Black Box AVX-DVI-FO-SP4 - KVM switch

AVX-DVI-FO-SP4 - KVM switch Black Box - Free user manual and instructions

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Product Type 4-Port Fiber Splitter for DVI-D and Stereo Audio
Model AVX-DVI-FO-SP4
Dimensions 0.6" H x 1.5" W x 2.7" D (1.5 x 3.9 x 6.9 cm)
Weight 0.2 lb (0.1 kg)
Power Requirement Passive, no external power needed
Connectors 5 LC fiber optic connectors (1 input, 4 outputs)
Video Support DVI-D, up to WUXGA (1920 x 1200), 24-bit color
Audio Support Stereo audio, transmitted over same fiber
Fiber Type Single-mode or multimode (single-mode recommended for distance)
Maximum Distance Up to 1.5 km (4921 ft) over single-mode fiber
Optical Loss 6 dB
Operating Temperature 32 to 122°F (0 to +50°C)
Compliance DVI 1.0, FCC Class A, Industry Canada Class A
Maintenance Keep connectors clean; no user-serviceable parts
Safety Not for residential use; may cause interference
Spare Parts & Repairability Contact Black Box Technical Support for replacements; no user repair
Included Accessories 1x 4-Port Fiber Splitter only (no power supply)
Additional Information Part of the Mini Extender Kit series; passive distribution

Frequently Asked Questions - AVX-DVI-FO-SP4 Black Box

What is the maximum distance supported by the AVX-DVI-FO-SP4?
When used with single-mode fiber, the AVX-DVI-FO-SP4 can extend DVI and audio up to 1.5 km (4921 ft). With multimode fiber, the distance is limited to 500 m (1640 ft).
Does the AVX-DVI-FO-SP4 require external power?
No, the AVX-DVI-FO-SP4 is a passive splitter and does not need any external power. Power is only required for the transmitter and receiver modules.
How many displays can I connect using this splitter?
The AVX-DVI-FO-SP4 has 4 output ports, so you can connect up to 4 displays. By cascading multiple splitters, you can distribute to up to 32 displays.
What type of fiber optic cable should I use?
You can use either single-mode (9/125 µm) or multimode (50/125 µm or 62.5/125 µm) fiber. Single-mode is recommended for longer distances.
What resolutions and video formats are supported?
The system supports DVI-D video up to WUXGA (1920 x 1200) with 24-bit color depth. It complies with DVI 1.0 standards.
Does this splitter transmit audio as well?
Yes, the AVX-DVI-FO-SP4 transmits stereo audio along with the DVI video over a single strand of fiber. Audio must be connected separately at the transmitter and receiver.
What is the optical loss introduced by the splitter?
The AVX-DVI-FO-SP4 introduces an optical loss of 6 dB. This must be accounted for when calculating the total link budget.
How do I install the AVX-DVI-FO-SP4?
Connect the fiber input from the transmitter to the interconnect LC port. Then connect each of the four output LC ports to the receivers (or downstream splitters). No power is needed. Ensure all connectors are clean.
What should I do if there is no image on the display?
Check that the transmitter and receiver are powered on, the fiber cables are connected properly, and the display is set to the correct input. The LED on the transmitter should show violet if a video signal is present. Also verify the resolution does not exceed 1920x1200.
What is included in the box with the AVX-DVI-FO-SP4?
The package contains only the 4-Port Fiber Splitter unit. No power supply, cables, or other accessories are included. You will need separate transmitter/receiver kits and fiber cables.

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USER MANUAL AVX-DVI-FO-SP4 Black Box

Mini Extender Kit for DVI-D and Stereo Audio over Fiber

Extend DVI-D video and stereo audio up to 1.5 kilometers over a strand of single-mode fiber distribute DVI-D and stereo audio to 32 displays.

Black Box AVX-DVI-FO-SP4 - 1

natural_image Two black BLACK BOX devices with visible ports and connectors, no text or symbols on the devices themselves.

Customer Support Information

Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500) FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746 Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018

Web site: www.blackbox.com • E-mail: info@blackbox.com

FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO FREQUENCY INTERFERENCE STATEMENTS

This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict accordance with the manufacturer's instructions, may cause interference to radio communication. It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference.

