BG-UPTZ-12XHSU - Security Camera BZBGear - Free user manual and instructions

Product Type	PTZ Security Camera
Model	BG-UPTZ-12XHSU
Brand	BZBGear
Sensor	1/2.8-inch CMOS, 2.07 Megapixels
Video Resolution	Up to 1920x1080 @ 60 fps
Optical Zoom	12X (f=3.9-46.8mm)
Digital Zoom	10X
View Angle	55.8° (Wide) - 3.2° (Tele)
Pan Range	±170°
Tilt Range	-30° to +90°
Preset Positions	255 (10 via remote)
Video Output Interfaces	HDMI, 3G-SDI, USB3.0, LAN
Control Interfaces	RS232 (in/out), RS422/RS485
Control Protocols	VISCA, Pelco-D, Pelco-P
Network Protocols	ONVIF, GB/T28181, RTSP, RTMP, RTP multicast
Audio Compression	AAC, MP3, G.711A
Video Compression	H.264, H.265
Dimensions	178 x 115.5 x 150.9 mm
Weight	1.38 kg
Power Supply	DC 12V ±10%, Max 1A (12W)
Warranty	3-Year Stress-Free Warranty
Maintenance & Cleaning	Clean lens with soft dry cloth; use mild detergent if needed; avoid corrosive cleaners
Safety	Do not expose to rain/moisture; installation by qualified technician; do not open case

Frequently Asked Questions - BG-UPTZ-12XHSU BZBGear

What video resolutions and frame rates does the BG-UPTZ-12XHSU support?

It supports up to 1920x1080 @ 60 fps via HDMI/SDI, with additional formats like 1080P50, 1080I60, 720P60, etc. USB3.0 also supports YUY2, MJPEG, and H.264/H.265 up to 1080P30.

How do I connect the camera to a network?

Connect via the LAN port. Use a direct Ethernet cable to a computer or through a router/switch. Ensure both devices are on the same subnet (camera default IP: 192.168.5.163). For web access, enter the IP in a browser and log in with default admin credentials.

Why is there no video output?

Check that the power supply is connected and voltage is normal, the camera performs a self-test after restart, the DIP switch is in normal mode, and the output cable and display are working.

What protocols does the camera support for serial control?

It supports VISCA, Pelco-D, and Pelco-P protocols over RS232/RS485. The default baud rate is 9600 but can be set to 2400, 4800, 115200 via menu.

How do I preset positions using the remote control?

Press SET PRESET then a number key (0-9) to save a preset. To recall, press the number key directly. To clear, press CLEAR PRESET then the number. Press # three times to clear all presets.

What should I do if the remote control doesn't work?

Verify the remote address is set to 1, check batteries, ensure the camera is in normal operating mode and the OSD menu is exited (camera cannot be controlled while menu is displayed).

How do I clean the camera lens properly?

Use a soft, dry cloth. If needed, dampen with a mild detergent. Do not use strong or corrosive detergents to avoid scratching the lens and affecting video quality.

What is the warranty coverage for this camera?

BZBGear offers a Stress-Free Three-Year Warranty covering defects in materials and workmanship. For details, visit BZBGEAR.com/warranty or contact support.

Can I use the camera for outdoor installation?

The manual states do not expose to rain or moisture. This camera is intended for indoor use. For outdoor use, a weatherproof housing would be required.

How do I reset the camera to factory defaults?

Use the VISCA command 8x 01 04 A0 10 FF (where x is the camera address) or navigate the OSD menu to reset. Note that the remote control default address will revert to 1.

USER MANUAL BG-UPTZ-12XHSU BZBGear

Attention

Improper operations may damage the product structure and result in mechanical failure. Please note the following tips:

Do not move the camera by grabbing the head.

Move the camera by holding the bottom with one or both hands.

Please do not rotate the lens and holder manually regardless of camera being powered on or off; any damage to the camera structure will result in failure of the camera's self-check and self-start operations.

This manual introduces functionality, proper installation and operations for this PTZ camera in details. Please read this manual carefully before installation and use.

1. Cautions

1.1 Avoid product damage caused by heavy pressure, strong vibration or immersion during transportation, storage and installation.
1.2 Housing of this product is made of organic materials. Do not expose it to any liquid, gas or solids which may corrode the shell.
1.3 Do not expose the product to rain or moisture.
1.4 To prevent the risk of electric shock, do not open the case. Installation and maintenance should only be carried out by qualified technicians.
1.5 Do not use the product beyond the specified temperature, humidity, or power supply specifications.
1.6 Wipe it with a soft, dry cloth when cleaning the camera lens. Wipe it gently with a mild detergent if needed. Do not use strong or corrosive detergents to avoid scratching the lens and affecting the image.
1.7 This product contains no parts which can be maintained by users themselves. Any damage caused by dismantling the product by user without permission is not covered by warranty.

2. Electrical Safety

Installation and use of this product must strictly comply with local electrical safety standards.

The power supply of the product is ±12V, the max electrical current is 2A.

3. Install

1.1 Do not rotate the camera head aggressively, otherwise it may cause mechanical failure.
1.2 This product should be placed on a stable desktop or on a horizontal surface. Do not install the product obliquely, otherwise it may display an inclined image.
1.3 Ensure there are no obstacles within the rotation circumference of the holder.
1.4 Do not power on until cabling installation is complete for proper operation and synchronizing.

4. Magnetic Interference

Electromagnetic fields at specific frequencies may affect the video image. This product is Class A. It may cause radio interference in household application. Appropriate measure is required.

