SBID-6286S-C - Interactive whiteboard SMART Technologies - Free user manual and instructions

USER MANUAL SBID-6286S-C SMART Technologies

Line drawing of a flat-screen computer monitor with control buttons at the bottom (no text or symbols on screen)

SMART Board®

6000S and 6000S Pro series

interactive displays

USER GUIDE

SBID-6265S-C | SBID-6275S-C | SBID-6286S-C | SBID-6265S-CPW | SBID-6275S-CPW | SBID-6286S-CPW

SBID-6065S-C | SBID-6075S-C | SBID-6086S-C | SBID-6065S-CPW | SBID-6075S-CPW | SBID-6086S-CPW

SBID-6265S | SBID-6275S | SBID-6286S | SBID-6265S-PW | SBID-6275S-PW | SBID-6286S-PW

SBID-6065S | SBID-6075S | SBID-6086S | SBID-6065S-PW | SBID-6075S-PW | SBID-6086S-PW

QR code image containing encoded data, no visible human-readable text

Learn more

This guide and other resources for SMART Board 6000S and 6000S Pro series interactive displays are available in the Support section of the SMART website (smarttech.com/support). Scan this QR code to view these resources on your mobile device.

Licenses

HIGH-DEFINITION MULTIMEDIA INTERFACE

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMART Technologies ULC is under license.

Trademark notice

SMART Board, SMART Notebook, SMART TeamWorks, SMART Meeting Pro, Pen ID, HyPr Touch, Object Awareness, Silktouch, Tool Explorer, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMART Technologies ULC is under license. The Adopted Trademarks HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries. All other third-party product and company names may be trademarks of their respective owners.

Copyright notice

© 2021 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART.

This product and/or use thereof is covered by one or more of the following U.S. patents:

www.smarttech.com/patents

September 16, 2021

Important information

NOTE

Refer to the SMART Board 6000S and 6000S Pro series interactive displays installation and maintenance guide (smarttech.com/kb/171414) for important information about installing and maintaining the display.

WARNING

• Do not open or disassemble the display. You're electrical shock from the high voltage inside the Opening the casing also voids the warranty.
• Do not stand (or allow children to stand) on a touch the surface of the display.
• To reduce the risk of fire or electric shock, do expose the display to rain or moisture.

- Do not insert objects inside the cabinet ventilator holes, because they could touch dangerous voltage points and cause electric shock, fire or product which may not be covered by the warranty.

- Do not place heavy objects on the power cable Damage to the cable could cause shock, fire, or damage which may not be covered by the warm

- If the glass is broken, do not touch the liquid prevent injury, handle glass fragments with care disposing of them.

- Disconnect the display's power cable from the w outlet and seek assistance from qualified service personnel if any of the following occur:

• The power cable or plug is damaged
• Liquid is spilled into the display
• Objects fall into the display
• The display is dropped
• Structural damage, such as cracking, occurs
• The display behaves unexpectedly when you follow operating instructions

ENERGY STAR®

ENERGY STAR is the government-backed symbol for energy efficiency, providing simple, credible, and unbiased information that consumers and businesses rely on to make well-informed decisions. ENERGY STAR-certified products are

the simple choice for energy efficiency, making it easy for consumers and businesses to make purchases that save them money and protect the environment. The U.S. EPA ensures that each product that earns the label is independently certified to casing deliver the quality, performance, and savings that users have come to expect.

Chair to As shipped, your display delivers ENERGY STAR performance and savings. However, changing some settings may increase energy consumption beyond the limits required for ENERGY STAR certification. For example, increased brightness and

contrast will increase power consumption.

Please consider the environment when you choose non-ENERGY STAR settings.

Federal Communication Commission product interference statement

FCC

Supplier's Declaration of Conformity

47 CFR § 2.1077 Compliance Information

Responsible Party - U.S. Contact Information

SMART Technologies Inc. 2401 4th Ave, 3rd Floor

Seattle, WA 98121

[e-mail]

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

NOTE

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 specified for point-to-point and non point-to-point operation as FCC Rules. These limits are designed to provide reasonable

protection against harmful interference when the equipment is Users should also be advised that high-power radars are operated in a commercial environment. This equipment allocated as primary users (i.e., priority users) of the bands generates, uses, and can radiate radio frequency energy 5250-5350 MHz and 5650-5850 MHz and that these radars if not installed and used in accordance with the instruction could cause interference and/or damage to LE-LAN devices.

manual, may cause harmful interference to radio

communications. Operation of this equipment in a residential Radiation exposure statement

area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 30 cm between

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. Inno

Restriction

Operations in the 5.15-5.25GHz band are restricted to usage only.

IEEE 802.11b or 802.11g operation of this product in firmware limited to channels 1 through 13.

Radiation exposure statement

This equipment complies with FCC radiation exposure limit forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm the antenna of this device and all nearby persons. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Innovation, Science and Economic Development Canada statement

This device complies with RSS-210 of the Innovation, and Economic Development Canada Rules. Operation is to the following two conditions:

1. This device may not cause harmful interference,
2. this device must accept any interference received, including interference that may cause undesired operation.

CAUTION

(i) the device for operation in the band 5150-5250 for indoor use to reduce the potential for harmful to co-channel mobile satellite systems;
(ii) the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall comply with the e.i.r.p. limit; and

(iii) the maximum antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the e.i.r.p. limits

specified for point-to-point and non point-to-point operation as appropriate.

(v) is Users should also be advised that high-power radars are allocated as primary users (i.e., priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.

Radiation exposure statement

use the this equipment complies with ISED radiation exposure limits set own orth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

EU Declaration of Conformity

Hereby, SMART Technologies ULC declares that the equipment type Interactive Display IDS665-1, IDS675-1, IDS686-1 and the OPS AM50, PCM8, are in compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is following Internet address: smarttech.com/compliance

Japan VCCI Class A statement – applicable only to models certified for sale in Japan

Operation of this equipment in a residential environment could cause radio interference.

Operation in Japan is restricted to 100V AC operation only.

The frequency band and the maximum transmitted power are listed below:

United Arab Emirates - TRA registration details

Panel 65" – Regulatory models IDS665-1

Transmitting Band (MHz)

Maximum transmit power dBuV/m @ 10m

13.56 -9

Transmitting	Band	(MHz)	Maximum dBm	Transmit	Power
2402–2483.5	20
5150–5350	22
5470–5725	22

Restrictions in:

AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/M TNL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR - 5150MHz-5350MHZ is for indoor use only.

Regulatory models: OPS AM50, PCM8

Transmitting	Band	(MHz)	Maximum dBm	Transmit	Power
2402–2483.5	20
5150–5350	22
5470–5725	22
5745–5875	13

TRA

REGISTERED No: ER78098/20

DEALER No: DA0076339/11

Panel 75" – Regulatory models IDS675-1

TRA

REGISTERED No: ER78099/20

DEALER No: DA0076339/11

Panel 86" - Regulatory models IDS686-1

TRA

REGISTERED No: ER81697/20

DEALER No: DA0076339/11

Contents

Important information...3

Chapter 1: Welcome...8.

About this guide 8

About the display 9

Identifying your specific model...15

Accessories ..15.

More information...17

Chapter 2: Using basic features 18.

Waking up the display and putting it back in to an energy...saving...mode...18

Using the Home button...19.

Using the convenience panel...20

Using the remote control...21.

