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E287348 - Screen ELO - Free user manual and instructions

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Product Type 15.6" LCD Desktop Touchmonitor
Model ET1519L (15.6") / ET1919L (18.5")
Display Size 344.232 x 193.536 mm (15.6") / 409.8 x 230.4 mm (18.5")
Native Resolution 1366 x 768 (WXGA)
Contrast Ratio 500:1 (typical)
Brightness (LCD Panel) 250 cd/m² (typical)
Response Time 8 ms (15.6") / 5 ms (18.5") (Tr+Tf typical)
Display Colors 16.7 million
Viewing Angle 15.6": Horizontal ±45°, Vertical -20°/+45°; 18.5": Horizontal ±85°, Vertical ±80°
Touch Technology AccuTouch / IntelliTouch / Acoustic Pulse Recognition / Projected-Capacitive / IntelliTouch Plus
Speakers Two 2W internal speakers
Input Video Signal Analog RGB 0.7Vp-p, 75 ohm, Mini D-Sub 15 pin
Power Adapter Input AC 100-240V, 50-60Hz; Output DC 12V/4.16A
Power Consumption On <42W, Sleep <2W, Off <1W
Dimensions (HxWxD) 383.05 x 276.5 x 213.2 mm (15.6") / 453.92 x 321.02 x 236.2 mm (18.5")
Weight 5.2 kg (15.6") / 7.3 kg (18.5") (net)
Operating Temperature 0°C to 40°C
Storage Temperature -20°C to 50°C
Certifications UL, CE, FCC, VCCI, C-Tick, CCC, China RoHS, Argentina S-Mark
VESA Mount Compatible with VESA FPMPMI (M4 screws, 4x)
Cleaning Use window/glass cleaner on a soft cloth; avoid alcohol, ammonia, or abrasive cleaners
Warranty 3 years for touchmonitors and components

Frequently Asked Questions - E287348 ELO

How should I clean the touchscreen?
Use a window or glass cleaner applied to a clean, soft cloth. Never apply cleaner directly to the screen. Avoid alcohol, methylated spirits, isopropyl alcohol, or abrasive cleaners.
What is the native resolution of the monitor?
The native resolution is 1366 x 768 (WXGA). For best performance, set your computer to this resolution.
How to install the touch driver?
Insert the provided CD and follow the on-screen instructions. For USB connection, install the driver before connecting the USB cable. For serial (RS-232), ensure the cable is connected before installing. Drivers support Windows 7, Vista, XP, 2000, ME, 98, 95, NT 4.0, 3.1, and MS-DOS.
Can I mount the monitor on a wall?
Yes. The monitor is VESA compliant (100mm x 100mm pattern). Use four M4 screws to attach a standard VESA mount. Remove the pedestal by unscrewing four screws first.
What touch technologies are available?
This monitor supports AccuTouch (resistive), IntelliTouch (surface acoustic wave), Acoustic Pulse Recognition (APR), Projected-Capacitive, and IntelliTouch Plus. The specific technology depends on the purchased model.
How to adjust OSD settings?
Press the Menu button on the bottom of the monitor to open the On-Screen Display. Use the arrow buttons to navigate and Select to adjust. Settings include brightness, contrast, position, color temperature, audio, and language.
What to do if the monitor does not turn on?
Check that the power cable is securely connected and the power button is on. Ensure the DC power cord and signal cable are properly attached. If still off, try pressing any key or moving the mouse to wake from power saving mode.
Does the monitor support gestures?
Yes, when using IntelliTouch Plus or Projected-Capacitive touch technology with Windows 7, it supports multi-touch gestures such as zoom, rotate, and scroll. Refer to Microsoft documentation for details.
What is the warranty period?
The touchmonitor and its components are warranted against defects in materials and workmanship for 3 years from the date of purchase.
How to use the optional Magnetic Stripe Reader (MSR)?
If an MSR is installed, plug its USB cable directly into the PC. No drivers are needed for keyboard emulation mode. To change to HID mode, run the 'MSR CHANGE MODE.EXE' utility from the provided CD or download from www.elotouch.com.

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USER MANUAL E287348 ELO

natural_image Front view of a black CRT computer monitor with blue screen and stand (no text or symbols visible)

Touchmonitor User Guide

1519L 15.6" LCD Desktop Touchmonitor

1919L 18.5" LCD Desktop Touchmonitor

(Optional Magnetic Stripe Reader Available)

Elo Touch Solutions

15.6" and 18.5" LCD Touchmonitor

Optional Magnetic Stripe Reader

User Guide

Revision C

P/N E356416

Elo Touch Solutions

1-800-ELOTOUCH

www.elotouch.com

All Rights Reserved.

No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of ELO Touch Solutions.

Disclaimer

The information in this document is subject to change without notice. ELO Touch Solutions and its Affiliates makes no representations or warranties with respect to the contents herein, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. ELO Touch Solutions reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of ELO Touch Solutions to notify any person of such revisions or changes.

Trademark Acknowledgments

AccuTouch, ELO (logo), ELO Touch Solutions, and IntelliTouch, are trademarks of the ELO Touch Solutions. Windows is a trademark of the Microsoft group of companies. Other product names mentioned herein may be trademarks or registered trademarks of their respective companies. ELO Touch Solutions claims no interest in trademarks other than its own.

