CRM 2128 SU - Car radio HYUNDAI - Free user manual and instructions
Find the device manual for free CRM 2128 SU HYUNDAI in PDF.
| Product Type | Car stereo with CD/MP3/USB/SD/MMC playback and RDS tuner |
| Brand | Hyundai |
| Model | CRM 2128 SU |
| Dimensions (W x H x D) | 178 x 50 x 160 mm |
| Weight | 1.7 kg |
| Power Supply | 12V DC (11V-16V), negative ground |
| Max Power Output | 45W x 4 channels |
| Continuous Power Output | 22W x 4 channels (4Ω, 10% THD) |
| Speaker Impedance | 4-8 ohms |
| Pre-Amp Output Voltage | 2.0V (CD play mode: 1KHz, 0dB, 10kΩ load) |
| Fuse Rating | 15A |
| FM Frequency Range | 87.5-108.0 MHz (EUR) |
| AM (MW) Frequency Range | 522-1620 KHz (EUR) |
| Disc Compatibility | CD, CD-R, CD-RW, MP3, UDF, CD-TEXT |
| Disc Frequency Response | 20Hz-20KHz |
| Disc Signal-to-Noise Ratio | >86dB |
| Total Harmonic Distortion (Disc) | <0.20% (1KHz) |
| Channel Separation (Disc) | >60dB |
| Inputs | USB, SD/MMC card slot, Aux-in (3.5mm), CD slot |
| Anti-Theft | Detachable faceplate with carrying case |
| RDS Functions | AF (Alternative Frequency), TA (Traffic Announcements), EON (Enhanced Other Networks), PTY (Program Type) |
| Equalizer Presets | POP, ROCK, CLASSIC, FLAT, DSP OFF |
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USER MANUAL CRM 2128 SU HYUNDAI
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Mechanical assembly diagram showing a clamping mechanism with two directional arrows indicating motion (no text or symbols)ŘEŠENÍ PROBLÉMŮ
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Pure mechanical bearing diagram showing concentric rings with bolt holes (no text or symbols)Režim MASK (Odfiltrovanie)
POP -> ROCK -> KLASICKÁ HUDBA -> NEUTRÁLNY -> DSP VYPNUTÉ
Režim EPS
Dôležité:
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Illustration of hands holding a device with a curved cable or wire, no text or symbols present
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Technical line drawing of two mechanical components with an arrow indicating direction (no text or symbols)
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Mechanical assembly diagram showing a clamping mechanism with two directional arrows indicating motion (no text or symbols)RIEŠENIE PROBLÉMOV
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Pure concentric circular diagram with bolt holes, no text or symbols presentnatural_image
Technical diagram of a bearing assembly with concentric rings and mounting holes (no text or symbols)TRK SCH
flowchart
graph TD
A["CHAR SCH"] --> B["A"]
B --> C["EA"]
D["ECHO"] --> E["ECHA"]
E --> F["ECA"]
PL - 38
RDS (RADIO DATA SYSTEM)
Ważne:
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Mechanical assembly diagram showing a clamping mechanism with two directional arrows indicating motion (no text or symbols present)ROZWIĄZYWANIE PROBLEMÓW
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Symbol of a trash bin with crossed lines indicating no waste, and a solid black rectangle below (no text or labels)- Use only in a 12-volt DC negative-ground electrical system. Disconnect the vehicle's negative battery terminal while mounting
• and connecting the unit. When replacing the fuse, be sure to use one with an identical - amperage rating. Using a fuse with a higher amperage rating may cause serious
- damage to the unit. DO NOT attempt to disassemble the unit. Laser beams from the
- optical pickup are dangerous to the eyes. Make sure those pins or other objects do not get inside the unit; they
- may cause malfunctions, or create safety hazards such as electrical
- shock or laser beam exposure. If you have parked the car for a long time in hot or cold weather, wait until the temperature in the car becomes normal before operating the unit. Keep the volume at a level at which you can hear outside warning
• sounds (horns sirens, etc.).
CD NOTES
- Playing a defective or dusty CD can cause dropouts in sound. Hold CDs as illustrated. Do not touch the unlabeled side. Do not attach any seal, label or data protection sheet
- to either side of a disc. Do not expose a CD to direct sunlight or excessive heat. Wipe a dirty CD from the center outward with a cleaning cloth.
- Never use solvents such as benzine or alcohol. This unit can not play 3-inch (8cm) CDs.
- Never insert a 3-inch CD contained in the adapter or an irregularly
- shaped CD. The unit may not be able to eject it, resulting in a
- malfunction.


