B5BCNA295HS - Refrigerator BEKO - Free user manual and instructions
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| Product type | Combined refrigerator (fridge + freezer) |
| Brand | Beko |
| Model | B5BCNA295HS |
| Dimensions (H x W x D) | 178 x 54 x 55 cm |
| Net weight | 62 kg |
| Power supply | 220-240 V, 50 Hz |
| Energy class | A++ |
| Total net capacity | 295 L |
| Refrigerator capacity | 196 L |
| Freezer capacity | 99 L |
| No Frost technology | Yes |
| Inverter compressor | Yes |
| Refrigerant | R600a |
| Noise level | 38 dB |
| Functions | IonGuard, HarvestFresh, EverFresh |
| Defrost | Automatic |
| Lighting | LED |
| Reversible door | Yes |
| Climate class | N-ST |
| Temperature control | Electronic |
| Open door alarm | Yes |
| Child safety lock | Yes |
| Warranty | 2 years |
| Spare parts available | Filters, shelves, door bins, door gaskets |
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USER MANUAL B5BCNA295HS BEKO
No-Frost Refrigerator Freezer
/ User Manual
No-Frost Refrigerator Freezer
B5BCNA295HS
Please read this user manual first!
Dear Customer,
We hope that your product, which has been produced in modern plants and checked under the most meticulous quality control procedures, will provide you an effective service.
Therefore, read this entire user manual carefully before using the product and keep it as a reference. If you handover the product to someone else, give the user manual as well.
The user manual will help you use the product in a fast and safe way.
- Read the manual before installing and operating the product.
- Make sure you read the safety instructions.
- Keep the manual in an easily accessible place as you may need it later.
- Read the other documents given with the product.
- Remember that this user manual is also applicable for several other models.
- Differences between models will be identified in the manual.
Explanation of symbols
Throughout this user manual the following symbols are used:
i Important information or useful tips.
⚠ Warning against dangerous conditions for life and property.
Warning against electric voltage.

WARNING!
In order to ensure a normal operation of your refrigerating appliance, which uses a completely environmentally friendly refrigerant the R600a (flammable only under certain conditions) you must observe the following rules:
- Do not hinder the free circulation of the air around the appliance.
- Do not use mechanical devices in order to accelerate the defrosting, others than the ones recommended by the manufacturer.
- Do not destroy the refrigerating circuit.
- Do not use electric appliances inside the food keeping compartment, other than those that might have been recommended by the manufacturer.
i Please scan the QR code to find all the information relating to the packaging and how to manage the packaging waste.
| i INFORMATION | |
| ENERG SUPPLIER'S NAME MODEL IDENTIFIER A A | The model information as stored in the product data base can be reached by entering following website and searching for your model identifier (*) found on energy label. https://eprel.ec.europa.eu/ |
1 Your refrigerator 3
2 Important Safety Warnings 4
Intended use ....4
General safety 4
Child safety 6
Compliance with RoHS Directive 6
Package information 6
HCA warning 6
Things to be done for energy saving 6
3 Installation 7
Points to be considered when re-transporting your refrigerator 7
Before you start the refrigerator 7
Electrical connection 7
Disposing of the packaging 8
Disposing of your old refrigerator 8
Placing and Installation 8
Replacing the interior lamp 8
Reversing the doors 9
4 Preparation 10
5 Using your refrigerator 11
Control panel 11
Dual cooling system 12
Defrost 12
HarvestFresh 12
Guidance for storing fresh food .....13
6 Maintenance and cleaning 15
Protection of plastic surfaces .....15
7 Troubleshooting 16
Disclaimer / Warning ......19

This product is supplied with the selective sorting symbol for waste electrical and electronic equipment (WEEE).
This means that this product must be handled pursuant to European Directive 2012/19/EU in order to be recycled or dismantled to minimise its impact on the environment. For further information, please contact your local or regional authorities.
Electronic products not included in the selective sorting process are potentially dangerous for the environment and human health due to the presence of hazardous substances.
1 Your refrigerator

- Control panel & Interior light
- Adjustable shelves
- Fresh food fan
- Crisper
- Freezer fan
- Compartment for quickly freezing
- Freezer compartment drawers
- Door shelf
- Half-width door shelves
- Bottle shelf
Figures in this instruction manual are schematic and may not correspond exactly with your product. If the subject parts are not included in the product you have purchased, then it is valid for other models.