Table of Contents

Chapter 1

Introduction 5

Product Description ....5

Precautions....5

Chapter 2

Installation and Setup 6

Unpacking Your Touchmonitor 6

Assembling the stand plate 8

Interface Connection 9

Speakers and Audio 9

MSR Interface connection (Optional) 10

Product Overview 11

Main Unit 11

Rear View 11

Mounting the Display 12

Rear Mounting Using the VESA Interface ....13

VESA Mounting Options....13

Installing the Driver Software....14

Installing the Serial Touch Driver (not applicable

to Acoustic Pulse Recognition and

Projected-Capacitive monitor) 15

Installing the Serial Touch Driver for Windows 7,

Windows Vista, Windows XP, Windows 2000,ME,

Windows 98/95 and NT 4.0 ....16

Installing the Serial Touch Driver for Windows 3.1

and MS-DOS 16

Installing the USB Touch Driver 17

Installing the USB Touch Driver for Windows 7,

Windows Vista, Windows XP, Windows 2000, ME,

and Windows 98....17

Installing APR USB Touch Driver for

Windows 7, Windows VISTA and

Windows XP 17

Chapter 3

Operation 18

About Touchmonitor Adjustments 18

Bottom Panel Controls....19

Controls and Adjustment 20

OSD Menu Functions 20

OSD Lock/Unlock 20

OSD Control Options....21

Preset Modes 22

Power Management System....23

Display Angle....23

IntelliTouch Plus Touch Technology 24

Projected-Capacitive Touch Technology 25

Gesture Support 25

Chapter 4

Troubleshooting 26

Solutions to Common Problems ......26

Appendix A

Native Resolution ......27

Appendix B

Touchmonitor Safety 29

Care and Handling of Your Touchmonitor 30

Appendix C

Touchmonitor Specifications 31

15.6" LCD Touchmonitor (ET1519L) Dimensions .....34

18.5" LCD Touchmonitor (ET1919L) Dimensions .....35

Regulatory Information 36

Warranty 39

Product Description

Your new 1519/1919L touchmonitor combines the reliable performance of touch technology with the latest advances in LCD display design. This combination of features creates a natural flow of information between a user and your touchmonitor.

This LCD monitor incorporates a 15.6" or 18.5" color active matrix thin-film-transistor (TFT) liquid crystal display to provide high quality display performance. A maximum resolution of WXGA 1366 x 768 is well-suited for displaying both graphics and images. Other features that enhance the performance of this LCD touchmonitor are Plug & Play compatibility, OSD (On Screen Display) controls, an optional magnetic strip reader (MSR), and Elo's unique zero-bezel Acoustic Pulse Recognition (APR) touchscreen. In addition, the 1519/1919L is easily configurable for either portrait or landscape orientation.

Precautions

Follow all warnings, precautions and maintenance procedure as recommended in this user's manual to maximize the life of the touch monitor. See Appendix B for more information on touchmonitor safety.

INSTALLATION AND SETUP

This chapter discusses how to install the 1519L/1919L LCD touchmonitor and the driver software.

Unpacking Your Touchmonitor

Check that the following items are present and in good condition:

ELO E287348 - Unpacking Your Touchmonitor - 1
CD and Quick Install Guide Power Brick Serial Cable

(not included with APR model)

Power cable for North America models
ELO E287348 - Unpacking Your Touchmonitor - 2

natural_image Coiled power cable with two terminal connectors, labeled 'USA/UL Power cable' below (no other text or symbols)

Power cable for European models

Europe/VDE power cable UK power cable

Power cable for Japan models
Japanese/PSE power cable Adapter/Terminal

Power cable for Asia models
and or China/CCC power cable and or Taiwan/BSMI power cable Korea/KC power cable

Power cable for Worldwide models
USA/UL Power cable Europe/VDE power cable

ELO E287348 - Unpacking Your Touchmonitor - 7

natural_image Technical line drawing of a device showing internal components and a base plate assembly (no text or symbols)

Pushing the stand plate toward the stand until it is tight, then fasten the stand plate using captive screw.

Note: Before connecting the cables to your touchmonitor and PC, be sure that the computer and touchmonitor are turned off.

Headphone Cable Serial Cable VGA Cable Audio Cable USB Cable Power Brick

  1. Connect DC cable of the power brick to the monitor and the other end through AC power cable to the AC outlet.
  2. Connect one end of either the touchscreen serial (RS232) cable or the touch screen USB cable (but not both) to the rear side of the computer and the other end to the LCD monitor. Tighten by turning the two thumb screws clockwise to ensure proper grounding.
  3. Connect one end of the VGA cable to the rear side of computer and the other to the LCD monitor. Tighten by turning the two thumb screws clockwise to ensure proper grounding.
  4. Connect one end of the audio cable to the rear side of computer and the other to the LCD monitor.
  5. Facing the monitor, press the power button located on the underside of the botom-right corner of the monitor.

Speakers and Audio

The touchmonitor includes two built-in speakers. To use the speakers, plug in the audio cable to the Audio Input port and connect the other end to your computer.

To use headphones, plug in the headphones to the Audio Output port shown above. When headphones are connected, the sound plays through the headphones only.

The volume and muting of the sound can be adjusted by using the "Audio" choice from the On-Screen Display (OSD) Control panel menu as described on page 3-21.

Magnetic Stripe Reader (MSR) Interface Connection (optional)

If the MSR is installed on the monitor, plug the USB cable from the MSR directly to the PC. No drivers are required to be loaded.

To change the MSR function mode from keyboard emulation to HID, load the “MSR CHANGE MODE.EXE” utility from the enclosed TouchTools CD or go online to www.elotouch.com to download this utility.

Note: MSR function mode can be changed to HID mode from keyboard emulation mode and back using the “MSR CHANGE MODE.EXE” utility.