Contents
Safety Information....47
Panel Controls....48
Button Tips....49
USB MP3 Playback....49
Menu Function....50
MP3 Overview....52
MP3 Playback....53
RDS....54
Electrical Connections....56
Installation Guide....56
Anti-Theft System....58
Troubleshooting....58
Specifications....59
BEFORE OPERATION
- DO NOT raise the volume level too much, as this will block outside sounds, making driving dangerous.
- Stop the car before performing any complicated operation.
CAUTION
- DO NOT open covers and do not repair yourself. Consult the dealer or an experienced technician for help.
- In addition to ordinary CDs, this unit can play back a CD-R/CD-RW/MP3/UDF/CD-TEXT.
PANEL CONTROLS
Power on : Press any button on the panel except and to the turn on the unit.

1) Disc eject
2) Power on/off - Mute
3) SRC
- Radio
- Disc play (when disc inserted)
- SD/MMC card (when card inserted)
- USB (when USB connected)
- Aux-in
4) Panel release
5) Aux-in jack
6) Time display/adjust
7) Band switch:
FM1 -> FM2 -> FM3 ->
AM1 -> AM2
8) Button 1: Play/Pause Top play (press more than 2 sec.)
9) Button 2: Intro play (10 sec.)
10) Button 3: Track repeat play
11) Button 4: Track random play
12) Button 5: MP3 track -10 down
13) Button 6: MP3 track +10 up
14) AMS: Radio preset scan/Radio auto preset - SEARCH: MP3 track/file/character search
15) Program type
16) USB connector
17) SD/MMC card slot
18) Traffic announcements identification
19) Radio tune - Track seek
20) Alternative frequency - REG on/off
21) Disc slot
22) Rotate the knob to adjust volume level.
- Push to select VOL/BAS/TRE/BAL/FAD, rotate the knob to adjust level.
- Press more than 2 seconds to enter menu mode.
23) Radio preset button 1\~6, press to tune in a preset station.
- Hold for more than 2 seconds to store station.
BUTTON TIPS
Radio: Press either side of the button briefly to tune in the station that you have known its frequency. Hold it more than 2 seconds, tuning will automatically activate and stop when signals of the next station are received.
Disc playback: Press either side of the button briefly to go to the next or previous track. H old it to fast forward or reverse back the track.

AMS: Auto Memory Store
Press briefly to scan the preset stations 1-6 for 5 seconds each. Hold more than 2 seconds, the 6 strongest available stations will be automatically saved in the memory of preset button 1-6.

Set Clock
Press DISP button, time displays. Press again more than 2 seconds, time display blinks. Rotate the knob clockwise to set hours, rotate the knob anticlockwise to set minutes.

USB/SD/MMC MP3 PLAYBACK
1) Loading SD/MMC Card Insert the SD/MMC card into the slot, with the front side at right. The unit will play the music automatically and the LCD will show CARD.
2) Take out SD/MMC Card Push SRC button and switch to non CARD mode, slight press SD/MMC card, take out the card when it was pop out.
3) Loading USB equipment Open the rubber cap, insert the USB into the connector and the unit play the music in the USB storer automatically, and the LCD will show USB.
4) Take out USB equipment Push the SRC button and switch to non USB mode, then take off the USB storer, close the rubber cap.

flowchart
graph TD
A["Device 1"] --> B["Component 1"]
B --> C["Component 2"]
C --> D["Component 3"]
D --> E["Component 4"]
USB/SD/MMC Notes
USB functions (flash memory type) MP3 music play
1) SD/MMC card support.
2) USB flash memory 2 in 1 (SD/MMC) support.
3) Fat 12/fat 16/fat 32 is possible.
4) File name : 32 byte/dir name : 32 byte/tag name : 32 byte
5) Tag (ID3 tag ver 2.0)
- title/artist/album : 32 byte support.
6) Multi card reader not support.
8) Not all kinds of USB devices are compatible with the unit.
7) USB 1.1 support, USB 2.0 support (It can not support USB 2.0 speed. Just, get the same speed with USB 1.1).
MENU FUNCTION
Press the knob more than 2 seconds to enter menu mode, then each press changes the mode as follows:
TA mode -> MASK mode -> TA VOL -> RETUNE mode -> DSP mode -> ESP mode -> MULT mode -> LOUD ON/OFF -> BEEP ON/OFF -> SEEK1/2 mode (only in tuner mode) -> ST/MO mode (only in tuner mode) -> LOCAL/DX mode (only in tuner mode) -> VOL LAST/ADJ mode

