Internet Security 2015 - Antivirus BITDEFENDER - Free user manual and instructions

USER MANUAL Internet Security 2015 BITDEFENDER

Futuristic digital illustration of a futuristic dragon head with glowing internal components and circuitry, set against a dark background (no text or symbols)

USER'S GUIDE

Bitdefender Internet Security 2015 User's Guide

Publication date 05/29/2015

Copyright© 2015 Bitdefender

Legal Notice

All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, or mechanical, including photocopying, recording, or by any information storage and retrieval system, without wr permission from an authorized representative of Bitdefender. The inclusion of brief quotations in reviews may possible only with the mention of the quoted source. The content can not be modified in any way.

Warning and Disclaimer. This product and its documentation are protected by copyright. The information in this document is provided on an "as is" basis, without warranty. Although every precaution has been taken in the preparation of this document, the authors will not have any liability to any person or entity with respect to or damage caused or alleged to be caused directly or indirectly by the information contained in this work.

This book contains links to third-party Websites that are not under the control of Bitdefender, therefore Bitde is not responsible for the content of any linked site. If you access a third-party website listed in this doc will do so at your own risk. Bitdefender provides these links only as a convenience, and the inclusion of not imply that Bitdefender endorses or accepts any responsibility for the content of the third-party site.

Trademarks. Trademark names may appear in this book. All registered and unregistered trademarks in this document are the sole property of their respective owners, and are respectfully acknowledged.

Table of Contents

Installation 1

1. Preparing for installation 2
2. System requirements ...... 3

2.1. Minimum system requirements . . . . . . . . . . . . . . . .
2.2. Recommended system requirements . . . . . . . . . . . . . .
2.3. Software requirements ..... 4

1. Installing your Bitdefender product . . . . . .

Getting started 11

1. The basics ..... 12

4.1. Opening the Bitdefender window . . . . . . . . . . . . . . .
4.2. Fixing issues 13

4.2.1. Fix All Issues wizard 14
4.2.2. Conguring status alerts 15

4.3. Events 15
4.4. Autopilot 16
4.5. Proles and Battery Mode 17

4.5.1. Proles 18
4.5.2. Battery Mode 19

4.6. Password-protecting Bitdefender settings . . . . . . . . . . . .
4.7. Anonymous usage reports ..... 21
4.8. Special offers and product notifications . . . . . . . . . . . .

1. Bitdefender interface 23

5.1. System tray icon 23
5.2.Main window 25

5.2.1. Upper toolbar 25
5.2.2. Panels area 26

5.3. The Bitdefender modules 30
5.4. Security Widget 31

5.4.1. Scanning les and folders . . . . . . . . . . . . . . . .
5.4.2. Hide / show Security Widget . . . . . . . . . . . . . .

5.5. Security Report 33

5.5.1. Checking the Security Report . . . . . . . . . . . . . .
5.5.2. Turning on or off the Security Report notification . . . . .

1. Registering Bitdefender . . . . . . . . . . . . . . .

6.1. Entering your license key 37
6.2. Buying or renewing license keys 38

1. MyBitdefender account . . . . . . . . . . . . . . .

7.1. Linking your computer to MyBitdefender . . . . . . . . . . .

1. Keeping Bitdefender up-to-date . . . . . . . . . . .

8.1. Checking if Bitdefender is up-to-date . . . . . . . . . . . . .

8.2. Performing an update 43
8.3. Turning on or off automatic update . . . . . . . . . . . .
8.4. Adjusting update settings 44

How to 46

9. Installation 47

9.1. How do I install Bitdefender on a second computer? . . . .
9.2. When should I reinstall Bitdefender? . . . . . . . . . . . . .
9.3. Where can I download my Bitdefender product from? . . . . .
9.4. How do I switch from one Bitdefender product to another? . .
9.5. How do I use my Bitdefender license key after a Windows upgr
9.6. How do I repair Bitdefender? 52

10. Registration 53

10.1. What Bitdefender product am I using? . . . . . . . . . . .
10.2. How do I register a trial version? 53
10.3. When does my Bitdefender protection expire? . . . . . . . .
10.4. How do I renew my Bitdefender protection? . . . . . . . .

11. MyBitdefender 55

11.1. How do I log in into MyBitdefender using another online accour
11.2. How do I change the e-mail address used for MyBitdefender account?
11.3. How do I reset the password for MyBitdefender account? . . . .

12. Scanning with Bitdefender . . . . . . . . . . . .

12.1.How do I scan a le or a folder? 58
12.2. How do I scan my system? 58
12.3. How do I create a custom scan task? . . . . . . . . . . .
12.4. How do I exclude a folder from being scanned? . . . . .
12.5. What to do when Bitdefender detected a clean le as infected?
12.6. How do I check what viruses Bitdefender detected? . . . . .

13. Parental Control 62

13.1. How do I protect my children from online threats? . . . . .
13.2. How do I restrict the Internet access for my child? . . . .
13.3. How do I block my child's access to a website? . . . . .
13.4. How do I prevent my child from playing a game? . . . .
13.5. How do I create Windows user accounts? . . . . . . . . .
13.6. How to remove a child prole 66

14. Privacy protection 67

14.1. How do I make sure my online transaction is secure? . . .
14.2. How do I protect my personal information? . . . . . . . . .
14.3. How do I remove a le permanently with Bitdefender? . . . .

15. TuneUp 69

15.1. How do I improve my system performance? . . . . . . . .
15.1.1. Defragment your hard disk . . . . . . . . . . . . . . .
15.1.2. Optimize your system performance with a single click . . .
15.1.3. Scan your system periodically . . . . . . . . . . . . .
15.2. How can I improve my system startup time? . . . . . . .

16. Useful Information 72

16.1. How do I test my antivirus solution? . . . . . . . . . . . . .
16.2. How do I remove Bitdefender? 72
16.3. How do I automatically shut down the computer after the scan is ov
16.4. How do I congure Bitdefender to use a proxy Internet connection? .
16.5. Am I using a 32 bit or a 64 bit version of Windows? . . . .
16.6. How do I display hidden objects in Windows?
16.7. How do I remove other security solutions?
16.8. How do I restart in Safe Mode? 78

Managing your security 79

17. Antivirus protection 80

17.1. On-access scanning (real-time protection)
17.1.1. Turning on or off real-time protection
17.1.2. Adjusting the real-time protection level
17.1.3. Conguring the real time protection settings
17.1.4. Restoring the default settings
17.2. On-demand scanning 86
17.2.1. Scanning a le or folder for malware . . . . . . . . . . . . .
17.2.2. Running a Quick Scan 87
17.2.3. Running a System Scan
17.2.4. Conguring a custom scan
17.2.5. Antivirus Scan Wizard 91
17.2.6. Checking scan logs 94

17.3. Automatic scan of removable media . . . . . . . . . . . .

17.3.1. How does it work? 95

17.3.2.Managing removable media scan . . . . . . . . . . . .

17.4. Conguring scan exclusions 96

17.4.1. Excluding les or folders from scanning . . . . . . . . . . . .
17.4.2. Excluding le extensions from scanning . . . . . . . . . . . . .
17.4.3.Managing scan exclusions....

17.5.Managing quarantined les 99

17.6. Active Virus Control 100

17.6.1. Checking detected applications . . . . . . . . . . . . . . .
17.6.2. Turning on or off Active Virus Control . . . . . . . . . . . .
17.6.3. Adjusting the Active Virus Control protection . . . . . . . . . .
17.6.4.Managing excluded processes

18. Antispam 103

18.1. Antispam insights 104

18.1.1.Antispam Iters 104

18.1.2. Antispam operation . . . . . . . . . . . . . . . . . . . . .

18.1.3. Supported e-mail clients and protocols . . . . . . . . . . . .

18.2. Turning on or off antispam protection . . . . . . . . . . .

18.3. Using the antispam toolbar in your mail client window . . . . . .

18.3.1. Indicating detection errors . . . . . . . . . . . . . . . . .
18.3.2. Indicating undetected spam messages . . . . . . . . . . . . .
18.3.3. Conguring toolbar settings . . . . . . . . . . . . . . . . .

18.4. Conguring the Friends List 108

18.5. Conguring the Spammers List . . . . . . . . . . . . . . . . . .
18.6. Conguring the local antispam Iters . . . . . . . . . . . . . . . .
18.7. Conguring the cloud settings 111

19. Web protection 112

19.1. Bitdefender alerts in the browser 113

20. Data protection ..... 114

20.1. About data protection 114

20.2. Conguring data protection 114

20.2.1. Creating data protection rules . . . . . . . . . . . . . . .

20.3.Managing rules 116

20.4. Deleting les permanently 116

21. Vulnerability 118

21.1. Scanning your system for vulnerabilities . . . . . . . . . . . .
21.2. Using automatic vulnerability monitoring . . . . . . . . . . . . .

22. Firewall 122

22.1. Turning on or off rewall protection . . . . . . . . . . . . . .
22.2.Managing rewall rules 123
22.2.1. General rules 123
22.2.2. Application rules 124
22.3.Managing connection settings
22.4. Conguring advanced settings
22.5. Conguring alert intensity 129

23. Intrusion Detection ..... 131

24. Safepay security for online transactions

24.1. Using Bitdefender Safepay™ 133
24.2. Conguring settings 134
24.3.Managing bookmarks 135
24.4. Hotspot protection for unsecured networks . . . . . . . . . . . .

25. Wallet protection for your credentials

25.1. Conguring the Wallet 138
25.2. Turning on or off the Wallet protection . . . . . . . . . . . . .
25.3.Managing the Wallet settings 140

26. Parental Control 143

26.1. Accessing Parental Control dashboard . . . . . . . . . . . . . .
26.2. Adding your child's prole 144
26.2.1. Installing Parental Control on the Android device . . . . . . .
26.2.2. Monitoring the child's activity 146
26.2.3. Conguring the General Settings . . . . . . . . . . . . . . .

26.3. Conguring Parental Control 147
26.3.1. Web Control 148
26.3.2. Applications Control 150
26.3.3. Facebook protection 151
26.3.4. Instant Messaging control . . . . . . . . . . . . . . . . .
26.3.5.Location 152

26.3.6. Text messages control . . . . . . . . . . . . . . . . . . .
26.3.7. Phone numbers control . . . . . . . . . . . . . . . . . .

1. USB Immunizer 155

2. Managing your computers remotely

28.1. Accessing MyBitdefender 156
28.2. Running tasks on the computers . . . . . . . . . . . . . .

System optimization 158

1. TuneUp 159

29.1. Optimizing your system speed with a single click . . . . . .
29.2. Optimizing your PC's boot time 160
29.3. Cleaning up your PC 161
29.4. Defragmenting hard disk volumes . . . . . . . . . . . . . .
29.5. Cleaning Windows registry 163
29.6. Recovering cleaned registry 165
29.7. Finding duplicate les ..... 165

1. Proles 167

30.1. Work Prole 168
30.2. Movie Prole 169
30.3. Game Prole 170
30.4. Real-Time Optimization 171

Troubleshooting 172

1. Solving common issues

31.1. My system appears to be slow . . . . . . . . . . . . . . . . .
31.2. Scan doesn't start 175
31.3. I can no longer use an application . . . . . . . . . . . . . .
31.4. What to do when Bitdefender blocks a safe website or online applicat
31.5. I cannot connect to the Internet 179
31.6. I cannot access a device on my network . . . . . . . . .
31.7. My Internet is slow 182
31.8. How to update Bitdefender on a slow Internet connection . . . . .
31.9. My computer is not connected to the Internet. How do I update
Bitdefender? 184
31.10. Bitdefender services are not responding . . . . . . . . . . . . .
31.11. Antispam Iter does not work properly . . . . . . . . . . . . . .

31.11.1. Legitimate messages are marked as [spam] . . . . . . . . . .
31.11.2. Many spam messages are not detected . . . . . . . . . . .
31.11.3. Antispam Iter does not detect any spam message . . . . .

31.12. The Autoll feature in my Wallet doesn't work . . . . . . . . . .
31.13. Bitdefender removal failed 190
31.14. My system doesn't boot up after installing Bitdefender . . . . . .

1. Removing malware from your system

32.1. Bitdefender Rescue Mode 195
32.2. What to do when Bitdefender nds viruses on your computer?

Bitdefender Internet Security 2015

32.3. How do I clean a virus in an archive?
32.4. How do I clean a virus in an e-mail archive? . . . . . . . . .
32.5. What to do if I suspect a le as being dangerous? . . . . . .
32.6. What are the password-protected les in the scan log? . . . . . .
32.7. What are the skipped items in the scan log? . . . . . . . . .
32.8. What are the over-compressed les in the scan log? . . . . . . .
32.9. Why did Bitdefender automatically delete an infected le? . . . . .

Contact us 203

1. Asking for help 204
2. Online resources 206

34.1. Bitdefender Support Center 206

34.2. Bitdefender Support Forum 206

34.3. HOTforSecurity Portal 207

1. Contact information 208

35.1. Web addresses 208
35.2. Local distributors 208
35.3. Bitdefender ofces 209

Glossary 211

INSTALLATION

1. PREPARING FOR INSTALLATION

Before you install Bitdefender Internet Security 2015, complete these preparations to ensure the installation will go smoothly:

- Make sure that the computer where you plan to install Bitdefence the minimum system requirements. If the computer does not make minimum system requirements, Bitdefender will not be installed or installed, it will not work properly and it will cause system sk instability. For a complete list of system requirements, please re "System requirements" (p. 3).

- Log on to the computer using an Administrator account.

- Remove any other similar software from the computer. Running security programs simultaneously may affect their operation and major problems with the system. Windows Defender will be disable the installation.

- Disable or remove any rewall program that may be running on computer. Running two firewall programs simultaneously may affect operation and cause major problems with the system. Windows will be disabled during the installation.

- It is recommended that your computer be connected to the Internet the installation, even when installing from a CD/DVD. If newer the application les included in the installation package are avail Bitdefender can download and install them.

2. SYSTEM REQUIREMENTS

You may install Bitdefender Internet Security 2015 only on compute the following operating systems:

●Windows 7 with Service Pack 1
- Windows 8
- Windows 8.1
- Windows 10

Before installation, make sure that your computer meets the minimum requirements.

Note

To nd out the Windows operating system your computer is running hardware information, follow these steps:

• In Windows 7, right-click My Computer on the desktop and then select Properties from the menu.
• In Windows 8 and Windows 8.1, from the Windows Start screen, locate Computer (for example, you can start typing "Computer" directly in screen) and then right-click its icon. Select Properties in the bott Look in the System area to nd information about your system t
• In Windows 10, type "System" in the search box from the taskbar and click its icon. Look in the System area to nd information about your type.

2.1. Minimum system requirements

• 1 GB available free hard disk space (at least 800 MB on the
  •1.6 GHz processor
  •1 GB of memory (RAM)

2.2. Recommended system requirements

• 2 GB available free hard disk space (at least 800 MB on the
• Intel CORE Duo (2 GHz) or equivalent processor
  •2 GB of memory (RAM)

2.3. Software requirements

To be able to use Bitdefender and all its features, your computer meet the following software requirements:

• Internet Explorer 9 or higher
• Mozilla Firefox 14 or higher
• Chrome 20 or higher
• Skype 6.3 or higher
• Yahoo! Messenger 9 or higher
  • Microsoft Outlook 2007 / 2010 / 2013
• Microsoft Outlook Express and Windows Mail (on 32-bit systems)
• Mozilla Thunderbird 14 or higher
  • .NET Framework 3.5 (automatically installed with Bitdefender if mi

3. INSTALLING YOUR BITDEFENDER PRODUCT

You can install Bitdefender from the installation disc, or using a downloaded on your computer from the Bitdefender website or from authorized websites (for example, the website of a Bitdefender pair online shop).

If your purchase covers more than one computer (for example, you Bitdefender Internet Security 2015 for 3 PCs), repeat the installation and register your product with the license key on every compute

- To install Bitdefender from the installation disc, insert the disc in drive. A welcome screen should be displayed in a few moment the instructions to start installation.

Note

The welcome screen provides an option to copy the installation from the installation disc to a USB storage device. This is used to install Bitdefender on a computer that does not have a disc example, on a netbook). Insert the storage device into the USB then click Copy to USB. Afterwards, go to the computer without insert the storage device into the USB drive and double-click run from the folder where you have saved the installation package.

If the welcome screen does not appear, use Windows Explorer to the disc's root directory and double-click the le autorun.exe.

- To install Bitdefender using the web installer downloaded on you computer, locate the le and double-click it.

Validating the installation

Bitdefender will rst check your system to validate the installation.

If your system does not meet the minimum requirements for inst Bitdefender, you will be informed of the areas that need improve you can proceed.

If an incompatible antivirus program or an older version of Bitdet detected, you will be prompted to remove it from your system. the directions to remove the software from your system, thus av problems occurring later on. You may need to reboot your comp complete the removal of detected antivirus programs.

Bitdefender Internet Security 2015

The Bitdefender Internet Security 2015 installation package is const updated. If you are installing from a CD/DVD, Bitdefender can do newest versions of the les during the installation. Click Yes when in order to allow Bitdefender to download the files, ensuring you the very latest version of the software.

Note

Downloading the installation les can take a long time, especially on Internet connections.

Once the installation is validated, the setup wizard will appear. F steps to install Bitdefender Internet Security 2015.

Step 1 - Welcome

The welcome screen lets you choose what type of installation you perform.

For a completely hassle-free installation experience, just click the button. Bitdefender will be installed in the default location with c settings and you will skip directly to Step 3 of the wizard.

If you wish to congregate the installation settings, click Custom.

Two additional tasks can be performed during this step:

- Please read the End User License Agreement before proceeding to installation. The License Agreement contains the terms and conditions under which you may use Bitdefender Internet Security 2015.

If you do not agree to these terms, close the window. The in process will be abandoned and you will exit setup.

- Enable sending Anonymous Usage Reports. By enabling this option, reports containing information about how you use the product are sent Bitdefender servers. This information is essential for improving the and can help us provide a better experience in the future. Please these reports contain no confidential data, such as your name of address, and that they will not be used for commercial purposes

Step 2 - Customize installation settings

Note

This step appears only if you have chosen to customize the insta the previous step.

The following options are available:

Installation Path

By default, Bitdefender Internet Security 2015 will be installed C:\Program Files\Bitdefender\Bitdefender Internet Security 2015. If y want to change the installation path, click Change and select in which you would like Bitdefender to be installed.

Congure Proxy Settings

Bitdefender Internet Security 2015 requires access to the Internet product registration, downloading security and product updates, in detection components, etc. If you use a proxy connection inst direct Internet connection, you must select this option and con the proxy settings.

The settings can be imported from the default browser or yo them manually.

Click Install to conrm your preferences and begin the installation. change your mind, click the corresponding Use default button.

Step 3 - Installation in progress

Wait for the installation to complete. Detailed information about the is displayed.

Critical areas on your system are scanned for viruses, the latest the application les are downloaded and installed, and the Bitdefen services are started. This step can take a couple of minutes.

Step 4 - Installation completed

A summary of the installation is displayed. If any active malware detected and removed during the installation, a system reboot ma required.

You can either close the window, or continue with the initial set software by clicking Get started.

Step 5 - Register your product

Note

This step appears only if you have selected Get Started during the step.

An active Internet connection is required to complete the registrati product.

Proceed according to your situation:

• I purchased the product

In this case, register the product by following these steps:

1. Select I have a license key.
2. Type the license key in the corresponding eld.

Note

You can nd your license key:

• on the CD/DVD label.
• on the license certificate.
• in the online purchase e-mail.

1. Click Register Now.

• I want to try the product for free

In this case, you can use the product for a 30 day period. period, select I don't have a key, I want to try the product

- Click Next.

Step 6 - Congure product behavior

Bitdefender can be congured to automatically identify your working to improve your experience in certain situations. Use the switch or off Proles.

If you work, play games or watch movies, enable Proles. This a modify the product and system settings so as to keep the impa system's performance to a minimum. For more information, please "Proles" (p. 18).

Click Next.

Step 7 - Activate your product

A MyBitdefender account is required in order to use the online your product. For more information, please refer to "MyBitdefender account" (p. 39).

Proceed according to your situation.

I want to create a MyBitdefender account

To successfully create a MyBitdefender account, follow these s

1. Select Create a new account.

A new window will appear.

1. Type the required information in the corresponding elds. Th you provide here will remain condential.

- E-mail - enter your e-mail address.

-User name - enter a user name for your account.

- Password - enter a password for your account. The password be at least 6 characters long.

- Conrm password - retype the password.

Note

Once the account is created, you can use the provided e-mail and password to log in to your account at https://my.bitdefer

1. Click Create.

2. Before being able to use your account, you must complete registration. Check your e-mail and follow the instructions in conrmation e-mail sent by Bitdefender.

I want to log in using my Microsoft, Facebook or Google accou To log in with your Microsoft, Facebook or Google account, f steps:

1. Select the service you want to use. You will be redirected page of that service.

2. Follow the instructions provided by the selected service to account to Bitdefender.

Note

Bitdefender does not get access to any confidential information: the password of the account you use to log in, or the person of your friends and contacts.

I already have a MyBitdefender account

If you have logged in to an account from your product before will detect it and prompt you to enter the password to log account.

If you already have an active account, but Bitdefender does it, or you simply want to log in with a different account, either address and password and click Login to MyBitdefender.

Postpone for later

If you want to leave this task for another time, click Ask n Remember that you must log in to an account to use the of the product.

GETTING STARTED

4. THE BASICS

Once you have installed Bitdefender Internet Security 2015, your c is protected against all kinds of malware (such as viruses, spywa trojans) and Internet threats (such as hackers, phishing and spam

The application uses the Photon technology to enhance the speed performance of the anti-malware scanning process. It works by least usage patterns of your system applications to know what and with thus minimizing the impact on system performance.

You can engage the Autopilot to enjoy completely silent security are not required to congregate any settings. However, you may want advantage of the Bitdefender settings to ne-tune and improve your protection.

While you work, play games or watch movies, Bitdefender can of continuous user experience by postponing maintenance tasks, elimin interruptions and adjusting system visual effects. You can benefit these by activating and conguring Proles.

Bitdefender will make most security-related decisions for you and show pop-up alerts. Details about actions taken and information a program operation are available in the Events window. For more please refer to "Events" (p. 15).

From time to time, you should open Bitdefender and x the exist. You may have to congregate specific Bitdefender components or take preventive actions to protect your computer and your data.

If you have not registered the product, remember to do so until ends. For more information, please refer to "Registering Bitdefender" (p. 37).

To use the online features of Bitdefender Internet Security 2015, to link your computer to a MyBitdefender account. For more info please refer to "MyBitdefender account" (p. 39).

The “How to” (p. 46) section is where you will nd step-by-step on how to perform common tasks. If you experience issues while Bitdefender, check the “Solving common issues” (p. 173) section for possible solutions to the most common problems.

4.1. Opening the Bitdefender window

To access the main interface of Bitdefender Internet Security 2015, the steps below:

•In Windows 7:

1. Click Start and go to All Programs.

2. Click Bitdefender 2015.

3. Click Bitdefender Internet Security 2015 or, quicker, double-clic Bitdefender icon in the system tray.

• In Windows 8 and Windows 8.1:

Locate Bitdefender Internet Security 2015 from the Windows Star (for example, you can start typing "Bitdefender" directly in the S and then click its icon. Alternatively, open the Desktop app and double-click the Bitdefender icon in the system tray.

•In Windows 10:

Type "Bitdefender" in the search box from the taskbar and their icon. Alternatively, double-click the Bitdefender icon in the system

For more information about the Bitdefender window and icon in tray, please refer to "Bitdefender interface" (p. 23).

4.2. Fixing issues

Bitdefender uses an issue tracking system to detect and inform the issues that may affect the security of your computer and data it will monitor only a series of issues that are considered to be. However, you can congregate it as needed, choosing which specific if you want to be noticed about.

Detected issues include important protection settings that are turned and other conditions that can represent a security risk. They are into two categories:

• Critical issues - prevent Bitdefender from protecting you against malware or represent a major security risk.
• Minor (non-critical) issues - can affect your protection in the near future.

The Bitdefender icon in the system tray indicates pending issues its color as follows:

F Critical issues are affecting the security of your system. They immediate attention and must be xed as soon as possible.
Non-critical issues are affecting the security of your system. You check and x them when you have the time.

Also, if you move the mouse cursor over the icon, a pop-up w existence of pending issues.

When you open the Bitdefender window, the Security status area upper toolbar will indicate nature of issues affecting your system.

4.2.1. Fix All Issues wizard

To x detected issues follow the Fix All Issues wizard.

1. To open the wizard, do any of the following:

2. Right-click the Bitdefender icon in the system tray and choose View security issues.

3. Open the Bitdefender window and click anywhere inside the Security status area on the upper toolbar (for example, you can click Issues! link).

4. You can see the issues affecting the security of your computer. All current issues are selected to be xed.

If you do not want to fix a specific issue right away, clear t check box. You will be prompted to specify for how long to the issue. Choose the desired option from the menu and click monitoring the respective issue category, choose Permanently.

The issue status will change to Postpone and no action will x the issue.

1. To x the selected issues, click Fix. Some issues are xed im For others, a wizard helps you x them.

The issues that this wizard helps you x can be grouped into the categories:

• Disabled security settings. Such issues are fixed immediately, by enabling the respective security settings.
• Preventive security tasks you need to perform. When xing such issues, a wizard helps you successfully complete the task.

4.2.2. Conguring status alerts

Bitdefender can inform you when issues are detected in the open following program components:

• Firewall
  •Antispam
  •Antivirus
• Update
• Browser Security

You can congregate the alert system to best serve your security n choosing which specific issues to be informed about. Follow these

1. Open the Bitdefender window.
2. Click the icon at the top of the window and select General from the drop-down menu.
3. In the General Settings window, select the Advanced tab.
4. Click the Congure status alerts link.
5. Click the switches to turn on or off status alerts according preferences.

4.3. Events

Bitdefender keeps a detailed log of events concerning its activity computer. Whenever something relevant to the security of your sy data happens, a new message is added to the Bitdefender Events way to a new e-mail appearing in your Inbox.

Events are a very important tool in monitoring and managing your protection. For instance, you can easily check if the update was performed, if malware was found on your computer etc. Additiona can take further action if needed or change actions taken by Bi

To access the Events log, follow these steps:

1. Open the Bitdefender window.
2. Click the icon at the top of the window and select Events drop-down menu.

Messages are grouped according to the Bitdefender module whose they are related to:

Bitdefender Internet Security 2015

•Antivirus
- Firewall
• Intrusion Detection
Web Protection
•Antispam
TuneUp
• Vulnerability
- Update

Every time an event occurs, a blue dot can be noticed on the top of the window.

A list of events is available for each category. To nd out inform a particular event in the list, click the icon and select Events if drop-down menu. Event details are displayed in the lower part of Each event comes with the following information: a short descript action Bitdefender took on it when it happened, and the date an it occurred. Options may be provided to take further action if no

You can Iter events by their importance and in the order they There are three types of events Itered by their importance, each indicated by a specific icon:

■ Information events indicate successful operations.
■ Warning events indicate non-critical issues. You should check and when you have the time.
■ Critical events indicate critical issues. You should check them im

To view the events that occurred in a period of time, select them from the corresponding eld.

To help you easily manage logged events, each section of the E provides options to delete or mark as read all events in that s

4.4. Autopilot

For all the users who want nothing more from their security so be protected without being bothered, Bitdefender Internet Security 2 been designed with a built-in Autopilot mode.

While on Autopilot, Bitdefender applies an optimal security congura and takes all security-related decisions for you. This means you pop-ups, no alerts and you will not have to configure any setting

In Autopilot mode, Bitdefender automatically xes critical issues, ena and quietly manages:

• Antivirus protection, provided by on-access scanning and continuous scanning.
• Firewall protection.
• Web protection.
  •Automatic updates.

To turn the Autopilot on or off, follow these steps:

1. Open the Bitdefender window.
2. Click the User Mode / Autopilot switch on the upper toolbar. When the switch is on the User Mode position, the Autopilot is off.

As long as the Autopilot is on, the Bitdefender icon in the system to .

Important

While the Autopilot is on, modifying any of the settings it manages in it being turned off.

To see a history of actions performed by Bitdefender while Auto engaged, open the Events window.

4.5. Proles and Battery Mode

Some computer activities, such as online games or video presents require increased system responsiveness, high performance and no interruptions. When your laptop is running on battery power, it is unnecessary operations, which consume additional power, be postpo until the laptop is connected back to A/C power.

To adapt to these particular situations, Bitdefender Internet Security includes two special operation modes:

•Proles
- Battery Mode

4.5.1. Proles

Bitdefender Proles assigns more system resources to the running applications by temporarily modifying protection settings and adjusti system conguration. Consequently, the system impact on your activ minimized.

To adapt to different activities, Bitdefender comes with the following

Work Prole

Optimizes your work efficiency by identifying and adjusting the and system settings.

Movie Prole

Enhances visual effects and eliminates interruptions when watch movies.

Game Prole

Enhances visual effects and eliminates interruptions when playing games.

Turning on or off proles

To turn on or off proles, follow these steps:

1. Open the Bitdefender window.
2. Access the Tools panel.
3. Click the Proles module.
4. In the Proles window, select the Proles Settings tab.
5. Turn on or off proles by clicking the corresponding switch.

Congure Autopilot to monitor proles

For an easy-to-use user experience, you can congregate Autopilot to your working prole. While in this mode, Bitdefender automatically the activity you perform and applies system and product optimization settings.

To allow Autopilot manage proles, follow these steps:

1. Open the Bitdefender window.
2. Access the Tools panel.

3. Click the Proles module.

4. In the Proles window, select the Proles Settings tab.

5. Click the corresponding Let Autopilot manage my proles switch If you do not want to let your Prole be automatically managed, box unchecked and manually choose it from the right-upper corne Bitdefender interface.

For more information on Proles, please refer to "Proles" (p. 167)

4.5.2. Battery Mode

Battery Mode is specially designed for laptop and tablet users. It is to minimize both system and Bitdefender impact on power coil when the battery charge level is lower than you select.

The following product settings are applied when Bitdefender operat Battery Mode:

• Bitdefender Automatic Update is postponed.
• Scheduled scans are postponed.
  ●Security Widget is turned off.

