CU-E12GFR - Air-conditioner PANASONIC - Free user manual and instructions
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USER MANUAL CU-E12GFR PANASONIC
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Illustration of a blue air conditioner unit floating above a snowy landscape with a sprouting plant (no text or symbols)
QUICK GUIDE
Panasonic®
Operating Instructions Air Conditioner
Model No.
Indoor Unit Outdoor Unit
CS-E12GFEW CU-E12GFR
CS-E18GFEW CU-E18GFR


ENGLISH 2\~7
Before operating the unit, read these operating instructions thoroughly and keep them for future reference.
© Panasonic HA Air-Conditioning (M) Sdn. Bhd. 2010. Unauthorized copying and distribution is a violation of law.
Thank you for purchasing Panasonic Air Conditioner
TABLE OF CONTENTS
SAFETY PRECAUTIONS
2\~3
INFORMATION
3
REMOTE CONTROL
4\~5
INDOOR UNIT
6
TROUBLESHOOTING
7
QUICK GUIDE
BACK COVER
NOTE
The illustrations in this manual are for explanation purposes only and may differ from the actual unit. It is subjected to change without notice for future improvement.
OPERATION CONDITION
Use this air conditioner under the following temperature range
| Temperature (°C) | Indoor | ||
| *DBT * | WBT | ||
| COOLING | Max. 32 | 23 | |
| Min. 16 | 11 | ||
| HEATING | Max. 30 | - | |
| Min. 16 | - | ||
| Temperature (°C) | Outdoor | ||
| *DBT * | WBT | ||
| COOLING | Max. 43 | 26 | |
| Min. 16 | 11 | ||
| HEATING | Max. 24 | 18 | |
| Min. -15 | -16 | ||
* DBT: Dry bulb temperature
* WBT: Wet bulb temperature
NOTICE: • This model is not suitable for 24 hours non-stopping operation in heating mode below -15°C. When the outdoor temperature is below -15°C and you use this model out of above conditions, the outdoor unit might be frozen up and stop operation for protection control.
SAFETY PRECAUTIONS
To prevent personal injury, injury to others, or property damage, please comply with the following.
Incorrect operation due to failure to follow instructions below may cause harm or damage, the seriousness of which is classified as below:

WARNING
This sign warns of death or serious injury.

CAUTION
This sign warns of injury or damage to property.
The instructions to be followed are classified by the following symbols:

This symbol denotes an action that is PROHIBITED.


These symbols denote an action that is COMPULSORY.

WARNING
INDOOR UNIT AND OUTDOOR UNIT

This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.
Please consult authorized dealer or specialist to repair, install, remove and reinstall the unit. Improper installation and handling will cause leakage, electric shock or fi re.

Do not install the unit in a potentially explosive or fl ammable atmosphere. Failure to do so could result in fi re.
Do not insert your fingers or other objects into the air conditioner indoor or outdoor unit, rotating parts may cause injury.

Do not touch the outdoor unit during lightning, it may cause electric shock.
REMOTE CONTROL

Do not allow infants and small children to play with the remote control to prevent them from accidentally swallowing the batteries.