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Pure concentric circular diagram with bolt holes, no text or symbols presentTA mode
Rotate the knob to choose TA ALARM or TA SEEK mode.
If the TA (Traffic Announcements) is turned on and there is no traffic program identification code received in the specified time, no TA/TP will display and either TA ALARM or TA SEEK will be activated.
TA ALARM mode : Alarm is turned on.
TA SEEK mode: TA SEEK is automatically activated.
TA SEEK
TA ALARM
MASK mode
Rotate the knob to choose MASK DPI or MASK ALL mode.
In some cases, the AF function may be influenced by some interference, examples are signals with strong field but without the RDS data. For this reason, the unit has two options to avoid the above interference.
MASK DPI mode :
Only AF which has different program identification is masked.
MASK ALL mode :
The AF which has different program identification and NO RDS signal with high field strength is masked.
MASK DPI
MASK ALL
TA VOL
Rotate the knob to choose TA volume.
RETUNE mode
RETUNE mode: Rotate the knob to choose RETUNE-S or RETUNE-L.
RETUNE-S or RETUNE-L is time length selection of TA SEEK retune interval.
RETUNE-S: Short, TA SEEK retune interval is 45 seconds.
RETUNE-L: Long, TA SEEK retune interval is 180 seconds.
Remark: RETUNE mode functions for TA during TA SEEK mode only.
RETUNE_S
RETUNE _L
MENU FUNCTION
DSP mode
Rotate the knob to choose DSP sound effect:
POP -> ROCK -> CLASSIC -> FLAT -> DSP OFF
EPS mode
ESP 12s: Selected as CD-ESP time 12 seconds, MP3-ESP time >100 seconds.
ESP 45s: Selected as CD-ESP time 45 seconds, MP3-ESP time >100 seconds.
MULT ON/OFF
Multi Session on/off (Multi session off: mixed CD, ONE session CD; Multi session on: Mixed, Extra, multi session CD)
LOUD mode
Rotate the knob to choose loudness on or off.
BEEP ON/OFF
Rotate the knob to choose button beep sound on or off.
SEEK 1 / 2 mode
Rotate the knob to choose radio seek mode 1 or 2.
SEEK 1: Searching station will stop when the next station is received.
SEEK 2: Searching station will stop when ▶ or ◀ a button is released and next station is received.
STEREO/MONO mode
Rotate the knob to choose FM stereo or mono.
LOCAL/DX mode
Rotate the knob to choose tuner sensitivity local or distant.
VOL LAST/ADJ mode
Rotate the knob to choose VOL LAST mode, the turn on volume level is the volume level of latest power off.
Rotate the knob to choose VOL ADJUST mode, press to enter A-VOL, then rotate the knob to set the turn on volume level.
MP3 OVERVIEW
MP3 Overview
- MP3 is short for MPEG Audio Layer 3 and refers to an audio compression technology standard. This product allows playback of MP3 files on CD-ROM CD-R or CD-RW discs. The unit can read MP3 files written in the format compliant with ISO 9660. However it does not support the MP3 data written by the method
- of packet write. The unit can not read an MP3 file that has a file extension other than „mp3“
- If you play a non-MP3 file that has the „.mp3“ extension, you may hear some noise.
- In this manual, we refer to what are called „MP3 file“ and „folder“ in PC terminology as „Track“ and „Album“, respectively. Maximum number of directory level is 8, including the root directory.
- Maximum number of files and folders per disc is 1000. The unit may not play tracks in the order of Track numbers. The unit plays only the audio Tracks if a disc contains both audio tracks and MP3 files. When playing a disc of 8 kbps or VBR*, the elapsed playing time in the display window will not be correct and also the intro play may not
• function properly. *VBR: Variable Bit Rate.
Note on creating your own CD-Rs or CD-RWs containing MP3 files
- To enjoy high quality sound, we recommend converting to MP3 files with a sampling frequency of 44.1 kHz and a fixed bit rate of 128 kbps. Do not store more than 1000 MP3 files per disc. For ISO 9660-compliant format, the maximum allowable depth of nested folders is 8, including the root directory (folder). When CD-R disc is used, playback is possible only for discs which have been finalized. Make sure that when MP3 CD-R is burned that it is formatted as a data disc and NOT as an audio disc. You should not write non-MP3 files or unneeded folders along with MP3 files on the CD-R otherwise it takes a long time until the unit starts
- to play MP3 files. With some CD-R media, data may not be properly written depending on their manufacturing quality. In this case, data may not be
- reproduced correctly. High quality CD-R disc is recommended. Up to 16 characters are displayed for the name of an album or a track. ID3 TAG version 1.x is required. Note that the unit may not play tracks in the order that you wrote them to the disc.
MP3 PLAYBACK
While playing MP3 disc, the folder/file name and ID3 tag (Song title, Album and Artist) can scroll entirely across the LCD.
Elapsed playing time & Track number → Folder name & number → File name & number → Song title

