz: Exposure Comp. Position |
| CAM_OtherBlockInq | 8x 09 7E 7E 02 FF | y0 50 0p 0q 00 0r 00 00 00 0000 00 00 00 00 FF | p.bit0: Power 1:On, 0:Offq.bit2: LR Reverse 1:On, 0:Offr.bit3~0: Picture Effect Mode |
| CAM_EnlargementBlockInq | 8x 09 7E 7E 03 FF | y0 50 00 00 00 00 00 00 00 0p0q rr 0s 0t 0u FF | p: AF sensitivityq.bit0: Picture flip(1:On, 0:Off)rr.bit6~3: Color Gain(0h(60%) to Eh(200%))s: Flip(0: Off, 1:Flip-H, 2:Flip-V, 3:Flip-HV)t.bit2~0: NR2D Levelu: Gain Limit |
Note: The [x] in the above table is the camera address, [y] = [x + 8].
Part 4: VISCA over IP Command List
| Command | Function | Command Packet | Comments |
| CAM_Power | On | 81 01 04 00 02 FF | Power ON/OFF |
| Off | 81 01 04 00 03 FF | ||
| CAM_Zoom | Stop | 81 01 04 07 00 FF | |
| Tele (Standard) | 81 01 04 07 02 FF | ||
| Wide (Standard) | 81 01 04 07 03 FF | ||
| Tele (Variable) | 81 01 04 07 2p FF | p = 0(low) - 7(high) | |
| Wide (Variable) | 81 01 04 07 3p FF | ||
| Direct | 81 01 04 47 0p 0q 0r 0s FF | pqrs: Zoom Position | |
| CAM_Focus | Stop | 81 01 04 08 00 FF | |
| Far (Standard) | 81 01 04 08 02 FF | ||
| Near (Standard) | 81 01 04 08 03 FF | ||
| Far (Variable) | 81 01 04 08 2p FF | p = 0(low) - 7(high) | |
| Near (Variable) | 81 01 04 08 3p FF | ||
| Direct | 81 01 04 48 0p 0q 0r 0s FF | pqrs: Focus Position | |
| Auto Focus | 81 01 04 38 02 FF | AF On/Off | |
| Manual Focus | 81 01 04 38 03 FF | ||
| Auto/Manual | 81 01 04 38 10 FF | ||
| Focus Lock | 81 0a 04 68 02 FF | Prevents any other operation or command from adjusting the current focus state | |
| Focus Unlock | 81 0a 04 68 03 FF | ||
| CAM_WB | Auto | 81 01 04 35 00 FF | Normal Auto |
| Indoor mode | 81 01 04 35 01 FF | Indoor mode | |
| Outdoor mode | 81 01 04 35 02 FF | Outdoor mode | |
| OnePush mode | 81 01 04 35 03 FF | One Push WB mode | |
| Manual | 81 01 04 35 05 FF | Manual Control mode | |
| Color Temperature | 81 01 04 35 20 FF | Color Temperature mode | |
| OnePush trigger | 81 01 04 10 05 FF | One Push WB Trigger | |
| CAM_RGain | Reset | 81 01 04 03 00 FF | Manual Control of R Gain |
| Up | 81 01 04 03 02 FF | ||
| Down | 81 01 04 03 03 FF | ||
| Direct | 81 01 04 43 00 00 0p 0q FF | pq: R Gain | |
| CAM_Bgain | Reset | 81 01 04 04 00 FF | Manual Control of B Gain |
| Up | 81 01 04 04 02 FF | ||
| Down | 81 01 04 04 03 FF | ||
| Direct | 81 01 04 44 00 00 0p 0q FF | pq: B Gain | |
| CAM_ColorTemp | Reset | 81 01 04 20 00 FF | Default ColorTemperature setting |
| Up | 81 01 04 20 02 FF | ||
| Down | 81 01 04 20 03 FF |
Share Your Vision
| Direct | 81 01 04 20 0p 0q FF | pq: Color Temperature position 0x00: 2500K ~ 0x37: 8000K | |
| CAM_AE | Full Auto | 81 01 04 39 00 FF | Automatic Exposure mode |
| Manual | 81 01 04 39 03 FF | Manual Control mode | |
| Shutter priority | 81 01 04 39 0A FF | Shutter Priority Automatic Exposure mode | |
| Iris priority | 81 01 04 39 0B FF | Iris Priority Automatic Exposure mode | |
| Bright | 81 01 04 39 0D FF | Bright Mode(Manual control) | |
| CAM_Iris | Reset | 81 01 04 0B 00 FF | Iris Setting |
| Up | 81 01 04 0B 02 FF | ||
| Down | 81 01 04 0B 03 FF | ||
| Direct | 81 01 04 4B 00 00 0p 0q FF | pq: Iris Position | |
| CAM_Shutter | Reset | 81 01 04 0A 00 FF | Default Shutter setting |
| Up | 81 01 04 0A 02 FF | ||
| Down | 81 01 04 0A 03 FF | ||
| Direct | 81 01 04 4A 00 00 0p 0q FF | pq: Shutter Position | |
| CAM_Bright | Reset | 81 01 04 0D 00 FF | Bright Setting |
| Up | 81 01 04 0D 02 FF | ||
| Down | 81 01 04 0D 03 FF | ||
| Direct | 81 01 04 0D 00 00 0p 0q FF | pq: Bright Position | |
| CAM_ExpComp | On | 81 01 04 3E 02 FF | Exposure Compensation On/Off |
| Off | 81 01 04 3E 03 FF | ||
| Reset | 81 01 04 0E 00 FF | Exposure Compensation Amount Setting | |
| Up | 81 01 04 0E 02 FF | ||
| Down | 81 01 04 0E 03 FF | ||
| Direct | 81 01 04 4E 00 00 0p 0q FF | pq: ExpComp Position | |
| CAM_BackLight | On | 81 01 04 33 02 FF | Back Light Compensation On/Off |
| Off | 81 01 04 33 03 FF | ||
| CAM_Flicker | - | 81 01 04 23 0p FF | p: Flicker Settings (0: Off, 1: 50Hz, 2: 60Hz) |
