WISE-3310 - Unknown Advantech - Free user manual and instructions

USER MANUAL WISE-3310 Advantech

Illustration of four electronic circuit boards with white outlines on a purple background (no text or symbols)

WISE-3310

Copyright

The documentation and the software included with this product are copyrighted 2016 by Advantech Co., Ltd. All rights are reserved. Advantech Co., Ltd. reserves the right to make improvements in the products described in this manual at any time without notice. No part of this manual may be reproduced, copied, translated or transmitted in any form or by any means without the prior written permission of Advantech Co., Ltd. Information provided in this manual is intended to be accurate and reliable. However, Advantech Co., Ltd. assumes no responsibility for its use, nor for any infringements of the rights of third parties, which may result from its use.

Acknowledgements

Linear Dust is a trademark of Linear Technology Corporation.

ARM is a trademark of ARM Corporation.

All other product names or trademarks are properties of their respective owners.

Part No. 2006E33101 Edition 2

Printed in Taiwan October 2016

Product Warranty (2 years)

Advantech warrants to you, the original purchaser, that each of its products will be free from defects in materials and workmanship for two years from the date of purchase. This warranty does not apply to any products which have been repaired or altered by persons other than repair personnel authorized by Advantech, or which have been subject to misuse, abuse, accident or improper installation. Advantech assumes no liability under the terms of this warranty as a consequence of such events.

Because of Advantech's high quality-control standards and rigorous testing, most of our customers never need to use our repair service. If an Advantech product is defective, it will be repaired or replaced at no charge during the warranty period. For out-of-warranty repairs, you will be billed according to the cost of replacement materials, service time and freight. Please consult your dealer for more details.

If you think you have a defective product, follow these steps:

1. Collect all the information about the problem encountered. (For example, CPU speed, Advantech products used, other hardware and software used, etc.) Note anything abnormal and list any onscreen messages you get when the problem occurs.
2. Call your dealer and describe the problem. Please have your manual, product, and any helpful information readily available.
3. If your product is diagnosed as defective, obtain an RMA (return merchandise authorization) number from your dealer. This allows us to process your return more quickly.
4. Carefully pack the defective product, a fully-completed Repair and Replacement Order Card and a photocopy proof of purchase date (such as your sales receipt) in a shippable container. A product returned without proof of the purchase date is not eligible for warranty service.
5. Write the RMA number visibly on the outside of the package and ship it prepaid to your dealer.

Declaration of Conformity

FCC Class B

Note: This equipment has been tested and found to comply with the limits of a Class B digital device, pursuant to part 15 of the FCC Regulations. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment does cause harmful interference to radio or television reception, as determined by turning the equipment off and on again, users are encouraged to try to correct the interference by performing one or more of the following actions:

■ Reorient or relocate the receiving antenna.
■ Increase the separation between the equipment and receiver.
■ Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for assistance.

Technical Support and Assistance

1. Visit the Advantech website at http://support.advantech.com where you can find the latest information about the product.
2. Contact your distributor, sales representative, or Advantech's customer service center for technical support if you need additional assistance. Please have the following information ready before you call:

– Product name and serial number
– Description of your peripheral attachments
– Description of your software (operating system, version, application software, etc.)
– A complete description of the problem
– The exact wording of any error messages

Warnings, Cautions and Notes

Warning! Warnings indicate conditions, which if not observed, can cause personal injury!

Caution! Cautions are included to help you avoid damaging hardware or losing data. e.g.

There is a danger of a new battery exploding if it is incorrectly installed. Do not attempt to recharge, force open, or heat the battery. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.

Note! Notes provide optional additional information.

Packing List

Before setting up the system, check that the items listed below are included and in good condition. If any item does not accord with the table, please contact your dealer immediately.

Gateway
- WISE-3310 (P/N: WISE-3310-D200L1E)
Accessory
- 2.4 GHz Antenna *2 (P/N: 1750007622-01)
- Adapter *1 (P/N: 96PSA-A36W12R1)

Safety Instructions

1. Read these safety instructions carefully.

2. Keep this User Manual for later reference.

3. Disconnect this equipment from any AC outlet before cleaning. Use a damp cloth. Do not use liquid or spray detergents for cleaning.

4. For plug-in equipment, the power outlet socket must be located near the equipment and must be easily accessible.
5. Keep this equipment away from humidity.
6. Put this equipment on a reliable surface during installation. Dropping it or letting it fall may cause damage.
7. The openings on the enclosure are for air convection. Protect the equipment from overheating. DO NOT COVER THE OPENINGS.
8. Make sure the voltage of the power source is correct before connecting the equipment to the power outlet.
9. Position the power cord so that people cannot step on it. Do not place anything over the power cord.
10. All cautions and warnings on the equipment should be noted.
11. If the equipment is not used for a long time, disconnect it from the power source to avoid damage by transient overvoltage.
12. Never pour any liquid into an opening. This may cause fire or electrical shock.
13. Never open the equipment. For safety reasons, the equipment should be opened only by qualified service personnel.
14. If one of the following situations arises, get the equipment checked by service personnel:

■ The power cord or plug is damaged.
■ Liquid has penetrated into the equipment.
■ The equipment has been exposed to moisture.
The equipment does not work well, or you cannot get it to work according to the user's manual.
■ The equipment has been dropped and damaged.
■ The equipment has obvious signs of breakage.

1. DO NOT LEAVE THIS EQUIPMENT IN AN ENVIRONMENT WHERE THE STORAGE TEMPERATURE MAY GO BELOW -40°C (-40°F) OR ABOVE 85°C (185°F). THIS COULD DAMAGE THE EQUIPMENT. THE EQUIPMENT SHOULD BE IN A CONTROLLED ENVIRONMENT.
2. CAUTION: THERE IS DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY REPLACED. REPLACE ONLY WITH THE SAME OR EQUIVALENT TYPE RECOMMENDED BY THE MANUFACTURER, DISCARD USED BATTERIES ACCORDING TO THE MANUFACTURER'S INSTRUCTIONS.

The sound pressure level at the operator's position according to IEC 704-1:1982 is no more than 70 dB (A).

DISCLAIMER: This set of instructions is given according to IEC 704-1. Advantech disclaims all responsibility for the accuracy of any statements contained herein.

VCCI Certification

This is a Class B product based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment (VCCI). If this is used near a

radio or television receiver in a domestic environment, it may cause interference. Install and use the equipment according to the instruction manual.