MP3 Track Search
Press AMS button to select „TRACK SCH“ mode.
Press SEL button and LCD display will show „001“.
If your desired track number is less than 100, rotate the knob to select the first digit and press SEL button once again and rotate the knob to set the tens digit of the track number. Press SEL button again more than 0.5 second to play the track. If your desired track number is more than 100, rotate the knob to select the first digit and press SEL button to confirm, rotate the knob to select the tens digit and press SEL button to confirm, rotate the knob to select the hundreds digit and press SEL button to play the track.
If the track number you enter is beyond the maximum file number, last song will be played.d.

MP3 File Search
Press AMS button twice to select „FILE SCH“ mode. Press SEL button to enter. Rotate the knob to select folder. If you just want to play songs of this folder, press SEL button more than 0.5 second to play the first track of the folder.
If you want to play desired track of the folder, press SEL button and rotate the knob to select the track you want.
Press SEL button again to play the track.
FILE SCH
MP3 Character Search
Press AMS button three times to select „CHAR SCH“ mode.
Press SEL button and „A“ displayed.
If press SEL button more than 0.5 second, the track which name has „A“ will be displayed.
Rotate the knob to select the 1st character of the desired track name and press SEL button to confirm.
Then „A“ blinks at the next place, select 2nd and other character of the desired track name as steps above.
Press SEL more than 0.5 second to play the track of the select name.

For example: To search character „ECHO“.

