AP21 - Access Point Mist - Free user manual and instructions

Product Type	Indoor Access Point
Model	AP21
Brand	Mist
Dimensions (W x D x H)	18.5 x 18.5 x 4.5 cm
Weight	450 g
Power Supply	802.3af PoE (Power over Ethernet)
Wi-Fi Standards	802.11a/b/g/n/ac/ax (Wi-Fi 6)
MIMO Configuration	2x2:2
Max Data Rate	1.2 Gbps (2.4 GHz) + 2.4 Gbps (5 GHz)
Ethernet Ports	1 x 2.5 GbE (RJ-45)
Management	Cloud-managed via Mist portal
Antenna Type	Internal omnidirectional
Operating Temperature	0°C to 40°C
Mounting	Ceiling or wall mount (bracket included)
Security Features	WPA3-Enterprise, AES encryption, rogue AP detection
Maintenance	Cloud firmware updates, minimal physical upkeep
Cleaning Instructions	Wipe with dry cloth; avoid liquids
Spare Parts Availability	Contact Mist support or authorized partners
Repairability	Not user-serviceable; professional repair recommended
Certifications	FCC, CE, IC, RoHS
Warranty	Limited lifetime warranty

Frequently Asked Questions - AP21 Mist

How do I set up the Mist AP21 access point?

Connect the AP21 to a PoE switch or injector using an Ethernet cable. The device will automatically power on and obtain an IP address. Use the Mist portal or mobile app to claim and configure the access point via Bluetooth or cloud.

Does the AP21 support PoE?

Yes, the AP21 supports 802.3af PoE (Power over Ethernet). You can use a PoE switch or a PoE injector to power it without needing a separate power adapter.

What Wi-Fi standards does the AP21 support?

The AP21 supports 802.11a/b/g/n/ac/ax (Wi-Fi 6) for both 2.4 GHz and 5 GHz bands, offering faster speeds and better performance in dense environments.

How do I reset the AP21 to factory defaults?

Locate the small reset button on the back of the access point. Press and hold it for about 10 seconds using a paperclip until the LED blinks amber. Release the button; the device will reboot and restore factory settings.

Can I mount the AP21 on a wall?

Yes, the AP21 can be mounted on a wall or ceiling using the included bracket. Ensure the surface is secure and the device is oriented correctly for optimal coverage.

What is the maximum number of clients supported?

The AP21 is designed to support up to 256 clients simultaneously, though actual performance depends on network conditions and traffic.

How do I update firmware on the AP21?

Firmware updates are managed through the Mist cloud portal. Access points automatically check for updates; you can schedule updates during maintenance windows. No manual intervention is required.

What security protocols does the AP21 support?

The AP21 supports WPA3-Enterprise and WPA2 with AES encryption. It also includes features like rogue AP detection and secure guest access.

How do I troubleshoot connectivity issues?

First, check the LED status: solid blue indicates normal operation, blinking amber means startup, and red indicates an error. Verify cabling, PoE power, and ensure the AP21 is adopted in the Mist portal. Use the built-in diagnostic tools in the portal.

Is the AP21 compatible with third-party controllers?

No, the AP21 is designed exclusively for Mist cloud management. It cannot be managed by on-premises controllers or third-party platforms. It uses Mist AI for optimization.

USER MANUAL AP21 Mist

The Mist AP21 is a high value, Enterprise-grade Access Point for 802.11ac Wave 2 Gigabit WiFi Mobility & Assurance Services and Bluetooth Low Energy Location services for delivering BLE Engagement and Asset Visibility Services.

Understanding the Product

Included in the box:

- AP21

I/O ports and Kensington lock

Reset Reset to the factory default settings
12VDC Support for the 12VDC power supply recommended by Mist
Eth1+PoE Out	10/100/1000 BaseT RJ45 interface that can output 48V PoE
Eth0+PoE In	10/100/1000 BaseT RJ45 interface that supports 802.3at PoE PD

AP21 Mounting

APBR-U Mounting box options

Holes	Mounting options
1	US Single gang, 4 inch round, 3.5 inch round
2	US Double gang, Wall/ceiling mount
3	US 4 inch square
4	EU junction box

In a wall mount installation, please use screws that have a 1/4in. (6.3mm) diameter head with a length at least 2 in. (50.8mm).

