Dahua Technology ISC-D718-S2 - Detector

ISC-D718-S2 - Detector Dahua Technology - Free user manual and instructions

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Product Type Walk-through Metal Detector
Model ISC-D718-S2
Dimensions (H × W × D) 2272 × 870 × 600 mm
Weight Approximately 70 kg (estimated from materials)
Power Supply 12 VDC, 9–13 W (adapter included)
Detection Zones 6, 12, or 18 zones (configurable)
Sensitivity Range 0–255 per zone (adjustable)
Operating Frequency 1–20 (default), extendable to 100
Number of Programs 90 total (80 preset + 10 custom)
Alarm Types Sound (9 tones) and light (LED indicators)
Display 7-inch full-color touch screen LCD
Control Methods Touch screen and remote control
Pass Rate 60–100 persons per minute
IR Sensors Yes, for counting and alarm triggering
Battery Backup Optional 12 V SLA battery (UPS board built-in)
Languages Supported English, Russian, Indonesian, Turkish
Security Levels 1–100; two user levels (Admin and Operator)
Standards Compliance NILECJ 0601.00, NIJ 0601.02, GB15210:2018 (preset programs)
Environmental Protection Low-frequency electromagnetic fields, safe for pacemakers
Accessories Included Remote control, wrench, keys, network cable, power adapter, screws

Frequently Asked Questions - ISC-D718-S2 Dahua Technology

How do I change the default password?
Go to Menu > System > Password. Enter the old password, then enter a new password (8-16 characters, must include both letters and numbers). Confirm and tap OK.
How can I adjust the sensitivity for metal detection?
Tap the menu icon, go to Sensitivity > Sensitivity. Use + or - to adjust each zone individually, or set a value for All Zones. Range is 0-255; higher values detect smaller metals.
What should I do if the detector gives false alarms?
Check for large metal objects within 1 meter or direct light on IR sensors. Try adjusting the frequency (Frequency > Manual) in steps of 3, or lower the security level (Sensitivity > Security Level).
How do I set up multiple detectors without interference?
Set each detector to a different frequency. Use Frequency > Auto Search to automatically find a frequency, or manually set different frequencies (1-20, extended to 100). Keep detectors at least 50 cm apart.
Can I upgrade the detector software?
Yes, use ConfigTool software from the Dahua website. Connect the detector to the same LAN as your computer, set IP addresses to the same subnet, then select the upgrade file (.bin) for the screen or main control module.
How do I view the number of people who passed through?
Go to Counter > Counter on the menu. The display shows entries, exits, alarms on entry/exit, and temperature alarms. Use Search to view data by hour or day.
What is the IR alarm feature and how do I enable it?
IR alarm triggers an alarm only when a person is detected by IR sensors while carrying metal. Enable it under Alarm > Alarm Setting by tapping the IR toggle. Choose an IR mode in IR > IR Mode.
How do I reset the detector to factory defaults?
Go to Maintain > Factory Reset and tap Factory Reset. The detector will reboot with default settings. Alternatively, press and hold the reset button on the host box for 5 seconds.
What kind of battery backup does it support?
It supports a 12 V sealed lead-acid (SLA) battery (optional). The UPS board automatically charges the battery when connected to power. Battery life depends on capacity; e.g., a 7 Ah battery lasts about 3-5 hours.
How do I clean and maintain the detector?
Keep the detector away from dust and moisture. Clean the exterior with a dry cloth. Do not use liquids. Ensure ventilation holes are not blocked. Periodically check cables and connections for damage.

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Download the instructions for your Detector in PDF format for free! Find your manual ISC-D718-S2 - Dahua Technology and take your electronic device back in hand. On this page are published all the documents necessary for the use of your device. ISC-D718-S2 by Dahua Technology.

USER MANUAL ISC-D718-S2 Dahua Technology

Walk-through Metal Detector

User's Manual

Dahua Technology ISC-D718-S2 - Walk-through Metal Detector - 1

natural_image Abstract geometric composition with gray and blue color blocks (no text or symbols)

Foreword

General

This manual introduces the structure, installation, and configuration of the Walk-through Metal Detector (hereinafter referred to as "the Detector"). Read carefully before using the Detector, and keep the manual safe for future reference.

Safety Instructions

The following signal words might appear in the manual.

Signal Words Meaning
Dahua Technology ISC-D718-S2 - Safety Instructions - 1DANGERIndicates a high potential hazard which, if not avoided, will result in death or serious injury.
Dahua Technology ISC-D718-S2 - Safety Instructions - 2WARNINGIndicates a medium or low potential hazard which, if not avoided, could result in slight or moderate injury.
Dahua Technology ISC-D718-S2 - Safety Instructions - 3CAUTIONIndicates a potential risk which, if not avoided, could result in property damage, data loss, reductions in performance, or unpredictable results.
Dahua Technology ISC-D718-S2 - Safety Instructions - 4TIPSProvides methods to help you solve a problem or save time.
Dahua Technology ISC-D718-S2 - Safety Instructions - 5NOTEProvides additional information as a supplement to the text.

Revision History

VersionRevision ContentRelease Time
V1.0.0First release.March 2022

Privacy Protection Notice

As the device user or data controller, you might collect the personal data of others such as their face, fingerprints, and license plate number. You need to be in compliance with your local privacy protection laws and regulations to protect the legitimate rights and interests of other people by implementing measures which include but are not limited: Providing clear and visible identification to inform people of the existence of the surveillance area and provide required contact information.

Interface Declaration

This manual mainly introduces the relevant functions of the device. The interfaces used in its manufacture, the procedures for returning the device to the factory for inspection and for locating its faults are not described in this manual. Please contact technical support if you need information on these interfaces.

About the Manual

- The manual is for reference only. Slight differences might be found between the manual and the product.

- We are not liable for losses incurred due to operating the product in ways that are not in compliance with the manual.

- The manual will be updated according to the latest laws and regulations of related jurisdictions.

For detailed information, see the paper user's manual, use our CD-ROM, scan the QR code or visit our official website. The manual is for reference only. Slight differences might be found between the electronic version and the paper version.

  • All designs and software are subject to change without prior written notice. Product updates might result in some differences appearing between the actual product and the manual. Please contact customer service for the latest program and supplementary documentation.
  • There might be errors in the print or deviations in the description of the functions, operations and technical data. If there is any doubt or dispute, we reserve the right of final explanation.
  • Upgrade the reader software or try other mainstream reader software if the manual (in PDF format) cannot be opened.
  • All trademarks, registered trademarks and company names in the manual are properties of their respective owners.
  • Please visit our website, contact the supplier or customer service if any problems occur while using the device.
  • If there is any uncertainty or controversy, we reserve the right of final explanation.

Important Safeguards and Warnings

This chapter describes the contents covering proper handling of the Detector, hazard prevention, and prevention of property damage. Read these contents carefully before using the Detector, and comply with them when using.

Transportation Requirements

Dahua Technology ISC-D718-S2 - Transportation Requirements - 1

Transport the Detector under the allowed humidity and temperature conditions.

Storage Requirements

Dahua Technology ISC-D718-S2 - Storage Requirements - 1

  • Keep the Detector away from dampness, dust or soot.
  • Store the Detector under the allowed humidity and temperature conditions.