Class B ITE

Chapter 1 General Introduction ......1

1.1 Introduction 2

1.2 Product Features.... 2 1.2.1 Key Features.... 2 1.2.2 Key Specification.... 2

1.3 Mechanical Specification.... 3 1.3.1 Dimensions:.... 3

1.4 Power Requirement 3

1.5 Environment Specifications.... 3

Chapter 2 Hardware Functionality......5

2.1 Introduction 6

2.2 WISE-3310 I/O Indication....6 Figure 2.1 WISE-3310 front view....6 Figure 2.2 WISE-3310 Back view....6

2.3 WISE-3310 Antenna Connectors 6 2.3.1 Spare Antenna Hole 6 2.3.2 Power Input Connector 7 2.3.3 Power Switch 7 2.3.4 COM Connector 7 Table 2.1: COM Connector Pin Assignment 7

2.3.5 Reset Button .... 8 2.3.6 Ethernet Connector (LAN) .... 8 Table 2.2: LAN Connector Pin Assignment .... 8 2.3.7 SD Connector .... 9 Table 2.3: SD Connector Pin Assignment .... 9

2.4 WISE-3310 Hardware Installation....9 2.4.1 SD Card Installation....9 Figure 2.3 WISE-3310 SD Card Installation....9 2.4.2 Mounting Assembly Method....10 Figure 2.4 Flexible wall mounting....10

2.5 Test Tools 10 2.5.1 SD Test 10 2.5.2 Mini PCIe (Wi-Fi) Test 11 2.5.3 LAN Test 11 2.5.4 RS232 Test 12

Chapter 3 Building a WSN Network....13

3.1 Default Setting.... 14

3.2 Login 14

3.3 Web Setting Functions .... 15 3.3.1 Webmin.... 15 3.3.2 System .... 15 Table 3.1: Bootup and Shutdown .... 16

3.3.3 Networking .... 18 Table 3.2: WISE WSN Setting.... 19 Table 3.3: WSN Network Statistic .... 20 Table 3.4: WSN Network Statistic .... 20

3.3.4 Hardware 20

Chapter 4 Basic COM Port Settings...... 23

4.1 Introduction 24

4.1.1 CLI Access.... 24
4.1.2 Managing user and viewer Passwords 25
4.1.3 Mote Commands 25

4.2 Commands.... 25

4.2.1 Login 25
4.2.2 Logout.... 26
4.2.3 Reset 26
4.2.4 Show Config & Show Curconfig.... 27
4.2.5 Show Mote.... 28
4.2.6 Show Stat 29
4.2.7 Set Netid & Set Commonjoinkey 30
4.2.8 exec exchNetId 31
4.2.9 exec exchJoinKey 31
4.2.10 sm 32

Chapter 5 Advantech Service.... 33

5.1 Contact Information.... 34
5.2 Global Service Policy ...... 34

5.2.1 Warranty Policy.... 34

5.2.2 Repair Process 35

Chapter 1

General Introduction

1.1 Introduction

Advantech Wireless IoT Gateway, WISE-3310, is powered by Freescale ARM® Cortex™-A9 i.MX6 Dual 1 GHz high performance processor. With high-reliability wireless mesh network solution and remote management, WISE-3310 creates a cost-effective open platform for easy integration and development in different M2M/IoT applications. Connect with Advantech Wireless IoT nodes, by Smartmesh IP protocol for applications in wireless sensor networks where seamless internet protocol (IP) is valued. Also, WISE-3310 supportS SUSIAccess for an IoT PaaS Solution; it allows users to easily remote control and manage their devices through WISE CLOUD.

1.2 Product Features

1.2.1 Key Features

■ Freescale ARM® Cortex™-A9 i.MX6 Dual 1 GHz high performance processor
- Onboard DDR3 1 GB memory and 4 GB flash capability
■ Linear Tech Dust WSN IP Smartmesh solution
■ Complaint with IPv6, 6LowPAN Internet Protocol and IEEE802.15.4e standard
■ Supports wallmount, VESA mount for flexible mounting methods

1.2.2 Key Specification

Kernel: Linux V3.0.35
■ System Memory: Onboard 1GB DDR3 memory
■ Flash: Onboard 4 GB e.MMC flash
■ COM Port: 1 x RS232 Port (2 wires)
■ LED: 2 LED for WSN network power status
■ SD slot: 1 x SD Slot
■ Power input: 12 V DC
■ Power reset: 1 x reset button for system reboot

1.3 Mechanical Specification

1.3.1 Dimensions:

■ 205 x 126 x 31 mm (L x W x H) with the metal plate
■ 180 x114 x 31 mm without metal plate

1.4 Power Requirement

System Power: DC 12 V
■ RTC Battery: 3 V/210 mAh

1.5 Environment Specifications

■ Operating Temperature: 0 \~ 40°C (32 \~ 104°F)
■ Relative Humidity: 95% @ 40°C (non-condensing)
■ Storage Temperature: -20 \~ 60°C (-4 \~ 104°F)
Vibration Loading During Operation: 1 Gms, IEC 60068-2-64, random, 5 \~ 500 Hz, 1 Oct/min, 1 hr/axis.
■ EMC: CE, FCC Class B

Chapter 2

Hardware

Functionality

2.1 Introduction

The following sections show the external connectors and pin assignments for applications.

2.2 WISE-3310 I/O Indication

DC IN COM Port LAN WSN 1 INT DC-IN SWITCH COM RESET LAN WSN1 WSN2 ANT Spare Antenna hole SWITCH RESET WSN 2 Spare Antenna hole

Figure 2.1 WISE-3310 front view

ADVANTECH WSN 5MA Antenna Connector WSN 5MA Antenna Connector

Figure 2.2 WISE-3310 Back view

2.3 WISE-3310 Antenna Connectors

2.3.1 Spare Antenna Hole

The WISE-3310 provides 2 spare antenna holes for standard SMA connectors.

ANT DC-IN SWITCH COM RESET LAN WSN1 WSN2 ANT

2.3.2 Power Input Connector

The WISE-3310 comes with a DC-jack header for 12V DC external power input.

DC-IM SWITCH COM RESET LAN WSN1 WSN2 ANT

2.3.3 Power Switch

The WISE-3310 has a power switch on the front side.

ANT DO-8 SWITCH COM RESET LAN WSN1 WSN2 ANT

2.3.4 COM Connector

The WISE-3310 provides one D-sub 9-pin connector serial communication interface port. The port can support RS-232 mode communication.

ANT DO-IN SWITCH COM RESET LAN WIN1 WIN2 ANT

Table 2.1: COM Connector Pin Assignment

Pin Description Pin Description
1 N/C 2 UART1_RXD
3 UART1_TXD 4 N/C
5	G	N	D	6	N	/	C
7 N/C 8 N/C
9	N/C

2.3.5 Reset Button

The WISE-3310 has a reset button on the front side. Press this button to activate the hardware reset function.

