CL-S321 - Label printer CITIZEN - Free user manual and instructions

USER MANUAL CL-S321 CITIZEN

Thermal Transfer Barcode & Label Printer

CL-S321/CL-S331

USER'S MANUAL

Line drawing of a rectangular electronic device with a lid and side panel (no text or symbols)

1 Barcode Printer 1

1.1 Box Content 1
1.2 Getting To Know Your Printer 2

2 Printer Setup 4

2.1 Open The Printer Cover 4
2.2 Open The Printing Mechanism 4
2.3 Loading The Ribbon 5
2.4 Loading The Label Roll 9
2.5 Loading The Label Supply Hub 12
2.6 Connecting The Printer To The Host Computer 13
2.7 Installing The Driver 15

3 Operation Panel 18

3.1 LED Operation Panel 18
3.2 Error Alerts 19
3.3 Label Calibration and Self Test 20

4 NetSetting for Ethernet 21

4.1 Installing The NetSetting software 21
4.2 The Interface of NetSetting 22

5 Maintenance And Adjustment 29

5.1 Cleaning The Print Head 29
5.2 Adjusting The Print Head Pressure 30
5.3 Adjusting The Print Line 31
5.4 Troubleshooting 32

APPENDIX

PRODUCT SPECIFICATIONS

INTERFACE

FCC COMPLIANCE STATEMENT FOR AMERICAN USERS

This equipment has been tested and found to comply with the limits for a CLASS A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at own expense.

EMS AND EMI COMPLIANCE STATEMENT FOR EUROPEAN USERS

This equipment has been tested and passed with the requirements relating to electromagnetic compatibility based on the standards EN 55022: 2010, CISPR 22, Class A EN 55024: 2010, IEC 61000-4 Series EN 61000-3-2 / 2006+A1:2009+A2:2009 & EN 61000-3-3:2008. The equipment also tested and passed in accordance with the European Standard EN55022 for the both Radiated and Conducted emissions limits.

CL-S321/CL-S331

TO WHICH THIS DECLARATION RELATES

IS IN CONFORMITY WITH THE FOLLOWING STANDARDS

EN55022 : 2010, Class A / EN55024 : 2010 / IEC 61000-4 Series / EN61000-3-2 :

2006+A1:2009+A2:2009 / EN 6100-3-3 : 2008 / CFR 47, Part 15/CISPR 22, Class A / ANSI C63.4 : 2009 /

IEC60950-1:2005 (EN 60950-1:2006+A11:2009+A1:2010+A12:2011) / GB4943.1:2011 / GB9254:2008

/ GB17625.1 : 2003

Caution

SAFETY INSTRUCTIONS

Please read the following instructions carefully.

1. Keep the equipment away from humidity.
2. Before you connect the equipment to the power outlet, please check the voltage of the power source.
3. Make sure the printer is off before plugging the power connector into the power jack.
4. It is recommended that you connect the printer to a surge protector to prevent possible transient overvoltage damage.
5. Be careful not to get liquid on the equipment to avoid electrical shock.
6. For safety and warranty reasons, ONLY qualified service personnel should open the equipment.
7. Do not repair or adjust energized equipment under any circumstances.

1

Barcode Printer

1.1 Box Content

Please check that all of the following items are included with your printer.

• CL-S321 Barcode Printer

Line drawing of a rectangular electronic device with a lid and ventilation slots (no text or symbols)

• Label Supply Module Label Supply Hub

- Ribbon Module Empty Ribbon Core

• Power Adapter Power Cord

Label Guide Plates(Set of 2) Ribbon AC Adapter

Line drawing of a rectangular electronic device with a coiled cable and ports (no text or symbols)

Label Stock

• CD Including QLabel software and CL-S321/ CL-S331 user manual.