Installation Requirements

Dahua Technology ISC-D718-S2 - Installation Requirements - 1

  • Do not place or install the Detector in a place exposed to sunlight or near the heat source.
  • Keep the Detector installed horizontally on a stable place to prevent it from falling.
  • Install the Detector in a well-ventilated place, and do not block the ventilation of the Detector.

Operation Requirements

Dahua Technology ISC-D718-S2 - Operation Requirements - 1

  • Do not drop or splash liquid onto the Detector, and make sure that there is no object filled with liquid on the Detector to prevent liquid from flowing into the Detector.
  • Operate the Detector within the rated range of power input and output.
  • Do not disassemble the Detector.
  • Use the Detector under the allowed humidity and temperature conditions.

Maintenance Requirements

Dahua Technology ISC-D718-S2 - Maintenance Requirements - 1

WARNING

  • Use the battery of specified manufacturer; otherwise there might result in explosion. When replacing battery, make sure that the same type is used. Improper battery use might result in fire, explosion, or inflammation.
    ● Always replace with the same type of batteries.
  • Use the recommended power cables in the region and conform to the rated power specification.
  • Use the power adapter provided with the Detector; otherwise, it might result in people injury and device damage.

Dahua Technology ISC-D718-S2 - WARNING - 1

- The power source shall conform to the requirement of the Safety Extra Low Voltage (SELV) standard, and supply power with rated voltage which conforms to Limited Power Source requirement according to IEC 60068-2. For specific power supply requirements, refer to device labels.

  • Connect the Detector (I-type structure) to the power socket with protective earthing.
  • The appliance coupler is a disconnection device. When using the coupler, keep the angle for easy operation.

Table of Contents

Foreword....

Important Safeguards and Warnings....III

1 Overview....1

1.1 Introduction ...... 1
1.2 Technical Advantages .... 1

2 Structure 2

2.1 Dimensions....2
2.2 Host Box 3
2.3 Ports 4
2.4 UPS....6

3 Installation....8

3.1 Checklist......8
3.2 Environmental Requirements 8
3.3 Installing Detector 9
3.4 Multiple Walk-through Site Installation 11

4 Configuration....12

4.1 Login and Changing Password....12

4.1.1 Login 12
4.1.1.1 First-time Login....12
4.1.1.2 Not First Time Login 13
4.1.2 Changing Password 13

4.2 Operation Access 14
4.3 Desktop....14
4.4 Setting Sensitivity....16

4.4.1 Setting Sensitivity Manually....16
4.4.2 Setting Sensitivity Automatically....18
4.4.3 Selecting Zones....18
4.4.4 Setting Security Level 19

4.5 Setting Frequency....20

4.5.1 Setting Frequency Manually....20
4.5.2 Setting Frequency Automatically 20
4.5.3 Setting Extended Frequency....21

4.6 Setting Program....21

4.6.1 Preset Programs 22
4.6.2 Custom Programs....24

4.7 Setting Alarms....25

4.7.1 Alarm Settings....25
4.7.2 Random Alarm....26
4.7.3 Alarm Tone and Volume......27

4.8 Setting IR Mode 27

4.9 Setting Counter 28

4.9.1 Viewing Counter Data....28
4.9.2 Searching for Count Data 29

4.10 System Settings 30

4.10.1 Setting Network....30
4.10.2 Setting Desktop 30
4.10.3 Setting Time 31
4.10.4 Setting Screen Parameters....32
4.10.5 Setting Language....33

4.11 Maintenance....33

4.11.1 IR Diagnosis....33
4.11.2 Factory Reset 33
4.11.3 Self Inspection 34
4.11.4 Viewing Version....34

5 Upgrading Detector 35

5.1 Configuring Network....35
5.2 Viewing Current Version....36
5.3 Upgrading Detector 36

6 FAQ 39

Appendix 1 Cybersecurity Recommendations....41

1 Overview

1.1 Introduction

With its modular design and strong anti-interference capabilities, the Detector provides optimal performance. It has a user-friendly interface, and is easy to transport and install. Designed with a 7-inch touch screen, it offers remote control and touch screen control, and is also built of specialized and strong materials that make it suitable for various environments.

The Detector detects metal objects using electromagnetic fields, and triggers sound and light alarms when a person is detected to be carrying a metal object. It can cover 18 detection zones, adapts easily to a wide variety of environments, and is built with high-frequency signal generators, a host box, signal receivers, and IR sensors.

The Detector is suitable for security screening of prohibited metal items in railway stations, bus stations, metro rail transit, government buildings, exhibition centers, sports meetings, and schools.

1.2 Technical Advantages

  • Multiple applications: Supports 90 programs for different application scenarios, detects magnetic and non-magnetic metals, and filters innocuous metal objects.
  • Various alarms: Supports sound and light alarm. Alarm tone, volume, and duration can be adjusted.
  • Pass statistics search: Searches for the number of passes by hour or day.
  • Network connection: Supports parameter configuration through the network, and supports platform management.
  • Cyber security: Supports 2-level users. The operator and the administrator have different access. Ensures cyber security by strict password verification.
  • Self-test: Supports manual/automatic self-test.
  • Detection capacity: 60–100 persons/min.
  • Quick installation and configuration: Supports automatic sensitivity setting and frequency search, and convenient program selection.
  • Uninterruptible power supply: Supports sealed lead-acid battery (optional), and automatically detects the battery status for cyclic charging. The charging will stop automatically when the battery is fully charged.
  • Traffic lights: Supports traffic lights that inform pedestrians whether the pass is allowed or not.
  • Multiple languages: English, Russian, Indonesian, and Turkish are available.
  • Two control methods: The 7-inch full color LCD supports touch screen control and remote control.
  • Safety: Complies with the EMC Electromagnetic Radiation Standards by using very low frequency electromagnetic fields. No harm caused to pacemakers, pregnant women, or magnetic storage devices.

2 Structure

2.1 Dimensions

Figure 2-1 Dimensions (unit: mm [inch])
Dahua Technology ISC-D718-S2 - Dimensions - 1

2.2 Host Box

Figure 2-2 Host box
Pass 000100 Metal Alarm 000100 150 80% 90% 17.0% 2 3 4

Figure 2-3 Power switch
Dahua Technology ISC-D718-S2 - Host Box - 2

natural_image Exterior view of a gray rectangular device with a circular button and a numbered label '5' pointing to the side (no other text or symbols visible)

Table 2-1 Host box description

No. Name Description
1 LCD 7-inch full color touch screen LCD.
2 IR Receiver Receives IR signal.
3 IndicatorSolid green during startup.Flashes green after startup.
4SpeakerOutputs audio alarms.
5Power switchPress the button to turn on or off the host box.

2.3 Ports

Figure 2-4 Host ports (1)
1 2 3 4 5 6 7 8 9 10 11 12 13

Figure 2-5 Host ports (2)
14 14 15 16

Figure 2-6 Panel ports
17 18 19

Table 2-2 Port description

No. Name Description
1Data portConnects to the data port on the UPS board.
2 Reset buttonPress and hold the button for more than 5 s to restore the Detector to factory default.⚠️Proceed with caution.
3Ethernet portConnects to network with network cable.
4Alarm in 2Receives the signal of external alarm source.
5
6Alarm in 1
7
8Alarm out 2Outputs alarm signal to alarm device.
9
10Alarm out 1
11
12RS-485 B
13RS-485 A
14DB25Signal port for metal detection.
15 Power inInputs 12 VDC power. Be sure to supply power as instructed in the manual.⚠️Detector damage might occur if power is not supplied correctly.
16 Power out● Outputs 12 VDC power.● Supports connecting to a thermal camera.
17Power switchAfter power on, press this button to start the Detector.
18Power inInputs 12 VDC power.
19Ethernet portConnects to a network cable.