ANT DO-IN SWITCH COM RESET LAN WSN1 WSN2 ANT

2.3.6 Ethernet Connector (LAN)

The WISE-3310 provides one RJ45 LAN interface connector, it is fully compliant with IEEE 802.3u 10/100/1000 Base-T CSMA/CD standards. The Ethernet port provides standard RJ-45 connector with LED indicators on the front side to show Active/Link status.

ANT DO-IN SWITCH COM RESET LAN WIN1 WIN2 ANT

Table 2.2: LAN Connector Pin Assignment
Pin Description Pin Description

1 TX+(10/100),BI_DA+(GHz) 5 BI_DC-(GHz)

2 TX-(10/100),BI_DA-(GHz) 6 RX-(10/100),BI_DB-(GHz)

3 RX+(10/100),BI_DB+(GHz) 7 BI_DD+(GHz)

4 BI_DC+(GHz) 8 BI_DD-(GHz)

2.3.7 SD Connector

The WISE-3310 provides an SD slot. Users can insert an SD card easily.

3D mechanical assembly diagram showing a blue internal component with a red arrow pointing to a blue base (no text or symbols)

Table 2.3: SD Connector Pin Assignment

Pin Description Pin Description
1 SD2_DATA3 2 SD2_CMD
3	G	N	D	4	+	V	3	.	3
5 SD2_CLK				6 GND
7 SD2_DATA0 8 SD2_DATA1
9 SD2_DATA2 10 SD2_CD#
11	GND			12		SD2_WP

2.4 WISE-3310 Hardware Installation

2.4.1 SD Card Installation

1. Switch off the Power switch.
2. Insert SD Card directly into the WISE-3310 SD slot, as Figure 2.3.

3D rendering of a device housing with blue casing and highlighted component (no text or symbols)

Figure 2.3 WISE-3310 SD Card Installation

2.4.2 Mounting Assembly Method

You can fix WISE-3310 to a wall by using wall mounting kit, as Figure 2.4.

Diagram of a wall-mounted electrical switch mounted on a brick wall, showing wiring and component alignment (no text or symbols)

Figure 2.4 Flexible wall mounting

2.5 Test Tools

All test tools must be verified on WISE-3310, please prepare required test fixtures before verifying each specified I/O. If you have any problems getting test fixtures, please contact Advantech for help.

2.5.1 SD Test

1. When booting from eMMC, you should see only the directories below:

#ls /dev/mmcblk*
/dev/mmcblk0 /dev/mmcblk0boot0 /dev/mmcblk0boot1 /dev/mmcblk0p1 

1. Insert SD card to SD card slot (SD1) and check your device again. You should be able to see more directories. /dev/mmcblk1 is the SD card storage.

#ls /dev/mmcblk*
/dev/mmcblk0 /dev/mmcblk0boot1 /dev/mmcblk1 /dev/mmcblk1p2
/dev/mmcblk0boot0 /dev/mmcblk0p1 /dev/mmcblk1p1 

1. Create a file and copy to SD.

#echo 123456789ABCDEF > test.txt
#dd if=./test.txt of=/dev/mmcblk1 bs=1024 count=1
seek=25118 

0+1 records in
0+1 records out
16 bytes (16 B) copied, 0.000109331 s, 146 kB/s 

1. Check if the file was created successfully.

#hexdump -C /dev/mmcblk1 -s 25720832 -s 32
01887800 31 32 33 34 35 36 37 38 39 41 42 43 44 45 46 0a
|123456789ABCDEF.|
01887810 1d 4f e2 19 d3 05 8b df ab 4a 40 5a c5 23 3c f2
|......| 

Note! Please make sure that parameter "seek" is equal to 25118 as indicated in the above codes. If you create the file to a wrong sector, that may damage the system.

2.5.2 Mini PCIe (Wi-Fi) Test

This command is used to test the Wi-Fi module as shown below. The part number is: FWM-W142H01E

<h1 id="ifconfig-wlan0-up">ifconfig wlan0 up</h1>
<h1 id="iwlist-wlan0-scanning">iwlist wlan0 scanning</h1>
<h1 id="wpa_passphrase-wifi-name-password-tmpwpaconf">wpa_passphrase "Wifi name" password > /tmp/wpa.conf</h1>
<h1 id="wpa_supplicant-b-dwext-iwlan0-c-tmpwpaconf">wpa_supplicant -B dwext -iwlan0 -c /tmp/wpa.conf</h1>
<h1 id="udhcpc-b-i-wlan0">udhcpc -b -i wlan0</h1>

2.5.3 LAN Test

WISE-3310 sets DHCP as default network protocol.

ifconfig

eth0 Link encap:Ethernet HWaddr 00:04:9F:01:30:E0
inet addr:172.17.21.96 Bcast:172.17.21.255
Mask:255.255.254.0
UP BROADCAST RUNNING MULTICAST MTU:1500
Metric:1
RX packets:129 errors:0 dropped:18 overruns:0
frame:0
TX packets:2 errors:0 dropped:0 overruns:0
carrier:0
collisions:0 txqueuelen:1000
RX bytes:15016 (14.6 KiB) TX bytes:656 (656.0 B)
lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
UP LOOPBACK RUNNING MTU:16436 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0
frame:0
TX packets:0 errors:0 dropped:0 overruns:0
carrier:0
collisions:0 txqueuelen:0
RX bytes:0 (0.0 B) TX bytes:0 (0.0 B) 

If you would like to config IP manually, please use the command below:

ifconfig eth0 xxx.xxx.xxx.xxx up

Here is a real case for your reference. The host's (WISE-3310) IP is 172.17.21.97; the target (a desktop computer) IP is 172.17.20.192.

ifconfig eth0 172.17.21.97 up

ifconfig eth0

eth0 Link encap:Ethernet HWaddr 00:04:9F:01:30:E0
inet addr:172.17.21.97 Bcast:172.17.255.255
Mask:255.255.0.0
UP BROADCAST RUNNING MULTICAST MTU:1500
Metric:1
RX packets:2851 errors:0 dropped:271 overruns:0
frame:0
TX packets:30 errors:0 dropped:0 overruns:0
carrier:0
collisions:0 txqueuelen:1000
RX bytes:291407 (284.5 KiB) TX bytes:2000 (1.9
KiB) 

The target computer (Client) IP address is 172.17.20.192, so we can use the below command to see if we can get any response from the client.

ping 172.17.20.192

PING 172.17.20.192 (172.17.20.192): 56 data bytes
64 bytes from 172.17.20.192: seq=0 ttl=128 time=7.417 ms
64 bytes from 172.17.20.192: seq=1 ttl=128 time=0.203 ms
64 bytes from 172.17.20.192: seq=2 ttl=128 time=0.300 ms
--- 172.17.20.192 ping statistics ---
3 packets transmitted, 3 packets received, 0% packet loss
round-trip min/avg/max = 0.203/2.640/7.417 ms 

2.5.4 RS232 Test

RS232 port is debug console for WISE-3310.