Content

1. Camera Installation 2

1.1 Camera Introduction....2
1.2 Interfaces and Connection .... 3
1.3 Mounting Brackets....3

2. Product Overview 7

2.1 Dimensions 7
2.2 Accessories....8
2.3 RS-232 Interface 8
2.5 Rotary DIP Switch....9
2.6 Main Features.... 10
2.6 Specifications....10

3. Remote Control....12

3.1 Match Code for Wireless Remote Control.... 12
3.2 Keys Introduction for IR Remote Control 13
3.3 Menu Introduction....15

4. Network Configuration 17

1. Network Connection.... 17
   4.1 Connection Mode 17
   4.2 Web Browser Login....18
   4.2.1 Web client.... 18
   4.3 Streaming....19

5. Serial port communication and control 20

5.1 VISCA Protocol Return Command 20
5.2 VISCA Protocol Control Command 21
5.3 VISCA Protocol Inquiry Command 24
5.4 Pelco-D protocol command list.... 26
5.5 Pelco-P protocol command list 26

6. Maintenance and Troubleshooting.... 27

6.1 Maintenance....27
6.2 Troubleshooting....27

7. Warranty 28

8. Mission Statement.... 28

9. Copyright 28

1. Camera Installation

1.1 Camera Introduction

Figure 1.1

1. Camera Lens
2. Camera Base
3. Remote Control Receiving Indicator
4. Infrared Receiver
5. Tripod Screw Hole
6. Screw Hole for Tripod
7. HDM Output
8. USB3.0 Output

9. SDI Output

10. Audio Input Interface (Line-in)

11. Rotary DIP Switch
12. RS232 Control Interface (input)
13. RS232 Control Interface (output)
14. RS422 Interface (Compatible with RS485)
15. Network Interface (LAN)
16. DC12V Input Power Supply Socket
17. Power Switch

1.2 Interfaces and Connection

Figure 1.3 Wiring Diagram

1) After powering on and self-starting, the camera will automatically return to the preset (0) position once it's pre-set.
2) The default address for the IR remote control is 1#.
If restored to factory defaults, note that the remote control default address will be restored to 1#.

1.3 Mounting Brackets

Notes:

Ceiling or wall mounting brackets should only be installed on sturdy walls rated to support mounted objects.

For safety reason, plasterboard is not recommended.

1) Wall Mounting:

2) Ceiling Mounting

STEP 1

STEP 2

2. Product Overview

2.1 Dimensions

Figure 2.2 Product Dimension

2.2 Accessories

Standard Accessories	Optional Accessories
Power adapter	Ceiling Mount
IR Remote Control	Wall Mount
RS232 Cable
User Manual
USB3.0 Cable

2.3 RS-232 Interface

1) RS-232 Interface Definition

Connection to PC or Camera Controller

2) RS232 Mini-DIN 8-pin: Port Definition

NO.	Port	Definition
1	DTR	Data Terminal Ready
2	DSR	Data Set Ready
3	TXD	Transmit Data
4	GND	Signal Ground
5	RXD	Receive Data
6	GND	Signal Ground
7	IR OUT	IR Commander Signal
8	NC	No Connection

3) RS232 (DB9) Port Definition

NO.	Port	Definition
1	DCD	Data Carrier Detect
2	RXD	Receive Data
3	TXD	Transmit Data
4	DTR	Data Terminal Ready
5	GND	System Ground
6	DSR	Data Set Ready
7	RTS	Request to Send
8	CTS	Clear to Send
9	RI	Ring Indicator

4) VISCA networking as shown below:

2.5 Rotary DIP Switch

Dial-up	video format	Dial-up	video format
0	1080P60	8	720P30
1	1080P50	9	720P25
2	1080I60	A	1080P59.94
3	1080I50	B	1080I59.94
4	720P60	C	720P59.94
5	720P50	D	1080P29.97
6	1080P30	E	720P29.97
7	1080P25	F	video format to be set on the menu

Note: 1. Please remember to reboot the camera to take effect when video format is switched.

1. If switch to F, please power off and reboot to take effect.

2.6 Main Features

This model series is packed with functions, superior performance, and rich video output interfaces. Featuring advanced ISP processing algorithms, offering vivid and high-resolution video with a strong sense of depth and fantastic color rendition. It supports H.264/H.265 encoding which makes motion video more fluent and clearer under low bandwidth conditions.

● Full HD Resolution: 1/2.8-inch-high quality CMOS sensor. Resolution is up to 1920x1080 with frame rate up to 60 fps.
● Multiple Optical Zoom Lens: 10X/12X/20X/30X optical zoom lens.
● Leading Auto Focus Technology: Fast, accurate and stable auto focusing technology.
- Low Noise and High SNR: Super high SNR image is achieved with low noise CMOS. Advanced 2D/3D noise reduction technology further reduces the noise while ensuring high image clarity.
- Multiple video output interfaces: HDMI, 3G-SDI, CVBS, LAN. Simultaneously output audio and video signal via HDMI, SDI and LAN. SDI output capable of sending signals up to 100M supportive of 1080P@60fps
- Multiple Audio/Video Compression Standards: Support H.264/H.265 video compression, up to 1920×1080 resolution 60 fps; support AAC, MP3 and G.711A audio compression, 8000,16000,32000,44100,48000 sampling frequency
● Built-in Gravity Sensor: supports PTZ auto-flip functionality and simple installation.
- Multiple Network Protocols: ONVIF, GB/T28181, RTSP, RTMP / RTMP(s) protocols; Supports RTMP push mode, connectable to streaming servers (Wowza / FMS); Supports RTP multicast mode; Supports full command VISCA / VISCA IP control protocol.
● Control Interface: RS485, RS232 (cascade connection)
- Multiple Control Protocol: Support VISCA, PELCO-D, PELCO-P protocols; Supports automatic identification protocols.
- Quiet Pan / Tilt Movement: Designed with high accuracy step driving motor, camera pans and tilts quietly and smoothly.
● Auto sleep function: Auto sleep/wake up function with low power consumption, less than 400mw.
● Multiple presets: Up to 255 presets (10 presets via remote control).
- IR / Wireless Remote Control: Users can choose IR remote control or wireless remote control according to different conditions. (Sold Separately) The 2.4G wireless remote control is unaffected by angles, distance or infrared interference. Far-end-control is also available.
- Multiple Application: Online-education, Lecture Capture, Webcasting, Video conferencing, Tele-medicine, Unified Communication, Emergency command and control systems, etc.