Main Unit

ELO E287348 - Main Unit - 1

natural_image Line drawing of a flat-screen monitor with a blank screen and base (no text or symbols)

ELO E287348 - Main Unit - 2

natural_image Simple line drawing of a rectangular frame with a base and two small icons at the bottom (no text or symbols)

Rear View

ELO E287348 - Rear View - 1

natural_image Pure technical line drawing of a monitor or screen layout without any text, numbers, or symbols

ELO E287348 - Rear View - 2

natural_image Pure architectural floor plan lines without any text, numbers, or symbols

Kensington™ Lock

Technical diagram showing a computer monitor with a lock icon and a close-up view of the lock symbol.

The Kensington ^™ lock is a security device that prevents theft. To find out more about this security device, go to http://www.kensington.com.

Your medically certified touchscreen display conforms to the VESA Flat Panel Monitor Physical Mounting Interface (FPMPMI) standard. The FPMPMI standard defines a physical mounting interface for flat panel displays. Your display conforms to the corresponding standards for flat panel display mounting devices, such as for walls and table arms. The VESA mounting interface is located on the back of your touchscreen display and is pre-connected to the pedestal.

ELO E287348 - Kensington™ Lock - 2
Figure 2-1 : VESA mounting interface location, pedestal removed

① Screw location, M4 Phillips, ×4

Note: You will need a Phillips screwdriver to mount the display or remove the pedestal.

1 If the display is already connected to a pedestal, remove the four screws that connect the pedestal to the display (refer to Figure2-1, item ①). Separate the pedestal from the display.
2 Reinstall the four screws into the VESA interface mount. Ensure that the monitor is positioned with the correct side up.
3 Mount the monitor to the wall according to the template shown in Figure 2-2. Route the cables through the cable access opening.

75.0 79.0

ELO E287348 - Kensington™ Lock - 4

natural_image Pure electrical circuit lines without any symbols

Figure 2-2: Rear mount template (not to scale)
ET1519LM
ET1919LM

VESA Mounting Options

The following companies provide VESA mounting devices compatible with your touchscreen monitor:

GCX

800-228-2555

707-773-1100

www.gcx.com

Ergotron

800-888-8458

651-681-7600

www.ergotron.com

Innovative Office Products

800-524-2744

610-253-9554

www.innov-office-prod.com

MRI

800-688-2414

www.mediarecovery.com

ELO Touch Solutions provides driver software that allows your touchmonitor to work with your computer. Drivers are located on the enclosed CD-ROM for the following operating systems:

  • Windows 7
  • Windows Vista
  • Windows XP
  • Windows 2000
  • Windows Me
  • Windows 98
  • Windows 95
  • Windows NT 4.0
  • Windows 3.1
  • MS-DOS

Additional drivers and driver information for other operating systems are available on the ELO Touch Solutions web site at www.elotouch.com.

The ELO touchmonitor is plug-and-play compliant. Information on the video capabilities of your touchmonitor is sent to your video display adapter when Windows starts. If Windows detects your touchmonitor, follow the instructions on the screen to install a generic plug-and-play monitor.

Refer to the following appropriate section for driver installation instructions.

Depending upon whether you connected the serial communication cable or the USB communication cable, only the serial driver or the USB driver should be installed.

Installing the Serial Touch Driver (not applicable to Acoustic Pulse Recognition and Projected-Capacitive monitor)

Installing the Serial Touch Driver for Windows 7, Windows Vista, Windows XP, Windows 2000, 98/95, ME and NT4.0

NOTE: For Windows 2000 and NT4.0 you must have administrator access rights to install the driver. Make sure the serial connector (RS232) is plugged into the monitor and an open com port on the PC.

1 Insert the ELO CD-ROM in your computer's CD-ROM drive.
2 If the AutoStart feature for your CD-ROM drive is active, the system automatically detects the CD and starts the setup program.
3 Follow the directions on the screen to complete the driver setup for your version of Windows.
4 If the AutoStart feature is not active:
5 Click Start > Run.
6 Click the Browse button to locate the EloCd.exe program on the CD-ROM.
7 Click Open, then OK to run EloCd.exe.
8 Follow the directions on the screen to complete the driver setup for your version of Windows.

Installing the Serial Touch Driver for Windows 3.1 and MS-DOS

You must have a DOS mouse driver (MOUSE.COM) installed for your mouse if you wish to continue using your mouse along with your touchmonitor in DOS.

To install Windows 3.x and MS-DOS touch driver from Windows 98/95, follow the directions below:

1 Insert the CD-ROM in your computer's CD-ROM drive.
2 From DOS, type d: and press the Enter key to select the CD-ROM (your CD-ROM drive may be mapped to a different drive letter).
3 Type cd\elodos_w31 to change to the correct directory.
4 Type Install and press Enter to start the installation.
5 Calculate the touchscreen.

Installing the USB Touch Driver for Windows 7, Windows Vista, Windows XP, Windows 2000, ME and Windows 98.

1 Insert the ELO CD-ROM in your computer's CD-ROM drive.
If Windows 2000 or Windows 98 starts the Add New Hardware Wizard, do the following:
2 Choose Next. Select "Search for the best driver for your device (Recommended)" and choose Next.
3 When a list of search locations is displayed, place a checkmark on "Specify a location" and use Browse to select the \EloUSB directory on the ELO CD-ROM.
4 Choose Next. Once the ELO USB touchscreen driver has been detected, choose Next again.
5 You will see several files being copied. Insert your Windows 98 cd if prompted. Choose Finish.

