CORE-1400-4R-V4 - Security Ernitec - Free user manual and instructions

USER MANUAL CORE-1400-4R-V4 Ernitec

Onsite solutions to hardware and software problems

Applies for Ernitec ESR servers

Caution and Preventive Tips

Important Information

Before proceeding, please read and observe all instructions and warnings in this manual. Retain this manual with the original bill of sale for future reference and, if necessary, warranty service. When unpacking your unit, check for missing or damaged items. If any item is missing, or if damage is evident, DO NOT INSTALL OR OPERATE THIS PRODUCT. Contact your dealer for assistance.

• Handle with care, do not drop the unit
• Mount the unit in an equipment rack or place it on a solid, stable surface
• Indoor use only. Do not place the unit in a humid, dusty, oily, or smoky site
• Do not place it in an area with poor ventilation or in an area close to fire or other sources of heat. Doing so may damage the unit as well as cause fire or an electric shock
• When cleaning is necessary, shut down the system and unplug the unit from the outlet before uncovering the top cover. Do not use liquid cleaners or aerosol cleaners. Use only a damp cloth for cleaning
• Always shut down the system prior connecting or disconnecting accessories, with the exception of USB devices

Rack Mounting

Consult with the supplier or manufacturer of your equipment rack for the proper hardware and procedure of mounting this product in a safe fashion. Avoid uneven loading or mechanical instability when rack-mounting units. Make sure that units are installed to get enough airflow for safe operation. The maximum temperature for rack-mounted units is 40 °C. Check product label for power supply requirements to assure that no overloading of supply circuits or over current protection occurs. Mains grounding must be reliable and uncompromised by any connections.

Copyright

Under copyright laws, the contents of this user manual may not be copied, photocopied, translated, reproduced or reduced to any electronic medium or machine-readable format, in whole or in part, without prior written permission of the company.

Important Information

Before proceeding, please read and observe all instructions and warnings in this manual. Retain this manual with the original bill of sale for future reference and, if necessary, warranty service. When unpacking your unit, check for missing or damaged items. If any item is missing, or if damage is evident, DO NOT INSTALL OR OPERATE THIS PRODUCT. Contact your dealer for assistance.

The screens are formed on a PC with Windows 7.

If you are using another version of Windows, the screens have a slightly different appearance.

• Machine does not boot/ start up
• LED lights are on but no image on screen

Press the power button

RESET

- The machine is running but can hear a failure warning tone power cable / two is

Rack model: check needed

Technical diagram of a server rack with two internal compartments and mounting points (no text or labels)

- The machine is running but can hear a failure warning tone drive / Red LED Replace it

Check for defect hard

Technical line drawing of a device with a magnified circular detail showing a ring symbol (no text or labels present)

- The machine is running but can hear a failure Warning tone contact your local

Check for defect Fan/

dealer

RESET

• The machine is running but no image on the screen
• No network connection
• No sound

Check cable connection and reboot the machine

A B D C E F G H I K L N Q R J M P S

Backplane I/O Panel
A. USB 2.0 Port 0	H. Gb LAN Port 1	N. Center/LFE Out
B. USB 2.0 Port 1	I. USB 3.0 Port 6	O. Surround Out
C. HDMI Port	J. USB 3.0 Port 7	P. S/PDIF Out
D. VGA Port	K. Gb LAN Port 2	Q. Line In
E. DVI Port	L. USB 3.0 Port 4	R. Line Out
F. Thunderbolt Port	M. USB 3.0 Port 5	S. Mic In
G. CMOS Reset

HD Audio

- The rack rails does not fit the rack cabinet

Extending the Rails

Technical line drawing of a mechanical component with an arrow indicating direction (no text or symbols)

- The machine does boot up, no LED lights Contact your local power cables is connected to PSU dealer no warning tone

Read hardware manuals supplied with the machine for more information

Ernitec server software (excluding VMS system) Checkups Part 1.