2 Important Safety Warnings
Please review the following information. Failure to observe this information may cause injuries or material damage. Otherwise, all warranty and reliability commitments will become invalid.
Original spare parts will be provided for 10 years, following the product purchasing date.
Intended use
This product is intended to be used:
- indoors and in closed areas such as homes;
- in closed working environments such as stores and offices;
- in closed accommodation areas such as farm houses, hotels, pensions.
- It should not be used outdoors.
General safety!
- When you want to dispose/scrap the product, we recommend you to consult the authorized service in order to learn the required information and authorized bodies.
- Consult your authorized service for all your questions and problems related to the refrigerator. Do not intervene or let someone intervene to the refrigerator without notifying the authorised services.
- Do not eat cone ice cream and ice cubes immediately after you take them out of the freezer compartment! (This may cause frostbite in your mouth).
- Do not put bottled and canned liquid beverages in the freezer compartment. Otherwise, these may burst.
- Do not touch frozen food by hand; they may stick to your hand.
- Unplug your refrigerator before cleaning or defrosting.
- Vapor and vaporized cleaning materials should never be used in cleaning and defrosting processes of your refrigerator. In such cases, the vapor may get in contact with the electrical parts and cause short circuit or electric shock.
- Never use the parts on your refrigerator such as the door as a means of support or step.
- Do not use electrical devices inside the refrigerator.
- Do not damage the parts, where the refrigerant is circulating, with drilling or cutting tools. The refrigerant that might blow out when the gas channels of the evaporator, pipe extensions or surface coatings are punctured causes skin irritations and eye injuries.
- Do not cover or block the ventilation holes on your refrigerator with any material.
- Electrical devices must be repaired by only authorised persons. Repairs performed by incompetent persons create a risk for the user.
- In case of any failure or during a maintenance or repair work, disconnect your refrigerator's mains supply by either turning off the relevant fuse or unplugging your appliance.
- Do not pull by the cable when pulling off the plug.
- Place the beverage with higher proofs tightly closed and vertically.
- Never store spray cans containing flammable and explosive substances in the refrigerator.
- Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
- This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
- Do not operate a damaged refrigerator. Consult with the service agent if you have any concerns.
- Electrical safety of your refrigerator shall be guaranteed only if the earth system in your house complies with standards.
- Exposing the product to rain, snow, sun and wind is dangerous with respect to electrical safety.
- Contact authorized service when there is a power cable damage to avoid danger.
- Never plug the refrigerator into the wall outlet during installation. Otherwise, risk of death or serious injury may arise.
- This refrigerator is intended for only storing food items. It must not be used for any other purpose.
- Label of technical specifications is located on the left wall inside the refrigerator.
- Never connect your refrigerator to electricity-saving systems; they may damage the refrigerator.
- If there is a blue light on the refrigerator, do not look at the blue light with optical tools.
- For manually controlled refrigerators, wait for at least 5 minutes to start the refrigerator after power failure.
- This operation manual should be handed in to the new owner of the product when it is given to others.
- Avoid causing damage on power cable when transporting the refrigerator! Bending cable may cause fire! Never place heavy objects on power cable!

- Do not touch the plug with wet hands when plugging the product.
- Do not plug the refrigerator if the wall outlet is loose.
- Water should not be sprayed on inner or outer parts of the product for safety purposes.
- Do not spray substances containing inflammable gases such as propane gas near the refrigerator to avoid fire and explosion risk.
- Never place containers filled with water on top of the refrigerator; in the event of spillages, this may cause electric shock or fire.
- Do not overload the refrigerator with food. If overloaded, the food items may fall down and hurt you and damage refrigerator when you open the door.
- Never place objects on top of the refrigerator; otherwise, these objects may fall down when you open or close the refrigerator's door.
- As they require a precise temperature, vaccines, heat-sensitive medicine and scientific materials and etc. should not be kept in the refrigerator.
- If not to be used for a long time, refrigerator should be unplugged. A possible problem in power cable may cause fire.
- The plug's tip should be cleaned regularly with a dry cloth; otherwise, it may cause fire.