Bitdefender detects when your laptop has switched to battery power based on the battery charge level it automatically enters Battery Likewise, Bitdefender automatically exits Battery Mode when it detects laptop is no longer running on battery.

To turn on or off Battery mode, follow these steps:

1. Open the Bitdefender window.
2. Access the Tools panel.
3. Click the Proles module.
4. In the Proles window, select the Battery Mode tab.
5. Turn on or off automatic Battery Mode by clicking the correct switch.

Drag the corresponding slider along the scale to set when the should start operating in Battery Mode. By default, the mode is when the battery charge level drops below 30%.

Note

The Battery Mode is enabled by default on laptops and tablets.

Conguring Battery Mode

To congregate Battery mode, follow these steps:

1. Open the Bitdefender window.

2. Access the Tools panel.

3. Click the Proles module.

4. In the Proles window, select the Battery Mode tab.

5. Click Congure.

6. Choose the system adjustments to be applied by checking the options:

- Optimize product settings for Battery Mode.

- Postpone background programs and maintenance tasks.

- Postpone Windows Automatic Updates.

- Adjust power plan settings for Battery Mode.

- Disable external devices and network ports.

1. Click Save to save the changes and close the window.

4.6. Password-protecting Bitdefender settings

If you are not the only person with administrative rights using it is recommended that you protect your Bitdefender settings with password.

To congregate password protection for the Bitdefender settings, follow steps:

1. Open the Bitdefender window.

2. Click the icon at the top of the window and select General from the drop-down menu.

3. In the General Settings window, select the General Settings ta

4. Turn on password protection by clicking the switch.

5. Enter the password in the two elds and then click OK. The must be at least 8 characters long.

Once you have set a password, anyone trying to change the Bit settings will rst have to provide the password.

Important

Be sure to remember your password or keep a record of it in a you forget the password, you will have to reinstall the program or Bitdefender for support.

To remove password protection, follow these steps:

1. Open the Bitdefender window.

2. Click the icon at the top of the window and select General from the drop-down menu.

3. In the General Settings window, select the General Settings ta

4. Turn off password protection by clicking the switch. Enter the and then click OK.

Note

To modify the password for your product, click the Change passwc

4.7. Anonymous usage reports

By default, Bitdefender sends reports containing information about use it to Bitdefender servers. This information is essential for im product and can help us offer you a better experience in the f note that these reports will contain no credential data, such as or IP address, and that they will not be used for commercial p In case you want to stop sending Anonymous usage reports, foll steps:

1. Open the Bitdefender window.

2. Click the icon at the top of the window and select General from the drop-down menu.

3. In the General Settings window, select the Advanced tab.

4. Click the switch to turn off Anonymous usage reports.

4.8. Special offers and product notifications

When promotional offers are available, the Bitdefender product is notify you through a pop-up window. This gives you the opportunity from advantageous prices and keep your devices protected for a period of time.

Additionally, product notifications can appear when changes are made user in the product.

To turn on or off special offers and product notifications, follow

1. Open the Bitdefender window.
2. Click the icon at the top of the window and select General from the drop-down menu.
3. In the General Settings window, select the General Settings ta
4. Turn on or off special offers and product notifications by click corresponding switch.

The special offers and product notifications option is enabled by

Note

After disabling special offers and product notifications, Bitdefender will continue to keep you informed about special offers when you use version, when your subscription is due to expire or when you use product version.

5. BITDEFENDER INTERFACE

Bitdefender Internet Security 2015 meets the needs of computer b and very technical people alike. Its graphical user interface is de suit each and every category of users.

To see the status of the product and perform essential tasks, the system tray icon is available at any time.

The main window gives you access to important product informat program modules, and lets you perform common tasks. From the window you can access the Panels area for detailed congruration advanced administrative tasks, and manage the product's behavior Autopilot and Proles.

If you want to keep a constant eye on essential security inform have quick access to key settings, add the Security Widget to y

5.1. System tray icon

To manage the entire product more quickly, you can use the Bi icon in the system tray.

Note

The Bitdefender icon may not be visible at all times. To make the permanently, follow these steps:

• In Windows 7, Windows 8 and Windows 8.1:

1. Click the arrow in the lower-right corner of the screen.
2. Click Customize... to open the Notification Area Icons window.
3. Select the option Show icons and notifications for the Bitdefender Agent icon.

•In Windows 10:

1. Right-click the taskbar and select Properties.
2. Click Customize in the Taskbar window.
3. Click the Select which icons appear on the taskbar link in the Notifications & actions window.
4. Enable the switch next to Bitdefender Agent.

If you double-click this icon, Bitdefender will open. Also, by right-icon, a contextual menu will allow you to quickly manage the B product.

●Show - opens the main window of Bitde
- About - opens a window where you can information about Bitdefender and where for help in case something unexpected

- View security issues - helps you remove security vulnerabilities. If the option is unavailable, there are no issues to be detailed information, please refer to "Fixi issues" (p. 13).

Tray Icon

- Hide / Show Security Widget - enables / disables Security Widget.

- Update Now - starts an immediate update. You can follow the update status in the Update panel of the main Bitdefender window.

- Show Security Report - opens a window where you can see a weekly status and recommendations for your system. You can follow the recommendations to improve your system security.

The Bitdefender system tray icon informs you when issues affect computer or how the product operates, by displaying a special sy follows:

F Critical issues are affecting the security of your system. They immediate attention and must be xed as soon as possible.
F. Non-critical issues are affecting the security of your system. Yo check and x them when you have the time.
Bitdefender Autopilot is engaged.

If Bitdefender is not working, the system tray icon appears on a background: B. This usually happens when the license key expires. Also occur when the Bitdefender services are not responding or errors affect the normal operation of Bitdefender.

5.2. Main window

The main Bitdefender window allows you to perform common tasks x security issues, view information about product operation and co-product settings. Everything is just a few clicks away.

The window is organized in two main areas:

Upper toolbar

This is where you can check your computer's security status, the Bitdefender behavior in special cases and access important

Panels area

This is where you can manage the main Bitdefender modules different tasks to keep your system protected and running at speed.

The icon at the top of the window lets you manage your acco access the online features of your product from the account das Here you can also access the Events, the weekly Security Report and the Help & Support page.

DescriptionLink

Number of days left	The time remaining before your current license ex is displayed. Click the link to open a window w can see more information about your license key register your product with a new license key.
Buy Now	Helps you purchase a license key for your Bitdef Internet Security 2015 product.

5.2.1. Upper toolbar

The upper toolbar contains the following elements:

- Security Status Area on the left side of the toolbar, informs you if there are any issues affecting your computer's security and helps you. The color of the security status area changes depending on the issues and different messages are displayed:

- The area is colored green. There are no issues to x. Your computer and data are protected.

• The area is colored yellow. Non-critical issues are affecting the security of your system. You should check and x them when you have
• The area is colored red. Critical issues are affecting the security of your system. You should address these issues immediately.

By clicking anywhere inside the security status area, you can a wizard that will help you easily remove any threats from your. For detailed information, please refer to "Fixing issues" (p. 13).

- Autopilot allows you to engage the Autopilot and enjoy completely silent security. For detailed information, please refer to "Autopilot" (p. 16).

- Proles allows you to work, play games or watch movies by saving time conguring the system to postpone maintenance tasks. For detailed information, please refer to “Proles” (p. 167).

5.2.2. Panels area

The panels area is divided into two parts, one on the left side where you can access and manage the Bitdefender modules, and right side of the window where you can launch important tasks buttons.

The panels available in this area are:

• Protection
• Privacy
  -Tools
• Action buttons

Protection

In this panel you can congregate your security level, manage friends spammers, view and edit the network connection settings, and set system vulnerabilities to be xed.

The modules you can manage in the Protection panel are:

Antivirus

Antivirus protection is the foundation of your security. Bitdefence protects you in real-time and on-demand against all sorts of such as viruses, trojans, spyware, adware, etc.

From the Antivirus module you can easily access the following tasks:

Bitdefender Internet Security 2015

• Quick Scan
• System Scan
• Manage Scans
• Rescue Mode

For more information about scan tasks and how to congregate protection, please refer to "Antivirus protection" (p. 80).

Firewall

The rewall protects you while you are connected to networks Internet by Itering all connection attempts.

For more information about rewall conguration, please refer to "Firewall" (p. 122).

Intrusion Detection

Intrusion Detection analyzes system and network activities for the behavior and possible attacks.

For more information about how to congregate Intrusion Detection protect your system and network activity, please refer to "Intrus Detection" (p. 131).

Web protection

Web protection helps you to stay protected against phishing a fraud attempts and private data leaks, while surng on the Int For more information about how to configure Bitdefender to pr web activity, please refer to "Web protection" (p. 112).

Antispam

The Bitdefender antispam module ensures your Inbox stays free unwanted e-mails by Itering POP3 mail trafc.

For more information about the antispam protection, please refer "Antispam" (p. 103).

Vulnerability

The Vulnerability module helps you to keep up to date the system and the applications you regularly use.

Click Vulnerability Scan under the Vulnerability module to start i critical Windows updates, applications updates and weak password belonging to Windows accounts.

For more information on configuring vulnerability protection, pleas to “Vulnerability” (p. 118).

Privacy

In the Privacy panel you can encrypt your private data, protect transactions, keep secure your browsing experience, and protect your by viewing and restricting their online activity.

The modules you can manage in the Privacy panel are:

Data protection

The Data protection module prevents sensitive data leaks when online and lets you delete les permanently.

Click File Shredder under the Data Protection module to start that will allow you to completely eliminate les from your syst

For more information on conging Data protection, please refer "Data protection" (p. 114).

Wallet

Wallet is the password manager that helps you keep track of passwords, protects your privacy and provides a secure browsing experience.

From the Wallet module you can select the following tasks:

• Open Wallet - opens the existing Wallet database.
• Export Wallet - allows you to save the existing database to a location on your system.
• Create new Wallet - starts a wizard that will allow you to create a new Wallet database.

For more information about conging Wallet, please refer to “protection for your credentials” (p. 137).

Parental Control

Bitdefender Parental Control allows you to monitor what your doing on the computer. In case of inappropriate content you to restrict his access to the Internet or to specific applications

Click Congure under the Parental Control module to start conq your children's Windows accounts and monitor their activity wh you are.

For more information about conging Parental Control, please to "Parental Control" (p. 143).

Safepay

The Bitdefender Safepay™ browser helps you to keep your online e-shopping and any other type of online transaction private an

Click Open Safepay under the Safepay module to start making transactions in a secure environment.

For more information about Bitdefender Safepay™, please refer "Safepay security for online transactions" (p. 132).

Tools

In the Tools panel you can congregate your working role, improve system's speed, back up important ones and stay protected while your Facebook account.

The modules you can manage in the Tools panel are:

TuneUp

Bitdefender Internet Security 2015 offers not just security, it a you keep your computer's performance in shape.

In the TuneUp module you can access a number of useful

• OneClick Optimizer
• Startup Optimizer
• PC Clean-Up
• Disk Defragmenter
• Registry Cleaner
• Registry Recovery
• Duplicate Finder

For more information about the performance optimization tools, refer to “TuneUp” (p. 159).

Proles

Bitdefender Profiles helps you to have a simplified user experience working, watching a movie or playing a game, by monitoring and system working tools. Click Activate Now on the upper t the Bitdefender interface to start using this feature.

Bitdefender lets you to congregate the following proles:

•Work Prole

• Movie Prole
  •Game Prole

For more information about how you can congregate the proles please refer to “Proles” (p. 167).

Action buttons

The section dedicated to the action buttons lets you perform imp related to the security of your activity. Whenever you need to run update the product, protect your online transactions or optimize your speed, use the following options:

Scan

Run a quick scan to make sure your computer is clean of

Update

Update your Bitdefender to make sure that you have the late signatures.

Safepay

Open Safepay to protect your sensitive data while proceeding transactions.

Optimize

Free disk space, x registry errors and protect your privacy by les that may no longer be useful with a single click on a

5.3. The Bitdefender modules

The Bitdefender product comes with a number of useful modules you stay protected while you work, surf the web or want to m payments, improve the speed of your system and many others. you want to have access to modules or to start conguring your click the Protection, Privacy and Tools panels from the Bitdefender interface.

The following list briefly describes each module.

Antivirus

Allows you to congregate your protection against malware, set so exclusions and manage quarantined les.

Antispam

Allows you to keep your Inbox SPAM-free and to congregate the settings in detail.

Web protection

Allows you to know if the information of the web pages you is safe.

Vulnerability

Allows you to detect and x vulnerabilities of your system.

Data protection

Allows you to prevent data leaks and protect your privacy with online.

Firewall

Allows you to congregate general rewall settings and manage rule

Intrusion Detection

Allows you to monitor and analyze the system and network for unusual behavior and possible attacks.

Wallet

Allows you to access your credentials with one master password

Proles

Allows you to set up your working prole for an easy going usability.

Parental Control

Allows you to protect your children against inappropriate content using your customized computer access rules.

TuneUp

Allows you to monitor your computer's performance and keep resource consumption.

5.4. Security Widget

Security Widget is the quick and easy way to monitor and control Internet Security 2015. Adding this small and unintrusive widget to desktop lets you see critical information and perform key tasks a

- open the main window of Bitdefender.

• monitor scanning activity in real-time.

•monitor the security status of your system and x any existing

•view when an update is in progress.

Bitdefender Internet Security 2015

• view notifications and get access to the latest events reported by Bitdefender.
- scan les or folders by dragging and dropping one or multiple in the widget.

Security Widget

The overall security status of your computer is displayed at the widget. The status is indicated by the color and shape of the displayed in this area.

Critical issues are affecting the security of your system.

They require your immediate attention and must be fixed as soon. Click the status icon to begin xing the reported issues.

Non-critical issues are affecting the security of your system. Y k and x them when you have the time. Click the status is the reported issues.

Your system is protected.

When an on-demand scan task is in progress, this animated ayed.

When issues are reported, click the status icon to launch the Fire wizard.

The lower side of the widget displays the unread events counter of outstanding events reported by Bitdefender, if any). Click the event for example for one unread event, to open the Events window. Information, please refer to "Events" (p. 15).

5.4.1. Scanning les and folders

You can use the Security Widget to quickly scan les and folders or folder you want to be scanned and drop it over the Sec

The Antivirus Scan wizard will appear and guide you through the process. The scanning options are pre-congured for the best detected results and can not be changed. If infected les are detected, Bit will try to disinfect them (remove the malware code). If disinfect Antivirus Scan wizard will allow you to specify other actions to infected les.

5.4.2. Hide / show Security Widget

When you no longer want to see the ⚙widget, click .

To restore Security Widget, use one of the following methods:

- From system tray:

1. Right-click the Bitdefender icon in the system tray icon.

2. Click Show Security Widget in the contextual menu that app

•From the Bitdefender interface:

1. Open the Bitdefender window.

2. Click the icon at the top of the window and select Genera from the drop-down menu.

3. In the General Settings window, select the General Settings

4. Turn on Display Security Widget by clicking the corresponding

5.5. Security Report

The Security Report provides a weekly status for your product and tips to improve the system protection. These tips are important for the overall protection and you can easily see the actions you can your system.

The report is generated once a week and it summarizes the rel information on your product activity so you can easily understand occurred during this period of time.

The information offered by the Security Report is divided into two

- Protection area - view information related to your system protection.

- Files Scanned

Bitdefender Internet Security 2015

Allows you to see the les scanned by Bitdefender for the w can view details, such as the number of scanned les and tl of les cleaned by Bitdefender.

For more information on the Antivirus protection, please refer to "Antivirus protection" (p. 80).

- Webpages Scanned

Allows you to check the number of web pages scanned and Bitdefender. To protect you from disclosing personal information browsing, Bitdefender secures your web trafc.

For more information on Web protection, please refer to "Web protection" (p. 112).

•Vulnerabilities

Allows you to easily identify and x system vulnerabilities in make your computer more secure against malware and hackers

For more information on the Vulnerability scan, please refer to "Vulnerability" (p. 118).

- Events Timeline

Allows you to have an overall image of all scanning processes: xed by Bitdefender throughout the week. The events are separated days.

For more information on a detailed log of events concerning on your computer, see Events.

- Optimization area - view information related to the space cleared, optimized applications and how much computer battery you had saved usi Mode.

- Space cleared

Allows you to view how much space has been cleared during optimization process. Bitdefender uses TuneUp to help improve system speed.

For more information on TuneUp, please refer to "TuneUp" (p.

- Battery saved

Allows you to see how much battery you have saved while ran in Battery Mode.

For more information on Battery Mode, please refer to "Batter" (p. 19).

- Apps optimized

Allows you to see the number of the applications you have the Proles.

For more information on Proles, please refer to "Proles" (p. 1)

5.5.1. Checking the Security Report

The Security Report uses an issue tracking system to detect and about the issues that may affect the security of your computer. Detected issues include important protection settings that are turned and other conditions that can represent a security risk. Using the can congregate specific Bitdefender components or take preventive activities to protect your computer and your private data.

To check the Security Report, follow these steps:

1. Access the report:

2. Open the Bitdefender window, click the icon at the top of the window and then select Security Report from the drop-down menu.

3. Right-click the Bitdefender icon in the system tray and select Show Security Report.
4. Once a report is complete you will receive a pop-up noticatio Show to access the security report.

A web page will open on your web browser where you can generated report.

1. Take a look at the top of the window to see the overall s
2. Check our recommendations at the bottom of the page.

The color of the security status area changes depending on the issues and different messages are displayed:

• The area is colored green. There are no issues to x. Your computer and data are protected.
• The area is colored yellow. Non-critical issues are affecting the security of your system. You should check and x them when you have

- The area is colored red. Critical issues are affecting the security of your system. You should address these issues immediately.

5.5.2. Turning on or off the Security Report notica

To turn on or off the Security Report notification, follow these st

1. Open the Bitdefender window.

2. Click the icon at the top of the window and select General from the drop-down menu.

3. In the General Settings window, select the General Settings ta

4. Click the corresponding switch to turn on or off the Security notification.

The Security Report notification is enabled by default.

6. REGISTERING BITDEFENDER

In order to be protected by Bitdefender, you must register your a license key. The license key species how long you may use As soon as the license key expires, Bitdefender stops performing i and protecting your computer.

You should purchase a license key or renew your license a few the current license key expires. For more information, please refer to "Buying or renewing license keys" (p. 38). If you are using a trial version of Bitdefender, you must register the product with a license key if you want t using it after the trial period ends.

6.1. Entering your license key

If you selected to evaluate the product during the installation, yo it for a 30-day trial period. To continue using Bitdefender after t expires, you must register the product with a license key.

A link that indicates the number of days left on your license a bottom of the Bitdefender window. Click this link to open the re window.

You can see the Bitdefender registration status, the current license how many days are left until the license expires.

To register Bitdefender Internet Security 2015:

1. Type the license key in the corresponding eld.

Note

You can nd your license key:

• on the CD label.
• on the license certificate.
• in the online purchase e-mail.

If you do not have a Bitdefender license key, click the link price

window to open a web page from where you can purchase one

2. Click Register Now.

Even after you purchase a license key, until the in-product regist the key is completed, Bitdefender Internet Security 2015 will continue appear as a trial version.

6.2. Buying or renewing license keys

If the trial period is going to end soon, you must purchase a register your product. Similarly, if your current license key is goir soon, you must renew your license.

Bitdefender will alert you when the expiration date of your current approaching. Follow the instructions in the alert to purchase a n

You can visit a web page from where a license key can be p time, by following these steps:

1. Open the Bitdefender window.
2. Click the link that indicates the number of days left on your at the bottom of the Bitdefender window, to open the product window.
3. Click Don't have a license key? Buy one now!
4. A web page will open on your web browser where you can Bitdefender license key.

7. MYBITDEFENDER ACCOUNT

The online features of your product and additional Bitdefender ser available exclusively through MyBitdefender. You must link your cor to MyBitdefender by logging in to an account from Bitdefender In Security 2015 in order to do any of the following:

●Recover your license key, should you ever lose it.
- Congure Parental Control settings for your children's Windows accounts and monitor their activity wherever you are.
- Manage Bitdefender Internet Security 2015 remotely.

Multiple Bitdefender security solutions for PCs as well as other p integrate with MyBitdefender. You can manage the security of all linked to your account from a single centralized dashboard.

Your MyBitdefender account can be accessed from any device co to the Internet at https://my.bitdefender.com.

You can also access and manage your account directly from you

1. Open the Bitdefender window.

2. Click the icon at the top of the window and select MyBitdef the drop-down menu.

7.1. Linking your computer to MyBitdefender

To link your computer to a MyBitdefender account, you must log account from Bitdefender Internet Security 2015. Until you link your to MyBitdefender, you will be prompted to log in to MyBitdefender you want to use a feature that requires an account.

To open the MyBitdefender window from which you can create an account, follow these steps:

1. Open the Bitdefender window.

2. Click the icon at the top of the window and select Account the drop-down menu.

If you have already logged in to an account, the account you in is displayed. Click Login with another account to change the linked to the computer.

If you have already logged in to an account, the account you to is displayed. Click Go to MyBitdefender to go to your dashboard the account linked to the computer, click Login with another account. If you have not logged in to an account, proceed according to

I want to create a MyBitdefender account

To successfully create a MyBitdefender account, follow these steps

1. Select Create a new account.

A new window will appear.

1. Type the required information in the corresponding elds. The c provide here will remain condential.

- Email - enter your e-mail address.

-User name - enter a user name for your account.

- Password - enter a password for your account. The password must be at least 6 characters long.

- Conrm password - retype the password.

1. Click Create.

2. Before being able to use your account, you must complete the Check your e-mail and follow the instructions in the conrmation sent by Bitdefender.

I want to log in using my Microsoft, Facebook or account

To log in with your Microsoft, Facebook or Google account, follow steps:

1. Click the icon of the service you want to use to log in. Yc to the login page of that service.

2. Follow the instructions provided by the selected service to link account to Bitdefender.

Note

Bitdefender does not get access to any credential information such password of the account you use to log in, or the personal info friends and contacts.

I already have a MyBitdefender account

If you already have an account but you have not logged in to these steps to log in:

1. Type the e-mail address and the password of your account in corresponding elds.

Note

If you have forgotten your password, click Forgot password and instructions to retrieve it.

2. Click Login to MyBitdefender.

Once the computer is linked to an account, you can use the p address and password to log in at https://my.bitdefender.com.

You can also access your account directly from Bitdefender Internet 2015 by clicking the icon at the top of the window and select MyBitdefender from the drop-down menu.

8. KEEPING BITDEFENDER UP-TO-DATE

New malware is found and identified every day. This is why it is to keep Bitdefender up to date with the latest malware signature

If you are connected to the Internet through broadband or DSL, takes care of this itself. By default, it checks for updates when your computer and every hour after that. If an update is detected automatically downloaded and installed on your computer.

The update process is performed on the fly, meaning that the I updated are replaced progressively. In this way, the update process affect product operation and, at the same time, any vulnerability excluded.

Important

To be protected against the latest threats keep Automatic Update

In some particular situations, your intervention is required in order your Bitdefender protection up-to-date:

- If your computer connects to the Internet through a proxy serve configure the proxy settings as described in "How do I configure Bitdefender to use a proxy Internet connection?" (p. 74).

- If you do not have Internet connection, you can update Bitdefer manually as described in "My computer is not connected to the Internet. How do I update Bitdefender?" (p. 184). The manual update le is released once a week.

- Errors may occur while downloading updates on a slow Internet (To nd out how to overcome such errors, please refer to "How to update Bitdefender on a slow Internet connection" (p. 183).

- If you are connected to the Internet through a dial-up connectic is recommended to regularly update Bitdefender by user request. information, please refer to "Performing an update" (p. 43).

8.1. Checking if Bitdefender is up-to-date

To check if your Bitdefender protection is up-to-date, follow these 1. Open the Bitdefender window.

1. On the Security Status Area, on the left side of the toolbar, time of the last update.

For detailed information about the latest updates, check the update

1. In the main window, click the icon at the top of the window. Events from the drop-down menu.

2. In the Events window, select Update from the corresponding drop-down menu.

You can nd out when updates were initiated and information about (whether they were successful or not, if they require a restart to the installation). If required, restart the system at your earliest co

8.2. Performing an update

In order to perform updates, an Internet connection is required.

To start an update, do any of the following:

- Open the Bitdefender window and click the Update action button on the right side of the window.

- Right-click the Bitdefender B icon in the system tray and select Update now.

The Update module will connect to the Bitdefender update server check for updates. If an update is detected, you will be asked or the update will be performed automatically, depending on the settings.

Important

It may be necessary to restart the computer when you have com update. We recommend doing it as soon as possible.

8.3. Turning on or off automatic update

To turn on or off automatic update, follow these steps:

1. Open the Bitdefender window.

2. Click the icon at the top of the window and select General from the drop-down menu.

3. In the General Settings window, select the Update tab.

4. Click the switch to turn on or off the automatic update.

5. A warning window will appear. You must conrm your choice from the menu how long you want the automatic update to I. You can disable the automatic update for 5, 15 or 30 minute permanently or until the system restart.

Warning

This is a critical security issue. We recommend you to disable au update for as little time as possible. If Bitdefender is not updated will not be able to protect you against the latest threats.

8.4. Adjusting update settings

The updates can be performed from the local network, over the directly or through a proxy server. By default, Bitdefender will change updates every hour, over the Internet, and install the available update alerting you.

The default update settings are suited for most users and you do need to change them.

To adjust the update settings, follow these steps:

1. Open the Bitdefender window.

2. Click the icon at the top of the window and select General from the drop-down menu.

3. In the General Settings window, select the Update tab and adjust the settings according to your preferences.

Update location

Bitdefender is congured to update from the Bitdefender update set the Internet. The update location is a generic Internet address that automatically redirected to the closest Bitdefender update server in region.

Do not change the update location unless advised by a Bitdefence representative or by your network administrator (if you are connected ofce network).

You can switch back to the generic Internet update location by Default.

Update processing rules

You can choose between three ways to download and install up

• Silent update - Bitdefender automatically downloads and implements the update.
• Prompt before downloading - every time an update is available, you will be prompted before downloading it.
• Prompt before installing - every time an update was downloaded, you will be prompted before installing it.

Some updates require a restart to complete the installation. By c update requires a restart, Bitdefender will keep working with the until the user voluntarily restarts the computer. This is to preven Bitdefender update process from interfering with the user's work.

If you want to be prompted when an update requires a restart, Postpone reboot option by clicking the corresponding switch.

HOW TO

9. INSTALLATION

9.1. How do I install Bitdefender on a second computer?

If you have purchased a license key for more than one computer use the same license key to register a second PC.

To install Bitdefender correctly on a second computer, follow thes

1. Install Bitdefender from the CD/ DVD or using the installer pr online purchase e-mail and follow the same installation steps.

At the beginning of the installation you will be prompted to c latest installation les available.

1. When the registration window appears, enter the license key a Register Now.

2. At the next step, you have the option to log in to your M account or create a new MyBitdefender account.

You can also choose to create a MyBitdefender account later

1. Wait until the installation process is completed and close the

9.2. When should I reinstall Bitdefender?

In some situations, you may need to reinstall your Bitdefender pr Typical situations when you would need to reinstall Bitdefender in following:

• you have reinstalled the operating system.
• you have purchased a new computer.
• you want to change the display language of the Bitdefender int

To reinstall Bitdefender you can use the installation disc you pur download a new version from the Bitdefender website.

During the installation, you will be asked to register the product license key.

If you cannot nd your license key, you can log in to https://my.bitdefender.com to retrieve it. Type the e-mail address an password of your account in the corresponding elds.

For more information about the Bitdefender installation process, please to "Installing your Bitdefender product" (p. 5).

9.3. Where can I download my Bitdefender pro from?

You can download Bitdefender from the installation disc, or using installer downloaded on your computer from the Bitdefender website other authorized websites (for example, the website of a Bitdefender or an online shop).

Note

Before running the kit, it is recommended to remove any antivirus installed on your system. When you use more than one security is the same computer, the system becomes unstable.

To install Bitdefender, follow these steps:

1. Double click the installer you have downloaded and follow the steps.
2. When the registration window appears, select the registration m you prefer and click Next.
3. At the next step, you have the option to log in to your M account or create a new MyBitdefender account.
   You can also choose to create a MyBitdefender account later
4. Wait until the installation process is completed and close the

9.4. How do I switch from one Bitdefender p: another?

You can easily switch from one Bitdefender product to another.

The three Bitdefender products you can install on your system a

•Bitdefender Antivirus Plus 2015
•Bitdefender Internet Security 2015

●Bitdefender Total Security 2015

If you do not have a license key for the product you want to steps:

1. Open the Bitdefender window.
2. To access the product registration window, click the link that the number of days left on your license, located at the botto Bitdefender window.
3. Click Don't have a license key? Buy one now!
4. A web page will open on your web browser where you can Bitdefender license key.

After you buy the license key for the Bitdefender product you will follow these steps:

1. Open the Bitdefender window.
2. A link that indicates the number of days left on your license, the bottom of the Bitdefender window.

Click this link to open the registration window.

1. Enter the new license key and click Register Now.
2. You will be informed that the license key is for a different product.

Click the corresponding link and follow the procedure to perform installation.

9.5. How do I use my Bitdefender license key Windows upgrade?

This situation appears when you upgrade your operating system a want to continue using your Bitdefender license key.

If you are using a previous Bitdefender version you can upgrade, charge, to the latest Bitdefender, as follows:

• From a previous Bitdefender Antivirus version to the latest Bitdefantivirus available.
• From a previous Bitdefender Internet Security version to the lates Bitdefender Internet Security available.

- From a previous Bitdefender Total Security version to the latest I Total Security available.

There are two cases which may appear:

- You have upgraded the operating system using the Windows Up you notice Bitdefender is no longer working.

In this case, you need to reinstall the product using the lates version.