Please notice that in part 1 of this document - none of the questions here urge you to change anything on your server just reply to each question - without changing anything.

a. Have you followed the guide above hardware guide?

□ = Yes - continue to next question
□ = No - Follow the above guide

b. Are you able to operate your server? – Is Microsoft Windows running and can you operate your mouse and keyboard?

□ = Yes - Continue to next question
□ = No - Follow the hardware guide above. And continue If it still does not work

c. Have you tried shutting down the server and starting it up again – did it solve your problem?

□ = Yes - There is no problem with your server
□ = No - Continue to next question.

d. What exact symptoms is your server showing?

e. What do you think the problem is?

f. Do you think your server problems are related to Surveillance software installed on your server?

□ = Yes - Contact your Surveillance software supplier for support
□ = No - Continue to next question

g. Do you think your server problems are related to Microsoft Windows installed on your server?

□ = Yes - Please write why and continue and continue to next question

□ = No - Continue to next question

h. Do you think your server problems are related to the physical hardware in your server?

☐ = Yes - Please write why and continue to next question

Part 2.

Please notice that in part 2 of this document - some questions will ask you to change some settings, but if you follow this guide you will be able to restore back to before Part 2 of this document.

Any changes made is your own responsibility.

Ernitec Smart Recovery

Ernitec ESR is preinstalled on all servers that has the "ESR" name in the model name.

a. Before making any changes to you system we urge you to reboot your server and use Ernitec ESR to create an image:

Reseller 1 or Reseller 2 or Customer image

The backup / image will be an exact copy of the current system on the c: drive This backup will do an exact copy of your c: drive

(Please notice that a backup does not change any data on your system - it's just a backup of whatever is installed on your c: drive)

When you have completed the ESR backup your server will now have two images

Read appendix "A" on how to operate Ernitec ESR software.

Antivirus, Firewall, hot fixes and updates

Before using any of these options please check if your problem been resolved before continuing to the next question.

a. Antivirus.

Uninstall any third party antivirus / internet security programs installed on your server (Microsoft defender, Norton, Symantec, AVG, Avast etc)

Read appendix "B" on how to uninstall programs from Microsoft Windows

b. Firewall.

Disable the Microsoft Windows firewall or any other Firewall installed on your server.

Read appendix "C" on how to disable the Microsoft Windows Firewall.

c. Hotfixes.

Identify your servers model name and number (the information is printed on the side of your server) – Example Build-ESR1800

Visit http://files.ernitec.com and browse to "Surveillance servers" and locate your model and download hotfixes for your server model. Remember to read the readme file for Each Hotfix to identify if you need/want to install the hotfix.

d. Updates

Identify your servers model name and number (the information is printed on the side of your server) – Example Build-ESR1800

Visit http://files.ernitec.com and browse to "Surveillance servers" and locate your model and download drivers for your server model. Compare what you downloaded with files on your server in the directory c:\ernitec. Update drivers that are newer than the ones installed on your server.

e. Updates – extension boards

Identify your servers model name and number (the information is printed on the side of your server) – Example Build-ESR1800

Visit http://files.ernitec.com and browse to "Surveillance servers" and locate your model and download drivers for your server model. Compare what you downloaded with files on your server in the directory c:\ernitec

Update drivers that are newer than the ones installed on your server.

If you are in doubt what “version” of drivers you have on your system please write an e-mail to [e-mail] with the model and serial number of your server and we will supply the information.

Ernitec ESR.

If the problem is still there.

a. Please make a backup of any essential software, licenses and such that you need / has been installed after receiving your server. Copy these to CD-ROM or USB key.
b. Use Ernitec ESR via boot F6 menu to restore "Ernitec Factory image"

Read appendix "D" on how to use Ernitec ESR to reinstall Factory image.

c. Without installing ANY new software / Windows update / changing anything is the problem still there?