- Refrigerator may move if adjustable legs are not properly secured on the floor. Properly securing adjustable legs on the floor can prevent the refrigerator to move.
Child safety
- If the door has a lock, the key should be kept away from reach of children.
- Children must be supervised to prevent them from tampering with the product.
Compliance with RoHS Directive
- The product you have purchased complies with EU RoHS Directive (2011/65/EU). It does not contain harmful and prohibited materials specified in the Directive.
Package information

The packaging materials of the product are manufactured from recyclable materials in accordance with national environmental regulations.
Do not dispose of the packaging materials together with domestic or other wastes! Take them to the packaging material collection points designated by the local authorities.
HCA warning
If your product's cooling system contains R600a:
This gas is flammable. Therefore, pay attention to not damaging the cooling system and piping during usage and transportation. In the event of damage, keep your product away from potential fire sources that can cause the product to catch fire and ventilate the room in which the unit is placed.
Ignore this warning if your product's cooling system contains R134a.
The type of gas used in the product is stated on the type label which is on the left wall inside the refrigerator. Never throw the product into fire for disposal.
Things to be done for energy saving
- Do not leave the doors of your refrigerator open for a long time.
- Do not put hot food or drinks in your refrigerator.
- Do not overload your refrigerator so that the air circulation inside of it is not prevented.
- Do not install your refrigerator under direct sunlight or near heat emitting appliances such as ovens, dishwashers, or radiators. Keep your refrigerator at least 30 cm away from heat emitting sources and at least 5 cm from electrical ovens.
- Pay attention to keep your food in closed containers.
- You can store the maximum amount of food items in the freezer when you remove the shelf or drawer of the freezer. Energy consumption values stated for your refrigerator have been determined by removing the freezer shelf or drawer and under maximum load.
- Thawing frozen food in the fridge compartment will both save energy and preserve food quality.
- Since hot and humid air will not directly penetrate into your product when the doors are not opened, your product will optimize itself in conditions sufficient to protect your food. Functions and components such as the compressor, fan, heater, defrost, lighting, display, and so on will operate according to the needs to consume minimum energy under these circumstances.
3 Installation
If the information given in the user manual is not taken into account, the manufacturer will not assume any liability for this.
Points to be considered when re-transporting your refrigerator
- Your refrigerator must be emptied and cleaned prior to any transportation.
- Shelves, accessories, crisper, and etc. in your refrigerator must be fastened securely with adhesive tape against any jolt before repackaging.
- Packaging must be tied with thick tapes and strong ropes, and the rules of transportation printed on the package must be followed.
Please do not forget...
Every recycled material is an indispensable source for nature and for our national resources. If you wish to contribute to recycling the packaging materials, you can get further information from environmental bodies or local authorities.
Before you start the refrigerator
Check the following before you start to use your refrigerator:
- Is the interior of the refrigerator dry, and can the air circulate freely in the rear of it?
- Clean the interior of the refrigerator as recommended in the "Maintenance and cleaning" section.
- Connect the plug of the refrigerator to the wall socket. When the fridge door is opened, the fridge internal lamp will turn on.
- When the compressor starts to operate, a sound will be heard. The liquid and gases sealed within the refrigeration system may also give rise to noise, even if the compressor is not running. This is quite normal.
- Front edges of the refrigerator may feel warm. This is normal. These areas are designed to be warm to avoid condensation.
Electrical connection
Connect your product to a grounded socket that is protected by a fuse with the appropriate capacity. Important:
The connection must be in compliance with national regulations.
- The power plug must be easily accessible after installation.
- Electrical safety of your refrigerator shall be guaranteed only if the earth system in your house complies with standards.
- The voltage stated on the label located at the left inner side of your product should be equal to your network voltage.
- Extension cables and multi plugs must not be used for connection.
A damaged power cable must be replaced by a qualified electrician. ⚠️ Product must not be operated before it is repaired! There is the risk of electric shock!
Disposing of the packaging
The packing materials may be dangerous for children. Keep the packing materials out of the reach of children or dispose of them by classifying them in accordance with the waste instructions.
Do not dispose of them along with the normal household waste!
The packing of your refrigerator is produced from recyclable materials.
Disposing of your old refrigerator
Dispose of your old refrigerator without giving any harm to the environment.