- CL-S321/CL-S331 Quick-Start Guide

- USB Cable

Thermal Transfer Bands & Model CL-S321/331 CIGEN SYSTEMS JAPAN CL-31 CIGEN CIGEN SYSTEMS JAPAN CL-31

CITYUN CL-S321/CL-S331 Open SPTA CNTA

1

Barcode Printer

1.2 Getting To Know Your Printer

Device Overview

- Front View

TOP COVER LED OPERATION PANEL FEED BUTTON LED INDICATOR COVER OPEN BUTTONS Release buttons for opening the printer cover

- Rear View

FAN-FOLD LABEL INSERT Feed slot for continuous labels SERIAL PORT POWER SWITCH - ON - OFF ETHERNET PORT USB PORT POWER SLOT

Open The Printer Cover

RIBBON REWIND WHEEL RELEASE CATCH(Left) LABEL SUPPLY MODULE - LABEL SUPPLY HUB - LABEL GUIDE PLATES(Set of 2) HOLDER OF RIBBON REWIND CORE RELEASE CATCH(Right) SCREW(Right) Screw for adjusting the print head pressure SCREW(Left) Screw for adjusting the print head pressure

Open The Printing Mechanism

PRINTING MECHANISM ADJUSTMENT SCREW Screw for adjusting the printer line PRINT HEAD RIBBON SUPPLY WHEEL HOLDER OF RIBBON SUPPLY CORE LABEL GUIDE(Left) LABEL GUIDE(Right) PLATEN LABEL SENSOR

2

Printer Setup

2.1 Open The Printer Cover

Pressing The Cover Open Buttons

Place the printer on a flat surface. Open the printer cover by pressing the release buttons on both sides of the printer housing and lift the cover.

Pressing the button Pressing the button COVER OPEN BUTTONS Release buttons for opening the printer cover. Lift the printer cover backward

2.2 Open The Printing Mechanism

Pressing The Release Catches

Release and lift the printing mechanism.

RELEASE CATCHES Pressing Pressing

Lift the printing mechanism

2

Printer Setup

2.3 Loading The Ribbon

A New Ribbon Module Installation

Technical line drawings of two cylindrical mechanical components with flanges (no text or symbols)

NEW RIBBON EMPTY RIBBON CORE

1. Attach the ribbon to the empty ribbon core with the adhesive strip at the end of the ribbon.

Notch on left side Stick on empty ribbon core

1. Wind the ribbon around the empty ribbon core for 2 to 3 circles.

Diagram of a rolled document with red curved arrows indicating rotation or movement (no text or symbols)

Wind the ribbon around the core

1. A ribbon module is assembled as below.

A NEW RIBBON MODULE

RIBBON SUPPLY RIBBON REWIND

2

Printer Setup

Load The Ribbon On The Printer For Ribbon Supply Module

RIBBON SUPPLY MODULE

1. Place the right-hand side of ribbon first.

Right side Align the ribbon core to the holder HOLDER Push the ribbon to tighten the spring of the holder SPRING OF HOLDER

1. Then place the left-hand side of the ribbon.

Left side Align the notch of the ribbon core to the spoke NOTCH OF RIBBON CORE SPOKE GEAR Rotate the gear for alignment if necessary

2

Printer Setup

1. Close the printing mechanism to complete the ribbon supply module loading.

Clo

Close the printing mechanism
Load The Ribbon On The Printer For Ribbon Rewind Module

RIBBON REWIND MODULE

1. Place the right-hand side of empty ribbon core first.

Right side Align the empty ribbon core to the holder HOLDER Push the empty ribbon core to tighten the spring of the holder SPRING OF HOLDER

2

Printer Setup

1. Then place the left-hand side of the empty ribbon core.

Left side Align the notch of empty ribbon core to the spoke NOTCH OF RIBBON CORE SPOKE

1. Turn the ribbon rewind wheel to tighten the ribbon until it has no wrinkles.

Wind to back RIBBON REWIND WHEEL

1. Ribbon loading completed.

Technical line drawing of a mechanical device housing with internal components (no text or symbols)

2 Printer Setup

2.4 Loading The Label Roll

A New Label Roll Module Installation

LABEL STOCK LABEL SUPPLY HUB LABEL GUIDE PLATES(Set of 2)

1. Place the label stock on the label supply hub, attach the label guide plates to the label stock holder.

Place on the ribbon hub

1. A label roll module is assembled as below.

A NEW LABEL ROLL MODULE

Technical line drawing of a cylindrical mechanical component with flanged ends and internal brackets (no text or symbols)

2

Printer Setup

Load The Label Roll Module On The Printer

1. Release the printing mechanism and lift it.

Open the printing mechanism

1. Place the label roll module on the printer.

Place on the printer

1. Pass the label through the printing mechanism.

Through the printing mechanism

2 Printer Setup

1. Pass the label through the label guides and adjust the label guide to the label width. The label guide will help to prevent the label swaying.

