TreatView CP510 - Pet Supplies Closer Pets - Free user manual and instructions

USER MANUAL TreatView CP510 Closer Pets

A TreatView dispenser
B Power adapter
C Silicone cover
D Wall mounting bracket
E Stickers – see Tips section

C

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B

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A

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Connecting to power

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When plugged in the indicator light will come on. After 30 seconds the light will start flashing and you'll hear the voice prompt.

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Keep the cord tidy and secure by using the cable management grooves in the back of your TreatView.

Setting-up TreatView in your home

Recommended wall mounting

TreatView App

Scan the QR code to download the dedicated TreatView App.

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The TreatView App will take you step by step through setting-up.

Important safety instructions

• Read all the instructions before installing or using your TreatView.
• Register your purchase online at closerpets.com (see Guarantee).
• Do not allow your children to play with your TreatView unsupervised.
• Inspect your TreatView regularly for correct operation and damage – if in doubt do not use.
• TreatView has been designed for use with pets only, as described in this manual.
• Ensure that your pets do not chew or pull on the cables by securing them to a skirting board or within cable management grooves when installing your TreatView.
• It is recommended to install 1.2m/4ft high on the wall to prevent your pet from damaging your TreatView.
  • Do not insert fingers into the treat flipping mechanism.
• Dispose of all packaging material responsibly. NOTE: Plastic bags could cause suffocation – keep away from children and animals.
• Please note that attempted disassembly of your TreatView will void the warranty.
• Ensure that your TreatView is disconnected from mains power during cleaning.

SAVE THESE INSTRUCTIONS

Fitting your TreatView to the wall

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Make sure the wall mounting bracket is the right way up before sticking it to the wall

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Push the TreatView firmly against the wall and down

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Make sure surfaces are clean and free of dirt and the wall mounting bracket is the right way up before applying to the wall.

Filling your TreatView with treats

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Recommended treat size

Larger treats than recommended may cause your TreatView to block.

TreatView App - quick start guide

To add your product to your account, press + on the Home screen.

There are two ways to add to your account:

1 Manual mode: go through the steps to pair your TreatView
2 Bluetooth pairing: make sure you've enabled Bluetooth and allowed 'Nearby Devices' in your phone settings before pairing

Control Panel functions

Controls

The indicator light will illuminate while your TreatView is switched on and will flash when it's ready to be connected to the app.

Tips

Using your TreatView

• When installing your TreatView on a wall with the supplied wall bracket, ensure the wall is flat and level, surfaces are clean and free of dirt and the bracket adheres to the wall
• Your TreatView is not suitable for wet or sticky food – these will cause jamming or damage
• Lightly clean your TreatView with non-abrasive cleaning products to prolong the shiny appearance
• Do not spray or soak your TreatView with liquid cleaning products or water – use a damp cloth only
• If you are not using your TreatView for an extended period of time we advise you empty treats from the unit, clean the inside with a damp cloth, and store in a dry place
  • If the indicator light is too bright, it can be covered with the sticker provided

Technical info

• Only use the power adapter provided with your TreatView
- Ensure your TreatView is not plugged into mains power during installation, maintenance or cleaning
- The operation of your TreatView is reliant on mains power and a stable internet connection. If your internet service provider has outages, this will affect function and operation of the unit.
• We advise that you use your TreatView in combination with other sources of food for your pet to achieve a balanced diet
- To reset your TreatView press and hold the Reset button until you hear 'Device has been reset'

FAQ

For questions related to using the App refer to the FAQs within 'Devices' in the app settings

If the following Troubleshooting Section doesn't solve your issue or you would like to get in touch and share a picture of your pet having a treat, please contact our Product Support Team on [e-mail]

Alternatively, you can also check our website for a more comprehensive list of updated FAQs at closerpets.com/pages/faqs or by following the QR Code

My TreatView is not responding

Check the connection of the Power Adapter to the rear of unit and ensure the wall socket is plugged in and switched on.

My TreatView has jammed and isn't working properly

First unplug your TreatView, then turn upside down and shake to pour out any jammed treats. We advise you don't push any treats down as this may damage the mechanism.

Ensure that the size of the treats you are using are between 1 - 1.5cm (2/s" - 3/s").

The app keeps crashing and/or I'm struggling setting it up

Check you are on the latest version of the app by checking for updates from the Google Play Store or Apple Store.

You may need to reset your TreatView to try again – see below for details on how to reset.

I want to remove all current settings

To reset your TreatView, press and hold the reset button for 5 seconds. When you hear the prompt 'Device has been reset' the TreatView will restart.

After the system restarts, you will hear 'Ready to be connected'. You may then connect your TreatView to a new Wi-Fi network using the App.

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Reset button

Further information

The manufacturer (Pet Mate Ltd) is not responsible for any radio or TV interference caused by unauthorised modifications to this device (TreatView). Any modifications could void the user's authority to operate the device.

FCC compliance

This device complies with Part 15 of the FCC Rules.

Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the device.

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Guarantee

We offer a 1-year standard warranty. However, if you register your TreatView at closerpets.com/pages/product-registration within 14 days of your purchase you will receive an additional 2-year warranty and Pet Mate Ltd will guarantee your product for a period of 3 years from the date of purchase.

If you do not have access to a computer, please send details of your purchase with a copy of the receipt along with your name and address to our Customer Services team using the address below and they will be happy to help process this for you.

Please get in touch with Closer Pets Customer Services if you have a problem with your purchase. The guarantee is here to protect you if any defect arises due to faulty materials or manufacture. Any defective items will be repaired or replaced free of charge by Pet Mate Ltd, provided the defect has not been caused by neglect, misuse or normal wear and tear. Your statutory rights are not affected.

To get started, register now by scanning the QR code or by following this link: closerpets.com/pages/product-registration

UK CA CE

Hereby, Pet Mate Ltd declares that this product is in compliance with the essential requirements and other relevant provisions of EU and UK Directives. All Declarations of Conformity (DoC) may be viewed at closerpets.com/pages/eu-doc.

IMPORTANT: Dispose of damaged / faulty / end-of-life products in accordance with locally applicable regulations for your country. UK/EU: Refer to Terms and Conditions section EU Waste Electrical and Electronic Equipment (WEEE) Directive on closerpets.com for more information.

Designed and Manufactured by Pet Mate Ltd, Lyon Road, Hersham, Surrey KT12 3PU, UK Imported to the EU by Closer Pets BV, Newtonlaan 115, 3584 BH Utrecht, The Netherlands Imported to North America by Ani Mate, 104A Longview Street, Conroe, TX 77301, USA

Register

your TreatView

Additional 2 years warranty

closerpets.com

[e-mail]

51005/01