| CAM_PictureEffect | Off | 81 01 04 63 00 FF | Picture Effect Setting |
| B&W | 81 01 04 63 04 FF | ||
| CAM_Memory | Reset | 81 01 04 3F 00 pp FF | pp: Memory Number (=0 to 127) |
| Set | 81 01 04 3F 01 pp FF | ||
| Recall | 81 01 04 3F 02 pp FF | ||
| Preset Recall Speed | Preset Speed | 81 01 06 01 p FF | p: speed grade, the values are (0x01~0x18) |
| CAM_LR_Reverse | On | 81 01 04 61 02 FF | Image Flip Horizontal On/Off |
| Off | 81 01 04 61 03 FF | ||
| CAM_PictureFlip | On | 81 01 04 66 02 FF | Image Flip Vertical On/Off |
| Off | 81 01 04 66 03 FF | ||
| CAM_ColorGain | Diret | 81 01 04 49 00 00 00 0p FF | p: Color Gain setting 0h (60%) to Eh (200%) |
Share Your Vision
| Pan_tiltDrive | Up | 81 01 06 01 VV WW 03 01 FF | VV: Pan speed 0x01 (low speed) to 0x18 (high speed)WW: Tilt speed 0x01 (low speed) to 0x14 (high speed)YYYY: Pan PositionZZZZ: Tilt Position |
| Down | 81 01 06 01 VV WW 03 02 FF | ||
| Left | 81 01 06 01 VV WW 01 03 FF | ||
| Right | 81 01 06 01 VV WW 02 03 FF | ||
| Upleft | 81 01 06 01 VV WW 01 01 FF | ||
| Upright | 81 01 06 01 VV WW 02 01 FF | ||
| DownLeft | 81 01 06 01 VV WW 01 02 FF | ||
| DownRight | 81 01 06 01 VV WW 02 02 FF | ||
| Stop | 81 01 06 01 VV WW 03 03 FF | ||
| AbsolutePosition | 81 01 06 02 VV WW0Y 0Y 0Y 0Y 0Z 0Z 0Z FF | ||
| RelativePosition | 81 01 06 03 VV WW0Y 0Y 0Y 0Y 0Z 0Z 0Z FF | ||
| Home | 81 01 06 04 FF | ||
| Reset | 81 01 06 05 FF | ||
| Pan_tiltLimitSet | LimitSet | 81 01 06 07 00 0W0Y 0Y 0Y 0Y 0Z 0Z 0Z FF | W: 1 UpRight 0: DownLeftYYYY: Pan Limit PositionZZZZ: Tilt Position |
| LimitClear | 81 01 06 07 01 0W07 0F 0F 0F 07 0F 0F 0F FF | ||
| CAM_Brightness | Direct | 81 01 04 A1 00 00 0p 0q FF | pq: Brightness Position |
| CAM_Contrast | Direct | 81 01 04 A2 00 00 0p 0q FF | pq: Contrast Position |
| CAM_Flip | Off | 81 01 04 A4 00 FF | Single Command For Video Flip |
| Flip-H | 81 01 04 A4 01 FF | ||
| Flip-V | 81 01 04 A4 02 FF | ||
| Flip-HV | 81 01 04 A4 03 FF | ||
| CAM_SettingSave | Save | 81 01 04 A5 10 FF | Save Current Setting |
| CAM_AWBSensitivity | High | 81 01 04 A9 00 FF | High |
| Normal | 81 01 04 A9 01 FF | Normal | |
| Low | 81 01 04 A9 02 FF | Low | |
| CAM_AFZone | Top | 81 01 04 AA 00 FF | AF Zone weight select |
| Center | 81 01 04 AA 01 FF | ||
| Bottom | 81 01 04 AA 02 FF | ||
| CAM_ColorHue | Direct | 81 01 04 4F 00 00 00 0p FF | p: Color Hue 0h (-14 degrees) to Eh (+14 degrees) |
| OSD_Control | Open / Close | 81 01 04 3F 02 5F FF | |
| Navigate Up | 81 01 06 01 0E 0E 03 01 FF | ||
| Navigate Down | 81 01 06 01 0E 0E 03 02 FF | ||
| Navigate Left | 81 01 06 01 0E 0E 01 03 FF | ||
| Navigate Right | 81 01 06 01 0E 0E 02 03 FF | ||
| Enter | 81 01 06 06 05 FF | ||
| Return | 81 01 06 06 04 FF |
Share Your Vision
| CAM_NDIMode | High | 81 0B 01 01 FF | |
| Medium | 81 0B 01 02 FF | ||
| Low | 81 0B 01 03 FF | ||
| Off | 81 0B 01 04 FF | ||
| CAM_MulticastMode | Multicast Mode | 81 0B 01 23 0p FF | p=1: On, p=2: Off |
| CAM_PTZMotionSync | PTZ Motion Sync On | 81 0A 11 13 02 FF | |
| PTZ Motion Sync Off | 81 0A 11 13 03 FF | ||
| MS Lower Speed Limit | 81 0A 11 14 pq FF | pq: speed stage | |
| CAM_UACStatus | Toggle USB Audio | 81 2A 02 A0 04 0p FF | p=2: On, p=3: Off |
Part 5: VISCA over IP Query Command List
| Inquiry Command List | |||
| Command | Command packed | Inquiry Packet | Comments |
| CAM_PowerInq | 81 09 04 00 FF | 90 50 02 FF | On |
| 90 50 03 FF | Off (Standby) | ||
| 90 50 04 FF | Internal power circuit error | ||
| CAM_ZoomPosInq | 81 09 04 47 FF | 90 50 0p 0q 0r 0s FF | pqrs: Zoom Position |
| CAM_FocusAFMode Inq | 81 09 04 38 FF | 90 50 02 FF | Auto Focus |
| 90 50 03 FF | Manual Focus | ||
| CAM_FocusPosInq | 81 09 04 48 FF | 90 50 0p 0q 0r 0s FF | pqrs: Focus Position |
| CAM_WBModeInq | 81 09 04 35 FF | 90 50 00 FF | Auto |
| 90 50 01 FF | Indoor mode | ||
| 90 50 02 FF | Outdoor mode | ||
| 90 50 03 FF | OncPush mode | ||
| 90 50 05 FF | Manual | ||
| 90 50 20 FF | ColorTemperature Mode | ||