Through the label guides LABEL GUIDES

1. Close the printing mechanism and top cover to complete the label loading.

Close the printing mechanism

2 Printer Setup

2.5 Loading The Label Supply Hub

1" Cores

Loading the label supply hub for 1" cores.

Technical line drawing showing a cylindrical component being cut into a multi-layered plastic housing, with an inset view of the internal structure (no text or symbols)

1.5" Cores

Loading the label supply hub for 1.5" cores.

Technical line drawing showing a cylindrical component being inserted into a multi-layered connector, with an inset view of the internal structure (no text or symbols)

2

Printer Setup

2.6 Connecting The Printer To The Host Computer

1. Please make sure that the printer is switched off.
2. Connect the power cord to the AC adapter.

POWER CORD AC ADAPTER

Connect the jack of the power adapter to the printer and connect the plug of the power adapter to the socket of the wall.

CL-S321 BARCODE PRINTER POWER ADAPTER JACK SLOT THE WALL PLUG SOCKET

2

Printer Setup

1. Connect the USB/parallel cable to the printer and host computer.

CL-S321 BARCODE PRINTER USB PORT USB CABLE PLUG PLUG PC SOCKET

1. Switch on the printer. The LED indicator should now lights up.

Switch on LED INDICATOR

2

Printer Setup

2.7 Installing The Driver

1. Insert the product CD in the CD/DVD drive of the host computer and open the "driver" folder on the CD. Select the icon for the driver file and click it to start the installation.

On driver Organize Include in library Share with Burn New folder Favorites Desktop Downloads Recent Places Libraries Documents Music Pictures Videos Homegroup Computer 1 item D:\ driver Include in library Share with Burn es top uploads nt Places ts Citizen_7.3.2_M-0.exe

1. Follow the instructions on the screen. The Driver Wizard guides you through the installation procedure. Select "Install printer drivers".

Seagull Driver Wizard Welcome to the Seagull Driver Wizard This wizard helps you install and remove printer drivers. What would you like to do? • Install printer drivers • Upgrade printer drivers • Remove printer drivers < Back Next > Cancel

1. Specify your printer model.

Seagull Driver Wizard Specify Printer Model The manufacturer and model determine which printer driver to use. Specify the model of your printer. Printer Model Citizen CL-S321 Citizen CL-S321Z Citizen CL-S331 Citizen CL-S331Z Source: C:\Seagull Version: 7.3.2 M-0 (01/16/2012) Browse... < Back Next > Cancel

2 Printer Setup

1. Specify the port used to connect the printer to the host computer.

Seagull Driver Wizard Specify Port A port is used to connect a printer to the computer. Specify the port that you are using. If you are connecting using TCP/IP or another port type not listed below, create a new port. Port Type USB001 Virtual printer port for USB Create Port... Configure Port... < Back Next > Cancel

1. Enter a printer name and assign the appropriate rights.

Seagull Driver Wizard Specify Printer Name Names are used to identify the printer on this computer and on the network. Enter a name for this printer. Printer name: Citizen CL-S321 Use this printer as the default printer Specify whether or not you want to share this printer with other network users. When sharing, you must provide a share name. Do not share this printer Share name: Citizen_CL-S321 < Back Next > Cancel

1. Once the installation is complete, a summary of the printer settings is displayed.

Check whether the printer settings are correct and click "Finish" to start copying the driver files. Wait until copying is complete, then finish the installation.

Seagull Driver Wizard Completing the Seagull Driver Wizard A new printer will be installed using the following settings: Name: Citizen CL-5321 Share name: Port: US8001 Default: No. Manufacturer: Citizen Model: Citizen CL-5321 Version: 7.3.2 M-0 (01/16/2013) To begin the driver installation process, click Finish.