Chapter 3

Building a WSN Network

This chapter will show you how to configure WISE-3310 by using the web-based configuration interface.

3.1 Default Setting

Please use your Ethernet port to connect to WISE-3310.

IP Address 192.168.0.1

User Name/ Password admin/admin

Network ID WSN1/WSN2 2001/2002

Join Key JOINADVANTECHIOT

3.2 Login

1. Open a web browser (Chrome is suggested) and enter the IP Address. http://192.168.0.1

Login to Webmin ← → C 192.168.0.1/

Note! If you have changed the default LAN IP Address of this device, ensure you enter the correct IP Address.

1. The default username and password are both admin. Once you have entered the correct username and password, click the Login button to open the web-base configuration page.

Logout successful. Use the form below to login again. Login to Webmin You must enter a username and password to login to the Webmin server on 192.168.0.1. Username admin Password ...... Remember login permanently? Login Clear

1. If successful, you will be logged in and see the following page.

ADVANTECH

Enabling an Intelligent Planet

3.3 Web Setting Functions

The main functions of WISE-3310 web setting will be introduced in this section.

3.3.1 Webmin

Under Webmin, you can change Username and Password on Webmin Users page.

Webmin user access rights Username admin Password Don't change ▼ Save Return to user list

3.3.2 System

The System section contains the following items: Back to Factory Default, Bootup and Shutdown, Firmware Update and Running Process.

3.3.2.1 Back to Factory Default

Click on Back to Advantech factory default, to revert the values of all web settings will be back to original setting.

Back to Advantech factory default

Click on this button to back to factory default. (usemame/password, network, timezone, WISE/WSN)

3.3.2.2 Bootup and Shutdown

In this page, all actions running in the system appearing in the table.

Boot system : SysV init

	Action	At boot?	Description
	apmd	Yes	Advanced Power Management daemon
	avahi-daemon	Yes	Zeroconf daemon for configuring your network
	connman	Yes
	crond	Yes	cron is a standard UNIX program that runs user-specified
	dbus-1	Yes	D-Bus is a simple interprocess messaging system, used
	dustlink	No
	neard	Yes	neard is a daemon used to enable NFC features
	nfsserver	Yes	NFS is a popular protocol for file sharing across
	ntpd	Yes
	ofono	Yes
	oprofileui-server	Yes
	rc.local	Yes	Run /etc/rc.local if it exist
	rpcbind	No	rpcbind is a server that converts RPC (Remote
	serialmux	No
	sshd	Yes
	tcf-agent	Yes	Target Communication Framework agent
	xinetd	Yes
Start	Stop	Restart	Start On Boot Disable On Boot Start Now and On Boot Disable Now and On Boot

Reboot System

Click on this button to immediately reboot the system. All currently logged in users will be

Table 3.1: Bootup and Shutdown

Start Start immediately
Stop Stop immediately
Restart Restart immediately
Start On Boot Start when device on boot
Disable On Boot Disable when device on boot
Start Now and On Boot Start immediately and start when device on boot
Disable Now and On Boot Disable immediately and disable when device on boot
Reboot System	Click on this button to immediately reboot the system. All currently logged in users will be disconnected and all services will be re-started.

3.3.2.3 Firmware Update

Please download the most updated Firmware version from Advantech Website and upload the image into SD card. After plugging the SD card into SD card slot, Firmware update process can be started.

Click browse icon to view image file in the SD card.

Firmware Update Please select firmware image to Update Update

Double click "mmcb1p1" folder.

Choose File... - Google Chrome 192.168.0.1/chooser.cgi?add=0&type=0&chroot Directory of / mmcblk1p1 16 kB 01/Jan/1970 00:00 Ok /

Select the file with "emmc.img.gz".

Choose File.. - Google Chrome 192.168.0.1/chooser.cgi?add=0&type=0&chrc Directory of /mmcblk1p1/ ... 4 kB 27/Jul/2015 02:59 3310LIV3420_DualQuad_2015- 07-25_emmc.img.gz 500.53 25/Jul/2015 09:59 3310LIV3420_DualQuad_2015- 07-25_emmc.img.gz.md5 78 27/Jul/2015 09:29 bytes Ok /mmcblk1p1

Click update icon to start firmware update. The firmware update process may take around 5\~10 minutes; please don't turn off the power or press the reset button. After the process completes, please type the default IP address to return to login page.

Firmware Update Please select firmware image to Update Update

Please note, after firmware upgrade, the system will restore its default setting, the IP address will return to 192.168.0.1.

Note! The device is unavailable during the upgrade process. Any connections to or through the device will be lost.

3.3.2.4 Running Process

This page shows all running processes on your system, with child processes indented and displayed below their parent. For each process the PID, owner and command are displayed. Please click Help to get more information.

Display : PID | User | Memory | CPU | Search | Run..

ID	Owner	Started	Command
1	root	03:04	init [5]
163	root	03:04	/lib/udev/udevd -d
824	root	03:06	/lib/udev/udevd -d
827	root	03:06	/lib/udev/udevd -d
589	root	03:05	/usr/sbin/rpcbind
606	messagebus	03:05	/usr/bin/dbus-daemon --system
609	root	03:05	/usr/sbin/connmand
626	root	03:05	/usr/sbin/sshd
632	root	03:05	/usr/sbin/wpa_supplicant -u
633	root	03:05	/usr/sbin/apmd -P /etc/apm/apmd_proxy --proxy-timeout 30
647	root	03:05	/usr/bin/ntpd -p /var/run/ntp.pid -g
650	root	03:05	/usr/bin/ntpd -p /var/run/ntp.pid -g
652	root	03:05	/sbin/syslogd -n -O /var/log/messages
655	root	03:05	/sbin/klogd -n
663	root	03:05	/usr/sbin/xinetd -pidfile /var/run/xinetd.pid -stayalive
670	avahi	03:05	avahi-daemon: running [imx6qwise3310.local]
671	avahi	03:05	avahi-daemon: chroot helper

3.3.3 Networking

The Networking section contains the following options: Network Configuration and WISE WSN Setting.

3.3.3.1 Network Configuration

On this page, you can set Network Interface, Routing Gateways, Hostname and DNS Client based on your networking environment.

Network Interfaces

Routing and Gateways

Hostname and DNS Client

3.3.3.2 WISE WSN Setting

There are 2 WSN networks available to be set up in WISE-3310. Each network has its default Network ID and JoinKey, both of the settings can be changed on this page.

