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USER MANUAL K2W21HB Chief
INSTALLATION INSTRUCTIONS

K2W110

K2W120

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Technical line drawing of a mechanical assembly with two vertical components and a horizontal support (no text or symbols)
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Technical line drawing of a mechanical assembly with two cylindrical components and a horizontal support (no text or symbols)
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Mechanical linkage diagram with three connected components, no text or symbols presentK2W Wall Mounts
DISCLAIMER
Milestone AV Technologies and its affiliated corporations and subsidiaries (collectively "Milestone"), intend to make this manual accurate and complete. However, Milestone makes no claim that the information contained herein covers all details, conditions or variations, nor does it provide for every possible contingency in connection with the installation or use of this product. The information contained in this document is subject to change without notice or obligation of any kind. Milestone makes no representation of warranty, expressed or implied, regarding the information contained herein. Milestone assumes no responsibility for accuracy, completeness or sufficiency of the information contained in this document.
Chief® is a registered trademark of Milestone AV Technologies. All rights reserved.
DEFINITIONS
MOUNTING SYSTEM: A MOUNTING SYSTEM is the primary Chief product to which an accessory and/or component is attached.
ACCESSORY: AN ACCESSORY is the secondary Chief product which is attached to a primary Chief product, and may have a component attached or setting on it.
COMPONENT: A COMPONENT is an audiovisual item designed to be attached or resting on an accessory or mounting system such as a video camera, CPU, screen, display, projector, etc.

WARNING: A WARNING alerts you to the possibility of serious injury or death if you do not follow the instructions.

CAUTION: A CAUTION alerts you to the possibility of damage or destruction of equipment if you do not follow the corresponding instructions.

IMPORTANT SAFETY INSTRUCTIONS!

WARNING: Failure to read, thoroughly understand, and follow all instructions can result in serious personal injury, damage to equipment, or voiding of factory warranty! It is the installer's responsibility to make sure all mounting systems are properly assembled and installed using the instructions provided.

WARNING: Failure to provide adequate structural strength for this mounting system can result in serious personal injury or damage to equipment! It is the installer's responsibility to make sure the structure to which this mounting system is attached can support five times the combined weight of all equipment. Reinforce the structure as required before installing the mounting system.

WARNING: Use this mounting system only for its intended use as described in these instructions. Do not use attachments not recommended by the manufacturer.

WARNING: Never operate this mounting system if it is damaged. Return the mounting system to a service center for examination and repair.

WARNING: Do not use this product outdoors.

WARNING: Exceeding the weight capacity can result in serious personal injury or damage to equipment! It is the installer's responsibility to make sure the combined weight of all components located between the K2W Series Monitor Arm up to (and including) the display does not exceed the weight limit listed below. Use with products heavier than the maximum weight indicated may result in collapse of the mount and its accessories causing possible injury.
| MODEL Max Weight Allowed for EACH Display | Max Weight Capacity of Mounting System | |
| K2W110 | 40 lbs(18.14 kg) | 40 lbs(18.14 kg) |
| K2W120 | 40 lbs(18.14 kg) | 40 lbs(18.14 kg) |
| K2W220 | 25 lbs(11.34 kg) | 50 lbs(22.68 kg) |
| K2W21H | 15 lbs(6.8 kg) | 30 lbs(13.6 kg) |
| K2W22H | 15 lbs(6.8 kg) | 30 lbs(13.6 kg) |
--SAVE THESE INSTRUCTIONS!--
DIMENSIONS
K2W110

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1.38 [34.9] 6.75 [171.5] 2.32 [59.0]
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Technical line drawing of a mechanical assembly with no visible text or symbols
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3.22 [81.7] 1.36 [34.4]
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TILT RANGE 15° UP 15° DOWN 7.03 [178.6]
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INTERFACE ROTATION RANGE ±90° MOUNTING PATTERN COMPATIBILITY 100 X 100 75 X 75K2W120

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1.38 [34.9] 6.75 [171.5] 6.75 [171.5] 2.32 [59.0]
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Technical line drawing of a mechanical assembly with no visible text or symbols
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3.22 [81.7] 1.36 [34.4]
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INTERFACE ROTATION RANGE ±90° MOUNTING PATTERN COMPATIBILITY 100 X 100 75 X 75° TILT RANGE 15° UP 15° DOWN 10.32 [262.1]K2W21H