2

Printer Setup

1. Once the driver installation is complete, the new printer should appear in the "Devices and Printers" folder.

Control Panel > Hardware and Sound > Devise and Printer Add a device Add a printer Citizen CL-S321 Control Panel > Hardware & Add a device Add a printer Citizen CL-S321

3

Operation Panel

3.1 LED Operation Panel

LED OPERATION PANEL FEED BUTTON LED INDICATOR

FEED Button

When you press the FEED button, the printer moves the label to the defined stop position.

If you are using continuous labels, pressing the FEED button will move label stock until you release the button again.

If you are using individual labels, pressing the FEED button will move only one label.

If the label does not stop at the correct position, you need to run the auto-detection function on the label stock, please see Section 3.3 Label

Calibration and Self Test.

LED Indicators

LED Indicator Status Description

Green Standby The printer is ready for operation.

Red, Orange Error

The printer has detected an error.

See Section 3.2 Error Alerts.

3

Operation Panel

3.2 Error Alerts

In the event of a problem that prevents normal functioning of the printer, you will see an error message on LED indicators and hear some beep signals. Please refer to below table for the error alerts.

Error Light

Colour

- Red

- Orange

Flashing Frequency

- Fast Flashing

- Slow Flashing

- Light On

LED OPERATION PANEL LED INDICATOR

LED Indicator Status Description Solution

	Media Error	Unable to detect the paper.	Run the auto-detection function again.
		The ribbon or labels are finished. Replace the ribbon or label roll.
		Paper jam.	Possible reasons:The paper feed roller is blocked.No gap or black mark could be detected.
	Settings Error	No ribbon is loaded, but thermal transfer mode is selected as printing mode.	1. To work in thermal transfer mode, load a ribbon.2. Alternatively, select the direct thermal printing mode.
	Memory Error	The memory is full. The printer also prints the message "Memory full".	Delete data you no longer need from the printer memory.
		File name already exists. The printer also prints the message "Filename is repeated".	Change the name of the file and try storing it on the printer again.
	Print Head Error	The print head temperature is too high.	Wait for the print head to cool down to operating temperature. The printer will then switch to standby mode and the LED will stop flashing.

3.3 Label Calibration and Self Test

Label Calibration

The printer can automatically detect and store label height.

That means the host computer does not need to transmit the label height to the printer.

Self Test

Self-test function lets you check whether the printer is functioning normally.

Here is how you run the label size calibration and self test.

1. Check that the label stock is loaded correctly.
2. Switch off the printer.

3. Switch the printer on again, keeping the FEED button pressed. When the LED starts to flash red, release the FEED button. The printer will now measure the label stock and store the label height.

4. Once the printer has successfully measured the label stock, it will print a self-test label.

The contents of a self-test printout are listed below.

Model & Version CL-S321:XX.XXX USB ID setting USB S/N:12345678 Serial port setting Serial port:96,N,8,1 MAC address of Ethernet port MAC Addr:xx-xx-xx-xx-xx-xx IP protocol setting DHCP Enable IP address of Ethernet port IP xxx.xxx.xxx.xxx Gateway setting Gateway xxx.xxx.xxx.xxx Netmask setting Sub-Mask xxx.xxx.xxx.xxx ########## Number of DRAM installed 1 DRAM installed Image buffer size Image buffer size:1500 KB Number of forms 0000 FORM(S) IN MEMORY Number of graphics 0000 GRAPHIC(S) IN MEMORY Number of fonts 000 FONT(S) IN MEMORY Number of Asian fonts 000 ASIAN FONT(S) IN MEMORY Number of Databases 000 DATABASE(S) IN MEMORY Number of Scalable fonts 000 TTF(S) IN MEMORY Free memory size 4073 KB FREE MEMORY Speed, Density, Ref. Point, Print direction ^S4 ^H8 ^R000 ~R200 Label width, Form length, Stop position ^W102 ^Q100,3 ^E18 Cutter, Label Dispenser, Mode Option:^D0 ^O0 ^AD Sensor Setting Reflective AD:1.96 2.84 2.49[0.88_23] Code Page Code Page:850 Printer is on factory default Default state=Yes

4

NetSetting for Ethernet

4.1 Installing The NetSetting software

The NetSetting software is used to manage the network configurations when connecting the printer via Ethernet port. It is available on product CD or can be downloaded from official website. To install the NetSetting, please follow below steps.

