PANASONIC WH-SXC12D9E81 - Heat pump

WH-SXC12D9E81 - Heat pump PANASONIC - Free user manual and instructions

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Product type Air-to-water heat pump (split system)
Brand Panasonic
Model WH-SXC12D9E81
Power supply 230 V single-phase (with integrated RCCB)
Water outlet temperature (heating) 25 °C – 55 °C
Water outlet temperature (cooling) 5 °C – 20 °C
Outdoor ambient temperature (heating) -20 °C – 35 °C
Outdoor ambient temperature (cooling) 16 °C – 43 °C
Operating modes Heating, Cooling, Tank, Heating+Tank, Cooling+Tank
Silent function Yes (reduces outdoor unit noise)
Backup heating Integrated, selectable 3 / 6 / 9 kW
Sterilization Yes, programmable (40 °C – 75 °C)
Timer Up to 6 programs per day, 7 days a week
Control panel LCD screen with buttons, clock, temperature display
Maintenance and cleaning Clean the external filter at least once a year; wipe the indoor unit with a soft dry cloth
Safety RCCB, freeze protection, automatic shutdown in case of malfunction, residual current device (RCD) recommended
Refrigerant R410A (estimate)
Recommended water pressure 0.05 – 0.3 MPa
Tank compatibility Recommended only with Panasonic tank
General information Manual available in several languages; parts not repairable by user

Frequently Asked Questions - WH-SXC12D9E81 PANASONIC

How to adjust the water outlet temperature?
Access SETTING mode by holding the SET button for 5 seconds. Navigate with ▲/▼ to select the desired parameter (e.g., H20 Lo or H20 Hi), then press SELECT to adjust the temperature with ▲/▼. Confirm with SET.
How to activate silent mode?
Press the QUIET button on the control panel. The corresponding indicator lights up. This reduces outdoor unit noise but may decrease heating/cooling capacity.
What to do if an error code is displayed?
Note the error code (e.g., H76). Refer to the TROUBLESHOOTING section of the manual. If the problem persists, turn off the power and contact an authorized dealer. Do not attempt to repair yourself.
How to program the timer?
Press TIMER. Select the day with ▲/▼, confirm with SELECT. Choose the program (1 to 6), then set the time and mode (ON/OFF). You can also adjust the mode, quiet, or backup heating. Confirm with SET.
What is the outdoor temperature range for operation?
Heating: -20 °C to 35 °C. Cooling: 16 °C to 43 °C. Outside these ranges, the heating capacity drops and the unit may temporarily stop for protection.
How to maintain the outdoor unit?
Regularly clear snow, leaves, or any obstacles blocking air inlets and outlets. Clean the external filter at least once a year. For internal operations, contact an authorized dealer.
Can I use a water tank from another brand?
Panasonic does not guarantee proper operation or system reliability if a tank from another brand is used. It is strongly recommended to use a Panasonic tank.
How to activate tank sterilization?
In special setting mode (SET + CHECK 5s), set function 5t rL Fun to YES, then program the day, time, temperature (40-75 °C), and hold duration. Sterilization runs even in standby.
Why does the outdoor unit emit steam?
In heating mode, the outdoor unit emits steam during defrosting of the heat exchanger. This is normal. Condensation or evaporation may also occur depending on conditions.
What to do in case of prolonged power outage?
Disconnect the power. When restarting, set the day and time again using the CLOCK button. Temperature and timer settings are retained. If the unit does not operate, check the circuit breaker.

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USER MANUAL WH-SXC12D9E81 PANASONIC

natural_image Front view of a Panasonic air conditioner unit with control panel and indicator lights (no text or symbols on the device itself)

Panasonic®

Operating Instructions Air-to-Water Heatpump

Model No.

Indoor Unit Outdoor Unit

WH-SXC09D3E8 WH-UX09DE8

WH-SXC12D9E8 WH-UX12DE8

(WH-SXC09D3E8-1) (WH-UX09DE8-1)

(WH-SXC12D9E8-1) (WH-UX12DE8-1)

PANASONIC WH-SXC12D9E81 - Operating Instructions Air-to-Water Heatpump - 1

PANASONIC WH-SXC12D9E81 - Operating Instructions Air-to-Water Heatpump - 2

PANASONIC WH-SXC12D9E81 - Operating Instructions Air-to-Water Heatpump - 3

ENGLISH 2 \~ 11

Before operating the unit, read these operating instructions thoroughly and keep them for future reference.