Mounting to a 9/16 inch or 15/16 inch T-bar

Step 1

Step 2

Step 3

Step 4

Step1.

Mount APBR-U to the t-bar

Step 2.

Rotate APBR-U to lock to the t-bar

Step 3.

Assemble 4 shoulder screws to the AP if they did not come pre-installed. Step 4.

Slide the AP with shoulder screws on the APBR-U until the lock is engaged

US single gang, 3.5 or 4 inch round junction box

Step 1

Mount APBR-U to the box using two screws and the #1 holes. Make sure Ethernet cable extends thru the bracket.

Step 2

Assemble 4 shoulder screws to the AP if they did not come pre-installed

Step 3

Slide the AP with shoulder screws on the APBR-U until the lock is engaged

Step 2

Step 3

US double gang junction box

Step 2

Step 3

Step 1

Mount APBR-U to the box using two screws and the #2 holes. Make sure Ethernet cable extends thru the bracket.

Step 2

Assemble 4 shoulder screws to the AP if they did not come pre-installed

Step 3

Slide the AP with shoulder screws on the APBR-U until the lock is engaged

US 4 inch square junction box

Step 2

Step 3

Step 1

Mount APBR-U to the box using two screws and the #3 holes. Make sure Ethernet cable extends thru the bracket.

Step 2

Assemble 4 shoulder screws to the AP if they did not come pre-installed

Step 3

Slide the AP with shoulder screws on the APBR-U until the lock is engaged

EU junction box

Step 2

Step 3

Step 1

Mount APBR-U to the box using two screws and the #4 holes. Make sure Ethernet cable extends thru the bracket.

Step 2

Assemble 4 shoulder screws to the AP if they did not come pre-installed

Step 3

Slide the AP with shoulder screws on the APBR-U until the lock is engaged

Recessed 15/16 inch T-bar

Step 2

Step 1

Mount the APBR-ADP-RT15 to the t-bar

Step 2

Mount the APBR-U to the APBR-ADP-RT15. Rotate the APBR-U to lock to the APBR-ADP-RT15

Step 3

Assemble 4 shoulder screws to the AP if they did not come pre-installed

Step 4

Slide the AP with shoulder screws on the APBR-U until the lock is engaged

Step 3

Recessed 9/16 inch T-bar or channel rail

Step 1

Mount the APBR-ADP-CR9 to the t-bar

Step 2

Mount the APBR-U to the APBR-ADP-CR9. Rotate the APBR-U to lock to the APBR-ADP-CR9

Step 3

Assemble 4 shoulder screws to the AP if they did not come pre-installed

Step 4

Slide the AP with shoulder screws onto the APBR-U until the lock engages.

1.5 inch T-bar

Step 1

Mount the APBR-ADP-WS15 to the T-bar.

Step 2

Mount the APBR-U to the APBR-ADP-WS15. Rotate the APBR-U to lock it to the APBR-ADP-WS15.

Step 3

Assemble 4 shoulder screws to the AP if they did not come pre-installed.

Step 4

Slide the AP with shoulder screws onto the APBR-U until the lock engages.

Mounting to a 5/8 inch threaded rod. Step 1: Install the APBR-T58 bracket to the 5/8 inch threaded rod, securing it with the provided lock washer and nut. Step 2: Install the APBR-SW1 on the APBR-T58 with the provided screws. Step 3: Slide the AP onto the APBR-SW1 bracket to lock. The bracket attaches to a rod that is 5/8"-11.

Mounting to a 16mm threaded rod. Step 1

Step 1: Install the APBR-M16 bracket to the 16mm threaded rod, securing it with the provided lock washer and nut. Step 2: Install the APBR-SW1 on the APBR-M16 with the provided screws. Step 3: Slide the AP onto the APBR-SW1 bracket to lock.

The bracket attaches to a rod that is M16-2.