□ = Yes - Go to part 3.
☐ = No - There is no problem with your Ernitec server or Windows installation, go to next question.

d. Install your surveillance software. Is there a problem with your server / is the original problem back?

□ = Yes - Please contact your surveillance software supplier for support
☐ = No - Your server works fine after a manual reinstallation.

Part 3.

Apparently, there is something not working the way it is supposed to.

To be able to help you, please fill out the next questions and send this entire rapport to [e-mail]

System description:

a. Server model name (Written on the white sticker on the server)

b. Server serial number (Written on the white sticker on the server)

c. Is your server still under warranty?

□ = Yes

□ = No

Contact information:

a. Reseller company name:
b. Reseller contact person name:
c. Reseller contact phone number:
d. Reseller contact e-mail address:

List programs installed – example: Ernitec EVR, Milestone – etc.

List programs:

What happened:

a. For how long has your server been running without any errors? – minutes/hours/days

b. Before having this problem did you install or update any software – if yes – what?

c. Before having this problem did you update any drivers? – if yes – what?

d. Before having, this problem did you run Windows update on the server?

$$ \begin{array}{l} \square = \text {Yes} \ \square = \text {No} \ \end{array} $$

e. Before having, this problem did your server shutdown unexpectedly / power failure?

$$ \begin{array}{l} \square = \text { No } \ \square = \text {Yes} \ \end{array} $$

If Yes:

□ = How many times ? : ____

f. What Windows version is installed on your server (Please follow appendix "E")

g. Have you followed the hardware guide in the top of this document completely?

$$ \begin{array}{l} \square = \text {Yes} \ \square = \text {No} \ \end{array} $$

IP setup of your server

a. Please fill out this form completely for network setup

Network card 1 name: ____

IP address:

Is IP setup running DHCP ?: ____

Subnet address:

Gateway:

DNS 1 and/or DNS 2:

Network card 2 name:

IP address:

Is IP setup running DHCP ?: ____

Subnet address:

Gateway:

DNS 1 and/or DNS 2:

Follow appendix "F" on how to find IP setup information for your server

Microsoft Windows:

Please inform:

a. Is the operating system part of a Microsoft Windows domain?

□ = Yes

□ = No

Please follow appendix "G" if you don't know how to find the information

b. Is Microsoft Windows auto update enabled or disabled?

□ = Yes

□ = No

Please follow appendix "H" if you don't know how to find the information

Log files.

Please look though log files and look for significant errors.

a. Launch "Windows event viewer" and look for significant errors and report them here:

Please follow appendix "I" if you don't know how to find the log files

Teamviewer:

Launch Teamviewer and report ID and password

(The program is located on the desktop or in c:\ernitec folder)

Teamviewer ID

Teamviewer Password

Send this entire document – filled out on all points to [e-mail] and we will Make contact as soon as possible.

Other information:

Please write other information you find relevant about your problem:

Appendix "A"

How to operate Ernitec ESR software.

a. Reboot or start your server and look for this screen during boot process and press F6 to start ESR software.

Press F6 to start ernitec SMART recovery or to update your existing image ...

b. Now choose what image you want to write / overwrite. Choose between
c. Update Reseller Image 1 (*Password required)
d. Update Reseller Image 2 (*Password required)
e. Update Customer Image (No password required)

* Passwords are printed on short manual and delivered with your server If you don't have it, then your reseller will have it – or can obtain the passwords by writing to [e-mail]

ernitec SMART Recovery Create/update images Create/update images Update Factory Image The factory image will be updated. Password protected! Update Reseller Image 1 Reseller image 1 will be created or updated. Password protected! Update Reseller Image 2 Reseller image 2 will be created or updated. Password protected! Update Customer Image The customer image will be created or updated.

f. When you have completed the "Update Reseller or customer Image" you now have a backup of your current configuration and the Ernitec Factory image, so two images in total to choose from later on.

Please notice that the backup ONLY contains whatever is installed on the C: drive of your server. Also please notice that the "Update Reseller or customer image" does not change any settings on your server – it's just a backup you can use later to get back to this exact point in time.