2.6 Specifications

Model	5X	10X	12X	20X	30X
Camera Parameter
Optical Zoom	5Xf=3.1-15.5mm	10Xf=4.7-47mm	12Xf=3.9-46.8mm	20X5.2-98mm	30Xf=4.3-129mm
Sensor	1/2.8-inch high quality HD CMOS sensor
Effective Pixels	16: 9, 2.07 megapixel
Video Format	HDMI/SDI video format1080P60/50/30/25/59.94/29.97, 1080I60/50/59.94, 720P60/50/30/25/59.94/29.97CVBS output: 570i 480i
	USB3.0 interface video format:Main-Stream: YUY2/MJPEG/NV12/H.264/H.265:1920×1080P30,1280×720P30,1024×576P30,960×540P30,800×448P30,720×480P30,640×360P30,640×480P30,320×176P30Sub-Stream: YUY2/NV12: 640×360P30,640×480P30,320×176P30MJPEG/H.264/H.265: 1920×1080P30,1280×720P30,1024×576P30,960×540P30,800×448P30,720×480P30,640×360P30,640×480P30,320×176p30
View Angle	60.9°(W)6.43°(T)	72.5°(W)6.3°(T)	55.8° (W)3.2°(T)	65.1°(W)2.34°(T)
AV	F1.6 - F3.0	F1.8 - F2.4	F1.5~ F3.0	F1.6 - F4.7
Digital Zoom	10X
Minimum Illumination	0.5Lux (F1.8, AGC ON)
DNR	2D & 3D DNR
White Balance	Auto / Manual/ One Push/ Specify color temperature (range: 2400k-7100k)
Focus/Aperture/Electronic Shutter	Auto/Manual/One Push Focus
Iris	Auto/Manual
Shutter	Auto/Manual
BLC	ON/OFF
WDR	OFF/ Dynamic level adjustment
Video Adjustment	Brightness, Color, Saturation, Contrast, Sharpness, B/W mode, Gamma curve
SNR	>50dB
Input/output Interface
Video Interfaces	HDMI, SDI, LAN, USB3.0, RS232-IN/OUT, RS422 (compatible with RS485), A-IN, rotary DIP switch, DC 12V port, power switch
Video Output	HDMI, SDI, LAN, USB3.0
Video Stream	Dual stream output
Video Compression Format	LAN Interface: H.265, H.264, Dual stream outputUSB3.0 Interface: YUY2, MJPEG, H.264, NV12, H.265
Audio Input Interface	Double track 3.5mm linear input
Audio Output Interface	HDMI, SDI, LAN, USB3.0
Audio Compression Format	AAC/MP3/G.711A
Control Interface	RS232, RS485
Control Protocol	VISCA / Pelco-D / Pelco-P, Baud Rates: 115200/9600/4800/2400bps
Power Interface	HEC3800 outlet (DC12V)
Input Voltage	DC12V±10%
Input Electric Current	Maximum: 1A
Power Consumption	Maximum: 12W
Network Protocols	TCP/IP, RTSP, RTMP, ONVIF, GB/T28181Network VISCA control protocol.Supports remote upgrade, reboot and reset
USB Communication	UVC (Video), UAC (UAC)
PTZ Parameter
Pan/Tilt Rotation	±170°, -30°~+90°
Pan Control Speed	0.1 - 60°/sec
Tilt Control Speed	0.1- 30°/sec
Preset Speed	Pan: 60°/sec, Tilt: 30°/sec
Preset Number	255 presets (10 presets via remote control)
Other Parameter
Stored Temperature	-10°C~+60°C
Storage Humidity	20%~95%
Working Temperature	-10°C~+50°C
Working Humidity	20%~80%
Dimension	178mmX115.5mmX150.9mm
Weight	1.38KG
Attachment
Package	12V/1.5A Power supply, RS232 control cable, IR Remote Control, User Manual
Optional Accessories	Ceiling / wall mount (additional cost)

3. Remote Control

3.1 Match Code for Wireless Remote Control

One to One Code Matching:

Press the "set" and "*" keys combined for 3 seconds, LED indicator starts flashing. Camera will receive the signal and power on. LED indicator will turn off if the code matching successfully. The camera can be controlled by the wireless remote control only after one to one code pairing. Otherwise please clear the code matching of this remote control or use the other remote control to pair with the camera again.

If one to one code matching fails, the red LED light flashes for 20 seconds and then will go off, camera will halt code matching and activate sleep mode; Press any key to wake the camera up and re-match code.

Note: Upon matching code successfully, please select the camera's address to control it.

Clear Code:

Press the "set" and "*" keys combined for 3 seconds, LED indicator starts flashing. Camera will power off and on, the LED indicator will go off if code clearing is successful.

Sleep Mode and Wake Up:

Press any key to wake up the camera from sleep mode.

3.2 Keys Introduction for IR Remote Control

1). In this manual, "press the key" means a click rather than a long-press, and a special note will be given if a long-press for more than one second is required.
2). When a key-combination is required, do it in sequence. For example, 【*】+【#】+【F1】 means press “【*】” first and then press “【#】” and last press “【F1】”.

1. Standby Key

The camera enters standby mode if pressing for (3's) on the standby key.

Press and hold for (3's) again on the standby key, the camera will self-check again and return to the HOME position (If preset (0) position is set, the camera will return to the preset (0) position).

2. Camera Selection

Select the camera's address to control it.

3. Focus Control

Auto: Auto focus mode

Manual: Manual focus mode

Focus + (near): Press 【FOCUS +】 key (Valid only in manual focus mode)

Focus - (far): Press 【FOCUS -】 key (Valid only in manual focus mode)

Press and hold the keys, focusing will continue and stop based on the key being pressed and released.

4. Zoom Control

ZOOM +: press【ZOOM +】key to zoom in

Press and hold the keys, the action of focus will keep continue and stop as soon as the key is released.