Technical Specifications:

Feature Description
Power options	802.3af PoE12V / 3A DC power supply
Dimensions 203mm x 203mm x 40mm (7.99in x 7.99in x 1.57in)
Weight 0.636 kg (1.4 lbs)
Operating temperature	Internal antenna 0° to 40°C
Operating humidity	10% to 90% maximum relative humidity, non-condensing
Operating altitude 3,048m (10,000 ft)
I/O	1 - 10/100/1000BASE-T auto-sensing RJ-45 with PoE In1 - 10/100/1000BASE-T auto-sensing RJ-45 with 48VdcPoE Out
RF	2.4GHz - 2x2:2 spatial streams 802.11ac5GHz - 2x2:2 spatial streams 802.11ac2.4GHz BLE with Dynamic Antenna Array
Indicators Multi-color status LED
Compliance standards	UL 60950-1CAN/CSA-C22.2 No. 60950-1UL 2043FCC Part 15.247, 15.407, 15.107, and 15.109FCC Part 15 Class BRSS-247ICES-003 (Canada)

The unit and all interconnected equipment must be installed indoors within the same building, including all PoE-powered network connections as described by Environment A of the IEEE 802.3af standard.

Suitable for use in environmental air space in accordance with Section 300-22(C) of the National Electrical Code, and Sections 2-128, 12-010(3), and 12-100 of the Canadian Electrical Code, Part 1, CSA C22.1.

Warning: The AP must be mounted only horizontally if you mount it into a plenum space.

Warranty Information

The AP21 family of Access Points comes with a limited lifetime warranty.

Ordering Information:

Access Points

AP21-US	WiFi & BLE Array AP with internal antennas for the US domain
AP21-WW	WiFi & BLE Array AP with internal antennas for the Worldwide domain

Mounting brackets

APBR-U Universal AP Bracket for T-Rail and Drywall mounting for Indoor Access Points
AP41BR1 Premium AP T-bar ceiling mounting bracket kit
APBR-T58 5/8-inch threaded rod bracket
APBR-M16 16mm threaded rod bracket
APBR-ADP-CR9 / AP41BR1-CR	Adapter for channel rail and recessed 9/16" t-rail
APBR-ADP-RT15 / AP41BR1-RT	Adapter for recessed 15/16" t-rail
APBR-ADP-WS15 Adapter for recessed 1.5" t-rail
APBR-SW1 / BT11BR1 Drywall ceiling bracket for AP21/BT11

Power Supply options

12V DC supply 100-24

0VAC, 50-60 Hz, inputAll regions (output): 12V/3A DC output

This product is intended to be supplied by an UL Listed and/or IEC/EN60950-1 approved power adapter suitable for use at maximum ambient temperature 40 degrees C, whose output meets SELV and LPS, and is rated 12 Vdc / 3A with an altitude of operation up to 3048m

This product is intended to be supplied by an UL Listed and/or IEC/EN60950-1 approved PoE DC Power Injector suitable for use at maximum ambient temperature 40 degrees C, whose output meets SELV and LPS, rated 57 Vdc / 0.6A with an altitude of operation up to 3048m

If you need further assistance with purchasing the power source, please contact Mist Systems for further information.

Regulatory Compliance Information:

This product and all interconnected equipment must be installed indoors within the same building, including the associated LAN connections as defined by the 802.3at Standard.

FCC Requirement for Operation in the United States of America:

FCC Guideline for Human Exposure

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator & your body.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC Caution

• Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.
• This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
• Operations in the 5.15GHz – 5.25GHz band are restricted to indoor usage only.

FCC Note

- The country code selection is for non-US model only and is not available to all US models. Per FCC regulation, all WiFi products marketed in the US must be fixed to US operating channels only.

Industry Canada

This device complies with ISED's license-exempt RSS's. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

• The device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;
• The maximum antenna gain permitted for devices in the band 5725-5850 MHz shall be such that the equipment still complies with the e.i.r.p. limits specified for point-to-point and non-point-to-point operation as appropriate; and
• Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.

Warning

Radiation Exposure Statement:

This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with

minimum distance 20cm between the radiator & your body.