2.4 UPS

Uninterruptible Power Supply (UPS) provides emergency power to the Detector when the input power source fails.

Figure 2-7 UPS board port
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100

Table 2-3 Port description

No. Name Description
1Data portReads the charging status of the sealed lead-acid (SLA) battery.
2Power outOutputs 12 VDC power.
3 Power inInputs 12 VDC power.Dahua Technology ISC-D718-S2 - UPS - 2Detector damage might occur if power is not supplied correctly.
4Storage battery inConnects to a 12 V SLA battery.

Function of the UPS Board

The SLA battery is connected to the host box through the port 1. When port 3 is connected to 12 V power supply, the UPS board supplies the 12 VDC power to the host box, and at the same time charges the SLA battery through port 4.

When the 12 VDC power of port 3 fails, the UPS board immediately switches the DC power of the SLA battery to discharge mode and supplies power to the host box. The host box accesses whether the battery is connected, charging or discharging through the data port (port 1).

Battery Requirements

Must be a 12 V SLA battery. No capacity limit.

Battery Charging Time

The constant charging current is 500 mA, so the charging time is: h = C / 500 mA × 1.2. Assuming the capacity of a SLA battery is 2 Ah, its charging time will be: h = 2 Ah / 0.5 A × 1.2 = 4.8 h.

SLA Battery Life

• Capacity of the SLA battery: C. Unit: Ah
● Power consumption of the Detector: Min: 9 W; Max: 13 W
• Voltage of the Detector: 12 V
Assuming the capacity of the SLA battery is 7 Ah, the battery life will be:
- Min: H = C / A = C / (P / U) = 7 / (9 / 12) = 3.17 h
- Max: H = C / A = C / (P / U) = 7 / (13 / 12) = 5.42 h

3 Installation

3.1 Checklist

Table 3-1 Checklist

No. List Description
1 Overall packagingAppearance Obvious damage
Packaging Accidental impact
Accessories Complete or not
2 HostAppearance Obvious damage
ModelWhether consistent with the order contract

Table 3-2 Packing list

Name Quantity
Door panel 2
Host box 1
Beam 2
Power cord (power input) 1
DB25 cable 2
Fixing screws (M6 × 16) 4
Fixing screws (M8 × 80) 8
Remote control 1
Wrench 1
Dry cell2
Key1
Network cable1
Accessory cable1
AC/DC power adapter1

3.2 Environmental Requirements

  • The ground is flat and sturdy The ground should be flat and firmly supporting to prevent vibration. If there is a vibrating metal structure under the ground, there can be unnecessary alarm when people pass through the metal detector. Do not install the Detector on a metal ground.
  • Keep away from fixed metal objects Large metal objects that are fixed or immobile should be at least 50 cm away from the Detector (detecting large metal objects) because they might make the Detector more susceptible to vibration.

Dahua Technology ISC-D718-S2 - Environmental Requirements - 1

The distance in this section is the recommended distance. The actual installation distance depends on the installation site conditions.

- Keep away from moving metal objects Large moving metal objects should be kept 0.5 m to 2 m away from the Detector to avoid false alarms. Depending on the size of the metal object, the distance between the moving metal object and the Detector might vary.

- Keep away from radioactive electronic interference The distance between the electronic interference source and the receiving coil should be as large as possible. The recommended minimum distance is 0.5 m to 4 m. However, the actual distance needs to be based on specific circumstances. For example, you can go through a metal detector with a source of interference until the best position is found. Interference can occur from electronic control panels, radios and computers, image displays, high-power motors and transformers, AC wires, transistor control circuits, flash fluorescent tubes, arc welding equipment, and more.

- Keep away from conductive electronic interference Connect the power cable to a line that is not connected to other large loads, such as high-power motors, because they can cause a large power or voltage shock in the line.

3.3 Installing Detector

Step 1 Open the packing box and take out the accessories.

Step 2 Open the rear beam with the key, and then attach the host box to the rear beam with eight M6 × 16 screws. Close the rear beam.

Figure 3-1 Attach host box
Dahua Technology ISC-D718-S2 - Installing Detector - 1

natural_image Technical line drawing of a mechanical assembly with no visible text or symbols

Step 3 Attach the two beams to the two door panels with eight M8 × 8 screws.

Figure 3-2 Attach beams and panels
Dahua Technology ISC-D718-S2 - Installing Detector - 2

natural_image Technical line drawing of a mechanical frame assembly with mounting brackets and mounting holes (no text or symbols)

Step 4 Stand the Detector up, and open the back cover.
Step 5 Connect the cables.

1) Connect one end of the two DB25 cables to the host box and the other to the door panel.
2) Connect one end of the data cable to the data port on the motherboard and the other to the data port on the battery charging board.
3) Connect one end of the network cable to the motherboard and the other to either side of the door panel.
4) Connect one end of the first power cable to the IN port of the motherboard and its other end to the OUT port of the battery charging board. Afterwards, connect one end of the second power cable to the IN port of the battery charging board, and its other end to the power port of either door panel.

Figure 3-3 Connect cables
Dahua Technology ISC-D718-S2 - Installing Detector - 3

natural_image Technical line drawing of a mechanical assembly with internal components and mounting brackets (no text or symbols)

Step 6 Close the back cover of the rear beam.
Step 7 Connect the power supply to the door panel, and then turn on the power switch to start the Detector. Connect a network cable as needed.

3.4 Multiple Walk-through Site Installation

When installing multiple devices, space the devices at least 50 cm, and also space the device and X-ray security screening machine larger than 50 cm. This recommended spacing can make the little metal objects (such as coin) detected. If you install the devices with space smaller than 50 cm, there might be false alarm. If the spacing needs to be shorten because of limited installation site, you need to adjust the frequency, lower the security level and sensitivity according to the actual situation; otherwise, small metal objects might not be detected.

Figure 3-4 Multiple walk-through detectors site installation
Dahua Technology ISC-D718-S2 - Multiple Walk-through Site Installation - 1

flowchart
graph TD
    A["X-Ray"] -->|d1>| B["Component"]
    B -->|d2>| C["Component"]
    C -->|d1=50, d2=50| D["X-Ray"]
    style A fill:#f9f,stroke:#333
    style C fill:#bbf,stroke:#333
    style D fill:#dfd,stroke:#333

4 Configuration

Dahua Technology ISC-D718-S2 - Configuration - 1

The LCD display might be different depending on the model that you purchased.

4.1 Login and Changing Password

4.1.1 Login

You can set the parameters as needed. To prevent unauthorized modifications, password protection is in place.

Every time you go to the menu from the desktop, you need to enter the password.

4.1.1.1 First-time Login

Step 1 Power on the Detector, press the power button, and then wait for about 5 s. The system displays Booting Up.

Step 2 Select a language. English, Russian, Indonesian, and Turkish are available.

Step 3 Tap Next to set the date and time.

Step 4 Tap Finish to enter the desktop.