5. Set and Clear Presets

6. Pan/Tilt Control

7. Menu Setting

8. Camera Remote Control Address Setting

Set Preset: press 【SET PRESET】 button, and then press the number key 0-9 to set preset positions.

Note: 10 presets via remote control.

Call Preset: Press a number key 0-9 directly to call a preset position.

Clear Preset: press 【CLEAR PRESET】 button, and then press the number key 0-9 to clear preset positions.

Note: press the【#】key three times continually to clear all presets.

Up: press ▲ Down: press ▲ Left: press ▼ Right: press ▲

Back to middle position: press 【HOME】

Press and hold the up/down/left/right key, the pan/tilt movements will keep running, from slow to fast, until it runs to the endpoint; stop as soon as the key is released.

【MENU】: Open / close the OSD menu

【HOME】: Camera lens back to the middle position; Confirm button; Enter next menu

【BLC ON/OFF】: Turn on or off the back light compensation

【*】+【#】+【F1】:Camera Address No.1

【*】+【#】+【F2】:Camera Address No. 2

【*】+【#】+【F3】:Camera Address No. 3

Note: If the address of former remote control is not address (1) but another one from 2, 3, 4, the corresponding camera address will restore to address 1 when all parameters are restored to factory default. User should change the remote control address to address 1.

3.3 Menu Introduction

Note: Menu must be exited for settings to apply

1). Menu Control

【MENU】: Enter / exit the OSD menu or return to the previous menu

【HOME】: Enter next menu

4. Network Connection

4.1 Connection Mode

Direct connection: Connect the camera directly to the computer by using an ethernet cable.

Internet connection mode: Connect the camera and computer to a router or switch and access via the local area network (LAN).

Note: Ensure power and network connections are secured to prevent video issues caused by poor connection quality.

The computer must be on the same subnet as the camera to connect successfully. The device will not be accessible otherwise. The camera default IP address is 192.168.5.163, therefore the computer must be connected to the 192.168.5.x subnet.

To connect to the camera open the Local Area Connection Properties on the computer.

For Windows users right-click on the internet connection in the lower right corner of the desktop.

Select "Open Network & Internet Settings".

Select "Change Adapter Options".

Right-click on your connection (Wi-Fi or Ethernet) and select "Properties".

Select "Internet protocol version 4 (TCP/IPv4)" as shown below and click "Properties".

For the following steps refer to the diagram below.

Click on the bubble for "Use the following IP address"

In the IP address field enter a non-conflicting IP address on the same subnet as the camera. If there is another device with the same IP address you will not be able to connect. In the example below we are using 192.168.5.200

In the Subnet mask field enter 255.255.255.0

In the Default gateway field type 192.168.5.1

You can leave the DNS fields blank.

Click OK to apply your settings.

NOTE: When you are finished configuring the camera you will need to return to this screen and click the bubbles for "Obtain an IP address automatically" and "Obtain DNS server automatically" to restore internet connectivity to your computer. Also make sure to reconnect any ethernet cables you may have unplugged.

4.2 Web Browser Login

4.2.1 Web client

1) Web client Log In

Enter 192.168.5.163 in the address bar of your internet browser and click Enter. If logged in as administrator (Default Username/Password: admin), users can preview and configure in the Web Client. If logged in as a normal user (Default Username/Password:user1 or user2), users can only preview with no options for configuration.

4.3 Streaming

1). Video Stream Capture

Configurations -> Video Configure-> Video Encode

Configure the parameters according to the network environment.

Note: stream name live/av0 (live/ XXX)

For example:

The default IP address of the camera is 192.168.5.163. The way to obtain the RTSP video stream is as below rtsp://192.168.5.163:554/live/av0 (av0 main stream)

rtsp://192.168.5.163:554/live/av1 (av1 sub stream)

The default IP address of the camera is 192.168.5.163. the way to obtain RTMP video stream is as below rtmp://192.168.5.163:1935/live/av0 (av0 main stream)

rtmp://192.168.5.163:1935/live/av1 (av1 sub stream)

2). Push Video Stream

Configurations -> Video Configure-> Stream Publish

Push RTMP stream to public network server, the stream camera must be on the public network, otherwise it will fail to connect to server.

Host address: server address, which can be either a domain name or an IP address

Host port: server default port number

Stream name: live/test (live/ XXX)

Username and password: the username and password set by the server, or leave it empty

Access URL: rtmp://host domain name: host port/live/xxx

Or (rtmp://host IP address: host port/live/xxx)

5. Serial port communication and control

The camera could be controlled through RS232/RS485 interface; RS232C serial parameter are as follows: Baud rate: 2400/4800/9600/115200 bits / sec; Start bit: 1; data bits: 8; Stop bit: 1; Parity: None.

5.1 VISCA Protocol Return Command

Ack/Completion Message
	Command packet	Note
ACK	z0 41 FF	Returned when the command is accepted.
Completion	z0 51 FF	Returned when the command has been executed.

z = camera address + 8

Error Messages
	Command packet	Note
Syntax Error	z0 60 02 FF	Returned when the command format is different or when a command with illegal command parameters is accepted
Command Not Executable	z0 61 41 FF	Returned when a command cannot be executed due to current conditions. For example, when commands controlling the focus manually are received during auto focus.