Before operating the unit, make sure the installation has been carried out correctly by authorized dealer correctly and precisely following the installation instructions given.

FRANÇAIS 12 \~ 21

Thank you for purchasing Panasonic Product

TABLE OF CONTENTS

SAFETY PRECAUTIONS

2\~3

CONTROL PANEL

4\~8

INDOOR UNIT

9

TROUBLESHOOTING

10

INFORMATION

11

NOTE

The illustrations in this manual are for explanation purposes only and may differ from the actual unit. They are subjected to change without notice for future improvement.

OPERATION CONDITION

Water outlet Temperature (°C)Indoor
HEATINGMax.55
Min.25
COOLINGMax.20
Min.5
Ambient Temperature (°C)Outdoor
HEATINGMax.35
Min.-20
COOLINGMax.43
Min.16

NOTICE : When the outdoor temperature is out of the above temperature range, the heating capacity will drop significantly and outdoor unit might stop for protection control. The unit will restart automatically after a short time when the outdoor temperature is back in the limits.

SAFETY PRECAUTIONS

  • Panasonic Air-to-Water Heatpump is a split system consisting only of an indoor unit and an outdoor unit. This system designed for combination with Panasonic Tank Unit. In case of non-Panasonic Tank Unit is being used with Panasonic Air-to-Water Heatpump System, Panasonic cannot guarantee neither good operation nor reliability of the system.
  • This manual describes how to operate the Heatpump system between indoor and outdoor units only.
  • Other operation such as water tank, radiator, external thermo controller and underfloor system, please refer to respective manufacturer operation manuals.

To prevent personal injury, injury to others, or property damage, please comply with the following.

Incorrect operation due to failure to follow instructions below may cause harm or damage, the seriousness of which is classified as below:

PANASONIC WH-SXC12D9E81 - SAFETY PRECAUTIONS - 1

WARNING

This sign warns of death or serious injury.

PANASONIC WH-SXC12D9E81 - WARNING - 1

CAUTION

This sign warns of injury or damage to property.

The instructions to be followed are classified by the following symbols:

PANASONIC WH-SXC12D9E81 - CAUTION - 1

This symbol denotes an action that is PROHIBITED.

PANASONIC WH-SXC12D9E81 - CAUTION - 2

PANASONIC WH-SXC12D9E81 - CAUTION - 3

PANASONIC WH-SXC12D9E81 - CAUTION - 4

These symbols denote an action that is COMPULSORY.

PANASONIC WH-SXC12D9E81 - CAUTION - 5

WARNING

INDOOR UNIT AND OUTDOOR UNIT
PANASONIC WH-SXC12D9E81 - WARNING - 1

This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.

Please consult authorized dealer or specialist to clean the internal parts, repair, install, remove and reinstall the unit. Improper installation and handling will cause leakage, electric shock or fire.

Confirm to authorized dealer or specialist on usage of specified refrigerant type. Using of refrigerant other than the specified type may cause product damage, burst and injury etc.

PANASONIC WH-SXC12D9E81 - WARNING - 2

Do not install the unit in a potentially explosive or flammable atmosphere. Failure to do so could result in fire.

Do not insert your fingers or other objects into the indoor or outdoor unit, rotating parts may cause injury.

PANASONIC WH-SXC12D9E81 - WARNING - 3

Do not touch the outdoor unit during lightning, it may cause electric shock.