To solve this situation, follow these steps:

1. Remove Bitdefender by following these steps:

•In Windows 7:

a. Click Start, go to Control Panel and double-click Programs and Features.

b. Find Bitdefender Internet Security 2015 and select Uninsta

c. Click Remove in the window that appears, and then sel to reinstall it.

d. Click Next to continue.

e. Wait for the uninstall process to complete, then reboot y

• In Windows 8 and Windows 8.1:

a. From the Windows Start screen, locate Control Panel (for you can start typing "Control Panel" directly in the Start and then click its icon.

b. Click Uninstall a program or Programs and Features.

c. Find Bitdefender Internet Security 2015 and select Uninsta

d. Click Remove in the window that appears, and then sel to reinstall it.

e. Click Next to continue.

f. Wait for the uninstall process to complete, then reboot your

•In Windows 10:

a. Click Start, then click Settings.

b. Click the System icon in the Settings area, then select apps.

c. Find Bitdefender Internet Security 2015 and select Uninsta

d. Click Uninstall again to conrm your choice.

e. Click Remove and then select I want to reinstall it.

f. Click Next to continue.

g. Wait for the uninstall process to complete, then reboot y

1. Download the installation le by choosing the product you ha license key for.

You can download the installation le from the Bitdefender we the following address: http://www.bitdefender.com/Downloads/.

1. Double click the installer to start the installation process.

2. When the registration window appears, enter the license key Register Now.

3. At the next step, you have the option to log in to your account or create a new MyBitdefender account.

You can also choose to create a MyBitdefender account later

Wait until the installation process is completed and close the

- You changed your system and you want to continue using the protection.

Therefore, you need to reinstall the product using the latest ve To solve this situation, follow these steps:

1. Download the installation le by choosing the product you ha license key for.

You can download the installation le from the Bitdefender we the following address: http://www.bitdefender.com/Downloads/.

1. Double click the installer to start the installation process.

2. When the registration window appears, enter the license key Register Now.

3. At the next step, you have the option to log in to your account or create a new MyBitdefender account.

You can also choose to create a MyBitdefender account later. Wait until the installation process is completed and close the

For more information about the Bitdefender installation process, I refer to “Installing your Bitdefender product” (p. 5).

9.6. How do I repair Bitdefender?

If you want to repair your Bitdefender Internet Security 2015 from Windows start menu, follow these steps:

•In Windows 7:

1. Click Start and go to All Programs.
2. Find Bitdefender Internet Security 2015 and select Uninstall.
3. Click Repair in the window that appears.

This will take several minutes.

1. You will need to restart the computer to complete the process

• In Windows 8 and Windows 8.1:

1. From the Windows Start screen, locate Control Panel (for ex can start typing "Control Panel" directly in the Start screen) click its icon.
2. Click Uninstall a program or Programs and Features.
3. Find Bitdefender Internet Security 2015 and select Uninstall.
4. Click Repair in the window that appears.

This will take several minutes.

1. You will need to restart the computer to complete the process

•In Windows 10:

1. Click Start, then click Settings.
2. Click the System icon in the Settings area, then select Installed apps.
3. Find Bitdefender Internet Security 2015 and select Uninstall.
4. Click Uninstall again to conrm your choice.
5. Click Repair.

This will take several minutes.

1. You will need to restart the computer to complete the process

10. REGISTRATION

10.1. What Bitdefender product am I using?

To find out which Bitdefender program you have installed, follow

1. Open the Bitdefender window.
2. At the top of the window you should see one of the follow

●Bitdefender Antivirus Plus 2015
●Bitdefender Internet Security 2015
●Bitdefender Total Security 2015

10.2. How do I register a trial version?

If you have installed a trial version, you may only use it for a of time. To continue using Bitdefender after the trial period expire register your product with a license key.

To register Bitdefender, follow these steps:

1. Open the Bitdefender window.
2. A link that indicates the number of days left on your license, the bottom of the Bitdefender window.

Click this link to open the registration window.

1. Enter the license key and click Register Now.
   If you do not have a license key, click the link provided in visit a web page from where you can purchase one.
2. Wait until the registration process is completed and close the

10.3. When does my Bitdefender protection exp

To nd out the remaining number of days from your license key, steps:

1. Open the Bitdefender window.

2. A link that indicates the number of days left on your license, the bottom of the Bitdefender window.

3. For additional information, click the link to open the registration

4. In the Register Your Product window, you can:

• See the current license key
- Register with another license key
•Purchase a license key

10.4. How do I renew my Bitdefender protectio

When your Bitdefender protection is about to expire, you must re license key.

- Follow these steps to visit a website where you can renew you license key:

1. Open the Bitdefender window.
2. A link that indicates the number of days left on your licer the bottom of the Bitdefender window. Click this link to open registration window.
3. Click Don't have a license key? Buy one now!
4. A web page will open on your web browser where you can Bitdefender license key.

Note

As an alternative, you can contact the retailer you bought your product from.

- Follow these steps to register your Bitdefender with the new lic

1. Open the Bitdefender window.
2. A link that indicates the number of days left on your licen the bottom of the Bitdefender window. Click this link to ope registration window.
3. Enter the license key and click Register Now.
4. Wait until the registration process is completed and close th For more information, you can contact Bitdefender for support as in section "Asking for help" (p. 204).

11. MYBITDEFENDER

11.1. How do I log in into MyBitdefender usin online account?

You have created a new MyBitdefender account and you want to now on.

To successfully use another account, follow these steps:

1. Open the Bitdefender window.

2. Click the icon at the top of the window and select Account the drop-down menu.

If you have already logged in to an account, the account you in is displayed. Click Login with another account to change the linked to the computer.

A new window will appear.

1. Type the e-mail address and the password of your account in corresponding elds.

2. Click Login to MyBitdefender

11.2. How do I change the e-mail address use MyBitdefender account?

You have created a MyBitdefender account using an e-mail address longer use and now you would like to change it.

The e-mail address cannot be changed, but you can use a diffe address to create a new online account.

To successfully create another MyBitdefender account, follow these

1. Open the Bitdefender window.

2. Click the icon at the top of the window and select Account the drop-down menu.

If you have already logged in to an account, the account you in to is displayed. Click Login with another account to change linked to the computer.

A new window will appear.

1. Select Create a new account.

2. Type in the required information in the corresponding elds. Th provide here will remain condential.

•E-mail - enter your e-mail address.

-User name - enter a user name for your account.

- Password - enter a password for your account. The password must be at least 6 characters long.

- Conrm password - retype the password.

- Click Create.

1. Before being able to use your account, you must complete the Check your e-mail and follow the instructions in the conrmation sent by Bitdefender.

Use the new e-mail address to log in to MyBitdefender.

11.3. How do I reset the password for MyBitd account?

To set a new password for your MyBitdefender account, follow tl

1. Open the Bitdefender window.

2. Click the icon at the top of the window and select Account the drop-down menu.

A new window will appear.

1. Click the Forgot my password link.

2. Type the e-mail address used to create your MyBitdefender ac click the Recover password link.

3. Check your e-mail and click the provided link.

A new window will appear.

1. Type the new password. The password must be at least 6 c

2. Retype the password in the Retype password eld.

3. Click Submit.

Bitdefender Internet Security 2015

To access your MyBitdefender account, type your e-mail address a new password you have just set.

12. SCANNING WITH BITDEFENDER

12.1. How do I scan a le or a folder?

The easiest way to scan a le or folder is to right-click the ob to scan, point to Bitdefender and select Scan with Bitdefender from menu.

To complete the scan, follow the Antivirus Scan wizard. Bitdefend automatically take the recommended actions on detected les.

If there remain unresolved threats, you will be prompted to choose to be taken on them.

Typical situations when you would use this scanning method incl following:

• You suspect a specific le or folder to be infected.
• Whenever you download from the Internet les that you think the be dangerous.
• Scan a network share before copying les to your computer.

12.2. How do I scan my system?

To perform a complete scan on the system, follow these steps:

1. Open the Bitdefender window.
2. Access the Protection panel.
3. Under the Antivirus module, select System Scan.
4. Follow the Antivirus Scan wizard to complete the scan. Bitdef automatically take the recommended actions on detected les.
   If there remain unresolved threats, you will be prompted to change actions to be taken on them. For more information, please refer "Antivirus Scan Wizard" (p. 91).

12.3. How do I create a custom scan task?

If you want to scan specific locations on your computer or to do scanning options, congure and run a customized scan task.

To create a customized scan task, proceed as follows:

1. Open the Bitdefender window.

2. Access the Protection panel.

3. Under the Antivirus module, select Manage Scans.

4. Click New custom task to enter a name for the scan and locations to be scanned.

5. If you want to configure the scanning options in detail, select the Advanced tab.

You can easily configure the scanning options by adjusting the Drag the slider along the scale to set the desired scan level.

You can also choose to shutdown the computer when the scan no threats are found. Remember that this will be the default every time you run this task.

1. Click OK to save the changes and close the window.

2. Click Schedule if you want to set a schedule for your scan

3. Click Start Scan and follow the Antivirus Scan wizard to complete the scan. At the end of the scan, you will be prompted to choose to be taken on the detected les, if any.

4. If you want to, you can quickly rerun a previous custom scan the corresponding entry in the available list.

12.4. How do I exclude a folder from being

Bitdefender allows excluding specific les, folders or le extensions from scanning.

Exclusions are to be used by users having advanced computer k and only in the following situations:

- You have a large folder on your system where you keep movie

- You have a large archive on your system where you keep diffe

- You keep a folder where you install different types of software applications for testing purposes. Scanning the folder may result some of the data.

To add the folder to the Exclusions list, follow these steps:

1. Open the Bitdefender window.

2. Access the Protection panel.

3. Click the Antivirus module.

4. In the Antivirus window, select the Exclusions tab.

5. Make sure Exclusions for les is turned on by clicking the sv

6. Click the Excluded les and folders link.

7. Click the Add button, located at the top of the exclusions ta

8. Click Browse, select the folder that you want to be excluded from scanning and then click OK.

9. Click Add and then OK to save the changes and close the

12.5. What to do when Bitdefender detected a le as infected?

There may be cases when Bitdefender mistakenly flags a legitimate being a threat (a false positive). To correct this error, add the Bitdefender Exclusions area:

1. Turn off the Bitdefender real-time antivirus protection:

a. Open the Bitdefender window.
b. Access the Protection panel.
c. Click the Antivirus module.
d. In the Antivirus window, select the Shield tab.
e. Click the switch to turn off On-access scanning.

A warning window will appear. You must conrm your choice selecting from the menu how long you want the real-time p to be disabled. You can disable real-time protection for 5, 1 minutes, for an hour, permanently or until the system restart.

1. Display hidden objects in Windows. To nd out how to do th refer to "How do I display hidden objects in Windows?" (p. 76).
2. Restore the le from the Quarantine area:

a. Open the Bitdefender window.
b. Access the Protection panel.
c. Click the Antivirus module.

d. In the Antivirus window, select the Quarantine tab.

e. Select the le and click Restore.

1. Add the le to the Exclusions list. To nd out how to do th to "How do I exclude a folder from being scanned?" (p. 59).

2. Turn on the Bitdefender real-time antivirus protection.

3. Contact our support representatives so that we may remove the signature. To nd out how to do this, please refer to "Asking for help" (p. 204).

12.6. How do I check what viruses Bitdefender detected?

Each time a scan is performed, a scan log is created and Bid the detected issues.

The scan log contains detailed information about the logged scan process, such as scanning options, the scanning target, the threat and the actions taken on these threats.

You can open the scan log directly from the scan wizard, once completed, by clicking Show Log.

To check a scan log or any detected infection at a later time, steps:

1. Open the Bitdefender window.

2. Click the icon at the top of the window and select Events drop-down menu.

3. In the Events window, select Antivirus from the corresponding drop-down menu.

This is where you can nd all malware scan events, including detected by on-access scanning, user-initiated scans and status for automatic scans.

1. In the events list, you can check what scans have been performed. Click an event to view details about it.

2. To open a scan log, click View log. The scan log will open in a new window.

13. PARENTAL CONTROL

13.1. How do I protect my children from onlin

Bitdefender Parental Control allows you to restrict access to Interspecific applications, preventing your children from viewing inappropriate content whenever you are not around.

To congregate the Parental Control, follow these steps:

1. Create limited (standard) Windows user accounts for your children. For more information, please refer to "How do I create Windows accounts?" (p. 65).
2. Make sure you are logged on to the computer with an adm account. Only users with administrative rights on the system (s administrators) can access and congure Parental Control.
3. Congure Parental Control for the Windows user accounts your use.

a. Open the Bitdefender window.
b. Access the Privacy panel.
c. Under the Parental Control module, select Congure.

Make sure that you are logged in to your MyBitdefender ac

d. The Parental Control dashboard will open in a new window. where you can check and congregate the Parental Control settir
e. Click Add child on the left-side menu.
f. Enter the name and age of the child in the Prole tab. Set of the child will automatically load settings considered appropriate that age category, based on child development standards.

Check your children's activities and change the Parental Control so using MyBitdefender from any computer or mobile device connected Internet.

For detailed information on using Parental Control, please refer to "Parental Control" (p. 143).

13.2. How do I restrict the Internet access for

Once you have congured Parental Control, you can easily block I access for specific periods of time.

Bitdefender Parental Control enables you to control the Internet us your children even when you are not at home.

To restrict Internet access for certain times of day, follow these

1. On any device with Internet access, open a web browser.

2. Go to: https://my.bitdefender.com

3. Log in to your account using your user name and password.

4. Click Parental Control to access the dashboard.

5. Select your child's prole on the left-side menu.

6. Click on the Web panel to access the Web Activity window.

7. Click Schedule.

8. Select from the grid the time intervals during which Internet blocked. You can click individual cells, or you can click and c longer periods.

9. Click the Save button.

Note

Bitdefender will perform updates every hour no matter if web access

13.3. How do I block my child's access to a

Bitdefender Parental Control allows you to control the content acc your child while using the computer and enables you to block a website even when you are not at home.

To block access to a website, follow these steps:

1. On any device with Internet access, open a web browser.

2. Go to: https://my.bitdefender.com

3. Log in to your account using your user name and password.

4. Click Parental Control to access the dashboard.

5. Select your child's prole on the left-side menu.

6. Click on the Web panel to access the Web Activity window.

7. Click Blacklist/Whitelist.
8. Enter the website in the corresponding eld.
9. Click Block to add the website to the list.
10. Select from the grid the time intervals during which access is You can click individual cells, or you can click and drag to periods.

Click the OK button.

1. If you change your mind, select the website and click the code Remove button.

13.4. How do I prevent my child from playing

Bitdefender Parental Control allows you to control the content acc your child while using the computer.

If you need to restrict access to a game or an application, you Bitdefender Parental Control even when you are not at home.

To block access to a game, follow these steps:

1. On any device with Internet access, open a web browser.
2. Go to: https://my.bitdefender.com
3. Log in to your account using your user name and password.
4. Click Parental Control to access the dashboard.
5. Select your child's prole on the left-side menu.
6. Click on the Applications panel to access the Applications Act window.
7. Click Blacklist.
8. Type (or copy and paste) the path to the executable in the eld.
9. Click Block to add the application to the Blocked apps.
10. If you change your mind, click the corresponding Allow button.

13.5. How do I create Windows user accounts?

A Windows user account is a unique prole that includes all the privileges and personal les for each user. Windows accounts let PC administrator control access for each user.

Setting up user accounts comes in handy when the PC is used parents and children – a parent can set up accounts for each Choose which operating system you have to nd out how to create accounts.

- Windows 7:

1. Log on to your computer as an administrator.
2. Click Start, click Control Panel, and then click User Accounts
3. Click Create a new account.
4. Type the name for the user. You can use the person's full name, or a nickname. Then click Next.
5. For the account type, click Standard, and then Create Accounts are appropriate for children because they cannot make system-wide changes or install certain applications.
6. Your new account will have been created and you will see the Manage Accounts screen.

- Windows 8 and Windows 8.1:

1. Log on to your computer as an administrator.
2. Point your mouse to the upper right corner of the screen, and then click Change PC settings.
3. Click Users in the left side menu and then click Add a user. You can create either a Microsoft account or a Local account description of each account type and follow the on-screen instructions to create a new account.

- Windows 10:

1. Log on to your computer as an administrator.
2. Click Start, then click Settings.
3. Select Accounts, then select Family & other.

Bitdefender Internet Security 2015

1. Click Add someone else on this PC.

2. You can create either a Microsoft account or a Local account description of each account type and follow the on-screen instructions to create a new account.

Note

Now that you have added new user accounts, you can create past the accounts.

13.6. How to remove a child prole

If you want to remove an existent child prole, follow these step

1. On any device with Internet access, open a web browser.

2. Go to: https://my.bitdefender.com.

3. Log in to your account using your user name and password.

4. Click Parental Control to access the dashboard.

5. Select the child's prole you want to delete from the left-side

6. Click Account Settings.

7. Click Remove Prole.

8. Click OK.

14. PRIVACY PROTECTION

14.1. How do I make sure my online transact secure?

To make sure your online operations remain private, you can use provided by Bitdefender to protect your transactions and home ba applications.

Bitdefender Safepay™ is a secured browser designed to protect your card information, account number or any other sensitive data you while accessing different online locations.

To keep your online activity secure and private, follow these step

1. Open the Bitdefender window.
2. Click the Safepay action button on the right side of the win
3. Click the button to access the Virtual Keyboard.
4. Use the Virtual Keyboard when typing sensitive information suc passwords.

14.2. How do I protect my personal informatio

To make sure no private data leaves your computer without your you must create appropriate data protection rules. The data protee specify the information to be blocked.

To create a Data Protection rule, follow these steps:

1. Open the Bitdefender window.
2. Access the Privacy panel.
3. Click the Data Protection module.
4. If Data Protection is turned off, turn it on using the corresp
5. Select the Add rule option to start the Data Protection wizard
6. Follow the wizard steps.

14.3. How do I remove a le permanently with Bitdefender?

If you want to remove a le permanently from your system, you delete the data physically from your hard disk.

The Bitdefender File Shredder will help you to quickly shred les from your computer using the Windows contextual menu, by follow steps:

1. Right-click the le or folder you want to permanently delete, p Bitdefender and select File Shredder.

2. A conrmation window will appear. Click Yes to start the File wizard.

3. Wait for Bitdefender to nish shredding the les.

4. The results are displayed. Click Close to exit the wizard.

15. TUNEUP

15.1. How do I improve my system performance

The system performance depends not only on the hardware congu such as the CPU load, memory usage and hard disk space. It connected to your software congruration and to your data manage

These are the main actions you can take with Bitdefender to in system's speed and performance:

• "Defragment your hard disk" (p. 69)
• "Optimize your system performance with a single click" (p. 69)
• "Scan your system periodically" (p. 70)

15.1.1. Defragment your hard disk

It is recommended to defragment the hard disk in order to accept and improve overall system performance. The Disk Defragmenter has reduced le fragmentation and improves the performance of your system

To start the Disk Defragmenter, follow these steps:

1. Open the Bitdefender window.
2. Access the Tools panel.
3. Under the TuneUp panel, select Disk Defragmenter.
4. Follow the wizard steps.

For more information about the Disk Defragmenter module, please "Defragmenting hard disk volumes" (p. 162).

15.1.2. Optimize your system performance with a sin click

The OneClick Optimizer option saves you valuable time when you quick way to improve your system performance by rapidly scanning and cleaning useless les.

To start the OneClick Optimizer process, follow these steps:

1. Open the Bitdefender window.

2. Access the Tools panel.

3. Under the TuneUp module, select OneClick Optimizer.
4. Let Bitdefender search for files that can be deleted, then click the Optimize button to nish the process.

Or quicker, click the Optimize action button from the Bitdefender. For more information about how you can improve the speed of y with a single click, please refer to "Optimizing your system speed with a single click" (p. 159).

15.1.3. Scan your system periodically

Your system speed and its general behavior can also be affected. Make sure to scan your system periodically, at least once a we. It is recommended to use the System Scan because it scans for malware threatening the security of your system and it also scar archives.

To start the System Scan, follow these steps:

1. Open the Bitdefender window.
2. Access the Protection panel.
3. Under the Antivirus module, select System Scan.
4. Follow the wizard steps.

15.2. How can I improve my system startup t

Unnecessary applications that are annoyingly slowing down booting when you open your PC can be disabled or postponed from open Startup Optimizer thus saving you valuable time.

To use the Startup Optimizer, follow these steps:

1. Open the Bitdefender window.
2. Access the Tools panel.
3. Under the TuneUp module, select Startup Optimizer.
4. Select the applications that you want to delay at system sta

For more information on how to optimize your PC's booting time, to "Optimizing your PC's boot time" (p. 160).

16. USEFUL INFORMATION

16.1. How do I test my antivirus solution?

To make sure that your Bitdefender product is properly running, I recommend you using the Eicar test.

The Eicar test allows you to check your antivirus protection using developed for this purpose.

To test your antivirus solution, follow these steps:

1. Download the test from the ofcial webpage of the EICAR org http://www.eicar.org/.

2. Click the Anti-Malware Testle tab.

3. Click Download on the left-side menu.

4. From Download area using the standard protocol http click the eicar.com test le.

5. You will be informed that the page you are trying to access EICAR-Test-File (not a virus).

If you click I understand the risks, take me there anyway, the of the test will begin and a Bitdefender pop-up will inform you was detected.

Click More details to nd out more information about this action. If you do not receive any Bitdefender alert, we recommend you Bitdefender for support as described in section "Asking for help" (p. 204).

16.2. How do I remove Bitdefender?

If you want to remove your Bitdefender Internet Security 2015, fo steps:

In Windows 7:

1. Click Start, go to Control Panel and double-click Programs and Features.

2. Find Bitdefender Internet Security 2015 and select Uninstall.

3. Select Remove, and then select I want to permanently remo

4. Click Next to continue.

5. Wait for the uninstall process to complete, then reboot your In Windows 8 and Windows 8.1:

6. From the Windows Start screen, locate Control Panel (for ex can start typing "Control Panel" directly in the Start screen) click its icon.

7. Click Uninstall a program or Programs and Features.

8. Find Bitdefender Internet Security 2015 and select Uninstall.

9. Select Remove, and then select I want to permanently remo

10. Click Next to continue.

11. Wait for the uninstall process to complete, then reboot your

•In Windows 10:

1. Click Start, then click Settings.

2. Click the System icon in the Settings area, then select Installed apps.

3. Find Bitdefender Internet Security 2015 and select Uninstall.

4. Click Uninstall again to conrm your choice.

5. Select Remove, and then select I want to permanently remo

6. Click Next to continue.

7. Wait for the uninstall process to complete, then reboot your

16.3. How do I automatically shut down the c after the scan is over?

Bitdefender offers multiple scan tasks that you can use to make system is not infected with malware. Scanning the entire computer longer time to complete depending on your system's hardware and conguration.

For this reason, Bitdefender allows you to conjure Bitdefender to down your system as soon as the scan is over.

Consider this example: you have nished your work at the computer want to go to sleep. You would like to have your entire system malware by Bitdefender.

This is how you set up Bitdefender to shut down your system the scan:

1. Open the Bitdefender window.

2. Access the Protection panel.

3. Under the Antivirus module, select Manage Scans.

4. In the Manage Scan Task window, click New custom task to enter a name for the scan and select the locations to be scanned.

5. If you want to configure the scanning options in detail, select the Advanced tab.

6. Choose to shutdown the computer when the scan is over if found.

7. Click OK to save the changes and close the window.

8. Click Start Scan.

If no threats are found, the computer will shut down.

If there remain unresolved threats, you will be prompted to choose to be taken on them. For more information, please refer to "Antivirus Scan Wizard" (p. 91).

16.4. How do I congregate Bitdefender to use a Internet connection?

If your computer connects to the Internet through a proxy server conjure Bitdefender with the proxy settings. Normally, Bitdefender automatically detects and imports the proxy settings from your sy

Important

Home Internet connections do not normally use a proxy server. As thumb, check and configure the proxy connection settings of your I program when updates are not working. If Bitdefender can update, properly congured to connect to the Internet.

To manage the proxy settings, follow these steps:

1. Open the Bitdefender window.

2. Click the icon at the top of the window and select General from the drop-down menu.

3. In the General Settings window, select the Advanced tab.

4. Turn on proxy usage by clicking the switch.

5. Click the Manage proxies link.

6. There are two options to set the proxy settings:

- Import proxy settings from default browser - proxy settings of the current user, extracted from the default browser. If the proxy server username and a password, you must specify them in the co elds.

Note

Bitdefender can import proxy settings from the most popular b including the latest versions of Internet Explorer, Mozilla Firefox Opera.

- Custom proxy settings - proxy settings that you can congure yourself.

The following settings must be specied:

- Address - type in the IP of the proxy server.

- Port - type in the port Bitdefender uses to connect to the proxy server.

-Username - type in a user name recognized by the proxy.

- Password - type in the valid password of the previously specied user.

1. Click OK to save the changes and close the window.

Bitdefender will use the available proxy settings until it manages to the Internet.

16.5. Am I using a 32 bit or a 64 bit versi Windows?

To nd out if you have a 32 bit or a 64 bit operating system steps:

In Windows 7:

1. Click Start.

2. Locate Computer on the Start menu.

3. Right-click Computer and select Properties.

4. Look under System in order to check the information about your system.

•In Windows 8 and Windows 8.1:

1. From the Windows Start screen, locate Computer (for example start typing "Computer" directly in the Start screen) and then its icon.

2. Select Properties in the bottom menu.

3. Look in the System area to see your system type.

In Windows 10:

1. Type "System" in the search box from the taskbar and clic

2. Look in the System area to nd information about your syst

16.6. How do I display hidden objects in Win

These steps are useful in those cases where you are dealing with situation and you need to find and remove the infected lesions, which hidden.

Follow these steps to display hidden objects in Windows:

1. Click Start, go to Control Panel.

In Windows 8 and Windows 8.1: From the Windows Start scre Control Panel (for example, you can start typing "Control Panel" in the Start screen) and then click its icon.

1. Select Folder Options.

2. Go to View tab.

3. Select Show hidden les and folders.

4. Clear Hide extensions for known le types.

5. Clear Hide protected operating system les.

6. Click Apply, then click OK.

In Windows 10:

1. Type "Show hidden les and folders" in the search box from and click its icon.

2. Select Show hidden les, folders, and drives.

3. Clear Hide extensions for known le types.

4. Clear Hide protected operating system les.

5. Click Apply, then click OK.

16.7. How do I remove other security solutions

The main reason for using a security solution is to provide prot safety for your data. But what happens when you have more tha product on the same system?

When you use more than one security solution on the same co system becomes unstable. The Bitdefender Internet Security 2015 in automatically detects other security programs and offers you the uninstall them.

If you did not remove the other security solutions during the initial follow these steps:

•In Windows 7:

1. Click Start, go to Control Panel and double-click Programs and Features.

2. Wait a few moments until the installed software list is disp

3. Find the name of the program you want to remove and s

4. Wait for the uninstall process to complete, then reboot your

• In Windows 8 and Windows 8.1:

1. From the Windows Start screen, locate Control Panel (for ex can start typing "Control Panel" directly in the Start screen) click its icon.

2. Click Uninstall a program or Programs and Features.

3. Wait a few moments until the installed software list is disp

4. Find the name of the program you want to remove and s

5. Wait for the uninstall process to complete, then reboot your

•In Windows 10:

1. Click Start, then click Settings.

2. Click the System icon in the Settings area, then select Installed apps.

3. Find the name of the program you want to remove and s

4. Click Uninstall again to conrm your choice.

5. Wait for the uninstall process to complete, then reboot your

If you fail to remove the other security solution from your system uninstall tool from the vendor website or contact them directly in provide you with the uninstall guidelines.

16.8. How do I restart in Safe Mode?

Safe mode is a diagnostic operating mode, used mainly to trouble problems affecting normal operation of Windows. Such problems ran conflicting drivers to viruses preventing Windows from starting norr Safe Mode only a few applications work and Windows loads just drivers and a minimum of operating system components. This is viruses are inactive when using Windows in Safe Mode and they easily removed.

To start Windows in Safe Mode:

1. Restart the computer.
2. Press the F8 key several times before Windows starts in ord the boot menu.
3. Select Safe Mode in the boot menu or Safe Mode with Networking if you want to have Internet access.
4. Press Enter and wait while Windows loads in Safe Mode.
5. This process ends with a confirmation message. Click OK to acknowledge.
6. To start Windows normally, simply reboot the system.

MANAGING YOUR SECURITY

17. ANTIVIRUS PROTECTION

Bitdefender protects your computer from all kinds of malware (virt Trojans, spyware, rootkits and so on). The protection Bitdefender ( divided into two categories:

- On-access scanning - prevents new malware threats from entering system. Bitdefender will, for example, scan a word document for threats when you open it, and an e-mail message when you re On-access scanning ensures real-time protection against malware, an essential component of any computer security program.

Important

To prevent viruses from infecting your computer keep on-access enabled.

- On-demand scanning - allows detecting and removing the malware already resides in the system. This is the classic scan initiated - you choose what drive, folder or le Bitdefender should scan, Bitdefender scans it - on-demand.

Bitdefender automatically scans any removable media that is connected to the computer to make sure it can be safely accessed. For more please refer to “Automatic scan of removable media” (p. 94).

Advanced users can congregate scan exclusions if they do not want les or le types to be scanned. For more information, please refer "Conguring scan exclusions" (p. 96).

When it detects a virus or other malware, Bitdefender will automate attempt to remove the malware code from the infected le and re the original file. This operation is referred to as disinfection. Files be disinfected are moved to quarantine in order to contain the more information, please refer to “Managing quarantined les” (p. 99).

If your computer has been infected with malware, please refer to “Removing malware from your system” (p. 195). To help you clean your com malware that cannot be removed from within the Windows operatir Bitdefender provides you with Rescue Mode. This is a trusted en especially designed for malware removal, which enables you to bo computer independent of Windows. When the computer runs in Re Mode, Windows malware is inactive, making it easy to remove.

To protect you against unknown malicious applications, Bitdefender Active Virus Control, an advanced heuristic technology, which continues monitors the applications running on your system. Active Virus Control automatically blocks applications that exhibit malware-like behavior to them from damaging your computer. Occasionally, legitimate application may be blocked. In such situations, you can congregate Active Virus Control not to block those applications again by creating exclusion rules. More, please refer to “Active Virus Control” (p. 100).