Appendix "B"

How to look for and uninstall programs from Microsoft Windows 7.

a. Click Start and choose "Control panel"
b. Locate "Programs" and choose - "Uninstall a program"
c. If you cannot locate "Uninstall a program" then click start and write in the field "search" - Programs and features - and click on the finding.

d. If no antivirus is installed it should look like this

Control Panel Home View installed updates Turn Windows features on or off Uninstall or change a program To uninstall a program, select it from the list and then click Uninstall, Change, or Repair. Organize Name Publisher Installed On Size Version Adobe Flash Player 12 ActiveX Adobe Systems Incorporated 25/02/2014 6.00 MB 12.0.0.70 Adobe Reader X1 (11.0.06) Adobe Systems Incorporated 26/02/2014 127 MB 11.0.06 AMD Catalyst Install Manager Advanced Micro Devices, Inc. 25/02/2014 26.0 MB 8.0.915.0 Intel(R) Network Connections 18.8.136.0 Intel 25/02/2014 26.9 MB 18.8.136.0 Intel® Graphics Driver Intel Corporation 06/03/2014 74.2 MB 10.18.10.3325 Intel® Management Engine Components Intel Corporation 25/02/2014 20.4 MB 9.0.0.1323 Intel® Rapid Storage Technology enterprise Intel Corporation 07/07/2014 4.0.0.1040 Intel® USB 3.0 xTenable Host Controller Driver Intel Corporation 25/02/2014 18.4 MB 2.5.0.19 Java 7 Update S1 Oracle 25/02/2014 118 MB 7.0.510 MegaRAID Storage Manager v5.20.1200 LSICorp 26/02/2014 5.00.1.200 Microsoft .NET Framework 4.5.1 Microsoft Corporation 25/02/2014 38.8 MB 4.5.50938 Microsoft Visual C++ 2010 x64 Redistributable - 10.0... Microsoft Corporation 25/02/2014 13.8 MB 10.0.40219 Microsoft Visual C++ 2010 x86 Redistributable - 13.0... Microsoft Corporation 25/02/2014 11.1 MB 10.0.40219 Microsoft Visual C++ 2012 Redistributable (x64) - 11.0... Microsoft Corporation 25/02/2014 20.4 MB 11.0.50727.1 Microsoft Visual C++ 2012 Redistributable (x85) - 11.0... Microsoft Corporation 25/02/2014 17.3 MB 11.0.50727.1 Renesas Electronics USB 3.0 Host Controller Driver Renesas Electronics Corporation 25/02/2014 885 KB 3.0.23.0 Thunderbolt(TM) Software Intel(R) Corporation 25/02/2014 1.55 MB 1.0.5.10 Currently installed programs Total size: 521 MB 17 programs installed

e. If example Avast antivirus is installed locate it and click on the program and then in the top click uninstall