If Windows 2000 or Windows 98 does not start the Add New Hardware Wizard, do the following:

NOTE: For Windows 2000 you must have administrator access rights to install the driver.

1 Insert the ELO CD-ROM in your computer's CD-ROM drive. If the AutoStart feature for your CD-ROM drive is active, the system automatically detects the CD and starts the setup program.
2 Follow the directions on the screen to complete the driver setup for your version of Windows.

If the AutoStart feature is not active:

1 Click Start > Run.
2 Click the Browse button to locate the EloCd.exe program on the CD-ROM.
3 Click Open, then OK to run EloCd.exe.
4 Follow the directions on the screen to complete the driver setup for your version of Windows.

Installing APR USB Touch Driver for Windows 7, Windows VISTA and Windows XP

Insert the ELO APR CD-ROM in your computer's CD-ROM driver.

Follow the directions on the screen to complete the APR 3.1 driver setup for your version of Windows. Do not plug USB cable until software is fully loaded. When finished, plug USB cable and alignment data is transferred.

Note: For the latest driver, go to elotouch.com and download it from the driver download section.

About Touchmonitor Adjustments

Your touchmonitor will not likely require adjustment. However, variations in video output and application may require adjustments to the touchmonitor to optimize the quality of the display.

For best performance, the input video resolution should be the touchmonitors native resolution, 1366 x 768. Use the Display control panel in Windows to choose 1366 x 768 resolution.

Operating in other resolutions will degrade video performance. For further information, please refer to Appendix A.

All adjustments made to the controls are automatically memorized. This feature saves you from having to reset the choices every time the touchmonitor is unplugged or powered off and on. If there is a power failure, the touchmonitor settings will not default to the factory specifications.

Audio Output SELECT MENU

Control

Function

1 Menu/Exit

Display/Exits the OSD menus.

2 ▶ Enter Luminance of the OSD.

  1. Increase value of the adjustment item.
  2. Move OSD selection upward.

3 Enter Audio of the OSD.

  1. Decrease value of the adjustment item.
  2. Move OSD selection downward.

4 Select

  1. Auto adjust function.
  2. Select the adjustment item from the OSD menu.

5 Power Switch

Switch the power of the monitor.

On Screen Display (OSD) Menu Functions

To Display and Select the OSD Functions:

  1. Press the Menu key to activate the OSD menu.
  2. Use or to move upward or downward through the menu. Press the "Select" key, execute the function or enter the sub-menu.
  3. To quit the OSD screen at any time during the operation, press the Menu key. If no keys are pressed for a short time period, the OSD automatically disappears.

NOTE: The OSD screen will disappear if no input activities are detected for at a minimum of 15 seconds or depending on how long the timer is set via the OSD menu. The time ranges from 5 seconds to 60 seconds.

On Screen Display (OSD) Lock/Unlock

The OSD feature can be locked and unlocked. The monitor is shipped in the unlocked position. To lock the OSD:

  1. Press the Menu button and button simultaneously until a window appears displaying "OSD Unlocked". Continue to hold the buttons until the window toggles to "OSD Locked".
  2. To unlock the Power Locking Feature, repeat the procedure until the “OSD Unlocked” is displayed.

To lock the power:

  1. Press the menu and ▶ button simultaneously until a window displaying "Power unlocked" appears. Continue to hold the buttons until the "Power Locked".
  2. To unlock the power repeat the procedure until the "Power Unlocked" is displayed.
ControlDescription
Auto-Adjust Select “Auto-Adjust” to enable this function. The Auto-Adjust will automatically adjust V-Position, H-Position, Clock and Phase.
Luminance
·Brightness Increases or decreases brightness
·Contrast Increases or decreases contrast
Image Setting
·H-Position Moves the screen left or right
·V-Position Moves the screen up or down
·Clock The dot clock isfine-adjusted after auto adjust.
·PhaseIncreases or decreases the video noise of the image after an auto adjustment is made.
ColorPress ▶ or ◀ to select 9300, 6500, 5500, 7500 and USER. Only when selecting USER can you make adjustments to the R/G/B content values.
Audio
·Mute Enable/Disable audio mute.
·Volume Increase or decrease audio volume.
OSD
·OSD H-Position Moves the OSD position horizontally on the screen. When the ▶ button is pressed, the OSD control menu will move to the right side of the screen. Likewise, when the ◀ button is pressed, the OSD control menu will move to the left side.
·OSD V-PositionMoves the OSD position vertically on the screen. When the ▶ button is pressed, the OSD control menu will move to the top side of the screen. Likewise, when the ◀ button is pressed, the OSD control menu will move to the lower side.
·OSD TimeoutAdjusts the amount of time of the OSD menu is displayed.
LanguageSelect from English, French, Italian, German, Spanish, Japanese, Traditional Chinese and Simplified Chinese.
RecallReturns the monitor to its default settings.
Miscellaneous
·Aspect ratio
·Fill screenNo matter what LCD aspect ratio, scales video so it fills the LCD with no over or under scan. Change video aspect ratio.
·Fill to Aspect ratioSets the height of video equal to the height of LCD. Video Aspect ratio is preserved. Black bars on left and right side of LCD screen may appear.
·SharpnessAdjusts sharpness of video signals on a scale from 1 to 5 using 4 discrete steps.
ExitExits the OSD display.