17.1. On-access scanning (real-time protection)

Bitdefender provides continuous, real-time protection against a wide of malware threats by scanning all accessed les and e-mail mes:

The default real-time protection settings ensure good protection against malware, with minor impact on system performance. You can easily use the real-time protection settings according to your needs by switching one of the predefined protection levels. Or, if you are an advance, can congregate the scan settings in detail by creating a custom point level.

17.1.1. Turning on or off real-time protection

To turn on or off real-time protection against malware, follow the

1. Open the Bitdefender window.

2. Access the Protection panel.

3. Click the Antivirus module.

4. In the Antivirus window, select the Shield tab.

5. Click the switch to turn on or off On-access scanning.

6. If you want to disable real-time protection, a warning window. You must conrm your choice by selecting from the menu how want the real-time protection to be disabled. You can disable protection for 5, 15 or 30 minutes, for an hour, permanently system restart. The real-time protection will automatically turn on the selected time will expire.

Warning

This is a critical security issue. We recommend you to disable protection for as little time as possible. If real-time protection is you will not be protected against malware threats.

17.1.2. Adjusting the real-time protection level

The real-time protection level denes the scan settings for real-time protection. You can easily change the real-time protection settings to your needs by switching to one of the predened protection levels

To adjust the real-time protection level, follow these steps:

1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Antivirus module.

4. In the Antivirus window, select the Shield tab.

5. Drag the slider along the scale to set the desired protection description on the right side of the scale to choose the prote that better ts your security needs.

17.1.3. Conguring the real time protection settings

Advanced users might want to take advantage of the scan settir Bitdefender offers. You can congregate the real-time protection setting detail by creating a custom protection level.

To congregate the real time protection settings, follow these steps:

1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Antivirus module.

4. In the Antivirus window, select the Shield tab.

5. Click Custom.

6. Congure the scan settings as needed.

7. Click OK to save the changes and close the window.

Information on the scan options

You may nd this information useful:

- If you are not familiar with some of the terms, check them in the glossary.

You can also nd useful information by searching the Internet.

- Scan options for accessed les. You can set Bitdefender to scan all accessed les or applications (program les) only. Scanning all ac les provides best protection, while scanning applications only car used for better system performance.

By default, both local folders and network shares are subject to scanning. For better system performance, you can exclude netwo locations from on-access scanning.

Applications (or program les) are far more vulnerable to malware than other types of les. This category includes the following le extensions:

386; a6p; ac; accda; accdb; accdc; accde; accdp; accdr; accdt; ac acr; action; ade; adp; air; app; as; asd; asp; awk; bas; bat; bin; class; cmd; cnv; com; cpl; csc; csh; dat; dek; dld; dll; doc; doc dotm; dotx; drv; ds; ebm; esh; exe; ezs; fky; frs; fxp; gadget; g hta; htm; html; iaf; icd; ini; inx; ipf; isu; jar; js; jse; jsx; kix; la mam; maq; mar; mat; mcr; mda; mdb; mde; mdt; mdw; mem; mpt; mpx; ms; msg; msi; msp; mst; msu; oab; obi; obs; ocx; onepkg; ost; ovl; pa; paf; pex; pfd; php; pif; pip; pot; potm; pps; ppsm; ppsx; ppt; pptm; pptx; prc; prf; prg; pst; pub; puz; pyc; pyo; qpx; rbx; rgs; rox; rpj; rtf; scar; scr; script; sct; shb; smm; snp; spr; svd; sys; thmx; tlb; tms; u3p; udf; url; vb; vbe; vxd; wbk; wcm; wdm; wiz; wll; wpk; ws; wsf; xar; xl; xla; xlam; xls; xlsb; xlsm; xlsx; xlt; xltm; xltx; xlw; xml; xqt; xsf; xsn; xtp

- Scan inside archives. Scanning inside archives is a slow and resource-intensive process, which is therefore not recommended for real-time protection. Archives containing infected files are not an i threat to the security of your system. The malware can affect only if the infected le is extracted from the archive and exec having real-time protection enabled.

If you decide on using this option, you can set a maximum limit of archives to be scanned on-access. Select the correspond box and type the maximum archive size (in MB).

- Scan options for e-mail and web. To prevent malware from being downloaded to your computer, Bitdefender automatically scans the following malware entry points:

•incoming and outgoing e-mails
- web trafc

Scanning the web traffic may slow down web browsing a little, block malware coming from the Internet, including drive-by down

Though not recommended, you can disable e-mail or web antivirus to increase system performance. If you disable the corresponding options, the e-mails and les received or downloaded from the I will not be scanned, thus allowing infected les to be saved to computer. This is not a major threat because real-time protection the malware when the infected les are accessed (opened, moved, or executed).

• Scan boot sectors. You can set Bitdefender to scan the boot sectors of your hard disk. This sector of the hard disk contains the need-computer code to start the boot process. When a virus infects sector, the drive may become inaccessible and you may not be start your system and access your data.
• Scan only new and changed les. By scanning only new and changed les, you may greatly improve overall system responsiveness with minimum trade-off in security.
• Scan for keyloggers. Select this option to scan your system for keylogger applications. Keyloggers record what you type on your keyboard reports over the Internet to a malicious person (hacker). The h nd out sensitive information from the stolen data, such as ban numbers and passwords, and use it to gain personal benets.

Actions taken on detected malware

You can congregate the actions taken by the real-time protection.

To congregate the actions, follow these steps:

1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Antivirus module.

4. In the Antivirus window, select the Shield tab.

5. Click Custom.

6. Congure the scan settings as needed.
7. Click OK to save the changes and close the window.

The following actions can be taken by the real time protection in

Take proper actions

Bitdefender will take the recommended actions depending on the of detected le:

- Infected les. Files detected as infected match a malware signature in the Bitdefender Malware Signature Database. Bitdefender wi automatically attempt to remove the malware code from the le and reconstruct the original le. This operation is referred disinfection.

Files that cannot be disinfected are moved to quarantine in contain the infection. Quarantined files cannot be executed or therefore, the risk of getting infected disappears. For more in please refer to “Managing quarantined les” (p. 99).

Important

For particular types of malware, disinfection is not possible by the detected le is entirely malicious. In such cases, the infec is deleted from the disk.

- Suspicious les. Files are detected as suspicious by the heuristic analysis. Suspicious les cannot be disinfected, because no disinfection routine is available. They will be moved to quarant prevent a potential infection.

By default, quarantined les are automatically sent to Bitdefence Labs in order to be analyzed by the Bitdefender malware rule. If malware presence is conrmed, a signature is released to removing the malware.

•Archives containing infected les.

• Archives that contain only infected les are deleted automatic
• If an archive contains both infected and clean les, Bitdefer attempt to delete the infected les provided it can reconstruct archive with the clean files. If archive reconstruction is no

you will be informed that no action can be taken so as clean les.

Move les to quarantine

Moves detected files to quarantine. Quarantined files cannot be or opened; therefore, the risk of getting infected disappears. F information, please refer to "Managing quarantined les" (p. 99).

Deny access

In case an infected le is detected, the access to this will be

17.1.4. Restoring the default settings

The default real-time protection settings ensure good protection against malware, with minor impact on system performance.

To restore the default real-time protection settings, follow these st

1. Open the Bitdefender window.

2. Access the Protection panel.

3. Click the Antivirus module.

4. In the Antivirus window, select the Shield tab.

5. Click Default.

17.2. On-demand scanning

The main objective for Bitdefender is to keep your computer clea. This is done by keeping new viruses out of your computer and your e-mail messages and any new les downloaded or copied to system.

There is a risk that a virus is already lodged in your system, install Bitdefender. This is why it's a very good idea to scan y for resident viruses after you've installed Bitdefender. And it's deni good idea to frequently scan your computer for viruses.

On-demand scanning is based on scan tasks. Scan tasks specify the options and the objects to be scanned. You can scan the computer you want by running the default tasks or your own scan tasks (tasks). If you want to scan specific locations on your computer (the scan options, congure and run a custom scan.

17.2.1. Scanning a le or folder for malware

You should scan les and folders whenever you suspect they mig infected. Right-click the le or folder you want to be scanned, pc Bitdefender and select Scan with Bitdefender. The Antivirus Scan wizard will appear and guide you through the scanning process. At the scan, you will be prompted to choose the actions to be taken les, if any.

17.2.2. Running a Quick Scan

Quick Scan uses in-the-cloud scanning to detect malware running system. Running a Quick Scan usually takes less than a minute fraction of the system resources needed by a regular virus scan.

To run a Quick Scan, follow these steps:

1. Open the Bitdefender window.

2. Access the Protection panel.

3. Under the Antivirus module, select Quick Scan.

4. Follow the Antivirus Scan wizard to complete the scan. Bitdef automatically take the recommended actions on detected les. If remain unresolved threats, you will be prompted to choose the be taken on them.

17.2.3. Running a System Scan

The System Scan task scans the entire computer for all types of threatening its security, such as viruses, spyware, adware, rootkits and

Note

Because System Scan performs a thorough scan of the entire syst scan may take a while. Therefore, it is recommended to run this you are not using your computer.

Before running a System Scan, the following are recommended:

- Make sure Bitdefender is up-to-date with its malware signatures. Your computer using an outdated signature database may prevent Bitdefender from detecting new malware found since the last up more information, please refer to "Keeping Bitdefender up-to-date" (p. 42).

- Shut down all open programs.

If you want to scan specific locations on your computer or to do scanning options, congure and run a custom scan. For more info please refer to “Conguring a custom scan” (p. 88).

To run a System Scan, follow these steps:

1. Open the Bitdefender window.

2. Access the Protection panel.

3. Under the Antivirus module, select System Scan.

4. Follow the Antivirus Scan wizard to complete the scan. Bitdef automatically take the recommended actions on detected les. If remain unresolved threats, you will be prompted to choose the be taken on them.

17.2.4. Conguring a custom scan

To congregate a scan for malware in detail and then run it, follow

1. Open the Bitdefender window.

2. Access the Protection panel.

3. Under the Antivirus module, select Manage Scans.

4. Click New custom task. In the Basic tab enter a name for the scan and select the locations to be scanned.

5. If you want to configure the scanning options in detail, select the Advanced tab. A new window will appear. Follow these steps:

a. You can easily congregate the scanning options by adjusting t level. Drag the slider along the scale to set the desired sc the description on the right side of the scale to identify th that better ts your needs.

Advanced users might want to take advantage of the scan Bitdefender offers. To configure the scan options in detail, clic You can nd information about them at the end of this sec

b. You can also congregate these general options:

- Run the task with low priority. Decreases the priority of the scan process. You will allow other programs to run faster and the time needed for the scan process to nish.

- Minimize Scan Wizard to system tray. Minimizes the scan v to the system tray. Double-click the Bitdefender icon to op

- Specify the action to be taken if no threats are found.

c. Click OK to save the changes and close the window.

1. Use the Schedule switch if you want to set a schedule for Select one of the corresponding options to set a schedule:

- At system startup

Once

- Periodically

1. Select the type of scanning you want to run from the Scan

2. Click Start Scan and follow the Antivirus Scan wizard to complete the scan. Depending on the locations to be scanned, the scan ma while. At the end of the scan, you will be prompted to cho to be taken on the detected les, if any.

3. If you want to, you can quickly rerun a previous custom scan the corresponding entry in the available list.

Information on the scan options

You may nd this information useful:

- If you are not familiar with some of the terms, check them in the glossary. You can also nd useful information by searching the Internet.

- Scan files. You can set Bitdefender to scan all types of files or applications (program les) only. Scanning all les provides best protection, which scanning applications only can be used to perform a quicker s. Applications (or program les) are far more vulnerable to malware than other types of les. This category includes the following le extensions: 386; a6p; ac; accda; accdb; accdc; accde; accdp; accd; accdu; acl; acr; action; ade; adp; air; app; as; asd; asp; awk; bchm; cla; class; cmd; cnv; com; cpl; csc; csh; dat; dek; dld; dlldocx; dot; dotm; dotx; drv; ds; ebm; esh; exe; ezs; fky; frs; fxphlp; hms; hta; htm; html; iaf; icd; ini; inx; ipf; isu; jar; js; jse; lnk; maf; mam; maq; mar; mat; mcr; mda; mdb; mde; mdt; mdwmpp; mpt; mpx; ms; msg; msi; msp; mst; msu; oab; obi; obs; one; onepkg; ost; ovl; pa; paf; pex; pfd; php; pif; pip; pot; potm

ppam; pps; ppsm; ppsx; ppt; pptm; pptx; prc; prf; prg; pst; pub; py; pyc; pyo; qpx; rbx; rgs; rox; rpj; rtf; scar; scr; script; sct; sldx; smm; snp; spr; svd; sys; thmx; tlb; tms; u3p; udf; url; vb; vbscript; vxd; wbk; wcm; wdm; wiz; wll; wpk; ws; wsf; xar; xl; xlc; xll; xlm; xls; xlsb; xlsm; xlsx; xlt; xltm; xltx; xlw; xml; xqt;

- Scan options for archives. Archives containing infected les are not an immediate threat to the security of your system. The malware your system only if the infected le is extracted from the arch executed without having real-time protection enabled. However, it recommended to use this option in order to detect and remove potential threat, even if it is not an immediate threat.

Note

Scanning archived les increases the overall scanning time and rec more system resources.

- Scan boot sectors. You can set Bitdefender to scan the boot sectors of your hard disk. This sector of the hard disk contains the need-computer code to start the boot process. When a virus infects sector, the drive may become inaccessible and you may not be start your system and access your data.

- Scan memory. Select this option to scan programs running in y system's memory.

- Scan registry. Select this option to scan registry keys. Windows Registry is a database that stores conguration settings and options for Windows operating system components, as well as for installed applications.

- Scan cookies. Select this option to scan the cookies stored by browsers on your computer.

- Scan only new and changed les. By scanning only new and changed les, you may greatly improve overall system responsiveness with minimum trade-off in security.

- Ignore commercial keyloggers. Select this option if you have installed and use commercial keylogger software on your computer. Comm keyloggers are legitimate computer monitoring software whose mos function is to record everything that is typed on the keyboard.

- Scan for rootkits. Select this option to scan for rootkits and objects hidden using such software.

17.2.5. Antivirus Scan Wizard

Whenever you initiate an on-demand scan (for example, right-click point to Bitdefender and select Scan with Bitdefender), the Bitdefender Antivirus Scan wizard will appear. Follow the wizard to complete t process.

Note

If the scan wizard does not appear, the scan may be congured in the background. Look for the scan progress icon in the system can click this icon to open the scan window and to see the sc

Step 1 - Perform scan

Bitdefender will start scanning the selected objects. You can see information about the scan status and statistics (including the ela an estimation of the remaining time and the number of detected To see more details, click the Show more link.

Wait for Bitdefender to nish scanning. The scanning process may while, depending on the complexity of the scan.

Stopping or pausing the scan. You can stop scanning anytime you clicking Stop. You will go directly to the last step of the wizard stop the scanning process, just click Pause. You will have to click Resume to resume scanning.

Password-protected archives. When a password-protected archive is detected, depending on the scan settings, you may be prompted the password. Password-protected archives cannot be scanned unless provide the password. The following options are available:

• Password. If you want Bitdefender to scan the archive, select this option and type the password. If you do not know the password, change the other options.
• Don't ask for a password and skip this object from scan. Select this option to skip scanning this archive.
• Skip all password-protected items without scanning them. Select this option if you do not want to be bothered about password-prote

Bitdefender Internet Security 2015

archives. Bitdefender will not be able to scan them, but a rec kept in the scan log.

Choose the desired option and click OK to continue scanning.

Step 2 - Choose actions

At the end of the scan, you will be prompted to choose the a taken on the detected les, if any.

Note

When you run a quick scan or a full system scan, Bitdefender will take the recommended actions on detected les during the scan. If remain unresolved threats, you will be prompted to choose the act taken on them.

The infected objects are displayed in groups, based on the malw infected with. Click the link corresponding to a threat to nd out information about the infected objects.

You can choose an overall action to be taken for all issues or separate actions for each group of issues. One or several of the options can appear on the menu:

Take proper actions

Bitdefender will take the recommended actions depending on the of detected le:

- Infected les. Files detected as infected match a malware signature in the Bitdefender Malware Signature Database. Bitdefender wi automatically attempt to remove the malware code from the le and reconstruct the original le. This operation is referred disinfection.

Files that cannot be disinfected are moved to quarantine in contain the infection. Quarantined files cannot be executed or therefore, the risk of getting infected disappears. For more in please refer to “Managing quarantined les” (p. 99).

Important

For particular types of malware, disinfection is not possible by the detected le is entirely malicious. In such cases, the infec is deleted from the disk.

- Suspicious les. Files are detected as suspicious by the heuristic analysis. Suspicious les cannot be disinfected, because no disinfection routine is available. They will be moved to quarant prevent a potential infection.

By default, quarantined les are automatically sent to Bitdefen Labs in order to be analyzed by the Bitdefender malware re. If malware presence is conrmed, a signature is released to removing the malware.

•Archives containing infected les.

- Archives that contain only infected les are deleted automatic. - If an archive contains both infected and clean les, Bitdefer attempt to delete the infected les provided it can reconstruct archive with the clean files. If archive reconstruction is not you will be informed that no action can be taken so as clean les.

Delete

Removes detected les from the disk.

If infected les are stored in an archive together with clean I Bitdefender will attempt to delete the infected les and reconst archive with the clean les. If archive reconstruction is not po will be informed that no action can be taken so as to avoi les.

Take no action

No action will be taken on the detected files. After the scan you can open the scan log to view information on these les

Click Continue to apply the specied actions.

Step 3 - Summary

When Bitdefender nishes xing the issues, the scan results will ap a new window. If you want comprehensive information on the sc process, click Show Log to view the scan log.

Click Close to close the window.

Important

In most cases Bitdefender successfully disinfects the infected les it or it isolates the infection. However, there are issues that cannot automatically. If required, please restart your system in order to co cleaning process. For more information and instructions on how to malware manually, please refer to "Removing malware from your system" (p. 195).

17.2.6. Checking scan logs

Each time a scan is performed, a scan log is created and Bid the detected issues in the Antivirus window. The scan log contain information about the logged scanning process, such as scanning the scanning target, the threats found and the actions taken on

You can open the scan log directly from the scan wizard, once completed, by clicking Show Log.

To check a scan log or any detected infection at a later time, steps:

1. Open the Bitdefender window.

2. Click the icon at the top of the window and select Events drop-down menu.

3. In the Events window, select Antivirus from the corresponding drop-down menu.

This is where you can nd all malware scan events, including detected by on-access scanning, user-initiated scans and status for automatic scans.

1. In the events list, you can check what scans have been performed. Click an event to view details about it.

2. To open the scan log, click View log.

17.3. Automatic scan of removable media

Bitdefender automatically detects when you connect a removable device to your computer and scans it in the background. This is in order to prevent viruses and other malware from infecting you

Detected devices fall into one of these categories:

Bitdefender Internet Security 2015

• CDs/DVDs
- USB storage devices, such as flash pens and external hard-drives
- mapped (remote) network drives

You can congregate automatic scan separately for each category of devices. Automatic scan of mapped network drives is off by defa

17.3.1. How does it work?

When it detects a removable storage device, Bitdefender starts sc for malware in the background (provided automatic scan is enable type of device). A Bitdefender B scan icon will appear in the syste You can click this icon to open the scan window and to see t

If Autopilot is on, you will not be bothered about the scan. Th be logged and information about it will be available in the Even If Autopilot is off:

1. You will be noticed through a pop-up window that a new dev detected and it is being scanned.
2. In most cases, Bitdefender automatically removes detected malware isolates infected files into quarantine. If there are unresolved the scan, you will be prompted to choose the actions to be

Note

Take into account that no action can be taken on infected or les detected on CDs/DVDs. Similarly, no action can be taken on or suspicious les detected on mapped network drives if you do the appropriate privileges.

1. When the scan is completed, the scan results window is disp inform you if you can safely access les on the removable me This information may be useful to you:

2. Please be careful when using a malware-infected CD/DVD, because malware cannot be removed from the disc (the media is read-csure real-time protection is turned on to prevent malware from to your system. It is best practice to copy any valuable data to your system and then dispose of the disc.

3. In some cases, Bitdefender may not be able to remove malware specific les due to legal or technical constraints. Such an exam

les archived using a proprietary technology (this is because the cannot be recreated correctly).

To nd out how to deal with malware, please refer to "Removing malware from your system" (p. 195).

17.3.2. Managing removable media scan

To manage automatic scan of removable media, follow these step

1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Antivirus module.
4. In the Antivirus window, select the Exclusions tab.

For best protection, it is recommended to turn on automatic scale types of removable storage devices.

The scanning options are pre-congured for the best detection result infected les are detected, Bitdefender will try to disinfect them (r malware code) or to move them to quarantine. If both actions from Antivirus Scan wizard will allow you to specify other actions to infected les. The scanning options are standard and you cannot them.

17.4. Conguring scan exclusions

Bitdefender allows excluding specific les, folders or le extensions fr scanning. This feature is intended to avoid interference with your it can also help improve system performance. Exclusions are to users having advanced computer knowledge or, otherwise, following recommendations of a Bitdefender representative.

You can congregate exclusions to apply to on-access or on-demand only, or to both. The objects excluded from on-access scanning is scanned, no matter if they are accessed by you or by an appli

Note

Exclusions will NOT apply for contextual scanning. Contextual scanning type of on-demand scanning: you right-click the le or folder you w and select Scan with Bitdefender.

17.4.1. Excluding les or folders from scanning

To exclude specific les or folders from scanning, follow these steps

1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Antivirus module.
4. In the Antivirus window, select the Exclusions tab.
5. Turn on scan exclusions for les using the corresponding switc
6. Click the Excluded les and folders link. In the window that a can manage the les and folders excluded from scanning.
7. Add exclusions by following these steps:

a. Click the Add button, located at the top of the exclusions
b. Click Browse, select the le or folder that you want to be scanning and then click OK. Alternatively, you can type (or paste) the path to the le or folder in the edit eld.
c. By default, the selected le or folder is excluded from both and on-demand scanning. To change when to apply the excl select one of the other options.
d. Click Add.

1. Click OK to save the changes and close the window.

17.4.2. Excluding le extensions from scanning

When you exclude a le extension from scanning, Bitdefender will scan les with that extension, regardless of their location on your The exclusion also applies to les on removable media, such as USB storage devices or network drives.

Important

Use caution when excluding extensions from scanning because such exclusions can make your computer vulnerable to malware.

To exclude le extensions from scanning, follow these steps:

1. Open the Bitdefender window.

2. Access the Protection panel.

3. Click the Antivirus module.

4. In the Antivirus window, select the Exclusions tab.

5. Turn on scan exclusions for les using the corresponding switc

6. Click the Excluded extensions link. In the window that appears to manage the le extensions excluded from scanning.

7. Add exclusions by following these steps:

a. Click the Add button, located at the top of the exclusions

b. Enter the extensions that you want to be excluded from some separating them with semicolons (;). Here is an example:

txt;avi;jpg

c. By default, all les with the specied extensions are excluded both on-access and on-demand scanning. To change when to the exclusion, select one of the other options.

d. Click Add.

1. Click OK to save the changes and close the window.

17.4.3. Managing scan exclusions

If the congured scan exclusions are no longer needed, it is reco that you delete them or disable scan exclusions.

To manage scan exclusions, follow these steps:

1. Open the Bitdefender window.

2. Access the Protection panel.

3. Click the Antivirus module.

4. In the Antivirus window, select the Exclusions tab. Use the options in the Files and folders section to manage scan exclusions.

5. To remove or edit scan exclusions, click one of the available as follows:

- To remove an entry from the table, select it and click the Remove button.

- To edit an entry from the table, double-click it (or select it Edit button). A new window will appear where you can chan extension or the path to be excluded and the type of scan

them to be excluded from, as needed. Make the necessary of then click Modify.

1. To turn off scan exclusions, use the corresponding switch.

17.5. Managing quarantined les

Bitdefender isolates the malware-infected les it cannot disinfect and suspicious les in a secure area named quarantine. When a virus quarantine it cannot do any harm because it cannot be executed

By default, quarantined les are automatically sent to Bitdefender L order to be analyzed by the Bitdefender malware researchers. If I presence is confirmed, a signature is released to allow removing t

In addition, Bitdefender scans the quarantined les after each malw signature update. Cleaned files are automatically moved back to the location.

To check and manage quarantined les, follow these steps:

1. Open the Bitdefender window.

2. Access the Protection panel.

3. Click the Antivirus module.

4. In the Antivirus window, select the Quarantine tab.

5. Quarantined les are managed automatically by Bitdefender accor to the default quarantine settings. Though not recommended, you adjust the quarantine settings according to your preferences.

Rescan quarantine after virus denitions update

Keep this option turned on to automatically scan quarantined after each virus denitions update. Cleaned les are automatica moved back to their original location.

Submit suspicious quarantined les for further analysis

Keep this option turned on to automatically send quarantined Bitdefender Labs. The sample files will be analyzed by the malware researchers. If malware presence is conrmed, a sign is released to allow removing the malware.

Delete content older than {30} days

By default, quarantined les older than 30 days are automati deleted. If you want to change this interval, type a new v

corresponding eld. To disable automatic deletion of old quarales, type 0.

1. To delete a quarantined le, select it and click the Delete but want to restore a quarantined le to its original location, select Restore.

17.6. Active Virus Control

Bitdefender Active Virus Control is an innovative proactive detection technology which uses advanced heuristic methods to detect new threats in real time.

Active Virus Control continuously monitors the applications running computer, looking for malware-like actions. Each of these actions and an overall score is computed for each process. When the c for a process reaches a given threshold, the process is considered harmful and it is blocked automatically.

If Autopilot is off, you will be noticed through a pop-up window blocked application. Otherwise, the application will be blocked without notification. You can check what applications have been detected by Virus Control in the Events window.

17.6.1. Checking detected applications

To check the applications detected by Active Virus Control, follow steps:

1. Open the Bitdefender window.

2. Click the icon at the top of the window and select Events drop-down menu.

3. In the Events window, select Antivirus from the corresponding drop-down menu.

4. Click an event to view details about it.

5. If you trust the application, you can congregate Active Virus Control block it anymore by clicking Allow and monitor. Active Virus Control continue to monitor excluded applications. If an excluded application is detected to perform suspicious activities, the event will simply be performed and reported to Bitdefender Cloud as detection error.

17.6.2. Turning on or off Active Virus Control

To turn on or off Active Virus Control, follow these steps:

1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Antivirus module.
4. In the Antivirus window, select the Shield tab.
5. Click the switch to turn on or off Active Virus Control.

17.6.3. Adjusting the Active Virus Control protection

If you notice that Active Virus Control detects legitimate application you should set a more permissive protection level.

To adjust the Active Virus Control protection, follow these steps:

1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Antivirus module.
4. In the Antivirus window, select the Shield tab.
5. Make sure Active Virus Control is turned on.
6. Drag the slider along the scale to set the desired protection description on the right side of the scale to choose the prote that better ts your security needs.

Note

As you set the protection level higher, Active Virus Control will signs of malware-like behavior to report a process. This will lead number of applications being reported and, at the same time, to increased likelihood of false positives (clean applications detected malicious).

17.6.4. Managing excluded processes

You can congregate exclusion rules for trusted applications so that Virus Control does not block them if they perform malware-like a Active Virus Control will continue to monitor excluded applications.

excluded application is detected to perform suspicious activities, th will simply be logged and reported to Bitdefender Cloud as detect

To manage Active Virus Control process exclusions, follow these

1. Open the Bitdefender window.

2. Access the Protection panel.

3. Click the Antivirus module.

4. In the Antivirus window, select the Exclusions tab.

5. Click the Excluded processes link. In the window that appears, manage the Active Virus Control process exclusions.

Note

Process exclusions also apply to Intrusion Detection.

1. Add exclusions by following these steps:

a. Click the Add button, located at the top of the exclusions
b. Click Browse, nd and select the application you want to be and then click OK.
c. Keep the Allow option selected to prevent Active Virus Cont blocking the application.
d. Click Add.

1. To remove or edit exclusions, proceed as follows:

- To remove an entry from the table, select it and click the Delete button.

•To edit an entry from the table, double-click it (or select it) Modify button. Make the necessary changes, then click Modify

1. Save the changes and close the window.

18. ANTISPAM

Spam is a term used to describe unsolicited e-mail. Spam is a problem, both for individuals and for organizations. It's not pretty, wouldn't want your kids to see it, it can get you red (for was time or from receiving porn in your ofce mail) and you can't s from sending it. The next best thing to that is, obviously, to st it. Unfortunately, Spam comes in a wide range of shapes and s there's a lot of it.

Bitdefender Antispam employs remarkable technological innovations a industry standard antispam Iters to weed out spam before it read user's Inbox. For more information, please refer to "Antispam insights" (p. 104).

The Bitdefender Antispam protection is available only for e-mail cl congured to receive e-mail messages via the POP3 protocol. POP3 of the most widely used protocols for downloading e-mail messag a mail server.

Note

Bitdefender does not provide antispam protection for e-mail accounts you access through a web-based e-mail service.

The spam messages detected by Bitdefender are marked with the prex in the subject line. Bitdefender automatically moves spam m to a specific folder, as follows:

• In Microsoft Outlook, spam messages are moved to a Spam folder, located in the Deleted Items folder. The Spam folder is created during installation of Bitdefender.
• In Outlook Express and Windows Mail, spam messages are moved to Deleted Items.
• In Mozilla Thunderbird, spam messages are moved to a Spam folder, located in the Trash folder. The Spam folder is created during installation of Bitdefender.

If you use other mail clients, you must create a rule to move messages marked as [spam] by Bitdefender to a custom quarantir

18.1. Antispam insights

18.1.1. Antispam Iters

The Bitdefender Antispam Engine incorporates cloud protection and several different Iters that ensure your Inbox to be SPAM-free, like list, Spammers list and Charset Iter.

Friends list / Spammers list

Most people communicate regularly to a group of people or ever messages from companies or organizations in the same domain. I friends or spammers list, you can easily classify which people you receive e-mail from (friends) no matter what the message contains people you never want to hear from again (spammers).