PANASONIC WH-SXC12D9E81 - WARNING - 4 WARNING
INDOOR UNIT AND OUTDOOR UNIT
Do not sit or step on the unit, you may fall down accidentally.
Do not install the indoor unit at outdoor. This is designed for indoor installation only.
POWER SUPPLY
Do not use a modified cord, joint cord, extension cord or unspecified cord to prevent overheating and fire.
To prevent overheating, fire or electric shock:Do not share the same power outlet with other equipment.Do not operate with wet hands.Do not over bend the power supply cord.
If the supply cord is damage, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
This unit is equipped with Residue Current Circuit Breaker (RCCB). It is strongly recommended to check the operation of the RCCB after installation and periodically after servicing or maintenance by authorized dealer to ensure it is in good working order. Otherwise, it may cause electrical shock or fire in case of malfunction.
It is strongly recommended to install Residual Current Device (RCD) on-site to prevent electric shock or fire.
Stop using the product if any abnormality/failure occurs and disconnect the power plug or turn off the power switch and breaker.(Risk of smoke/fire/electric shock)Examples of abnormality/failureThe RCCB switches off by itself.Burning smell, abnormal noise or vibration sound is observed when the unit is in use.Hot water keeps on coming off the unit.Contact your local dealer immediately for maintenance/repair.
It is recommended to wear gloves during servicing or maintenance in order to avoid hazard.
This equipment must be earthed to prevent electrical shock or fire.
Prevent electric shock by switching off the power supply when:- Before cleaning or servicing.- Extended non-use.
This appliance is for multiple uses. All power supply circuits must be turn off before access to any of the terminals in the indoor unit, to avoid electrical shock, burn or fatal injury.
PANASONIC WH-SXC12D9E81 - WARNING - 5 CAUTION
INDOOR UNIT AND OUTDOOR UNIT
Do not wash the indoor unit with water, benzene, thinner or scouring powder.
Do not install the unit close to any combustible equipment or at bathroom. Otherwise, it may cause electric shock or fire.
Do not touch the water discharge pipe at the indoor unit during operation.
Do not place anything on top or beneath of the unit.
Do not touch the sharp aluminium fin, sharp parts may cause injury.
Do not use the system during sterilization to prevent scalding or overheat during shower.
Ensure drainage pipe is connected properly. Otherwise, leakage may occur.
After a long period of use, make sure the installation rack does not deteriorate to prevent the unit from falling down.
The sterilization function field settings must be configured by the authorized dealer according to local laws and regulation.
CONTROL PANEL
Do not let the control panel get wet. Otherwise, it may cause electric shock or fire.
Do not press the buttons on the control panel with hard, pointed objects. Otherwise, it may damage the unit.
Do not wash the control panel with water, benzene, thinner or scouring powder.
Do not inspect or service the control panel by yourself. Please consult authorized dealer. Otherwise, it may cause injury if mishandling.

Indoor Unit Shower Panel Power Supply Outdoor Unit Control Panel Water Tank Unit Floor Heating

CONTROL PANEL

  • Some functions describe in this manual may not be applicable to your unit.
  • Consult your nearest authorized dealer for further information.

- For normal operation, the ERROR RESET, FORCE and SERVICE buttons are not in use.

888.1-888. 888.1-888 B Temperature: 0.5V Direction: Left (up) to Right (down)

Open cover for buttons selections.

a b c d e f g h 1 6 5 10 3 4 8 7 b i j k l m n o p q r s 2 9 4 8 7 HEAT COOL TANK QUIET HEATER FORCE OPERATION TIME OUTDOOR 12:00 32°C SOLAR REMOTE WATER OUTLET: OFF/ON OFFSET MODE STATUS CHECK OFF/ON SELECT QUIET HEATER CLOCK CANCEL ERROR RESET FORCE SERVICE

CONTROL PANEL'S DISPLAY

a Heat Mode OFF/ON Indicator
b Cool Mode OFF/ON Indicator
c Tank Mode Indicator
d Quiet Mode Indicator
e Backup Heater Enabled/Disabled Indicator
f Force Heater Request OFF/ON Indicator
g External Thermo Controller Connected Display
h Operation LED
i Solar Display
j Caution (Tank Temperature above 60°C) Indicator

CONTROL PANEL'S BUTTON

1 OFF/ON Button
2 Operation Mode Button
3 Quiet Operation Button
4 Indoor Unit Backup Heater Enabling Button
5 System Setting Mode Buttons

CONTROL PANEL PREPARATION

Setting Current Day and Time

PANASONIC WH-SXC12D9E81 - Setting Current Day and Time - 1

  1. Press ⬆ or ⬇ to set current day.
  2. Press Ⓞ to confirm.
  3. Repeat steps 2 and 3 to set the current time.

Notes:

  • The current day and time need to be set when:
  • The power is turned on for the first time.
  • After a long time has elapsed since the power was last turned on.
  • The current time that has been set will be the standard time for all the Timer operations.