- You may consult your authorised dealer or waste collection center of your municipality about the disposal of your refrigerator.
Before disposing of your refrigerator, cut out the electric plug and, if there are any locks on the door, make them inoperable in order to protect children against any danger.
Placing and Installation
⚠️ If the entrance door of the room where the refrigerator will be installed is not wide enough for the refrigerator to pass through, then call the authorised service to have them remove the doors of your refrigerator and pass it sideways through the door.
- Install your refrigerator to a place that allows ease of use.
- Keep your refrigerator away from heat sources, humid places and direct sunlight.
- Place your refrigerator on an even floor surface to prevent jolts.
- Do not keep your refrigerator in ambient temperatures under 10°C.
Replacing the interior light bulb
To change the Bulb/LED used for illumination of your refrigerator, call your Authorised Service. The lamp(s) used in this appliance is not suitable for household room illumination. The intended purpose of this lamp is to assist the user to place foodstuffs in the refrigerator/freezer in a safe and comfortable way. The lamps used in this appliance have to withstand extreme physical conditions such as temperatures below -20°C.
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This product is equipped with a lighting source of the "G" energy class. The lighting source in this product shall only be replaced by professional repairers.
Reversing the doors
Proceed in numerical order.

4 Preparation
- Your refrigerator should be installed at least 30 cm away from heat sources such as hobs, ovens, central heater and stoves and at least 5 cm away from electrical ovens and should not be located under direct sunlight.
- The ambient temperature of the room where you install your refrigerator should at least be 10°C. Operating your refrigerator under cooler conditions is not recommended with regard to its efficiency.
- Please make sure that the interior of your refrigerator is cleaned thoroughly.
- If two refrigerators are to be installed side by side, there should be at least 2 cm distance between them.
- When you operate your refrigerator for the first time, please observe the following instructions during the initial six hours:
- The door should not be opened frequently.
- It must be operated empty without any food in it.
- Do not unplug your refrigerator. If a power failure occurs out of your control, please see the warnings in the “Troubleshooting” section.
- Original packaging and foam materials should be kept for future transportations or moving.
- Please refer to the Climate Class on the rating plate of your device. One of the following information is applicable to your device according to the Climate Class.
- SN: Long Term Temperate Climate: This cooling device is designed for use at ambient temperatures between 10°C and 32°C.
- N: Temperate Climate: This cooling device is designed for use at ambient temperatures between 16°C and 32°C.
- ST: Subtropical Climate: This cooling device is designed for use at ambient temperatures between 16°C and 38°C.
- T: Tropical Climate: This cooling device is designed for use at ambient temperatures between 16°C and 43°C.
5 Using your refrigerator
Control Panel

1. On/Off Function
This function (1) allows you to turn off the fridge when pressed for 3 seconds. The fridge can be turned on by pressing the On/Off button for 3 seconds again. When the function is active, all indicators turn off.
2. Vacation Function Key
Press the key for 3 seconds to activate the vacation function. Vacation mode is activated and the vacation symbol (💡) is illuminated. “- -” shall be displayed on the Cooling Compartment temperature indicator and the cooling compartment does not actively perform cooling. You shall not keep your food in the cooling compartment when this function is activated. The other compartments continue to cool according to the set temperatures. Press the key for 3 seconds again to cancel this function.
3. Cooling Compartment Temperature Setting Key
Allows setting of temperature for cooler compartment. Pressing this key will enable the cooling compartment temperature to be set at 8, 7, 6, 5, 4, 3, 2 and 1 Celsius.
4. Cooling Compartment Symbol
The temperature values of the cooling compartment are displayed on the screen when this symbol is active.
5. Freezing Compartment Symbol
The temperature values of the freezing compartment are displayed on the screen when this symbol is active.
6. Freezing Compartment Temperature Setting Key
The temperature setting is made for the freezing compartment. Pressing this key will enable the freezer compartment temperature to be set at -18, -19, -20, -21, -22, -23, -24 Celsius.
7. Quick Freezing Key
When the quick freeze key is pressed, the quick freeze symbol (*) shall be illuminated and the quick freeze function shall be activated. Freezing compartment temperature is set to -27 Celsius. Function is cancelled when the key is pressed again. The quick freezing function shall be automatically cancelled after 24 hours. To freeze a large amount of fresh food, press the quick freeze key before placing the food in the freezer compartment.