Note

We recommend that you add your friends' names and e-mail addre Friends list. Bitdefender does not block messages from those on t therefore, adding friends helps ensure that legitimate messages get

Charset Iter

Many spam messages are written in Cyrillic and / or Asian cha Charset Filter detects this kind of messages and tags them as

18.1.2. Antispam operation

The Bitdefender Antispam Engine uses all antispam Iters combined determine whether a certain e-mail message should get into your not.

Every e-mail that comes from the Internet is rst checked with tl list/Spammers list Iter. If the sender's address is found in the Friends list the e-mail is moved directly to your Inbox.

Otherwise, the Spammers list Iter will take over the e-mail to ve sender's address is on its list. If a match is made, the e-mail as SPAM and moved in the Spam folder.

Else, the Charset Iter will check if the e-mail is written in Cyril characters. If so the e-mail will be tagged as SPAM and moved folder.

Note

If the e-mail is tagged as SEXUALLY EXPLICIT in the subject line, will consider it SPAM.

18.1.3. Supported e-mail clients and protocols

Antispam protection is provided for all POP3/SMTP e-mail clients. Bitdefender Antispam toolbar however is integrated only into:

●Microsoft Outlook 2007 / 2010 / 2013
- Microsoft Outlook Express and Windows Mail (on 32-bit systems)
- Mozilla Thunderbird 3.0.4

18.2. Turning on or off antispam protection

Antispam protection is enabled by default.

To turn off the Antispam module, follow these steps:

1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Antispam module.
4. In the Antispam window, click the switch to turn on or off Antispam.

18.3. Using the antispam toolbar in your mail window

In the upper area of your mail client window you can see the toolbar. The Antispam toolbar helps you manage antispam protection from your mail client. You can easily correct Bitdefender if it m legitimate message as SPAM.

Important

Bitdefender integrates into the most commonly used mail clients this easy-to-use antispam toolbar. For a complete list of supported mail please refer to "Supported e-mail clients and protocols" (p. 105).

Each button from the Bitdefender toolbar will be explained below:

Is Spam - indicates that the selected e-mail is spam. The e-n moved immediately to the Spam folder. If the antispam cloud se activated, the message is sent to Bitdefender Cloud for further a Not Spam - indicates that the selected e-mail is not spam an should not have tagged it. The e-mail will be moved from the the Inbox directory. If the antispam cloud services are activated, t is sent to Bitdefender Cloud for further analysis.

Important

The Not Spam button becomes active when you select a message as SPAM by Bitdefender (normally these messages are located in folder).

Add Spammer - adds the sender of the selected e-mail to the list. You may need to click OK to acknowledge. The e-mail mess from addresses in the Spammers list are automatically marked as

Add Friend - adds the sender of the selected e-mail to the F may need to click OK to acknowledge. You will always receive messages from this address no matter what they contain.

Spammers - opens the Spammers list that contains all the e-mail addresses from which you don't want to receive messages, regardless of the For more information, please refer to "Configuring the Spammers List" (p. 109).

Friends - opens the Friends list that contains all the e-mail addresses from which you always want to receive e-mail messages, regardless of content. For more information, please refer to "Conguring the Friends List" (p. 108).

Settings - opens a window where you can congregate the antispa and the toolbar settings.

18.3.1. Indicating detection errors

If you are using a supported mail client, you can easily correct liter (by indicating which e-mail messages should not have been [spam]). Doing so helps improve the efficiency of the antispam lte these steps:

1. Open your mail client.
2. Go to the junk mail folder where spam messages are moved

3. Select the legitimate message incorrectly marked as [spam] by Bitdefender.

4. Click the Add Friend button on the Bitdefender antispam toolb the sender to the Friends list. You may need to click OK to You will always receive e-mail messages from this address no what they contain.

5. Click the ✗ Not Spam button on the Bitdefender antispam toolbar (normally located in the upper part of the mail client window). The e-m will be moved to the Inbox folder.

18.3.2. Indicating undetected spam messages

If you are using a supported mail client, you can easily indicate messages should have been detected as spam. Doing so helps if efficiency of the antispam iter. Follow these steps:

1. Open your mail client.
2. Go to the Inbox folder.

3. Select the undetected spam messages.

4. Click the Is Spam button on the Bitdefender antispam toolbar located in the upper part of the mail client window). They are marked as [spam] and moved to the junk mail folder.

18.3.3. Conguring toolbar settings

To congregate the antispam toolbar settings for your e-mail client, o Settings button on the toolbar and then the Toolbar Settings tab Here you have the following options:

- Move message to Deleted Items (only for Microsoft Outlook Express / Windows Mail)

Note

In Microsoft Outlook / Mozilla Thunderbird, detected spam message automatically moved to a Spam folder, located in the Deleted Item folder.

- Mark spam e-mail messages as 'read' - marks the spam messages as read automatically, so as not to be disturbing when they arrive.

- You can choose whether or not to display conrmation windows you click the Add Spammer and Add Friend buttons on the a toolbar.

Conrmation windows can prevent accidentally adding e-mail sende Friends / Spammers list.

18.4. Conguring the Friends List

The Friends list is a list of all the e-mail addresses from which want to receive messages, regardless of their content. Messages friends are not labeled as spam, even if the content resembles

Note

Any mail coming from an address contained in the Friends list, w automatically be delivered to your Inbox without further processing.

To congregate and manage the Friends list:

- If you are using Microsoft Outlook / Outlook Express / Windows Thunderbird, click the Friends button on the Bitdefender antispam toolbar.

- Alternatively, follow these steps: Open the Bitdefender window.1.

1. Access the Protection panel.
2. Under the Antispam module, select Manage Friends.

To add an e-mail address, select the E-mail address option, enter and then click Add. Syntax: [e-mail].

To add all the e-mail addresses from a specific domain, select the name option, enter the domain name and then click Add. Syntax:

• @domain.com, *domain.com and domain.com - all the received e-r messages from domain.com will reach your Inbox regardless of content;
• *domain* - all the received e-mail messages from domain (no n domain sufxes) will reach your Inbox regardless of their content
• *com - all the received e-mail messages having the domain suf: reach your Inbox regardless of their content;

It is recommended to avoid adding entire domains, but this may in some situations. For example, you can add the e-mail domain company you work for, or those of your trusted partners.

To delete an item from the list, click the corresponding Remove all entries from the list, click the Clear List button.

You can save the Friends list to a le so that you can use it computer or after reinstalling the product. To save the Friends list Save button and save it to the desired location. The le will have a .bwl extension.

To load a previously saved Friends list, click the Load button at corresponding .bwl le. To reset the content of the existing list v a previously saved list, select Overwrite current list.

Click OK to save the changes and close the window.

18.5. Conguring the Spammers List

The Spammers list is a list of all the e-mail addresses from w want to receive messages, regardless of their content. Any e-mail received from an address contained in the Spammers list will be marked as SPAM, without further processing.

To congure and manage the Spammers list:

- If you are using Microsoft Outlook / Outlook Express / Windows Thunderbird, click Spammers button on the Bitdefender antispam to integrated into your mail client.

•Alternatively, follow these steps: Open the Bitdefender window.1.

1. Access the Protection panel.

2. Under the Antispam module, select Manage Spammers.

To add an e-mail address, select the E-mail address option, enter and then click Add. Syntax: [e-mail].

To add all the e-mail addresses from a specific domain, select the name option, enter the domain name and then click Add. Syntax:

- @domain.com, *domain.com and domain.com - all the received e-r messages from domain.com will be tagged as SPAM;

- *domain* - all the received e-mail messages from domain (no n domain sufxes) will be tagged as SPAM;

- *com - all the received e-mail messages having the domain suf: be tagged as SPAM.

It is recommended to avoid adding entire domains, but this may in some situations.

Warning

Do not add domains of legitimate web-based e-mail services (such Gmail, Hotmail or other) to the Spammers list. Otherwise, the e-mail received from any registered user of such a service will be detect If, for example, you add yahoo.com to the Spammers list, all e-m coming from yahoo.com addresses will be marked as [spam].

To delete an item from the list, click the corresponding Remove all entries from the list, click the Clear List button.

You can save the Spammers list to a le so that you can use computer or after reinstalling the product. To save the Spammers the Save button and save it to the desired location. The le will have a .bwl extension.

To load a previously saved Spammers list, click the Load button the corresponding .bwl le. To reset the content of the existing I loading a previously saved list, select Overwrite current list.

Click OK to save the changes and close the window.

18.6. Conguring the local antispam lters

As described in "Antispam insights" (p. 104), Bitdefender uses a combination of different antispam Iters to identify spam. The antispam Iters are pre-congured for efcient protection.

Important

Depending on whether or not you receive legitimate e-mails written or Cyrillic characters, disable or enable the setting that automatically such e-mails. The corresponding setting is disabled in the localized of the program that use such charsets (for example, in the Russian version).

To congregate the local antispam Iters, follow these steps:

1. Open the Bitdefender window.

2. Access the Protection panel.

3. Click the Antispam module.

4. In the Antispam window, select the Settings tab.

5. Click the switches to turn on or off the local antispam Iters

If you are using Microsoft Outlook / Outlook Express / Windows Thunderbird, you can congregate the local antispam Iters directly from mail client. Click the Settings button on the Bitdefender antispam (normally located in the upper part of the mail client window) a Antispam Filters tab.

18.7. Conguring the cloud settings

The cloud detection makes use of the Bitdefender Cloud services you with efcient and always up-to-date antispam protection.

The cloud protection functions as long as you keep Bitdefender enabled.

Samples of legitimate or spam e-mails can be submitted to Bitdef when you indicate detection errors or undetected spam e-mails. The improve the Bitdefender antispam detection.

Congure the e-mail sample submission to Bitdefender Cloud by se the desired options, by following these steps:

1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Antispam module.
4. In the Antispam window, select the desired options from the Settings tab.

If you are using Microsoft Outlook / Outlook Express / Windows Thunderbird, you can congregate the cloud detection directly from your client. Click the Settings button on the Bitdefender antispam toolb (normally located in the upper part of the mail client window) a Cloud Settings tab.

19. WEB PROTECTION

Bitdefender Web protection ensures a safe browsing experience by you about potential phishing web pages.

Bitdefender provides real-time web protection for:

• Internet Explorer
• Mozilla Firefox
• Google Chrome
  • Safari

To congregate Web protection settings, follow these steps:

1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Web Protection module.

Click the switches to turn on or off:

- Search Advisor, a component that rates the results of your search queries and the links posted on social networking websites by icon next to every result:

• You should not visit this web page.
  This web page may contain dangerous content. Exercise caution decide to visit it.
  This is a safe page to visit.

Search Advisor rates the search results from the following web engines:

• Google
- Yahoo!
•Bing
• Baidu

Search Advisor rates the links posted on the following online s networking services:

• Facebook
  • Twitter

- Scanning SSL web trafc.

More sophisticated attacks might use secure web traffic to mislie victims. It is therefore recommended to enable SSL scanning.

•Protection against fraud.
• Protection against phishing.

You can create a list of web sites that will not be scanned by antimalware, antiphishing and antifraud engines. The list should contain only web sites you fully trust. For example, add the web sites currently shop online.

To congregate and manage web sites using the web protection prov Bitdefender, click the Whitelist link. A new window will appear.

To add a site to the whitelist, provide its address in the correct and click Add.

To remove a web site from the list, select it in the list and corresponding Remove link.

Click Save to save the changes and close the window.

19.1. Bitdefender alerts in the browser

Whenever you try to visit a website classified as unsafe, the web blocked and a warning page is displayed in your browser.

The page contains information such as the website URL and the threat.

You have to decide what to do next. The following options are

• Navigate away from the web page by clicking Take me back to safety.
• Disable blocking pages that contain phishing by clicking Disable Antiphishing Iter.
• Disable blocking pages that contain malware by clicking Disable Antimalware Iter.
• Add the page to the Antiphishing whitelist by clicking Add to whitelist. The page will no longer be scanned by Bitdefender Antiphishing eng
• Proceed to the web page, despite the warning, by clicking I understand the risks, take me there anyway.

20. DATA PROTECTION

Data protection prevents sensitive data leaks when you are online. Consider a simple example: you have created a data protection r protects your credit card number. If a spyware software somehow to install on your computer, it cannot send your credit card num instant messages or web pages. Moreover, your children cannot u buy online or reveal it to people they met on the Internet.

20.1. About data protection

Whether it is your e-mail or your credit card number, when they wrong hands such information may cause you damage: you may drowning in spam messages or you might be surprised to access account.

Based on the rules you create, Data Protection scans the web, instant messaging traffic leaving your computer for specific character (for example, your credit card number). If there is a match, the web page, e-mail or instant message is blocked.

You can create rules to protect any piece of information you m personal or condential, from your phone number or e-mail address bank account information. Multiuser support is provided so that use on to different Windows user accounts can congregate and use the rules. If your Windows account is an administrator account, the I create can be congregate to also apply when other users of the are logged on to their Windows user accounts.

20.2. Conguring data protection

If you want to use data protection, follow these steps:

1. Open the Bitdefender window.
2. Access the Privacy panel.
3. Click the Data Protection module.

4. Make sure data protection is enabled.

5. Create rules to protect your sensitive data. For more information refer to "Creating data protection rules" (p. 115).

20.2.1. Creating data protection rules

To create a rule, click the Add rule button and follow the config. You can navigate through the wizard using the Next and Back buttons. To exit the wizard, click Cancel.

1. Describe Rule

You must set the following parameters:

• Rule Name - type the name of the rule in this edit eld.
• Rule Type - choose the rule type (address, name, credit card, PIN, SSN, etc).
• Rule Data - type the data you want to protect in this edit eld. For example, if you want to protect your credit card number, type of it here.

Important

It is recommended to enter at least three characters in order mistakenly blocking messages and web pages. However, for extra only enter partial data (for example, only a part of your credit number).

- Rule Description - enter a short description of the rule in the edit eld.

Since the blocked data (character string) is not displayed in when accessing the rule, the description should help you ease it.

2. Congure rule settings

a. Select the type of trafc you want Bitdefender to scan.

• Scan Web (HTTP trafc) - scans the HTTP (web) trafc and blocks the outgoing data that matches the rule data.
• Scan e-mail (SMTP traffic) - scans the SMTP (mail) traffic and blocks the outgoing e-mail messages that contain the rule data.

You can choose to apply the rule only if the rule data may words or if the rule data and the detected string case mat

b. Specify the users for which the rule applies.

- Only for me (current user) - the rule will apply only to your user account.

- All users - the rule will apply to all Windows accounts.

- Limited user accounts - the rule will apply to you and all limited Windows accounts.

Click Finish. The rule will appear in the table.

From now on, any attempt to send the rule data through the protocols will fail. An entry will be displayed in the Events wind that Bitdefender has blocked identity specific content from being so

20.3. Managing rules

To manage the data protection rules:

1. Open the Bitdefender window.
2. Access the Privacy panel.
3. Click the Data Protection module.

You can see the rules created so far listed in the table.

To delete a rule, select it and click the Remove rule button.

To edit a rule, select it and click the Edit rule button. A new appear. Here you can change the name, description and parameter rule (type, data and trafc). Click OK to save the changes.

20.4. Deleting les permanently

When you delete a le, it can no longer be accessed through no. However, the file continues to be stored on the hard disk until when copying new les.

The Bitdefender File Shredder will help you permanently delete data physically removing it from your hard disk.

You can quickly shred files or folders from your computer using contextual menu, by following these steps:

1. Right-click the le or folder you want to permanently delete.
2. Select Bitdefender > File Shredder in the context menu that appears.
3. A conrmation window will appear. Click Yes to start the File wizard.

4. Wait for Bitdefender to nish shredding the les.

5. The results are displayed. Click Close to exit the wizard. Alternatively, you can shred les from the Bitdefender interface.

6. Open the Bitdefender window.

7. Access the Privacy panel.

8. Under the Data Protection module, select File Shredder.

9. Follow the File Shredder wizard:

a. Select le/folder

Add the les or folders you want to be permanently removed

b. Shredding Files

Wait for Bitdefender to nish shredding the les.

c. Results

The results are displayed. Click Close to exit the wizard.

21. VULNERABILITY

An important step in protecting your computer against malicious IP and applications is to keep up to date the operating system an applications you regularly use. You should also consider disabling settings that make the system more vulnerable to malware. More prevent unauthorized physical access to your computer, strong pas (passwords that cannot be easily guessed) must be congured for Windows user account.

Bitdefender automatically checks your system for vulnerabilities and you about them. System vulnerabilities include the following:

• outdated applications on your computer.
• missing Windows updates.
• weak passwords to Windows user accounts.

Bitdefender provides two easy ways to x the vulnerabilities of yo

- You can scan your system for vulnerabilities and x them step using the Vulnerability Scan option.

- Using automatic vulnerability monitoring, you can check and x de vulnerabilities in the Events window.

You should check and x system vulnerabilities every one or two

21.1. Scanning your system for vulnerabilities

To fix system vulnerabilities using the Vulnerability Scan option, fo steps:

1. Open the Bitdefender window.
2. Access the Protection panel.
3. Under the Vulnerability module, select Vulnerability Scan.
4. Wait for Bitdefender to check your system for vulnerabilities. Scanning process, click the Skip button at the top of the win

a. Application updates

If an application is not up to date, click the provided link the latest version.

Click View details to see information about the application th to be updated.

b. Windows updates

Click View details to see the list of critical Windows update not currently installed on your computer.

To initiate the installation of selected updates, click Install updates.

Please note that it may take a while to install the updates them may require a system restart to complete the installation required, restart the system at your earliest convenience.

c. Weak passwords

You can see the list of the Windows user accounts congrue computer and the level of protection their password provides.

Click View details to modify the weak passwords. You can be between asking the user to change the password at the next changing the password yourself immediately. For a strong past use a combination of uppercase and lowercase letters, number special characters (such as #, \$ or @).

In the upper-right corner of the window you can liter the results to your preferences.

21.2. Using automatic vulnerability monitoring

Bitdefender scans your system for vulnerabilities regularly, in the ba and keeps records of detected issues in the Events window.

To check and x the detected issues, follow these steps:

1. Open the Bitdefender window.

2. Click the icon at the top of the window and select Events drop-down menu.

3. In the Events window, select Vulnerability.

4. You can see detailed information regarding the detected system vulnerabilities. Depending on the issue, to x a specific vulnerable proceed as follows:

- If Windows updates are available, click Update now.

- If an application is outdated, click Update now to find a link to the vendor web page from where you can install the latest version of application.

- If a Windows user account has a weak password, click Change password to force the user to change the password at the next logor the password yourself. For a strong password, use a combination uppercase and lowercase letters, numbers and special characters as #, \$ or @).

- If the Windows Autorun feature is enabled, click Disable to disable it.

To congregate the vulnerability monitoring settings, follow these steps

1. Open the Bitdefender window.

2. Access the Protection panel.

3. Click the Vulnerability module.

4. Click the switch to turn on or off Vulnerability scan.

Important

To be automatically noticed about system or application vulnerability keep the Vulnerability scan option enabled.

1. Choose the system vulnerabilities you want to be regularly choosing using the corresponding switches.

Critical Windows updates

Check if your Windows operating system has the latest critic updates from Microsoft.

Application updates

Check if applications installed on your system are up-to-date. applications can be exploited by malicious software, making vulnerable to outside attacks.

Weak passwords

Check whether the passwords of the Windows accounts conq on the system are easy to guess or not. Setting password hard to guess (strong passwords) makes it very difficult for to break into your system. A strong password includes up and lowercase letters, numbers and special characters (such or @).

Media autorun

Check the status of the Windows Autorun feature. This feature applications to be automatically started from CDs, DVDs, USB or other external devices.

Some types of malware use Autorun to spread automatically removable media to the PC. This is why it is recommended this Windows feature.

Note

If you turn off monitoring of a specific vulnerability, related issue longer be recorded in the Events window.

22. FIREWALL

The Firewall protects your computer from inbound and outbound unauthorized connection attempts, both on local networks and on Internet. It is quite similar to a guard at your gate - it keeps attempts and decides which to allow and which to block.

The Bitdefender rewall uses a set of rules to liter data transmitt from your system. The rules are grouped into 2 categories:

General Rules

Rules that determine the protocols over which communication is

A default set of rules that provides an optimal protection is can edit the rules by allowing or denying connections over co- protocols.

Application Rules

Rules that determine how each application can access network and the Internet.

Under normal conditions, Bitdefender automatically creates a rule whenever an application tries to access the Internet. You can manually add or edit rules for applications.

Bitdefender automatically assigns a network type to every network connection it detects. Depending on the network type, the firewall is set to the appropriate level for each connection.

To nd out more about the rewall settings for each network type you can edit the network settings, please refer to “Managing connection settings” (p. 127).

22.1. Turning on or off rewall protection

To turn rewall protection on or off, follow these steps:

1. Open the Bitdefender window.

2. Access the Protection panel.

3. Click the Firewall module.

4. In the Firewall window, click the Firewall switch.

Warning

Because it exposes your computer to unauthorized connections, turn the rewall should only be a temporary measure. Turn the rewall b soon as possible.

22.2. Managing rewall rules

22.2.1. General rules

Whenever data is transmitted over the Internet, certain protocols are allowed. By default, general rules are not displayed when you operate to edit the rules, follow these steps:

1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Firewall module.
4. In the Firewall window, select the Rules tab.
5. Check the Show general rules box in the left-lower corner of The default rules are displayed. To edit the priority of a rule, c corresponding arrow in the Permission column and select Allow or Deny.

DNS over UDP / TCP

Allow or deny DNS over UDP and TCP.

By default, this type of connection is allowed.

Incoming ICMP / ICMPv6

Allow or deny ICMP / ICMPv6 messages.

ICMP messages are often used by hackers to carry out attack computer networks. By default, this type of connection is deni

Sending E-mails

Allow or deny sending e-mails over SMTP.

By default, this type of connection is allowed.

Web Browsing HTTP

Allow or deny HTTP web browsing.

By default, this type of connection is allowed.

Incoming Remote Desktop Connections

Allow or deny other computers' access over Remote Desktop Connections.

By default, this type of connection is allowed.

Windows Explorer trafc on HTTP / FTP

Allow or deny HTTP and FTP trafc from Windows Explorer.

By default, this type of connection is denied.

22.2.2. Application rules

To view and manage the rewall rules controlling applications' access network resources and the Internet, follow these steps:

1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Firewall module.
4. In the Firewall window, select the Rules tab.

You can see the programs (processes) for which rewall rules have created in the table. To see the rules created for a specific app double-click it.

For each rule the following information is displayed:

• Name - the name of the process the rules applies to.
• Network Types - the process and the network adapter types the rule applies to. Rules are automatically created to Iter network or Internet access through any adapter. By default, the rules apply to any network manually create rules or edit existing rules to filter an application or Internet access through a specific adapter (for example, a win network adapter).
• Protocol - the IP protocol the rule applies to. By default, the rules apply to any protocol.
• Permission - whether the application is allowed or denied access to the network or Internet under the specified circumstances.

To manage the rules, use the buttons above the table:

- Add rule - opens a window where you can create a new rule.

• Remove rule - deletes the selected rule.
• Reset rules - opens a window where you can choose to remove the current set of rules and restore the default ones.

Adding / editing application rules

To add or edit an application rule, click the Add rule button at or click a current rule. A new window will appear. Proceed as

• Program Path. Click Browse and select the application the rule applies to.
• Local Address. Specify the local IP address and port the rule applies to. If you have more than one network adapter, you can clear the box and type a specific IP address.
• Remote Address. Specify the remote IP address and port the rule applies to. To liter traffic between your computer and a specific compute the Any check box and type its IP address.
• IP version. Select from the menu the IP version (IPv4, IPv6 or any) the rule applies to.
• Direction. Select from the menu the trafc direction the rule applies to.

	DescriptionDirection
	The rule applies only for the outgoing direction
	The rule applies only for the incoming direction
	The rule applies in both directions.Bot

Click the More options link for other actions:

- Protocol. Select from the menu the IP protocol the rule applies to.

• If you want the rule to apply to all protocols, select Any.
• If you want the rule to apply to TCP, select TCP.
• If you want the rule to apply to UDP, select UDP.
• If you want the rule to apply to a specific protocol, type the assigned to the protocol you want to liter in the blank edit

Note

IP protocol numbers are assigned by the Internet Assigned Nur Authority (IANA). You can nd the complete list of assigned IP numbers at http://www.iana.org/assignments/protocol-numbers.

- Events. Depending on the selected protocol, choose the network events the rule applies to. The following events may be taken into an

	DescriptionEvent
Connect	Preliminary exchange of standard messages used connection-oriented protocols (such as TCP) to es connection. With connection-oriented protocols, data between two computers occurs only after a con established.
	Flow of data between two computers.Trafc
Listen	State in which an application monitors the netw to establish a connection or to receive informati peer application.

- Network Type. Select the type of network the rule applies to. You can change the type by opening the Network Type drop-down menu selecting one of the available types from the list.

	DescriptionNetwork Type
	Disable the rewall for the respective adapter
Home/Ofce	Allow all traffic between your computer and in the local network.
	All trafc is Itered.Public
Untrusted	Completely block network and Internet traffic the respective adapter.

- Permission. Select one of the available permissions:

DescriptionPermission

Allow The specied application will be allowed network / Int access under the specied circumstances.

Deny The specied application will be denied network / Inte access under the specied circumstances.

22.3. Managing connection settings

For each network connection you can congregate special trusted or zones.

A trusted zone is a device that you fully trust, for example a printer. All traffic between your computer and a trusted device is To share resources with specific computers in an unsecured wireless add them as allowed computers.

An untrusted zone is a device that you do not want to commit your computer at all.

To view and manage zones on your network adapters, follow the

1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Firewall module.
4. In the Firewall window, select the Adapters tab.

A new window will appear displaying the network adapters with connections and the current zones, if any.

For each zone the following information is displayed:

• Network Type - the type of network your computer is connected to.
- Stealth Mode - whether you can be detected by other computer

To congregate the Stealth Mode, select the desired option from the corresponding drop-down menu.

DescriptionStealth option

On

Stealth Mode is on. Your computer is invi from both the local network and the Inter

	DescriptionStealth option
Off	Stealth Mode is off. Anyone from the network or the Internet can ping and computer.
Remote	Your computer cannot be detected from Internet. Local network users can ping detect your computer.

●Generic - whether generic rules are applied to this connection.

If the IP address of a network adapter is changed, Bitdefender the network type accordingly. If you want to keep the same t Yes from the corresponding drop-down menu.

Adding / editing exceptions

To add or edit an exception, click the Network exceptions button table. A new window displaying the IP addresses of the devices to the network will appear. Proceed as follows:

1. Select the IP address of the computer you want to add, or or address range in the provided text box.

2. Select the permission:

3. Allow - to allow all traffic between your computer and the selected computer.

4. Deny - to block all traffic between your computer and the selected computer.

5. Click the + button to add the exception and close the window. If you want to remove an IP, click the corresponding button a window.

22.4. Conguring advanced settings

To congregate advanced rewall settings, follow these steps:

1. Open the Bitdefender window.
2. Access the Protection panel.

3. Click the Firewall module.

4. In the Firewall window, select the Settings tab.

The following features can be enabled or disabled.

- Internet connection sharing - enables support for Internet connection sharing.

Note

This option does not automatically enable Internet connection share your system, but only allows this type of connection in case you from your operating system.

- Block port scans in the network - detects and blocks attempts to nd out which ports are open.

Port scans are frequently used by hackers to nd out which p on your computer. They might then break into your computer i a less secure or vulnerable port.

- Monitor Wi-Fi connections - when you are connected to wireless networks, information is displayed regarding specific network events (for exa when a new computer has joined the network).

22.5. Conguring alert intensity

Bitdefender Internet Security 2015 was designed to be as unintrus possible. Under normal conditions, you do not have to make dec whether to allow or deny connections or actions attempted by the applications running on your system.

If you want to be in complete control of the decision making, steps:

1. Open the Bitdefender window.
2. Click the icon at the top of the window and select General from the drop-down menu.
3. In the General Settings window select the General Settings tal
4. Turn on Paranoid Mode by clicking the corresponding switch.

Note

When Paranoid Mode is turned on, the Autopilot and Proles features are automatically switched off.

Paranoid Mode can be used simultaneously with Battery Mode.

As long as Paranoid Mode is on, you will be prompted for action one of the following situations occurs:

• An application tries to connect to the Internet.
• An application tries to perform an action considered suspicious I Intrusion Detection or the Active Virus Control.

The alert contains detailed information regarding the application and detected behavior. Select to Allow or Deny the action using the corresponding button.

23. INTRUSION DETECTION

Bitdefender Intrusion Detection monitors the network and system are for malicious activities or policy violations. It can detect and block to change critical system les, Bitdefender les or registry entries, installation of malware drivers and attacks performed by code injer injection).

To congregate the Intrusion Detection, follow these steps:

1. Open the Bitdefender window.
2. Access the Protection panel.

3. Click the Intrusion Detection module.

4. To turn on the Intrusion Detection, click the corresponding sw

5. Drag the slider along the scale to set the desired aggressiven Use the description on the right side of the scale to choose better ts your security needs.

You can check what applications have been detected by the IntrDetection in the Events window.

If there are applications you trust and do not want the Intrusion to scan, you can add exclusion rules for them. To exclude an from scanning, follow the steps described in section “Managing excluded processes” (p. 101).

Note

The operation of the Intrusion Detection is related to that of the Control. Process exclusion rules apply to both systems.

24. SAFEPAY SECURITY FOR ONLINE TRANSACTI

The computer is fast becoming the main tool for shopping and Paying bills, transferring money, buying pretty much anything you can has never been quicker or easier.

This involves sending personal information, account and credit card passwords and other types of private information over the Internet words exactly the type of information flow that cyber-criminals are interested to tap into. Hackers are relentless in their efforts to information, so you can never be too careful about securing online transactions.

Bitdefender Safepay™ is first of all a protected browser, a sealed that is designed to keep your online banking, e-shopping and any of online transaction private and secure.

For the best privacy protection, Bitdefender Wallet has been integrated Bitdefender Safepay™ to secure your credentials whenever you want access private online locations. For more information, please refer to "Wallet protection for your credentials" (p. 137).

