OptiPlex 9010 - Desktop computer DELL - Free user manual and instructions

USER MANUAL OptiPlex 9010 DELL

Dell OptiPlex 9010/7010 Desktop

Owner's Manual

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2013 Dell Inc.

Trademarks used in this text: Dell™, the DELL logo, Dell Precision™, Precision ON™, ExpressCharge™, Latitude™, Latitude ON™, OptiPlex™, Vostro™, and Wi-Fi Catcher™ are trademarks of Dell Inc. Intel®, Pentium®, Xeon®, Core™, Atom™, Centrino®, and Celeron® are registered trademarks or trademarks of Intel Corporation in the U.S. and other countries. AMD® is a registered trademark and AMD Opteron™, AMD Phenom™, AMD Sempron™, AMD Athlon™, ATI Radeon™, and ATI FirePro™ are trademarks of Advanced Micro Devices, Inc. Microsoft®, Windows®, MS-DOS®, Windows Vista®, the Windows Vista start button, and Office Outlook® are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Blu-ray Disc™ is a trademark owned by the Blu-ray Disc Association (BDA) and licensed for use on discs and players. The Bluetooth® word mark is a registered trademark and owned by the Bluetooth® SIG, Inc. and any use of such mark by Dell Inc. is under license. Wi-Fi® is a registered trademark of Wireless Ethernet Compatibility Alliance, Inc.

2013-08

Rev. A01

Contents

1 Working on Your Computer....5

Before Working Inside Your Computer....5

Turning Off Your Computer....6

After Working Inside Your Computer....6

2 Removing and Installing Components....7

Recommended Tools....7

Removing The Cover....7

Installing The Cover....7

Removing The Intrusion Switch....8

Installing The Intrusion Switch....9

Removing The Wireless Local Area Network (WLAN) Card....9

Installing The WLAN Card....10

Removing The Front Bezel....10

Installing The Front Bezel....11

Removing The Expansion Card....11

Installing The Expansion Card....12

Memory Module Guidelines....12

Removing The Memory....13

Installing The Memory....13

Removing The Coin-Cell Battery....14

Installing The Coin-Cell Battery....14

Removing The Hard Drive....14

Installing The Hard Drive....16

Removing The Optical Drive.... 16

Installing The Optical Drive....18

Removing The Speaker....18

Installing The Speaker....19

Removing The Power Supply Unit.... 19

Installing The Power Supply Unit....23

Removing The Heat Sink....24

Installing The Heat Sink....25

Removing The Processor....25

Installing The Processor....26

Removing The System Fan....26

Installing The System Fan....29

Removing The Thermal Sensor....29

Installing The Front Thermal Sensor....31

Removing The Power Switch....31

Installing The Power Switch....33

Removing The Input/Output Panel....33

Installing The Input/Output Panel....35

Removing The System Board....35

System Board Layout....37

Installing The System Board....38

3 System Setup....39

Boot Sequence....39

Navigation Keys....39

System Setup Options....40

Updating the BIOS 48

Jumper Settings....48

System and Setup Password....48

Assigning a System Password and Setup Password.... 49

Deleting or Changing an Existing System and/or Setup Password....49

Disabling a System Password....50

4 Diagnostics....51

Enhanced Pre-Boot System Assessment (ePSA) Diagnostics....51

5 Troubleshooting Your Computer....53

Power LED Diagnostics....53

Beep Code....54

Error Messages....54

6 Specifications....59

7 Contacting Dell 67

Working on Your Computer

Before Working Inside Your Computer

Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist:

• You have read the safety information that shipped with your computer.
• A component can be replaced or--if purchased separately--installed by performing the removal procedure in reverse order.

WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface, such as a connector on the back of the computer.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.

CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

To avoid damaging your computer, perform the following steps before you begin working inside the computer.

1. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.
2. Turn off your computer (see Turning Off Your Computer).

△ CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device.

1. Disconnect all network cables from the computer.
2. Disconnect your computer and all attached devices from their electrical outlets.
3. Press and hold the power button while the computer is unplugged to ground the system board.
4. Remove the cover.

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components.

Turning Off Your Computer

CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your computer.

1. Shut down the operating system:

- In Windows 8:

* Using a touch-enabled device:

a. Swipe in from the right edge of the screen, opening the Charms menu and select Settings.

b. Select the and then select Shut down

* Using a mouse:

a. Point to upper-right corner of the screen and click Settings.

b. Click the and select Shut down.

- In Windows 7:

1. Click Start

1. Click Shut Down.

or

1. Click Start

1. Click the arrow in the lower-right corner of the Start menu as shown below, and then click Shut

Down..

1. Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off.

After Working Inside Your Computer

After you complete any replacement procedure, ensure you connect any external devices, cards, and cables before turning on your computer.

1. Replace the cover.

△ CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer.

1. Connect any telephone or network cables to your computer.
2. Connect your computer and all attached devices to their electrical outlets.
3. Turn on your computer.
4. If required, verify that the computer works correctly by running the Dell Diagnostics.

2

Removing and Installing Components

This section provides detailed information on how to remove or install the components from your computer.

Recommended Tools

The procedures in this document may require the following tools:

• Small flat-blade screwdriver
  • Phillips screwdriver
• Small plastic scribe

Removing The Cover

1. Follow the procedures in Before Working Inside Your Computer.
2. Pull up the cover release latch, and lift the cover upwards to remove it from the computer.

3D illustration of a computer tower with ventilation slots and blue directional arrows indicating motion (no text or symbols)

Installing The Cover

1. Place the cover on the computer.
2. Press down on the cover till it clicks into place.
3. Follow the procedures in After Working Inside Your Computer.

Removing The Intrusion Switch

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the cover.

Interior view of a computer drive bay showing internal components like CPU socket, drive bays, and expansion slots (no text or symbols visible)

1. Press the clip inwards to release and gently pull the intrusion cable from system board.

Diagram showing a computer tower connected to a CPU fan, with an inset highlighting a mechanical component (no text or symbols present)

1. Slide the intrusion switch outward and remove it from the chassis.

Close-up of a computer motherboard with a black connector and red wire, showing an upward arrow (no text or symbols visible)

Installing The Intrusion Switch

1. Slide the intrusion switch toward the chassis top and secure it to place.
2. Connect the intrusion cable to the system board.
3. Install the cover.
4. Follow the procedures in After Working Inside Your Computer.

Removing The Wireless Local Area Network (WLAN) Card

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the cover.
3. Remove the screws that secure the antenna puck to the connector on the computer. Pull the antenna puck from the computer.

Close-up of a server rack with connected USB cable and a small device (no visible text or symbols)

1. Lift the latch upwards. Lift and remove the WLAN card from the connector on the system board.

Computer motherboard showing a green circuit board inserted into a CPU socket, with blue arrows indicating direction of movement (no text or symbols visible)

Installing The WLAN Card

1. Insert the WLAN card into the connector on the system board and press down until it is securely in place. Fix the latch.
2. Place the antenna puck on the connector and tighten the screws that secure it to the computer.
3. Install the cover.
4. Follow the procedures in After Working Inside Your Computer.

Removing The Front Bezel

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the cover.