Figure 4-1 Desktop
Pass 999999 Metal Alarm 999999

Step 5 Tap ≡ on the lower-left of the desktop to go to the login screen.

Step 6 Select Admin or Operator, and then enter the corresponding password.

  • The password for Admin is admin123 by default.
  • The password for Operator is operator123 by default.

Dahua Technology ISC-D718-S2 - First-time Login - 2

We recommend that you change the password.

Figure 4-2 Login
User: Admin Operator Password: ************ OK Cancel

Step 7 Tap OK to go to the menu.

Figure 4-3 Menu
2022-03-01 11:51:16 Sensitivity Frequency Program Alarm IR Counter System Maintain

4.1.1.2 Not First Time Login

The desktop is displayed after the Detector is started.

Step 1 Power on the Detector, press the power button, and then wait for about 5 s. The system displays Booting Up.

The desktop is displayed.

Step 2 Tap on the lower-left of the desktop to go to the login screen.

Step 3 Select Admin or Operator, and then enter the corresponding password.

Step 4 Tap OK to go to the menu.

4.1.2 Changing Password

Change your password regularly to ensure system security.

Step 1 Tap ≡ on the lower-left of the desktop, and then enter the password to go to the menu.

Step 2 Select System > Password.

Step 3 Enter your old password, new password, and then confirm your new password.

Dahua Technology ISC-D718-S2 - Changing Password - 1

The password must consist of 8 to 16 digits of both letters and numbers.

Figure 4-4 Change password
System Network Password Desktop Setting Date&Time Screen Setting Language Admin Operator Old Password: New Password: Confirm Password: OK

Step 4 Tap OK.

Step 5 The system prompts Successfully modified the password.

4.2 Operation Access

To ensure security and avoid data tampering, the admin account and the operator account are designed with different operation access.

  • The admin account has full access to all settings.
  • The operator account only has access to changing operator password, setting custom program, adjusting the volume, clearing counter data, and searching for counter record.

4.3 Desktop

There are two modes of desktop: metal alarm desktop and temperature alarm desktop.

Tap ≡ on the lower-left of the desktop, and then enter the password to go to the menu. Tap

System > Desktop Setting to switch desktop. For details, see "4.10.2 Setting Desktop".

Figure 4-5 Metal alarm desktop
Pass 999999 Metal Alarm 999999 10 2 3 4 5 6 7 8

Figure 4-6 Temperature alarm desktop
Temperature 36.5 °C 11 Pass 999999 Temp Alarm 999 12 Metal Alarm 99999

Table 4-1 Desktop parameters

No. Description
1Location of metal objects. The detector panel can be set to 6, 12, or 18 zones.
2Tap , and then enter the password to go to the menu to configure parameters.
3 Intensity of metal detection.
4 Frequency.
5 Alarm volume.
6IR status. For details, see "4.7.1 Alarm Settings".
7The status of the SLA battery.● : [BHCK] charging.● : [SADH] y charged.● : [YTX] :charging.● : [2CTX] battery.
8 Current time.
9 Total number of metal alarms.
10Number of people walking through the Detector.
11Body temperature of the person walking through.
12Number of temperature alarms.

4.4 Setting Sensitivity

Sensitivity relates to metal detection capability.

You can manually set the sensitivity of zones or automatically set the sensitivity by carrying metals and walking through the Detector. You can change the number of zones, and set the security level.

When both the defined threshold of security level and sensitivity are reached, an alarm will be triggered.

4.4.1 Setting Sensitivity Manually

Prerequisites

You have selected a zone mode.

Dahua Technology ISC-D718-S2 - Prerequisites - 1

18-zone mode is the factory default. To switch to 6-zone or 12-zone modes, select Sensitivity >

Zone Management. For details, see "4.4.3 Selecting Zones".

You can adjust the sensitivity of individual zones, or set a same sensitivity for all zones.

Procedure

Step 1

Tap

Dahua Technology ISC-D718-S2 - Procedure - 1

on the lower-left of the desktop to go to the login screen.

Step 2 Select

Sensitivity > Sensitivity.

Figure 4-7 Set 6-zone sensitivity
Sensitivity All Zone - 255 + OK Auto Sensitivity Zone Management Security Level - 255 + - 95 + - 100 + 6 5 4 3 2 1

Figure 4-8 Set 12-zone sensitivity
Sensitivity All Zone 100 + OK Auto Sensitivity Zone Management Security Level - 80 + - 85 + - 100 + 11 12 9 10 7 8 5 6 3 4 1 2 - 100 + - 95 + - 100 +

Figure 4-9 Set 18-zone sensitivity
Sensitivity All Zone 100 + OK Auto Sensitivity Zone Management Security Level - 80 + - 85 + - 100 + 16 17 18 13 14 15 10 11 12 7 8 9 4 5 6 1 2 3 - 100 + - 95 + - 100 +

Step 3

Tap + or - to set the sensitivity of each zone.

You can set a same sensitivity for all zones, or set the sensitivity of individual zones. The sensitivity range is 0–255. At higher sensitivity settings, smaller metal objects are detected.

Conversely, at lower sensitivity settings, only larger metal objects are detected. Keep in mind that the sensitivity should be set high enough so that the smallest forbidden objects are detected.

- Set a same sensitivity for all zones: Adjust the sensitivity behind All Zone, and then tap OK.

- Set the sensitivity of individual zones: Adjust the sensitivity of individual zones where the arrows point to, and the change takes effect immediately.

4.4.2 Setting Sensitivity Automatically

You can automatically set the sensitivity of all zones by walking through the Detector with metal objects.

Step 1 Tap ≡ on the lower-left of the desktop to go to the login screen.

Step 2 Select Sensitivity > Auto Sensitivity.

Figure 4-10 Set automatic sensitivity
Sensitivity Sensitivity Auto Sensitivity Zone Management Security Level 180 Please press "START" button Start OK

Step 3 Tap Start, and then walk through the Detector with metal objects for at least three times, so that three sensitivity values are recorded.

Step 4 Tap OK.

The maximum sensitivity automatically becomes the sensitivity of all zones. You can view the sensitivity by tapping the Sensitivity tab.

4.4.3 Selecting Zones

The door can be divided to 6, 12, and 18 zones to locate the position of metal. With more zones, the metal can be located more accurately.

Step 1 Tap ≡ on the lower-left of the desktop to go to the login screen.

Step 2 Select Sensitivity > Zone Management.

Step 3 Select the number of zones according to your detection needs.

Figure 4-11 Zone management
Dahua Technology ISC-D718-S2 - Selecting Zones - 1

bar | Zone | Value | |-------------|-------| | 6 Zones | 6 | | 12 Zones | 11 | | 18 Zones | 16 |

4.4.4 Setting Security Level

Security level is the detection sensitivity of the Detector as a whole.

Dahua Technology ISC-D718-S2 - Setting Security Level - 1

Sensitivity only works for each individual zone. For a metal object to trigger alarm, both the sensitivity and the security level need to reach the alarm threshold.

Step 1 Tap on the lower-left of the desktop to go to the login screen.

Step 2 Select Sensitivity > Security Level.

Step 3 Tap + or - to adjust the security level.

It ranges from 1 to 100. The higher the value is, the more secure and sensitive the whole Detector is.