| CAM_RGainInq | 81 09 04 43 FF | 90 50 00 00 0p 0q FF | pq: R Gain |
| CAM_BGainInq | 81 09 04 44 FF | 90 50 00 00 0p 0q FF | pq: B Gain |
| CAM_AEModeInq | 81 09 04 39 FF | 90 50 00 FF | Full Auto |
| 90 50 03 FF | Manual | ||
| 90 50 0A FF | Shutter priority | ||
| 90 50 0B FF | Iris priority | ||
| 90 50 0D FF | Bright | ||
| CAM_ShutterPosInq | 81 09 04 4A FF | 90 50 00 00 0p 0q FF | pq: Shutter Position |
| CAM_IrisPosInq | 81 09 04 4B FF | 90 50 00 00 0p 0q FF | pq: Iris Position |
| CAM_BrightPosInq | 81 09 04 4D FF | 90 50 00 00 0p 0q FF | pq: Bright Position |
| CAM_ExpCompModeInq | 81 09 04 3E FF | 90 50 02 FF | On |
| 90 50 03 FF | Off | ||
Share Your Vision
| CAM_ExpCompPosInq | 81 09 04 4E FF | 90 50 00 00 0p 0q FF | pq: ExpComp Position |
| CAM_BacklightModeInq | 81 09 04 33 FF | 90 50 02 FF | On |
| 90 50 03 FF | Off | ||
| CAM_Nosise2DModeInq | 81 09 04 50 FF | 90 50 02 FF | Auto Noise 2D |
| 90 50 03 FF | Manual Noise 3D | ||
| CAM_Nosise2DLevel | 81 09 04 53 FF | 90 50 0p FF | Noise Reduction (2D) p: 0 to 5 |
| CAM_Noise3DLevel | 81 09 04 54 FF | 90 50 0p FF | Noise Reduction (3D) p: 0 to 8 |
| CAM_FlickerModeInq | 81 09 04 55 FF | 90 50 0p FF | p: Flicker Settings(0: OFF, 1: 50Hz, 2: 60Hz) |
| CAM_ApertureModeInq (Sharpness) | 81 09 04 05 FF | 90 50 02 FF | Auto Sharpness |
| 90 50 03 FF | Manual Sharpness | ||
| CAM_ApertureInq (Sharpness) | 81 09 04 42 FF | 90 50 00 00 0p 0q FF | pq: Aperture Gain |
| SYS_McnuModeInq | 81 09 06 06 FF | 90 50 02 FF | On |
| 90 50 03 FF | Off | ||
| CAM_PictureEffectModeInq | 81 09 04 63 FF | 90 50 02 FF | Off |
| 90 50 04 FF | B&W | ||
| CAM_LR_ReverseInq | 81 09 04 61 FF | 90 50 02 FF | On |
| 90 50 03 FF | Off | ||
| CAM_PictureFlipInq | 81 09 04 66 FF | 90 50 02 FF | On |
| 90 50 03 FF | Off | ||
| CAM_ColorGainInq | 81 09 04 49 FF | 90 50 00 00 00 0p FF | p: Color Gain setting 0h (60%) to Eh (200%) |
| Pan-tiltPosInq | 81 09 06 12 FF | 90 50 0w 0w 0w 0w0z 0z 0z 0z FF | www: Pan Positionzzzz: Tilt Position |
| CAM_GainLimitInq | 81 09 04 2C FF | 90 50 0q FF | p: Gain Limit |
| CAM_AFSensitivityInq | 81 09 04 58 FF | 90 50 01 FF | High |
| 90 50 02 FF | Normal | ||
| 90 50 03 FF | Low | ||
| CAM_BrightnessInq | 81 09 04 A1 FF | 90 50 00 00 0p 0q FF | pq: Brightness Position |
| CAM_ContrastInq | 81 09 04 A2 FF | 90 50 00 00 0p 0q FF | pq: Contrast Position |
| CAM_FlipInq | 81 09 04 A4 FF | 90 50 00 FF | Off |
| 90 50 01 FF | Flip-H | ||
| 90 50 02 FF | Flip-V | ||
| 90 50 03 FF | Flip-HV | ||
| CAM_AFZone | 81 09 04 AA FF | 90 50 00 FF | Top |
| 90 50 01 FF | Center | ||
| 90 50 02 FF | Bottom |
Share Your Vision
| CAM_ColorHucInq | 81 09 04 4F FF | 90 50 00 00 00 0p FF | p: Color Hue setting 0h (-14 degrees) to Eh (+14 degrees |
| CAM_AWBSensitivityInq | 81 09 04 A9 FF | 90 50 00 FF | High |
| 90 50 01 FF | Normal | ||
| 90 50 02 FF | Low | ||
| CAM_UACInq | 81 2A 02 A0 04 FF | 90 50 02 FF | On |
| 90 50 03 FF | Off |
Part 6: Pelco-D Protocol Command List
| Function | Byte1 | Byte2 | Byte3 | Byte4 | Byte5 | Byte6 | Byte7 |
| Up | 0xFF | Address | 0x00 | 0x08 | Pan Speed | Tilt Speed | SUM |
| Down | 0xFF | Address | 0x00 | 0x10 | Pan Speed | Tilt Speed | SUM |
| Left | 0xFF | Address | 0x00 | 0x04 | Pan Speed | Tilt Speed | SUM |
| Right | 0xFF | Address | 0x00 | 0x02 | Pan Speed | Tilt Speed | SUM |
| Zoom In | 0xFF | Address | 0x00 | 0x20 | 0x00 | 0x00 | SUM |
| Zoom Out | 0xFF | Address | 0x00 | 0x40 | 0x00 | 0x00 | SUM |
| Focus Far | 0xFF | Address | 0x00 | 0x80 | 0x00 | 0x00 | SUM |
| Focus Near | 0xFF | Address | 0x01 | 0x00 | 0x00 | 0x00 | SUM |
| Set Preset | 0xFF | Address | 0x00 | 0x03 | 0x00 | Preset ID | SUM |
| Clear Preset | 0xFF | Address | 0x00 | 0x05 | 0x00 | Preset ID | SUM |
| Call Preset | 0xFF | Address | 0x00 | 0x07 | 0x00 | Preset ID | SUM |
| Auto Focus | 0xFF | Address | 0x00 | 0x2B | 0x00 | 0x01 | SUM |
| Manual Focus | 0xFF | Address | 0x00 | 0x2B | 0x00 | 0x02 | SUM |
| Query Pan Position | 0xFF | Address | 0x00 | 0x51 | 0x00 | 0x00 | SUM |