Using touch...23

Using the pens and erasers 25

Adjusting the volume 27

Freezing or hiding the screen 28

Using additional tools and manipulatives 29

Chapter 3: Using the iQ ...apps

Using the Apps Library...36

Using the SMART Sensors app 36

Using the Files Library 37

Using kapp Whiteboard 37

Using SMART Whiteboard 37

Using Browser 38

Using Screen Share 38

Using Input 38

Using screenshots 38

Installing third-party apps 39

Cleaning up the display 39

Chapter 4: Connecting computers and other devices

Installing and using SMART software 40

Connecting room computers and guest laptops 43

Connecting a SMART OPS PC module 46

Connecting USB drives, peripherals, and other devices 46

Contents

Chapter 5: Troubleshooting 48

The display isn't turning on 49

The display is turning on when it shouldn't 49.

The screen is blank or there's a problem with the image...on...the...screen...50...

There's no sound or there's a problem with the sound 51

Touch isn't working as expected 52

The pens and erasers aren't working as...expected...52.

iQ apps aren't working as expected...53.

SMART software on connected computers isn't working as...expected...53

The SMART OPS PC module isn't working as expected 54

Contacting your reseller for additional support 54

Chapter 1

About this guide 8

About the display 9

Touch 10

Writing, drawing and erasing 10

Support for additional pens and tools 10

iQ experience 11

Display 11

Audio 11

Network connectivity 12

Room computers and guest laptops 12

Accessory slot 12

Convenience panel 13

Proximity sensor 13

Ambient light sensor 13

Remote control and IR sensor 14

Temperature and humidity sensors 14

Mounting hardware 14

Accessory mounting points 14

Identifying your specific model 15

Accessories 15

Pen accessory kit 16

Tool Explorer-enabled objects and manipulatives 16

SMART OPS PC module 16

Stands 17

USB extenders 17

More information 17

This chapter introduces the SMART Board® 6000S and 6000S Pro series interactive displays.

About this guide

This guide explains how to use a SMART Board 6000S or 6000S Pro series interactive display.

Chapter 1

Welcome

This guide is for people who use SMART Board interactive displays. Documentation and resources f who install and maintain displays is also available (see More information on page 17).

About the display

The SMART Board 6000S or 6000S Pro series interactive display with iQ is the hub of your cla meeting room.

The display includes an extensive set of features and components:

Remote control (not shown) and IR sensor Proximity sensor Ambient light sensor Touch Display Accessory mounting points Accessory slot Mounting hardware Convenience panel Room computers and guest laptops iQ experience Support for additional pens and tools Temperature and humidity sensors Network connectivity Writing, drawing, and erasing Audio

Touch

You can do everything on the display that you can do at your computer—open and close applica with others, create new documents or edit existing ones, visit websites, play and manipulate videos, on—by touching the display's surface.

You can use an array of gestures within applications, including panning, scaling, rotating and zoomir out.

The display's advanced HyPr Touch™ (Hybrid Precision Touch) with InGlass™ touch technology provides a natural, intuitive writing and touch experience with high accuracy and low latency. In addition, its S ultra-smooth finish allows you to use the display for hours without finger burn.

For more information, see Using touch on page 23.

Writing, drawing and erasing

Three electronic devices: two gray rectangular blocks and one red-and-black pen, arranged on a white background (no text or symbols visible)

The display comes with a black pen and a red pen that you use to write or draw on the screen.

The display also includes two erasers, which you can use to erase digital ink.

With Object Awareness, the display responds automatically to the tool or object you're using, whether it's a pen, finger, eraser, or palm. The display's Pen ID and Simultaneous Tool Differentiation technologies allow multiple people to write

independently and simultaneously, using different colored ink.

For more information, see Using the pens and erasers on page 25.

Support for additional pens and tools

The SMART Board 6000S features the Tool Explorer™ platform, which enables you to use other SM authorized pens and tools in addition to those supplied with the display. No additional configuration required — just pick up any Tool Explorer-enabled object such as a pen, object, or manipulative a using it.

For more information about using Tool Explorer-enabled objects on the display, see Using additional tools and manipulatives on page 29.

For more information about using Tool Explorer-enabled objects on the display, see the SMART Board 6000S and 6000S Pro series interactive displays user guide (smarttech.com/kb/171415).

For more information about available tool kits, see smarttech.com/kb/171796.

iQ experience

If enabled, the iQ embedded computer provides one-touch access to collaborative tools, such as a whiteboard, wireless screen sharing, and a web browser. There's no need for wires, cables, or main software and firmware updates.

NOTE

Some features, such as Browser and Screen Share, require a properly configured network connectio

我的电脑 @ 0 - (5) (9) (12 - 15) @ 0

Press the Home button on the display (pictured) or the remote control to open the Home screen. From the Home screen, you can open the iQ a switch inputs, and adjust settings.

For more information about the Home button and the Home screen, see Using the Home button on page 19.

For more information about the iQ apps, see Chapter 3: Using the iQ a

on page 36.

Display

The 4K ultra-high-definition LED display provides optimal image clarity and wide viewing angles.

The size of the display varies by model:

Models Size (diagonal)
SBID-6265S-C, SBID-6265S-CPW, SBID-6065S-C, SBID-6065S-CPW	65"
SBID-6265S, SBID-6265S-PW, SBID-6065S, SBID-6065S-PW
SBID-6275S-C, SBID-6275S-CPW, SBID-6075S-C, SBID-6075S-CPW	75"
SBID-6275S, SBID-6275S-PW, SBID-6075S, SBID-6075S-PW
SBID-6286S-C, SBID-6286S-CPW, SBID-6086S-C, SBID-6086S-CPW	86"
SBID-6286S, SBID-6286S-PW, SBID-6086S, SBID-6086S-PW

Audio

The display includes two 20 W integrated speakers, which are designed to provide sound at the room.

Network connectivity

The display requires a network connection for downloading software and firmware updates, and a n of the iQ apps require a network connection as well.

You can connect to a network using Wi-Fi or an Ethernet cable:

• The Wi-Fi module supports both 2.4 and 5 GHz bands.
• The two RJ45 jacks allow you to connect the display and an external device, such as a cor Gigabit Ethernet network.

Room computers and guest laptops

You can connect room computers and guest laptops to the display and view and interact with the

The display comes with SMART software that you can install on connected computers to take full of the display's features while using the connected computers.

For more information, see Connecting room computers and guest laptops on page 43.

Accessory slot

You can install an OPS-compatible device, such as a SMART OPS PC module, in the accessory sl SMART OPS PC modules provide a complete Windows® 10 Pro installation.

For more information on SMART OPS PC modules, see SMART OPS PC module on page 16.

NOTE

Unlike with previous SMART Board interactive displays, the SMART Board 6000S and 6000S Pro interactive displays don't require an AM30, AM40, or AM50 appliance in the accessory slot. The i experience is embedded on these interactive displays (see iQ experience on the previous page). For this reason, SMART doesn't recommend installing AM30, AM40, or AM50 appliances in these displays' accessory slots.

Convenience panel

Line drawing of a remote control panel with buttons and navigation icons (no text or symbols)

The convenience panel provides buttons for turning the display on and of controlling the volume, freezing and unfreezing the screen, and showing and hiding a screen shade. It also includes connectors for USB peripheral and a computer or other input source (available connectors vary by mode see Connecting room computers and guest laptops on page 43).

For more information about the convenience panel, see Using the convenience panel on page 20.

Proximity sensor

Proximity sensor

The proximity sensor is located in the top-left corner of the display's frame.

The proximity sensor can detect people up to 16' (5 m) away when the display energy saving mode mode.

When the proximity sensor detects people in the room, the display turns on, depending on how its configured.

If the room is empty for a specified period, the display returns to an energy saving mode.