When both the defined threshold of security level and sensitivity are reached, an alarm will be triggered.

Figure 4-12 Set security level
Sensitivity Sensitivity Auto Sensitivity Zone Management Security Level - 100 +

4.5 Setting Frequency

For multiple walk-through metal detector operation, set each of them to a different frequency to reduce mutual interference.

4.5.1 Setting Frequency Manually

Step 1 Tap ☐ on the lower-left of the desktop to go to the login screen.

Step 2 Select Frequency > Manually.

Step 3 Tap < or > to adjust frequency.

The frequency range is 1 to 20 by default, and can be extended to 100. For details, see "4.5.3 Setting Extended Frequency".

Figure 4-13 Set frequency manually
Frequency Manually Auto Search Extended freq 50

4.5.2 Setting Frequency Automatically

Based on the environment, the Detector automatically searches for a suitable frequency to reduce interference by other working walk-throughs in close proximity.

Step 1 Tap ☒ on the lower-left of the desktop to go to the login screen.

Step 2 Select Frequency > Auto Search.

Step 3 Tap Start, and then a pop-up displays on the screen.

Step 4 Tap OK, and then the Detector starts to search for a frequency automatically.

The process takes about 40 s, during which no operation will be responsive.

Figure 4-14 Automatic search
Frequency Click Start to auto search frequency. 100 Start

4.5.3 Setting Extended Frequency

For multiple walk-through metal detector operation, you can extend the frequency range to reduce interference.

Step 1 Tap ☐ on the lower-left of the desktop to go to the login screen.

Step 2 Select Frequency > Extended freq.

Step 3 Tap to enable extended frequency, and tap to disable it.

The extended frequency ranges from 1 to 100. It is disabled by default.

Figure 4-15 Set extended frequency
Frequency Manually Auto Search Extended freq Extended frequency

4.6 Setting Program

Each program has its own set of sensitivity, and is therefore different in metal detection capability. After setting program, the default sensitivity will change correspondingly. A total of 90 programs are available, including 80 preset and 10 custom ones.

4.6.1 Preset Programs

Each preset program is designed with a set of sensitivity suitable for a certain scenario.

Step 1 Tap on the lower-left of the desktop to go to the login screen.

Step 2 Select Program > Preset.

Step 3 Select a program that suit your application scenario. Tap ◀ or ▶ to go to the previous or next page.

Eighty preset programs are available. Each program is designed with a set of parameters. You can adjust the parameters as needed.

Dahua Technology ISC-D718-S2 - Preset Programs - 1

The system will save your adjustment disregard of restart.

Figure 4-16 Preset program (1)
Program Preset Custom High Middle Low High through put Strong anti-in terference NILECJ L1 NILECJ L1A NILECJ L2 NILECJ L2A NILECJ L3 NILECJ L3A NILECJ L4 NILECJ L5 NIJ LO NIJ MO GB L3 GB L2 GB L1 All Metals HS All Metals

Figure 4-17 Preset program (2)
Program Preset Custom All Metals LS Magnetic HS Magnetic Magnetic LS Non-Magnetic HS Non-Magnetic Non-Magnetic LS Buildings Schools Restaurants Hotels Hospitals Bar Special Events Exhibitions Concert Halls Arenas Logistics Express Airport1

Figure 4-18 Preset program (3)
Program Preset Custom Airport2 Airport3 EU Std1 EU Std2 Railway Stati ons Bus Stations Metro Stati ons Stadiums Critical infras tructures Borders Procuratorat es Court House Prisons Mail Warehouse SL 1 SL 2 SL 3 SL 4 SL 5 < - - - >

Figure 4-19 Preset program (4)
Screenshot of a legacy computer program interface showing custom controls and SL status buttons

Table 4-2 Preset program description

Name Description
High, All Metals HS, Critical infrastructures, Borders, Procuratorates, Court House, Prisons, and MailHighest detection level. Detects all dangerous objects.
Middle, All Metals, and BuildingsMedium detection level. Detects forbidden objects such as small guns.
Low, and All Metals LSLow detection level. Detects strictly forbidden objects such as guns, and filters glasses, watches, coins, and other small metal objects.
High throughput, and Strong anti-interferenceSuitable for use in complex environments with strong anti-interference capability and low sensitivity. Detects strictly forbidden objects such as guns, and filters glasses, watches, coins, and other small metal objects.
NILECJ L1 For L1 of NILECJ 0601.00.
NILECJ L1AFor L1 Augment of NILECJ 0601.00.
NILECJ L2 For L2 of NILECJ 0601.00.
NILECJ L2AFor L2 Augment of NILECJ 0601.00.
NILECJ L3 For L3 of NILECJ 0601.00.
NILECJ L3AFor L3 Augment of NILECJ 0601.00.
NILECJ L4 For L4 of NILECJ 0601.00.
NILECJ L5 For L5 of NILECJ 0601.00.
NIJ LOFor Large object of NIJ0601.02.
NIJ MOFor Medium object of NIJ0601.02.
GB3 For level III of GB15210:2018.
GB2 For level II of GB15210:2018.
GB1For level I of GB15210:2018.
Schools, Restaurants, Hotels, Hospitals, Bar, Special Events, Exhibitions, Concert Halls, Arenas, Railway Stations, Bus Stations, Metro Stations, and StadiumsSuitable for use in places with large people flow. Detects forbidden objects such as small guns, and filters glasses, watches, coins, and other small metal objects.
Logistics, Express, and WarehouseDetects small guns and knives, and filters glasses, watches, coins, and other small metal objects.
Airport3Detects small guns and knives, and filters glasses, watches, coins, and other small metal objects.
Airport2, EU Std2Detects small guns and knives, and filters glasses, watches, coins, and other small metal objects.
Airport1, EU Std1Detects small guns and knives, and filters glasses, watches, coins, and other small metal objects.
Magnetic HSFilters non-magnetic metals. Highest detection level. Detects all dangerous objects.
MagneticFilters non-magnetic metals. Medium detection level. Detects forbidden objects such as small guns.
Magnetic LSFilters non-magnetic metals and small metal objects such as glasses, watches, and coins. Low detection level. Detects strictly forbidden objects such as guns.
Non-Magnetic HSFilters magnetic metal. Highest detection level. Detects all dangerous objects.
Non-MagneticFilters magnetic metals. Medium detection level. Detects dangerous non-magnetic metal objects and small guns.
Non-Magnetic LSFilters magnetic metals and small metal objects such as glasses, watches, and coins. Low detection level. Detects strictly forbidden objects such as guns.

4.6.2 Custom Programs

For custom programs, sensitivity of all zones is 255 by default.

Step 1 Tap ≡ on the lower-left of the desktop to go to the login screen.

Step 2 Select Program > Custom.

Step 3 Select a custom program.

Ten custom programs are available. You can customize the parameters.

Figure 4-20 Custom programs
Program Preset Custom Custom1 Custom2 Custom3 Custom4 Custom5 Custom6 Custom7 Custom8 Custom9 Custom10

4.7 Setting Alarms

4.7.1 Alarm Settings

Step 1 Tap ≡ on the lower-left of the desktop to go to the login screen.

Step 2 Select Alarm >Alarm Setting.

Step 3 Configure alarm settings.