flowchart
graph TD
A["CHAR SCH"] --> B["A"]
B --> C["EA"]
D["ECHO"] --> E["ECHA"]
E --> F["ECA"]
C --> G["→"]
RDS (RADIO DATA SYSTEM)
RDS service availability varies with areas. Please understand if RDS service is not available in you area, the following service is not available.
RDS Basics
AF (Alternative Frequency): When the radio signal strength is poor, enabling the AF function will allow the unit to automatically search another station with the same PI (Program Identification) as the current station but with stronger signal strength.
PS (Program Service Name): The name of station will be display instead of frequency.
AF Mode:
AF on: AF function is activated.
AF off: AF function is disabled.
Remark: AF indicator on LCD will flash until RDS information is received. If RDS service is not available in your area, turn off the AF mode.
REG Mode: Press AF for more than 2 seconds to switch REG mode on and off.
REG on: AF function will implement the regional code (of the PI) and only stations in the current region can be tuned automatically.
REG off: AF function will ignore the regional code (of the PI) and stations in the other regions can also be tuned automatically.
Traffic Announcements
Some RDS FM stations periodically provide traffic information. TP (Traffic Program Identification) Broadcasting of traffic information
TRAFFIC
TA (Traffic Announcements Identification) Radio announcements on traffic conditions
TA Mode: When TA mode is turned on, the TA indicator will blink.
When traffic announcement is received, the TA indicator will display. The unit will temporarily switch to the tuner mode (regardless of the current mode) and begin broadcasting the announcement at TA volume level. After the traffic announcement is over, it will return to the previous mode and volume level. When TA is turned on, SEEK, SCAN, AMS function can only be received or saved when traffic program identification (TP) code is received.
EON (Enhanced Other Networks)
When EON data is received, the EON indicator lights and the TA and AF functions are enhanced.
TA: Traffic information can be received from the current station or stations in other network.
AF: The frequency list of preset RDS stations is updated by EON data. EON enables the radio to make fuller use of RDS information. It constantly updates the AF list of preset stations, including the one that currently tuned into. If you preset a station around the area at your home, you will later be able to receive the same station at an alternative frequency, or any other station serving the same program, EON also keeps track of locally available TP stations for quick reception.
PTY RECEPTION (PROGRAM TYPE)
RDS FM stations provide a program type identification signal.
Example: news, rock, info, sport, etc.
NEWS
PTY Mode: Press PTY to turn on the Program Type reception, the previous PTY type is shown. Press PTY once again to enter the MUSIC type or press twice to enter the SPEECH type, then use buttons 1 - 6 to select the desired program type. The selected PTY type is shown and searching starts if no other function is selected for 2 seconds. If there is no corresponding program type, NO PTY is shown and the unit will return to normal mode.
PTY Type Preset: Press PTY once to enter the MUSIC type or press PTY twice to enter the SPEECH type. Then use function 1-6 to select the desired program type.
| PRESET NO. MUSIC TYPE SPEECH TYPE | ||
| 1 | POP M | NEWS |
| AFFAIRS | ||
| ROCK M INFO | ||
| 2 | EASY M | SPORT |
| EDUCATE | ||
| LIGHT M | DRAMA | |
| 3 | CLASSICS | CULTURE |
| SCIENCE | ||
| OTHER M VARIED | ||
| 4 | JAZZ M | WEATHER |
| FINANCE | ||
| COUNTRY CHILDREN | ||
| 5 | NATIONAL M | SOCIAL |
| RELIGION | ||
| OLDIES M PHONE IN | ||
| 6 FOLK M | TRAVEL | |
| LEISURE | ||
| DOCUMENT | ||
ELECTRICAL CONNECTION
Wiring Diagram

| LOCATION | FUNCTION | |
| A | B | |
| 1 Rear Right (+) | – Purple | |
| 2 Rear Right (-) | – Purple / Black Stripe | |
| 3 Front Right (+) | – Gray | |
| 4 ACC+ / red Front | nt Right (-) – Gray / Black Stripe | |
| 5 Auto Antenna / | blue Front Left (+) – White | |
| 6 Front Left (-) – | White / Black Stripe | |
| 7 Baterry 12V(+) | / yellow Rear Left (+) – Green | |
| 8 Ground / Black | Rear Left (-) – Green / Black Stripe | |
INSTALLATION GUIDE
Installation Procedures
First complete the electrical connections, and then check them for correctness.
Reset
Press the RESET button with a pointed object to reset the unit to the original status.
Note: Press the RESET button will erase the clock setting and stored stations.

Installation Opening
This unit can be installed in any dashboard having an opening as shown below. The dashboard should be 4.75mm - 5.56mm thick in order to be able to support the unit.

Important:
Remove these two screws before installation. Otherwise, the player will not work.

1) Insert mounting collar into the dashboard, and bend the mounting tabs out with a screwdriver.
Make sure that lock lever ✗s flush with the mounting collar. (Not projecting outward).

2) Secure the rear of the unit.
After fixing mounting bolt and power connector, fix the rear of the unit to the car body by rubber cushion.
3) Insert trim plate.
ANTI-THEFT SYSTEM
This unit is equipped with a detachable panel.
Removing this panel makes the player totally inoperable.
Place the detachable panel into case
1) Switch off the power of the unit.
2) Remove the detachable panel.
3) Gently press the button of the case and open the cover. Place the panel into the case and take it with you when you leave the car.
Install detachable panel
1) Fix right part of panel in the right part of panel slot of the unit.
2) Press down the left side of the panel until it clicks into the panel slot of the unit.
Remove the unit switch off the power of the unit
1) Remove the panel and the trim plate.
2) Insert both L-Keys into the hole on the front of the set until they lock.
3) Pull out the unit.