NOTES

• For more information on energy saving modes, see the SMART Board 6000S and 6000S Pro interactive displays installation and maintenance guide (smarttech.com/kb/171414).
• The proximity sensors respond only when the display is in the networked standby power state do not respond in the standby power state.

For more information, see Waking up the display and putting it back in to an energy saving mode on page 18.

Ambient light sensor

The ambient light sensor is located in the top left corner of the display's frame.

The ambient light sensor detects the room's brightness and adjusts the brightness of screen accordingly.

You can enable, disable, and adjust this feature. Refer to the SMART Board 6000S 6000S Pro series interactive displays installation and maintenance guide

(smarttech.com/kb/171414) for more information.

Remote control and IR sensor

IR sensor Smart TV

You can use the remote control to turn the display on and off, adjust display and so on.

The display's IR sensor is located in the top-left corner of the display's frame.

For more information about the remote control, see Using the remote control on page 21.

Temperature and humidity sensors

SMARTSensors

The display features integrated temperature and humidity sensors that enable real-time measurement and recording of the environmental conditions surrounding the display. This data is easily accessible using the temperature and humidity app in the display library.

NOTE

Temperature and humidity sensors are available only when iQ is enabled.

For more information, see Using the SMART Sensors app on page 36.

Mounting hardware

The display comes with a WM-SBID-200 wall mount, which your organization can use to mount the on a wall.

You can also mount the display on a wall or mobile stand (see Accessories on the next page).

Accessory mounting points

The display features M4 mounting points located at the top, bottom, left, and right for SMART api accessories.

Identifying your specific model
SMART offers a variety of models of the SMART Board 6000S and 6000S Pro series interactive dis

Model Frame style Screen size (approximate)				iQ embedded computing	SMART Notebook® Player
SBID-6265S-CSBID-6265S	White 65"	Yes	Yes
SBID-6275S-CSBID-6275S	White 75"	Yes	Yes
SBID-6286S-CSBID-6286S	White 86"	Yes	Yes
SBID-6265S-CPWSBID-6265S-PW	White 65"	Yes	No
SBID-6275S-CPWSBID-6275S-PW	White 75"	Yes	No
SBID-6286S-CPWSBID-6286S-PW	White 86"	Yes	No
SBID-6065S-CSBID-6065S	White 65"	No	No
SBID-6075S-CSBID-6075S	White 75"	No	No
SBID-6086S-CSBID-6086S	White 86"	No	No
SBID-6065S-CPWSBID-6065S-PW	White 65"	No	No
SBID-6075S-CPWSBID-6075S-PW	White 75"	No	No
SBID-6086S-CPWSBID-6086S-PW	White 86"	No	No

Refer to the specifications for detailed technical information for these models, including product dimension and weights (see More information on page 17).

Accessories

Accessories for the display include:

Chapter 1

Welcome

• Pen accessory kit
• Tool Explorer-enabled objects and manipulatives
  • SMART OPS PC module
• Stands
• USB extenders

NOTE

For more information about these and other accessories, see smarttech.com/accessories.

Pen accessory kit

The pen accessory kit includes blue, green, purple, and orange pens and a holder that you can side of the display.

Tool Explorer-enabled objects and manipulatives

The display's Tool Explorer platform enables you to use a range of different pens, objects, and manipulatives that are automatically recognized the moment they contact the display's screen.

NOTE

Support for the different pens, objects, and manipulatives varies depending on the model of display. See Using additional tools and manipulatives on page 29.

SMART OPS PC module

SMART Open Pluggable Specification (OPS) PC modules provide a hassle-free Windows 10 Pro installation based on eighth generation Intel® Core™ processors and are designed specifically to work with a SMART display. All OPS PC modules are WHQL certified and fully licensed with Windows 10 Pro. Install the OPS PC module in a display's OPS slot to provide a complete 4K UHD Windows 10 installation at your fingertips, without the need for an external PC or additional cables.

Install familiar Windows applications, such as SMART Notebook ^® ,

SMART TeamWorks™, and SMART Meeting Pro® software, and access the internet directly through your display's network connection. Upgrades and service for the OPS PC module are easy to perform w removing the display from its mounting.

NOTE

Refer to an application's specifications for information about its computer requirements.

Stands

If you want to move the display from place to place, you can install it on a SMART mobile station installing the display on a wall that cannot support the display's full weight, you can install the cSMART floor stand.

USB extenders

As noted in the display's specifications, there is a maximum length for USB cable connections between display and computer.

When using USB 2.0, the cable should be no longer than 16' (5 m).

When using USB 3.0, the cable should be no longer than 9' (3 m).

Use one of the following USB extenders if you need a longer USB connection:

Extender Specifications

USB-XT smarttech.com/kb/119318

CAT5-XT-1100 smarttech.com/kb/170202

NOTE

For more information about extending USB connections, see USB cable extenders.

More information

SMART provides a variety of other documents for this display in the Support section of the SMART (smarttech.com/support). Scan the QR code on the cover of this guide to view links to SMART Board 6000S and 6000S Pro series interactive display documents and other support resources.

Chapter 2

Waking up the display and putting it back in to an energy saving mode 18

Using the Home button...19

Using the convenience panel...20

Using the remote control...21.

Using touch 23

Using the pens and erasers...25.

Writing and drawing in digital...ink...25.

Using the SMART Ink dynamic (floating)... toolbar... 26

Changing a pen's default color, thickness, and other properties 26

Erasing digital ink 26

Adjusting the volume...27.

Freezing or hiding the screen...28.

Freezing the screen 28

Showing and hiding the screen shade 28

Using additional tools and manipulatives 29

System requirements and SMART software compatibility 30

Using the magic pen 30

Using the highlighter pen 32

Using Tool Explorer cubes 32

Using Tool Explorer stamps 34

Waking up the display and putting it back in to an energy saving mode

The display's proximity sensor can detect people up to 16' (5 m) away when the display is in a saving mode. Depending on how the display is configured, it either turns on or enters Ready mode sensors detect people.

NOTE

The proximity sensor responds only when the display is in the networked standby power state. It respond in the standby power state.

If the display is in Ready mode, you can turn it on in a number of ways:

• Press the Power button on the convenience panel.
• Tap the Home button below the screen.

NOTE

The Home button is illuminated when the display is in Ready mode.

• Press the Home button on the remote control.
• Pick up a pen or the eraser.

If the display is on, it will return to an energy saving mode when one of the following occurs:

• The sensor detects no motion in the room for the length of time configured in the display's
• You press the Power button on the convenience panel or the remote control.

After entering Ready mode, the display enters an energy saving mode when the sensor doesn't de anyone in the room for the length of time configured in the display's settings.

For information about turning off the display, see the SMART Board 6000S and 6000S Pro series interactive displays installation and maintenance guide (smarttech.com/kb/171414).

Using the Home button

You can use the Home screen to open and use iQ apps, view the input of connected computer. You can also change the background and personalize other features of the Home screen. To learn about the Home screen, see Understanding the Home screen.

The Input screen shows thumbnails of connected computers and allows you to switch among inputs

You can return to the Home screen or the Input screen at any time by following the instructions

To show the Home screen or the Input screen

Tap the Home button below the screen.

OR

Press the Home button on the remote control.

Using the convenience panel

The convenience panel contains buttons for turning the display on and off, controlling the volume, and unfreezing the screen, and showing and hiding a screen shade. It also includes connectors for peripherals and a computer or other input source.