flowchart
graph TD
A["Remote Control"] --> B["Air Inlet"]
B --> C["Air Outlet"]
C --> D["Indoor Unit"]
D --> E["Air Inlet"]
E --> F["Air Outlet"]
F --> G["Outdoor Unit"]
G --> H["Air Inlet"]
H --> I["Air Outlet"]
I --> J["Air Outlet"]
J --> K["Power Supply"]
WARNING | |
| POWER SUPPLY | |
| Do not use modifi ed cord, joint cord, extension cord or unspecifi ed cord to prevent overheating and fi re. | |
| Do not share the same power outlet with other equipment to prevent overheating and fi re. | |
| Do not operate with wet hands to prevent electric shock. | |
| If the supply cord is damage, it must be replaced by the manufacturer, its service agent or similarly qualifi ed persons in order to avoid a hazard. | |
| It is strongly recommended to be installed with Earth Leakage Circuit Breaker (ELCB) or Residual Current Device (RCD) to prevent electric shock or fi re. | |
| This equipment must be earthed to prevent electrical shock or fi re. | |
| Prevent electric shock by switching off the power supply when:- Before cleaning or servicing.- Extended non-use.- Abnormally strong lightning activity. | |
| Stop using the product when any abnormality/failure occurs and disconnect the power plug or turn off the power switch and breaker.(Risk of smoke/fi re/electric shock) | |
| Examples of abnormality/failure | The ELCB trips frequently.Burning smell is observed.Abnormal noise or vibration of the unit is observed.Water leaks from the indoor unit.Power cord or plug becomes abnormally hot.Fan speed cannot be controlled.The unit stops running immediately even if it is switched on for operation.The fan does not stop even if the operation is stopped. |
| Contact immediately your local dealer for maintenance/repair. | |
CAUTION | |
| INDOOR UNIT AND OUTDOOR UNIT | |
| Do not wash the indoor unit with water, benzene, thinner or scouring powder. | |
| Do not use for other purpose such as preservation of food. | |
| Do not use any combustible equipment in front of the airflow outlet to avoid propagation fire. | |
| Do not expose yourself directly to cold air for a long period. | |
| Do not sit or step on the unit, you may fall down accidentally. | |
| Do not touch the sharp aluminium fi n, sharp parts may cause injury. | |
| Do not switch ON the indoor unit when waxing the floor. After waxing, aerate the room properly before operating the unit. | |
| Do not install the unit in oily and smoky areas. | |
| Ensure drainage pipe is connected properly. Otherwise, leakage may occur. | |
| Aerate the room regularly. | |
| After long period of use, make sure the installation rack is not deteriorate to prevent the unit from falling down. | |
| REMOTE CONTROL | |
| Do not use rechargeable (Ni-Cd) batteries. It may damage the remote control. | |
| Remove the batteries if the unit is not going to be used for a long period of time. | |
| New batteries of the same type must be inserted following the polarity stated to prevent malfunction of the remote control. | |
INFORMATION
FOR SEASONAL INSPECTION AFTER EXTENDED NON-USE
- Checking of remote control batteries.
• No obstruction at air inlet and air outlet vents. - Use Auto OFF/ON button to select Cooling/Heating operation, after 15 minutes of operation, it is normal to have the following temperature difference between air inlet and air outlet vents:
Cooling: ≥ 8°C Heating: ≥ 14°C
FOR EXTENDED NON-USE
- Activate Heat mode operation for 2\~3 hours as an alternative to remove moisture left in the internal parts thoroughly to prevent mould growth.
- Turn off the power supply.
- Remove the remote control batteries.
NON SERVICEABLE CRITERIAS
TURN OFF POWER SUPPLY then please consult authorized dealer under the following conditions:
• Abnormal noise during operation.
• Water/foreign particles have entered the remote control.
• Water leaks from Indoor unit.
- Circuit breaker switches off frequently.
• Power cord becomes unnaturally warm.
- Switches or buttons are not functioning properly.
REMOTE CONTROL

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Maximum distances: 8m INDICATOR (Green) POWER (Orange) TIMER (Orange) AIR SWING (Orange) QUIET (Orange) POWERFULPress the remote control's button

TO TURN ON OR OFF THE UNIT

- Please be aware of the OFF indication on the remote control display to prevent the unit from starting/stopping improperly.

TO SET TEMPERATURE
- The range of temperature for selection is 16^ 30^ .
- Operating the unit within the recommended temperature could induce energy saving.
HEAT mode : 20°C \~ 24°C.
COOL mode : 26°C \~ 28°C.
DRY mode: 1°C \~ 2°C lower than room temperature.

- During operation mode selection the power indicator blinks.
- Unit selects operation mode every 30 minutes according to temperature setting, outdoor and room temperature.
- Unit takes a while to warm up. The power indicator blinks during this operation.
HEAT MODE - To enjoy warm air
COOL mode - To enjoy cool air
- Use curtains to screen off sunlight and outdoor heat to reduce power consumption during cool mode.
DRY mode - To dehumidify the environment
- Unit operates at low fan speed to give a gentle cooling operation.