SETTING UP THE SPECIAL FUNCTIONS

• After initial installation, you can manually adjust the settings. The initial setting remains active until the user changes it.
- The control panel can be used for multiple installations. Some functions may not be applicable to your unit.
- Ensure the operation LED is in OFF condition before setting.

PANASONIC WH-SXC12D9E81 - SETTING UP THE SPECIAL FUNCTIONS - 1

flowchart
graph TD
    A["SET"] --> B["SELECT"]
    B --> C["CANCEL"]
    D["STATUS"] --> E["CHECK"]
  1. Press

PANASONIC WH-SXC12D9E81 - SETTING UP THE SPECIAL FUNCTIONS - 2

and

PANASONIC WH-SXC12D9E81 - SETTING UP THE SPECIAL FUNCTIONS - 3

simultaneously for 5 seconds to enter special setting mode.

"SETTING" and "STATUS" indicator is ON.

  1. Press

PANASONIC WH-SXC12D9E81 - SETTING UP THE SPECIAL FUNCTIONS - 4

or

PANASONIC WH-SXC12D9E81 - SETTING UP THE SPECIAL FUNCTIONS - 5

to browse functions.

  1. Press

PANASONIC WH-SXC12D9E81 - SETTING UP THE SPECIAL FUNCTIONS - 6

to enter function.

  1. Dress

PANASONIC WH-SXC12D9E81 - SETTING UP THE SPECIAL FUNCTIONS - 7

or

to enable YES or disable NO function, or set other options.

  1. Press

PANASONIC WH-SXC12D9E81 - SETTING UP THE SPECIAL FUNCTIONS - 8

to confirm.

Set Control Panel's Display Description

1ro onconExternal Thermo Controller (YES / NO)To set external thermo controller connection.
2HEATERCAPIndoor Backup Heater Capacity Selection (3kW / 6kW / 9kW)To reduce the heater power whenever unnecessary. Options vary depending on model.
3AntFrEWater System Freeze Prevention Function (YES / NO)To activate or deactivate water system freeze prevention function when unit is OFF.
4TANKconTank Connection (YES / NO)To set tank connection.Note: If select “Tank connection” is “NO”, Set 5 ~ 14 are skipped.
5SOLARPrySolar Priority (YES / NO)To choose the solar use for water tank heat up.
6COOLPryCooling Priority (YES / NO)To choose the room cooling as priority during COOL + TANK mode.If select “Cooling priority” is “YES”, Set 8 ~ 9 are irrelevant to COOL + TANK mode.
7HEATPryHeating Priority (YES / NO)To choose the room heating as priority during HEAT + TANK mode.Note: If select “Heating priority” is “YES”, Set 8 ~ 9 are irrelevant to HEAT + TANK mode.
8COOL/HEATintCooling/Heating operation Interval SetTo set timer for Cool mode or Heat mode during COOL + TANK mode or HEAT + TANK mode (0.5hour ~ 10 hours). If both “Heating priority” and “Cooling priority” are “YES”, Set 8 ~9 are skipped.
9TANKintTank Heat-up Interval SetTo set timer for Tank during COOL + TANK mode or HEAT + TANK mode (5minutes ~ 1hour 35minutes).
10BOOSTERhtrBooster Heater Function (YES / NO)To activate or deactivate tank booster heater functionNote: If select “Booster heater function” is “NO”, Set 11 is skipped.
11BOOSTERdlyBooster Heater Delay Timer SetTo set delay timer for booster heater to ON if water tank temperature is not reached (20minutes ~ 1hour 35minutes).
  • Do not use the system during sterilization to prevent scalding or overheat during shower.
  • The sterilization function field settings must be configured by the authorized dealer according to local laws and regulation.