1 2 3 4 5 6 7 8

SBID-6000S-C/SBID-6200S-C SBID-6000S-CPW/SBID-6200S-CPW

1 2 3 4 5 6 7 USB 2.0 USB 2.0

All other models

No. Name Procedure

1 Power		Press to wake the display or put it back in to an energy saving (see Waking up the display and putting it back in to an energy s mode on page 18).Press and hold for five seconds to turn off the display.Press and hold for 10 seconds to reset the display.
2 Volume increase Press to increase the volume (see Adjusting the volume on page 27).
3 Volume decrease Press to decrease the volume (see Adjusting the volume on page 27).
4 Freeze		Press to freeze and unfreeze the screen (see page 28).
5 Screen shade		Press to hide screen contents behind a screen shade (see Showing and hiding the screen shade on page 28).
6 USB Type A connector		Connect USB drives and other devices that you want to use with t iQ experience or a connected computer (see Connecting USB drives, peripherals, and other devices on page 46).
7 HDMI 3 input connectors		Connect a computer or other input source to use with the display (see page 43).

No. Name Procedure

8 USB Type-C connector

Connect a computer, mobile device, with a single connection for touch, video, and audio. Also connect any USB Type-C peripheral (such as memory sticks, keyboard, mice, etc.) to use with the display (see page 43).

The Power button's color indicates the display's status:

Power button Display status

Off Not receiving power

Amber In an energy saving mode

White In normal operating mode

Using the remote control

The display comes with one of two infrared remote control models. These models are similar, except has a screen sharing button.

Use the infrared remote control to turn the display on or off, change the input source, change the access the display's iQ apps, and more. You can also use the remote control to open the on-sc and change the display's settings.

IMPORTANT

• Do not subject the remote control to strong shock.
• Keep the remote control away from liquids. If it gets wet, wipe it dry immediately.
• Do not expose the remote control to heat or steam.
• Do not open any part of the remote control other than the battery compartment.

The image and table below list the remote control's functions.

1 2 3 4 5 6 7 8 9 10 11 12 13 SMART

1 2 3 4 5 OK 6 7 8 9 10 11 12 13 SMART

No. Name Procedure

1	Power	Press to wake the display or put it back in to an energy saving (see Waking up the display and putting it back in to an energy s mode on page 18).
2	Home Open the Home screen or the Input screen (see Using the Home button on page 19).
3	Up and down buttons	Select a menu option in the settings.
4	OK Select menu option in the settings.
5	Left and right buttons	Change the value of the selected setting.
6	Back Go one step back in the navigation history.
7	Input Switch input sources (see Viewing a connected computer's input on page 44).
8	Settings Open iQ Settings.

No. Name Procedure

9	Screen shade	Hide screen contents behind a screen shade (see Showing and hiding the screen shade on page 28).
10	Freeze frame	Freeze and unfreeze the screen (see page 28).
11	Volume increase Increase the volume (see Adjusting the volume on page 27).
12	Volume decrease Decrease the volume (see Adjusting the volume on page 27).
13	Volume mute Mute the volume (see Adjusting the volume on page 27).
14	Share screen	Open the Screen Share app (see Sharing your device's screen to the display).

NOTE

This button is not available on all remote control models.

Using touch

You can do everything on the display that you can do at your computer—open and close applica with others, create new documents or edit existing ones, visit websites, play and manipulate videos, on—by touching the display's surface.

You can use a variety of gestures within applications, including panning, scaling, rotating, and zoom and out.

The display's support for up to 20 simultaneous interaction points enables you and others to interact objects on the screen at the same time.

NOTE

Not all gestures work in all applications. Refer to an application's documentation to learn which ge supports.

Chapter 2

Using basic features

Pan (one finger) Pan (two fingers) / scroll

Illustration of a hand pointing at a four-petal flower with a green center (no text or symbols)

Illustration of a hand interacting with a central circular icon (no text or symbols)

Pinch to zoom in / scale (enlarge)

Illustration of two hands pointing at a screen with three green circles and blue triangular shapes (no text or symbols)

Pinch to zoom out / scale (reduce)

Illustration of two hands interacting with a screen, showing blue arrows pointing to green circular elements (no text or symbols)

Rotate Flick

Illustration of two hands pointing at a curved interface with a plus sign, no text or symbols present

Simple line drawing of a hand holding a circular object with green motion arrows (no text or symbols)

Chapter 2

Using basic features

Erase with palm Erase with fist

Line drawing of a human hand with a blue highlight on the palm (no text or symbols)

Illustration of a blue ribbon or ribbon with a white hand, no text or symbols present

Using the pens and erasers

The display comes with a black pen, a red pen, and two erasers. You can use the pens to w digital ink on the display, and you can use the erasers—or your palm or fist—to erase digital ink

The display has magnetic holders for the pens and erasers at the bottom of the display's frame. pens and erasers to their holders when you're done with them.

CAUTION

When you return a pen to the magnetic holder, make sure it's centered in its holder to keep and being damaged.

Writing and drawing in digital ink

Several people can write or draw on the screen at the same time. Each pen writes and draws The Pen ID™ feature lets you assign different colors, thicknesses, and other properties to each pen

IMPORTANT

Use only pens designed for SMART Board 6000S and 6000S Pro series interactive displays (see smarttech.com/kb/171230).

To write or draw in digital ink

1. Pick up one of the display's pens.
2. Write or draw in digital ink on the screen.

TIP

• To learn how to change a pen's default behavior, see Changing a pen's default color, thickness, and other properties below.
• Before writing or drawing over a video, an animation, or other moving images, freeze the scr Freezing the screen on page 28).

Using the SMART Ink dynamic (floating) toolbar

If you pick up a pen while viewing a connected computer's input, the SMART Ink® dynamic (floating) toolbar for SMART Ink appears on the screen. You can use this toolbar to temporarily change the pen's color, thickness, or other properties, and you can also access SMART Ink's tools, such as screen capture, spotlight, screen shade, and so on.

To learn more about SMART Ink and its toolbar, visit the SMART Ink support. page. Here are a few quick links to get you started:

• Turning SMART Ink on or off
• Opening the dynamic (floating) toolbar
• Closing (hiding) the toolbar
  • Using SMART Ink presentation tools

the SMART n. You can other green capture, Ink support

Changing a pen's default color, thickness, and other properties

You can change a pen's color, thickness, and other properties temporarily using the SMART Ink dyn (floating) toolbar when you're viewing a connected computer's input.

See Using the SMART Ink dynamic (floating) toolbar above.

NOTE

The pen's color, thickness, and other properties will return to their default settings once the pen returned to the display's magnetic pen well.

Erasing digital ink

CAUTION

When you return an eraser to a magnetic holder, make sure it's centered in its holder to keep and being damaged.

Chapter 2

Using basic features

You can erase digital ink from the screen using an eraser or your palm or fist:

Move a pen's eraser over digital ink to erase.

OR

Move the eraser over digital ink to erase.

OR

Move your palm or fist over digital ink to erase.

Adjusting the volume

Use the buttons on the convenience panel or the remote control to increase, decrease, or mute it volume.

NOTE

See There's no sound or there's a problem with the sound on page 51 if you encounter issues with the display's sound.

To turn the volume up or down

Press the Volume Up or Volume Down button on the convenience panel or the remote control.

NOTES

• Press and hold the Volume Down button to rapidly decrease the volume.
• When you press the Volume Up or Volume Down button on the convenience panel or the remote control, you can use the on-screen slider to adjust the volume.

To mute the volume

Press the remote control's mute button.

TIP

You can also mute the volume by pressing and holding the Volume Down button on the converter panel or the remote control, until the screen slider reaches its lowest position.

Freezing or hiding the screen

You can temporarily freeze or hide the contents on the screen using the display's freeze and scr features.