8. Fault Condition Indicator
This indicator (!) shall be active when your refrigerator cannot perform adequate cooling or in case of any sensor error. “E” shall be displayed on the Freezing Compartment temperature indicator and figures such as 1, 2, 3... shall be displayed on the cooling compartment temperature indicator. These figures provide information to the authorized service on the error that has occurred. Exclamation mark may be displayed when you load warm food to the freezing compartment or keep the door open for a long period of time. This is not a fault, this warning shall be removed when the food is cooled down or when any key is pressed.
9. Compartment Conversion Key
Pressing compartment conversion key (☐3") for 3 seconds, the freezer section switches between Cooler, Off and Freezer modes. If it is operated as the Cooler compartment, the temperature is set to 4 Celsius degrees. In case of OFF mode, compartment temperature indicator shall display “- -”.
Dual cooling system
Your refrigerator is equipped with two separate cooling systems to cool the fresh food compartment and freezer compartment. Thus, air in the fresh food compartment and freezer compartment do not get mixed. Thanks to these two separate cooling systems, cooling speed is much higher than other refrigerators. Odors in the compartments do not get mixed. Also additional power saving is provided since the defrosting is performed individually.
Defrost
A) Fridge compartment
Fridge compartment performs full-automatic defrosting.
The defrost water runs to the drain tube via a collection container at the back of the appliance. Check that the tube is permanently placed with its end in the collecting tray on the compressor to prevent the water spilling on the electric installation or on the floor.
B) Freezer compartment
The NO FROST type defrost is completely automatic. No intervention from your side is required. The water is collected on the compressor tray. Due to the heat of the compressor, the water is evaporated.
Warnings!
The fans inside the freezer and fresh food compartments circulate cold air. Never insert any object through the guard.
Do not allow children to play with the fresh food and freezer fan.
Never store products that contain inflammable propellant gas (e.g. dispensers, spray cans etc.) or explosive substances.
Don't cover the shelves with any protective materials, which may obstruct air circulation.
Do not allow children to play with the appliance or tamper with the controls. Do not obstruct the fan guards to ensure that you obtain the best possible performance from your appliance.
Please ensure the fans are not blocked or impaired by food or packaging. Blocking or impairing the fan can result in an increase of the internal freezer temperature (thawing).

HarvestFresh
Fruits and vegetables stored in crispers illuminated with the HarvestFresh technology preserve their vitamin content (vitamin A and C) for a longer time thanks to the blue, green, red lights and dark cycles, which simulate a day cycle.
If you open the door of the refrigerator during the dark period of the HarvestFresh technology, the refrigerator will automatically detect this and enable the blue, green or red light to illuminate the crisper for your convenience. After you have closed the door of the refrigerator, the dark period will continue, representing the night time in a day cycle.

Guidance for storing fresh food. Storing into the fresh food compartment.
- Keep your fridge at recommended temperature level as 3°C.
- Food to be stored should be properly sealed to avoid odour or taste alterations.
- Do not store excessive quantities of food inside your refrigerator. Leave spaces between foods to allow cold air flowing around them to achieve a better and more homogeneous cooling.
- To allow shorter door openings, foods eaten daily should be stored at the front of the shelf.
- Leave a gap between foods and the inner walls, allowing air to flow. If you store foods against the rear wall, foods could freeze against the rear wall.
- Hot, cooked food must be cooled down at room temperature before storing in the appliance. Then, warm food can be stored in the lower shelves of your fridge. Please do not put warm food near highly perishable foods.
- Thaw your frozen food in the fresh food compartment. This way, you can use the frozen food to cool down the fresh food compartment and save energy.
- If unripe tropical fruits (mango, melons, papaya, banana, pineapple) are stored in the refrigerator, the ageing process can be accelerated, and it is not advisable since it causes shorter storage times. However, the ripening of strongly green fruits (apple, pear) can be promoted for a certain period in the fridge compartment.
- Onions, garlic, ginger, and other root vegetables should be stored in dark, cool room conditions, not in the fridge.