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Technical line drawing of a mechanical component with an arrow indicating direction (no text or symbols)
natural_image
Mechanical assembly diagram showing a clamping mechanism with two directional arrows indicating motion (no text or symbols present)TROUBLESHOOTING
If you suspect something is wrong, immediately switch power off. Do not use the unit in abnormal condition, for example without sound, or with smoke or foul smell can cause fire or electric shock. Immediately stop using it and call the store where you purchased it. Never try to repair the unit yourself because it is dangerous to do so.
General
No power or no sound
Car's engine switch is not on. Turn your car's key to ACC or ON.
Cable is not correctly connected. Check connection.
Fuse is burnt. Replace fuse.
Volume is too low. Check volume or mute on/off.
If the above solutions cannot help, Press the RESET button.
DISC
Disc is inside but no sound.d.
Disc is upside down.
Place disc in the correct direction, and the label side up.
Disc is dirty or damaged.
Clean disc or change another disc.
Disc sound skips, tone quality is low.
Disc is dirty or damaged.
Clean CD or change another CD.
Sound skips due to vibration.
Mounting angle is over 30.
Adjust mounting angle to less than 30.
Unstable mounting.
Mount the unit securely with the mounting parts.
RADIO
Much noise in broadcasts.
Station is too far, or signals are too weak.
Select other stations of higher signal level.
Preset station lost.
Battery cable is not correctly connected.
Connect the battery cable to the terminal that is always live.
ERROR DISPLAY MESSAGES
Display shows NO FILE: Disc is not CD or contains no MP3 files.
Display shows ERR-4: Disc upside down.
Display shows ERR-11: MP3 error, check the disc.
Display shows ERR-12: USB/SD/MMC MP3 DATA error.
Display shows ERR-3 or ERR-7: Disc mechanism error.
Press ♠button to eject the disc.
In case that the disc cannot be ejected by pressing ▲button, press the RESET switch and press the ▲button again.
If still not ejecting, consult your dealer.
SPECIFICATIONS
General
Power supply: 12V DC (11V-16V) Test voltage 14.4V, negative ground
Maximum power output: 45Wx4 channels
Continuous power output: 22Wx4 channels (4Ω 10% THD)
Suitable speaker impedance: 4 - 8 ohm
Pre-Amp output voltage: 2.0V (CD play mode: 1KHz, 0dB, 10 kΩ load)
Fuse: 15A
Dimensions (WxHxD): 178x50x160mm
Weight (NETTO): 1,7 kg
Aux-in: ≥ 300 mV
FM Stereo Radio
Frequency range: 87.5-108.0MHz (EUR)
Usable sensitivity: 8dB
Quieting sensitivity (S/N=50dB): 12dBμ
Frequency response: 30Hz-15KHz
Stereo separation: 30dB (1KHz)
Image response ratio: 50dB
IF response ratio: 70dB
Signal/noise ratio: >55dB
AM(MW) Radio
Frequency range: 522-1620KHz (EUR)
Usable sensitivity(S/N=20dB): 30dB
Disc Player
System: Disc digital audio system
Frequency response: 20Hz-20KHz
Signal/noise ratio: >86dB
Total harmonic distortion: Less than 0.20% (1KHz)
Wow and flutter: Below measurable limits
Channel separation: >60dB
Components
Mounting collar 1
Machine screws M5x6 mm 4
Mounting bolt (50mm) 1
Wire connector 1
Removable face plate case 1
Trim plate 1
L-key 2
Operating instructions 1
Rubber cushion 1
Note: Specifications and the design are subject to change without notice due to improvements in technology.
NOTES:
We reserve the right to make technical changes without notice in the interest of improvement.
WARNING: Do not use this product near water, in wet areas to avoid fire or injury of electric current. Always turn off the product when you don't use it or before a revision. There aren't any parts in this appliance which are reparable by consumer. Always appeal to a qualified authorized service. The product is under a dangerous tension.
Disposal of used electrical & electronic equipment

natural_image
Symbol of a trash bin with crossed lines indicating no waste, and a solid black rectangle below (no text or labels)The meaning of the symbol on the product, its accesory or packaging indicates that this product shall not be treated as household waste. Please, dispose of this equipment at your applicable collection point for the recycling of electrical & electronic equipments waste. In the European Union and Other European countries which there are separate collection systems for used electrical and electronic product. By ensuring the correct disposal of this product, you will help prevent potentially hazardous to the environment and to human health, which could otherwise be caused by unsuitable
waste handling of this product. The recycling of materials will help conserve natural resources.
Please do not therefore dispose of your old electrical and electronic equipment with your household waste. For more detailed information about recycling of this product, please contact your local city office, your household waste disposal service or the shop where you purchased the product.