Freezing the screen

You can temporarily freeze the screen by pressing the Freeze button on the convenience panel or remote control. This is particularly useful when you want to pause a video, an animation, or other images.

NOTE

Freezing the screen does not pause applications that are running on the connected computer. It is freezes the display of those applications.

TIP

You can write or draw over the screen while it is frozen (see Writing and drawing in digital ink on page 25). If the iQ experience is enabled, you can then save the screenshot of your writing or the Files Library (see Using the iQ experience Files Library).

To unfreeze the screen, press the Freeze button again.

Showing and hiding the screen shade

You can temporarily hide the contents of the screen behind a virtual screen shade by pressing the Screen Shade button on the convenience panel or remote control.

To remove the screen shade and reveal the screen contents, press the Screen Shade button again

Using additional tools and manipulatives

The SMART Board 6000S or 6000S Pro series interactive display's Tool Explorer platform enables y use a range of different pens, objects, and manipulatives that are automatically recognized the mom contact the display's screen. The entire screen can recognize a Tool Explorer-enabled object automat so there's no need to select a tool type before you use a tool or manipulative.

NOTES

• The tools work best when they're separated by at least 4 or 5 inches (10–15 cm). If the p or cubes are too close to each other, you might experience an error or unexpected behavior. Performance may vary with different tools and different sizes of display.
• Support for the different pens, objects, and manipulatives varies depending on the model of di as described in the following descriptions of each tool.

TIP

For information about cleaning the Tool Explorer platform-enabled pens, objects, and manipulatives, set the SMART Board 6000S and 6000S Pro series interactive displays installation and maintenance guide (smarttech.com/kb/171414).

For education

The Tool Explorer platform lets teachers and students manipulate real-world objects that are automated, recognized by the display, combining the learning benefits of manipulatives with the flexibility and sound of digital materials. Kinesthetic and tactile learners can get the hands-on activity and fine motor explosely they need to explore, learn and retain.

By creating tool sets for different subjects, learning needs, and abilities, teachers can also quickly | multiple pathways through lessons.

System requirements and SMART software compatibility

This table shows the version of iQ system software or SMART software required for each Tool Ex

Tool	iQ system software version SMART software installed on a connected computer
						SMART Product Drivers SMART Notebook
Tool	Explorer multicolor 4-pen bundle		3.6 or later 20.0 or later 12.16 or later
Tool	Explorer double-ended Highlighter		3.6 or later 20.0 or later 12.16 or later
Tool	Explorer Magic Pen 3.6 or later N/A (provided by iQ 3.6 or later)							N/A (provided by iQ 3.6 or later)
Tool	Explorer Learn 4-Cube Bundle 3.6 SP3 or later Not supported Not supported
Tool	Explorer Math 4-Cube Bundle 3.6 SP3 or later Not supported Not supported
Tool	Explorer Play 4-Stamp Bundle 3.6 SP3 or later Not supported Not supported

Using the magic pen

Use the magic pen to write or draw digital ink that fades after a few seconds. You can write input or content as the magic pen isn't limited to a specific application.

You can also use the magic pen to open a spotlight or magnification window to focus attention area of the screen.

NOTE

For information about the iQ system software or SMART software version required for each Tool E tool, see System requirements and SMART software compatibility above.

To use the magic pen to write or draw ink that fades

1. Pick up the magic pen.
2. Use the "nib" end of the pen to write in magic ink.

Blue ink brush with a wavy line drawing (no text or symbols)

To use the magic pen to spotlight or magnify screen content

1. Pick up the magic pen.

2. Use the gesture end of the pen to draw a circle or rectangle around the portion of the sc to spotlight or magnify.

8 + 6 x 7 = → 8 + 6 x 7 =

After the spotlight appears, you can:

- Press and hold within the spotlight and drag to move it.

Press and hold the spotlight's edge and drag toward or away from the center to make a larger or smaller.

Tap the magnifier icon to double the size of the spotlighted screen area.

When you're done with the spotlight, tap Close.

Using the highlighter pen

Use the highlighter pen to emphasize text in supported applications, such as the iQ whiteboard, SI Notebook Player, and SMART Notebook desktop.

NOTE

For information about the iQ system software or SMART software version required for each Tool E tool, see System requirements and SMART software compatibility on page 30.

To use the highlighter pen

1. Pick up the highlighter pen.
2. Use the pen to highlight text or an object.

The pen is reversible: you can use one end to highlight in yellow and the other end to high green.

Using Tool Explorer cubes

On an iQ enabled display, you can use the Tool Explorer-enabled cubes to add content to a wh lesson you start or open in the Player app.

The cubes feature a different shape, number, image, and more, on each of their six faces. When cube's face on the display's screen, the image is inserted as an object. You can then move, res and delete the object.

NOTE

For information about the iQ system software or SMART software version required for each Tool E tool, see System requirements and SMART software compatibility on page 30.

To insert an object using a Tool Explore cube

1. Pick up a cube.

2. Tap the cube face that features the image you want on the display's screen.

The image is inserted as an object.

TIP

The inserted object can be made smaller by tapping a portion or corner of a cube's face or screen.

Two 3D cube icons with red and green circular symbols, one rotating with a blue arrow (no text or labels)

To move, resize, and rotate an object

1. Tap the object you want to manipulate.

A selection rectangle appears around the object.

Simple black outline of a five-pointed star inside a dashed square frame (no text or symbols)

1. To manipulate the object, you can:

2. drag the object to a new position on the screen.

3. drag the object's resize handle (bottom right circle) to make the object larger or smaller.
4. drag the object's rotation handle (top circle) in the direction you want to rotate the object
5. delete an object by pressing the object's menu arrow, and then tapping Delete.

To delete an object

1. Tap the object.

A selection rectangle appears around the object.

1. Press the object's menu arrow, and then select Delete.

Using Tool Explorer stamps

Tool Explorer stamps feature a single shape, number, image, and more, that is inserted as an obj you tap the stamp's face on the display's screen. You can move, resize, rotate, delete the object. ideal for younger children and early learners.

TIP

You can store the stamps in place of the erasers at the bottom of the display's frame. Two cu each magnetic holder.

NOTE

For information about the iQ system software or SMART software version required for each Tool E tool, see System requirements and SMART software compatibility on page 30.

To insert an object using a Tool Explorer stamp

1. Pick up a stamp.

2. Tap the stamp's face on the screen.

The image on the stamp is inserted as an object.

TIP

The inserted object can be made smaller by tapping a portion or corner of the stamp's face screen.

Illustration of a card with red hearts inside, placed on a laptop screen (no text or symbols)

Chapter 2

Using basic features

To move, resize, rotate, or delete an object

See To move, resize, and rotate an object on page 33 and To delete an object on the previous page.

Chapter 3

The display comes with the following iQ apps:

• SMART Whiteboard
- Browser
- Input
- Screen Share
- kapp Whiteboard

You can use these apps along with the Files Library and Apps Library to deliver lessons in a c coordinate meetings and other collaborative activities.

NOTE

Some apps, such as Screen Share, require a properly configured network connection. If you're experiencing issues with these apps, contact your IT administrator to make sure the network and have been properly configured.

Using the Apps Library

The Apps Library contains the Browser, SMART Whiteboard, and kapp Whiteboard apps. You can also apps from the web and SMART's app store or install third-party apps.

To open the Apps Library

From the Home screen, tap Apps Library.

To learn how to use the other features of Apps Library, see Adding and managing apps in the iQ experience.