12

PANASONIC WH-SXC12D9E81 - SETTING UP THE SPECIAL FUNCTIONS - 9

PANASONIC WH-SXC12D9E81 - SETTING UP THE SPECIAL FUNCTIONS - 10

Sterilization (YES / NO)

To set sterilization, if required.

Note: If select "Sterilization" is "NO", set 13 \~ 15 are skipped.

13

PANASONIC WH-SXC12D9E81 - SETTING UP THE SPECIAL FUNCTIONS - 11

Sterilization Day & Time Set

To set timer for sterilization (only once a week, will operate even in standby condition).

14

PANASONIC WH-SXC12D9E81 - SETTING UP THE SPECIAL FUNCTIONS - 12

Sterilization Temperature Set

To set temperature for sterilization function (40°C \~ 75°C).

15

PANASONIC WH-SXC12D9E81 - SETTING UP THE SPECIAL FUNCTIONS - 13

Sterilization Continue Time

To set timer to maintain heating temperature in order to complete the sterilization function (5minutes \~ 1hour).

PANASONIC WH-SXC12D9E81 - SETTING UP THE SPECIAL FUNCTIONS - 14

TO TURN ON OR OFF THE UNIT

- When unit is ON, operation LED is lit and the actual temperature for water outlet and outdoor ambient are shown on the control panel display.

PANASONIC WH-SXC12D9E81 - TO TURN ON OR OFF THE UNIT - 1

  • To turn ON or OFF the panel/floor heating operation.
  • In this mode, the outdoor unit will provide heating capacity to the indoor unit.

- HEAT + TANK MODE

  • In this mode, the outdoor unit will provide heating capacity to the sanitary tank and indoor unit.
  • This operation is not used when the sanitary water tank is not installed.

• TANK MODE

  • To turn ON or OFF the sanitary tank operation.
  • In this mode, the outdoor unit will provide heating capacity to the sanitary tank.

- COOL MODE

  • To turn ON or OFF the panel operation.
  • In this mode, the outdoor unit will provide cooling capacity to the indoor unit.

- COOL + TANK MODE

  • In this mode, the outdoor unit will provide cooling capacity to the indoor unit.
  • Indoor unit will control booster heat in sanitary tank.

PANASONIC WH-SXC12D9E81 - - COOL + TANK MODE - 1

TO ENJOY QUIET ENVIRONMENT

- This operation reduces outdoor unit noise. In this condition, it may cause decrease in heating/cooling capacity.

PANASONIC WH-SXC12D9E81 - TO ENJOY QUIET ENVIRONMENT - 1

TO ENABLE THE BACKUP HEATER

  • The backup heater provides extra heating capacity during cold outdoor temperature and only can operate at heat mode operation for indoor unit when he was enabled by pushing this button.
  • The backup heater will automatically turn ON when the setting conditions is fulfilled.
  • To disabled the Heater operation manually, press the respective button again.

PANASONIC WH-SXC12D9E81 - TO ENABLE THE BACKUP HEATER - 1

SYSTEM STATUS CHECK MODE

  1. Press CHECK for 5 seconds to enter STATUS mode.
  2. Press ▲ or ▼ to check the Water Inlet Temperature, Tank Temperature, Compressor Running Frequency or Error History.

CANCEL

  • Press to exit STATUS mode.
  • Once STATUS mode is entered, "STATUS" indicator is ON.
  • STATUS mode cannot be activated when the "SETTING" indicator is ON.

ADVANCE OPERATION

  • It is strongly recommended to contact the nearest authorized dealer to change the water temperature range.
  • Using the control panel could set the temperature range for water outlet temperature and outdoor ambient temperature.

SYSTEM SETTING MODE

PANASONIC WH-SXC12D9E81 - SYSTEM SETTING MODE - 1

Operation Mode Temperature display TIMER OUTDOOR ACTUAL HEATER BOOSTER DEFROOT SETTINGS STATUS SERVICE OPERATION ON out Lo WATER OUTLET Parameter * SETTING indicator

  1. Press SET for 5 seconds to enter "SETTING" mode. "SETTING" indicator is ON.
  2. Press ▲ or ▼ to choose a parameter.
  3. After selecting the desired parameter, press SELECT to enter the parameter.
  4. Press ⬆ or ⬇ to set the desired temperature.
  5. Press SET again to confirm the setting.
  6. Repeat steps 2 to 5 to set other parameters.