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

This digital apparatus does not exceed the Class A limits for radio noise emission from digital apparatus set out in the Radio Interference Regulation of Industry Canada.

Trademarks Used in this Manual

Black Box and the Double Diamond logo are registered trademarks of BB Technologies, Inc.

Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners.

Contents

  1. Specifications 7
  2. Overview 8

2.1 Introduction....8
2.2 Features 8
2.3 What's Included 9
2.4 Hardware Description 10

2.4.1 AVX-DVI-FO-MINI and AVX-DVI-FO-MINI-RX 10
2.4.2 AVX-DVI-FO-SPCS 11
2.4.3 AVX-DVI-FO-SP4 12
2.4.4 AVX-DVI-FO-SP8 13
2.4.5 AVX-DVI-FO-USBPS....14

2.5 System Configuration....14

2.5.1 AVX-DVI-FO-MINI and AVX-DVI-FO-MINI-RX 14
2.5.2 AVX-DVI-FO-SPCS 15
2.5.3 AVX-DVI-FO-SP4 16

2.5.4 AVX-DVI-FO-SP8 17

  1. Installation 18

3.1 Connections 18
3.2 EDID Setting....18
3.3 Installation Steps 20

  1. Troubleshooting 25

4.1 Problems/Solutions 25
4.2 Contacting Black Box 26
4.3 Shipping and Packaging 26

1. Specifications

Color Depth — 24-bit true color

Data Rate — 5 Gbps (2.5 Gbps per single wavelength)

Distance — Multimode cable: 1640.4 ft. (500 m);

Single-mode cable: 4921.3 ft. (1.5 km)

Fiber Type — Single-mode or multimode

Optical Budget — 16 dB

Receiver Sensitivity — -21 dB

Resolutions — Supports up to WUXGA (1920 x 1200)

Wavelength — 1310 nm/1550 nm (dual wavelength)

Operating Temperature — 32 to 122°F (0 to +50°C)

Power Consumption — 2.5 W max.

Video Standard — Complies with DVI 1.0

Indicators — (1) two-color LED for Power and Link status

Connector — AVX-DVI-FO (kit): Receiver: (1) 24-pin DVI-D, (2) 3.5-mm audio, (1) barrel connector for power;

Transmitter: (1) 24-pin DVI-D, (2) 3.5-mm audio, (1) barrel connector for power;

Splitters: AVX-DVI-FO-SPCS: (3) LC connectors: (1) for interconnect, (2) for devices;

AVX-DVI-FO-SP4: (5) LC connectors: (1) for interconnect, (4) for devices;

AVX-DVI-FO-SP8: (9) LC connectors: (1) for interconnect, (8) for devices

NOTE: The splitters transmit both audio and video signals over one single-strand, single-mode fiber cable.

Size — 0.6"H x 1.5"W x 2.7"D (1.5 x 3.9 x 6.9 cm)

Weight — 0.2 lb. (0.1 kg)

2. Overview

2.1 Introduction

The DVI Extender transmits high-quality video signal formats and audio to a remote screen, without compromising the original media quality. The DVI Extender delivers a full HD resolution signal through one fiber optic cable up to 1.5 kilometers. It's an ideal solution for systems where high-resolution and high-quality video signals need to be displayed over long distances.

Connect the extender in a point-to-point configuration to transmit high-resolution video to a remote display. The transmitter module is compatible with all kinds of display devices. It reads and stores the display's EDID information to prevent EDID handshake problems. Installing the extender is easy and more flexible than ever.

Connect the extender in a point-to-multipoint configuration to distribute high-resolution video to up to 32 displays. Use the 2-, 4-, and 8-port splitters to achieve flawless video distribution and extension. All splitters are passive devices and do not require external power.

Typical applications include public informational displays in elevators, trains, subways, airports, shopping malls, museums, or hotels.