Using the SMART Sensors app

The SMART Sensors app shows the ambient temperature and humidity in the classroom or meeting

To show the temperature and humidity

1. From the Home screen, tap Apps Library.
2. Tap SMART Sensors.

Using the Files Library

The Files Library contains kapp Whiteboard sessions, SMART Notebook files, SMART Whiteboards, PDFs and screenshots. If a USB drive is connected to the display, the files on the USB drive are also the Files Library. Although these files can be viewed on the display, they are not saved on the

To open Files Library

From the Home screen, tap Files Library.

To learn how to use the other features of Files Library, see Using the iQ experience Files Library.

Using kapp Whiteboard

For Pro models only

Use the kapp Whiteboard to write and erase notes on the display just as you do on a tradition board. You can also save your notes for later and share them using the SMART kapp® app. The Whiteboard app is the default whiteboard for enterprise models.

To learn how to use the display's pens and eraser to write, draw, and erase in kapp Whiteboard, see Using the pens and erasers on page 25.

To learn how to use the other features of kapp Whiteboard, see Using the kapp Whiteboard.

Using SMART Whiteboard

Use SMART Whiteboard to open, view, and interact with SMART Notebook software files and whiteboard SMART Whiteboard makes it easy to present SMART Notebook files and play SMART lab™ activities or display.

To learn more about SMART Whiteboard, see Using SMART Whiteboard on your display.

Using Browser

You can use Browser to view web sites on the display.

To learn more about Browser, see Browsing the internet on your display.

Using Screen Share

You can share the screens from computers and mobile devices on the display wirelessly using Scr Share.

Screen Share supports:

• Chromebook™ laptops, using the Chrome™ browser
• Windows computers, using MiracaChrome browser, or AirParrot
  • Mac computers and iOS devices, using AirPlay
• Android™ devices, using Cast Screen

You can also download the SMART Screen Share app for Chromebooks, Windows computers, Mac computers, iOS devices, and Android devices.

To learn how to use the other features of Screen Share, see Sharing your device's screen to the display.

Using Input

You can use the connectors the display to connect a room computer, guest laptops, and other in sources.

To learn how to connect computers to the display and view their video output, see Viewing a connected computer's screen.

Using screenshots

When using the Browser or Screen Share apps, you can write or draw on a screenshot and say Files Library.

To learn more about screenshots, see Writing and drawing over content and saving as screenshots in the iQ experience.

Installing third-party apps

You can install third-party apps from the Google Play Store using SMART Remote Management.

To learn more about installing third-party apps, see Adding and managing apps in the iQ experience.

Cleaning up the display

After you've finished using the display, tap Clean Up on the Home screen to clean up the display for the next user.

Tapping the Clean Up button does the following:

- Signs out of everything in the Browser app.

- Closes all applications, including third-party apps.

NOTE

Tapping Clean Up doesn't perform a factory reset on the display.

To learn more, see About the iQ experience and navigating the Home screen.

devices

Installing and using SMART software 40

Downloading and installing SMART software 41

Using SMART software...41

Connecting room computers and guest laptops 43

Viewing a connected computer's input 44

Setting a connected computer's resolution and refresh rate 44

Using recommended cables...45.

Connecting USB drives, peripherals, and other devices. 46

Troubleshooting connected computers...46.

Connecting a SMART OPS PC module 46

Connecting USB drives, peripherals, and other devices...46.

WARNING

Ensure that any cables that cross the floor to the display are properly bundled and marked to a hazard.

Installing and using SMART software

The display comes with the following software, which you can install on connected computers:

Software	Description	Notes
SMART Learning Suite	A suite of desktop and online software education models only. combines lesson delivery, activities, assessments, and collaborative workspaces version also available. Includes SMART Notebook software and Lumio ^TM by SMART.
SMART TeamWorks room edition	Software that simplifies meetings and Pro models only. facilitates deeper, more natural interaction with on-site and remote participants.
Software Description	Notes
SMART Meeting Pro	Software that enables you to capture ideas models only. a virtually unlimited interactive workspace.
SMART Product Drivers	Software that enables the computer to include with input from the display.	SMART Learning Suite, SMART TeamWorks, and SMART Meeting Pro software
SMART Ink Software	that enables you to write and draw in digital ink over applications, files, folders, websites, and any other open window.	Included with SMART Learning Suite, SMART TeamWorks, and SMART Meeting Pro software
SMART Remote Management	Cloud-based mobile device management N/A software for remotely maintaining, supporting, controlling, and securing the display and your other devices.

TIP

You can purchase additional licenses or subscriptions to SMART software to install on other compu

Contact your authorized SMART reseller (smarttech.com/where) for information about purchasing SMART software.

Downloading and installing SMART software

You can download SMART software from smarttech.com/downloads and install it following the instructions in Installing and maintaining SMART Notebook, Downloading and installing SMART TeamWorks, or Installing and maintaining SMART Meeting Pro.

Using SMART software

For information about using SMART software, see the following pages in the Support section of the website:

• SMART Notebook
- Lumio
• SMART Learning Suite
• SMART TeamWorks
• SMART Meeting Pro
• SMART Product Drivers

• SMART Ink
  • SMART Remote Management

SMART Product Drivers and Ink are installed and used on the computer input of the display to er and digital inking features. This supporting software is included with SMART's software products, such SMART Notebook, SMART Meeting Pro, and SMART TeamWorks, or is available for free download on support.smarttech.com/downloads/product-drivers.

SMART Product Drivers and Ink software have a number of features you can use to customize defa settings for your display and troubleshoot common issues:

• Adjust touch, mouse, and gesture settings.
• Calibrate the display to ensure touch behaves as expected.
• Turn SMART Ink on or off.
  • Use SMART Ink in Microsoft Office products.

Connecting room computers and guest laptops

You can connect room computers and guest laptops to the display to view and interact with then Connector panel Convenience panel

graph TD
    A["Device 1"] --> B["Device 2"]
    B --> C["Device 3"]
    C --> D["Device 4"]
    D --> E["Device 5"]
    E --> F["Device 6"]
    F --> G["Device 7"]
    G --> H["Device 8"]
    H --> I["Device 9"]
    I --> J["Device 10"]
    J --> K["HDMI 1"]
    J --> L["HDMI 2"]
    K --> M["Device 11"]
    L --> N["Device 12"]
    M --> O["Device 13"]
    N --> P["Device 14"]
    O --> Q["Device 15"]
    P --> R["Device 16"]
    Q --> S["Device 17"]
    R --> T["Device 18"]
    S --> U["Device 19"]
    T --> V["Device 20"]
    U --> W["Device 21"]
    V --> X["Device 22"]
    W --> Y["Device 23"]
    X --> Z["Device 24"]
    Y --> AA["Device 25"]
    Z --> AB["Device 26"]

graph TD
    A["Power"] --> B["Switch"]
    C["Audio"] --> D["Switch"]
    E["Play"] --> F["Switch"]
    G["Monitor"] --> H["Switch"]
    I["USB"] --> J["USB Type-C"]
    K["HDMI 3"] --> L["Device"]
    L --> M["USB Type-C"]
    style A fill:#f9f,stroke:#333
    style C fill:#f9f,stroke:#333
    style E fill:#f9f,stroke:#333
    style G fill:#f9f,stroke:#333
    style I fill:#f9f,stroke:#333
    style K fill:#ccf,stroke:#333
    style L fill:#ccf,stroke:#333
    style M fill:#ccf,stroke:#333
    style_N["USB Type-C"] --> O["USB Type-C"]

SBID-6000S-C/SBID-6200S-C SBID-6000S-CPW/SBID-6200S-CPW

USB 3.0 HDMI 3 HDMI 3

All other models

NOTES

- Install SMART software on computers you connect to the display (see Installing and using SMA software on page 40).