Interior view of a desktop computer tower showing internal CPU socket and drive bays (no text or labels visible)

1. Gently pry the front panel retention clips away from the chassis located at the side edge of front bezel.

Close-up of a Dell desktop computer tower with ventilation slots and drive bays (no visible text or symbols)

1. Rotate the front panel away from the chassis to release the hooks on the opposite edge of the panel.

Close-up of a server rack with a blue arrow indicating compression or disassembly (no text or symbols visible)

Installing The Front Bezel

1. Insert the hooks along the bottom edge of the front panel into the slots on the chassis.
2. Rotate the bezel toward the computer to engage the four front panel retention clips until they click into place.
3. Install the cover.
4. Follow the procedures in After Working Inside Your Computer.

Removing The Expansion Card

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the cover.

3D cutaway view of a computer tower showing internal hardware and storage (no text or symbols visible)

1. Lift the release tab on the card-retention latch upward.

Interior view of a computer motherboard showing a CPU socket with an open circuit board and a blue arrow indicating rotation (no text or symbols present)

1. Press the release lever away from the expansion card and ease the card up and out of its connector.

Interior view of a computer motherboard showing CPU socket, fan, and monitor (no text or symbols visible)

Installing The Expansion Card

1. Insert the expansion card into the connector on the system board to secure it in place and press down the card retention latch downward.
2. Install the cover.
3. Follow the procedures in After Working Inside Your Computer.

Memory Module Guidelines

To ensure optimal performance of your computer, observe the following general guidelines when configuring your system memory:

• Memory modules of different sizes can be mixed (for example, 2 GB and 4 GB). But, all populated channels must have identical configurations.
• Memory modules must be installed beginning with the first socket.

NOTE: The memory sockets in your computer may be labeled differently depending on the hardware configuration. For example, A1, A2 or 1,2,3.

- If the quad-rank memory modules are mixed with single or dual-rank modules, the quad-rank modules must be installed in the sockets with the white release levers.

- If memory modules with different speeds are installed, they operate at the speed of the slowest installed memory modules.

Removing The Memory

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the cover.

Interior view of a computer tower case showing CPU socket, drive bays, and motherboard (no visible text or labels)

1. Press down on the memory retaining tabs on each side of the memory modules, and lift the memory modules out of the connectors on the system board.

Diagram showing two mechanical components with directional arrows, one gray and one green, both without any text or symbols.

Installing The Memory

1. Align the notch on the memory-card with the tab in the system-board connector.
2. Insert the memory modules into the connectors on the system board. Install the memory in the order of 1 > 2 > 3 > 4.
3. Press down on the memory modules until the release tabs spring back to secure them in place.
4. Install the cover.
5. Follow the procedures in After Working Inside Your Computer.

Removing The Coin-Cell Battery

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the

a) cover
b) expansion card

Interior view of a computer tower case showing internal components and drive bays (no text or labels visible)

1. Carefully press the release latch away from the battery. The battery pops out from the socket, lift the coin-cell battery out of the computer.

Two electronic components with blue arrows pointing to a gold connector, separated by a black arrow (no text or symbols)

Installing The Coin-Cell Battery

1. Place the coin cell battery into its slot on the system board.
2. Press the coin cell battery downward until the release latch springs back into place and secures it.
3. Install the expansion card.
4. Install the cover.
5. Follow the procedures in After Working Inside Your Computer.

Removing The Hard Drive

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the cover.

3D rendering of an open computer tower case with visible CPU socket and motherboard (no text or symbols)

1. Remove the data cable and the power cable from the back of the hard drive.

Close-up of a hard disk component being inserted into a computer chassis, showing blue casing and drive bays (no text or symbols visible)

1. Press the blue securing bracket inward and lift the hard drive bracket out of the bay in an angle.

Internal view of a computer hard drive with blue plastic casing and mounting bracket (no text or symbols visible)

1. Flex the hard drive bracket and then remove the hard drive from the bracket.

Two views of a device housing with blue plastic components and directional arrows indicating flow or movement (no text or symbols)

1. Repeat the preceding steps for the second hard drive, if available.

Installing The Hard Drive

1. Insert the hard drive into the hard-drive bracket.
2. Press both blue securing-bracket tabs inward and slide the hard drive bracket into the bay in the chassis.
3. Connect the data cable and the power cable to the hard drive.
4. Install the cover.
5. Follow the procedures in After Working Inside Your Computer.

Removing The Optical Drive

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the

a) cover

b) front bezel

3D cutaway view of a computer tower case showing internal components like CPU, drive, and motherboard (no text or labels visible)

1. Remove the data cable and power cable from the back of the optical drive.

Close-up of a computer drive with an open rear panel and internal components (no visible text or symbols)

1. Lift up the optical-drive latch and then slide the optical drive towards the front of the computer.

Close-up of a computer drive showing internal components and a blue directional arrow (no text or symbols)

Installing The Optical Drive

1. Push the optical drive from the front towards the back of the computer.
2. Connect the data cable and the power cable to the optical drive.
3. Install the front bezel.
4. Install the cover.
5. Follow the procedures in After Working Inside Your Computer.

Removing The Speaker

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the cover.

Close-up of a computer motherboard with cable routing and two highlighted components (no text or symbols visible)

1. Disconnect the speaker and unthread it.

Diagram of a device component with labeled parts and directional arrows indicating assembly or installation steps

1. Press down the speaker-securing tab and slide the speaker upwards to remove it.

Diagram of an electrical component with labeled parts and directional arrows indicating assembly or connection points.

Installing The Speaker

1. Press the speaker-securing tab and slide the speaker downward to secure it.
2. Thread the speaker cable into the chassis clip.
3. Connect the speaker cable to the system board.
4. Install the cover.
5. Follow the procedures in After Working Inside Your Computer.

Removing The Power Supply Unit

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the
   a) cover
   b) hard drive
   c) optical drive

Interior view of a computer tower drive showing a power supply unit with visible circuitry and wiring (no text or symbols)

1. Press the plastic clip and disconnect the 4-pin power cable from the system board.

Interior view of a computer case with connected cables and a highlighted component (no text or symbols visible)

1. Unthread the power cable from the chassis clips.

Interior view of a computer tower with cable harnesses and CPU socket, showing two magnified views of internal components (no text or symbols visible)

1. Press and lift the 24-pin cable to disconnect it from the system board.

Interior view of a computer motherboard showing cable routing and a highlighted component (no text or symbols visible)

1. Unthread the 24-pin power cable from the chassis clip.

Internal view of a computer motherboard showing CPU socket, power connectors, and fan (no text or symbols visible)

1. Unthread the power supply cables from the chassis clip.

Close-up of computer hardware components with colorful cable and connectors (no visible text or symbols)

1. Remove the screws that secure the power supply unit to the back of the computer.

Back view of a server rack with labeled ports and connectors (no readable text or symbols)

1. Push in on the blue release tab beside the power supply, and slide the power supply towards the front of the computer.

Interior view of a computer drive bay showing a power supply unit with cable and indicator lights (no text or symbols visible)

1. Lift the power supply out of the computer.

Computer power supply unit with visible circuit board and wiring, no text or symbols present

Installing The Power Supply Unit

1. Place the power supply in the chassis and slide towards the back of the system to secure it.
2. Tighten the screws securing the power supply to the back of the computer.
3. Thread the power supply cables into the chassis clips.
4. Connect the 4-pin power cable to the system board.
5. Connect the 24-pin power cable to the system board.
6. Install the optical drive.
7. Install the hard drive.
8. Install the cover.
9. Follow the procedures in After Working Inside Your Computer.