To reduce the need for adjustment for different modes, the monitor has default setting modes that are most commonly used as given in the table below. If any of these display modes are detected, the monitor automatically adjusts the picture size and centering. When none of the modes are matched, the user can store their preferred modes in the user modes. The monitor is capable of storing up to 7 user modes. The only condition to store as a user mode is the new display information which must have 1 KHz difference for horizontal frequency or 1 Hz for vertical frequency or the sync signal polarities are different from the default modes.

ResolutionVerticalFrequency
720 x 35070Hz (may not display at full screen)
720 x 40070Hz
640 x 48060 / 72 / 75Hz
800 x 60056 / 60 / 72 / 75Hz
832 x 62475Hz
1024 x 76860 / 70 / 75Hz
1280 x 80060Hz
1280 x 96060Hz
1280 x 102460 / 75Hz
1360 x 76860Hz
1366 x 76860Hz
1440 x 90060Hz
1600 x 120060Hz
1680 x 105060Hz

Power Management System

ModePower Consumption (12VDC input)
On<42W
Sleep<2W
Off<1W

It is recommended to switch the monitor off when it is not in use for a long period of time.

NOTE: Complies to VESA Power Management (DPM) standards. To activate the monitor, press any key on the keyboard or move the mouse or touch the touchscreen. In order for the touchscreen to bring the monitor from the DPM system, the touchscreen function must be fully operational.

Display Angle

For viewing clarity, the LCD can tilt forward (up to -5 degrees) or backward (up to 90 degrees.)

5° 90°

CAUTION In order to protect the LCD, be sure to hold the base when adjusting the LCD and do not touch the screen.

When connected to Windows 7 computers, the touchmonitor can report 2 simultaneous touches.

The IntelliTouch Plus touchscreen can be re-calibrated to your displayed video image, if needed, through the Calibration function in the ELO driver control panel.

The IntelliTouch Plus driver will only support multiple monitor if they are all using the IntelliTouch Plus touch technology.

To use multiple IntelliTouch Plus monitors, double click on the EloConfig desktop shortcut to open up the ELO Touchscreen Configuration screen.

ELO E287348 - Display Angle - 2

Select "Match Touch to Display..." to calibrate multiple monitors.

Elo Touchscreen Configuration Copyrights. Component versions. Build info. About... Restart Elo touch device service. Restart Tablet Input Service Match touch input to a display (for English OS with multiple monitors). Match Touch to Display... Align all touchmonitors. Align Elo Touchmonitors... Device info. Edge acceleration. Disable touch. Restore default calibration. Touchmonitor Properties... Apply to all monitors: Hide cursor during calibration. Increase size of Windows title bars. Common Settings... Elo support info. Download driver packages for different platforms. Online Support Close

Projected-Capacitive Touch Technology

When connected to Windows 7 computers, the touchmonitor can report 2 simultaneous touches. When connected to Windows XP computers, the touchmonitor reports single touches.

No additional drivers are required for this technology to work, it uses Windows HID drivers. No calibration is required for this technology.

Gesture Support

The IntelliTouch Plus and Projected-Capacitive touch technologies enable several gestures that support single and multiple contacts. Refer to the Microsoft Website http://msdn.microsoft.com/en-us/library/dd940543 on the various gestures that are supported in Windows 7.

TROUBLESHOOTING

If you are experiencing trouble with your touchmonitor, refer to the following table. If the problem persists, please contact your local dealer or the ELO'service center.

Solutions to Common Problems

ProblemSuggestion(s)
The monitor does not respond 1. Check that the monitor’s Power Switch is on.when turning on the system.2. Turn off the power and check the monitor’s DC power cordand signal cable for proper connection.
Characters on the screen are dimRefer to the About Touchmonitor Adjustments section toadjust the brightness.
The video is blank 1. During operation, the monitor screen may automatically turnoff as a result of the Power Saving feature. Press any key to seeif the screen reappears.2. Refer to the About Touchmonitor Adjustments section toadjust the brightness.
Screen flashes when initialized Turn the monitor off then turn it on again.
“Out of Range” display Reconfigure the resolution of your computer to make one of themonitor’s supported video mode (see Appendix C).See Appendix Afor more information on resolution.
Touch doesn’t work Make sure the touch cable is securely attached at both ends.

NATIVE RESOLUTION

The native resolution of a monitor is the resolution level at which the LCD panel is designed to perform best. For the LCD touchmonitor, the native resolution is 1366 x 768 for the 15.6 inch and 18.5 inch size. In almost all cases, screen images look best when viewed at their native resolution. The resolution setting of a monitor can be lowered but not increased.

Input Video 1519L/1919L monitor

640 x 480 (VGA) Transforms input format to 1366 x 768

800 x 600 (SVGA) Transforms input format to 1366 x 768

1024 x 768 (SVGA) Transforms input format to 1366 x 768

1366 x 768 (WXGA) Displays in Native Resolution

1360 x 768 Displays with scaling

The native resolution of an LCD is the actual number of pixels horizontally in the LCD by the number of pixels vertically in the LCD. LCD resolution is usually represented by the following symbols:

VGA 640 x 480
SVGA 800 x 600
XGA 1024 x 768
SXGA1280 x 1024
UXGA1600 x 1200
WXGA, avg1280 x 800
SXGA-1280 x 960
WXGA, max1366 x 768
WXGA+1440 x 900
WSXGA+1680 x 1050

As an example, a SVGA resolution LCD panel has 800 pixels horizontally by 600 pixels vertically. Input video is also represented by the same terms. XGA input video has a format of 1024 pixels horizontally by 768 pixels vertically. When the input pixels contained in the video input format match the native resolution of the panel, there is a one to one correspondence of mapping of input video pixels to LCD pixels. As an example, the pixel in column 45 and row 26 of the input video is in column 45 and row 26 of the LCD. For the case when the input video is at a lower resolution than the native resolution of the LCD, the direct correspondence between the video pixels and the LCD pixels is lost. The LCD controller can compute the correspondence between video pixels and LCD pixels using algorithms contained on its controller. The accuracy of the algorithms determines the fidelity of conversion of video pixels to LCD pixels. Poor fidelity conversion can result in artifacts in the LCD displayed image such as varying width characters.