Bitdefender Safepay™ offers the following features:

• It blocks access to your desktop and any attempt to take sna your screen.
• It protects your secret passwords while browsing online with Wa
• It comes with a virtual keyboard which, when used, makes it if for hackers to read your keystrokes.
• It is completely independent from your other browsers.
• It comes with built-in hotspot protection to be used when your is connected to unsecured Wi-networks.
• It supports bookmarks and allows you to navigate between your banking/shopping sites.
• It is not limited to banking and e-shopping. Any website can be Bitdefender Safepay™.

24.1. Using Bitdefender Safepay™

By default, Bitdefender detects when you navigate to an online b or online shop in any browser on your computer and prompts y it in Bitdefender Safepay™.

To access the main interface of Bitdefender Safepay™, use one of following methods:

•From the Bitdefender interface:

1. Open the Bitdefender window.

2. Click the Safepay action button on the right side of the w

- From Windows:

•In Windows 7:

1. Click Start and go to All Programs.

2. Click Bitdefender.

3. Click Bitdefender Safepay™.

• In Windows 8 and Windows 8.1:

Locate Bitdefender Safepay™ from the Windows Start screen (for example, you can start typing "Bitdefender Safepay™" directly in Start screen) and then click the icon.

•In Windows 10:

Type "Bitdefender Safepay™" in the search box from the taskb click its icon.

Note

If the Adobe Flash Player plugin is not installed or is outdated, a message will be displayed. Click the corresponding button to continue. After the installation process is completed, you will have to manual the Bitdefender Safepay™ browser to continue your work.

If you are used to web browsers, you will have no trouble using Safepay™ - it looks and behaves like a regular browser:

- enter URLs you want to go to in the address bar.

- add tabs to visit multiple websites in the Bitdefender Safepay™ by clicking.

- navigate back and forward and refresh pages → using respectively.

- access Bitdefender Safepay™ settings by clicking .

- protect your passwords with Wallet by clicking .

- manage your bookmarks by clicking next to the address bar.

- open the virtual keyboard by clicking .

- increase or decrease the browser size by pressing simultaneously Ctrl and the +/- keys in the numeric keypad.

24.2. Conguring settings

Click to congregate the following settings:

General Bitdefender Safepay™ behavior

Choose what will happen when you access an online shop or banking site in your regular web browser:

• Automatically open in Bitdefender Safepay™.
• Have Bitdefender prompt you for action each time.

- Never use Bitdefender Safepay™ for pages visited in a regular

Domains list

Choose how Bitdefender Safepay™ will behave when you visit from specific domains in your regular web browser by adding the domains list and selecting the behavior for each one:

- Automatically open in Bitdefender Safepay™.

●Have Bitdefender prompt you for action each time.

- Never use Bitdefender Safepay™ when visiting a page from th in a regular browser.

Blocking pop-ups

You can choose to block pop-ups by clicking the correspondin

You can also create a list of web sites to allow pop-ups from should contain only web sites you fully trust.

To add a site to the list, provide its address in the correspond and click Add domain.

To remove a web site from the list, select it in the list and corresponding Remove link.

24.3. Managing bookmarks

If you disabled the automatic detection of some or all websites, I simply doesn't detect certain websites, you can add bookmarks to Safepay™ so that you can easily launch favorite websites in the Follow these steps to add a URL to Bitdefender Safepay™ bookm

1. Click next to the address bar to open the Bookmarks page.

Note

The Bookmarks page is opened by default when you start Bitde Safepay™.

1. Click the + button to add a new bookmark.
2. Enter the URL and the title of the bookmark and click Creat also added to the Domains list on the settings page.

24.4. Hotspot protection for unsecured networks

When using Bitdefender Safepay™ while connected to unsecured Wi networks (for example, a public hotspot) an extra layer of securit by the Hotspot protection feature. This service encrypts Internet communication over unsecured connections, helping you maintain your privacy no matter what network you are connected to.

The following prerequisites must be met for Hotspot protection to

• You are logged in to a MyBitdefender account from Bitdefender Security 2015.
• Your computer is connected to an unsecured network.

Once the prerequisites are met, Bitdefender will automatically prom to use the secured connection whenever you open Bitdefender Sa All you need to do is enter your MyBitdefender credentials when

The secure connection will be initialized and a message will be the Bitdefender Safepay™ window when the connection is establish symbol—appears in front of the URL in the address bar to help identify secure connections.

To improve your visual browsing experience, you can choose to enter Flash and Java plugins by clicking Show advanced settings.

Bitdefender Internet Security 2015

You may need to acknowledge the action.

25. WALLET PROTECTION FOR YOUR CREDENTIAL

We use our computers to shop online or pay our bills, to conr media platforms or log in with instant messaging applications.

But as everybody knows, it's not always easy to remember the

And if we are not careful while browsing online, our private info as our e-mail address, our instant messaging ID or our credit can be compromised.

To keep your passwords or your personal data on a sheet of computer can be dangerous because they can be accessed and people who want to steal and use that information. And to rem password you have set for your online accounts or for your fav is not an easy task.

Therefore, is there a way to make sure that we nd our password need them? And can we rest assured that our secret passwords safe?

Wallet is the password manager that helps you keep track of yo protects your privacy and provides a secure browsing experience.

Using a single master password to access your credentials, Wallet easy for you to keep your passwords safe.

To offer the best protection for your online activities, Wallet is with Bitdefender Safepay™ and provides a unied solution for the ways in which your private data can be compromised.

Wallet protects the following private information:

● Personal information, such as the e-mail address or the phone

- Login credentials for the websites

●Bank account information or the credit card number

- Access data to the e-mail accounts

- Passwords for the applications

●Passwords for the Wi-Fi networks

25.1. Conguring the Wallet

Once the installation is nished and you open your browser, you noticed through a pop-up window that you can use Wallet for an browsing experience.

Click Explore to start the setup wizard for the Wallet. Follow the complete the setup process.

Two tasks can be performed during this step:

- Create a new Wallet database to protect your passwords.

During the setup process, you will be asked to protect your master password. The password should be strong and contain a characters.

To create a strong password use minimum one number or syn one upper case character. Once you have set a password, any to access the Wallet will rst have to provide the password.

At the end of the setup process, the following Wallet settings by default:

- Save credentials automatically in Wallet.

- Ask for my master password when I login to my computer.

●Automatically lock Wallet when I leave my PC unattended.

- Import an existing database if you previously used Wallet on yc

Export the Wallet database

To export your Wallet database, follow these steps:

1. Open the Bitdefender window.

2. Access the Privacy panel.

3. Under the Wallet module, select Export Wallet.

4. Follow the steps to export the Wallet database to a location system.

Create a new Wallet database

To create a new Wallet database, follow these steps:

1. Open the Bitdefender window.

2. Access the Privacy panel.

3. Under the Wallet module, select Create new Wallet.

4. A warning window will appear informing you that the data cu in the Wallet will be deleted. Click Yes to wipe the existing to continue with the wizard. To exit the wizard, click No.

Manage your Wallet credentials

To manage your passwords, follow these steps:

1. Open the Bitdefender window.

2. Access the Privacy panel.

3. Under the Wallet module, select Open Wallet.

A new window will appear. Select the desired category from the of the window:

- Identity

- Websites

• Online banking

E-mail client

- Applications

•Wi-Fi Networks

Adding/ editing the credentials

- To add a new password, choose the desired category from the + Add item, insert the information in the corresponding elds ar Save button.

• To edit an entry from the table, select it and click the Edit button.

• To exit, click Cancel.

- To remove an entry, select it, click the Edit button and choose Delete.

25.2. Turning on or off the Wallet protection

To turn the Wallet protection on or off, follow these steps:

1. Open the Bitdefender window.
2. Access the Privacy panel.
3. Click the Wallet module.
4. In the Wallet window, click the switch to turn on or off Wa

25.3. Managing the Wallet settings

To congregate the master password in detail, follow these steps:

1. Open the Bitdefender window.
2. Access the Privacy panel.
3. Click the Wallet module.
4. In the Wallet window, select the Master password tab.

The following options are available:

• Ask for my master password when I login to my PC - you will be prompted to insert your master password when you access the computer.
• Ask for my master password when I open my browsers and apps - you will be prompted to insert your master password when you access or an application.
• Automatically lock Wallet when I leave my PC unattended - you will be prompted to insert your master password when you return to yo after 15 minutes.

Important

Be sure to remember your master password or keep a record of place. If you forget the password, you will have to reinstall the p contact Bitdefender for support.

Improve your experience

To select the browsers or the applications where you want to in Wallet, follow these steps:

1. Open the Bitdefender window.
2. Access the Privacy panel.

3. Click the Wallet module.

4. In the Wallet window, select the Enhanced apps tab.

Check an application to use the Wallet and improve your expe

• Internet Explorer
• Mozilla Firefox
• Google Chrome
  • Safepay
• Yahoo! Messenger
  •Skype

Conguring the Autoll

The Autoll feature makes it easy for you to connect with your websites or to log in with your online accounts. The rst time login credentials and personal information into your web browser, automatically secured into the Wallet.

To congregate the Autoll settings, follow these steps:

1. Open the Bitdefender window.
2. Access the Privacy panel.
3. Click the Wallet module.
4. In the Wallet window, select the Autoll settings tab.
5. Congure the following options:

• Autoll login credentials:

• Autoll login credentials every time - the credentials are inserted automatically into the browser.
• Let me choose when I want to autoll my login credentials - you can choose when to autoll the credentials into the browser.

•Congure how Wallet secures your credentials:

• Save credentials automatically in Wallet - the login credentials and other identifiable information such as your personal and credit details are automatically saved and updated into the Wallet.
• Ask me every time - you will be asked every time if you want to add your credentials to the Wallet.

- Do not save, I will update the information manually - the credentials can be added only manually into the Wallet.

- Autoll forms:

- Prompt my ll options when I visit a page with forms - a popup with the ll options will appear every time Bitdefender detects that want to perform an online payment or to sign up.

Manage the Wallet information from your browser

You can easily manage the Wallet directly from your browser, to important data at hand. The Wallet add-on is supported by the browsers: Google Chrome, Internet Explorer and Mozilla Firefox, and also integrated with Safepay.

To access the Wallet extension, open your web browser, allow the be installed and click the icon on the toolbar.

The Wallet extension contains the following options:

- Open Wallet - opens the Wallet.

- Lock Wallet - locks the wallet.

- Websites - opens a submenu with all the websites logins stored Wallet. Click Add website to add new websites into the list.

- Fill forms - opens a submenu containing the information you ad specific category. From here you can add new data to your Wa

- Settings - opens the Wallet settings window.

- Report issue - report any issue you encounter with the Bitdefen

26. PARENTAL CONTROL

Parental Control enables you to control the access to the Internet specific applications for each user holding a user account on the

Once you have congured Parental Control, you can easily nd out your child is doing on the computer.

All you need is a computer with Internet access and a web br

You can congregate Parental Control to block:

• inappropriate web pages.
• Internet access, for specific periods of time (such as when it's lessons).
• applications like games, chat, lesharing programs or others.
• instant messages sent by IM contacts other than those allowed.

Check your children's activities and change the Parental Control so using MyBitdefender from any computer or mobile device connected Internet.

26.1. Accessing Parental Control dashboard

The Parental Control dashboard is organized into modules from w can monitor the child's activities on the computer.

Bitdefender enables you to control the access to the Internet and applications for your children. At the same time, it allows you to their Facebook account activity.

With Bitdefender you can access Parental Control settings from MyBitdefender account on any computer or mobile device connecte Internet.

Access your online account:

- On any device with Internet access:

1. Open a web browser.
2. Go to: https://my.bitdefender.com
3. Log in to your account using your user name and password
4. Click Parental Control to access the dashboard.

- From your Bitdefender interface:

1. Make sure you are logged on to the computer with an ad account. Only users with administrative rights on the system administrators) can access and congure Parental Control.
2. Open the Bitdefender window.
3. Access the Privacy panel.
4. Under the Parental Control module, select Congure.

Make sure that you are logged in to your MyBitdefender acc

1. The Parental Control dashboard will open in a new window. where you can check and congregate the Parental Control setting each Windows user account.

26.2. Adding your child's prole

Before you congregate Parental Control, create separate Windows user accounts for your children to use. This will allow you to know each of them is doing on the computer. You should create limit user accounts so that they cannot change the Parental Control's more information, please refer to "How do I create Windows user accounts?"

(p. 65).

To add your child's prole to Parental Control:

1. Access the Parental Control dashboard from your MyBitdefender account.
2. Click Add child on the left-side menu.
3. Enter the name and age of the child in the corresponding e the age of the child will automatically load settings considered for that age category, based on child development standards.
4. You can see below the devices that are linked to your MyB account.
5. Select the computer and the Windows account for your child.
6. Click Create Prole.

The computer and the Windows account of your child are now your MyBitdefender account.

26.2.1. Installing Parental Control on the Android de

To install Parental Control on your child's mobile device, follow tl

1. Access the Parental Control dashboard from your MyBitdefender account.
2. Click Add child on the left-side menu.
3. Enter the name and age of the child in the corresponding e the age of the child will automatically load settings considered for that age category, based on child development standards.
4. Click Install on new device to continue.
5. A new window will appear. Select Google Play from the list.
6. To download and install Parental Control on the device, click button.
7. Select the device where you want to install the app.
8. Click Install to continue.

Wait for the app to install on the device. Make sure the chi connected to the Internet.

1. At the end of the installation, you will be prompted to give administrator rights on the device.

10 Tap Accept to nish the installation.

Linking Parental Control to MyBitdefender

To monitor your child's online activity, you must link the child's your MyBitdefender account by logging in to the account from th To link the device to your MyBitdefender account, follow these s

1. Enter your MyBitdefender user name and password.

If you do not have an account, choose to create a new acc corresponding button.

Note

You may also enter a name for your device. If you link more to your account, this will help you identify the devices more ea

1. Tap Sign-in.

Your child's device is now linked to your MyBitdefender account can start monitoring his online activities.

26.2.2. Monitoring the child's activity

Bitdefender helps you keep track of what your children are doing. In this way, you can always nd out exactly what websites they what applications they have used or what activities have been bl the Parental Control.

The reports contain detailed information for each event, such as:

•The status of the event.
•The name of the blocked website.
•The name of the blocked application.
•The device name.
•The date and time when the event occurred.
•The actions taken by Bitdefender.

To monitor the Internet traffic, the accessed applications or the F-activity for your child, follow these steps:

1. Access the Parental Control dashboard from your MyBitdefender
2. Click to access the activity window for the corresponding mod

26.2.3. Conguring the General Settings

- Activity reports

By default, when Parental Control is enabled, your children's act logged.

To receive e-mail notifications, follow these steps:

1. Access the Parental Control dashboard from your MyBitdefend account.
2. Click the General Settings icon on the top right corner.
3. Enable the corresponding option to receive activity reports.

4. Enter the e-mail address where the e-mail notifications are to

5. Adjust the frequency by selecting: daily, weekly or monthly.

6. Receive e-mail notifications for the following:

7. Blocked websites

8. Blocked apps
9. Blocked IM contact
   •SMS from a blocked contact
10. Call received from a blocked phone number
    ●Removal of Parental Control Facebook app

7. Click Save.

- Account information

Take a look at the Account info area. You can see the regis the current license key and the expiration date.

- Enable the option to update agents installed on your devices and the frequency by selecting: daily, weekly or monthly.

Note

Select the corresponding check box to hide the Welcome screen.

26.3. Conguring Parental Control

The Parental Control dashboard is where you can directly manage Parental Control modules.

Each module contains the following elements: the name of the n status message, the icon of the module and a button that lets important tasks related to the module.

Click a tab to congregate the corresponding Parental Control feature computer:

• Web - to Iter web navigation and set time restrictions on Internet access.
• Applications - to block or restrict access to specific applications.
• Facebook - to protect your child's Facebook account.
• Instant Messaging - to allow or block chat with specific instant messaging contacts.

The following modules can be accessed to monitor the child's ad the mobile device:

- Location - to nd the current location of your child's device on Google Maps.

- SMS - to block incoming text messages from a phone number.

- Calls - to block calls from a phone number, both incoming and outgoing.

26.3.1. Web Control

Web control helps you block websites with inappropriate content at time restrictions on Internet access.

To congure Web control for a specific user account:

1. Click on the Web panel to access the Web Activity window.

2. Use the switch to turn on Web Activity.

Allowing or blocking a website

Use the Web Activity window to see all the web pages accesse child.

• To block access to a website, follow these steps:

1. Click the Blacklist/Whitelist button.

2. Enter the website in the corresponding eld.

3. Click Block to add the website to the list.

4. If you change your mind, select the website and click the Remove button.

•To allow access to a blocked website, follow these steps:

1. Click the Blacklist/Whitelist button.

2. Enter the website in the corresponding eld.

3. Click Allow to add the website to the list.

4. If you change your mind, select the website and click the Remove button.

•To restrict Internet access to a website by time, follow these :

Bitdefender Internet Security 2015

1. Access the Blacklist / Whitelist Web window where you see blocked/allowed web pages.

2. Under Permission, click Blocked (or Allowed) and select Sche the drop-down menu.

3. Select from the grid the time intervals during which access or blocked. You can click individual cells, or you can click cover longer periods.

Click the Save button.

Keywords control

Keywords control helps you block users' access to instant messaging web pages that contain specific words. Using Keywords control you prevent your children from seeing inappropriate words or phrases are online. Furthermore, you can ensure they will not be giving information (such as the home address or phone number) to protect on the Internet.

To congregate Keywords control for a specific user account, follow the steps:

1. Click the Keywords button.

2. Enter the keyword in the corresponding eld.

3. Click Block to add the word to the list of banned keywords. your mind, click the corresponding Remove button.

Category Iter

The Category Iter dynamically Iters access to websites based on content. When you set the age of your child, the Iter is automcongured to block website categories considered inappropriate for your child's age. This congruration is suitable in most cases.

If you want more control over the Internet content your child is you can choose the specific website categories to be blocked by liter.

To congregate in detail the Category Iter settings for a specific user follow these steps:

1. Click the Categories button.

Bitdefender Internet Security 2015

1. You can check what web categories are automatically blocked for the currently selected age group. If you are not satisfied with settings, you can conquire them as needed.

2. Click Save. If you change your mind, click the Reset button to use default level of protection based on your child's age.

Restricting Internet access by time

You can specify when your child is allowed to access the Intern Schedule option in the Web Activity window.

To congregate in detail the Internet access for a specific user account these steps:

1. Click the Schedule button.

2. Select from the grid the time intervals during which Internet blocked. You can click individual cells, or you can click and c longer periods.

3. Click the Save button.

26.3.2. Applications Control

The Application control helps you to block any application from i Games, media and messaging software, as well as other categories software and malware can be blocked this way.

To congregate Application control for a specific user account, follow steps:

1. Click on the Applications panel to access the Application Activ window.

2. Use the switch to turn on Application Activity.

3. Click the Blacklist button.

4. Enter the name of the application:

- To block an app for a mobile device, select the apps you from the Allowed apps list.

- To block an application in the Windows operating system, add executable le of the application you want to block (.exe).

1. Click Block to add the application to the Blocked apps list or Allow to add the application to the Allowed apps list.

26.3.3. Facebook protection

Parental Control monitors your child's Facebook account and report main activities taking place.

These online activities are veried and you are warned if they prevent threat for your account privacy.

The monitored elements of the online account include:

• the number of friends
- comments of the child or his friends on his photos or posts
- messages
- wall posts
- uploaded photos and videos
- account privacy settings

To congregate Facebook protection for a specific user account:

1. Click Connect child's prole in the Facebook panel.
2. To protect the child's Facebook account, install the application corresponding link.

Note

To install the application you will need the credentials of your Facebook prole.

To stop monitoring the Facebook account, use the Unlink account from the top.

26.3.4. Instant Messaging control

The Instant Messaging (IM) control allows you to specify the IM your children are allowed to chat with or block access to instar that contain specic words.

Note

The IM Control is only available for Yahoo! Messenger and Window (MSN) Messenger.

To congregate Instant Messaging control for a specific user account, these steps:

1. Click 📋 on the Instant Messaging panel to access the Instant Messaging Activity window.
2. Use the switch to turn on Instant Messaging Activity.

Restrict the Instant Messaging access using one of the availab

• Blacklist button to enter the e-mail address associated with the instant messaging ID.
• Keywords button to block access to instant messages that co specific words.

26.3.5. Location

View the device's current location on Google Maps. The location every 5 seconds, so you can track it if it is on the move.

The accuracy of the location depends on how Bitdefender is able it:

• If the GPS is enabled on the device, its location can be pinped a couple of meters as long it is in the range of GPS satellite a building).
• If the device is indoors, its location can be determined to with meters if Wi-Fi is enabled and there are wireless networks available.
• Otherwise, the location will be determined using only information mobile network, which can offer an accuracy no better than seven meters.

Note

For the Location to be accurate, make sure you have enabled the Wi-Fi or the mobile network connection on the mobile device.

26.3.6. Text messages control

The Text messages control helps you stop receiving text message associated with a phone number.

•To block text messages received from a phone number, follow th

1. Click on the SMS panel to access the SMS Activity window

2. Use the switch to turn on SMS Activity.

3. Click the Blacklist button.

4. Add a phone number in the corresponding eld.

5. Click Block to add the phone number to the blacklist. The phone number will be added to the list of blocked phone numbers.

• To allow receiving text messages from a blocked phone number, these steps:

1. Click the Blacklist button at the top.

2. Select the phone number from the list.

3. Click Remove. The phone number will be removed from the blocked phone numbers.

Note

Make sure you use the specific country code when you insert the number in the list.

26.3.7. Phone numbers control

The Phone numbers control helps you stop sending or receiving associated with a phone number.

• To block sending or receiving calls associated with a phone nun these steps:

1. Click on the Calls panel to access the Call Activity window

2. Use the switch to turn on Call Activity.

3. Click the Blacklist button.

4. Add a phone number in the corresponding eld.

Bitdefender Internet Security 2015

1. Click Block to add the phone number to the blacklist. The phone number will be added to the list of blocked phone numbers.

• To allow calls to a blocked phone number, follow these steps:

1. Click the Blacklist button at the top.

2. Select the phone number from the list.

3. Click Remove. The phone number will be removed from the blocked phone numbers.

Note

Make sure you use the specific country code when you insert the number in the list.

27. USB IMMUNIZER

The Autorun feature built into Windows operating systems is a v tool that allows computers to automatically execute a le from m connected to it. For example, software installations can start auto when a CD is inserted into the optical drive.

Unfortunately, this feature can also be used by malware to autor launch and infiltrate your computer from rewritable media such as drives and memory cards connected through card readers. Numerous based attacks have been created in recent years.

With USB Immunizer you can prevent any NTFS, FAT32 or FAT flash drive from automatically executing malware ever again. Once device is immunized, malware can no longer congure it to run a application when the device is connected to a computer running

To immunize an USB device, follow these steps:

1. Connect the flash drive to your computer.
2. Browse your computer to locate the removable storage device right-click its icon.
3. In the contextual menu, point to Bitdefender and select Immunize this drive.

Note

If the drive has already been immunized, the message The USB protected against autorun-based malware will appear instead of the Immunize option.

To prevent your computer from launching malware from unimmuniz devices, disable the media autorun feature. For more information, refer to “Using automatic vulnerability monitoring” (p. 119).

28. MANAGING YOUR COMPUTERS REMOTELY

Your MyBitdefender account allows you to manage the Bitdefender installed on your computers remotely.

Use MyBitdefender to create and apply tasks to your computers remote location.

Any computer will be managed from MyBitdefender account if it following conditions:

• you have installed Bitdefender Internet Security 2015 product on computer
• you have linked the Bitdefender product to the MyBitdefender ac
  • the computer is connected to the Internet

28.1. Accessing MyBitdefender

Bitdefender enables you to control the security of your computers tasks to your Bitdefender products.

With Bitdefender you can access your MyBitdefender account on a computer or mobile device connected to the Internet.

Access MyBitdefender:

- On any device with Internet access:

1. Open a web browser.
2. Go to: https://my.bitdefender.com
3. Log in to your account using your user name and password

- From your Bitdefender interface:

1. Open the Bitdefender window.
2. Click the icon at the top of the window and select MyBit from the drop-down menu.

28.2. Running tasks on the computers

To run a task on one of your computers, access your MyBitdefe If you click a computer icon at the bottom of the window, you administrative tasks you can run on the remote computer.

Product registration

Allows you to register Bitdefender on the remote computer by a license key.

Perform a complete scan of your PC

Allows you to run a complete scan on the remote computer.

Scan critical areas to detect active malware

Allows you to run a quick scan on the remote computer.

Fix critical issues

Allows you to x the issues that are affecting the security of computer.

Product update

Initiates the update process for the Bitdefender product installe computer.

SYSTEM OPTIMIZATION

29. TUNEUP

Bitdefender comes with a TuneUp module that helps you maintain integrity of your system. The maintenance tools offered are critical improvement of your system's responsiveness and the efficient man of the hard drive space.

Bitdefender provides the following PC tune-up tools:

• OneClick Optimizer analyzes and improves your system speed by running multiple tasks with a single click on a button.
• Startup Optimizer reduces your system startup time by stopping unnecessary applications from running when the PC is rebooted.
• PC Clean-Up removes the temporary Internet les and cookies, un system les and recent documents shortcuts.
• Disk Defragmenter physically reorganizes the data on the hard disk so that the pieces of each le are stored close together and cont
• Registry Cleaner identities and deletes invalid or outdated references in the Windows Registry. In order to keep the Windows Registry optimized, it is recommended to run the Registry Cleaner month
• Registry Recovery can retrieve registry keys previously deleted from the Windows Registry using Bitdefender Registry Cleaner.
• Duplicate Finder nds and deletes les that are duplicated in your system.

29.1. Optimizing your system speed with a single

Issues such as hard disk failures, leftover registry les and brows may slow down your computer work, which may become nagging All these can now be xed with one single click on a button.

OneClick Optimizer allows you to identify and remove useless files, multiple cleaning tasks at the same time.

To start the OneClick Optimizer process, follow these steps:

1. Open the Bitdefender window.
2. Access the Tools panel.
3. Under the TuneUp module, select OneClick Optimizer. To exit, click Cancel. a. Analyzing

Wait for Bitdefender to nish searching for system issues.

• Disk Cleanup - identities old and useless system les.
• Registry Cleanup - identities invalid or outdated references in Windows Registry.
• Privacy Cleanup - identities temporary Internet les and cookies browser cache and history.

The number of found issues is displayed. It is recommended them before proceeding with the cleaning process. Click Optim continue.

b. System optimization

Wait for Bitdefender to nish optimizing your system.

c. Issues

This is where you can view the operation result.

If you want comprehensive information on the optimization process, click the View detailed report link.

29.2. Optimizing your PC's boot time

Extended system startup is a real problem due to applications that to run without being necessary. Waiting several minutes for a system can cost you valuable time and productivity.

The Startup Optimizer window displays what applications are running system startup and lets you manage their behavior at this step.

To start the Startup Optimizer process, follow these steps:

1. Open the Bitdefender window.
2. Access the Tools panel.
3. Under the TuneUp module, select Startup Optimizer.

a. Select applications

You can see a list of the applications that are running at Select the ones you want to disable or delay at startup.

b. Community choice

See what other Bitdefender users have decided to do with the have selected. Based on the program usage, three levels are High, Medium and Low.

c. System boot time

Check the slider at the top of the window to see the time both your system and the selected applications to run at st A system restart is required to be able to retrieve information system and applications startup time.

d. Startup status

• Enable. Select this option when you want an application to running at system startup. This option is enabled by defau
  Delay.

Select this option to postpone a program from running at startup. This means that the selected applications will start ve-minute delay after user logins on system.

The Delay functionality is predened and cannot be congured user.

- Disable. Select this option to disable a program from running system startup.

e. Results

Information such as the estimated system boot time after de disabling programs is displayed.

A system restart may be required in order to see all this info.

Click OK to save the changes and close the window.

Note

In case your subscription expires or you decide to uninstall Bitdefe programs that you scheduled to stop running from startup will be their default startup settings.

29.3. Cleaning up your PC

Every time you visit a web page, temporary Internet les are created to allow you to access it quicker next time.

Cookies are also stored on your computer when you visit a web

The PC Clean-up wizard helps you free disk space and protect by deleting les that may no longer be useful.

• browsers cache (Internet Explorer, Mozilla Firefox, Google Chrome).
• debug information (error reporting les, memory dumps and logs (by Windows during its operation).
• Windows junk les (recycle bin and temporary system les).

To start the PC Clean-Up wizard, follow these steps:

1. Open the Bitdefender window.
2. Access the Tools panel.
3. Under the TuneUp panel, select PC Clean-Up.
4. Follow the three-step guided procedure to perform the clean-up navigate through the wizard using the Next button. To exit the click Cancel.

a. Welcome

Select Typical or Custom. Then click Next to continue.

b. Perform Cleaning
c. Results

29.4. Defragmenting hard disk volumes

When copying a le exceeding the largest block of free space or disk, le fragmentation occurs. Because there is not enough free to store the entire le continuously, it will be stored in several blocks the fragmented le is accessed, its data must be read from several locations.

It is recommended to defragment the hard disk in order to:

• access les faster.
• improve overall system performance.
  •extend hard disk life.

To start the Disk Defragmenter wizard, follow these steps:

1. Open the Bitdefender window.

2. Access the Tools panel.

3. Under the TuneUp panel, select Disk Defragmenter.

4. Follow the ve-step guided procedure to perform the defragment. You can navigate through the wizard using the Next button. T wizard, click Cancel.

a. Select for analysis

Select the partitions you want to check for fragmentation. CI Continue to start the analyzing process.

b. Analyzing

Wait for Bitdefender to nish analyzing the partitions.

c. Select for defragmentation

The fragmentation status of the analyzed partitions is displayed, the partitions you want to be defragmented.

d. Defragmenting

Wait for Bitdefender to nish defragmenting the partitions.

e. Results

Note

Defragmentation may take a while since it involves moving portions data from a place to another on the hard disk. We recommend your defragmentation when you are not using your computer.

29.5. Cleaning Windows registry

Many applications write keys in the Windows Registry at installation. When removing such applications, some of their associated registry might not be deleted and continue to remain in the Windows Reg down your system and even causing system instability. The same when you delete shortcuts to or certain files of applications insta system, as well as in the case of corrupt drivers.