| Query Pan Position Response | 0xFF | Address | 0x00 | 0x59 | Value High Byte | Value Low Byte | SUM |
| Query Tilt Position | 0xFF | Address | 0x00 | 0x53 | 0x00 | 0x00 | SUM |
| Query Tilt Position Response | 0xFF | Address | 0x00 | 0x5B | Value High Byte | Value Low Byte | SUM |
| Query Zoom Position | 0xFF | Address | 0x00 | 0x55 | 0x00 | 0x00 | SUM |
| Query Zoom Position Response | 0xFF | Address | 0x00 | 0x5D | Value High Byte | Value Low Byte | SUM |
Part 7: Pelco-P Protocol Command List
| Function | Byte1 | Byte2 | Byte3 | Byte4 | Byte5 | Byte6 | Byte7 | Byte8 |
| Up | 0xA0 | Address | 0x00 | 0x08 | Pan Speed | Tilt Speed | 0xAF | XOR |
| Down | 0xA0 | Address | 0x00 | 0x10 | Pan Speed | Tilt Speed | 0xAF | XOR |
| Left | 0xA0 | Address | 0x00 | 0x04 | Pan Speed | Tilt Speed | 0xAF | XOR |
| Right | 0xA0 | Address | 0x00 | 0x02 | Pan Speed | Tilt Speed | 0xAF | XOR |
| Zoom In | 0xA0 | Address | 0x00 | 0x20 | 0x00 | 0x00 | 0xAF | XOR |
| Zoom Out | 0xA0 | Address | 0x00 | 0x40 | 0x00 | 0x00 | 0xAF | XOR |
| Focus Far | 0xA0 | Address | 0x00 | 0x80 | 0x00 | 0x00 | 0xAF | XOR |
| Focus Near | 0xA0 | Address | 0x01 | 0x00 | 0x00 | 0x00 | 0xAF | XOR |
| Set Preset | 0xA0 | Address | 0x00 | 0x03 | 0x00 | Preset ID | 0xAF | XOR |
| Clear Preset | 0xA0 | Address | 0x00 | 0x05 | 0x00 | Preset ID | 0xAF | XOR |
| Call Preset | 0xA0 | Address | 0x00 | 0x07 | 0x00 | Preset ID | 0xAF | XOR |
| Auto Focus | 0xA0 | Address | 0x00 | 0x2B | 0x00 | 0x01 | 0xAF | XOR |
| Manual Focus | 0xA0 | Address | 0x00 | 0x2B | 0x00 | 0x02 | 0xAF | XOR |
| Query Pan Position | 0xA0 | Address | 0x00 | 0x51 | 0x00 | 0x00 | 0xAF | XOR |
| Query Pan Position Response | 0xA0 | Address | 0x00 | 0x59 | Value High Byte | Value Low Byte | 0xAF | XOR |
| Query Tilt Position | 0xA0 | Address | 0x00 | 0x53 | 0x00 | 0x00 | 0xAF | XOR |
| Query Tilt Position Response | 0xA0 | Address | 0x00 | 0x5B | Value High Byte | Value Low Byte | 0xAF | XOR |
| Query Zoom Position | 0xA0 | Address | 0x00 | 0x55 | 0x00 | 0x00 | 0xAF | XOR |
| Query Zoom Position Response | 0xA0 | Address | 0x00 | 0x5D | Value High Byte | Value Low Byte | 0xAF | XOR |
Menu Settings
1. MENU
Press [MENU] button to display the On Screen Display Menu on the normal screen, using arrow button to move the cursor to the item to be set. Press the [HOME] button to enter the corresponding sub-menu.
MENU
▶ Exposure
Color
Image
Noise Reduction
Setting
Information
Restore Default
[Home] Enter
[Menu] Exit
2. EXPOSURE
Move the main menu cursor to [EXPOSURE], and press the [HOME] key to enter the exposure page, as shown in the following figure.
EXPOSURE
▶ Mode Auto
ExpCompMode Off
Gain Limit 6
Meter Average
Backlight Off
DRC Strength 2
Anti-Flicker 60Hz
▲▼ Select Item
Change Value
[Menu] Back
Exposure Mode: Modes include: Full Auto, Manual, Shutter Priority, Bright
ExpCompMode: Exposure compensation mode, optional items: On, Off (Effective only in Auto mode).
ExpComp: Exposure compensation value, optional items: -7\~7 (Effective only when ExpCompMode is On).
Backlight: Set the backlight compensation, optional items: On, Off (Effective only in Auto mode).
Bright: Intensity control, optional items: 00 \~ 17
(Effective only in Bright mode).
Gain Limit: Maximum gain limit, optional items: 0 \~ 15
(Effective only in Auto, WDR, & Bright mode).
Anti-Flicker: Anti-flicker, optional items: Off, 50Hz, 60Hz (Effective only in Auto, Bright mode).
Shutter: Shutter value, optional items: 1/30, 1/60, 1/90, 1/100, 1/125, 1/180, 1/250, 1/350, 1/500, 1/725, 1/1000, 1/1500, 1/2000, 1/3000, 1/4000, 1/6000, 1/10000
(Effective only in SAE mode).
DRC Strength: Dynamic Range Control strength, optional items: 0 \~ 8.
Strength: WDR strength, optional items: 0 \~ 6 (Effective only in WDR)
3. COLOR
Move the main menu cursor to [COLOR], and press the [HOME] key to enter the color page, as shown in the following figure.
COLOR
▶ WB Mode Auto
AWB Sens High
RG Tuning 0
BG Tuning 0
Saturation 90%
Hue 7
▲▼ Select Item
Change Value
[Menu] Back
WB-Mode: Modes include: Auto, Indoor, Outdoor, One Push, Manual, VAR.