5.2 VISCA Protocol Control Command

Command	Function	Command packet	Note
AddressSet	Broadcast	88 30 0p FF	p: Address setting
IF_Clear	Broadcast	88 01 00 01 FF	I/F Clear
CommandCancel		8x 21 FF
CAM_Power	On	8x 01 04 00 02 FF	Power ON/OFF
	Off	8x 01 04 00 03 FF
CAM_Zoom	Stop	8x 01 04 07 00 FF
	Tele(Standard)	8x 01 04 07 02 FF
	Wide(Standard)	8x 01 04 07 03 FF
	Tele(Variable)	8x 01 04 07 2p FF	p = 0(low) - F(high)
	Wide(Variable)	8x 01 04 07 3p FF
	Direct	8x 01 04 47 0p 0q 0r 0s FF	pqrs: Zoom Position
CAM_Focus	Stop	8x 01 04 08 00 FF
	Far(Standard)	8x 01 04 08 02 FF
	Near(Standard)	8x 01 04 08 03 FF
	Far(Variable)	8x 01 04 08 2p FF	p = 0(low) - F(high)
	Near (Variable)	8x 01 04 08 3p FF
	Direct	8x 01 04 48 0p 0q 0r 0s FF	pqrs: Focus Position
	Auto Focus	8x 01 04 38 02 FF
	Manual Focus	8x 01 04 38 03 FF
	One Push mode	8x 01 04 38 04 FF
CAM_Zoom Focus	Direct	8x 01 04 47 0p 0q 0r 0s0t 0u 0v 0w FF	pqrs: Zoom Positiontuvw: Focus Position
CAM_AFSensitivity	High	8x 01 04 58 01 FF	Focus sensitivity Setting
	Normal	8x 01 04 58 02 FF
	Low	8x 01 04 58 03 FF
CAM_AFZone	Top	8x 01 04 AA 00 FF	Focus Region Setting
	Center	8x 01 04 AA 01 FF
	Bottom	8x 01 04 AA 02 FF
	ALL	8x1 01 04 AA 03 FF
CAM_WB	One Push mode	8x 01 04 35 03 FF
	One Push Trigger	8x 01 04 10 05 FF	One Push WB Trigger (Enabled during OnePush WB mode)
	CAM_WB Mode	8x 01 04 35 pq FF	pq = 00--33 WBMode
CAM_AWBSensitivity	Low	8x 01 04 A9 00 FF	WB Sensitivity Setting
	Normal	8x 01 04 A9 01 FF
	High	8x 01 04 A9 02 FF
CAM_RGain	Reset	8x 01 04 03 00 FF	Manual Control of R Gain
	Up	8x 01 04 03 02 FF
	Down	8x 01 04 03 03 FF
	Direct	8x 01 04 43 00 00 0p 0q FF	pq: R Gain
CAM_Bgain	ResetUp	8x 01 04 04 00 FF8x 01 04 04 02 FF	Manual Control of B Gain
	Down	8x 01 04 04 03 FF
	Direct	8x 01 04 44 00 00 0p 0q FF	pq: B Gain
CAM_AE	Full Auto	8x 01 04 39 00 FF	Automatic Exposure mode
	Manual	8x 01 04 39 03 FF	Manual Control mode
	Shutter priority	8x 01 04 39 0A FF	Shutter Priority Automatic Exposure mode
	Iris priority	8x 01 04 39 0B FF	Iris Priority Automatic Exposure mode
	Bright	8x 01 04 39 0D FF	Bright mode
CAM_Shutter	Reset	8x 01 04 0A 00 FF	Shutter Setting
	Up	8x 01 04 0A 02 FF
	Down	8x 01 04 0A 03 FF
	Direct	8x 01 04 4A 00 00 0p 0q FF	pq: Shutter Position
CAM_Iris	Reset	8x 01 04 0B 00 FF	Iris Setting
	Up	8x 01 04 0B 02 FF
	Down	8x 01 04 0B 03 FF
	Direct	8x 01 04 4B 00 00 0p 0q FF	pq: Iris Position
CAM_Gain Limit	Reset	8x 01 04 0C 00 FF	Gain Limit Setting
	Up	8x 01 04 0C 02 FF
	Down	8x 01 04 0C 03 FF
	Gain Limit	8x 01 04 2C 0p FF	p: Gain Position
CAM_Bright	Reset	8x 01 04 0D 00 FF	Bright Setting
	Up	8x 01 04 0D 02 FF
	Down	8x 01 04 0D 03 FF
	Direct	8x 01 04 4D 00 00 0p 0q FF	pq: Bright Position
CAM_ExpComp	On	8x 01 04 3E 02 FF	Exposure Compensation ON/OFF
	Off	8x 01 04 3E 03 FF
	Reset	8x 01 04 0E 00 FF	Exposure Compensation Amount Setting
	Up	8x 01 04 0E 02 FF
	Down	8x 01 04 0E 03 FF
	Direct	8x 01 04 4E 00 00 0p 0q FF	pq: ExpComp Position
CAM_Back Light	On	8x 01 04 33 02 FF	Back Light Compensation
	Off	8x 01 04 33 03 FF