Figure 4-21 Alarm settings
Alarm Alarm Setting Random Alarm Alarm Tone IR Alarm Alarm Out1 Alarm Out2 Alarm Delay - 10 + Alarm Mode Continuous Interval Single

Table 4-3 Alarm setting parameter description

Item Descriptions
IR AlarmTap [IMAGE] to enable IR alarm, and tap [IMAGE] to disable it. IR status is displayed by [IMAGE] on the bottom of the desktop.[IMAGE]After enabling IR alarm, an alarm will be triggered only when a person passing through the Detector with forbidden metal objects are detected by the IR sensors.
Alarm Out1There are two ports on the motherboard that can connect to alarm devices such as light and audio alarms.● : Normally open, with the alarm off (default).● : Normally closed, with the alarm on.
Alarm Out2
Alarm DelayTap [IMAGE] or [IMAGE] to adjust the duration of sound and light alarm. The value ranges from 0 to 10 seconds. Zero means no alarm.
Alarm Mode● Continuous (default): Each zone triggers alarm one after another.● Interval: Alarm zones cannot be adjacent. For example, for zone 1 to zone 6, if zone 3 triggers an alarm, zone 2 and zone 4 will not trigger alarms, but zone 1, zone 5, or zone 6 can trigger alarms.● Single: Only the zone with the strongest metal detection will trigger alarms.[IMAGE]The interval mode and the single mode can reduce interference between adjacent zones.

4.7.2 Random Alarm

Random alarm is to validate whether the Detector is working.

Step 1 Tap ≡ on the lower-left of the desktop to go to the login screen.

Step 2 Select Alarm > Random Alarm.

Step 3 Tap to enable random alarm and tap to disable it.

Step 4 Set random alarm rate, which ranges from 1% to 100%.

This feature provides the ability to randomly trigger alarm on a selected percentage of non-alarming persons.

Figure 4-22 Random alarm
Alarm Alarm Setting Random Alarm Alarm Tone Rnd Alarm Rnd Rate - 10% +

4.7.3 Alarm Tone and Volume

Step 1 Tap ≡ on the lower-left of the desktop to go to the login screen.

Step 2 Select Alarm >Alarm Tone.

Step 3 Select an alarm tone, and then adjust the volume.

- Nine tones are available. Tone 1 is selected by default. The system plays the tone after it is selected.

- Tap to turn up the volume and tap to turn down the volume.

Figure 4-23 Alarm tone and volume
Alarm Alarm Setting Random Alarm Alarm Tone Tone 1 2 3 4 5 6 7 8 9 Volume

4.8 Setting IR Mode

Step 1 Tap ≡ on the lower-left of the desktop to go to the login screen.

Step 2 Select IR > IR Mode.

Step 3 Select an IR alarm mode. Four modes are available.

  • Start both groups: The counter adds one pass when both groups of IR sensors are triggered. In this mode, the IR alarm will be automatically turned on.
  • Close both groups: The IR alarm will be automatically turned off.
  • Start rear IR group: The counter adds one pass when the rear IR group is triggered.
  • Start front IR group: The counter adds one pass when the front IR group is triggered.

Figure 4-24 Set IR mode
IR IR Mode Start both groups Close both groups Start Rear IR G roup Start Front IR Group

4.9 Setting Counter

The counter records the number of people who pass through the Detector.

4.9.1 Viewing Counter Data

Procedure

Step 1 Tap ≡ on the lower-left of the desktop to go to the login screen.

Step 2 Select Counter > Counter.

Step 3 View the number of people who pass through the Detector.

From left to right, the numbers stand for the number of entries (from front to rear), the number of exits (from rear to front), the number of alarms on entry, the number of alarms on exit, and the number of temperature alarms.

Dahua Technology ISC-D718-S2 - Procedure - 1

The side with the LCD is the rear side.

Figure 4-25 Counter
Counter Counter Search 0 0 0 0 0 Counter Auto Reset: ○ Clear

- Tap to enable the automatic reset function of the counter.

After it is enabled, the numbers will be cleared automatically when the limit (999999) is reached.

- Tap Clear to manually clear all data.

4.9.2 Searching for Count Data

Step 1 Tap ≡ on the lower-left of the desktop to go to the login screen.

Step 2 Select Counter > Search.

Step 3 Set the start time and end time. You can search for data from up to 30 days.

Tap to switch the search unit (hour/day).

Figure 4-26 Search
Counter Counter Search Start: 20 21 - 11 - 21 21 : 00 End: 20 21 - 12 - 21 21 : 59 Hour/Day: Search

Step 4 Tap Search, and the data will be displayed.

4.10 System Settings

You can set the IP address, password, desktop, date and time, and more.

To change the password, see "4.1.2 Changing Password".

4.10.1 Setting Network

Step 1 Tap ≡ on the lower-left of the desktop to go to the login screen.

Step 2 Select System > Network.

Step 3 Enter the IP address (192.168.1.108 by default), subnet mask, and gateway.

Figure 4-27 Set network
System Network Password Desktop Setting Date&Time Screen Setting Language IP: 192 · 168 · 10 · 2 Mask: 255 · 255 · 255 · 0 Gateway: 192 · 168 · 10 · 1 OK

Step 4 Tap OK.

4.10.2 Setting Desktop

You can set the display mode of the desktop, and the counting method of the Detector.

Step 1 Tap on the lower-left of the desktop to go to the login screen.

Step 2 Select System > Desktop Setting.

Step 3 Tap Metal Alarm Desktop or Temp Alarm Desktop to switch desktop.

For desktop description, see "4.3 Desktop".

Figure 4-28 Metal alarm desktop
System Network Password Desktop Setting Date&Time Screen Setting Language Metal Alarm Desktop Temp Alarm Desktop Pass- Return+ Pass+ Return+ Pass+ Return- Pass 999999 Metal Alarm 999999 80 05 ON 17:19

Tap to switch between Celsius degrees and Fahrenheit.

Figure 4-29 Temperature alarm desktop
System Network Password Desktop Setting Date&Time Screen Setting Language Metal Alarm Desktop Temp Alarm Desktop Pass- Return+ Pass+ Return+ Pass+ Return- Temperature 36.5 °C F Pass 999999 Temp Alarm 999 Metal Alarm 99999 80 05 ON 19:32

Step 4 Select a counting method from Pass- Return+, Pass+ Return+, and Pass+ Return-.

Dahua Technology ISC-D718-S2 - Setting Desktop - 3

The side with the LCD is the rear side.

  • Pass- Return+: Counts people passing in the reverse direction only and subtracts from the count for people passing in the forward direction.
  • Pass+ Return+: Counts people passing in both directions.
  • Pass+ Return-: Counts people passing in the normal forward direction only and subtracts from the count for people passing in the reverse direction.

4.10.3 Setting Time

Step 1 Tap ≡ on the lower-left of the desktop to go to the login screen.

Step 2 Select System > Date&Time.

Step 3 Tap ▲ or ▼ to adjust the date and time.

Step 4 Tap OK.

Figure 4-30 Set date and time.
System Network Password Desktop Setting Date&Time Screen Setting Language 20 21 - 01 - 21 17 : 15 OK

4.10.4 Setting Screen Parameters

Step 1 Tap ≡ on the lower-left of the desktop to go to the login screen.

Step 2 Tap System > Screen Setting.

Step 3 Set the parameters.