To start the Registry Cleaner wizard, follow these steps:

1. Open the Bitdefender window.

2. Access the Tools panel.

3. Under the TuneUp panel, select Registry Cleaner.

4. Follow the four-step guided procedure to clean the registry. You navigate through the wizard using the Next button. To exit the click Cancel.

a. Welcome
b. Perform Scan

Wait for Bitdefender to nish scanning the registry.

c. Select Keys

You can see all the invalid or orphan registry keys detected information is provided about each registry key (name, value, category).

The registry keys are grouped based on their location in the Registry:

- Software Locations. Registry keys that contain information about the path to applications installed on your computer.

The invalid keys are assigned a low priority, which means can delete them without almost any risk.

- Custom Controls. Registry keys that contain information about the le extensions registered on your computer. These registry key commonly used to maintain le associations (to ensure that correct program opens when you open a file using Windows). For example, such a registry key allows Windows to open in Microsoft Word.

The invalid keys are assigned a low priority, which means can delete them without almost any risk.

- Shared DLLs. Registry keys that contain information on the location of shared DLLs (Dynamic Link Libraries). DLLs store functions are used by installed applications to perform certain tasks. be shared by multiple applications to reduce memory and requirements.

These registry keys become invalid when the DLL they point moved to another location or completely removed (this usual happens when you uninstall a program).

The invalid keys are assigned a medium priority, which me deleting them may negatively affect the system.

By default, all the keys are marked for deletion. You can c delete individual invalid keys from a selected category.

d. Results

29.6. Recovering cleaned registry

Sometimes, after registry clean up, you might notice that your system not work well or that some applications fail to operate properly or registry keys. This may be caused by shared registry keys that during registry cleaning or by other deleted keys. To solve this must recover the cleaned registry.

To start the Registry Recovery wizard, follow these steps:

1. Open the Bitdefender window.
2. Access the Tools panel.
3. Under the TuneUp panel, select Registry Recovery.
4. Follow the two-step guided procedure to recover the cleaned room can navigate through the wizard using the Next button. To exit click Cancel.

a. Select checkpoint

You can see a list of time points when the Windows Registry cleaned. Click the View File link to see the detected registry the time point to restore the Windows Registry to.

Warning

The recovery of the cleaned registry might overwrite the regist edited since the last registry clean up.

b. Task results

29.7. Finding duplicate les

Duplicate files eat up your hard disk space. Just think about ha .mp3 le stored in three different locations.

The Duplicate Finder wizard will help you detect and delete dupli on your computer.

To start the Duplicate Finder wizard, follow these steps:

1. Open the Bitdefender window.

2. Access the Tools panel.

3. Under the TuneUp panel, select Duplicate Finder.

4. Follow the four-step guided procedure to identify and remove You can navigate through the wizard using the Next button. T wizard, click Cancel.

a. Select target

Add the folders where to search for duplicate les.

b. Search for duplicates

Wait for Bitdefender to nish searching for duplicates.

c. Select les for deletion

Identical les are listed in groups. You can choose an action on all groups or on each separate group: keep newest, keep take no action. You can also select actions for each individ

Note

If no duplicated les are found, this step will be skipped.

d. Results

30. PROFILES

Daily job activities, watching movies or playing games may cause slow down, especially if they are running simultaneously with Win update processes and maintenance tasks. With Bitdefender, you can choose and apply your preferred prole, which makes system adjust suited to increase the performance of speci installed applications.

Bitdefender provides the following proles:

• Work Prole
• Movie Prole
• Game Prole

If you decide to not use Proles, a default prole called Standard is enabled and it brings no optimization to your system.

According to your activity, the following product settings are applied a prole is activated:

• All Bitdefender alerts and pop-ups are disabled.
  ●Automatic Update is postponed.
• Scheduled scans are postponed.
• Search Advisor is disabled.

- Intrusion Detection is set to the Permissive protection level.

- Special offers and product notifications are disabled.

According to your activity, the following system settings are applied: a prole is activated:

●Windows Automatic Updates are postponed.
●Windows alerts and pop-ups are disabled.
- Unnecessary background programs are suspended.
- Visual effects are adjusted for best performance.
● Maintenance tasks are postponed.
●Power plan settings are adjusted.

30.1. Work Prole

Running multiple tasks at work, such as sending e-mails, having communication with your distant colleagues or working with design applications may affect your system performance. Work Prole has designed to help you improve your work efficiency, by turning off your background services and maintenance tasks.

Conguring Work prole

To configure the actions to be taken while in Work Profile, follow

1. Open the Bitdefender wi

2. Access the Tools panel.

3. Click the Proles module.

4. In the Proles Settings window, click the Congure button from the Work Prole area.

5. Choose the system adjustments you would like to be applied the following options:

- Boost performance on work apps

- Optimize product settings for Work prole

•Postpone background programs and maintenance tasks

- Postpone Windows Automatic Updates

1. Click Save to save the changes and close the window.

Manually adding applications to the Work Prole list

If Bitdefender does not automatically enter Work Prole when you certain work application, you can manually add the application to Applications list.

To manually add applications to the Applications list in Work Proc

1. Open the Bitdefender window.

2. Access the Tools panel.

3. Click the Proles module.

4. In the Proles window, click the Congure button from the Work prole area.

5. In the Work prole window, click the Applications list link.
6. Click Add to add a new application to the Applications list.

A new window will appear. Browse to the application's executable select it and click OK to add it to the list.

30.2. Movie Prole

Displaying high quality video content, such as high definition movie significant system resources. Movie Prole adjusts system and product settings so you can enjoy an uninterrupted and seamless movie

Conguring Movie Prole

To congregate the actions to be taken while in Movie Prole:

1. Open the Bitdefender window.
2. Access the Tools panel.
3. Click the Proles module.
4. In the Profiles Settings window, click the Configure button from the Movie prole area.

5. Choose the system adjustments you would like to be applied the following options:

6. Boost performance on video players

7. Optimize product settings for Movie prole
8. Postpone background programs and maintenance tasks
9. Postpone Windows Automatic Updates

10. Adjust power plan and visual settings for movies

11. Click Save to save the changes and close the window.

Manually adding video players to the Movie Prole

If Bitdefender does not automatically enter Movie Prole when you a certain video player application, you can manually add the app the Players list.

To manually add video players to the Players list in Movie Prole

1. Open the Bitdefender window.

2. Access the Tools panel.

3. Click the Proles module.

4. In the Profiles Settings window, click the Configure button from the Movie Prole area.

5. In the Movie Prole window, click the Players list link.

6. Click Add to add a new application to the Players list.

A new window will appear. Browse to the application's executable select it and click OK to add it to the list.

30.3. Game Prole

Enjoying an uninterrupted gaming experience is all about reducing interruption and diminishing slowdowns. By using behavioral heuristi along with a list of known games, Bitdefender can automatically running games and optimize your system resources so that you your gaming break.

Conguring Game Prole

To congregate the actions to be taken while in Game Prole, follow steps:

1. Open the Bitdefender window.

2. Access the Tools panel.

3. Click the Proles module.

4. In the Proles Settings window, click the Congure button from the Game Prole area.

5. Choose the system adjustments you would like to be applied the following options:

- Boost performance on games

- Optimize product settings for Game prole

- Postpone background programs and maintenance tasks

•Postpone Windows Automatic Updates

- Adjust power plan and visual settings for games

1. Click Save to save the changes and close the window.

Manually adding games to the Game list

If Bitdefender does not automatically enter Game Prole when you a certain game or application, you can manually add the application Games list.

To manually add games to the Games list in Game Prole:

1. Open the Bitdefender window.
2. Access the Tools panel.
3. Click the Proles module.
4. In the Proles Settings window, click the Congure button from the Game Prole area.
5. In the Game Prole window, click the Games list link.
6. Click Add to add a new game to the Games list.

A new window will appear. Browse to the game's executable list and click OK to add it to the list.

30.4. Real-Time Optimization

Bitdefender Real-Time Optimization is a plugin that improves your performance silently, in the background, making sure that you are interrupted while you are in a prole mode. Depending on the CF plugin monitors all processes, focusing on those that take up a to adjust them to your needs.

To turn on or off Real-Time Optimization, follow these steps:

1. Open the Bitdefender window.
2. Access the Tools panel.
3. Click the Proles module.
4. In the Proles window, select the Proles Settings tab.
5. Turn on or off automatic Real-Time Optimization by clicking the corresponding switch.

TROUBLESHOOTING

31. SOLVING COMMON ISSUES

This chapter presents some problems you may encounter when us Bitdefender and provides you with possible solutions to these problems. Most of these problems can be solved through the appropriate cost of the product settings.

• "My system appears to be slow" (p. 173)
- "Scan doesn't start" (p. 175)
- "I can no longer use an application" (p. 177)
- "What to do when Bitdefender blocks a safe website or online application" (p. 178)
- "How to update Bitdefender on a slow Internet connection" (p. 183)
- "My computer is not connected to the Internet. How do I update Bitdefender?" (p. 184)
●"Bitdefender services are not responding" (p. 184)
- "Antispam Iter does not work properly" (p. 185)
- "The Autoll feature in my Wallet doesn't work" (p. 189)
- "Bitdefender removal failed" (p. 190)
- "My system doesn't boot up after installing Bitdefender" (p. 191)

If you cannot nd your problem here, or if the presented solution solve it, you can contact the Bitdefender technical support represe as presented in chapter “Asking for help” (p. 204).

31.1. My system appears to be slow

Usually, after installing a security software, there may appear as slowdown of the system, which to a certain degree is normal.

If you notice a significant slowdown, this issue can appear for the reasons:

- Bitdefender is not the only security program installed on the sy

Though Bitdefender searches and removes the security programs during the installation, it is recommended to remove any other

program you may use before installing Bitdefender. For more information, please refer to "How do I remove other security solutions?" (p. 77).

•The Minimum System Requirements for running Bitdefender are no

If your machine does not meet the Minimum System Requirements, the computer will become sluggish, especially when multiple applications are running at the same time. For more information, please refer to "Minimum system requirements" (p. 3).

- There are too many invalid registry keys left in your Windows

Cleaning the Windows Registry can improve the performance of your system. For more information, please refer to "Cleaning Windows registry" (p. 163).

- Your hard disk drives are too fragmented.

File fragmentation slows down le access and decreases system performance.

Running the Disk Defragmenter can improve the performance of your system. For more information, please refer to "Defragmenting hard disk volumes" (p. 162).

To defragment your disk using your Windows operating system, follow the path from the Windows start menu: Start → All Programs → Accessories → System Tools → Disk Defragmenter.

- You have installed applications that you do not use.

Any computer has programs or applications that you do not use. And many unwanted programs run in the background taking up disk space and memory. If you do not use a program, uninstall it. This is also valid for any other pre-installed software or trial application you forgot to remove.

Important

If you suspect a program or an application to be an essential part of your operating system, do not remove it and contact Bitdefender Customer Care for assistance.

- Your system may be infected.

Your system speed and its general behavior can also be affected by malware. Spyware, viruses, Trojans and adware all take a toll on your computer's performance. Make sure to scan your system periodically, at

least once a week. It is recommended to use the Bitdefender because it scans for all types of malware threatening the secure system.

To start the System Scan, follow these steps:

1. Open the Bitdefender window.

2. Access the Protection panel.

3. Under the Antivirus module, select System Scan.

4. Follow the wizard steps.

31.2. Scan doesn't start

This type of issue can have two main causes:

- A previous Bitdefender installation which was not completely removed, a faulty Bitdefender installation.

In this case, follow these steps:

1. Remove Bitdefender completely from the system:

•In Windows 7:

a. Click Start, go to Control Panel and double-click Programs and Features.

b. Find Bitdefender Internet Security 2015 and select Uninsta

c. Click Remove in the window that appears, and then sel to reinstall it.

d. Click Next to continue.

e. Wait for the uninstall process to complete, then reboot y

• In Windows 8 and Windows 8.1:

a. From the Windows Start screen, locate Control Panel (for you can start typing "Control Panel" directly in the Start and then click its icon.

b. Click Uninstall a program or Programs and Features.

c. Find Bitdefender Internet Security 2015 and select Uninsta

d. Click Remove in the window that appears, and then sel to reinstall it.

e. Click Next to continue.

f. Wait for the uninstall process to complete, then reboot your

•In Windows 10:

a. Click Start, then click Settings.

b. Click the System icon in the Settings area, then select apps.

c. Find Bitdefender Internet Security 2015 and select Uninsta

d. Click Uninstall again to conrm your choice.

e. Click Remove in the window that appears, and then sel to reinstall it.

f. Click Next to continue.

g. Wait for the uninstall process to complete, then reboot y

1. Reinstall your Bitdefender product.

- Bitdefender is not the only security solution installed on your system.

In this case, follow these steps:

1. Remove the other security solution. For more information, please to "How do I remove other security solutions?" (p. 77).

2. Remove Bitdefender completely from the system:

•In Windows 7:

a. Click Start, go to Control Panel and double-click Programs and Features.

b. Find Bitdefender Internet Security 2015 and select Uninsta

c. Click Remove in the window that appears, and then sel to reinstall it.

d. Click Next to continue.

e. Wait for the uninstall process to complete, then reboot y

• In Windows 8 and Windows 8.1:

a. From the Windows Start screen, locate Control Panel (for you can start typing "Control Panel" directly in the Start and then click its icon.

b. Click Uninstall a program or Programs and Features.

c. Find Bitdefender Internet Security 2015 and select Uninsta

d. Click Remove in the window that appears, and then sel to reinstall it.

e. Click Next to continue.

f. Wait for the uninstall process to complete, then reboot your

•In Windows 10:

a. Click Start, then click Settings.

b. Click the System icon in the Settings area, then select apps.

c. Find Bitdefender Internet Security 2015 and select Uninsta

d. Click Uninstall again to conrm your choice.

e. Click Remove in the window that appears, and then sel to reinstall it.

f. Click Next to continue.

g. Wait for the uninstall process to complete, then reboot y

3. Reinstall your Bitdefender product.

If this information was not helpful, you can contact Bitdefender 1 as described in section "Asking for help" (p. 204).

31.3. I can no longer use an application

This issue occurs when you are trying to use a program which normally before installing Bitdefender.

After installing Bitdefender you may encounter one of these situat

- You could receive a message from Bitdefender that the program to make a modification to the system.

- You could receive an error message from the program you're trying. This type of situation occurs when Active Virus Control mistakenly some applications as malicious.

Active Virus Control is a Bitdefender module which constantly moves applications running on your system and reports those with potential

malicious behavior. Since this feature is based on a heuristic system may be cases when legitimate applications are reported by Active Control.

When this situation occurs, you can exclude the respective application being monitored by Active Virus Control.

To add the program to the exclusions list, follow these steps:

1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Antivirus module.
4. In the Antivirus window, select the Exclusions tab.
5. Click the Excluded Processes link. In the window that appears manage the Active Virus Control process exclusions.
6. Add exclusions by following these steps:

a. Click the Add button, located at the top of the exclusions
b. Click Browse, nd and select the application you want to be and then click OK.
c. Keep the Allow option selected to prevent Active Virus Cont blocking the application.
d. Click Add.

If this information was not helpful, you can contact Bitdefender 1 as described in section "Asking for help" (p. 204).

31.4. What to do when Bitdefender blocks a website or online application

Bitdefender offers a secure web browsing experience by iterating all trafc and blocking any malicious content. However, it is possible Bitdefender considers a safe website or online application as unsa will cause Bitdefender HTTP trafc scanning to block them incorrect

Should the same page or application be blocked repeatedly, they added to a whitelist so that they will not be scanned by the engines, thus ensuring a smooth web browsing experience.

To add a website to the Whitelist, follow these steps:

1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Web Protection module.
4. In the Settings tab, click the Whitelist link. A new window will appear.
5. Provide the address of the blocked website or online application corresponding eld and click Add.
6. Click Save to save the changes and close the window.

Only websites and applications that you fully trust should be added list. These will be excluded from scanning by the following engine phishing and fraud.

If this information was not helpful, you can contact Bitdefender 1 as described in section "Asking for help" (p. 204).

31.5. I cannot connect to the Internet

You may notice that a program or a web browser can no long the Internet or access network services after installing Bitdefender.

In this case, the best solution is to congregate Bitdefender to auto allow connections to and from the respective software application:

1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Firewall module.
4. In the Firewall window, select the Rules tab.
5. To add an application rule, click the Add rule button.
6. A new window will appear where you can add the details. M select all the network types available and in the Permission set Allow.

Close Bitdefender, open the software application and try again to the Internet.

If this information was not helpful, you can contact Bitdefender 1 as described in section "Asking for help" (p. 204).

31.6. I cannot access a device on my network

Depending on the network you are connected to, the Bitdefender may block the connection between your system and another device as another computer or a printer). As a result, you may no lor print les.

In this case, the best solution is to congregate Bitdefender to auto allow connections to and from the respective device. For each no connection you can congregate a special trusted zone.

A trusted zone is a device that you fully trust. All traffic between computer and the trusted device is allowed. To share resources with devices, such as computers or printers, add them as trusted zones

To add a trusted zone on your network adapters, follow these s

1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Firewall module.
4. In the Firewall window, select the Rules tab.
5. To add a zone, click the Add rule button. A new window d addresses of the devices connected to the network will appear.
6. Select the IP address of the computer or the printer you want type an address or address range in the provided text box.
7. In the Permission eld select Allow and then click OK.

If you still cannot connect to the device, the issue may not be Bitdefender.

Check for other potential causes, such as the following:

- The rewall on the other computer may block le and printer sha your computer.

- If the Windows Firewall is used, it can be congured to allow printer sharing as follows:

In Windows 7:

1. Click Start, go to Control Panel and select System and Security.

2. Go to Windows Firewall and click Allow a program through Windows Firewall.

3. Select File and Printer Sharing check box.

• In Windows 8 and Windows 8.1:

1. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen) and then click its icon.

2. Click System and Security, go to Windows Firewall and select Allow an app through Windows Firewall.

3. Select File and Printer Sharing check box and click OK.

• In Windows 10:

1. Type "Allow an app through Windows Firewall" in the search box from the taskbar and click its icon.

2. Click Change settings.

3. In the Allowed apps and features list select the File and Printer Sharing check box and click OK.

- If another firewall program is used, please refer to its documentation or help file.

- General conditions that may prevent using or connecting to the shared printer:

- You may need to log on to a Windows administrator account to access the shared printer.

- Permissions are set for the shared printer to allow access to specific computer and users only. If you are sharing your printer, check the permissions set for the printer to see if the user on the other computer is allowed access to the printer. If you are trying to connect to a shared printer, check with the user on the other computer if you have permission to connect to the printer.

- The printer connected to your computer or to the other computer is not shared.

- The shared printer is not added on the computer.

Note

To learn how to manage printer sharing (share a printer, set or remove permissions for a printer, connect to a network printer or to a shared printer),

go to the Windows Help and Support Center (in the Start menu and Support).

- Access to a network printer may be restricted to specific computer users only. You should check with the network administrator if permission to connect to that printer.

If this information was not helpful, you can contact Bitdefender 1 as described in section "Asking for help" (p. 204).

31.7. My Internet is slow

This situation may appear after you install Bitdefender. The issue caused by errors in the Bitdefender rewall conguration.

To troubleshoot this situation, follow these steps:

1. Open the Bitdefender window.
2. Access the Protection panel.
3. Click the Firewall module.
4. In the Firewall window, click the switch to turn off Firewall.
5. Check if your Internet connection improved with the Bitdefender disabled.

- If you still have a slow Internet connection, the issue may not by Bitdefender. You should contact your Internet Service Provider verify if the connection is operational on their side.

If you receive conrmation from your Internet Service Provider connection is operational on their side and the issue still pe contact Bitdefender as described in section "Asking for help" (p. 204).

- If the Internet connection improved after disabling the Bitdefence wall, follow these steps:

a. Open the Bitdefender window.
b. Access the Protection panel.
c. Click the Firewall module.
d. In the Firewall window, select the Settings tab.
e. Go to Block Internet connection sharing and click the swi it on.

f. Go to Block port scans in the network and click the sw off.

g. Go to the Adapters tab and select your Internet connection

h. In the Network Type column and select Home/Ofce.

i. In the Stealth Mode column select Remote. Set the Generic column to On.

j. Close Bitdefender, reboot the system and check the Interne connection speed.

If this information was not helpful, you can contact Bitdefender 1 as described in section "Asking for help" (p. 204).

31.8. How to update Bitdefender on a slow In connection

If you have a slow Internet connection (such as dial-up), errors during the update process.

To keep your system up to date with the latest Bitdefender mal signatures, follow these steps:

1. Open the Bitdefender window.
2. Click the icon at the top of the window and select General from the drop-down menu.
3. In the General Settings window, select the Update tab.
4. Next to Update processing rules, select Prompt before downloading from the drop-down menu.
5. Go back to the main window and click the Update action by right side of the window.
6. Select only Signatures updates and then click OK.
7. Bitdefender will download and install only the malware signature

31.9. My computer is not connected to the In How do I update Bitdefender?

If your computer is not connected to the Internet, you must do updates manually to a computer with Internet access and then try to your computer using a removable device, such as a flash drip

Follow these steps:

1. On a computer with Internet access, open a web browser and http://www.bitdefender.com/site/view/Desktop-Products-Updates.html
2. In the Manual Update column, click the link corresponding to your product and system architecture. If you do not know whether your Wir running on 32 or 64 bits, please refer to "Am I using a 32 bit or a 64 bit version of Windows?" (p. 75).
3. Save the le named weekly.exe to the system.
4. Transfer the downloaded le on a removable device, such as and then to your computer.
5. Double-click the le and follow the wizard steps.

31.10. Bitdefender services are not responding

This article helps you troubleshoot the Bitdefender Services are no responding error. You may encounter this error as follows:

• The Bitdefender icon in the system tray is grayed out and you are informed that the Bitdefender services are not responding.
• The Bitdefender window indicates that the Bitdefender services are responding.

The error may be caused by one of the following conditions:

- temporary communication errors between the Bitdefender services.

- some of the Bitdefender services are stopped.

- other security solutions running on your computer at the same Bitdefender.

To troubleshoot this error, try these solutions:

Bitdefender Internet Security 2015

1. Wait a few moments and see if anything changes. The error temporary.

2. Restart the computer and wait a few moments until Bitdefender Open Bitdefender to see if the error persists. Restarting the cc usually solves the problem.

3. Check if you have any other security solution installed as the normal operation of Bitdefender. If this is the case, we re you to remove all of the other security solutions and then re Bitdefender.

For more information, please refer to "How do I remove other solutions?" (p. 77).

If the error persists, please contact our support representatives fo described in section "Asking for help" (p. 204).

31.11. Antispam lter does not work properly

This article helps you troubleshoot the following problems concerni Bitdefender Antispam Itering operation:

- A number of legitimate e-mail messages are marked as [spam].

- Many spam messages are not marked accordingly by the antispa

- The antispam Iter does not detect any spam message.

31.11.1. Legitimate messages are marked as [spam]

Legitimate messages are marked as [spam] simply because they I spam to the Bitdefender antispam filter. You can normally solve t by adequately conguring the Antispam Iter.

Bitdefender automatically adds the receivers of your e-mail messag Friends List. The e-mail messages received from the contacts in list are considered to be legitimate. They are not veried by the Iter and, thus, they are never marked as [spam].

The automatic configuration of the Friends list does not prevent the errors that may occur in these situations:

- You receive a lot of solicited commercial mail as a result of on various websites. In this case, the solution is to add the

Bitdefender Internet Security 2015

addresses from which you receive such e-mail messages to the list.

- A significant part of your legitimate mail is from people to who e-mailed before, such as customers, potential business partners and Other solutions are required in this case.

If you are using one of the mail clients Bitdefender integrates detection errors.

Note

Bitdefender integrates into the most commonly used mail clients an easy-to-use antispam toolbar. For a complete list of supported clients, please refer to "Supported e-mail clients and protocols" (p. 105).

Add contacts to Friends List

If you are using a supported mail client, you can easily add the legitimate messages to the Friends list. Follow these steps:

1. In your mail client, select an e-mail message from the sende want to add to the Friends list.
2. Click the Add Friend button on the Bitdefender antispam toolb
3. You may be asked to acknowledge the addresses added to t list. Select Don't show this message again and click OK.

You will always receive e-mail messages from this address no m they contain.

If you are using a different mail client, you can add contacts the list from the Bitdefender interface. Follow these steps:

1. Open the Bitdefender window.
2. Access the Protection panel.
3. Under the Antispam module, select Manage Friends.

A conguration window will appear.

1. Type the e-mail address you always want to receive e-mail m and then click Add. You can add as many e-mail addresses a
2. Click OK to save the changes and close the window.

Indicate detection errors

If you are using a supported mail client, you can easily correct liter (by indicating which e-mail messages should not have been [spam]). Doing so helps improve the efficiency of the antispam lte these steps:

1. Open your mail client.
2. Go to the junk mail folder where spam messages are moved

3. Select the legitimate message incorrectly marked as [spam] by Bitdefender.

4. Click the Add Friend button on the Bitdefender antispam toolb the sender to the Friends list. You may need to click OK to You will always receive e-mail messages from this address no what they contain.

5. Click the ✗ Not Spam button on the Bitdefender antispam toolbar (normally located in the upper part of the mail client window). The e-m will be moved to the Inbox folder.

31.11.2. Many spam messages are not detected

If you are receiving many spam messages that are not marked you must congregate the Bitdefender antispam lter so as to improve efficiency.

Try the following solutions:

1. If you are using one of the mail clients Bitdefender integrates into, indicate undetected spam messages.

Note

Bitdefender integrates into the most commonly used mail clients an easy-to-use antispam toolbar. For a complete list of supported clients, please refer to "Supported e-mail clients and protocols" (p. 105).

1. Add spammers to the Spammers list. The e-mail messages re addresses in the Spammers list are automatically marked as [sp

Indicate undetected spam messages

If you are using a supported mail client, you can easily indicate messages should have been detected as spam. Doing so helps i efciency of the antispam Iter. Follow these steps:

1. Open your mail client.
2. Go to the Inbox folder.

3. Select the undetected spam messages.

4. Click the Is Spam button on the Bitdefender antispam toolbar located in the upper part of the mail client window). They are marked as [spam] and moved to the junk mail folder.

Add spammers to Spammers List

If you are using a supported mail client, you can easily add the spam messages to the Spammers list. Follow these steps:

1. Open your mail client.
2. Go to the junk mail folder where spam messages are moved
3. Select the messages marked as [spam] by Bitdefender.
4. Click the Add Spammer button on the Bitdefender antispam to
5. You may be asked to acknowledge the addresses added to t list. Select Don't show this message again and click OK.

If you are using a different mail client, you can manually add the Spammers list from the Bitdefender interface. It is convenient only when you have received several spam messages from the s address. Follow these steps:

1. Open the Bitdefender window.
2. Access the Protection panel.
3. Under the Antispam module, select Manage Spammers.

A conguration window will appear.

1. Type the spammer's e-mail address and then click the Add. ) as many e-mail addresses as you want.

2. Click OK to save the changes and close the window.

31.11.3. Antispam lter does not detect any spam m

If no spam message is marked as [spam], there may be a proI Bitdefender Antispam Iter. Before troubleshooting this problem, make it is not caused by one of the following conditions:

• Antispam protection might be turned off. To verify the antispam status, open the Bitdefender window, access the Protection panel, click the Antispam module and check the switch in the Settings wir If Antispam is turned off, this is what is causing your probler switch to turn on your antispam protection.

• The Bitdefender Antispam protection is available only for e-mail (congured to receive e-mail messages via the POP3 protocol. This the following:

• E-mail messages received via web-based e-mail services (such as Gmail, Hotmail or other) are not iterated for spam by Bitdefence

• If your e-mail client is configured to receive e-mail messages in protocol than POP3 (for example, IMAP4), the Bitdefender AntisIter does not check them for spam.

Note

POP3 is one of the most widely used protocols for downloading messages from a mail server. If you do not know the protocol e-mail client uses to download e-mail messages, ask the person congured your e-mail client.

- Bitdefender Internet Security 2015 doesn't scan Lotus Notes POP3. A possible solution is to repair or reinstall the product. However, want to contact Bitdefender for support instead, as described in "Asking for help" (p. 204).

31.12. The Autoll feature in my Wallet doesn't

You have saved your online credentials in your Bitdefender Wallet noticed that the autoll is not working. Usually, this issue appears Bitdefender Wallet extension is not installed in your browser.

To x this situation, follow these steps:

•In Internet Explorer:

Open Internet Explorer.1.

1. Click Tools.
2. Click Manage Add-ons.
3. Click Toolbars and Extensions.
4. Point Bitdefender Wallet and click Enable.

•In Mozilla Firefox:

1. Open Mozilla Firefox.
2. Click Tools.
3. Click Add-ons.
4. Click Extensions.
5. Point Bitdefender Wallet and click Enable.

•In Google Chrome:

1. Open Google Chrome.
2. Go to the Menu icon.
3. Click Settings.
4. Click Extensions.
5. Point Bitdefender Wallet and click Enable.

Note

The add-on will be enabled after you restart your web browser.

Now check if the autoll feature in Wallet works for your online If this information was not helpful, you can contact Bitdefender 1 as described in section "Asking for help" (p. 204).

31.13. Bitdefender removal failed

If you want to remove your Bitdefender product and you notice process hangs out or the system freezes, click Cancel to abort this does not work, restart the system.

When removal fails, some Bitdefender registry keys and les may your system. Such remainders may prevent a new installation of They may also affect system performance and stability.

In order to completely remove Bitdefender from your system, follow steps:

In Windows 7:

1. Click Start, go to Control Panel and double-click Programs and Features.

2. Find Bitdefender Internet Security 2015 and select Uninstall.

3. Select Remove, and then select I want to permanently remo

4. Click Next to continue.

5. Wait for the uninstall process to complete, then reboot your

• In Windows 8 and Windows 8.1:

1. From the Windows Start screen, locate Control Panel (for ex can start typing "Control Panel" directly in the Start screen) click its icon.