CAM_WDRStrength	Reset	8x 01 04 21 00 FF	WDR Level Setting
	Up	8x 01 04 21 02 FF
	Down	8x 01 04 21 03 FF
	Direct	8x 01 04 51 00 00 00 0p FF	p: WDR Level Position
CAM_NR	2D	8x 01 04 53 0p FF	P=0-7 0:OFF
	3D	8x 01 04 54 0p FF	P=0-8 0:OFF
CAM_Gamma		8x 01 04 5B 0p FF	p = 0 - 4 0: Default 1: 0.45 2: 0.50 3: 0.55 4: 0.63
CAM_Low-Light Mode	ON	8x 01 04 2D 01 FF	Low-Light Mode Setting
	OFF	8x 01 04 2D 00 FF
CAM_Flicker	OFF	8x 01 04 23 00 FF	OFF
	50HZ	8x 01 04 23 01 FF	50HZ
	60HZ	8x 01 04 23 02 FF	60HZ
CAM_Aperture	Reset	8x 01 04 02 00 FF	Aperture Control
	Up	8x 01 04 02 02 FF
	Down	8x 01 04 02 03 FF
	Direct	8x 01 04 42 00 00 0p 0q FF	pq: Aperture Gain
CAM_Picture effect	B&W-Mode	8x 01 04 63 04 FF	Picture effect Setting
	OFF	8x 01 04 63 00 FF
CAM_Memory	Reset	8x 01 04 3F 00 pq FF	pq: Memory Number (=0 to 254)Corresponds to 0 to 9 on the Remote Commander
	Set	8x 01 04 3F 01 pq FF
	Recall	8x 01 04 3F 02 pq FF
CAM_LR_Reverse	On	8x 01 04 61 02 FF	Image Flip Horizontal ON/OFF
	Off	8x 01 04 61 03 FF
CAM_PictureFlip	On	8x 01 04 66 02 FF	Image Flip Vertical ON/OFF
	Off	8x 01 04 66 03 FF
CAM_ColorSaturation	Direct	8x 01 04 49 00 00 00 0p FF	P=0-E0:60% 1:70% 2:80% 3:90% 4:100%5:110% 6:120% 7:130% 8:140%9:150% 10:160% 11:160% 12:180%13:190% 14:200%
CAM_IDWrite		8x 01 04 22 0p 0q 0r 0s FF	pqrs: Camera ID (=0000 to FFFF)
SYS_Menu	ON	8x 01 04 06 06 02 FF	Turn on the menu screen
	OFF	8x 01 04 06 06 03 FF	Turn off the menu screen
IR_Receive	ON	8x 01 06 08 02 FF	IR(remote commander)receive On/Off
	OFF	8x 01 06 08 03 FF
IR_ReceiveReturn	On	8x 01 7D 01 03 00 00 FF	IR(remote commander)receive message viathe VISCA communication ON/OFF
	Off	8x 01 7D 01 13 00 00 FF
CAM_SettingReset	Reset	8x 01 04 A0 10 FF	Reset Factory Setting
CAM_Brightness	Direct	8x 01 04 A1 00 00 0p 0q FF	pq: Brightness Position
CAM_Contrast	Direct	8x 01 04 A2 00 00 0p 0q FF	pq: Contrast Position
CAM_Flip	OFF	8x 01 04 A4 00 FF	Single Command For Video Flip
	Flip-H	8x 01 04 A4 01 FF
	Flip-V	8x 01 04 A4 02 FF
	Flip-HV	8x 01 04 A4 03 FF
CAM_VideoSystem	Set camera videosystem	8x 01 06 35 00 0p FF	P: 0~E Video format0:1080P60 5:720P501:1080P50 6:1080P302:1080i60 7:1080P253:1080i50 8:720P304:720P60 9:720P25
Pan_tiltDrive	Up	8x 01 06 01 VV WW 03 01 FF	VV: Pan speed 0x01 (low speed) to 0x18(high speed)WW: Tilt speed 0x01 (low speed) to 0x14(high speed)YYYY: Pan PositionZZZZ: Tilt Position
	Down	8x 01 06 01 VV WW 03 02 FF
	Left	8x 01 06 01 VV WW 01 03 FF
	Right	8x 01 06 01 VV WW 02 03 FF
	Upleft	8x 01 06 01 VV WW 01 01 FF
	Upright	8x 01 06 01 VV WW 02 01 FF
	DownLeft	8x 01 06 01 VV WW 01 02 FF
	DownRight	8x 01 06 01 VV WW 02 02 FF
	Stop	8x 01 06 01 VV WW 03 03 FF
	AbsolutePosition	8x 01 06 02 VV WW0Y 0Y 0Y 0Y 0Z 0Z 0Z FF
	RelativePosition	8x 01 06 03 VV WW0Y 0Y 0Y 0Y 0Z 0Z 0Z FF
	Home	8x 01 06 04 FF
	Reset	8x 01 06 05 FF
Pan-tilt LimitSet	Set	8x 01 06 07 00 0W0Y 0Y 0Y 0Y 0Z 0Z 0Z FF	W:1 Up Right 0:Down LeftYYYY: Pan Limit Position(TBD)ZZZZ: Tilt Limit Position(TBD)
	Clear	8x 01 06 07 01 0W07 0F 0F 0F 07 0F 0F 0F FF