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1.38 [94.9] 6.75 [171.5] 12.52 5.57 [312.9] [41.5] 3.02 [96.6] 2.07 [73.3]
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Technical line drawing of a mechanical assembly with two components (no text or symbols)
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INTERFACE ROTATION RATIO MOUNTING PATTERN COMPATIBILITY 100 X 103 75 X 78
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TILT RANGE 10 UP 10 DOWN 6.9 [156.9]
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1.36 [64] 3.22 [81.7]K2W22H

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1.38 [34.9] 6.75 [171.5] 6.75 [171.5] 12.32 5.67 [315.9] [141.5] 3.02 [78.6] 3.36 [85.1]
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Technical line drawing of a mechanical assembly with two cylindrical components (no text or symbols)
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INTERFACE ROTATION TIME ±50° MOUNTING PATTERN COMPATIBILITY 100 X 100 75 X 75
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TILT RANGE 10" UP 10 DOWN 9.46 [240.3]
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3.22 [81.7] 1.36 [44.4]
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K2W220 2.32 [59.0] 6.75 [171.5] 0.81 [20.6] 6.75 [171.5] 0.50 [12.7] 1.38 [34.9] INTERFACE ROTATION RANGE ±90° MOUNTING PATTERN COMPATIBILITY 100 X 100 75 X 75 TILT RANGE 15° UP 15° DOWN 11.99 [304.5] 3.22 [81.7] 1.36 [34.4]LEGEND
![]() | Tighten Fastener | ![]() | Pencil Mark |
| Apretar elemento de fijación | Marcar con lápiz | ||
| Befestigungsteil festziehen | Stiftmarkierung | ||
| Apertar fixador | Marcar com lápis | ||
| Serrare il fissaggio | Segno a matita | ||
| Bevestiging vastdraaien | Potloodmerkteken | ||
| Serrez les fixations | Marquage au crayon | ||
![]() | Loosen Fastener | ![]() | Drill Hole |
| Aflojar elemento de fijación | Perforar | ||
| Befestigungsteil lösen | Bohrloch | ||
| Desapertar fixador | Fazer furo | ||
| Allentare il fissaggio | Praticare un foro | ||
| Bevestiging losdraaien | Gat boren | ||
| Desserrez les fixations | Percez un trou | ||
![]() | Phillips Screwdriver | ![]() | Adjust |
| Destornillador Phillips | Ajustar | ||
| Kreuzschlitzschraubendreher | Einstellen | ||
| Chave de fendas Phillips | Ajustar | ||
| Cacciavite a stella | Regolare | ||
| Kruiskopschroevendraaier | Afstellen | ||
| Tournevis à pointe cruciforme | Ajuster | ||
![]() | Open-Ended Wrench | ![]() | Remove |
| Llave de boca | Quitar | ||
| Gabelschlüssel | Entfernen | ||
| Chave de bocas | Remover | ||
| Chiave a punte aperte | Rimuovere | ||
| Steeksleutel | Verwijderen | ||
| Clé à fourche | Retirez | ||
![]() | By Hand | ![]() | Optional |
| A mano | Opcional | ||
| Von Hand | Optional | ||
| Com a mão | Opcional | ||
| A mano | Opzionale | ||
| Met de hand | Optie | ||
| À la main | En option | ||
![]() | Hex-Head Wrench | ![]() | Security Wrench |
| Llave de cabeza hexagonal | Llave de seguridad | ||
| Sechskantschlüssel | Sicherheitsschlüssel | ||
| Chave de cabeça sextavada | Chave de segurança | ||
| Chiave esagonale | Chiave di sicurezza | ||
| Zeskantsleutel | Veiligheidssleutel | ||
| Clé à tête hexagonale | Clé de sécurité |
TOOLS REQUIRED FOR INSTALLATION

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1/23 3/16" (included) 1/8" (included) #2 1 2 3 4 5 + +PARTS