Operation Mode Parameter * Description

HEATout LoLow outdoor ambient set temperature (-15°C ~ 15°C).
HEATout H,High outdoor ambient set temperature (-15°C ~ 15°C).
HEATH20 LoWater outlet set temperature at low outdoor ambient temperature (25°C ~ 55°C).
HEATH20 H,Water outlet set temperature at high outdoor ambient temperature (25°C ~ 55°C).
HEATOFFSet temperature for turning OFF heating operation (5°C ~ 35°C).
HEATERout ONOutdoor ambient set temperature for turning ON heater operation (-15°C ~ 20°C).
COOLSETWater set temperature during cool mode (5°C ~ 20°C)
TANKSETSanitary tank set temperature (40°C ~ 75°C).

WATER TEMPERATURE THERMO SHIFT SETTING

  1. Press SET within 5 seconds.

- Repeat steps 3 to 5 to set the desired shift temperature (-5^ 5^) .

Notes:

  • Press CANCEL or wait 30 seconds to exit "SETTING" mode.
  • The setting temperature will be stored in the system once confirm.
  • "SETTING" mode cannot be activated when the "SERVICE" and "STATUS" indicator is ON.

Indicates the selected day Lights up if Timer operation is selected 6 different programs can be set in a day (1 ~ 6) TIMER 1 2 3 4 5 6 MONTUEVEDTHU FRI SAT SUN ON 12:00 OFF SOLAR REMOTE Water temperature thermo shift (-5°C ~ 5°C) OFF Timer - To automatically switch "OFF" the unit ON Timer - To automatically switch "ON" the unit Day to be selected

PANASONIC WH-SXC12D9E81 - Notes: - 2

flowchart
graph TD
    A["TIMER"] --> B["SET"]
    C["OFF/ON"] --> B
    D["CLOCK"] --> B
    E["CANCEL"] --> B
    F["MODE"] --> G["QUIET"]
    H["HEATER"] --> I["STATUS"]
FunctionStep
Enter timer modeTimer.
Set day & time1. Press ▲ or ▼ to select your desired day.2. Press SELECT to confirm.3. “1” will be blinking, press SELECT to set program 1.4. Press OFF/ON to select ON or OFF timer.5. Press ▲ or ▼ to select your desired time.You can set MODE, QUIET, HEATER and desired shift temperature ▲ with timer.6. Press SET to confirm program 1. The selected day will be highlighted with ▼ .• After 2 seconds, the display will move to the next program.7. Repeat steps 4 to 7 to set programs 2 to 6.• During timer setup, if no button is pressed within 30 seconds, or if the SET button is pressed the setting at that moment is confirmed and timer setup is ended.
Add/Modify timerRepeat the steps above.
Disable timerTimer, then press CANCEL.
Enable timerTimer, then press SET.
Check timer1. Press TIMER.2. Press ▲ or ▼ until your desired day is shown, press SELECT to confirm your selection.3. Press ▲ or ▼ to check the set programs.
Cancel timer1. Press TIMER.2. Press ▲ or ▼ until your desired day is shown, press SELECT to confirm your selection.3. Press ▲ to enter program setting.4. Press ▲ or ▼ until your desired program is shown.5. Press CANCEL to cancel the program.

Notes:

• You can set the Timer for each day of the week (Monday to Sunday) with 6 programs per day.

- When the unit is switched on by the ON TIMER, it will use the previously set temperature to control the water outlet temperature.

- Same timer program cannot be set in the same day.

- You may also select collective days with same timer setting.

- Promotes energy saving by allowing you to set up to 6 programs in any given day.

- Switch off the power supply before cleaning.

CLEANING INSTRUCTIONS

  • Do not use benzene, thinner or scouring powder.
  • Use only soap (≈ pH7) or neutral household detergent.
  • Do not use water hotter than 40^ C .