Network1
Network ID	2001
JoinKey	JOINADVANTECHIOT
Network2
Network ID	2002
JoinKey	JOINADVANTECHIOT
Save WSN config	Save&Exchange WSN config
Network Statistics
Network 1 Statistics	Network 2 Statistics

Table 3.2: WISE WSN Setting

Network ID	The network identifier is the identifier of your network. It is set to 2001/2002 by default.
JoinKey	The Joinkey is the password to join the network. It is set to JOIN-ADVANTECHIOT by default.
Save WSN config/ Save&Exchange WSN config	Click Save WSN config to apply the new settings to gateway/ Click Save&Exchange WSN config to apply new settings to both gate-way and nodes.
Network Statistic	Click Network Statistic to see nodes status and WSN network health report.

3.3.3.3 Network Statistic

In Network Statistic page, nodes status and network health can be monitored in the table.

NetReliability	100 %
NetPathStability	85 %
NetLatency	1000 (msec)

MAC address	MotelD	State	Routing	Reliability (%)	Latency (msec)
00-17-0d-00-00-58-2c-2b	1	OPER	YES	100	10
00-17-0d-00-00-60-63-8b	2	OPER	YES	100	140
00-17-0d-00-00-58-29-78	3	OPER	YES	100	1420
00-17-0d-00-00-30-60-05	4	OPER	YES	100	210
00-17-0d-00-00-60-64-c8	5	OPER	YES	100	230
00-17-0d-00-00-60-62-4c	6	OPER	YES	100	200
00-17-0d-00-00-60-63-e5	7	OPER	YES	100	310
00-17-0d-00-00-60-63-e4	8	OPER	YES	100	750
00-17-0d-00-00-60-64-1b	9	OPER	YES	100	850
00-17-0d-00-00-60-64-8f	10	OPER	YES	100	270
00-17-0d-00-00-60-64-9b	11	OPER	YES	100	1830
00-17-0d-00-00-58-32-15	12	OPER	YES	100	1820
00-17-0d-00-00-58-2d-5f	13	OPER	YES	100	1680
00-17-0d-00-00-30-08-92	14	OPER	YES	100	1290
00-17-0d-00-00-60-2e-47	15	OPER	YES	100	820
00-17-0d-00-00-60-61-f3	16	OPER	YES	100	1280
00-17-0d-00-00-30-53-b2	17	OPER	YES	100	1450
00-17-0d-00-00-30-08-96	18	OPER	YES	100	770
00-17-0d-00-00-60-63-d7	19	OPER	YES	100	330
00-17-0d-00-00-60-64-0f	20	OPER	YES	100	850
00-17-0d-00-00-60-62-c3	21	OPER	YES	100	750
00-17-0d-00-00-30-50-dc	22	OPER	YES	100	3460
00-17-0d-00-00-30-4c-20	23	OPER	YES	100	1180
00-17-0d-00-00-30-55-19	24	OPER	YES	100	1210
00-17-0d-00-00-60-63-fa	25	OPER	YES	100	1590
00-17-0d-00-00-60-64-1d	26	OPER	YES	100	1060
00-17-0d-00-00-60-62-da	27	OPER	YES	100	200

Table 3.3: WSN Network Statistic

Net Reliability Network reliability as a percentage

Net Path Stability Path stability as a percentage

Net Latency Average latency, in milliseconds

Table 3.4: WSN Network Statistic

MAC address MAC address (EUI-64) of the note.
Mote ID	Short address assigned to this note by the manager, MotelD 1 is always the AP
State	“Lost” = Note is not currently part of the network.“Negotiating” = Note is in the process of joining the network.“Operational” = Note is operational.
Routing	Enable routing function = YesDisable routing function = No
Reliability Network reliability as a percentage
Latency (msec) Average latency, in milliseconds

3.3.4 Hardware

3.3.4.1 System Time

1. Set Time

This form is for changing the system's current time, which is used by all running processes. On operating systems that have a separate hardware clock, it can be used to set that too.

Set time Change timezone Time server sync This form is for changing the system's current time, which is used by all running processes. On operating systems that have a separate hardware clock, it can be used to set that too System Time Date 28 Month July Year 2015 Hour 06 Minute 45 Second 50 Apply Set system time according to hardware time Hardware Time Date 28 Month July Year 2015 Hour 06 Minute 45 Second 50 Set hardware time according to system time

2. Change time zone

This form allows you to set the system's default time zone, which is used to convert the system time to a human-readable format and offset.

Set time Change timezone Time server sync This form allows you to set the system's default time zone, which is used to convert the system time to a human-readable format and offset. Time Zone Change timezone to Universal Save

3. Time server sync

This form is for configuring the system to automatically synchronize the time with a remote server. Synchronization will be done using the UNIX time protocol or NTP, depending on which commands are installed and what the remote system supports.

Set time Change timezone Time server sync This form is for configuring the system to automatically synchronize the time with a remote server. Synchronization will be done using the commands are installed and what the remote system supports. Time Server Timeserver hostnames or addresses ✓ Set hardware time too Sync and Apply

Chapter 4

Basic COM Port Settings

4.1 Introduction

This guide describes some basic commands that you can send to a SmartMesh IP Manager by logging on to its Command Line Interface (CLI). The CLI is available by connecting a serial terminal program to the Manager. The CLI is intended for human interaction with a manger, e.g., during development, or for interactive troubleshooting. Most commands are atomic – a command and its arguments are typed into the CLI, and a response is returned. For example, the help command returns a list of possible commands. Traces are not atomic - once started, they generate output asynchronously until canceled.

Note! Chapter 4 was abstracted from "SmartMesh_IP_Manager_CLI_Guide". If you need more CLI information, Please refer to SmartMesh_IP_Manager_CLI_Guide" which can be downloaded from Linear Technology website.

4.1.1 CLI Access

There are two dedicated serial ports on the SmartMesh IP manager: one is for API communication with an external application, and the other is dedicated to this command line interface. You can log on to the CLI from any serial terminal program (such as HyperTerminal or Tera Term):

Serial 0 — If connecting to an evaluation board integrated with an FTDI serial-to-usb interface, the CLI will be found on the 3rd COM port mapped onto your system.

The following are the steps to log on to CLI using minicom:

1. Establish a console connection to WISE-3310.
2. freescale login: root
3. root@freescale -\$ minicom -s
4. In configuration menu, select "serial port setup" and press Enter
5. A→dev/ttyUSB2; E→9600 8N1; F→No (dev/ttyUSB2_WSN1, dev/ttyUSB3_WSN2)
6. Select Exit to leave.