2.2 Features

  • Delivers high-quality multimedia content in real time from a media player to a distant screen while maintaining crystal-clear video. A high-definition video signal from a single player to a display can be extended up to 1.5 km without electrical support for splitters. The DVI Extender increases the range of the display network and enables you to set up your screens at any locations without sacrificing the quality of media.
  • Supports audio extension. The DVI Extender transmits both audio and video over a single-strand fiber optic cable.
  • Extends all DVI VESA standards all the way up to a 1920 x 1200 resolution.
  • Offers programmable EDID. The transmitter reads and stores the display's EDID information and provides a handshaking capability for any type of display with different resolutions.
  • Consumes very little power. Transmitters and receivers consume 3 W or less for transmitting and receiving Full HD resolution video signals and CD-quality audio.
  • Split, extend, and distribute DVI video and stereo audio using the passive fiber splitters.

2.3 What's Included

Your package should contain the following items. If anything is missing or damaged, contact Black Box Technical Support at 724-746-5500 or info@blackbox.com.

AVX-DVI-FO-MINI:

• (1) Mini Fiber Transceiver
• (1) Mini Fiber Receiver
• (2) 5-VDC wallmount power supplies with international adapters for U.S., U.K., AU, and EU
• (2) 5-ft. (1.5-m) male-male 3.5-mm audio cables
- This user's manual

AVX-DVI-FO-MINI-RX:

• (1) Mini Fiber Receiver
• (1) 5-VDC wallmount power supply with international adapters for U.S., U.K., AU, and EU
• (1) 5-ft. (1.5-m) male-male 3.5-mm audio cable
- This user's manual

AVX-DVI-FO-SPCS:

• (1) 2-Port Fiber Splitter

AVX-DVI-FO-SP4:

• (1) 4-Port Fiber Splitter

AVX-DVI-FO-SP8:

• (1) 8-Port Fiber Splitter

The DVI Extender is the best system to use when extending high-quality DVI video and stereo audio over long distances. The extender includes a transmitter module and a receiver module.

The transmitter module encodes the audio/video signals into an optical signal and the receiver module decodes the optical signal back into the original audio/video signal.

In point-to-point transmission, each display needs a transmitter and a receiver to extend the source.

2.4 Hardware Description

2.4.1 AVX-DVI-FO-MINI and AVX-DVI-FO-MINI-RX

Figure 2-1 shows the transmitter and receiver kit (AVX-DVI-O-MINI). Table 2-1 describes its components. The receiver is also sold separately (AVX-DVI-FO-MINI-RX).
Black Box AVX-DVI-FO-SP4 - AVX-DVI-FO-MINI and AVX-DVI-FO-MINI-RX - 1
Figure 2-1. Transmitter and Receiver.

Table 2-1. Transmitter and Receiver components.

Number Component Description
1 DVI-D connector Links to monitor
2 DVI-D connector Connects to PC
3 Power connector Connects to 5-VDC power input
4 Stereo audio out Audio in to monitor/speakers
5 (1) LC connector Links to fiber interconnect
6 Power in Connects to 5-VDC power input
7 Stereo audio in Audio out from PC
8 (1) LC connector Links to fiber interconnect

2.4.2 AVX-DVI-FO-SPCS

Figures 2-2 and 2-3 show the side panels of the AVX-DVI-FO-SPCS. Table 2-2 describes its components.

Black Box AVX-DVI-FO-SP4 - AVX-DVI-FO-SPCS - 1

natural_image Pure technical line drawing of a mechanical component with no text or symbols

Figure 2-2. AVX-DVI-FO-SPCS side panel 1.

Black Box AVX-DVI-FO-SP4 - AVX-DVI-FO-SPCS - 2

natural_image Technical line drawing of a two-pin electrical connector (no text or symbols)

Figure 2-3. AVX-DVI-FO-SPCS side panel 2.

Table 2-2. AVX-DVI-FO-SPCS components.

Number Component Description
1 (1) LC connector Links to fiber interconnect.
2 (2) LC connectors Link to fiber devices.

2.4.3 AVX-DVI-FO-SP4

Figures 2-4 shows the side panel of the AVX-DVI-FO-SP4. Table 2-3 describes its components. The panel on the opposite side is blank.

1 2

Figure 2-4. AVX-DVI-FO-SP4 side panel.

Table 2-3. AVX-DVI-FO-SP4 components.

Number Component Description
1 (1) LC connector Links to fiber interconnect.
2 (4) LC connectors Link to fiber devices.

2.4.4 AVX-DVI-FO-SP8

Figure 2-5 shows the side panel of the AVX-DVII-FO-SP8. Table 2-4 describes its components. The panel on the opposite side is blank.
1 2

Figure 2-5. AVX-DVI-FO-SP8 side panel.