1. Insert the product CD in the CD/DVD drive of the host computer and open the "Ethernet" folder on the CD.
2. Select the icon for the NetSetting installation file and click it to start the installation.

Organize Share with Burn New folder D:\Ethernet Share with Burn New folder ites stop vnloads nt Places NetSettingSetup.msi 3 items

1. Follow the instructions on the screen. The Setup Wizard guides you through the installation procedure.
2. Specify the "Installation Folder".

NetSetting Select Installation Folder The installer will install NetSetting to the following folders. To install in this folder, click "Next". To install to a different folder, enter it below or click "Browse" Folder: C:\Program Files (x86\CIT\ZEN\NetSetting\ Browse... Disk Cost... Install NetSetting for yourself, or for anyone who uses this computer: Everyone Just me Cancel < Back Next >

1. Click "Next" to start the installation.
2. Once the installation is completed; you will see the NetSetting icon on your desktop.

NetSetting

4

NetSetting for Ethernet

4.2 The Interface of NetSetting

Click the NetSetting icon to start the program; you will see the start page as below. The start page will display the basic information of connected printer and your PC.

Netting Search Network Printer Please Select The Printer You Want To Connect Alias Name Serial No Mac Address IP Address Printer Citizen User csj000000 00-00-06-00-00-00 192.168.0.15 00-00-06-00-00-00 192.168.0.15 Miscellaneous Information

Click the magnifier icon to search the Citizen printers which are connected via Ethernet port in you network environment. Once a connected Citizen printer is detected, it will be listed on the start page.

NetSetting IP Setting Printer Name: Length(1~16) Port No: 9100 Password Please Input Password (Digit Allowed Only) Length(1~4) OK Cancel 8° Address: Subnet Mask: Set Refresh

There are six tabs on the top of interface which can configure different types of network settings. But for the data security reason, you need correct password to enter the configuration pages.

Notice

* The default password is "1111", you can change the password later from the "IP Setting" tab.

IP Setting

The IP Setting tab can change the printer name, Port number, Gateway setting and the password for configuring the printer. You can also set the printer's IP address ether by DHCP or by Static IP.

NetSetting IP Setting Printer Name: Citizen Length(1~16) Port No: 9100 Default Gateway: 192 . 168 . 0 . 1 Password: 0000 Length(1~4) ● Get IP From DHCP Server ○ Static IP IP Address: 192 . 168 . 0 . 16 Subnet Mask: 255 . 255 . 255 . 0 Set Refresh

You can press "Set" button to apply the settings and "Refresh" button to refresh the setting values.

Notice

* To fully benefit from the NetSetting software, you should be familiar with basic networking principles. Please contact your network administrator for related network setting information.

Alert Mail Setting

NetSetting will send the alert messages to designated mail account when the error happened on printer. The alert messages are sent by SMTP (Simple Mail Transfer Protocol) or SNMP (Simple Network Management Protocol). You can set or change the configurations of SMTP and SNMP on this "Alert Mail Setting" tab.

Enable SMTP Alert Message Notification Login Account: default Length(1~64) Login Password: ***** Length(1~16) Server IP Address: 192 . 168 . 0 . 100 xxx.xxx.xxx.xxx Mail Subject: barcode printer message Length(1~60) Mail From Address: [e-mail] Length(1~32) Mail To Address: [e-mail] Length(1~32) Duration Cycle: 0 0 ~ 168 Hours Event Counter: 1 1 ~ 100 Enable SNMP Alert Message Notification SNMP Community: default Length(1~16) SNMP Trap Community: public Length(1~16) Trap IP Address: 192 . 168 . 0 . 125 xxx.xxx.xxx.xxx Set Refresh

You can press "Set" button to apply the settings and "Refresh" button to refresh the setting values.