Control Panel Home View installed updates Turn Windows Features on or off Uninstall or change a program To uninstall a program, select it from the set and then click Uninstall Change, or Repair. Organize Uninstall Change Name Publisher Installed On Size Version Adobe Flash Player 12 ActiveX Adobe Systems Incorporated 25/02/2014 6.00 MB 12.0.0.70 Adobe Reader XI (11.0.06) Adobe Systems Incorporated 26/02/2014 127 MB 11.0.06 AMD Catalyst Install Manager Advanced Micro Devices, Inc. 25/02/2014 26.0 MB 8.0.915.0 Avast Free Antivirus AVAST Software 12/11/2014 10.0.2208 Intel(R) Network Constructions 18.8.136.0 Intel 25/02/2014 26.9 MB 18.8.136.0 IntelR Graphics Driver Intel Corporation 06/03/2014 74.2 MB 10.18.10.3325 IntelR Management Engine Components Intel Corporation 25/02/2014 20.4 MB 9.0.0.1323 IntelR Rapid Storage Technology enterprise Intel Corporation 07/07/2014 4.0.0.1049 IntelR USB 3.0 Extensible Host Controller Driver Intel Corporation 25/02/2014 18.4 MB 2.5.0.19 Java 7 Update S1 Oracle 25/02/2014 118 MB 7.0.510 MegaRAID Storage Manager v5.00.1200 LSICorp 26/02/2014 5.00.1200 Microsoft .NET Framework 4.5.1 Microsoft Corporation 25/02/2014 38.8 MB 4.5.50938 Microsoft Visual C++ 2010 x64 Redistributable - 10.0... Microsoft Corporation 25/02/2014 138 MB 10.0.40219 Microsoft Visual C++ 2010 x86 Redistributable - 10.0... Microsoft Corporation 25/02/2014 11.1 MB 10.0.40219 Microsoft Visual C++ 2012 Redistributable (x64) - 11.0... Microsoft Corporation 25/02/2014 20.4 MB 11.0.50727.1 Microsoft Visual C++ 2012 Redistributable (x66) - 11.0... Microsoft Corporation 25/02/2014 17.3 MB 11.0.50727.1 Renesas Electronics USB 3.0 Host Controller Driver Renesas Electronics Corporation 25/02/2014 885 KB 3.0.23.0 Thunderbolt(TM) Software Intel(R) Corporation 25/02/2014 1.55 MB 1.0.5.10 AVAST Software Product version: 10.0.3208

Appendix "C"

How to disable Microsoft Windows Firewall.

a. Click Start and choose "Control panel"
b. Locate Network and Internet and choose "View network status and tasks"
c. Locate and choose "Windows Firewall"
d. If you cannot locate "Windows Firewall" then click start and write in the field search - Windows Firewall - and click on the findings.
e. In the left side choose option "Turn Windows Firewall on or off"
f. When the Firewall is disabled it should look like this:

Customize settings for each type of network You can modify the firewall settings for each type of network location that you use. What are network locations? Home or work (private) network location settings Turn on Windows Firewall Block all incoming connections, including those in the list of allowed programs Notify me when Windows Firewall blocks a new program Turn off Windows Firewall (not recommended) Public network location settings Turn on Windows Firewall Block all incoming connections, including those in the list of allowed programs Notify me when Windows Firewall blocks a new program Turn off Windows Firewall (not recommended) OK Cancel

Appendix "D"

How to use Ernitec ESR to restore the Ernitec factory image.

a. Reboot or start your server and look for this screen during boot process and press F6 to start ESR software.

Press F6 to start ernitec SMART recovery or to update your existing image ...

b. Now choose "Restore images in the left side
c. Now choose "Restore Factory Image"

ernitec SMART Recovery Create/update images Restore images Tools i Support Contacts Restore Factory Image All custom settings will be overwritten. Restore Reseller Image 1 All custom settings will be overwritten. Restore Reseller Image 2 All custom settings will be overwritten. Restore Customer Image All custom settings will be overwritten. Restore Customer Image All custom settings will be overwritten. Restore Customer Image All custom settings will be overwritten. Restore Customer Image All custom settings will be overwritten. Restore Customer Image All custom settings will be overwritten. Restore Customer Image All custom settings will be overwritten. Restore Customer Image All custom settings will be overwritten. Restore Customer Image All custom settings will be overwritten. Restore Customer Image All custom settings will be overwritten. Restore Customer Image

d. Click okay to overwrite existing installation. (Keep in mind that ALL existing data on the C: drive will be deleted and the Ernitec Factory image will be installed.

Appendix "E"

Find out what version of Windows is installed on your server.

a. Click on start and write in the search field - system - and choose "System"

Programs (4) Create a System Repair Disc System Configuration System Information Control Panel (48) System Edit the system environment variables Restore system files and settings from a restore point Music (3) Kalimba Maid with the Flaxin Hair Sleep Away Pictures (8) Chrysanthemum Jellyfish See more results system Shut down

b. From an image like this – look at the two red arrows. On this system the details are Windows 7 Ultimate – 64-bit operating system.

