SN3401 - Server ATEN - Free user manual and instructions
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| Product Type | Serial Console Server |
| Model | SN3401 |
| Brand | ATEN |
| Form Factor | 1U Rackmount |
| Dimensions (W x D x H) | 440 x 200 x 44 mm |
| Weight | 2.5 kg |
| Power Input | 100-240 V AC, 50/60 Hz |
| Power Consumption | 15W (max) |
| Serial Ports | 1 x RJ-45 RS-232 |
| Network Interface | 1 x RJ-45 10/100/1000 Mbps |
| Supported Protocols | SSH, Telnet, HTTP/HTTPS, SNMP, DHCP |
| Max Concurrent Sessions | 16 |
| Security | SSL/TLS encryption, user authentication |
| Operating Temperature | 0°C to 50°C |
| Storage Temperature | -20°C to 60°C |
| Humidity | 0% to 80% RH (non-condensing) |
| Maintenance | Clean with a dry, lint-free cloth; avoid liquids |
| Safety | Use grounded power outlet; do not expose to moisture |
| Spare Parts | Power adapter, mounting brackets (optional) |
| Repairability | No user-serviceable parts; contact ATEN support |
| General Information | For remote serial console management over IP |
Frequently Asked Questions - SN3401 ATEN
What is the ATEN SN3401 used for?
The ATEN SN3401 is a serial console server that provides remote access to serial devices via IP networks. It allows administrators to manage servers, routers, and switches over SSH or Telnet.
How do I set up the SN3401?
Connect the device to your network using an Ethernet cable and to a serial device using an RJ-45 to DB9 adapter. Apply power, then access the web interface via its default IP (192.168.1.100) for initial configuration.
What is the default login for the SN3401?
The default username is admin and password is password. It is strongly recommended to change the password upon first login.
Can the SN3401 be mounted in a rack?
Yes, the SN3401 has a 1U form factor and includes mounting brackets for standard 19-inch racks.
What serial devices are compatible?
Any device with a standard RS-232 serial port, such as network switches, routers, firewalls, and servers, can be connected using appropriate adapters.
Does the SN3401 support SSH?
Yes, it supports SSH (Secure Shell) for encrypted remote console sessions, as well as Telnet for unencrypted ones.
How do I update the firmware?
Download the latest firmware from the ATEN website, then upload it via the web interface under Administration > Firmware Upgrade. Do not power off during the update.
What is the maximum number of concurrent users?
The SN3401 supports up to 16 concurrent user sessions simultaneously.
How do I reset the SN3401 to factory defaults?
Use a paperclip to press and hold the reset button on the front panel for about 10 seconds until the status LED blinks. The device will reboot with factory settings.
Is the SN3401 compatible with Windows, Linux, and macOS?
Yes, it works with any operating system that supports SSH or Telnet clients, including Windows (PuTTY), Linux (OpenSSH), and macOS (Terminal).
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