R Gain: Red gain, optional items: 0\~255
(Effective only in Manual mode).
B Gain: Blue gain, optional items: 0\~255
(Effective only in Manual mode).
colortemp: Optional items: 2500K \~ 8000K
(Effective only in VAR mode).
RG Tuning: Red gain tuning, optional items: -10 \~ +10.
BG Tuning: Blue gain tuning, optional items: -10 \~ +10.
Saturation: optional items: 60% \~ 200%.
Hue: Chroma adjustment, optional items: 0 \~ 14.
AWB Sens: The white balance sensitivity, optional items:
Low, Normal, High.
(Effective only in Auto & One Push mode)
4. IMAGE
Move the main menu cursor to [IMAGE], and press the [HOME] key to enter the image page, as shown in the following figure.
IMAGE
▶ Luminance 7
Contrast 7
Sharpness 1
Flip-H Off
Flip-V Off
Gamma 0.45
Style Norm
LDC 7
▲▼ Select Item
Change Value
[Menu] Back
Luminance: Brightness adjustment, optional items: 0 \~ 14.
Contrast: Contrast adjustment, optional items: 0 \~ 14.
Sharpness: Sharpness adjustment, optional items: 0 \~ 14
Flip-H: Image flipped horizontally, optional items: On, Off.
Flip-V: Image Flip Vertical, optional items: On, Off.
Gamma: Optional items: Default, 0.45, 0.5, 0.56, 0.63.
Style: Optional items: Clarity, Norm, 5S, Soft, & Bright
LDC: Optional items: Off, -10 \~ +10
5. NOISE REDUCTION
Move the main menu cursor to [NOISE REDUCTION], and press the [HOME] key to enter the noise reduction page, as shown in the following figure.
NOISE REDUCTION
▶ NR2D-Level Close NR3D-Level 2
▲▼ Select Item ◀▶ Change Value [Menu] Back
NR2D Level: 2D noise reduction, optional items: Close, Auto, 1 \~ 5.
NR3D Level: 3D noise reduction, optional items: Off, 1 \~ 8.
6. SETTING
Move the main menu cursor to [SETTING], and press the [HOME] key to enter the setup page, as shown in the following figure.
SETTING
▶ Language EN
Protocol VISCA
V_AddrFix Off
Visca Addr 1
EPTZ On
Zoom Limit 1x - 3x
Video Format 1080p30
AutoFraming Off
OSD TimeOut 2.5min
▲▼ Select Item
Change Value
[Menu] Back
Language: Optional items: EN, & Chinese
Protocol: Optional items: VISCA, PELCO-D, PELCO-P.
V_AddrFix: Fixed VISCA address: Options include: Off, On
Visca Addr: Optional items: 1-7.
Baudrate: Optional items: 2400, 4800, 9600, 19200, & 38400.
Video Format: Optional Items: 720p60, 1080i60, 1080p60, 1080p30
EPTZ: Optional Items: On & Off
Zoom Limit: Optional Items: 1.5x, 2x, 3x, 4x, & 8x
7. INFORMATION
Move the main menu cursor to
[INFORMATION], and press the [HOME] key to enter the communication setup page, as shown in the following figure.
COMMUNICATION SETUP
Version 7.2.50
Model 09.HI
Date 2018-06-30
IP 192.168.111.31
Gateway 192.168.111.1
Netmask 255.255.255.0
▲▼ Select Item
Change Value
[Menu] Back
8. RESTORE DEFAULT
Move the main menu cursor to [RESTORE DEFAULT], and press the [HOME] key to enter the restore default page, as shown in the following figure.
RESTORE DEFAULT
▶Restore? No
Change Value
[Home] OK
[Menu] Back
Restore: Confirm restore factory settings, optional items:
Yes, No.
Note: Press [HOME] button to confirm, all parameter restore default, include IR Remote address and VISCA address.
Network Connection
1. Operating Environment
Operating System: Windows 2000/2003/XP/Vista/7/8.1/10
Network Protocol: TCP/IP
Client PC: P4 / 128M RAM / 40GHD / support for scaled graphics card, support for DirectX8.0 or more advanced version.
2. Equipment Installation
1) Connect camera to your network via a CAT5 or CAT6 patch cable or directly to your PC via a CAT5 or CAT6 cross over cable.
2) Turn on camera power.
3) If successful, the orange network light will illuminate and the green light will start flashing. If unsuccessful, the cable is bad, you are using the wrong cable, or you have connected to an inactive network jack.
3. Network Connection
Connection method between network camera and computer, as in pictures 1.1 and 1.2, below:

Picture 1.1 Direct connections via "cross-over" network cable

Picture 1.2 Connections to LAN via patch cable to LAN wall jack or LAN switch
Setting up a Network Video Stream
-
The first thing you are going to want to do to get your camera up and streaming on your network is to connect your camera to power, an active network port on your network, and finally, power on the camera.
-
Next, go online and download the IP Address Settings Tool. It's available for Windows & Mac OS at ptzoptics.com/download.
-
Once you complete the download, launch the "Upgrade v2.8C" tool. Select your network connection type from the "Interface" dropdown menu and click "Search".

- The next thing you would want to do is change your cameras IP address to be in the same range as your network. The camera comes with a default IP address of 192.168.100.99.
a. See the "Additional Network Info" section to identify your network scheme.
- Right-click on the camera you wish to change the IP address of and select "Config".
a. You have two (2) options for assigning the IP address of your camera. You can manually assign the IP address by assigning a static IP address, or you can have a DHCP server automatically assign a dynamic IP address to your camera.
b. Note: In more complex network environments, you may need to request a static IP address, Network Mask, Default Gateway, & First DNS from your IT department.
Share Your Vision

- After assigning an IP address to the camera, you can reach the Web Interface by typing in the camera's IP address into a web browser. To log in, type in "admin" into the username and password fields.
From the Web Interface, you have two (2) ways to view the video feed.
a. Set the secondary stream to MJPEG.
b. Install the PTZOptics ActiveX Plugin and use Internet Explorer.
i. For more detail, go to help.ptzoptics.com.
- From the Web Interface, you can control the camera using the arrows on the left side. You can also adjust many of your camera's settings via this IP interface.