Control Panel Home Device Manager Remote settings System protection Advanced system settings View basic information about your computer Windows edition Windows 7 Ultimate Copyright © 2009 Microsoft Corporation. All rights reserved. Service Pack 1 System Rating: 4.2 Your Windows Experience Index needs to be refreshed Processor: Intel(R) Xeon(R) CPU E3-1275 v3 @ 3.50GHz 3.50 GHz Installed memory (RAM): 8.02 GB (7.90 GB usable) System type: 64-bit Operating System Pen and Touch: No Pen or Touch Input is available for this Display See also Action Center Windows Update Performance Information and Tools

Appendix "F"

How to find IP setup of your server.

a. Click Start and choose "Control panel"
b. Locate Network and Internet and choose "View network status and tasks"
c. If you cannot locate "View network status and tasks" then click start and write in the field search - Network and Sharing center" - and click on the findings
d. By default your server has two network cards. If both are in use, both will show up In the "Network and Sharing Center"
e. For each network click on the blue text next to "Connections"

Control Panel Home Change adapter settings Change advanced sharing settings View your basic network information and set up connections E20140059 (This computer) Multiple networks Internet See full map View your active networks Connect or disconnect Network Work network Access type: Internet Connections: Local Area Connection Unidentified network Public network Access type: No Internet access Connections: Local Area Connection 2 Change your networking settings

f. After clicking on "Local Area Connection" click on Details:

Local Area Connection Status General Connection IPv4 Connectivity: Internet IPv6 Connectivity: No Internet access Media State: Enabled Duration: 01:37:16 Speed: 1.0 Gbps Details... Activity Sent — Received Bytes: 23,020,228 | 120,626,350 Properties Disable Diagnose Close

g. The information in the red areas are the information you are looking for

Network Connection Details Property Value Connection-specific DN...=mydomain Description Intel(R) I210 Gigabit Network Connect Physical Address 0C-C4-7A-00-45-01 DHCP Enabled Yes IPv4 Address 192.168.1.238 IPv4 Subnet Mask 255.255.255.0 Lease Obtained 12 November 2014 13:20:25 Lease Expires 13 November 2014 14:29:06 IPv4 Default Gateway 192.168.1.1 IPv4 DHCP Server 192.168.1.1 IPv4 DNS Servers 192.168.1.1 192.168.1.1 IPv4 WINS Server NetBIOS over Tcpip En... Yes Link-local IPv6 Address fe80:105f94e:2679:992f%11 IPv6 Default Gateway Close

Appendix "G"

How to find out if the operating system is part of a Microsoft active directory domain.

a. Click on start and write in the search filed - system - and choose "System"

Programs (4) Create a System Repair Disc System Configuration System Information Control Panel (48) System Edit the system environment variables Restore system files and settings from a restore point Music (3) Kalimba Maid with the Flaxan Hair Sleep Away Pictures (8) Chrysanthemum Jellyfish See more results system Shut down

b. From an image like this – look at the red arrow. If it says Domain and then a domain Name then it is a member of this Microsoft Windows Active directory domain.

If it says Workgroup – then it's a member of this Microsoft Windows workgroup

Control Panel Home Device Manager Remote settings System protection Advanced system settings View basic information about your computer Windows edition Windows 7 Ultimate Copyright © 2009 Microsoft Corporation. All rights reserved. Service Pack 1 System Rating: Microsoft Windows Experience Index needs to be renewed Processor: Intel® Xeon®, CPU ID: 1275 v3 B 330GHz: 3.50 GHz Installed memory (RAM): 8.02 GB (7.00 GB available) System type: 64-bit Operating System Forward Touch: No Pen or Touch Input is available for this Display Computer name, domain, and workgroup settings Computer name: G2014059 Full computer name: G2014059 Computer description: Workgroup: WORKGROUP Windows activation Windows is activated Product ID: 09A26-OSM-915085-82887 Change product key Use more online...