Removing The Heat Sink

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the cover.

Interior view of a computer case showing internal components including a CPU, fan, and drive unit (no text or symbols visible)

1. Press the plastic clip and pull the heat-sink cable from the system board.

Close-up of a computer motherboard with connectors and a connector pin (no visible text or symbols)

1. Using a Phillips screwdriver, loosen the captive screws securing the heat-sink assembly to the system board and lift it away from the computer. Lay the assembly with the fan facing downwards, and with the thermal grease facing upwards.

Interior view of a computer motherboard showing a CPU socket and drive slots (no text or symbols visible)

Installing The Heat Sink

1. Place the heat sink into the chassis.
2. Use a Phillips screwdriver to tighten the captive screws securing the heat sink to the system board.
3. Connect the heat sink cable to the system board.
4. Install the cover.
5. Follow the procedures in After Working Inside Your Computer.

Removing The Processor

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the cover.
3. Remove the heat sink.
4. Press the release lever down and then move it outward to release it from the retention hook that secures it. Lift the processor cover and remove the processor from its socket.

Diagram illustrating the process of a device's internal structure, showing three stages: battery pack, cable attachment, and chip expansion.

Installing The Processor

1. Insert the processor into the processor socket. Ensure the processor is properly seated. The golden triangle mark on the processor should align with the triangle mark on the system board.
2. Gently lower the processor cover.
3. Press the release lever down and then move it inward to secure it with the retention hook.
4. Install the heat sink.
5. Install the cover.
6. Follow the procedures in After Working Inside Your Computer.

Removing The System Fan

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the

a) cover
b) front bezel
c) optical drive
d) hard drive

Interior view of a computer motherboard showing CPU socket and fan (no text or symbols visible)

1. Press the plastic clip to release the system-fan cable from the system board.

Close-up of a computer motherboard with a highlighted component and fan (no visible text or symbols)

1. Unthread the system-fan cable from the chassis clip.

Close-up of a computer motherboard with visible CPU socket and cable, no text or symbols present

1. Release the system fan cables from the chassis clip.

Interior view of a computer room showing cable routing and a blue arrow pointing to a component (no text or symbols visible)

1. Press and disconnect the 24-pin power cable from the system board.

Interior view of a computer motherboard showing CPU socket, power cord, and fan (no text or symbols visible)

1. Unthread the power cables from the chassis clip.

Interior view of a computer motherboard showing CPU socket, fan, and heatsink (no text or symbols visible)

1. Pry and remove the system fan away from the four grommets securing it to the computer.

Interior view of a computer tower case showing internal components and connectors (no text or symbols visible)

Installing The System Fan

1. Place the system fan in the chassis.
2. Pass the four grommets through the chassis and slide outward along the groove to secure in place.
3. Thread the system fan connector cables to the chassis clips.
4. Connect the system fan cable to the system board.
5. Thread the power cables to the chassis clips.
6. Connect the 24-pin connector.
7. Install the hard drive.
8. Install the optical drive.
9. Install the front bezel.
10. Install the cover.
11. Follow the procedures in After Working Inside Your Computer.

Removing The Thermal Sensor

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the

a) cover

b) front bezel

c) hard drive

Interior view of a computer tower case showing internal components and wiring (no visible text or labels)

1. Disconnect the thermal-sensor cable from the system board.

Interior view of a computer tower with an attached connector, showing internal circuitry and wiring (no text or symbols visible)

1. Release the thermal-sensor cable from the chassis clips.

Laptop keyboard with attached black cable and blue arrow indicating rotation (no text or symbols)

1. Gently press the tabs from both sides to release and remove the thermal sensor away from the chassis.

Laptop keyboard with cable inserted into the back panel, showing port and socket (no text or symbols visible)

Installing The Front Thermal Sensor

1. Secure the thermal sensor to the chassis front.
2. Thread the thermal-sensor cable into the chassis clips.
3. Connect the thermal-sensor cable to the system board.
4. Install the hard drive.
5. Install the front bezel.
6. Install the cover.
7. Follow the procedures in After Working Inside Your Computer.

Removing The Power Switch

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the

a) cover
b) front bezel

Interior view of a computer drive bay showing internal components like CPU, fan, and drive unit (no text or labels visible)

1. Press in and lift to release the power-switch cable from the system board.

Close-up of a computer monitor with cable and connector, showing wiring connections (no text or symbols visible)

1. Press the clips on both sides of the power switch to release it from the chassis and pull the power switch out of the computer.

Close-up of a computer tower with a black connector and blue directional arrows indicating flow or movement (no text or symbols)

1. Slide the power-switch cable out through the front of the computer.

Close-up of a black USB connector inserted into a server rack, with a blue arrow indicating the direction (no text or symbols visible)

Installing The Power Switch

1. Slide the power-switch cable in through the front of the computer.
2. Secure the power-switch cable to the chassis.
3. Connect the power-switch cable to the system board.
4. Install the front bezel.
5. Install the cover.
6. Follow the procedures in After Working Inside Your Computer.

Removing The Input/Output Panel

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the

a) cover
b) front bezel
c) hard drive
d) optical drive

Front view of a computer interface unit with multiple Ethernet ports and connectors (no visible text or labels)

1. Disconnect the 24-pin connector from the system board.

Close-up of a computer motherboard showing cable routing and a close-up of a CPU socket with a highlighted connector (no text or symbols visible)

1. Unthread and release the power cable and I/O cable from the chassis clip.

Interior view of a computer motherboard showing CPU socket, fan, and connector (no text or symbols visible)

1. Press the metal clip and pull upwards to disconnect the USB 3.0 connector.

Diagram showing a USB cable with labeled connectors and directional arrows, likely illustrating a network or data flow concept.

1. Remove the screw that secures the I/O panel to the computer.

Interior view of a computer hardware enclosure showing an Ethernet port with ports and connectors, highlighted by a yellow circle (no text or symbols visible)

1. Slide the I/O panel towards the left of the computer to release it and pull the I/O panel along with its cable out of the computer.

Laptop front panel showing internal ports and connectors, with blue arrows indicating ports numbered 1 and 2 (no text or symbols on the device itself)

Installing The Input/Output Panel

1. Insert the Input/Output Board into the slot on the chassis front.
2. Slide the Input/Output Board towards the right of the computer to secure to the chassis.
3. Tighten the screw securing the Input/Output Board to the chassis.
4. Thread the Input/Output Board/FlyWire cable into the chassis clip.
5. Connect the Input/Output Board/FlyWire cable to the system board.
6. Install the optical drive.
7. Install the disk drive.
8. Install the front bezel.
9. Install the cover.
10. Follow the procedures in After Working Inside Your Computer.

Removing The System Board

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the

a) cover
b) front bezel
c) expansion card
d) memory
e) heat sink
f) processor

1. Disconnect all the cables connected to the system board.

Interior view of a computer motherboard with visible CPU socket, RAM slots, and wiring (no text or symbols)

1. Remove the screws that secure the system board to the chassis.
   

Close-up of a computer motherboard with highlighted CPU socket and surrounding hardware (no text or symbols visible)

1. Slide and remove the system board from the chassis.

Close-up of a green computer motherboard with visible CPU socket and RAM slots, no text or symbols present.