- You can now receive an RTSP stream from your camera. To view the RTSP stream, type in "rtsp://[Camera IP address]:554/1" for the first (HD) stream, and "rtsp://[Camera IP address]:554/2" for the second (SD) stream.
- You can test the RTSP streaming in VLC Media Player. Once VLC is installed and launched, click the "Media" drop down menu and select "Open Network Stream"
Additional Network Info
Discovering your Network IP range
You can discover the IP range of your network by using the Command Prompt for Windows, or the Terminal app for Macs and following the steps below.
Windows
- Type "CMD" into the search bar in the start menu.
- Type in "ipconfig" and press "Enter" on your keyboard.
- Scroll down to "IPv4 Address". This is your computer's local IP address.

- In the example above, the PC's local address is "192.168.111.219", making the IP range "192.168.111".
Mac
- Open a new finder window and go to Applications, then Utilities, and select the Terminal program.
- Type in "IP config get if addr en0" and press "Enter" on your keyboard.

- In the example above, the Mac's local address is "192.168.111.112", making the IP range "192.168.111"
Camera Web Interface
The Web Interface allows you to control the camera, view the video feed, and adjust many of the camera's settings.
Menu
The Menu allows you to traverse the Web Interface. By default, the "Live" option is selected.
Live
This tab allows you to view the video feed of the camera.
The status bar below the video feed can be used to pause / play the video feed, adjust the audio level, and switch between full screen and windowed view.
Directional Arrows
Use the Menu button to open the cameras On Screen Display menu. When the On Screen Display menu is open, you can use the Directional Arrows to traverse the OSD Menu. When finished, you can press the Menu button again to close.

Directional Arrows: Use the Directional Arrows to electronically pan, tilt, and zoom the camera. Alternatively, use the Up / Down / Left / Right buttons to traverse the OSD Menu.
Home Button: Use the Home Button to send the video to the home position (fully zoomed out) and make selections within the OSD Menu.
Zoom In: Use the Zoom Out button for narrow (tele) views of the scene.
Zoom Out: Use the Zoom In button for wide views of the scene.
Speed Control: Use the Zoom Speed dropdown to adjust the speed ad which you zoom the camera.
PTZ Preset: After manually positioning the camera in a position you wish to return to, you can save the position as a PTZ Preset. Type a number between 0\~254 into the Preset box and press the "Set" button to save that position. Click the "Call" button to send the camera back to that PTZ Preset position.
Menu Button: Press the Menu Button to open / close the On Screen Display menu.
Video
Video Settings
| VENC Enable: | On Off |
| hdvlc: | On Off |
| Video Format: | 60Hz |
| Encode Level: | mainprofile |
| EPTZ: | On |
| NDI Preset: | Off |
First stream
| Encode Protocol: | H264 | |
| Resolution: | 1920x1080 | |
| Bit Rate: | 12288 | (32~16384) kbps |
| Frame Rate: | 30 | fps |
| I Key Frame Interval: | 60 | (2~1200) |
| Bit Rate Control: | CBR | VBR |
| Fluctuate Level: | 1 |
Second stream
| Encode Protocol: | H264 | |
| Resolution: | 640x360 | |
| Bit Rate: | 2048 | (32~16384) kbps |
| Frame Rate: | 30 | fps |
| I Key Frame Interval: | 60 | (2~1200) |
| Bit Rate Control: | CBR | VBR |
| Fluctuate Level: | 1 |
Third stream
| Encode Protocol: | H264 | |
| Resolution: | 3840x2160 | |
| Bit Rate: | 16384 | (32~16384) kbps |
| Frame Rate: | 15 fps | |
| I Key Frame Interval: | 30 | (2~1200) |
| Bit Rate Control: | CBR VBR | |
| Fluctuate Level: | 1 | |
| Apply Cancel | ||
VENC Enable: Enable / Disable Network Video Encoding
HDVLC: Enable / Disable High-Level Data Link Control
Video Format: Supports 50Hz (PAL), 60Hz (NTSC), & OSD formats.
Encode Level: Supports baseline, mainprofile, highprofile, & svc-t.
EPTZ: Enable / Disable Electronic Pan / Tilt / Zoom
NDI Preset: Supports Off, Medium, & Low.
Encode Protocol: Supports H.264, H.265, and MJPEG protocols.
Resolution: The first stream supports: 1920x1080, 1280x720, 1024x576, 960x540, 640x480, 640x360.
The second stream supports: 1280x720, 1024x576, 720x480, 720x408, 640x360, 480x270, 320x240, 320x180
The third stream supports: 1024x576, 960x540, 720x576 (50Hz), 720x480 (60Hz), 720x408, 640x360, 480x270, 320x240, 320x180
Bit Rate: Adjust the maximum bit rate of the network video. The higher the bit rate, the clearer the image will be. Bit rates set too high can congest the network and cause the video to not transmit properly, causing the video to appear worse. Range: 32 – 20480 kbps
Frame Rate: Adjust the frame rate of the network video. The higher the frame rate the smoother the video will appear.
I-Key Frame Interval: Adjust how frequently a keyframe is produced.
Bit Rate Control: Supports Constant bit rate (CBR) & Variable bit rate (VBR)
Fluctuate Level: Limit the fluctuation magnitude of variable rate.
Supports 1 \~ 6.
Image

Brightness: Brightness slider. Default: 7
Saturation: Saturation slider. Default: 3
Contrast: Contrast slider. Default 7
Sharpness: Sharpness slider. Default: 1
Hue: Hue slider. Default: 7
Flip & Mirror: Check the Flip and/or Mirror buttons to rotate the image accordingly.
Audio

Audio Switch: Enable / Disable audio embedding
Audio Type: AAC
Sample Rate: Options include: 44.1K & 48K
Bit Rate: Options include: 96K, 128K, & 256K
Input Type: Line in.
Input Vol L: Volume of left channel. 0 \~ 30 db
Input Vol R: Volume of right channel. 0 \~ 30 db
ADTS Options: Enable / Disable ADTS
System

Work Mode: Options include: RTSP, SDK, & Multicast.
Reboot: Used to power cycle the camera
Username: Username to login to device. Username: "admin".