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A (1) [Arm assembly] (K2W120 shown) *single display models/ dual display models B (4/8)* M4x14mm C (4/8)* M4x25mm D (4/8)* M10x5.3x10 M (2) M4 x 4mm (K2W21/22 Models only) K2W models only! F (4) [Wall bracket] G (2) 1/4 x 2 1/2" H (2) 1/4" N (2) #10-32 x 3/8" (K2W21/22 Models only) J (1) - included with K2W21H and K2W22H only J1 (1) [Array] J2 (1) [Handle] J3 (1) 5/16-18 x 3" J4 (1) [Pivot pin] J5 (1) [Pocket washer] J6 (1) 5/16-18 J7 (2) [Array Cable clip] J8 (2) [Thin steel washer] J9 (1) [Plastic washer] J10 (1) [Rotational spacer] J11 (1) [Cable clip] J12 (1) [Pivot point spacer]
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(A) 6 set screw side view 5 4 (F) x 2 (E) (G) x 2 3Figure 1
Assembly And Installation
Connecting K2W Series (wall mount) to Wall
- Determine mounting location on wall.
- Use a stud finder to locate 2" x 4" wood stud.
- Use wall bracket (E) to mark and drill two 1/8" x 2 1/2" holes in wall at desired mounting location. (See Figure 1)
IMPORTANT ! : Only top and bottom holes of wall bracket (E) must be used to attach bracket to wall as shown in Figure 1. Do NOT use any other holes to secure bracket to wall!
- Use two 1/4-2 1/2" hex head lag screws (F) and two 1/4" washers (G) to install wall bracket (E) onto wall. (See Figure 1)
IMPORTANT ! : Over tightening screws (F) may cause bracket to compress into soft wall surface resulting in difficult mount installation or improper engaging of set screw in Step 6.
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Hang monitor arm (A) over wall bracket. (See Figure 1)
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Secure monitor arm to wall bracket by tightening set screw. Ensure set screw engages back side of wall bracket (E) to properly secure mount. (See Figure 1)
Array Installation (K2W21H and K2W22H Models ONLY)
- Slide rotational spacer (J10) into opening on array attachment bracket. (See Figure 2)
- Use 5/16-18 x 3" button head cap screw (J3), two thin steel washers (J8), plastic spacer (J9), pocket washer (J5), pivot pin (J4), pivot point spacer (J12) and 5/16-18 lock nut (J6) to secure array (J1) to K2 arm (A). (See Figure 2)
NOTE: Cable clip (J11) can be used in place of pivot point spacer (J12) if additional cable management is desired. (See Figure 2)

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(K2W22H shown) ② (J3) (J8) x 2 (J9) (J5) (J1) ① (J10) (J11) or (J4) (J12) (J6) (A)Figure 2
Display Installation

WARNING: Exceeding the weight capacity can result in serious personal injury or damage to equipment! It is the installer's responsibility to make sure the combined weight of all components located between the K2W Series Monitor Arm up to (and including) the display does not exceed the weight limit listed. Use with products heavier than the maximum weight indicated may result in collapse of the mount and its accessories causing possible injury.
| MODEL Max Weight Allowed for EACH Display | Max Weight Capacity of Mounting System | |
| K2W110 | 40 lbs(18.14 kg) | 40 lbs(18.14 kg) |
| K2W120 | 40 lbs(18.14 kg) | 40 lbs(18.14 kg) |
| K2W220 | 25 lbs(11.34 kg) | 50 lbs(22.68 kg) |
| K2W21H | 15 lbs(6.8 kg) | 30 lbs(13.6 kg) |
| K2W22H | 15 lbs(6.8 kg) | 30 lbs(13.6 kg) |
K2W110, K2W120 AND K2W220
NOTE: K2W21H and K2W22H mounts have K1 Series faceplates on array arms. Proceed to K2W21H/K2W22H Section.
The mounting holes on the back of the display will either be flush with the back surface or recessed into the back surface. Refer to the applicable installation procedure.
Flush Mounting Holes

CAUTION: Using screws of improper size may damage your display! Proper screws will easily and completely thread into display mounting holes.

CAUTION: Inadequate thread engagement in display may cause display to fall! Back out screws ONLY as necessary to allow installation of Centris bracket!
- Ensure faceplate is able to swivel and tilt easily, yet still be tight enough to hold display in desired position. Adjust as required before proceeding. See "ADJUSTMENT" for detail. (See Figure 3)
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Using Phillips screwdriver, carefully install two M4x14mm screws (B) into the upper mounting holes on the display. Thread screws completely into display, then back out 3 complete turns. (See Figure 3)
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Pick up and align display so that screws (B) (installed on the back of the display in the previous step) fit into the mounting holes on the faceplate. Rotate the bracket as required. Lower the display firmly into place. (See Figure 3)