System Board Layout

The following image displays the system board layout of the computer.

Labeled diagram of a computer motherboard with numbered components for identification

1. PCI Express x16 (wired as x4) connector
2. PCI Card connector
3. PCI Express x1 Card connector
4. Battery socket
5. PCI Express x16 card connector
6. Intruder Connector (Intruder)
7. Fan Connector (Fan_SYS)
8. Power connector (12V_PWRCONN)

9. Processor

10. Fan Connector (Fan_CPU)

11. Memory Module Connectors (DIMM_1-4)
12. Power Switch Connector (PWR_SW)
13. System power Connector (Mini_PWR)
14. SATA Drive Connectors
15. Front USB
16. Internal Speaker Connector
17. Front-Panel Connector (FrontPanel)

18. Thermal Sensor Connector

19. Internal USB Connector (INT_USB)

20. RTC reset jumper (RTCRST)

21. Password Jumper (PSWD)

Installing The System Board

1. Align the system board to the port connectors and place the system board in the chassis.
2. Tighten the screws securing the system board to the chassis.
3. Connect all the cables to the system board.
4. Install the processor.
5. Install the heat sink.
6. Install the memory.
7. Install the expansion card.
8. Install the front bezel.
9. Install the cover.
10. Follow the procedures in After Working Inside Your Computer.

System Setup

System Setup enables you to manage your computer hardware and specify BIOS-level options. From the System Setup, you can:

• Change the NVRAM settings after you add or remove hardware
  • View the system hardware configuration
• Enable or disable integrated devices
• Set performance and power management thresholds
• Manage your computer security

Boot Sequence

Boot Sequence allows you to bypass the System Setup-defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:

• Access System Setup by pressing key
• Bring up the one-time boot menu by pressing key

The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot-menu options are:

- Removable Drive (if available)

- STXXXX Drive

NOTE: XXX denotes the SATA drive number.

• Optical Drive
  • Diagnostics

NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.

The boot sequence screen also displays the option to access the System Setup screen.

Navigation Keys

The following table displays the system setup navigation keys.

NOTE: For most of the system setup options, changes that you make are recorded but do not take effect until you restart the system.

Table 1. Navigation Keys

Keys Navigation

Up arrow Moves to the previous field.

Down arrow Moves to the next field.

Keys Navigation

Allows you to select a value in the selected field (if applicable) or follow the link in the field.

Spacebar Expands or collapses a drop-down list, if applicable.

Moves to the next focus area.

NOTE: For the standard graphics browser only.

Moves to the previous page till you view the main screen. Pressing in the main screen displays a message that prompts you to save any unsaved changes and restarts the system.

Displays the System Setup help file.

System Setup Options

NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear

Table 2. General

Option Description

System Information Displays the following information:

• System Information - Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag, Ownership Date, Manufacture Date, and the Express Service Code.
• Memory Information - Displays Memory Installed, Memory Available, Memory Speed, Memory Channels Mode, Memory Technology, DIMM 1 Size, DIMM 2 Size, DIMM 3 Size and DIMM 4 Size.
  • PCI Information - Displays SLOT1, SLOT2, SLOT3, and SLOT4.
• Processor Information - Displays Processor Type, Core Count, Processor ID, Current Clock Speed, Minimum Clock Speed, Maximum Clock Speed, Processor L2 Cache, Processor L3 Cache, HT Capable, and 64-Bit Technology.
  • Device Information - Displays SATA-0, SATA-1, SATA-2, SATA-3, LOM MAC Address, Audio Controller and Video Controller.

Boot Sequence

Allows you to specify the order in which the computer attempts to find an operating system. The options are:

• Diskette drive
  • ST320LT007-9ZV142 / ST3250312AS
• USB Storage Device
  • CD/DVD/CD-RW Drive
• Onboard NIC

Boot List Option

• Legacy
  • UEFI

Date/Time Allows you to set the date and time. The changes to the system date and time takes effect immediately.

Table 3. System Configuration

Option Description
Integrated NIC Allows you to enable or disable the integrated network card. You can set the integrated NIC to:
	DisabledEnabledEnabled w/PXEEnabled w/ImageServer
	NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear.
Serial Port Allows you to define the serial port settings. You can set the serial port to:
	DisabledCOM1COM2COM3COM4
	NOTE: The operating system may allocate resources even though the setting is disabled.

SATA Operation Allows you to configure the operating mode of the integrated hard drive controller.

• Disabled - The SATA controllers are hidden.
• ATA - SATA is configured for ATA mode.
• AHCI - SATA is configured for AHCI mode.
• RAID ON - SATA is configured to support RAID mode.

Drives Allows you to enable or disable the various on-board drives:

• SATA-0
- SATA-1
• SATA-2
• SATA-3

SMART Reporting This field controls if the hard drive errors for the integrated drives are reported during system startup. This technology is part of the SMART (Self Monitoring Analysis and Reporting Technology) specification.

- Enable SMART Reporting - This option is disabled by default.

USB Configuration This field configures the integrated USB controller. If system is allowed to boot any type of USB mass storage devices (HDD, memory key, floppy).If USB port is enabled, device attached to this port is enabled and available for operation system.If USB port is disabled, the operation system cannot see any device attached to this port.The options for USB configuration differ based on the form factors:

Option Description

For Mini-Tower, Desktop, Small Form Factor the options are:

• Enable Boot Support
• Enable Rear Dual USB Ports
• Enable Rear Quad USB Ports
• Enable Front USB Ports

For Ultra Small Form Factor, the options are:

• Enable Boot Support
• Enable Rear Dual USB 2.0 Ports
• Enable Rear Dual USB 3.0 Ports
• Enable Front USB Ports

NOTE: USB keyboard and mouse always work in the BIOS setup irrespective of these settings.

Miscellaneous Devices

Allows you to enable or disable various on-board devices.

- Enable PCI Slot - This option is enabled by default.

Table 4. Security

Option Description

Admin Password This field lets you set, change, or delete the administrator (admin) password (sometimes called the setup password). The admin password enables several security features. The drive does not have a password set by default.

• Enter the old password
• Enter the new password
• Confirm the new password

System Password Allows you to set, change, or delete the computer password (previously called the primary password). The drive does not have a password set by default.

• Enter the old password
• Enter the new password
• Confirm the new password

Internal HDD-0 Password

Allows you to set, change, or delete the password on the computer's internal hard disk drive (HDD). Successful changes to this password take effect immediately. The drive does not have a password set by default.

• Enter the old password
• Enter the new password
• Confirm the new password

Strong Password

Enable strong password - This option is disabled by default.

Password Configuration This field controls the minimum and maximum number of characters allowed for the admin and system passwords.

Option Description

• Admin Password Min
• Admin Password Max
• System Password Min
• System Password Max

Password Bypass Allows you to bypass the

System Password and the internal HDD password prompts

during a system restart.

• Disabled - Always prompt for the system and internal HDD password when they are set. This option is disabled by default.
• Reboot Bypass - Bypass the password prompts on restarts (warm boots).

NOTE: The system will always prompt for the system and internal HDD passwords when powered on from the off state (a cold boot). Also, the system will always prompt for passwords on any module bay HDDs that may be present.

Password Change Allows you to determine whether changes to the system and hard disk passwords are permitted when an administrator password is set.