Password: Password to login to device. Default password: "admin".
Guest (Username): Guest username to login to device. Username: "guest".
Guest (Password): Guest password to login to device. Default password: "guest".
Network

LAN Settings: The Lan Settings section allows you to adjust the IP parameters of the camera. The default IP address of the camera is 192.168.100.99. You cannot change the MAC address.
IP Configuration Type: Fixed IP Address (Static) & Dynamic IP Address (DHCP).
IP Address: Camera's IP address.
Subnet Mask: Network Subnet Mask.
Gateway: Network Gateway.
DNS Address: Network Domain Name Server address.
MAC Address: The camera's MAC address.
Apply & Cancel Buttons: Apply or cancel the changes made to the LAN Settings section.
Port Settings: The Port Settings section allows you to adjust the network ports of the camera.
HTTP Port: This port is used for HTTP-CGI control, and for the web application. Default: 80.
RTSP Port: This port is used for the RTSP streaming protocol. Default 554.
PTZ Port: This port is used for the TCP/IP control protocol. Default: 5678.
UDP Port: This port is used for the UDP control protocol. Default: 1259
SRT Settings: The Secure Reliable Transport protocol settings section allows you to adjust the SRT settings of the camera.
SRT: Enable / Disable SRT
SRT Port: This is the port used for the SRT protocol. Default: 4578.
SRT Encry: Enable / Disable SRT Encryption. Options include: Off, AES-128, AES-192, AES-256
SRT Password: Change the SRT Password when SRT Encryption is enabled. Default: 1234567891
Control Protocol Settings: The Control Protocol Settings section allows you to adjust the Pelco-D & Pelco-P control address.
Pelco-D Address: 0 \~ 254
Pelco-P Address: 0 \~ 31
RTMP Settings: The RTMP(S) Settings section allows you to enable or disable the two (2) RTMPS stream's video and audio sources.
First Stream: Enable / Disable Stream 1 Video & Audio
(First Stream) MRL: Text field for RTMPS Stream 1's Media Resource Locator (MRL)
Second Stream: Enable / Disable Stream 2 Video & Audio
(Second Stream) MRL: Text field for RTMPS Stream 2's Media Resource Locator (MRL)
Third Stream: Enable / Disable Stream 3 Video & Audio
(Third Stream) MRL: Text field for RTMPS Stream 3's Media Resource Locator (MRL)
RTSP Settings: The RTSP Settings section allows you to enable or disable RTSP Authorization.
RTSP Auth.: Enable / Disable RTSP authorization.
ONVIF Settings: The ONVIF Settings section allows you to adjust the ONVIF settings of the camera.
ONVIF: Enable / Disable ONVIF protocol control.
ONVIF Auth.: Enable / Disable ONVIF authorization.
Multicast Settings: The Multicast Settings section allows you to adjust the Multicast settings of the camera.
Multicast: Enable / Disable the Multicast protocol.
Address: Adjust the Multicast address.
Port: This port is used for the Multicast protocol. Default: 6688.
SDK Settings: The SDK Settings section allows you to adjust the Software Development Kit settings of the camera.
Active Connection: Enable / Disable the SDK active connection
Address: This is the IP address field of the SDK. Default: 192.168.100.138
Port: This port is used for the SDK protocol. Default 1234
NTP Settings: The NTP Settings section allows you to enable / disable the Network Time Protocol of the camera.
Time Zone: Adjust the time zone you wish to use with NTP.
NTP Time Sync: Enable / Disable NTP Time Sync
Server Address: Text field for NTP server.
Time Interval: Adjust the Time Interval in minutes. Default: 1440
Main Time Show: Enable / Disable Main Time
Position: Main Time position
Sub Time Show: Enable / Disable Sub Time
Position: Sub Time position
Apply & Cancel Buttons: Apply or cancel the changes made to the Network Settings section.
Information
The Information section displays the device information, firmware version, & device friendly name. You can adjust the device friendly name as needed to designate the camera.
Language
The Language selection dropdown allows you to change the language of the Web Interface. Select either “English”, “Chinese”, or “Russian”.
Network Camera Control Protocol
Control Notes:
PTZ over TCP/UDP
The camera currently supports various PTZ control methods, including RS232, RS485, IR remote control, web interface, HTTP-CGI and TCP/UDP protocol.
The camera includes an internal TCP server. The default port number is 5678. When client and server set up a TCP connection, the client sends PTZ command to the internal server and the server will then parse and execute the PTZ commands.
The camera includes an internal UDP server. The default port number is 1259. When client and server set up a UDP connection, the client sends PTZ commands to the internal server and the server will then parse and execute the PTZ commands.