Alert Message Setting

For the alert message notification function, you can decide which error cases need to be sent out to the operator. Moreover, the alert messages can be set to be sent by SMTP, SNMP or both.

NetSetting Alert Message Setting SMTP SNMP Description ✓ ✓ Paper or Ribbon Empty ✓ ✓ Paper Jam ✓ ✓ Ribbon Out ✓ ✓ Printhead Up ( Open ) ✓ ✓ Rewinder Full ✓ ✓ File System Full ✓ ✓ File Not Found ✓ ✓ Duplicated Name ✓ ✓ Syntax Unknown ✓ ✓ Cutter Jammed or Not Installed ✓ ✓ TPH Over Heat Set Refresh

You can press "Set" button to apply the settings and "Refresh" button to refresh the setting values.

Printer Configuration

Set or change the configurations of connected printer. Most of key settings for the printer operation can be done by this setting page.

NetSetting Printer Configuration Printer Setup Printer Model CL-S321 Tear-off Position 0 Speed 4 Darkness 10 Dispenser/Applicator 0 (None) Labels per Cut 0 Printing Mode Thermal Transfer Serial Port Setting Baud Rate 9600 Parity None Data Bits 8 Stop Bits 1 Miscellaneous LCD Language Keyboard Country Code Code Page Code Page 850 Sensing Mode 2 - Automatic Pre-Printing Top Of Form ON Buzzer ON Set Refresh

You can press "Set" button to apply the settings and "Refresh" button to refresh the setting values.

Terminal

The "Terminal" tab provides a communication interface for operator to control the printer. Input printer commands in "Input Command" window and press "Send Command" button, the commands will be sent to the printer. For some commands that will return response message, the message will be displayed in "Output Message" window.

NetSetting Terminal Input Command Send Command Output Message Clear Data

You can press "Send Command" button to send printer commands via Ethernet port and control the printer remotely.

Firmware Upgrade

On "Firmware Upgrade" tab, the current version of printer firmware will be showed on the screen. If you need to update the printer firmware, just specify the file location of firmware file and press "Start Download Firmware" button.

The printer firmware then can be updated remotely.

NetSetting Firmware Upgrade Firmware Upgrade Firmware Current Version: BOOT : 1.000a1 F/W : CL-S321 1.000a Please Select Firmware File: Browse Start Download Firmware Recover To Factory Settings

In addition to the firmware update, you can press "Recover To Factory Settings" button to restore the printer configurations back to factory default.

5 Maintenance And Adjustment

5.1 Cleaning The Print Head

Dirt on the print head or ribbon, or glue residue from the label stock may result in inadequate print quality. The printer cover must therefore always be closed during printing. Keeping dirt and dust away from the paper or labels ensures a good print quality and a longer lifespan of the print head.

Cleaning Steps

Here is how you clean the print head.

1. Switch off the printer.
2. Open the printer cover.
3. Release the printing mechanism and lift it.

4. Remove the ribbon.

5. To remove any label residue or other dirt from the print head (see red arrow), please use a soft lint-free cloth dipped in alcohol.

To clean the print head PRINT HEAD

Notice

* The print head should be cleaned once a week.
* Please make sure that there are no metal fragments or other hard particles on the soft cloth used to clean the print head.

5

Maintenance And Adjustment

5.2 Adjusting The Print Head Pressure

When printing on special media (with varying material thickness), the print quality may suffer. You will then need to adjust the print head pressure.

Adjustment Steps

1. Open the printer cover.
2. Remove the ribbon.
3. Use a screw driver and slowly turn the adjustment screws for the print head to increase or reduce the print head pressure.

Turn the adjustment screws SCREW(Right) Screw for adjusting the print head pressure on right side SCREW(Left) Screw for adjusting the print head pressure on left side

5

Maintenance And Adjustment

5.3 Adjusting The Print Line

When the print line is incorrectly set, the print quality on one side of the medium may suffer. In such a case, the print line must be adjusted so it is positioned parallel to the paper feed roller.