• Your organization's installers might have connected cables to the display and run the cables b wall or under the floor to a desk or table where you can place your computer.
• You can charge devices connected to the USB Type-C receptacle. The display can provide up 60 W to connected devices.

Viewing a connected computer's input

Use the Input app to view a connected computer's input on the display.

To view a connected computer's input

1. Connect the computer to the display.
2. Do one of the following:

If iQ is enabled If iQ is disabled

Tap Input on the Home screen. OR Press Input on the remote control.

Press the Home button or the Input button on the remote control.

The display shows thumbnails of the devices that are connected to the display:

• A gray thumbnail indicates no device is connected to an input.
• A blue thumbnail indicates a device is connected to an input but is in Sleep mode.
• A thumbnail showing a preview screen indicates an active device is connected to an input.

TIP

If iQ is disabled and you want a computer's input to appear whenever you wake up the di the star in the upper-left corner of the computer's thumbnail.

1. Tap the computer's thumbnail.

Setting a connected computer's resolution and refresh rate

This table presents the recommend resolutions and refresh rates for the display's inputs:

Input source Resolution Refresh rate

HDMI 1 3840 × 2160 60 Hz

HDMI 2 3840 × 2160 60 Hz

HDMI 3 3840 × 2160 60 Hz

Input source Resolution Refresh rate

VGA 1920 × 1080 60 Hz

USB Type-C 3840 × 2160 60 Hz

If possible, set connected computers to these resolutions and refresh rates. See the computers' open system documentation for instructions.

Using recommended cables

SMART recommends the following varieties of cable:

Cable type	Maximum length	Recommendation
HDMI 23' (7 m)	1	Use only certified premium high-speed HDMI cables that have been tested to support the performance standard you require.
VGA 23' (7 m)	Use VGA cables with all pins in their connectors fully populated and wired.
Stereo 3.5 mm	20' (6 m)	[N/A]
USB 2.0	16' (5 m)	Use a USB extender if the distance between the computer and the display is greater than 16' (5 m). For more information, see USB extenders on page 17. USB 2.0 cables support Hi-Speed (480 Mbps), whether connected to a USB 2.0 or USB 3.0 receptacle. For SuperSpeed (5 Gbps), connect a USB 3.0 cable to a USB 3.0 receptacle.
USB 3.0	9' (3 m)	SMART supports only installations that use directly connected video and USB cables, AC-powered extenders, or USB extenders purchased from SMART. You might be able to use higher-grade cables that are longer than specified. If you have problems with such a cable or an extender of any type, test the connection with a shorter cable before contacting SMART Support.
USB Type-C	6' 6" (2 m) for SuperSpeed 5Gbps cables	USB-IF certified USB 3.2 Gen 1 Type-C cable, SuperSpeed (5 Gbps) support To use a USB Type-C cable for video, you need: A full-featured cable that supports SuperSpeed 5Gbps (or faster) data rates. A computer that supports Display Port Alternate Mode via USB Type-C

Using cables that exceed these maximum lengths may produce unexpected results, degraded picture quality or degraded USB connectivity.

Connecting USB drives, peripherals, and other devices

You can use USB drives, peripherals, and other devices with a computer connected to the display display's USB plugs.

For more information, see Connecting USB drives, peripherals, and other devices below.

Troubleshooting connected computers

For troubleshooting information for connected computers, see Chapter 5: Troubleshooting on page 48.

Connecting a SMART OPS PC module

If your organization has purchased a SMART OPS PC module, you or your organization's installers can install the OPS PC module in the display's accessory slot following the OPS PC module's installation instructions (smarttech.com/kb/171544). You can then view the OPS PC module's input on the display.

For more information about SMART OPS PC modules, see the modules user guide (smarttech.com/kb/171747).

you or your display's accessory e's input on the SMART GPS-PE

Connecting USB drives, peripherals, and other devices

Depending on the model, the display includes either one USB Type-C receptacle and one USB 3.0 receptacle on the convenience panel, or two USB 3.0 Type-A plugs on the convenience panel (see below). The display also includes one USB 3.0 Type-A receptacle on the connector panel. You can USB drives, peripherals (such as keyboards), and other devices to these connectors and use the d with the iQ experience, connected computers, and devices installed in the accessory slot (such as SMART OPS PC).

Chapter 4

Connecting computers and other devices

Diagram showing device connection with labeled ports and connectors, including a central server unit and two connected devices.

SBID-6000S-C/SBID-6200S-C

SBID-6000S-CPW/SBID-6200S-CPW

Diagram showing network device connections with labeled ports and cables, including a central server unit and two connected devices.

All other models

Chapter 5

The display isn't turning...on...49.

The display is turning on when it shouldn't 49

The screen is blank or there's a problem with the image...on...the...screen...50.

There's no sound or there's a problem with the sound 51

Touch isn't working as expected. 52

The pens and erasers aren't working as expected 52

iQ apps aren't working as expected...53.

SMART software on connected computers isn't working as...expected...53

The SMART OPS PC module isn't working as...expected...54

Contacting your reseller for additional support 54

This chapter explains how to resolve a variety of common issues with the display. If your specific described here or the solutions to the symptoms don't work, refer to the SMART knowledge base additional troubleshooting information.

https://community.smarttech.com/s/topic/0TOU0000000kAJ0OAM/interactive-displays?language=en_US&tabset-7ccc8=2

The display isn't turning on

Symptom Troubleshooting steps

The power light isn't lit.

• Make sure the power cable is securely fastened to the power outlet and the display

NOTE

If the power cable is connected to a power bar, make sure the power bar is sec fastened to the power outlet and turned on.

• Make sure the switch beside the AC power inlet is in the ON (I) position.
  • Make sure the power outlet is working by testing it with a different device.
  • Make sure the power cable is working by testing it with a different device.

The power light is lit, but the screen press the Power button on the convenience panel or the remote control. blank. • Make sure the proximity sensors aren't blocked.

• Make sure the proximity sensors aren't blocked.
• Restart the display.
  • Determine if the problem is with the video.
  See The screen is blank or there's a problem with the image on the screen on the page.

The display is turning on when it shouldn't

Symptom Troubleshooting steps

The display turns on or enters mode when it shouldn't.

ReadCheck for and, if possible, move the display away from the following:

Direct sunlight
- Bright lights
- Forced air ducts
- Plasma displays
- Infrared audio systems and other infrared sources
- Polished floors, glass walls, or other reflective surfaces

- Be aware that the proximity sensors' range is 16' (5 m).

The screen is blank or there's a problem with t image on the screen

Symptom Troubleshooting steps

The screen is blank.

• Make sure the screen is working by tapping the Home button below the screen or pressing the Home button on the remote control to open the Home screen.
• Make sure any connected computers are on and not in an energy saving mode.
• Restart the display and any connected computers.
• Replace the video cables connecting any computers to the display to determine if the issue is with the cables.

A computer is connected to the display, but only a connection message appears on the screen.

• Make sure the computer is connected to the currently selected input.
• If the currently selected input is a computer, make sure the computer is not in an energy saving mode.

The image on the screen is distorted.

OR

There are lines, snow or, other visual video input.

noise on the screen.

OR

The image if flickering or flashing.

OR

The image is dim.

• Switch to a different input and then back to the first input.
  • Make sure any connected computers are on and not in an energy savings mode.
• Restart the display and any connected computers.
• Set any connected computers' resolution and refresh rate to values that the display supports.

See Setting a connected computer's resolution and refresh rate on page 44.

- Replace the video cables that connect any computers to the display to determine if issue is with the cables.