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There are two sets of privileges on this system, namely user and viewer. The user privilege allows for system settings to be set and the viewer privilege only allows the viewing of manager and network information.

For example, to login to the manager CLI from the terminal program, enter either of the following usernames and passwords:

login viewer
login user 

To logout of the Manager CLI:

logout 

4.1.2 Managing user and viewer Passwords

The default passwords should be changed with the following commands (after logging in with "user" privileges):

set config pwdviewer <newpassword>
set config pwduser <newpassword> 

4.1.3 Mote Commands

Commands beginning with an 'm' such as mtrace or minfo are specific to the Access Point "mote" and are described in the WISE-3310_User_Manual documentation.

4.2 Commands

This manual describes the CLI commands available in the SmartMesh IP manager. The CLI is case-insensitive. In most cases a command will be recognized by the shortest unambiguous string, so the following are all equivalent:

> trace rawio_enc on
> trace rawio on
> trace raw on 

4.2.1 Login

Description

The CLI interface requires a login, and the password entered determines the privilege used for the session. The default passwords match the two privilege levels: viewer and user. The viewer cannot make any configuration changes to the manager. The user has access to all commands. The login command can be used repeatedly without logging out to switch between privilege levels. Passwords for the two privilege levels can be changed using the set config command.

Syntax

login [<user>:] <password> 

Parameters

Parameter Description
user viewer or user
password	password for the privilege level.default passwords as shipped are "user" for user and "viewer" for viewerNote: passwords can be changed with the set config command

Example

login user: meh

login meh

4.2.2 Logout

Description

Logout from the current CLI session.

Syntax

Logout

Example

Logout

4.2.3 Reset

Description

Reset a specified entity in the network: either a mote or the manager. This command requires user privilege.

Syntax

reset

Parameters

Parameter Description
entity	When called with "system", resets the manager and by extension the entire network.When called with "mote", mote can be referenced by Mote ID or MAC address.

Example

reset mote 2
reset system 

4.2.4 Show Config & Show Curconfig

> show config
netid = 302
txpower = 8
frprofile = 1
maxmotes = 33
basebw = 9000
dnfr_mult = 1
numparents = 2
cca = 0
channellist = 00:00:7f:ff
autostart = 1
locmode = 0
bbmode = 0
bbsize = 1
license = 00:00:00:00:00:00:00:00:00:00:00:00:00
ip6prefix = fe:80:00:00:00:00:00:00:00:00:00:00:00:00:00:00
ip6mask = ff:ff:ff:ff:ff:ff:ff:ff:00:00:00:00:00:00:00:00
radiotest = 0
bwmult = 300
onechannel = 255 

Both of these commands return the same data structure. The show config command will display the persistent parameters, i.e., the ones used after the next boot. The Show Curconfig command displays the current parameters being used.

4.2.5 Show Mote

> show mote 2
Mote #2, mac: 00-17-0D-00-00-38-16-6B
State: Oper, Hops: 1.1, Uptime: 0-00:30:39, Age: 1
Regular. Route/TplgRoute.
Power Cost: Max 65534, FullTx 110, FullRx 65
Capacity links: 200, neighbours 31
Number of neighbors (parents, descendants): 8 (2, 15)
Bandwidth total / mote exist (requested): 90 / 954 (987)
Links total / mote exist (requested): 64.0 / 6.0 (5.8)
Link Utilization : 1.0
Number of total TX links (exist / extra): 64 / 0
Number of links : 130
Compressed : 5
Upstream tx/rx : 122 (64/58) (Rx10=58.0)
Downstream rx : 3
Neighbors:
-> # 1 Q: 71% RSSI: -59/0
-> # 7 Q: 55% RSSI: -55/-49
<- # 9 Q: 97% RSSI: -39/-40
<- #15 Q: 94% RSSI: -37/-39
<- #17 Q: 87% RSSI: -40/-43
<- #18 Q: 91% RSSI: -44/-44
<- #20 Q: 29% RSSI: -76/-74
<- #24 Q: 29% RSSI: -76/-75 

Description of fields:

■ Mote: Short address of mote
■ mac: EUI-64 of mote
State: Manager-assigned current state for the mote, one of Idle, Negot1-2, Conn1-5, Oper, or Lost
Hops: The average number of hops taken by this mote's upstream packets, as measured by the TTL when received at the AP
■ Uptime: Time since the mote's most recent state change
■ Age: Time, in seconds, since the manager received the most recent upstream packet from this mote
Power type: Power (maxStCurrent in powerSrcInfo param = 0xffff), Regular, or Low Power (maxStCurrent less than needed for routing)
Route type reported by the mote: Route, No-route (from routingMode param)
Route type as assigned by the manager: TplgRoute, TplgNo-Route
■ Power Cost: powerSrcInfo parameters reported by mote during joining
Number of neighbors: first entry is # parents + # children = # nbrs, first entry in parentheses is # parents, second entry in parentheses is descendants. From this # children = # nbrs - # parentsmac: EUI-64 of mote
Bandwidth (ms/packet): the bandwidth section is devoted to upstream traffic and upstream links only; the total shows the combination of mote-local and descendant traffic; the mote exist value shows the bandwidth that the mote itself is responsible for; the requested value in parentheses shows the bandwidth that the mote asked for through service requests. Lower values here represent more bandwidth. In general, the mote exist value will be slightly less than the requested value since there is some roundoff as the manager cannot add fractional links.

• Links (links/superframe): the total shows the combination of links added to support mote-local and descendant traffic; the mote existing value shows the number of links added specifically for this mote's service requests; the requested value in parentheses shows a floating point number of links that could support the traffic, so the mote value is the requested value rounded up to the nearest integer.
  Link Utilization: a number between 0 and 1 representing how close to the provisioning limit the manager thinks the mote is. For example, if the manager expects the mote to send 1 pkt/s, the provisioning is 3x, and the mote has 10 link/s upstream, the utilization would be 1 × 3/10 = 0.3 . This value is used to scale traffic requirements to the mote's parent to keep link numbers down in low-traffic networks.
  Number of total TX links: the current value shows how many upstream links are currently assigned, and the extra value shows how many will be deleted during the next optimization cycle Number of links: Total links across all slot frames, not just the upstream links; also this is the sum of the next three rows
• Compressed: Number of compressed links, which are used for advertising, join listen, and discovery; these are assigned during the mote's join up and never change, so the manager saves memory by storing them in a compressed format.
  ■ Upstream: Total, (# Tx / # Rx as an integer), (# Rx needed, not rounded up)
• Downstream: # Rx links from parents; note that 1-hop motes may have two downstream Rx links from the AP, one broadcast and one multicast
• Neighbors: relationship (-> to parent, <- to child, – discovered), neighbor's mote ID, path quality (30% or 74% until path stability is measured), RSSI as measured by this mote, RSSI as measured by the neighbor mote

Note that "routing type" can be set either on the mote or on the manager. If either the mote or the manager declares a mote to be non-routing, then the mote will not be assigned children or advertisement links.