HINT

- To ensure optimal performance of the unit, cleaning maintenance has to be carried out at regular intervals. Please consult authorized dealer.

WATER PRESSURE GAUGE Panasonic Do not press or hit the glass cover with hard, pointed objects. This may damage the unit. Ensure that the water pressure is between 0.05 to 0.3 MPa (0.1 MPa = 1 bar). In case the water pressure is out of the above range, please consult authorized dealer.

INDOOR UNIT & CONTROL PANEL

  • Do not splash water directly.
  • Wipe the unit gently with a soft, dry cloth.

EXTERNAL FILTER

- Please clean the external filter at least once a year. Fail to do so might cause filter clogged, consequent system breakdown. Please consult authorized dealer.

OUTDOOR UNIT

  • Do not obstruct the air inlet and air outlet vents, it may cause low performance or breakdown. Please remove obstacles to assure the ventilation.
  • During winter, please clean and remove the snow near outdoor unit so that the snow does not cover the air inlet and air outlet vents.

INSPECTION

  • In order to ensure optimal performance of the unit, seasonal inspections on the unit, external filter and field wiring have to be carried out at regular intervals. This maintenance should be carried out by authorized dealer.
  • Clear any obstruction at the air inlet and air outlet vents of outdoor unit.

FOR EXTENDED NON-USE

- Turn off the power supply.

NON SERVICEABLE CRITERIAS

TURN OFF POWER SUPPLY then please consult authorized dealer under the following conditions:

• Abnormal noise during operation.
• Water/foreign particles have entered the control panel.
• Water leaks from Indoor unit.
- Circuit breaker switches off frequently.
• Power cord becomes unnaturally warm.

The following symptoms do not indicate malfunction.

SYMPTOMCAUSE
Flowing sound during operation.Refrigerant flow inside the unit.
Operation is delayed a few minutes after restarting.The delay is a protection to the unit's compressor.
Outdoor unit emits water/steam.Condensation or evaporation occurs on pipes.
Outdoor unit emits steam during heating mode.This is due to defrost operation happens at the heat exchanger.
Outdoor unit does not operate.When the outdoor temperature is out of the operation condition range, the heatpump system enter protection control.
Air-to-Water Heatpump system operation will turn off.The heatpump system enter protection control. Compressor stops by water inlet temperature lower than 18°C; and backup heater power turn on by water inlet temperature lower than 23°C.
System difficult to heat-up.When heating is operated by indoor unit together with floor heating or panel heater simultaneously, there may be case where warm water temperature is getting lower and cause floor heating or panel heater heat-up is weaken.When outdoor air temperature is low, it may be difficult to get warm.Is the snow pile blocking the discharge outlet or intake inlet of outdoor unit.When water outlet set temperature is low, it may be difficult to get warm.
System cannot get warm instantly.Due to the nature of the heatpump system, it may take some time to heat-up the water if the unit is operated from cold-start.
Backup heater turn ON automatically when it is not enabled.The turn ON of backup heater is a protection to the indoor unit's heat exchanger.
Operation starts automatically even without ON Timer.The sterilization timer has been set.

Check the following before calling for servicing.

SYMPTOMCHECK
Heating/cooling operation is not working efficiently.Set the temperature correctly.Is the panel heater/cooler valve closed.Clear any obstruction at the air inlet and air outlet vents of outdoor unit.
Noisy during operation.Check if the unit has been installed at an incline or the cover is not closed properly.
The unit does not work.Check if the circuit breaker is tripped.
Operation LED is no lit or control panel display is blank.Is the power supply off or power failure.

The operation LED blinks and error code appear on control panel display.

TIMER
TIMER 1 2 3 4 5 6MONTUE WEDTHU FRI SAT SUNON OFFTurn the unit off and reveal the error code to authorized dealer.Timer operation cancel when error code occur.

Force Heater Mode Button

FORCEIn case of a failure of the Air-to-Water Heatpump system, the backup heater can be used to heat up the heating water. Press FORCE to switch on the backup heater.Press OFF/ON to stop the force heater operation.During Force Heater mode, all other operations are not allowed.