- When a spoiled food inside the refrigerator is realized, it should be disposed. When rotten food is noticed, please clean the inner liner or accessories that were in contact to prevent contamination.
- Large pots of food, such as soups or stews, can be divided into shallow containers to quickly cool in the refrigerator. Large pieces of cooked meat and whole poultry should be divided into smaller pieces for the same purpose.
- Do not store unpacked foods near eggs.
- Keep fruits and vegetables separate and store like with like: apples with apples, carrots with carrots. Fruits and vegetables give off different gases that can cause others to deteriorate.
- Take leafy greens out of plastic bags, wrap them in a paper towel or tea towel before storing in the refrigerator. Do not forget to dry them if they are rinsed or wet before storing.
- Store fruits and vegetables susceptible to drying out in perforated or unsealed plastic bags to maintain a moist environment yet still allow air to circulate.
- Different foods should be placed in different areas according to their properties:
| Food Location | |
| Eggs Door rack | |
| Dairy products (butter, cheese) | If available, biofresh or chiller compartmentLowest shelves |
| Fruits, vegetables and salad | Fruit and vegetable box, crisper or EverFresh+compartment (if available) |
| Fresh meat, poultry, fresh fish, sausages, cooked foods | If available, biofresh or chiller compartmentLowest shelf |
| Ready to eat foods, packaged products, canned foods, pickled products | Upper shelves or door rack |
| Drinks, bottles, condiments, snacks | Door rack |
| Leftovers Middle shelves |
Storing into the freezer compartment
- It is recommended to keep freezer setting at -19°C except in extreme ambient conditions.
- 8 hours before freezing, switch on the Fast Freeze function to provide faster freezing.
- Hot food must be cooled to room temperature before storing in the freezer compartment.
- Food cut into small portions will freeze faster and be easier to defrost and cook.
- It is better to pack food before putting it into the freezer.
- In order to avoid expiry of storage periods, please note the freezing date, time limit, and name of the food on the packaging according to the storage periods of different foods.
- Do not exceed the food storage times recommended by the food manufacturers. Only take the required amount of food out of the freezer.
- Consume defrosted food quickly. Defrosted food cannot be re-frozen unless it is cooked. It is not safe to consume uncooked re-frozen fresh food.
- When freezing fresh food, avoid bringing it in contact with already frozen food. It may cause thawing of already frozen pieces.
When storing commercially frozen foods, please follow these guidelines:
- Always follow manufacturers' guidelines for the length of time you should store the food for. Do not exceed these guidelines!
- Try to keep the length of time between purchase and storage as short as possible to preserve food quality.
- Buy frozen foods that have been stored at a temperature of -18°C or below.
- Avoid buying food which has ice or frost on the packaging - This indicates that the products might have been partially defrosted and refrozen at some point - temperature rises affect the quality of food.
- We recommend a temperature setting of 3°C for the fresh food compartment and -19°C for the freezer compartment to achieve better food preservation.
- With the exception of extreme ambient conditions, if the temperature is set to the recommended values of +3°C / -19°C, overall freshness will be prolonged within the fresh food and freezer compartments. If the temperature of the fresh food compartment is set cooler, fresh fruits and vegetables may be partially frozen or exposed to cold injury, while a warmer temperature level may cause faster spoilage of highly perishable foods (dairy products, meat products).
6 Maintenance and cleaning
⚠️ Never use gasoline, benzene, or similar substances for cleaning purposes. ⚠️ We recommend that you unplug the appliance before cleaning. ⚠️ Never use any sharp abrasive instrument, soap, household cleaner, detergent, or wax polish for cleaning. Use lukewarm water to clean the cabinet of your refrigerator and wipe it dry. Use a damp cloth wrung out in a solution of one teaspoon of bicarbonate of soda to one pint of water to clean the interior and wipe it dry. ⚠️ Make sure that no water enters the lamp housing and other electrical items. ⚠️ If your refrigerator is not going to be used for a long period of time, unplug the power cable, remove all food, clean it, and leave the door ajar. Check door seals regularly to ensure they are clean and free from food particles. ⚠️ To remove door racks, remove all the contents and then simply push the door rack upwards from the base. ⚠️ Never use cleaning agents or water that contain chlorine to clean the outer surfaces and chromium-coated parts of the product. Chlorine causes corrosion on such metal surfaces.