Table 2-4. AVX-DVI-FO-SP8 components.

Number Component Description
1 (1) LC connector Links to fiber interconnect
2 (8) LC connectors Link to fiber devices

2.4.5 AVX-DVI-FO-USBPS

The AVX-DVI-FO-USBPS is a USB Type A male to a 1.35-mm barrel plug. It can supply 5-VDC to the AVX-DVI-FO-MINI transmitter and/or receiver.

USB Type A male connector 1.35-mm barrel connector

Figure 2-6. AVX-DVI-FO-USBPS.

2.5 System Configuration

2.5.1 AVX-DVI-FO-MINI and AVX-DVI-FO-MINI-RX

The transmitter module encodes the audio/video signal into an optical signal and the receiver module decodes the optical signal back into the original audio/video signal. Figure 2-7 illustrates this application.

DVI Media player/PC Transmitter +5 VDC Audio Single-mode fiber cable +5 VDC Audio Receiver DVI Monitor

Figure 2-7. AVX-DVI-FO-MINI kit Configuration.

2.5.2 AVX-DVI-FO-SPCS

Figure 2-8 shows an application using the AVX-DVI-FO-SPCS mini extenders.
Black Box AVX-DVI-FO-SP4 - AVX-DVI-FO-SPCS - 1

flowchart
graph TD
    A["PC Transmitter"] --> B["AVX-DVI-FO-SPCS Mini Extenders"]
    B --> C["Receiver"]
    C --> D["Computer 1"]
    C --> E["Computer 2"]
    C --> F["Computer 3"]
    C --> G["Computer 4"]
    C --> H["Computer 5"]
    C --> I["Computer 6"]
    C --> J["Computer 7"]
    C --> K["Computer 8"]
    C --> L["Computer 9"]
    C --> M["Computer 10"]

Figure 2-8. AVX-DVI-FO-SPCS.

2.5.3 AVX-DVI-FO-SP4

Figure 2-9 shows an application using an AVX-DVI-FO-SP4 mini extender.

Black Box AVX-DVI-FO-SP4 - AVX-DVI-FO-SP4 - 1

flowchart
graph TD
    A["PC"] --> B["Transmitter"]
    B --> C["Receiver"]
    C --> D["Receiver"]
    D --> E["AVX-DVI-FO-SP4 Mini Extender"]
    E --> F["ReceiverReceiver"]
    F --> G["Receiver"]
    G --> H["Receiver"]
    H --> I["Receiver"]
    I --> J["Receiver"]
    J --> K["Receiver"]
    K --> L["Receiver"]
    L --> M["Receiver"]
    M --> N["Receiver"]
    N --> O["Receiver"]
    O --> P["Receiver"]
    P --> Q["Receiver"]
    Q --> R["Receiver"]
    R --> S["Receiver"]
    S --> T["Receiver"]
    T --> U["Receiver"]
    U --> V["Receiver"]
    V --> W["Receiver"]
    W --> X["Receiver"]

Figure 2-9. AVX-DVI-FO-SP4.

2.5.4 AVX-DVI-FO-SP8

Figure 2-10 shows an application using an AVX-DVI-FO-SP8 mini extenders.
Black Box AVX-DVI-FO-SP4 - AVX-DVI-FO-SP8 - 1