B

TOUCHMONITOR SAFETY

This manual contains information that is important for the proper setup and maintenance of your touchmonitor. Before setting up and powering on your new touchmonitor, read through this manual, especially Chapter 2 (Installation), and Chapter 3 (Operation).

1 To reduce the risk of electric shock, follow all safety notices and never open the touchmonitor case.
2 Turn off the product before cleaning.
3 The slots located on the sides and top of the touchmonitor case are for ventilation. Do not block or insert anything inside the ventilation slots.
4 It is important that your touchmonitor remains dry. Do not pour liquid into or onto your touchmonitor. If your touchmonitor becomes wet do not attempt to repair it yourself.

The following tips will help keep your touchmonitor functioning at the optimal level.

  • To avoid risk of electric shock, do not disassemble the brick power supply or display unit cabinet. The unit is not user serviceable. Remember to unplug the display unit from the power outlet before cleaning.
  • Do not use alcohol (methyl, ethyl or isopropyl) or any strong dissolvent. Do not use thinner or benzene, abrasive cleaners or compressed air.
    • To clean the display unit cabinet, use a cloth lightly dampened with a mild detergent.
  • Avoid getting liquids inside your touchmonitor. If liquid does get inside, have a qualified service technician check it before you power it on again.
  • Do not wipe the screen with a cloth or sponge that could scratch the surface.
  • To clean the touchscreen, use window or glass cleaner. Put the cleaner on a clean cloth and wipe the touchscreen. Never apply the cleaner directly to the touchscreen.

ELO E287348 - TOUCHMONITOR SAFETY - 1

Warning

This product consists of devices that may contain mercury, which must be recycled or disposed of in accordance with local, state, or federal laws. (Within this system, the backlight lamps in the monitor display contain mercury.)

ELO E287348 - Warning - 1

Waste Electrical and Electronic Equipment (WEEE) Directive

In the European Union, this label indicates that this product should not be disposed of with household waste. It should be deposited at an appropriate facility to enable recovery and recycling.

TECHNICAL SPECIFICATIONS

Touchmonitor Specifications

Model1519L
LCD Display 15.6” TFT Active Matrix Panel
Display Size 344.232 (H) x 193.536 (V) mm
Pixel Pitch 0.252 (H) x 0.252 (V) mm
Native Resolution 1366 x 768
Display Mode720 x 350 (70Hz) - (may not display at full screen)
720 x 400 (70Hz)
640 x 480 (60 / 72 / 75Hz)
800 x 600 (56 / 60 / 72 / 75Hz)
832 x 624 (75Hz)
1024 x 768 (60 / 70 / 75Hz)
1280 x 800 (60Hz)
1280 x 960 (60Hz)
1280 x 1024 (60 / 75Hz)
1360 x 768 (60Hz)
1366 x 768 (60Hz)
1440 x 900 (60Hz)
1600 x 1200 (60Hz)
1680 x 1050 (60Hz)
Contrast Ratio 500 : 1 (typical)
Brightness LCD Monitor: typical 250 Cd/m ^2 ; Min 210 Cd/m^2 AccuTouch: typical 200 Cd/m^2 ; Min 157.5 Cd/m^2 IntelliTouch: typical 225 Cd/m^2 ; Min 178.5 Cd/m^2 Acoustic Pulse Recognition: typical 225 Cd/m^2 ; Min 178.5 Cd/m^2 Projected-Capacitive: typical 225 Cd/m^2 ; Min 185 Cd/m^2 IntelliTouch Plus: typical 225 Cd/m^2 ; Min 179 Cd/m^2
Response Time Tr+Tf = 8ms (Typ.)
Display Color 16.7M
Viewing Angle Vertical -20/+45Horizontal +45°
Input VideoSignal TypeR.G.B. Analog 0.7Vp-p, 75 ohm
SyncTTL Positive or Negative, Sync on green or Composite Sync.
ConnectorMini D-Sub 15 pin
Bottom ControlsMenu, ▶ , ◀ , Select, Power
SpeakersTwo 2W internal speakers
Audio Input Connector3.5mm TRS jack
Headphone Output connectorTwo 3.5m TRS jack
OSDContrast, Brightness, H-Position, V-Position,Color Temperature, Phase, Clock, OSD Time, Recall,Language: English, French, Italian, German, Spanish, Japanese,Traditional Chinese and Simplified Chinese
Plug & PlayDDC 2B
Touch PanelAccuTouch /IntelliTouch/Acustic PulseRecognitionProjected-Capacitive/IntelliTouch Plus
Power Adapter Input: AC 100-240V, 50-60Hz, Output: DC 12V/4.16A
Operating ConditionsTemperature0°C ~ 40°C
Humidity20% ~ 80% (No Condensation)
Altitude0 to 3,658m
Storage ConditionsTemperature-20°C ~ 50°C
Humidity10% ~ 90% (No Condensation)
Altitude0 to 12,192m
Dimensions (HxWxD)383.05 x 276.5 x213.2mm/ 406.21 x276.5 x 213.2mm (with MSR)
Weight (Net)5.2Kg
Certifications Argentina S-Mark, UL, CE, FCC, VCCI, C-Tick, CCC,ICES-003, China RoHS