4.2.6 Show Stat

> show stat
Manager Statistics ----
established connections: 1
dropped connections: 0
transmit OK: 0
transmit error: 0
transmit repeat: 0
receive OK: 0
receive error: 0
acknowledge delay avrg: 0 msec
acknowledge delay max: 0 msec
Network Statistics ----
reliability: 100% (Arrived/Lost: 7217/0)
stability: 99% (Transmit/Fails: 14304/204)
latency: 200 msec
Motes Statistics ----
Mote Received Lost Reliability Latency Hops
#2 257 0 100% 580 1.3
#3 249 0 100% 450 1.0
#4 6463 0 100% 250 2.4
#5 248 0 100% 150 1.2 

This command displays the mote and network statistics. The counters here are incremented or averaged over the lifetime of the network, or since they have actively been cleared using an exec clearStat CLI command or a clearStatistics API command.

In this example, mote 4 is generating data much more often than the other motes. It is also at 2.4 hops, so all its packets are being forwarded through other motes. Mote 3 is at 1.0 hops, so all its packets are going straight to the AP (it is the "single

parent" mote). Motes 2 and 5 are forwarding a fraction of their traffic through mote 3.

Analyzing the numbers:

Reliability: Arrived = 7217 = 257 + 249 + 6463 + 248, Lost = 0. The arrived/lost counters and reliability are kept real-time on the manager so will always be up-to-the-second accurate.

Stability: Transmit = 14304 ≈ 7217 (the packets that arrived) + 204 (the packets that failed and needed to be retransmitted) + 6463 (the packets from mote 4 that needed to be forwarded by 2, 3, & 5) + 50 (20% of mote 5's packets forwarded by mote 3) + 77 (30% of mote 2's packets forwarded by mote 3) + 293 (packets from mote 4 that went to motes 2 and 5 and needed to be forwarded through mote 3). The stability counters and average stability are calculated based on mote health reports so they lag the reliability statistics by up to 15 minutes.

4.2.7 Set Netid & Set Commonjoinkey

Description

Set a new Network ID and common join key in the Manager. The change will take effect upon the next system start (after reset or power cycle). This change is persistent. Note that features that require a license will take two resets - once for the license to take effect (and enable the settings change), and once for the setting to take effect.

Syntax

set config <param>=<value> 

Parameters

Parameter Description

param	■ netid: network id
	■ commonjoinkey: common join key

value Value (refer to the configuration parameter table)

Example

set config netid=100 

4.2.8 exec exchNetId

Description

Exchange the Network ID. This command will change the Network ID of the manager and all motes connected to the network. The new Network ID takes effect the next time the network is restarted. Network IDs 0 and 65535 are reserved and should not be used. This change is persistent.

Syntax

exec exchNetId <netId> 

Parameters

Parameter Description

netId Integer between 1 and 65534 

Example

exec exchNetId 100 

4.2.9 exec exchJoinKey

Description

Replace the join key for a specified mote. The message is sent to the mote and is also changed in the ACL. This change is persistent.

Syntax

exec exchJoinKey <address> <joinKey> 

Parameters

Parameter Description

address Mote ID or MAC address of mote to be changed 

joinkey 16-byte join key 

Example

exec exchJoinKey 00-17-0D-00-00-38-00-21 000102030405060708090A0B0C0D0E0F 

Note!

The joinkey showing on CLI is Hex code while in WebUI, it is presented as ASCII code.

4.2.10 sm

Description

Show motes in the network

Syntax

sm [-v]

Parameters

Parameter Description

-v verbose

Example

sm

MAC Moteld State Nbrs Links Joins Age StateTime

00-17-0D-00-00-38-07-13 1 Oper 2 25 1 0 0-00:45:39

00-17-0D-00-00-38-06-28 2 Oper 2 15 1 1 0-00:45:21

00-17-0D-00-00-38-04-2F 3 Oper 2 15 2 1 0-00:28:49

Number of motes (max 33): Total 3, Live 3, Joining 0

This command lists all the motes currently or previously in the network.

■ MAC: EUI-64 of the mote
■ MotelD: short address assigned to this mote by the manager. MotelD 1 is always the AP.
■ State: Current state of each mote (Negot, Conn, Oper, Lost)
Nbrs: Number of neighbors with which this mote has active links.
■ Links: Total number of links, compressed and normal.
■ Joins: Shows how many times the mote has advanced to the Operational state.
■ Age: Seconds since the most recent packet was received by the manager from this mote.
StateTime: Time (d-hh:mm:ss) since the mote was advanced to its current state. When a mote is Operational, StateTime shows how long the mote has been in the network.

Chapter 5

Advantech Service

5.1 Contact Information

Below is the contact information for Advantech customer service

Region/Country Contact Information
America 1-888-576-9688
Brazil 0800-770-5355
Mexico 01-800-467-2415
Europe (Toll Free) 00800-2426-8080
Singapore & SAP 65-64421000
Malaysia 1800-88-1809
Australia (Toll Free)	1300-308-531
China (Toll Free)	[e-mail]
India (Toll Free)	1-800-425-5071
Japan (Toll Free) 0800-500-1055
Korea (Toll Free)	080-363-9494080-363-9495
Taiwan (Toll Free)	0800-777-111
Russia (Toll Free)	8-800-555-01-50

You can also reach our service team through the website below, our technical support engineer will provide a quick response once the form is filled out:

http://www.advantech.com.tw/contact/default.aspx?page=contact_form2&subject=Technical+Support

5.2 Global Service Policy

5.2.1 Warranty Policy

Below is the warranty policy of Advantech products:

5.2.1.1 Warranty Period

Advantech branded off-the-shelf products and 3rd party off-the-shelf products used to assemble Advantech Configure to Order products are entitled to a 2 years complete and prompt global warranty service. Product defect in design, materials, and workmanship, are covered from the date of shipment.

All customized products will by default carry a 15 months regional warranty service. The actual product warranty terms and conditions may vary based on sales contract.

All 3rd party products purchased separately will be covered by the original manufacturer's warranty and time period, and shall not exceed one year of coverage through Advantech.

5.2.1.2 Repairs under Warranty

It is possible to obtain a replacement (Cross-Shipment) during the first 30 days of the purchase, thru your original ADVANTECH supplier to arrange DOA replacement if the products were purchased directly from ADVANTECH and the product is DOA (Dead-on-Arrival). The DOA Cross-Shipment excludes any shipping damage, customized and/or build-to-order products.