- Allow Non-Admin Password Changes - This option is enabled by default.

TPM Security This option lets you control whether the Trusted Platform Module (TPM) in the system is enabled and visible to the operating system.

TPM Security - This option is disabled by default.

NOTE: Activation, deactivation, and clear options are not affected if you load the setup program's default values. Changes to this option take effect immediately.

Computrace This field lets you activate or disable the BIOS module interface of the optional Computrace Service from Absolute Software.

• Deactivate - This option is disabled by default.
• Disable
• Activate

CPU XD Support Allows you to enable or disable the execute disable mode of the processor.

- Enable CPU XD Support - This option is enabled by default.

OROM Keyboard Access Allows you to determine if you access the Option Read Only Memory (OROM) configuration screens via hotkeys during boot. These settings prevent access to the Intel RAID (CTRL+I) or Intel Management Engine BIOS Extension (CTRL+P/F12).

• Enable - User may enter OROM configuration screens via the hotkey.
• One-Time Enable - User can enter the OROM configuration screens via the hotkeys during the next boot. After the boot, the setting will revert to disabled.
• Disable - User can not enter the OROM configuration screens via the hotkey.

This option is set to Enable by default.

Admin Setup Lockout Allows you to enable or disable the option to enter setup when an admin password is set.

- Enable Admin Setup Lockout - This option is not set by default.

Table 5. Secure Boot

Option Description
Secure Boot Enable Allows you to enable or disable Secure Boot feature
	DisableEnable
Expert key Management Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Custom Mode option is disabled by default. The options are:
	PKKEKdbdbx
	If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear. The options are:Save to File- Saves the key to a user-selected fileReplace from File- Replaces the current key with a key from a user-selected fileAppend from File- Adds a key to the current database from a user-selected fileDelete- Deletes the selected keyReset All Keys- Resets to default settingDelete All Keys- Deletes all the keys
	NOTE: If you disable the Custom Mode, all the changes made will be erased and the keys will restore to default settings.

Table 6. Performance

Option Description
Multi Core Support Specifies whether the process will have one or all cores enabled. The performance of some applications will improve with the additional cores.
	All - Enabled by default12
Intel® SpeedStepTM	Allows you to enable or disable the Intel SpeedStep mode of the processor. This option is enabled by default.
C States Control Allows you to enable or disable the additional processor sleep states. This option is enabled by default.
Intel® TurboBoostTM	Allows you to enable or disable Intel TurboBoost mode of the processor.
	Disabled - Does not allow the TurboBoost driver to increase the performance state of the processor above the standard performance.
	Enabled - Allows the Intel TurboBoost driver to increase the performance of the CPU or graphics processor.

Option Description

Hyper-Thread Control Allows you to enable or disable the Hyper-Threading technology. This option is disabled by default.

Table 7. Power Management

Option Description

AC Recovery Specifies how the computer will respond when AC power is applied after an AC power loss. You can set the AC Recovery to:

• Power Off (default)
• Power On
• Last Power State

Auto On Time This option sets the time of the day when you would like the system to turn on automatically. Time is kept in standard 12-hour format (hour:minutes:seconds). The startup time can be changed by typing the values in the time and A.M./P.M. fields.

• Disabled - The system will not automatically power up.
• Every Day - The system will power up every day at the time you specified above.
• Weekdays - The system will power up Monday through Friday at the time you specified above.
• Select Days - The system will power up on days selected above at the time you specified above.

NOTE: This feature does not work if you turn off your computer using the switch on a power strip or surge protector or if Auto Power is set to disabled.

Deep Sleep Control

Allows you to define the controls when Deep Sleep is enabled.

• Disabled
• Enabled in S5 only
• Enabled in S4 and S5

This option is disabled by default.

Fan Control Override Controls the speed of the system fan. This option is disabled by default.

NOTE: When enabled, the fan runs at full speed.

USB Wake Support This option allows you to enable USB devices to wake the computer from standby.

- Enable USB Wake Support - This option is disabled by default.

Wake on LAN This option allows the computer to power up from the off state when triggered by a special LAN signal. Wake-up from the Standby state is unaffected by this setting and must be enabled in the operating system. This feature only works when the computer is connected to AC power supply. The options differ based on the form factor.

• Disabled - Does not allow the system to power on by special LAN signals when it receives a wake-up signal from the LAN or wireless LAN.
  • LAN Only - Allows the system to be powered on by special LAN signals.
• WLAN Only - Allows the system to be powered on by special WLAN signals. (For Ultra Small Form Factor only)

Option Description

- LAN or WLAN - Allows the system to be powered on by special LAN or WLAN signals. (For Ultra Small Form Factor only)

This option is Disabled by default.

Block Sleep This option lets you block entering to sleep (S3 state) in operating system environment.

- Block Sleep (S3 state) - This option is disabled by default.

Table 8. POST Behavior

Option Description

Numlock LED Specifies if the NumLock function can be enabled when the system boots. This option is enabled by default.

Keyboard Errors Specifies whether keyboard related errors are reported when it boots. This option is enabled by default.

POST Hotkeys Specifies whether the sign-on screen displays a message, that displays the keystroke sequence required to enter the BIOS Boot Option Menu.

- Enable F12 Boot Option menu - This option is enabled by default.

Table 9. Virtualization Support

Option Description

Virtualization This option specifies whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization technology.

- Enable Intel Virtualization Technology - This option is enabled by default.

VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities provided by Intel® Virtualization technology for direct I/O.

- Enable Intel Virtualization Technology for Direct I/O - This option is enabled by default.

Trusted Execution This option specifies whether a Measured Virtual Machine Monitor (MVMM) can utilize the additional hardware capabilities provided by Intel Trusted Execution technology. The TPM virtualization technology, and Virtualization technology for direct I/O must be enabled to use this feature.

- Trusted Execution - This option is disabled by default.

Table 10. Maintenance

Option Description

Service Tag Displays the Service Tag of your computer.

Asset Tag Allows you to create a system asset tag if an asset tag is not already set. This option is not set by default.

Option Description

SERR Messages Controls the SERR message mechanism. This option is not set by default. Some graphics cards require that the SERR message mechanism be disabled.

Table 11. Image Server
Option Description

Lookup Method Specifies how the ImageServer looks up the server address.
	Static IPDNS (enabled by default)NOTE: This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer.
ImageServer IP Specifies the primary static IP address of the ImageServer with which the client software communicates. The default IP address is 255.255.255.255.
	NOTE: This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Lookup Method is set to Static IP.
ImageServer Port Specifies the primary IP port of the ImageServer, which can be used by the client to communicate. The default IP port is 06910.
	NOTE: This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer.
Client DHCP Specifies how the client obtains the IP address.
	Static IPDHCP (enabled by default)NOTE: This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer.
Client IP	Specifies the static IP address of the client. The default IP address is 255.255.255.255.
	NOTE: This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCP set to Static IP.
Client SubnetMask	Specifies the subnet mask of the client. The default setting is 255.255.255.255.
	NOTE: This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCP set to Static IP.
Client Gateway	Specifies the gateway IP address for the client. The default setting is 255.255.255.255.
	NOTE: This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCP set to Static IP.

License Status Displays the current license status.

Table 12. System Logs

Option Description

BIOS events Displays the system event log and allows you to clear the log.