Protection of plastic surfaces
Do not put liquid oils or oil-cooked meals in your refrigerator in unsealed containers, as they damage the plastic surfaces of your refrigerator. In case of spilling or smearing oil on the plastic surfaces, clean and rinse the relevant part of the surface at once with warm water.
7 Troubleshooting
Please review this list before calling the service. It will save your time and money. This list includes frequent complaints that are not arising from defective workmanship or material usage. Some of the features described here may not exist in your product.
| The refrigerator does not operate. |
| ·The plug is not inserted into the socket correctly. >>>Insert the plug into the socket securely.·The fuse of the socket which your refrigerator is connected to or the main fuse have blown out. >>>Check the fuse. |
| Condensation on the side wall of the fridge compartment (MULTIZONE, COOL CONTROL and FLEXI ZONE). |
| ·Ambient is very cold. >>>Do not install the refrigerator in places where the temperature falls below 10°C.·Door has been opened frequently. >>>Do not open and close the door of refrigerator frequently.·Ambient is very humid. >>>Do not install your refrigerator into highly humid places.·Food containing liquid is stored in open containers. >>>Do not store food with liquid content in open containers.·Door of the refrigerator is left ajar. >>>Close the door of the refrigerator.·Thermostat is set to a very cold level. >>>Set the thermostat to a suitable level. |
| Compressor is not running. |
| ·Protective thermic of the compressor will blow out during sudden power failures or plug-out plug-ins as the refrigerant pressure in the cooling system of the refrigerator has not been balanced yet. The refrigerator will start running approximately after 6 minutes. Please call the service if the refrigerator does not startup at the end of this period.·The fridge is in defrost cycle. >>>This is normal for a full-automatically defrosting refrigerator. Defrosting cycle occurs periodically.·The refrigerator is not plugged into the socket. >>>Make sure that the plug is fit into the socket.·Temperature settings are not made correctly. >>>Select the suitable temperature value.·There is a power outage. >>>Refrigerator returns to normal operation when the power restores. |
| The operation noise increases when the refrigerator is running. |
| ·The operating performance of the refrigerator may change due to the changes in the ambient temperature. It is normal and not a fault. |
| The refrigerator is running frequently or for a long time. |
| New product may be wider than the previous one. Larger refrigerators operate for a longer period of time.The room temperature may be high. >>>It is normal that the product operates for longer periods in hot ambient.The refrigerator might be plugged in recently or might be loaded with food. >>>When the refrigerator is plugged in or loaded with food recently, it will take longer for it to attain the set temperature. This is normal.Large amounts of hot food might be put in the refrigerator recently. >>>Do not put hot food into the refrigerator.Doors might be opened frequently or left ajar for a long time. >>>The warm air that has entered into the refrigerator causes the refrigerator to run for longer periods. Do not open the doors frequently.Freezer or fridge compartment door might be left ajar. >>>Check if the doors are closed completely.The refrigerator is adjusted to a very low temperature. >>>Adjust the refrigerator temperature to a warmer degree and wait until the temperature is achieved.Door seal of the fridge or freezer may be soiled, worn out, broken or not properly seated. >>>Clean or replace the seal. Damaged/broken seal causes the refrigerator to run for a longer period of time in order to maintain the current temperature. |
| Freezer temperature is very low while the fridge temperature is sufficient.The freezer temperature is adjusted to a very low value. >>>Adjust the freezer temperature to a warmer degree and check. |
| Fridge temperature is very low while the freezer temperature is sufficient.The fridge temperature is adjusted to a very low value. >>>Adjust the fridge temperature to a warmer degree and check. |
| Food kept in the fridge compartment drawers is frozen.The fridge temperature is adjusted to a very high value. >>>Adjust the fridge temperature to a lower value and check. |
| Temperature in the fridge or freezer is very high.The fridge temperature is adjusted to a very high value. >>>Fridge compartment temperature setting has an effect on the temperature of the freezer. Change the temperatures of the fridge or freezer and wait until the relevant compartments attain a sufficient temperature.Doors are opened frequently or left ajar for a long time. >>>Do not open the doors frequently.Door is ajar. >>>Close the door completely.The refrigerator is plugged in or loaded with food recently. >>>This is normal. When the refrigerator is plugged in or loaded with food recently, it will take longer for it to attain the set temperature.Large amounts of hot food might be put in the refrigerator recently. >>>Do not put hot food into the refrigerator. |