Touchmonitor Specifications

Model1919L
LCD Display 18.5” TFT Active Matrix Panel
Display Size 409.8 (H) x 230.4 (V) mm
Pixel Pitch 0.3 (H) x 0.3 (V) mm
Native Resolution 1366 x 768
Display Mode720 x 350 (70Hz) - (may not display at full screen)
720 x 400 (70Hz)
640 x 480 (60 / 72 / 75Hz)
800 x 600 (56 / 60 / 72 / 75Hz)
832 x 624 (75Hz)
1024 x 768 (60 / 70 / 75Hz)
1280 x 800 (60Hz)
1280 x 960 (60Hz)
1280 x 1024 (60 / 75Hz)
1360 x 768 (60Hz)
1366 x 768 (60Hz)
1440 x 900 (60Hz)
1600 x 1200 (60Hz)
1680 x 1050 (60Hz)
Contrast Ratio 500 : 1 (typical)
Brightness LCD Monitor: typical 250 Cd/m ^2 ; Min 185 Cd/m^2 AccuTouch: typical 200 Cd/m^2 ; Min 139 Cd/m^2 IntelliTouch: typical 225 Cd/m^2 ; Min 157 Cd/m^2 Acoustic Pulse Recognition: typical 225 Cd/m^2 ; Min 157 Cd/m^2 Projectec-Capacitive: typical 225 Cd/m^2 ; Min 163 Cd/m^2 IntelliTouch Plus: typical 225 Cd/m^2 ; Min 157 Cd/m^2
Response Time Tr+Tf = 5ms (Typ.)
Display Color 16.7M
Viewing Angle Vertical ±80
Input VideoSignal TypeHorizontal ±85°R.G.B. Analog 0.7Vp-p, 75 ohm
SyncTTL Positive or Negative, Sync on green or Composite Sync.
ConnectorMini D-Sub 15 pin
Bottom ControlsMenu, ▶, ◀, Select, Power
SpeakersTwo 2W internal speakers
Audio Input Connector3.5mm TRS jack
Headphone Output connectorTwo 3.5m TRS jack
OSDContrast, Brightness, H-Position, V-Position,Color Temperature, Phase, Clock, OSD Time, Recall,Language: English, French, Italian, German, Spanish, Japanese,Traditional Chinese and Simplified Chinese
Plug & PlayDDC 2B
Touch PanelAccuTouch /IntelliTouch/Acustic PulseRecognitionProjected-Capacitive/IntelliTouch Plus
Power Adapter Input: AC 100-240V, 50-60Hz, Output: DC 12V/4.16A
Operating ConditionsTemperature0°C ~ 40°C
Humidity20% ~ 80% (No Condensation)
Altitude0 to 3,658m
Storage ConditionsTemperature-20°C ~ 50°C
Humidity10% ~ 90% (No Condensation)
Altitude0 to 12,192m
Dimensions (HxWxD)453.92 x 321.02 x 236.2mm/ 476.64 x 321.02 x 236.2mm (with MSR)
Weight (Net)7.3Kg
CertificationsArgentina S-Mark, UL, CE, FCC, VCCI, C-Tick,CCC, ICES-003,China RoHS.

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ELO E287348 - TECHNICAL SPECIFICATIONS - 7

REGULATORY INFORMATION

I. Electrical Safety Information:

A) Compliance is required with respect to the voltage, frequency, and current requirements indicated on the manufacturer's label. Connection to a different power source than those specified herein will likely result in improper operation, damage to the equipment or pose a fire hazard if the limitations are not followed.
B) There are no operator serviceable parts inside this equipment. There are hazardous voltages generated by this equipment which constitute a safety hazard. Service should be provided only by a qualified service technician.
C) Contact a qualified electrician or the manufacturer if there are questions about the installation prior to connecting the equipment to mains power.

II. Emissions and Immunity Information

A) Notice to Users in the United States: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
B) Notice to Users in Canada: This equipment complies with the Class B limits for radio noise emissions from digital apparatus as established by the Radio Interference Regulations of Industrie Canada.
C) Notice to Users in the European Union: Use only the provided power cords and interconnecting cabling provided with the equipment. Substitution of provided cords and cabling may compromise electrical safety or CE Mark Certification for emissions or immunity as required by the following standards:
This Information Technology Equipment (ITE) is required to have a CE Mark on the manufacturer's label which means that the equipment has been tested to the following Directives and Standards: This equipment has been tested to the requirements for the CE Mark as required by EMC Directive 2004/108/EC indicated in European Standard EN 55022 Class B and the Low Voltage Directive 2006/95/EC as indicated in European Standard EN 60950.

D) General Information to all Users: This equipment generates, uses and can radiate radio frequency energy. If not installed and used according to this manual the equipment may cause interference with radio and television communications. There is, however, no guarantee that interference will not occur in any particular installation due to site-specific factors.