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Technical diagram showing four steps of a mechanical assembly with numbered annotations indicating rotation or adjustment.Figure 3
- Using Phillips screwdriver, install two remaining M4x14mm Phillips screws (B) through the lower mounting holes in faceplate into the display. (See Figure 3)
- Tighten all four screws (B). Do not overtighten!
Recessed Mounting Holes
- Ensure Centris bracket is able to swivel and tilt easily, yet still be tight enough to hold display in desired position. Adjust as required before proceeding. See "ADJUSTMENT" for detail.
- Carefully place display face down on protective surface.
- Place the four spacers (D) over each of the mount holes on the back of the display. (See Figure 4)
- Pick up and orient the mount (A) so that the mounting holes are aligned with the holes in the spacers; rotate the bracket as required. (See Figure 4)
- Using Phillips screwdriver, install four M4x25mm screws (C) through the mounting holes, through the spacers and into the display. (See Figure 4)
- Tighten all four screws. Do not overtighten!

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(C) x 4 (A) (D) x 4Figure 4
K2W21H/K2W22H
- Remove quick release faceplate from mount by pulling quick release lever and sliding faceplate off mount. (See Figure 5)

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① ① quick release leverFigure 5
- Carefully place display face down on protective surface.
- Connect faceplate to display
For flush mounting hole installation:
- Using Phillips screwdriver, carefully install four M4x14mm screws (B) through corresponding holes on faceplate and into the mounting holes on the display. (See Figure 6)

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(for flush mounting holes) quick release faceplate (B) x 4Figure 6
For recessed mounting hole installation:
- Place four spacers (D) on top of mounting holes on back of display. (See Figure 7)
- Using Phillips screwdriver, carefully install four M4x25mm screws (C) through corresponding holes on faceplate, spacers (D) and into the mounting holes on the display. (See Figure 7)

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(for recessed mounting holes) quick release faceplate (D) x 4 ③ (C) x 4Figure 7
- Position display with faceplate attached above mount. (See Figure 8)
- Slide faceplate onto mounting head until quick release tab clicks into place. (See Figure 8)

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Technical diagram showing a mechanical assembly with labeled component 5 and directional arrow indicating assembly direction.Figure 8
Handle Installation (K2W21/22H models only)
- Loosen four screws securing handle brackets to K2W21H/K2W22H array. (See Figure 9)
- Install uprights of handle (J2) into handle brackets located on the back of array. (See Figure 9)

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① x 4 ② (E) ② (F)Figure 9
- Position handle (J2) at desired height and secure by tightening button head cap screws attaching handle brackets to array. (See Figure 10)

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③ x 4 ③ ③ (F)Figure 10
Adjustments
Rotational Adjustment - K2W21/22H models only
NOTE: (Optional) Rotational adjustment may be locked by installing rotational locking screw (N) into back of faceplate. (See Figure 11)

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OPT (N)Figure 11
- The monitor may be adjusted 90 degrees in either direction in order to provide a portrait view of the monitor. (See Figure 12)
- Use Phillips screwdriver to adjust rotational adjustment screw to adjust rotational tension. (See Figure 12)

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rotational adjustment screws 1 2 1Figure 12
Adjustments - K2W21H/22H models only
- Loosen knobs securing faceplates to array. (See Figure 13)
- Slide displays laterally on array to adjust lateral shift. (See Figure 13)
- Adjust pitch and pivot position as desired. (See Figure 13)
- Tighten knobs to secure faceplates in position. (See Figure 13)

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Technical diagram of a mechanical assembly with numbered components and directional arrows indicating motion or force directions.Figure 13
Array Bar Roll Adjustment
- Loosen roll adjustment screws on back of array bracket. (See Figure 14)
- Adjust roll of array bar as desired. (See Figure 14)
- Tighten roll adjustment screws on back of array bracket. (See Figure 14)

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Technical diagram showing mechanical assembly with numbered steps and component illustrationsFigure 14
Swing Arm Pivot Adjustment
- Adjust pivot position as desired. (See Figure 15)
- Adjust pivot point tension screws to change pivot adjustment tension. (See Figure 15)

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pivot point tensionFigure 15
Cable Management
- Route cables through cable management channels. (See Figure 16)

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cable (typical)Figure 16
Array Models
- Install cable clips (J7) to back of array. (See Figure 17)
- Route cables through cable clips (J7) as desired. (See Figure 17)

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① (J7) ② ③ arm cable clipsFigure 17
K2W Series
Installation Instructions