| Vibrations or noise. |
| The floor is not level or stable. >>> If the refrigerator rocks when moved slowly, balance it by adjusting its feet. Also make sure that the floor is strong enough to carry the refrigerator, and level.The items put onto the refrigerator may cause noise. >>>Remove the items on top of the refrigerator. |
| There are noises coming from the refrigerator like liquid flowing, spraying, etc. |
| Liquid and gas flows occur in accordance with the operating principles of your refrigerator. It is normal and not a fault. |
| Whistle comes from the refrigerator. |
| Fans are used in order to cool the refrigerator. It is normal and not a fault. |
| Condensation on the inner walls of refrigerator. |
| Hot and humid weather increases icing and condensation. It is normal and not a fault.Doors are opened frequently or left ajar for a long time. >>>Do not open the doors frequently. Close them if they are open.Door is ajar. >>>Close the door completely. |
| Humidity occurs on the outside of the refrigerator or between the doors. |
| There might be humidity in the air; this is quite normal in humid weather. When the humidity is less, condensation will disappear. |
| Bad odour inside the refrigerator. |
| No regular cleaning is performed. >>>Clean the inside of the refrigerator regularly with a sponge, lukewarm water or carbonate dissolved in water.Some containers or package materials may cause the smell. >>>Use a different container or different brand packaging material.Food is put into the refrigerator in uncovered containers. >>>Keep the food in closed containers. Microorganisms spreading out from uncovered containers can cause unpleasant odours.Remove the foods that have expired best before dates and spoiled from the refrigerator. |
| The door is not closing. |
| Food packages are preventing the door from closing. >>>Replace the packages that are obstructing the door.The refrigerator is not completely even on the floor. >>>Adjust the feet to balance the refrigerator.The floor is not level or strong. >>>Make sure that the floor is level and capable to carry the refrigerator. |
| Crispers are stuck. |
| The food is touching the ceiling of the drawer. >>>Rearrange food in the drawer. |
Some (simple) failures can be adequately handled by the end-user without any safety issue or unsafe use arising, provided that they are carried out within the limits and in accordance with the following instructions (see the "Self-Repair" section).
Therefore, unless otherwise authorized in the "Self-Repair" section below, repairs shall be addressed to registered professional repairers in order to avoid safety issues. A registered professional repairer is a professional repairer that has been granted access to the instructions and spare parts list of this product by the manufacturer according to the methods described in legislative acts pursuant to Directive 2009/125/EC.
However, only the service agent (i.e. authorized professional repairers) that you can reach through the phone number given in the user manual/warranty card or through your authorized dealer may provide service under the guarantee terms. Therefore, please be advised that repairs by professional repairers (who are not authorized by) Beko shall void the guarantee.
Self-Repair
Self-repair can be done by the end-user with regard to the following spare parts: door handles, door hinges, trays, baskets and door gaskets (an updated list is also available on support.beko.com as of 1st March 2021). Moreover, to ensure product safety and to prevent risk of serious injury, the mentioned self-repair shall be done following the instructions in the user manual for self-repair or which are available on support.beko.com. For your safety, unplug the product before attempting any self-repair.
Repair and repair attempts by end-users for parts not included in such list and/or not following the instructions in the user manuals for self-repair or which are available on the support.beko.com, might give raise to safety issues not attributable to Beko, and will void the warranty of the product.
Therefore, it is highly recommended that end-users refrain from the attempt to carry out repairs falling outside the mentioned list of spare parts, contacting in such cases authorized professional repairers or registered professional repairers. On the contrary, such attempts by end-users may cause safety issues and damage the product and subsequently cause fire, flood, electrocution and serious personal injury to occur.
By way of example, but not limited to, the following repairs must be addressed to authorized professional repairers or registered professional repairers: compressor, cooling circuit, main board, inverter board, display board, etc.
The manufacturer/seller cannot be held liable in any case where end-users do not comply with the above.
1 Your refrigerator 3
4 Preparation
WARNING!
https://eprel.ec.europa.eu/