Adjustment Methods

1. To move the print head in Direction-A as indicated by the red arrow, turn the adjustment screw counterclockwise (see Arrow-1).
2. To move the print head in Direction-B as indicated by the red arrow, turn the adjustment screw clockwise (see Arrow-2).

PRINT HEAD Direction-A Direction-B ADJUSTMENT SCREW Screw for adjusting the printer line Arrow-1 Arrow-2 Turn the adjustment screw

5.4 Troubleshooting

Problem Solution

The printer is switched on but the LED does not light up.	◆ Check the power supply.Please see the Section 2.6
The LED lights up red and printing is interrupted.	◆ Check the software settings (driver settings) or command codes.◆ Look for the error alert in the table in Section 3.2. Error Alerts.◆ Check whether the print mechanism is closed correctly.Please see the Section 3.2
The label stock passes through the printer but no image is printed.	◆ Please make sure that the label stock is loaded the right way up and that it is suitable material.◆ Choose the correct printer driver.◆ Choose the correct label stock and a suitable printing mode.
The label stock jams during printing.	◆ Clear the paper jam. Remove any label material left on the thermal print head and clean the print head using a soft lint-free cloth dipped in alcohol.Please see the Section 5.1
There is no printed image on some parts of the label.	◆ Check whether any label material or ribbon is stuck to the thermal print head.◆ Check for errors in the application software.◆ Check whether the starting position has been set incorrectly.◆ Check the ribbon for wrinkles.
There is no printed image on part of the label or the image is blurred.	◆ Check the thermal print head for dust or other dirt.◆ Check the quality of the print medium.
The printed image is positioned incorrectly.	◆ Check whether there is paper or dust covering the sensor.◆ Check whether the label stock is suitable. Contact your supplier.◆ Check the paper guide settings.
A label is missed out during printing.	◆ Check the label height setting.◆ Check whether there is dust covering the sensor.◆ Run the auto-detection function.Please see the Section 3.3
The printed image is blurred.	◆ Check the darkness setting.◆ Check the thermal print head for dust or dirt.Please see the Section 5.1◆ Check if the ribbon is suitable for label stock.

Notice

* If any problems occur that are not described here, please contact your dealer.

Model CL-S321 CL-S331
Print Method Thermal Transfer/Direct Thermal
Resolution 203dpi(8dots/mm) 300dpi(12dots/mm)
Print Speed 4IPS(102mm/s) 3IPS(76.2mm/s)
Print Width 4.25"(108mm) 4.16"(105.7mm)
Print Length Min. 0.16"(4mm)**; Max. 68"(1727mm) Min. 0.16"(4mm)**; Max. 30"(762mm)
Processor 32 Bit RISC CPU
Memory	Flash 8MB Flash(4MB for user storage)
	SDRAM 16MB SDRAM
Sensor Type	Fixed transmissive sensorReflective sensor, central aligned
Media	Types	Continuous form, gap labels, black mark sensing, and punched hole; label length set by auto sensing or programming
	Width 1"(25.4mm)Min. -4.64"(118mm)Max.
	Thickness 0.003"(0.06mm)Min.-0.008"(0.20mm)Max.
	Label Roll Diameter	Max. 5"(127mm)
	Core Diameter	1", 1.5"(25.4mm, 38.1mm)
Ribbon	Types Wax, wax/resin, resin
	Length	360"(110m)
	Width 1.18"Min.-4.33"(30mm-110mm)Max
	Ribbon Roll Diameter	1.57"(40mm)
	Core Diameter	0.5"(12.7mm)
Printer Language		EPL, ZPL auto switch
Software	Label Design Software	BarTender Ultralite
	Driver	Windows 2000, XP, Vista, 7, Windows Server 2003&2008
Resident Fonts	Bitmap Fonts	6, 8, 10, 12, 14, 18, 24, 30, 16X26 and OCR A&BBitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270° rotatableBitmap fonts 8 times expandable in horizontal and vertical directions
	Scalable Fonts	90°, 180°, 270° rotatable
Download Fonts	Bitmap Fonts	Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270° rotatable
	Asian Fonts	Asian fonts 90°, 180°, 270° rotatable and 8 times expandable in horizontal and vertical directions
	Scalable Fonts	Scalable fonts 90°, 180°, 270° rotatable
Barcodes	1-D Bar codes	Code 39, Code 93, EAN 8/13(add on 2 &5), UPC A/E(add on 2&5), 12 of 5&1 2 of 5 with Shipping Bearer Bars, Codabar, Code 128(subset A, B, C), EAN 128, RPS 128, UCC 128, UCC/EAN-128 K-Mart, Random Weight, Post NET, ITF 14, China Postal Code, HIBC, MSI, Plessey, Telepen, FIM and GS1 DataBar
	2-D Bar codes	PDF417, Datamatrix code, MaxiCode, QR code, Micro PDF417, Micro QR code and Aztec code
Code Pages		CODEPAGE 437, 850, 851, 852, 855, 857, 860, 861, 862, 863, 865, 866, 869, 737WINDOWS 1250, 1251, 1252, 1253, 1254, 1255, 1257Unicode UTF8, UTF16
Graphics		Resident graphic file types are BMP and PCX, other graphic formats are downloadable from the software
Interfaces		USB Device (B-Type)RS-232 (DB-9)IEEE 802.3 10100Base-TxEthernet port (RJ-45)	:USB Device (B-Type)RS-232 (DB-9)IEEE 802.3 10100Base-TxEthernet port (RJ-45)
Control Panel		One Tri-color LED: Power(Green, Orange and Red)Function Key: FEED
Power		Auto Switching 100-240VAC, 50-60Hz