The command format based on VISCA is shown above in the Serial Communication Control Section
HTTP-CGI - Control
Pan and Tilt Control
http://[Camera IP]/cgi-bin/ptzctrl.cgi?ptzcmd&[Action]&Pan Speed&Tilt Speed
[Action]: UP, DOWN, LEFT, RIGHT, LEFTUP, RIGHTUP, LEFTDOWN, RIGHTDOWN, PTZSTOP
Zoom Control
http://[Camera IP]/cgi-bin/ptzctrl.cgi?ptzcmd&[Action]&Zoom Speed
[Action]: ZOOMIN, ZOOMOUT, ZOOMSTOP
Focus Control
http://[Camera IP]/cgi-bin/ptzctrl.cgi?ptzcmd&[Action]&Focus Speed
[Action]: FOCUSIN, FOCUSOUT, FOCUSSTOP
Focus Lock Control
http://[Camera IP]/cgi-bin/param.cgi?ptzcmd&[Action]_mfocus
[Action]: LOCK, UNLOCK
Preset Control
http://[Camera IP]/cgi-bin/ptzctrl.cgi?ptzcmd&[Action]&[Position Number]
[Action]: POSSET, POSCALL
[Position Number]: 0 - 89 (Range 1), 100 - 254 (Range 2)
Home Position Recall
http://[Camera IP]/cgi-bin/ptzctrl.cgi?ptzcmd&home
PT Reset
http://[Camera IP]/cgi-bin/param.cgi?pan_tiltdrive_reset
Direct Position Recall Control
http://[Camera IP]/cgi-bin/ptzctrl.cgi?ptzcmd&Mode&Pan Speed&Tilt Speed&Pan Position&Tilt Position
Mode: ABS, REL
Direct Zoom Recall Control
http://[Camera IP]/cgi-bin/ptzctrl.cgi?ptzcmd&zoomto&Zoom Speed&Zoom Position
HTTP-CGI - Navigation
OSD Menu Control
http://[Camera IP]/cgi-bin/param.cgi?navigate_mode&Mode
OSD Menu Navigation Control
http://[Camera IP]/cgi-bin/ptzctrl.cgi?ptzcmd&[Action]
[Action]: UP, DOWN, LEFT, RIGHT
OSD Menu Selection Control
http://[Camera IP]/cgi-bin/param.cgi?navigate_mode&Mode
Mode: CONFIRM, OSD_BACK
HTTP-CGI – Image Adjustment
Image Settings Control
http://[Camera IP]/cgi-bin/param.cgi?post_image_value&Mode&[Level]
Mode: BRIGHT, SATURATION, CONTRAST, SHARPNESS, HUE
[Level]: 0 - 14
Image Orientation Control
http://[Camera IP]/cgi-bin/param.cgi?post_image_value&Mode&State
Mode: FLIP, MIRROR
Default Image Settings
http://[Camera IP]/cgi-bin/param.cgi?get_image_default_conf
HTTP-CGI – Inquiries
Video
http://[Camera IP]/cgi-bin/param.cgi?get_media_video
Network Video Configuration
Audio
http://[Camera IP]/cgi-bin/param.cgi?get_media_audio
Network Audio Configuration
Network
http://[Camera IP]/cgi-bin/param.cgi?get_network_conf
Network Configuration
Information
http://[Camera IP]/cgi-bin/param.cgi?get_device_conf
Camera Information
Serial Number
http://[Camera IP]/cgi-bin/param.cgi?get_serial_number
Serial Number
*Not always accurate
Photobooth Functionality
Your PTZOptics camera can quickly and easily take a series of four (4) still image or video files that are stored on the camera and made accessible with a standard web browser on the same network.
Photos
You have two (2) options to initiate a series of four (4) still images being captured...
You can enter the following HTTP string into any web browser on the same network as the camera to initiate a series of four (4) still images.
http://[Camera IP]/cgi-bin/booth.cgi?0&4&[Delay]&photo&0
In this example, [Delay] is utilized to add additional delay, in seconds, between still images being taken. [Delay] can have any value from 1 - 9 seconds.
You can also press the “[F1]” button on your IR remote to initiate a “quick capture” that has, approximately, a four (4) second delay between four (4) still images being captured.
To retrieve your series of four (4) still images, you will need to open a standard web browser with network access to the camera and use the following HTTP strings to retrieve the still image files as desired.
Image 1: http://[Camera IP]/photo1.jpg
Image 2: http://[Camera IP]/photo2.jpg
Image 3: http://[Camera IP]/photo3.jpg
Image 4: http://[Camera IP]/photo4.jpg
Videos
You have two (2) options to initiate a series of four (4) videos being captured...
You can enter the following HTTP string into any web browser on the same network as the camera to initiate a series of four (4) video recordings.
http://[Camera IP]/cgi-bin/booth.cgi?0&4&[Delay]&video&[Length]
In this example, [Delay] is utilized to add additional delay, in seconds, between videos being taken. [Delay] can have any value from 1 - 9 seconds.
In this example, [Length] is utilized to adjust the overall length, in seconds, of each video file. [Length] can have any value from 1 - 10 seconds.
You can also press the “[F2]” button on your IR remote to initiate a “quick capture” that has, approximately, a four (4)
second delay between four (4) ten (10) second videos being captured.
To retrieve your series of four (4) videos, you will need to open a standard web browser with network access to the camera and use the following HTTP strings to retrieve the still image files as desired.
Video 1: http://[Camera IP]/video1.mp4
Video 2: http://[Camera IP]/video2.mp4
Video 3: http://[Camera IP]/video3.mp4
Video 4: http://[Camera IP]/video4.mp4
Video note: It can take the camera time for the video files to be fully captured and processed. If they are not retrievable, please wait an additional 30 – 60 seconds for the process to complete.
Maintenance and Troubleshooting
Camera Maintenance
- If the camera will not be used for a long time, please turn off the power switch.
- Use a soft cloth or lotion-free tissue to clean the camera body.
- Use a soft dry lint-free cloth to clean the lens. If the camera is very dirty, clean it with a diluted neutral detergent. Do not use any type of solvent or harsh detergent, which may damage the surface.
Unqualified Applications
- Do not shoot extremely bright objects for a long period of time, such as sunlight, ultra-bright light sources, etc...
- Do not operate in unstable lighting conditions, otherwise the image may flicker.
- Do not operate close to powerful electromagnetic radiation, such as TV or radio transmitters, etc...
Troubleshooting
- No image
- Check whether the power cord is connected, voltage is OK, POWER lamp is lit.
-
Check that the SDI cable is connected correctly.
-
If SDI, make sure that the destination device is accessing the SDI port that you plugged into.
● Abnormal display of image
- Check setting of resolution using the OSD of camera. Be sure to use a resolution and refresh rate that is supported by your software or hardware.
● Image is shaky or vibrating.
- Check whether camera is mounted solidly or sitting on a steady horizontal and level surface.
- Check the building and any supporting furniture for vibration. Ceiling mounts are often affected by building vibration more than wall mounts.
- Any external vibration that is affecting the camera will be more apparent when in tele zoom (zoomed in) settings.
Control
- Serial communication does not control the camera
- Make sure the camera is on and functioning with the IR remote control.
- Verify that the RS485 cable is connected correctly and using the proper pinout.
- Verify the communication settings of the control software or device (e.g. joystick).
- Verify that the communication port on the controlling device is activated (e.g. Com port on PC).
- Verify that all communication settings in the OSD Setup Menu correlate to the commands being used (e.g. VISCA address).
Copyright Notice
The entire contents of this manual, whose copyright belongs to PTZOptics, may not be cloned, copied or translated in any way without the explicit permission of the company. Product specifications and information referred to in this document are for reference only and as such are subject to updating at any time without prior notice.