1) In order to meet emission and immunity requirements, the user must observe the following:

a) Use only the provided I/O cables to connect this digital device with any computer.
b) To ensure compliance, use only the provided manufacturer's approved line cord.
c) The user is cautioned that changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

2) If this equipment appears to cause interference with radio or television reception, or any other device:

a) Verify as an emission source by turning the equipment off and on.
b) If you determine that this equipment is causing the interference, try to correct the interference by using one or more of the following measures:

i) Move the digital device away from the affected receiver.
ii) Reposition (turn) the digital device with respect to the affected receiver.
iii) Reorient the affected receiver's antenna.
iv) Plug the digital device into a different AC outlet so the digital device and the receiver are on different branch circuits.
v) Disconnect and remove any I/O cables that the digital device does not use. (Unterminated I/O cables are a potential source of high RF emission levels.)
vi) Plug the digital device into only a grounded outlet receptacle. Do not use AC adapter plugs. (Removing or cutting the line cord ground may increase RF emission levels and may also present a lethal shock hazard to the user.)

If you need additional help, consult your dealer, manufacturer, or an experienced radio or television technician.

III. Agency Certifications

The following certifications have been issued for this monitor:

• Argentina S-Mark
• Australia C-Tick
- Canada CUL
- Canada IC
• China CCC (Asia models only)
• China RoHS (Asia models only)
- Europe CE
• Japan VCCI
- FCC
• United States UL

WARRANTY

Except as otherwise stated herein or in an order acknowledgment delivered to Buyer, Seller warrants to Buyer that the Product shall be free of defects in materials and workmanship. The warranty for the touchmonitors and components of the product is 3 (three) years.

Seller makes no warranty regarding the model life of components. Seller's suppliers may at any time and from time to time make changes in the components delivered as Products or components.

Buyer shall notify Seller in writing promptly (and in no case later than thirty (30) days after discovery) of the failure of any Product to conform to the warranty set forth above; shall describe in commercially reasonable detail in such notice the symptoms associated with such failure; and shall provide to Seller the opportunity to inspect such Products as installed, if possible. The notice must be received by Seller during the Warranty Period for such product, unless otherwise directed in writing by the Seller. Within thirty (30) days after submitting such notice, Buyer shall package the allegedly defective Product in its original shipping carton(s) or a functional equivalent and shall ship to Seller at Buyer's expense and risk.

Within a reasonable time after receipt of the allegedly defective Product and verification by Seller that the Product fails to meet the warranty set forth above, Seller shall correct such failure by, at Seller's options, either (i) modifying or repairing the Product or (ii) replacing the Product. Such modification, repair, or replacement and the return shipment of the Product with minimum insurance to Buyer shall be at Seller's expense. Buyer shall bear the risk of loss or damage in transit, and may insure the Product. Buyer shall reimburse Seller for transportation cost incurred for Product returned but not found by Seller to be defective.

Modification or repair, of Products may, at Seller's option, take place either at Seller's facilities or at Buyer's premises. If Seller is unable to modify, repair, or replace a Product to conform to the warranty set forth above, then Seller shall, at Seller's option, either refund to Buyer or credit to Buyer's account the purchase price of the Product less depreciation calculated on a straight-line basis over Seller's stated Warranty Period.

THESE REMEDIES SHALL BE THE BUYER'S EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY. EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE, SELLER GRANTS NO OTHER WARRANTIES, EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE, REGARDING THE PRODUCTS, THEIR FITNESS FOR ANY PURPOSE, THEIR QUALITY, THEIR MERCHANTABILITY, THEIR NONINFRINGEMENT, OR OTHERWISE. NO EMPLOYEE OF SELLER OR ANY OTHER PARTY IS AUTHORIZED TO MAKE ANY WARRANTY FOR THE GOODS OTHER THAN THE WARRANTY SET FORTH HEREIN. SELLER'S LIABILITY UNDER THE WARRANTY SHALL BE LIMITED TO A REFUND OF THE PURCHASE PRICE OF THE PRODUCT. IN NO EVENT SHALL SELLER BE LIABLE FOR THE COST OF PROCUREMENT OR INSTALLATION OF SUBSTITUTE GOODS BY BUYER OR FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT, OR INCIDENTAL DAMAGES.

Buyer assumes the risk and agrees to indemnify Seller against and hold Seller harmless from all liability relating to (i) assessing the suitability for Buyer's intended use of the Products and of any system design or drawing and (ii) determining the compliance of Buyer's use of the Products with applicable laws, regulations, codes, and standards. Buyer retains and accepts full responsibility for all warranty and other claims relating to or arising from Buyer's products, which include or incorporate Products or components manufactured or supplied by Seller.

Buyer is solely responsible for any and all representations and warranties regarding the

Products made or authorized by Buyer. Buyer will indemnify Seller and hold Seller harmless from any liability, claims, loss, cost, or expenses (including reasonable attorney's fees)

attributable to Buyer's products or representations or warranties concerning same.

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Getting in Touch with us

To find outmore about ELO's extensive range of touch solutions, visit our website at www.elotouch.com or simply call the office nearest you:

North AmericaGermanyBelgiumAsian-Pacific
ELO Touch Solutions301 Constitution Drive,Menlo Park, CA 94025USA(800) ELO-TOUCH(800-557-1458)Tel 650-361-4800Fax 650-361-4722customerservice@elotouch.comELO Touch SolutionsFinsinger Feld 1D-85521 OttobrunnGermanyTel +49(0)(89)60822-0Fax +49(0)(89)60822-180elosales@elotouch.comELO Touch SolutionsDiestsesteenweg 692B-3010 Kessel-LoBelgiumTel +32(0)(16)35-2100Fax +32(o)(16)35-2101elosales@elotouch.comELO Touch SolutionsSun Homada Bldg. 2F1-19-20 Shin-Yokohama Kanagawa 222-0033JapanTel +81(45)478-2161Fax +81(45)478-2180www.tps.co.jp
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Product information

Brand : ELO

Model : E287348

Category : Screen