5.3 VISCA Protocol Inquiry Command

Command	Command Packet	Return Packet	Note
CAM_PowerInq	8x 09 04 00 FF	y0 50 02 FF	On
		y0 50 03 FF	Off (Standby)
CAM_ZoomPosInq	8x 09 04 47 FF	y0 50 0p 0q 0r 0s FF	pqrs: Zoom Position
CAM_FocusAFModeInq	8x 09 04 38 FF	y0 50 02 FF	Auto Focus
		y0 50 03 FF	Manual Focus
		y0 50 04 FF	One Push mode
CAM_FocusPosInq	8x 09 04 48 FF	y0 50 0p 0q 0r 0s FF	pqrs: Focus Position
CAM_AFSensitivityInq	8x 09 04 58 FF	y0 50 01 FF	High
		y0 50 02 FF	Normal
		y0 50 03 FF	Low
CAM_AFZoneInq	8x 09 04 AA FF	y0 01 04 AA 00 FF	Top
		y0 01 04 AA 01 FF	Center
		y0 01 04 AA 02 FF	Bottom
		y0 01 04 AA 03 FF	All
CAM_WBModeInq	8x 09 04 35 FF	y0 50 pq FF	Auto
			pq =WBMode
CAM_AWBSensitivityInq	8x 09 04 A9 FF	y0 50 00 FF	Low
		y0 50 01 FF	Normal
		y0 50 02 FF	High
CAM_RGainInq	8x 09 04 43 FF	y0 50 0B FF	7000K
CAM_BGainInq	8x 09 04 44 FF	y0 50 00 00 0p 0q FF	pq: B Gain
CAM_AEModeInq	8x 09 04 39 FF	y0 50 00 FF	Full Auto
		y0 50 03 FF	Manual
		y0 50 0A FF	Shutter priority
		y0 50 0B FF	Iris priority
		y0 50 0D FF	Bright
CAM_ShutterPosInq	8x 09 04 4A FF	y0 50 00 00 0p 0q FF	pq: Shutter Position
CAM_IrisPosInq	8x 09 04 4B FF	y0 50 00 00 0p 0q FF	pq: Iris Position
CAM_Gain LimitInq	8x 09 04 2C FF	y0 50 0p FF	p: Gain Positon
CAM_BrightPosInq	8x 09 04 4D FF	y0 50 00 00 0p 0q FF	pq: Bright Position
CAM_ExpCompModeInq	8x 09 04 3E FF	y0 50 02 FF	On
		y0 50 03 FF	Off
CAM_ExpCompPosInq	8x 09 04 4E FF	y0 50 00 00 0p 0q FF	pq: ExpComp Position
CAM_BacklightModeInq	8x 09 04 33 FF	y0 50 02 FF	On
		y0 50 03 FF	Off
CAM_WDRStrengthInq	8x 09 04 51 FF	y0 50 00 00 00 0p FF	p: WDR Strength
CAM_NRLevel(2D) Inq	8x 09 04 53 FF	y0 50 0p FF	P: 2DNRLevel
CAM_NRLevel(3D) Inq	8x 09 04 54 FF	y0 50 0p FF	P:3D NRLevel
CAM_FlickerModeInq	8x 09 04 55 FF	y0 50 0p FF	p: Flicker Settings(0: OFF, 1: 50Hz, 2:60Hz)
CAM_ApertureInq	8x 09 04 42 FF	y0 50 00 00 0p 0q FF	pq: Aperture Gain
CAM_PictureEffectModeInq	8x 09 04 63 FF	y0 50 00 FFy0 50 04 FF	OffB&W
CAM_MemoryInq	8x 09 04 3F FF	y0 50 0p FF	p: Memory number last operated.
SYS_MenuModeInq	8x 09 06 06 FF	y0 50 02 FF	On
		y0 50 03 FF	Off
CAM_LR_ReverseInq	8x 09 04 61 FF	y0 50 02 FF	On
		y0 50 03 FF	Off
CAM_PictureFlipInq	8x 09 04 66 FF	y0 50 02 FF	On
		y0 50 03 FF	Off
CAM_ColorSaturationInq	8x 09 04 49 FF	y0 50 00 00 00 0p FF	p: Color Gain setting 0h (60%) to Eh (130%)
CAM_IDInq	8x 09 04 22 FF	y0 50 0p FF	p: Gamma ID
IR_ReceiveInq	8x 09 06 08 FF	y0 50 02 FF	On
		y0 50 03 FF	Off
IR_ReceiveReturn		y0 07 7D 01 04 00 FF	Power ON/OFF
		y0 07 7D 01 04 07 FF	Zoom tele/wide
		y0 07 7D 01 04 38 FF	AF ON/OFF
		y0 07 7D 01 04 33 FF	Camera _Backlight
		y0 07 7D 01 04 3F FF	Camera _Memory
		y0 07 7D 01 06 01 FF	Pan_titleDriver
CAM_BrightnessInq	8x 09 04 A1 FF	y0 50 00 00 0p 0q FF	pq: Brightness Position
CAM_ContrastInq	8x 09 04 A2 FF	y0 50 00 00 0p 0q FF	pq: Contrast Position
CAM_FlipInq	8x 09 04 A4 FF	y0 50 00 FF	Off
		y0 50 01 FF	Flip-H
		y0 50 02 FF	Flip-V
		y0 50 03 FF	Flip-HV
CAM_GammaInq	8x 09 04 5B FF	y0 50 0p FF	p: Gamma setting
CAM_Low-LightModeInq	8x 09 04 2D FF	y0 50 00 FF	OFF
		y0 50 01 FF	ON
CAM_VersionInq	8x 09 00 02 FF	y0 50 ab cdmn pq rs tu vw FF	ab cd : vender ID ( 0220 )mn pq : model IDrs tu : ARM Versionvw : reserve
VideoSystemInq	8x 09 06 23 FF	y0 50 0p FF	P: 0~E Video format0:1080P60 5:720P501:1080P50 6:1080P302:1080i60 7:1080P253:1080i50 8:720P304:720P60 9:720P25
Pan-tiltMaxSpeedInq	8x 09 06 11 FF	y0 50 ww zz FF	ww: Pan Max Speed zz: Tilt Max Speed
Pan-tiltPosInq	8x 09 06 12 FF	y0 50 0w 0w 0w 0w0z 0z 0z 0z FF	www: Pan Position zzzz:Tilt Position

Note:[X] in the above table indicates the camera address to be operated, 【y】 = 【x + 8】.

5.4 Pelco-D protocol command list

Function	Byte1	Byte2	Byte3	Byte4	Byte5	Byte6	Byte7
Up	0xFF	Address	0x00	0x08	Pan Speed	Tilt Speed	SUM
Down	0xFF	Address	0x00	0x10	Pan Speed	Tilt Speed	SUM
Left	0xFF	Address	0x00	0x04	Pan Speed	Tilt Speed	SUM
Right	0xFF	Address	0x00	0x02	Pan Speed	Tilt Speed	SUM
Uplcft	0xFF	Address	0x00	0x0C	Pan Speed	Tilt Speed	SUM
Upright	0xFF	Address	0x00	0x0A	Pan Speed	Tilt Speed	SUM
DownLeft	0xFF	Address	0x00	0x14	Pan Speed	Tilt Speed	SUM
DownRight	0xFF	Address	0x00	0x12	Pan Speed	Tilt Speed	SUM
Zoom In	0xFF	Address	0x00	0x20	0x00	0x00	SUM
Zoom Out	0xFF	Address	0x00	0x40	0x00	0x00	SUM
Focus Far	0xFF	Address	0x00	0x80	0x00	0x00	SUM
Focus Near	0xFF	Address	0x01	0x00	0x00	0x00	SUM
Stop	0xFF	Address	0x00	0x00	0x00	0x00	SUM
Set Preset	0xFF	Address	0x00	0x03	0x00	Preset ID	SUM
Clear Preset	0xFF	Address	0x00	0x05	0x00	Preset ID	SUM
Call Preset	0xFF	Address	0x00	0x07	0x00	Preset ID	SUM
Query Pan Position	0xFF	Address	0x00	0x51	0x00	0x00	SUM
Query Pan Position Response	0xFF	Address	0x00	0x59	Value High Byte	Value Low Byte	SUM
Query Tilt Position	0xFF	Address	0x00	0x53	0x00	0x00	SUM
Query Tilt Position Response	0xFF	Address	0x00	0x5B	Value High Byte	Value Low Byte	SUM
Query Zoom Position	0xFF	Address	0x00	0x55	0x00	0x00	SUM
Query Zoom Position Response	0xFF	Address	0x00	0x5D	Value High Byte	Value Low Byte	SUM