flowchart
graph TD
    PC["PC"] --> Transmitter["Transmitter"]
    Transmitter --> AVX_DVI-FO-SP48["AVX-DVI-FO-SP48 Mini Extender"]
    AVX_DVI-FO-SP48 --> multiple1["100+ microphones"]
    AVX_DVI-FO-SP48 --> multiple2["100+ microphones"]
    AVX_DVI-FO-SP48 --> multiple3["100+ microphones"]
    AVX_DVI-FO-SP48 --> multiple4["100+ microphones"]
    Transmitter --> multiple5["100+ microphones"]
    Transmitter --> multiple6["100+ microphones"]
    Transmitter --> multiple7["100+ microphones"]
    Transmitter --> multiple8["100+ microphones"]
    Transmitter --> multiple9["100+ microphones"]
    Transmitter --> multiple10["100+ microphones"]
    Transmitter --> multiple11["100+ microphones"]
    Transmitter --> multiple12["100+ microphones"]
    Transmitter --> multiple13["100+ microphones"]
    Transmitter --> multiple14["100+ microphones"]
    Transmitter --> multiple15["100+ microphones"]
    Transmitter --> multiple16["100+ microphones"]
    Transmitter --> multiple17["100+ microphones"]
    Transmitter --> multiple18["100+ microphones"]
    Transmitter --> multiple19["100+ microphones"]
    Transmitter --> multiple20["100+ microphones"]
    Transmitter --> multiple21["100+ microphones"]
    Transmitter --> multiple22["100+ microphones"]
    Transmitter --> multiple23["100+ microphones"]
    Transmitter --> multiple24["100+ microphones"]
    Transmitter --> multiple25["100+ microphones"]
    Transmitter --> multiple26["100+ microphones"]
    Transmitter --> multiple27["100+ microphones"]
    Transmitter --> multiple28["100+ microphones"]
    Transmitter --> multiple29["100+ microphones"]
    Transmitter --> multiple30["100+ microphones"]
    Transmitter --> multiple31["100+ microphones"]
    Transmitter --> multiple32["100+ microphones"]
    Transmitter --> multiple33["100+ microphones"]
    Transmitter --> multiple34["100+ microphones"]
    Transmitter --> multiple35["100+ microphones"]
    Transmitter --> multiple36["100+ microphones"]
    Transmitter --> multiple37["100+ microphones"]
    Transmitter --> multiple38["100+ microphones"]
    Transmitter --> multiple39["100+ microphones"]
    Transmitter --> Multiple40["100+ microphones"]
    Transmitter --> Multiple41["100+ microphones"]
    Transmitter --> Multiple42["100+ microphones"]
    Transmitter --> Multiple43["100+ microphones"]
    Transmitter --> Multiple44["100+ microphones"]
    Transmitter --> Multiple45["100+ microphones"]
    Transmitter --> Multiple46["100+ microphones"]
    Transmitter --> Multiple47["100+ microphones"]
    Transmitter --> Multiple48["100+ microphones"]
    Transmitter --> Multiple49["100+ microphones"]
    Transmitter --> Multiple50["100+ microphones"]

Figure 2-10. AVX-DVI-FO-SP8.

3. Installation

3.1 Connections

Connect the transmitter module to the DVI port on the PC/video card and connect the receiver module to the DVI port on the digital display device.

Use the DVI Extender with an LC fiber optic cable (single-mode optical fiber: 9/125 μm).

3.2 EDID Setting

The transmitter has a basic EDID table built in that includes the most commonly used display modes. If you encounter problems selecting the right resolution and would like to copy the EDID table from your monitor, follow these instructions:

- Connect the transmitter to the DVI port on the monitor.

DVI-D

Figure 3-1. DVI-D connector on the monitor.

DVI-D

Figure 3-2. Transmitter plugged into remote monitor.

- Connect the DC power to the transmitter and power on the monitor.

Black Box AVX-DVI-FO-SP4 - EDID Setting - 3

natural_image Diagram of a device with labeled ports and connectors (no text or symbols)

Figure 3-3. DC power on transmitter.

- Use a paper clip to press the switch located on the transmitter for a moment.

Black Box AVX-DVI-FO-SP4 - EDID Setting - 4

natural_image Technical line drawing of a mechanical component with a circular feature and tool (no text or symbols)

Figure 3-4. Switch on the transmitter.

  • Check the LED status. If the transmitter has completely read the monitor's EDID, the blue LED will turn off and on by itself three times.
  • To use the factory setting, press the switch for 3 seconds. The red LED will blink three times.

3.3 Installation Steps

  1. Connect the transmitter to the DVI source.

Black Box AVX-DVI-FO-SP4 - Installation Steps - 1

natural_image Front panel of a D-sub connector with hexagonal connectors (no text or symbols)

Figure 3-5. DVI source connector.

Black Box AVX-DVI-FO-SP4 - Installation Steps - 2

natural_image Line drawing of a device with two connectors and a central button (no text or symbols)

Figure 3-6. Transmitter connected to DVI source.