TO SELECT FAN SPEED (5 OPTIONS)
- For AUTO, the indoor fan speed is automatically adjusted according to the operation mode.


TO ADJUST AIRFLOW DIRECTION
- Keeps the room ventilated.
• AIR SWING - AUTO
- In COOL/DRY mode, if AUTO is set, the louver swing up/down automatically.
AIR SWING

- In HEAT mode, if AUTO is set, the louver fi x at predetermined position.
• AIR SWING - MANUAL
• The airflow direction can be adjusted as desired by using remote control.


• This operation reduces airflow noise.

TO REACH TEMPERATURE QUICKLY
POWEFUL

- This setting enables the desired temperature to be reached quickly.
• This operation will stop automatically after 20 minutes.

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Remote Control display AUTO HEAT COOL DRY 27°C AUTO FAN SPEED OFF 12:00 OFF ON TIMER ON TIMER MODE OFF/ON FAN SPEED POWERFUL AUTO QUIET TEMP AIR SWING MANUAL TIMER SET ON 1 2 3 OFF CANCEL CHECK CLOCK RESET Panasonic INVERTER8
Temperature setting of 1^ C higher in cool mode or 2^ C lower in heat mode than the desired temperature performs a 10% power saving.
9
Press and hold for approximately 10 seconds to show 12-hour (am/pm) or 24-hour time indication.
10
Press to restore the remote control's default setting.
NOTES
QUIET
POWERFUL
• and can be activated in all modes and can be cancelled by pressing the respective button again.
QUIET
POWERFUL
• and cannot be activated at the same time.
TO SET THE TIMER
• To turn ON or OFF the unit at a preset time.

Select ON or OFF timer

Set the time Confirm

- To cancel ON or OFF timer, press or OFF then press CANCEL.
- When ON Timer is set, the unit may start earlier (up to 30 minutes) before the actual set time in order to achieve the desired temperature on time.
- Timer operation is based on the clock set in the remote control and repeats daily once set. For clock setting, please refer to Remote Control Preparation at back cover.
- If timer is cancelled manually or due to power failure, you can restore the previous setting (once power is resumed) by pressing SET.

CAUTION
- Switch off the power supply before cleaning.
- Do not touch the aluminium fin, sharp parts may cause injury.
CLEANING INSTRUCTIONS
- Do not use benzene, thinner or scouring powder.
- Use only soap (≈pH7) or neutral household detergent.
- Do not use water hotter than 40^ .
HINT
- Clean the filter regularly for best performance and to reduce power consumption.
- Please consult your nearest dealer for seasonal inspection.

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6 8 2 Remove 5 4 Remove 7 3 9 1 1. Release 1. Release 2. Release 51 INDOOR UNIT
- Wipe the unit gently with a soft, dry cloth.
2 INTAKE GRILLE
- Release 2 levers to open.
- Release string to remove. Wash gentle and dry.
3 REMOTE CONTROL RECEIVER
4 ALUMINIUM FIN
5 HORIZONTAL AIRFLOW DIRECTION LOUVER
- Both upper and lower louvers are manually adjustable.

