VIP-2020PT - Phone Planet - Free user manual and instructions

Product Type	VoIP Phone
Brand	Planet
Model	VIP-2020PT
Dimensions (W x D x H)	200 x 180 x 50 mm
Weight	0.5 kg
Power Supply	Power over Ethernet (PoE) IEEE 802.3af or 5V DC adapter
Display	2.4-inch color LCD with backlight
Keypad	20 programmable keys, 4 context-sensitive soft keys
Audio	HD audio, full-duplex speakerphone, headset support
Network Interfaces	2 x RJ45 10/100 Mbps Ethernet ports
Protocol Support	SIP (RFC 3261), SDP, RTP, RTCP, SRTP, TLS
Codec Support	G.711, G.722, G.729, iLBC, Opus
Features	Call hold, transfer, conference, call forwarding, DND, intercom, paging
Provisioning	Auto-provisioning via TFTP/HTTP/HTTPS, TR-069
Security	802.1X, SRTP, TLS, HTTPS, admin password
Power Consumption	Max 5W (PoE Class 1)
Operating Temperature	0°C to 40°C
Storage Temperature	-10°C to 60°C
Cleaning	Use a soft, dry cloth; avoid liquids and abrasives
Spare Parts	Power adapter, handset cord, network cable
Repairability	Replaceable handset, base unit not user-serviceable

Frequently Asked Questions - VIP-2020PT Planet

How to connect the VIP-2020PT phone to the network?

Connect the phone to your network using an Ethernet cable. Use the LAN port (marked) to connect to your switch/router. If using PoE, the phone will power on automatically. Otherwise, connect the included power adapter.

How do I adjust the volume on the VIP-2020PT?

During a call, press the Volume Up/Down keys on the side of the handset or the base unit. For ringer volume, access the settings menu and navigate to Audio Settings > Ringer Volume.

How to reset the phone to factory defaults?

To reset, press and hold the OK key for 5 seconds while the phone is idle, or go to Menu > Advanced > Reset to Factory. Confirm with Yes. Note: This will erase all configurations.

What SIP servers are compatible with the VIP-2020PT?

The phone supports standard SIP (RFC 3261) and can be used with any SIP-compatible PBX or VoIP provider, such as Asterisk, 3CX, FreePBX, or cloud services like RingCentral.

Can I use a headset with the VIP-2020PT?

Yes, the phone has a headset jack (2.5mm or RJ9) on the base. You can also use a wireless headset via Bluetooth if supported (check model specifications).

How do I program a speed dial key?

Press and hold an empty programmable key for 2 seconds. Enter the phone number and name, then press Save. Alternatively, go to Menu > Features > Speed Dial and assign keys.

Why is my phone not registering to the SIP server?

Check network connectivity: ensure the Ethernet cable is plugged in and the phone has an IP address. Verify SIP server address, username, and password in Menu > Settings > SIP Account. Also ensure the server is reachable via ping.

Can I use the VIP-2020PT for video calls?

No, the VIP-2020PT is an audio-only VoIP phone. It does not have a camera or video display capability.

How to update the firmware on the VIP-2020PT?

Download the latest firmware from the Planet support website. Upload via the web interface (using the phone's IP address): navigate to Management > Firmware Upgrade and select the file.

What is the warranty period for the VIP-2020PT?

Planet offers a limited 2-year warranty for the VIP-2020PT. For warranty claims, contact your dealer or Planet support with proof of purchase.

USER MANUAL VIP-2020PT Planet

The package should contain the following items plus VIP-2020PT. If any item is missing or damaged, please contact the seller immediately.

Quick Guide

CD-ROM

Handset

Handset Cord

RJ-45 cable

Power Adapter

Stand

Step 1. Handset Connection

Plug one end of the handset cord into the handset and the other end into the handset jack

Step 2. Connecting Power System

The VIP-2020PT can be powered either by external AC/DC adapter or by connecting to an IEEE802.3af/at PSE device such as 802.3af Injector / Hub or 802.3af/at POE switch.

Once the VIP-2020PT is powered, the LCD screen will prompt for POST.

NOTE : 1. Use only the power adapter shipped with the unit to ensure correct functionality
2. Only WAN supports POE.

Step 3. Connecting Network

graph TD
    A["IP PBX"] --> B["Ethernet Switch"]
    B --> C["PC"]
    D["Internet"] --> B
    style D fill:#f9f,stroke:#333
    style B fill:#bbf,stroke:#333

Step 4. Computer Network Setup

Set your computer's IP address to 192.168.0.x, where x is a number between 2 to 254 (except 1 where is being used for the phone by default). If you don't know how to do this, please ask your network administrator. Connect your PC to VIP-2020PT PC port.

Step 5. Login Prompt

Use web browser (Internet Explorer 6.0 or above) to connect to 192.168.0.1 (type this address in the address bar of web browser).

You'll be prompted to input user name and password: admin and 123

Further Configuration

For detailed configuration, please check user's manual on the bundled CD.

If you have any other question, please contact the dealer where you purchased this product or you can contact PLANET directly at the following: Email address: [e-mail]