(For SBID-6000S-C displays)

There is no image when using the USB Type-C receptacle with a computer

• Make sure that the computer supports Display Port Alternate Mode video via USB Type-C. Look for the Display Port logo beside the USB Type-C receptacle on the computer. If it's not there, the computer may not support Display Port Alternate Mode video via USB Type-C.
• Make sure the cable used with the USB Type-C receptacle supports Super Speed (5Gbps) USB. Look for the Super Speed USB logo on the cable. If the cable doesn't have the Super Speed USB logo, it may not have the internal wiring necessary to display Port Alternate Mode video data.

There are bright spots on the screen

Tap the Home button below the screen or press the Home button on the remote control to open the Home screen. If it appears correctly, the issue is with the video input.

- Take a photograph of the screen and send it to SMART support. If SMART support determines that the issue is with the screen and the display is under warranty, you be eligible for a replacement.

Colors don't appear correctly.

• Be aware that if two or more displays are mounted side-by-side, there could be mind differences in colors across the displays. This issue is not unique to SMART products.
• If the screen is completely lacking one color on the screen or the color problems of on the Home screen, see Contacting your reseller for additional support on page 54.
• If you're using a VGA video input, use a different cable or connect a different source. See if the issue is with the cable or input source.

Symptom Troubleshooting steps

The image is cut off or shifted left or right.

to August any connected computers' video settings, particularly zoom, crop, and underscan.

See the computer's operating system documentation.

• If any connected computers' desktops are entirely black, change them to dark gray or a different color.
• If any connected computers' desktops are extended across multiple screens, duplicate the desktops across the screens or set the display as the only screen.

The image doesn't fill the entire screen.

• Adjust any connected computers' video settings, particularly overscan. See the computer's operating system documentation.
• Make sure the connected computer's video connector is configured to output a supported video signal. See No video display output from a laptop.

A persistent image appears on the display.

See Image persistence or burn in on LCD displays.

There's no sound or there's a problem with the

Symptom Troubleshooting steps

There's no sound.

OR

There is sound, but the volume is OR

The sound is distorted or muffled.

• If you're using an external audio system, make sure it is turned on.
• Make sure the cables connecting the display to the computer are securely fastened.

NOTES

The display's stereo 3.5 mm in connector works with the VGA input only.
- Connecting an audio cable to the display's stereo 3.5 mm out connector disables the internal speakers.
If you're using the display's S/PDIF out connector to connect a sound bar or receiver for external speakers, see the SMART Board 6000S series interactive displays installation and maintenance guide (smarttech.com/kb/171414).

• If you're using the display's stereo 3.5 mm out connector, adjust the volume on the display and the connected computer and make sure neither are muted.
• If you're using the display's S/PDIF out connector, adjust the volume on the external audio system and make sure the audio system isn't muted.
• Adjust the display's audio settings.
• If you're using the integrated speakers, set the volume for the computer and any running applications to 80% , and then adjust the display's volume.

OR

If you're using an external audio system, set the volume for the computer, any running applications and the display to 80% , and then adjust the external audio system's volume.

There is a whine or buzzing sound Be aware that these sounds are normal. All displays emit some electrical noise. Such coming from the back of the displaysounds may be more noticeable with some displays than with others. However, if you hear noise from the front of the display, further investigation is required.

- Connect all devices to the same power outlet or power bar.

Touch isn't working as expected

Symptom Troubleshooting steps

The display doesn't respond to touch. Make sure SMART Product Drivers 12.14 or later are installed and running on any connected computers.Make sure the USB cable between the display and the computer doesn't exceed the supported maximum cable length. See Using recommended cables on page 45.Make sure any connected computers have detected the display's USB connection and SMART Product Drivers 12.14 or later is installed.On Windows computers, open Device Manager and make sure there is no red X or yellow explanation mark (!) over the display's icon.On Mac computers, open System Information and make sure there are no error messages in the display's row.For Mac computers with macOS Mojave, see How to resolve issues with installing and using SMART Learning Suite software on macOS Mojave.

The display responds to touch intermittently.ORWhen you touch the screen, the pointer doesn't appear in the correct place.

Restart the display.Make sure SMART Product Drivers and SMART Ink are installed and running on any connected computers.Confirm with the installers that the computer is connected to the display with only a single cable.Remove infrared sources, such as incandescent or arc lights, desk lamps, and infrared audio devices, or move the display to another location in the room.Remove any USB extenders to help isolate the USB cable.Update the firmware.

The pens and erasers aren't working as expected

Symptom Troubleshooting steps

The display doesn't respond to touch Make sure any connected computers have detected the display's USB connection and or writing with a pen. SMART Product Drivers 12.14 or later is installed.

• On Windows computers, open Device Manager and make sure there is no red X or yellow explanation mark (!) over the display's icon.
• On Mac computers, open System Information and make sure there are no error messages in the display's row.
• Reinstall or update SMART Product Drivers and SMART Ink on any connected computers.
  • Make sure SMART Product Drivers is version 12.14 or later.

The display responds to touch but • install or update SMART Product Drivers and SMART Ink on any connected to writing with a pen. computers.

Symptom Troubleshooting steps

When you write on the screen, the Restart the display.

appears in the wrong place. OR

Writing is intermittent. OR

Ink disappears as you write. OR

Ink colors change unexpectedly.

• Confirm with the installers that the computer is connected to the display with only a single cable.
• Make sure SMART Product Drivers and SMART Ink are installed and running on any connected computers.
• Use a known working pen from another display to check if the issue is being caused by the pen.
• Remove infrared sources, such as incandescent or arc lights, desk lamps, and infrared audio devices, or move the display to another location in the room.
• Update the firmware.

You change the width or color of • aBe aware that a pen's color and thickness revert to the pen's default values when pen's digital ink, but the width and place the pen back in its holder.

color revert to the pen's defaults • You can change the pen's default color and thickness through SMART Product Drivers when you next pick up the pen from (see Changing pen, eraser, and button settings). its holder on the display.

You can't write or draw in Microsoft Make sure Microsoft Office 2013 or later is installed.

Office.

- Reinstall or update SMART Product Drivers and SMART Ink.

iQ apps aren't working as expected

Symptom Troubleshooting steps

iQ apps aren't working as expected. See Troubleshooting the iQ experience.

SMART software on connected computers isn't working as expected

Symptom Troubleshooting steps

SMART Notebook software isn't working as expected. See Troubleshooting SMART Notebook.

Lumio isn't working as expected. See Troubleshooting common issues in Lumio by SMART.

SMART Ink isn't working as expected. See Troubleshooting SMART Ink.

SMART Product Drivers isn't working See Troubleshooting SMART Product Drivers. as expected.

The SMART OPS PC module isn't working as expected

Symptom Troubleshooting steps

The SMART OPS PC module isn't See the SMART OPS PC modules user guide (smarttech.com/kb/171747). working as expected.

Contacting your reseller for additional support

If an issue you're experiencing with the display persists or isn't covered in this chapter or the ki base, contact your authorized SMART reseller (smarttech.com/where) for support.

Your reseller might ask you for the serial number for the

display. The serial number is on a label located on the left side of the display (pictured).

for the on the left SMART Board® 6000S SBID-60xxS-C SN: Kxxxxxxxxxxxxx

TIPS

• Scan the QR code on the label to view the SMART Board 6000S or 6000S Pro series intera display support pages on the SMART website.
• You can also find the serial number in the iQ settings. Refer to the SMART Board 6000S and Pro series interactive displays installation and maintenance guide (smarttech.com/kb/171414) for more information.

SMART TECHNOLOGIES

smarttech.com/support

smarttech.com/contactsupport

smarttech.com/kb/171415