6 VERTICAL AIRFLOW DIRECTION LOUVER
- Do not adjust by hand.
7 AUTO OFF/ON BUTTON
- Use when remote control is misplaced or a malfunction occurs.
| Action Mode | |
| Press once. Auto | |
| Press and hold until 1 beep is heard, then release. Cooling | |
| Press and hold until 1 beep is heard, then release. Press again until 2 beeps, then release. | Heating |
| Press the button to turn off. | |
8 AIR FILTERS
- Clean the filters regularly.
- Wash/rinse the fil ters gently with water to avoid damage to the fil ter surface.
- Dry the filters thoroughly under the shade, away from fire or direct sunlight.
9 AIR OUTLET SELECTION SWITCH
To select preferred airflow pattern.
| Selection Pattern Description | ||
![]() | ![]() | This setting blows air from upper outlet only. |
![]() ![]() ![]() | ![]() | Setting automatically decides airflow patternling on mode and conditions (Default andRecommended). |
![]() | For Heat mode, during start or lowdischarge temperature / For Cool mode,when setting temperature is achieved,the air is blown from the upper air outletonly. | |
![]() | Air is blown from the upper and lowerair outlets for high speed cooling duringCOOL mode, and for filling the room withwarm air during HEAT mode. | |
TROUBLESHOOTING
The following symptoms do not indicate malfunction.
| SYMPTOM | CAUSE |
| Mist emerges from indoor unit. ▶ • Condensation effect due to cooling process. | |
| Water flowing sound during operation. | • Refrigerant flow inside the unit. |
| The room has a peculiar odour. ▶ • This may be due to damp smell emitted by the wall, carpet, furniture or clothing. | |
| Indoor fan stops occasionally during automatic fan speed setting. | • This helps to remove the surrounding odours. |
| Operation is delayed a few minutes after restart. | • The delay is a protection to the unit's compressor. |
| Outdoor unit emits water/steam. ▶ • Condensation or evaporation occurs on pipes. | |
| Timer indicator is always on. ▶ • The timer setting repeats daily once set. | |
| Power indicator blinks during operation and the indoor fan is stopped. | • The unit is in defrost mode, and the melted frost is drained from the outdoor unit. |
| Indoor fan stops occasionally during heating operation. | • To avoid unintended cooling effect. |
| Power indicator blinks before the unit is switched on. | • This is a preliminary step in preparation for the operation when the ON timer has been set. |
| Cracking sound during operation. ▶ • Changes of temperature cause the expansion/contraction of the unit. | |
Check the following before calling for servicing.
| SYMPTOM | CHECK |
| Heating/Cooling operation is not working efficiently. | Set the temperature correctly.Close all doors and windows.Clean or replace the fi lters.Clear any obstruction at the air inlet and air outlet vents. |
| Noisy during operation. | Check if the unit has been installed at an incline.Close the front panel properly. |
| Remote control does not work.(Display is dim or transmission signal is weak.) | Insert the batteries correctly.Replace weak batteries. |
| The unit does not work. | Check if the circuit breaker is tripped.Check if timers have been set. |
The unit stops and the timer indicator blinks.
Jot down error code at indicator.

flowchart
graph TD
A["Input"] --> B["Process Step 1"]
B --> C["Process Step 2"]
C --> D["Output"]
If the error code does not appear at the indicator.

text_image
TIMER ON 1 2 3 OFF CANCEL CHECKPress to retrieve error code, then jot down the error code at indicator.
- Turn the unit off and reveal the error code to your nearest dealer.
Note:
- The unit may be operable (with 4 beeps) on a limited basis, depending on the error.
Remote Control Preparation

text_image
Diagram of a mechanical or fluid system with numbered components, likely illustrating a fluid or material flow path.
text_image
4 5 6 TIMER ON 1 2 SET 3 ONE CANCEL CHECK CLOCK RESET1 Pull out
2 Insert AAA or R03 batteries (can be used \~ 1 year)
3 Close the cover
4 Press CLOCK
5 Set time
6 Confirm
1
MODE

Select the desired mode.
2
OFF/ON
Start/stop the operation.
3
TEMP
Select the desired temperature.
4
FAN SPEED
Select fan speed.
5
AIRFLOW
Adjust the airflow direction louver.

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AUTO HEAT COOL DRY 27°C OFF 12:00 OFF TIMER ON TIMER MODE OFF/ON① FAN SPEED POWERFUL AUTO QUET TEMP AIR SWING MANUAL TIMER ON 1 2 SET 3 OFF CANCEL CHECK CLOCK RESET Panasonic INVERTERInformation for Users on Collection and Disposal of Old Equipment and used Batteries

[Information on Disposal in other Countries outside the European Union]
These symbols are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal.
![PANASONIC CU-E12GFR - [Information on Disposal in other Countries outside the European Union] - 1](/content/2026/06/1222432/images/48a23648fbe7ee3049cc816c2e6f29ccd4eb7af85e782a00b83910c7e1836640.jpg)
Note for the battery symbol (bottom two symbol examples):

This symbol might be used in combination with a chemical symbol. In this case it complies with the requirement set by the Directive for the chemical involved.
Pb
Panasonic Corporation
Website: http://panasonic.net/
WARNING
CAUTION






