Dash Pro - Hard Drive Oyen Digital - Free user manual and instructions

Product Type	Portable SSD Flash Drive
Brand	Oyen Digital
Model	Dash Pro
Interface	USB-A (via adapter: USB-C, USB-A extender)
Data Transfer Speed	Up to 10 Gbps (USB 3.2 Gen 2)
Memory Type	TLC NAND Flash
SSD Controller	Phison E13
System Compatibility	Windows, Mac, Linux
Operating Temperature	0°C to 60°C
Material	Aluminum Alloy
Dimensions	3.1 x 0.99 x 0.34 inches
Box Contents	Dash Pro Flash Drive, USB-C adapter, USB-A extender, Lanyard
File System	Pre-formatted exFAT
Warranty	3 years repair/replacement
Power Source	USB bus-powered
Connection Technology	USB 3.2 Gen 2
Included Adapters	USB-C adapter, USB-A extender
Compatibility	Thunderbolt 3 and 4 (via USB-C adapter)
Form Factor	Portable flash drive

Frequently Asked Questions - Dash Pro Oyen Digital

Why does the Dash Pro get warm?

The Dash Pro is made from aluminum, which absorbs and dissipates heat, preventing internal components from overheating. This is normal and helps extend the drive's life and performance.

Is the Dash Pro compatible with Thunderbolt ports?

The Dash Pro is compatible with Thunderbolt 3 and 4 ports using the included USB-C adapter. It is not compatible with Thunderbolt 1 or 2.

Why is the transfer speed slower than expected?

For maximum speed, the Dash Pro must be connected to a USB 3.2 Gen 2 (10Gbps) or Thunderbolt 3/4 port. USB 3.0 limits to ~5Gbps, and USB 2.0 to ~480Mbps.

How do I safely disconnect the Dash Pro?

On Windows, click the 'Safely Remove Hardware' icon and select the drive. On Mac, drag the drive to the Trash/Eject icon. Wait for the system to confirm safe removal.

How can I reformat the Dash Pro?

Visit http://oyendigital.com/format for instructions on how to reformat the drive to a different file system.

Does the Dash Pro include backup software?

No, the Dash Pro does not include backup software. For data backup, use built-in tools like Windows Backup or Mac Time Machine, or third-party software like Carbon Cloner.

What file system is pre-installed on the Dash Pro?

The Dash Pro is pre-formatted as exFAT, which is compatible with both Windows and Mac OS without additional software.

Can I use the Dash Pro with a USB-C port?

Yes, the included USB-C adapter allows you to connect the Dash Pro to USB-C ports. It also works with Thunderbolt 3 and 4 ports via this adapter.

What is the warranty period for the Dash Pro?

The Dash Pro comes with a 3-year repair/replacement warranty from Oyen Digital, limited to the original purchaser.

How do I contact technical support for the Dash Pro?

For support, email [e-mail] or visit the FAQ section at www.oyendigital.com/support.

USER MANUAL Dash Pro Oyen Digital

Black DASH PRO remote control device with control panel and display (no readable text or symbols beyond branding)

Dash Pro Flash Drive

For more information, visit our website at www.oyendigital.com

(1) Specifications

Interface/Port	• USB-A
Data Transfer	• USB 3.2 Gen 2 (up to 10Gbps)
Memory	• TLC NAND Flash
System Requirements	• Windows, Mac, Linux
SSD Controller	• Phison E13
Operating Environment	• Temperature: 0°C ~ 60°C
Material	Aluminum Alloy
Housing size	3.1 x 0.99 x 0.34 inches
Box Includes	Dash Pro Flash Drive, USB-C adapter, USB-A extender, Lanyard

(2) Detailed View

(3) Connecting the Dash Pro

Using USB C Adapter

- If the host computer has a USB-C port, simply connect the included adapter to the connector on the flash drive.

Using USB-A Extender

- If more space is needed to allow for neighboring USB devices at the computer, simply connect the USB-A extender to the connector on the flash drive.

(4) Using the Dash Pro

The drive is pre-formatted as exFAT, which is compatible with Windows and Mac OS. Simply connect the Dash Pro to the computer and it will appear and be ready for use.

The Dash Pro does not include backup software. For data backup, we recommend the apps within Windows and Mac.

Win 10 https://support.microsoft.com/en-us/help/17143/windows-10-back-up-your-files

Mac Time Machine - https://support.apple.com/en-us/HT201250

Carbon Cloner- www.bombich.com

For users who wish to reformat the drive, please visit the link for instructions. http://oyendigital.com/format

(5) Disconnecting the Dash Pro

Windows: Close applications that are accessing the drive. Click the "Eject Hardware" (Safely Remove Hardware) icon in the system tray and highlight the drive. Wait for a few seconds until the system prompts "You may safely remove this device."

MAC: Close applications that are accessing the drive. Drag the external drive to the Trash/Eject icon. After the disk icon has disappeared from the desktop, you may safely disconnect the drive.

(6) Warranty Information

This product includes a three (3) year repair/replacement warranty provided by Oyen Digital. This warranty is non-transferable and is limited to the original purchaser. Warranty service may be requested by completing the form at the following link: www.oyendigital.com/support

For our complete warranty policy, visit: www.oyendigital.com/warranty

(7) FAQ

Q: The Dash Pro is getting very warm. Is this normal?

A: Yes, the Dash Pro is made from Aluminum, unlike competitor models made from plastic. The Aluminum absorbs and dissipates heat, which prevent the internal components from overheating and allows for extended life and performance.

Q: Is the Dash Pro compatible with Thunderbolt ports?

A: The Dash Pro is compatible with Thunderbolt 3 and 4 ports using the included USB-C adapter. It is not compatible with Thunderbolt 1 or 2.

Q: The speed is not as fast as expected. Why?

A: To experience the fastest capable speed, the Dash Pro must be connected to a Thunderbolt 3 or 4 port, or a USB 3.2 Gen2 port (10Gbps). A USB 3.0 port is limited to 5Gbps (\~500 MB/s). A USB 2.0 port is limited to 480Mbps (\~40 MB/s).

For other questions please contact tech support or visit the FAQ section of our Web site (www.oyendigital.com/support).

Technical Support: [e-mail]