- Clear Log

Updating the BIOS

It is recommended to update your BIOS (system setup), on replacing the system board or if an update is available. For laptops, ensure that your computer battery is fully charged and connected to a power outlet

1. Restart the computer.
2. Go to dell.com/support.
3. If you have your computer's Service Tag or Express Service Code:

NOTE: To locate the Service Tag, click Where is my Service Tag?

NOTE: If you cannot find your Service Tag, click Detect Service Tag. Proceed with the instructions on screen.

1. Enter the Service Tag or Express Service Code and click Submit.
2. If you are unable to locate or find the Service Tag, click the Product Category of your computer.
3. Choose the Product Type from the list.
4. Select your computer model and the Product Support page of your computer appears.
5. Click Drivers & Downloads.
6. On the Drivers and Downloads screen, under the Operating System drop-down list, select BIOS.
7. Identify the latest BIOS file and click Download File.
8. Select your preferred download method in the Please select your download method below window; click Download File.

The File Download window appears.

1. Click Save to save the file on your computer.
2. Click Run to install the updated BIOS settings on your computer.

Follow the instructions on the screen.

Jumper Settings

To change a jumper setting, pull the plug off its pin(s) and carefully fit it down onto the pin(s) indicated on the system board. The following table displays the system board jumper settings.

Table 13. Jumper Settings

Jumper Setting Description

PSWD Default Password features are enabled

RTCRST pin 1 and 2 Real-time clock reset. Can be used for troubleshooting.

System and Setup Password

You can create a system password and a setup password to secure your computer.

Password Type Description

System password Password that you must enter to log on to your system.

Setup password

Password that you must enter to access and make changes to the BIOS settings of your computer.

CAUTION: The password features provide a basic level of security for the data on your computer.

CAUTION: Anyone can access the data stored on your computer if is not locked and left unattended.

NOTE: Your computer is shipped with the system and setup password feature disabled.

Assigning a System Password and Setup Password

You can assign a new System Password and/or Setup Password or change an existing System Password and/or Setup Password only when Password Status is Unlocked. If the Password Status is Locked, you cannot change the System Password.

NOTE: If the password jumper is disabled, the existing System Password and Setup Password is deleted and you need not provide the system password to log on to the computer.

To enter a system setup, press immediately after a power-on or reboot.

1. In the System BIOS or System Setup screen, select System Security and press . The System Security screen appears.
2. In the System Security screen, verify that Password Status is Unlocked.
3. Select System Password, enter your system password, and press or . Use the following guidelines to assign the system password:

– A password can have up to 32 characters.
- The password can contain the numbers 0 through 9.
- Only lower case letters are valid, upper case letters are not allowed.
- Only the following special characters are allowed: space, ("), (+), (,), (-), (.), (/), (;), ([), ( ), (]), (^).

Re-enter the system password when prompted.

1. Type the system password that you entered earlier and click OK.
2. Select Setup Password, type your system password and press or . A message prompts you to re-type the setup password.
3. Type the setup password that you entered earlier and click OK.
4. Press and a message prompts you to save the changes.
5. Press to save the changes. The computer reboots.

Deleting or Changing an Existing System and/or Setup Password

Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.

To enter the System Setup, press immediately after a power-on or reboot.

1. In the System BIOS or System Setup screen, select System Security and press .

The System Security screen is displayed.

1. In the System Security screen, verify that Password Status is Unlocked.

2. Select System Password, alter or delete the existing system password and press or .

3. Select Setup Password, alter or delete the existing setup password and press or .

NOTE: If you change the System and/or Setup password, re-enter the new password when promoted. If you delete the System and/or Setup password, confirm the deletion when promoted.

1. Press and a message prompts you to save the changes.

2. Press to save the changes and exit from the System Setup.

The computer reboots.

Disabling a System Password

The system's software security features include a system password and a setup password. The password jumper disables any password(s) currently in use.

NOTE: You can also use the following steps to disable a forgotten password.

1. Follow the procedures in Before Working on Your Computer.
2. Remove the cover.
3. Identify the PSWD jumper on the system board.
4. Remove the PSWD jumper from the system board.
   NOTE: The existing passwords are not disabled (erased) until the computer boots without the jumper.
5. Install the cover.
   NOTE: If you assign a new system and/or setup password with the PSWD jumper installed, the system disables the new password(s) the next time it boots.
6. Connect the computer to the electrical outlet and power-on the computer.
7. Power-off the computer and disconnect the power cable from the electrical outlet.
8. Remove the cover.
9. Replace the PSWD jumper on the system board.
10. Install the cover.
11. Follow the procedures in After Working on Your Computer.
12. Power-on the computer.
13. Go to the system setup, and assign a new system or setup password. See Setting up a System Password.

Diagnostics

If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

Enhanced Pre-Boot System Assessment (ePSA) Diagnostics

The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to:

• Run tests automatically or in an interactive mode
• Repeat tests
  • Display or save test results
• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
  • View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing

CAUTION: Use the system diagnostics to test only your computer. Using this program with other computers may cause invalid results or error messages.

NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer terminal when the diagnostic tests are performed.

1. Power-on the computer.
2. As the computer boots, press the key as the Dell logo appears.
3. On the boot menu screen, select the Diagnostics option.
   The Enhanced Pre-boot System Assessment window is displayed, listing all devices detected in the computer. The diagnostics starts running the tests on all the detected devices.
4. If you wish to run a diagnostic test on a specific device, press and click Yes to stop the diagnostic test.
5. Select the device from the left pane and click Run Tests.
6. If there are any issues, error codes are displayed.
   Note the error code and contact Dell.

Troubleshooting Your Computer

You can troubleshoot your computer using indicators like Diagnostic Lights, Beep Codes, and Error Messages during the operation of the computer.

Power LED Diagnostics

The power button LED located on the front of the chassis also functions as a bicolored diagnostic LED. The diagnostic LED is only active and visible during the POST process. Once the operating system starts to load, it is no longer visible.

Amber LED blinking scheme – The pattern is 2 or 3 blinks followed by a short pause then x number of blinks up to 7. The repeated pattern has a long pause inserted in the middle. For example 2,3 = 2 amber blinks, short pause, 3 amber blinks followed by long pause then repeats.

Table 14. Power LED Diagnostics

Amber LED State White LED State Description

off off system is OFF

off blinking system is in sleep state

blinking off power supply unit (PSU) failure

steady off PSU is working but failed to fetch code

off steady system is ON

Amber LED State Description

2,1 system board failure

2,2 system board, PSU or PSU cabling failure

2,3 system board, memory or CPU failure

2,4 coin-cell battery failure

2,5 corrupt BIOS

2,6 CPU configuration failure or CPU failure

2,7 memory modules are detected, but a memory failure

3,1 possible peripheral card or system board failure

3,2 possible USB failure

3,3 no memory modules are detected

3,4 possible system board error

3,5 memory modules are detected, but a memory configuration or compatibility error

3,6 possible system board resource and/or hardware failure

Amber LED State Description

3,7 some other failure with messages on screen

Beep Code

The computer can emit a series of beeps during start-up if the display does not show errors or problems. These series of beeps, called beep codes, identify various problems. The delay between each beep is 300 ms, the delay between each set of beeps is 3 sec, and the beep sound lasts 300 ms. After each beep and each set of beeps, the BIOS should detect if the user presses the power button. If so, BIOS will jump out from looping and execute the normal shutdown process and power system.