Model CL-S321 CL-S331

Environment	Operation Temperature	41°F to 104°F(5°C to 40°C)
	Storage Temperature	-4°F to 122°F (-20°C to 50°C)
Humidity	Operation 30-85%, non-condensing
	Storage 10-90%, non-condensing
Agency Approvals CE(EMC), FCC Class A, CB and CCC, NOM, S-Mark
Dimension	Length 10"(254mm)
	Height 6.7"(170mm)
	Width 8.8"(224mm)
Weight 5.5 lbs (2.5Kg), excluding consumables
Options		USB Device + Parallel interfaces(factory install)External label roll holder for 10"(250mm) O.D. label rollsExternal label rewinder

Notice

Pinout Description

USB

Connector Type : Type B

Pin NO. 1 2 3 4

Function VBUS D- D+ GND

• Serial Port

Default settings : Baud rate 9600, no parity, 8 data bits, 1 stop bit, XON/XOFF protocol and RTS/CTS

RS232 Housing(9pin to 9pin)
DB9 Socket DB9 Plug
-	1____1	+5V, max 500mA
RXD	2____2	TXD
TXD	3____3	RXD
DTR	4____4	N/C
GND	5____5	GND
DSR	6____6	RTS
RTS	7____7	CTS
CTS	8____8	RTS
RI	9____9	N/C
Computer		Printer

- Parallel Port

Factory option

Handshaking : DSTB is sent to the printer, BUSY to the host computer.

Interface Cable : Parallel cable compatible with IBM computers.

Pinout: See below.

Pin NO. Function Transmitter
1	/Strobe	host / printer
2-9	Data 0-7	host
10	/Acknowledge	printer
11	Busy	printer
12	/Paper empty	printer
13	/Select	printer
14	/Auto-Linefeed	host / printer
15	N/C
16	Signal Gnd
17	Chasis Gnd
18	+5V,max 500mA
19-30	Signal Gnd	host
31	/Initialize	host / printer
32	/Error	printer
33	Signal Ground
34-35	N/C
36	/Select-in	host / printer

Notice

* The total current to the serial port may not exceed 500mA.

CITIZEN SYSTEMS AMERICA CORPORATION

363 Van Ness Way, Suite 404

Torrance, CA 90501. USA

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http://www.citizen-systems.com

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D-73728, Esslingen Feltham, Middlesex, TW14 8PA

Germany United Kingdom

Tel: [phone] Tel: [phone]

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http://www.citizen-europe.com