For those products which are not DOA, the return fee to an authorized ADVANTECH repair facility will be at the customers' expense. The shipping fee for reconstructive products from ADVANTECH back to customers' sites will be at ADVANTECH's expense.

5.2.1.3 Exclusions from Warranty

The product is excluded from warranty if

The product has been found to be defective after expiry of the warranty period.
- Warranty has been voided by removal or alternation of product or part identification labels.
The product has been misused, abused, or subjected to unauthorized disassembly/modification; placed in an unsuitable physical or operating environment; improperly maintained by the customer; or failure caused which ADVANTECH is not responsible whether by accident or other cause. Such conditions will be determined by ADVANTECH at its sole unfettered discretion.
The product is damaged beyond repair due to a natural disaster such as a lighting strike, flood, earthquake, etc.
■ Product updates/upgrades and tests upon the request of customers who are without warranty.

5.2.2 Repair Process

5.2.2.1 Obtaining an RMA Number

All returns from customers must be authorized with an ADVANTECH RMA (Return Merchandise Authorization) number. Any returns of defective units or parts without valid RMA numbers will not be accepted; they will be returned to the customer at the customer's cost without prior notice.

An RMA number is only an authorization for returning a product; it is not an approval for repair or replacement. When requesting an RMA number, please access ADVANTECH's RMA web site: http://erma.ADVANTECH.com.tw with an authorized user ID and password.

You must fill out basic product and customer information and describe the problems encountered in detail in "Problem Description". Vague entries such as "does not work" and "failure" are not acceptable.

If you are uncertain about the cause of the problem, please contact ADVANTECH's Application Engineers (AE). They may be able to find a solution that does not require sending the product for repair.

The serial number of the whole set is required if only a key defective part is returned for repair. Otherwise, the case will be regarded as out-of-warranty.

5.2.2.2 Returning the Product for Repair

It is possible customers can save time and meet end-user requirements by returning defective products to an y authorized ADVANTECH repair facility without an extra cross-region charge. It is required to contact the local repair center before offering global repair service.

It is recommended to send cards without accessories (manuals, cables, etc.). Remove any unnecessary components from the card, such as CPU, DRAM, and CF Card. If you send all these parts back (because you believe they may be part of the problem), please note clearly that they are included. Otherwise, ADVANTECH is not responsible for any items not listed. Make sure the "Problem Description" is enclosed.

European Customers that are located outside European Community are requested to use UPS as the forwarding company. We strongly recommend adding a packing list

to all shipments. Please prepare a shipment invoice according to the following guidelines to decrease goods clearance time:

1. Give a low value to the product on the invoice, or additional charges will be levied by customs that will be borne by the sender.
2. Add information "Invoice for customs purposes only with no commercial value" on the shipment invoice.
3. Show RMA numbers, product serial numbers and warranty status on the shipment invoice.
4. Add information about Country of origin of goods

In addition, please attach an invoice with RMA number to the carton, then write the RMA number on the outside of the carton and attach the packing slip to save handling time. Please also address the parts directly to the Service Department and mark the package "Attn. RMA Service Department".

All products must be returned in properly packed ESD material or anti-static bags. ADVANTECH reserves the right to return unrepaired items at the customer's cost if inappropriately packed.

Besides that, "Door-to-Door" transportation such as speed post is recommended for delivery, otherwise, the sender should bear additional charges such as clearance fees if Air-Cargo is adopted.

Should DOA cases fail, ADVANTECH will take full responsibility for the product and transportation charges. If the items are not DOA, but fail within warranty, the sender will bear the freight charges. For out-of-warranty cases, customers must cover the cost and take care of both outward and inward transportation.

5.2.2.3 Service Charges

The product is excluded from warranty if:

■ The product is repaired after expiry of the warranty period.
The product is tested or calibrated after expiry of the warranty period, and a No Problem Found (NPF) result is obtained.
The product, though repaired within the warranty period, has been misused, abused, or subjected to unauthorized disassembly/modification; placed in an unsuitable physical or operating environment; improperly maintained by the customer; or failure caused which ADVANTECH is not responsible whether by accident or other cause. Such conditions will be determined by ADVANTECH at its sole unfettered discretion.
The product is damaged beyond repair due to a natural disaster such as a lighting strike, flood, earthquake, etc.
■ Product updates and tests upon the request of customers who are without warranty.

If a product has been repaired by ADVANTECH, and within three months after such a repair the product requires another repair for the same problem, ADVANTECH will do this repair free of charge. However, such free repairs do not apply to products which have been misused, abused, or subjected to unauthorized disassembly/modification; placed in an unsuitable physical or operating environment; improperly maintained by the customer; or failure caused which ADVANTECH is not responsible whether by accident or other cause.

Please contact your nearest regional service center for detail service quotation.

Before we start out-of-warranty repairs, we will send you a pro forma invoice (P/I) with the repair charges. When you remit the funds, please reference the P/I number listed under "Our Ref". ADVANTECH reserves the right to deny repair services to

customers that do not return the DOA unit or sign the P/I. Meanwhile, ADVANTECH will scrap defective products without prior notice if customers do not return the signed P/I within 3 months.

5.2.2.4 Repair Report

ADVANTECH returns each product with a "Repair Report" which shows the result of the repair. A "Repair Analysis Report" is also provided to customers upon request. If the defect is not caused by ADVANTECH design or manufacturing, customers will be charged US\60 or US\120 for in-warranty or out-of-warranty repair analysis reports respectively.

5.2.2.5 Custody of Products Submitted for Repair

ADVANTECH will retain custody of a product submitted for repair for one month while it is waiting for return of a signed P/I or payment (A/R). If the customer fails to respond within such period, ADVANTECH will close the case automatically. ADVANTECH will take reasonable measures to stay in proper contact with the customer during this one month period.

5.2.2.6 Shipping Back to Customer

The forwarding company for RMA returns from ADVANTECH to customers is selected by ADVANTECH. Per customer requirement, other express services can be adopted, such as UPS, FedEx and etc. The customer must bear the extra costs of such alternative shipment. If you require any special arrangements, please indicate this when shipping the product to us

ADVANTECH

Enabling an Intelligent Planet

www.advantech.com

Please verify specifications before quoting. This guide is intended for reference purposes only.

All product specifications are subject to change without notice.

No part of this publication may be reproduced in any form or by any means, electronic, photocopying, recording or otherwise, without prior written permission of the publisher.

All brand and product names are trademarks or registered trademarks of their respective companies.

© Advantech Co., Ltd. 2016