Code 1-3-2

Cause Memory failure

Error Messages

Error Message Description

Address mark not found	The BIOS found a faulty disk sector or could not find a particular disk sector.
Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support.	The computer failed to complete the boot routine three consecutive times for the same error. Contact Dell and report the checkpoint code (nnnn) to the support technician
Alert! Security override Jumper is installed.	The MFG_MODE jumper has been set and AMT Management features are disabled until it is removed.
Attachment failed to respond	The floppy or hard drive controller cannot send data to the associated drive.
Bad command or file name	Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname.
Bad error-correction code (ECC) on disk read	The floppy or hard drive controller detected an uncorrectable read error.
Controller has failed The hard drive or the associated controller is defective.
Data error	The floppy or hard drive cannot read the data. For the Windows operating system, run the chkdsk utility to check the file structure of the floppy or hard drive. For any other operating system, run the appropriate corresponding utility.

Error Message Description

Decreasing available memory	One or more memory modules may be faulty or improperly seated. Re-install the memory modules and, if necessary, replace them.
Diskette drive 0 seek failure	A cable may be loose or the computer configuration information may not match the hardware configuration.
Diskette read failure	The floppy disk may be defective or a cable may be loose. If the drive access light turns on, try a different disk.
Diskette subsystem reset failed	The floppy drive controller may be faulty.
Gate A20 failure	One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them.
General failure	The operating system is unable to carry out the command. This message is usually followed by specific information—for example, Printer out of paper. Take the appropriate action to resolve the problem.
Hard-disk drive configuration error	The hard drive failed initialization.
Hard-disk drive controller failure	The hard drive failed initialization.
Hard-disk drive failure	The hard drive failed initialization.
Hard-disk drive read failure	The hard drive failed initialization.
Invalid configuration information-please run SETUP program	The computer configuration information does not match the hardware configuration.
Invalid Memory configuration, please populate DIMM1	DIMM1 slot does not recognize a memory module. The module should be re-seated or installed.
Keyboard failure	A cable or connector may be loose, or the keyboard or keyboard/mouse controller may be faulty.
Memory address line failure at address, read value expecting value	A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them.
Memory allocation error	The software you are attempting to run is conflicting with the operating system, another program, or a utility.
Memory data line failure at address, read value expecting value	A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them.

Error Message Description

Memory double word logic failure at address, read value expecting value	A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them.
Memory odd/even logic failure at address, read value expecting value	A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them
Memory write/read failure at address, read value expecting value	A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them.
Memory size in CMOS invalid	The amount of memory recorded in the computer configuration information does not match the memory installed in the computer.
Memory tests terminated by keystroke	A keystroke interrupted the memory test.
No boot device available	The computer cannot find the floppy disk or hard drive.
No boot sector on hard-disk drive	The computer configuration information in System Setup may be incorrect.

No timer tick interrupt A chip on the system board might be malfunctioning.

Non-system disk or disk error	The floppy disk in drive A does not have a bootable operating system installed on it. Either replace the floppy disk with one that has a bootable operating system, or remove the floppy disk from drive A and restart the computer.
Not a boot diskette	The operating system is trying to boot to a floppy disk that does not have a bootable operating system installed on it. Insert a bootable floppy disk.
Plug and play configuration error	The computer encountered a problem while trying to configure one or more cards.
Read fault	The operating system cannot read from the floppy or hard drive, the computer could not find a particular sector on the disk, or the requested sector is defective.
Requested sector not found	The operating system cannot read from the floppy or hard drive, the computer could not find a particular sector on the disk, or the requested sector is defective.

Reset failed The disk re-set operation failed.

Sector not found The operating system cannot locate a sector on the floppy or hard drive.

Seek error The operating system cannot find a specific track on the floppy disk or hard drive.

Shutdown failure A chip on the system board might be malfunctioning.

Time-of-day clock stopped The battery might be dead.

Error Message Description

Time-of-day not set- The time or date stored in System Setup does not match the computer clock.

please run the

System Setup

program

Timer chip counter 2 A chip on the system board may be malfunctioning.

failed

Unexpected interrupt The keyboard controller may be malfunctioning or a memory module may be loose.

in protected mode

WARNING: Dell's During initial startup, the drive detected possible error conditions. When your computer

Disk Monitoring finishes booting, immediately back up your data and replace your hard drive (for installation

System has detected procedures, see "Adding and Removing Parts" for your computer type). If no replacement drive

that drive [0/1] on the is immediately available and the drive is not the only bootable drive, enter System Setup and

[primary/secondary] change the appropriate drive setting to None. Then remove the drive from the computer.

EIDE controller is

operating outside of

normal

specifications. It is

advisable to

immediately back up

your data and replace

your hard drive by

calling your support

desk or Dell.

Write fault The operating system cannot write to the floppy or hard drive.

Write fault on The operating system cannot write to the floppy or hard drive.

selected drive

Specifications

NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start

(Start icon) → Help and Support, and then select the option to view information about your computer.

Table 15. Processor

Feature Specification
Processor type	Intel Core i3 seriesIntel Core i5 seriesIntel Core i7 seriesIntel Pentium Dual Core seriesIntel Celeron series
	[SH20] NOTE: Intel Celeron series is only available for the Dell OptiPlex 7010.

Total Cache Up to 8 MB cache depending on processor type

Table 16. Memory

Feature Specification

Type DDR3

Speed 1600 MHz

Connectors:

Desktop, Mini-Tower, Small Form Factor four DIMM slots

Ultra Small Form Factor two DIMM slots

Capacity 2 GB, 4 GB, 6 GB, 8 GB, 16 GB and 32 GB

Minimum Memory 2 GB

Maximum memory:

Desktop, Mini-Tower, Small Form Factor 32 GB

Ultra Small Form Factor 16 GB

Table 17. Video

Feature Specification
Integrated	Intel HD Graphics (Celero/Pentium CPU-GPU)Intel HD Graphics 2000 (iCore DC/QC Intel 7 Series Express Chipset CPU-GPU combo)

Feature Specification

- Intel HD Graphics 2500/4000 (i3/i5/i7 DC/QC Intel 7 Series Express Chipset CPU-GPU Combo)

Discrete PCI Express x16 graphics adapter

Table 18. Audio
Feature Specification
Integrated two Channel High Definition Audio
Table 19. Network
Feature Specification

Integrated Intel 82579LM Ethernet capable of 10/100/1000 Mb/s communication

Table 20. System Information

Feature Specification

System Chipset Intel 7 Series Express Chipset

DMA Channels two 82C37 DMA controllers with seven independently programmable channels

Interrupt Levels Integrated I/O APIC capability with 24 interrupts

BIOS Chip (NVRAM) 12 MB

Table 21. Expansion Bus

Feature Specification

Bus Type PCIe gen2, gen3 (x16), USB 2.0, and USB 3.0

Bus Speed PCI Express:

- x1-slot bidirectional speed – 500 MB/s

- x16-slot bidirectional speed – 16 GB/s

SATA: 1.5 Gbps, 3.0 Gbps, and 6 Gbps

Table 22. Cards

Feature Specification

PCI:

Mini-Tower up to one full-height card

Desktop up to one low-profile card

Small Form Factor none

Ultra Small Form Factor none

Feature Specification

PCI Express x1:

Mini-Tower up to three full-height cards

Desktop up to three low-profile cards

Small Form Factor up to two low-profile cards

Ultra Small Form Factor none

PCI-Express x16:

Mini-Tower up to two full-height cards

Desktop up to two low-profile cards

Small Form Factor up to two low-profile cards

Ultra Small Form Factor none

Mini PCI Express:

Mini-Tower none

Desktop none

Small Form Factor none

Ultra Small Form Factor up to one half-height card

Table 23. Drives

Feature Specification

Externally Accessible (5.25-inch drive bays)

Mini-Tower two

Desktop one

Small Form Factor one slim optical drive bay

Ultra Small Form Factor one slim optical drive bay

Internally Accessible 3.5-inch SATA drive bays 2.5-inch SATA drive bays

Mini-Tower two two

Desktop one two

Small Form Factor one two

Ultra Small Form Factor none one

Table 24. External Connectors

Feature Specification

Audio:

Front Panel one microphone connector and one headphone connector

Back Panel one line-out connector and one line-in/microphone connector

Feature Specification

Network Adapter one RJ45 connector

Serial one 9-pin connector; 16550 C compatible

Parallel one 25-pin connector (optional for mini-tower, desktop and small form factor)

USB 2.0:

Mini-Tower, Desktop, Small Form Factor Front Panel: two

Back Panel: four

Ultra Small Form Factor Front Panel: none

Back Panel: two

USB 3.0: Front Panel: two

Back Panel: two

Video

- 15-pin VGA connector

- two 20-pin DisplayPort connectors

NOTE: Video connectors may vary based on the graphics card selected.

Table 25. Internal Connectors

Feature Specification

PCI 2.3 data width (maximum) - 32 bits:

Mini-Tower and Desktop one 120-pin connector

Small Form Factor and Ultra Small Form Factor none

PCI Express x1 data width (maximum) – one PCI Express lane:

Mini-Tower and Desktop one 36-pin connector

Small Form Factor and Ultra Small Form Factor none

PCI Express x16 (wired as x4) data width (maximum) – four PCI Express lanes:

Mini-Tower, Desktop, Small Form Factor one 164-pin connector

Ultra Small Form Factor none

PCI Express x16 data width (maximum) - 16 PCI Express lanes:

Mini-Tower, Desktop, Small Form Factor one 164-pin connector

Ultra Small Form Factor none

Mini PCI Express data width (maximum) – one PCI Express lane and one USB interface:

Mini-Tower, Desktop, Small Form Factor none

Ultra Small Form Factor one 52-pin connector

Serial ATA:

Feature Specification

Mini-Tower four 7-pin connectors

Desktop three 7-pin connectors

Small Form Factor three 7-pin connectors

Ultra Small Form Factor two 7-pin connectors

Memory:

Mini-Tower, Desktop, Small Form Factor four 240-pin connectors

Ultra Small Form Factor two 240-pin connectors

Internal USB:

Mini-Tower and Desktop one 10-pin connector

Small Form Factor and Ultra Small Form Factor none

System Fan one 5-pin connector

Front panel control:

Mini-Tower, Desktop, Small Form Factor one 6-pin and two 20-pin connector

Ultra Small Form Factor one 14-pin, one 20-pin and one 10-pin

connector

Thermal Sensor one 2-pin connector

Processor one 1155-pin connector

Processor Fan one 5-pin connector

Service mode jumper one 2-pin connector

Password clear jumper one 2-pin connector

RTC reset jumper one 2-pin connector

Internal speaker one 5-pin connector

Intruder connector

one 3-pin connector

Power connector:

Mini-Tower, Desktop, Small Form Factor one 24-pin and one 4-pin connector

Ultra Small Form Factor one 8-pin, one 6-pin, and one 4-pin

connector

Table 26. Controls and Lights

Feature	Specification
Front of the computer:
Power button light	White light — Solid white light indicates power-on state; blinking white light indicates sleep state of the computer.

Feature Specification

Drive activity light White light — Blinking white light indicates that the computer is reading data from or writing data to the hard drive.
Back of the computer:
Link integrity light on integrated network adapter	Green — a good 10 Mbps connection exists between the network and the computer.
	Orange — a good 100 Mbps connection exists between the network and the computer.
	Yellow — a good 1000 Mbps connection exists between the network and the computer.
	Off (no light) — the computer is not detecting a physical connection to the network.
Network activity light on integrated network adapter	Yellow light — A blinking yellow light indicates that network activity is present.
Power supply diagnostic light Green light — The power supply is turned on and is functional.
		The power cable must be connected to the power connector (at the back of the computer) and the electrical outlet.

Table 27. Power

NOTE: Heat dissipation is calculated by using the power supply wattage rating.

Power Wattage Maximum Heat Dissipation Voltage
Mini-Tower 275 W 1390 BTU/hr 100 VAC to 240 VAC, 50 Hz to 60	Hz, 5.0 A
Desktop 250 W 1312 BTU/hr 100 VAC to 240 VAC, 50 Hz to 60	Hz, 4.4 A
Small Form Factor 240 W 1259 BTU/hr 100 VAC to 240 VAC, 50 Hz to 60	Hz, 3.6 A
Ultra Small Form Factor 200 W 758 BTU/hr 100 VAC to 240 VAC, 50 Hz to 60	Hz, 2.9 A
Coin-cell battery 3 V CR2032 lithium coin cell

Table 28. Physical Dimension

Physical Height Width Depth	Weight
Mini-Tower	36.00 cm (14.17 inches)	17.50 cm (6.89 inches)	41.70 cm (16.42 inches)	9.40 kg (20.72 lb)
Desktop	36.00 cm (14.17 inches)	10.20 cm (4.01 inches)	41.00 cm (16.14 inches)	7.90 kg (17.42 lb)
Small Form Factor	29.00 cm (11.42 inches)	9.30 cm (3.66 inches)	31.20 cm (12.28 inches)	6.00 kg (13.22 lb)

Physical Height Width Depth Weight

Ultra Small Form Factor 23.70 cm (9.33 inches) 6.50 cm (2.56 inches) 24.00 cm (9.45 inches)

3.30 kg (7.28 lb)

Table 29. Environmental

Feature Specification

Temperature range:

Operating 10 °C to 35 °C (50 °F to 95 °F)

Storage -40 °C to 65 °C (-40 °F to 149 °F)

Relative humidity (maximum):

Operating 20% to 80% (non-condensing)

Storage 5% to 95% (non-condensing)

Maximum vibration:

Operating 0.26 GRMS

Storage 2.20 GRMS

Maximum shock:

Operating 40 G

Storage 105 G

Altitude:

Operating -15.20 m to 3048 m (-50 ft to 10,000 ft)

Storage -15.20 m to 10,668 m (-50 ft to 35,000 ft)

Airborne contaminant level G1 or lower as defined by ANSI/ISA-S71.04-1985

7

Contacting Dell

To contact Dell for sales, technical support, or customer service issues:

1. Visit support.dell.com.
2. Verify your country or region in the Choose a Country/Region drop-down menu at the bottom of the page.
3. Click Contact Us on the left side of the page.
4. Select the appropriate service or support link based on your need.
5. Choose the method of contacting Dell that is convenient for you.