  • Sleep: Tap to enable the sleep mode and tap to disable it. Tap or to adjust the sleep time. In the sleep mode, if there is no operation for longer than the sleep time, the brightness of the screen will be reduced. If the brightness is less than a half of the maximum, it will remain the same.
  • Logout: Tap + or - to adjust the automatic logout time. If there is no operation for longer than the logout time, the system will go back to the desktop.
  • Tap < or > to adjust screen brightness.

Figure 4-31 Set screen parameters
System Network Password Desktop Setting Date&Time Screen Setting Language Sleep 10 Min + Logout 10 Min + Brightness

4.10.5 Setting Language

Step 1 Tap ≡ on the lower-left of the desktop to go to the login screen.

Step 2 Select System > Language.

English, Russian, Indonesian, and Turkish are available.

4.11 Maintenance

You can perform IR diagnosis, reset factory settings, start system self-inspection, and view the version.

4.11.1 IR Diagnosis

Step 1 Tap ≡ on the lower-left of the desktop to go to the login screen.

Step 2 Select Maintain > IR Diagnosis.

Step 3 Set front/rear IR group initial status, and view front/rear IR group real-time status.

  • Tap 📄, and the IR will be on when the Detector is powered on. Tap 📄 and the IR will be off when the Detector is powered on.
  • Real-time status: 1 means there is no block between the IR sensors. 0 means there is block between the IR sensors.

Figure 4-32 IR diagnosis
Maintain IR Diagnosis Factory Reset Self Inspection Version Front IR Group Initial Status: Rear IR Group Initial Status: Front IR Group Real-Time Status: 1 Rear IR Group Real-Time Status: 1

4.11.2 Factory Reset

Step 1 Tap ≡ on the lower-left of the desktop to go to the login screen.

Step 2 Select Maintain > Factory Reset.

Step 3 Tap Factory Reset, and the system prompts Restore factory and reboot?

Step 4 Tap OK, and the Detector restarts.

4.11.3 Self Inspection

Step 1 Tap ≡ on the lower-left of the desktop to go to the login screen.

Step 2 Select Maintain > Self Inspection.

Step 3 Tap Start, and the system checks the items one by one.

Dahua Technology ISC-D718-S2 - Self Inspection - 1

During self inspection, all the other operations on the Detector are invalid.

Figure 4-33 Self inspection
Maintain IR Diagnosis Check the front IR group. Factory Reset Check the rear IR group. Self Inspection Check the TX coil on the left side. Version Check the TX coil on the right side. Check whether the metal detection module on the left side works normally or not. Check whether the metal detection module on the right side works normally or not. Start

4.11.4 Viewing Version

You can view the system version, the screen version, and their build dates.

Step 1 Tap ≡ on the lower-left of the desktop to go to the login screen.

Step 2 Select Maintain > Version to view system version and screen version.

Dahua Technology ISC-D718-S2 - Viewing Version - 1

The version might be different depending on the model you purchased.

Figure 4-34 View version details
Maintain IR Diagnosis Factory Reset Self Inspection Version System Version: Build Date: 2021-12-30 13:47:47 Screen Version: Build Date: 2022-03-01 10:39:20

5 Upgrading Detector

You can use ConfigTool to upgrade the Detector software.

Dahua Technology ISC-D718-S2 - Upgrading Detector - 1

Go to

https://www.dahuasecurity.com/support/downloadCenter/tools/MaintenanceTools?child=332 to download ToolBox, and then install ConfigTool.

5.1 Configuring Network

Before upgrading the Detector, you need to connect your computer and the Detector to the same local network first.

Step 1 Connect a network cable to the network port of the door panel, so that the Detector and your computer are in the same LAN.

Step 2 Set the IP of the Detector and the computer on the same network segment. For example, if the IP of the Detector is 192.168.1.108 by default, you can set the IP of the computer as 192.168.1.111.

Step 3 Open ConfigTool, and then select Modify IP > Search Setting.

Step 4 Enter the network segment of the Detector in the Start IP box and End IP box.

Step 5 Enter the username and password of the Detector. The password is the same as the login password of the admin account.

Figure 5-1 Search for the Detector on ConfigTool
Configtool 1 Device(s) found Search Setting 2 Initiate Batch Modify IP Import Export Manual Add Delete Search NO. Status Type Model IP MAC Version Operate 1 Setting Current Segment Search Other Segment Search Start IP 192 168 1 1 End IP 192 168 1 245 Username admin Password ***** OK You have selected 0 device(s) Uninitialized Initialized IPV4 IPS

Step 6 Click OK.

5.2 Viewing Current Version

Click Details to view the current software version of the Detector.

Figure 5-2 View current version
Configtool 1 Device(s) found Search Setting Initialize Batch Modify IP Import Export Manual Add Delete Search Details NO. 1 Type Model Port 37777 MAC Subnet 255.255.255.0 Gateway Serial No Version Build Date 2022-03-12 Operate Edit Details Web You have selected 0 device(s) Uninitialized Initialized IPV4 IPv5

5.3 Upgrading Detector

Select the bin file to upgrade the Detector.

  1. Click Device Upgrade.
  2. Upgrade the program.

- Upgrade the screen program.

Click, select the ota.bin file from the General_ISC-

D7xx_Eng_SCREEN_V1.000.000000.0R_xxxxxx directory, and then click Open.

Figure 5-3 Select upgrade file
Configtool 1 Device(s) found Search Setting Modify IP Batch Upgrade Search Device Upgrade NO. Model IP Version Upgrade File Path Operate Open Look in: D:\20220215\General_Eng_General_Eng_SCREEN_ My Com Name Size Type Date Modified ota.bin 2...IB bin File 2022/...14:39 File name ota.bin Files of type * bin Open Cancel

- Upgrade the main control module program.

Click ☐, select the General_ISC-D7xx_Eng_App_MCU_V1.000.0000000.0.R_xxxxxx.bin file from the General_ISCD-D7xx_Eng_MCU_V1.000.0000000.0.R_xxxxxx directory, and then click Open.

Figure 5-4 Select upgrade file
Configtool 1 Device(s) found Modify IP Batch Upgrade Search Device Upgrade NO. Model IP Version Upgrade File Path Operate Open Look in: D:\20220210\General_Eng General_Eng_SCREEN_ My Com Name Size Type Date Modified ota bin 2...IB bin File 2022/...14.39 File name: ota.bin Files of type: *bin Open Cancel

  1. Click ↑ to start upgrading.

After upgrade is complete, a notice dialog box will be displayed indicating the Detector will be restarted. Then the Detector restarts automatically.

  1. A green tick is displayed after the upgrade is successful.

Figure 5-5 Upgrade completed
NO. Model IP Version Upgrade File Path Operate 1 DHHISC-D7 ✓ D/20220216/General_

  1. If you need to reset the Detector to factory default, see "4.11.2 Factory Reset", and then configure parameters.

6 FAQ

1. Deal with the replaced spare parts.

Contact our overseas maintenance points to check whether you need to send back the spare parts.

2. The Detector cannot start.

a. Check whether the power is switched on.
b. Check whether the power cable is loose or broken.
c. Replace the host box.

3. The screen cannot display content after the Detector starts.

a. Check whether the power is switched on.
b. Check whether the cable between the door panel and the host box is properly connected.
c. Check whether the cables in the host box are properly connected, and whether ribbon cables and probes are loose or broken.
d. Replace the host box.