  1. Connect the receiver to the monitor.

DVI-D

Figure 3-7. DVI connector on monitor.

DVI-D

Figure 3-8. Power on the monitor.

  1. Connect the DC power to the transmitter and the receiver.

Black Box AVX-DVI-FO-SP4 - Installation Steps - 5

natural_image Diagram of a device interface with ports and connectors (no text or symbols)

Figure 3-9. DC power on the transmitter.

Black Box AVX-DVI-FO-SP4 - Installation Steps - 6

natural_image Line drawing of a device with a connector and cable (no text or symbols)

Figure 3-10. DC power on the receiver.

A blue light illuminates while the power is on.

  1. Connect the fiber cable to the transmitter and the receiver.

Black Box AVX-DVI-FO-SP4 - Installation Steps - 7

natural_image Technical line drawing of a mechanical or electrical component with no visible text or symbols

Figure 3-11. Fiber cable on the transmitter.

Black Box AVX-DVI-FO-SP4 - Installation Steps - 8

natural_image Pure technical line drawing of a mechanical component with no text or symbols

Figure 3-12. Fiber cable on the receiver.

  1. Power on the display and restart the DVI source.

The LED on the transmitter shows a violet light while the transmitter is receiving a normal video signal from the DVI source. Check your DVI source if the LED does not show any activity. The LED on the receiver shows a violet light while the receiver is sensing a normal video signal from the optical cable.

Table 3-1. Console port pin assignments.

DeviceLEDColor Meaning
TransmitterBlue Power is on.
VioletTransmitter is receiving a normal video signal from the DVI source.
ReceiverBlue Power is on.
VioletReceiver is receiving a normal video signal from the transmitter.

The extender supports audio extension.

  • Connect the transmitter to the DVI source and audio source.
  • Connect the receiver to the display and the speaker(s).
  • Connect the fiber cable between the transmitter and the receiver or connect any splitters.
  • Connect the DC power to the transmitter and the receiver.
  • Power on the display(s).
  • Restart the DVI source.

Table 3-2. Loss chart.

Product Code Amount of Loss
AVX-DVI-FO-SPCS 3 dB loss
AVX-DVI-FO-SP4 6 dB loss
AVX-DVI-FO-SP8 9 dB loss

4. Troubleshooting

4.1 Problems/Solutions

Problem: No image

Solutions:

  1. Make sure the PC power is on.
  2. Check whether the computer and the monitor are properly connected.
  3. Turn the PC power on and off.
  4. Make sure the fiber cable between the transmitter and the receiver is properly connected.
  5. Check whether the LED on the transmitter shows a violet light. If the LED does not show any activity, the video settings on the PC may be incorrect.
  6. Make sure the LED on the receiver shows a violet light. If the LED does not show any activity, the signal from the fiber cable is missing. Check the cable connections.

Problem: Screen artifacts appear.

Solution: Check the resolution of the DVI source. This device supports up to a 1920 x 1200 WUXGA resolution.

Problem: No sound

Solutions:

  1. Make sure the power is on for the audio source.
  2. Check whether the speaker power is on.
  3. Make sure the audio cable is correctly connected.

4.2 Contacting Black Box

If you determine that your DVI Extender is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500 or info@blackbox.com.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

  • the nature and duration of the problem.
  • when the problem occurs.
  • the components involved in the problem.
  • any particular application that, when used, appears to create the problem or make it worse.

4.3 Shipping and Packaging

If you need to transport or ship your DVI Extender:

  • Package it carefully. We recommend that you use the original container.
  • If you are returning the unit, make sure you include everything you received with it. Before you ship for return or repair, contact Black Box to get a Return Authorization (RA) number.

Black Box Tech Support: FREE! Live. 24/7.

Tech support the way it should be.

Black Box AVX-DVI-FO-SP4 - Black Box Tech Support: FREE! Live. 24/7. - 1

natural_image Close-up portrait of a smiling man holding a phone to her ear (no visible text or symbols)

Great tech support is just 30 seconds away at 724-746-5500 or blackbox.com.

Black Box AVX-DVI-FO-SP4 - Black Box Tech Support: FREE! Live. 24/7. - 2

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Brand : Black Box

Model : AVX-DVI-FO-SP4

Category : KVM switch