5.5 Pelco-P protocol command list

Function	Byte1	Byte2	Byte3	Byte4	Byte5	Byte6	Byte7	Byte8
Up	0xA0	Address	0x00	0x08	Pan Speed	Tilt Speed	0xAF	XOR
Down	0xA0	Address	0x00	0x10	Pan Speed	Tilt Speed	0xAF	XOR
Left	0xA0	Address	0x00	0x04	Pan Speed	Tilt Speed	0xAF	XOR
Right	0xA0	Address	0x00	0x02	Pan Speed	Tilt Speed	0xAF	XOR
Upleft	0xA0	Address	0x00	0x0C	Pan Speed	Tilt Speed	0xAF	XOR
Upright	0xA0	Address	0x00	0x0A	Pan Speed	Tilt Speed	0xAF	XOR
DownLeft	0xA0	Address	0x00	0x14	Pan Speed	Tilt Speed	0xAF	XOR
DownRight	0xA0	Address	0x00	0x12	Pan Speed	Tilt Speed	0xAF	XOR
Zoom In	0xA0	Address	0x00	0x20	0x00	0x00	0xAF	XOR
Zoom Out	0xA0	Address	0x00	0x40	0x00	0x00	0xAF	XOR
Stop	0xA0	Address	0x00	0x00	0x00	0x00	0xAF	XOR
Focus Far	0xA0	Address	0x01	0x00	0x00	0x00	0xAF	XOR
Focus Near	0xA0	Address	0x02	0x00	0x00	0x00	0xAF	XOR
Set Preset	0xA0	Address	0x00	0x03	0x00	Preset ID	0xAF	XOR
Clear Preset	0xA0	Address	0x00	0x05	0x00	Preset ID	0xAF	XOR
Call Preset	0xA0	Address	0x00	0x07	0x00	Preset ID	0xAF	XOR
Query Pan Position	0xA0	Address	0x00	0x51	0x00	0x00	0xAF	XOR
Query Pan Position Response	0xA0	Address	0x00	0x59	Value High Byte	Value Low Byte	0xAF	XOR
Query Tilt Position	0xA0	Address	0x00	0x53	0x00	0x00	0xAF	XOR
Query Tilt Position Response	0xA0	Address	0x00	0x5B	Value High Byte	Value Low Byte	0xAF	XOR
Query Zoom Position	0xA0	Address	0x00	0x55	0x00	0x00	0xAF	XOR
Query Zoom Position Response	0xA0	Address	0x00	0x5D	Value High Byte	Value Low Byte	0xAF	XOR

6. Maintenance and Troubleshooting

6.1 Maintenance

1) Power off the camera and disconnect the power adapter if it's not in use for long periods of time.
2) Use a soft cloth or tissue to clean the camera cover.
3) Wipe it with a soft, dry cloth when cleaning the camera lens. Wipe it gently with a mild detergent if needed. Do not use strong or corrosive detergents to avoid scratching the lens and affecting the video quality.

6.2 Troubleshooting

1) No video output-

Check whether the camera power supply is connected, the voltage is normal, and the power indicator is lit.

Check whether the camera performed a self-test after restart.

Check whether the bottom of the DIP switch is the normal operating mode.

Verify that output cable and display monitor are working properly.

2) Image cuts out-

Verify that output cable and video display are working properly.

3) Image distorts when camera is moving-

Check whether the camera installation position is solid.

Check whether there is machinery or objects nearby that could be transmitting vibration to the camera.

4) Remote control does not work-

Verify remote control address is set to 1.

Check remote control batteries.

Verify the camera is in the normal operating mode.

Verify the OSD has been exited. Camera cannot be controlled while the menu is being displayed.

5) Serial port not working-

Verify that camera serial device protocol, baud rate, address is correct.

Check whether the control cable is connected properly.

Check whether the camera working mode is the normal operating mode.

6) Cannot connect to Web UI

Check whether the camera output is being displayed normally.

Check whether the network cable is connected properly (Ethernet port yellow light flashes to indicate normal network cable connection).

Verify your computer is connected to the same subnet as the camera.

7. Warranty

BZBGEAR wants to assure you peace of mind. All BZBGEAR cameras and camera-related products include our Stress-Free Three-Year Warranty.

For complete warranty information, please visit BZBGEAR.com/warranty.

For questions, please call 1.888.499.9906 or email [e-mail].

8. Mission Statement

BZBGEAR manifests from the competitive nature of the audiovisual industry to innovate while keeping the customer in mind. AV solutions can cost a pretty penny, and new technology only adds to it. We believe everyone deserves to see, hear, and feel the advancements made in today's AV world without having to break the bank. BZBGEAR is the solution for small to medium-sized applications requiring the latest professional products in AV.

We live in a DIY era where resources are abundant on the internet. With that in mind, our team offers system design consultation and expert tech support seven days a week for the products in our BZBGEAR catalog. You'll notice comparably lower prices with BZBGEAR solutions, but the quality of the products is on par with the top brands in the industry. The unparalleled support from our team is our way of showing we care for every one of our customers. Whether you're an integrator, home theater enthusiast, or a do-it-yourselfer, BZBGEAR offers the solutions to allow you to focus on your project and not your budget.

9. Copyright

All the contents in this manual and its copyright are owned by BZBGEAR. No one is allowed to imitate, copy, or translate this manual without BZBGEAR's permission. This manual contains no guarantee, standpoint expression or other implies in any form. Product specification and information in this manual is for reference only and subject to change without notice.

All rights reserved. No reproducing is allowed without acknowledgement.