4. The passed people cannot be counted. (The indicator light cannot work normally, or the Detector might alarm without people passing.)

a. Check whether the infrared start-stop mode is Start both groups; if not, select the mode to Start both groups.
b. Enable Start former group or Start latter group separately to check which group cannot work normally.
c. Check the problematic group through a camera of a phone with Android OS. Make the camera to the transmitting terminal (two ports) to check whether there is a red dot in the image. If there is no red dot in the image, the infrared sensor on the transmitting terminal cannot work normally, and you need to replace it.
d. Remove the host and test it with the door panels that can work normally. If the problem still cannot be solved, replace the host box; otherwise, replace the door panel.

5. There are false alarms.

a. Check whether the environment influences the detection rate of the Detector. For example, check whether there is direct light to the infrared sensors, and whether there are large metals within 1 meter's range.
b. Adjust the frequency. To set the suitable frequency quickly, we recommend 3 levels for an adjustment. For example, when the current frequency is 3, adjust it to 6, and then check whether there are false alarms; if yes, adjust it to 9, and then check whether there are false alarms again. Repeat the operation until there is no false alarm..
c. Adjust the security level lower.
d. Replace the host detector for testing.
e. If the problem still cannot be solved, replace the door panels.

6. An alarm is not triggered when carry-on metal is passing.

a. Adjust the sensitivity of each zone higher.
b. If the alarm is not triggered with the highest sensitivity, replace the host detector for testing.
c. If the problem still cannot be solved, replace door panels.

7. Alarm lights are not on.

a. Check whether the power supplies of host and door panel are normal.
b. Check whether the ribbon cables of the alarm light are loose or broken.
c. If the problem still cannot be solved, replace the host detector.

8. No alarm is triggered in zones.

a. Adjust the sensitivity value higher
b. Replace the host detector.
c. If the problem still cannot be solved, replace door panels.

9. No alarm sound.

a. Check whether the alarm sound is disabled.
b. Replace the speaker.

10. There are big differences among the zone sensitivity values.

a. Configure the sensitivity values according to the actual situation of each zone.
b. If the problem still cannot be solved, replace door panels.

11. Buttons on the host box cannot work normally.

a. Check whether buttons are in good contact.
b. If buttons are in good contact, replace the mainboard.

12. The count result cannot be displayed.

a. Check whether ribbon cables and probes of the display screen are loose or broken.
b. If the problem still cannot be solved, replace the host.

13. The port cannot work normally.

a. Check whether port cables are loose or broken.
b. Install the mainboard program again.
c. If the problem still cannot be solved, replace the related accessories.

14. The network of host box is not connected successfully.

a. Check whether the network cable is connected well, and whether the Detector IP and the default IP are in the same network segment.
b. Check whether the connection board and cable are connected well, or whether they are broken.
c. Install the mainboard program again.
d. If the problem still cannot be solved, replace the related accessories.

15. The bottom of the desktop displays

Dahua Technology ISC-D718-S2 - The bottom of the desktop displays - 1

a. No SLA battery is connected.
b. No UPS board is connected or the UPS board is broken.

Appendix 1 Cybersecurity Recommendations

Mandatory actions to be taken for basic device network security:

1. Use Strong Passwords

Please refer to the following suggestions to set passwords:

  • The length should not be less than 8 characters.
  • Include at least two types of characters; character types include upper and lower case letters, numbers and symbols.
  • Do not contain the account name or the account name in reverse order.
  • Do not use continuous characters, such as 123, abc, etc.
  • Do not use overlapped characters, such as 111, aaa, etc.

2. Update Firmware and Client Software in Time

  • According to the standard procedure in Tech-industry, we recommend to keep your device (such as NVR, DVR, IP camera, etc.) firmware up-to-date to ensure the system is equipped with the latest security patches and fixes. When the device is connected to the public network, it is recommended to enable the auto-check for updates function to obtain timely information of firmware updates released by the manufacturer.
  • We suggest that you download and use the latest version of client software.

"Nice to have" recommendations to improve your device network security:

1. Physical Protection

We suggest that you perform physical protection to device, especially storage devices. For example, place the device in a special computer room and cabinet, and implement well-done access control permission and key management to prevent unauthorized personnel from carrying out physical contacts such as damaging hardware, unauthorized connection of removable device (such as USB flash disk, serial port), etc.

2. Change Passwords Regularly

We suggest that you change passwords regularly to reduce the risk of being guessed or cracked.

3. Set and Update Passwords Reset Information Timely

The device supports password reset function. Please set up related information for password reset in time, including the end user's mailbox and password protection questions. If the information changes, please modify it in time. When setting password protection questions, it is suggested not to use those that can be easily guessed.

4. Enable Account Lock

The account lock feature is enabled by default, and we recommend you to keep it on to guarantee the account security. If an attacker attempts to log in with the wrong password several times, the corresponding account and the source IP address will be locked.

5. Change Default HTTP and Other Service Ports

We suggest you to change default HTTP and other service ports into any set of numbers between 1024–65535, reducing the risk of outsiders being able to guess which ports you are using.

6. Enable HTTPS

We suggest you to enable HTTPS, so that you visit Web service through a secure communication channel.

7. MAC Address Binding

We recommend you to bind the IP and MAC address of the gateway to the device, thus reducing the risk of ARP spoofing.

8. Assign Accounts and Privileges Reasonably

According to business and management requirements, reasonably add users and assign a minimum set of permissions to them.

9. Disable Unnecessary Services and Choose Secure Modes

If not needed, it is recommended to turn off some services such as SNMP, SMTP, UPnP, etc., to reduce risks.

If necessary, it is highly recommended that you use safe modes, including but not limited to the following services:

  • SNMP: Choose SNMP v3, and set up strong encryption passwords and authentication passwords.
  • SMTP: Choose TLS to access mailbox server.
  • FTP: Choose SFTP, and set up strong passwords.
  • AP hotspot: Choose WPA2-PSK encryption mode, and set up strong passwords.

10. Audio and Video Encrypted Transmission

If your audio and video data contents are very important or sensitive, we recommend that you use encrypted transmission function, to reduce the risk of audio and video data being stolen during transmission.

Reminder: encrypted transmission will cause some loss in transmission efficiency.

11. Secure Auditing

  • Check online users: we suggest that you check online users regularly to see if the device is logged in without authorization.
  • Check device log: By viewing the logs, you can know the IP addresses that were used to log in to your devices and their key operations.

12. Network Log

Due to the limited storage capacity of the device, the stored log is limited. If you need to save the log for a long time, it is recommended that you enable the network log function to ensure that the critical logs are synchronized to the network log server for tracing.

13. Construct a Safe Network Environment

In order to better ensure the safety of device and reduce potential cyber risks, we recommend:

  • Disable the port mapping function of the router to avoid direct access to the intranet devices from external network.
  • The network should be partitioned and isolated according to the actual network needs. If there are no communication requirements between two sub networks, it is suggested to use VLAN, network GAP and other technologies to partition the network, so as to achieve the network isolation effect.

- Establish the 802.1x access authentication system to reduce the risk of unauthorized access to private networks.

- Enable IP/MAC address filtering function to limit the range of hosts allowed to access the device.

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Product information

Brand : Dahua Technology

Model : ISC-D718-S2

Category : Detector