Appendix "H"

How to find out if Microsoft Windows update is enabled or disabled.

a. Click on start and write in the search field - system - and choose "System"

Programs (1) Windows Update Control Panel (14) View recommended actions to keep Windows running smoothly Check for updates View installed updates Run programs made for previous versions of Windows View recent messages about your computer Review your computer's status and resolve issues Check security status Choose how to check for solutions View message archive Change device installation settings Turn automatic updating on or off Uninstall a program How to install a program See more results windows update Shut down

b. Choose "Change settings"

Control Panel Home Check for updates Change settings View update history Restore hidden updates Updates: frequently asked questions Windows Update Check for updates for your computer Always install the latest updates to enhance your computer's security and performance. Check for updates Most recent check for updates: 26/02/2014 at 13:59 Updates were installed: 26/02/2014 at 08:29. View update history You receive updates: For Windows only. Get updates for other Microsoft products. Find out more See also Installed Updates

c. Here you will see what setting Windows update has:

Choose how Windows can install updates When your computer is online, Windows can automatically check for important updates and install them using these settings. When new updates are available, you can also install them before shutting down the computer. How does automatic updating help me? Important updates Never check for updates (not recommended) Install updates automatically (recommended) Download updates but let me choose whether to install them Check for updates but let me choose whether to download and install them Never check for updates (not recommended)

Appendix "I".

How to launch "Windows event viewer" and look for significant errors:

a. Click on "start" and write - eventvwr.msc - in the search field and click on the finding Eventvwr.

Programs (1) Eventvwr See more results Eventvwr.msc Shut down

b. Click on Windows Logs and on system

Event Viewer File Action View Help Event Viewer (Local) Custom View Windows Logs Application Security Setup System Forwarded Events Applications and Services Lo Subscriptions System Number of events: 5,866 Level Date and Time Information 17/11/2014 12:40:07 Information 17/11/2014 12:36:49 Information 17/11/2014 12:11:03 Information 17/11/2014 12:47:42 Information 17/11/2014 12:43:29 Information 17/11/2014 12:41:08 Information 17/11/2014 12:41:08 Information 17/11/2014 12:41:08 Information 17/11/2014 12:38:07 Information 17/11/2014 12:36:09 Error 17/11/2014 12:33:12 Information 17/11/2014 12:33:10 Error 17/11/2014 12:33:10 Information 17/11/2014 12:33:08 Information 17/11/2014 12:33:07 Information 17/11/2014 12:33:06 Information 17/11/2014 12:33:06 Information 17/11/2014 12:33:05 Information 17/11/2014 12:33:05 Information 17/11/2014 12:33:05 Information 17/11/2014 12:33:05 Information 17/11/2014 12:33:05 Information 17/11/20 12:31:12 Information 17/11/20 12:31:09

c. Look through the logs – especially for the tab "Level" where it says "Error"

• Look for errors
• Look for Critical
• Look for disk failures
• Look for NTFS errors
• Look for DMIO errors
• Look at what happens before an error by using date and time
  • In general look for things that does not look right

d. Right click the Systems log and press "Save All Events As.."

Open Saved Log... Create Custom View... Import Custom View... Clear Log... Filter Current Log... Properties Find... Save All Events As... Attach a Task To this Log... View Refresh Help

And then click on Desktop as the place to save the file and name the file with serial number of server – system – example E20150213 – system

Save As Desktop Organize New folder Favorites Desktop Downloads Recent Places Libraries Systems Folder Autologin System Folder Computer System Folder Network System Folder TeamViewerQS_en Teamviewer 7.0.123330* Computers System Folder File name: Serial number of server - system Save as type: Event Files (*.evb) Hide Folders Save Cancel

Attach this file to the e-mail with this document.

e. Do the same with the log file called programs.