Information for Users on Collection and Disposal of Old Equipment

PANASONIC WH-SXC12D9E81 - Information for Users on Collection and Disposal of Old Equipment - 1

These symbols on the products, packaging, and/or accompanying documents mean that used electrical and electronic products should not be mixed with general household waste.

For proper treatment, recovery and recycling of old products, please take them to applicable collection points, in accordance with your national legislation and the Directives 2002/96/EC and 2006/66/EC.

By disposing of these products correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling.

For more information about collection and recycling of old products, please contact your local municipality, your waste disposal service or the point of sale where you purchased the items.

Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation.

PANASONIC WH-SXC12D9E81 - Information for Users on Collection and Disposal of Old Equipment - 2

For business users in the European Union

If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information.

[Information on Disposal in other Countries outside the European Union]

These symbols are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal.

natural_image Front view of a Panasonic industrial control panel with indicator lights and a central device (no text or symbols on the device itself)

JAUGE DE PRESSION D'EAU
PANASONIC WH-SXC12D9E81 - [Information on Disposal in other Countries outside the European Union] - 1

natural_image Blue industrial pressure gauge with scale markings (0.1, 0.2, 0.3, 0.4 MPa) and adjustment knobs (no text or symbols beyond measurement indicators)

PANASONIC WH-SXC12D9E81 - [Information on Disposal in other Countries outside the European Union] - 2

PANASONIC WH-SXC12D9E81 - [Information on Disposal in other Countries outside the European Union] - 3

natural_image Illustration of a Panasonic industrial device with a control panel and mounting base (no text or symbols on the device itself)
natural_image Front view of a pressure gauge with MPa markings (no text or symbols beyond measurement labels)

1888:1888 1888:1888

UNITÀ INTERNA E UNITÀ ESTERNA
888:888 888:888

BINNEN-UNIT & CONTROLEPANEEL

natural_image Front view of a Panasonic industrial control panel with a central display and control knob (no text or symbols on the device itself)

MANÓMETRO DA ÁGUA
PANASONIC WH-SXC12D9E81 - BINNEN-UNIT & CONTROLEPANEEL - 1

natural_image Blue industrial pressure gauge with scale markings (0.1, 0.2, 0.3, 0.4 MPa) and adjustment knobs (no text or symbols beyond measurement indicators)

PANASONIC WH-SXC12D9E81 - BINNEN-UNIT & CONTROLEPANEEL - 2

1888:1888 1888:1888 1888:1888 1888:1888 1888:1888 1888:1888 1888:1888 1888:1888 1888:1888 1888:1888 1888:1888

natural_image Illustration of a Panasonic industrial control unit with a central device and connected tubing (no text or symbols on the device itself)

ΕΥΡΟΣ ΠΙΕΣΗΣ ΝΕΡΟΥ
PANASONIC WH-SXC12D9E81 - BINNEN-UNIT & CONTROLEPANEEL - 4

natural_image Blue industrial pressure gauge with needle pointing to 0.3 MPa (no text or symbols beyond scale and pointer)

PANASONIC WH-SXC12D9E81 - BINNEN-UNIT & CONTROLEPANEEL - 5

PANASONIC WH-SXC12D9E81 - BINNEN-UNIT & CONTROLEPANEEL - 6

VOLBA PROVOZNÍHO REŽIMU

PANASONIC WH-SXC12D9E81 - VOLBA PROVOZNÍHO REŽIMU - 1

flowchart
graph LR
    A["HEAT"] --> B["HEAT + TANK"]
    B --> C["TANK"]
    C --> D["COOL ← COOL + TANK"]

- REŽIM HEAT (TOPENÍ)

ČINNOST ZÁLOŽNÍHO TOPENÍ

REŽIM PROVĚRKY STAVU SYSTÉMU

Authorized representative in EU

Panasonic Testing Centre

Panasonic Marketing Europe GmbH

Winsbergring 15, 22525 Hamburg, Germany

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Product information

Brand : PANASONIC

Model : WH-SXC12D9E81

Category : Heat pump