2. Click Uninstall a program or Programs and Features.

3. Find Bitdefender Internet Security 2015 and select Uninstall.

4. Select Remove, and then select I want to permanently remo

5. Click Next to continue.

6. Wait for the uninstall process to complete, then reboot your

•In Windows 10:

1. Click Start, then click Settings.

2. Click the System icon in the Settings area, then select Installed apps.

3. Find Bitdefender Internet Security 2015 and select Uninstall.

4. Click Uninstall again to conrm your choice.

5. Select Remove, and then select I want to permanently remo

6. Click Next to continue.

7. Wait for the uninstall process to complete, then reboot your

31.14. My system doesn't boot up after installi: Bitdefender

If you just installed Bitdefender and cannot reboot your system i mode anymore there may be various reasons for this issue.

Most probably this is caused by a previous Bitdefender installation was not removed properly or by another security solution still pro system.

This is how you may address each situation:

- You had Bitdefender before and you did not remove it properly.

To solve this, follow these steps:

1. Reboot your system and enter in Safe Mode. To nd out h please refer to "How do I restart in Safe Mode?" (p. 78).

2. Remove Bitdefender from your system:

•In Windows 7:

a. Click Start, go to Control Panel and double-click Programs and Features.

b. Find Bitdefender Internet Security 2015 and select Uninsta

c. Click Remove in the window that appears, and then sel to reinstall it.

d. Click Next to continue.

e. Wait for the uninstall process to complete.

f. Reboot your system in normal mode.

•In Windows 8 and Windows 8.1:

a. From the Windows Start screen, locate Control Panel (for you can start typing "Control Panel" directly in the Start and then click its icon.

b. Click Uninstall a program or Programs and Features.

c. Find Bitdefender Internet Security 2015 and select Uninsta

d. Click Remove in the window that appears, and then sel to reinstall it.

e. Click Next to continue.

f. Wait for the uninstall process to complete.

q. Reboot your system in normal mode.

•In Windows 10:

a. Click Start, then click Settings.

b. Click the System icon in the Settings area, then select apps.

c. Find Bitdefender Internet Security 2015 and select Uninsta

d. Click Uninstall again to conrm your choice.

e. Click Remove in the window that appears, and then sel to reinstall it.

f. Click Next to continue.

g. Wait for the uninstall process to complete.

h. Reboot your system in normal mode.

1. Reinstall your Bitdefender product.

- You had a different security solution before and you did not re properly.

To solve this, follow these steps:

1. Reboot your system and enter in Safe Mode. To nd out h please refer to "How do I restart in Safe Mode?" (p. 78).

2. Remove the other security solution from your system:

•In Windows 7:

a. Click Start, go to Control Panel and double-click Programs and Features.

b. Find the name of the program you want to remove an Remove.

c. Wait for the uninstall process to complete, then reboot y

•In Windows 8 and Windows 8.1:

a. From the Windows Start screen, locate Control Panel (for you can start typing "Control Panel" directly in the Start and then click its icon.

b. Click Uninstall a program or Programs and Features.

c. Find the name of the program you want to remove an Remove.

d. Wait for the uninstall process to complete, then reboot y

In Windows 10:

a. Click Start, then click Settings.

b. Click the System icon in the Settings area, then select apps.

c. Find the name of the program you want to remove an Uninstall.

d. Wait for the uninstall process to complete, then reboot y In order to correctly uninstall the other software, go to their and run their uninstall tool or contact them directly in order you with the uninstall guidelines.

1. Reboot your system in normal mode and reinstall Bitdefender. You have already followed the steps above and the situation is. To solve this, follow these steps:

2. Reboot your system and enter in Safe Mode. To nd out h please refer to "How do I restart in Safe Mode?" (p. 78).

3. Use the System Restore option from Windows to restore the to an earlier date before installing the Bitdefender product.

4. Reboot the system in normal mode and contact our support representatives for help as described in section "Asking for help" (p. 204).

32. REMOVING MALWARE FROM YOUR SYSTEM

Malware can affect your system in many different ways and the approach depends on the type of malware attack. Because viruses their behavior frequently, it is difficult to establish a pattern for and their actions.

There are situations when Bitdefender cannot automatically remove malware infection from your system. In such cases, your intervention required.

• "Bitdefender Rescue Mode" (p. 195)
• "What to do when Bitdefender nds viruses on your computer?" (p. 197)
  • "How do I clean a virus in an archive?" (p. 198)
• "How do I clean a virus in an e-mail archive?" (p. 199)
• "What to do if I suspect a le as being dangerous?" (p. 201)
• "What are the password-protected les in the scan log?" (p. 201)
• "What are the skipped items in the scan log?" (p. 201)
• "What are the over-compressed les in the scan log?" (p. 202)
• "Why did Bitdefender automatically delete an infected le?" (p. 202)

If you cannot nd your problem here, or if the presented solution solve it, you can contact the Bitdefender technical support represe as presented in chapter "Asking for help" (p. 204).

32.1. Bitdefender Rescue Mode

Rescue Mode is a Bitdefender feature that allows you to scan all existing hard drive partitions outside of your operating system.

Once Bitdefender Internet Security 2015 is installed, Rescue Mode used even if you are no longer able to boot into Windows.

Starting your system in Rescue Mode

You can enter Rescue Mode in one of two ways:

From the Bitdefender window

To enter Rescue Mode directly from Bitdefender, follow these

1. Open the Bitdefender window.
2. Access the Protection panel.
3. Under the Antivirus module, select Rescue Mode.

A confirmation window will appear. Click Yes to reboot your

1. After the computer restarts, a menu will appear prompting select an operating system. Choose Bitdefender Rescue Mode press the Enter key to boot into a Bitdefender environment you can clean up your Windows partition.
2. If prompted, press Enter and select the screen resolution of the one you normally use. Then press Enter again.

Bitdefender Rescue Mode will load in a few moments.

Boot your computer directly into Rescue Mode

If Windows no longer starts, you can boot your computer dir Bitdefender Rescue Mode by following the steps below:

1. Start / reboot your computer and start pressing the space keyboard before the Windows logo appears.
2. A menu will appear prompting you to select an operating start. Press TAB to go to the tools area. Choose Bitdefend Image and press the Enter key to boot into a Bitdefender from where you can clean up your Windows partition.
3. If prompted, press Enter and select the screen resolution of the one you normally use. Then press Enter again.

Bitdefender Rescue Mode will load in a few moments.

Scanning your system in Rescue Mode

To scan your system in Rescue Mode, follow these steps:

1. Enter Rescue Mode, as described in "Starting your system in Mode" (p. 195).
2. The Bitdefender logo will appear and the antivirus engines will copied.
3. A welcome window will then appear. Click Continue.

4. An update of the antivirus signatures is started.

5. After the update is completed, the Bitdefender On-demand Anti Scanner window will appear.

6. Click Scan Now, select the scan target in the window that a click Open to start scanning.

It is recommended to scan your entire Windows partition.

Note

When working in Rescue Mode, you are dealing with Linux-type names. Disk partitions will appear as sda1 probably corresponding (C:) Windows-type partition, sda2 corresponding to (D:) and so on.

1. Wait for the scan to complete. If any malware is detected, instructions to remove the threat.

2. To exit Rescue Mode, right-click in an empty area of the de Exit in the menu that appears and then choose whether to re down the computer.

32.2. What to do when Bitdefender nds viruses your computer?

You may nd out there is a virus on your computer in one of

- You scanned your computer and Bitdefender found infected items

- A virus alert informs you that Bitdefender blocked one or multip on your computer.

In such situations, update Bitdefender to make sure you have the malware signatures and run a System Scan to analyze the system

As soon as the system scan is over, select the desired action items (Disinfect, Delete, Move to quarantine).

Warning

If you suspect the le is part of the Windows operating system o not an infected le, do not follow these steps and contact Bitdefer Customer Care as soon as possible.

If the selected action could not be taken and the scan log reve which could not be deleted, you have to remove the le(s) manu

The rst method can be used in normal mode:

1. Turn off the Bitdefender real-time antivirus protection:

a. Open the Bitdefender window.

b. Access the Protection panel.

c. Click the Antivirus module.

d. In the Antivirus window, select the Shield tab.

e. Click the switch to turn off On-access scanning.

1. Display hidden objects in Windows. To nd out how to do th refer to "How do I display hidden objects in Windows?" (p. 76).

2. Browse to the location of the infected le (check the scan lo it.

3. Turn on the Bitdefender real-time antivirus protection.

In case the rst method failed to remove the infection, follow the

1. Reboot your system and enter in Safe Mode. To nd out how please refer to "How do I restart in Safe Mode?" (p. 78).

2. Display hidden objects in Windows. To nd out how to do th refer to "How do I display hidden objects in Windows?" (p. 76).

3. Browse to the location of the infected le (check the scan lo it.

4. Reboot your system and enter in normal mode.

If this information was not helpful, you can contact Bitdefender 1 as described in section "Asking for help" (p. 204).

32.3. How do I clean a virus in an archive?

An archive is a le or a collection of les compressed under a to reduce the space on disk necessary for storing the les.

Some of these formats are open formats, thus providing Bitdefence option to scan inside them and then take appropriate actions to them.

Other archive formats are partially or fully closed, and Bitdefender detect the presence of viruses inside them, but is not able to actions.

If Bitdefender noties you that a virus has been detected inside and no action is available, it means that removing the virus is due to restrictions on the archive's permission settings.

Here is how you can clean a virus stored in an archive:

1. Identify the archive that includes the virus by performing a S of the system.

2. Turn off the Bitdefender real-time antivirus protection:

a. Open the Bitdefender window.

b. Access the Protection panel.

c. Click the Antivirus module.

d. In the Antivirus window, select the Shield tab.

e. Click the switch to turn off On-access scanning.

1. Go to the location of the archive and decompress it using a application, like WinZip.

2. Identify the infected le and delete it.

3. Delete the original archive in order to make sure the infection removed.

4. Recompress the les in a new archive using an archiving appl WinZip.

5. Turn on the Bitdefender real-time antivirus protection and run a scan in order to make sure there is no other infection on th

Note

It's important to note that a virus stored in an archive is not a threat to your system, since the virus has to be decompressed and in order to infect your system.

If this information was not helpful, you can contact Bitdefender 1 as described in section "Asking for help" (p. 204).

32.4. How do I clean a virus in an e-mail:

Bitdefender can also identify viruses in e-mail databases and e-ma stored on disk.

Sometimes it is necessary to identify the infected message using information provided in the scan report, and delete it manually.

Here is how you can clean a virus stored in an e-mail archive:

1. Scan the e-mail database with Bitdefender.

2. Turn off the Bitdefender real-time antivirus protection:

a. Open the Bitdefender window.

b. Access the Protection panel.

c. Click the Antivirus module.

d. In the Antivirus window, select the Shield tab.

e. Click the switch to turn off On-access scanning.

1. Open the scan report and use the identification information (Su To) of the infected messages to locate them in the e-mail cli

2. Delete the infected messages. Most e-mail clients also move the message to a recovery folder, from which it can be recovered. Make sure the message is deleted also from this recovery fold

3. Compact the folder storing the infected message.

- In Outlook Express: On the File menu, click Folder, then Com Folders.

- In Microsoft Outlook 2007: On the File menu, click Data File Management. Select the personal folders (.pst) les you intend compact, and click Settings. Click Compact Now.

- In Microsoft Outlook 2010 / 2013: On the File menu, click In Account settings (Add and remove accounts or change existing connection settings). Then click Data File, select the personal (.pst) les you intend to compact, and click Settings. Click Co Now.

1. Turn on the Bitdefender real-time antivirus protection.

If this information was not helpful, you can contact Bitdefender 1 as described in section "Asking for help" (p. 204).

32.5. What to do if I suspect a le as being

You may suspect a le from your system as being dangerous, ev your Bitdefender product did not detect it.

To make sure your system is protected, follow these steps:

1. Run a System Scan with Bitdefender. To nd out how to do refer to "How do I scan my system?" (p. 58).

2. If the scan result appears to be clean, but you still have done to make sure about the le, contact our support representatives we may help you.

To nd out how to do this, please refer to "Asking for help" (p. 204).

32.6. What are the password-protected les in t scan log?

This is only a notification which indicates that Bitdefender has de these les are either protected with a password or by some form encryption.

Most commonly, the password-protected items are:

• Files that belong to another security solution.
• Files that belong to the operating system.

In order to actually scan the contents, these les would need to extracted or otherwise decrypted.

Should those contents be extracted, Bitdefender's real-time scanner automatically scan them to keep your computer protected. If you scan those les with Bitdefender, you have to contact the product manufacturer in order to provide you with more details on those

Our recommendation to you is to ignore those les because they threat for your system.

32.7. What are the skipped items in the scan

All les that appear as Skipped in the scan report are clean.

For increased performance, Bitdefender does not scan les that have changed since the last scan.

32.8. What are the over-compressed les in the log?

The over-compressed items are elements which could not be extra the scanning engine or elements for which the decryption time w taken too long making the system unstable.

Overcompressed means that Bitdefender skipped scanning within the archive because unpacking it proved to take up too many systems. The content will be scanned on real time access if needed.

32.9. Why did Bitdefender automatically delete infected le?

If an infected le is detected, Bitdefender will automatically attempt disinfect it. If disinfection fails, the le is moved to quarantine in contain the infection.

For particular types of malware, disinfection is not possible because detected le is entirely malicious. In such cases, the infected le from the disk.

This is usually the case with installation les that are downloaded untrustworthy websites. If you nd yourself in such a situation, do the installation file from the manufacturer's website or other truste

CONTACT US

33. ASKING FOR HELP

Bitdefender provides its customers with an unparalleled level of false accurate support. If you experience any issue or if you have an about your Bitdefender product, you can use several online resour a solution or an answer. At the same time, you can contact the Customer Care team. Our support representatives will answer your in a timely manner and will provide you with the assistance you

The “Solving common issues” (p. 173) section provides the necessary information regarding the most frequent issues you may encounter using this product.

If you do not nd an answer to your question in the provided can contact us directly:

• "Contact us directly from your Bitdefender product" (p. 204)
• "Contact us through our online Support Center" (p. 205)

Important

To contact the Bitdefender Customer Care you must register your product. For more information, please refer to "Registering Bitdefender" (p. 37).

Contact us directly from your Bitdefender product

If you have a working Internet connection, you can contact Bitde assistance directly from the product interface.

Follow these steps:

1. Open the Bitdefender window.
2. Click the icon at the top of the window and select Help & the drop-down menu.
3. You have the following options:

•Product Documentation

Access our database and search for the necessary information

- Contact Support

Use the Contact Support button to launch the Bitdefender Su and contact the Customer Care Department. You can navigate the wizard using the Next button. To exit the wizard, click

a. Select the agreement check box and click Next.
b. Complete the submission form with the necessary data:

i. Enter your e-mail address.

ii. Enter your full name.

iii. Enter a description of the issue you encountered.

iv. Check the Try to reproduce the issue before submitting case you are encountering a product issue. Continue with required steps.

c. Please wait for a few minutes while Bitdefender gathers related information. This information will help our engineers solution to your problem.

d. Click Finish to send the information to the Bitdefender Cui Care Department. You will be contacted as soon as possib

Contact us through our online Support Center

If you cannot access the necessary information using the Bitdefer product, please refer to our online Support Center:

1. Go to http://www.bitdefender.com/support/consumer.html.

The Bitdefender Support Center hosts numerous articles that cor solutions to Bitdefender-related issues.

1. Use the search bar at the top of the window to find articles provide a solution to your problem. To search, just type a term Search bar and click Search.

2. Read the relevant articles or documents and try the proposed

3. If the solution does not solve your problem, go to

http://www.bitdefender.com/support/contact-us.html and contact our support representatives.

34. ONLINE RESOURCES

Several online resources are available to help you solve your Bitdefender-related problems and questions.

●Bitdefender Support Center:
http://www.bitdefender.com/support/consumer.html
•Bitdefender Support Forum:
http://forum.bitdefender.com
•The HOTforSecurity computer security portal:
http://www.hotforsecurity.com

You can also use your favorite search engine to nd out more about computer security, the Bitdefender products and the company

34.1. Bitdefender Support Center

The Bitdefender Support Center is an online repository of informat the Bitdefender products. It stores, in an easily accessible format, on the results of the ongoing technical support and bugxing acti the Bitdefender support and development teams, along with more articles about virus prevention, the management of Bitdefender solu with detailed explanations, and many other articles.

The Bitdefender Support Center is open to the public and freely. The extensive information it contains is yet another means of pro Bitdefender customers with the technical knowledge and insight the All valid requests for information or bug reports coming from Bit clients eventually nd their way into the Bitdefender Support Center bugx reports, workaround cheatsheets or informational articles to supplement product helples.

The Bitdefender Support Center is available any time at

http://www.bitdefender.com/support/consumer.html.

34.2. Bitdefender Support Forum

The Bitdefender Support Forum provides Bitdefender users with an way to get help and to help others.

If your Bitdefender product does not operate well, if it cannot re viruses from your computer or if you have questions about the post your problem or question on the forum.

Bitdefender support technicians monitor the forum for new posts to assist you. You may also get an answer or a solution from experienced Bitdefender user.

Before posting your problem or question, please search the forum similar or related topic.

The Bitdefender Support Forum is available at http://forum.bitdefende in 5 different languages: English, German, French, Spanish and Ro Click the Home & Home Office Protection link to access the sect to consumer products.

34.3. HOTforSecurity Portal

HOTforSecurity is a rich source of computer security information. can learn about the various threats your computer is exposed to connected to the Internet (malware, phishing, spam, cyber-criminals).

New articles are posted regularly to keep you up-to-date with the threats discovered, the current security trends and other information computer security industry.

The HOTforSecurity web page is http://www.hotforsecurity.com.

35. CONTACT INFORMATION

Efficient communication is the key to a successful business. During 10 years BITDEFENDER has established an unquestionable reputation constantly striving for better communication so as to exceed the € of our clients and partners. Should you have any questions, do to contact us.

35.1. Web addresses

Sales department: [e-mail]

Support Center: http://www.bitdefender.com/support/consumer.html

Documentation: [e-mail]

Local distributors: http://www.bitdefender.com/partners

Partner program: [e-mail]

Media relations: [e-mail]

Careers: [e-mail]

Virus submissions: [e-mail]

Spam submissions: [e-mail]

Report abuse: [e-mail]

Web site: http://www.bitdefender.com

35.2. Local distributors

The Bitdefender local distributors are ready to respond to any in regarding their areas of operation, both in commercial and in gene

To nd a Bitdefender distributor in your country:

1. Go to http://www.bitdefender.com/partners/#Partner Locator/.

2. Click the Partner Locator tab.

3. The contact information of the Bitdefender local distributors should be displayed automatically. If this does not happen, select the course reside in to view the information.

4. If you do not nd a Bitdefender distributor in your country, fe contact us by e-mail at [e-mail]. Please write you in English in order for us to be able to assist you promptly.

35.3. Bitdefender ofces

The Bitdefender ofces are ready to respond to any inquiries rega areas of operation, both in commercial and in general matters. T respective addresses and contacts are listed below.

U.S.A

Bitdefender, LLC

PO Box 667588

Pompano Beach, Fl 33066

Phone (ofce&sales): 1-954-776-6262

Sales: [e-mail]

Technical support: http://www.bitdefender.com/support/consumer.html

Web: http://www.bitdefender.com

UK and Ireland

Genesis Centre Innovation Way

Stoke-on-Trent, Staffordshire

ST6 4BF

E-mail: [e-mail]

Phone: [phone]

Sales: [e-mail]

Technical support: http://www.bitdefender.com/support/consumer.html

Web: http://www.bitdefender.co.uk

Germany

Bitdefender GmbH

TechnoPark Schwerte

Lohbachstrasse 12

D - 58239 Schwerte

Deutschland

Ofce: [phone] - 162

Fax: [phone] - 169

Complex DV24, Building A, 24 Delea Veche Street, Sector 2

Bucharest

Fax: [phone]

Sales phone: [phone]

Sales e-mail: [e-mail]

Technical support: http://www.bitdefender.ro/support/consumer.html

Website: http://www.bitdefender.ro

United Arab Emirates

Dubai Internet City

Building 17, Ofce # 160

Dubai, UAE

Sales phone: [phone]

Sales e-mail: [e-mail]

Technical support: http://www.bitdefender.com/support/consumer.html

Website: http://www.bitdefender.com/world

Glossary

ActiveX

ActiveX is a model for writing programs so that other progra operating system can call them. ActiveX technology is used w Microsoft Internet Explorer to make interactive Web pages that behave like computer programs, rather than static pages. With users can ask or answer questions, use push buttons, and in other ways with the Web page. ActiveX controls are often wr Visual Basic.

Active X is notable for a complete lack of security controls; security experts discourage its use over the Internet.

Adware

Adware is often combined with a host application that is pro charge as long as the user agrees to accept the adware. Be applications are usually installed after the user has agreed to agreement that states the purpose of the application, no often committed.

However, pop-up advertisements can become an annoyance, and some cases degrade system performance. Also, the information some of these applications collect may cause privacy concerns who were not fully aware of the terms in the license agree

Archive

A disk, tape, or directory that contains les that have been b A le that contains one or more les in a compressed format.

Backdoor

A hole in the security of a system deliberately left in place or maintainers. The motivation for such holes is not always some operating systems, for example, come out of the box with accounts intended for use by eld service technicians or the v maintenance programmers.

Boot sector

A sector at the beginning of each disk that identities the disk architecture (sector size, cluster size, and so on). For startup boot sector also contains a program that loads the operating

Boot virus

A virus that infects the boot sector of a xed or floppy disk to boot from a diskette infected with a boot sector virus with virus to become active in memory. Every time you boot your that point on, you will have the virus active in memory.

Browser

Short for Web browser, a software application used to locate Web pages. Popular browsers include Microsoft Internet Explorer, Firefox and Google Chrome. These are graphical browsers, which that they can display graphics as well as text. In addition, r browsers can present multimedia information, including sound and though they require plug-ins for some formats.

Command line

In a command line interface, the user types commands in the provided directly on the screen using command language.

Cookie

Within the Internet industry, cookies are described as small less containing information about individual computers that can be a and used by advertisers to track your online interests and ta realm, cookie technology is still being developed and the intent target ads directly to what you've said your interests are. It's double-edge sword for many people because on one hand, it's and pertinent as you only see ads about what you're interest the other hand, it involves actually "tracking" and "following" w go and what you click. Understandably so, there is a debate and many people feel offended by the notion that they are "SKU number" (you know, the bar code on the back of pack gets scanned at the grocery check-out line). While this viewpo be extreme, in some cases it is accurate.

Disk drive

It's a machine that reads data from and writes data onto a

Bitdefender Internet Security 2015

A hard disk drive reads and writes hard disks.

A floppy drive accesses floppy disks.

Disk drives can be either internal (housed within a computer) (housed in a separate box that connects to the computer).

Download

To copy data (usually an entire le) from a main source to device. The term is often used to describe the process of c from an online service to one's own computer. Downloading ca refer to copying a le from a network le server to a comput network.

E-mail

Electronic mail. A service that sends messages on computers or global networks.

Events

An action or occurrence detected by a program. Events can I actions, such as clicking a mouse button or pressing a key, occurrences, such as running out of memory.

False positive

Occurs when a scanner identities a le as infected when in fa

Filename extension

The portion of a lename, following the nal point, which indicates kind of data stored in the le.

Many operating systems use lename extensions, e.g. Unix, VMS MS-DOS. They are usually from one to three letters (some sa support no more than three). Examples include "c" for C sour "ps" for PostScript, "txt" for arbitrary text.

Heuristic

A rule-based method of identifying new viruses. This method of does not rely on specific virus signatures. The advantage of the scan is that it is not fooled by a new variant of an existir it might occasionally report suspicious code in normal program generating the so-called "false positive".

IP

Internet Protocol - A routable protocol in the TCP/IP protocol is responsible for IP addressing, routing, and the fragmentation reassembly of IP packets.

Java applet

A Java program which is designed to run only on a web page applet on a web page, you would specify the name of the size (length and width, in pixels) that the applet can utilize. Web page is accessed, the browser downloads the applet from and runs it on the user's machine (the client). Applets differ applications in that they are governed by a strict security procedure.

For example, even though applets run on the client, they can write data onto the client's machine. Additionally, applets are restricted so that they can only read and write data from the that they are served from.

Keylogger

A keylogger is an application that logs anything you type.

Keyloggers are not malicious in nature. They can be used for purposes, such as monitoring employees or children activity. He they are increasingly being used by cyber-criminals for malicious purposes (for example, to collect private data, such as login and social security numbers).

Macro virus

A type of computer virus that is encoded as a macro embedocument. Many applications, such as Microsoft Word and Excel, powerful macro languages.

These applications allow you to embed a macro in a document the macro execute each time the document is opened.

Mail client

An e-mail client is an application that enables you to send e-mail.

Memory

Internal storage areas in the computer. The term memory iden storage that comes in the form of chips, and the word stor

Bitdefender Internet Security 2015

for memory that exists on tapes or disks. Every computer co certain amount of physical memory, usually referred to as mai or RAM.

Non-heuristic

This method of scanning relies on specific virus signatures. The advantage of the non-heuristic scan is that it is not fooled seem to be a virus, and does not generate false alarms.

Packed programs

A file in a compression format. Many operating systems and a contain commands that enable you to pack a le so that it memory. For example, suppose you have a text le containing consecutive space characters. Normally, this would require ten storage.

However, a program that packs les would replace the space by a special space-series character followed by the number of being replaced. In this case, the ten spaces would require on! This is just one packing technique - there are many more.

Path

The exact directions to a file on a computer. These directions described by means of the hierarchical ling system from the The route between any two points, such as the communication between two computers.

Phishing

The act of sending an e-mail to a user falsely claiming to established legitimate enterprise in an attempt to scam the use surrendering private information that will be used for identity the e-mail directs the user to visit a Web site where they are a personal information, such as passwords and credit card, social and bank account numbers, that the legitimate organization already. The Web site, however, is bogus and set up only to steal the information.

Photon

Photon is an innovative non-intrusive Bitdefender technology, des to minimize the performance impact of antivirus protection. By

Bitdefender Internet Security 2015

monitoring your PC's activity in the background, it creates usag that help optimize booting and scanning processes.

Polymorphic virus

A virus that changes its form with each le it infects. Since no consistent binary pattern, such viruses are hard to identify.

Port

An interface on a computer to which you can connect a device computers have various types of ports. Internally, there are seven for connecting disk drives, display screens, and keyboards. External personal computers have ports for connecting modems, printers, and other peripheral devices.

In TCP/IP and UDP networks, an endpoint to a logical connection port number identities what type of port it is. For example, p used for HTTP traffic.

Report le

A file that lists actions that have occurred. Bitdefender maintain file listing the path scanned, the folders, the number of archiv scanned, how many infected and suspicious les were found.

Rootkit

A rootkit is a set of software tools which offer administrator-to a system. The term was rst used for the UNIX operating and it referred to recompiled tools which provided intruders administrative rights, allowing them to conceal their presence s to be seen by the system administrators.

The main role of rootkits is to hide processes, les, logins are may also intercept data from terminals, network connections or peripherals, if they incorporate the appropriate software.

Rootkits are not malicious in nature. For example, systems and some applications hide critical les using rootkits. However, they mostly used to hide malware or to conceal the presence of into the system. When combined with malware, rootkits pose a threat to the integrity and the security of a system. They can trafc, create backdoors into the system, alter les and logs and detection.

Script

Another term for macro or batch le, a script is a list of c can be executed without user interaction.

Spam

Electronic junk mail or junk newsgroup postings. Generally know any unsolicited e-mail.

Spyware

Any software that covertly gathers user information through the Internet connection without his or her knowledge, usually for a purposes. Spyware applications are typically bundled as a hidden component of freeware or shareware programs that can be done from the Internet; however, it should be noted that the major shareware and freeware applications do not come with spyware installed, the spyware monitors user activity on the Internet and that information in the background to someone else. Spyware gather information about e-mail addresses and even passwords credit card numbers.

Spyware's similarity to a Trojan horse is the fact that users install the product when they install something else. A comma become a victim of spyware is to download certain peer-to-peer swapping products that are available today.

Aside from the questions of ethics and privacy, spyware steals user by using the computer's memory resources and also by bandwidth as it sends information back to the spyware's home the user's Internet connection. Because spyware is using memory system resources, the applications running in the background c to system crashes or general system instability.

Startup items

Any les placed in this folder will open when the computer s example, a startup screen, a sound le to be played when th rst starts, a reminder calendar, or application programs can be items. Normally, an alias of a le is placed in this folder rat le itself.

System tray

Introduced with Windows 95, the system tray is located in the taskbar (usually at the bottom next to the clock) and contain icons for easy access to system functions such as fax, print volume, and more. Double click or right-click an icon to view the details and controls.

TCP/IP

Transmission Control Protocol/Internet Protocol - A set of network protocols widely used on the Internet that provides communication across interconnected networks of computers with diverse hardware architectures and various operating systems. TCP/IP includes star for how computers communicate and conventions for connecting networks and routing traffic.

Trojan

A destructive program that masquerades as a benign application viruses, Trojan horses do not replicate themselves but they can as destructive. One of the most insidious types of Trojan horses program that claims to rid your computer of viruses but insto introduces viruses onto your computer.

The term comes from a story in Homer's Iliad, in which the a giant wooden horse to their foes, the Trojans, ostensibly as offering. But after the Trojans drag the horse inside their city soldiers sneak out of the horse's hollow belly and open the allowing their compatriots to pour in and capture Troy.

Update

A new version of a software or hardware product designed to older version of the same product. In addition, the installation for updates often check to make sure that an older version installed on your computer; if not, you cannot install the upd Bitdefender has it's own update module that allows you to m check for updates, or let it automatically update the product.

Virus

A program or piece of code that is loaded onto your computer your knowledge and runs against your will. Most viruses can replicate themselves. All computer viruses are manmade. A sim

Bitdefender Internet Security 2015

that can copy itself over and over again is relatively easy to. Even such a simple virus is dangerous because it will quickly available memory and bring the system to a halt. An even r dangerous type of virus is one capable of transmitting itself networks and bypassing security systems.

Virus signature

The binary pattern of a virus, used by the antivirus program and eliminate the virus.

Worm

A program that propagates itself over a network, reproducing it goes. It cannot attach itself to other programs.